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User Guide

1. Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folde
2. To order a Windows operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions A CAUTION Using a Windows operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD Ef NOTE This process takes several minutes 1 If possible back up all personal files 2 Insert the Windows operating system DVD into the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you
3. Top edge swipe The top edge swipe displays app command options that allow you to customize apps iy IMPORTANT When an app is open the top edge gesture varies depending on the app e Swipe your finger gently from the top edge to reveal the app command options Left edge swipe The left edge swipe accesses your recently opened apps so that you can switch between them quickly Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps e Swipe from the left edge of the TouchPad to switch between apps 22 Chapter4 Navigating using the keyboard touch gestures and pointing devices ENWW Using the keyboard The keyboard and mouse allow you to type select items scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions YQ TIP The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows key again will return you to the previous screen NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using Windows shortcut keys Windows provides shortcuts to perform actions quickly Press the Windows key tH alone or in combination with a key listed in the table to perform the designated action Shortcut Key Descr
4. or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Using HP PC Hardware Diagnostics UEFI select models only 63 Using HP Sure Start select models only Select computer models are configured with HP Sure Start a technology that continuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions 64 Chapter12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ENWW 13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP tec
5. A NOTE A BIOS Administrator password must be set before you can access the DriveLock features To apply DriveLock protection to an internal hard drive a user password and a master password must be set in Computer Setup Note the following considerations about using DriveLock protection After DriveLock protection is applied to a hard drive the hard drive can be accessed only by entering either the user password or the master password The owner of the user password should be the day to day user of the protected hard drive The owner of the master password may be either a system administrator or the day to day user The user password and the master password can be identical You can delete a user password or master password only by removing DriveLock protection from the drive DriveLock protection can be removed from the drive only with the master password Using passwords 47 48 Setting a DriveLock password To set a DriveLock password in Computer Setup follow these steps 1 9 10 11 12 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Click Set DriveLock Password global Enter the BIOS Administrator password and then press enter Use a pointing device or the ar
6. Turning the embedded numeric keypad on and Off s ssccsesseeeeeeees 25 Switching key functions on the embedded numeric keypad 0 25 Using an optional external numeric keypad ecceecsseeceecceceeceeceeeeeceeceeeeeeeeceeceseeeees 25 Be INNUIRR e oss ose E E T E A E A E E E T E EEEE 27 PU o PSE E E E A T O EE E E E E E E E 27 CONNECTING SPCAKELS ccececssessessesseecsessccssecsseseececssecaeceseesssessecssessecssessecsecseecaeseeseessaeseeeeseseensees 27 Adjusting the VOLUME a iceicccceecsaiscesecisceecsdes ackcdacands sacvecveissuasedessessetscaeiucscateds lect NEE EEEN E REA ARE 27 Connecting headphones MicrOPhONne ccsccsesccsesscsesscsesecsessesessesessesessesessessssesecseseeseaeeseseesensees 27 Checking audio functions on the computer csccssesssessessecssecsecssessecssessecescesecesseseeessessessseneeeaes 28 Webim eicciedscescesscsas sasaccvecs cesseceusi cues sivaicceceedaescedueuced cused savas cuusd devisees asucs acvedieceueesazscdaccvesadeass EEA Aaa T acteuevavaveauevedde 28 MIG O EET cescucettecetuaestccecatessevtescetscasecs ses cteces tesesasceesccuecetcutegsesaedeavecsstestenste usteccodst exstecaaceseatcvensasts 28 VGA via optional docking device or expansion port device ccccescssescssesessesessesesseeseeesseseeeees 29 DisplayPort via optional docking device ccsssscssescscssescssescssessssesessesscsesecsesecseecsenecsesseeeesee
7. page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned off the num lock light on the computer is turned off To turn num lock on or off on an external keypad as you work A Press the num lk key on the external keypad not on the computer 26 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ENWW Multimedia Your computer may include the following e integrated speaker s e Integrated microphone s e Integrated webcam e Preinstalled multimedia software e Multimedia buttons or keys Audio On your computer or on select models using an optional external optical drive you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or the audio out jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions Before connecting audio devices be sure to adjust the volume Adjusting the volume Depending on your computer model you can adjust the volume using the following e Volume buttons e Volume hot k
8. 6 Sure Start using 64 switch power 33 T TouchPad buttons 4 using 17 TouchPad gestures pinching 19 rotating 20 scrolling 19 zooming 19 TouchPad light identifying 5 TouchPad zone identifying 4 traveling with the computer troubleshooting disc burning 72 discplay 71 external display 71 turning off the computer 33 66 68 U unresponsive system 33 USB cable connecting 39 USB devices connecting 39 description 39 removing 40 USBhubs 39 USB legacy support 58 USB ports identifying 8 9 user password 45 using power saving states 33 76 Index v VGA port connecting 29 video 28 volume adjusting 27 buttons 27 keys 27 volume keys identifying 24 w webcam identifying 10 using 28 webcam light identifying 10 Windows Refresh 57 Reset 57 Windows key identifying 7 Windows operating system DVD 57 wireless button 12 wireless certification label 66 wireless controls button 12 operating system 12 wireless key identifying 24 wireless light 5 12 wireless network WLAN connecting 14 corporate WLAN connection 14 equipment needed 13 functional range 15 public WLAN connection 14 security 14 using 13 WLAN antennas identifying 10 WLAN device 13 66 WLAN label 66 writable media 34 Z zooming TouchPad gesture 19 ENWW
9. Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup A NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 oe w N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts A NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains
10. It provides security features that help protect against unauthorized access to the computer networks and critical data For more information see the HP Client Security software Help Installing an optional security cable Ef NOTE A security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 994 Ef NOTE The security cable slot on your computer may look slightly different from the illustration in this section Refer to the Getting to know your computer on page 4 section for the location of the security cable slot on your computer ENWW Using firewall software 51 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key oe al Using the fingerprint reader Integrated fingerprint readers are available on select computer models In order to use the fingerprint reader you must enroll your fingerprints in the HP Client Security s Credential Manager Refer to the HP Client Security software Help After you enroll your fingerprints in Credential Manager you can use HP Client Security s Password Manager to store and fill in your user names and passwords in supported websites and applications Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following a
11. MpuUt DOW GR eodein onal cen decceessds ieacasdecaaaictdansnes ebieecedesdedsdscacucecedaveveateesseas2esdehaessesencsencscecgstenssondeaduchawedestse 67 Operating Environment weccsecccseecesecees seas tases dees usc iniaeeaa ena araa anaona ka ana raka cons iaaa ee araka niiae 67 Appendix A Traveling with the computer 0000000000000see0seosssseosssossseesssseessesssssesssessssecssssesssosssseossesssssessssessse 68 Append B Troubleshooting o a AEEA A 69 Troubleshooting resources cssccsssssessscssessecssessscsscssssessesssessessecssesseceseseesseescesaecseesaesssseasceseecssessecsseasecsesseesaes 69 Resolving SSU S r a aaaeeeaa ra EEEE E a A ap a Eaa SE Ea E 69 The computer is unable to Start up csscsscssessecsecssecsscsessecssessecessesecesseseecssessessseaeecsseseesaesseeeaess 69 The computer Screen is blank ccccessessesssecessceseeessessecsecssecscessesseseecssesseceseseeceeseeeseeseesarssaeseess 69 Software is functioning abnormally c cssccecssessscssessscescesscescessecseessecsseneeseseeecsessaeseesaesanesaees 70 The computer is on but not responding cceccesscescsssesscessesscescesscessessecsseceeceseaeecseeseesaeesaeesessees 70 The computer is unusually warm csccssccsssssecsscesscescessesssessecsseseecesessecsesseeceesseesaesseesenesseeseesees 70 An external device is not working csccsscescessessesssessecsseseecesescecaecseecaeceesaeesaesaecessesecesees
12. USING Dattery POW E eN E EE E EA AATE EE E E 35 Factory Sealed battery ccsccscccsstsstiscitscivsevscesecssecssnestesgceeoestesesteccsccucoeessevonensadesagsivancheds 35 Finding additional battery information ccccsccssecsecssessecssessecsecesecescesseessessesssenes 35 Using Battery CHECK ioes anene ernearen narenn esti sei coudvencdessdeceudevdede cevatesnsensduetsendeeesas 36 Displaying the remaining battery charge sccsssscscssscsscessssscessesscessecssessessesseesees 36 Maximizing battery discharge time cs cssccsscsssssscsssesecescesscesceseecesessecaseeesseeseeeaees 36 Managing low battery levels ccsccssessecsssssecsscsecsscsseessceseesssesseeesensecsesnsessesseesneesees 36 Identifying low battery levels csccsscsssssssessessesseessesseeseesseesesseesseeseees 36 Resolving a low battery level csccsscesscescessessceseecssessessseseeseesseeseeenes 37 Conserving battery POWER csccsscesseessessessesseseeceecoesseesseeseesaeceeeseeesseseeesseseessseaeeses 37 DB EMECUMAE CANCS d E S E E E E E E E E A E 38 Using Micro SD memory Cars ssccscessesssessecsecscesecsseseessessseessesecessessecesecsesaseseecsseseesaeesseeeesaeeseeseessseseesseeess 38 Inserting a memory card sccescessesscecessecsseceecsceseecssesseeascaeeaeseseessceseecssessecssesseeaesaeesaesseesaessaesaess 38 REMOVING A MEMOTSY CAI scssccsccssecsecsssessce
13. and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Changing a BIOS administrator password 1 oe Ug Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current password When prompted type your new password again to confirm To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts 46 Chapter9 Security ENWW Deleting a BIOS administrator password 1 eNO Ww Bw KN Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current password When prompted for the new password leave the field empty and then press enter Read the warning To contin
14. and then press enter Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Windows Defender is preinstalled on your computer It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer 50 Chapter9 Security ENWW For more information about computer viruses access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be a software program you install on your computer and or network or it can be a solution made up of both hardware and software There are two types of firewalls to consider e _ Host based firewalls Software that protects only the computer it is installed on Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is
15. are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides 10 Chapter 2 Getting to know your computer ENWW Bottom Component Description 1 Docking device receptors 2 Connects an optional docking device ENWW Bottom 11 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer is equipped with one or more of the following wireless devices e Wireless local area network WLAN device select models only Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wi
