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1. 16 QUORION Data Systems GmbH 4 5 Create a PLU during the Sale Occasionally a clerk may have to enter a new item which has not been programmed in the data base of the POS If this happens the CR 20 28 or CR 21 29 QTouch will automatically prompt you to create this item Press the Sub total key to confirm or the Clear key to exit the prompt Once confirmed the CR 20 28 or CR 21 29 will ask you for the price Upon entry of the price press the Sub total key again to confirm Then enter the department to which the PLU is linked and press Subtotal to confirm If the system has been programmed to allow for the creation of new PLU names during registration you will be asked to enter a name for the PLU Alternatively the PLU will assume the name of the department that it is linked to After confirmation with the Subtotal key the new PLU will be stored in memory for future transactions Example Create PLU number 123 Coke with price of 1 50 EUR linked to department 3 MEI Bee If the PLU is not yet programmed you will be prompted to create it now 1 Confirm and enter the price Bbbb 2 Enter the department link N A Lf 3 Enter the PLU name via keyboard depends on programming didi dl d l5 17 QUORION Data Systems GmbH 4 6 Multiplication Division Instead of pressing the same item repeatedly you may use the Multiplication key First enter the quantity to be rung up f
2. 1 Open the printer cover 2 Press the Easyload lever and fold the Easyloadcover up 3 Remove the paper roll 4 Close the printer cover Note Do not pull out the remaining paper in the opposite direction of the paper feed QUORION Data Systems GmbH 2 4 Switch ON OFF cash register To switch the cash register ON or OFF please press and hold this button 3 seconds 2 4 1 Operating modes The operating modes control the operation of your Cash Register There are five different modes for various functions The selection of an operating mode can be done either by soft key on keyboard Soft key X RXZMP PIN The soft key alternating switches the modes R X Z M P The access authority is realized by programming of special operator flags See system option 221 Mode Display Function R REG Registration all sales operations and registrations X X X Report viewing and printing of all reports without clearing Z 7 Z Report viewing and printing of all reports with clearing M MGR Manager all sales operations and registrations all functions with manager authority easy programming P P Programming programming of all functions QUORION Data Systems GmbH 2 5 Interfaces The CR 20 28 or CR 21 29 is equipped with two RS232 one USB device and one cash drawer interfaces The RS232 ports are used to connect peripheral devices like scanner display
3. in mode X or Z you will receive a list of all available user reports Scrolling to the end of the list you will find the entry Electronic journal If you select this and confirm with ENTER a copy of the last receipt will be printed Alternatively you may also enter one of the following numbers directly on the ENTER key to access the electronic journal e 101 Print out the last receipt only e nX101 Print out the last n receipts e 0X101 Print out the complete journal If done in Z mode the journal will be cleared e 102 Clear the electronic journal without printing only in Z e 103 Only for PC The journal data are saved in a special csv format e 104 Print out the receipts of the active clerk only Please note the programming of the system keys By default the ENTER key is located on the Cash key Examples Print out the last receipt d d ENTER LE LN Print out the last 3 receipts No d N d o0 n ENTER fC CON Print out the complete journal N KK KA N a ENTER Z N N Z S EEN 8 3 1 Text Format The Electronic journal is saved in normal text format Journal data saved in text format can only be displayed and printed going backwards beginning with the last receipt Searching for a certain receipt number is not possible The format of the printout depends on the programming It is therefore possible to print out the journal in two or more columns to save paper
4. If you press the key ENTER in mode X or Z you will receive a list of all available user reports Now you can select one report with the cursor keys and confirm by pressing ENTER again Alternatively you may also enter the number of a system report directly on the ENTER key Please note the programming of the system keys By default the ENTER key is located on the Cash key 27 QUORION Data Systems GmbH Flowchart The following user reports are pre programmed Clerk Report All Clerk Report Daily Report Weekly Report Daily Dept PLU Weekly Dept PLU Time Zone Report Stock Control ONOaABRWN You can define up to 10 different user reports with each up to 38 system report entries Generally it is recommended to use the user reports for normal report printing instead of single system reports 28 CUSTOMER LOGO Daily Report Total Sales Total Sales CCount Quantity Amount Groups Group 1 CCount Quantity Amount Tax Totals Tax 1 Gross Taxable Tax Tendering Function Cash CCount Amount Drawer Totals Cash in Drawer Amount 10 00 X Counter 000001 0001 QUORION Data Systems GmbH 8 3 Electronic Journal The Electronic journal will log all operations by storing a copy of each receipt printout Depending on the programming you can do this either in binary or in ASCII text format If you press the key ENTER
5. The text format is suitable for recording all transactions and reports as well as for controlling or exporting data to other applications 29 QUORION Data Systems GmbH 8 3 2 Binary Format The Electronic journal is saved in binary format Any receipt can be recalled by number for controlling purposes or print out Please note that only sales receipts are saved The increasing receipt number is used as reference to navigate through the journal Reports and programming are not saved in the binary electronic journal To recall the last receipt press the keys PAGE UP or CURSOR UP in mode R or M Using the keys PAGE DOWN or CURSOR DOWN you receive the first receipt If you want to view a certain receipt just enter the receipt number before pressing PAGE UP or CURSOR UP After the initial recall you may use the scroll keys to navigate through the journal entries If you are in manager mode M you can print out a copy of the activated receipt by pressing the Subtotal key If you print a copy of a table invoice the endorsement message will be added automatically Example Search receipt number 15 and print out a copy isie 9 Programming The programming of the CR 20 28 or CR 21 29 is classified in two parts configuration and file programming First the requested functions must be activated in the configuration This will allocate the memory for each function Then the pre configured function
