MT ITIC text only Manual
Contents
1. Contact Information Alternate Contact and Phone Number Enter the name and cell phone number of the person primarily responsible for conducting or managing the ex cavation process Use a specific person s name dispatch operator anyone or unknown are not acceptable entries The utilities will contact this person if additional information about the site is needed NOTE See PROFILES section page 8 to auto fill your routinely used information Contact Information Alt Contact JAKE CHAMBERS Phone No 555 555 5544 Excavation Information Type of Work Enter the specific type of work to be performed Field locators need to know the specific reason for excavation rather than the work method Do_not use the words Emergency or Dig Examples Install Sign Install secondary Electric Repair Gas Service Excavation Information Type of Work Work Being Done For install INSTALL CATV MAINLINE INSTALL CATV SERVICE Type of Work Being Done For NSTALL ELEC PRIMARY NSTALL ELEC SERVICE INSTALL FENCE INSTALL GAS AND ELECTRIC SERVICES INSTALL GAS MAINLINE INSTALL GAS SERVICE INSTALL POLES INSTALL SEWER MAINLINE Work Being Done For Enter the name of the person company or organization the work is being done for Type keywords install water backhoe etc to generate a list of options Make a selection from the whenever possible PROFILES2. TIC gt Stepi 4 Contact Information Alt Contact JAKE CHAMBERS Create Job Profile E Click the profile drop down and select CREATE JOB PROFILE to create a profile Main Menu Help Chat Live Create a name or title for the H profile The title will appear in the profile drop down menu for selection You can create profiles for a specific foreman contact a common type of work a regular customer etc You can also create profiles for specific counties or cities that you work in or even save marking instructions that are commonly used ALL FIELDS ARE OPTIONAL Glick SUBMIT when complete Profiles are used to auto fill specific fields with your routinely used information Utilizing the Profiles feature will enable ITIC to remember your information saving you time in the Locate Hequest process Main Menu Help Chat Live 2 Montana 811 Profiles Profiles are located at the top of the second page of the locate request form Phone No 555 555 5544 Create Job Profile Edit Job Profile Work Profile Information Profile Name Contact Information Alt Contact Phone No Excavation Information Type of Work Work Being Done For Location Information County City Place Location of Work CANCEL SUBMIT gt Continued The title of the profile will appear in the drop down menu once you have submitted it The new profile can
3. INTERNET TICKET PROCESSING TEXT ONLY VERSION ONE CALL CONCEPTS When safety is on the line ITIC USER MAN UAL Your comprehensive guide for using ITIC to process Locate Requests on line ZW UPDATED NOVEMBER 2014 INTRODUCTION INTERNET TICKET PROCESSING WELCOME USER Welcome to ITIC You will find a comprehensive step by step guide for processing your locate requests online in the following pages We have included a detailed description of the innovative tools and features that have been added to this newly revised version of ITIC We have designed this manual to provide the knowledge required for the efficient submission of accurate TIC locate requests We ve packed a lot of information into these pages and have arranged it in a streamlined user friendly format It is loaded with visual examples and helpful hints We think it is best to read It from beginning to end before you start but the design also facilitates quick references to specific subject matter So what are you waiting for Let s get started And remember our skilled operators are here to help Assistance is available through the telephone e mail and our newest feature ITIC Live Help Chat That s right you can get live help while you are processing your locate requests See page O03 for details An important word from the editor This document contains many color drawings actual screenshots and color coded information For
4. Then Click Search ITIC will display a list of tickets meeting the criteria you entered Click on the ticket number to open the ticket for viewing or printing You can broaden your search to ALL tickets by not choosing a county or you can narrow your search by entering a street or house number For Instance enter 101 in the address field or Main in the Street field Pan Map Allows you to grab the map with the curser and move tt Draw Polygon Allows you to map out an area which can then be evaluated using the Search button This will show you a list of tickets that fall within the area mapped Clear Polygon Clears your currently drawn polygon Map Help Popup Will display a list of helpful notes Ticket Search Manage Tickets INTERNET TICKET PROCESSING XJ Ls Ticket Search Will accept partial entry Return to Menu J Search Ticket Number Start Date 2013 Fs Header Co End Date 2013 E Contact Name Caller Phone Caller ID Company Fax Email Type Of Work Work Done For Duration Explosives C T9 o Location Information gt gt gt 0 Any County City BEAVERHEAD Township County BIG HORN l BLAINE Range BROADWATER Section House Number Street Intersecting Street Location Remarks Search Map ST Coe MIX NX C ea mm 8 1T E e Ca gary Satellite Google Lal Kootenay n 1 p 1 n 4 Medians ate ls TE
