Express Exchange Program
Contents
1. Congratulations on the purchase of your new ViewSonic product In addition to ViewSonic s outstanding Standard Limited Warranty under our ViewCare Program we offer several additional Warranty and Service options to protect your investment Once you have made your purchase of a ViewSonic Extended Warranty or Express Exchange Service valid only in the U S and Canada your request will be processed as follows 1 ViewSonic will fax mail or email you the ViewCare Registration Form according to your request You ll need to fill out the ViewCare Registration Form to include your products Model Number and Serial Number and send it back to us by Email Viewcare viewsonic com US Mail ViewSonic Corporation ViewCare Extended Warranty 10 Pointe Drive 200 Brea CA 92821 USA Please retain a copy of your completed ViewCare Registration Form for future use ViewSonic will send you an Enrollment Confirmation Letter detailing your ViewCare Program description within five 5 to ten 10 business days It is important to note that each registered product will be tracked by Serial Number so it is important that you have this number handy when you call for service If you have any questions or need additional assistance with your order please contact ViewSonic Customer Support by telephone at 888 668 8899 6 00 AM PST to 5 00 PM PST Mon Fri or via email at viewcare viewsonic com VSC_DOC_783 v 1i Page 1 of 102. ViewSonic may cancel this Program for fraud material misrepresentation or non payment by Customer or if required to do so by a regulatory authority Should ViewSonic cancel this Program the Customer will receive a written thirty 30 day s advance notice of cancellation and indicating any applicable refunds as mentioned above Additionally ViewSonic has no obligation to extend coverage of any Service Program beyond those dates indicated in your Enrollment Confirmation Letter CALIFORNIA RESIDENTS ViewSonic Corporation is the Obligor under this Program ViewSonic will be the Administrator and can be contacted at 10 Pointe Dr Brea California 92821 telephone 800 688 6688 California residents may also contact the California Bureau of Electronic and Appliance Repair BEAR to learn more about dispute resolutions BEAR can be contacted at 1 800 952 5210 or by mail to Department of Consumer Affairs 3485 Orange Grove Avenue North Highlands California 95660 or visit their website at www bear ca gov VSC_DOC_783 v 1g Page 9 of 10 4 19 ViewCare Extended Warranty Language Release Date October 1 2015 ACKNOWLEDGEMENT amp ACCEPTANCE The Undersigned Obligor hereby acknowledges and accepts the terms of the ViewCare Program Agreement with ViewSonic Corporation Obligee and the following Obligor shall ensure prompt return of the defective product registered under the Program Obligor further agrees to pay Obligee for the full val
3. 4 19 ViewCare Extended Warranty Language Release Date October 01 2015 Table of Contents ViewSonic ViewCare Service Options and Availability ViewCare General Program Terms and Conditions Standard Extended Warranty Description Express Exchange Warranty Description Extended Warranty with Express Exchange Description The Fine Print for All ViewCare Programs Limitation of Liability Enrollment and Coverage The Following Loss or Damage is Not Covered Under ViewCare Service Programs Customer Technical Support Provisions Product Return Provisions Cancellation Terms VSC_DOC_783 v 1i 4 19 ViewCare Extended Warranty Language Page O O O a A A o O O N Page 2of 10 Release Date October 01 2015 ViewSonic ViewCare Service Options and Availability Extended Warranty Standard Express Exchange with Express Warranty Extended Warranty Coverage Exchange Included Availability Availability Availability Years 4 5 and 6 LCD Models 3 Years Available 3 Years Available Years 4 and 5 Available 3 Years Parts amp Labor 1 Year Lamp 1 Year Express Projectors Exchange Years 4 and 5 Available Years 2 and 3 Available Years 4 and 5 Available Projector Lamps 1 Year Lamp Years 2 and 3 available Not Available Not Available Year 1 Available for Years 2 and 3 LCD TV 1 year Years 2 and 3 available products lt 32 in size Available Table
4. and the liability of ViewSonic Administrator Obligor or Insurer if any for damages relating to any defective product or part shall not exceed the original purchase price of the alleged defective product and or part s In any event ViewSonic s maximum liability to you under any warranty and or guarantees will not exceed the original purchase price of your ViewSonic product THIS AGREEMENT IS THE SOLE EXPRESSION OF WARRANTY WITH RESPECT TO THE COVERED PROUDCT S AND ANY AND ALL IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED ViewSonic makes no warranties and or guarantees expressed or implied which extend beyond the descriptions contained herein The ViewCare Service Programs in no way expand or enhance the applicable Standard Limited Warranty except as specifically set forth in this agreement Additional information may be requested at the time of enrollment or service request All ViewCare Service Programs product eligibility Program specifications availability and pricing are subject to change without notice Selection offers and Programs may vary by country please see your ViewSonic representative for complete ViewCare Program details ENROLLMENT AND COVERAGE All ViewCare Service Programs may only be purchased by the original Product purchaser and must be purchased within ninety 90 days of the product s original purchase
