TENANT HANDBOOK - Greater London Properties
Contents
1. KITCHEN EXTRACTOR FILTERS A dirty filter means that the extractor fan has to be run at a higher setting to achieve the expected results and this increases the energy consumption and noise Therefore the grease filter in a cooker hood must be cleaned regularly approx once a month and replaced every 12 months The number one rule when cleaning cooker hoods is not to let the grease build up too much in the first place Even if you only wipe it with a cloth and a bit of degreaser when you re cleaning the hob it will go a long way in stopping grease in its tracks Some cooker hoods have disposable changeable filters which are easy to just throw away and replace saving you a lot of cleaning If your cooker hood is equipped with metal filters you can clean them to their original shine by popping them in the dishwasher If the filters are stainless steel this method is fine If they are aluminium be careful they can be damaged or discoloured by dishwasher detergent Replacing your filfer Remove the cover These usually have catches which can be pushed down or small screws which can easily be removed You can buy a replacement filter from most appliance shops or online You will need to make a note of the make and model num ber of the appliances to ensure you buy the correct filter greaterlondonproperties co uk 13 GLP TENANT HANDBOOK CONTROLLING YOUR CENTRAL HEATING During freezing spells keep the2. Please instruct the utility companies to for ward the final bills to you for payment Please contact BT and advise them of your move out date 3 The inventory clerk will collect keys to the proper ty during the check out Please ensure that all keys are handed over and that all window locks security grill keys internal door keys etc are left in place on the property We must advise that you will be billed for the change of locks if these are not left in place or if all keys garage transmitters etc are not handed over Please note you may not re enter the proper ty af ter check out to remove any personal possessions or to carry out any required work If the property is not ready to be vacated at the time of the inventor y check the Inventor y Clerk will have to return when it is vacated They will charge an additional fee for this so please be sure to be ready to leave when the inventor y check is completed 4 In order to facilitate the speedy checking of the inventory please replace furniture in the same rooms as it was at the beginning of the tenancy and ensure that the carpet curtains and the property in general have been cleaned to a professional standard We would advise that you keep the receipt for the cleaning so that it can be referred to if necessary If the cleaning has to be done af ter the check out there will be a delay in the return of the deposit and a handling fee will be charged for carr ying out this wo
3. during an electrical outage Be sure to follow the manufacturers directions carefully when using the generator If you have someone in your household on electrical life suppor t equipment you should contact your electric company to plan on the procedure for emergencies During a power outage When cooking do not use an open flame inside your house If you are using a grill be sure to cook in the open air Some appliances such as computers and televisions need to be unplugged during a power outage All major appliances should be unplugged so that the power doesn t surge once it has returned If you water heater is electrical flip off the circuit breaker Finally leave your freezer and refrigerator closed as much as possible Freezers can keep food for several days if they remain shut GLP TENANT HANDBOOK After a power outage Leave a light switched on outside so that the electrical company can easily note that your power is back on Wait a few minutes before turning major appliances back on because a surge could cause another power outage Finally be sure to restock any of your emergency supplies used during the power outage It happens to all of us and with a little emergency planning a power outage can be close to just another day For further information please visit ElectricianDirectory com greaterlondonproperties co uk 17 GLP TENANT HANDBOOK REPLACING HALOGEN LIGHT BULBS It is the
4. heating on all the time to prevent the pipes from freezing If you are out you can turn the thermostat down to around 10 c How to control the temperature The thermostat maintains the temperature in your proper ty To set it turn the dial so that the arrow or marker is against the temperature setting you want A comfortable temperature is between 18 C and 22 C You should also note that on many systems the individual radiators can be controlled via the turn knobs on the side valves See below Thermostat How to set a digital timer Check the clock is showing the correct time If not put the times switch to clock and ad just the time using the for ward and reverse buttons Reset the times switch to auto Set the heating and hot water switches to come on once twice or stay on all the time as you require How to set a clock timer Turn the clock until it is showing the correct time Decide when you want the heating to come on and go off and set the pins or arrows for those times Set the times switch to timer or auto as appropriate to the unit During freezing spells keep the heating on all the time and turn the thermostat down during the night and if you are out all day Changing arrows on time clock Slide the on arrows usually red around the clock to the times when you want the heating to come on Slide the off arrows usually blue arou