5. Lon East Sec Qtr Ex 27 NE 26 NW BOZEMAN W VILLARD ST Please do not use or for feet amp inches as some printers can t print these characters It s best to use feet ft foot and inches or in SUBMIT Location Information Continued Work Taking Place or Starting At an Intersection If work begins at the intersection no driving directions are required Simply describe how far and in what direction s the work will take place For example Mark 100ft radius of above intersection Mark a square area 2oft N and W from NW corner of above intersection Mark entire W rd right of way of Elm Ave going N from Main St for 250ft Be sure to clearly describe the entire extent of the work area gt Steps 4 Location Information County YELLOWSTONE City Place BILLINGS House Closest Cross Street Street Name COLTON BLVD MARK 100FT RADIUS OF ABOVE INTERSECTION Location of Work Lat North Lon East Work Taking Place or Starting Township xEx 275 Range Ex 3E pja Away from an Intersection If work does not begin at the intersection and is not taking place at an address provide driving directions to the worksite from an intersection of two named roads This method may also be used if work is taking place at an address but you do not have the address information For example From Elm Ave go W on Main St approx 800ft to vacant lot on N side of rd Mark entir
6. MONTANA Call before you dig It s the law The Utility Notification Center is the one call agency dedicated to safeguarding citizens and construction personnel who work around utilities as well as safeguarding the underground infrastructure of pipes mains and lines which bring utilities to your community On the next Dage click Gontractors Calling before beginning any excavation prevents damage to underground facilities service interruptions amp bodily injury button You will be re directed to the mE The Utility Notification Center is open 24 hours a day every day and accepts calls from contractors Montana One Gall ITIC Login Page homeowners or anyone planning to dig in and Calling before you dig ensures that any publicly owned underground facilities will be marked according to the so that you can dig safely p CN Home Contact AWPA Color Code N MONTANA Enter your email address and password then click Login If you have forgotten your password click Forget your Password and we will email it to you mM Cr CALL CONCEPTS GD submit a utility Locate Request L amp a TICKET SEARCH iC Montana 811 The Utility Notification Center is open 24 hours a day 7 days a week and accepts calls contractors homeowners or anyone planning to dig Locate requests are accepted over phone through a fax a locate program or through the ITIC program If you need to prod LOGIN locate reque
7. W NE SW etc SUBMIT A LOCATE REQUEST i STEP 3 Location Information Continued Use ONLY the following approved abbreviations when formatting the location of work or driving directions Tickets formatting with abbreviations other than those shown will be A FYI returned to the user for correction Feet FT East E Northeast NE North N Coord Type Lat North Lon East Zone Inches IN Northwest NW Yards YDS West W Southwest SW MEV South S Southeast SE These fields are used to enter Lat Lon coordinates and require a specific format to obtain accurate results This information is not required Coord Type Lat North y NAD27 DEC LAT LON DECIMAL NAD27 DM GPS DD MM MMMMM NAD27 DMS LAT LON DMS NAD27 SPCS STATE PLANE FEET NAD27 UTM METERS NADS83 DEC LAT LON DECIMAL NAD amp 83 DM GPS DD MM MMMMM NADS83 DMS LAT LON DMS NAD amp 3 SPCS STATE PLANE FEET NAD amp 3 UTM METERS Coord Type Lat Morth Other equested Location Search Results e State Plane Coordinate Feet SPCS Lat North 1721245 57 Lon East 441728 68 e State Plane Coordinate Meters SPCS Lat North 524647 84 Lon East 462239 34 e UTM should be entered as follows Lat North 4489855 24 Lon East 5245 4 44 All necessary information is required if Lat Lon coordinates are entered fone Lon East select t
8. are for planning informational purposes only See page A4 for instructions on filing a Pre Survey locate request FTTP Verizon This ticket type is only to be used by contractors doing work for Verizon FTTP projects Work to Begin Date These fields will default to the minimum start date and time required by state law on Routine tickets The two working day notice period does not include the day the request is made so the start time will be 12 00 am on the third business day This date and time may be modified but will not allow a start date time that is earlier than the two working day notice or later than a 30 working day notice Step 4 Start Date Information KNOW Ticket Type 2FULL BUSINESS DAYS lt November 2014 December 2014 gt You can upload Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa relevant files ork To Begin Date November 6 2014 and attach them At 12 00 AM 6 7 8 to your locate 9 10 11 112 13 14 15 requests m See page A5 for more information lt GO BACK CANCEL NEXT STEP gt ATTACHMENTS If your ticket goes to the call center for review the reflects the time the gt L FYI ticket is actually released from the call center Tickets sent to review after 5pm are subject to be reviewed the next business day SUBMIT i Submitting Your Locate Request Once you are satisfied with the information on the locate request and you have selected a start date time click N
