User`s Guide for SafeLink PH III
Contents
1. Safedlace Ey 5 Safe and UltiMax Service Unit information This feature provides important safe and UltiMax Service Unit information Safe model System No Safe Battery voltage UltiMax software version and Room number UltiMax SafePlace ii Bo x Safe Audit Tools 1 Inthe Main menu select Tools Info Safedlace Safe Information Ertreme Factory S N 000 000 000 User S N 000 000 000 Hardware Firmware 1 20g Inside board Factory S N Empty gt User SfN 000 000 000 Hardware 0 1 Firmware 1 00e Under Detailed Safe Info the items safe model room number serial number HW and FW versions are listed 07 UltiMax Yersion 1 10 System no BB0007 Model Extreme Room No Battery Voltage 6 7 Detailed Safe Info Language Help Upgrade Safe Some details about UltiMax Service Unit and safe are displayed For more information tap requested button Under Help you will find quick manual reference Safedlace Es EEE 6 Uploading New Firmware to Safe All Safes have the possibility to upgrade FW on the electronic boards in the safe This operation can be useful if new features are implemented in newer versions of firmware or if despite of extensive testing any bug fix is needed If this is needed please get in touch with your local Safeplace contact for further instructions 7 System Setup and Maintenance For security reasons the UltiMax Service Unit mus2. 14 1 15 Appendix D Extreme Mounting Shelf Mounting EC 53 Safedlace SSS SS Minimum required mounting 3 space 1 8 Shelf Mounting EL Center line 170 170 254 2 Minimum required mounting space Shelf Mounting ED 54 Safedlace iE Center line Minimum required mounting space 55 Safe dlace MEZZE 16 Appendix E Tiara Il Mounting Minimun required mounting space BOTTOM OF SAFE Minimun required mounting space 56 Safedlace RE How to secure safe if placed in a Drawer NOTE The wire end on the outside the safe need to be fastened as it is impossible to loosen 1 Fasten the wire to the furniture or wall It is the loop end to be fastened on the outside 2 Slide the wire end with the metal eye through the hole in the back bottom of the safe 3 Use the fastening bolt and nut to fasten it from the inside of the safe 4 Fasten the safe to the drawer by using 4 screws for the appropriate material of the drawer Fasten the safe by using min 5 mm 1 5 inch wood or sheet metal screws 57 Safeplace Head office Safeplace info safeplacena com www safeplacena com
3. Strange dim signs in Weak batteries Change batteries Go to Control Panel and choose System gt Memory Move slider to split memory between storage and program approx equally Memory Mowe slider to the left for more i memory to run programs Move it to settings of the the right for more storage space UltiMax Service Only Unused RAM black portion of Unit does not the slider bar can be adjusted meet i i i i requirements of orage rogram UltiMax St P 20352KE total 20284KE total ren noi esse S40KB inuse 9232KB in use Start bus esse BY system Prop 13 08 A E Click OK to apply settings change 46 Safedlace SSS Ss 10 1 System Set up Warning Settings in System Setup are not to be changed without consulting your local Safeplace Distributor Incorrect settings might lead to UltiMax Service Unit malfunction You must be logged in with a Main User password to access System Setup ra Safedlace 06 05 12 UltiMax Override Ee Safe Audit SafePlace Ports Files Directories COM port coma M Infrared Printer port Get port OK Cancel 3 UnderPorts there are settings for Safe and Printer communication These settings will normally be adapted automatically and should not be changed without consulting your local Safeplace Distributor Unit Info Safe Config Timeout 110 Backup Set Unit Restore Clock El Log file ES DEBU
4. 2 Upload the new configuration to each safe can only be done by a main user or a standard user requires connection to Safe Description of Safe Configuration options Options under Safe Configuration are divided into Software and Hardware options Software options can be changed in all safes in UltiMax software under tools safe config section while hardware options requires extra hardware componenis in the Safe 35 Safedlace Beeper on off Extreme Code Lock The door can lock without shut door No Door switch needed Locking Method All Models Display Display code on off All Models Choose between 4 6 digit guest Extreme code If five different incorrect guest codes are entered the safe can Incorr Guest Code either go into a 30 min sleep mode All Models or delete the guest code and go into service mode un a Silly guest codes allowed not allowed Allow silly codes Silly codes are guest codes with All Models equal or rising numbers for example 0000 1234 etc The guest code can be reset instantly after 10 minutes or never All Models when the safe is opened Inside light can be lit for 10 seconds to 120 sec when the safe IS opened It is also possible to turn light off The safe must have light mounted Note Battery operated safes will only lit light for 10 sec regardless setting time longer Inside light Extreme 36 Sc o hae a Anti Tamper Hotel Name
5. All UltiMax Service Unit activities will be stored in the UltiMax Service Unit with the following information Log On Log Off Time User Name Operations performed during Log On Configuration All safes have a configuration set up which can be controlled by the UltiMax Service Unit Sometimes this configuration can be incorrectly set causing the safe to malfunction The UltiMax Service Unit provides possibility to display print and save safe configuration for troubleshooting 4 6 Audit Display Safe Event and Safe Configuration For events from the safe memory you must connect to the safe as described UItiMax x SIN BB0007 n Safeplace Safeplace Password UltiMax SafePlace it Be x Safe Audit Tools sa Le Exit 1 Enter your 4 digit password PQ Select Audit 19 Safedlace Safe dlace Safe Events Safeslace Audit 80 Events in Safe Event Log 50 Last Events 100 Last Events 200 Last Events Initialize Config All Events M Include Safe Configuration Cancel Select no of events you want to download The total of Safe Events stored in the log is displayed If Safe configuration download is needed check the Include Safe Configuration checkbox Self Audit 3 Select Download test 159999 Extreme 000 000 000 1 00e f 1 31 Hormal Hot active Ho Code Lock Ho Tes 4 Sleep Mode Tes O sec Active 10 min 15 04 13 13 59
