User Guide - Signal Boosters
Contents
1. Inside Antenna SC 110W 1 1 dBi 3 dBi Inside Cable RG 174 4 3dB 8 8dB All equivalent antennas and cables are suitable for use with the Flex2Go booster Component Note Due to the recent change of our company name from Cellphone Mate CM to SureCall SC we have changed the prefix on all of our antennas cables and accessories from CM to SC SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Warranty Three Year Product Warranty SureCall warrants its products for three years from the date of purchase against defects in workmanship and or materials Specifications are subject to change The three year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2 20 2013 and going into effect April 30 2014 A two year warranty applies to any products manufactured before May 1 2014 Products returned by customers must be in their original un modified condition shipped in the original or protective packaging with proof of purchase documentation enclosed and a Return Merchandise Authorization RMA number printed clearly on the outside of the shipping container Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll free at 1 888 365 6288 Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender In order to receive full c2. 1 888 365 6283 sales surecall com Configure Gain Setting Alert LED Alert LED PCS 1900 Dial aSuretat Ir Cellular 800 Dial Programmer Power Switch je Step 4 Configure Gain Settings FME connector to inside antenna If the red LED goes ON it is the result of one of two factors 1 More antenna separation is needed Most likely the easiest way to achieve this is to move the magnetic mount antenna farther to the back of vehicle away from the inside patch antenna 2 Your vehicle is too close to a cell tower If unable to provide more antenna separation and the Alert LEDs flash after the initial activation period lower the dial above the blinking LED by 5dB for example from 50 to 40 and monitor the bars on your cell phone to see whether reception has improved The booster case may become warm during operation This is normal Press any key on your cell phone to refresh communication with the base station WARNING The booster is rated for 5 15V input voltage DO NOT use the booster with a higher voltage power supply This can damage the booster and or cause personal injury LEDs An Alert Light Emitting Diode LED appears above the Cellular and PCS dials O Alert Cellular 800 uplink LED off normal operation LED blinking yellow Automatic Gain Control is adjusting PCS 1900 LED solid yellow Booster is in sleep mode due to no activity LED blinking red Booster will
3. 1 888 CALL FCC Changes or modifications not expressly approved by SureCall could void the user s authority to operate the equipment SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installation Installation Steps Step 1 Installing your Hardware Connect the Outside Antenna 1 Connect the magnetic outside antenna to the roof of the car in a location that e s on top of the vehicle e Has at least a 12 inch radius clear of obstructions and other radiating elements such as a radio antenna e s at least 4 6 feet from the inside antenna 2 Using the supplied cable connect the outside antenna to the booster connector marked OUTSIDE 3 Run the outside antenna cord across the car s roof and under the front door insulation lining to hide and protect the antenna cable Wrap up any loose cable 4 Hand tighten the connection Note The outside antenna must not be collocated or operating with any other antenna or booster Magnetic Antenna Inside Patch Antenna Flex2Go SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Installation Step 2 Connect the Inside Antenna 1 Mount the inside antenna so it is e Within 2 3 feet of the cell phone or directly to the back of the cell phone e Mounted on a surface that is at least 4 10cm away from metal 2 Using the supplied cable connect the antenna to the booster connector mar
4. SureCall RAISE YOUR BARS Flex2G0O Adjustable 2G 3G Vehicle Signal Booster Kit Table of Contents Thank you for purchasing SureCall s Flex2Go cell phone signal booster kit Flex2Go provides enhanced 2G and 3G voice and data reception and is configurable for any size vehicle If you need any assistance during product installation please contact tech support at 1 888 365 6283 or email us at Support surecall com How It Works Package Contents Installation Step1 Connect outside antenna tA Step 2 Connect inside antenna Step 3 Install the signal booster Step 4 Configure Gain Setting Troubleshooting Specification Kitting Information Warranty Safety Information Pg 3 Pg 4 Pg 5 Pg 6 ___________ pg g Po 7 Pg 8 Pg 9 Pg 9 Pg 10 11 Pg 11 SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com How it works The SureCall Flex2Go is a high quality bidirectional booster that enhances cellular signals for cars motor homes and other vehicles The Flex2Go works with two antennas e An inside antenna that communicates with your cell phone e An outside antenna that communicates with the cell tower Signals sent from a cell tower are received by the outside antenna amplified by the booster and then sent to your cell phone via the inside antenna When your phone transmits the signal is sent to the inside antenna and then sen
5. THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED AS THE CASE MAY BE WHICH IS THE SUBJECT OF CLAIM OR DISPUTE IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES HOWSOEVER CAUSED All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Associa tion and judgment upon the award rendered may be entered in any court having jurisdiction thereof If one or more provisions provided herein are held to be invalid or unenforceable under applicable law then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof SAFETY INFORMATION This is a CONSUMER device BEFORE USE you MUST REGISTER THIS DEVICE with your wireless provider and have your provider s consent Most wireless providers consent to the use of signal boosters Some providers may not consent to the use of this device on their network If you are unsure contact your provider You MUST operate this device with approved antennas and cables as specified by the manufacturer Antennas MUST be installed at least 20 cm 8 inches from any person You MUST cease operating this device immediately if requested by the FCC or a
6. ST cease operating this device immediately if requested by the FCC or a licensed wireless service provider WARNING E911 location information may not be provided or may be inaccurate for calls served by using this device Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help
7. automatically shut down 40 due to close proximity to cell tower to avoid interference 50 44 33 47 PCS 1900 uplink LED off normal operation OFF 50 OF 50 LED blinking yellow Automatic Gain Control is adjusting dB Gain dB Gain LED solid yellow Booster is in sleep mode due to no activity LED blinking red Booster will automatically shut down due to close proximity to cell tower to avoid interference SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Troubleshootino In the event you encounter a problem follow the suggestions below to resolve the issue Signal booster has no power After installing your signal booster system you have no signal or reception One of the red LEDs next to the dials on your signal booster is flashing red Your signal booster restarted and shut down for 15 minutes and is now shut down permanently The Alert LEDs Continue to flash Verify that the booster switch is turned on Make sure the DC power outlet is plugged into the cigarette lighter adapter If the green POWER LED on the signal booster is OFF return the power supply to SureCall Contact tech support at 1 888 365 6283 or support surecall com or go to www surecall com and log on to online support to receive a Return Merchandise Authorization RMA Double check all signal booster and antenna cable connections Be sure your signal booster s dB gain is turned up to at least 40
8. dB 45 dB on each dial Lower the dial above the blinking LED by 5dB for example from 50 to 45 and monitor the bars on your cell phone to see whether reception has improved Be sure the inside panel antenna is facing away from the outside antenna Use the recommended 4 6 feet of antenna separation Each SureCall signal booster is equipped with Auto Shutdown to prevent cell tower interference The location where your car is parked may be too close to a cell tower Once away from the original location use the power supply switch to restart the booster manually Each SureCall booster is equipped with Auto Shutdown if there s danger of cell tower interference The location where your Car is parked may be too close to a cell tower Drive to a location that provides sufficient distance from the cell tower to prevent the booster from automatically shutting down Once away from the original location use the power supply switch to restart the booster manually SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Specification Input Output Impedance Maximum Gain Noise Figure VSWR DC Car Charger Maximum Output Power 1W EIRP Cable RG174 RF Connectors FME Male both ends Dimensions Sls XD Weight 1 lbs 8 oz FCC USA RSNFLEX2GO Kitting Information Product Number 800 MHz 1900 MHz Outside Antennas SC 200W 3 dBi 5 dBi Outside Cable RG 174 4 3 dB 8 8 dB
9. ked INSIDE 3 Hand tighten the connection Step 3 Install the Signal Booster 1 Mount the booster under the seat of the vehicle or on the front or middle console of the vehicle The location you select should e Be away from excessive heat direct sunlight or moisture e Provide proper ventilation Refer to the illustration on page 7 for the following steps 2 Connect the outside antenna cable to the signal booster connector marked OUTSIDE Hand tighten the connection 3 Connect the inside antenna cable to the signal booster connector marked INSIDE Hand tighten the connection 4 Connect the DC power cord to the signal booster Once you ve connected the DC power cord to the signal booster connect the plug on the other end of the DC power outlet to the cigarette lighter adapter Turn the power switch on e The signal booster turns on automatically e The Power LED lights up to show that the signal booster is ready for use e The Alert LEDs flash up to 15 seconds on each band to show the band is activated If the Power LED does not turn ON be sure the DC outlet and adapter are working and the power switch Is on Note Laboratory tests show that patch antennas can work from as close as 2 ft from the outside antenna if the patch antenna is facing away from the outside antenna If the alert lights blink red showing oscillation turn the dial of the oscillating band down 3 dBs SureCall 48346 Milmont Drive Fremont CA 94538