5. or cloth and a bucket or bowl Bleeding a radiator is a relatively simple and safe procedure All radiators come with a bleed key see diagram below There will be a protrusion near the top of the radiator on one side called the bleed valve You will need to open this valve a small amount to allow the air to escape from the top of the radiator whilst not allowing the water to flow out Take care when turning the valve have an old rag to shield your hand and a small bowl to catch any small drops of water which may escape First turn off the heating or you could import more air into the system Fit the bleed key into the bleed valve and carefully turn it counterclockwise only a tiny bit usually just a quarter or half turn The air will start escaping with a hissing sound similar to a bicycle tire When water begins to dribble out all the air is purged and you can gently return the bleed valve to its previous position You should then remember to turn the heating back on and check that there are no leaks from the radiator valve Bleed Key Bleeding a Radiator Radiator Valve greaterlondonproperties co uk 9 GLP TENANT HANDBOOK CONDENSATION There is always moisture in the air but when additional moisture is created by cooking taking baths or showers or drying clothes indoors this can create an excessive build up of moisture which can lead to condensation Warm air holds more moisture
6. responsibility to carry out pest control and to prevent the likelinood of mice entering a property Traps and bait can be bought from most household stores and supermarkets and are ver y reasonably priced If pest control does become a major problem the proper ty management team will provide you with the name of a professional pest control company who you may want to instruct In some cases the landlord will carr y out proofing of the proper ty i e blocking as many obvious holes as possible which may be considered a point of entr y for rodents It is important that tenants take precautions to prevent mice entering the property by making sure food is stored in containers and put away food crumbs are cleaned immediately and that waste is kept in bins and then removed from the property to be collected by the local authority waste collection services Mice are one of the most common types of pest in London and it can be ver y difficult to exclude them from properties therefore it is very important to tr y to prevent them entering in every way possible greaterlondonproperties co uk 19 GLP TENANT HANDBOOK EMERGENCIES Should you call an emergency contractor out of office hours An emergency is something that could not have been foreseen and which could cause serious damage to the property If a contractor is called out as an emergency when an emergency repair is not justified then you are liable to be
7. By answering a few questions you can determine what should be in your kit What will you use for light Flashlights with several batter y back ups or battery powered lanterns can meet this need Candles should not be used as emergency lighting How will you stay on top of the situation A battery powered radio fits the bill Also a telephone that does not require electricity such as a cell phone or phone that plugs directly into the wall without an electrical base How will you handle emergency fires During a power outage fires are actually more of a risk par ticularly if the problem is downed phone lines Keeping a working fire extinguisher can alleviate this concern Check the fire extinguisher yearly to make sure that it works properly Whatsource do you have for water If you have an electrical water pump be sure to have plenty of water stored in containers for cooking and washing Even if you don t have an electric pump water can become contaminated during emergencies and back up water sources are always wise greaterlondonproperties co uk 16 What source do you have for food Store food that is not perishable and does not require cooking For canned food be sure to include a non electrical can opener How will you deal with minor medical emergencies Keep a full first aid kit on hand Should you purchase a back up generator If you can afford one a generator is an excellent investment
8. ating systems switch off the central heating immersion heater and any other water heating systems If the central heating uses solid fuel let this die out Once water heating has shut down turn on the hot taps to help drain Stopcock Stop Valve the system 4 Turn off the electrics if water from the burst pipe is leaking near your electrics or electrical appliances switch off the mains immediately If the mains switch is wet don t touch it Service Valve greaterlondonproperties co uk 11 GLP TENANT HANDBOOK LOSS OF WATER SUPPLY OR REDUCED PRESSURE Information from Thames Water If you are experiencing problems with your water supply please consider the following questions This will enable you to identify if there is a problem with our water or your pipework Is your inside stop valve fully opened The inside stop valve is also known as the internal stop tap or stopcock and can usually be found under the kitchen sink You should be able to control the water entering your home at the inside stop valve If you have recently had plumbing work carried out it is likely that this has been adjusted Please ensure it has been fully re opened You can locate your inside stop valve on the clickable house tool on the Thames Water website www thameswater co uk Has your external stop valve been operated recently or have Thames Water been carr ying out work in the area This may indicate a pr