6. asec ee te 11 2 5 3 Adapter Cable for R3Z3Z aaa AA AA AA 12 2 0 Keyboard PAYAPA PA PAPA PAA AA APA PAPA A AAP APAPAP AA APA AA AAABARAD AN 13 2 6 1 Names of Keys and their Function nnmnnn 13 3 Getting KS Li PAA 15 4 Sign in and Register a AA AA AA 15 4 1 Sign in a Clerk Person AA NAAN 15 4 2 Register a Depanimenb ua 16 4 3 Register Pre Programmed PLU S cccsscsseeeeeeeeeeeeeeeeneeneeeeeeeeeeeeseneseeeeeeeeeeeesesseenneeeeeeees 16 4A Enter New Ph pama ANAKAN KENANGAN 16 4 5 Create a PLU during the Sal kla ANAN wien et wi etre hacen tment 17 4 6 Multiplication Division 2a AKA 18 4 7 Holdinga Saka ima NAA a T 19 4 8 Tendering in Local Gurrane ya AKA 19 4 9 Tendering in Foreign Currency cccccccsssssseeeeeeeeeeeeeeeeeneeeeeeeeeeeeeesseeneeeeeeeseeeeeneeeeeneeeeeeees 20 4 10 Receipt On Off and Receipt Copy cccccscseeseeneeeeeeeeeneeeneneeeeeeeeesaneeeeeeeeeeeeeeeeaaeeeeeeeeeeneeees 20 Ad Time and I Beene reer er am ore a tne ere man re vm rene anny one en hear kaa 20 4 12 No Sale Open Drawer paa 20 5 bl AA sacia dain 21 5 1 Clearing of Inputs and Error Messages eccccceeesseeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeseaeeeseeeeeeeneees 21 5 2 Error CorreCtON a ANAKAN UKIT TANAN 21 5 3 Void FUNCOM a aaa Baa 21 5 4 Ref nd AA AA AA AA AA ee Eeen reer 22 5 5 Transaction FREI NAIA AA 22 5 0 MPANSACTION Ganga AABANG 23 5 7 Tender COP CUlO ny aNG 23 6 Discounts RA and PO 22 aanak GAKEN NOEL DAG
7. has its own system report which is permanent in the software Depending on the configuration this report can contain different information such as customer count quantity and amount If you press the key SYS in mode X or Z you will receive a list of all available system reports Now you can select one report with the cursor keys and confirm by pressing SYS again Alternatively you may also enter the number of a system report directly on the SYS key Please note the programming of the system keys By default the SYS key is located on the key Coupon Flowchart 26 QUORION Data Systems GmbH The following system reports are available CUSTOMER LOGO 1 Total Sales s stem Report 2 Groups Y p 3 Departments Period 1 Standard 4 Articles 5 Tax Totals Departments 6 Tendering Functions 7 Drawer Totals Dept 1 8 PO and RA CCount 9 Discount Functions Quantity 10 Corrections Amount 11 Foreign Currencies p i 12 Special Itemizers Palasan rad 13 Stock Control Amount 25 00 X Counter 000001 8 2 User Reports User reports are freely programmable report lists containing several system reports Hence you have the possibility to create your individual reports While programming the POS you can define what data should be printed in the Daily Report for instance Later you only need to call one user report instead of manually selecting several different system reports
8. in severe shock Always connect the DC cable before plugging the power cable into the wall outlet When disconnecting the DC cable hold it firmly at the connector area Do not tug on the cable itself Never attempt to repair this product yourself Improper repair work can be dangerous Never disassemble or modify this product Tampering with this product may result in injury fire or electric shock Be sure to set this unit on a firm stable horizontal surface Product may break or cause injury if it falls Keep the system away from all conditions which may cause damage fire or accidents Direct sunlight high temperature and humidity extreme changes in temperature heating and cooling equipment or humidity volatile materials high levels of dust vibration and impact Keep away any liquids from the system If water or other liquid spills into the equipment unplug the power cable immediately and then contact your dealer for advice Continued usage may lead to fire or shock To prevent possible harm to the environment or human health please separate this product from other waste streams to ensure that it can be recycled in an environmentally sound manner For more details on available collection facilities please contact your local dealer where you purchased this product QUORION Data Systems GmbH 2 General information 2 1 Technical data Proce
9. printed receipts Standard 5h with 60 receipts 15 lines each in turn with 16 characters 3 The display message Battery Low indicates when the end of the normal operating time is reached so please charge the battery If the cash register is in operation in the moment the message Battery Low will be shown for 2 seconds every 5 seconds in the display 4 With the display message Battery End the cash register automatically shuts down at the end of the reserve operating time 5 Forced shut down due to low battery power protects the battery from being completely discharged 6 At the end of the reserve operating time roughly 0 5 hours it is possible to turn the cash register back on after it has been turned off and recharged for 10 30 minutes 7 Cash register operation is permitted during recharging Although the recharge time will of course be longer The message Battery Charge in the battery status display indicates the recharge process With the message Battery Full the recharge process has ended 8 Recharge adapter Input 100 240VAC 50 60Hz Output 24VDC 1A Connection Hollow plug 5 5mm x 2 5mm 41 QUORION Data Systems GmbH Special notes for the use of rechargeable cash registers Please charge the cash register till the battery is completely full before and after a long period of no usage After heavy usage please recharge the cash register to Battery Full message If the message Ba
10. records are only marked for deletion so they will only free up their space after PLU FILE MAINTENANCE PLU FILE MAINTENANCE When using scan codes the register uses internally an INDEX file which is sorted so the register can find a code very fast Because the PLU file can grow very large max 50000 when using scan codes the register will store the newly created articles in a separate UPDATE file which is located at the end of the PLU file The maximum size of the UPDATE file is HALF of the FREE SPACE in the PLU file When for example the free space is 100 you can create 50 new items before the register will give the message to re index the file After re indexing the file the remaining free space is 50 so you can again create 25 new articles You can continue until the free space is only 1 record Note that is important that the UPDATE file doesn t grow to large over 1000 articles because this will have effect on the speed of creating new articles For maintenance of the PLU file there are the following commands 100 MERGE and DELETE This command will MERGE the UPDATE and the BASE FILE and DELETE the articles marked for deletion This command can be used when new item are created and items were deleted 101 MERGE This command will MERGE the UPDATE and the BASE FILE This command can be used when only new item are created 102 DELETE This command will DELETE the articles marked for deletion This command can be used items were only
