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HP Officejet Pro 6230 User Guide – ENWW

1. M 88 Material safety data sheets 2 42 enean einer innen intei 88 Recycling programs usant m 88 HP inkjet supplies recycling program ssseeeen emen 88 Disposal of waste equipment by users sssssssssssssssssseeee eene 88 Power CONSUMPRION 22555080 1 1 12 12 Unten ia Roca o anre dea doe pecado 88 Chemical substan OS citada batalla 89 Battery disposal in the Taiwan su 89 Battery notice for Brazil ss 89 California Perchlorate Material Notice ssseesennnm emen 89 Toxic and hazardous substance table China sss 90 Restriction of hazardous substance Ukraine seee nn 90 Restriction of hazardous substance India sen 90 EPEA tu CN da cantas 90 China SEPA Ecolabel User Information oooocconnccnccccccccnncconcnnncconnnannnnnnnccnnnnn conan enne 91 Appendix B Errors Windows ccsssscccccsssssceeeesseeeecessseeecenesseeeeeenseseseseeesesseeseeseessaeeeesesseeeseneesecaeseusesssseesenss 92 LOW ODD ocior nn dits e rie i cee ards f clle hea ans is em soumet meh 2 ELI I HAS Eo 92 Very OW OD IDK ae eee petendi te dti A 93 Ink cartridge probler edd exe cct etae exec eu tec dette Leap dai 93 Paper size MISMatch 4 cota mn ne dt edi tta Patti ao Li asa 94 Ink cartridge carriage stalled eri at ae tio rte o eed a eek ede 94 Paper jam Gr tray problem 2288 ere aceite A mn a Ae 94 Outio
2. Click Apply Z CAUTION Always turn the printer off properly using either Auto Off or the Power button If you improperly turn the printer off the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues E NOTE The printer s Sleep Mode and Auto Off features are temporarily not available if one or more of the ink cartridges are missing After the cartridge is reinstalled these features resume Optimize Printing Supplies To optimize printing supplies such as ink and paper try the following ENWW Recycle used original HP ink cartridges through HP Planet Partners For more information visit www hp com recycle Optimize paper usage by printing on both sides of the paper Save ink and paper when printing web content with HP Smart Print For more information visit www hp com go smartprint HP EcoSolutions HP and the Environment 3 e Change the print quality in the printer driver to a draft setting The draft setting uses less ink e Do not clean the printhead unnecessarily Doing so wastes ink and shortens the life of the cartridges Understand the printer parts This section contains the following topics e Front view e Printing supplies area e Back view Front view 1 Ink cartridge access door 2 Control panel 3 Output tray extender 4 Paper width guides 5 Input tray 6 Output tray 7 Power button
3. Printer Information Peniel model number ATOS Praia m l rater THI 10055 Serene ID 2X Ferro Veron PNLPCATI3BAT Pages prisiod Tray 125 Totals Auip eupiias units Ir cariradgs level Kon 110 Met Ces Expres oriy Ach ink Wrepls may vary Test Pattern 1 W ihe ines r es siraigid and enrracina Jaen Den princi Test Pattern 2 ou ape hin fib brea BOE are of Mo obe docs olen Ene prada Taat Patiam 3 V yen ii hour brisa os Pl pajas boro Leu er adr poli lean prieta If defects are seen on the page follow the steps below 1 Ifthe Print Quality report shows faded partial streaked or missing color bars or patterns check for depleted ink cartridges and replace the ink cartridge that corresponds to the defective color bar or color pattern If there is no depleted ink cartridge remove and reinstall all ink cartridges to make sure they are properly installed Do not remove the depleted cartridge until you have a new ink cartridge available to replace For information about how to install new cartridges see Replace the ink cartridges 2 Ifthe lines in Test Pattern 1 are not straight and connected align the printer For more information see Maintain the printhead and ink cartridges 3 If you see white lines across any of the color blocks in Test Pattern 2 clean the printhead For more information see Maintain the printhead and ink cartridges 64 Chapter8 Solve a problem ENWW 4 If you see white or dark
4. If you are having problems using HP ePrint check the following e Make sure the printer is connected to the Internet using an Ethernet or wireless connection 68 Chapter8 Solve a problem ENWW Ey NOTE You cannot use these web features if the printer is connected using a USB cable e Make sure the latest printer updates have been installed on the printer For more information see Update the printer e Make sure HP ePrint is enabled on the embedded web server EWS For more information see Set up HP ePrint e Make sure the network hub switch or router is turned on and working correctly e f you are connecting the printer using an Ethernet cable make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer For more information see General network troubleshooting e f you are connecting the printer using a wireless connection make sure the wireless network is functioning properly For more information see Unable to connect the printer wirelessly e f you are using HP ePrint check the following o Make sure the printer s email address is correct o Make sure that the printer s email address is the only address listed in the To line of the email message If other email addresses are listed in the To line the attachments you are sending might not print o Make sure you are sen
5. Print documents Print brochures Print on envelopes Print photos Print on special and custom size paper Print on both sides duplexing Print using the maximum dpi Tips for print success Print with AirPrintTM Set the paper size for the printer Print documents To print documents Windows PF N 5 26 Chapter Load paper in the tray For more information see Load paper From your software select Print Make sure your printer is selected Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences Ex NOTE To set print settings for all print jobs make the changes in the HP software provided with the printer For more information on the HP software see Printer management tools Select the appropriate options 3 Print ENWW e Onthe Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select the appropriate print quality in the Quality Settings area e Click the Advanced button in the Paper Output area select the appropriate paper size from the Paper Size drop down list E NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer c
6. To replace the ink cartridges 1 Make sure the printer is turned on 2 Open the ink cartridge access door Ex NOTE Wait until the print carriage stops moving before proceeding 3 42 Chapter 5 Work with ink cartridges ENWW 4 Remove the new ink cartridge from its packaging 5 Using the color coded letters for help slide the ink cartridge into the empty slot until it clicks securely into the slot Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing 6 Repeat steps 3 through 5 for each ink cartridge you are replacing Close the ink cartridge access door Order ink cartridges ENWW To order ink cartridges go to www hp com At this time some portions of the HP website are available in English only Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can visit the www hp com buy supplies page to obtain information about purchasing HP products in your country Use only the replacement cartridges that have the same cartridge number as the ink cartridge you are replacing You can find the cartridge number in the following places Order ink cartridges 43 e Inthe embedded web server by clicking the Tools tab and then under Product Information clicking Ink Gauge For more information
7. e Paper Type The appropriate brochure paper type e Quality Normal or Best 6 Select any other print settings that you want and then click Print to begin printing Print on envelopes Avoid envelopes with the following characteristics e Very slick finish e Self stick adhesives clasps or windows e Thick irregular or curled edges e Areas that are wrinkled torn or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased NOTE For more information about printing on envelopes see the documentation available with the software program you are using 28 Chapter3 Print ENWW To print envelopes Windows 1 2 3 4 6 Load envelopes in the tray For more information see Load paper On the File menu in your software click Print Make sure your printer is selected Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences E NOTE To set print settings for all print jobs make the changes in the HP software provided with the printer For more information on the HP software see Printer management tools Select the appropriate options e Onthe Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection are
8. 4 Chapter 2 Get started ENWW Printing supplies area 1 Printhead 2 Ink cartridges E NOTE Ink cartridges should be kept in the printer to prevent possible print quality issues or printhead damage Avoid removing supplies for extended periods of time Do not turn the printer off when a cartridge is missing Back view 1 Universal serial bus USB port 2 Ethernet network port 3 Power input Use the printer control panel This section contains the following topics e Overview of buttons and lights e Control panel lights reference ENWW Use the printer control panel 5 Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features Label Name and Description 5 Power button Turns the printer on or off It is dimmed when the printer is in sleep mode B Paper Size Selection button and lights Use the B Paper Size Selection button to select the paper size you have loaded in the input tray Each time you press the button the light will move downwards to the next light selecting the paper size corresponding with the light At the bottom light pressing the button selects the top light and its corresponding paper size Ink cartridge lights Provide information about the printhead and ink cartridges such as the status of estimated ink levels and problems with the cartridges or printhead m HP ePrint button and
9. Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion However the firewall might block communication between the computer and the printer If there is a problem communicating with the printer try temporarily disabling the firewall If the problem persists the firewall is not the source of the communication problem Re enable the firewall Solve a problem ENWW Use this troubleshooter to help you get your printer on the network if you have a firewall or antivirus protection that is causing a problem Click here to go online for more information At this time this website might not be available in all languages e Restart the printer and the computer If the printer is still not responding turn off the printer and the computer and turn them back on If the above solutions do not resolve the problem click here for more online troubleshooting Something on the page is missing or incorrect e Try the solutions in Print quality is not acceptable e Check the printer location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fi
10. Click OK and then click Print or OK in the Print dialog box E NOTE After the printing is finished remove unused photo paper from the input tray Store the photo paper so it does not start to curl which could reduce the quality of your printout To print a photo from the computer OS X 1 2 3 4 Load paper in the tray For more information see Load paper From the File menu in your software choose Print Make sure your printer is selected Set the print options If you do not see options on the Print dialog click Show Details Ex NOTE The following options are available for your printer Locations for the options can vary from one application to another a Choose the appropriate paper size in the Paper Size pop up menu EZ NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match b Select an Orientation c From the pop up menu choose Paper Type Quality and then choose the following settings 30 Chapter 3 Print ENWW e Paper Type The appropriate photo paper type e Quality Best or Maximum dpi e Click the Color Options disclosure triangle and then choose the appropriate Photo Fix option o X Off applies no changes to the image o Basic automatically focuses the image moderately adjusts image sharpness 5 Select any other print settings you want and then click Print Print on special and custom siz
11. il 46 Set up the printer for wireless communication ss 46 Before you Deglri 3 5 nili o ea ibid 46 Set up the printer on your wireless network oooooocoooccccccccccccccoononconccnncnnncnnnnnnnnn nn nn nnnccnnnnnn 47 Change the connection YPE souran aa dete ltd dada 48 Test the wireless connection ssssssssssssseeeeneeeeen nennen nns 49 Change network settings ss 49 Use HP Wireless directa Pe tarea lere tif blat deem bie tee nales defun 50 7 Printer management tools ic coi eet entend eae DR HEURE ACE een deeds ins 53 Toolbox Windows puta eo e ei d reed eaten ears 53 HIP Utility AO SX T te o decia s ete aaa den ocu En etta uten dte or ates ee cel 53 Embedded web server siennes 53 About COOK OSa ee dr Ert vecti dia 54 Open the embedded web server ss 54 Embedded web server cannot be opened sss 55 8 Solve a probl M 5 s2 sem E S 57 HPESUP PI o eses 57 Register printer iii dd dd 57 SUPPOM PTOCESS a A A A AA En rte 57 Obtain electronic support sise 58 HP support by phone air nu mater ii a a Redde nouae ian 58 Before you Call crs 22 22 tot mt Idi aedium 58 Phone support period ss 59 Support phone numbers sssssssssssssssseseeneenee nennen enne 59 ENWW After the phone support period oooooioncccccccccocccccccccccnncnnnnnnnonnonconncnnnnnnnnncnnnnnannnnnns 59
12. la impresora For more information visit www hp com ecosolutions Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair This section contains the following topics Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Disposal of waste equipment by users Power consumption Chemical substances Battery disposal in the Taiwan Battery notice for Brazil California Perchlorate Material Notice Toxic and hazardous substance table China Restriction of hazardous substance Ukraine Restriction of hazardous substance India Environmental product stewardship program 87 e EPEAT e China SEPA Ecolabel User Information Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obt
13. see Embedded web server e Onthe printer status report see Printer status report e On the label of the ink cartridge you are replacing e Onasticker inside the printer Open the ink cartridge access door to locate the sticker e Inthe printer software click Shop and then click Shop For Supplies Online E NOTE The Setup ink cartridge that comes with the printer is not available for separate purchase Store printing supplies e Keep all ink cartridges in the original sealed packages until they are needed e Inkcartridges can be left in the printer for extended periods of time However to assure optimal ink cartridge health be sure to turn off the printer properly For more information see Turn the printer off e Store ink cartridges at room temperature 15 35 C or 59 95 F Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer In addition this memory chip stores a limited set of anonymous information about the usage of the printer which might include the following the number of pages printed using the cartridge the page coverage frequency of printing and the printing modes used This information helps HP design future printers to meet our customers printing needs The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their p
14. Understand printer reports iii 59 Printer Status report de eae Lesen tette nent alarde 59 Network configuration page sise 60 Printer information page sise 62 Print quality diagnOStic report saisissant Tintin tient 63 Wireless test TGDOIT o emma ee t hip es di ne 65 Solve printer problems RETE t 65 Sove printing problems Lens lirica Lib o dead e MR benedi 66 Solve problems using HP ePrint iniri tertie rint cade D att timer 68 Solve network problems sise 69 General network troubleshooting ooooooccccnnnociccccnonccnncnccnnnannncnnnannn cnn cnnnnnn eene nnnm 70 Unable to connect the printer wirelessly sssn m 70 Maintain the printer iniit ene ica 71 Clean the exterior names Felt ieget heit taken due tes gati D ses dt 72 Maintain the printhead and ink cartridges oooooooccccnccccccncccccconanonaonnnnnnnncnnnnnnnnnnnananannnnnns 72 Clear paper jaMS ci O R Hees 73 Reset the printer it eee tie ete re i ne nn AN nn dar fuient NN di fi 78 Appendix A Technical information siennes 79 SpecifICatioris 3 n Ah En e e en ne etit das SV a ue dec te tes Pet 79 Regulatory Inforimation ciis credit Lens di date ende gs 80 Regulatory Model Number enit cantina decidida 81 EGG statement e toa edi a ee E Oa eet tended ie 81 Notice to users in KOER ote t det attt t f edad dd 81 VCCI Clas
15. and according to the graphic ib Make sure the stack of envelopes does not exceed the line marking in the tray Ex NOTE Do not load envelopes while the printer is printing 5 Slide the paper width guides in the tray until they touch the edge of the stack of envelopes and then close the tray 22 Chapter2 Get started ENWW 6 Pull out the output tray extension To load cards and photo paper 1 Lift the output tray 2 Pull out the input tray to extend it 3 When you pull out the input tray one or all the Paper Size Selection lights will blink see Control panel lights reference for printer lights behaviors If you are loading a different sized paper change the paper size for the printer see Set the paper size for the printer ENWW Load paper 23 4 Insert the paper print side down in the center of the tray Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray and does not exceed the stack height marking on the side of the tray ET NOTE Do not load paper while the printer is printing 5 Slide the paper width guides in the tray until they touch the edge of the stack of paper and then close the tray 6 Pull out the output tray extension 24 Chapter2 Get started ENWW Update the printer HP is always working to improve the performance of its printers and bring you the latest features By default if the printe
16. available on the control panel use the selection button to select the size of the paper loaded see Set the paper size for the printer Otherwise load paper that matches the paper settings you have selected and then close the input tray properly The Paper Size Selection lights are cycling or blinking in sequence one after another from top to bottom for about 10 seconds NOTE This section is only applicable to newer versions of iOS and OS X devices When you connect your Apple mobile device to your printer the paper size selection lights blink in sequence for about 10 seconds and then stop The blinking lights confirm that your mobile device is connected to the correct printer If you press the selection button once the lights will stop blinking Paper basics The printer is designed to work well with most types of office paper It is best to test a variety of print paper types before buying large quantities Use HP paper for optimum print quality Visit the HP website at www hp com for more information about HP paper 16 Chapter 2 Get started ENWW HP recommends plain papers with the ColorLok logo for printing everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and that dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights
