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1. allows certain programs to load automatically when you start Windows These applications usually run in the background and could be using memory needed by the Broderbund program or conflicting with it You can stop these programs from loading by doing the following 1 Begin at the Windows Program Manager Pull down the File menu and select Run 2 In the line labeled Command Line type WIN INI and click OK 3 The WIN INI file will come up on screen in Notepad Look near the beginning of the WIN INI file for the lines that start with load and run Place a semicolon in front of each of these lines so that they now start with load and run 4 Pull down the File menu and select Exit then click the Yes button to save the changes made to this file 5 Restart Windows for these changes to take effect Pull down the File menu select Exit Windows and click OK when prompted to end your current Windows session 6 When you are returned to a DOS prompt type WIN and press Enter This will return you to Windows Note To restore your WIN INI file to its original state follow the instructions again and remove the semicolon from the beginning of the load and run lines Check Sound There are a few places to check to ensure that you receive sound if you are having sound difficulties 1 Make sure volume is turned up Check the volume control for your sound card The location name and use of the volume control may vary from sound2. effects from the program you should check to see that the volume con trol in your Sound Control Panel is high enough to be audible To do this pull down the Apple menu and select Control Panels Double click the Sound icon and set the volume to a higher level Also make sure that the Sound Manager extension is installed In most cases our programs require the Sound Manager to play sounds correctly If this program did not come with the Sound Manager extension please contact Apple to obtain a copy If you are running with System 7 5 or higher you do not need to install Sound Manager onto your system as it is already built into the system software Allocate Additional Memory to the Program Sometimes the only thing a program needs to work correctly is permission to use a little more memory You can allocate additional memory to the program by doing the following Open the Macintosh hard disk Open the folder containing your Broderbund program Click once to highlight the application icon Pull down the File menu and select Get Info to display the program s information window Under Memory Requirements you will want to increase the amount of memory allocated to the program The next step can vary depending on which Macintosh operating system you use For System 7 0 7 0 1 Increase the figure shown in the Current box to 500 KB more than it now shows For System 7 1 and higher Increase the figure shown in the Preferred box to 500 KB more than it
3. now shows 6 Close the Information window for the program 7 Try running the program again If the problem persists you can repeat the above process to increase the memory a little more We recommend that you do not increase the Current or Preferred memory value more than 2 000 KB over its original value Bu Disable Virtual Memory Using virtual memory on a Macintosh may increase the amount of memory which appears to be available for your program to use but doing so can actually slow down your system performance to the point that problems may arise You can disable virtual memory usage temporarily by doing the following Pull down the Apple menu and select Control Panels In Control Panels double click to open the Memory control panel When the Memory control panel opens click Off in the Virtual Memory section Close the Memory control panel and close all other windows Then pull down the Special menu and choose Restart to restart the Macintosh Try the program again DS AS BOs Seeking Further Assistance The purpose of this guide is to provide general across the board guidelines to help you But there are other places for you to look especially with concerns that are directly related to your specific program Make sure that you check the ReadMe file for any late breaking news that may not have been included in the man ual or this troubleshooting guide This ReadMe file can usually be found in the directory in which the progra
4. of Broderbund Software Inc All other company and or product names are trademarks and or registered trademarks of their respective holders Copyright 1997 Broderbund Software Inc All rights reserved R047 1009718C
5. program s minimum requirements we cannot guarantee that the program will work and we cannot support it We recommend that you try returning or exchanging the product at the place of purchase Clean the CD ROM Randomly generated errors can often be caused by the slightest mark smudge or lint on the actual CD ROM disc Even if you just bought the program and took the CD ROM disc out and you receive an error it is a good idea to clean the CD CD ROM discs go through several washes in the production cycle For the most part they are clean but it is always possible that there is some residue left over To clean a CD ROM disc please follow these steps 1 Place the CD label side down on a cotton cloth 2 Spray the surface of the CD lightly with Windex or other non ammonia based glass cleaner 3 Using a clean cotton cloth or chamois gently wipe from the center of the CD outward in a straight motion Note Do not wipe in a circular motion because anytime you clean with a cloth you produce tiny hair line scratches Scratches which are perpendicular to the track don t affect the data on the CD but scratches that are parallel to the track on the CD could cause errors Windows 95 Troubleshooting Checklist Disable Programs Running in the Background The first step in troubleshooting any problem especially General Protection or Invalid Page Fault error messages or hanging of the operating system is to disable any other programs that may cu