11. ANAN AP Am KENA ANA nnne 23 6 1 Percentage Discount Surcharge ccccccssssseeeeeeeeeeeeeeseeeneeeeeeeeeeeeeesenseeeeeeeeeeseesseeneneeeeeeees 23 6 2 AMOUNT DiscounUSurchakgp aa AA AA ANA 24 6 3 Received on Account Paid Out AA RAANG AA 24 7 Using Shift KAZE AA 25 7 1 PDD ar tN SONI gs i ic es chs ANA AA aa 25 7 2 Price SAANG ANA AA AA 25 2 3 Tea SAM AA occas ee eps se wee cc pace pe ee 25 QUORION Data Systems GmbH 8 Reports aaa eesti ccectctecteep twee eccaciciedaincessctetieccencenapeccetencuens 26 8 1 System REepanSiaaaa GAAN 26 8 2 USE REPON Ga AA AA AA AA AG 27 8 3 Electronic Joab aaa AATAKE AAAG 29 8 3 1 Text PO Mak AA ARA AA AA 29 8 3 2 Binary Porma aaa NIN NALANUNANARNNEAB NARARANASAN 30 9 Programa AA AE 30 9 1 Programming of Date and Time aaa AABANG 30 9 2 Easy PLU Programming EBA ABA 31 9 3 File Pr coc r enna inna sss ss ce cece at west AA AA 32 Od SC INNING AA AA AA es 33 9 5 Program Version and Test Routines mm 35 9 6 How to enter letters in P MOde ssssnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn 36 9 6 1 Enter letters using hex codeS nsensssnnnnnnnennnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nne 36 9 6 2 Enter letters using mobile mode sssnnnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnn 38 9 7 Auto Power Off Function ama NGABA 39 10 Training Mode siounen Seceined ccceececectce teen
12. Add Stock Subtract Stock Minimum Stock CONOOABRWN After selecting a data field enter the new value confirm it by pressing Subtotal again and choose a PLU to be programmed This can be done either by pressing a direct PLU key or by entering the number on the PLU key If you want to continue programming articles you may repeat the same steps To finish the programming mode press the key Subtotal without entry Flowchart Example Change price of PLU 5 to 2 00 EUR 2 foof 5 fl Example Change description of PLU 5 to ABC BPLE Example Add 10 pieces to stock of PLU 5 slipt 31 QUORION Data Systems GmbH 9 3 File Programming Start programming either by entering the file number directly on the TYPE key or by pressing the TYPE key without entry and selecting the file from the programming window At the end of each line the file number is shown in brackets for reference Please note that files which are not activated in the configuration will not be shown The following files are available 1 Parameters 30 User Reports 2 Options 31 3 Time Zones 32 4 Day of Week Zones 33 5 Day of Month Zones 34 6 Date Zones 36 7 Receipt Header 38 8 Receipt Trailer 39 Keyboard 1 9 Slip Header 40 10 Slip Trailer 41 11 General Texts 42 12 Error Messages 43 13 General Messages 44 Special Itemizers 14 Day Descriptors 45 15 Month Descriptors 46 16 Counters 47 17 Total Sa
13. LU items Department used to enter items to the respective departments pu 3 Received on Account used to record payments to the drawer Paid Out used to record payments out from the drawer o oS Percent Plus used to add percentage values to the total Percent Minus used to deduct percentage values from the total Coupon Key used to deduct fixed amounts from the total No Sale prints a reference number opens the cash drawer Sub Total calculates sub total prints out receipt copy if no receipt opened O gt n I TITI Cash Payment used to tender payments in cash C7 QO w a a SS Card Payment used to tender payments with credit cards Cg EH 3S Shift Key shift department key levels shift PLU key levels FCE Foreign Currency calculate amounts in foreign currency Exchange Receipt Hold temporarily holds a sale to be recalled later Kahi Receipt On Off receipt printer can be switched on or off Scroll Cursor used to scroll the display selection by one line 14 QUORION Data Systems GmbH 3 Getting Started Place the CR 20 28 or CR 21 29 on a stable or even surface Use it only within the operating temperature range see technical data and protect it from splashes and high humidity The CR 20 28 or CR 21 29 comes with an external power supply First please check if the
14. QUOR ON a Systems GmbH User Manual Electronic Cash Register CR 20 28 CR 21 29 QUORION Data Systems GmbH designed tv succeed Dear valued customer On behalf of our proud company we wish to welcome you to the QUORION family of fine business machines We sincerely hope you will appreciate the many benefits of being associated with a distinguished product name that represents both quality and commitment to customer satisfaction The QUORION CR 20 28 or CR 21 29 is fully customizable and yet simple to operate Users can easily adapt it to any type of retail scanning or hospitality system Moreover our dynamic software generates a compatible environment for a wide array of peripheral devices It is exactly this versatility and quality that has made us successful among our multinational customers It is therefore with great pride that we look forward to continuing our close collaboration with our customers Your QUORION Team QUORION Data Systems GmbH Index Te Safety Pre COU OS aaa AN AANI 5 2 General IMPOR OND a AA AA AA AA 6 ean Wale 0 Cet Ie b gt eee ee iia ANAKAN ee ne eee eee eee cere ee ere 6 2 COMPONENIS ANAK BABU AKING 7 2 3 Thermal pana AA AA AA 8 2 31 Paper INSert ON aa aaa a AA NAA eine eee 8 2 4 Switch ON OFF cash register paaa ANAK GAAN ANG 9 2 4 1 Operating MA aaa AA AG AA 9 PAA eE T 10 2 5 1 PIN ASSi9NMENT aaa AETA aanak econ Eaua asarini katane 10 2 5 2 Connection to PO ua AA TANAN NANANA
15. QuoriLog etc Please note that there is no power output from these ports The USB port is only prepared for PC communication It is not to be used with USB devices like memory sticks scanners printers etc Location of the interfaces rear view Power Supply USB RS 232 Port 1 RS 232 Port 2 Cash Drawer DRW 9V 5Q 2 5 1 Pin Assignment RS232 Ports RxD TxD DTR GND DSR RTS CTS 2 te OT E O O USB Host VCC USB NO USB PO GND BAON GND Drawer Sensor Drawer n a GND Cash Drawer DRW 9V ka DOON 10 QUORION Data Systems GmbH 2 5 2 Connection to PC The CR 20 28 or CR 21 29 can be connected to a PC for programming reporting and back office QUORION offers a small software tool called QProg for this purpose The connection can be established via RS232 or USB Connection via RS232 By default RS232 port 1 is prepared for PC communication with 57600 baud Please note that you will need an adapter cable from the RJ45 connector of the CR 20 28 or CR 21 29 to DSUB 9 on PC see chapter 2 5 3 If your PC does not have an RS232 port you may use a Serial to USB converter or the direct USB connection For the RS232 connection you need a standard 9 pin cross wired cable with female DSUB connectors which have all signals connected i i l PC DSUB9 female CR20 28 DSUB9 female on 00600 0000 KO oa gt