16. computer ENWW UsingaUSBdevice 39 Removing a USB device A CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION Toreduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using optional external devices A NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions To connect an external device to the computer A CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 Ifyou are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn off the device To disconnect an unpowered external device turn off the device and then disconnect it on the computer To disconnect a powered external device turn off the device disconnect it on the computer and then unplug the AC power cord Using optional external drives Removable external drives e
17. device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 2 3 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Advanced gt Boot Options gt MultiBoot Express Boot Popup Delay Sec and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startu
18. features have been enabled to prevent removing the BIOS administrator password you may not be able to remove it until those features have been disabled DriveLock master password Protects access to the internal hard drive that is protected by DriveLock It is also used to remove DriveLock protection This password is set under DriveLock Passwords during the enable process Using passwords Password Function NOTE ABIOS Administrator password must be set before you can set a DriveLock password DriveLock user password Protects access to the internal hard drive that is protected by DriveLock and is set under DriveLock Passwords during the enable process NOTE ABIOS Administrator password must be set before you can set a DriveLock password For details about each of these passwords see the following topics Managing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Setup BIOS Administrator Password and then press enter When prompted type a password When prompted type the new password again to confirm To save your changes and exit Computer Setup click the Save icon
19. fingers together ee An ENWW Using pointing devices 19 Rotating select models only Rotating allows you to turn items such as photos e Anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock A NOTE Rotating is intended for specific apps where you can manipulate an object or image It may not be functional for all apps 2 Finger click select models only 2 Finger click allows you to make menu selections for an object on the screen e Place two fingers on the TouchPad zone and press to open the options menu for the selected object 20 Chapter4 Navigating using the keyboard touch gestures and pointing devices ENWW Flicking select models only Flicking allows you to navigate through screens or quickly scroll through documents e Place three fingers on the TouchPad zone and flick your fingers in a light quick motion up down left or right Edge swipes select models only Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe accesses the charms which let you Search Share start apps access Devices or change Settings e Swipe your finger gently from the right edge to reveal the charms ENWW Using pointing devices 21
20. iaa aea aoa Eaa steveceesectecacees 13 Configuring a wireless router cccesessesssessecsecssecsscseseceseesecesseseceesecseceeessessseeesseesaes 14 Protecting yv r WLAN cessscicesdcecexscecesevacsasdscaceseaescesdeetves doseesbetedeletecdeetedexacerceadacstenteaventeess 14 Connecting toa WLAN jcccscccss ceded cece ctadicea cette cetencensscesacneseetceastsdetscestocscnad eE eaS Saaai 14 Using Bluetooth wireless devices select models only sscscssesessesssscssesessesessesesseessesesseseees 15 Connecting to a wired network via optional docking device or expansion port device cccececeseeeeeeees 15 Connecting to a local area network LAN cssscssesessssssssscscssssesescseseeseseseseesesescseceecssoeseeseesaeseees 15 4 Navigating using the keyboard touch gestures and pointing devices ssccccccccsssscceccccccssceccccccccnscecees 17 USING POINTING CEVICES ceesecssesseessessessecssecaecssesaeesseesscssssecssseseecesesuecssessecaseseessesaaesaesaesaeesaeeecessesesessesneses 17 Setting pointing device preferences sccescessscssessesssessessecssecsecsseseecsaesecessesesessessesseecseeseeseeenees 17 Using TNE TOWGMPAG isasi aer eain aad aaa anaa saad ae aaa O arae a ia aE E NNE 17 Turning the TouchPad off and on cccssecssessessecsseceecssessecssessecessesecessesseessessessseseesaes 17 Using TouchPad GeStur es sccsccssccsscsscesscess
21. information regarding installing and troubleshooting the file Determining the BIOS version ENWW To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 2 3 Start Computer Setup Use a pointing device or the arrow keys to select Main gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Using Computer Setup 59 Use the tab key and the arrow keys to select Main gt Ignore Changes and Exit and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep
22. may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Chapter 1 Welcome ENWW ENWW Resources For information about e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Finding information 3 4 2 Getting to know your computer Top TouchPad BR Eee N o o Component Description 1 TouchPad zone Moves the pointer and selects or activates items on the screen NOTE The TouchPad detects the force of the finger pressure being applied while using gestures Press your fingers down on the TouchPad with force while gesturing to accelerate the gesture motion 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Chapter 2 Getting to know your comput
23. or audio device such as a high definition television or to any compatible digital or audio component A NOTE To transmit video and or audio signals through the HDMI port you need an HDMI cable purchased separately One HDMI device can be connected to the HDMI port on the computer The information displayed on the computer screen can be simultaneously displayed on the HDMI device To connect a video or audio device to the HDMI port 1 Connect one end of the HDMI cable to the HDMI port on the computer HEMA amp 2 Connect the other end of the cable to the video device 3 Press fn f4 to alternate the computer screen image between 4 display states e PCscreen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and external device ENWW Video 31 e Extend View the screen image extended across both the computer and external device e Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes A NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control pane1 and then select Control Panel from the list of applications Select Appearance and Personalization Under Display select Adjust screen resolution Configuring audio for HDMI To configure HDMI audio firs
24. otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller Safety warning notice ZA WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only ona hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 ENWW iv Safety warning notice ENWW Table of contents DN asst E E E E E A EA E E E tose 1 Finding information ccsccsccssccsscssecsscesscsscessesscescesssessesssensecsesseecaessseseesseeseesseesaeesseseessceseecssessecsseaeeseesseseaesnes 2 2 Getih EB HAG your tOt
25. same password for a Computer Setup feature and for a Windows security feature You can also use the same password for more than one Computer Setup feature Use the following tips for creating and saving passwords e When creating passwords follow requirements set by the program e Donot use the same password for multiple applications or websites and do not reuse your Windows password for any other application or website Use HP Client Security s Password Manager to store your user names and passwords for all of your websites and applications You can securely read them in the future if they cannot be remembered Do not store passwords in a file on the computer The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Setting passwords in Windows Password Function Administrator password Protects access to a Windows administrator level account NOTE Setting the Windows Administrator password does not set the BIOS Administrator password User password Protects access to a Windows user account For information about setting a Windows administrator password or a Windows user password from the Start screen access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Setting passwords in Computer Setup ENWW Password Function BIOS administrator password Protects access to Computer Setup NOTE If
26. the computer into an AC outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure The computer screen is blank If the screen is blank but you have not turned off the computer one or more of these settings may be the cause e The computer may be in the Sleep state To exit Sleep briefly press the power button Sleep is an energy saving feature that turns off the display Sleep can be initiated by the system while the computer is on but is not in use or when the computer has reached a low battery level To change these and other ENWW Troubleshooting resources 69 power settings right click the Battery icon on the Windows desktop in the notification area at the far right of the taskbar and then click Preferences e The computer may not be set to display the image on the computer screen To transfer the image to the computer screen press fn f4 On most models when an optional external display such as a monitor is connected to the computer the image can be displayed on the computer screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external displays and simultaneous display on all devices Software is functioning abnormally If the software is unresponsive or responds abnormally restart the computer by pointing to the right side of the screen When the charms display click Settings Click
27. to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft ENWW Input power 67 A Traveling with the computer For best results follow these traveling and shipping tips e Prepare the computer for traveling or shipping Back up your information Remove all discs and all external media cards such as memory cards A CAUTION To reduce the risk of damage to the computer damage to a drive or loss of information remove the media from a drive before removing the drive from a drive bay and before shipping storing or traveling with a drive o Turn off and then disconnect all external devices Shut down the computer e Take along a backup of your information Keep the backup separate on the computer e When traveling by air carry the computer as hand luggage do not check it in with the rest of your bags A CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives e In flight computer use is at the discr
28. Connect the other end of the cable to the video device and then see the device manufacturer s instructions for additional information 3 Press fn f4 to alternate the computer screen image between 4 display states e PC screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes A NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution A NOTE To remove the device cable press down on connector release button to disconnect it on the optional docking device Discovering and connecting wired displays using MultiStream Transport MultiStream Transport MST allows you to connect multiple wired display devices to your computer by connecting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on an external hub or docking station You can connect in several ways depending on the type of graphics controller installed on your computer and whether or not your computer
29. Hibernation You can enable user initiated Hibernation and change other power settings and timeouts using Power Options 1 From the Start screen type power options and then select Power Options 2 Inthe left pane click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 Inthe When I press the power button area select Hibernate 5 Click Save changes To exit Hibernation briefly press the power button The power lights turn on and your work returns to the screen where you stopped working A NOTE Ifyou have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and view the remaining battery charge e To display the percentage of remaining battery charge and the current power plan on the Windows desktop point over the power meter icon e To use Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type power options and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also displays a message if the battery has reached a low or critical battery level 34 Chapter6 Power management ENWW Sett
30. Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen A NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions 58 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ENWW Use the tab key and the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit
31. Taking still photos Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV 28 Chapter5 Multimedia ENWW Your computer or optional docking device or expansion port device has the following external video ports e VGA e DisplayPort e HDMI High Definition Multimedia Interface iy IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions A NOTE Refer to the Getting to know your computer on page 4 section for information about your computer s video ports VGA via optional docking device or expansion port device The external monitor port or VGA port is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer 1 To connect a VGA display device connect the device cable to the external monitor port on the optional docking device or expansion port device connected to the computer IDI 2 Press fn f4 to alternate the computer screen image between 4 display states e PC screen only View the screen image on the computer only e Dup
32. The Windows Reset option allows you to perform detailed reformatting of your computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 Fromthe Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software ENWW Performing a system recovery 57 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory LEE Ef NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup A NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonor restart the computer and then press esc while the Press the ESC key for Startup
33. User Guide Copyright 2015 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Centrino are trademarks of Intel Corporation in the U S and other countries SD Logo is a trademark of its proprietor Java is a U S trademark of Sun Microsystems Inc Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2015 Document Part Number 784274 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality To access the latest user guide go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Software terms By installing copying downloading or
34. a O R a cues 4 Eo e ETE A EE A EE TA T A AT E E E E T E T E N 4 TouchPad i narena eea A a a eE EE EEE EA E A E A AAA E 4 Eie ni EE E dean E E eet even EE E AE E EEE E S ET 5 Buttons speakers and fingerprint reader ccsccescesseessessesssesseceseseesoeessessecsaeseesesseceseesseeseesseses 6 KEV Seo E E A AT a A TA A A E E cecesae 7 RE i P E EOE PEE EN VEE AAE E E A EE AEAEE N PA AEA EA A A E E OEE E 8 Eai E AE E E E T T A ET E E E E E R E 9 DSP AY eer E E E E E RE E A E ce ttee ates 10 BOCOM raea eenaa na iosi bate a s E aa eA exch ncdiuceinel NES ERE EA A e Ea a 11 3 Connecting to a DEWON K sene aea 12 Connecting to a wireless NetWork c cc cccsesseassscssceesscsasectesacteverscesnsscce ene cevacoseadesneenseacearsevareaneneebaverecseatsseasaneess 12 Using the wireless Controls ssscesicscocdeecsuceziedecsedests cavesevcas diii ta iR EE E EEE KE aves AARS 12 Using the wireless DUttON ccsccsscesscescessesscessecsseseecesesseceeseesaesseesaeesaeseeessesseessees 12 Using operating system controls cccesesscesseescessecsecseecseseeessesseeseeseneseesecsseesseesees 12 Using a WLAN select models Only csccscsscsessescsscsssscssssessssesesesessescssesccsesscsesecaseecaseeesessesesenes 13 Using an Internet Service provider csccessssesessecssecsecssessecssessecsssesecesseseeessessessseass 13 Setting pa WLAN ces ceceeeiedceccec sccettabcccestele cdbcectcsaceanecuadcntsuus
35. ack up and delete confidential files and remove all password settings A NOTE Some features listed in this chapter may not be available on your computer A NOTE Your computer supports Computrace which is an online security based tracking and recovery service available in select regions If the computer is stolen Computrace can track the computer if the unauthorized user accesses the Internet You must purchase the software and subscribe to the service in order to use Computrace For information about ordering the Computrace software go to the HP website at http www hp com Computer risk Unauthorized use of the computer Security feature HP Client Security in combination with a password smart card contactless card registered fingerprints or other authentication credential Unauthorized access to Computer Setup f10 BIOS administrator password in Computer Setup Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in Computer Setup Unauthorized startup from an optional external optical drive select models only optional external hard drive select models only or internal network adapter Boot options feature in Computer Setup Unauthorized access to a Windows user account Windows user password Unauthorized access to data HP Drive Encryption software Windows Defender Unauthorized access to Computer Setup settings a
36. ble or DSL modem and its power cord are properly connected and that the lights are on Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on An optional external optical disc does not play Save your work and close all open programs before playing a CD or a DVD Log off the Internet before playing a CD or a DVD Be sure that you insert the disc properly Be sure that the disc is clean If necessary clean the disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scratches treat the disc with an optical disc repair kit available at many electronics stores Disable Sleep mode before playing the disc Do not initiate Sleep while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways o Playback may resume The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it A movie is not visible on an external display 1 2 ENWW If both the computer displa
37. brightness 24 increasing speaker sound 24 keyboard backlight 24 microphone mute 24 muting speakersound 24 Sleep 24 switching screenimage 24 ENWW TouchPad on off button 23 using 23 wireless 24 HP Client Security 51 HP PC Hardware Diagnostics UEFI downloading 63 hubs 39 l input power 67 integrated webcam light identifying 10 internal display switch 10 internal microphones identifying 10 Internet connection setup 13 issues resolving 69 J jacks audio in microphone 8 audio out headphone 8 K keyboard backlight 24 keyboard hot keys identifying 23 keypad embedded numeric 7 identifying 25 keypad external numlock 26 using 25 keys esc 7 fn 7 function 7 volume 27 Windows key 7 L labels Bluetooth 66 Microsoft Certificate of Authenticity 65 regulatory 66 serialnumber 65 wireless certification 66 WLAN 66 legacy support USB 58 lights AC adapter battery 8 ENWW capslock 5 microphone mute 5 numlock 5 power 5 TouchPad 5 webcam 10 wireless 5 low battery level 36 M maintenance Disk Cleanup 43 Disk Defragmenter 43 memory card 34 inserting 38 removing 38 supported formats 38 micro SD memory card reader identifying 9 microphone audio in jack identifying 8 microphone mute light 5 Microsoft Certificate of Authenticity label 65 Miracast 32 mouse external setting preferences 17 MultiStream Transport 30 mute key identifying 24 N near field communication antenna ident
38. ccesessesseceessseseecseesseeseseeesseesseessees 50 Removing Automatic DriveLock Protection csccssccsecssecsecssessecssessecseceseceesesseeseees 50 USING antivir s SOFTWALE cccccsecssessecssessecsecssecsscssssscsssesscessesssessessecssecaesseesaesssesaecaseaecasceseesseseeessessecsseasesees 50 Using firewall SoftWare sxicc cess ccccecinsccc cece leccescecncgcessestsecchanescavgcbsdedesssnaguseoussoeadesgstnoqcesuyetsbachangsussssegoesdedecaessavausubadt 51 Installing critical security updates ccccsscesscsscesseescessesssensecsseseecsecseessecsseseecacsaececesecesseeecsseseecsseaeeesseaeesaes 51 Using HP Client Security Select models only ccccsssscsssscssssessssescssessssessssesecsesecsescesessessscesescesesaeseseesesaesesaes 51 Installing an optional security cable 2 ee eeesssessesseessecsecsseseessessecsscseessseseessessecssessecssesseceesseesaeseeseesseesaess 51 Using the fingerprint reddress inikite sonaa arasan rea iaria coves A ER a a ae N N NRE ES 52 Locating the fingerprint reader scssccscssecsscsssssecssessscescesecessesseceeecsecaseseecaeeseesaecsaeeeesseeeeeasees 52 1O TeV ENA a NC rsa acectcccicas cae tes cbc avscul datas aE aa S baak Eaa a 53 Cleaning your COMPUEET ccceccsssesscsssssscessesssessessecssecsecsseseecsseseessecssessssaesssessesssessecssesseceesseeseesaeseesseeseneesees 53 Cleaning PrOCeCUres sccsccsssesscsssesscescesscessessecssecsecas
39. cgasscesdecadisansuesedecsbenas 61 About the boot device order eee ssseecesceeecececcesteeeeececesceeceseescescescesceeseecescsaeeeeeecuaeaeeeeeeseaeeeeeaeees 61 viii ENWW Choosing MultiBoot preferences cccsscssccsscssecsscesecsscessesssessessseseeseseseecaesseecaesseesaeesaesaeenssesseessees 61 Setting a new boot order in Computer Setup csscsccssessecssesseesssesecescesecescessesseeens 61 Dynamically choosing a boot device using the f9 prompt ccsccsssesscessesseeseeeseees 62 Setting a MultiBoot Express prompt cssccscsssssscsssesecessesecescessesssessecseeseesseeseeeaees 62 Entering MultiBoot Express preference cssccsscsssssscsssesscescesscessessecseessecsseseeseeses 62 Using HP PC Hardware Diagnostics UEFI Select models only ssscseccesssesesssessesssesesesesseecseseeeecaeseseeseaees 63 Downloading HP PC Hardware Diagnostics UEFI to a USB device ccsscssesesseseesesesseseseeseees 63 Using HP Sure Start Select models only cccssessssesccsesscsesscscsscsssscsessesessesessessssesesaescesesscsesecasecesesecsesaeaeaeaes 64 13 SUPON hans E ARR essen musasneueesec pee a 65 CONMTACCING SUPPOME vecccscecs E E E E A A A E TE T 65 E o1 E E SA OE A OEA EEA E EEA E A EEN EET 65 14 Specifications ssvcicccssessccacacsceccaccecsseseasssss00sssssecceieecssecs ssecesecedacedeuedenssa4s00000sssbecsensevocnes saiacesacadedsaaseteaeesseseasse 67
40. ch as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 A NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation An external device is not working Follow these suggestions if an external device does not function as expected e Turn onthe device according to the manufacturer s instructions e Be sure that all device connections are secure e Be Sure that the device is receiving electrical power e Be sure that the device especially if it is older is compatible with the operating system e Be sure that the correct drivers are installed and updated 70 Appendix B Troubleshooting ENWW The wireless network connection is not working If a wireless network connection is not working as expected follow these suggestions To enable or disable a wireless or wired network device right click the Network Connection icon on the Windows desktop in the notification area at the far right of the taskbar To enable devices select the check box from the menu option To disable the device clear the check box Be sure that the wireless device is turned on Be sure that the computer wireless antennas are free from obstructions Be sure that the ca
41. creen type power select Settings and then select Power Options Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e The battery light select models only indicates a low or critical battery level e The power meter icon in the notification area shows a low or critical battery notification A NOTE For additional information about the power meter see Using the power meter and power settings on page 34 If the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information 36 Chapter6 Power management ENWW Resolving a low battery level Resolving a low battery level when external power is available A Connect one of the following devices e ACadapter e Optional docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Conserving battery power e From the Start screen type power select Settings and then select Power Options e Select low power use settings through Power Options e Turn off wireless and LAN connections and exit modem applications when you are not using them e Disconnect unused external devices that are not
42. crosoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HP approved recovery methods e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use 66 Chapter 13 Support ENWW 14 Specifications Input power e Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5 Vdc 2 31 A 45W 19 5 V dc 3 33 A 65 W A NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms A NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating writing
43. d The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer fn f5 Mutes or restores speaker sound qe CE fn f6 Decreases speaker volume fn f7 Increases speaker volume A bo fn f8 Mutes the microphone fn f9 Decreases the screen brightness level i fn f10 Increases the screen brightness level w 1 i fn f11 Turns the keyboard backlight on and off kal SEA NOTE The keyboard backlight is turned on at the factory To extend battery life turn off the keyboard backlight fn f12 Turns the wireless feature on or off NOTE This key does not establish a wireless connection To establish a wireless connection a wireless network must be set up Using keypads The computer includes an embedded numeric keypad The computer also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad 24 Chapter4 Navigating using the keyboard touch gestures and pointing devices ENWW Using the embedded numeric keypad Component Description 1 fn key Turns the embedded numeric keypad on and off when pressed in combination with the num Ik key NOTE The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer 2 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad perfo
44. device directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable and optional docking device or expansion port device To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the optional docking device or expansion port device connected to the computer ENWW Connecting to a wired network via optional docking device or expansion port device 15 2 Plug the other end of the network cable into a network wall jack 2 or router A NOTE Ifthe network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer j coe 16 Chapter 3 Connecting to a network ENWW 4 Navigating using the keyboard touch gestures and pointing devices Your computer allows navigation using touch gestures select models only in addition to the keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen select models only Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks Using pointing devices A NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on
45. e TouchPad at the same time A NOTE TouchPad gestures are not supported in all programs ENWW Using pointing devices 17 1 From the Start screen type mouse click Settings and then select Mouse from the list of applications 2 Click the Device Settings tab select the device in the window that is displayed and then click Settings 3 Click a gesture to activate the demonstration To turn the gestures off or on 1 From the Start screen type mouse click Settings and then select Mouse from the list of applications 2 Click the Device Settings tab select the device in the window that is displayed and then click Settings 3 Select the check box next to the gesture that you want to turn off or on 4 Click Apply and then click OK Tapping To make an on screen selection use the Tap function on the TouchPad e Tap one finger on the TouchPad zone to make a selection Double tap an item to open it 18 Chapter4 Navigating using the keyboard touch gestures and pointing devices ENWW Scrolling Scrolling is useful for moving up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Pinching zooming Pinching and zooming allow you to zoom out or in on images or text e Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart e Zoom out by placing two fingers apart on the TouchPad zone and then moving your
46. e screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Read the warning To continue select YES To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 w E oe Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit
47. eatures Refer to Getting to know your computer on page 4 and Navigating using the keyboard touch gestures and pointing devices on page 17 for additional information e Find installed software Access a list of the software preinstalled on the computer From the Start screen type a click Apps and then select from the displayed options For details about using the software included with the computer see the software manufacturer s instructions which may be provided with the software or on the manufacturer s website e Back up your hard drive by creating recovery discs or a recovery flash drive See Backup and recovery on page 55 2 Finding information The computer comes with several resources to help you perform various tasks Resources For information about Setup Instructions poster How to set up the computer e Help to identify computer components HP Support Assistant e Operating system information To access HP Support Assistant on the Start screen select e Software driver and BIOS updates the HP Support Assistant app e Troubleshooting tools To access the latest user guide go to http www hp com support and select your country Select Drivers amp e How to access support Downloads and then follow the on screen instructions Worldwide support e Online chat with an HP technician To get support in your language go to e Support telephone numbers http welcome hp com country us en wweontact_u
48. ed with one of the cleaning solutions listed previously or use an acceptable disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions Go to http www hp com support to download the latest versions You can also register to receive automatic update notifications when they become available Using SoftPaq Download Manager HP SoftPaq Download Manager SDM is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number Using this tool you can easily search for SoftPags and then download and unpack them SoftPaq Download Manager works by reading and downloading from the HP FTP site a published database file containing computer model and SoftPaq information SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPags are available for download SoftPag Download Manager checks the HP FTP site for updates to the database and software If updates are found they are downloaded and applied automatically SoftPag Download Manager is available on the HP website To use SoftPaq Download Manager to download SoftPags you must first download and install the program Go to the HP website at http www hp com go sdm a
49. eeecssesaecaecsaecaecasessceseesssessecsseasecaesaeecaesseesaess 53 Cleaning the display All in Ones or Notebooks scccssesessesesssessesessesessesesseseeeees 53 Cleaning the sides or COVED s csssssscessesscessesssessecsesseecsessseseecseesseeaeceaeeeseesseeseessesssenss 53 Cleaning the TouchPad keyboard OF MOUSE scssessesssessecssesseessceeceeeesseessesseessees 54 Updating programs and drivers sccssccsecssessecsscssecsscssccsscessesssescecsseseeceseasecsecseecaessaesaeesaesaeeeeseaecesseseeeseeeseees 54 Using SoftPaq Download Manager ccssccsssssssecssessecsscsecssceseeseeseecssessecssensecsesseesaessceseeeeesaeeesseseceseesneesseess 54 11 Backup ANG recovery ssicccisescccsccccssssccccscsscsascsscessessvasssssessesecndes sonasasseossseseesedscvessestasssssseeascesseess seaeseveasavensssses 55 Backing Up your information sccsccsscescsssesscessesscessesscesseceecosecaesssescesseesaeesscesecssseseesseseecesensecnseseecaesseesaess 55 Performing a system recovery cscssccsscsssesscessesscensesssessessecsseceecsseseecseesaesaessaesaecsaeeseceseesssessecesesseseesaseseeeseeaaes 55 Using the Windows recovery tools ccccscsssesssessessesssessecssesecssessscessesssessessecseeseeseseseesnsseesseesaess 55 Using f11 recovery tools c ssccsccsssssscssessecsscesscessessesssessesssessecsseseeceesseesaesaeseeesaesaeeesseseceseessecseeess 56 Using Windows operati
50. eeenseess 70 The wireless network connection is not working ccsscceecssessecssessecescesecescesseceseesecsseeeesseseeeaees 71 An optional external optical disc does not play cesscssessesseesseseesssesseesessecsscesecescesseeseesseenseess 71 A movie is not visible on an external display cssccsscsssssscsssesscessesscesseseecssessessseseesseesaeeeesaees 71 The process of burning an optional external disc does not begin or it stops before COMPLET OM ME E E E E A sabe ecedh chttedsaveattactoes a avade Doreen eevee 72 Appendis C ELCCEOSTAUIC CSCI IGG s sir coscacasesvacueeeecterernossvenssessouutes R S 73 e E EEE E E AA ENE EEA E AE EE AE EEE EEE EE E 74 ENWW ENWW ENWW Welcome After you set up and register the computer it is important to take the following steps X TIP To quickly return to the computer Start screen from an open app or the Windows desktop press the Windows key on your keyboard Pressing the Windows key again will return you to the previous screen e Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more information see Connecting to a network on page 12 e Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 50 e Getto know your computer Learn about your computer f
51. ees 29 Discovering and connecting wired displays using MultiStream Transport ccccscecseeseeeeees 30 Connect displays to computers with Intel graphics with an optional hub 31 ADM naanin a e ROA ACOE COO OAAS 31 Configuring audio for HDMI cccccsssssesscessessessecsessseseesseessessecssecaeceseeseeseecssensecsseseecseeseesaessees 32 Discovering and connecting to Miracast compatible wireless displays select models only 32 b Power Moho eME annann aaan AOR pre errr rerrr rT recrreT ey 33 Shutting down turning off the computer ccccccsscscsscsssscscssescssescssesessessssesecsesscsesecssaecssecsessesensesessesesseaees 33 Setting DOWEr OPLLOMNS 22 csecscnccs2eeSece innerer s cnins cae ed ceed cuasc sven caved aledesedaadocendabnadesdecesdol ave ices used Eeen aidara aaah aana AEEA SERS 33 USING power saving states eee cessecsscecseeceeeecsececeeessecescceccecseeeseeceneecsecesseeessseseceseeeseeeeseeenseeaes 33 Initiating and exiting Sleep ccssccsecssessecssessecsscesecsscesseesceseecsseseecsseneesseseecsessaesaess 34 Enabling and exiting user initiated Hibernation ccccessecsessesseeseseesseessesseeseees 34 Using the power meter and power settings cescesscessessesssecsessseseessesseessessesseessees 34 vi ENWW Setting password protection ON wakeup cescessecscessecseseecsessecoesseesaeeseeseesaeeasees 35
52. ents bottom 11 display 10 74 Index leftside 9 right side 8 top 4 Computer Setup BIOS administrator password 46 DriveLock password 47 navigating and selecting 58 restoring factory settings 59 computer traveling 68 configuring audio for HDMI 32 connectingtoaWLAN 14 connector docking 41 power 8 conservation power 37 corporate WLAN connection 14 critical battery level 33 critical updates software 51 D Disk Cleanup software 43 Disk Defragmenter software 43 display image switching 24 DisplayPort connecting 29 docking connector identifying 8 using 41 docking device receptors identifying 11 drivemedia 34 DriveLock password changing 48 description 47 entering 48 removing 49 setting 48 drives external 40 hard 40 optical 40 using 43 E electrostatic discharge 73 embedded numeric keypad identifying 7 25 esc key identifying 7 external devices 40 external drive 40 external monitor port 29 F fll recovery 56 Face Recognition 28 fingerprint reader identifying 6 using 52 firewall software 51 fn key identifying 7 23 function keys identifying 7 H hard drive external 40 hard drive recovery 56 HDMI port connecting 31 identifying 9 HDMI configuring audio 32 headphone audio out jack 8 Hibernation exiting 34 initiating 34 high definition devices connecting 30 31 32 hot keys adjusting volume 24 decrease screen brightness 24 decreasing speaker sound 24 description 23 increase screen