6. 7 2 Set Lockout User 30 7 3 User Levels 30 7 4 User administration 31 7 5 Safe Configuration 35 8 INSTALLATION CONFIGURATION 38 8 1 Programming the safes 41 9 BACKUP 43 10 TROUBLESHOOTING 45 Safedlace pi 10 1 System Set up 47 11 SAFE STRUCTURE AND COMPONENTS 48 11 1 Extreme 48 11 2 Solid Wide amp Solid 48 11 3 Tiara Il 48 11 4 Door Cover Components 49 11 5 Maintenance amp Repair 49 12 APPENDIX A SOLID MOUNTING 50 13 APPENDIX B SOLID WIDE MOUNTING 51 14 APPENDIX C SOLID FLOOR MOUNTING 52 15 APPENDIX D EXTREME MOUNTING 53 16 APPENDIX E TIARA Il MOUNTING 56 Safedlace ou Check this first A SparKey is required for communication between the safe and the UltiMax Service Unit Refer to section 4 for more information Using the UltiMax Service Unit requires some knowledge to its basic components Refer to section 1 2 for more information The UltiMax Service Unit and Printer batteries must be sufficiently charged Refer to section 1 3 for more information UltiMax Service Unit software must be installed Refer to section Error Reference source not found for more information A valid License Code is required to install the UltiMax Service Unit SW Refer to section 2 10r more information A valid Password is required to log on to the UltiMax Service Unit SW Refer to section 3 1 for more information Make sure the UltiMax Service Unit clock is correctly set Refer to section 7 1 for mor
7. Supervisor Hewer PgDn Back Last Service Open Last Tamper Last Mech Open Last Clear Memory Operation hours Lockings Serv Openings Readout time 07 05 12 08 17 Logged in user 07 05 12 08 17 Logged in user 07 05 12 08 15 Logged in user 07 05 12 08 15 Logged in user 07 05 12 08 15 Logged in user 07 05 12 08 14 PgUp 5 The event log is now displayed on the UltiMax Service Unit 6 Tap PgDn and PgUp to look at the events 7 For printing and saving events to file see chapter 4 5 Tap Back to exit Event Log 20 02 05 12 14 18 SEFI Hewer Hewer Hewer Mo user name gt 160 14 F 07 05 12 08 18 Logon SafePlace Logon SafePlace Logon SafePlace Logon SafePlace Logon GafePlace Logon GSafePlace Logon Back Safe dlace P 4 7 Self Audit Display UltiMax Service Unit Event Note Only Hotel Manager should have an access to this feature UltiMax Et SIN BB0007 EE Safe lace Safe dlace Password pe 06 05 12 UltiMax SafePlace Safedlace Safeplace UltiMax Events Audit 174 UltiMax Events 50 Last Events 100 Last Events 200 Last Events Initialize Config All Events Cancel Self Audit 3 Select Self Audit Select number of events you want to display The total of UltiMax Service Unit Events stored in the log is displayed above the buttons DI Safedlace 4 8 The UltiMax Service Unit Printing Process Switch the printer on and
8. System No Safe Mode The safe will enter to service mode when back cover is removed Only override procedure will reset the safe This situation also requires entire check of the safe Extreme Check the audit trail to get a clear picture of what is the reason for the service massage please contact your local Safeplace partner distributor for more information Stored in ai You can store the Hotel s name in the UltiMax Service Unit It will show on printout of event logs UltiMax Service Unit A 6 digit code to identify the hotel The number will be displayed in the AII models safe s event log as System no The safe can be in different Modes Available modes are Transportation mode Factory settings only button clear is working and dot is shown on safe display Normal Safe can be used by any guest Standard setting All models Demo The safe can be closed and opened only with 8 s and are meant for demo purposes NOT TO BE USED ON SAFES INSTALLED IN HOTEL Code Activator Safe will be set to rental mode 37 Safedlace En Note Be careful when changing HW options Make sure the hardware is present and mounted correctly otherwise the safe may malfunction In addition to the physical mounting of the safes each safe must be programmed by the UltiMax Service Unit as well The programming consists of room number safe configuration and change Hotel Service Code For Override Opening eac
9. afterwards a new password will be UltiMax x UltiMax x SIN BB0007 Safedlace Password ee Retry Log On Continue When this menu appears select Retry Either option leads to this log in screen Log On or Continue if you want to Log on with your own selected Main work offline User password if this is the first time anyone use UltiMax Service Unit SW Or 13 Safedlace EE Log on with any password added in the previous installed UltiMax Service Unit 3 1 Password protection In addition to the Hotel Manager each person user having access to use the UltiMax Service Unit should have individual password This is in order to maintain the highest level of security and trace ability Refer to section 0 for more information about adding users 3 2 Set up the UltiMax Service Unit and safes Before taking the UltiMax Service Unit and safes into normal use it is important to set up the UltiMax Service Unit and safes properly This is to make sure that the operations using the UltiMax Service Unit and safes will run smoothly All operations regarding the UltiMax Service Unit Set up and installing initiation process can be found in chapter 7 NOTE Backup made in older UltiMax Service Unit version must be restored if you want to keep old settings and users see section 9 Chapter 4 3 will give instructions on how to use the UltiMax Service Unit as Override Device on the safes on daily basis Before the s
