Intel classmate PC – Convertible Technical FAQ V2
Contents
1. Your device is ready touse gt Help Online Help i Device driver software installed successfully 5 Stop then start the IIS again Anti O a Access Quick Education WebCam S Virus 3 Screen Management Launcher Desktop Companion own issue Display Norton NAV Microsoft Security Essentials Defect occur 43 HDD System Recovery Classroom Protection Management Platform Abstraction Package Kaspersky Norton NAV 2011 Microsoft Security Essentials AVG ESET NOD32 7 Avast Trend F secure 360 anti virus Kingsoft Asset Platform in k ll Pen I Tak i Quick Controller Mahazement en Input T Note Taker Kaspersky Norton NAV Microsoft Security Essentials 7 a 45 APPENDIX H 3DMARK BENCHMARK NOTIFICATION As Intel NDA communication for 3DMark Benchmark To ensure hi confidence customer launches and no impact to PV schedule Intel has decided to focus 3D effort only on WHQL and critical must fix Issues Current data does not increase confidence for further improvements on 3dmark06 long run Intel requests customers to waive more stringent 3dmark06 targets to ensure focus on key functional issues for hi confidence launches Intel s S Policy is not to include benchmark k specifi c optimizations not supported rail platform So there will be no impact of this change but by the beked laas da Taho2. Disable display scaling on high DPI settings ivilege Level E Run this program as an administrator L Change settings for all users Cancel l Apply 3 Uncheck the checkbox Run this program in compatibility mode for and Click the button OK 22 r TY USBGenTool Properties lt a Compatibility for all users If you have problems with this program and it worked correctly on an earlier version of Windows select the compatibility mode that matches that earlier version Compatibility mode E Run this program in compatibility mode for Windows XP Service Pack 3 ba Settings F Run in 256 colors E Run in 640 x 480 screen resolution F Disable visual themes E Disable desktop composition Disable display scaling on high DPI settings Privilege Level E Run this program as an administrator OK Cancel Apply h 4 Click the button OK in the Properties interface 1 10 LABCAM Q Why the sub function name under Korean is still English A Native speakers and professional linguists all suggest not making such translation in Korean for better understanding Pi MCAREE Q Why McAfee requests register activate how can do for such situation A For current McAfee version if it is installed thru GUI Wizard when user start using it register activate reminder shall popup and
3. A Users can create guest account on Windows but convertible Intel classmate PC have rich features that guest account cannot support To get better 1 1 elearning experience we recommend users not using the guest account Q Can all convertible Intel classmate PC core applications work on a network with domain A Some applications are designed for a network without domain to make the deployment simple Q How can l enter CTRL ALT DEL on the login display of Windows 7 at tablet mode A Here is the guidance 1 At tablet mode click the button at right bottom side to pop up the menu select Type without keyboard in the picture and click OK 2 Click the button again to pop up the on screen keyboard press Ctrl Alt Del one by one then press Enter 3 Windows 7 will pop up the box and ask you to input password in the box Type then you can enter windows desktop Q Do need to install net framework before installing some applications A Yes It is needed for the following applications HDD Protection System Recovery Tool Asset Management Client Side Q How should prevent the applications being disabled by kids A When a kid receives a NEW convertible Intel classmate PC he she can do everything in the system including disabling or even uninstalling Access Management and other applications because the kid has the Administrator rights in anew convertible Intel classmate PC So we strongly recommend that the
4. Destination Ip Address 225 70 70 70 Speed Limit 428 Kbps st Total Send Packets Payload Packets Total Bandwidth Payload Bandwidth fe Realtime Resilence Multicast Test Receive Total Received Packets Total Lost Packets Payload Bandwidth 0 000 Mbps Pending Groups 0 0 00 30 APPENDIX B BIOS Q Where can get the latest BIOS A You can download the latest BIOS and tools from ODM FTP Q How can upgrade BIOS to the latest version A Please contact ODM sales reprehensive to get help Q How can integrate OEM logo and SLP String into the BIOS A Please contact ODM sales representative OEM should provide enough information to ODM as early as possible 31 APPENDIX C FREQUENTLY USED WEBSITES Intel Business Portal IBP http businessportal intel com FAQ technical user guide SW applications demo scripts Training foils Test reports Marketing information Press amp news usage models sharing experiences World Ahead WA http www intel com Worldahead Marketing information 32 APPENDIX D QUAD AND CDI SUPPORT Q What s the address of QUAD and IBP CDI website A 1 QUAD website for issue tracking https remier intel com premier MyAccounts aspx NDA protection 2 IBP CDI website for information sharing http businessportal intel com NDA protection Core SW installation package SW training foils SW user manual FAQ Note Please contact local represen
5. Outlook or Outlook Express Notepad Q Can create my own dictionary with Note Taker A Yes you can create your personal dictionary with Note Taker by adding specific words and expressions You can even add auto replacements that replace acronyms or abbreviations by real words Q What is Lexicon A A lexicon is a vocabulary list it does contain words typically but it may also contain groups of words such as proper names brand names trademarks and other lexical expressions which may include separators that only make sense when they are kept together Q Can convert the scanned documents to text A MyScript Notes can t be used to open image files such as JPG PDF MyScript Notes is an online handwriting recognition application which can only recognize handwriting captured through digital pen 20 Q Can select several area and content to convert A No The application will not work well if first select area with Add special content area more than once and then select content with Select and convert 1 9 SYSTEM RECOVERY TOOL Q Can use the touchscreen during the image storage process and image recovery process A No It is strongly recommended to use the keyboard and touchpad instead of touchscreen in Pre OS environment Q Can the tool format USB removable HDD A Yes Both USB flash disk and USB removable HDD can be formatted by System Recovery Tool Q Can System Recovery Tool generate recovery
6. USB under limit user account A No System Recovery Tool cannot generate recovery USB disk under limit user account This function is not supported by limit user account Q Why there is an error message saying the destination drive size is too small when backing up image A You can select compressed during image backup If the message still pops up please use a large USB flash drive to backup your image Q Why can t run Ghost in the USB recovery key driver A The USB driver is generated by System Recovery Tool and formatted particularly for backup restore usage This USB recovery key can be used as a boot device only for System Recovery Tool backup and restore Q Why does the UI of System Recovery Tool disorder on high resolution EC10IS2 A It only happens on the high resolution samples when the default size of text and other items is set to Medium 125 So it is recommended to set the dpi to 100 It will be solved in the future version Q What are the best known methods for SRT A There are several best known methods for SRT 1 Please do NOT interrupt the backup recovery process 2 Remember that the original disk size the image you backup from should be NO larger than the destination disk size the disk you want to recover 3 Please do NOT generate recovery USB disk under limit user account 21 4 Plug in NO more than 2 USB disk USB HDD keys 5 Please do NOT use local characters in your US
