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1. To renew the IP address for Windows 2000 NT XP systems Open a Command Prompt DOS window 2 At the C prompt type ipconfig release and press Enter The system releases the IP address 3 At the C prompt type ipconfig renew and press Enter The system displays a new IP address 4 To close the Command Prompt window click on the X in the upper right corner of the window You have completed this procedure A Oa If you cannot access the Internet contact your cable service provider for further assistance 21 WebSTAR Model DPC2100 and EPC2100 Cable Modem User s Guide Front Panel Status Indicator Functions Initial Power Up Calibration and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the front panel status indicators on the cable modem during power up Calibration and registration on the network Use this chart to troubleshoot the power up calibration and registration process of your cable modem e DS After the cable modem completes step 7 Registration Completed the modem proceeds immediately to step 8 See the chart in Normal Operations next in this section OCCASIONAL OCCASIONAL OCCASIONAL OCCASIONAL BLINKING BLINKING BLINKING BLINKING 2 RECEIVE oN OCCASIONAL OCCASIONAL OCCASIONAL BLINKING BLINKING BLINKING SLOW CABLE BLINKING MOMENTARY BLINKING BLINKING 4 blink ON 2 blinks 4 blinks ON ON ON ON ON PC or or or or or BLINKING BLINKIN2. e Read this user s guide thoroughly before you decide where to place your cable modem What Are the System Requirements for Internet Service To ensure that your cable modem operates efficiently for high speed Internet service verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements us You will also need an active cable input line and an Internet connection Minimum System Requirements for PCs e APC with a Pentium MMX 133 processor or greater e 32 MB of RAM e Web browsing software Netscape or Internet Explorer e CD ROM drive Minimum System Requirements for Macintosh e MAC OS 7 5 e 32 MB of RAM System Requirements for an Ethernet Connection e APC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed e An active 10 100BaseT Ethernet network interface card NIC installed in your PC System Requirements for a USB Connection e APC with a Microsoft Windows 98SE ME 2000 or XP operating system e A master USB port installed in your PC WebSTAR Model DPC2100 and EPC2100 Cable Modem User s Guide How Do Set Up My High Speed Internet Access Account Before you can use your cable modem you need to have a high speed Internet access account If you do not have a high speed Internet access account you will need to set up an account with your local cable service
3. extension cords or integral convenience receptacles as this can result in a risk of fire or electric shock For equipment that requires battery power or other sources to operate refer to the operating instructions for that equipment Object and Liquid Entry Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Do not expose this equipment to liquid or moisture Do not place this equipment on a wet surface Do not spill liquids on or near this equipment Lightning and Power Surges Plug your equipment into a surge protector in order to reduce the risk of damage from lightning strikes and power surges If you are unsure of the type of surge protector to use contact your cable service provider Servicing Do not open the cover of this equipment If you open the cover your warranty will be void Refer all servicing to qualified personnel only Contact your cable service provider for instructions Important Rules for Safe Operation Power Cord Protection Arrange all power cords so that people cannot walk on the cords place objects on the cords or place objects against the cords which can damage the cords Pay particular attention to cords that are at plugs at electrical outlets and at the places where the cords exit the equipment Power Sources A label on the AC power adapter that is supplied with this equip
4. Avoid damage to your equipment Only use the AC power adapter and power cord that is provided with your cable modem 2 RST Reset to Default button Factory Reset A s This button is for maintenance purposes only Do not use unless told to do so by your service provider 3 MAC Address Label Displays the MAC address of the cable modem ee 4 ETHERNET RJ 45 Ethernet port connects to the Ethernet port on your PC 5 USB 12 Mbps USB port connects to the USB port on your PC 6 CABLE F Connector connects to an active cable signal from your cable service provider Where is the Best Location for My Cable Modem Where Is the Best Location for My Cable Modem The ideal location for your cable modem is where it has access to outlets and other devices Think about the layout of your home or office and consult with your cable service provider to select the best location for your cable modem Consider these recommendations e Position your PC and cable modem so that they are located near an AC power outlet e Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC without straining or crimping them e Airflow around the cable modem should not be restricted e Choose a location that protects the cable modem from accidental disturbance or harm
