Payne PH1P - PH2P Package Heat Pump Units
Contents
1. O Rent an Apartment Townhouse or Condominium OF __ Fold Along This Line First Using the numbers in the above list please indicate the 3 most important activities for vo ILLL Please check all that apply to your household 1 0 Regularly Purchase Items Through the Mail 2 O Military Veteran in Household 3 O Member of Frequent Flyer Program spouse IL 4 O Support Health Charities 3 O Have a VCR 5 O Subscribe to Cable TV Use a Personal Computer 6 O Have a Microwave Oven io Have a Dog 7 O Have a CD Player 11 O Have a Cat Thanks for taking the time to fill out this questionnaire Your answers will be used for market research studies and reports and will help us better serve you in the future They will also allow you to receive important mailings and special offers from a number of fine companies whose products and services relate directly to the specific interests hobbies and other information indicated above Through this selective program you will be able to obtain more information about activities in which you are involved and less about those in which you are not Please check here if for some reason you would prefer not to participate in this opportunity Payne Heating amp Cooling Consumer Relations Department P O Box 4952 Syracuse NY 13221 or call 1 800 428 4326 If you have comments or suggestions about our product please write to Fold Alo2. sure registers are open and unobstructed 3 Check the settings on your indoor thermostat If you desire cooling make sure that the temperature control selector is set below room temperature and the SYSTEM or MODE control is set to COOL or AUTO If you require warmth make sure that the temperature control selector is set above room temperature and the SYSTEM or MODE control is set to HEAT or AUTO The FAN control should be set to ON for continuous blower operation or AUTO if you wish blower to function only while your heat pump is operating If your comfort system still fails to operate turn your system off and contact your servicing dealer for troubleshooting and repairs Specify your apparent problem and state the model and serial number of your equipment You should have them recorded on the last page of this booklet With this information your dealer may be able to offer helpful suggestions over the phone or save valuable time through knowledgeable preparation for the service call REGULAR DEALER MAINTENANCE In addition to the routine maintenance that you perform your home comfort system should be inspected regularly by a properly trained service technician The inspection preferably twice each year but at least once every year should include the following 1 Routine inspection of air filter s Replacement or cleaning as required Inspection and cleaning of the blower wheel housing and motor as required Inspection
3. Your system may also be equipped with a supplemental heating source such as electric heat On cold days and nights your system will automatically turn on the supplemental heat in order to maintain the level of comfort you have selected When your heat pump needs additional heat to keep you comfortable your Payne electronic thermostat will turn on the supplemental heat if equipped and will display the AUX HT message PROCEDURE 4 DEFROST MODE When your heat pump is providing heat to your home and the outdoor temperature drops below 45 F moisture may begin to freeze on the surface of the coil If allowed to build up this ice would impede airflow across the coil and reduce the amount of heat absorbed from the outside air So to maintain energy efficient operation your heat pump has an automatic defrost mode The defrost mode starts at a preset time interval of 90 minutes although it may be reset to either 30 or 50 minutes Defrost will start at the preset time only if the ice is sufficient to interfere with normal heating operation After the ice is melted from the coil or after a maximum of 10 minutes in defrost mode the unit automatically switches back to normal heating operation Do not be alarmed if steam or fog appears at the outdoor unit during defrost mode Water vapor from the melting ice may condense into a mist in the cold outside air During certain weather conditions such as heavy snow and freezing rain it is not uncommon for i