10. be stored on the location you select but we recommend storing the backup data on a Memory Card This will allow you to retrieve the data in case UltiMax Service Unit is lost or damaged Remove the protector from the card slot on top of the device and insert the Memory card Note Make sure the card is inserted correctly and avoid using excessive force as this can damage card and or conneciors Safedlace 06 05 12 UltiMax SafePlace fl Bo Xx Safe Audit Tools hi x Users 43 UltiMax x S N BB0007 Safedlace Start UltiMax Handle Unit SW and log on with your password Unit Safe Config Timeout fe Backup Set Unit Restore Clock Back Safedlace UltiMax X Restore Data Backup directory Select backup device Application Data My Documents NAND Flash Backup Quit Restore Start Cancel 6 Tap to select location for Backup preferably an external 8 Tap Start to complete the Storage Card Backup 7 Tap Backup SafeLink Communicator Make sure to store the Backup in a secure location If you need to reinstall the SW all settings and user information can be restored from the Backup 9 Tap OK and Exit program 44 10 Troubleshootinc Safedlace RE Symptom Cause Solution UltiMax Access denied Incorrect password Retry Log On Continue Communication error 9 Logon menu with password prompt does not appear when you try to
11. password will not work and User Name will be written in grey It is possible to activate a deleted user and make his her password valid again Safedlace Edit User Rights for T F eiete User OK Cancel 1 Selectthe deleted user you 2 Uncheck Delete User want to activate Tap Edit checkbox and tap OK Make a backup copy every time the User database is changed Refer to chapter 9 for more information 34 Safedlace A Print user list To keep good record of the employees allowed to use the UltiMax Service Unit there should be printed an updated list of users every time a user has been added deleted or edited The list will consist of User Name and Level Deleted users will be marked with an X Please refer to section 0 for more information regarding printer usage UltiMax UltiMax Safedlace Safe5lace User Administration User Administration SEFI M SEFI M User Print User Print Setup Users Setup Users 1 Select Users aa 2 Select Print Users After the printing is finished switch the printer off immediately 7 5 Safe Configuration Note Only Main user and Standard user can change the Safe Configuration set up in the UltiMax Service Unit This section is only to inform the end user about the possibilities Changing the safe configuration is done in two steps 1 Change the configuration set up in the UltiMax Service Unit can only be done by a main user connection to safe not required
12. 400 470 208 inch 512 1158 512 1158 512 1534 1812 83n6 Internal volume approx Titers 13 24 31 5 65 cuit 0 46 0 84 1 11 2 3 Weight kg 7 8 10 4 12 45 Ib 16 8 23 26 5 11 3 Tiara Il Tiara Il Measurements TARAN Outside H W D mm 136 400 350 Include Keyboard inch 53 1534 1334 Inside H W D mm 62 395 345 inch 2716 1596 139n6 Door opening H W mm 260 390 inch 104 15676 Internal volume approx liters 14 cu ft 0 49 Weight kg 12 lb 26 5 48 Safedlace RE 11 4 Door Cover Components Back cover Solid Tiara and Extreme NOTE Item 3 and 16 is only available on Extreme 1 eackcover n 2 coverrorsameRi 1 4 PLASTIC GEAR WHEEL 1 s tocaneso 1 Ts LOCKING BOLT CONNECTION ARMI 1 BUSHING FOR PLASTIC ARM 1 8 MOTOR COMPLETE 1 og O PCB INSIDE PH Il 1 lo Lae i S SCREW 3 5X9 5 DIN 7981 B ROHS FASTENING PLATE FOR MOTOR Description 1 PCB inside PH III 2 Locking Unit for Floor Safe 11 5 Maintenance amp Repair Safeplace safes require only battery replacement and some cleaning every once in a while to maintain operation Do not use any liquids which can contaminate electronics while cleaning Dry soft cloth and vacuum cleaner is recommended as cleaning equipment Although these safes are designed to make maintenance and repair as easy as possible the person performing the service needs some basic skil
13. G LOG Max size Kbytes 590 Installation log ACTIVE LOG 4 Under Files there are settings for log file names and path Please do not change without consulting your local Safeplace Distributor 5 Settings under Directories and Logging should always be kept on the standard settings so please do not change Ar Safedlace Ss 11 Safe structure and components All measurements will be provided by Safeplace service 11 1 Extreme Extreme Measurements Compact EC Laptop EL Deep ED Outside H W D mm 200 432 5 264 5 200 432 5 426 200 432 5 507 Include Keyboard inch 778 17 10716 778 17 1634 Te 17 19156 Inside H W D mm 196 428 168 196 428 330 196 428 411 INCH Zinc 16136 6726 Tune 1613n6 13 Tune 161316 16316 Door opening H W mm 148 320 148 320 148 320 inch 5izne 1258 Sian 1258 San 1258 Internal volume approx liters 14 1 27 7 34 5 cuit 0 5 0 98 1 22 Weight kg 11 6 15 1 17 4 Ib 23 8 33 3 38 4 11 2 Solid Wide amp Solid Solid Measurements Compact SC Laptop SL Wide SW Floor SF Outside H W D mm 194 357 275 194 357 437 194 462 422 536 355 461 Include Keyboard inch 755 14 101116 758 14 1712 7s 18316 1612 21u8 14 18316 Inside H W D mm 188 351 192 188 351 354 188 457 337 500 348 370 INCH 738 1313716 7916 738 13136 14 738 18 1314 19s 13116 149 16 Door opening H W mm 140 295 140 295 140
14. User rights level User password change Safe was code reset the room number stored in that safe s memory will show UltiMax Service Unit internal clock was changed Safe memory was cleared Safe configuration set up in UltiMax Service Unit was changed Someone tried to log on with an incorrect password Someone entered five incorrect passwords and set the UltiMax Service Unit in to sleep mode The Install room function was used on a safe the room number stored in that safe s memory will show UltiMax Service Unit installation config was changed Activities related to changes in the user database and settings done in the User Administration 95 Safedlace ki gt EE Deleted user name users cannot be deleted How can these logs be used Both these logs can provide evidence in case of False allegations of theft from guests Staff members misusing the service unit There are good examples of hotels cruise ships disclaiming responsibility for lost guest property because they could prove their innocence based upon event logs from their safes If you in addition have door locks with event log capabilities you could use the two systems together and make the evidence even better The safe s event log will also show how much the safes are being used by the guesis Keep in mind that this log depends on the room number in each safe so make sure you program the safes correctly during installation 26