6. Broderbund Troubleshooting Guide w Broderbund Welcome To the Broderbund Troubleshooting Guide for Broderbund products This Troubleshooting Guide is designed to help you take some general steps in trying to troubleshoot difficulties or errors with your program Each Broderbund product has different features or aspects that may make it unique For example some programs print and others do not The purpose of this guide is to provide general troubleshooting guidelines which should apply across the board Note Because this is a general Troubleshooting Guide it contains information about Windows 95 Windows 3 1 and Macintosh operating systems Please check the manual for your program to see if the program is designed for a particular platform Let s Begin with some All Purpose Troubleshooting What we mean by all purpose troubleshooting is that there are a couple of things that you can try to check no mat ter what your operating system is Check the Program s System Requirements It is important to make sure that your computer has at least what the program requires in its System Requirements System Requirements are meant to represent the minimum of what you can use Thus it is a gauge of whether the program will work on your system or not System Requirements can be found on the outside of the program s box on the side or bottom spine in the manual and sometimes in the ReadMe file of the product If your system does not meet the
7. card to sound card Thus we cannot offer step by step instructions for you Please check the documentation that came with your sound card 2 Make sure that the speakers are plugged in and turned on 3 Check to see if you can play Wave and Midi sounds from your system e From the Program Manager double click the Accessories group Within this group locate Media Player and double click to open it up Pull down the File menu and select Open Under List Files of Type select MIDI Sequencer mid rmi Click once on any file ending in mid to highlight it and click the OK button Click the button that looks like the Play button on a standard tape or CD player Repeat the above process this time selecting Sound wav under List Files of Type and selecting any file ending in wav Ifyou do not hear both types of sound you may need to check the configuration of your sound card and or your sound card drivers Macintosh Troubleshooting Checklist Not Enough Memory If you are receiving error messages indicating that there is not enough RAM to run this application you may need to free up some additional memory To check the amount of available memory go to the Apple menu and select About This Macintosh or About This Computer if you are using a Performa You can free up additional memory by quitting other applications that may be running or by disabling System Extensions Other programs running on your system at the same time mi
8. ck to ensure that you receive sound if you are having sound difficulties 1 Make sure volume is turned up e Click the Start button and point to Programs Accessories Multimedia and then select Volume Control Make sure that the Volume Control General Master etc section is set mid range as well as the Wave and Midi settings Next make sure that there are no check marks in any of the Mute boxes of the Volume Control Panel If any of the Mute boxes have check marks click once in the box to remove the check mark 2 Make sure that the speakers are plugged in and turned on 3 Check to see if you can play Wave and Midi sounds from your system Click the Start button and point to Programs Accessories Multimedia and then select Media Player Pull down the File menu and select Open This should open the Media folder Make sure Files of type is set for All files and double click on any file ending in mid e Click the button that looks like the Play button on a standard tape or CD player Repeat the above process this time selecting a file ending in wav e Ifyou do not hear both types of sound you may need to check the configuration of your sound card and or your sound card drivers Windows 3 1 Troubleshooting Checklist Disable Programs Running in the Background The first step in troubleshooting any problem especially General Protection Fault error messages or hanging of the operating system is to disable any
9. ght affect its performance We recommend that you exit all other applications before running this program For additional information on disabling System Extensions please refer to the section listed below Disabling Extensions Extensions can cause conflicts with programs by interfering with their installation or functionality or causing system lock ups In order to determine whether an extension or extensions are causing problems the normal trou bleshooting steps for each system software is to disable all system extensions except for the Apple CD ROM exten sion Use the following procedure System 7 0 to 7 1 p6 Open the Macintosh hard disk Open the System folder Pull down the File menu and select New Folder to create an empty folder in the System folder Call the untitled folder Extensions Disabled Now open the Extensions folder Resize and move the Extensions folder so that you can still see the Extensions Disabled folder Pull down the Edit menu and choose Select All to select all the items in the Extensions folder Next drag all the items from the Extensions folder to the Extensions Disabled folder Then open the Extensions Disabled folder Resize and move the Extensions Disabled folder so that you can still see the Extensions folder Locate and drag the Apple CD ROM icon back to the Extensions folder Note Some programs require additional extensions in order to run check your manual for informa tion on which specific extensions
10. m is installed or on the original distribution CD Another place to find information regarding your product is in the User s Manual that is specific for the program itself This should be included in the box along with the product If you have worked through these troubleshooting suggestions and still need assistance you can contact Broderbund Technical Support by using the options listed below It will be very helpful if you can tell us your com puter make and model and the brand names of both the video card and sound card you are using If possible have the computer both positioned near your phone and turned on Please also be prepared to give us a detailed description of what happens when you try to run the program You can contact us in any of the following ways Internet Online support is available through our World Wide Web site at http www broderbund com Phone Call us at 415 382 4700 from Monday through Friday between the hours of 6 00 a m and 5 00 p m Pacific Time CompuServe Type GO BB at any prompt to access Broderbund s area in CompuServe or send your questions to support broderbund com e America Online Use the Keyword BRODERBUND to find our Product Support Boards or address your questions to BBund Tec or BBund Tec2 using AOL s electronic mail Mail Send your questions to Broderbund Technical Correspondence P O Box 6125 Novato CA 94948 6125 Broderbund Broderbund is a registered trademark
