to eConcern Manual
Contents
1. cess to post your concern and other CARD MR Please Fillup and complete all fields below Select institution Submit Form Clear CANCEL Figure 1 2 CREATING YOUR ACCOUNT Creating account basically is the key to access the website But don t worry This is as easy as filling up the blanks with the answers you already know even your fellow So here are the fields you need to fill up as illustrated in Figure 1 2 Example First name Matt Andre Input your full name at each designated field but Last name Paris place only middle initial Avoid adding symbols for Middle Initial N this result to incomplete registration a Input your Short Nickname This will be used in Nickname MATT chat or as simply by greeting you Username matt123 PA aa eiiie A enet ia Password o ii Confirm Password password but username must be unique If other had already x K kK k KK the same username as you then choose another one matt yahoo com Other info is needed In case we need to contact Your email Your skype id matt you in other means Institution CARD BANK Select from Institution first then look for your Area Sin Palas designated area below And oops here s the another thing to have Don t forget to ask HELPDESK for the REFERENCE CODE Reference code will be given differently for each institution Reference Code 1234567890 After filling up these fields Click Submit and you will be directed to login pag2. e Else then you might need to check the fields to correct some gt Click CANCEL to return to login page Recommended only if you are registered gt Click CLEAR to reset the form NOW LOG IN with your account we create previously alae aT Figure 1 3 CARD MRI Information Technology eConcern online v3 0 Application Development Team 2010 List of concern grouped by its statis Account setting and logout link Chat groups Orange border indicates that thev are online Notifications DASHBOARD for concern count m CARD MRI Information Technology tin c o fr p o fja te d New Concern ALL Concern PENDING Concern ON PRRCESS Concern ACCOMPLINGED Concern Quick view of concern count and profile picture SUBMIT Figure 2 0 Figure 2 1 CREATING Concern Creating concern is easy A New Concern link at the left side menu direct you three different online forms separated by tabs As concerned must first identify which category is my concern Is it about client reports account application and other issues related to the system or operations Figure 2 2 LOANS amp SAVINGS RELATED GENERAL eSystem Account Applicatoin 1 li LOANS amp SAVING RELATED Use this form when you concern is related to client accounts like loan and savings General Use this form when you concern is related mostly like reports or errors With its capability in attaching fi
3. eConcern Online User s Manual Published by l J CARD MRI Information Technology Inc ms 20 M L Quezon Street City Subdivision San Pablo City Philippines i IVI Phone 6349 562 4309 Fax 6349 562 0009 Coan war Tarama TECHNOLOGY DAE Copyright 2011 by CARD MRI Information Technology Inc INTRODUCTION This manual is basically created for the navigation within the Online eConcern and maximizes its full potential This instruction manual provides information about the features and the step by step procedures for the authorized user to submit concern or inquiries to CMIT and be received by helpdesk Officer All means to provide good service and meet clients need General Information eConcern ONLINE is web based application and can be access anywhere Provided with an internet connection Best to be viewed with Google Chrome or Mozilla Firefox Browser Apache amp Mysql driven website Here s the link http www it cardbankph com ctrl click to follow link Website is hosted in house CMIT office in San Pablo City Ph In cases you can t access the link you call directly at 6349 562 4309 Ready Let s get started CARD MRI Information Technology eConcern online v3 0 Application Development Team 2010 T Tr Presta s TECH Support 3 Go DATA Migration al Wo D System HELP Desk Mit Project Management Development ae j Business PLanning Assistance Figure 1 0 es you ac
4. les to concern limited to 1mb per attachment x5 e eSystem Account Application Use this form only when someone from your area apply for a user account in eSystem Upon creating concern you must be aware of the guidelines and procedures implemented Always Complete the required fields Required fields are mark with asterisk Submit Form mitting submit form to post your concern But after you post your concern you must click then helpdesk can Submit this ClMAVAKeMWVAVZO10 ae aL X g AP LK purpose is make the user resubmitting it to review his her concern before finally submitting the concern Plus you can t edit submitted concern You can only edit them or add more attachment as long as its status is Approval To edit your concern click details Then you will find Edit Concern Button On the other hand you can cancel your concern if you need it After Submitting your concern it will notify us and notify you again at the time we received it That s all You already done your first concern CARD MRI Information Technology eConcern online v3 0 Application Development Team 2010 FLOW of CONCERN and Status CONCERNS Concern Status is important lIt indicates how your concern is going At first when you create a concern and post it your concern status is APPROVAL means it requires a review before submitting it to Helpdesk If you need to add more attachment you can upload 5 more attachment t
5. o the concern entry or edit some information regarding to your concern as long as its status is APPROVAL Then if you are decided click submit then your concern status will be PENDING By this status we are able to see your concern and confirm it As we resolve your concern and putting solutions to it we change its status to ON PROCESS After we implement solutions to your concern we change its status to ACCOMPLISHED meaning we resolve your concern After we accomplished your concern we will ask you to closed your concern by clicking CLOSED By this means we consider your concern done That s it Hope you feel comfortable using our HELPDESK module to bring better and efficient service to you No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording scanning or otherwise without prior written permission of the Publisher CARD MRI Information Technology eConcern online v3 0 Application Development Team 2010
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