7. and get the maximum MTS value without data loss User can refer to the following steps to know how to get the MTS 1 Connect teacher PC and all classmate R Run RTRMTest exe on PCs with wireless router and power teacher PC and CMPCs on all PCs and the router 2 Copy the utility of RTRMTest exe to Set the Speed Limit as teacher PC and classmate PCs Run 400Kbps first the utility on teacher PC and classmate PCs Click Receive on all 3 Set the Speed Limit to 400Kbps on GMPCS and inen Chas Increase the Send on teacher PC Speed Limit teacher PC and click Receive on all classmate PCs 4 Click Send on teacher PC and then follow the flow chart to increase the Speed Limit until you get the appropriate MTS for Classroom Management teacher program s the difference between Total Bandwidth and Speed Limit less than 1Mbps 5 On teacher PC click Option gt Network of Classroom Management and set Max Transmission Speed to the MTS you got right now g Pending Group lt 100 se this Speed Limit as Maximum Transmission Speed MTS Or user can set the high value of Speed Limit first and decrease the value accordingly If the MTS is x Mbps the data rate of the video should be less than x 2 Mbps For example when the MTS you get Ip Address is 6 Mbps the data rate of the video you try to pay Local Ip Address 192 168 13 255 S should be less than 3Mbps
8. dual VGA cards and can be solved by disabling one VGA card Here are the steps for disabling the VGA card taking T410 for example 1 Power on the teacher PC and boot to BIOS setup page 2 Select Config HDD diagnostic program BIOS Version 1 41 6UETGIUU BIOS Date Year Month Da p 2819 19 27 Embedded Controller Version 1 12 Machine Type fe System unit 25 3 Select Display Penor Serial ATA EYE S gt CPU gt Intel ANT 4 Do the follow setting Graphics Device Discrete Graphics OS Detection for NVIDIA Optimus Disabled Discrete NUIDIA Opt imus Disabledi 5 Save and exit Q Continuously Rapidly switch 2 modes sharing and control student desktop shall leads failure how to deal with the failure A It is application handling error e Short term repeat your operation and it shall go back to normal e Long term Q2 release end of Q2 2 3 ASSET MANAGEMENT Q What is the format of the unlock code A It should be in decimal and the server will prompt you to input the code when necessary School IT may need to convert it from Hex to decimal Q How can know whether my unit can use the application A Asset Management application should be installed on unit with Trusted Platform Module TPM You can get the information from Quanta or follow the following steps to check a Right click My computer and select Manage 26 b Go to Device Manager
9. Assistant Don t show this message again This program has known compatibility issues Check online to see if solutions are available from the Microsoft website If solutions are found Windows will automatically display a website that lists steps you can take Program Microsoft SQL Server 2005 Location c 16258a6a553468bal1021056c11fba5 setup exe After SQL Server Setup completes you must apply SQL Server 2005 Service Pack 3 SP3 or a later service pack before you run SQL Server 2005 on this version of Windows Check for solutions online Cancel 2 3 If the shortcut cannot be created in desktop after installed please install the application again 3 Change the IIS setting and add the OS user password 3 1 Click Start button and right click Computer gt Manage gt Services and Applications gt Internet Information Services IIS Manager File Action View Help ZE amp Computer Management Local QQ E gt BIA PC K 4 ft System Tools Task Scheduler Event Viewer E Shared Folders Local Users and Groups X Performance g Device Manager a amp 3 Storage f Disk Management Connections S Sites 4 Ey Services and Applications j Internet Information Se T Services Z WMI Control a 84 B1A PC bla PC b1a Application Pools eJ B1A PC Home Filter RA Go Show All Group by ASP NET NET NET NET Erro
10. B disk name 6 Input English characters instead of local characters in the text box of backup file name Pre OS Q Can SRT work at the compatibility mode A The HDD external gt 40GB should be formatted in the compatibility mode Select the compatibility mode For the USB key the format process may be very slow in the compatibility mode If it took more than 2 minutes you may try to change it to Win7 mode Do not select the compatibility mode Q How to use USB Stick lt 32GB to generate USB recovery key A In default setting of image build it is customized to support large scale removal HDD below steps shall tell you how to make some setting change to work with USB Stick lt 32GB Right click the shortcut of System Recovery Tool in the desktop 1 Choose the Properties and click the tab Compatibility 2 Click the button Change settings for all users Z a General Shortcut Compatibility Security Details Previous Versions If you have problems with this program and it worked correctly on an earlier version of Windows select the compatibility mode that matches that earlier version Help me choose the settings Compatibility mode E Run this program in compatibility mode for Windows XP Service Pack 3 Settings E Run in 256 colors E Run in 640 x 480 screen resolution __ Disable visual themes E Disable desktop composition F
11. Intel classmate PC Convertible Technical Frequently Asked Questions FAQ For Software Applications Q1 2012 CEC10IS2 REVISION 2 1 APR 2012 Disclaimers INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS NO LICENSE EXPRESS OR IMPLIED BY ESTOPPEL OR OTHERWISE TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT EXCEPT AS PROVIDED IN INTEL S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS INTEL ASSUMES NO LIABILITY WHATSOEVER AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY RELATING TO SALE AND OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE MERCHANTABILITY OR INFRINGEMENT OF ANY PATENT COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT Intel products are not intended for use in medical life saving life sustaining critical control or safety systems or in nuclear facility applications Intel may make changes to specifications and product descriptions at any time without notice Designers must not rely on the absence or characteristics of any features or instructions marked reserved or undefined Intel reserves these for future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them The information here is subject to change without notice Do not finalize a design with this information The products described in this document may contain design defects or err