15. User s Guide for UltiMax How to use UltiMax Service Unit with Safeplace Safes 3 edition April 2013 Part no 500 445 Safeolace Safe dlace EE The information found within this guide is subject to change without notice Safeplace holds no responsibility for any errors that may appear in this guide This guide is intended for UltiMax Service Unit ver 1 0 or newer Copyright 2013 by Safeplace Safedlace SSS Table of contents CHECK THIS FIRST 5 1 GETTING STARTED 6 1 1 UltiMax Service Unit and accessories 6 1 2 Basic components UltiMax Service Unit 7 1 3 Charging the batteries 7 1 4 The UltiMax 8 1 5 Description of terms 9 2 INSTALL ULTIMAX SERVICE UNIT SW FROM SD CARD 11 2 1 Service Terminal Installation 11 3 STARTING ULTIMAX SERVICE UNIT PROGRAM 13 3 1 Password protection 14 3 2 Setup the UltiMax Service Unit and safes 14 4 CONNECTING TO SAFE 15 4 1 Log on UltiMax Software 16 4 2 Automatic Update of Safe Date and Time 16 4 3 Override Opening 17 4 4 Override procedure with two users Double Security feature 18 4 5 Display and Print Events amp Configuration 19 4 6 Audit Display Safe Event and Safe Configuration 19 4 7 Self Audit Display UltiMax Service Unit Event 21 4 8 The UltiMax Service Unit Printing Process 22 4 9 Interpreting Event Activity Log 24 5 SAFE AND ULTIMAX SERVICE UNIT INFORMATION 27 6 UPLOADING NEW FIRMWARE TO SAFE 28 7 SYSTEM SETUP AND MAINTENANCE 28 7 1 Adjusting UltiMax Service Unit time 29
16. additional orders 10 Safedlace EE 2 Install UltiMax Service Unit SW from SD Card 2 1 Service Terminal Installation NOTE In most cases it should be possible to install the SW from SD card if for some reason you can t do it please contact your Safeplace headquarters or Safeplace distributor partner for getting instruction of how to do an installation by using the PC My Device NIE O Application Data z O My Documents Se NAND Flash Recycle Bin Network Program Files Se Storage Card Q Temp O Windows GE Control Panel po 09 52 Zz a my Device Lo 09 52 Zz a 1 Switch UltiMax Service Unit on Double tap on Storage Card 2 Insert SD Card in SD Slot 3 Double tap on My Device icon on the screen Storage Card File Edit View Go Edit View Go L Install UltiMax Type in License Code Cancel 9 new so cdo ma scan AR 5 Double tap on the file SD_ UltiMax 6 Key in your License Code and tap 1 xx_Setup Start siia Safedlace File Edit View Go Install UltiMax lel Type in License Code Already Installed OK Fa Safeplace UltiMax is already installed Re install System no BB0007 Start Hits coem 89 tig x sana 8 This means an older UltiMax Service Unit version is present It will be removed before the new one is installed 9 Tap OK to proceed File Edit View Go x File Edit View Go Ea Le 1 Pdes fo Le D gt TES Ed alf Hi
17. afes and UltiMax Service Unit can be taken into use some operations must be performed please see sections 7 14 Safedlace eee 4 Connecting to safe 1 Start by touching a steel part of the door to discharge any static electricity 2 Remove the Protection Cap on the service contact 3 Connect the SparKey carefully to the safe Make sure the logo is facing upwards Ir will be displayed on the safe NOTE If you tuoch any of the keys on the safe and Ser or is displayed disconnect and reconnect SparKey 4 Start the UltiMax Service Unit program point the IR port on the UltiMax Service Unit towards the IR interface and log on with your password Max distance between UltiMax Service Unit and IR interface is approx 40 cm Important When you disconnect the SparKey make sure the Protection Cap of the safe is refitted completely The UltiMax Service Unit is connected to the safe in Infrared IR interface Important Disconnect SparKey from the safe if not needed as safe batteries might drain 15 Safedlace 4 1 Log on UltiMax Software UltiMax x S N BB0007 Safe lace Password P Retry Log On Continue Start UltiMax Service Unit 3 click Connect to safe or select program Continue to work offline Enter your Password and tap OK 4 2 Automatic Update of Safe Date and Time While connecting the UltiMax to the safe automatic update of safe date is possible If the date an
18. c v b n m 7 ET L Tee A filename will be suggested one letter and date and time The letters used as default are e Safe Events s UltiMax Events c Configuration i Detailed safe information If you want to save with a different name tap the Keyboard Icon and use it to type in the requested name Tap the keyboard Icon to remove keyboard and confirm filename by tapping OK Files that are saved on UltiMax Service Unit will be located in the folder NAND Flash UltiMax C EventLog Files can be copied to SD card and opened from the SD card on a PC Safedlace SSS Ss 4 9 Interpreting Event Activity Log This section contains a description of each Event Activity logged by the safe UltiMax Service Unit Safe event lo Event Hotel Name Name of hotel customer Must be stored in UltiMax Service Unit refer to section 8 1 for more information System No Room No Safe Model Serial No ID Last Tamper Last Mech Open Last Clear Memory left the factory No of Locking No of Override Total number of Override openings since Clear Memory Openings Readout time Time for when the safe s event log was downloaded All events below are stored with time and date Normal locking of the safe by code Unlocked Normal unlocking of the safe by code shown in log safe in sleep mode or service mode to move the locking bolt latch to open position Changed Someone tried to Override op