17. for people with disabilities Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system s accessibility options and features The software also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the HP software functions can be executed through keyboard commands The HP software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper width guides can be operated by users with limited strength and reach Support For more details about the accessibility of this printer and HP s commitment to product accessibility visit HP s website at www hp com accessibility For accessibility information for Mac OS X visit the Apple website at www apple com accessibility HP EcoSolutions HP and the Environment Hewlett Packard is committed to helping you optimize your environmental footprint and empowering you to print responsibly at home or in the office For more detailed information about environmental guidelines that HP follows during the manufacturing process see Environmental product stewardship program For more
18. for the paper that is loaded enables a mobile device to know what paper size it is printing Set the paper size for the printer When you pull out the input tray one or all the Paper Size Selection lights will blink see Control panel lights reference for printer lights behaviors If you are loading a paper size that is not listed on the control panel change the paper size in the HP printer software or the embedded web server EWS For information on how to open the printer s EWS see Open the embedded web server Es NOTE If you pull out the input tray when there is a paper path related error there will be no change to the way the Paper Size Selection lights are currently lit To change the current paper size from the printer control panel Continue to press the A Paper Size Selection button until the desired paper size is selected as indicated by the Paper Size Selection light E NOTE If you have loaded a paper size that is not one of the sizes listed on the control panel then the paper size will need to be set in the EWS For information on how to open the printer s EWS see Open the embedded web server ENWW Set the paper size for the printer 37 4 HPePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint enabled printer anytime from any location It s as simple as sending an email to the email address assigned to your printer when you enable Web Services on
19. information see Open the embedded web server 2 Click the Network tab and then click the different network items to make changes Use HP wireless direct With HP wireless direct you can print wirelessly from a computer smart phone tablet or other wireless capable device without connecting to an existing wireless network For more information about the HP wireless direct button and light patterns see Control panel lights reference You may print an HP Wireless Direct Guide as a reference for HP wireless direct To print the HP Wireless Direct Guide Pressing the Qu HP wireless direct button the first time will turn on HP wireless direct and print the HP Wireless Direct Guide The guide includes the HP wireless direct network name and password After the first time you can press the Qu HP wireless direct button and the Information button together to print the HP Wireless Direct Guide Guidelines when using HP wireless direct e Make sure your computer or mobile device has the necessary software If you are using a computer make sure you have installed the printer software provided with the printer e If you have not installed the HP printer software on the computer connect to HP wireless direct first and then install the printer software Select Wireless when prompted by the printer software for a connection type e Ifyou are using a mobile device make sure you have installed a compatible printing ap
20. information about HP s environmental initiatives visit www hp com ecosolutions 2 Chapter 2 Get started ENWW Manage Power Optimize Printing Supplies Manage Power To conserve electricity the printer comes with the following features Sleep mode Power usage is reduced while in Sleep mode The printer goes into low power mode after 5 minutes of inactivity To change the time to Sleep mode 1 Auto Off Open the embedded web server EWS For more information see Open the embedded web Server Click the Settings tab In the Power Management section click Energy Save Mode and select the desired option Click Apply Auto Off is automatically enabled by default when you turn on the printer When Auto Off is enabled the printer will automatically turn off after 8 hours of inactivity to help reduce energy use Auto Off turns the printer off completely so you must use the Power button to turn the printer back on For printer models with wireless or Ethernet network capability Auto Off is automatically disabled when the printer establishes a wireless or Ethernet network connection Even when Auto Off is disabled the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use 1 2 3 4 Open the embedded web server EWS For more information see Open the embedded web server Click the Settings tab In the Power Management section click Auto Off and select the desired option
21. let the EWS recognize your computer the next time you visit For example if you have configured the EWS language a cookie helps remember which language you have selected so that the next time you access the EWS the pages are displayed in that language Some cookies such as the cookie that stores customer specific preferences are stored on the computer until you clear them manually You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies Depending on your printer if you disable cookies you also disable one or more of the following features e Using some setup wizards e Remembering the EWS browser language setting e Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies see the documentation available with your Web browser Open the embedded web server You can access the embedded web server through either the network or HP wireless direct To open the embedded web server through a network 54 1 Find out the IP address or hostname of the printer from the network configuration page For more information see Network configuration page 2 In a supported web browser on your computer type the IP address or hostname assigned to the printer For example if the
22. lines where the arrows are pointing in Test Pattern 3 align the printhead For more information see Maintain the printhead and ink cartridges 5 If none of the previous steps have helped contact HP support to replace the printhead For more information see HP support Wireless test report Print the wireless test report for information about the printer wireless connection The wireless test report provides information about the printer status hardware MAC address and IP address If the printer is connected to a network the test report displays details about the network settings To print the wireless network test report Press the t Wireless button and the Information button together to print the network configuration page and the wireless network test report Solve printer problems xo TIP Windows Run the HP Print and Scan Doctor to diagnose and automatically fix printing scanning and copying issues The application is only available in some languages The printer shuts down unexpectedly e Check the power and power connections e Make sure the printer s power cord is connected firmly to a functioning power outlet Printhead alignment fails e Ifthe alignment process fails make sure you have loaded unused plain white paper into the input tray If you have colored paper loaded in the input tray when you align the ink cartridges the alignment fails e Ifthe alignment process fails repeat
23. on the information page to finish the setup Use HP ePrint HP ePrint allows you to print to your HP ePrint enabled printer anytime from any location To use HP ePrint make sure to have the following e Anlnternet and email capable computer or mobile device e An HP ePrint capable printer on which Web Services has been enabled 29 TIP For more information about managing and configuring HP ePrint settings and to learn about the latest features visit HP Connected at www hpconnected com To print documents using HP ePrint 1 Enable Web Services 2 On your computer or mobile device open your email application Ex NOTE For information about using the email application on your computer or mobile device see the documentation provided with the application Create a new email message and then attach the file that you want to print 4 Enter the printer s email address in the To line of the email message and then select the option to send the email message Ez NOTE The HP ePrint server does not accept email print jobs if there are multiple email addresses included in the To or Cc fields Only enter the email address of your HP printer in the To field Do not enter any additional email addresses in the other fields ENWW Use HP ePrint 39 To find the printer s email address 1 Make sure you have created an ePrint account To sign up for an account visit HP Connected at www hpconnected com
24. paper width guides 4 trays clear paperjams 73 load paper 19 troubleshoot feeding 65 troubleshoot embedded web server 55 firewalls 66 jams paper 78 missing or incorrect information 67 multiple pages are picked 66 network configuration page 60 nothing prints 66 paper not picked up from tray 65 paper feed problems 65 power 65 print 65 printer information page 62 printer status report 59 printing problem 66 skewed pages 66 troubleshooting solve network problems 69 two sided printing 33 U USB connection port locating 5 V view network settings 49 W websites accessibility information 2 customer support 58 environmental programs 87 Windows print brochures 27 system requirements 79 wireless communication regulatory information 85 setup 46 Wireless Quick Start Guide 47 wireless test report 65 ENWW 2014 Hewlett Packard Development Company L P www hp com
25. supported 79 OS X HP Utility 53 output tray locating 4 P paper clear jams 73 HP order 18 jams 78 load tray 19 selecting 18 skewed pages 66 specifications 79 troubleshoot feeding 65 Index 97 paper feed problems troubleshoot 65 phone support 58 phone support period period for support 59 power troubleshoot 65 power input locating 5 print diagnostic page 63 double sided 33 print quality report 63 printer status report 59 troubleshoot 65 Print brochures print 28 print quality clean page smear 72 print quality report 63 printer information page 62 printer control panel locating 4 network settings 49 printer software Windows about 53 opening 25 53 printer status report information on 59 print 59 printhead clean 72 73 printhead align 72 R radio interference regulatory information 85 rear access panel illustration 5 recycle ink cartridges 88 regulatory information 80 85 regulatory model number 81 replace ink cartridges 42 reports diagnostic 63 print quality 63 wireless test 65 98 Index S serial number 60 settings network 49 skew troubleshoot print 66 sound pressure 80 specifications acoustic emissions 80 paper 79 physical 79 system requirements 79 status network configuration page 60 printer status report 60 supplies printer status report 60 support 57 support process 57 system requirements 79 T temperature specifications 79 test wireless report 60 tray locating 4
26. that can help you correct many common printer problems 56 Chapter 7 Printer management tools ENWW Solve a problem The information in this section suggests solutions to common problems If your printer is not operating correctly and these suggestions did not solve your problem try using one of the following support services to obtain assistance This section contains the following topics HP support Understand printer reports Solve printer problems Solve printing problems Solve problems using HP ePrint Solve network problems Maintain the printer Clear paper jams Reset the printer HP support Register printer Support process Obtain electronic support HP support by phone Register printer By taking just a few quick minutes to register you can enjoy quicker service more efficient support and product support alerts If you did not register your printer while installing the software you can register now at http www register hp com Support process ENWW If you have a problem follow these steps 1 2 Check the documentation that came with the printer Visit the HP online support website at www hp com support HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance and includes the following features e Fast access to qualified online support specialists e Software and dr
27. the printer No special drivers or software are needed If you can send an email you can print from anywhere using HP ePrint Once you have signed up for an account on HP Connected www hpconnected com you can sign in to view your HP ePrint job status manage your HP ePrint printer queue control who can use your printer s HP ePrint email address to print and get help for HP ePrint Ef NOTE To use HP ePrint the printer must be connected to an active network providing Internet access You cannot use these web features if the printer is connected using a USB cable For more information about the HP ePrint button and light patterns see Control panel lights reference This section contains the following topics e Setup HP ePrint e Use HP ePrint e Remove Web Services Set up HP ePrint To set up HP ePrint use one of the following methods y NOTE Before you set up HP ePrint make sure your printer is connected using either an Ethernet or wireless connection To set up HP ePrint using the embedded web server 1 Open the embedded web server EWS For more information see Open the embedded web server 2 Click the Web Services tab In the Web Services Settings section click Setup and then follow the on screen instructions 4 f prompted choose to allow the printer to check for and install printer updates Ey NOTE If a printer update is available the printer downloads and installs the update and then r
28. use regular cartridges if you still receive error messages and the printer cannot complete ink system initialization contact HP support For more information see HP support Click here to go online for more information At this time this website might not be available in all languages Do not use SETUP cartridges SETUP cartridges cannot be used after the printer has been initialized Remove and install non SETUP cartridges For more information see Replace the ink cartridges ENWW Dooropen 95 Problem with SETUP cartridges There is a problem with the SETUP cartridges and the printer cannot complete ink system initialization Please contact HP support Incompatible ink cartridges The ink cartridge is not compatible with your printer Solution Remove this cartridge immediately and replace with a compatible ink cartridge For information about how to install new cartridges see Replace the ink cartridges Problem with Printer Preparation The printer clock has failed and ink preparation may not be complete The estimated Ink Level gauge might be inaccurate Solution Check the print quality of your print job If it is not satisfactory running the printhead cleaning procedure from the toolbox might improve it Paper too short The paper loaded is shorter than the minimum requirement Paper that meets the printer requirements must be loaded For more information see Specifications and Load paper Ink cartr
29. 2 Fromthe printer control panel press the D HP ePrint button and the Information button together The printer prints an information page that contains the printer s email address To turn off HP ePrint From the printer control panel press the D HP ePrint button Ey NOTE To remove all Web Services see Remove Web Services Remove Web Services To remove Web Services complete the following steps 1 Open the embedded web server EWS For more information see Open the embedded web server 2 Click the Web Services tab and then click Remove Web Services in the Web Services Settings section Click Remove Web Services 4 Click Yes to remove Web Services from your printer 40 Chapter 4 HP ePrint ENWW 5 Work with ink cartridges This section contains the following topics Information on ink cartridges and the printhead Check the estimated ink levels Replace the ink cartridges Order ink cartridges Store printing supplies Anonymous usage information storage Ink cartridge warranty information Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality The instructions in this user guide are for replacing ink cartridges and are not intended for first time installation For the first time installation follow the instructions in the setup poster provided with the printer When you turn the pri
30. 7 Hold ASAE He 9422 SDN A 717 A SE a dre Regulatory information VCCI Class B compliance statement for users in Japan eels CA DAR RAEE UB E Et CHARTE CE FABRE LE OETA COREA Fuhe Fy Le Y a SCL TPA sha SS FERS rs p TI eE MAIS E EL RLE DELT FE VCCIB Notice to users in Japan about the power cord SIE ARANA FEB EA nNEERTFE OMNT HERAR EA Noise emission statement for Germany Ger uschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 Visual display workplaces statement for Germany GS Erkl rung Doutschland Das Gari ist nichi for dia Banizung im vemitalboren Gesichtskeld am Bildschinmarbeitsplatz vorgasghan Um sitinanda Ruaflaxionan am Bildschirmarboitsolot zw vermeidan dart dieses Produkt macht im ersittalboran Gaeszchislald platziert warden European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Ecodesign Directive 2009 125 EC R amp TTE Directive 1999 5 EC RoHS Directive 2011 65 EU Compliance with these directives is assessed using applicable European Harmonised Standards The full Declaration of Conformity can be found at the following website www hp com go certificates Search with the product model name or its Regulatory Model Number RMN which may be found on the regulatory label The point of contact for regu
31. ENWW The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM format may be found on the product as indicated Ink cartridge warranty information 45 6 Network setup Additional advanced settings are available from the printer s embedded web server EWS For more information see Embedded web server e Setup the printer for wireless communication e Change network settings e Use HP wireless direct Set up the printer for wireless communication e Before you begin e Setup the printer on your wireless network e Change the connection type e Testthe wireless connection EJ NOTE If you encounter problems connecting the printer see Unable to connect the printer wirelessly x TIP For more information about setting up and using the printer wirelessly visit the HP Wireless gt Printing Center www hp com go wirelessprinting Before you begin Ensure the following e The printer is not connected to the network using an Ethernet cable e The wireless network is set up and working properly e The printer and the computers that use the printer are o
