GFI FAXmaker 14 for Exchange/Lotus/SMTP
Contents
1. JAE Eme Gero TS ONE 7 ter Screenshot 10 Brooktrout configuration tool window 13 Check that the settings match your setup If you did not make any configuration changes i e you have left all settings as default click Apply and close the Brooktrout Configuration tool If you need configuration assistance you can refer to the help included in the configuration tool NOTE 1 If the drivers do not work immediately when you start the GFI FAXmaker Fax Server or some lines refuse to send or receive please reboot the computer NOTE 2 If an analog board refuses to dial out make sure that the Tone Dialing option is enabled for the line in the GFI FAXmaker Configuration gt Lines Devices node NOTE 3 If using multiple Brooktrout boards in one chassis make sure that they are of the same type Having different Brooktrout boards in one chassis is not a supported setup Also make sure that the rotary switch on the Brooktrout boards are setup in as sequential numbers starting from 2 l e Module 1 rotary switch set to 2 Module 2 rotary switch set to 3 etc GFI FAXmaker 14 for Exchange Lotus SMTP Installing fax devices e 9 If using a Brooktrout TR114 or Trufax analog card 1 Switch off the computer where you want to install the Brooktrout Fax card Plug in the card following the instructions supplied with this hardware 2 Restart computer Ignore any Add New Hardware wizard dialogs by pressing Cancel2. 3 Navigate to lt GFI installation folder gt brooktrout 4 Double click the executable file brooktrout_tr114 exe f Setup GFI FAXmaker Brooktrout TR114 Drivers JO Welcome to the GFI FAXmaker Brooktrout TR114 Drivers Setup Wizard This will install GFI FAXmaker Brooktrout TA114 Drivers v4 3 on your computer kis recommended that you close all other applications before Continuing Click Nest to continue or Cancel to exit Setup Screenshot 11 Brooktrout driver setup Welcome dialog 5 The Brooktrout driver setup will start by displaying the welcome dialog Click Next to proceed with installation 10 e Installing fax devices GFI FAXmaker 14 for Exchange Lotus SMTP FAXmaker Brooktrout Fax Driver Setup E4 Welcome to the GFI FAXmaker Brooktrout IR114 Driver Setup Wizard Please read the following instructions carefully This wizard will guide vou through the installation process of your Brooktrout fax card and the FAXmaker Brooktrout fax driver Make sure your card is one of the following Brooktrout models Supported cards TRI14 UP1L TA1144uP2L TA1144 uP4L TAI1144 P8 TA1144P 8 71 TR114 P16 TANIC P247 FCI T1 Network Interface Card WIF TR114 uP2C TR114 uP4C TR114 uP20 TR114 uP4D TR114 uP 28 TR114 uP4B Trufas 100 uPCI Trufas 200 uPCI To continue click Hert Cancel Screenshot 12 The second wizard welcome screen 6 In the End User License Agreement dialog select t
3. 12 e Installing fax devices GFI FAXmaker 14 for Exchange Lotus SMTP NOTE If an error occurs or no channels are detected click Back to retry and launch again the detection process If the problem persists refer to the Troubleshooting Brooktrout Cards section 10 On completing the card detection process click Next and Finish to finalize the Brooktrout driver installation Troubleshooting Brooktrout cards To troubleshoot any hardware installation issues download the Brooktrout diagnostics software from Dialogic Technology and ensure the card is installed properly If the card is not recognized or not running contact Dialogic Technology technical support BM TR114 TruFax Fax Diagnostic Test for Windows 1 0 x Action Logging Help r Dial Send Reset Hang up 1 Stop amp Start Driver 2 Teleph Settings 3 Initialize Channels Current Cuts at Curent All I Port History Port Board Type Status Phone number Port Status Phone number O TruFax Waiting for Call Bei 15 Not Available 1 TruFax Waiting for Call f Not Available A 2 Not Available i Not Available ee 3 Not Available lo e Not Available ss 4 Not Available 19 Not Available EI 5 Not Available 20 Not Available IN 6 Not Available Not Available ee 7 Not Available lO Not Available ss 8 Not Available Ba 23 Not Available azz 9 Not Available lO fB Not Available e 10 Not Available l 25 Not Available EEE 11 Not Available