12. S can the convertible classmate PC support A The convertible classmate PC can support Window 7 Home Basic Starter Pro Please contact Quanta to get the latest information Q How can find right click menu at tablet mode A Please put the pen onto the screen for 3 seconds and then the right click menu will pop up Q Can convertible classmate PC support Switch user A No The Intel Learning Series is a complete education solution which needs to work on single active user So we strongly recommend end users not using Fast User Switching feature on convertible Intel classmate PC Q Why some applications cannot be decompressed after download them from IBP A If the size of an application installer is over 100MB it will be split into 2 or more parts They can t be decompressed directly Here is an example Firstly users can download three packages of ILS package from Intel Business Portal and save them into one folder 434567_ILS_ Package zip 434568 ILS Package z01 zip 434569 ILS Package z02 Secondly users should rename the three packages Here is the way remove numbers and dash before file name The right file names are as following ILS_Package zip ILS_Package z01 ILS_Package z02 Finally users only need to unzip ILS_Package zip and the whole ILS Package will be unzipped successfully By the way please use WinZip 12 0 or newer version Q Can use guest account for convertible Intel classmate PC
13. SQL Server Configuratic Switch to Content View on Connection Machine Key s Strings S E L Pages and Providers Session State SMTP E mail Controls FTP a Gai Features View 1 59 PM 8 2010 3 5 Select Local Users and Groups gt Users and right click the login user to select Set Password Add the new password 40 File Action l R lt H g Computer Management Local Name Full Name Description 4 System Tools ZC Administrator Built in account for administering Users Task Scheduler More Actions Guest Event Viewer X x amp a Shared Folders Set Password for bla bla 4 Local Users and Groups manan F Users Harpan pe More Actions Groups Performance Confirm password es 2 Device Manager a amp 3 Storage fe Disk Management 7 Services and Applications W Internet Information Sel re Eee in nee Sh Services occur 9 WMI Control amp SQL Server Configuratic A if you click OK the following will occur Your local user account will immediately lose access to all of its encrypted files stored passwords and personal security certificates 4 3 6 Double click the CM server shortcut in the desktop And then input the user name and password The server will be launched normally x E F z e http localhost IEA CAE hoaria lt 4 a x P Bing RF W Favorit
14. age build it is customized to support large scale removal HDD below steps shall tell you how to make some setting change to work with USB Stick lt 32GB Right click the shortcut of System Recovery Tool in the desktop 1 Choose the Properties and click the tab Compatibility 2 Click the button Change settings for all users General Shortcut Compatibility Security Details Previous Versions Ifyou have problems with this program and it worked correctly on an earlier version of Windows select the compatibility mode that matches that earlier version Help me choose the settings Compatibility mode Run this program in compatibility mode for Windows XP Service Pack 3 Settings _ Run in 256 colors Run in 640 x 480 screen resolution _ Disable visual themes Disable desktop composition __ Disable display scaling on high DPI settings ivilege Level __ Run this program as an administrator a Change settings for all users OK Cancel f Apply 3 Uncheck the checkbox Run this program in compatibility mode for and Click the button OK USBGenTool Properties amp ss a a Compatibility for all users If you have problems with this program and it worked correctly on an earlier version of Windows select the compatibility mode that matches
15. aun i 40 items 3 4 Right click XXX PC IIS server to restart it File Action View Help e9 4 Computer Management Local gO GJ gt BIA PC gt System Tools O Task Scheduler Event Viewer Gy B1A PC Home E Shared Folders es Local Users and Groups L Refresh 1 Show All Group by 5 Restart Application Po Performance iil g Device Manager 4 Sites Add Web Site Stop 4 Default We E aspnet Start IEA j View Sites Globalization Help View Application Pools E53 Storage fey Disk Management Z Services and Applications C Internet Information Se g Add FTP Site cennet fe w Online Help a WMI Control Rename ab 19 SQL Server Configuratic L Switch to Content View prezee Macine key C3 Pages and Providers Session State SMTP E mail Controls FTP a Gi ht Features View Content View dap PM 6 23 2010 Computer Management Local th System Tools Task Scheduler Event Viewer B1A PC Home Z Shared Folders amp Local Users and Groups aaa Go GyShow All Grou 4 Performance E Applicat E 4 se BD gt stor g Device Manager Sites eee a ZS Storage 4 defo D Start w 2 View ACTE S amp as fey Disk Management E Stop ie Z Services and Applications Or NET Error NET Wy Internet Information Sel Add FTP Site oa Help Gh Services Beaman fe w Online Help a WMI Control d 9
16. carrying the latform performance levels are optimized for such usages Popular DirectX games have high end system configuration requirements for proper playability which is supported by expensive discrete cards and mainstream performance level CPUs We believe that users of Netbooks focus on its key usage models as mentioned above and running popular DirectX games is not a key requirement Hence Intel does not include mainstream games in Netbook validation coverage Q3 Will Intel include some of the popular games in its testing coverage A3 We are continuously improving and enhancing our test suites as we come across popular casual games new Netbook usages and other inputs Currently we believe our test suite is up to date But we can also accommodate additional games based on specific customer requests Any driver code changes to pass these games will need to be considered post launch and balanced with other priorities for 2012 Clover Trail Win8 Cedar Trail Win8 1 2 IMAGE AND OS 16 Q Why can I not activate Windows 7 via Internet after reinstall it A The retail version Windows 7 required activation via Internet or phone Generally the permitted times of Internet activation is once If Internet activation fails please follow the instructions on activation page and contact Microsoft service center to get activation code Q Can use Windows restore function to back up data in classmate PC A We do not recommend you to do
17. convertible Intel classmate PC should be configured including setting Access Management and Classroom Management password before delivering to kids in school There are two recommendations for mass deployment e LOEM should collet the school definition before building image and make the password settings during LOEM ODM image build e School IT should make the password setting firstly before delivering to students 10 Q Why there is few seconds black screen during rotating the screen A Such black screen is expected behavior under Windows usage for screen rotation Q How is the gaming performance on convertible Intel classmate PC A Firstly convertible Intel classmate PC is not designed to play high performance game Then Intel has dedicated NDA letter for this topic Cedar Trail Windows Graphics Game Status WW52 2011 11 Cedar Trail Windows Game Update s Intel aims to provide the best possible gaming experience in accordance with the Cedar Trail platform definition e Intel has tested a selected list of games as part of Cedar Trail validation All the games were tested at default settings on Cedar Trail N2600 with 2GB memory unless otherwise noted e This list is being published to inform about the capabilities of Cedar Trail and its limits as a gaming platform x The games are categorized as playable slow corrupted and unplayable based on test results and measured frames per second e This li
