Załącznik do Uchwały Nr 732/2008
Contents
1. for domestic carriage in Polish Such ticket contains notes in German and French and if ordered via the English version of e IC also in English 2 for international carriage in Polish and German 7 Payer may once modify Passengers forename and surname in the ticket at 15 minutes before departure of the train from the Passenger s boarding station at the latest To this end you need find respective ticket in the tabs My tickets and then Paid select the instruction Change data and enter the correct Passenger s forename and surname 8 Passenger with a valid on line ticket travelling with a child under the age of 4 or intending to carry objects that does not fit above and below the occupied place a bike or a dog can purchase on the train a ticket for the appropriate carriage transport without paying a fee for issuing a ticket on the train 5 Amending of the contract of carriage 1 Amendment of the contract of carriage concluded using the e IC system may regard 1 for domestic carriage a date of departure b destination c train category d car class category of seat e Scope of Passenger s rights to discount under the rules referred to in clause 2 without prejudice to clause 3 2 for international carriage before the journey began a date of departure b seat in a car of the same class c change of car class for higher from class 2 to class 1 under the rules referred2. specified in the ticket of departure from the Passenger s departure station 20 consideration if the resignation from ticket was made later than 30 minutes but no later than 15 minutes before the time specified in the ticket of departure from the Passenger s departure station the return shall be paid only from the payments constituting Strona 2 z 15 tariff charge for journey service charge for using one seat or whole executive compartment shall not be subject to return c with reservation of sleeper or couchette 5 consideration if the resignation from ticket was made at the latest on the date before the date of departure specified in this ticket the return shall be made from the payment being a sum of charge for journey and charge for sleeper couchette 10 consideration if the resignation from ticket was made on the date of departure respectively e no later than at 2 hours the return shall be paid from the payments constituting a sum of charge for journey and charge for sleeper couchette or e later than at 2 hours but no later than at 30 minutes the return shall be paid from the payments constituting tariff charge for journey charge for sleeper couchette shall not be subject to return before the time specified in the ticket of departure from the Passenger s departure station 20 consideration if the resignation from ticket was made later than 30 minutes but no later than 15 minutes before t
3. journey from and to stations located in Poland and places in the ticket a note as follows Run of the train On additional ticket no has been issued Passenger should be informed that in the event of travelling abroad from Poland these documents shall be respected on the section of German railways The on line ticket with respective certification shall be subject to return without deducting the consideration 4 Return of payment for the documents referred to in clause 3 shall be effected upon request submitted by Payer pursuant to the rules determined in 9 8 Compensation for EIC train delay 1 Passenger may claim compensation due to delayed arrival of the EIC train to the station indicated in the on line ticket if costs of his her ticket were not reimbursed according to 7 2 If the train delay was 1 60 to 119 minutes the compensation shall amount to 25 2 120 minutes or more the compensation shall amount to 50 Of the basis referred to in clause 3 without prejudice to clause 9 3 The basis for calculation of the compensation is the charge paid for the on line ticket If the ticket was issued for more than one person the cost of travel constituting a basis of the compensation shall be calculated for each person separately Strona 11 z 15 4 The compensation shall be granted in the form of voucher On Passenger s written request the compensation shall be paid in cash 5 Passenger may clai
4. line ticket with deduction of consideration in respective amount i e 1 in domestic carriage for ticket for journey a with seat indicated or a note Seat not guaranteed 5 consideration if the resignation from ticket was made at the latest on the date before the date of departure specified in that ticket 10 consideration if the resignation from ticket was made on the date of departure no later than 30 minutes before the time specified in the ticket of departure from the Passenger s departure station 20 consideration if the resignation from ticket was made later than 30 minutes but no later than 15 minutes before the time specified in the ticket of departure from the Passenger s departure station b with service charge 5 consideration if the resignation from ticket was made at the latest on the date before the date of departure specified in this ticket the return shall be made from the payment being a sum of charge for travel and service charge 10 consideration if the resignation from ticket was made on the date of departure respectively e no later than at 1 hour the return shall be paid from the payments constituting a sum of charge for journey and service charge or e later than at 1 hour but no later than at 30 minutes the return shall be paid only from the payments constituting tariff charge for travel service charge shall not be subject to return before the time
5. the payments for on line tickets b for returns of payments for unused on line tickets 2 send to Payer by post at PKP Intercity s expense a VAT invoice confirming the purchase of on line ticket and correcting invoice in the event of return of payment for unused on line ticket to which the VAT invoice was issued 3 carry out the carriage according to the agreement concluded 4 consider the request submitted by Payer 3 PKP Intercity processes personal data of users of the e C system under art 23 clause 1 point 3 of the Act of 29 August 1997 on personal data protection Journal of Laws of 2002 r No 101 Item 926 as amended with the purpose of on line ticket selling 13 Final provisions In the matters not regulated herein the following provisions shall apply 1 for domestic carriage a Act of 15 November 1984 Carriage law Journal of Laws 2012 Item 1173 as amended b Regulation of the Minister of Transport and Construction of 24 February 2006 on establishing of condition of mailings and complaint procedure Journal of Laws no 38 Item 2663 c Regulations for carriage of people objects and animals by PKP Intercity RPO IC d Carriage Tariff of PKP Intercity TP IC 2 in international carriage a Convention concerning International Carriage by Rail COTIF of 1999 b General Conditions of Carriage for Rail Passengers GCC CIV PRR 3 Regulation EC No 1371 2007 of the European Parliament and of