4. of modem support as Microsoft can If you require DTMF routing and plan to use modems not recommended then you must use the GFI modem drivers In general GFI recommends trying both drivers with your modem and choosing the driver that works best NOTE 1 The Microsoft Fax modem drivers have wider modem Support and 2D faxing which can give faster fax transmission to some fax machines You can have a maximum of 2 fax lines using Windows 2000 fax drivers and a maximum of 4 fax lines using Windows 2003 fax drivers Windows XP only supports 1 fax line NOTE 2 For reliability ensure that you implement a high quality modem solution Installing modems using the GFI modem drivers Installing a modem using GFI drivers implies just plugging in the modem No further modem configuration is required since all configuration is done from within the GFI FAXmaker configuration 22 e Installing fax devices GFI FAXmaker 14 for Exchange Lotus SMTP The GFI modem drivers do not use the Windows modem drivers and communicate with the com ports directly It is therefore recommended to disable the Windows detected modems drivers in device manager to prevent other applications using the modem Installing modems using the windows fax drivers If plan to use the windows fax modem drivers you are required to install Microsoft Fax prior to configuring GFI FAXmaker otherwise GFI FAXmaker will not detect them To install Windows Components Wizard Window
5. of reliability and reduced administration For the most up to date list of supported fax devices refer to http kbase gfi com showarticle asp id KBID001220 Installing an Eicon Diva Server ISDN Adapter The Eicon Diva Server Adapter should be installed into the server as per the installation instructions provided with the card The list of currently supported EICON cards is available online at http kbase gfi com showarticle asp id KBID001220UTH The latest drivers installation guides and support for the Eicon product range is available from the Eicon website at http Awww eicon com NOTE Current Eicon adapters are Universal PCI 3 3 5 volts however always check the technical details of the adapter to make sure the adapter is suitable for the server hardware GFI FAXmaker uses CAPI Common ISDN Application Programming Interface www capi org to interface with supported EICON amp AVM ISDN cards CAPI support is provided by installing the Eicon Diva Server software and drivers GFI FAXmaker 14 for Exchange Lotus SMTP Installing fax devices e 3 on Diva Server Configuration Wizard Incoming Call Policy Select the incoming call policy for each selected service Incoming calls may be signaled to services and applications For each of the listed and activated services below you can specify whether and how incoming calls should be processed For some of these services incoming calls may be restricted to analog or digital call
6. one of the generic environments such as H 323 Gateway or SIP GFI FAXmaker 14 for Exchange Lotus SMTP Installing fax devices e 21 Controller Wizard Ei Add new controller Provide the address of the H 323 gateway Provide the IP address of the H 323 Gateway in the network If there is more than Type of controller one H 323 Gateway present in the network be sure to provide the IP address of the H 323 Gateway that you want to use Network interface VoIP environment H 323 Gateway IP Address 192 168 2 2 Description and channels Confirmation Screenshot 31 Define VoIP gateway properties 5 Depending on the VolP gateway selected define the properties of the VoIP gateway Typically this consists of the IP address of the VoIP gateway and any authentication settings required by your VoIP gateway Click Next to continue setup 6 Key in a meaningful description of the newly created controller and decide how many channels should be available for GFI FAXmaker 7 Click Next and Finish to finalize settings Installing fax modems or multi port fax boards If you are planning to use a fax modem for faxing you can choose to use either the GFI fax modem drivers or the fax modem drivers included in Windows 2000 2003 It mainly depends on the modem that you are using and which driver will work best For some modems the Windows 2000 2003 modem drivers might work better since GFI cannot offer you such a wide range
7. 14 for Exchange Lotus SMTP Installing fax devices e 13 1 Click on Start gt FAXmaker 14 gt FAXmaker Configuration Wizard 2 In the Welcome page click Next to continue The wizard will stop the GFI FAXmaker Fax Server Service and the GFI FAXmaker Message Transfer Agent Service Click Next to continue once the services are both stopped FAXmaker Configuration Wizard Choose Your Fax Hardware Which type of fax hardware do you have installed on your computer Choose the fax hardware type Brooktrout 5A140 Software Fax over IP ISDN CAPI interface cards Choose this option if you have one or more ISDN CAPI 2 0 interface cards installed in pour computer Fax modems Choose this option if you want to detect all the fax modems attached to pour computer To continue click Next Back Cancel Help Screenshot 17 Selecting the Brooktrout SR140 driver 3 Click on Brooktrout by Dialogic and select Brooktrout SR140 Software Fax over IP Click Next to continue FAXmaker Configuration Wizard Ki 2 J Do you wish to run the FAXmaker Brooktrout TR1034 Boston SR140 driver setup now Screenshot 18 Click Yes to launch the FAXmaker Brooktrout driver setup 4 The wizard will ask you whether you want to run the FAXmaker Brooktrout TR1034 Boston SR140 driver setup Click YES to start the driver setup wizard NOTE The Brooktrout TR1034 Boston SR140 driver setup contains drivers that are made by Dia