32. File menu in your software choose Print 2 Inthe Print dialog choose Layout from the pop up menu 3 Choose the type of binding you want for your two sided pages and then click Print Print using the maximum dpi Use the maximum dots per inch dpi mode to print high quality sharp images on photo paper Printing in maximum dpi takes longer than printing with other settings and requires a large amount of memory To print in maximum dpi mode Windows 1 From your software select Print 2 Make sure your printer is selected ENWW Print on both sides duplexing 33 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences ET NOTE To set print settings for all print jobs make the changes in the HP software provided with the printer For more information on the HP software see Printer management tools Click the Paper Quality tab From the Media drop down list select an appropriate paper type Click the Advanced button In the Printer Features area select Yes from the Print in Max DPI drop down list o Noo Select the appropriate paper size from the Paper Size drop down list Ey NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match 9 Click OK to close the advanced o
33. IP address is 123 123 123 123 type the following address into the web browser http 123 123 123 123 Chapter 7 Printer management tools ENWW To open the embedded web server through HP wireless direct 1 If the HP wireless direct light is off press the Qu HP wireless direct button to turn it on 2 From your wireless computer turn wireless on search for and connect to the HP wireless direct name If you have HP wireless direct security on enter the HP wireless direct password when prompted 3 In a supported Web browser on your computer type the following address http 192 168 223 1 Embedded web server cannot be opened Check your network setup e Make sure you are not using a phone cord or a crossover cable to connect the printer to the network e Make sure the network cable is securely connected to the printer e Make sure the network hub switch or router is turned on and working correctly Check the computer e Make sure the computer that you are using is connected to the network Ex NOTE To use the embedded web server EWS the printer must be connected to a network You cannot use the EWS if the printer is connected to a computer with a USB cable Check your web browser e Make sure the web browser meets the minimum system requirements For more information see system requirements in the printer s Readme file found on the HP printer software CD e f your web browser uses any proxy settings to connect t
34. Properties 1 Load the appropriate paper in the tray For more information see Load paper 2 From the File menu in your software application click Print 3 Make sure your printer is selected 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences ET NOTE To set print settings for all print jobs make the changes in the HP software provided with the printer For more information on the HP software see Printer management tools ENWW Print on special and custom size paper 31 5 Onthe Layout tab or Paper Quality tab click the Advanced button 6 Inthe Paper Output area select the custom size from the Paper Size drop down list ET NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match 7 Select any other print settings that you want and then click OK 8 Click Print or OK to begin printing To set up custom sizes OS X 1 Depending on your operating system do one of the following e From the File menu in your software application click Page Setup and then make sure the printer you want to use is selected in the Format For pop up menu e From the File menu in your software application click Print and then make sure the printer you want to use is selected 2 Select Manage Cust
35. REC 1403 01 A Supplier s Name Hewlett Packard Company Supplier s Address 138 Depot Rood 0401 Singapore 109683 Product Mame and Model HF C cejet Pro 6330 Printer HP Officejet 6770 ePrinter Regulatory Medel Number 5HERC 1403401 All Product Optionar Power Adapter Interne ASTE ADOOS E AVTBDDOO See 3 under Additional Inlormation Radic Module Number 0600 12 See 4 under Acldifignal rikena conforms to the following Product Specdficattons and Regulations EMC CISPR 22 2008 ENSS022 2010 Cian B EN 55024 7010 EN 610001 2 2006 41 2009 42 2000 EN 510003 3 2008 FOC CFR 47 Fast 15 ICES O03 buur 5 Safety IEC 60950 1 2005 2nd Editon A 1 20069 EN 60950 1 20058A 1 20098 1 200084 12 2011 EH 2479 2010 Telecom LH 30 4871 v1 6 2 2011 EH 301 489 17 V2 1 1 200 EM 300 398 V1 7 1 3004 EH 62311 2008 Energy Eegulo on EC Mo 1775 2006 EXERGY STARS Cuakhod lesu Equipment Cpemonal Modo OR Tina Freceore Regulation EC Me 278 2008 Test Method lor Colculatag the Energy Eliciency of Single oboge Extemal Ac De aed Acc Power Supples August 11 2004 Ras EM 50581 2017 The desvio complies with port 15 ol the FOC Rules Operaia is subject do the lolowng Feo condition 1 This devico mer sol conde horned interlenencs end 3 this deo mel ocompi any inderlerence recerrad inckading interlerence thet mar caue gnaeuned opera toa The perduci hare complion with the roquette ofl the Low Visione Directo 2006 95 10 th
36. RGY STAR qualified imaging products 88 Appendix A Technical information ENWW ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Battery disposal in the Taiwan Battery notice for Brazil A bateria deste equipamento n o foi projetada para ser removida pelo cliente California Perchlorate Material Notice California Perchlorate Material Notice Perchlorate material special handling may apply See http www disc ca gov hazardouswaste perchlorate This product s real time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California ENWW Environmental product stewardship program 89 Toxic and hazardous substance table China ABASUAR RETE EFES DARME PEAR O O Z O 0 O OOOO OO O 48 R 8 ANE SARE SARKEM oa o 0 rrr 53 H88n RARES i SRETST 11363 2006 AREI X EER HERAS HEREDE HARNAS MA FSI T11363 2006 WM A XRRMERISIBO S4 MRITA MER IFANE S PE AL R3 RIT FX AP ST 6 Restriction of hazardo
37. User Guide Ap HP Officejet Pro 6230 7 HP Officejet Pro 6230 User Guide Copyright information 2014 Copyright Hewlett Packard Development Company L P Edition 1 7 2014 Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and Services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Microsoft Windows Windows XP Windows Vista Windows 7 Windows 8 and Windows 8 1 are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Mac OS X and AirPrint are trademarks of Apple Inc registered in the U S and other countries Safety information A Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the printer 2 Observe all warnings and instructions marked on the product 3 Unplug this pro
38. a and then select the appropriate print quality in the Quality Settings area e Click the Advanced button in the Paper Output area select the appropriate paper size from the Paper Size drop down list E NOTE If you change the Paper Size ensure that you load the correct paper into the printer and set the paper size on the printer control panel to match For more printing options see Tips for print success Click OK and then click Print or OK in the Print dialog box To print envelopes OS X 1 2 3 4 5 Load envelopes print side down in the tray For more information see Load paper From the File menu in your software choose Print Make sure your printer is selected Set the print options If you do not see options on the Print dialog click Show Details Ez NOTE The following options are available for your printer Locations for the options can vary from one application to another a Select the appropriate envelope size from the Paper Size pop up menu Ex NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match b From the pop up menu choose Paper Type Quality and verify the paper type setting is set to Plain Paper Click Print Print photos Do not leave unused photo paper in the input tray The paper might start to curl which could impair the quality of your printout Photo paper should be
39. ained from the HP website at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following website www hp com hpinfo globalcitizenship environment recycle Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste Instead you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment For more information please contact your household waste disposal service or go to http www hp com recycle Power consumption Hewlett Packard printing and imaging equipment marked with the ENERGY STARQ logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENE
40. anced network settings e Port 9100 The printer supports raw IP printing through TCP Port 9100 This HP proprietary TCP IP port on the printer is the default port for printing It is accessed by HP software for example the HP Standard Port e Bonjour Bonjour services which use mDNS or Multicast Domain Name System are typically used on small networks for IP address and name resolution through UDP port 5353 where a conventional DNS server is not used e SLP Service Location Protocol SLP is an Internet standard network protocol that provides a framework to allow networking applications to discover the existence location and configuration of networked services in enterprise networks This protocol simplifies discovery and use of network resources such as printers web servers fax machines video cameras files systems backup devices tape drives databases directories mail servers calendars e Microsoft Web Services Enable or disable the Microsoft Web Services Dynamic Discovery WS Discovery protocols or Microsoft Web Services for Devices WSD Print services supported on the printer Disable unused print services to prevent access through those services E NOTE For more information about WS Discovery and WSD Print visit www microsoft com e IPP Internet Printing Protocol IPP is a standard network protocol for remote printing Unlike other remote IP based protocols IPP supports access control authentication and e
41. and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encovraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the pas e into an outlet on a circuit different from that to which the receiver is conn Consult the dealer or an experienced radio TV technician for help For rh information contact ger of Corporate Product Regulations eri her Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea ENWW a 0171715 7183 83 22 Ra uERIEE S SS E Ps JIZN 2
42. and sizes from major paper manufacturers This section contains the following topics Recommended papers for printing Order HP paper supplies Tips for selecting and using paper Recommended papers for printing Photo printing ENWW If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP s highest quality photo paper for your best photos With HP Premium Plus Photo Paper you can print beautiful photos that are instant dry so you can share them right off the printer It is available in several sizes including A4 8 5 x 11 inches 4 x 6 inches 10 x 15 cm 5 x 7 inches 13 x 18 cm and 11 x 17 inches A3 and in two finishes glossy or soft gloss semi gloss Ideal for framing displaying or gifting your best photos and special photo projects HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inches 10 x 15 cm 4 x 6 inches 13 x 18 cm 5 x 7 inches and
43. annot connect turn off the router the printer and the computer and then turn them back on in this order router first then printer and then computer Use this troubleshooter to help you get your printer onto your network or it was on your network and now it is not Click here to go online for more information At this time this website might not be available in all languages If you still have problems visit the HP Wireless Printing Center www hp com go wirelessprinting At this time this website might not be available in all languages The website contains the latest information about setting up and using the printer on a wireless network and resolving issues on wireless connection and security software If the wireless connection cannot be made the printer can also be connected to the network using an Ethernet cable Maintain the printer This section provides instructions for keeping the printer in top working condition Perform these maintenance procedures as necessary ENWW Maintain the printer 71 Clean the exterior Maintain the printhead and ink cartridges Clean the exterior A WARNING Before cleaning the printer turn the printer off by pressing the Power button and unplug the power cord from the electrical socket Use a soft damp lint free cloth to wipe dust smudges and stains off of the case Keep fluids away from the interior of the printer as well as from the printer contro
44. cartridge problem e Papersize mismatch e Ink cartridge carriage stalled e Paper jam or tray problem e Out of paper e Document failed to print e Printer failure e Door open e Ink cartridge failure e Printer supply upgrade problem e Counterfeit Cartridge Advisory e Use SETUP cartridges e Donotuse SETUP cartridges e Problem with SETUP cartridges e Incompatible ink cartridges e Problem with Printer Preparation e Paper too short e Ink cartridge incorrectly installed e Problem with printhead e HP Protected Cartridge Installed Low on ink The ink cartridge identified in the message is low on ink Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until the print quality becomes unacceptable For information about replacing ink cartridges see Replace the ink cartridges For information about ordering ink cartridges see Order ink cartridges For information about recycling used ink supplies see HP inkjet supplies recycling program 92 AppendixB Errors Windows ENWW ET NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing In addition some
45. cient ink For more information see Check the estimated ink levels Always turn off the printer with the Power button to allow the printer to protect the nozzles Paper loading tips For more information also see Load paper Ensure the paper loaded in the tray matches the currently set paper size for the printer For more information see Set the paper size for the printer Load a stack of paper not just one page All the paper in the stack should be of the same size and type to avoid a paper jam Load paper with the print side down Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Adjust the paper width guides in the input tray to fit snugly against all paper Make sure the guides do not bend the paper in the tray Printer settings tips Windows ENWW To change default print settings click Print and then click Set Preferences in the HP printer software For information on opening your HP printer software see Open the HP printer software Windows To select the number of pages to print per sheet on the Layout tab of the printer driver select the appropriate option from the Pages per Sheet drop down list ET NOTE The preview on the Layout tab cannot reflect what you select from the Pages per Sheet Layout the Booklet or the Page Borders drop down lists If you want to change the page orientation set it in your application interface To view more printing sett
46. device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation Notice to users in Brazil ENWW Aviso aos usuarios no Brasil Este equipamento opera em car ter secundario isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer n cia a sistemas operando em car ter prim rio Regulatory information 85 Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more than that necessary for successful communication This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause
47. ding documents that meet the HP ePrint requirements For more information visit HP Connected at www hpconnected com e f your network uses proxy settings when connecting to the Internet make sure the proxy settings you are entering are valid o Check the settings being used by the Web browser you are using such as Internet Explorer Firefox or Safari o Check with the IT administrator or person who set up your firewall If the proxy settings used by your firewall have changed you must update these settings in either the printer control panel If these settings are not updated you will not be able to use HP ePrint For more information see Set up HP ePrint o TIP For additional help on setting up and using Web Services visit HP Connected at www hpconnected com Solve network problems This section provides solutions to common problems on connecting or using the printer on the network e General network troubleshooting e Unable to connect the printer wirelessly ENWW Solve network problems 69 For more information about network problems check the following Use this troubleshooter to help find your network security settings Click here to go online for more information At this time this website might not be available in all languages Use this troubleshooter that helps you to convert a USB connection to a wireless one Click here to go online for more information At this time this websit
48. duce great results time after time Ex NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased Original HP ink cartridges go to www hp com go anticounterfeit Ink level warnings and indicators provide estimates for planning purposes only ET NOTE When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable Print with AirPrint Printing using Apple s AirPrint is supported for iOS 4 2 and Mac OS X 10 7 or later Use AirPrint to print wirelessly to the printer from an iPad iOS 4 2 iPhone 3GS or later or iPod touch third generation or later in the following mobile applications 36 Chapter 3 Print ENWW e Mail e Photos e Safari e Supported third party applications for example Evernote To use AirPrint ensure the following e The printer must be connected to the same network as your AirPrint enabled device For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go mobileprinting e Load paper that matches the paper settings of the printer see Load paper and Set the paper size for the printer for more information Accurately setting the paper size
49. duct from wall outlets before cleaning 4 Do not install or use this product near water or when you are wet 5 Install the product securely on a stable surface 6 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 7 If the product does not operate normally see Solve a problem 8 There are no user serviceable parts inside Refer servicing to qualified service personnel Table of contents 1 HOW o o E EL HO 1 2 Get Started T AAA A A A AAA ALE ee ts 2 AGCOSSIDIIILy t teinte t ata t esteem eee eee eit 2 HP EcoSolutions HP and the Environment sis 2 Manage POWeT hante epe ux eer td 3 Optimize Printing Supplies ss 3 Understand the printer parts sise 4 PRONUEVIQW dai did dea 4 Printing SupplieS alea 8e coe ed A eee Ae 5 Back MW ada 5 Use the printer control panel seen 5 Overview of buttons and lights sse een nenne nnne nnns 6 Control panel lights reference sise 6 Paper DASICS EE 16 Recommended papers for printing sse 17 Order HP paper Supplies nic ida 18 Tips for selecting and using paper ss 18 Load paper o t eU e tee t ER ER VR ERE E Ree Heb EHE a eee 19 Update the printer 5 fice date ne ae aie abi na 25 Open the HP printer software Windows su 25 shurn the printer Off Jt de t e b ee da e E PUE TR h