4. and if required cleaning of coils 2 3 4 5 6 A check of all electrical wiring and connections A check for secure physical connections of individual components within unit Operational check of the heat pump system to determine actual working condition Necessary repair and or adjustment should be performed at this time Your servicing dealer may offer an economical service contract that covers seasonal inspections Ask for further details WARRANTIES You have purchased either a PH1P B or PH2P series unit Be sure to read the warranty at the back of this booklet carefully to determine the coverage for your unit FOR THE RECORD Record the model product and serial numbers of your new equipment in the spaces provided This information along with the other ready reference facts requested will be necessary should you ever require information or service INSTALLATION DATA Telephones RE dee cess ceeds PE ET EEE RE RE RE TE webgdededeteavadnscncdeaen Mit MOET eis heehee see Oa Re A A NS Re Mr AE NRA nn OO ten ee en et dubia Deve E tn TS Unit Serial Numbers TR NE NOT PEN et re nl Renan st rss e A E A AEE E E E Heater if applicable Part NUD eR ER En AR ee ER NT ER RE A entendent ane datent ee Aa RSR ST Kilowatt RAUNS rennes va ver essyes sZiceh chs tas at den la nen ne ceoaun sates a R Pere susie Auf ded btecndeh can dre dE pan ANR ER Ne degree feed iea tested rentes Na ARCATA SAGARA AOAO Payne
5. brand O Within a year after purchasing a dwelling with no central air O 2 4 years after buying a dwelling with no central air system 1 8 D 60 If you replaced an older system approximately how old was that system 1 O Don t know 6 O 15 17 years 2 0 1 5 years 7 0 18 20 years A O 6 8 years 8 O 21 24 years 9 11 years 9 O Over 24 years 4 012 14 years 9 If this is a replacement what brand did you previously own 1 0 Amana 6 O Janitrol 11 O Synder 2 O Bryant 7 O Lennox 12 O Tempstar 3 O Carrier 8 O Payne 13 O Trane 4 O Day amp Night 9 O Rheem 14 O York 5 O Heil 10 O Ruud 15 O Other 10 What factors most influenced your selection of this product eo heck a maximum of two O Brand reputation Dealer reputation Previous experience with products of this brand 4 O Previous experience with this dealer 5 O Price eno Over 4 years after buying a dwelling with no central air system 10 O Contractor s dealer s recommendation 11 O Other Date of birth of person 119 whose name appears above Month Year 12 Excluding yourself what is the SEX and AGE in years of children and other adults living in your household 1 O No one else in household Male Female Age Male Female Age
6. condensate drain Check this occasionally to be sure the drain system is not clogged Of course don t expect to see much drainage if you live in a very dry environment 10 During the heating cycle air from your registers may seem cooler than you might first expect This is because your heat pump delivers a constant flow of air at around 90 F to 105 F instead of sudden bursts of hot air as with a conventional furnace This air may feel cooler because it is slightly less than your skin temperature However it is sufficiently warm to keep you comfortable i ees 11 Ice or frost will tend to form on the coil during the winter heating operation Your heat pump is designed to automatically melt the ice When in this defrost cycle it is normal for steam or fog to rise from the outdoor unit Do not be alarmed 12 Do not operate your unit in cooling mode when outdoor temperatures are below 55 F unless your unit was modified for low ambient operation 13 Do not operate your unit in heating mode when outdoor temperatures are above 66 F unless you set your thermostat to emergency heat mode Z WARNING To prevent serious injury death or property damage read and follow all instructions and warnings including labels shipped with or attached to unit before operating your new heat pump OPERATING YOUR HEAT PUMP The operation of your heat pump system is controlled by the indoor thermostat You simply adjust the thermostat and it maintains the
7. will be of use in understanding the basic operation of your new heat pump The unit has a rating plate affixed to it which provides necessary information for specific identification of a unit You should familiarize yourself with the product model and serial numbers listed on each rating plate Record them for future reference in the space provided at the end of this booklet IMPORTANT FACTS INDOOR ET THERMOSTAT POWER SOURCE Fig 2 Typical Installation To better protect your investment and to eliminate unnecessary calls familiarize yourself with the following facts 1 Your heat pump system should never be operated without a clean air filter properly installed Plan to inspect the filter periodically A clogged air filter will increase operating costs and shorten the life of the unit 2 Supply air and return air registers should not be blocked Drapes furniture and toys are some of the items commonly found obstructing registers Restricted airflow lessens the unit s efficiency and life span 3 The outdoor unit must have unrestricted airflow Do not cover the unit lean anything against it or stand on it Do not allow grass clippings leaves or other debris to accumulate around on top of the unit Maintain a 12 in minimum clearance between the outdoor unit and tall grass vines shrubs etc 4 Your multipurpose indoor thermostat is the control center for your heat pump system You