53. er ENWW Lights ENWW M Component Description 1 l Power light e On The computer is on e Blinking The computer is in the Sleep state e Off The computer is off 2 Caps lock light On Caps lock is on 3 TouchPad light e Amber The TouchPad is off Wi e Off The TouchPad is on 4 Mute light e Amber Computer sound is off qs e Off Computer sound is on 5 Microphone mute light e Amber Microphone sound is off ws e Off Microphone sound is on 6 Wireless light e White An integrated wireless device such as a wireless i local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 7 Num lock light On Num lock is on Top Buttons speakers and fingerprint reader Component Description 1 Power button e When the computer is off press the button to turn on the b computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e _When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer If the computer has stopped respondi
54. ess devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use operating system controls 12 Chapter3 Connecting to a network ENWW 1 From the Start screen type control panel and then select Control Panel 2 Select Network and Internet and then select Network and Sharing Center For more information access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using a WLAN select models only With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point EA NOTE The terms wireless router and wireless access point are often used interchangeably e Alarge scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e Ahome or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardwa
55. esscessesssessestesseecsesaseseesseesaesanesaeensessseasees 17 HF 3 als eeeprceertereccnrererceer per creer reece eeecemprrseerreter rr errr rere ae reer cire rrr cre trate 18 ENWW Scrolling saerad e daea ia aa R GEER AR 19 Pinching zooming cccescccesescssessssessssesscsessccesseseseesesecsessesetesesseseseeseseens 19 Rotating select models only ccccssccscssescssesessescssesessesessesecseaeeeeseeeees 20 2 Finger click select models only scssccccesesssesseesesssececsssesscseseseseseesees 20 Flicking select models only sccssessescsesessssssesescsssececsesssecsesesecessesesesees 21 Edge swipes select models only sscsssessssesscsesscsesscscsscsessesesesessesessesesceseseesssseseseeseceeseeeeaeees 21 Right 6dge SWIDE sranane arassa iiaii in iR TEE a a ea E EERS 21 TOP CdGe SWIPE eE E E E EE E E 22 Left edge SWIPE csser aee aer rnesa noae ends o aeee ee aaae ee EE E E Ea eaa EEES EREE 22 Using thekeyboard sszem aA a a A eases ATAA a A Abscess 23 Using Windows shortcut keys ccsccssecsecscessecssessecsscesscescessecsseseeceseneeceseaeeceesseesaessaesnesneeseensees 23 Identifying the NOtk YS c c 2ile i eecaese ch bactsecenccaceadcnsuncuadscinscssahssecet soe Eaa E E EaR E I R EEEREN 23 Using Keypads ssrrennan anaana n a RE AE a aa a E R GEE R ERA 24 Using the embedded numeric keypad s csscssscessesscessessesseesseceeeseeseeseesesseeseesaees 25
56. etion of the airline If you plan to use the computer during a flight check with the airline in advance e Ifthe computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately e Ifyou are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE e ifthe computer has a wireless device or an HP Mobile Broadband Module installed such as an 802 11b g device a Global System for Mobile Communications GSM device or a General Packet Radio Service GPRS device the use of these devices may be restricted in some environments Such restrictions may apply onboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use it before you turn it on e Ifyou are traveling internationally follow these suggestions o Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary ZA WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 68 Appendix A Traveling with the computer ENWW B Troubleshooting The following sec
57. eys specific keys pressed in combination with the fn key e Volume keys ZA WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app A NOTE Volume can also be controlled through the operating system and some programs A NOTE Refer to the Getting to know your computer on page 4 section for information on what type of volume controls your computer has Connecting headphones microphone ENWW You can connect wired headphones and microphone to the Audio out headphone jack Audio in microphone jack on your computer Also you can connect an optional headset microphone For best results when recording speak directly into the microphone and record sound in a setting free of background noise To connect wireless headphones to your computer follow the device manufacturer s instructions Audio 27 To connect wireless headphones to your computer follow the device manufacturer s instructions A WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select t
58. f power controls Shutting down turning off the computer A CAUTION Unsaved information is lost when the computer shuts down The shutdown command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions e When you are connecting an external hardware device that does not connect to a Universal Serial Bus USB port e When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows shutdown command A NOTE Ifthe computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen 3 Click Settings click the Power icon and then click Shut down Right click the Start button in the lower left corner of the screen select Shut down or signout and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided Press ctrl alt delete Click the Power icon and then click Shut Down e Press and hold the power button for at least 5 seconds Di
59. he HP Support Assistant app Checking audio functions on the computer A NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To check the audio functions on your computer follow these steps 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound When the Sound window opens select the Sounds tab Under Program Events select any sound event such as a beep or alarm and then click Test You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start screen type sound and then select Sound Recorder 2 Click Start Recording and speak into the microphone 3 Save the file to your desktop 4 Open a multimedia program and play back the recording To confirm or change the audio settings on your computer 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound Webcam Some computers include an integrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software enables you to experiment with the following features e Capturing and sharing video e Streaming video with instant message software e
60. hnician 94 NOTE When support chat is not available in a particular language it is available in English e Find support telephone numbers Locate an HP service center Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy IMPORTANT All labels described in this section will be located in one of 3 places depending on your computer model affixed to the bottom of the computer located in the battery bay or under the memory module compartment door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Product XXKXXXXX MAAT MOON OY A O E E Warranty lyly y Component 1 Serial number 2 Product number 3 Warranty period e Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed ENWW Contacting support EA NOTE This Digital Product Key is automatically recognized and activated by Mi
61. ifying 10 NFC antenna identifying 10 num lk key identifying 25 num lock light 5 num lock external keypad 26 0 operating environment 67 optical drive 40 optional external devices using 40 P passwords administrator 45 BIOS administrator 46 DriveLock 47 user 45 pinching TouchPad gesture 19 pointing devices setting preferences 17 ports DisplayPort 29 external monitor 29 HDMI 9 31 Miracast 32 USB 8 9 VGA 29 power battery 35 conserving 37 options 33 power button identifying 6 using 33 power connector identifying 8 power lights 5 power switch 33 power saving states 33 product name and number computer 65 public WLAN connection 14 R readable media 34 recovery 57 recovery partition 56 refresh 57 regulatory information regulatory label 66 wireless certification labels 66 reset 57 restoring the hard drive 56 rotating TouchPad gesture 20 S screen brightness keys 24 screen image switching 24 scrolling TouchPad gesture 19 security cable slot identifying 9 security wireless 14 serial number computer 65 setting password protection on wakeup 35 setting power options 33 setup of WLAN 13 setup utility navigating and selecting 58 restoring factory settings 59 Index 75 shutdown 33 Sleep exiting 34 initiating 34 slots security cable 9 SoftPaqs downloading 54 software antivirus 50 criticalupdates 51 Disk Cleanup 43 Disk Defragmenter 43 firewall 51 speaker grill identifying
62. includes a built in hub Go to Device Manager to find out what hardware is installed on your computer 1 From the Start screen type control panel and then select Control Panel 2 Select System and Security select System and then click Device Manager in the left column 30 Chapter5 Multimedia ENWW Connect displays to computers with Intel graphics with an optional hub A NOTE With an Intel graphics controller and optional hub you can connect up to 3 display devices To set up multiple display devices follow these steps 1 Connect an external hub purchased separately to the DisplayPort on your computer using a DP to DP cable purchased separately Be sure that the hub power adapter is connected to AC power 2 Connect your external display devices to the VGA ports or DisplayPorts on the hub 3 When Windows detects a monitor connected to the DP hub the DisplayPort Topology Notification dialog box is displayed Click the appropriate options to configure your displays Multiple display choices include Duplicate which mirrors your computer screen on all enabled display devices or Extend which extends the screen image across all enabled display devices A NOTE If this dialog box does not appear be sure that each external display device is connected to the correct port on the hub For more information press fn f4 and then follow the on screen instructions The HDMI port connects the computer to an optional video
63. ing on battery power NOTE For details about different types of USB ports see Using a USB device on page 39 3 Docking connector Connects an optional docking device or expansion port device 4 AC adapter Battery light e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 90 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged 5 l Power connector Connects an AC adapter Chapter 2 Getting to know your computer ENWW Left bag O06 Component Description 1 jal Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 HDMI port Connects an optional video or audio device such as a high HE definition television any compatible digital or audio component or a high speed HDMI device 3 USB 3 0 charging port Connects an optional USB device such as a keyboard mouse sect external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low curre
64. ing password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 Fromthe Start screen type power options and then select Power Options 2 In the left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended A NOTE Ifyou need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Using battery power Z WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP The computer runs on battery power whenever it is not plugged into external AC power Computer battery life varies depending on power management settings running programs display brightness external devices connected to the computer and other factors Whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss
65. iption key om Opens the Start screen om Opens the charms om d Opens the Windows desktop om q Searches within the app that you have open om tab Switches between open apps and the desktop ty NOTE Continue to press this key combination until the app you want opens ri Down arrow Closes an active app Identifying the hot keys A hot key is a combination of the fn key 1 and either the esc key 2 or one of the function keys 3 To use a hot key A Briefly press the fn key and then briefly press the second key of the hot key combination Hot key combination Description fnt esc Displays system information fn f2 Turns the TouchPad on and off ENWW Using the keyboard 23 Hot key combination Description fn f3 Initiates Sleep which saves your information in system memory The display and other system components LS turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep fn f4 Switches the screen image among display devices connected to the system For example if a monitor is connected to the computer via the optional docking device fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external VGA video standar
