Pepwave Surf On-The-Go User Manual
Contents
1. Default is Auto which automatically chooses the highest available rate PEPWAVE Broadband Possibilities AP Settings Advanced AP Settings Keep AP AP Transmit Power Adjustment Broadcast SSID Client Isolation Multicast Enhancement Multicast Rate di i Configure Manual AP SSID PEPWAVE_1F05 PEPWAWE_1F05 Authentication pen pi Open Encryption Key None i Configure Automaticalhy Repeater AP SSID PLHQ_Marketing Disable Keep AP Enable Disable AP Transmit Power Adjustment Wax Max Broadcast 551 Enable Disable Client Isolation Enable Disable Multicast Enhancement Enable Disable Multicast Rate Meso xl Broadcast a Wi Fi SSID even if there is not an active Internet connection Disabling this will require you to configure the device with an Ethernet cord Enabling this feature is highly recommended Reduce or increase the power of the Wi Fi AP This will not affect the power of the connection to a Wi Fi WAN When disabled computers will not automatically see the AP s SSID and must be manually configured to connect to the network Default is Enable recommended When enabled computers using the AP s SSID cannot communicate directly with each other This is a good security feature to enable when allowing untrusted users to use your connection Default is Disable Convert mulitcast packages to unicast packages improving multicast traffic performance in most situat2. Status link at the top of the Web admin interface and then select from the WAN Connection Ethernet and Client tabs on the left PEPWAVE Broadband Possibilities TROUBLESHOOTING Turning On Remote Assistance Dashboard Settings Port Forward QoS Firmware Status Misc Remote Assistance Restore Factory Settings Restore amp Reboot Reboot Device Reboot Configuration File Download Debug Information Download Broadband Possibilities To allow remote technicians to more easily and effectively assist you in troubleshooting your Surf click the Misc link at the top of the Web admin interface and then click the Turn On button next to Remote Assistance PEPWAVE Broadband Possibilities Restoring Factory Settings Dashboard Settings Port Forward QoS Firmware Status Misc r Restore amp Reboot Remote Assistance P E PWAV E Restore Factory Settings Broadband Possibilities Reboot Device Reboot Configuration File Download Debug Information Download Your Surf s factory settings can be restored in one of two ways 1 If you can access the Web admin interface click the Misc link and the Restore and Reboot button Your Surf will restore factory settings and reboot 2 If you can t access the Web admin interface power on your Surf and wait for 60 seconds Next with a paperclip press the reset button found on the top of your Surf and hold it for 5 seconds Your Surf will r
3. Manually AP SSID PEPWAMWE_1F05 PEPWAVE_1F05 Authentication pen Open Encryption Key None i Configure Automatically Repeater AF SSID PLH Marketing Disable A SOREEER Keep AP Enable Disable AP Transmit Power Adjustment Max Max Broadcast SSID Enable Disable Client Isolation Enable Disable Multicast Enhancement Enable Disable Multicast Rate MESO 9 In the Encryption Key field enter a password of at least eight characters This is the password that you and other authorized users will use to wirelessly connect to the Surf 10 Click the Save button located at the bottom right of the screen to store your changes 11 Your computer or other wireless device will disconnect from the Surf Choose the Surf s SSID and enter your authentication password to reconnect 12 If you ve successfully connected to the Surf the Surf s LEDs will be lit as follows PWR Solid green RDY Amber ENET Solid green Wi Fi Displays a varying number of lit signal bars depending on the strength of the received 3G 4G signal PEPWAVE Broadband Possibilities Wi Fi Mode Setup P E x W AV E Currently connected to myers gt Profile 01 Broadband Possibilities _ Wi Fi Network Wi Fi 210 10 10 100 Surf On The Go te VAN Mode C Settings Wi Fi Wired 1 Using your wireless capable computer or other device locate the Surf s default SSID and connect By default your Sur