5. CABLE PC 1 time per second SLOW BLINKING 1 time per second SLOW BLINKING SLOW BLINKING 1 time per second 1 time per second 5 T10975 23 WebSTAR Model DPC2100 and EPC2100 Cable Modem User s Guide Notices 24 Trademarks Scientific Atlanta and the Scientific Atlanta ARCs logo are registered trademarks of Scientific Atlanta Inc DPC2100 EPC2100 WebSTAR SciCare and Bringing the Interactive Experience Home are trademarks of Scientific Atlanta Inc DOCSIS is a registered trademark of Cable Television Laboratories Inc Other trademarks listed herein are the property of their respective owners Disclaimer Scientific Atlanta Inc assumes no responsibility for errors or omissions that may appear in this guide Scientific Atlanta reserves the right to change this guide at any time without notice Documentation Copyright Notice 2003 Scientific Atlanta Inc All rights reserved Printed in the United States of America Information in this document is subject to change without notice No part of this document may be reproduced in any form without the express written permission of Scientific Atlanta Inc Software Use Notice The software described in this document is copyrighted and furnished to you under a license agreement You may only use or copy this software in accordance with the terms of your license agreement Firmware Use Notice The firmware in this equipment is copyrighted You may
6. modem you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged The carton contains the following items except as noted One Model DPC2100 or EPC2100 Cable Modem One Ethernet cable CAT5 RJ 45 One USB cable not included with One power adapter with power all models cord One CD ROM containing the user s guide and the USB drivers If any of these items are missing or damaged please contact SciCare Broadband Services at 1 800 722 2009 for assistance You will need an optional cable signal splitter and additional standard RF coaxial cable if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your cable modem Front Panel Description Front Panel Description The front panel of your cable modem provides status lights that indicate how well and at what state your cable modem is operating After the cable modem is successfully registered on the network the POWER and CABLE status indicators illuminate continuously to show that the cable modem is active and fully operational See Front Panel Status Indicator Functions later in this guide for more information on front panel status indicator functions 1 POWER lIluminates solid green to indicate that power is being applied to the cable modem 2 RECEIVE DATA Blinks to indicate that the cable modem is receiving data fro
7. only use the firmware in the equipment in which it is provided Any reproduction or distribution of this firmware or any portion of it without express written consent is prohibited FCC Compliance FCC Compliance United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or TV reception which can be determined by turning the equipment off and on The user is encouraged to try to correct the interference by one or more of the following measures e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult your cable company or an experienced radio TV technician for help Any changes or modifications not expressly approved by Scientific Atlanta could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and
8. G BLINKING BLINKING BLINKING Normal Operations T10683 The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations RECEIVE BLINKS To indicate data is being transferred between the modem and the network BLINKS To indicate data is being transferred between the modem and the network PC ON When a single device is connected to either the Ethernet or USB port and no data is being sent to or from the modem BLINKS LED blinks when only one Ethernet or USB device is connected and data is being transferrd between the consumer premise equipment CPE and the cable modem OFF When no devices are connected to either the Ethernet or USB ports Note With both Ethernet and USB devices connected to the modem at the same time when data is being transferred through only one of the devices Ethernet or USB the indicator will illuminate continuously Whenever data is being sent through both data ports Ethernet and USB simultaneously the indicator will blink as described above T10969 22 Front Panel Status Indicator Functions Special Conditions The following chart describes the appearance of the front panel status indicators on the cable modem during special conditions to show that either cable modem access protection is enabled or that you have been denied network access SLOW BLINKING 1 time per second SLOW BLINKING 1 time per second RECEIVE
9. WebSTAR Model DPC 2100 and EPC2100 Cable Modem User s Guide Introduction Welcome to the exciting world of high speed Internet access Your new WebSTAR Cable Modem offers high end performance and unsurpassed reliability With your new WebSTAR Cable Modem your Internet enjoyment and business productivity will surely soar This guide provides procedures and recommendations for placing installing configuring operating and troubleshooting your WebSTAR Cable Modem Benefits and Features Your WebSTAR Cable Modem offers the following outstanding benefits and features e Provides a high speed broadband Internet connection that energizes your online experience and makes downloading and sharing files and photos with your family and friends hassle free e Features Plug and Play operation for easy set up and installation e Includes both USB and Ethernet connections e Allows vertical or horizontal placement e Allows automatic software upgrades by your cable service provider e Ensures interoperability with most cable service providers by complying with Data Over Cable System Interface Specifications DOCSIS WebSTAR Model DPC2100 and EPC2100 Cable Modem User s Guide In This Guide Important R les for Sale Operators ee a Eaa or ee ae asira 3 Whals M DE Carnon Srusi a a a a a a mia aaanla ence 6 Fron Panel OSS CHDUOM nersini a sole a a a aa a aeaa aE a sale a aE T BaCk Panel DOSCIDUON sorier NEE ner ATEREA ieee A 8 Whe