19. cessories ee Safedlace i gt e 4 4 Override procedure with two users Double Security feature Double security feature It is possible for security reasons to condition safe override by 2 different users at the same time That means that one user is logged on to UltiMax software with his password and a second user will have to enter his her override code for opening the guest safe Both names of the users will appear in UltiMax self audit log The hotel Main user and standard user will have the ability to check uncheck this option in section Tools Tool Icon Option Safe dlace Safe dlace Safedlace 08 08 12 UltiMax Tools Tools SEFI M SEFI M SEFI M i Be EG Do Override Unit Unit Safe Audit Safe Config Timeout Safe Config Timeout Ke ae Oak Backup Set Unit Backup Set Unit nn Restore Clock Back Restore Clock Back Setup x Setup x Ports Files Options Ports Files Options COM port Ex Two user Safe Override coma Infrared Printer port Get port 18 Safedlace 4 5 Display and Print Events amp Configuration It is possible to display print and save reports of events stored in each safe s memory and of activities done by the UltiMax Service Unit This is for tracking purposes Operations stored in the safe memory will be Lock events Open event Incorrect guest Codes User Errors Override operations Tampering attempts
20. d time of the safe is different than the date and time of the SparKey the following screen will appear press Yes to update safe Safe clock 20 09 12 11 57 Unit Clock 20 09 12 10 16 Time incorrect Set Time in Safe Yes No 16 Safedlace Ss 4 3 Override Opening Override Opening of a safe is required if the guest has forgotten his her code safe is locked by accident left locked from the previous guest or safe is out of power To perform an Override Opening you need the UltiMax Service Unit IR SparKey interface and your personal 4 digit password Connect to the safe as described in chapter 4 Start UltiMax Service Unit program Refer to section 4 1 for more information UltiMax x SIN BB0007 Safe lace Retry Log On Continue 1 Start UltiMax Service Unit If this screen appears make program sure that SparKey is inserted 2 Enter your Password and properly into service contact tap OK and click Connect to safe or select Continue to work offline UltiMax x Safe dlace 06 05 12 UltiMax Override Opening successful SafePlace i Bo X Safe Audit Tools Select Override Safe If the override procedure fails to open the safe refer to chapter 10 1 and 11 for more information Tap OK when Override Opening is successful Tap Exit in the Main Menu to quit program Disconnect the SparKey and refit service contact cover Switch off the UltiMax Service Unit and store the unit and all ac
21. e UltiMax Service Unit button to start UltiMax Service Unit program UItiMax x S N BB0007 Safedlace Safe dlace Password pee Tools o Unit Safe Config Timeout eas Backup Set Unit Restore Clock 1 Enter your 4 digit password This is 2 Go to Tools set unit clock Change default on first log in to UltiMax Time buttons service Unit SW UltiMax Safeplace Io 28 01 00 Set PPC clock M Logout only Date 07 os 2012 Exit program Time i3 TX 23 st sf bal Back 3 Tap the incorrect value s and use In the Main Menu tap Exit to quit to change it When the time and program date is correct tap Set to approve Be aware of date format Tip By checking the Logout only dd mm yyyy checkbox the UltiMax Service Unit Press back to return to the Main will go back to the logon window and menu prompt for your password If you leave it unchecked the program needs to be restarted the next time you use it 99 Safedlace SSS 7 2 Set Lockout User Faliure to log in to the UltiMax for 5 consecutive times will lock the UltiMax for 30 min This is a default settings that can be changed under Tools Unit Lockout Safedlace User Time out 7 3 User Levels The user s with Hotel Manager status is responsible for administration of Users and Passwords It is very important to keep up a good system for User Administration and keep the list of Users up to date The Ult
22. e information If the guest has forgotten his her code the safe has been locked by accident the safe is out of power etc a Override Opening of the safe is required Refer to chapter 4 3 for more information If the safe cannot be Override Opened it must do a Code Reset procedure for open it Printing reports from the safe requires a printer and some preparations Refer to chapter 4 4 for more information Safedlace RE 1 Getting started 1 1 UltiMax Service Unit and accessories Please check that you have the following parts SparKey IR 6 The UltiMax Service Unit amp Stylus CD with SW drivers and manuals Cable for connecting UltiMax 9 Volt battery Service Unit to PC Back Up cable AC adapter for charging the UltiMax SD card with UltiMax Service Unit Service Unit SW 9 IR Printer with paper installed 10 Extra roll of paper 11 AC adapter for charging Safedlace Ee 1 2 Basic components UltiMax Service Unit 1 9 N a 1 On Off button 2 Power Indicator amber flash charging amber solid charged 3 Reset button 4 Charging Communications Port 5 Infrared Port Point towards IR interface or printer when communicating with safe printer 6 Memory card slot for Secure Digital SD card 7 Stylus pointer 1 3 Charging the batteries The PPC may have no power when you receive it Before it can be used the main battery must be charged Safedlace EE To charge the printer conn
23. ect the supplied AC adapter to the printer s AC jack 1 4 The UltiMax New handheld unit designed by Safeplace Basic unit description and operation such as battery charging and setting up device touch screen are covered by separate user manual provided with the UltiMax NOTE Before taking the UltiMax Service Unit in to normal use Battery must be charged for a minimum of five 5 hours First time charging of the battery must be done by using the external power not through USB From the computer Safedlace Ey 1 5 Description of terms User Code Also known as guest code This is a 4 or 6 digit code chosen by the user in order to lock and unlock the safe Service Device A Service Device is a tool that allows you to unlock a safe in case User has forgotten his her code Guest has checked out without unlocking the safe Kids have been playing and accidentally locking the safe Batteries in safe are dead Depending on type of service device you also have the possibility to e View and Print Event log Audit trail e Administrate users and passwords e Program safe s memory Override Opening Using the UltiMax Service Unit to unlock a safe Override Code This is a code that is programmed into the safe and Service Device s memory An Override Opening will be possible only if the System No in safe and UltiMax Service Unit is identical The System No will be set in the UltiMax Service Unit when keying in the License C