8. 1 02 0 yeas 1 02 0 years years 1 0 2 years O Married 3 O Widowed 2 o Divorced Separated 4 O Never Married Single Occupation You Spouse Homemaker 0 1 O Professional Technical o 2 o Upper Management Executive 3 O Middle Management 4 0 Sales Marketing Bite O5 Cl Clerical or Service Worker Ole OS Et 6 2 Cl Tradesman Machine Oper Laborer 7 O Retired teeth RUES ATEN os UE 8 o Student ee as et Be se ee 29 40 Self Employed Business Owner 10 O 6 Which group describes your annual family income 1 O Under 15 000 7 O 40 000 44 999 2 01 15 000 19 999 8 O 45 000 49 999 3 O 20 000 24 999 9 O 50 000 59 999 4 O 25 000 29 999 10 O 60 000 74 999 5 O 30 000 34 999 11 0 75 000 99 999 6 O 35 000 39 999 12 O 100 000 amp over 16 Education please check those which apply You Spouse Some High School or Less 5 160 Completed High School 20 Vocational Technical School O 30 Some College OF 4 0 Completed College 5 O Some Graduate School tae oe 6 o Completed Graduate School O 7 O oO Which credit cards do you use regularly American Express Diners Club x MasterCard Visa Discover 3 O Department Store Oil Company etc 4 O Do not use credit cards Fo r your primary residence do you Own a House gt O Own a Townhouse or Condominium 3 O Rent a House 4
9. 10 O Power Boating 27 O Health Natural Foods 44 O Science Fiction i 11 O Sailing 28 O0 Photography 45 0 Wildlife Environmental Issues 12 O House Plants 29 O Home Furnishing Decorating 46 O Dieting Weight Control nP 13 O Grandchildren 30 O Attending Cultural Arts Events 47 0 Science New Technology Date of Installation l 6 O Energy efficiency 14 O Needlework Knitting 31 O Fashion Clothing 48 0 Self Improvement Month Day Year 7 O Location of dealer 15 O Vegetable Gardening 32 O Fine Art Antiques 49 0 Walking for Health 8 O Dealer s installation policy 16 O Flower Gardening 33 O Foreign Travel 50 O Watching Sports on TV o Important For proper registration please fill in the 9 O Friend s relative s recommendation i 17 0 Sewing 34 O Travel in the USA model number and serial number of this product A Model Number B Serial Number 4 What type of product is this 1 O Central Air Conditioner 4 O Fan Coil 2 O Gas Furnace 5 O Heat Pump 3 O Oil Furnace 6 O Thermostat 5 A Price paid for this product excluding installation charges and sales tax 00 B Price paid for installation 00 6 Name of company that sold you this product Q When did you acquire your product 1 O Upon purchase of a new dwelling To replace an older system of the same brand To replace an older system of another
10. Heating amp Cooling FIRST SECOND THIRD Contact Payne Heating amp Cooling P O Box 4952 Phone 1 888 417 2963 Unit Model No FOR SERVICE OR REPAIR FOLLOW THESE STEPS IN ORDER Contact the installer You may find his name on the product or in your Homeowner s Packet If his name is not known call your builder if yours is a new residence Contact the nearest Payne distributor See telephone yellow pages Consumer Relations Department Syracuse New York 13221 4952 Date of Installation Name of Owner Unit Serial No Installed by Address of Installation sudaa daa at aa aa aa aa Outdoor Cooling or Heating Cooling Product Units Smaller Than 185 000 Btuh Cooling Capacity Limited Warranty ONE YEAR WARRANTY This Payne Heating amp Cooling herein after referred to as COMPANY product is warranted to be free from defects in material and workmanship under normal use and maintenance for a period of one year from the date of original installation whether or not actual use begins on that date A new or remanufactured part at the COMPANY S sole option to replace any defective part will be provided without charge for the part itself PROVIDED the defective part is returned to our distributor through a qualified servicing dealer The replacement part assumes the unused portion of the warranty THIS WARRANTY DOES NOT INCLUDE LABOR OR OTHER COSTS incurred for diag