6. the right to discount when discount ticket is used 7 Should the requirements specified in clause 6 above are not met Passenger shall be deemed travelling without valid ticket for the journey 8 By accepting the e C Regulations Payer declares that 1 any information provided by him her when using the e IC system including forename and surname are authentic and valid and to his her best knowledge 2 familiarized Passenger for whom he her has bought the on line ticket of the e C Regulations and special offer if necessary 3 Is legally capable to enter into this agreement pursuant to provisions of the Polish Civil Code 12 Rights and obligations of PKP Intercity 1 PKP Intercity shall be entitled to 1 Withdraw from contract of carriage concluded via e C system in the event of violation of these e C Regulations by Payer or Passenger 2 Cancel the transaction and block close the account in the event of information that the payment is being made by a person not authorised to use the credit debit card 3 block the account and or claim compensation before court in the event of abuse in the system e g actions contrary to the purpose of the system or resulting in incorrect operation of the system financial losses or loss of income 2 Due to the contract of carriage concluded via e IC system PKP Intercity shall be obliged to 1 pay the costs of transactions made via on line payments i e a for receiving
7. used whatsoever i e no contract of carriage was concluded 5 Payer shall be obliged 1 to give during registration in the e C system authentic and current data 2 on the first logging in the e C system as well as each time after amendment of the Rules of e C to read its provisions and confirm this fact by clicking the ACCEPT button and when ticket is being purchased for Passenger who is not Payer a to give Passenger s forename and surname during order placing Only one person may be Passenger even if the ticket is being issued for travel for several persons b to familiarize Passenger who is not Payer with provisions of the Rules of e C and special offer if necessary 3 to use the e C system in compliance with rules of law and provisions of these Rules of e IC 4 to print the on line ticket legibly on A4 paper in vertical orientation and pay expenses of the printout for tickets in paper form or make the on line ticket available to Passenger in order to save it ona mobile electronic device for tickets in electronic form On line ticket may be saved until departure of the train from the Passenger s boarding station To this end one needs to find respective ticket in the tabs My tickets and then Paid and use the button Save Payer shall be responsible for legibility of the printed ticket 5 not to transfer the rights resulting from conclusion of the contract to third parties except for the r
8. 2 a for journey in domestic carriage by EIC TLK trains in sitting cars ticket clerk shall give an additional free ticket with indication of the seat and Certification on train delay with a note as follows Run of the train on additional ticket no has been issued b for passenger with an IRT ticket in international carriage for journey by BWE or BGE train ticket clerk shall give an additional free ticket with seat indicated this ticket shall be issued only for journey from and to stations located in Poland and places in the ticket a note as follows Run of the train On additional ticket no has been issued Passenger should be informed that in the event of travelling abroad from Poland these documents shall be respected on the section of German railways 2 in clause 1 point 3 and clause 2 in the event when passenger wishes to exercise the right to free of charge return to the place of departure a for journey in domestic carriage by EIC TLK trains in sitting cars ticket clerk shall give an additional free ticket with indication of the seat and Certification on train delay with a note as follows Free journey on train no additional ticket no has been issued b for passenger with an IRT ticket in international carriage for journey by BWE or BGE train ticket clerk shall give an additional free ticket with seat indicated this ticket shall be issued only for
9. Appendix to Resolution No 97 2014 of the Board of Management of PKP Intercity Sp ka Akcyjna of 7 February 2014 Consolidated text effective from 15 02 14 REGULATIONS ON ON LINE TICKETING IN DOMESTIC AND INTERNATIONAL CARRIAGE BY PKP INTERCITY SPOLKA AKCYJNA hereinafter referred to as e C Regulations Chapter 1 General Provisions 1 Scope of Application 1 The e IC Regulations shall apply to 1 in domestic carriage to the purchase of on line tickets for journey in direct trains of PKP Intercity for distances over 50km 2 in international carriage to the purchase of IRT tickets under normal discount tariff or special offers only for journeys by Berlin Warszawa Express BWE or Berlin Gdynia Express BGE trains using the e IC system and shall determine a rules and terms for using the e C system b rules for ordering on line ticket concluding contract of carriage amending contract of carriage withdrawal from contract of carriage return of on line ticket and modification of the route in the event of train delay break in traffic or loss of connection compensation for train delay return of payment for unused on line tickets and submitting and considering requests issuing VAT invoices c rights and obligations of the parties Payer Passenger and PKP Intercity 2 The following expressions used herein shall mean 1 PKP Intercity PKP Inter
10. all be applied accordingly 3 Once the journey begins amendment of the contract of carriage concluded for domestic carriage shall be possible on the train where the on line ticket was purchased 1 when further journey beyond the destination station indicated in the on line ticket takes place a on that train b on another train provided that it is possible for conductor to indicate a seat or a seat in the executive car subject to paragraphs 3a and 3b and with respect to 2 transfer to Strona 8 z 15 a class 1 with a ticket for class or b class 2 with a ticket for class 1 3 transfer from a car a sitting in TLK train to Bc car also Bc car without bedclothes Cheap couchette or to WL car b Bc car also Bc car without bedclothes Cheap couchette do to WL car c Bc car without bedclothes Cheap couchette to Bc car with bedclothes 4 alteration between seats in a car of the same type from lower to higher category e g from the Touriste category T3 to Double or Single in a WL car or from a 6 persons compartment Bc 6 to a 4 persons compartment Bc 4 in Bc car with bedclothes 5 change of the scope of right to discount 3a lf there is no possibility on the train to issue a ticket for journey beyond the destination station by another train the conductor of the train for which the on line ticket has been purchased shall give appropriate certification The certification constitutes a basis for