9. best results we recommend that this document be printed in COLOR ws ONE CALL CONCEPTS N When safety is on the line CONTENTS INTRODUCTION TABLE OF CONTENTS LIVE CHAT READY GET SET GO ITIC USER INFORMATION EXCAVATOR INFORMATION STEP 1 Onsite Contact Information STEP 2 Excavation Information PROFILES STEP 3 Location Information STEP 4 Start Date Information TICKET TYPE WORK TO BEGIN DATE SUBMITTING YOUR LOCATE REQUEST UTILITY NOTIFICATION LIST DUPLICATE A DIG UPDATE TICKET VIEW A LOCATE REQUEST TICKET SEARCH APPROVED ABBREVIATION LIST DISTANCES AND MEASUREMENTS MEET TIME TICKETS PRE SURVEY DESIGN UPLOAD FILE FEATURE ONE CALL CONCEPTS When safety is on the line LIVE CHAT INTERNET TICKET PROCESSING T INTRODUCING ITIC LIVE HELP Keep getting an Incomplete Ticket notice Need help setting up multiple accounts Having difficulties describing your work area ITIC Live Help is here for you ITIC Live Help is an interactive chat program created to assist ITIC users in real time ITIC Live Help has many benefits Here are a few Speed amp Accessibility Access ITIC Live Help from the same ITIC page used to file the locate request so you get help the moment you most need it Our ITIC experts will assist you immediately while you continue working on your locate request Many users prefer ITIC Live Help to waiting for a return call or emall Reduced Repetition ITIC Live Help
10. now be used when preparing a locate request The fields on the locate request form will auto fill with the information you entered for that specific profile when you choose it from the drop down list Main Menu Help ChatLive 2 TIC Montana 811 mum gt Stepi g Contact Information Click on the Chat Alt Contact JAKE CHAMBERS Phone No 555 555 5544 Live icon at the top of any page to gt Step2 4 Excavation Information Type of Work INSTALL FENCE while you are processing Work Being Done For JOHN FARSON your locate requests a lt GO BACK CANCEL NEXT STEP gt X es H Edit amp Delete To edit or delete an existing profile select EDIT JOB PROFILE from the Profiles drop down e Create Job Profile Edit Job Profile NEW FENCE Work Profile Information Profile Name Contact Information Alt Contact Phone No E d it Excavation Information Add or change any information as needed Hemember All fields are optional Work Being Done For Location Information Submit county Click SUBMIT to save changes additions nieis Location of Work Delete Click DELETE to delete the selected profile Loo DELETE CANCEL SUBMIT gt ed SUBMIT A Location Information County Choose the county in which all of the work will take place Complete a separate ticket if the work extends into another county gt Steps 4 Location Information House
11. will not be sent to the utilities You will receive a notification of the your voided ticket s via email or voice message If you do not receive a copy of the completed locate request it is your responsibility to re submit the request No excavation should take place until you receive a copy of the completed locate request and ALL utilities have responded POST SUBMITTING A LOCATE REQUEST yic DUPLICATE A DIG Use the Duplicate A Dig function to create a copy of an existing ticket This can be very useful for jobs which involve several sub contractors each company can create their own ticket based on the original locate request Help Logout GITic Montana 811 Use the Buttons Below to Navigate Through The ITIC Application Duplicate a Dig Duplicate a Dig Click Duplicate a Dig at the ITIC Main Menu screen pg 05 Enter the ticket number you wish to duplicate in the Ticket Number field Click Yes to open the ticket Click No to return to the main menu You will need to complete the alternate contact type of work and the who is the work being done for field The information in Step 3 Location Information will be carried over from the original ticket You will need to complete steps 4 Mapping and 5 Start Date amp Time normally Use Update Ticket to make changes to an existing ticket or to renew markings on an existing ticket Click the Update
12. 3 BOZEMNO1 CITY OF BOZEMAN WTR SWR D 406 582 2280 NORTHWESTERN ENERGY 406 497 2211 QLN QWEST LOCAL NETWRK 303 992 0211 QWESTO6 QWEST COMMUNICATIONS 303 707 8570 of Districts 5 Any other utilities or notification centers not listed you will need to contact separately lt GO BACK CANCEL NEXT STEP gt At this point clicking Next Step will submit your request directly to the utilities shown on the Utility Notification List If you choose Cancel the ticket will NOT be submitted and you will be returned to the ITIC Main Menu Clicking Go Back will return you to the location information page of the request ATTENTION nn The call center will send you a confirmation copy of your completed locate request Please note that it is your responsibility to verify that ALL information is accurate upon the receipt of a completed request There is a link located on confirmation email Click this link and view the map one more time to ensure the entire excavation area is included within the polygon drawn REMEMBER Tickets submitted to review after Spm will be reviewed the next business day If you find any errors call 1 600 424 5555 to correct the ticket If a ticket you have submitted for review lacks required information or contains errors we will attempt to contact you through the information you have provided on the ticket If we are unable to reach you by close of business your ticket will be voided and
13. FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET FEET Click on the Chat Live icon at the top of any page to while you are processing your locate requests NZ X HELP PAGES i MEET TIME TICKETS gt Steps 4 Location Information County House Street Name Location of Work Coord Type Lat North Township Ex 27S Remarks GALLATIN City Place BOZEMAN Closest Cross Street N GRAND AVE W VILLARD ST MEET AT ABOVE INTERSECTION FOR WORK TO TAKE PLACE WITHIN A 100FT RADIUS OF ABOVE INTERSECTION Lon East Sec Qtr Ex 27 NE 26 NW CALLER REQUESTS A MEETING ON 04 16 2013 AT 09 00 AM Range Ex 3E A Meet Time ticket is used to request an appointment with locators at the job site Meet Time requests should only be used when the work area is too complex to explain through normal methods Meet times may be requested for anytime between the standard 2 Business Day Notice up to a 10 day notice Meet times may only be requested 8am 5pm Monday Friday excluding holidays To create a Meet Time request follow the normal procedure for a routine ticket 2 Full Business Day Notice with three exceptions The Location of Work field must include a specific place to meet and a general description of the full extent of the work area e g meet at the above intersection for work to take place within a 200ft radius of above intersection meet at the above address for w
14. House Address Enter the number of the address where the work will take place Lot building PO box or rural route numbers are not addresses and should not be used If there is no physical address leave this field blank City Place Enter the name of the city or place where the work is taking place If work is taking place outside of city limits enter the name of the nearest city to where the work is taking place Be sure to choose the city physically closest to the worksite This will not necessarily be the same city as the mailing address NOTE If you are referencing multiple addresses to describe your dig site only enter one address in the House field and reference the rest of the addresses in the Location Of Work field gt Steps d Location Information County GALLATIN Y House 201 Street Name S GRAND AVE City Place BOZEMAN Closest Cross Street W OLIVE ST MARK ENTIRE ROAD RIGHT OF WAY OF S GRAND AVE FOR WIDTH OF ADDRESSES 201 209 215 AND 219 S GRAND AVE Location of Work Click on the Chat Live icon at the top of any page to while you are processing your locate requests 2 SUBMIT A LOCATE REQUEST STEP 3 Location Information Continued AC Street Name Closest Cross Street Enter the street name associated with the Enter the name of the intersecting street closest to where address If there is no address enter the the work will take place The clos
15. ONSTRUCTION Location of Work If you are requesting UTILITY MAPS FIELD MARKS M MAPS AND FIELD Enter Listing of utilities is Enter marking Enter marking instructions requested for enter scope instructions normally normally For the Location of In the Remarks Field requests maps Please design locate requests locate requests field marks and send maps to your contact field marks Maps sent to your contact information information gt Steps 4 Location Information House 2300 Closest Cross Street Street Name 8TH AVE BELL ST LISTING OF UTILITIES IS REQUESTED FOR THE ENTIRE PROPERTY OF ABOVE ADDRESS Location of Work Lat North Lon East Township Ex 27S Range S Q Remarks PRE SURVEY DESIGN REQUIRES MAPS PLEASE FAX MAPS TO 555 555 5566 CT Ticket Type select Pre Survey from the Step 4 Start Date Information Ticket Type drop down menu Ticket Type y 2 FULL BUSINESS DAYS MEET TIME PRE SURVEY FTTP VERIZON at C21 Cools LAM Work description of work area Enter Pre Survey Design Enter This pre survey Enter This pre survey design Work To Begin Date HELP PAGES INTERNET TICKET PROCESSING UPLOAD FILE S You can attach one or more files image text shape etc to your locate request by clicking on the Attachments button Start Date Information Ticket Type 2 FULL BUSINESS DAYS lt November 2014 December 2014 gt S
16. PE haw 7 Hr Hat s dE k Lethbridge Helaon Cr anit B Est ET S mm i LL rs U Watano Lakes E JA Es National Park i Lau diras of Canada i Ka repel E Wisin Miriot ve D Sirane o Sem Oeo S CIEL Theodore SPOR ane und X cw Lk 25 rei la we ie ly me id s OS areal Fa Roosevelt National Ni we TL me y Nu Park Da n e MEET aaa F a Fir E is Moscow ro a Montana oe I PINE 2 e Helena j Dickinsor LJ s m d Le wiston e a E f 4 J k P d i i f Sie cWinlin Wola Butte i A p v EE k Billing E Hieman ma aeo 29r A b E F F F d A 2 i k l E A i s Shendar LT l Ts X FRF 1 BV dot Da id La Rapid City MH k s NM Boise z em cnr fa s Zt s h A Idaho Fals Custer National Pirk Mamp hs F4 State Park S i up Pocatello yoming Wan data IDOL Gona 200 km a a WA uide bis sae TOO mi bw Terms of Ufe Report a map error District Codes z a far al Distncts or co xs epia of Distinct Codes Users can also search for tickets through the Utility Notification Center website at www callbeforeyoudig org Click on the NTMS link on the lower right side of the homepage ABBREVIATION LIST The following is a list of approved abbreviations These are the only abbreviations to be used when Also Known As AKA Approximately APPX or APPROX Avenue AVE Between BTWN Boulevard BLVD Building BLDG Busi