10. able modem Refer to the serial number and MAC address information listed ome in this section Ee You may be able to continue to use your existing e mail account with your cable modem Contact your cable service provider for more information How Do I Connect My Devices to Use the Internet How Do Connect My Devices to Use the Internet You can use your cable modem to access the Internet and you can share that Internet connection with other Internet devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet Professional installation may be available Contact your local cable service provider for further assistance To connect devices The following diagram illustrates one of the various Internet connection options that are available to you Wireless Access Point 802 11b Power Supply i 1 USB Cable Cable Ready TV VCR or Set Top Converter T10966 11 WebSTAR Model DPC2100 and EPC2100 Cable Modem User s Guide To install the cable modem al Power down your PC and unplug it from the power source WARNING 2 Connect your PC to either the ETHERNET port or the USB port using the To avoid personal appropriate data cable Do not connec
11. all warning and caution symbols that are affixed to this equipment e Comply with all instructions that accompany this equipment Cleaning the Equipment Before cleaning this equipment unplug it from the electrical outlet Use a damp cloth to clean this equipment Do not use a liquid cleaner or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this equipment Placement Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord Place this equipment on a stable surface The surface must support the size and weight of this equipment Place this equipment either horizontally or vertically WebSTAR Model DPC2100 and EPC2100 Cable Modem User s Guide Accessories Do not use accessories with this equipment unless recommended by your cable service provider Ventilation This equipment has openings for ventilation that protect it from overheating To ensure the reliability of this equipment do not obstruct the openings e Do not place other equipment lamps books or any other object on the top of or beside this equipment e Do not place this equipment in any of the locations that follow On a bed sofa rug or similar surface Over a radiator or a heat register e n an enclosure such as a bookcase or equipment rack unless the installation provides proper ventilation Overloading Do not overload electrical outlets
12. empty highlight and delete all information from the fields 10 Click the DNS Configuration tab and then select Disable DNS 11 Click OK 12 Click OK when the system finishes copying the files and then close all networking windows 13 Click YES to restart your computer when the System Settings Change dialog box opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use 14 Try to access the Internet If you cannot access the Internet go to Having Difficulty later in this guide If you still cannot access the Internet contact your cable service provider for further assistance 13 WebSTAR Model DPC2100 and EPC2100 Cable Modem User s Guide 14 To configure Windows 2000 systems 1 Click Start select Settings and choose Network and Dial up Connections Double click the Local Area Connection icon in the Network and Dial up Connections window Click Properties in the Local Area Connection Status window Click Internet Protocol TCP IP in the Local Area Connection Properties window and then click Properties Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for
13. ens 8 Click Finish The USB driver installation is complete 9 Click Yes in the System Settings Change window to restart your computer The computer restarts The USB drivers are now installed on your PC and your USB devices are ready for use 10 Try to access the Internet If you cannot access the Internet go to Having Difficulty next in this guide If you still cannot access the Internet contact your cable service provider for further assistance 16 How Do Install USB Drivers To install Windows 2000 drivers 10 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC Wait until the Power and Cable indicators on the cable modem illuminate solid green Click Next in the Found New Hardware Wizard window Select Search for a suitable driver for my device recommended in the Found New Hardware Wizard window and then click Next Select CD ROM drives in the Found New Hardware Wizard window and then click Next Click Next in the Found New Hardware Wizard window The system searches for the driver file for your hardware device After the system finds the USB driver the Digital Signature Not Found window opens displaying a confirmation message to continue the installation Click Yes to continue the installation The Found New Hardware Wizard window reopens with a message that the installation is complete Click Finish to close the Found New Hardware Wizard window The USB drivers a