11. are respectively specified in 1 Carriage Tariff of PKP Intercity TP IC 2 PKP Intercity carriage service price list hereinafter referred to as the Services price list 3 tariff terms of special offers published on the website 4 Tariff provisions regarding international carriage and charges applicable in BWE and BGE trains are defined in Tariff terms and rules of selling carriage documents for BERLIN WARSZAWA GDYNIA EXPRESS trains published on the website Strona 3 z 15 O o1 Chapter 2 Rules and conditions for using the e IC system 2 Rules and conditions for using the e IC system The e C system allows User 1 whether non registered or registered no need to log in to learn about the price of on line ticket only for domestic carriage 2 if registered to learn about the price or to buy on line ticket both for domestic and international Carriage User when registering in the e IC system 1 is obliged to enter the following data into the registration form a login and password b forename and surname and electronic mail address to which a message with an account activation link will be sent 2 may provide data necessary to issue a VAT invoice in order not to repeat this operation in the future Enter minus sign if user is an individual who does not run business as sole trader 3 may consent to receiving VAT invoices via e mail 4 should read the e IC Regulations and acce
12. ce from the tab VAT invoice and deliver it signed to one of the points referred to in 9 clause 5 point 2 or submit a request c paper VAT invoice was issued submit a 9 d within the period between payment made and resignation from the journey the bank account number was altered submit a request pursuant to the rules determined in 9 Inthe event of complete or partial failure to use the on line ticket for the reasons that are 1 dependent on Passenger e g resignation from the journey one may before the date referred to in clause 5 but a before the expiry date of ticket for journey in domestic carriage b up to half an hour after departure of the train from the departure station indicated in ticket for journey in international carriage obtain in a ticket window an appropriate certification subject to clause 7 provided that Passenger produces the ticket so as the ticket clerk can read the data including the train number date of journey and other necessary data contained in the ticket e g reference number 2 completely independent on Passenger e g hospitalization if Payer could have not resigned within the time limit and in the manner specified in clause 5 One may submit a request for the return of payment for unused ticket pursuant to the rules determined in 9 If there is no ticket window at the station of departure or the ticket window is closed and Payer could not resign within the tim
13. city Sp ka Akcyjna based in Warsaw ul elazna 59A registered with the Business Register kept by the District Court for the Capital City of Warsaw 12th Commercial Department of the National Court Register under no KRS 0000296032 NIP 526 25 44 258 2 e IC system on line ticket selling system a system allowing a passenger to learn about the price of the ticket and conclude a contract of carriage for the passenger or third party 2a User any person using e IC system 3 Payer person having a user account who makes on line payment 4 on line payment payment of the due amount by Payer using a payer s own pay card or pay card belonging to the company the contract of carriage is being concluded for except anonymous corporate cards or b online bank transfer and if the payment operator requires additional acceptance of its rules and conditions for making payments such acceptance should be given 5 contract of carriage agreement concluded with PKP Intercity using the e C system for transportation of people by direct trains a for domestic carriage ExpressIC Express InterCity EIC according to express train tariff in sitting car Twoje Linie Kolejowe TLK according to fast train fare in sitting cars in sleeper cars WL and couchette cars Bc b in international carriage Berlin Warszawa Express BWE or Berlin Gdynia Express BGE in sitting cars according to RT char
14. city boarding point or 2 via mail to the address PKP Intercity S A ul Zelazna 59A 00 848 Warsaw or 3 via electronic mail to the address a reklamacje intercity pl for domestic carriage b reklamacje_miedzynarodowe intercity pl for international carriage except for the situation referred to in clause 3 point 1a points 2 and 3 no later than 1 year from the date of ticket expiry 2 Date of receipt of the request by PKP Intercity or date of postmark shall be deemed the date of submission of the receipt 3 The request for return of payment should 1 for completely unused on line ticket a be accompanied by a certification of notification of resignation obtained in the manner referred to in 6 clause 6 point 1 or b be accompanied by photocopies of the documents to prove the claim in the event referred to in 6 clause 6 point 2 c contain the number of the new on line ticket if the new ticket was bought within the time limit referred to in 5 clause 2 Positive decision on the request depends on the lack of marks of checking the ticket the request refers to 2 for the partially unused on line ticket attach the certification of partial withdrawal from the contract of carriage given by conductor in the event referred to in 6 clause 2 3 Attach the certification of train delay and resignation from further journey in the event referred to in 7 clause 1 point 3 and clause 2 Moreover the request should