17. Ticket button at the ITIC Main Menu screen pg 05 Enter the ticket number in the Message Number field then click the Search button NOTE updating a ticket will cancel the original request if the Main Menu Help Chat Live ro iC Montana 811 start date time has not passed Enter the reason for the update in Update Ticket the Remarks field update per needs Message Number remarks update per expanded work area etc Verify all information on the ticket Once you have completed all necessary changes re map the entire area of excavation Click Next Step to advance to the Utility Notification Screen pg 21 To view a ticket click the View a Locate Request button on the Main Menu pg O5 Enter the ticket number for the ticket you wish to view in the Message Number field and click the Search button Main Menu Help Chat Live o JC Montana 811 View Ticket Message Number Clicking on Cancel will take you back to the ITIC Main Menu Search Cancel To search for an existing ticket without a ticket number simply click on the Ticket Search button found on the Main Menu pg 05 If you wish to search for your tickets enter your name or Caller ID number or both Entering fewer search fields will return more results Enter the county that is on the ticket and set the Start Date End Date to the time frame in which you processed the ticket
18. ample Mark entire front half of lot Mark 1 Oft radius of house Mark from front corners of house to rear lot line for width of lot Be sure to clearly describe the entire extent of the work area driving directions in this field Below are MARKING INSTRUCTIONS in the Marking instructions should be as complete and accurate as possible so the utilities know where any describe the entire area where the excavation will take place NOT what utilities need to be marked Work Taking Place at an Address Enter the address number in the address field and the street associated with it in the street name field Location Information Continued Location Information County House Street Name Location of Work Coord Type Lat North gt Steps 4 Location Information County House Street Name Location of Work Coord Type Lat North Township Ex 27S Remarks GALLATIN lt gt 319 N GRAND AVE MARK ENTIRE LOT he Range Ex 3E IMPORTANT Please provide driving directions from a known intersection any time the dig site does not have a numerical address or is not located at an intersection Driving directions must include approximate distance and specific direction N S E W NW NE SE or SW Example FROM MAIN ST GO N ON 1ST ST 10O00FT THEN LOCATE 20FT OUT ON W SIDE OF 1ST ST GOING N TO MONROE ST City Place Closest Cross Street Zone
19. e vacant lot From Jones Hd go N on Oak Ave 450ft At that point mark entire rd right of way of Oak Ave going further N 2oUft From Main St go N on Elm Ave approx SOOft to unnamed rd then go VV on unnamed rd approx 250ft to white flag on N side of unnamed rd Mark 10ft radius of white flag Note Hegardless of which method you use to describe your work area be sure to enter the name of the rd that work is actually taking place on in the Street Name field If work is taking place on an unnamed rd list unnamed rd in the street name field and enter the nearest road to intersect the dig street unnamed rd in the intersecting street field In the last example you would enter unnamed rd in the Street Name field and Elm Ave in the Closest Cross Street field SUBMIT Location Information Continued Large amp Multi Address Worksites If your worksite involves property on multiple addresses you must file a separate ticket for each work site In other words if you are installing 15 different sewer laterals at 15 adjacent addresses you must file 15 separate tickets Continuous Dig Some large excavation projects such as utility main line installation can be completed on a single ticket In order to fit onto one ticket the work area must be a continuous excavation must be confined to a single county and must not extend onto the property of multiple addresses Example Mark entire road right of way of Elm St fr
20. est intersecting street may name of the street in which the digging will not necessarily be a major intersection This information is take place on or along required if there is no address listed for the worksite Location Information House Closest Cross Street Street Name Location of Work Lat North Lon East Sec Qtr Ex 27 NE 26 NW Township Ex 27S Range Ex 3E Remarks Remarks ADDRESS TIP Use keyword searches Start typing in the Street name ex ch to generate PEMEMBER a list of street name options Select from the Do not list multiple drop down lists whenever possible but only if correct D ERE EE A This works for both street fields Bl single street field N If you would like P Street Name SH to list nearby X SHACKELFORD LANE major intersections SHADE TREE CIR reference them in the Location of Work SHADOW HTS Location of Work field SHADOW PL i SHADOW BUTTE TRL SUBMIT A LOCATE REQUEST ADDRESS LOCATION DESCRIPTION TIPS Unnamed Street Enter the appropriate description in the Street Name field if the street does not have a proper name i e unnamed county road hwy 71 west bound exit ramp alley RR tracks County Give driving directions to the site when doing so Format the driving directions by referring House to an intersection of 2 named roads in the Location of Work field Street Name For Instance In the Location of Work enter From El