4. Retries Enable to allow the Surf to use a cellular link as a backup in case the primary link fails Specify the period of time before a health check attempt is considered a failure Following this interval the Surf will attempt to switch to the fail over connection Specify how often to check for a healthy primary connection Specify the number of consecutive health check failures before considering the primary link to be down Specify the number of consecutive health check successes before bringing the primary link back up from a failed state PEPWAVE Broadband Possibilities LAN and DHCP Settings LAN interface DHCP Serveri IP Address 192 168 20 1 Subnet Mask 255 255 255 0 o Enable Start IP Address 192 168 20 10 Stop IP Address 192 168 20 250 Subnet Mask 255 255 255 0 DHCP Reservations Config Disable LAN Interface IP address Subnet mask DHCP Server Enable Start IP address Stop IP address Subnet mask DHCP reservations Disable The Surf s assigned IP address Default is 192 168 20 1 Used to specify the number of computers that can connect to your Surf Default is 255 255 255 0 Choose this button to enable the Surf s internal DHCP server The best setting for most users Specifies the first IP address that can be assigned to connected devices Default is 192 168 20 10 Specifies the last IP address that can be assigned to connected devices Defau
5. connecting wirelessly to Internet access points with your device see your device s operating manual 3 Open a Web browser such as Internet Explorer Firefox Safari or Chrome If the Surf s Dashboard is not displayed automatically enter http 192 168 20 1 in your browser s address bar to display it 4 Click the Cellular button and then select Settings PEPWAVE Broadband Possibilities Dashboard Settings Port Forward QoS Firmware Status Misc Standby State JRemain connected 9 Disconnected Custom Operator Settings Broadband Possibilities APN Login Basic Settings Cellular Settings Cellular Settings Password Dial Number Profile Settings Auto Operator Settings SIM PIN optional Surf 1 0 13 5 In the Cellular Settings section choose Custom Operator Settings or Auto Operator Settings Custom Operator Settings Choose this option if your cellular service provider requires that you use an assigned login password APN and or dial number Auto Operator Settings The best choice for most users this option will apply settings that work with most cellular services If needed enter a SIM PIN in this section 6 Scroll down to the AP Settings section and select Configure Manually 7 In the AP SSID field enter the network name used to identify the Surf s Wi Fi network 8 Select WPA WPA2 Personal from the Authentication menu Configure
6. ports Click Del to delete the corresponding row of port forwarding rules Below the port forwarding table you ll find the DMZ Host option Enabling DMZ Host causes your Surf to become a DMZ device which allows external users direct access to any of the Surf s ports without setting up port forwarding If you enable DMZ Host enter an IP address that external users will use to connect to your Surf s ports PEPWAVE Broadband Possibilities QoS Settings Dashboard Settings Port Forward QoS Firmware Status Misc IP Address P E PW AV E Target Service Port Range Protocol eri eb Priority Broadband Possibilities Source 0 0 TCP O UDP 0 0 0 0 Default Del Source 0 0 TCP UDP 0 0 0 0 Default 2 Del Source gt 0 0 TCP C UDP 0 0 0 0 Default gt Del Source 0 0 TCP UDP 0 0 0 0 Default Del Source gt 10 0 J TCP U UDP 0000 Default Del Source 10 10 TCP UDP 0 00 00 0 Default Del Source 0 0 TCP U UDP 0 0 0 0 Default Del Source 0 0 TCP UDP 0 0 0 0 Default Del Source gt 10 0 TCP UDP 0 0 0 0 Default Del Source gt 10 0 TCP U UDP 0000 Default Del Source 10 0 TCP _ UDP 0 0 0 0 Default Del Source 0 0 TCP UDP 0 0 0 0 Default Del Source gt 10 0 TCP UDP 0 0 0 0 Default Del Source 0 0 TCP UDP 0 0 0 0 Defaul