15. contain the number of transaction specified in the ticket and number of VAT invoice if issued by PKP Intercity and if bank account was changed within the period between payment made and submission of the request also number of the bank account the on line ticket was paid from and number of the new bank account where the return of payment is to be made to 4 Return of payment for partially or wholly unused on line tickets shall be made without unnecessary delay but no later than within 30 days from the date of receipt of the request or date of submission to one of reception points indicated by PKP Intercity referred to in clause 5 Strona 12 z 15 5 Currently the following points are appointed for handling the returns 1 within full scope a for tickets issued for domestic carriage PKP Intercity S A ul Zelazna 59A 00 848 Warsaw on working days office hours 8 16 e mail address reklamacje intercity pl b for tickets issued for international carriage PKP Intercity S A ul Zelazna 59A 00 848 Warsaw on working days office hours 8 16 e mail address reklamacje_miedzynarodowe intercity pl 2 within limited scope only in the event mentioned in 6 clause 5 point b the reception points indicated on the website in the tab Passenger s essentials Rules and Tariffs gt Rules on on line sale of tickets e IC Returned payment shall be transferred to the account the paymen
16. d will be carried out through longer route Passenger shall not pay the difference in price shorter route Passenger shall be entitled to be paid possible difference in price via complaint procedure under terms set forth in 9 in international carriage a IRT ticket according to both normal and discount tariff 60 days before the date of train departure at the earliest and at 15 minutes before the planned time of departure of the train from the station of Passenger boarding at the latest b ticket according the special offer Berlin Warszawa Gdynia Specjal 60 days before the date of train departure at the earliest and 3 days before the date of departure at the latest according to the prices applicable as of the date of purchase without prejudice to clauses 3 and 4 point 2 2 When ordering on line ticket in domestic carriage the EARLY BIRD offer shall be applied accordingly Offer tariff terms are published in TP IC while Tables of Single Journey Fares according to the EARLY BIRD offer are listed in the Service price list 3 Time limits of pre sale referred to in clause 1 above may be reduced 1 in exceptional cases e g in the periods of change or correction of the timetable or 2 when terms of any particular special offer provide for other pre sale time limit 4 When selecting number of persons you may learn about the price of the ticket and place an order for 1 for domestic carriage a ticket w
17. e limit and in the manner set forth in clause 5 he should submit a request for return Strona 10 z 15 of payment for unused ticket pursuant to the rules determined in 9 The payments to be returned are charged with 20 consideration for domestic ticket and 50 for international ticket 7 Return of on line ticket and alteration of route in the event of train delay break in traffic or loss of connection 1 When there are reasonable reasons to expect that delay of arrival to destination station will exceed 60 minutes in comparison to the contract of carriage Passenger based on certification obtained shall be entitled 1 to travel to the destination by train on seat of lower category on longer route in a car of higher class or 2 to continue or change the route of journey to the destination place on later date convenient for the passenger free of charge or 3 to obtain a return of the whole sum paid for the journey i e for part or parts of that not executed journey or for part or parts already executed if continued journey is pointless in the context of original travel plan and to a return journey to the place of departure in the nearest time available 2 In the event of loss of connection contained in the timetable passenger shall be entitled to return of payment for all the interrupted journey and he she may go back to the place of departure free of charge 3 In the event referred to in 1 clause 1 points 1 and
18. g the e IC system without prejudice to clause 4 below 1 Payer in the event of complete or partial failure to use the on line ticket 2 Passenger who is not Payer only in the event of partial failure to use the on line ticket Partial failure to use an on line ticket in domestic carriage is possible only with regard to 1 journey on a shorter route that that indicated in the ticket or surcharge added to it 2 journey of smaller number of people than that indicated in the ticket provided that among the remaining participants of the journey there is also the Passenger whose name is indicated in that ticket on the condition of respective certification by conductor in the train the ticket was purchased for or in any other train but only in the event referred to in 5 clause 3 point 1 letter b In that event Payer shall be entitled to payment return respectively to unused carriage service upon request and under the rules set forth in 9 Partial withdrawal from the contract of carriage in international carriage is acceptable only in the event of to from ticket with regard to resignation from the from ticket except for tickets under special offer Berlin Warszawa Gdynia Specjal which are not subject to return In such a case it is necessary no later than one hour before the planned departure of the train from Passenger s boarding station in the to direction to find respective ticket in
19. ges 6 Passenger individual for whom an on line ticket has been bought whose forename and surname have been specified on the ticket 7 IRT charge global charge containing charge for carriage and reservation of the seat lt lt Strona 1z 15 8 IRT ticket on line ticket with IRT charge in international carriage 9 on line ticket personal document confirming the conclusion of contract of carriage for single ride a in domestic carriage ticket for travel in paper or electronic form normal discount fare 37 50 51 78 95 including the EARLY BIRD offer or according to a special offer in class 1 or 2 in EIC or TLK train with free of charge indication of seats valid only on the date route in train car and seat specified in it or with a note Seat not guaranteed valid only on the date route and in train specified in it or with reservation of seat in class 1 executive compartment in EIC train containing apart from charge for journey also service charge for using that seat valid only on the date route in train car and seat specified on it hereinafter referred to as ticket with service charge or with reservation of sleeper in WL car in a one two or three person compartment or couchette in class 2 of Bc car only in the form of paper ticket valid only on the date route in train car and seat specified in the ticket hereinafter referred to as ticket with sleeper co