21. ext Step At this point you will be presented with either the ITIC Map Tools Screen or a Submission Confirmation screen depending on whether the site location was found during an automatic search Ticket number 2169 has been submitted New Ticket View Ticket Finished If the ITIC Map Tools Screen is unable to find the exact match for the address street and city the ticket will automatically be sent to the call center to be mapped by an operator based on the information provided on the ticket REMEMBER If you click cancel you will lose all information previously entered for the locate request you are currently working on ITIC Map Tools Screen If the system finds the site location the following box Right will appear over the mapping application Read the directions entirely before continuing Once View Locate Polygon Help o The mapping application has found an exact match for the location you entered as the excavation address Please examine the map Centered in the mapping window is a red bordered red shaded excavation polygon that should completely enclose the excavation site If the excavation polygon completely covers your dig site press the 2 and your ticket will be released immediately for locating If the excavation polygon does not enclose the dig site press the review button g and your ticket will be queued for review at the call center If you would like to change informatio
22. he correct coordinate type from the drop down menu If you do not know which format your coordinates are In enter the coordinates back in the Location Description field Enter the Lat Lon coordinates in the Lat North and Lon East fields for each format type as follows C Decimal DD DDDDD Lat North 40 56000 Lon East 92 09722 Degrees minutes and decimal minutes DD MM MMMM Lat North 38 34 885833 Lon East 92 12 474000 e Degrees minutes and seconds DD MM SS SS Lat North 40 33 36 Lon East 92 42 35 Zone will auto fill for certain format types SUBMIT Location Information Continued Township Range and Section TRSQ These fields are used to enter Township Range and Section Quarter Information TRSG You will need to enter the information in the correct format for accurate results This information is not required Do not enter zero before any Township Range or Section Quarter number If on any locate the excavation site travels into a different township or range please put the first set of TRSQ information in the TRSQ fields then put the second set of TRSQ information in the Location of work field Be sure to clearly separate any additional S Q 3 NE NVV S Q 2 NE NW 11 SE SW S Q 1 5 3 4 5 6 4E Remarks These fields are used for any additional notes that may apply to your locate request Glick the Search button to view a list of com monly used remarks listed in the L
23. ilities may respond using this fax number listing the field definition Ve requirement index Back Forward Close Activate pop ups by clicking on the field titles The ITIC system will not allow you to enter special characters such as Raa a Olney SUBMIT A LOCATE REQUEST NTIC ITIC USER INFORMATION Phone Number and Ext User Name These fields will auto fill with the Enter YOUR first and last name as information associated with your login the ITIC user entering the information Click the Main Menu icon at the top of the page then click the Edit Account button to update Main Menu A your main phone number Main Menu 4 Help Chat Live Q7 c Montana 811 ITIC USER INFORMATION Phone No 555 555 5555 Ext Contact EDDIE DEAN Best Time EXCAVATOR INFORMATION Company TOREN BROTHERS CONSTRUCTION Address 19 Street ODD LANE City TULL State MT Zip 98765 Email Address briancasey occinc com Fax No 555 555 5566 EXCAVATOR INFORMATION This section will auto fill with your company information To update your company information click the Main Menu icon at the top of the page then click the Edit Account button to make changes IMPORTANT Do not use the BACK or FORWARD buttons of your web browser hls FY Internet Explorer Firefox Safari etc Any information already entered will be K DELETED Please use the buttons at the bottom of the form
24. is in a simple text format which can easily be shared between several ITIC experts here s no need to explain a problem to several representatives if more than one ITIC expert assists you they can quickly familiarize themself with your situation by reviewing the conversation Easy Documentation With ITIC Live Help you can easily copy paste and save the session for later reference ITIC Live Help can even email a transcript of the conversation to you Education amp Training The more you correspond with our ITIC experts the better you will become at filing locate requests online As your ITIC skills grow so will the number of your tickets that are released directly from review ITIC Live Help is available Monday through Friday from 8am 5pm If Live Help is not available you may leave a message and an ITIC expert will respond as soon as possible ONE CALL CONCEPTS When safety is on the line d y ITIC LIVE HELP Live Help Powered By Crafty Synta ONE CALL CONCEPTS ONE CALL CONCEPTS p Welcome to ITIC Live Help Please Enter your name below in order to begin Name John Doe Question Can you tell me how to set up multiple ITIC accounts for my company SEND LOGGING IN TO INTERNET TICKET PROCESSING Click the Montana button found at the top of the Utility Notification Center es ERR homepage www callbeforeyoudig org