50. e EMC Directive 2004 I0 EC Bua RATTE D seckee 19050 the Ecodesigo Directive DOORS 125 EC the RoHS Diedie 201 1 95 EU and cames the CE marking Additional Infarmarien 3 Th s product i astigaed a Regulotors Model Imber which soys with the regulations ospects of the design The Regulatory Model Humber i the moi product identileer in the reqeokey docuraniaton and heut reports Thes umber dub not be conkeed with the marketing name or bs produc member 2 The product wos tested inia typical configuration 3 The interred prer odopier ASTEOAOU itt lee Indes and China cel only A WIH modales operates cab in 7 46e bond within thin product Singopore 22 Hobo 2013 Local contact fer regulatory tepies enby EMEA Pirates Fochord GmbH HG TRE Herrenberger Smasse 140 71034 Boeblingen Germany us Helen Pockord 3000 Honrar 5t Polo A o 94304 USA 6508571501 grec hp certo 84 AppendixA Technical information ENWW Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan Notice to users in Mexico Wireless notice to users in Japan Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output of this device is far below the FCC radio A frequency exposure limits Neve the
51. e Set up the printer on your wireless network 2 Make sure the computer is connected to the wireless network If you cannot connect the computer to the network there might be a hardware issue with the router or computer 3 Verify that the printer s IP address has not been altered If the printer s IP address has changed since it was first installed you need to run the Update IP utility to print again The Update IP address utility was installed by the software a Open the printer software For more information see Open the HP printer software Windows b Select the Update IP address utility If the test fails review the test report for information on how to fix the problem and run the test again 4 Runthe wireless test to make sure the wireless connection is working properly a Make sure the printer is turned on and paper is loaded in the tray D Onthe printer control panel press the 0 Wireless button and the Information button together to print the network configuration page and the wireless network test report If the test fails review the test report for information on how to fix the problem and run the test again 5 Restart components of the wireless network a Turn off the router and the printer b Turn the router and the printer back on in this order router first and then printer Sometimes turning off devices and then turning them back on helps resolve network communication issues If you still c
52. e ee eee 25 RM eR ES 26 ENWW Print documents 2 eal et ta a dns TE ESS RE tt see 26 Prnt broches ooo t nmi tefte fers A be Beds suites Eier c meth rd d fr iE pas 27 Print on envelopes iinn a e eb ae ie dae ae seeded ian Lead deb adde dur ut Redde 28 Print photos eom edem ie Im lt A Pre Un be depen dett babe std 29 Print on special and custom size paper sise 31 Print on both sides duplexing ses 33 Print using hs MAXIMUM pl ii iati iat atte wal entes lote E bebe Rode demi initie 33 Tips f r priDtisue6ess ls o a late nte Dena mien ide aes uersu tee 34 Print with AlrPrint TM iiie eee dde dune EE e dee Ab tbe gels dne deua de da dame aee Run aati 36 Setthe paper size for the printer x et Rt eerte Bele Hague iden tona Heat deg css 37 Ae WR D 1 EEUU 38 Setup AP ePrinter E tete pedet A eed nt nan Mas a eee et eee dee 38 Use HP ePrint sr eee tuetur ime fidet ditus 39 Remove Web S5etvICes zie tt ecoute ee A e WE ee ea ax do aa eels 40 5 Work withrink cartridges iig d At nn en eder e Eo tede tees et ven ccu Ee ec eed Dd nieve 41 Information on ink cartridges and the printhead sse 41 Check the estimated ink levels ss 41 Replace the ink cartridges si dre fermiers edm aei fatal nent abu amd oe ds 42 Order InkK cartridges iati dtu dee eee E A Hi p e Reds 43 SLOTS PINTO SUPE 2 RR OR DO RIO MEARUM 44 Anonymous usage information storage si 44 Ink cartridge warranty information sise 45 6 ze
53. e might not be available in all languages Use this troubleshooter to help you connect to HP wireless direct or to help you troubleshoot HP wireless direct issues such as not being able to connect to HP wireless direct not being able to print when using HP wireless direct or you cannot connect to the Internet Click here to go online for more information At this time this website might not be available in all languages Use this troubleshooter to help you get your printer onto your network or it was on your network and now it is not Click here to go online for more information At this time this website might not be available in all languages Use this troubleshooter to help you get your printer on the network if you have a firewall or antivirus protection that is causing a problem Click here to go online for more information At this time this website might not be available in all languages General network troubleshooting During software installation if the software canot find the printer on the network you will be prompted to enter the printer s IP address which is found on the network configuration page For more information see Network configuration page 29 TIP You can visit the HP online support website at www hp com support for information and utilities that can help you correct many common printer problems Windows Run the HP Print and Scan Doctor to diagnose and automatically fix printing scannin
54. e paper If your application supports custom size paper set the size in the application before printing the document If not set the size in the printer driver You might need to reformat existing documents to print them correctly on custom size paper To set up custom sizes Windows 1 Depending on your operating system do one of the following e Windows 8 1 and Windows 8 Point to or tap the upper right corner of the screen to open the Charms bar click the Settings icon click or tap Control Panel and then click or tap View devices and printers Click or tap the printer name and click or tap Print server properties e Windows 7 From the Windows Start menu click Devices and Printers Select the printer name and select Print server properties e Windows Vista From the Windows Start menu click Control Panel and then click Printers Right click an empty area in the Printers window and select Server Properties e Windows XP From the Windows Start menu click Control Panel and then click Printers and Faxes From the File menu click Server Properties Select the Create a new form check box 2 3 Enter the name of the custom size paper 4 Enter the dimensions of the custom size in the Form description measurements section 5 Click Save Form and then click Close To print on special or custom size paper Windows Ey NOTE Before you can print on custom size paper you must set up the custom size in the Print Server
55. econds The Wireless light starts blinking On the wireless router or wireless access point press and hold the WPS button for three seconds Wait for about two minutes If the printer connects successfully the Wireless light will stop blinking and remain lit Windows After you have completed the wireless setup add the printer in your computer by choosing Add a Network Printer from Control Panel and then follow the on screen instructions OS X After you have completed the wireless setup add the printer in your computer by choosing System Preferences and then follow the on screen instructions Set up the printer for wireless communication 47 If you are already using the printer with a different type of connection such as a USB connection follow the instructions in Change the connection type to set up the printer on your wireless network Change the connection type After you have installed the HP printer software and connected the printer to your computer or to a network you can use the software to change the connection type for example from a USB connection to a wireless connection E NOTE Connecting an Ethernet cable turns off the wireless capability of the printer To change from an Ethernet connection to a wireless connection Windows Before you proceed go through the list at Before you begin Ey NOTE A USB cable will be used temporarily during the setup process 1 Remove the Ethernet cable from t
56. ed a different standard paper size choose the appropriate paper size by pressing the button until the light matches the loaded paper size e Once you are done checking paper or loading the correct paper close the tray properly The light will stop blinking and become solid If you have loaded a different paper size set the paper size in the printer to match see Set the paper size for the printer ENWW Use the printer control panel 15 Table 2 7 Paper Size Selection button and lights continued Light description Light pattern Explanation and recommended action e If you press the button once when the light is blinking blinking will also stop and the light will become solid For more information see the earlier case when one of the Paper Size Selection lights is on All Paper Size Selection lights are off This occurs when you select a paper size from a software application or embedded web server EWS that is not one of the sizes on the printer control panel Be sure to load paper that matches the paper settings you have selected and then close the input tray properly All Paper Size Selection lights are blinking This occurs when you pull out the input tray after selecting a paper size from a software application or EWS that is not one of the sizes on the printer control panel The lights stop blinking when you close the tray or press the selection button once If you are loading paper of a size that is
57. ed into a booklet appears at the right side Select the option if your reading habit is from right to left o Page Borders Allows you to add the borders to the pages if you print the document with two or more pages per sheet e You can use printing shortcut to save time setting printing preferences A printing shortcut stores the setting values that are appropriate for a particular kind of job so that you can set all the options with a single click To use it go to the Printing Shortcut tab select one printing shortcut and then click OK To add a new printing shortcut after making settings on the Layout or Paper Quality tab click the Printing Shortcut tab click Save As and enter a name and then click OK To delete a printing shortcut select it and then click Delete EZ NOTE You cannot delete the default printing shortcuts Printer settings tips OS X e Onthe Print dialog use the Paper Size pop up menu to select the size of paper loaded in the printer e On the Print dialog choose the Paper Type Quality pop up menu and select the appropriate paper type and quality To print a black and white document using only black ink choose the Paper Type Quality from the pop up menu Then click the Color Options disclosure triangle and choose Grayscale from the Color pop up menu and select Black Print Cartridge Only Notes Original HP ink cartridges are designed and tested with HP printers and papers to help you easily pro
58. edly you may need to clean the printhead or you might have a defective sensor To clean the printhead see Maintain the printhead and ink cartridges e f cleaning the printhead does not solve the problem contact HP support Go to www hp com support This website provides information and utilities that can help you correct many common printer problems If prompted select your country region and then click All HP Contacts for information on calling for technical support Paper feed problems e Paper is not picked up from a tray o Make sure paper is loaded in the tray For more information see Load paper Fan the paper before loading o Make sure the paper width guides are set to the correct markings in the tray for the paper size you are loading Also make sure the paper guides are snug but not tight against the stack ENWW Solve printer problems 65 o Make sure paper in the tray is not curled Uncurl paper by bending it in the opposite direction of the curl o Make sure the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray and does not exceed the stack height marking on the side of the tray Pages are skewing o Make sure the paper loaded in the input tray is aligned to the paper width guides If needed pull out the input tray from the printer and reload the paper correctly making sure that the paper guides are aligned correctly o Load paper into the printer only when it is no
59. elds Print quality is not acceptable 1 Make sure you are using genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply are not covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit 2 Check the ink levels The ink cartridges might have insufficient ink NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until the print quality becomes unacceptable A CAUTION While ink cartridges are not damaged when left outside of the printer the printhead does need to have all cartridges installed at all times after the printer is set up and in use Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead If you have recently left a cartridge out of the printer for an extended period or if you have had a recent paper jam and have noticed poor print quality clean the printhead For more information see Maintain the printhead and ink cartridges For more informat
60. eless connection using the HP printer software 1 2 If you have not yet installed the HP printer software insert the HP software CD into your computer and then complete the following steps e Windows When prompted click Wireless and then follow the on screen instructions e OS X Double click the HP Installer icon on the software CD and then follow the on screen instructions If you have already installed the HP printer software on your computer complete the following steps Windows a Open the printer software For more information see Open the HP printer software Windows b Windows 8 and 8 1 Click Utilities c Click Printer Setup amp Software d Click Connect a new printer and then follow the on screen instructions OSX a Double click the HP Utility icon located in the Hewlett Packard folder in the Applications folder at the top level of the hard disk b From the Devices menu click Setup New Device and then follow the on screen instructions After the printer connects successfully the blue Wireless light stops blinking and remains on To set up the wireless connection from the printer control panel ENWW Ensure your wireless router or wireless access point has a Wi Fi Protected Setup WPS button a button with the i icon or is labeled WPS and that WPS is enabled with WPA encryption 1 From the printer control panel press and hold the Wireless button for three s
61. eport You may also test the wireless setup using the EWS To open the EWS see Embedded web server Change network settings You can set up and manage your printer wireless connection and perform a variety of network management tasks This includes printing information about network settings turning the wireless function on or off setting the link speed and changing IP settings Z CAUTION Network settings are provided for your convenience However unless you are an advanced user you should not change some of these settings such as the link speed IP settings default gateway and firewall settings To print network settings Press the Wireless button and the Information button together to print the network configuration page and the wireless network test report ENWW Change network settings 49 To turn on or off the wireless capability of the printer The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on EJ NOTE Connecting an Ethernet cable to the printer automatically turns off the wireless capability and the Wireless light From the printer control panel press the 0 Wireless button to turn the wireless capability on or off To change network settings using the embedded web server Use the printer s embedded web server EWS to modify network settings such as link speed and IP settings 1 Open the embedded web server EWS For more
62. estarts 27 NOTE If prompted for proxy settings and if your network uses proxy settings follow the on Screen instructions to set up a proxy server If you do not have the proxy details contact your network administrator or the person who set up the network 5 When the printer is connected to the server the printer prints an information page Follow the instructions on the information page to finish the setup 38 Chapter 4 HP ePrint ENWW To set up HP ePrint using the HP printer software Windows 1 Open the HP printer software For more information see Open the HP printer software Windows 2 Inthe window that appears double click Print and then select Connect your printer to the web under Print The printer s home page embedded web server opens Click the Web Services tab 4 Inthe Web Services Settings section click Setup and then follow the on screen 5 If prompted choose to allow the printer to check for and install printer updates Ez NOTE If a printer update is available the printer downloads and installs the update and then restarts Ex NOTE If prompted for proxy settings and if your network uses proxy settings follow the on screen instructions to set up a proxy server If you do not have the proxy details contact your network administrator or the person who set up the network 6 When the printer is connected to the server the printer prints an information page Follow the instructions
63. flat before printing ENWW Print photos 29 To print a photo from the computer Windows 1 2 3 4 6 T Load paper in the tray For more information see Load paper From your software select Print Make sure your printer is selected Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences Select the appropriate options e On the Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select the appropriate print quality in the Quality Settings area e Click the Advanced button in the Paper Output area select the appropriate paper size from the Paper Size drop down list Ex NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match For more printing options see Tips for print success ET NOTE For maximum dpi resolution go to Paper Quality tab select Photo Paper from the Media drop down list and then click the Advanced button and select Yes from the Print in Max DPI drop down list If you want to print max DPI in grayscale select High Quality Grayscale from the Print in Grayscale drop down list Click OK to return to the Properties dialog box
64. g and copying issues The application is only available in some languages Ensure the following If making a wired connection to a network connect the Ethernet cable when prompted during software installation and check that the Ethernet light near the connector turns on All cable connections to the computer and the printer are secure The network is operational and the network hub switch or router is turned on Windows All applications including virus protection programs spyware protection programs and firewalls are closed or disabled during software installation Unable to connect the printer wirelessly 70 Make sure you have already set up the printer wireless capabilities For more information see Set up the printer for wireless communication Ex NOTE Make sure that an Ethernet cable is not connected to the printer Connecting an Ethernet cable turns off the printer wireless capability Try the following steps to connect the printer wirelessly 1 Make sure the Wireless 802 11 light is turned on If the blue wireless light on the printer control panel is not lit the wireless capability of the printer might be turned off To turn on the wireless capability of the printer Chapter 8 Solve a problem ENWW Press the t Wireless button to turn on the printer wireless capabilities If the blue wireless light is blinking it means the printer is not connected to a network For more information se