16. are entered Normal key codes have a value of maximal 5 digits This means that when you want the program a PLU with scan code 123 you MUST enter 000123 Suppose this PLU is located at record number 5 the register will put 10005 as key code which is also shown on the display When you enter 123 the register will program key code 123 USING PLU S WITH SCANCODES IN COMBINATION WITH BALANCES On the Balance the Index Number of the PLU is stored so at the moment it is NOT ALLOWED to create or delete PLU when there are still balances open because the sequence of the index file will be changed which will result in wrong PLU on invoices 9 5 Program Version and Test Routines The CR 20 28 or CR 21 29 have a set of test routines built in to check certain hardware components and receive information about the installed drivers and software F 1v WE a version P G0091009 C CR 20 Enter the test number in mode P and confirm with the key RAM 8192K TYPE Please note the programming of the system keys SERIAL 1234567 By default the TYPE key is located on the key PLU MAC 00 16 4B 00 01 OD The following test routines are available 302 Display Test 305 Print out Program Version 306 Init printer 400 Transaction Test Direct Sale 401 Transaction Test Tables Example Print out the actual software version only in P mode Bilde 35 QUORION Data Systems GmbH 9 6 How to ent
17. changed by user programming 36 QUORION Data Systems GmbH Example Enter letter L Function Display Enter number 4 using numeric keys U Enter hexadecimal number C using department keys C Convert hex code 4C to letter L 0 1 2 8 4 5 6 7 8 9 A E1C D E E 2 GG T Sea Seas ea Saad EX eis 8 5 2 fell Galit pin 2 Ee BS Uy pe a PA O fools pupa lp Papa napa 3 GEO DR A BRR ee eee es ee 0 ale res TS AO OOo ee ee aa O 0 f8f 8 lalo lee PA PAY Code chart for Western Europe 37 QUORION Data Systems GmbH 9 6 2 Enter letters using mobile mode The numeric keys have got an additional functionality to enter letters This feature becomes active when the mobile mode is selected See above To enter a letter just press the appropriate numeric key 1 9 repeatedly until the character you want appears in the display If you do not press the key again after 1 second the actual letter will be confirmed and the cursor goes to the next position Please note that the numeric display can only show abstract icons for the characters The keys are defined as follows Numeric key Characters Display CR 20 28 Display CR 21 29 Space 8 ABCA8 Abc d d ABCA8 9 DEF9 dE F9 DEF9 4 GHI4 UH 4 GHI4 5 JKL5 ftkEL 5 JKLS 6 MNOO6 mAB u b MNOO6 1 PQRS1 NG SG PQRS1 2 TUVU2 Hu A TUVU2 3 WXYZ3 AY FI WXYZ3 Example Enter letter L K
18. counting items is also possible to order 1 PLU 1 surcharges In that case please use the function 1 PLU 2 10 Rabatt In both cases the percentage values can be pre programmed to avoid mistakes and manipulation Furthermore it is possible to block single or subtotal discounts and to set maximum limits 2 Total Cash Example Percentage discount of 10 to PLU 2 Se 23 QUORION Data Systems GmbH 6 2 Amount Discount Surcharge Similarly it is possible to use amount rebates The only difference is that no percentages are calculated but rather total amounts such as coupons are subtracted added CUSTOMER LOGO Enter the amount directly after the item or the subtotal and an press the or key to subtract or add the entered COUPON amount from to the actual price Amount discounts and surcharges can be pre programmed or blocked in the 2 Total same way as percentage rebates Cash Example Discount a pre programmed COUPON amount from the total Sf J JES 6 3 Received on Account Paid Out Cash can be paid out of the cash drawer for special purposes such as petty cash etc This is referred to as a Paid Out PO Conversely cash can also be added to the cash drawer This transaction is known as Received on Account RA Adding more cash to the cash drawer is another example of Received on Account In both cases enter the amount first and then pr
19. deleted 103 CHECK STATUS This command will print and display the number of articles in the BASE and UPDATE file 255 CLEAR COMPLETE PLU FILE This command will clear the complete PLU file Note that PLU sales and inventory information is also cleared The command can be issued in programming mode on the TYPE key and in MANAGER mode on the SUBTOTAL key Note that COMMAND 255 to clear to complete PLU file is only available in PROGRAM MODE PLU S WITH SCANCODES ON KEYBOARD When using scan codes it is also possible to put a PLU directly on the keyboard of the register Because the key code as programmed in the key table contains the record number in the PLU Index file and not the scan code there are a few points you must keep in mind 1 PLU File Maintenance Maintenance of the PLU file like creating and or deleting PLU s should be done either on the computer OR on the register but NOT ON BOTH because this will result in different Index files for the computer and register 2 Programming PLU keys in WQPROG When programming PLU keys in WQPROG you must enter the scan code in the code field 3 Programming PLU keys on the Register 34 QUORION Data Systems GmbH When programming PLU keys on the register you must enter the scan code in the key programming mode The register will automatically insert the correct index record number in the key table The register will recognize the entry as a scan code when MORE then 5 digits
20. ease note also the maximum cable lengths of 5 meters for USB and 15 meters for RS232 11 2 Service and Maintenance The CR 20 28 or CR 21 29 do not contain any components which can be serviced or repaired by the user Please have all maintenance performed by a qualified QUORION dealer Unauthorized manipulations may lead to a loss of warranty 39 12 Error Messages QUORION Data Systems GmbH ID Error Description 1 Invalid Entry 2 Invalid Time 3 Invalid Date 4 Invalid Article 5 Unknown Report 6 Invalid Function 7 Transbuf Full 8 Still in Transaction 9 User Break 10 No Under Tender 11 Still in Tender 12 Scanning Error 13 Select Clerk 14 Select Salesperson 15 Item not Sold 16 No Price Entered 17 No Zero Price 18 Closed Drawer 19 Manager Required 20 Entry to High 21 Discount not Allowed 22 Correct not Allowed 23 Already Discounted 24 Enter Quantity 25 Journal Full 26 Enter Balance 27 Invalid Balance 28 Wrong Clerk 29 Closed Balance 30 Print Invoice 31 Receipt Paper End 32 Journal Paper End 33 Slip No Paper 34 Logging Error 35 KP Error 36 Balance not Open 37 Invoice Buffer Full 38 Balance Used 39 PLU File Full 40 Reindex PLU File 40 QUORION Data Systems GmbH 13 Information on the Electromagnetic Compatibility and Safety CE Conformance Th