24. en the safe with an incorrect Code Override code Override Countdown Someone entered five incorrect Override codes setting the safe in sleep mode or service mode for 30 minutes Override procedure is required safe memory ee Description iii DA Safedlace es Someone logged off with a service unit User ID will be the same as the previous log on and time and time was entered or card fingerprint swept safe running the motor The locking bolt latch hit the frame during locking After 2 3 seconds it automatically retracted Configuration Changed Safe configuration was changed Cold Start The safe s microprocessor was restarted Happens when safe looses power and gets it back again Does not delete anything from the safe memory Auto Relock Auto relock feature activated Auto Relock Error Auto relock failed because of timeout for motor Clear Memory Someone cleared the safe s memory user ID shows in log UltiMax Service Unit Activity log Self Audit Activity Description User name logged in Someone logged in the ID will show in the log User name logged out Someone logged out the ID will show in the log Override Open A safe was Override and opened the room number stored in that safe s memory will show Code Reset open PPC clock changed Clear Memory Safe config Changed Illegal password Timeout Illegal password Inst Room Inst config Changed User Timeout change New User
25. fedlace Es EEE 8 1 Programming the safes In addition to the physical mounting each safe should be programmed using the UltiMax Service Unit The safe installation is to be carried out in close cooperation with your local Safeplace distributor Setting the Installation configuration Install Room No Programming of the room number into the safe during installation Change Serial Number Changes serial number in safe s PCB Only to be used in case safe PCB has been replaced The serial number stored in CPU must match the number found on the serial number label Change from Factory Changes System No in safe from Factory Code to the Settings System No stored in UltiMax Service Unit This is to be done for safes delivered with Factory System No and for safes where PCB board has been changed The programming consists of room number and safe configuration If there is a request for adapting old safes to the UltiMax Service Unit it is needed to program these safes to match the System No already programmed in the UltiMax Service Unit For set up of the UltiMax Service Unit for this operation you need to contact your local Safeplace distributor Make a backup copy every time the Installation configuration is changed Refer to chapter 9 for more information The process of programming the safe All users can program the safes Connect to the safe as described in chapter 4 Start UltiMax Service Unit SW and log on as descr
26. h safe must have the Hotel System No installed The Hotel System No consists of four digits numeric or six digits alohanumeric Ranging from 0 9 and A F The code is used when a Override opening is required When the safes leave the factory they have a preset Factory System No installed The safe installation is to be carried out in close cooperation with your local Safeplace distributor 8 Installation Configuration In addition to the physical mounting each safe should be programmed using the UltiMax Service Unit When receiving the safes safes are in Transportation Mode Pressing any key except Clear will not activate anything in the display Pressing Clear will display one dot for 3 sec in the display If no dot Is displayed the batteries are disconnected from the safes electronics If so remove the battery strip by pulling in arrows direction coming out from battery compartment inside the door When removed pressing Clear will display one dot 66 9 for 3 sec in the display To activate the safe the safe needs to be initialized This can be done by use of UltiMax Service Unit or SparKey on each safe The safe installation initialization is to be carried out in close cooperation with your local Safeplace distributor Prepare UltiMax Service Unit for Installation Initiation As Hotel Manager you should select appropriate action for installation of each safe To get the safe o
27. iMax Service Unit has 3 user levels for normal use see table below for more information Operation Userlevels Main Manager Standard Installer Override Open Yes Yes No Info UltiMax Service Unit and Safe ves O ne information Events Print or display safe and UltiMax Service Unit event logs Install room Reprogram safe according to settings in Installation config User admin System Setup Installation config all options 30 Safedlace SSS 7 4 User administration The local Safeplace distributor will give the person assigned to be in charge of the UltiMax Service Unit his her personal password This person is responsible for User Administration and UltiMax Service Unit set up Users can be deleted and or user rights edited as a part of the User Administration Add users Press the UltiMax Service Unit button to start UltiMax Service Unit program UltiMax fx S N BB0007 21 08 26 Safelace Safe lace UltiMax SafePlace Bo X hi UMM lt Safedlace User Administration 87 Safe dlace Safedlace Select User Rights SEFI INSTALLER SEFI STANDARD Retype user passwords Type user passwords Safedlace Safedlace Password 1 pe Retype Password 1 pe mere pes Retype Password 2 Cancel 7 Write down the password and store it securely Note Passwords can only be displayed once Tap OK to go back SEFI INSTALLER J SEFI STANDARD Make a backup c