65. ght and lower the front of the tray ENWW Load paper 19 3 When you pull out the input tray one or all the Paper Size Selection lights will blink see Control panel lights reference for printer lights behaviors If you are loading a different sized paper change the paper size for the printer see Set the paper size for the printer 4 Slide the paper width guides out as far as possible Insert the paper print side down in the center of the tray Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray and does not exceed the stack height marking on the side of the tray Ex NOTE Do not load paper while the printer is printing 6 Slide the paper width guides in the tray until they touch the edge of the stack of paper and then close the tray 20 Chapter2 Get started ENWW 7 Pull out the output tray extension To load an envelope 1 Lift the output tray 2 Pull out the input tray to extend it 3 When you pull out the input tray one or all the Paper Size Selection lights will blink see Control panel lights reference for printer lights behaviors E NOTE Envelope sizes likely do not match one of the paper sizes listed on the control panel and should be set in the EWS For more information see Set the paper size for the printer or Embedded web server ENWW Load paper 21 4 Insert the envelopes print side down
66. he printer 2 Open the printer software after the installation For more information see Open the HP printer software Windows Windows 8 and 8 1 Click Utilities 4 Click Printer Setup amp Software Click Reconfigure wireless settings To change from an Ethernet connection to a wireless connection OS X Before you proceed go through the list at Before you begin 1 Connect the printer to your wireless network 2 UseHP Setup Assistant in Applications Hewlett Packard Device Utilities to change the software connection to wireless for this printer To change from a USB connection to a wireless network Windows Before you proceed go through the list at Before you begin 1 Depending on your operating system do one of the following e Windows 8 1 Click the down arrow in lower left corner of the Start screen select the printer name and then click Utilities e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar select the printer name and then click Utilities e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder of your printer 2 Click Printer Setup amp Software 3 Select Convert a USB connected printer to wireless Follow the on screen instructions To change from a USB connection to a wireless network OS X Before you proceed go through the list at Before you begin 48 Chapter 6 Netw
67. he printhead clear paper jams as soon as possible To clear a paper jam CAUTION Do not pull jammed paper from the front of the printer instead follow the steps below to clear the jam Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn pieces inside the printer this could result in more jams later 1 Open the ink cartridge access door 2 Check the paper path inside the printer a Lift the handle of the paper path cover and remove the cover ENWW Clear paper jams 73 b Locate any jammed paper inside the printer grasp it with both hands and pull it towards you A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur 74 Chapter 8 Solve a problem ENWW c Reinsert the paper path cover until it snaps into place 3 Ifthe problem is not resolved check the print carriage area inside the printer Z CAUTION During the process avoid touching the cable attached to the print carriage a dfthere is any jammed paper move the print carriage to the far right of the printer grasp the jammed paper with both hands and then pull it towards you ZN CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels fo
68. hp com At this time some portions of the HP website are available in English only HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers Tips for selecting and using paper For the best results observe the following guidelines 18 Chapter2 Get started ENWW e Loadonly one type of paper at a time into a tray e When loading the tray make sure the paper is loaded correctly e Do not overload the tray e To prevent jams poor print quality and other printing problems avoid loading the following paper in the tray o o o o o o Multipart forms Media that is damaged curled or wrinkled Media with cutouts or perforations Media that is heavily textured embossed or does not accept ink well Media that is too lightweight or stretches easily Media that contains staples or clips For more information on loading paper see Load paper Load paper To load standard paper 1 Liftthe output tray 2 Pullout the input tray to extend it 77 NOTE To load legal size paper slide the grey latch on the front left of the input tray to the ri
69. ht flashes while the printer shuts down Wait until the power light turns off before unplugging the power cord or turning off a power strip Z CAUTION If you improperly turn the printer off the print carriage might not return to the correct position causing problems with the ink cartridges and print quality CAUTION Never turn off the printer when ink cartridges are missing HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues possible extra ink usage from the remaining ink cartridges or damage to the ink system ENWW Update the printer 25 3 Print Most print settings are automatically handled by the software application Change the settings manually only when you want to change print quality print on specific types of paper or use special features For more information about selecting the best print paper for your documents see Paper basics x TIP This printer includes HP ePrint a free service from HP that allows you to print documents on gt your HP ePrint enabled printer anytime from any location without any additional software or printer drivers For more information see Use HP ePrint TIP You can use this printer to print documents and photos on your mobile device such as a smartphone or tablet For more information visit the HP Mobile Printing website www hp com go mobileprinting At this time this website might not be available in all languages
70. idge incorrectly installed The ink cartridge indicated in the message is not installed correctly Make sure all of the ink cartridges are properly installed 1 Gently pull open the ink cartridge access door 2 Remove the ink cartridge by pushing it in to release it and then pulling it firmly toward you 3 Insert the cartridge into the slot Press firmly on the cartridge to ensure proper contact 4 Close the ink cartridge access door and check if the error message has gone away Problem with printhead There is a problem with the printhead Turn off the printer and then turn it on again If the problem persists contact HP support for service For more information see HP support HP Protected Cartridge Installed The ink cartridge listed on the printer control panel can only be used in the printer that initially protected the cartridge using the HP Cartridge Protection feature The ink cartridge must be replaced in this printer For information about how to install a new ink cartridge see Replace the ink cartridges 96 Appendix B Errors Windows ENWW Index A accessibility 2 accessories printer status report 60 acoustic emissions 80 after the support period 59 align printhead 72 B both sides printon 33 buttons control panel 6 C cartridges 43 clean exterior 72 printer exterior 71 printhead 71 72 73 connectors locating 5 control panel buttons 6 lights 6 lights reference 6 customer supp
71. ing You can print on both sides of a sheet of paper automatically by using the automatic two sided printing mechanism duplexer To print on both sides of the page Windows 1 From your software select Print 2 Make sure your printer is selected 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences E NOTE To set print settings for all print jobs make the changes in the HP software provided with the printer For more information on the HP software see Printer management tools 4 Select the appropriate options e On the Layout tab select Portrait or Landscape orientation and select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides drop down list e On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select the appropriate print quality in the Quality Settings area e Click the Advanced button in the Paper Output area select the appropriate paper size from the Paper Size drop down list E NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match For more printing options see Tips for print success 5 Click OK to print To print on both sides of the page OS X 1 From the
72. ings on the Layout or Paper Quality tab of the printer driver click the Advanced button to open the Advanced Options dialog box o Print in Grayscale Allows you to print a black and white document using the black ink only Select Black Ink Only and then click the OK button Pages per Sheet Layout Helps you specify the order of the pages if you print document in more than two pages per sheet Borderless Printing Select this feature to print photos without border Not all paper types support this feature You will see an alert icon beside the option if the selected paper type in the Media drop down list does not support it Layout This feature only works with the duplex printing If the image is larger than the printable area select this feature to scale the page content to be within the smaller margins so that extra pages are not created HP Real Life Technologies This feature smooths and sharpens images and graphics for improved print quality Tips for printsuccess 35 o Booklet Allows you to print a multiple page document as a booklet It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper Select a binding method from the drop down list and then click OK e Booklet LeftBinding The binding side after folded into a booklet appears at the left side Select the option if your reading habit is from left to right e Booklet RightBinding The binding side after fold
73. interference and 2 this device must accept any interference including interference that may cause undesired operation of the device WARNING Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits Nevertheless the device shovld be used in such a manner that the potential for human contact is minimized during normal operation To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits human proximity to the antennas should not be less than 20 cm 8 inches Conform ment au R glement d Industrie Canada cet metteur radio lectrique ne peut fonctionner qu avec une antenne d un type et d un gain maximum ou moindre approuv par Industrie Canada Afin de r duire le brovillage radio lectrique potentiel pour d autres utilisateurs le type d antenne et son gain doivent tre choisis de mani re ce que la puissance isotrope rayonn e quivalente p i r e ne d passe pas celle n cessaire une communication r ussie Cet appareil est conforme aux normes RSS exemptes de licence d Industrie Canada Son fonctionnement d pend des deux conditions suivantes 1 cet appareil ne doit pas provoquer d interf rences nuisibles et 2 doit accepter toutes interf rences re ues y compris des interf rences pouvant provoquer un fonctionnement non souhait de l appareil AVERTISSEMENT relatif l exposition aux radiofr quences La
74. ion see Check the estimated ink levels 3 Check the paper loaded in the input tray Make sure the paper is loaded correctly and that it is not wrinkled or too thick ENWW Solve printing problems 67 e Load paper with the print side facing down For example if you are loading glossy photo paper load the paper with the glossy side down e Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the printhead during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more information see Load paper 4 Checkthe paper type HP recommends that you use HP papers or any other paper type with ColorLok technology that is appropriate for the printer All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers For more information see Paper basics Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This preven
75. ith the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn the printer off and on e Solution 2 Install the ink cartridges correctly Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists try the next solution Solution 2 Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed 1 Gently pull open the ink cartridge access door 2 Remove the ink cartridge by pushing it in to release it and then pulling it firmly toward you 3 Insert the cartridge into the slot Press firmly on the cartridge to ensure proper contact 4 Close the ink cartridge access door and check if the error message has gone away ENWW Very low on ink 93 Paper size mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer Make sure that the correct paper is loaded in the printer and then print the document again For more information see Load paper Ex NOTE If the paper loaded in the printer is the correct size change the selected paper size in the printer driver and then print the document again Ink cartridge carriage stalled Something is blocking the ink cartridge carriage the part of the printer that holds the ink cartridges To clear the obstruction check the printer for jams For
76. iver updates for the printer HP support 57 e X Valuable troubleshooting information for common problems e Proactive printer updates support alerts and HP newsgrams that are available when you register the printer 3 Call HP support For more information see HP support by phone Support options and availability vary by printer country region and language Obtain electronic support To find support and warranty information go to the HP website at www hp com support This website provides information and utilities that can help you correct many common printer problems If prompted select your country region and then click All HP Contacts for information about calling for technical support This website also offers technical support drivers supplies ordering information and other options such as e Access online support pages e Send HP an email message for answers to your questions e Connect with an HP technician by using online chat e Check for HP software updates You can also obtain support from the HP software for Windows or OS X which provide easy step by step solutions to common printing problems For more information see Printer management tools Support options and availability vary by printer country region and language HP support by phone Phone support options and availability vary by printer country region and language This section contains the following topics e Before you cal e Ph
77. l panel Maintain the printhead and ink cartridges If you are experiencing problems with printing you might have a problem with the printhead You should perform the procedures in the following sections only when directed to do so for resolving print quality issues Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges Clean the printhead if your printed output is streaked or has any incorrect or missing colors There are three stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you complete all stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support For more information see HP support If print quality still seems poor after you complete both stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support For more information see HP support The printer automatically aligns the printhead during the initial setup You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your print
78. latory matters is 82 Appendix A Technical information ENWW Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Products with external AC Adapters CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP Products with wireless functionality EMF e This product meets international guidelines ICNIRP for exposure to radio frequency radiation If it incorporates a radio transmitting and receiving device then in normal use a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements Wireless functionality in Europe e This product is designed for use without restrictions in all EU countries plus Iceland Liechtenstein Norway and Switzerland European telephone network declaration Modem Fax HP products with FAX capability comply with the requirements of the R amp TTE Directive 1999 5 EC Annex II and carry the CE marking accordingly However due to differences between the individual PSTNSs provided in different countries regions the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance ENWW Regulatory information 83 Declaration of conformity i DECLARATION OF CONFORMITY according to ISOTEC 17050 1 and EN 17050 1 Dac i SHP
79. le 2 6 HP wireless direct button continued Light description Light pattern Explanation and recommended action The HP wireless direct capability of the printer is turned on If you press the Qu HP wireless direct button and the O Information button together the printer prints the HP Wireless Direct Guide The guide provides step by step instructions to use HP wireless direct It includes the HP wireless direct network name and password along with instructions on how to connect mobile devices how to print the page again and how to customize the HP wireless direct settings The Paper Size Selection button and lights e The following table provides information on the button s different light patterns Table 2 7 Paper Size Selection button and lights Light description Light pattern Explanation and recommended action One of the Paper Size Selection lights is on The paper size selection light that is lit indicates the current paper size setting selected If you have loaded a different paper size set the paper size on the printer to match see Set the paper size for the printer For better printing experience be sure to load paper that matches the paper settings of the printer One of the Paper Size Selection lights is blinking This occurs when you pull out the input tray The Paper Size Selection light that is blinking indicates the paper size currently set for the printer e If you have load