14. ervice may be made available with or without subscribing to cable TV service Contact your local cable service provider for complete information on cable services including high speed Internet access Q How do I arrange for installation A Professional installation from your cable service provider may be provided A professional installation ensures proper cable connection to the modem and to your PC and ensures proper configuration of all hardware and software settings Contact your cable service provider for more information about installation Q How does the WebSTAR Cable Modem connect to my computer A The cable modem connects to the USB port or the 10 100BaseT Ethernet port on your PC If your PC is not equipped with an Ethernet interface an Ethernet card is available from your local PC or office supply retailer or from your cable service provider Q After my cable modem is connected how do access the Internet A Your local cable service provider becomes your Internet Service Provider ISP offering a wide range of services including e mail chat news and information services Your cable service provider will provide the software you will need Q Can I watch TV and surf the Internet at the same time A Absolutely If you subscribe to cable television service you can watch TV and use your cable modem at the same time by connecting your TV and your cable modem to the cable network using an optional cable signal split
15. ider to determine whether you are using the correct cable Verify that you have followed the procedure in How Do I Renew the IP Address on My PC later in this guide Your NIC card or USB interface may be malfunctioning Refer to the troubleshooting information in the NIC or USB documentation 19 WebSTAR Model DPC2100 and EPC2100 Cable Modem User s Guide Tips for Improved Performance 20 Check and Correct If your cable modem does not perform as expected the following tips may help If you need further assistance contact your cable service provider Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch If a wall switch controls the electrical outlet make sure the switch is in the ON position Verify that the Power and Cable indicators on the front panel of your cable modem are illuminated Verify that all cables are properly connected and that you are using the correct cables Verify that your cable service is active and that it supports two way service Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in How Do Install USB Drivers earlier in this guide if you are using the USB connection Verify that you have called your cable service provider and give
16. ler or Apple technical support center for further assistance 15 WebSTAR Model DPC2100 and EPC2100 Cable Modem User s Guide How Do Install USB Drivers To install USB drivers your PC must be equipped with a USB network interface and a Microsoft Windows 98SE ME 2000 or XP operating system This section contains instructions for installing the cable modem gateway USB drivers A e gt If you are not using the USB interface skip this section Installing USB Drivers The USB driver installation procedures are different for each operating system Follow the appropriate instructions in this section for your operating system To install Windows 98SE and Windows ME USB drivers 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC 2 Wait until the Power and Cable indicators on the cable modem illuminate solid green Result The Add New Hardware Wizard window opens 3 Click Next in the Add New Hardware Wizard window 4 Select Search for the best driver for your device Recommended in the Add New Hardware Wizard window and then click Next 5 Select CD ROM drive in the Add New Hardware Wizard window and then click Next 6 Select The updated driver Recommended in the Add New Hardware Wizard window and then click Next f Click Next in the Add New Hardware Wizard window The Copying Files window opens After 10 to 20 seconds have passed the Add New Hardware Wizard window reop
17. m the cable network o o z o 5 2 z N gt 2 3 SEND DATA Blinks to indicate that the cable modem is sending data to the cable network 4 CABLE llluminates solid green when the cable modem is registered on the network and fully operational This indicator blinks to indicate one of the following conditions e The cable modem is booting up and not ready for data e The cable modem is scanning the network and attempting to register e The cable modem has lost registration on the network and will continue blinking until it registers again 5 PC llluminates solid green to indicate that an Ethernet USB carrier is present and blinks to indicate that Ethernet USB data is being transferred between the PC and the cable modem rd After the cable modem is successfully registered on the network the POWER LED 1 and CABLE LED 4 indicators illuminate continuously to indicate that the cable modem is online and fully operational T10962 WebSTAR Model DPC2100 and EPC2100 Cable Modem User s Guide Back Panel Description The following illustration describes the back panel components of the DPC2100 and EPC2100 cable modems 1 12 VDC Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem Only use the AC power adapter and power cord that is provided with your cable modem A N CAUTION gt O S S Q NI T ep Q Oo Xe xe a