5. product is eligible for this service Express Exchange Service provides you with a comparable refurbished unit usually shipped within two 2 business days of the your phone call provided that the call is received by 12 00 p m Pacific Time Saturdays Sundays and major U S and Canadian Holidays are excluded from the 48 hour Service guarantee Delivery in certain areas may be delayed due to the shipper s practices and or customs clearance Delays beyond ViewSonic s control including but not limited to shipper s practices natural disasters and customs clearance delays are excluded from the Express Exchange Service guarantee The refurbished replacement unit will be covered for the balance of time remaining on your Standard Limited Warranty calculated from the date of original product purchase unless otherwise specified by ViewSonic VSC_DOC_783 v 1g Page 4 of 10 4 19 ViewCare Extended Warranty Language Release Date October 1 2015 aa ho v7 2 gt y eW Care NOTE THAT BY ENROLLING IN THE EXPRESS EXCHANGE SERVICE PROGRAM CUSTOMER AGREES TO ACCEPT A REFURBISHED REPLACEMENT PRODUCT INSTEAD OF THE RETURN OF THE ORIGINAL PRODUCT OR A REPLACEMENT PRODUCT IN NEW CONDITION THE CUSTOMER S ORIGINAL DEFECTIVE PRODUCT WILL NOT BE RETURNED AND SHALL BECOME THE PROPERTY OF VIEWSONIC HOW THE EXPRESS EXCHANGE SERVICE WORKS When you call ViewSonic Customer Support you will be issued an RMA number which will be your Ca
6. refers to the individual registered for ViewCare service Extended Warranty Service or Express Exchange Service or any combination thereof All of the foregoing programs are henceforth individually or collectively referred to as ViewCare Program The ViewCare Program is comprised of three service options the terms of which are set forth and explained in greater detail below The first option is ViewSonic s Extended Warranty Service which extends the lifetime of the Standard Limited Warranty The second option is ViewSonic s Express Exchange Service which in the event ViewSonic determines your product is defective under the applicable warranty allows you to receive a refurbished replacement within two 2 business days instead of having to wait for repairs or replacement Certain restrictions apply Please see Express Exchange Service for more details The third option is a combination of both EE amp EW ViewCare Program options are subject to the terms and conditions which are set forth below under their respective headings Subject to product eligibility ViewCare Programs may be combined and more than one ViewCare Program option may be purchased for each product The ViewCare Program is only available for the original purchaser of a new ViewSonic product in the United States or Canada and is not available for used second hand or refurbished products 1 Extended Warranty Service is an additional period of time and or extension
7. with missing components If Customer returns the defective product with missing components a credit card charge will be made as described under the Product Return Provisions below In the event a Corporate VIP Customer is unable to provide a credit card ViewSonic may at its sole discretion accept a signed Acknowledgement amp Acceptance of this ViewCare Program Agreement in lieu of a credit card before a refurbished replacement product can be shipped 3 Extended Warranty with Express Exchange Service is offered for purchase to all ViewSonic customers within the United States and Canada ONLY pursuant to the terms of this agreement For those customers who wish to extend the lifetime of their Standard Limited Warranty but with the added convenience of Express Exchange Service this ViewCare Service provides a simple solution to purchase both the Extended Warranty and the Express Exchange Service in one package The Extended Warranty with Express Exchange Service gives the extra time provided by the Extended Warranty and also includes the convenience of expedited exchanges as described under the Express Exchange Service description and according to the length of time purchased as indicated in your Enrollment Confirmation Letter HOW THE EXTENDED WARRANTY WITH EXPRESS EXCHANGE SERVICE WORKS Customers in the United States and Canada have the option of purchasing the Express Exchange Service for up to three years depending on the
8. TANDARD LIMITED WARRANTY IN ADDITION TO THE FOREGOING THE FOLLOWING LOSS OR DAMAGE IS NOT COVERED e Physical damage and or user abuse are not covered under any ViewCare Service Program and or are not considered a manufacturer s defect Additionally no ViewCare Service Program covers normal wear and tear due to usage and or cosmetic damage and or any other damage that does not affect functionality as well as damage resulting from the use of Your ViewSonic product in a manner for which it was not intended e Loss of or damage to the covered product due to mishandling improper packaging by you alteration accident electrical current fluctuations or failure to follow operating maintenance or environmental instructions prescribed in the covered product s User Manual In the event that ViewSonic determines in its sole discretion that the return product is damaged due to one or more of these excluded causes your credit card will be charged for the cost of the refurbished replacement product if one has been shipped and or provided to you via the Express Exchange Service option e ViewSonic will not be responsible for any damage to loss of or consequential loss from the inability to use any programs data or other information stored on any media or any part of any Product serviced hereunder ViewSonic makes no representations or warranties whatsoever to keep confidential or secure any data stored on any media or any part of any Product ser