80. le printing problems For more information visit the HP website www hp com support for the latest troubleshooting information product fixes and updates This website provides information and utilities that can help you correct many common printer problems The Power button e Thefollowing table provides information on the button s different light patterns Table 2 1 Power button Light description Light pattern Explanation and recommended action All lights are off The printer is off e Connect the power cable e Press the I Power button The Power light is on The printer is ready No action is required The Power light blinks The printer is turning on or off or is processing a print job e No action is required The printer is pausing for the ink to dry e Waitfor the ink to dry ENWW Use the printer control panel 7 8 The Power button and Resume button e The following table provides information on the buttons different light patterns Table 2 2 Power button and Resume button Light description Light pattern Explanation and recommended action The Power light and the Resume light blink One of the following problems might have occurred 1 2 Print media is jammed in the printer e Locate and clear the jam For more information see Clear paper jams Press the Resume button to continue printing The printer carriage has stalled e Open
81. light Turns HP ePrint on or off and indicates the connection to Web Services including HP ePrint Wireless button and light Turns the wireless feature on or off and indicates the status of the printer s wireless connection ress the Ireless utton an e ntormation utton together to prin e network configuration page an Press the 4 Wireless butt d th Information button together to print the network configurati d the wireless network test report HP wireless direct button and light Turns HP wireless direct on or off Prints an information page focused on connectivity and Web Services information and help This button can also be used along with other buttons to print more detailed information about specific functions in the printer Resume button and light Information button Resumes a job after a disruption for example after loading paper or clearing a paper jam x Cancel button Cancels a print job or mainentance procedure that is in progress For more information about the the lights patterns and status see Control panel lights reference Control panel lights reference The control panel lights indicate status and are useful for diagnosing printing problems This section contains information about the lights what they indicate and what action to take if necessary 6 Chapter 2 Get started ENWW The HP printer software also provides information about the printer s status and possib
82. mation about contacting HP support see HP support Door open Before the printer can print documents all doors and covers must be closed xy TIP When completely closed most doors and covers snap into place x If the problem persists after you ve securely closed all doors and covers contact HP support For more information see HP support Ink cartridge failure The cartridges listed in the message are damaged or have failed See Replace the ink cartridges Printer supply upgrade problem The supply upgrade was not successful The cartridges listed in the message can still be used in this printer Replace the Supply Upgrade cartridge For more information see Replace the ink cartridges Counterfeit Cartridge Advisory The installed cartridge is not a new genuine HP cartridge Contact the store where this cartridge was purchased To report suspected fraud visit HP at www hp com go anticounterfeit To continue using the cartridge click Continue Use SETUP cartridges When you first setup the printer you must install the cartridges that shipped in the box with the printer These cartridges are labeled SETUP and they calibrate your printer before the first print job Failure to install the SETUP cartridges during the initial product setup causes an error If you installed a set of regular cartridges remove them and install the SETUP cartridges to complete printer setup After printer setup is complete the printer can
83. more information see Clear paper jams Paper jam or tray problem Paper has become jammed in the printer Before you try to clear the jam check the following e Make sure that you have loaded paper that meets specifications and is not wrinkled folded or damaged For more information see Specifications e Make sure that the printer is clean For more information see Maintain the printer e Make sure that the trays are loaded correctly and are not too full For more information see Load paper For instructions on clearing jams as well as more information about how to avoid jams see Clear paper jams Out of paper The default tray is empty Load more paper and then press the B Paper Size Selection button to set the paper size For more information see Load paper Document failed to print The printer could not print the document because a problem occurred in the printing system For information about solving printing problems see Solve printer problems Printer failure There was a problem with the printer Usually you can resolve such problems by completing the following steps 94 Appendix B Errors Windows ENWW 1 Press the Power button to turn off the printer 2 Unplug the power cord and then plug in the power cord again 3 Press the 5 Power button to turn on the printer If this problem persists write down the error code provided in the message and then contact HP support For more infor
84. n the same network subnet e During network setup a USB cable might be required for temporary connection have one ready on hand and insert it when prompted While connecting the printer you might be prompted to enter the wireless network name SSID and a wireless password e The wireless network name is the name of your wireless network e The wireless password prevents other people from connecting to your wireless network without your permission Depending on the level of security required your wireless network might use either a WPA passphrase or WEP key If you have not changed the network name or the security passkey since setting up your wireless network you can sometimes find them on the back or side of the wireless router If you cannot find the network name or the security password or cannot remember this information see the documentation provided with your computer or with the wireless router If you still cannot find this information contact your network administrator or the person who set up the wireless network For more information about the Wireless button and light patterns see Control panel lights reference 46 Chapter 6 Network setup ENWW Set up the printer on your wireless network You may print a Wireless Quick Start Guide to aide in the setup of the printer on a wireless network To print a wireless quick start guide Press and hold the O Information button for three seconds To set up the wir
85. ncryption allowing for more secure printing e Proxy Settings Shows information about proxy address port and the status of authentication You can change the proxy settings from EWS To change the proxy settings click Network from EWS click Proxy Settings and select the appropriate options Printer information page You can print a printer information page to view general status of the network connection Web Services HP ePrint and HP wireless direct To print the printer information page Press the Information button to print the information page 62 Chapter8 Solve a problem ENWW Printer Information Page 94 Print quality diagnostic report Print quality problems can have many causes software settings a poor image file or the printing system itself If you are unhappy with the quality of your prints a Print Quality Diagnostic page can help you determine if the printing system is working correctly To print a print quality diagnostic report using the EWS 1 Open the embedded web server EWS For information see Open the embedded web server 2 Click the Tools tab 3 Click Print Quality Toolbox under Utilities 4 Click the Print Quality Report button To print a print quality diagnostic report using HP Utility OS X 1 In the Information And Support section click Print Quality Diagnostics 2 Click Print ENWW Understand printer reports 63 HP Officejet se oe co Fe Print Quality Diagnostic Page
86. nd then click Product specifications Regulatory information The printer meets product requirements from regulatory agencies in your country region This section contains the following topics Regulatory Model Number FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan 80 Appendix A Technical information ENWW Notice to users in Japan about the power cord Noise emission statement for Germany Visual display workplaces statement for Germany European Union Regulatory Notice Declaration of conformity Regulatory information for wireless products Regulatory Model Number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRC 1403 01 This regulatory number should not be confused with the marketing name HP Officejet Pro 6230 ePrinter or product number E3E03A FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy
87. ne BARAT ATE AGED e Trata riesen Fiber Mama CURATE egi V cwimun Dira Pata a Fade m Wade uper som DEED iP Pci PA Pen TO Lie Dir Acum de MAMA da LA iis LR ar meteo Vega Serrat cg ri abb E28 ha a Los Au eda ind Biran Wiii TAA IM Cotas Trew CT Rara Larrea Vesta Cil Rare arn Led DHD errar 0200 Tous Persas Tras ad m Tele Pase Parera a Land Rara DH ares 3 Paia Lam Creire By Penn Dia PEAN Fii tara Ll En d Barer LEE Ld nii rca Part P Dons Po IS PSS mF funa Vini Mr a Seneca Duro ortos faii Wg Prai Ld Luar ee Hna iea Press Samoa Le OT nile ie y ine Pre Fan RME ui aar a Understand printer reports 61 1 General Information Shows information about the current status and active connection type of the network and other information such as the URL of the embedded web server 2 802 3 Wired Shows information about the active Ethernet network connection such as the IP address subnet mask default gateway as well as the hardware address of the printer 3 802 11 Wireless Shows information about your wireless network connection such as the host name IP address subnet mask default gateway and server It also indicates the network name SSID the relative signal strengths and the channels being used 4 HP Wireless Direct Shows information about your HP wireless direct connection such as the status and hardware address 5 Miscellaneous Shows information about more adv
88. nnot move click here to use the HP online troubleshooter to resolve a print carriage jam At this time this website might not be available in all languages To avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Make sure that you are printing with paper that is not wrinkled folded or damaged Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Do not use paper that is too thick or too thin for the printer Make sure that the trays are loaded correctly and are not too full For more information see Load paper Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guides in the input tray to fit snugly against all paper Make sure the paper width guides do not bend the paper in the input tray Do not force paper too deep inside the input tray If you are printing on both sides of a page do not print highly saturated images on light weight paper Use paper types that are recommended for the printer For more information see Recommended papers for printing If the printer is about to run out of paper allow the printer to run out of paper first and then add paper Do not load paper when the printer printing Make
89. nter off always use the 5 Power button This allows the printer to cap the printhead and protect it from damage For more information see Turn the printer off Do not clean the printhead unnecessarily This wastes ink and shortens the life of the cartridges Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems If you are transporting the printer do the following to prevent ink leaking from the printer or other damage from occurring to the printer o Make sure you turn off the printer by pressing the Power button Wait until all sounds of internal motion stop before unplugging the printer For more information see Turn the printer off o The printer must be transported sitting flat it should not be placed on its side back front or top Z CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing Check the estimated ink levels You can check the estimated ink levels from the HP printer software or from the printer control panel For information about using the HP printer software see Printer management tools ENWW Information on ink cartridges and the printhead 41 To check the estimated ink levels from the printer control panel Press and hold the x Cancel b
90. nticounterfeit 3 Asupply secure upgrade is detected Press the A Resume button to upgrade the printer supply If the Resume light turns off and one or more of the ink cartridge lights blink after the upgrade the upgrade was not successful The Power light the Resume light and all of the ink cartridge lights blink A non recoverable error has occurred Unplug the power cord and then plug the power cord back in and try printing ENWW Use the printer control panel 11 The HP ePrint button e The following table provides information on the button s different light patterns Table 2 4 HP ePrint button Light description Light pattern Explanation and recommended action The HP ePrint light is off One of the following problems might have occurred 1 HP ePrint has not been set up To set up HP ePrint press the x HP ePrint button and then follow the instructions on the 3 information page that prints 2 HP ePrint has been set up but has been turned off To turn on HP ePrint press the D HP ePrint button HP ePrint might have been disabled in the EWS 3 HP ePrint has been set up but has been turned off because the printer has not been updated If a mandatory update for the printer is available but has not been installed HP ePrint is turned off To update the printer press the D HP ePrint button and the Information button together and then follow the instructions on the page tha
91. o the Internet try turning off these settings For more information see the documentation available with your web browser e Make sure JavaScript and cookies are enabled in your web browser For more information see the documentation available with your web browser Check the printer IP address To check the IP address of the printer print a network configuration page Press the 0 Wireless button and the O Information button together to print the network configuration page e Pingthe printer using the IP address from the command prompt Windows or from Network Utility OS X Ez NOTE OS X Lion and OS X Mountain Lion Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk OS X Mavericks Open Finder hold down the Option key and choose System Information from the Apple amp menu Choose Window gt Network Utility For example if the IP address is 123 123 123 123 type the following at the command prompt Windows C ping 123 123 123 123 ENWW Embedded web server 55 Or In Network Utility OS X click the Ping tab type the 123 123 123 123 in the box and then click Ping If a reply appears the IP address is correct If a time out response appears the IP address is incorrect x TIP If you are using a computer running Windows you can visit the HP online support website at www hp com support This website provides information and utilities
92. older for the printer and then select the icon with the printer s name 2 Click Print 3 Click Maintain Your Printer HP Utility OS X HP Utility contains tools to configure print settings calibrate the printer order supplies online and find website support information ET NOTE The features available in HP Utility vary depending on the selected printer Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until the print quality becomes unacceptable Double click HP Utility in the Hewlett Packard folder in the Applications folder at the top level of the hard disk Embedded web server When the printer is connected to a network you can use the printer s embedded web server EWS to view status information change settings and manage it from your computer ENWW Toolbox Windows 53 EJ NOTE To view or change some settings you might need a password E NOTE You can open and use the embedded web server without being connected to the Internet However some features are not available e About cookies e Open the embedded web server e Embedded web server cannot be opened About cookies The embedded Web server EWS places very small text files cookies on your hard drive when you are browsing These files
93. om Sizes in the Paper Size pop up menu Ex NOTE If you do not see these options in the Print dialog click the disclosure triangle next to the Printer pop up menu or click Show Details 3 Click the on the left side of the screen double click Untitled and type a name for the new custom size 4 In the Width and Height boxes type the dimensions and then set the margins if you want to customize them 5 Click OK To print on special or custom size paper OS X Before you can print on custom size paper you must set up the custom size in the the HP software 1 Load the appropriate paper in the tray For more information see Load paper 2 Fromthe File menu in your software application click Print 3 Make sure your printer is selected If you do not see options on the Print dialog click Show Details 4 Select a paper size from the pop up menu If the Paper Size pop up menu is not in the Print dialog click the Page Setup button When you are done selecting the paper size click OK to close Page Setup and return to the Print dialog ET NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match 5 Click Paper Handling from the pop up menu 6 Under Destination Paper Size click Scale to fit paper size 7 Select any other print settings that you want and then click Print to begin printing 32 Chapter 3 Print ENWW Print on both sides duplex
94. one support period e Support phone numbers e After the phone support period Before you call Call HP support while you are in front of the printer and a computer it is connected to Be prepared to provide the following information e Model number e Serial number located on the back or bottom of the printer e Messages that appear when the situation occurs e Answers to these questions Has this situation happened before Can you re create it 58 Chapter 8 Solve a problem ENWW o Did you add any new hardware or software to your computer at about the time that this situation began o Did anything else occur prior to this situation such as a thunderstorm or moving the printer If you need to call HP it is often useful to print the printer status report before calling Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Support phone numbers For the most current HP list of telephone support numbers and call costs information see www hp com support After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support website www hp com support Contact your HP dealer or call the suppo
95. only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until the print quality becomes unacceptable 4 Additional Assistance Provides information about where you can go to get more information about the printer Network configuration page If the printer is connected to a network you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer You can use the network configuration page to help troubleshoot network connectivity problems If you need to call HP it is often useful to print this page before calling To print the network configuration page and wireless network test report Press the Wireless button and the O Information button together to print the network configuration page and the wireless network test report 60 Chapter8 Solve a problem ENWW ENWW RS Pes ETAT brit Garra D Tr Penh sg Pao Aiek creia vim won La Kor Embocdos Yew Sore Sap PER E thi Errar Amiyn AAA a a Lac Bee anra trat paz BOT Wierd Reta Adde eer URL Acid ir o Lea Cordura MOTA Full OF Loan Won nna iid deal Upsi BE RU Pala my RE E Corgan ra aa Porra y CUS erre AS Rene OE amr WT KR A Tola Pass 1 caes ed Total Faciam Mec LL e Paty Ord fire z Escoria y Dil aerea Prula Leng Corne By has PTS RS 2306 ta LAE dd Piega daph