18. ment indicates the correct power source for this equipment Operate this equipment only from an electrical outlet that has the voltage and frequency that the label indicates lf you are unsure of the type of power supply to your residence consult scientific Atlanta Inc or your local power company Grounding This equipment may be provided with a three prong plug Properly ground earth this equipment by inserting the plug into a grounded electrical three socket outlet If you are unable to insert this plug fully into the outlet contact an electrician to replace your obsolete outlet Damage that Requires Service For damage that requires service unplug this equipment from the electrical outlet Contact your cable service provider when any of the following situations occur e There is damage to the power cord or plug e Liquid enters the equipment e A heavy object falls on the equipment e There is exposure to rain or water e Operation is not normal the instructions describe the proper operation e f you drop this equipment or damage the cabinet of this equipment e If this equipment exhibits a distinct change in performance Upon completion of any service or repairs to this equipment cable modem ask the service technician to perform safety checks to determine that the equipment is in proper operating condition WebSTAR Model DPC2100 and EPC2100 Cable Modem User s Guide What s In the Carton When you receive your cable
19. n them the serial number and MAC address of your cable modem If you are using a cable signal splitter so that you can connect the cable modem to other devices remove the splitter and reconnect the cables so that the cable modem is connected directly to the cable input If the cable modem now functions properly the cable signal splitter may be defective and may need to be replaced How Do I Renew the IP Address on My PC How Do Renew the IP Address on My PC lf your PC cannot access the Internet after the cable modem is online it is possible that your PC did not renew its IP address Renewing the IP Address on Your PC Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC To renew the IP address for Windows 95 98 98SE or ME systems Click Start and then click Run to open the Run window 2 Type winipcfg in the Open field and click OK to execute the winipcfg command The IP Configuration window opens 3 Click the down arrow to the right of the top field and select the Ethernet adapter that is installed on your PC The IP Configuration window displays the Ethernet adapter information 4 Click Release and then click Renew The IP Configuration window displays a new IP address 5 Click OK to close the IP Configuration window you have completed this procedure a If you cannot access the Internet contact your cable service provider for further assistance
20. not intended for questions regarding the connection or operation for this device Please contact your cable service provider for any questions you may have regarding the operation or installation of this device FCC Declaration of Conformity This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 the device may not cause harmful interference and 2 the device must accept any interference received including interference that may cause undesired operation WebSTAR Cable Modems Model DPC2100 and Model EPC2100 Scientific Atlanta Inc 5030 Sugarloaf Parkway Lawrenceville Georgia 30044 USA Telephone 770 236 1077 Canada EMI Regulation This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada 25 For Information J AI Scientific Atlanta Bringing the Interactive Experience Home If You Have Questions If you have technical questions contact your local cable service provider Scientific Atlanta Inc 5030 Sugarloaf Parkway Box 565447 770 236 5000 Product and service availability subject to change without notice 2003 Scientific Atlanta Inc All rights reserved September 2003 Printed in USA Lawrenceville GA 30042 www scientificatlanta com Part Number 4005527 Rev A
21. nu and then click User Mode Click Advanced in the User Mode window and then click OK Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server Click Options in the TCP IP window and then click Active in the TCP IP Options window Note In some cases the Load only when needed option will not appear If it appears select the option A check mark appears in the option Verify that the Use 802 3 option located in the upper right hand corner of the TCP IP window is unchecked If there is a check mark in the option deselect the option and then click Info in the lower left corner Is there a Hardware Address listed in this window e f yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure e f no you must power off your Macintosh With the power off simultaneously press and hold down the Command Apple Option P and R keys on your keyboard Keeping those keys pressed down power on your Macintosh but do not release these keys until you hear the Apple chime Continue pressing these keys for up to three chimes then release the keys and allow the computer to restart When your computer fully reboots repeat steps 1 through 7 to verify that all TCP IP settings are correct If your computer sti does not have a Hardware Address contact your authorized Apple dea