66. istant To access HP Support Assistant on the Start screen select the HP Support Assistant app Connecting to a WLAN 14 To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button EA NOTE On some models the wireless light is amber when all wireless devices are off 2 From the Windows desktop or Start screen point to the far right upper or lower corner of the screen to display the charms 3 Select Settings and then click the network status icon 4 Select your WLAN from the list 5 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click Sign in A NOTE If no WLANSs are listed you may be out of range of a wireless router or access point EA NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 6 Follow the on screen instructions to complete the connection Chapter 3 Connecting to a network ENWW After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the tas
67. iveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select Set DriveLock Password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection Type your master password and then press enter To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using Computer Setup Automatic DriveLock In a multiple user environment you can set an Automatic DriveLock password When the Automatic DriveLock password is enabled a random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive A NOTE A BIOS Administrator password must be set before you can access the Automatic DriveLock features ENWW Using passwords 49 Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these steps 1 w Se E Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of th
68. kbar to verify the name and status of the connection A NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using Bluetooth wireless devices select models only A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following e Computers desktop notebook PDA e Phones cellular cordless smart phone e Imaging devices printer camera e Audio devices headset speakers e Mouse Bluetooth devices provide peer to peer capability that allows you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network via optional docking device or expansion port device A local area network LAN is a wired connection A LAN connection uses a RJ 45 network cable sold separately and an optional docking device or expansion port device ZA WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack Connecting to a local area network LAN Use a LAN connection if you want to connect the computer via the optional docking device or expansion port
69. key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Chapter 9 Security ENWW pon aw ps 11 Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys select Set DriveLock Password and then press enter Use the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Change Password When prompted type your current password and then press enter When prompted type a new password and then press enter When prompted type the new password again to confirm and then press enter To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Removing DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 w o Ma p p op Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt Dr
70. licate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes 94 Ef NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution DisplayPort via optional docking device The DisplayPort connects the computer to an optional video or audio device such as a high definition television or to any compatible digital or audio component The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity ENWW Video 29 A NOTE To transmit video and or audio signals through the DisplayPort you need a DisplayPort cable purchased separately A NOTE One DisplayPort device can be connected to the DisplayPort port on the optional docking device The information displayed on the computer screen can be simultaneously displayed on the DisplayPort device To connect a video or audio device to the DisplayPort 1 Connect one end of the DisplayPort cable to the DisplayPort port on the optional docking device 2
71. ly clean your computer Z WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect external power Disconnect all powered external devices A CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display All in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe A NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris ENWW Cleaning your computer 53 Cleaning the TouchPad keyboard or mouse A WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface A CAUTION To prevent damage to internal components do not allow liquids to drip between the keys e To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moisten
72. monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available EA NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall perform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall Installing critical security updates A CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert You can choose whether updates are installed automatically To change the settings from the Start screen type control panel and then select Control Panel Select System and Security select Windows Update select Change settings and then follow the on screen instructions Using HP Client Security select models only HP Client Security software is preinstalled on computer models This software can be accessed through the HP Client Security tile on the Start screen the HP Client Security icon in the notification area at the far right of the taskbar or Windows Control Panel
73. mputer 1 Align the expansion port device connector with the docking connector on the computer ENWW Using optional external devices 41 2 Slide the expansion port device connector into the docking connector on the computer until the connector is seated 42 Chapter 7 External cards and devices ENWW 8 Drives Using optional external hard drives select models only A CAUTION To prevent information loss or an unresponsive system Save your work and shut down the computer before adding or replacing a memory module or hard drive If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Improving hard drive performance Using Disk Defragmenter As you use the computer files on the hard drive become fragmented Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently A NOTE Itis not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete You may want to set it to run during the night or at another time when you do not need access to your computer HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to ru
74. n on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 From the Start screen type disk 3 Click Optimize A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 From the Start screen type disk and then select Uninstall apps to free up disk space 2 Follow the on screen instructions ENWW Using optional external hard drives select models only 43 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non Windows Computer Setup utility BIOS can protect your personal settings and data from a variety of risks A NOTE Security solutions are designed to act as deterrents These deterrents may not prevent a product from being mishandled or stolen NOTE Before you send your computer for service b
75. nd follow the instructions to download and install SoftPaq Download Manager To download SoftPaqs A From the Start screen type s In the search box type softpaq and then select HP SoftPaq Download Manager Follow the instructions to download SoftPaqs A NOTE If prompted by User Account Control click Yes 54 Chapter10 Maintenance ENWW 11 Backup and recovery To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Windows Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up your i
76. nd other system identification information BIOS administrator password in Computer Setup Unauthorized removal of the computer Security cable slot used with an optional security cable Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup Using passwords A password is a group of characters that you choose to secure your computer information Several types of passwords can be set depending on how you want to control access to your information Passwords can be set in Windows or in the non Windows Computer Setup utility that is preinstalled on the computer 44 Chapter 9 Security ENWW BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS e Automatic DriveLock passwords are enabled in Computer Setup e Windows passwords are set only in the Windows operating system e If HP SpareKey has been set up previously and if you forget the BIOS administrator password set in Computer Setup you can use HP SpareKey to access the utility e Ifyou forget both the DriveLock user password and the DriveLock master password set in Computer Setup the hard drive that is protected by the passwords is permanently locked and can no longer be used You can use the
77. nformation Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory A NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows operating system media to reboot the computer and repair the operating system For additional information see Using Windows operating system media purchased separately on page 57 Using the Windows recovery tools To recover information you previously backed up see Windows Help and Support for steps on re
78. ng and the previous shutdown procedures are ineffective press and hold the power button for 15 seconds to perform a hardware reset turning off the computer immediately To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 2 Speaker grill Produce sound 3 Fingerprint reader Allows a fingerprint logon to Windows instead of a password logon 6 Chapter 2 Getting to know your computer ENWW Keys ENWW QWOOOOOQHOHO D Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key 3 om Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 num lk key Turns the embedded numeric keypad on and off when pressed in combina
79. ng system media purchased Separately scccssssessesessssessseesseseeees 57 Using Windows Refresh or Windows Reset ccsscsssessesssessessesseeceesseeseeeeeseeseesseceseeseeeseesseessees 57 Using HP Software Setup sccsscssccsscssecsscsseesscessesecessesssessecsecsescsesseeseesaesaesaeesaeeseseseeessessesssenseses 57 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ccccccccsssscsssssccscccscccceeeeens 58 Using COMPULEr SOtUP ss sissien iiien Geachsneveveassctiecccaseseenenseceadbaerse edecoted svaveetuavenuteedsesecs 58 Starting Computer Setup ccsccessccesecsscceseecsscecsecsensessccecsecsseeeseeceeeecseceseeeseseseeeseeeeneeeseeeeeeesaes 58 Navigating and selecting in Computer Setup ccccesseessessecsceseeseseseeseesseesoecseeseeseeseeeeseeseeseees 58 Restoring factory settings in Computer Setup ccsscsscessesssessessesseeceesseeseesseesaesseceseeessesseeseees 59 Updating the BIOS csecssccsscsssssscessesscessesssesseseecsseseessseseessseseesaeesseeaseseeaseeseeessessesssessecsesseesaes 59 Determining the BIOS Version cccsccsssssesssessecsscsecsecssessscessesssessesssessecsessseceesseesees 59 Downloading a BIOS Update c csscsssssscsssesscessesssessestesseeseesseeseesseeseeseeeseeesesseessees 60 WSIMG MULEIBOOE ee cxccbsceds ch descteds czanec cae sscessdcatascesbae T vnsday cas uatecau
80. nt Some USB devices require power and require you to use a powered port The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE The battery can be depleted quickly if you charge multiple devices while operating on battery power NOTE For details about different types of USB ports see Using a USB device on page 39 4 Micro SD memory card reader Supports micro Secure Digital SD memory cards Mizro 50 ENWW Left 9 Display Component Description 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 3 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video For information on using the webcam access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 4 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer 5 WLAN antennas 2 select models only Send and receive wireless signals to communicate with wireless local area networks WLAN 6 Near Field Communication NFC antenna select Send and receive wireless signals to communicate and transfer data models only info to and from your NFC compatible devices The antennas