7. NCC Statement AG AUT Rae te ZIRE JER el pk VE HA ER Sek ER ASS MA Isc ok et Raat Z ROBE CRAG ERKAM RTE ANE SERA TERS i GENE ERTEM ERE MEARE ERENER RDU an Yl Yi ei MBO TE Copyright Copyright Pepwave The content of this documentation may not be reproduced in any part or as a whole without the prior written permission of Pepwave Disclaimer Pepwave does not assume any liability arising out of the application or use of any products or software described herein Neither does it convey any license under its patent right nor the patent rights of others Pepwave further reserves the right to make changes in any products described herein without notice This documentation is subject to change without notice Surf On The Go User Manual PEPWAVE Broadband Possibilities www pepwave com
8. PEP WAVE adband Possibilitie PEPWAVE Broadband Possibilities Getting Ready to Surf 5 What s in the Box 5 Get to Know Your Surf On The Go 7 Choose Your Connection Mode Basic Setup 9 Cellular Mode Setup 12 Wi Fi Mode Setup 15 Wired Mode Setup Advanced Settings 19 Fail Over Settings 20 LAN and DHCP Settings 21 Radio Settings 22 AP Settings Advanced 23 Web Admin Settings 24 Roaming Settings Wireless WAN Only 25 Port Forwarding Settings 26 QoS Settings 27 Checking Your Surf s Status Troubleshooting 29 Turning On Remote Assistance 30 Restoring Factory Settings 31 Upgrading Your Surf s Firmware Appendix 33 Federal Communication Commission Interference Statement 33 IMPORTANT NOTE FCC Radiation Exposure Statement 34 Taiwan NCC Statement 34 Copyright 34 Disclaimer PEPWAVE Broadband Possibilities GETTING READY TO SURF What s in the Box Pepwave Surf On The Go 5dBi antenna Power adapter CAT5 Ethernet cable Quick Start Guide Window mounting accessories Get to Know Your Surf On The Go USB Connect a 3G 4G USB modem to this port when using Cellular Mode Power Adapter Connect the included power adapter to this DC port then plug the other end of the adapter into a nearby power outlet Ethernet When using Wi Fi or Cellular Mode connect one end of a standard Ethernet cable to this port and then connect the other end of the cable to your comp
9. as without broadband service For information on configuring this mode see Cellular Mode Setup Wi Fi Mode Wi Fi Mode makes it easy to share Wi Fi service provided by hotels restaurants marinas RV parks and more Once connected to Wi Fi your Surf can serve as a local access point for an unlimited number of devices You can also connect printers game consoles and other wired devices to the Surf using its Ethernet port For information on configuring this mode see Wi Fi Mode Setup Wired Mode A great choice for use at home the office or wherever you have access to a wired Internet connection Wired Mode lets you connect the Surf to a DSL cable modem or router You can also connect the Surf to a multi port switch for use with multiple wired and wireless devices For information on configuring this mode see Wired Mode Setup PEP WAVE adband Possibilitie Basic SETUP Cellular Mode Setup P E p W AV E Currently connected to Broadband Possibilities lt gt USB Surf On The Go celular 182 198 10 10 Switch WAbeicce _ Ne Settings Cellular Wired 1 Connect one end of a USB cable to a 3G 4G modem and then connect the other end to your Surf s USB port 2 Using your wireless capable computer or other device locate the Surf s default SSID and connect By default your Surf s SSID will be PEPWAVE_ where is the suffix of the device s MAC address For more information on locating and
10. e Go Wired 20 20 10 160 witch WAN Mode 5 L Settings Wired and then connect the other end to a DSL or cable modem 2 Using your wireless capable computer or other device locate the Surf s default SSID and connect By default your Surf s SSID will be PEPWAVE_ where is the suffix of the device s MAC address For more information on locating and connecting wirelessly to Internet access points with your device see your device s operating manual 3 Open a Web browser such as Internet Explorer Firefox Safari or Chrome If the Surf s Dashboard is not displayed automatically enter http 192 168 20 1 in your browser s address bar to display it 4 Click the Wired button and then select Settings PEPWAVE Broadband Possibilities _ Configure Manually WAN IP Settings Obtain an IP Address using DHCP _ Obtain an IP Address using PPPOE 5 In the WAN IP Settings section select the method the Surf will use to obtain an IP address Configure Manually Choose this option if you will use a static IP address Obtain an IP Address using DHCP Choose this option to obtain an IP address automatically This option is best for most users Obtain an IP Address using PPPOE Choose this option to connect to an Internet service using PPPOE 6 Scroll down to the AP Settings section and select Configure Manually 7 In the AP SSID field enter the network name you d like the Surf t