20. he time specified in the ticket of departure from the Passenger s departure station the return shall be paid only from the payments constituting tariff charge for journey charge for sleeper couchette shall not be subject to return 2 in international carriage a 20 for ticket issued according to normal or discount fare returned on the day before the planned train departure at the latest b 50 for ticket sold according to normal or discount fare returned no later than at one hour before the planned train departure from the Passenger boarding station 15 voucher document of defined monetary value issued by PKP Intercity as a compensation for 60 minutes or more delay of EIC trains 16 user account account established in the e IC system upon registration as a result of filling in respective fields in the registration form 17 compartment category a in sleeper cars WL one person compartment Single S or two persons compartment Double D or three persons compartment Touriste T3 in couchette cars Bc four persons compartment Bc 4 with bedclothes six persons compartment Bc 6 with bedclothes six persons compartment Bc 6 for persons up to 26 years old or over 60 years with bedclothes six persons compartment Bc 6 without bedclothes Cheap Couchette 18 website www intercity pl 3 Tariff provisions related to domestic carriage and fares applied by PKP Intercity
21. ights to dispose of the ticket by the Passenger whose data were placed in this ticket 6 in the event of request sent via regular mail to bear any related costs e g post stamps 7 in the event of return of payment for wholly or partially unused on line ticket for which VAT invoice was issued to confirm with data and purchaser s signature the receipt of correcting invoice and when the invoice is sent via mail to send it back to sender 6 Passenger shall be obliged to 1 In domestic carriage for a journey in sitting cars produce to the persons checking the documents of carriage Strona 14 z 15 a a valid clearly printed on line ticket or show the on line ticket on the display of a mobile electronic device capable of displaying pictures of at least 25mm x 25 mm size so as the person checking the ticket can scan the Aztec code using a mobile terminal it is necessary to set Aztec code on the display of the device to be completely visible and be at least of the 25 mm x 25 mm size b photo ID document certifying the identity of Passenger c valid document certifying the right to discount when discount ticket is used 2 in domestic carriage for a journey in sleeping cars and couchette cars and in international carriage produce to the persons checking the documents of carriage a valid clearly printed on line ticket b photo ID document certifying the identity of Passenger c valid document certifying
22. ith seat indicated maximum for six persons b ticket with service charge maximum for four persons c ticket with reservation of sleeper maximum for three persons depending on compartment category couchette maximum for six persons depending on compartment category 2 in international carriage a IRT ticket according to both normal and discount tariff for maximum five persons b according to special offer Berlin Warszawa Gdynia Specjal for up to three people 5 Getting to know the price or ordering the ticket 1 for domestic carriage a with seat indicated requires respectively determining choosing of inter alia route departure station and arrival station date and time of departure train number of individuals who will use normal and or discount tariff type of discount if applicable class and type of railway car and optionally N lt Strona 5z 15 c location of the seat window middle aisle Car number and seat number only for purchase of a ticket for one person The option of seat indication makes it possible to choose car number and seat number there is no option to choose seat location in this request The seat of chosen number shall be assigned unless it is already occupied In the event no seats are available in chosen train you may purchase only a ticket with the note Seat not guaranteed Entering Passenger
23. losest to those bought earlier In the event 1 forenames and or surnames of more than one person have been entered into the ticket or 2 when the person indicated as Passenger does not travel under that ticket the ticket shall be deemed invalid and the persons travelling under that ticket shall be deemed Passengers travelling without valid tickets 4 Conclusion of contract of carriage Conclusion of contract of carriage shall be done by making an on line payment for the ordered on line ticket once PKP Intercity receives a confirmation from bank that the payment was made On line payments shall be done by using the button On line payment with card or bank transfer eCard or the button Przelewy24 and then by choosing the form of payment Electronic confirmation of the payment shall be required 1 for EIC and TLK trains in sitting cars within 30 minutes from placing the order but no later than 15 minutes before the time of departure of the train indicated in the order 2 for TLK trains in cars with sleeper or couchette within 30 minutes from placing the order but no later than at 120 minutes before the time of departure of the train indicated in the order The use of the button Payment later results in the message about the time for the system to receive a confirmation of the payment made so as not to lose the ticket ordered and allows making payments maximum 30 minutes from placing the o
24. m compensation due to delay of EIC train provided he submits a request within two months from the date of expiry of the ticket under the rules set forth in 9 The request either should contain the number of transaction specified in the on line ticket confirming the journey by the delayed train or be accompanied with that ticket attached 6 deleted 7 Requests for compensation shall be resolved within one month from the date of receipt of the request by PKP Intercity or from postmark date 8 The voucher referred to in clause 4 1 shall be valid for one year from the date of its issue 2 may be used to purchase in PKP Intercity ticket window a ticket for journey by train run by PKP Intercity 3 is not subject to exchange for cash 9 The compensation shall be granted in the cases when value of compensation calculated in Polish currency according to the exchange rate used by PKP Intercity applicable as of the date of giving the voucher is at least 4 EUR for one person 10 Passenger shall not be entitled to the compensation when Passenger had been informed of the delay before the purchase of the ticket or if the delay as a result of continuation of the journey via other connection or by change of the route was shorter than 60 minutes 9 Return of payment for unused on line tickets and submitting and considering requests 1 Request for return of payment for unused on line tickets may be submitted 1 in person in any PKP Inter