11. URS ALL REPLACEMENT PARTS WHETHER NEW OR REMANUFACTURED ASSUME AS THEIR WARRANTY PERIOD ONLY THE REMAINING TIME PERIOD OF THIS WARRANTY THE COMPANY WILL NOT BE RESPONSIBLE FOR Normal maintenance as outlined in the installation and servicing instructions or owner s manual including coil cleaning filter cleaning and or replacement and lubrication Damage or repairs required as a consequence of faulty installation misapplication abuse improper servicing unauthorized alteration or improper operation Failure to start due to voltage conditions blown fuses open circuit breakers or other damages due to the inadequacy or interruption of electrical service Damage as a result of floods winds fires lightning accidents corrosive environments or other conditions beyond the control of the COMPANY Parts not supplied or designated by the COMPANY or damages resulting from their use COMPANY products installed outside the continental U S A Alaska Hawaii and Canada Electricity or fuel costs or increases in electricity or fuel costs from any reason whatsoever including additional or unusual use of supplemental electric heat ANY SPECIAL INDIRECT OR CONSEQUENTIAL PROPERTY OR COMMER CIAL DAMAGE OF ANY NATURE WHATSOEVER Some states do not allow the exclusion of incidental or consequential damages so the above limitation may not apply to you This warranty gives you specific legal rights and you may also have other r
12. User Information Manual Single Package PH1P B Heat Pump Units PH2P Fig 1 Unit PH1P B and PH2P Shown with accessory wire grille NOTE TO INSTALLER This manual should be left with the equipment owner FOR YOUR SAFETY Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance Z WARNING Do not use this unit if any part has been under water Immediately call a qualified service technician to inspect the unit and to replace any part of the control system which has been under water Failure to follow this warning could result in electrical shock fire personal injury or death A WARNING Before performing recommended maintenance be sure the main power switch to unit is turned off Electric shock could cause personal injury or death WELCOME TO EFFICIENT YEAR ROUND COMFORT Congratulations on your excellent choice and sound investment in year round home comfort Your new heat pump represents both the latest in engineering development and the culmination of many years of experience from one of the most reputable manufacturers of comfort systems Your new unit is among the most energy efficient and reliable heat pump products available today To assure its dependability spend just a few minutes with this booklet now Learn about the operation of your heat pump and the small amount of maintenance it takes to keep it operating at its peak efficiency With minimal care your new heat p
13. ce to build up on the unit grille This is normal for these weather conditions Do not attempt to remove the ice from the unit grille This condition will not affect the proper function of the unit and will clear a few days pac ae PERFORMING ROUTINE MAINTENANCE With the proper maintenance and care your heat pump will operate economically and dependably Maintenance can be accomplished easily by referring to the following directions However before performing maintenance consider these important safety precautions Z WARNING Disconnect all electrical power to the indoor air handler or furnace before removing access panels to perform any maintenance Disconnect power to both the indoor and outdoor units Note There may be more than 1 electrical disconnect switch Electrical shock can cause serious injury or death Z CAUTION Although special care has been taken to minimize sharp edges in the construction of your unit to avoid injury be extremely careful when handling parts or reaching into the unit PROCEDURE 1 CHECK THE AIR FILTER A dirty air filter will cause excessive strain on the compressor and blower motor This can cause the components to overheat and automatically shut down In the worst case the components will fail and need to be replaced To avoid inefficient or failed operation of your unit CHECK THE FILTER S EVERY 3 TO 4 WEEKS Replace filter s when necessary or clean the filter s if you have the reusable type Dispo
14. ights which vary from state to state Catalog No 53PA 1Z3 Effective on product manufactured after July 1 1987 Supersedes any other warranty certificates supplied with the product 39004DP182 LA VA AVA ATU ATAU ATV ATU ATU ATUATUATUTATV ATV ATUTATUATUATUATUTATUALVATUTATUTATUATUTATUTATUTALVaTUTAT N Remove From Booklet or Tear Along Dotted Line To help us understand our customers lifestyles please indicate the interests and activities in which you or your IMPORTANT Payne IMPORTANT E 35 O Gourmet Cooking 02 O Golf 19 O Automotive Work 36 O Wines Please Fill ou And net rn Within The Next 1 0 Days 03 O Physical Fitness Exercise 20 O Electronics 37 O Coin Stamp Collecting 04 O Running Jogging 21 O0 Home Workshop Do It Yourself 38 O Collectibles Collections 1 0 mr Mrs Ms Miss i 05 O Snow Skiing Frequently 22 O Recreational Vehicles 39 O Our Nation s Heritage First Name Initial Last Name 06 O Tennis Frequently 23 O Stereo Records Tapes CDs 40 O Real Estate Investments 07 O Camping Hiking 24 O Buy Pre Recorded Videos 41 O Stock Bond Investments Street Apt No 08 Fishing Frequently 25 O Avid Book Reading 42 O Entering Sweepstakes a 09 O Hunting Shooting 26 O Bible Devotional Reading 43 O Casino Gambling City State ZIP Code