18. de A In the tablet and portrait mode the captured image show normally but in the tablet mode to make the design simple the record video show opposite as the physical state So we suggest customers not to record video in the tablet mode TZ 1 4 E READER Q Can edit a PDF file in E Reader A No you cannot E Reader is an E book reader only and it does not have features for editing a PDF file But you can add notes in a PDF file through the Annotation tool in E Reader Q Why it is slow when import a book into the bookshelf A It may be slow if you import a book more than 15M size Q Why my E Reader installation GUI is still in English even select the installation language to none English A It s by design When you select the language from the installation GUI the installation GUI will still keep displaying the system language but the language of the application will be the one you select 1 5 QUICK CONTROLLER Q Why can t find the cursor in tablet mode A The cursor is hidden in tablet mode because users can use the touch screen to operate the unit normally If you wish to see the cursor you can launch Quick Controller by double clicking the blue home button or by launching the application from Start menu gt All Programs Click the Show Cursor button and the cursor will appear Q How to upgrade this software A This software must be uninstalled first before you upgrade it Please follow the u
19. ded to set the dpi to 100 2 2 CLASSROOM MANAGEMENT Q How can we configure it to get better network performance A Firstly users should select good performance AP or wireless router Secondly refer to appendix A to get an appropriate MTS for the specific classroom and change Max Transition Rate MTS in Network of option menu to the number you tested Please contact local Intel technical representative for more information Q How many students should be on a wireless network A It depends on AP or AP router s performance In wireless environment the maximum number of students on one AP or AP router should NOT be more than 60 Less is better Q Can teacher and students use different versions of Classroom Management A Classroom Management has two programs one is teacher program and the other is student program Due to feature enhancement we strongly recommend that the same versions of teacher program and student program are used in one classroom And we suggest using the latest version Please contact local Intel technical representative for more information Q Why student cannot find the teacher in the teacher list when student s machine with both wire and wireless network connected 24 A When both wire and wireless network are connected there will be two MAC addresses Due to design limitation only one existing MAC address can lead to successful network communication Q Why Classroom Management cannot work normal
20. drive size is too small when backing up Image aaiterc theta eee i leak at eee a ea ah cas 21 Q Why can t I run Ghost in the USB recovery key drVer7 sese eee 21 Q Why does the UI of System Recovery Tool disorder on high resolution EC101S2 21 Q What are the best known Methods fOr GR uu ccccccccssscccssecessseecsseecessecesseeecsseecesseeeseeeeseeeenaes 21 Q Can SRT work at the compatibility mode sese ee eee 22 Q How to use USB Stick lt 32GB to generate USB recovery Kev 22 AAO ea Gain s Sovedicct aca ces case leases a sits etrsbeesvee nash cctae lis ouesont feagndaw asa cedet ovate can cavshacdlvaandaeyichstaceasvetecyenet sbbeamandes 23 Q Why the sub function name under Korean is Still Engiish7 sese 23 111 Te TTT 23 Q Why McAfee requests register activate how I can do for such situation eee eee 23 Software for Windows Education Stack eee eee 24 2 1 ACCESS MAM Ts lua e 24 Q What can I do when Server crashes eee 24 Q I have created a new policy at server side How can I update it at client side 24 Q Why does the UI of Access Management disorder on high resolution EC101S2 24 2 2 ClASSFOOMT Gels Lel aT 24 Q How can we configure it to get better network performance eee ee eee ee ee eee ee ee 24 Q How many students should be on a wireless network sese eee eee 24 Q Can teacher and students use different versions of Classroom Management 0 24 Q W
21. e on convertible Intel classmate pDC7 see eee 11 1 2 Image ANG e 16 Q Why can I not activate Windows 7 via Internet after I reinstall iZ sese 17 Q Can I use Windows restore function to back up data in classmate PDC7 s 17 Q What is the meaning of SideBySide error in event log7 see ee eee 17 1 3 WebCam Companion sievsscccsiicsccctersed eluded obidenss chided a a aa a Aaa ea aaea iaa E ARAE AEREE aa Aa 17 Q What is the Annotation function in WebCam CompanionT sees ee ee eee ee ee eee ee ee 17 Q What is the key function of E book module in WebCam Companion sees ee ee eee 17 Q Why does WebCam Companion disconnect sometimes eee ee eee eee ee eee 17 Q Can I open the WebCam in limited user account again when it is opened in administrator USEF ACCOUNL occ ceeeccenececeeeeseceeceneeeceaeeeseneeseaeeeseaeecseaeeseaeeeceaeessneeseaeeessaeesseseessueeessueeesseessnees 17 Q Can I use WebCam in the tablet mode 17 1 4 E ROAG LT a 18 Q Can L edita PDF file in E Reader atasi eyes 18 Q Why it is slow when I import a book into the bookshelrZ sese eee 18 Q Why my E Reader installation GUI is still in English even I select the installation language to none English sese thee 18 1 5 Quick CONTO MET TT 18 Q Why can t I find the cursor in tablet mode sese 18 Q How to upgrade this software scisicscssiesaicnsisistencisndtwsdtaisnatansdcuskenatdneistasishabstdistiaassadisiaksisedlsaskdintes 18 1 0 HDD Protectio iciscs c
22. e rR reha deket It means 3DMark long run multiple cycles continue being executed above 2 hours till overnight is not officially supported One cycle for 3DMark on current convertible Intel classmate PC is about 20 minutes 46
23. eciasssscedgnats ccapwats ceddtensdeva vara AEE EE E EAE E EE NEEE i EEEE R 18 Q How to upgrade this sSortWwWare7 s sese eee 18 1 7 Pen Tae a 18 Q There are many exe files in the installer package Do I need install all language PACKAGES e 18 Q Why does my writing disappear after a few secondS sees 19 Q What iS note amp MOUSE mode sese 19 Q Can I write on taskbar in full screen mode 19 Q Why there are blank keys in soft K yDOArd 0 sese 19 Q why do I see two pen input applications on my convertible Intel classmate PC 19 TS NOte Takei rn ee eee eee ee 20 Q What applications can I export my converted handwritten text LOT sese 20 Q Can I create my own dictionary with Note TakKer2 see eee 20 Q What iS LOXICON cccccccccesscccssececsseecesseecsseeccseecssseecsseecesaeacsseeccsssecesseacesseecsuseccsaseceseeceseeeseeeenses 20 Q Can I convert the scanned documents tO text 0 cccccccsseccssseecseeeesseecsseeccssseceseeeeseeeeseeeesaes 20 Q Can I select several area and content tO convert ee 21 1 9 System Recovery Tog eee 21 Q Can I use the touchscreen during the image storage process and image recovery process 21 Q Can the tool format USB removable HDD c cc cccccccscccsecessseeesseeeessecesseeecsseecesseeesseecseeeenaes 21 Q Can System Recovery Tool generate recovery USB under limit user account 21 Q Why there is an error message saying the destination