21. efund and then enter all items which should be returned Please note that it is not possible to switch into normal sales mode Example Refund of PLU 1 2 and 3 peheee LN AEN p LN 22 QUORION Data Systems GmbH 5 6 Transaction Cancel The Transaction cancel is used to void a complete receipt before it is finalized with a payment Simply press the key Transaction cancel to automatically void all items from the current receipt 5 7 Tender Correction With the function Tender Correction you may change any amount from one payment media to another First press the key Tender Correction enter the desired amount and then select the payment media from which this CUSTOMER LOGO amount should be rebooked Now the amount is opened again and can be assigned to any other payment It is also Tender correction possible to split the amount to more than one payment Cash 5 00 media Card 5 00 Example Rebook 5 00 EUR from CASH to CARD N A N A N N a AEN Loo fo IE 6 Discounts RA and PO 6 1 Percentage Discount Surcharge Discounts are price deductions on single items or on the sub total of the receipt To enter a discount first ring up the item then enter the discount percentage and press the key If the discount should be valid for the entire receipt press the Subtotal key first and then enter the percentage on key CUSTOMER LOGO Likewise dis
22. enstenteceuteececetncucectitecnteeeneesececuennens 39 T1 Instructions for US 6 AA 39 11 1 Power Supply and Interfaces La aaa naaa aaa 39 11 2 Service and Maintenang eg GAAN nnmnnn nnna 39 12 Error CC ACS ANA PAA 40 13 Information on the Electromagnetic Compatibility and Safety 41 14 Accumulator Battery cccccsssseeeeeeeseeeseeeeeeeesseeesseeeesseeeeeneneseeeeeeoes 41 QUORION Data Systems GmbH 1 Safety Precautions This section presents important information intended to ensure safe and effective use of the CR 20 28 Please read this section carefully and store it in an accessible location Be sure the voltage of your main power net corresponds to the input voltage printed on the rating plate of the system Do not connect power adapters from other manufacturers Use this product only for its intended application Improper usage may lead to equipment damage fire or shock Be sure your power cable meets the relevant safety standards and includes a power system ground terminal PE terminal Otherwise shock may result Never attempt to stretch the cables to enable a connection The power cable and DC cable must have adequate slack at all times during use Do not connect to electrical outlets close to devices that generate voltage fluctuations or electrical noise In particular stay clear of devices that use large electric motors Never insert or disconnect the power plug with wet hands Doing so may result
23. er letters in P mode To enter letters at the CR 20 28 or CR 21 29 you have two different possibilities either the traditional way using hexadecimal codes or the new way using the numeric keys like a mobile phone By default the hex code system is active Press the CAPS key repeatedly to switch to the following input modes Key Input mode Display CR 20 28 Display CR 21 29 N A Hex code small letters JEFAHLE defauft A N NX al Hex code capital letter APS caps CAPS fo NN Mobile mode small j letters bi LE mobile U Mobil d ital Mere fb LE_CAPS mobile caps Please note the programming of the system keys By default the CAPS function is located on the P O key This can be changed by user programming 9 6 1 Enter letters using hex codes First select the letter you want to program in the code chart below Find out the corresponding hex code by combining the row number with the number of the column For example letter L row 4 column C gt hex code 4C Enter the hex code using numeric and department keys Hexadecimal codes 0 9 numeric keys 0 9 Hexadecimal codes A F department keys 1 6 Press the HEX key after each entry to convert the hex code to the corresponding letter After that you may continue with the next hex code Please note the programming of the system keys By default the HEX function is located on the R A key This can be
24. ess either the key RA or PO Depending on the programming of the the operation will be automatically finalized with the Cash key or can be continued as a normal receipt Example 25 00 EUR Received on account Lel A LIEN TE 25 00 Example 25 00 EUR Paid out lel L5 Ka MT ION N Pi Pi 25 1 00 24 QUORION Data Systems GmbH 7 Using Shift Levels 7 1 PLU Department Shift The PLU department shift is a preset function to switch all article and department keys to a second level This is done by adding a pre programmed offset to the actual PLU or department number Please note that the shift is valid for the very next item it will be automatically reset after entry It is also possible to block the shift for either PLU s or departments 7 2 Price Shift The CR 20 28 or CR 21 29 allows for more than one sales price for each PLU This is a useful function for special occasions such as Happy Hour or item promotions You may program an automatic price shift based on a time period or manually change the price shift via key entry First select the price level by pressing the corresponding key Then enter the PLU Depending on the programming the price level will be reset automatically after an item a transaction or not at all In that case you must reset the price level manually by choosing another keyboard level By using price levels it is also possible to realize tax shifts In such a case the second p
25. ey Function Display N N d Press numeric key 5 to get the first letter J H ng Press numeric key 5 again within 1 sec to get letter K a ch c A r Press numeric key 5 again within 1 sec to get letter L m 38 QUORION Data Systems GmbH 9 7 Auto Power Off Function This function is used for Battery Mode to save the Battery power The Cash Register turns off automatically after a personal adjusted time You can choose between 10 seconds to 40 minutes in 10 seconds steps Example for Auto Power Off in 1 minute 60 seconds 10 Training Mode The training mode is used to test all functions of the CR 20 28 or CR 21 29 without adding the turnover to the reports The report memory will not be changed and all counters remain constant Please note that in this mode all receipts will be automatically marked as Training In order to access the training mode a pre programmed training clerk must be signed in Training mode will remain activated until a new clerk is assigned You will have full access to all registration and programming functions for testing and training purposes 11 Instructions for Use 11 1 Power Supply and Interfaces Please use the delivered power supply for the CR 20 28 or CR 21 29 only The usage of other power supplies may damage your system No liability is accepted for such damages The interface connections should only be plugged if the system is switched off Pl