15. indoor temperature at the level you select Most thermostats for heat pump systems have 3 controls a temperature control selector a FAN control and a SYSTEM or MODE control PROCEDURE 1 COOLING MODE Vdddddd KKKKK 4 a Z 7 Fig 3 Payne Non Programmable Thermostat When operating in cooling mode your heat pump will run in cooling mode until the indoor temperature is lowered to the level you have selected On extremely hot days your heat pump will run for longer periods at a time and have shorter off periods than on moderate days The following are typical conditions that add extra heat and or humidity to your home Your heat pump will work longer to keep your home comfortable under these conditions 1 Entrance doors are frequently opened and closed Laundry appliances are being operated 2 3 A shower is running 4 More than the usual number of people are present in the home 5 More than the normal number of electric lights are in use 6 Drapes are open on the sunny side of the home PROCEDURE 2 HEATING MODE With the SYSTEM or MODE control of your indoor thermostat set to HEAT your heat pump will run in heating mode until room temperature is raised to the level you have selected Of course your heat pump will have to operate for longer periods to maintain a comfortable environment on cooler days and nights than on moderate ones PROCEDURE 3 SUPPLEMENTAL HEAT Your heat pump is your primary heating source
16. ng This Line Last Please send products and other correspondence to PLACE FIRST CLASS Payne Heating amp Cooling Consumer Relations Department P O Box 4952 Syracuse NY 13221 STAMP HERE P O BOX 173246 DENVER CO 80217 3246 Tape Here 2000 Payne Heating amp Cooling P O Box 70 Indianapolis IN 46206 8 OG PH1P 01 Catalog No 53PH 1P4
17. nosing repairing removing installing shipping servicing or handling of either defective parts or replacement parts or complete unit Such costs may be covered by a separate warranty provided by the installer EXTENDED 4 YEAR WARRANTY ON COMPRESSOR ONLY During the second through fifth years after the date of original installation the COMPANY further warrants the compressor against defects in material or workmanship under normal use and maintenance A new or remanufactured compressor at the COMPANY S sole option will be provided under the same conditions as stated in the ONE YEAR WARRANTY THESE EXTENDED WARRANTIES DO NOT INCLUDE LABOR OR OTHER COSTS incurred for diagnosing repairing removing installing shipping servicing or handling of either defective parts or replacement parts THESE WARRANTIES APPLY ONLY TO PRODUCTS IN THEIR ORIGINAL INSTALLATION LOCATION AND BECOME VOID UPON REINSTALLATION LIMITATIONS OF WARRANTIES ALL IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY ARE HEREBY LIMITED IN DURATION TO THE PERIOD FOR WHICH THE LIMITED WARRANTY IS GIVEN SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE MAY NOT APPLY TO YOU THE EXPRESSED WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED ENLARGED OR CHANGED BY ANY DISTRIBUTOR DEALER OR OTHER PERSON WHATSOEVER ALL WORK UNDER THE TERMS OF THIS WARRANTY SHALL BE PERFORMED DURING NORMAL WORKING HO
18. sable filters should be replaced by similar new filters of the same dimensions Reusable permanent filters should be washed in a solution of cold water and mild detergent then rinsed and thoroughly dried THE FILTER MUST BE COMPLETELY DRY BEFORE BEING REINSTALLED To avoid prolonged shutdown of your unit while a filter is drying you should have an extra filter on hand This allows you to rotate between the two with minimal downtime for your comfort system Extra filters may be purchased from your dealer Table 1 Filter Size Data UNIT SIZE FILTER SIZE PH1PB018 30 PH1PB036 PH1PB042 060 PH2P024 030 PH2P036 PH2P042 060 The filters s and filter rack for a packaged system are supplied and installed by the contractor or dealer Typically the filter s and rack are located in the return air duct at the outdoor unit or behind the return air grille s Have your dealer show you the location of your filter s and the procedures for removal and replacement If your system includes a high efficiency or electronic air cleaner refer to air cleaner User s Manual for proper filter cleaning or replacement PROCEDURE 2 OUTDOOR COIL If grass clippings leaves shrubbery and debris are kept away from the unit minimal care should be sufficient to keep the system functioning properly However if the outdoor coil becomes dirty use a vacuum cleaner or shop vac with soft brush attachment to clean the exterior surface Vacuum coil