8. E SYSTEMS This section information explains how to install XCAPI on your GFI FAXmaker server XCAPI needs to be purchased and downloaded directly from TE SYSTEMS More information can be found on the TE SYSTEMS website http www te systems de The XCAPI software should be installed into the server as per the installation instructions provided with the card Installation instructions are provided once XCAPI is downloaded Controller Ho controller Currently there is no controller configured Screenshot 29 XCAPI configuration 1 Open the XCAPI Configuration and click on Click here to add a controller link under the Controller section 2 From the Controller Wizard select Add Voice over IP controller VoIP and click Next Controller Wizard ES Add new controller Select the network interface Since each terminal and gateway requires a physical connection to the voice over ip Type of controller network your system needs a network interface controller nic with a link to this Naiwork itaca network Please select a certain nic from the list below VoIP environment Device SC Pee eee Screenshot 30 Add a new controller 3 Select the appropriate Network Interface Card on which GFI FAXmaker can to communicate with your VoIP Gateway 4 Select your appropriate VoIP gateway which will be used to send and receive faxes If the list included in XCAPI does not contain your PBX you should select a compatible or
9. FI FAXmaker Brooktrout TR1034 Drivers gt Brooktrout License Manager Brooktrout License Manager jor x License Utilities Help Activate license Install license version Issued Expires Node Screenshot 22 Brooktrout License Manager NOTE If you do not have a Brooktrout SR140 license yet from the License menu select Activate License to contact Dialogic Technology 11 From the License menu click Install License 16 e Installing fax devices GFI FAXmaker 14 for Exchange Lotus SMTP Specify License File E Ei Look in 6 Bin do E re E My Recent Documents Desktop Gi My Documents by Computer ky Network File name licensekey lic Places Files of type License File lic Cancel Ee Screenshot 23 Selecting the license file 12 From the Specify License File dialog box select the lic file provided by Dialogic Technology and click Open 13 The Brooktrout License Manager will display the details of the license key you provided To close the Brooktrout License Manager click Exit from the License menu NOTE To use the Brooktrout SR140 FolP software you must have both a license from Dialogic Technology activated as outlined in steps 10 to 13 above as well as a GFI FAXmaker license key that is enabled for Brooktrout SR140 usage from GFI To obtain an SR140 usage license from GFI please contact GFI sales at sales gfi com 14 To deter
10. GFI FAXmaker 14 for Exchange Lotus SMTP Fax device installation manual By GFI Software Ltd http www gfi com E mail info gfi com Information in this document is subject to change without notice Companies names and data used in examples herein are fictitious unless otherwise noted No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of GFI Software Lid GFI FAXmaker is copyright of GFI SOFTWARE LTD 1995 2009 GFI Software All rights reserved GFI FAXmaker is a registered trademark and GFI Software Ltd and the GFI logo are trademarks of GFI Software Ltd in the Europe the United States and other countries Version 14 0 Last updated 1 March 2010 Document Version FAX DI EN 1 00 003 Contents Installing fax devices 3 Which fax devices to use with GFI FAXmaker 3 Installing an Eicon Diva Server ISDN Adapter cece eeeeeeeeeeeeeeaaeeeeeeeeeeeeaaas 3 installing Brooktrout FAX Board riiui o e a a a 5 Brooktrout TR1034 or Trufax ISDN CardS 5 If using a Brooktrout TR114 or Trufax analog cardi 10 Troubleshooting Brooktrout CardS 13 Installing the Brooktrout SR140 FOIP ii 13 Installing a Brooktrout SR140 card i 13 InstalingXCAPluci ibid 21 Installing fax modems or multi port fax b