9. charged for all costs concerned Emergency contractors will attend to make the property safe to enable full and proper repairs to be under taken during normal working hours Emergencies would include Severe leaks Loss of electrical power or light Blockage of your only toilet Please note that if you have caused the blockage you will be liable for the bill Loss of heating or hot water where there is no other form of heating available Please note that there will be occasions where the engineer cannot get par ts until the next working day but heaters can be left in the proper ty for you Broken windows or doors following a break in A handy man will temporarily board up the window make the proper ty safe and will re attend during working hours to replace glass doors You must also report any damage to the police and obtain a crime reference number Fire Incase of fire dial 999 4 Get ever yone out of the proper ty and do not go back for any reason Warn your neighbours if any of them might be in danger If you live in a small block of flats set off the communal fire alarm Smell gas Open the doors and windows to get rid of the gas Check to see if the gas has been left on unlit or the pilot light has gone out If so turn the applianceoff and do not try to relight it until all smell of gas has been cleared from the property If the leak cannot be stopped by turning off an appliance or you a
10. ext visit you If your electric oven has stopped working check to see if you have accidentally re set the time If you have re set the clock and the cooker should be working again If there is no power at all check your fuse box or the isolation switch which can sometimes be found on the splash back If your fridge is not draining and is causing your food to get wet this may be caused by your drainage valve being blocked Try to clear the drainage hole which is located at the back of the fridge with a straw or a cotton bud If your dishwasher is not washing your crocker y correctly it may be because you need to replace your rinse aid or dishwasher salt These can be bought from a supermarket Check your appliance manual for further information Also ensure that the jets are not obstructed by over stacking the appliance greaterlondonproperties co uk 5 GLP TENANT HANDBOOK WASHING MACHINES A washing machine should never be overloaded as this prevents clothes from circulating properly in the wash If the machine starts to move more than usual it is likely to be because of large items such as towels becoming heavy when wet and therefore cause the machine to be unbalanced If a machine is not draining properly or not completing its cycles the most common cause is foreign objects blocking the pump This can be easily rectified by following the points in checking the pump filter section To keep your washin
11. g machine in good running order you should carry out a maintenance wash once a month to dissolve any mould or soap scum build up in the machine See maintenance washes to the right You should ensure that the door to the machine is wiped down after washes and left open when not in use to allow the machine to dry out between uses This will help prevent the formation of black mould which tends to form when low temperature non bleach liquid detergents are used when moisture is left around the seal and glass and when there is reduced oxygen with the door shut Please also see removing mould The tray should be removed from the detergent draw according to the manufacturers instructions and cleaned on a regular basis to prevent build up of fabric sof tener and detergent Warm water should also be poured into the draw to dissolve any build up on powder Maintenance washes These should be carried out once a month to keepyour machine in clean working order They should also be carried out if you find that mould is forming in your machine or the machine starts to smell damp Do not put any clothes in the machine Fillthe soap dispenser with soda crystals not normal detergent Soda cr ystals can be purchased very cheaply from most supermarkets and are a ver y useful cleaning product and water sof tener If you are running a maintenance wash because of mould build up then a small amount can be pu
12. ge for an engineer to attend greaterlondonproperties co uk 7 GLP TENANT HANDBOOK OVERFLOWS To stop an overflow Quickly remove the tank lid on the back of the toilet Reach inside the tank and lift the float for the fill valve until you see the water in the bowl stop rising The fill valve is attached to the largest object in the tank and uses a float on one end You want to lif t the float in order to seal the fill valve so that the water will stop rising and prevent overflow Please contact Frank Knight for advice if the cistern is sealed Saniflo toilets Some toilets are fitted with a Saniflo Macerator Pump which breaks up material and pumps water into the drains of the property They are used when a toilets position is too far from the drain pipe work for it to be plumbed in normally If you have a Saniflo toilet you should be able to see a box where the pump is located and you will hear the pump working when you flush the toilet This sound is completely normal though if you notice it increasing in volume or the sound changes you should contact your proper ty manager as there may be a fault with the pump Everyday use The most important thing to note with Saniflo toilets is that you cannot put anything other than small amounts of toilet paper down them Any items other than toilet paper can break the macerator It is expensive to replace Saniflo pumps and if they break down due to misuse yo