28. ibed in chapter 4 1 A1 UItiMax E S N BB0007 Safedlace Password soko 1 5 Loc Enter 4 digit password UltiMax x Safeplace Mstali Room Room number a999 Safe SjN 080 1 11 111 A B C D 7 8 9 E 4 5 6 F 1 2 3 Cancel 0 Del OK Enter room number If serial number is 0 check safe s serial number label if accessible and enter the serial number found here Tap OK Safedlace UItiMax x Safedlace 21 08 26 06 05 12 UltiMax SafePlace 2 Select Install Room New Room Successfully Installed 6 Tap OKtoreturn to the main menu 7 Exit the program and disconnect the service IR interface k and open the safes with 8888 88 to test it then inspect the fastening appearance etc Go to the next safe and repeat this procedure Installation is complete when this procedure has been done to all safes in the property Tip During the installation a log showing the following information will be generated in separate columns Hotel Name Hotel ID Serial number of safe Room number Time amp date Safedlace Ci These columns will be comma separated and the file can be opened in a text editor or imported into MS Excel or other similar applications for sorting and analysis The placement of this log file is defined under System set up refer to 10 1 for more information 9 Backup It is highly recommended to do regular Backup of users and settings The backup data will
29. ls within mechanics and electronics Keep in mind that there is a risk of electric shock and or damaging the safe components if the procedures for repair and replacement are not followed closely 49 Safedlace a If the safe is still under warranty you should not attempt to do any repair yourself as damages caused by improper service work will void warranty replacement 12 Appendix A Solid Mounting Wall Mounting Solid SC and Solid SL PIO pm 160 2 Minimum required s mounting space Shelf Mounting Solid SC 358 Minimum required _ Fa mounting space 130 69 50 Safedlace ns Solid SL 358 Minimum required mounting space Lz 10 z 13 Appendix B Solid Wide Mounting Wall Mounting 7 5 8 Minimum required mounting space Shelf Mounting 51 Safedlace Minimum required mounting space 14 Appendix C Solid Floor Mounting The safe must be mounted on the floor Drill four 8mm holes in the floor For measurements template see drawing below Unscrew the fastening plate from the safe Allen screw M12 Fasten the fastening plate to the floor by using 4 Expansion bolts for concrete Put the safe in position and fasten the safe to the fastening plate from the inside of the safe 52 Safedlace 450 293 Front 157 110
30. make sure the low battery warning lamp is not lit Last Service Open 02 05 12 14 18 o fr O ROTTO TO SEFI Connecting to printer Last Tamper Never Last Mech Open Never Last Clear Memory Never lt No user name gt Operation hours 160 Lockings 14 Serv Openings 7 Readout time 07 05 12 08 18 07 05 12 08 17 Logged in user SafePlace 07 05 12 08 17 Logon ed in user SafePlace Logon SafePlace Logon SafePlace Logon SafePlace gon Logged in user SafePlace 07 05 12 08 14 Logon _Paup 1 Download the requested Point the UltiMax Service information as described in Unit IR port towards the chapter 5 above printer s IR port Max Distance Printer UltiMax 2 Tap the Printer symbol on Service Unit approx 30 cm the Window bar DI Safedlace Ci Save Event Log Detailed Safe Information and Safe Confiquration to a file test 159999 Ertreme 000 000 000 1 006 f 1 31 Normal Mot active Di Code Lock Ho Yes 4 Bad User Code Sleep Mode Common codes Yes i i D sec Active 10 min Override Open 15 04 13 13 59 Supervisor Last Tamper Hewer PgUp PgDn Back 1 Download the requested information 2 Tap the Save symbol on the Window bar Type in file name s 120507 1235 txt File will be created in WAND FlashiSafeplace UltiMar EventLog FI Esc 1 2 3 4 5 6 7 8 9 0 Tab la w e r t y u i o p 1 cap a s a f a h j k i Shift z x
31. ode Code Reset In case the System No in safe and UltiMax Service Unit are different safe can be unlocked by doing a Code Reset process Due to security it can only be done with authorized assistance from Safeplace Headquarters or one of its appointed business units partners Distributor After a successful code reset process the safe s System No will automatically be changed to the code stored in the Service Device UltiMax Handheld PC with Window CE operating system UltiMax Service Unit The Handheld PC PDA with the Safeplace Program installed Memory Card Storage card SD can be used for backup of the 9 Safedlace settings and passwords The user name of an authorized hotel security person The password corresponding to a User name License Code This is a code needed to complete the UltiMax Service Unit it SW installation The License Code contains encrypted data like System No The License Code should be kept securely to avoid any misuse The Hotel Manager or other person selected by Hotel Manager to be responsible for adding and organizing users in the UltiMax Service Unit If the License Code is lost or possibly stolen please contact your local Safeplace Distributor to achieve a new one System Number This is a Unique number for each Hotel Through the System No Safeplace can find all information about Service Devices This number should be kept securely and be referred to on any
32. opy every time the User database is changed Refer to chapter 9 for more information Pa al SS 8 Repeatsteps 5 8 to add more users or Back to New Delete Edit 32 Edit users It is UltiMax User Setup m SafePlace fm SEFI INSTALLER SEFI STANDARD 1 Selectthe user you want to edit Press Change Password 3 Tap Yesto change password PgUp paue t 4 reco ea J SEFI STANDARD PgDn New ai Edit IE possible to change user level and Safe dlace oassword Safedlace Edit User Rights for SafePlace UltiMax x UltiMax Type user passwords Safedlace Safedlace Password 1 pes Retype Password 1 pex Password 2 p Retype Password 2 Retype user passwords 4 Tap OK to accept new password or Cancel to reject Tap OK Repeat steps 5 8 to add more users or Back to exit Make a backup copy every time the User database is changed Refer to chapter 9 for more information 33 Safedlace SS Delete users If a user is deleted his her password will no longer be valid UltiMax SEFI INSTALLER Delete user SEFI STANDARD 4 SafePlace 1 Select the user you want to 2 Confirm by tap Yes delete Tap Delete 3 User will now be greyed out in the User Setup list Make a backup copy every time the User database is changed Refer to chapter 9 for more information Undo delete users Instead of being erased from the user list a deleted user s