11. estore factory settings and reboot i lt NN Upgrading Your Surf s Firmware Dashboard Settings Port Forward QoS Firmware Status Misc version 1 0 14 date 2011 11 25 Firmware Broadband Possibilities Online firmware check Status Click button to check availability of new firmware Firmware Upload Choose File nJ file selected Upload Your Surf can check to see if its installed firmware is the latest version In most cases however its best not to update your firmware unless specifically instructed by your ISP When a firmware upgrade is necessary your ISP will provide further instructions or remotely upgrade your Surf s firmware If you choose to upgrade your Surf s firmware click the Choose File button in the Firmware Upload section and navigate to the new firmware file To finish click the Upload button PEP WAVE adband Possibilitie APPENDIX Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no g
12. f s SSID will be PEPWAVE_ where is the suffix of the device s MAC address For more information on locating and connecting wirelessly to Internet access points with your device see your device s operating manual 2 Open a Web browser such as Internet Explorer Firefox Safari or Chrome If the Surf s Dashboard is not displayed automatically enter http 192 168 20 1 in your browser s address bar to display it 3 Click the Wi Fi button and then select Settings Connect to Any Open Enable Disable Mode AP Profile Select Profile 01 gt Wireless Network Name SSID Wi Fi Network MySSID Refresh Authentication WPA WPA2 Personal Open WIFI WAN Settings www Kana emptykey Encryption Key at least 8 characters Custom MAC _ Enable Disable Custom MAC Address 0 Loop Protection _ Enable e Disable 4 In the Wireless Settings section change Wireless Network Name SSID from the default value MySSID to the SSID specified by your wireless nternet service provider You can also leave this field blank and choose an SSID from the resulting list which also includes corresponding encryption types and signal strengths 5 Choose the authentication type required by your wireless Internet service provider from the Authentication dropdown menu If applicable enter the password provided by your ISP in the Encryption Key field 6 Scroll to the AP Settings section and select Confi
13. gure Manually 7 In the AP SSID field enter the network name used to identify the Surf s Wi Fi network 8 Select WPA WPA2 Personal from the Authentication dropdown menu PEPWAVE Broadband Possibilities Configure Manually AP SSID PEPWAWE 1F05 PEPWAVE_1F05 Authentication pen Open Encryption Key None Configure Automatically Repeater AF SSID PLH Marketing Disable A SOREEER Keep AP Enable Disable AP Transmit Power Adjustment Wax Max Broadcast SSID Enable Disable Client Isolation Enable Disable Multicast Enhancement Enable Disable Multicast Rate MESO 9 In the Encryption Key field enter a password of at least eight characters This is the password that you and other authorized users will use to wirelessly connect to the Surf 10 Click the Save button to store your changes 11 Your computer or other wireless device will disconnect from the Surf Choose the Surf s SSID and enter your authentication password to reconnect 12 If you ve successfully connected to the Surf the Surf s LEDs will be lit as follows PWR Solid green RDY Amber ENET Solid green Wi Fi Displays a varying number of lit signal bars depending on the strength of the received Wi Fi signal Wired Mode Setup 1 Connect one end of the included Ethernet cable to the back of the Surf pP E p W AV E Currently connected to Broadband Possibilities Home Network Surf On Th