25. m Ave go N on Main St approx 400ft to unnamed road go w on unnamed rd approx 350ft to vacant lot on Coord Type n side of rd Location Informatio Location of Work Lat North Multiple Names for Street If the street has more than one name enter only one of the names in the appropriate street field List any additional names also known as or AKA in the Location of Work field Remarks For Instance In the Location of Work enter Main St Us Hwy 14 This We information should be entered m desires P w as Main St aka Us Hwy 14 en entering the in ormation in the street le S you can abbreviate the street modifiers and directional information For example enter N Main St instead of NEED North Main Street Township Ex 275 HELP The following is a list of suggested abbreviations for Click on the Chat street name modifiers Live icon at the top of any page to Avenue AVE Parkway PKWY chat with an ITIC Boulevard BLVD Place PL operator while you Circle CIR Route RT are processing Court CT Street ST your locate Drive DR Terrace TER requests q Highway HWY Trail TR d E Hours K Interstate I I 70 Mon Fri 8a 5p Location of Work Enter marking instructions and any a few things to remember when formatting your instructions All locate requests require Location of Work field excavation will be taking place Marking instructions must For ex
26. n approve button on the ticket before continuing press the cancel button the box is closed it can be viewed again by clicking Display Help in the top right corner of the map NE CALL CONCEPTS BOZEMAN 319 N GRAND AVE W VILLARD ST SUBMIT A LOCATE REQUEST 20 INTERNET TICKET PROCESSING Hemember it is very important that the entire excavation area be included within the red box 1 Submitting Your Locate Request Continued 219 City Place BOZEMAN Street Address 319 N GRAND AVE Submit Previous Intersection W VILLARD ST Page Marking Instructions mee eu EHI SF e Review Display Ticket Help Menma H SRD AVE a n z m La Terms nf Use Change Shape Change Size You may use the Change Shape and Change Size buttons to alter the shape and or size of the Red Polygon until it completely encompasses your work area If the red box is in the correct location and you are able to cover the entire dig area click the Submit Ticket button and you will be presented with the Utility Notification screen Next Page Click the Review Ticket button if the box cannot be altered to contain the entire dig site This will submit the ticket for review at the call center SUBMIT 2 Utility Notification List UNDERGROUND FACILITY OPERATORS LIST OPTIMUM 406 539 424
27. ness BUS Cable Television CATV Circle CIR Construction CONSTR Court CT Drive DR Electric ELEC Excavate Excavator EXCAV Expressway EXPY Foot FT Highway HWY Inches IN Information INFO Intersection INTER Interstate I 70 Lane LN Mile MI processing a ticket Please spell out the complete word when time and space are available Parkway PKWY Pedestal PED Place PL Property PROP Railroad RR Right of Way R W Road RD Street ST Subdivision SUBDIV Telephone TEL Terrace TER Traffic Way TFWY Underground UG Click on the Chat Live icon at the top of any page to while you are processing your locate requests gt L X and MEASUREMENTS 1 10 2 10 3 10 4 10 5 10 6 10 7 10 8 10 9 10 1 16 1 8 1 4 1 3 3 8 1 2 2 3 3 4 OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE OF A MILE MILE 0 10 0 20 0 30 0 40 0 50 0 60 0 70 0 80 0 90 110 220 0 25 0 33 660 0 5 0 66 0 75 1760 MILE MILE MILE MILE MILE MILE MILE MILE MILE YARDS YARDS MILE MILE YARDS MILE MILE MILE YARDS 028 1056 1584 2112 2640 3168 3696 4224 4752 330 660 1320 1760 1980 2640 3920 3960 0280 FEET FEET FEET FEET FEET FEET FEET
28. ocation of Work field E information from the marking instructions For example T 2795 R 2E T 265 R 1W T 75 R 38W T 345 R 20E Township Ex 275 25N Range Remarks DO NOT MARK ON ANY PAVED OR PERMANENT SURFACES AREA WILL BE MARKED IN WHITE BEST INFORMATION AVAILABLE BEWARE OF DOG KNOCK ON DOOR FOR ACCESS CALL CENTER NOTE NEC EMERGENCY FOR CALLERS COMPANY CALLER GAVE LATITUDE AND LONGITUDE CALLER GAVE THOMAS GUIDE PAGE CALLER GAVE TOWNSHIP RANGE SECTION INFO CALLER GAVE TRSQ FAX A LOCATE ENTERED THROUGH ITIC Cancel Select IMPORTANT Do not list marking instructions in the Remarks field All marking instructions must be SUBMIT il START DATE INFORMATION Ticket Type There are four types of tickets available through ITIC They are gt Step 4 Start Date Information 2 Full Business Days This ticket Ticket Type y 2FULL BUSINESS DAYS type is for routine tickets Your Ez MON ticket will automatically default to Work To Begin Date S ES ON saciid type unless otherwise ac 127 Meet Time This ticket type is used to request an appointment with locators It is only intended for excavation jobs that are too complex or difficult to describe through ITIC See page A3 for instructions on filing a Meet Time locate request Pre Survey his ticket is used to request utility information when no excavation is planned in the Immediate future Pre survey locate requests