25. n and password results in the order of the on line ticket under special offer consists in determining choosing of inter alia Strona 6 z 15 route departure station and arrival station date and time of departure train type of ticket ticking a special offer in the option Special offer type of car class of car Entering Passenger s forename and surname when Payer is not logged in or the Passenger is other person than Payer selecting of the instruction Continue and logging in by entering login and password results in the order of the on line ticket c for return journey ordering an AT ticket for journey back home is possible on the condition that concurrently a one way ticket is ordered after determining choosing the options referred to in points a and b above Having ordered the ticket Payer may tick the option regarding the issuance of VAT invoice and receipt thereof via e mail You may renounce the ordered ticket by clicking the Cancel button If ticket is issued for a journey of more than one person name of only one of the persons to travel with that ticket should be entered In the event of purchase of tickets for domestic carriage e g with various discounts there is a possibility to buy another ticket s under the option Reservation next to an already occupied seat then the system depending on available seats shall reserve another seats c
26. of the account in the e IC system or entered during the purchase Data necessary to issue a VAT invoice if given by user at the registration in the e IC system are automatically taken from the application form User may edit and correct the data 3 The VAT invoice may be sent in electronic form to the user account in the e IC system to the tab VAT invoice if the field I give my consent to receipt of invoices electronically is marked In order to download electronic VAT invoice use the command Download VAT invoice If no consent to receipt of VAT invoices electronically is given particular invoice shall be sent via Poczta Polska at PKP ntercity s expense If during purchase of the ticket the field Please issue VAT invoice is not marked User may generate the VAT invoice from the level of his her account until 15 day of the month following the month when the service was provided To this end use the command VAT Invoice in the tab Paid 5 If the time limit referred to in clause 4 is not observed PKP Intercity shall issue the VAT invoice on written Payer s request submitted within 3 months from the end of the month the service of carriage was provided Requests to issue VAT invoice for domestic and international carriage need to be submitted to the following address No aN Strona 13 z 15 PKP Intercity S A ul Zelazna 59A 00 848 Warsaw or sent to the e mail address fakturye ic in
27. pt their terms The e IC Regulations constitute a declaration of will and create legal obligations between Payer and PKP Intercity Sp ka Akcyjna Whenever the e C Regulations are amended Payer shall be each time obliged to accept the regulations User who wishes to buy an online ticket should 1 establish user s account 2 each time log in to the e IC system by entering login and password without prejudice to clause 4 below Purchase of on line tickets through the e C system shall be made on the condition that user has 1 computer equipment with a Internet access b browser installed in the operating system Internet Explorer 8 or newer or Mozilla 17 or newer or any compatible browser c JavaScript control switched on the browser and 2 for on line ticket in the following forms a paper form operational printer connected to the system printing in A4 format in vertical orientation and resolution of minimum 300 dpi b electronic form besides the requirements referred to in point 1 above user shall have mobile device managing PDF 1 4 files equipped with a screen for displaying pictures of size at least 25mm x 25mm The e IC user manual is available on the website under My e IC tab Should User not accept the e IC Regulations or not meet the conditions specified in clause 3 above the purchase of on line tickets through the e C system shall not be possible If Payer makes 5 on line ticket o
28. purchase of a ticket additional payment for continued journey on another train with no fee for issuance of the ticket on the train without prejudice to clause 3b 3b The journey beyond the destination station may take place accordingly by the train for which the on line ticket has been bought or by another train of the same or other category 1 In the same or other car class 2 Inthe same or other category 4 Passenger who has not fulfilled the formalities related to the amendment of the contract of carriage referred to in clause 2 he her needs to meet the conductor in the train the on line ticket was purchased for before or immediately after boarding to the train The obligation to report the intention to amend the contract of carriage shall not apply to 1 for EIC trains all passengers 2 for TLK trains only the following persons a disabled or reduced mobility passengers on the condition of a disability certifying document produced to the conductor This condition shall not apply to people with visible physical disability permanent or temporary b who are at least 70 years old on the condition of producing an document certifying age except for the journey beyond the destination station Reporting to journey beyond the destination station shall be compulsory for all passengers in all train categories and needs to be done no later than before the destination station the passenger wants to change because the con
29. rder without prejudice to clause 3 above To make payment later you need after pressing the Payment later button find the ticket in the tab My tickets Waiting for payment and use the buttons eCard payment or Przelewy24 In the event there is no confirmation of payment within the time limits referred to in clause 3 above the order shall be automatically cancelled Conclusion of contract of carriage is certified with on line ticket issued by PKP Intercity via e IC system in PDF format On line ticket contains the following data 1 name of the carrier 2 date and time of departure and arrival 3 route departure station and arrival station 4 Number of persons under normal fare and or entitled to discount with indication of amount and type of discount 5 category train s number s and class of the car 6 tariff distance 7 Passenger s forename and surname 8 data to prove the payment has been made inter alia identifier transaction number 9 ticket number and ticket control number 10 Aztec code 11 charge for journey Strona 7 z 15 moreover it also may contain 12 seat type s and number s 13 note Seat not guaranteed 14 name of offer e g ROUTE TICKET 15 note Earlier The above data shall be subject to verification and need to be compliant with data held by PKP Intercity 6a Data in on line ticket are written with sans serif font 1