14. ions Default is Enable With Multicast Enhancement disabled this will set multicast traffic to a fixed rate Changing this setting is recommended only for advanced users Web Admin Settings Web Admin Redirection Enable Disable Note you need to reboot CPE for this change to take effect Mode Web Admin Protection Password Web Admin Redirection Web Admin Protection WAN Only f ones admin Hide Show Password Enable Disable Redirect users to the dashboard if there is not an active nternet connection When disabled users must manually log into the unit using the LAN Interface IP address Default is Enable Mode Choose from None WAN Only or WAN and LAN None Don t require a password from either WAN or LAN This setting is highly insecure and should be used only if you control both networks WAN Only Require a password only when someone outside of the Surf is trying to manage the device This provides basic protection against users outside of your LAN https lt WAN IP gt 8000 WAN and LAN Reguire a password to manage your device from either the WAN or LAN side Password Enter a password to control access to the Surf s Web admin interface PEPWAVE Broadband Possibilities Roaming Settings Wireless WAN Only Enable Disable Background Scanning Roaming Settings nicrval 24 Hours 24 Roaming Threshold aan Signal Level Gain 10 dB
15. lt is 192 168 20 250 Specifies the number of computers that can connect to your Surf and should match the Subnet Mask value in the LAN Interface section Default is 255 255 255 0 Click the Config link to display a window where you can persistently assign an IP address to a specific MAC address using DHCP Choose this button to disable the Surf s internal DHCP server Note that disabling DHCP does not put the Surf into transparent bridge mode Radio Settings Radio Settings Radio Mode Channel Width Country AP Channel Bit Rate Radio Mode 802 ling Channel Width Auto 20 40 MHz Country United States AP Channel l Bit Rate Auto Choose from 802 11na ng b g or a only depending on the Wi Fi specification supported by your computer or other device Default is 802 11 na ng 2 4GHz 11n most common an 5GHz 11n less common b g 2 4GHz not recommended ng is backwards compatible a 5GHz not recommended an is backwards compatible Choose from Auto 20 40 MHz or 20 MHz Default is Auto 20 40 MHz which allows both widths to be used simultaneously Choose your country from the drop down menu to match frequencies and output power to allowable standards Choose from channels 1 through 11 if you experience interference with the currently selected access point radio channel Choose a specific bit rate for data transfer over the Surf s Wi Fi network
16. m 10 Roaming Enable Disable When enabled the Surf will periodically scan for a stronger connection without interrupting the current connection This is beneficial in situations where you know there are multiple APs your connection can choose from and many hotspots and large networks are set up this way Most home networks are not set up this way and would not benefit from this setting Default is Disable Background Specify how often to scan for a stronger Scanning Interval connection Roaming Thresold Specify how much stronger the new connection must be in order to trigger device roaming Port Forwarding Settings Dashboard Settings Port Forward QoS Firmware Status Misc Service Port Range Protocol IP Address WelHknown ports PEPWAVE Broadband Possibilities Service Port Range Protocol IP Address Del commaniy used ports 0 E Tep E uor 7 Echo 21 FTP O E Tep E vor 23 TELNET 25 SMTP Ja E Tep E vop mi 10 E Tep E upp it ac 80 HTTP Ja El tcp E upp Del 110 POP3 119 NNTP 0 El Tep El upp 161 SNMP 162 SNMP Trap o E tee E upp Ja E tcp E unp Del 0 E Tep E vop Ja E Tep E vop DMZ Host IP Address Enable Disable 0 0 0 0 Save Enter a port or range of ports to forward Choose TCP or UDP to forward the selected port or port range using the specified protocol Enter an IP address to which you would like to forward the specified