11. other programs that may currently be running This can be accomplished by modifying the Startup group configuration and by editing the WIN INI file for programs running in the background L The Startup Group The Startup group allows certain programs to load automatically when you start Windows These applications usu ally run in the background and might be conflicting with your Broderbund product You can stop these programs from loading by doing the following 1 Begin at the Windows Program Manager Locate the Startup group Double click on the Startup group to open it The contents of the program group will now be displayed If there are any icons in the Startup group click to highlight any one icon Pull down the File menu and select Move In the next dialog box select Accessories in the To Group list then click OK This will move the selected icon to the Accessories program group If there are more icons in the Startup group repeat the above steps as needed to empty the contents of the group 7 Restart Windows for these changes to take effect Pull down the File menu select Exit Windows and click OK when prompted to end your current Windows session 8 When you are returned to a DOS prompt type WIN and press Enter This will return you to Windows pres In doing this you have not removed any programs from your system you can always replace the items by reversing the above process Il WIN INI File The WIN INI file
12. rrently be running This can be accomplished by modifying the Startup folder configuration and by editing the WIN INI file for programs running in the background I The Startup Folder The Startup folder allows certain programs to load automatically when you start Windows 95 These applications usually run in the background and might be conflicting with your Broderbund product You can stop these pro grams from loading by doing the following 1 Click the Windows 95 Start button point to Settings and click Taskbar A Taskbar Properties dialog box appears Click the Start Menu Programs tab Click the Advanced button in Customize Start Menu group Double click the Programs folder Select File New Folder Name the folder Startbk and press Enter Open the Startup folder The contents of the folder will be displayed on the right side of the window Click and hold the right mouse button down on an item in the Startup folder and drag it to the Startbk folder under All Folders on the left side When the Startbk folder highlights release the mouse button When prompted choose Move Here Repeat until there are no more items in the Startup folder 8 Restart Windows 95 for these changes to take effect Click the Start button then select Shut Down In the Shut Down Windows dialog box choose Restart the Computer Click the Yes button anumwn In doing this you have not removed any programs from your system you can always replace the items b
13. y reversing the above process Il The WIN INI File The WIN INI file allows certain programs to load automatically when you start Windows 95 These applications usu ally run in the background and could be using memory needed by the Broderbund program or conflicting with it You can stop these programs from loading by doing the following 1 Click the Start button and click Run 2 Inthe Open box type WIN INI and click OK 3 The WIN INI file will come up on screen in Notepad Look near the beginning of the WIN INI file for the lines that start with load and run Place a semicolon in front of each of these lines so that they now start with load and run 4 Pull down the File menu and select Exit then click the Yes button to save the changes made to this file 5 Restart Windows 95 for these changes to take effect Click the Start button then select Shut Down In the Shut Down Windows dialog box choose Restart the Computer Click the Yes button Check Color Settings 1 Click the Start button point to Settings and select Control Panel 2 Double click the Display icon 3 Click the Settings tab 4 Find the options for Color Palette and Desktop Area and change them as needed to match the system requirements of the program 5 Click the OK button to accept any changes you may have made Windows may ask if you want to restart the system for the changes to take effect Answer Yes Check Sound There are a few places to che
14. you need to run the program Close all folders to return to your desktop Pull down the Special menu and choose Restart to restart the Macintosh System 7 5 and higher Go to the Apple menu and select the Control Panels folder Look for the Extensions Manager and double click to open it Go to the Sets option located at the top of the window Click the down arrow to display the menu and select Save Set Type in the name Normal in the Save Set dialog box and click OK Go to the Sets option again and select All Off Go through the extensions listing and put a check mark next to the Apple CD ROM extension by clicking it Note Some programs require additional extensions in order to run check your manual for informa tion on which specific extensions you need to run the program Go to the Sets option again select Save Set and give this new set a name e g Broderbund Close the Extensions Manager window and close all other windows Then pull down the Special menu and choose Restart to restart the Macintosh Note You can switch your sets back to Normal at any time If the program functions properly after doing the above it means that there may be something either an extension or control panel in the system folder that is causing a conflict with our product You will need to find out which extension or control panel is causing the problem and determine if you need to keep it active Sound Problems If you are unable to hear music or sound
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