19. should familiarize yourself with its proper operation Attempting to control the system by other means for instance switching the electrical supply power ON and OFF may cause damage to the unit See Fig 4 and 5 5 During heating increasing the thermostat setting more than 2 degrees may cause the supplemental heaters to be turned on for a short period of time to satisfy the thermostat Needless use of the supplementary heat reduces potential energy savings 6 You may find that you can maintain greater personal comfort by running the fan continuously Air pockets can form due to the structure of the house placement of registers etc air pockets may be too cool or warm for your liking Continuous fan operation minimizes any temperature differences Also systems equipped with electronic or mechanical air cleaners and or humidifiers offer the added benefits of having the air continuously cleaned year round and humidified during the winter season 7 A system equipped with a heat or energy recovery ventilator offers the advantage of exhausting stale air from the home and allowing fresh air in from the outdoors while minimizing heat loss 8 Your system may also be equipped with a zoning system which allows individual control over the temperatures of separate areas of your home 9 Your heat pump will remove humidity from your home during the cooling season After a few minutes of operation you should be able to see water trickle from the
20. surface using an up and down motion Be careful not to bend or damage fins If dirt is deep in the coil contact your dealer for service Do not attempt this yourself PROCEDURE 3 OUTDOOR COIL SEA COAST If your unit is located near the ocean special maintenance is required Ocean mist breeze carries salt which is corrosive to most metals Although your new unit is made out of galvanized metal and is protected by top grade paint you should take the precaution of additional maintenance which consists of periodically washing the unit By washing all exposed surfaces and coil you will be adding additional life to your unit Please consult your installing contractor for proper intervals procedures for your geographic area or service contact PROCEDURE 4 UNIT SUPPORT Your packaged heat pump unit should be maintained at a level position If its support should shift or settle so that the unit is no longer level you should correct the condition Relevel it promptly to assure water drains out of the unit If you notice that water or ice collects beneath the unit arrange for it to be drained away from the unit BEFORE YOUR REQUEST A SERVICE CALL CHECK FOR THESE EASILY SOLVED PROBLEMS 1 Check the indoor and outdoor disconnect switches Verify that circuit breakers are ON or that fuses have not blown 2 Check for sufficient airflow Check the air filter s for any accumulations of dirt Check for blocked return air or supply air registers Be
21. ump will provide you and your family with year round home comfort both now and for years to come Form OG PH1P 01 Cancels OMO2 57 Printed in U S A 5 00 Catalog No 53PH 1P4 SAFETY CONSIDERATIONS Recognize safety information This is the safety alert symbol W When you see this symbol on unit or in instructions and manuals be alert to potential for personal injury Understand the signal words DANGER WARNING and CAUTION These words are used with the safety alert symbol DANGER identifies the most serious hazards which will result in severe personal injury or death WARNING signifies hazards which could result in personal injury or death CAUTION is used to identify unsafe practices which would result in minor personal injury or product and property damage NOTE is used to highlight suggestions which will result in enhanced installation reliability or operation Z WARNING Improper installation adjustment alteration service maintenance or use can cause explosion fire electrical shock or other conditions which may cause serious injury death or property damage Consult a qualified installer service agency or your distributor or branch for information or assistance The qualified installer or agency must use factory authorized kits or accessories when modifying this product YOUR COMFORT SYSTEM PROCEDURE 1 IDENTIFYING YOUR SYSTEM Take the time to familiarize yourself with your packaged heat pump type of system This knowledge
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