26. is QUORION cash register conforms to the European Community s EMC 2004 108 and 2006 95 directive The cash register fulfills the following technical European requirements e EN 55022 Norm values and measuring procedures for radio interference properties characteristics of information technology devices e EN 55024 Norm values and measuring procedures for the interference resistance properties characteristics of information technology devices e EN 60950 Security measurements for the installation of IT A conformance explanation in accordance with the directives and standards cited on top has been delivered and can be reviewed with QUORION Data Systems GmbH An der Klinge 6 99195 Erfurt Email rd quorion de web www quorion de REMARK If the cash register is installed in a system with other devices and components all other devices and components must each show EMC conformance to the norm According to the EMC 2004 108 directive as well as EC and national laws the system integrator is responsible to ensure that the built system complies with regulations 14 Accumulator Battery Please run the ECR only with plugged in power adapter The battery is just for ensuring the power supply in case of a sudden blackout for a certain time 1 The maximum battery charge is reached after 3 4 hours of recharge time 2 The capacity is sufficient for normal operation anywhere from 3 to 8 hours depending upon quantity and size of
27. lear certain items from the CUSTOMER LOCO current receipt First press the Void key and then enter the item which should be cleared You can also use a 1 PLU 1 barcode scanner to enter the item number 1 PLU 2 VOID Example Void PLU with scan code 4912345678901 it PLUL 1 Total Cash Example Void 3 50 EUR from department 1 Please note that only those amounts can be voided which were previously entered l a 15 AL 21 QUORION Data Systems GmbH 5 4 Refund A refund is used to return previously sold items The PLU s CUSTOMER LOGO will be added to the stock and the money is returned to the customer The turnover in the reports will be corrected To refund an item press the Refund key first and then the item to be returned The Refund key has to be pressed before each item if more than one item is being returned After refund the receipt can be continued with normal sales or can be closed with a payment media Example Refund of PLU 1 and 2 SO i ED Example Exchange of PLU 1 and 2 PdP Example Refund of 3 50 EUR from department 1 4 13 s loloL 5 5 Transaction Refund The function Transaction refund operates just as the Refund function The difference is that the does not automatically return to normal sales mode after each item but stays in refund mode until you finish the receipt with a payment Press first the key Transaction R
28. les 48 18 Groups 49 19 Departments 97 20 PLU 98 Password 21 Tax 99 22 Clerks 200 23 Salespersons 201 24 Tenders 202 25 Drawers 205 26 PO RA 206 27 Discounts 210 28 Corrections 305 Print program version 29 Foreign Currencies 306 Init printer logo When the file has been selected the first record will automatically be displayed You can jump to another record by entering the record number on the Multiplication key Pressing the X key without entry will select the next record The data field to be programmed can be selected by the cursor keys PAGE UP CURSOR UP PAGE DOWN CURSOR DOWN When the field is selected just input the new data and confirm with ENTER When a field was modified the new programming is automatically printed If you want to continue programming files you may repeat the same steps To finish the programming mode press the key TYPE without entry 32 QUORION Data Systems GmbH Flowchart Example Change tax rate 1 to 9 00 _ A NOH 4 NID TA Aes Aes A ese TYPE CURSOR ENTER TYPE Se Yo N NE NE NEES When scanning codes are activated in the configuration of the application it is possible to create and or delete items on the cash register either in Program Mode or during transaction when an item is not found Furthermore there are some special maintenance procedures which are can be activated in Manager or programming mode It is possible to c
29. o enter free prices or to select PLU s from a list If you press a department key without entry you will see a list with all PLU s which are linked to that department Use the scroll keys or enter a number to select a certain PLU from that list If you wish to register an undefined price for a department just enter the price with the numeric keys and press the CUSTOMER LOGO respective department key 1 Department Example Register 2 00 EUR in department 3 1 Total T17 TI 7 EEEN AEN 4 3 Register Pre Programmed PLU s Pre programmed PLU s are registered by entering the respective number on the PLU key The pre programmed price and the description are now read from memory Alternatively you may also program direct keys for certain PLU s on the keyboard You only need to press one key for registering a PLU If you are working with scan codes you may either enter the code number by keyboard or use a barcode scanner In that case you do not need to press any additional key the PLU will be registered directly 1 PLU23 CUSTOMER LOGO Example Register PLU number 123 1 Total Mag EF 4 4 Enter a New Price It is possible to change the price of a PLU for a transaction Simply enter the new price and press the key New price before entering the PLU This is valid for both scanning as well as manual entry Example Register PLU number 1 with new price of 2 00 EUR Not fl N d N d LN LEN LN
30. o press the Subtotal key before tendering to have the possibility to check the subtotal and to enter the tendered amount The CR 20 28 or CR 21 29 will then automatically calculate the change owed to the customer Example 1 00 Euro CASH payment CUSTOMER LOGO TA TIA T7 2 Cola 0 40 EL 2 Total LN AEN AEN Tendered Cash Generally it is also possible to split the subtotal to different Change tenders After each tender the CR 20 28 or CR 21 29 will show the short amount on the display Example 1 00 Euro CARD payment short CASH payment EHe 19 QUORION Data Systems GmbH 4 9 Tendering in Foreign Currency In addition to the local currency the CR 20 28 or CR 21 29 can operate with different foreign currencies which are saved separately in the reports Just press the FCE key instead of Subtotal to convert the total amount in a pre programmed foreign currency On the display the new amount in foreign currency will now appear Select a tender as described above and the CUSTOMER LOGO 2 Col change amount will be calculated either in local or in ae foreign currency depending on programming 2 Total Example 1 00 Dollar CASH payment USD Tendered EUR 11 00 sanae ZOO ZOO LN 4 10 Receipt On Off and Receipt Copy If a receipt does not have to be printed at all you may switch off the receipt printer by pressing the Receipt on off key To reactivate the printer simply pres