22. o CATV System Installer This reminder is provided to call the CATV system installer s attention to Article 820 40 of the NEC Section 54 Part of the Canadian Electrical Code that provides guidelines for proper grounding and in particular specifies that the CATV cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical This symbol is intended to alert you that uninsulated voltage within this product may have sufficient magnitude to cause electric shock Therefore it is dangerous to make any kind of contact with any inside part of this product Important Rules for Safe Operation CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN RISQUE DE CHOC ELECTRIQUE NE PAS OUVRIR CAUTION To reduce the risk of electric shock do not remove cover or back No user serviceable parts inside Refer servicing to qualified service personnel WARNING TO PREVENT FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE This symbol is intended to alert you of the presence of important operating and maintenance servicing instructions in the literature accompanying this product Read and Retain These Instructions e Read all of the instructions before you operate this equipment Give particular attention to all safety precautions Retain the instructions for future reference e Comply with all warning and caution statements in the instructions Observe
23. provider Choose one of the following two options 10 Do Not Have a High Speed Internet Access Account If you do not have a high speed Internet access account your cable service provider will set up your high speed Internet access account and become your Internet Service Provider ISP Internet access enables you to send and receive e mail access the World Wide Web and receive other Internet services When you contact your cable service provider they will ask you for the serial number and the Media Access Control MAC address of the cable modem These numbers appear on a label located on the side of the gateway cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alohanumeric characters preceded by MAC See the following illustration of a sample label Scientific FE mum atanta FE With FCC Standards S N 101801067 DPC2100 SERIES rersomeor CABLE MODEM UUM AN PIN 0000X Oy MAC 000A73637397 Date of iets 06 03 LISTED Factory ID 1 LT E MADE IN TAIWAN E188325 T10960 Write down these numbers in the space provided here Serial Number MAC Address o The MAC address also appears on a label on the back panel of the cable modem Already Have an Existing High Speed Internet Access Account If you have an existing high speed Internet access account you must give your cable service provider the serial number and the MAC address of the c
24. re Is the Best Location for My Cable Modem cccccceccceececeeeeeeeeseeeeseeeseeeeseuceseueeseeesseeeseeeeseueesseeesseeeseneesaees 9 What are the System Requirements for Internet Service 2 0 0 ecccecccceececeeeeseeeeeeeeeseeeeseeeeaeeeseeeeseueesaeeeseeesaeeesaueesaees 9 How Do Set Up My High Speed Internet Access Account 00 0 0 ccc ccccccececeeeeceeeeseeeeseeeseeeeseeeeseeeeseeeseeeseneesaeeesaneees 10 How Do I Connect My Devices to Use the Internet ccc ccccccseccceeeceeeeceneeceeeeceeceuceseusessueesaeeesueessueeeseeesseeessueens 11 HOWDOTCOnNIgure TOPHP PrTOlOCOR orree a R es A a a A it T 13 OW DO Fnstal USB DIVES euin E a a 16 FVO OACI eeir E cee ee tone estat ttt E ES 18 Tips tor Improved F ernorman Cenei a a a a a a coasted a eetate cient eae 20 How Do I Renew the IP Address on My PO tne eid Sent oc ee Beer Oe ee ete ee NS sea NE 21 Font Panel otatllS INGICAIOR FUNCUONS 2 is ta iect con satus a a 22 NOIES sae agence herded ett ta anc eee rele eran AN 24 GS OMAN CC ag esis esta a te cia ees gs ea ic reeset ea ge a eee ace ote dag ase see eet 25 Ole TORI cul OF Matabertenadt ennai sen cthc and ai okhan stores nnadanuey tena bnnaadtt ouraeauah anneanee oneauptaanbeanatiaCsektneanaha sncaieeimeana teaser unteneas 26 Important Rules for Safe Operation WARNING Avoid personal injury and damage to this equipment An unstable surface may cause this equipment to fall Note to Installer Note t
25. re installed on your PC and your USB devices are ready for use Try to access the Internet If you cannot access the Internet go to Having Difficulty next in this guide If you still cannot access the Internet contact your cable service provider for further assistance To install Windows XP drivers Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC Wait until the Power and Cable indicators on the cable modem illuminate solid green Select Install from a list or specific location Advanced in the Found New Hardware Wizard window and then click Next Select Search removable media floppy CD ROM in the Found New Hardware Wizard window and then click Next Click Continue Anyway in the Hardware Installation window to continue the installation The Found New Hardware Wizard window reopens with a message that the installation has finished Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices are ready for use Try to access the Internet If you cannot access the Internet go to Having Difficulty next in this guide If you still cannot access the Internet contact your cable service provider for further assistance 17 WebSTAR Model DPC2100 and EPC2100 Cable Modem User s Guide Having Difficulty 18 Frequently Asked Questions Q What if don t subscribe to cable TV A If cable TV is available in your area data s