24. es Suggested Sites v Web Slice Gallery v Intel Education Administrator Server Ep LAA YL mm v Pagey Safetyy Toolsv e sj Summary Total Client Number Client Management Total Task Number 0 Task Status Server Version 2 0 0 152 Configurati f annan Intel Education Administrator System Manageability Software Solution for 1 1 Education Disk Clone Package Management Pre OS Connection Management oe S amp S WA Done Internet Protected Mode On R10 v 4 Make sure that Anonymous Authentication ASP net Impersonation and Forms Authentication are enabled 41 amp Computer Management Local 4 System Tools b Task Scheduler b Z Local Users and Groups gt Performance Z Device Manager 4 amp Storage Disk Management a Services and Applications Internet Information Sei G Services E WMI Control gt 9 SQL Server Configuratic 1 m J r gt INTEL PC p Sites Default Web Site IEA 84 INTEL PC intel PC intel 2 Application Pools 4 9 Sites 4 Default Web Site b aspnet_client gt IEA Group by No Grouping X Name Response Type Anonymous Authentication ASP NET Impersonation aa poa mens Forms Authentication HTTP 302 Login Redirect Make sure to Enable these services Features View 5 Content View
25. hy student cannot find the teacher in the teacher list when student s machine with both wire and wireless network connected sss eee 24 Q Why Classroom Management cannot work normally after installing Antivirus program 25 Q Why some videos playback is not smoothly which are recorded by Classroom Management feel 25 Q How can a teacher compress video for Net Movie of Classroom Management 25 Q Why the screen broadcast has blank screen issue when the teacher side application working with 64bit OS on dual VGA cards enabled system 25 Q Continuously Rapidly switch 2 modes sharing and control student desktop shall leads failure how to deal with the failure see 26 2 3 Asset Management ssc otite ottiv Gitte neaensetiees ecient oad Rate A Dee 26 Q What is the format of the unlock Code 26 5 Q How can I know whether my unit can use the application ee ee eee ee ee eee 26 Q Why does my convertible Intel classmate PC display reminder Asset Management function is not enabled when it boots UP ccssessecssessssssssecssesseeesssecseessesessecsnesseeeess 27 Q Why does Asset Management client fail to detect Asset Management Server 27 Q Why can t the third party software install on Asset Management Server eee 27 FH AIL T TT 28 Q Who should support hardware related issues sees 28 Q Where can I get the latest drivers sese 28 Q Where can I get the test reports and disassembly guide 28 Q Why d
26. indows versions Here are the steps 1 Click on the Start button 2 Type in services Programs S Services 3 Click the Services link that appears 4 If the User Account Control dialog box appears click Continue User Account Con Cp Windows needs your permission to continue If you started this action continue EL Microsoft Management Console Microsoft Windows beak User Account Control helps stop unauthorized changes to your computer 5 The Services window appears Scroll down to Tablet PC Input Service the whole name may not be visible due to the column width and see if the value underneath the Status column is Started If so double click the item If the 19 service is not started automatically ignore the rest of this tip Se System Event Motiication S Monitors sy Started Tablet Pt Input Samice Enables Tab 25 arte dak Scheduler Enables aus Started SS TCR Net SOS Helper Provides su Started 6 Click on the Startup type pull down and change the value to Disabled Automatic Delayed Start Automatic Manual 7 Click the Stop button to stop the service 8 Click OK on the dialog box and then close the Services window 1 8 NOTE TAKER Q What applications can export my converted handwritten text to A You can export your notes to various applications such as Microsoft Word or a default text processor some e mail applications such as
27. item on left navigation bar c Select System device item and expand all items d Check the items below System device If there is an item called Winbond Trusted Platform Module it means this unit has TPM Q Why does my convertible Intel classmate PC display reminder Asset Management function is not enabled when it boots up A In order to remind users to enable Asset Management application a warning message will pop up There is no impact on the usage of convertible Intel classmate PC if users do not use Asset Management function And OEM customers can contact Quanta to get the BIOS V1 03 or V1 04 that removed the warning message Q Why does Asset Management client fail to detect Asset Management server A If Smart blocks internet TD client will fail to detect TD server Q Why can t the third party software install on Asset Management server A If the name of the folder has localized characters the third party software Java Tomcat PostgreSql will not be able to install on TD server 27 HARDWARE Q Who should support hardware related issues A Please contact ODM sales representatives to get hardware related support such as quality BIOS motherboard and so on We also document some generic questions and answers here for your information Q Where can get the latest drivers A You can download them from ODM FTP Q Where can get the test reports and disassembly guide A Please con
28. ly after installing Antivirus program A Some antivirus applications may block Classroom Management or Asset Management communication port You have to manually open them The ports used are listed in the each software s training foils Q Why some videos playback is not smoothly which are recorded by Classroom Management itself A Classroom Management provides one function to let teacher record his her desktop operation thru video which can save teachers effort to avoid executing the same operations to different classes time by time During the screen record is occurring if the desktop is playing a video above 15fps the recorded video s playback shall be not smoothly It is because the normal setting of screen record is less than 15fps so it cannot catch up the video fps which leads the playback shows the video in the screen not smoothly User can change to the quality in option setting of Screen Recording to High to solve it Q How can a teacher compress video for Net Movie of Classroom Management A Some utilities can compress video to lower resolution teachers can consult school IT to know how to do that Here are two examples 1 WinAVI Video Converter http www winavi com en download download htm 2 Wismencoder 1 99 hittp www wiscn com Q Why the screen broadcast has blank screen issue when the teacher side application working with 64bit OS on dual VGA cards enabled system A This problem is caused by
29. ment Services Checked the all IIS items ul Currently installed updates 0 updates installed File Action View Help e gt 20B amp Computer Management Local CO SSC BIA PC gt a System Tools Task Scheduler Tamarin R Event Viewer eJ B1A PC Home Z Shared Folders s Local Users and Groups Performance Manage Server 4 95 B1A PC bla PC bla Restart Application Pools gt 5 Device Manager R Sites Stop ZS Storage V L View Application Pools f Disk Management View Sites 4 T Services and Applications NET NET NET Error NET m Authorizat Compilation Pages Globalization Hel Wy Internet Information Sei w nep 7 Services y A fe P Online Help Z WMI Control US NET Trust Application Connection Machine Key Levels Settings Strings S ee amp A Pagesand Providers Session State SMTP E mail Controls Filter lt Go N Show All Group by FTP a a e 6 T Features View Content View 2 Install the CM Server Application 2 1 Go to the CM Server installation package to install the server Computer_Management_vX X X XXX Setup Server Setup exe 2 2 f the message for SQL 2005 pops up when installing the server please click the Run program button to continue installing the server Publisher Microsoft A Hide details Program Compatibility