96. ontrol panel to match For more printing options see Tips for print success 6 Click OK to close the Properties dialog box 7 Click Print or OK to begin printing To print documents OS X 1 Load paper in the tray For more information see Load paper 2 From the File menu in your software choose Print 3 Make sure your printer is selected 4 Specify the page properties 5 If you do not see options on the Print dialog click Show Details E NOTE The following options are available for your printer Locations for the options can vary from one application to another e Choose the paper size Ex NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match e Select the orientation e Enter the scaling percentage Click Print Print brochures To print brochures Windows 1 2 3 4 5 ENWW Load paper in the tray For more information see Load paper On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Ex NOTE To set print settings for all print jobs make the changes in the HP software provided with the printer For more information on the HP software
97. ork setup ENWW 1 Connect the printer to your wireless network 2 UseHP Setup Assistant in Applications Hewlett Packard Device Utilities to change the software connection to wireless for this printer Learn more about how to change from a USB to wireless connection Click here to go online for more information At this time this website might not be available in all languages To change from a wireless connection to a USB or Ethernet connection Windows e Connect the USB or Ethernet cable to the printer To change from a wireless connection to a USB or Ethernet connection OS X Add the printer to the print queue 1 Open System Preferences 2 Depending on your operating system click Print amp Fax Print amp Scan or Printers amp Scanners in the Hardware section 3 Click below the list of printers at the left Select the printer from the list of detected printers and click Add Test the wireless connection Print the wireless network test report for information about the printer wireless connection The wireless network test report provides information about the printer status hardware MAC address and IP address If the printer is connected to a network the test report displays details about the network settings To print the wireless network test report Press the 9 Wireless button and the Information button together to print the network configuration page and the wireless network test r
98. ort electronic 58 D diagnostic page 63 diagnostics page HP ePrint 12 double sided printing 33 E embedded web server about 53 opening 54 troubleshoot cannot be opened 55 environmental specifications 79 environmental sustainability program 87 EWS See embedded web server F firewalls troubleshoot 66 ENWW G guide HP Wireless Direct 50 Wireless Quick Start 47 H head 72 HP ePrint diagnostics page 12 HP Utility OS X opening 53 HP Wireless Direct Guide 50 humidity specifications 79 I information page 62 ink cartridge access door locating 5 ink cartridges 5 check ink levels 41 locating 5 part numbers 43 60 replace 42 status 60 tips 41 warranty expiration dates 60 ink levels check 41 IP address checking for printer 55 J jams clear 73 paper 78 paper to avoid 19 L light patterns 6 lights reference 6 lights control panel 6 M MacOS 28 maintain page smear 72 printhead 72 maintenance align printhead 72 check ink levels 41 clean 71 clean printhead 72 73 diagnostic page 63 print quality report 63 printhead 72 replace ink cartridges 42 media duplexing 33 missing or incorrect information troubleshoot 67 model number 60 multi feeds troubleshoot 66 N networks connector illustration 5 firewalls troubleshoot 66 settings change 49 solve problems 69 view and print settings 49 wireless communication setup 46 wireless settings 60 noise information 80 O operating systems
99. our operating system click Print amp Fax Print amp Scan or Printers amp Scanners in the Hardware section Click below the list of printers at the left Select the printer from the list of detected printers the word Bonjour is listed the right column beside the printer name and click Add Click here for online troubleshooting for HP wireless direct or for more help with setting up HP wireless direct At this time this website might not be available in all languages 52 Chapter 6 Network setup ENWW 7 Printer management tools This section contains the following topics e Toolbox Windows e HP Utility OS X e Embedded web server Toolbox Windows The Toolbox provides maintenance information about the printer Ex NOTE The Toolbox can be installed from the HP Software CD if the computer meets the system requirements System requirements can be found in the Readme file which is available on the HP printer software CD provided with your printer To open the Toolbox 1 Depending on your operating system do one of the following e Windows 8 1 Click the down arrow in lower left corner of the Start screen and then select the printer name e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar and then select the printer name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the f
100. outs Clean page smears when your printed output has smearing on the back Ink may have built up in some areas of the printer and needs to be removed Ex NOTE Cleaning uses ink so clean the printhead only when necessary The cleaning process takes a few minutes Some noise might be generated in the process Turning the printer off improperly can cause print quality problems For more information see Turn the printer off To clean or align the printheads or clean page smears from the Toolbox Windows 1 2 72 Chapter 8 Open Toolbox For more information see Toolbox Windows From the Device Services tab click the desired option and then follow the on screen instructions Solve a problem ENWW To clean or align the printheads or clean page smears from the embedded web server EWS 1 Open the the embedded web server EWS For more information see Open the embedded web server 2 Click the Tools tab and then click Print Quality Toolbox in the Utilities section 3 Click the desired option and then follow the on screen instructions To clean or align the printheads or clean page smears from HP Utility OS X 1 OpenHP Utility For more information see HP Utility OS X 2 Inthe Information And Support section click the desired option and then follow the on screen instructions Clear paper jams Occasionally paper becomes jammed during a job A CAUTION To prevent possible damage to t
101. p For more information about mobile printing visit www hp com global us en eprint mobile printing apps html e Make sure HP wireless direct is turned on in the printer and if necessary security is enabled e Up to five computers and mobile devices can use the same HP wireless direct connection 50 Chapter 6 Network setup ENWW e HP wireless direct can be used while the printer is also connected either to a computer using a USB cable or to a network using a wireless connection e HP wireless direct cannot be used to connect a computer mobile device or printer to the Internet To turn on HP wireless direct Onthe printer control panel press the Qu HP wireless direct button to turn the HP wireless direct feature on If this is the first time you are pressing the button the printer prints the HP Wireless Direct Guide automatically The guide includes the network name and password for HP wireless direct To print from a wireless capable mobile device Make sure you have installed a compatible printing app on your mobile device For more information visit www hp com global us en eprint mobile_printing_apps html 1 Make sure you have turned on HP wireless direct on the printer 2 Turn on the Wi Fi connection on your mobile device For more information see the documentation provided with the mobile device E NOTE If your mobile device does not support Wi Fi you are not able to use HP wireless direct 3 F
102. per sizes see the HP printer software e Plain paper 60 to 105 g m 16 to 28 Ib e Envelopes 75 to 90 g m 20 to 24 Ib e Cards Up to 200 g m 110 Ib index maximum e Photo paper 250 g m 66 Ib ENWW Specifications 79 Print specifications Cartridge yield Print speeds vary according to the complexity of the document and printer model Method drop on demand thermal officejet Language PCL3 GUI Print resolution Draft mode e Color Input Black Render 300x300dpi e Output Black Color Automatic Normal mode e Color Input Black Render 600x600dpi e Output Black Color Automatic Plain Best mode e Color Input Black Render 600x600dpi e Output Black Color Automatic Photo Best mode e Color Input Black Render 600x600dpi e Output Black Color Automatic Max DPI mode e Color Input Black Render 1200x1200dpi e Output Automatic Black Color 4800x1200 optimized dpi Photo Paper Color To print in maximum dpi mode see Print using the maximum dpi Visit www hp com go learnaboutsupplies for more information on estimated cartridge yields Acoustic emission specifications Sound pressure bystander position LpAm 57 dBA mono Draft print Sound power o LwAd 7 0 BA For more information visit www hp com support Select your country or region Click Product Support amp Troubleshooting Enter the name shown on the front of the printer and then select Search Click Product information a
103. ptions 10 Confirm Orientation on the Layout tab and then click OK to print To print using maximum dpi OS X 1 From the File menu in your software choose Print 2 Make sure your printer is selected 3 Setthe print options If you do not see options on the Print dialog click Show Details S NOTE The following options are available for your printer Locations for the options can vary from one application to another a Choose the appropriate paper size in the Paper Size pop up menu E NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match b From the pop up menu choose Paper Type Quality and then choose the following settings e Paper Type The appropriate paper type e Quality Maximum dpi 4 Select any other print settings that you want and then click Print Tips for print success Software settings selected in the print driver only apply to printing You can print your document on both sides of the paper For more information see Print on both sides duplexing Ink tips e Ifthe print quality is not acceptable see Print quality diagnostic report for more information e Use Original HP ink cartridges 34 Chapter 3 Print ENWW Install both the black and color cartridges correctly For more information see Replace the ink cartridges Check the estimated ink levels in the cartridges to make sure there is suffi
104. puissance de rayonnement de cet appareil se trouve sous les limites d exposition de radiofr quences d Industrie Canada N anmoins cet appareil doit tre utilis de telle sorte qu il soit mis en contact le moins possible avec le corps humain Afin d viter le d passement ventuel des limites d exposition aux radiofr quences d Industrie Canada il est recommand de maintenir une distance de plus de 20 cm entre les antennes et l utilisateur Notice to users in Taiwan 1 amp 20 3E R23 88 83 E RN EP AA MAR PARRA ERARA FERT OD PARACE TOMA SER E MADFRRERHZHERDE HA mi EDENACM 2 IE UTSENTEERRTESUJMS SRRATRRRS NU DEA EAMEMTARI CRAMER WHSKAR E UCREGENUEIEREO SRIRRORIR CAERARMAZE SAR IX PREM ARMA MM LF 86 Appendix A Technical information ENWW Notice to users in Mexico Aviso para los usuarios de M xico Wireless notice to users in Japan TORR TRMSRBSEARSL EE RIT MSN EM L CUR Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sustainable manner ENWW La operaci n de este equipo est sujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o disposilivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operaci n no deseada Para saber el modelo de la tarjeta inal mbrica utilizada revise la etiqueta regulatoria de
105. r is connected to a network and HP Web Services has been enabled the printer automatically checks for updates To update the printer using the embedded web server 1 Open the embedded web server EWS For more information see Open the embedded web server 2 Clickthe Tools tab 3 Under Printer Updates click Firmware Updates and then follow the on screen instructions EZ NOTE If a printer update is available the printer downloads and installs the update and then restarts NOTE If prompted for proxy settings and if your network uses proxy settings follow the on screen instructions to set up a proxy server If you do not have the details contact your network administrator or the person who set up the network Open the HP printer software Windows After installing the HP printer software depending on your operating system do one of the following e Windows 8 1 Click the down arrow in lower left corner of the Start screen and then select the printer name e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar and then select the printer name e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder for the printer and then select the icon with the printer s name Turn the printer off Turn the printer off by pressing the Power button located on the front left side of the printer The power lig
106. r torn pieces of paper that might be remaining inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur ENWW Clear paper jams 75 b Move the carriage to the far left of the printer and do the same as in the previous step to remove any torn pieces of paper 4 Close the ink cartridge access door 5 Ifthe problem is still not resolved check the tray area a Liftthe output tray b Pull out the input tray to extend it E NOTE Upon opening the input tray you will be prompted to retain or change the paper size setting If you have loaded a different sized paper change the paper size For more information see Set the paper size for the printer 76 Chapter8 Solve a problem ENWW c Press down the buttons on both sides of the input tray and pull to remove the input tray d Check the gap in the printer where the input tray was If there is any jammed paper reach into the gap grasp the paper with both hands and pull it towards you A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the printer If you do not remove all of the pieces of paper from the printer more paper jams are likely to occur Click here to use the HP online troubleshooter to resolve a paper jam ENWW Clear paperjams 77 If the print carriage ca
107. residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Very low on ink The ink cartridge identified in the message is very low on ink Ink level warnings and indicators provide estimates for planning purposes only When you receive a very low ink warning message HP recommends having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until the print quality is unacceptable For information about replacing ink cartridges see Replace the ink cartridges For information about ordering ink cartridges see Order ink cartridges For information about recycling used ink supplies see HP inkjet supplies recycling program y NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Ink cartridge problem The ink cartridge identified in the message is missing damaged incompatible or inserted into the wrong slot in the printer Ex NOTE If the cartridge is identified in the message as incompatible see Order ink cartridges for information about obtaining cartridges for the printer To solve this problem try the following solutions Solutions are listed in order w
108. rinter HP collects a sampling of the memory chips from cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP printers HP partners who assist in recycling this cartridge might have access to this data as well Any third party possessing the cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the cartridge cannot be used in an HP printer If you are concerned about providing this anonymous information you can make this information inaccessible by turning off the memory chip s ability to collect the printer s usage information To disable the usage information function 44 4 Onthe printer control panel press and hold the A Resume button and the Information button together approximately five seconds and then release the buttons Ey NOTE The usage information function may be turned back on using the EWS For information on how to open the printer s EWS see Open the embedded web server Ez NOTE You can continue to use the cartridge in the HP printer if you turn off the memory chip s ability to collect the printer s usage information Chapter 5 Work with ink cartridges ENWW Ink cartridge warranty information
109. rom the mobile device connect to a new network Use the process you normally use to connect to a new wireless network or hotspot Choose the HP wireless direct name from the list of wireless networks shown such as HP Print Officejet Pro XXXX where are the unique characters to identify your printer and XXXX is the printer model located on the printer If HP wireless direct is turned on with security enter the password when prompted 4 Print your document To print from a wireless capable computer Windows 1 Make sure you have turned on HP wireless direct on the printer 2 Turn on the computer s Wi Fi connection For more information see the documentation provided with the computer Ef NOTE If your computer does not support Wi Fi you are not able to use HP wireless direct 3 From the computer connect to a new network Use the process you normally use to connect to a new wireless network or hotspot Choose the HP wireless direct name from the list of wireless networks shown such as HP Print Officejet Pro XXXX where are the unique characters to identify your printer and XXXX is the printer model located on the printer If HP wireless direct is turned on with security enter the password when prompted 4 Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network If the printer has been installed and connected to your computer with a USB cable follow the steps below
110. rt phone number for your country region to learn more about support options Understand printer reports You can print the following reports to help troubleshoot problems with the printer e Printer status report e Network configuration page e Printer information page e Print quality diagnostic report e Wireless test report Printer status report Use the printer status report to view current printer information and ink cartridge status Also use the printer status report to help you troubleshoot problems with the printer The printer status report also contains a log of recent events If you need to call HP it is often useful to print the printer status report before calling To print the printer status report Press and hold the x Cancel button for three seconds ENWW Understand printer reports 59 Printer Status Report 1 Product Information Shows printer information such as the printer name model number serial number and firmware version number and the accessories that are installed such as the automatic two sided printing accessory or duplexer 2 Print Usage Information Shows summary information about pages printed from the printer 3 Ink Delivery System Information Shows the estimated ink levels represented in graphical form as gauges and the part numbers and warranty expiration dates for the ink cartridges Ey NOTE Ink level warnings and indicators provide estimates for planning purposes