30. rder attempts not concluded with payment resulting in displaying information on assigned car and seat number or on the lack of vacant seats in the train the system will automatically block the possibility to make the sixth attempt The above provision does not apply to ordering tickets for journey by the same train and on the same date of departure Strona 4 z 15 Chapter 3 Commercial terms 3 Ordering of on line ticket 1 By using the search engine on the website each day between 1 00 a m 11 30 p m you can place an order 1 for domestic carriage a ticket with seat indicated and in the event of no vacant seats ticket with a note Seat not guaranteed b ticket with service charge 30 days at the earliest and 15 minutes at the latest before the time of departure of the train from the Passenger s station of departure c ticket with reservation of sleeper couchette at the earliest 30 days and at the latest at 2 hours before the planned departure of the train from the initial station start of the train route according to the prices applicable as of the date of purchase without prejudice to clauses 2 3 and 4 point 1 above Tariff distance of the journey shall be determined due to the distance of the route according to the timetable applicable as of the date of Passenger s journey If due to a temporary change in the railway timetable actual journey in comparison with the contract of carriage conclude
31. s forename and surname when Payer is not logged in or the Passenger is other person than Payer selecting of the instruction Continue and logging in by entering login and password results in the order of the on line ticket with service charge needs respectively determining choosing of inter alia route departure station and arrival station date and time of departure train number of individuals who will use normal and or discount tariff type of discount when number of individuals entitled to discount was specified class seat in executive compartment and optionally location of the seat window aisle Car number and seat number only for purchase of a ticket for one person The option of seat indication makes it possible to choose car number and seat number there is no option to choose seat location in this request The seat of chosen number shall be assigned unless it is already occupied Entering Passenger s forename and surname when Payer is not logged in or the Passenger is other person than Payer selecting of the instruction Continue and logging in by entering login and password results in the order of the on line ticket with reservation of sleeper couchette consists in determining choosing inter alia route departure station and arrival station date and time of departure train type of seat sleeper or couchette number of indi
32. t was made from and in the event of change of bank account to the new bank account indicated by Payer For an on line ticket for which VAT invoice was issued the payment shall be returned without unnecessary delay once PKP Intercity receives the confirmed correcting invoice 7 Some special offers may exclude the right to payment return for partial or complete withdrawal from the contract of carriage or base those offers on specific conditions defined in tariff provisions of that particular offer From the payments being returned a consideration shall be deducted in respective amount except for the situation 1 when the failure to use the ticket was due to the reasons attributable to PKP Intercity 2 of replacement of the on line ticket pursuant to the rules set forth in 5 clause 2 9 When partially withdrawing from the contract of carriage Payer shall be entitled to the return of payment respective to the unused service of carriage i e in the amount equal to the difference between the payment paid for the whole journey and the payment due per actual service after deduction of the consideration Oo oe 10 VAT invoicing On line ticket is not a VAT invoice If during the purchase of the ticket the field Please issue a VAT invoice for the company in the summary of transaction was marked the VAT invoice shall be issued automatically by PKP Intercity according to the data defined by Payer during registration
33. tercity pl 6 When user of an account ceases to be authorised to purchase tickets for the company e g he she is no more an employee of that company should stop using that account and immediately apply to PKP Intercity to remove it according to 11 clause 2 Chapter 4 Rights and obligations of the parties 11 Rights and obligations of Payer and Passenger 1 Payer shall be entitled to 1 access his her personal data and to update them 2 submit requests 3 close the account in the e IC system 4 change Passenger s data 2 To close the account Payer shall submit a written request for removal of the account The request must contain forename surname and login of the account owner and be sent to e ic intercity pl from the e mail address given during registration in the e C system 3 The account shall be closed after receipt of the request referred to in clause 2 1 without unnecessary delay when no purchase transaction was made i e no contract of carriage was concluded 2 after 15 months from the date of last travel wnen Payer concluded the contract of carriage via the account Until the account is closed it shall be blocked which means no possibility to purchase a ticket from that account 4 The account shall be closed automatically after 15 months 1 from the date of last journey when Payer concluded the contract of carriage via the account and then stopped using the account 2 when the account was not
34. the Council of 23 October 2007 on rail passengers rights and obligations PRR within the scope applicable to particular carriages 4 Act of 18 July 2002 on rendering electronic services Journal of Laws 144 Item 1204 as amended Strona 15 z 15