11. ME of free disk space is required Back Cancel Screenshot 20 Selecting location of TR1034 drivers 7 At this stage you can specify the location where you want to install the TR1034 drivers By default the installation path is set to the same path where GFI FAXmaker is installed We recommend that you install to this default location but if you want to change the default GFI FAXmaker 14 for Exchange Lotus SMTP Installing fax devices e 15 installation path click Browse and specify the required path To continue with the installation click Next 8 In the Ready to Install page click Install Setup GFI FAXmaker Brooktrout TR1034 Drivers Pn ES Completing the GFI FAXmaker Brooktrout TR1034 Drivers Setup Wizard Setup has finished installing GFI FAXmaker Brooktrout TR1034 Drivers on your computer The application may be launched by selecting the installed icons Click Finish to exit Setup bame Z View the README file mm I Aun F amp Xmaker Configuration GUI Screenshot 21 Finalize driver installation 9 In the Finish page clear the Run Brooktrout configuration tool check box and then click Finish to close the GFI FAXmaker Brooktrout TR1034 Drivers wizard and complete the installation 10 You now need to activate the Brooktrout SR140 by licensing it This can be done through the Brooktrout License Manager To start the Brooktrout License Manager from the Start menu click on All Programs gt G
12. Standard Architecture Choose this option if your Brooktrout card has an S interface I Interrupt line E M DMA channel 1 x Notes 1 Trufas 100 200 5 4 boards do not use a OMA channel 2 154 Brooktrout cards can be used with these drivers but are not supported Cancel Screenshot 14 Define if your Fax card interface is PCI or ISA 8 On Windows 2000 computers you are asked to specify if the installed fax card is ISA or PCI If you have an ISA board select the ISA Industry Standard Architecture option and ensure that the Interrupt line and DMA channel values are set correctly Click Next to proceed with the installation 9 Once the drivers are installed GFI FAXmaker is ready to detect your Brooktrout card and its relative communication channels Click Start to start the detection process FAXmaker Brooktrout Fax Driver Setup Detecting and Installing Brooktrout Drivers This wizard will how proceed to detect and install the Brooktrout system drivers Finished installing please press the Next button to finalise settings Detecting channel 1 Detected and installed Detecting channel z Detected and installed Detecting channel 3 Could not attach line Misc error Invalid port faxinit probably not run corectly Detecting channel 4 Could not attach line Mise error Invalid port faxinit probably not run corectly Screenshot 15 Detecting Brooktrout card and channels
13. ae Not Available DE 12 Not Available l O fB Not Available Eee 13 Not Available O 28 Not Available ess 14 Not Available lU fB Not Available Ee Bfax driver service could not be stopped at this time Check for an already running Brooktrout program Bfax service is already running Will attempt to stop it first for up to 15s Bfax driver service could not be stopped at this time Check for an already running Brooktrout program 2 channels initialized Modified btcall cfg file Screenshot 16 Brooktrout diagnostics software NOTE Dialogic Technology technical support might inquire about the SDK API version that the GFI FAXmaker TR 114 drivers use This is BFV 4 3 SDK API Installing the Brooktrout SR140 FolP The list of currently supported Brooktrout cards is available from http kbase gfi com showarticle asp id KBID001227 Installation guides product documentation and support are available from the Dialogic Technology website at http www dialogic com default htm NOTE The current Brooktrout boards are Universal PCI 3 3 5 volts however always check the technical details of the adapter to make sure it is suitable for the server hardware Old TR114 Boards can only be installed in 5v slots Installing a Brooktrout SR140 card The Brooktrout SR140 is a software only Fax over IP FolP solution from Dialogic Technology To install the Brooktrout SR140 follow these steps GFI FAXmaker
14. clicking Browse and specify the required path else continue with the installation by clicking Next 6 e Installing fax devices GFI FAXmaker 14 for Exchange Lotus SMTP Setup GFI FAXmaker Brooktrout TR1034 Drivers Completing the GFI FAXmaker Brooktrout TR1034 Drivers Setup Wizard Setup has finished installing GFI FAXmaker Brooktrout TR1034 Drivers on your computer The application may be launched by selecting the installed icons Click Finish to exit Setup ai T7 View the README file mm W Aun FAXmaker Configuration GUI Screenshot 5 Finalize driver installation 7 Click Install to install drivers and click Finish to finalize driver installation NOTE If the installation has detected existing Brooktrout drivers on the computer you are asked to reboot your computer This is required just in case the mentioned drivers where being used i e were locked and could not be replaced with the newly installed drivers Found New Hardware Wizard Please choose your search and installation options a f Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Search removable media floppy CO ROM lw Include this location in the search CAProgram Files GFIMFA make ErooktoutATR1034 Don t search will choose the driver to install Choose thi