9. alid Express Exchange Service For ViewCare Service Programs that include Express Exchange and or an advance replacement arranged by ViewSonic a hold will be placed on the credit card provided by Customer for the value of the product shipped until the defective unit is returned to ViewSonic When returning any and or all defective product s back to ViewSonic you must include all parts and components and in its original packaging Charges for missing components will be billed to your credit card based on the following rates Remote control LCDTV 30 00 each Projector 150 00 each Soft Carrying Case Projector 50 00 each Tablet PC or Wireless Display 10 00 each AC Adapter where applicable 50 00 each Audio Cable 15 00 each RCA Cable 25 00 each DVI Cable 40 00 each S Video Cable 20 00 each AV Component Cable 25 00 each Power Cable 10 00 each VGA Cable display projector 10 00 each Projector Lamp 499 00 each User Guide Manual all products 20 00 each Lens Cap Projector onl 10 00 each VSC_DOC_783 v 1g Page 8 of 10 4 19 ViewCare Extended Warranty Language Release Date October 1 2015 CANCELLATION TERMS All ViewCare Service Program options may be cancelled at any time for any reason Cancellation requests may be submitted via email to viewcare viewsonic com or in writing addressed to ViewSonic Corporation Customer Support Warranty Cancellation 10 Pointe Drive 200 Brea CA 92821 Please atta
10. ch a copy of your Enrollment Confirmation Letter which includes the product s serial number and Program details Unless otherwise specified by applicable law if the Program is cancelled within thirty 30 days after receipt of your Enrollment Confirmation Letter a full refund will be issued less the cost of any parts services that would not normally be covered under ViewSonic s Standard Limited Warranty and were provided during the first thirty 80 days If Customer cancels any ViewCare Service Program s after the initial thirty 30 days from the date of receipt of the Enrollment Confirmation Letter ViewSonic will refund a pro rata portion of the Program purchase price based on the time expired minus a cancellation charge of twenty five dollars 25 or ten percent 10 of the original purchase price whichever is less and minus the cost of any parts services actually provided prior to cancellation that would not normally be covered under ViewSonic s Standard Limited Warranty if one is still in effect In the event that your ViewSonic product was serviced by a technician not authorized by ViewSonic you must notify ViewSonic in writing and request a cancellation of your ViewCare Service Program Should you fail to notify ViewSonic in a timely manner ViewSonic shall not be obligated to return any monies in full or in part for the period lapsed in which ViewSonic was not notified in writing and or had no knowledge of your voided warranty
11. combined length of the ViewSonic Standard Limited warranty and any Extended Warranty you opt to purchase For example if Your Standard Limited Warranty is for one year and you purchase an Extended Warranty of an additional one year you may only purchase the Express Exchange Service for two years Service Program details are described above for each the Extended Warranty and Express Exchange Service Please see the corresponding descriptions for more details VSC_DOC_783 v 1g Page 5 of 10 4 19 ViewCare Extended Warranty Language Release Date October 1 2015 The Fine Print for all ViewCare Service Programs The following terms and conditions apply to all ViewCare Programs LIMITATION OF LIABILITY ViewSonic expressly disclaims any and all liability for delays in shipping and or any resulting damage s due to loss of use for any and all reasons In no event will the Administrator Obligor Insurer and any and all of their present former and future representatives be liable for special indirect incidental or consequential damages relating directly or indirectly to this agreement To the extent permitted by applicable law ViewSonic and any and or all of its representatives former and future employees shall be held free of any and all liability if any of allegedly defective products or parts not herewith described and such liability shall be limited to repair or replacement of the product or part at ViewSonic s sole discretion