30. ninstall process to remove it and then install the application with higher version 1 6 HDD PROTECTION Q How to upgrade this software A This software must be uninstalled first before you upgrade it Please follow the uninstall process to remove it and then install the application with higher version 1 7 PEN INE UG Q There are many exe files in the installer package Do need install all language packages A No Please install the main installer binary and choose the needed language package to install 18 Q Why does my writing disappear after a few seconds A This occurs when Delay before clearing ink is set as fast Q What is note amp mouse mode A In mouse mode the digital pen can be used as mouse Note mode captures digital pen movement in the notes window Q Can write on taskbar in full screen mode A No Users cannot write on start menu or taskbar Q Why there are blank keys in soft Keyboard A Some languages require additional keys on soft keyboard Those keys are not needed in other languages so that they are blank Q why do see two pen input applications on my convertible Intel classmate PC A If the OS of the convertible Intel classmate PC is Win7 Pro you may disable one of applications Windows 7 Pro comes built in with support for digital ink and pen input To disable this feature you must be logged on as an Administrator This tip works for Windows 7 and may work for other W
31. nstall a program i in Windows features CEE Turn Windows features on or off off To turn a feature on select its check box To turn a feature off clear its check box A filled box means that only part of the feature is turned on Ji Games Ji Indexing Service J Internet Explorer 8 B Internet Information Services F p FTP Server J Web Management Tools EJ World Wide Web Services Internet Information Services Hostable Web Core J Media Features J Microsoft NET Framework 3 5 1 ry Microsoft Message Queue MSMQ Server L Print and Document Services 18 9 amp z L IH Currently installed updates 0 updates installed 1 2 Checked the all IIS items and click OK button to install the IIS 36 Control Panel Home fal Windows Features Uninstall a program Bi Tum Windows features onat Turn Windows features on or off off To turn a feature on select its check box To turn a feature off clear its check box A filled box means that only part of the feature is turned on E F Games Version TE Indexing Service Internet Explorer 8 N Internet Information Services m MJ FTP Server m Id Web Management Tools d MIJE World Wide Web Services _ Internet Information Services Hostable Web Core Media Features m Microsoft NET Framework 3 5 1 PY Microsoft Message Queue MSMQ Server IL Print and Docu
32. oes the screen not rotate when I rotate the pPC7 28 Q What can I do if the touchscreen is not responding Correctiv7 sese ee ee eee ee 28 Q How can OEM customers apply for a WHQL Certificate ce eee eee 28 Q What is the function of the Bezel button and LED indicators sse 29 Q Which direction can I rotate the hinge sse sese 29 Q Why there are lags when using Windows Media Player to playback video content of AVC H264 with al lt T e 29 Q Why there are some issues when using Windows Media Player to playback some licensed DVD 29 Appendix A Maximum Transmission Speed MTS 30 Appendix BIOS emer ee a eee on ett ene re eee ree eee ee ee cee ee ee eee 31 Q Where can I get the latest BIOS 31 Q How can I upgrade BIOS to the latest version eee eee ee 31 Q How can I integrate OEM logo and SLP String into the BIOS uu eee ee eee 31 Appendix C Frequently Used Websites sss 32 Appendix D QUAD and CDI Support sss eee eee 33 Q What s the address of QUAD and IBP CDI website 33 Q How can I access QUAD amp CDU sse eee 33 Appendix E Software Name Change LUISt see 34 Appendix F How to Install the Computer Management Server in WIN7 OS ee ee ee ee ee ee ee ee 36 Appendix G Compatibility verification for 13 Anti Virus SW e e e nnna 43 Appendix H 3DMark Benchmark Notification sees eee e 46 WHAT IS NEW UPDATE Q How to use USB Stick lt 32GB to generate USB recovery key A In default setting of im
33. ors known as errata which may cause the product to deviate from published specifications Current characterized errata are available on request Contact your local Intel Sales Office or your distributor to obtain the latest specifications and before placing your product order Copyright 2012 Intel Corporation All rights reserved Other names and brands may be claimed as the property of others Intel and the Intel logo are trademarks of Intel Corporation in the U S and or other countries REVISION TABLE G femme O Add how to enter CTRL ALT DEL on login display of Win 7 in NL2 tablet mode Add whether need to install net framework before installing some application Add why can t browse websites after installing AM on Win XP Add how to activate the battery pack uly 2011 Add how to prevent the applications being disabled by kids Add how to add a pre defined child account in the image Add best known method for SRT Add how to Install the Computer Management Server in Win7 OS Add the compatibility verification results with Anti Virus applications Oct 2011 Add how to disable secondary VGA card for screen broadcast Dec 2011 Update the appendix H How to Install the Computer Management Server in Win7 OS 2 0 Feb 2012 Remove Pine Trail Platform support and relevant application version Add EC10IS release Known Issue APR 2012 Add How to use USB Stick lt 32GB to generate USB recovery key Add Continu
34. ously Rapidly switch 2 modes sharing and control student desktop shall leads failure how to deal with the failure CONTENTS Revision Table 3 What iS New Update sese 7 Q How to use USB Stick lt 32GB to generate USB recovery key e 7 Q Continuously Rapidly switch 2 modes sharing and control student desktop shall leads failure how to deal with the failure see 8 Software for Windows Standard Stack sees eee eee 9 RE GOMER Sl E E E A E N TEE E E E A T E TEET 9 Q What kind of files can I get from the IBP website 9 Q How can I know which the latest application in IBP iS sese ee eee ee 9 Q What OS can the convertible classmate PC support cits lie eee 9 Q How can I find right click menu at tablet mode sss sese eee eee eee 9 Q Can convertible classmate PC Support Switch USer 7 eee eee eee 9 Q Why some applications cannot be decompressed after I download them from IBP 9 Q Can I use guest account for convertible Intel classmate PC7 see 10 Q Can all convertible Intel classmate PC core applications work on a network with domain 10 Q How can I enter CTRL ALT DEL on the login display of Windows 7 at tablet mode 10 Q Do I need to install net framework before installing some applications cee 10 Q How should I prevent the applications being disabled by kidS sse 10 Q Why there is few seconds black screen during rotating the screen see eee ee 11 Q How is the gaming performanc