15. dem e g ISOM interface cards or Brooktrout cards you will have to set them up using the Fax Server Configuration program Click Configure lines to set up your fax devices Configure lines To continue click Next Cancel Help Screenshot 28 Configure lines from the FAXmaker Configuration Wizard 17 Now that you have installed the GFI FAXmaker Brooktrout TR1034 Drivers specified your license file and configured the Brooktrout SR140 from the Brooktrout Configuration Tool you need to configure the GFI FAXmaker lines that will be associated with the Brooktrout SR140 FolP To do so from the FAXmaker Configuration Wizard click Configure lines For more information GFI FAXmaker 14 for Exchange Lotus SMTP Installing fax devices e 19 on how to configure GFI FAXmaker lines refer to the Setting up fax lines for the Brooktrout SR140 in the Configuring Fax lines chapter 18 Continue the FAXmaker Configuration Wizard to start the GFI FAXmaker Fax Server Service and the GFI FAXmaker Message Transfer Agent Service On the Finish page click Finish to close and complete the FAXmaker Configuration Wizard NOTE If the drivers do not work immediately when you start the GFI FAXmaker Fax Server or some lines refuse to send or receive please reboot the machine 20 e Installing fax devices GFI FAXmaker 14 for Exchange Lotus SMTP Installing XCAPI XCAPI is a software only Fax over IP FolP solution from T
16. e Brooktrout configuration tool from the Start menu click on All Programs gt GFI FAXmaker Brooktrout TR1034 Drivers gt Brooktrout Configuration Tool 18 e Installing fax devices GFI FAXmaker 14 for Exchange Lotus SMTP Brooktrout Configuration Tool Advanced Mode Fifa Fa File view Options Help Ge a Home Back Next Save Apply Brooktrout Boston Host Service Running General Information Parameters Driver Parameters All boards BTCall Parameters All boards Call Control Parameters mabe License Help Licensing Information IP Call Control Modules SE Product SR140 H 323 Version 1 0 Status License s are activated and installed Number of Channels lso Feature Information Hame Humber of Licenses voice Channels 0 Fax Channels Port s v34 Enabled Channel s Advanced Speech Enabled Channel s Advanced Fax Enabled Channel s Screenshot 27 Brooktrout configuration tool 16 From the Brooktrout Configuration Tool check that the settings match your setup If you need configuration assistance you can refer to the help included in the configuration tool Click on the Apply icon in the toolbar and then close the Brooktrout Configuration Tool FAXmaker Configuration Wizard Other Fax Hardware Tou can set up fax hardware other than fax modems IF you have fax devices other than fax mo
17. for your region please visit http www gfi com company contact htm NOTE Before you contact our Technical Support team please have your Customer ID available Your Customer ID is the online account number that is assigned to you when you first register your license keys in our Customer Area at http customers gfi com We will answer your query within 24 hours or less depending on your time zone GFI FAXmaker 14 for Exchange Lotus SMTP Troubleshooting e 25 Build notifications We strongly suggest that you subscribe to our build notifications list This way you will be immediately notified about new product builds To subscribe to our build notifications visit http www gfi com pages productmailing htm 26 e Troubleshooting GFI FAXmaker 14 for Exchange Lotus SMTP Index B Brooktrout diagnostics 13 Brooktrout SR140 13 Brooktrout TR1034 5 Brooktrout TR114 10 E Eicon 3 FE fax modems 22 FoIP 13 multi port fax boards 22 T Troubleshooting 25 Trufax analog 10 Trufax ISDN 5 W windows fax drivers See See X XCAPI 21 GFI FAXmaker 14 for Exchange Lotus SMTP Indexe 27
18. he accept the agreement option and click Next This will launch the welcome screen of the second wizard which will guide you through the rest of the installation process Click Next to continue installing the TR114 driver Fe Setup GFI FAXmaker Brooktrout TR114 Drivers Select Destination Location Where should GFI FAXmaker Brooktrout TA114 Drivers be installed aa Setup will install GFI FAXmaker Brooktrout TR114 Drivers into the following folder To continue click Next IF you would like to select a different folder click Browse C Program Files GFIMFAXmakern BrookkouH TR Browse At least 1 7 MB of free disk space is required Back Cancel Screenshot 13 Define the TR114 driver s installation path 7 Set to the path where GFI FAXmaker is installed If require changing the default installation path clicking Browse and provide the required path else continue with the installation by clicking Next GFI FAXmaker 14 for Exchange Lotus SMTP Installing fax devices e 11 FAXmaker Brooktrout Fax Driver Setup Hardware setup Which type of interface does your Brooktrout card have Choose the type of interface for your Brooktrout card For S cards make sure you have the correct RG and OMA settings No settings are needed for PCI cards C uPCI PCI Peripheral Component Interconnect Choose this option if your Brooktrout card has a uPCI or PCI interface f SA Industry