81. occurs A NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Factory sealed battery To monitor the status of your battery or if the battery is no longer holding a charge run Battery Check in Help and Support To access battery information from the Start screen type support select the HP Support Assistant app and then select Battery and performance If Battery Check indicates that your battery should be replaced contact support The battery ies in this product cannot be easily replaced by users themselves Removing or replacing the battery could affect your warranty coverage If a battery is no longer holding a charge contact support When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal Finding additional battery information HP Support Assistant provides the tools and information about the battery To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance e Battery Check tool to test battery performance e Information on calibration power management and proper care and storage to maximize battery life e Information on battery types specifications life cycles and capacity ENWW Setting power options 35 To access battery information A Toaccess battery informa
82. or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 63 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE Ifyou need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device ENWW A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 Goto http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go
83. ot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways e To set anew boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup e To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu e To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select one of the following options e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Hybrid e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Native Boot mode e Advanced gt Boot Options gt Legacy Boot Order gt Legacy Boot Mode Press enter 4 To move the device up in the boot order use a pointing device to click the up arrow or press the key ENWW Using MultiBoot 61 62 To move the
84. p location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ENWW Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system
85. plugged into an external power source e Stop disable or remove any external memory cards that you are not using e Decrease screen brightness Before you leave your work initiate Sleep or shut down the computer ENWW Setting power options 37 7 External cards and devices Using Micro SD memory cards Optional memory cards provide secure data storage and convenient data sharing These cards are often used with digital media equipped cameras and PDAs as well as with other computers To determine the memory card formats that are supported on your computer see the Getting to know your computer on page 4 section Inserting a memory card A CAUTION To reduce the risk of damage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the Micro SD memory card reader and then press in on the card until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed Removing a memory card A CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the memory card 1 Save your information and close all programs associated with the memory card 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar Then follow the on
86. r on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 60 Chapter12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI ENWW Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly A NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a bo
87. re or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless computer to the modem and test the Internet service 94 Ef NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e A wireless router 2 purchased separately e A wireless computer 3 A NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet pa S 4A La _ _ _ X SS As your network grows additional wireless and wired computers can be connected to the network to access the Internet ENWW Connecting to a wireless network 13 For help in setting up your WLAN see the informa
88. reas of your computer e Near the bottom of the TouchPad e Onthe right side of the keyboard e Onthe upper right side of the display e Onthe left side of the display Depending on your computer model the reader may be oriented horizontally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor Refer to the Getting to know your computer on page 4 section for the location of the reader on your computer 52 Chapter9 Security ENWW 10 Maintenance Cleaning your computer Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration For example Disposable wipes which come in a variety of brand names e Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes A CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safe
89. reless router or a wireless access point e Bluetooth device select models only Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras Ina PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using the wireless controls You can control the wireless devices in your computer using these features e Wireless button wireless switch or wireless key referred to in this chapter as the wireless button Operating system controls Using the wireless button The computer has a wireless button one or more wireless devices and one or two wireless lights depending on the model All of the wireless devices on your computer are enabled at the factory so the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off A NOTE On some models the wireless light is amber when all wirel
90. rms the function indicated by the icon in the upper right corner of the key 3 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Turning the embedded numeric keypad on and off Press fn num lk to turn on the embedded numeric keypad Press fn num lk again to turn off the keypad A NOTE The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer Switching key functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions e To use the navigational function of a keypad key while the keypad is off press and hold the fn key while pressing the keypad key e To use the standard function of a keypad key while the keypad is on Press and hold the fn key to type in lowercase Press and hold fn shift to type in uppercase Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example ENWW Using the keyboard 25 e When num lock is on most keypad keys type numbers e When num lock is off most keypad keys function like the arrow
91. row keys to select the hard drive you want to protect and then press enter Read the warning To continue select YES When prompted type a master password and then press enter When prompted type the master password again to confirm and then press enter When prompted type a user password and then press enter When prompted type the user password again to confirm and then press enter To confirm DriveLock protection on the drive you have selected type DriveLock in the confirmation field and then press enter A NOTE The DriveLock confirmation is case sensitive 13 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a DriveLock password Be sure that the hard drive is inserted into the computer not into an optional docking device or external MultiBay At the DriveLock Password prompt type your user or master password using the same kind of keys you used to set the password and then press enter After 2 incorrect attempts to enter the password you must shut down the computer and try again Changing a DriveLock password To change a DriveLock password in Computer Setup follow these steps 1 Turn on the computer and then press esc while the Press the ESC
92. s html e HP service center locations HP website e Support information To access the latest user guide go to http www hp com Ordering parts and finding additional help support and select your country Select Drivers amp j Downloads and then follow the on screen instructions e Accessories available for the device Safety amp Comfort Guide e Proper workstation setup posture health and work habits To access this guide e Electrical and mechanical safety information A From the Start screen type support and then select the HP Support Assistant app or Go to http www hp com ergo Regulatory Safety and Environmental Notices e Regulatory and safety information To access this guide e Battery disposal information 1 From the Start screen type support and then select the HP Support Assistant app 2 Select My computer and then select User guides Limited Warranty To access this guide from the Start screen select the HP Support Assistant app select My computer and then select Warranty and services or Go to http www hp com go orderdocuments Warranty information You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you
93. sconnect the computer from external power e Press and hold the power button for 15 seconds to perform a hardware reset turning off the computer immediately Setting power options Using power saving states Sleep is enabled at the factory When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory ENWW Shutting down turning off the computer 33 A CAUTION Toreduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external memory card A NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state Initiating and exiting Sleep With the computer on you can initiate Sleep in any of the following ways e Briefly press the power button e From the Windows desktop or Start screen point to the upper right or lower right corner of the screen When the charms list opens click Settings click the Power icon and then click Sleep To exit Sleep briefly press the power button When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working A NOTE Ifyou have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Enabling and exiting user initiated
94. screen instructions 38 Chapter 7 External cards and devices ENWW 3 Press in on the card 1 and then remove it from the slot 2 9 Ef NOTE If the card does not eject pull the card out of the slot Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional docking device or USB hub provides additional USB ports that can be used with the computer Connecting a USB device A CAUTION Toreduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port A NOTE The following illustration may look slightly different than your computer d You will hear a sound when the device has been detected A NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the
95. se precautions If removal or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surface of the component If you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact HP support 73 Index A AC adapter battery light 8 administrator password 45 antivirus software 50 audio functions checking 28 audio in microphone jack identifying 8 audio out headphone jack identifying 8 Automatic DriveLock password entering 50 removing 50 B battery conserving power 37 discharging 36 displaying remaining charge 36 low battery levels 36 battery bay 66 Battery Check 36 battery information finding 35 battery power 35 BIOS determining version 59 downloading an update 60 updating 59 Bluetooth device 12 15 Bluetooth label 66 buttons left TouchPad 4 power 6 33 right TouchPad 4 volume 27 C cables USB 39 caps lock light identifying 5 caring for your computer 53 checking audio functions 28 cleaning your computer 53 compon