13. h switches have tripped to the OFF position and put them back to the ON position For more detail refer to any user manual supplied Plugs Overloaded circuits are common causes of a trip or blown fuse Therefore do not overload plug sockets by using multiple plug adaptors greaterlondonproperties co uk 15 GLP TENANT HANDBOOK WHAT TO DO DURING A POWER OUTAGE At one time or another ever yone experiences a power outage When it happens the first thing you will want to do is check with the neighbours No you don t have to call them you have to look to see if their lights are on check the street lights too If your house is the only one without power then you need to check your circuit breakers Occasionally when there is a power surge circuit breakers will flip causing loss of power If you flip all of the circuit breakers without any change contact your electric company If you aren t the only one out then you are likely to be in the middle of a power outage Many times the reason for a power outage is logical and the weather is a popular culprit but if it isn t logical call your electric company to repor t the power outage or to find out why the neighbourhood and beyond are in the dark In the event of a power outage you will need to utilise your emergency plan Planning ahead Preparation is always the first step of any emergency plan It is essential to build an emergency kit and keep it stocked
14. n then turn it off and back on the mechanism can trip inside the box but not move the actual switch If this does not restore the supply then push the push to test button If the switch now trips it means you have a problem with your wiring or perhaps a faulty appliance as this button can only trip the switch if you have a good electricity supply The switch will now be in the off position This is a problem within your home so do not call your supplier You will need to call a qualified electrician to come out and fix the problem If the switch is on and the push to test button doesn t trip the switch this means that there is no incoming electricity supply so you will need to call your suppliers emergency line Troubleshooting Switch OFF If when you go to the box a trip switch is off then you should flick it back on If it stays on but you still have no electricity then make sure you have not switched off the main fuse box switch If the switch trips straight away then it means you have a problem with your wiring you should call out a qualified electrician to look into this If the fuse box and trip switch are separate then turn off the fuse box and turn the trip switch back on it should stay on If it flicks to off again then there is a fault with the fuse box or trip switch itself Troubleshooting When a switch is tripped Open the cover on the consumer unit to expose the trip switches Check whic
15. nd to the times when you want the heating to go off Turn the clock until it is showing the correct time Decide when you want the heating to come on and go off and set the pins or arrows for those times Set the times switch to times or auto as appropriate greaterlondonproperties co uk 14 GLP TENANT HANDBOOK TURNING OFF THE ELECTRICITY If you need to turn off all electricity e g because of water penetration use the main ON OFF switch on the electricity consumer unit fuse box Checking your fuse box Modern electric circuits are fitted with a circuit breaker fuse system If a fault develops a switch is tripped If you have a trip switch it will be on or near your fuse box your fuse box will always be near to your electricity meter You should always locate your trip switch and fuse box when you first move into a property before an emergency occurs Your trip switch should have a push to test or a reset button Switches can trip for a number of reasons An over loaded circuit too many electrical appliances used at once A faulty appliance Over filled kettle Faulty connections on appliance leads Faulty immersion heater If a switch has tripped because of one of these reasons you should flick it back on and then re plug items one by one If the switch trips again you will know that that par ticular item is faulty Troubleshooting Switch ON If a switch is o
16. oblem with the external valve Please call the Thames Water 24 hour Customer Centre on 0845 9200 800 Minicom or Typetalk 0845 7200 898 Your outside stop valve The outside stop valve also known as a stop cock or control valve controls the cold water supply going into your home It is usually located at the boundar y ofyour home Not all proper ties will have an outside stop valve fitted and this is quite common if your home is ver y old or if you share your incoming water supply with one or more of your neighbours If you have a water meter fitted it will generally be located in the same pit or chamber The outside stop valve may need to be operated when carr ying out plumbing work in your home and you need to isolate the incoming supply of water For example if you are repairing a leak on your supply pipe You may not always know if Thames Water have been working in your area but you may have received a card through your letter box advising of planned works Having difficulty operating your outside stop valve If you are unable to turn your outside stop valve please call Thames Water on 0845 9200 800 and they will visit you within seven working days Lines are open 24 hours a day Minicom or Typetalk 0845 7200 898 A representative will try to open the valve but if this is not possible you will be sent a contractor who will attend within 60 days greaterlondonproperties co uk 12 GLP TENANT HANDBOOK