35. r NET Authorizat Compilation Pages Globalization 2a 8 8 NET Trust Application Connection Machine Key Levels Settings Strings Bas amp Pagesand Providers Session State SMTP E mail Controls FTP a a EA E Features View 2 Content View Manage Server Z Restart B Stop View Application Pools View Sites 9 Help Online Help 3 2 In the Connections dialog select XXX PC gt Sites gt Default Web Site gt IEA Right click IEA to select Manage Application gt Advanced Settings 38 File Action View Help e9 4 F i Computer Management Local E L BIAPC gt Sites p Default WebSite IEA gt a System Tools Task Scheduler Connections Event Viewer f i IEA Home kal lz Actions Ba Explore E Shared Folders PTE Local Users and Groups 12 2 a iter Go lt L Show AR 1G 3 Edit Permissions L S Application Pools k 90 67 Show roup by z Performance Basic Settings __ Denice Menag z View Virtual Directories 4 2 Storage Fal w daala f Disk Management aspnet clier Manage Application Services and Applications r licati kad lt j Pages Globalization Browse Application Wy Internet Information Sei 8 Browse 80 http Gi Services Edit Permissions N Advanced Settings 1 WMI Control 25 Add Application 3 B NET Trust NET U
36. request for action It is because this version mainly for manufacture image build deployment process Silent command install exe oemmode 1 oem oemresf dll terms NJAA5Y is used to install McAfee on target image under OS Audit mode but not GUI Wizard Thru silent command McAfee shall not need the register activate process User just needs to click Activate to confirm the operation even there is no network 23 SOFTWARE FOR WINDOWS EDUCATION STACK 2 1 ACCESS MANAGEMENT Q What can do when server crashes A Reinstall the Access Management server application If you have taken a back up of the policies created earlier it can be restored with the import option in policy configuration The client will automatically find and connect to the server if the client connection setting is Broadcast Connection Mode If the client connection setting is Orientation Connection Mode make sure the network settings domain name amp IP address of the server have been set as before Q have created a new policy at server side How can update it at client side A When the new policy is activated the client will automatically download and update the new policy when connected to the server Q Why does the UI of Access Management disorder on high resolution EC101S2 A It only happens on the high resolution samples when the default size of text and other items is set to Medium 125 So it is recommen
37. rtible Intel classmate PC box Q Which direction can I rotate the hinge A The hinge can be rotated 180 on the vertical axis in both directions For example if you rotate the hinge clockwise then you should turn it back in counterclockwise direction and vice versa Q Why there are lags when using Windows Media Player to playback video content of AVC H264 with 1080p A It is design limitation for CPU N2600 used on current convertible Intel classmate PC to support 1080p and next generation CPU N2800 and D2700 shall support such playback Q Why there are some issues when using Windows Media Player to playback some licensed DVD A If customer use Windows Media Player to playback some licensed DVD below issues are expected If press stop then play again playing abnormal black screen but have sound out subtitle jitter and garbage 2 Display has a lag in external device Convertible Intel classmate PC export extended display on external devices such as LCD Projector etc 3 Press fast forward key while playing LCD display get afterimage on few DVD There is no such issue on other DVD players installed on convertible Intel classmate PC such as PowerDVD 9 etc It is design limitation Windows Media Player doesn t implement fully HW accelerate VC 1 which leads all processing happens on CPU 29 APPENDIX A MAXIMUM TRANSMISSION SPEED MTS The utility of RTRMTest exe can be used to test multicast transmission performance
38. sers FP A SQL Server Configuratic Add Virtual Directory apart Help Online Help Manage Application fs Browse Refresh Advanced Setting Remove Switch to Content View E Features View Content View 1 57 PM a 0 amp 6 23 2010 3 3 In the Advanced Settings dialog change the Physical Path to CM server installation path C Program Files Intel Learning Series lIEAServer 2 0 ServerConsole Click the OK button Organize v Include in library Share with v New folder i 9 N Name S Date modified Type Size BB Desktop Ji App_LocalResources 01 51PM File folder Downloads Ji App_Themes 0101 51PM File folder T Recent Places J bin 01 51PM File folder J Controls 01 51PM File fol 2 Libraries J Scripts 51 pM piet Documents ADBanner aspx 4 29 2010 12 59PM ASPX File 1KB a Music _ AMEditPolicy aspx 4 29 2010 12 59 PM 5 KB E Pictures AMNewPolicy aspx 4 E Videos _ AMServer aspx 4 ASPX File 7KB ClientDashboard aspx 4 ASPX File 14 KB 755 Computer ClientInformation aspx 4 12 KB amp Windows C L ClientManagement aspx 4 24 KB X Install Ubuntu Netbe Configuration aspx 4 20 KB Default aspx 4 2KB SN Network _ ImageCreationWizard aspx 4 19 KB _ ImageDeploymentWizard aspx 4 23 KB _ ImageManagement aspx 4 ASPX F 9 KB L NetworkConnectionApplyWizard aspx 4 ASPX File 16 KB AAEE mana a a3 En Ka Arn itn
39. sponse Game Title Notes ee Dark Messiah of Might amp Magic Sluggish playback audio glitches Dreamfall Sluggish game playback DOTA3 Defense of the Ancients Sluggish playback some flashing Enemy Territory Quake Wars Sluggish playback Napoleon Total War Sluggish playback World of War Craft Sluggish playback some flickering Far Cry 2 Sluggish playback some flickering Netbook and Tablet Group intel INTEL CONFIDENTIAL Game Status Corrupted video or audio corruption Batman Arkham Asylum Corruption Battlefield 2 Sluggish playback flickering Bugbits Flickering Far Cry Corruption Half Life II Flickering and short freezes Kotor 2 Game does not display most textures absence of OGL error message Unreal Tournament 3 Game corruption V Rally 3 Corruption audio glitches World in Conflict Flickering and Corruption QQ Bubble Arena Cannot play after clicking delay is too long Flight Simulator X Flickering Starcraft Display blanks out INTEL CONFIDENTIAL Netbook and Tablet Group intel 14 Game Status Unplayable Blocking failures L Game Title Notes Call of Duty Game does not start Demolition Inc Action Game does not start Devil May Cry 4 Game crashes Grand Theft Auto 4 Game crashes HALO Game hangs at title page F E A R Game does not install Crysis Game hangs GTR2 Game hangs Hoard Flame Broiled Sandwich Action Game crashes at start Homeworld 2 Freezes when entering main menu Kar
40. st will also be published at Intel com showing games that play with no issues as playable and all the others as unplayable on Cedar Trail platform e Intel plans to continuously improve the gaming experience in future driver releases through optimizations and features like the Graphics Capability Switch Netbook and Tablet Group intel 2 INTEL CONFIDENTIAL Game Status Playable normal response without corruption American McGee s Alice Alice Angry Birds Blocks that Matter Cooking Academy 2 Insaniquarium Deluxe Terraria Google Earth Half Life Hector Badge of Courage Age of Empires 3 Colin McRae 2005 Plants vs Zombies 3 INTEL CONFIDENTIAL Netbook and Tablet Group 12 Game Status Playable normal response without corruption 14 Jedi Academy 15 Max and the Magic Marker 16 Medal of Honor Allied Assaults 17 Peggle 18 Puzzle Pirates Free 19 QQ Pool Gold Sweeper Treasure Hunter 20 Quake Live 21 Second Life 22 Sims 2 Minor flickering in the game menu 23 The Clockwork Man The Hidden World Adventure 24 Tribes 2 25 Minecraft Netbook and Tablet Group intel INTEL CONFIDENTIAL Game Status Playable normal response without corruption Warcraft III Grand Theft Auto San Andreas Serious Sam HD The Second Encounter Doom 3 Quake 3 Battle Field 2142 Unreal Tournament 2004 Bejeweled 3 Netbook and Tablet Group intel INTEL CONFIDENTIAL 13 Game Status Slow sluggish re