26. t your PC to both the Ethernet and injury or damage to USB ports at the same time You can connect two separate PCs to the your equipment gateway cable modem at the same time by connecting one PC to the follow these steps in Ethernet port and one PC to the USB port the exact order shown 3 Connect the active RF coaxial cable to the CABLE connector Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 4 Insert the AC power adapter cord into the DC POWER connector on the back of the gateway cable modem and then plug the power adapter into an AC power source 5 Plug in and power on your networked devices including your PC The gateway cable modem will then begin an automatic search to locate and sign on to the broadband data network This process may take up to 5 minutes The modem will be ready for use when the CABLE indicator on the front panel stops blinking and illuminates continuously 6 The next step in setting up your gateway cable modem is to configure your Internet devices for Internet access Choose one of the following options e f you want to use Ethernet connections you must configure the TCP IP protocol To configure the TCP IP protocol go to How Do Configure TCP IP Protocol next in this guide e f you want to use USB connections you must install the USB drivers To install the USB Drivers for USB go to How Do Install USB Drivers later in this guide 12 How Do Config
27. ter Q Can I run more than one device on the modem A Yes a single WebSTAR cable modem will support up to 31 Ethernet devices utilizing a user supplied Ethernet hub that you can purchase at your local PC or office supply retailer Another user at your location can simultaneously connect to the USB port on the cable modem Contact your cable service provider for further assistance Having Difficulty Common Troubleshooting Issues don t understand the front panel status indicators See Front Panel Status Indicator Functions later in this guide for more detailed information on the front panel status indicator operation and function The modem does not register an Ethernet connection Verify that your computer has a 10 100BaseT Ethernet card and that the Ethernet driver software is properly installed If you purchase and install an Ethernet card follow the installation instructions very carefully Verify the status of the front panel status indicator lights The modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem you should first connect the modem to the up link port of the hub The LINK LED of the hub will illuminate continuously The modem does not register a cable connection The modem works with a standard 75 ohm RF coaxial cable If you are using a different cable your cable modem will not function properly Contact your cable service prov
28. ure TCP IP Protocol How Do Configure TCP IP Protocol To configure TCP IP protocol you need to have an Ethernet Network Interface Card NIC with TCP IP communications protocol installed on your system TCP IP is a communications protocol used to access the Internet This section contains instructions for configuring TCP IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments Configuring TCP IP on Your Internet Devices TCP IP protocol in a Microsoft Windows environment is different for each Microsoft Windows version Follow the appropriate instructions in this section for your operating system To configure Windows 95 98 98SE or ME systems Click Start select Settings and choose Control Panel Double click the Network icon in the Control Panel window Read the list of installed network components under the Configuration tab to verify that your PC contains the TCP IP protocol 4 Is TCP IP protocol listed in the installed network components list e f yes go to step 7 e f no click Add click Protocol click Add and then go to step 5 Click Microsoft in the Manufacturers list Click TCP IP in the Network Protocols list and then click OK Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address tab and then select Obtain an IP address automatically 9 Click the Gateway tab and verify that these fields are empty If they are not
29. use Try to access the Internet If you cannot access the Internet go to Having Difficulty later in this guide If you still cannot access the Internet contact your cable service provider for further assistance To configure Windows XP systems Click Start select Connect to and choose Show all connections Double click the Local Area Connection icon in the LAN or High Speed Internet section of the Network Connections window Click Properties in the Local Area Connection Status window Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use Try to access the Internet If you cannot access the Internet go to Having Difficulty later in this guide If you still cannot access the Internet contact your cable service provider for further assistance How Do I Configure TCP IP Protocol To configure Macintosh systems 10 Click the Apple icon in the upper left corner of the Finder Scroll down to Control Panels and then click TCP IP Click Edit on the Finder gray bar at the top of the screen Scroll down to the bottom of the me
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