31. ocket You can order the special adapter cable from your local QUORION dealer If you want to make the connection by yourself please note the following specifications o E 8 p i EID Hod H EO o HA QMP RJ45 CR20 28 DSUB9 male VCC Pin 1 Pin 1 RxD Pin 2 Pin 2 RxD TxD Pin 3 Pin 3 TxD DTR Pin 4 Pin 4 DTR GND Pin 5 Pin 5 GND DSR Pin 6 Pin 6 DSR RTS Pin 7 Pin 7 RTS CTS Pin 8 Pin 8 CTS Pin 9 VCC SHLD SHLD SHLD SHLD 12 QUORION Data Systems GmbH 2 6 Keyboard amp tT tL kae NS RECEIPT CURSOR CURSOR 4 NEW X PRICE PLU P O R A R X Z M P TYPE CAPS HEX SYS 3 6 7 8 9 REFUND ABC DEF C F PRINT 2 5 4 5 6 VOID GHI JKL MNO B E DATE 1 4 1 2 3 EC PQRS TUV WXYZ A D TIME SUB 0 00 CLEAR TOTAL CASH ENTER 2 6 1 Names of Keys and their Function Key label Key name Key function Lo 9 Numeric Keys G Receipt Feed advances the receipt paper Clear clears incorrect entries and stops the error alarm Error Correction deletes the last registration Void voids a previously entered transaction Clerk used to enter a preset clerk ID numeric code no PLU Price Entry used to manually change a preset PLU price 13 QUORION Data Systems GmbH Key Label Key Name Key Function Mulipigahan l pa ka a ak mode of the cash register PLU used to access preset P
32. of LL VCC Pin 1 Pin 1 VCC RxD Pin 2 Ca lt a Pin 2 RxD TxD Pin 3 Pin 3 TxD DTR Pin 4 Pin 4 DTR DSR Pin 6 Pin 6 DSR RTS Pin 7 TT md Pin 7 RTS CTS Pin 8 Pin 8 CTS Pin 9 Pin 9 SHLD SHD CO SHLD SHLD Connection via USB If you want to use USB you need to install a driver on your PC first This driver will create a virtual COM port in your Windows system Please follow these steps to install First install the driver VCPDriver V1 1 Setup exe on your PC Then connect your Cash Register and your PC with a standard USB cable Switch on Cash Register The installation of the driver runs automatically In the Windows Device manager the USB connection is associated as a virtual COM Port Please note that system parameter 1 in the cash register PC port has to be re programmed to 16 for USB communication This will activate the USB communication but de activate RS232 for PC The communication between PC and CR 20 28 or CR 21 29 will run with 12 MBit s USB full speed For the USB connection you need a standard USB adapter cable with a series A to series B connector 11 QUORION Data Systems GmbH 2 5 3 Adapter Cable for RS232 To connect standard peripheral devices you will need an adapter cable from the RJ interface of the CR 20 28 or CR 21 29 to the D SUB connector of the external device Connect the original cable of the device to the D SUB connector of the adapter and put the other end of the adapter in the interface s
33. ollowed by the Multiplication key and then the item Department 1 PLU 25 Depending on the programming the Multiplication key 4912345678901 can also be used for division First enter the numerator and 0 2 PLU 2 press the Multiplication key Now enter the divider and press Multiplication again Finally select the corresponding PLU or department CUSTOMER LOGO 11 2 Total Cash Example Register 5 x 3 50 EUR in department 1 kiii Example Register 3 x PLU 25 Example Register 3 x the scan code 4912345678901 N d Scan X 4912345678901 TT Example Register 1 5 of PLU 2 18 QUORION Data Systems GmbH 4 7 Holding a Sale The Hold function is used to temporary save an open receipt e g because a customer has to stop the registration of his items and you wish to tend on the next customer Press the Hold key to save the open receipt By pressing the Hold key again and the old receipt will be recalled On Hold CUSTOMER LOGO PLU 1 Please note that all transactions on hold must be closed before a Z report can be performed _ MER L HOLD CUSTO OGO LN Recall PLU 2 Total Cash 4 8 Tendering in Local Currency Any sale will be closed by entering a payment media key There are keys for various tenders programmed on the keyboard usually CASH CHECK and CARD Additional tenders may be programmed if necessary It is recommended t
34. onnect two scanners to the register You can activate them by programming parameter 56 amp 57 also check option 78 for check digit verification when scanning 9 4 Scanning CREATING ITEMS in Transaction Mode When Option 79 is set the register will prompt for creation of an article when not found If you want to create it you must confirm by pressing the SUBTOTAL key or abort by pressing CLEAR Note that you can press the CLEAR key at any stage to abort The register will now prompt for 1 The PRICE which you must enter on the SUBTOTAL key 2 The Department which you must enter on the SUBTOTAL key 3 The Descriptor when Option 80 is set which you must enter on the SUBTOTAL key 4 Now the article is registered Note From Release XX030605 on it is also possible to enter the PRICE directly on a fixed DEPARTMENT key instead of entering the price and department on the subtotal key CREATING ITEMS in Program Mode When you are in Program Mode 20 PLU programming you can scan the code or enter the code on the X key When not found the register will ask you for creation which must be confirmed by pressing the CR User Report key 33 QUORION Data Systems GmbH DELETING ITEMS in Program Mode When you are in Program Mode 20 PLU programming can also delete codes When you enter ZERO on the X key the register will ask you if you want to delete the current code which must be confirmed by pressing the CR User Report key Note that the
35. rice level has the same price but a different tax rate Example Shift to price level 2 and register PLU 1 Sa Sa Price Joh I Z0 7 3 Tax Shift As an alternative to the tax shift via price levels there is a preset function to activate or deactivate certain tax rates directly Just press the corresponding Tax key to activate or deactivate a certain tax rate Depending on the programming the tax shift will be reset automatically after an item a transaction or not at all In that case you must reset the tax manually by pressing the respective tax key again CUSTOMER LOGO 1 PIU 1 1 Total Example Shift to tax 3 and register PLU 1 Tax 3 LIN Loo N 25 QUORION Data Systems GmbH 8 Reports The CR 20 28 or CR 21 29 offer a wide range of reports to collect and monitor your sales data All functions of the system have their own report memory in four periods They can be checked separately as system reports or combined as free programmable user reports The report memory of each function does not only contain the total sum but also information about clerks and time periods All reports can be performed as X or Z Both types contain the same information The X report can be printed as a temporary report at any time because the report data will not be cleared The Z report is a final report after printing the data the report memory will be cleared 8 1 System Reports Each function of the