10. licensed wireless service provider WARNING E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE 48346 Milmont Drive Fremont Califomia 94538 USA 888 365 6283 Fax 510 996 7250 www surecall com SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties except as may be stated in its written agreement with and for its customers SureCall shall not be held liable to anyone for any indirect special or consequential damages due to omissions or errors The information and specifications in this document are subject to change without notice 2014 All Rights Reserved All trademarks and registered trademarks are the property of their respective owners SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com This is a CONSUMER device BEFORE USE you MUST REGISTER THIS DEVICE with your wireless provider and have your provider s consent Most wireless providers consent to the use of signal boosters Some providers may not consent to the use of this device on their network If you are unsure contact your provider You MUST operate this device with approved antennas and cables as specified by the manufacturer Antennas MUST be installed at least 20 cm 8 inches from any person You MU
11. nd SureCall will pay the return shipping with the exception of products returned from outside the United States in which case the Buyer will pay the shipping charges The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise which are found to meet the applicable specifications or which are not defective or not covered by this warranty Products sold by SureCall shall not be considered defective or non conforming to the Buyer s order if they satisfactorily fulfill the performance requirements that were published in the product specification literature or in accordance with samples provided by SureCall This warranty shall not apply to any products or parts thereof which have been subject to accident negligence alteration abuse or misuse SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Warranty Limitations of Warranty Damages and Liability EXCEPT AS EXPRESSLY SET FORTH HEREIN THERE ARE NO WARRANTIES CONDITIONS GUARANTEES OR REPRE SENTATIONS AS TO MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR OTHER WARRANTIES CONDITIONS GUARANTEES OR REPRESENTATIONS WHETHER EXPRESSED OR IMPLIED IN LAW OR IN FACT ORAL OR IN WRITING SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT IF ANY RECEIVED BY CELLPHONE MATE INC FOR
12. redit for signal boosters all accessories originally included in the signal booster box must be returned with the signal booster The Buyer does not need to include accessories sold in addition to the signal booster such as antennas or cables This warranty does not apply to any product determined by SureCall to have been subjected to misuse abuse neglect or mishandling that alters or damages the product s physical or electronic properties SureCall warrants to the Buyer that each of its products when shipped will be free from defects in material and workman ship and will perform in full accordance with applicable specifications The limit of liability under this warranty is at SureCall s option to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1 2014 or TWO YEARS for products purchased before May 1 2014 as determined by examination by SureCall prove defective in material and or workmanship Warranty returns must first be authorized in writing by SureCall Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products As a condition to the warranties provided for herein the Buyer will prepay the shipping charges for all products returned to SureCall for repair a
13. t to the cell tower via the outside antenna A minimum amount of cellular reception is required for the Flex2Go to work properly Cellular signal strength is measured in dBm an abbreviation of the radio power per milliwatt A minimum of 100 dBm is required Signal readings usually appear as a negative number for example 85 The stronger the signal the closer it gets to zero See graph below Signal Strength m Oo m m m m m O O go go go o O O O O OO ae O N ow l Poor Good Excellent VUE EET MIN yyy U SSSR Sl VA Outside Antenna IS SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 sales surecall com Package Contents 1 Unpack all package contents For missing or damaged items contact your reseller 2 Turn over the signal booster and record the model and serial number for reference Serial Purchase Date 3 Keep the carton and packing material to store the product in case you need to return it Your Flex2Go signal booster package includes the following items e One SureCall Flex2Go signal booster e One outside antenna with attached cable e One inside antenna with attached cable e One DC car charger for vehicle e Velcro and screw mounting kit Flex2Go Outside Magnetic Mount Antenna Inside Patch Antenna Power Adapter Warning Unauthorized antennas cables and or coupling devices are prohibited by FCC new rules Please contact FCC for details
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