19. ize this fax modem and you will be able to configure fax lines that use the Microsoft fax drivers GFI FAXmaker 14 for Exchange Lotus SMTP Installing fax devices e 23 Troubleshooting Introduction The troubleshooting chapter explains how you should go about resolving any software issues that you might encounter The main sources of information available to users are e The manual most issues can be solved by reading this manual e GFI Knowledge Base articles e Web forum e Contacting GFI Technical Support Knowledge Base GFI maintains a Knowledge Base which includes answers to the most common problems If you have a problem please consult the Knowledge Base first The Knowledge Base always has the most up to date listing of technical support questions and patches To access the Knowledge Base visit http kbase gfi com Web Forum User to user technical support is available via the web forum The forum can be found at http forums gfi com Request technical support If you have referred to this manual and our Knowledge Base articles and you still cannot solve issues with the software contact the GFI Technical Support team by filling in an online support request form or by phone e Online Fill out the support request form on Nttp support gfi com supportrequestform asp Follow the instructions on this page closely to submit your support request e Phone To obtain the correct technical support phone number
20. logic Technology however Dialogic Technology relies on vendors to distribute them 5 Setup will start by checking if there is any Brooktrout software already installed on the machine Should it be the case uninstall any existing Brooktrout software using the Add remove programs from the Control Panel After all Brooktrout software has been uninstalled restart the Brooktrout setup again 14 e Installing fax devices GFI FAXmaker 14 for Exchange Lotus SMTP Setup GFI FAXmaker Brooktrout TR1034 Drivers Welcome to the GFI FAXmaker Brooktrout TR1034 Drivers Setup Wizard This will install GFI FA amp maker Brooktrout TR1034 Drivers v6 1 2 on your computer kis recommended that you close all other applications before continuing Click Hest to continue or Cancel to exit Setup can Screenshot 19 Setup welcome page 6 In the setup wizard Welcome page click Next to continue In the End User License Agreement page click accept the agreement and then click Next to continue the installation Setup GFI FAXmaker Brooktrout TR1034 Drivers Select Destination Location Where should GFI F amp amp maker Brooktrout TR1034 Drivers be installed Setup will install GFI F amp maker Brooktrout TR1034 Drivers into the following folder To continue click Nest If you would like to select a different folder click Browse IL Program Files GFIMF amp 4Xmaken Brooktroyt TR1034 Browse At least 26 6
21. mine whether you have a valid SR140 usage license both from Dialogic Technology and GFI from the Start menu click on All Programs gt GFI FAXmaker Brooktrout TR1034 Drivers b FAXmaker Brooktrout Configuration GUI Brooktrout SR140 is licensed and installed but you do not have an SR140 usage licenze To obtain an 5R140 usage license please contact GFI sales at salestogfi com Screenshot 24 Brooktrout SR140 licensed from Dialogic Technology but not from GFI E Brooktrout SA140 is not licensed andor not installed IF you wish to obtain an 5A140 package license please contact GFI sales at salestfaghi com Screenshot 25 No Dialogic Technology license is available for the Brooktrout SR140 GFI FAXmaker 14 for Exchange Lotus SMTP Installing fax devices e 17 FAXmaker Brooktrout Driver GUI Ea on F amp maker Brooktrout diver version and Brooktrout 5A1 40 icenzing Information FA maker Brooktrout diver version 12 0 0 Build 49 3 F maker Brooktrout diver setup versioni 5 10 2006 1122 Brooktrout AFI versione 5 3 0 Build 7 Brooktrout SDE versioni 5 1 0 Build 7 Brooktrout driver versioni 5 3 0 Euild 3 ij Brooktrout SAT 40 ts licensed and installed and you have an 5A140 usage license Cancel Help Screenshot 26 SR140 licensing status Dialogic Technology and GFI license activated 15 You now need to configure the Brooktrout SR140 settings from the Brooktrout Configuration Tool To start th