96. seesscessesscessessecssecsessseseesseesaecasssaeeaeseeeasseseessseseecsseaes 38 Usinga USB GOV ICC xe casee ces cssicceds Sasa casa sce eas dcecdet in sane aut eneee eaea zen vede stat nae dia Eor eaaa aerea a Ri PESER E eieaa aa ER AES 39 Connecting a USB device escescessesscessesscensecssessecaecseecsessaesaecsaessecescesecessessecseeceecsseseesnesaeseesaess 39 REMOVING a USB CeVICE s ni neactar naaa rea aR E A EAE R E AE 40 Using optional external devices csccsssesscessssssessesscessessecssessesessseesseeseesssesaesaseseeseeeseessenseceseseeseesessceesseesees 40 Using optional external drives ccscccsecssessesssessecssessecssceecsscessessseseceseseessseaeeceesseesaesseesrenaesaseas 40 Using the docking COMNECEOT sirarni a danara eai aaa iei a a a dari LERAREN 41 E D S S 43 Using optional external hard drives select models only ccccsccsesscsesscsesecccsecsesseseseseseseseeseseesesseseseeseees 43 Improving hard drive performance cescessesssessecssessessseseeseecssecsscsstessesseessesseesseseecsesseessesseesaess 43 Using Disk Defragmenter ccsscsssssssssecsscssessecsscssscsssesscesseseecsseseeseseseecaseseesaeesaeeaess 43 Using Disk Cleanup sesszecsscceseeseasdeseacvsacusce steaascensee acueesnddausaevayedonssensacvashvancnseucusseseuemtasanesy 43 T SCAN coe cates sca emneiasieese N S 44 Protecting the COMPUtE D i ics ecss cccsceisssccesdeacsecsciessedcevencatessceencee
97. sing the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition From the Start screen type pc and then select This PC A NOTE If the Recovery Image partition is not listed you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 57 3 Ifthe Recovery Image partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Chapter 11 Backup and recovery ENWW Using Windows operating system media purchased separately
98. storing files and folders To recover your information using Automatic Repair follow these steps ENWW Backing up your information 55 56 A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition and the Windows partition From the Start screen type file and then click File Explorer From the Start screen type pc and then select This PC 9 Ef NOTE If the Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 57 3 Ifthe Windows partition and the Recovery Image partition are listed restart the computer by pressing and holding the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Startup Repair 5 Follow the on screen instructions A NOTE For additional information on recovering information u
99. sves eesttecsenodstanded secchonsnueyscsndweasetnen Eaa EERO EREEREER 44 Using PASSW ORGS isc cose aaran enna tue ecex eth casey cosctvas vied laldexs ede Woes ve A AA ATAR AT 44 Setting passwords in WINCOWS ccssccsssssessecssessecssessscesessscessesecessessesesessesseeseesseeseesneseeeseasees 45 Setting passwords in Computer Setup s csscsssssscessesssescesscessessesseessecsseeeseeseeseeseesesesseenseessees 45 Managing a BIOS administrator password cs cssccsscsssesscessesscessesscessessesseecseseeseesneeseeseseeeasees 46 Entering a BIOS administrator password s ss cessesscessesscessessecseeceeseeessessseseesssessees 47 Managing a Computer Setup DriveLock password csscessesssessessecsseceessseseesseeseecesessnenseeseeeseees 47 Setting a DriveLOck password ccscessecsesssecsecssessecssesececssecsecessesceseecssessesssessessesaes 48 Entering a DriveLock password ccsscescessesssessecssessecssessecaeseesaeesacsaeeseeeseeseesesesseess 48 Changing a DriveLOck password ccsccssccescsssesscessesscescessceseessesetecsesseeseesseeseeesseeseees 48 ENWW Removing DriveLOck Protection csscesccsscesscescesseescessecesesseceseseesaesseesaessseseesseeaeeas 49 Using Computer Setup Automatic DriveLock c cescesscescessesssessessseseeceseseesaesseeseesaeseesseesseessees 49 Entering an Automatic DriveLOck password s
100. t connect an audio or video device such as a high definition TV to the HDMI port on your computer Then configure the default audio playback device as follows 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click either Digital Output or Digital Output Device HDMI 3 Click Set Default and then click OK To return audio to the computer speakers follow these steps 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click Speakers 3 Click Set Default and then click OK Discovering and connecting to Miracast compatible wireless displays select models only To discover and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast A Swipe from the right edge of the Start screen tap Devices tap Project and then follow the on screen instructions Point to the upper right or lower right corner of the Windows desktop or Start screen to display the charms click Devices click Project and then follow the on screen instructions 32 Chapter5 Multimedia ENWW 6 Power management A NOTE A computer may have a power button or a power switch The term power button is used throughout this guide to mean both types o
101. the Power icon and then click Shut down If you cannot restart the computer using this procedure see The computer is on but not responding on page 70 The computer is on but not responding If the computer is turned on but is not responding to software or keyboard commands try the following emergency shutdown procedures in the sequence provided until shutdown occurs A CAUTION Emergency shutdown procedures result in the loss of unsaved information e Press and hold the power button for at least 5 seconds e Press and hold the power button for 15 seconds to perform a hardware reset turning off the computer immediately The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer A WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface su
102. the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options To access Mouse Properties e From the Start screen type mouse click Settings and then select Mouse Using the TouchPad A NOTE Your TouchPad is equipped with a capacitive image sensor This sensor supports the force enabled gesture continuation feature for navigating scrolling and pinching zooming This feature enables these TouchPad gestures to repeatedly continue as long as finger force is being applied to the TouchPad during the gesturing technique Additionally the TouchPad detects the force of the finger pressure being applied while using these gestures Press your fingers down on the TouchPad with force while gesturing to accelerate the gesture motion The classic TouchPad gestures described in the section below are also supported To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons like the buttons on an external mouse Turning the TouchPad off and on To turn the TouchPad off and on press fn f2 Using TouchPad Gestures Your TouchPad allows you to navigate the pointing device on the screen by using your fingers to control the pointer action The TouchPad supports a variety of gestures To use TouchPad gestures place two fingers on th
103. tion select the HP Support Assistant app on the Start screen and then select Battery and performance Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC adapter to the computer A NOTE The computer must be connected to external power for Battery Check to work properly 2 Toaccess battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Battery Check examines the battery and its cells to see if they are functioning properly and then reports the results of the examination Displaying the remaining battery charge A Move the pointer over the power meter icon on the Windows desktop in the notification area at the far right of the taskbar Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power Maximum discharge time gradually decreases as the battery storage capacity naturally degrades Tips for maximizing battery discharge time e Lower the brightness on the display e Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses Set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights From the Start s
104. tion provided by your router manufacturer or your ISP Configuring a wireless router For help in setting up a WLAN see the information provided by your router manufacturer or your ISP A NOTE Itis recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to email that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information access HP Support Ass
105. tion with the fn key Alternates between the navigational and numeric functions on the integrated numeric keypad Top 8 Component 1 Audio out headphone jack Audio in a microphone jack Description Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides select the HP Support Assistant app on the Start screen select My computer and then select User guides NOTE Whena device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 3 0 charging port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE The battery can be depleted quickly if you charge multiple devices while operat
106. tions are included in this appendix Troubleshooting resources e Access website links and additional information about the computer through HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 29 Ef NOTE Some checkup and repair tools require an Internet connection HP also provides additional tools that do not require an Internet connection e Contact HP support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Choose from the following types of support Chat online with an HP technician A NOTE When chat is not available in a particular language it is available in English o Find HP support worldwide telephone numbers Locate an HP service center Resolving issues The following sections describe several common issues and solutions The computer is unable to start up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up e Ifthe computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power EA NOTE Use only the AC adapter provided with the computer or one approved by HP for this computer e ifthe computer is plugged into an external power source other than an AC outlet plug
107. ue select YES When prompted to type your new password again leave the field empty and then press enter To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter After 3 unsuccessful attempts to enter the BIOS administrator password you must restart the computer and try again Managing a Computer Setup DriveLock password ENWW A CAUTION To prevent the DriveLock protected hard drive from becoming permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a hard drive DriveLock can be applied only to the internal hard drive s of the computer After DriveLock protection is applied to a drive a password must be entered to access the drive The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords
108. xpand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer A NOTE HP external USB optical drives should be connected to the powered USB port to the computer USB drives include the following types e 1 44 megabyte diskette drive e Hard drive module e External optical drive CD DVD and Blu ray e MultiBay device 40 Chapter7 External cards and devices ENWW Using the docking connector The docking connector connects the computer to an optional docking device or expansion port device An optional docking device or expansion port device provides additional ports and connectors that can be used with the computer A NOTE The following images may look different from your computer docking device or expansion port device Refer to the illustration that most closely matches your docking device or expansion port device To connect the computer to a docking device 1 Pull out the connect button 1 on the docking device to retract the locking mechanism 2 Align the docking posts on the docking device with the receptors on the bottom of the computer and lower the computer into the docking device 2 until the computer is seated o 3 Push in the connect button 1 on the docking device to secure the docking device to the computer The connect light 2 turns on when the computer is fully docked To connect the expansion port device to the co
109. y and an external display are turned on press fn f4 one or more times to switch between the 2 displays Configure the monitor settings to make the external display primary a From the Windows desktop right click on a blank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary display A NOTE When using both displays the DVD image will not appear on any display designated as the secondary display Resolving issues 71 The process of burning an optional external disc does not begin or it stops before completion e Be Sure that all other programs are closed e Turn off Sleep mode e Be sure that you are using the right kind of disc for your drive e _ Be sure that the disc is inserted properly e Select a slower write speed and try again e Ifyou are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive 72 Appendix B Troubleshooting ENWW ENWW Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe the

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