41. tact ECS sales representative for more information Q Why does the screen not rotate when rotate the PC A There are a few reasons that may cause this phenomenon 1 The PC has not been turned into tablet mode Accelerometer only works in tablet mode 2 Auto Rotation has not been selected in Quick Controller 3 The BIOS version is not correct and needs to be updated 4 An old version of Runtime is used BIOS and Runtime updates are available in ECS FTP Q What can do if the touchscreen is not responding correctly A When a touch leads to a wrong response the calibration process is needed For Resist screen 1 Launch Quick Controller and click Calibrate Screen 2 Use stylus to click the flashing mark until the mark jumps to the next point Finish the 9 points and click the Save button For Capacity screen 1 Launch N trig DuoSense Digitizers Properties 2 Find Touch tuning and click Start 3 Tuning runs automatically please do not touch screen during tuning Q How can OEM customers apply for a WHQL certificate 28 A OEM customers can provide a request to Quanta sales representative who works with product team to re sell WHQL to customers in the Microsoft website thus OEM customers can follow the instructions on Microsoft website to complete their own WHQL Q What is the function of the Bezel button and LED indicators A Please refer to EC10IS2 user manual which is contained in the conve
42. tative for the portal access Q How can I access QuAD amp CDI A 1 OEM should sign NDA with Intel 2 Then provide the below information to Intel Geo TME to gain the access right Full company name legal name Each person you want added to have access to submit issues i Name ii Address including street suite city state province postal code iii Phone iv Email address 3 Training Foils web link QuAD https premier intel com docs IPSCustomer pdf CDI http kauri intel com sites ibl training ibl_overview pdf 4 Work with Intel account team for your company to subscribe convertible Intel classmate PC collaterals to you 33 APPENDIX E SOFTWARE NAME CHANGE LIST Note Please refer to the table below to know what the new names for existing Intel Learning Series applications are me pe e a e p e ee pe e e pee e se e e a oo s R EE eee a e HDD Protection HDD DD Protection HDD Only HDP Only a ca pme oe pae pe e pe pe pee pe 34 Note Taker VO ote Taker NTT 35 APPENDIX F HOW TO INSTALL THE COMPUTER MANAGEMENT SERVER IN WIN7 OS 1 Install the IIS in Win7 OS 1 1 Click the start button and select Control Panel gt Program and Features gt Turn Windows features on or off 7 u x gt 22 Programs Programs and Features Installed Updates x Search Installed Updates 2 Control Panel Home AY Windows Features Uni
43. that earlier version Compatibility mode Run this program in compatibility mode for Windows XP Service Pack 3 bd Settings Run in 256 colors Run in 640 x 480 screen resolution Disable visual themes Disable desktop composition Disable display scaling on high DPI settings Privilege Level _ Run this program as an administrator Apply ox cancel 1 4 Click the button OK in the Properties interface Q Continuously Rapidly switch 2 modes sharing and control student desktop shall leads failure how to deal with the failure A It is application handling error e Short term repeat your operation and it shall go back to normal e Long term Q2 release end of Q2 SOFTWARE FOR WINDOWS STANDARD STACK 1 1 GENERAL Q What kind of files can get from the IBP website A Generally you can get the following files from the IBP website 1 Classmate PC core SW applications 2 Training foils 3 Image creation user guide The portal for the IBP website is http ousinessportal intel com Please contact your local Intel representative to get access to the portal Q How can know which the latest application in IBP is A You can find a file named The Latest Version Information xxx in IBP XXXX represents the platform and release date This file always tells you the latest version Q What O
44. that on flash based convertible Intel classmate PC because the flash space of classmate PC is not as large as that of the regular PC with hard drive Q What is the meaning of SideBySide error in event log A This is a known issue on Microsoft website For more information about error in event log please refer to Appendix F 1 3 WEBCAM COMPANION Q What is the Annotation function in WebCam Companion A The Annotation Module provides functions for you to add annotations to capture files and save the modified files to your local disk It enhances the personality management for your captured files Q What is the key function of E book module in WebCam Companion A The E book creation module provides tools for you to create PDF files from both images captured by the program and other images on your hard drive Q Why does WebCam Companion disconnect sometimes A This is by design to save energy You should reconnect with WebCam Companion under the two conditions 1 After waking up from hibernate or sleep mode 2 After rotating your screen or by CTRL ALT up down left right or by Quick Controller on tablet PC Q Can I open the WebCam in limited user account again when it is opened in administrator user account A No WebCam can t open in limited user when it is opened in administrator user account The usage mode is by design based on the concept of 1 1 eLearning solution Q Can I use WebCam in the tablet mo
45. trider Game Setup issue Lost Planet Corruption game crashing Prince of Persia Game stops responding INTEL CONFIDENTIAL Netbook and Tablet Group intel Game Status Unplayable Blocking failures 14 Quake 4 Demo Texture compression not available game cannot load 15 Sanctum Game crashes at start 16 Serious Sam2 Game hangs 17 Street Fighter 4 Game crashes 18 SF On line Game does not start 19 Starcraft II Game hangs 20 The Chronicle of Riddick escape from Game crashes at start Butcher Bay 2 Total War Rome Game crashes INTEL CONFIDENTIAL Netbook and Tablet Group intel 15 Game Q amp A Qi What games does Intel recommend for the Cedar Trail platform A1 Intel does not recommend any specific games for testing on Netbook platforms Netbooks are typically intended for casual gaming like basic internet games Intel tests a number of end casual games on Cedar Trail list shared above as part of extensive 3D testing ome common DX9 games are also included to ensure feature coverage For mainstream or enthusiast 3D games high end PC with powerful discrete graphics cards and Intel s mainstream Core l Series CPUs are ideal and hence these are not intended for Netbooks Q2 Why are the most popular mainstream DirectX games not part of Intel coverage A2 Since Cedar Trail is targeted for casual gaming and platform focus is on other key usages around internet surfing long battery life on the move experience and ease of
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