22. n Tool Brooktrout Configuration Tool Preferences E4 2T Cal Conlie Ala C Program Files GFINFAXma 3 Call Control Configuration File C Prear am FilesSGFINFima intere Ne Loh in C Program FilestGFI FAXma Log File Location C Program Files GFISFAXmaker B Screenshot 8 Configuration tool preferences dialog 11 Click Next and confirm the file paths Click OK to proceed with setup 8 e Installing fax devices GFI FAXmaker 14 for Exchange Lotus SMTP The IP enabled board is detected in the system Would you like to configure the Brooktrout SIP stack to run on this board Screenshot 9 Configure Brooktrout SIP stack 12 If you have an IP enabled fax card you will be asked to configure the Brooktrout SIP stack i e FOIP Fax over IP Click Yes to proceed to the main configuration tool dialogs Brooktrout Configuration Tool Advanced Mode Iof x Fie View Options Help Ga HEA Home Back Nest Save Apply Help El Brooktrout Global Settings Clock Settings Ethemet IP Port Driver Parameters All boards BTCall Parameters All boards Call Control Type Call Control P Telephony Connections Call Control API SIP Auto Connect ionnection nfannationi PCM Companding Jee Reda Resticton JAE Emergency Womnber JAE Emergency Wumnbern 1 JAE Emergency Numberz JAIE Emergente Numbene JAE Emergency Wun JAE Emergency unm JAE Emergency Hum
23. oardS renee 22 Installing modems using the GFI modem drivers i 22 Installing modems using the windows fax drivers 23 Troubleshooting 25 INITOAUGHO Ns A A 25 Knowledge Base iaia aa iaia 25 Wep FOr uei a a E e A 25 REQUEST ECNNIGAl SUPPOH asssociati 25 BUIQDOUNCIHONS assegnare a a alla ala 26 Index 27 GFI FAXmaker 14 for Exchange Lotus SMTP Contents e i Installing fax devices Which fax devices to use with GFI FAXmaker GFI FAXmaker can use many fax devices including modems GFI however highly recommends investing in a professional fax server device such as a Brooktrout TR 114 TR 1034 or Trufax fax board an EICON DIVA PRO SERVER ISDN fax card or an AVM B1 ISDN fax card These devices are far superior to a modem or multi port modem in terms of reliability and transmission speed Modems can be unreliable requiring regular resets and are frequently not compatible with all fax machines this often results in failed faxes The chipset used is an important factor however since modem manufacturers constantly change chipsets it is difficult to recommend a particular model or brand In terms of cost a Brooktrout Trufax EICON or AVM card is relatively inexpensive only marginally more expensive than using 2 modems Depending on what card you choose you also get more fax features for example inbound routing or faster 33 6 faxing The slight increase in cost is easily justified in terms
24. s Components fou can add or remove components of Windows To add of remove a component click the checkbox A shaded box means that only part of the component will be installed To see what s included in a component click Details Components O Application Server O Ba Certificate Services 14M C E mail Services 1 1 ME 22 0 MB 1 GA Indexing Service lai Description Allows fax to be sent and recelved Total disk space required 25 6 MB Space available on disk 119976 ME Details Back Cancel Help Screenshot 32 Installing Fax Services 1 Install the fax modem s according to the manufacturers instructions Update with the latest modem drivers from the manufacturer website do not rely on the automatically detected driver of Microsoft Windows If the modem supports fax then windows should install the Microsoft fax service 2 Go to Control Panel gt Add Remove Programs gt Add Remove Windows components and ensure that Microsoft Fax services are enabled 3 Go to Control Panel gt Administrative Tools gt Services applet and ensure that the Microsoft Fax service Fax is started and set to automatic 4 Go to Control Panel gt Printers and Faxes and ensure that the Microsoft Fax printer driver is installed 5 Send a test fax to the Microsoft Fax printer driver to ensure it Is working 6 Once you run the GFI FAXmaker set up the installation wizard will recogn
25. s only Remote Access Service RAS Accept all calls E Diva Server API 7 CAFI Accept all calls TARP Service provider for audio steaming Do not accept calls Modem Based on virtual COM pork Do not accept calls Screenshot 1 Diva Server Configuration Wizard Configuring CAPI to answer all calls Installing the Eicon Diva Server software on the server will launch the Diva Server Configuration Wizard First choose the ISDN switch type that is used by your country and then configure CAPI to Accept all incoming calls Diva Server for Windows 2000 XP Line Check Line Check Line Check performs a quick check of your Diva software Installation and verifies that your ISDN connection to your ISON switch works properly Select the adapter you want to test 1 226 1 0009 Eicon Diva Server aF Screenshot 2 Diva Server Line Check Test the ISDN service using this utility from the start menu After running the Eicon Diva Server Configuration wizard you should restart the server Then run a line check using the Diva Server Line Check utility included with the Diva Server software If the line check passes you can continue with installation of FAXmaker An 4 e Installing fax devices GFI FAXmaker 14 for Exchange Lotus SMTP unsuccessful line check will return an error code which can be referenced on the Eicon technical support website for the cause and a list of possible solutions NOTE You can use