29. om Murphy Ave going S for 2 mile to Smith St then mark entire rd right of way of Smith St going W for SOOft to Westgate Lane then mark entire rd right of way of Westgate Lane going N for 1 mile E E E E Route Work Non continuous route type work can be included on a single ticket if the work is on either side of the street and if the sites are not more than 750ft apart If the work area skips from street to street it is not a route type ticket and must be split into multiple tickets Common examples of route type work include installing poles planting trees installing signs etc Example Mark a 10ft radius of the 1st 2nd 4th eth and 7th power poles located s of Bear Creek Road and n of Anne Lane on the w side of 2 7th St There are 8 poles at this location The poles to be replaced are marked with orange flagging Total length of work site approx 1600ft IMPORTANT There is no such thing as a Blanket Ticket If you are a subcontractor and you are excavating protect yourself and your company by filing a locate request A general contractor s ticket does not apply to anyone except the general contractor Similarly a property owner s ticket does not protect a professional excavator from liability You can easily reproduce another contractor s ticket by using the Duplicate A Dig button at the main menu screen See Page 22 for more details Driving directions must include approximate distance and D direction N S E
30. ork to take place in rear of property etc In the remarks field enter Caller requests a meeting on your requested meet date amp time The Ticket Type must be changed to Meet Time This can be adjusted using the Ticket Type drop down menu found in Step 4 See page 18 Match the start date and time to the requested meet time Meet complete the marks after the instructions have been given in the meeting NO EN times are only available 8am 5pm Mon Fri excluding holidays NOTE Locators have TEL Start Date Information 2 full business days to Ticket Type MEET TIME lt Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Work To Begin Date April 16 2013 14 15 16 17 18 19 20 21 22 23 24 25 April 2013 May 2013 gt 10 11 12 13 lt GO BACK CANCEL NEXT STEP gt HELP PAGES INTERNET TICKET PROCESSING T PRE SURVEY DESIGN A Pre Survey Design ticket is used to request utility information when there Is no excavation planned in the immediate future The utilities may provide either field markings at the job site maps or diagrams of the facilities To create a Pre Survey Design request follow the normal procedure for a routine ticket 2 Full Business Day Notice with the following exceptions Type of Work JE Excavation Information Enter Pre Survey Design of type of work Type of Work PRE SURVEY TO DESIGN NEW BUILDING CONSTRUCTION Work Being Done For GREAT WHEEL C
31. st or need additional information about locates you may contact the at any time Email e Questions Chat Live Now Password Forget your Password By logging in agree to the Terms and Conditions IKeIcil io REGISTER NOW gt FYI You can read the full text by clicking the Terms and Conditions link SUBMIT A LOCATE REQUEST B INTERNET TICKET PROCESSING The ITIC Main Menu appears upon login GET SET ane In this section you will learn to prepare Qy c Montana 811 locate requests Use the Buttons Below to Navigate Through The ITIC Application l g Edit Account Submit a Locate Request Update Ticket GO Click Submit a Locate Request Duplicate a Dig Submit a Locate Request NEED Main Menu Help Chat Live 4 HELP iic Montana 811 Click on the Chat Live icon at the top of any page to chat with an ITIC operator while you are processing your locate requests Sd Company TOREN BROTHERS CONSTRUCTION E Address 19 Street ODD LANE Hours a Mon Fri 8a 5p City TULL State MT Zi ITIC USER INFORMATION Phone No 555 555 5555 Ext Contact EDDIE DEAN Best Time EXCAVATOR INFORMATION p 98765 Email Address briancasey occinc com Fax No 555 555 5566 Untitled Help on Contact Fax Phone Each field has a pop up help box Fax number for the excavator if available Ut
32. u Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Work To Begin Date November 6 2014 at 12 00 AM 6 7 8 9 10 11 12 13 14 15 16 17 18 lt GO BACK CANCEL NEXT STEP gt ATTACHMENTS This will bring up a menu that will i Select Files To Upload x allow you to choose files directly E Su Mo Tu Novembe from your current computer by Choose File no file selected clicking the Choose Files button 12 Description P FUDDOE nO COCOS ODIO replace the need for complete and accurate marking instructions and there is no guarantee that the member facilities will be able to access the files prior to locating continue back You can also enter a brief description of the attachment in the Description field Member utilities can then access the file s via a URL link in the ticket information gt Step 4 4 Start Date Information Select Files To Upload x Ticket Type 2 FULLE December 2014 gt Work To Begin Date Novembe Description Worksite the supporting documents do not replace the need for complete and accurate marking instructions and At 1214 there is no guarantee that the member facilities will be able to access continue back the files prior to locating cacio g 7 te Que Y oi le 1208304 2M E Nu Xe ul EE
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