111. s B compliance statement for users in Japan sssssssssssssssssss 82 Notice to users in Japan about the power cord coocoocccoccccconoconcconnononono nono nonnnnn nono nnnonnnoncnnnnns 82 Noise emission statement for Germany su 82 Visual display workplaces statement for Germany ssssssse 82 European Union Regulatory Notice su 82 Products with external AC Adapters 83 Products with wireless functionality se n 83 European telephone network declaration Modem Fax 83 Declaration of conformlty 2 2 da tesa eet uet dede age da ehe a 84 Regulatory information for wireless products ssssee ene 85 Exposure to radio frequency radiation 85 Notice to users in Brazil iii 85 Notice to users in Canada cccccececeeeeceneeceeceeeeeeeeeeeeeeeesececceaecaeeeeeeeeeeeeees 86 Notice to users in Taiwan niee e aa Ea a aara a a aaa enne nnn 86 Notice to users in Mexico ssssssssssssssseeeeeeeermerrrr nennen nnn nennen nnns 87 Wireless notice to users in Japan oooococcccccccococococoncnnonononononononnnncnnnnnnncnnncnnncnncnns 87 ENWW Environmental product stewardship program sssssssssssssseseeeeeeeneree eerte nennen nen 87 Paper USE ELEME 88 Plastic c
112. see Printer management tools Select the appropriate options Print brochures 27 e Onthe Layout tab select Portrait or Landscape orientation e On the Paper Quality tab select the appropriate paper type from the Media drop down list in the Tray Selection area and then select the appropriate print quality in the Quality Settings area e Click the Advanced button in the Paper Output area select the appropriate paper size from the Paper Size drop down list Ey NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match For more printing options see Tips for print success 6 Click OK 7 Click Print or OK to begin printing To print brochures OS X 1 Load paper in the tray For more information see Load paper 2 Fromthe File menu in your software application click Print Make sure your printer is selected If you do not see options on the Print dialog click Show Details 4 Select a paper size from the pop up menu If the Paper Size pop up menu is not in the Print dialog click the Page Setup button When you are done selecting the paper size click OK to close Page Setup and return to the Print dialog Es NOTE If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match 5 Click Paper Type Quality from the pop up menu and then select the following settings
113. sure that the printer is clean For more information see Maintain the printer Reset the printer You can restore the printer to the original network settings To restore the printer to the original network settings On the printer control panel press and hold the 0 Wireless button and the Cancel button together approximately five seconds and then release the buttons 78 Chapter8 Solve a problem ENWW A Technical information This section contains the following topics e Specifications e Regulatory information e Environmental product stewardship program Specifications System requirements e Software and system requirements can be found in the Readme file which is available on the HP printer software CD provided with your printer e For information about future operating system releases and support visit the HP online support website at www hp com support Environmental specifications e Operating temperature 5 to 40 C 41 to 104 F e Operating humidity 15 to 80 RH non condensing e Recommended operating conditions 15 to 32 C 59 to 90 F e Recommended relative humidity 20 to 80 noncondensing Input tray capacity e Plain paper sheets 60 to 105 g m 16 to 28 Ib Up to 225 e Envelopes Up to 30 e Index cards Up to 80 e Photo paper sheets Up to 100 Output tray capacity e Plain paper sheets 60 to 105 g m 16 to 28 Ib Up to 60 Paper size and weights For the list of supported pa
114. t paper E 94 Document faled to print eot rei den o has tu er re n dede eir da te ED 94 Printer Tallufe a beats ie ee doo p pa dece baee e ee eo dean un 94 o Re CL Je 95 Ink cartridge failure etae ai em nt tn ten stat aditus he 95 Printer supply upgrade problem sise 95 Counterfeit Cartridge Advis ecset erkennt ins in HER a eain peo dedu epe added 95 Use SETUP cartridges or Uber enr AS te dote dta en qaad eh edid ot a T 95 Do notuse SETUP cartridges viii coni tales A A tee Eat edes 95 Problem with SETUP cartridges sise 96 Incompatible ink cartridges nur reete eo debes aedes 96 Problem with Printer Preparation sise 96 Papertoo ShOrt t si e und Poi or leise EE 96 Ink cartridge incorrectly installed ss 96 Problem withrprintheadhs tip ce tdt e e ee deed ap LERRA ERR Ru 96 HP Protected Cartridge Installed 5 e eiit tpi patio Deiode tasse 96 viii ENWW ENWW ENWW 1 Howdol e Get started e Print e Use HP ePrint e Work with ink cartridges e Solve a problem ENWW 2 Getstarted This guide provides details about how to use the printer and how to resolve problems e Accessibility e HP EcoSolutions HP and the Environment e Understand the printer parts e Use the printer control panel e Paperbasics e Load paper e Update the printer e Open the HP printer software Windows e Turn the printer off Accessibility The printer provides a number of features that make it accessible
115. t printing Multiple pages are being picked up o Make sure the paper width guides are set to the correct markings in the tray for the paper size you are loading Also make sure the paper width guides are snug but not tight against the stack o Make sure the tray is not overloaded with paper o Use HP paper for optimum performance and efficiency Solve printing problems o TIP Windows Run the HP Print and Scan Doctor to diagnose and automatically fix printing scanning and copying issues The application is only available in some languages The printer is not responding nothing prints 66 Chapter 8 There are print jobs stuck in the print queue Open the print queue cancel all documents and then reboot the computer Try to print after the computer reboots Refer to the Help system for the operating system for more information Check the HP software installation If the printer is turned off when printing an alert message should appear on your computer screen otherwise the HP software provided with the printer might not be installed correctly To resolve this uninstall the HP software completely and then reinstall the HP software Check the cable connections Make sure both ends of the USB cable or Ethernet cable are secure If the printer is connected to a network check the following Check the Link light on the back of the printer Make sure you are not using a phone cord to connect the printer
116. t prints 4 HP ePrint has been disabled by the IT administrator For more information press the D HP ePrint button and the Information button together and then follow the instructions on the page that prints or contact the IT administrator or the person who set up the printer The HP ePrint light is on If you press the D HP ePrint button and the Information button together the printer prints an information page that includes the email address you will use for printing documents using HP ePrint 12 Chapter2 Get started ENWW Table 2 4 HP ePrint button continued Light description Light pattern Explanation and recommended action To turn off HP ePrint press the D HP ePrint button The HP ePrint light turns off The HP ePrint light blinks HP ePrint is turned on but the printer is not connected to the Web Services server The light also blinks while checking the status of the connection For more information press the D HP ePrint button and the Information button together 3 and then follow the instructions on the page that prints The Wireless button e The following table provides information on the button s different light patterns Table 2 5 Wireless button Light description Light pattern Explanation and recommended action The Wireless light is off The wireless capability of the printer is turned off NOTE Make sure that an Ethernet cable is not connec
117. ted ENWW Table 2 3 Power button and ink cartridge lights continued Light description Light pattern Explanation and recommended action One or more of the ink cartridges are low on ink NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable The Power light is on one or more of the ink cartridge lights are on and the Resume light blinks One of the following might occur Refer to the help message in the HP printer software for more information 1 Oneor more of the ink cartridges are very low on ink Press the A Resume button to continue using the existing cartridges NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the cartridges until print quality becomes unacceptable 2 One or more of the ink cartridges are counterfeit or not new NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased Original HP ink cartridges go to www hp com go a
118. ted to the printer Connecting an Ethernet cable turns off the printer wireless capability The Wireless light is on but blinking ENWW Use the printer control panel 13 Table 2 5 Wireless button continued Light description Light pattern Explanation and recommended action The wireless capability of the printer is turned on and the printer is either not connected to a network or trying to connect to a network The Wireless light is on and solid The wireless capability of the printer is turned on and the printer is connected to a network If the printer is connected to a network you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer Press the Wireless button and the Information button together to print the network configuration page and the wireless network test report The HP wireless direct button e The following table provides information on the button s different light patterns Table 2 6 HP wireless direct button Light description Light pattern Explanation and recommended action The HP wireless direct light is off The HP wireless direct capability of the printer is turned off The HP wireless direct light is on but blinking The HP wireless direct capability of the printer is turning on or off The HP wireless direct light is on and solid 14 Chapter2 Get started ENWW Tab
119. the ink cartridge access door and remove any obstructions such as jammed paper Press the Resume button to continue printing e Ifthe error persists turn the printer off and then on again To cancel the print job press the x Cancel button The Power light is on and the Resume light blinks One of the following problems might have occurred 1 The printer is out of paper Load paper and press the Resume button to continue printing There is a paper mismatch This occurs when paper loaded in the input tray does not match the paper size setting on the printer control panel and in the printer driver or on your mobile device Do one of these e Change the paper Chapter 2 Get started ENWW Table 2 2 Power button and Resume button continued Light description Light pattern Explanation and recommended action a Load paper that matches the paper size setting on the printer control panel and in the printer driver or on your mobile device Press the Resume button to continue printing e Change the paper size setting if you have loaded the desired paper Press the x Cancel button to cancel printing b Ensure the paper size setting on the printer control panel and in the printer driver or on your mobile device matches the paper loaded For information on changing paper size see Set the paper size for the printer c Print your document again The Power light and the Res
120. tions brochures mailers and calendars e HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt These papers are matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars Everyday printing All the papers listed for everyday printing feature ColorLok Technology for less smearing bolder blacks and vivid colors e HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers e HP Printing Paper HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper It is acid free for longer lasting documents e HP Office Paper HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It is acid free for longer lasting documents e HP Office Recycled Paper HP Office Recycled Paper is a high quality multifunction paper made with 3096 recycled fiber Order HP paper supplies The printer is designed to work well with most types of office paper Use HP paper for optimum print quality To order HP papers and other supplies go to www
121. to install the printer software using the HP HP wireless direct connection a Depending on your operating system do one of the following ENWW Use HP wireless direct 51 d e Windows 8 1 Click the down arrow in lower left corner of the Start screen select the printer name and then click Utilities e Windows 8 Right click an empty area on the Start screen click All Apps on the app bar select the printer name and then click Utilities e Windows 7 Windows Vista and Windows XP From the computer desktop click Start select All Programs click HP click the folder of your printer Click Printer Setup amp Software and then select Connect a new printer When the Connection Options software screen appears select Wireless Select your HP printer software from the list of detected printers Follow the on screen instructions 5 Print your document To print from a wireless capable computer OS X 1 Make sure you have turned on HP wireless direct on the printer 2 Turn on AirPort For more information see the documentation provided by Apple 3 Click the AirPort icon and choose the HP wireless direct name such as HP Print Officejet Pro XXXX where are the unique characters to identify your printer and XXXX is the printer model located on the printer If HP wireless direct is turned on with security enter the password when prompted 4 Add the printer a b Open System Preferences Depending on y
122. ts the photo paper from curling 5 Check the print settings by clicking the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer Properties Printer or Preferences e Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the printer You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray ET NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the printer print settings or ink cartridges No further troubleshooting is required 6 Print and evaluate a print quality report To print this report see Print quality diagnostic report Use this document to help resolve print quality issues Click here to go online for more information At this time this website might not be available in all languages Solve problems using HP ePrint
123. two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer It is available in glossy finish in several sizes including A4 8 5 x 11 inches and 10 x 15 cm 4 x 6 inches It is acid free for longer lasting documents HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable lab quality photos with your HP printer Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share Paper basics 17 Business documents e HP Premium Presentation Paper 120g Matte This paper is a heavy two sided matte paper perfect for presentation proposals reports and newsletters It is heavyweight for an impressive look and feel e HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy These papers are glossy coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presenta
124. ume light are on A door or cover is not closed completely e Make sure all doors and covers are completely closed To cancel the print job press the x Cancel button The Power button and ink cartridge lights e Thefollowing table provides information on the buttons different light patterns Table 2 3 Power button and ink cartridge lights Light description Light pattern Explanation and recommended action The Power light is on and the ink cartridge lights blink one after the other from left to right ENWW Use the printer control panel 9 Table 2 3 Power button and ink cartridge lights continued Light description Light pattern Explanation and recommended action The printhead is missing or faulty e Turn off the printer and then turn it on again e Ifthe error persists contact HP support for service or replacement The Power light is on and one or more of the ink cartridge lights blink One or more of the ink cartridges need attention or are faulty incorrect missing damaged or incompatible e Ensurethe indicated ink cartridge is properly installed and then try to print Remove and re insert the ink cartridge a few times if necessary e Ifthe error persists replace the indicated ink cartridge For more information you can also refer to the help message in the HP printer software The Power light and one or more of the ink cartridge lights are on 10 Chapter2 Get star
125. us substance Ukraine TexH YHM pernameur ujyono o me xxeHHsi BHKOpMCTOHHSI He esneunnx peuosuH Ykpaina O nanHanHa sinnosinae shmoram TexHiuHoro pernaweHry OO O MEXEHHA BMKOPMCTOHHA Reskux ue esneuHux PEUOBHH B enekTpuuHomy ra enekrpoHHOMy O6nagHaHHi asargepyenoro nocraHoeoto Ka6inery Minicrpis Ykpaiun Big 3 rpynus 2008 Ne 1057 Restriction of hazardous substance India Restriction of hazardous substances India This product complies with the India E waste Management and a Rule 2011 and prohibits a y lead mercury hexavalent chromium polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 weight and 0 01 weight for cadmium except for the exemptions set in Schedule 2 of the Rule EPEAT EPEAT Most HP products are designed to meet EPEAT EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment For more information on EPEAT go to www epeat net For information on HP s EPEAT registered products go to www hp com hpinfo globalcitizenship environment pdf epeat printers pdf 90 Appendix A Technical information ENWW China SEPA Ecolabel User Information ER fc UA UE S FA PUR MESA 63 0Db A 85 223 RECREA AIM EER 108 Ep i8 B RE ZR MRH PAER RER RSA 8 PI ER SEE ee ee S ETE Lim RRR ENWW Environmental product stewardship program 91 B Errors Windows e Lowonink e Very low on ink e Ink
126. utton for five seconds to print the printer status report Ef NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality becomes unacceptable E NOTE If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable E NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Replace the ink cartridges If you do not already have replacement ink cartridges for the printer see Order ink cartridges Not all cartridges are available in all countries regions Z CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing For information on recycling used ink supplies see HP inkjet supplies recycling program

HP Officejet Pro 6230 User Guide – ENWW

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HP Officejet Pro 6230 User Guide &ndash; ENWW

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HP Officejet Pro 6230 User Guide – ENWW