17. ockages can also be prevented by regularly flushing through a drain cleaning product Limescale can be removed from shower heads taps baths and sinks with a de scaler which can be bought from most household stores and supermarkets Wipe down on a regular basis all windows affected by condensation and if any mould has formed clean it off using diluted bleach or an appropriate product from a supermarket or DIY shop See Condensation Itis the tenant s responsibility to make sure all gutters are kept clear so that water drains away easily If blocked gullies cause damage to the property the tenant will be liable for the costs incurred Most gutters can be seen from windows and we can provide contractors details for you to instruct someone to do this for you Itis the tenant s responsibility to replace all light bulbs We can provide contractor details should you require them Defrost the freezer regularly to prevent excessive ice build up which will prevent your freezer from working properly The tenant should locate the main water stopcock at the beginning of the tenancy It is usually under the kitchen sink or where the main water pipe enters the property 4 Carry out regular maintenance washes on the washing machine See mainte nance washes Be sure you know how to turn off electricity and gas supply in an emergency See turning off electricity or ask a contractor when they n
18. properties GLP TENANT HANDBOOK TABLE OF CONTENTS Introduction to GLP and your property 4 Helpful tips 5 Washing machines 6 Overflows 8 Bleeding a radiator 9 Condensation 10 Leaking burst or frozen pipes 11 Loss of water supply or reduced pressure 12 Kitchen extractor filters 13 Controlling your central heating 14 Turning off electricity 15 What to do during a power outage 16 Replacing halogen light bulbs 18 Pest control 19 Emergencies 20 Useful phone numbers 21 End of tenancy procedures 22 greaterlondonproperties co uk 3 GLP TENANT HANDBOOK WELCOME Welcome to your new property This booklet has been put together to assist you as much as possible while you are living in your new home The information and advice has been compiled by our property managers who are frequently asked about many of the issues we have listed We hope you find this information useful and have a comfortable stay in your new home Property address Gas Electricity Phone Line greaterlondonproperties co uk 4 GLP TENANT HANDBOOK HELPFUL TIPS As a tenant you are now responsible for your home and it is important that you keep itin good condition To prevent future problems we have put together a list of useful tips to help you maintain the property Kitchen sinks can be unblocked by using a kitchen sink unblocker which is available in most household stores and supermarkets Bl
19. re uncertain whether it has been stopped turn the main gas supply off at the meter and phone the gas emergency ser vice immediately National Grid 0800 111 999 Do not turn any electrical appliances on or off Do not use the doorbell Do not smoke Do not use matches or naked flames greaterlondonproperties co uk 20 GLP TENANT HANDBOOK PROPERTY MANAGEMENT PHONE NUMBERS Please contact for any maintenance issues 0207 734 4062 Your property manager s contact number will be on your welcome letter Renewal of tenancy 0207 734 4062 Please contact this depar tment for any questions regarding your tenancy agreement or extension of your tenancy Accounts department 0207 734 4062 Please contact for any rent enquiries Emergency numbers out of hours Adiuvo 0845 470 0147 This will provide the emergency contact numbers Email managemeni glp co uk greaterlondonproperties co uk 21 GLP TENANT HANDBOOK END OF TENANCY PROCEDURES For your information 1 In order that we may return your deposit please ensure that we have your forwarding address and bank details as soon as possible 2 Please note that we will notif y the utility gas electricity and water companies of the change back into the owner s name We recommend however that you also contact them as on occasion they may refuse to take our instructions The Inventory Clerk will take meter readings for gas and electricity
20. rk All linen and blankets should be laundered where necessary and windows cleaned As soon as we have received the check out report a copy will be for warded to you Please note that as Greater London Properties hold the deposit as stakeholders we act as intermediaries in any negotiations relating to the damage claim As stakeholders of the security deposit Greater London Properties cannot release any monies until the damage claim has been agreed and we have been notified by both par ties to the effect that monies can be appor tioned and released accordingly Finally please remember to arrange for your post to be redirected and to cancel your Standing Order for future rental payments once you have vacated the property greaterlondonproperties co uk 22 PEPEDDD greaterlondonproperties co uk Residential amp Commercial Sales Lettings Property Management 49 Broadwick Street Soho London W1F 9QR T 44 0 20 7734 4062 F 44 0 20 7734 4066 E info glp co uk W www glp co uk WY Qglp estateagent
21. sy Make sure you have a towel to hand in case there is water in the filter If your machine is not full of water unscrew the filter anticlockwise and you should be able to remove the filter If there is a foreign object in the filter remove it and replace the filter taking care to close it completely to prevent leaks GLP TENANT HANDBOOK If your machine is full of water follow the directions below Locate and open the access panel as left Some machines have a drain tube next to the pump filter which can be pulled out and used to slowly drain the water from the machine into a sink or bucket If your machine does not have a drain tube place a bowl in front of the machine under the pump filter Make sure you have plenty of towels on the floor as the water can drain very quickly Slowly open the filter and drain the water into the bowl When the bowl is full tighten the filter empty the bowl and star t again until no more water drains from the machine You are then free to remove the filter and check for foreign objects Please note that some machines particularly older ones don t have accessible pump filters or have filters that are accessed in a different way You should always refer to the appliance handbook and when carrying out maintenance and if you cant find an access panel or you are unable to carr y out the instructions call your property manager who will arran