17. o display when broadcasting its SSID Configure Manually AP SSID PEPWAVE_1F05 PEPWAVE_1F05 Authentication pen Open Encryption Key None i Configure Automatically Repeater AF SSID PLH Marketing Disable le im Keep AP Enable Disable AP Transmit Power Adjustment Max el Max Broadcast SSID Enable Disable Client Isolation Enable Disable Multicast Enhancement Enable Disable Multicast Rate MCSO l 8 Select WPA WPA2 Personal from the Authentication dropdown menu 9 In the Encryption Key field enter a password of at least eight characters This is the password that you and other authorized users will use to wirelessly connect to the Surf 10 Click the Save button to store your changes 11 Your computer or other wireless device will disconnect from the Surf Choose the Surf s SSID and enter your authentication password to reconnect 12 If you ve successfully connected to the Surf the Surf s LEDs will be lit as follows PWR Solid green RDY Amber ENET Solid green Wi Fi The four signal bars will light sequentially PEPWAVE Broadband Possibilities ADVANCED SETTINGS Fail Over Settings Backup Link Cellular Fail Over _ Enable Disable Timeout l second s Fail Over Settings Health Check Interval 5 second s Health Check Retries 5 Recovery Retries l Fail Over Timeout Health Check Interval Health Check Retries Recovery
18. t Del Source gt 0 0 TCP UDP 0 0 0 0 Default Del Source 0 0 TCP UDP 0 0 0 0 Default Del Source 0 0 TCP UDP 0 0 0 0 Default gt Del Source gt 0 10 TCP C UDP 0 0 0 0 Default gt Del Save Target Choose from Source incoming or Destination outgoing traffic to be controlled by the service Service Port Enter a port or range of ports to be controlled by the Range service Protocol Choose TCP or UDP as a protocol for the service IP Address Enter an IP address to be controlled by the service Priority Choose Background Video or Voice priorities or choose Default to allow the Surf to adjust priorities automatically Del Click Del to delete the corresponding row of QoS rules Checking Your Surf s Status Dashboard Settings Port Forward QoS Firmware Status Misc Firmware Version PEPWAVE iimw Broadband Possibilities Serial Number LAN MAC Address WAN Connection Wi Fi MAC Address Ethernet Supported Modes Connection Uptime System Time WAN Connection Info IP Address Subnet Mask Gateway DNS Servers DHCP Server IP Addr DHCP Server HW Addr DHCP Lease Time DHCP Renewal Time Rx Packets Tx Packets 1 0 14 2 0 Surf Router Modem Package Version 1002 802 1 1a b g n 2 days 8 hours 16 mins 53 secs Wed 14 Dec 2011 21 53 49 GMT 40153 20076 3298756 337878 To see a range of information about your Surf and its operation click the
19. uarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment IMPORTANT NOTE FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator amp your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter PEPWAVE Broadband Possibilities Taiwan
20. uter s Ethernet port When using Wired Mode connect one end of an Ethernet cable to this port and then connect the other end of the cable to your cable DSL modem or other Internet source Antenna Attach the included antenna to the gold screw connector on the back of your Surf by turning the antenna s connector in a clockwise direction PEPWAVE Broadband Possibilities vii ARAK PWR RDY ENET Yul LED olor Status Description PWR Green On Surf is powered on Off Surf is powered off RDY Amber On Surf is ready to operate Red On Surf has not yet booted Off Surf is powered off ENET Green On Ethernet is connected Off Ethernet is not connected Yati Green On In Cellular and Wi Fi Mode signal reception strength is indicated by the number of lit LEDs Green Sequential Surf is in Wired Mode Choose Your Connection Mode Your Surf On The Go supports three connection modes to give you maximum connectivity on the road at the office or at home P E PWAV F Currently connected to gt Profile 01 Broadband Possibilities Wi Fi Hotspot jo Surf On The Go Wi Fi 192 168 500 20 52 dBm Switch WAN Mode ei ec Settings Wi Fi Cellular Wired Cellular Mode This mode allows you to connect your Surf to a 3G or 4G WiMAX LTE USB modem and share the connection with all your devices wirelessly and or using the Surf s Ethernet port Cellular Mode is an ideal choice for travellers or those living working in remote are
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