35. the tabs My tickets and then Paid to make resignation from return journey and release the seat by using the Resignation P button After acceptance of system messages further course of action is specified in clause 5 points a and b If the resignation is being made by Passenger whose name is given in the on line ticket all ticket should be returned pursuant to the rules set forth in clause 5 In the event of complete withdrawal from the contract of carriage resignation from the journey the ticket may be returned 1 in domestic carriage no later than at 15 minutes 2 in international carriage no later than at one hour except for tickets under special offer Berlin Warszawa Gdynia Specjal which are not subject to return before planned departure of the train from Passenger s boarding station indicated in the ticket to find respective ticket in the tabs My tickets and then Paid to make resignation from return journey and release the seat by using the Resignation T button without prejudice to clause 6 This requires acceptance of system messages and where a no VAT invoice was issued one may perform auto return then click the return button in the returned ticket tab and accept system messages or submit a request b no electronic VAT invoice was issued use command Correction invoice in the tab returned tickets and print the corrective invoi
36. to in clause 2 without prejudice to clause 7 2 In the event of amending the contract of carriage before the journey begins it is necessary to replace the ticket i e 1 withdraw from the contract of carriage pursuant to the rules set out in 6 and buy without unnecessary delay but no later than within one hour from the withdrawal a new on line ticket directly related to the original route of journey or 2 Buy a new on line ticket directly related to the original route of journey and withdraw from the contract of carriage without unnecessary delay but no later than within one hour from the purchase pursuant to the rules set out in 6 The right to withdraw from the contract of carriage does not apply to tickets under the special offer Berlin Warszawa Gdynia Specjal In the tabs My tickets and then Paid Payer needs to find the ticket he intends to cancel and then clear the field by clicking the buttons 3 Renounce T in the event of on line ticket in domestic or international carriage in one way direction 4 Resignation P or Resignation T P in the event of on line ticket in international carriage in round trip direction One may file a request the payment for unused ticket to be returned under the rules specified in 9 The exchange may be made only once another exchange shall be deemed a return of the ticket When replacing the on line ticket the EARLY BIRD offer sh
37. tract of carriage was already completed at the destination station and then only a new contract may be concluded 5 In the event of amending the contract of carriage for domestic carriage as a result of which PKP Intercity becomes entitled to 1 lower payment Passenger needs to receive a respective certification constituting a basis for payment return Return of difference in payment respectively to unused carriage service shall be effected upon Payer s request 2 higher payment Passenger needs to pay additional sum of payment if tariff provisions provide for that In such an event the fee for issuing a ticket in the train shall not be charged without prejudice to clause 3a 6 The rules for amending contract of carriage concluded according to a special offer are defined in tariff terms of that particular offer 7 Passenger with an IRT ticket may on the date indicated in this ticket after purchasing respectively 1 ticket according to the Board Pass tariff at ticket window or 2 additional free ticket in the train journey by other BWE BGE train than that indicated in the IRT ticket held by Passenger On the reverse of IRT ticket ticket clerk conductor shall make the certification as follows The ticket is valid with a Board Pass charge additional ticket no Strona 9 z 15 6 Withdrawal from the contract of carriage The following persons may withdraw from the contract of carriage concluded usin
38. uchette reservation b in international carriage IRT ticket paper only one way ticket or round trip ticket normal according to basic fare discount youth fare according to special offer Berlin Warszawa Gdynia Specjal Berlin Poznan Specjal Frankfurt Poznan Specjal valid only on the date route in train car and seat specified on it without prejudice to 5 clause 7 10 special offer containing special fare terms a in domestic carriage an offer not covered by provisions of PKP Intercity Fares TP IC b in international carriage offer of Berlin Warszawa Gdynia Specjal type tariff terms of the special offer are published on our website 11 request written application or instruction submitted directly at the reception points referred to in 9 clause 5 point 2 regarding respectively return of payment for partially or completely unused on line ticket payment of compensation or issuance of VAT invoice 12 ticket certification a handwritten note or separate document changing the scope of rights specified in the ticket or constituting a basis for payment return 13 return of the ticket release of on line ticket using the command Resign provided in the List of paid tickets tab in the event of complete withdrawal from the contract of carriage referred to in 6 14 auto return automatic return of payment paid for completely unused on
39. viduals who will use normal and or discount tariff type of discount when number of individuals entitled to discount was specified compartment category type of compartment men s or women s and optionally location of the seat top middle bottom Car number and seat number only for purchase of a ticket for one person The option of seat indication makes it possible to choose car number and seat number there is no option to choose seat location in this request The seat of chosen number shall be assigned unless it is already occupied Entering Passenger s forename and surname when Payer is not logged in or the Passenger is other person than Payer selecting of the instruction Continue and logging in by entering login and password results in the order of the on line ticket 2 in international carriage a 2 under normal or discount fare consists in determining choosing inter alia route departure station and arrival station date and time of departure train type of ticket number of individuals who will use normal and or discount tariff type of discount when number of individuals entitled to discount was specified type of car class of car Entering Passenger s forename and surname when Payer is not logged in or the Passenger is other person than Payer selecting of the instruction Continue and logging in by entering logi
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