22. t directly into the drum also Set your machine to its hottest wash and allow it to complete the empty cycle Removing mould Black mould can form on the door seal particularly if you don t allow the machine to dr y out between washes or if you don t carr y out maintenance washes Use rubber gloves and something to protect your eyes Use thick bleach and an old toothbrush to clean around the door seal Don t forget that most seals have a complex shape and you will need to part the inner and outer par ts to get to the large grooves where mould can form and foreign objects can lodge Follow with a maintenance wash See maintenance washes above greaterlondonproperties co uk 6 Checking the pump filter Many problems such as the machine not draining properly or stopping par t way through a cycle are caused by foreign objects finding their way into the pump area This sometimes happens with small socks or colour catchers but you should ensure that collar stiffeners and other small loose objects are removed from clothes before washing Please note that if an object of this sort damages the machine you would be responsible for the cost of fixing replacing the machine If your machine is not full of water follow the directions below Check that you have an access panel to the pump filter This is Usually at the bottom front of the machine Open the panel be careful as they are often flim
23. tenant s responsibility to change the bulbs in your property Normal and halogen bulbs can be purchased from most hardware shops Halogen bulbs usually come in two types GUIO and G9 or bi pin Both have two pins but the GUIO screws into place and the bi pin pushes into the base Changing a standard GU10 halogen light bulb Turn off the light at the switch To be safe switching off the lights circuit on your fuse box is the safe option Give the bulb time to cool Place your fingers lightly but firmly around the bulb It is a good idea to use a cloth glove or other soft cloth to avoid getting body oil on the glass surface Turn the bulb in an anticlockwise direction to unscrew the bulb Put anew bulb in and screw in a clockwise direction until it is securely fixed in place Changing a G9 bi pin halogen bulb Turn off light as above Grip the bottom of the bulb and pull directly down Do not twist Fit the new bulb by aligning the pins with the slots and pushing in Changing a double ended halogen light bulb Turn off the light as above Hold the bulb in the middle and push it towards one of the end connections This will release the other end enable you to remove it Fit the new bulb by pushing it firmly against one end of the socket until the other end will easily slip into its connection greaterlondonproperties co uk 18 GLP TENANT HANDBOOK PEST CONTROL It is a tenant s
24. than cold air so when warm air cools it releases the moisture This will happen when it touches a cool surface such as outside walls mirrors windows wall tiles or even clothes and if it is not dried out it can cause mould and mildew to form This is why condensation is usually worse in cold weather To stop condensation forming here is a list of procedures which can be followed Open windows If you are running a bath or cooking let the moisture out If you do not have a window in the room turn on the extractor fan Put the heating on Keep a low back ground heat on this need not result in significantly increased heating costs Wipe away any moisture which settles on surfaces Dry clothes outside or in a well ventilated room Cover pans and turn down the heat when boiling greaterlondonproperties co uk 10 GLP TENANT HANDBOOK LEAKING BURST OR FROZEN PIPES Please contact property management and take the following precautions When pipes leak Place a dish or bowl underneath the leak Pull back any carpets and lay down newspapers or towels to absorb any dampness When pipes burst Gate Valve 1 Turn off the water supply turn off the main stopcock diagram to the right You should find this under the kitchen sink or where the ser vice pipe enters your home 2 Drain the system drain the system by turning on all of your cold taps and flushing your toilets 3 Turn off water he
25. u will be charged for repair or replacement Cleaning You can use normal toilet cleaning products in your Saniflo toilet though you should never use drain unblocking products as this will damage the rubber components within the unit To de scale a Saniflo toilet you must purchase the branded de scaling product from a Saniflo supplier these can be sourced from an internet search engine For both de scaling and general cleaning you should follow this procedure Turn off the pump unit Pour a strong dose of descalant bleach or toilet cleaner Flush the WC Leave to stand for 30 minutes Switch power back on to pump unit and flush WC greaterlondonproperties co uk 8 GLP TENANT HANDBOOK BLEEDING A RADIATOR If a radiator is cool at the top and warm at the bottom you will need to bleed the radiator Trapped air in the system prevents the heated water from circulating around the radiator fully and so the radiator often feels warmer at the bottom If the whole radiator is cold check that the radiator valve is turned up see diagram below If more than one radiator is cold the whole heating system may need to be checked by a heating engineer Call your property manager during working hours Turn off the heating system before bleeding other wise the pump might draw more air into the system You will need a special radiator key available from most DIY and hardware shops You will also need a rag
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