36. s can be filled with user data in the programming Please note that the configuration can only be done by PC with the software QProg It is not possible to configure the systems directly However the file programming can be done directly in X Z or P mode All functions which were configured before can be programmed This manual only gives a general overview of the programming If you have further questions please check our website www quorion de for special programming manuals or ask your local QUORION dealer He will gladly help you 9 1 Programming of Date and Time Programming the date and time is achieved in mode P using the system keys DATE and TIME By default you will find it on the function keys Table Split and Invoice at QTouch or CARD at CR 20 28 or CR 21 29 series Enter the date in the format DDMMYYYY and confirm with the DATE key The new date will be activated immediately Enter the time in the format HHMM and confirm with the TIME key The new time will be activated immediately Example Set new time 8 00 only in P e lo Lo 30 QUORION Data Systems GmbH 9 2 Easy PLU Programming The easy programming of PLU s is done in manager mode M only To program a PLU enter the code number of the data field you want to change and confirm with the Subtotal key The following codes are available Sales Price Cost Price Description Description 2 Department Link
37. s the Receipt on off key again In any case you can print a receipt copy by pressing the Sub total key after a sale 4 11 Time and Date If all receipts are closed you can view the current time and date in the display by pressing the Multiplication key Depending on the programming this information will be shown automatically after a certain time has passed All models with graphical display can also show a programmable customer logo 4 12 No Sale Open Drawer The No Sale function allows you to open the cash drawer without registering a sale You can check the number of times a No Sale function has been performed in the CUSTOMER LOGO reports 1 PLU 1 The No sale key can also be used as a reference key Nemes To print a specific reference number on a receipt enter the reference number and press the No sale key 1 Total Example Enter reference number 123 Cash MIB 20 QUORION Data Systems GmbH 5 Corrections 5 1 Clearing of Inputs and Error Messages To erase an incorrect entry not yet registered and to clear any error messages just press the Clear key 5 2 Error correction The Error Correct key EC is used to clear the last item CUSTOMER LOGO immediately Alternatively you may use the scroll keys to select another item from the actual receipt for voiding XO XK tt tL Select YN YM 5 3 Void Function The Void function is used to c
38. specifications printed on the label fit your local voltage If so connect the power pack to the CR 20 28 The power plug is at the rear next to the interfaces Now connect the power supply with the power circuit and turn on the CR 20 28 or CR 21 29 with the main switch The CR 20 28 or CR 21 29 will now load the operating system and automatically launch the cash register program You may immediately start working with your new system 4 Sign in and Register 4 1 Sign in a Clerk Person A clerk is the person who is working on the point of sale and performing registrations Before starting any transaction it is necessary to sign in a clerk Now all sales and actions can be assigned to each single clerk in the reports Furthermore it is possible to define individual access rights for each clerk e g for refund or program modifications To sign in with the keyboard it is necessary to have a dedicated clerk button on the keyboard If you push this key you will see a list of all programmed clerks Use the scroll keys or enter a number to select a certain clerk Alternatively you may also enter the clerk number directly on the clerk button or define a dedicated key for each clerk Depending on the programming it may be necessary to enter an additional code number to sign in Example AA gd Clerk KC Enter Clerk code number LN yaa 15 QUORION Data Systems GmbH 4 2 Register a Department Department keys may be used either t
39. ssor CPU 32 bit ARM 966E Program Memory 1 MB FLASH ROM Memory Data Memory 2 MB FLASH ROM Working Memory 96 kB SRAM battery buffered o La Numeric LCD 12 character CR 20 28 perator Display Display Alphanumeric LCD 16 character CR 21 29 Customer Display Numeric LCD with 12 character Keyboard Internal 36 keys 1 x57 mm thermal without cutter Printer Internal 2 versions 2 x 38 mm thermal without cutter Serial 2 x RS232 RJ45 Interfaces Cash Drawer DRW 9V 50 1 x Device USB 1 x Device Application Application software QMP Lite Number of PLU s 10000 Number of Departments 100 Software Number of Clerks 8 Number of Sales Persons 8 Number of Customer Reports 10 Number of EJournal Lines 20000 Dimension 300 x 260 x 100 mm Weight 2 kg Specifications Recharge Power Supply 110 240V Operating Temperature 5 450 Storage Temperature 5 508 QUORION Data Systems GmbH 2 2 Components Operator display Keyboard 36 keys ON OFF Key Printer Interfaces Customer Display QUORION Data Systems GmbH 2 3 Thermal printer 2 3 1 Paper Insertion 1 Open the printer cover 2 Press the Easyload lever and fold the Easyloadcover up 3 Insert the paper roll as shown below 4 If you use a paper journal 2x 38 mm please turn the paper of the journal a few times around the paper winding wheel 5 Close Easyloadcover 6 Close the printer cover To remove the paper roll follow the steps below
40. ttery low is shown in the display please charge the cash register as soon as possible During the battery operation please turn off the cash register immediately after usage if possible or use the Auto Power Off function See to do this automatically by the cash register Please protect the cash register from direct sunlight Battery Power modes shown in the User Display Note batt Full batt 095P batt 090P batt charge Charge recommendation batt 045P batt 040P and alternating appearance of battery low Please charge directly m ao D gt I O battery end with CR shut down In battery mode you can check the battery status in the display if you press shortly the ON OFF button Please charge battery until the display shows batt Full Do not disconnect the power supply during this time 1 50 417360 UM English CR 20 28 or CR 21 29 QUORION CE Stand 06 10 10 42

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