26. s option to select the device driver from a list Windows does not guarantee that the diver you choose will be the best match for your hardware Back Next gt Cancel Screenshot 6 Add New Hardware wizard Search and install options dialog 8 Go to Control Panel gt Add New Hardware Select Include this location in the search and provide the path where you have installed GFI FAXmaker 14 for Exchange Lotus SMTP Installing fax devices e 7 the Brooktrout TR1034 drivers If you have opted to install the drivers in the default path you should find these drivers in the same path where GFI FAXmaker is installed else you should specify the same location that you have used in step 6 of this installation Security Alert Driver Installation x AN The driver software you are installing For TR Stream Board has not been properly signed with 4uthenticode TM technology Therefore Windows cannot tell if the software has been moditied since tt was published The publisher s identity cannot be verted because of a problem The third party INF does not contam digital signature information Do vou shill want to install this driver software Screenshot 7 Confirm installation of unsigned drivers 9 Confirm the installation of uncertified drivers Click Yes to proceed and install the new hardware 10 Go to Start gt All Programs gt GFI FAXmaker Brooktrout TR1034 Drivers gt Brooktrout Configuratio
27. t the computer Ignore any Add New Hardware wizard dialog by pressing Cancel 3 Navigate to lt GFI installation folder gt brooktrout 4 Double click the executable file brooktrout_tr1034 exe GFI FAXmaker 14 for Exchange Lotus SMTP Installing fax devices e 5 Setup GFI FAXmaker Brooktrout TR1034 Drivers Welcome to the GFI FAXmaker Brooktrout TR1034 Drivers Setup Wizard This will install GFI FA amp maker Brooktrout TR1034 Drivers v6 1 2 on your computer kis recommended that you close all other applications before continuing Click Hest to continue or Cancel to exit Setup can Screenshot 3 Setup welcome dialog 5 In the Welcome dialog click Next In the End User License Agreement dialog select the accept the agreement option and click Next to continue Installation Setup GFI FAXmaker Brooktrout TR1034 Drivers Select Destination Location Where should GFI FA amp maker Brooktrout TR1034 Drivers be installed Cal Setup will install GF FAXmaker Brooktrout TR1034 Drivers into the following folder To continue click Nest If you would like to select a different folder click Browse IL Program Files GFIMF amp 4 makern Brooktrout TR1034 Browse At least 20 6 ME of free disk space is required Back Cancel Screenshot 4 Selecting location of TR1034 drivers 6 Set to the path where GFI FAXmaker is installed If require changing the default installation path
28. the Eicon Diva Server Configuration Manager utility to setup advanced configurations such as sharing the Eicon Adapter between FAXmaker and Routing and Remote Access for dial up access For further information on this consult the Eicon documentation Installing a Brooktrout Fax Board The list of currently supported Brooktrout cards is available from http kbase gfi com showarticle asp id KBID001227 Installation guides product documentation and support are available from the Dialogic Technology website at http www dialogic com default htm NOTE 1 The current Brooktrout boards are Universal PCI 3 3 5 volts however always check the technical details of the adapter to make sure it is suitable for the server hardware Old TR114 Boards can only be installed in 5v slots NOTE 2 You must always install GFI FAXmaker software before installing Brooktrout or Trufax drivers For more information refer to the Installing GFI FAXmaker chapter in the user manual NOTE 3 Ensure that the correct Brooktrout card driver is installed For more information on Brooktrout drivers refer to http kbase gfi com showarticle asp id KBID001228 Brooktrout TR1034 or Trufax ISDN cards The Brooktrout TR1034 cards are the latest fax cards from Dialogic Technology To install the card 1 Switch off the computer where you want to install the Brooktrout Fax card Plug in the card following the instructions supplied with the hardware 2 Restar
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