12. date ViewCare Service Programs are available for purchase on new ViewSonic products only Once enrolled the standard Express Exchange Service Program is valid during the original product s Standard Limited Warranty term The Extended Warranty Service extends the lifetime of the ViewSonic Standard Limited Warranty for the additional amount of time purchased The Extended Warranty with Express Exchange Service will extend the lifetime of the ViewSonic Standard Limited Warranty for the additional amount of time purchase and provide Express Exchange Service purchased for the same period of time Extended Warranty Service Express Exchange or Extended Warranty with Express Exchange Service Programs are available to the original owner of the product and for new product purchases only and is not transferable All ViewCare Service Program purchases must be registered with ViewSonic Customer Support along with each product s serial number for which such Service has been purchased Upon proper completion of the required documentation and verified receipt of payment ViewSonic Customer Support will issue you an Enrollment Confirmation Letter for your purchased Program as confirmation of your purchase The Enrollment Confirmation Letter will be mailed to you or to the appropriate reseller according to the originator of the request Direct or non direct resellers opting to purchase a Program s directly from ViewSonic versus purchasing the Program offer
13. nal Provisions Applicable for ViewSonic Plasma and LCD TV Products The customer is responsible for ensuring that the plasma is accessible at floor level prior to arrival of the technician The technician will not be responsible for removing or replacing the unit into any mounting system Charges may apply if the on site technician finds no defect Additional Provisions Applicable for ViewSonic Projectors Lamps are not covered under any of the service Programs listed A ViewSonic projector returned under any of these service Programs found to be nonfunctional due to a bad lamp will be subject to a 499 00 fee to cover expenses Projectors returned and defective due to a dirty filter are subject to a fee to cover expenses ViewSonic recommends that filters are cleaned as part of the regular maintenance and care of your projector PRODUCT RETURN PROVISIONS If for any reason ViewSonic is unable to repair or replace your product and or any parts for your ViewSonic purchase ViewSonic may at its sole discretion and option replace your ViewSonic product with a new or serviceably used and or refurbished ViewSonic product comparable in function and performance to your originally purchased ViewSonic product subject to availability in stock The customer is responsible for shipping costs for the return of the defective product to ViewSonic under the Standard Limited Warranty and Extended Warranty Service options unless your product is covered by a v
14. se Number and is the best number to present when contacting ViewSonic Once it has been determined that Customer has a defective product covered under the applicable warranty ViewSonic will arrange for delivery of a refurbished replacement unit to Customer s location and for the return of the defective product Under this service the cost of shipping the refurbished replacement product to the customer s location as well as the return shipping cost of the defective product only applicable when shipping to and from the same location are covered by ViewSonic However ViewSonic will not be responsible for shipping costs UNLESS shipping has been arranged and managed by ViewSonic s Customer Support When you receive your replacement product ViewSonic will include a Return Shipping Label to be used for the return of your defective product To ensure return of the defective product registered under the Program a credit card hold will be placed against Customer s credit card for the value of the refurbished replacement unit and is required before the refurbished replacement product can be shipped Your credit card will not be charged unless a you fail to return the defective product to ViewSonic within fifteen 15 calendar days from receipt of the replacement product and in the manner specified by ViewSonic b the serial number of the returned product does not match that of the registered product and or c the defective product is returned
15. t PC 1 year Not Available Not Available Not Available Digital Photo Frame 1 year Not Available Not Available Not Available Touch Display amp Smart Display 3 Years Years 4 and 5 Available 3 Years Available Years 4 and 5 Available Thin Client 3 Years Years 4 and 5 Available 3 Years Available Years 4 and 5 Available Zero Client 3 Years Years 4 and 5 Available 3 Years Available Years 4 and 5 Available Years 2 3 amp 4 Years 1 2 amp 3 PC Mini 1 year Available Year 1 Available Available All in One PC 1 year Not Available Not Available Not Available Commercial Years 4 and 5 Year 3 Available for Display 3 Years Available products lt 42 in size Not Available Years 2 and 3 ePoster 1 year Available Not Available Not Available Media Player 1 year Years 2 and 3 Available Not Available Not Available VSC_DOC_783 v 1i 4 19 ViewCare Extended Warranty Language Page 3 of 10 Release Date October 01 2015 ViewSonic ViewCare Service Options Program Coverage for the U S A and Canada ViewCare Program Agreement ViewCare service options are offered for purchase on eligible products to all ViewSonic Corporation customers within the United States and Canada pursuant to the terms of this agreement Throughout this agreement ViewSonic refers to ViewSonic Corporation with corporate offices at 10 Pointe Dr 200 Brea California 92821 You may contact us via telephone at 800 688 6688 The term you your and or Customer