33. s g Safeplace UltiMax iQ infor UltiMax Successfully Installed so Bas 25 congratulations ese am GA amp 10 Tap Noto keep the existing old 12 The UltiMax Service Unit SW was user database password in UltiMax successfully installed tap OK to Service Unit proceed 11 Tap Yes if you want to set up new users and configuration 12 Safedlace Es EEE 3 Starting UltiMax Service Unit Program The UltiMax Service Unit SW is automatically started by UltiMax Service Unit shortcut button Double click UltiMax Service Unit icon on screen If this is the first installation of any PES De UltiMax Service Unit SW on the device S N BB0007 or you selected to overwrite or not use Safedlace old database the screen to the left will be displayed Type in a 4 digit password The default password will be 9999 after you log in offline or online via IR you need to add the 2 passwords for Main User its selected by the Hotel Manager or the selected responsible person of the hotel The password are 1 The first password is used for log in to UltiMax SW 2 The second password is used for override procedure Both passwords need to be reconfirmed Make sure you remember these Passwords and keep these passwords securely The Main User Password needs to be kept securely and should only be used by the person responsible for administrating users If this password is lost the SW needs to be re installed see chapter 2
34. start the UltiMax Service Unit t program Safe displays Ser You tried to log on with an invalid password The UltiMax Service Unit could not establish communication with the safe during logon Communication to safe was disrupted when you were logged on This happens if safe batteries are low or you disconnect IR interface UltiMax Service Unit program has not been installed or was lost due to empty PPC batteries The safe will enter to service mode when back cover is removed This situation also 45 Try to log on again making sure the password is entered correctly If password is forgotten a user on Hotel Manager level must change it Refer to section 7 5 for more information If you are going to perform operations where communication with a safe is unnecessary simply press Continue to proceed If communication with safe is required try Retry Log On Exit UltiMax Service Unit program and retry logon If problem persist exit program disconnect IR interface wait a moment reconnect and retry logon Install UltiMax Service Unit program as described in section 2 Use the Service Unit to Service Open the safe Check the audit trail to get a clear picture of what is the reason for the service massage please contact your local Safeplace partner distributor for Safe dlace Eee Symptom Cause Solution requires entire more information check of the safe
35. t be adapted to each hotel To maintain a high level of security each person that is allowed to use the UltiMax Service Unit must have a unique password for using the UltiMax Service Unit when Override Opening or other services of the safe is required At least one person at the hotel must be in charge of the UltiMax Service Unit administration This person will be a user at Main User level and must handle User administration Section7 4 Installation Config Section 8 Backup of the UltiMax Service Unit set up including user information Section 9 The Hotel System No is programmed to UltiMax Service Unit during UltiMax Service Unit SW Installation Always remember to Store the UltiMax Service Unit and its accessories securely Charge the UltiMax Service Unit and printer batteries regularly to ensure reliable operations When you have finished an operation using the UltiMax Service Unit you should always Exit the UltiMax Service Unit Program and switch off UltiMax Service Unit Switch off printer if it has been used Store the UltiMax Handle Unit kit in its provided case 28 Safedlace 7 1 Adjusting UltiMax Service Unit time Safes with event log have an internal clock to provide date amp time stamps for the event log This clock is checked against the UltiMax Service Unit time during each logon it is therefore of great importance that the UltiMax Service Unit time is set correctly Press th
36. ut of Transportation Mode tick off for Install Room no 38 Safedlace i gt a Option Description gt Install Room No Programs the room number to each safe during installation Essential for activator systems but is generally a nice feature as the number shows in event logs Change Serial Number Changes serial number in safe s CPU Only to be used in case safe CPU has been replaced The serial number stored in CPU should match the number found on the serial number label NOTE If changes of the safe configuration are requested please contact your local Safeplace representative for more details and assistance 39 Safe dlace Press the UltiMax Service Unit button to start UltiMax Service Unit program UltiMax x S N BB0007 mae Safe lace Safedlace Password 06 05 12 UltiMax SafePlace x Safe Audit Tools Safedlace Safeplace Installation Config Audit Safe S N for PCB change Change License Code Clear Safe Memory Upload Safe Config SafePlace Initialize Config Self Audit 3 Select Installation Config Tick off desired item s Change serial number is only to be used if CPU has been replaced Tap OK to store and approve Make a backup copy every time the Installation configuration is changed Refer to chapter 9 for more information To program every safe follow the instructions described in chapter 8 1 on the following pages 40 Sa
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