16. to ViewSonic s Standard Limited Warranty that may be provided with each ViewSonic product Not all ViewSonic products are eligible for Extended Warranty Service Please see the Service Options and Availability chart to determine whether your product is eligible for this service If you have purchased the Extended Warranty Service and it is determined by ViewSonic Customer Support that your original product requires replacement the remaining balance of time under the Extended Warranty Service will also cover the replacement product s provided that the replacement is furnished by ViewSonic The warranty period including any extended warranty period thereof is calculated from the date of your original product purchase Please note that neither ViewSonic s Standard Limited Warranty nor any Extended Warranty Service is automatically extended from the date of replacement The date of expiration shown on your Enrollment Confirmation Letter will remain the same 2 Express Exchange Service is offered to all ViewSonic customers within the United States and Canada for purchase on eligible products pursuant to the terms set forth herein and in conjunction with a valid warranty In the event your product manifests a covered defect during the term of the Standard Limited Warranty ViewSonic will replace the defective product instead of you having to wait for diagnostics and repairs Please see the Service Options and Availability chart to determine whether your
17. ue of the refurbished replacement unit in the event of a Failure to return the defective product to Obligee within fifteen 15 calendar days from receipt of the replacement product and in the manner specified by Obligee b The serial number of the returned product does not match that of the registered product and or c The defective product is returned with User Induced Damages or any other damages excluded from the standard warranty coverage and missing components The amounts to be assessed for missing components are described under the Product Return Provisions of the ViewCare Program Agreement Any unpaid amounts by Obligor may be subject to the maximum finance charge permitted by law on any outstanding balance plus all expenses of collection and may result in immediate termination of Obligee s participation in the ViewCare Program This Acknowledgment and Acceptance Form shall be valid for twelve 12 months from the date of execution This Acknowledgement amp Acceptance is executed as of this day of 2015 Obligor Obligor Signature Print Name amp Title VSC_DOC_783 v 1g Page 10 of 10 4 19 ViewCare Extended Warranty Language Release Date October 1 2015
18. via our distribution partners must pre pay or purchase all Programs by an approved credit card unless otherwise agreed to by ViewSonic Any serial number not registered for ViewCare Service Programs will be limited to the Standard Limited Warranty terms Purchase date and Coverage Periods will be outlined highlighted in your Enrollment Confirmation Letter which will be mailed out to Customer within five 5 to ten 10 business days from the date the order was placed The Standard Limited Warranty as well as all ViewCare Programs are only valid for the product serial number registered at the time of enrollment OR the product serial number of any subsequent replacement unit provided by VSC_DOC_783 v 1g Page 6 of 10 4 19 ViewCare Extended Warranty Language Release Date October 1 2015 ViewSonic Each ViewCare Service Program purchased is only valid for one product at a time and Service Programs must be purchased separately for each ViewSonic product WHAT IS NOT COVERED EXCEPT FOR THE TYPES OF PHYSICAL DAMAGE SPECIFICALLY COVERED UNDER THE EXTENSION OF THE WARRANTY PERIOD PURCHASED UNDER A VIEWSONIC VIEWCARE SERVICE PROGRAM NO VIEWCARE SERVICE PROGRAM IS INTENDED TO EXPAND OR ENLARGE THE TERMS AND CONDITIONS OF VIEWSONIC S STANDARD LIMITED WARRANTY APPLICABLE TO YOUR PARTICULAR PRODUCT ANY AND ALL EXCLUSIONS LISTED IN THE STANDARD LIMITED WARRANTY APPLY PLEASE CONSULT YOUR USERS GUIDE FOR FURTHER DETAILS REGARDING YOUR PRODUCT S S
19. viced hereunder ViewSonic will not be responsible for and hereby disclaims any and all liability for damage or loss to software data Programs removable media consumables portable docking stations other than integrated docking bases which are covered under the Plan carrying cases or non ViewSonic branded products such as joysticks printers and or scanners that may occur as a result of repairs to and or by the replacement of any defective product In order to avoid any and such losses or damages please make a back up of any and or all data s and Programs before returning your product to ViewSonic for replacement and or repair s e Image burn in and or defective pixels sub pixels are not considered a manufacturer s defect For a complete review of the details regarding the industry standard methodology ViewSonic uses to determine defective pixels sub pixels please visit our on line Customer Support database at http www viewsonic com support VSC_DOC_783 v 1g Page 7 of 10 4 19 ViewCare Extended Warranty Language Release Date October 1 2015 yi he W aR y EW TECHNICAL SUPPORT PROVISIONS Only authorized ViewSonic technicians may perform service and support to ViewSonic products Any service performed by someone other than ViewSonic will immediately void any and all Warranties including but not limited to the ViewCare Service Programs purchased by the customer For more details please see Cancellation Terms Additio
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