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Using VMware Horizon Client for Android

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1. Open an application Tap the name of the application under Applications in the sidebar The application starts and the sidebar closes Close a running application 1 Touch and hold the application name under Current Connection until the context menu appears 2 Tap Close Minimize a running application 1 Touch and hold the application name under Current Connection until the context menu appears 2 Tap Minimize Maximize a running application 1 Touch and hold the application name under Current Connection until the context menu appears 2 Tap Maximize VMware Inc 37 Using VMware Horizon Client for Android Table 4 5 Unity Touch Sidebar Actions for a Remote Application Continued Action Procedure Restore a running application 1 Touch and hold the application name under Current Connection until the context menu appears 2 Tap Restore Switch to a remote desktop Tap the desktop name under Desktops Horizon Client Tools These tools include buttons for displaying the onscreen keyboard virtual touchpad configuration settings and a virtual keypad for arrow keys and function keys When Horizon Client is in full screen mode a radial menu appears at the right edge of the screen when connect to a remote desktop or application You can drag the menu to relocate it Tap to expand the menu and display icons for each tool which you can tap to select Tap outside the icons to collapse the icons back into the sphere
2. 6 vmware view view mycompany com Primary 20Desktop action reset Horizon Client is launched and connects to the view mycompany com server The login box prompts the user for a user name domain name and password After a successful login Horizon Client displays a dialog box that prompts the user to confirm the reset operation for Primary Desktop After the reset occurs depending on the type of client the user might see a message indicating whether the reset was successful Note This action is available only if the View administrator has enabled this feature for end users 7 vmware view view mycompany com action reset Horizon Client is launched and connects to the view mycompany com server The login box prompts the user for a user name domain name and password After a successful login Horizon Client displays a dialog box that prompts the user to confirm the reset operation for all remote applications After the reset occurs the user sees a message that indicates whether the reset was successful 8 vmware view If the client is already running the Horizon Client app comes to the foreground If the client is not already running Horizon Client is launched and the user sees recent connections servers or the initial Horizon Client screen depending on whether the user has ever used Horizon Client on the device and whether the client has previously connected to a server or a remote desktop or application HTML Code Exam
3. If the desktop or application is not in full screen mode a toolbar appears on the right side of the menu bar at the top of the screen You can tap the first icon to use full screen mode When you are in full screen mode you can tap a similar icon in the radial menu to switch to non full screen mode The radial menu includes several tools Table 4 6 Radial Menu Icons Icon Description Horizon Client Tools radial menu Disconnect Onscreen keyboard toggles to show or hide Settings s Navigation keys ooo Virtual touchpad Gesture help Onscreen Keyboard The onscreen keyboard in a remote desktop has more keys than the standard onscreen keyboard For example Control keys and function keys are available To display the onscreen keyboard tap the screen with three fingers at the same time or tap the Keyboard button 38 VMware Inc Chapter 4 Using a Microsoft Windows Desktop or Application on a Mobile Device If you are not using full screen mode this button is on the Horizon Client toolbar If you are using full screen mode tap the Horizon Client Tools icon and tap the keyboard icon For pictures of the icons see the table at the beginning of this topic ImporTANT You can also use the feature that displays the onscreen keyboard whenever you tap a text field such as in a note or new contact If you then tap in an area that is not a text field the keyboard is dismissed To turn this feature on
4. Note Any unsaved files that are open on the remote desktop are closed during the logoff operation Prerequisites m Obtain the credentials that you need to log in such as Active Directory user name and password RSA SecurID user name and passcode or RADIUS authentication user name and passcode m If you have not logged in at least once become familiar with the procedure Connect to a Remote Desktop or Application on page 23 28 VMware Inc Chapter 3 Managing Remote Desktop and Application Connections Procedure 1 4 Connect to the View server Option Description Horizon Client 3 0 On the Recent Connections screen tap the Cloud icon in the upper right corner and tap the server name Horizon Client 3 1 and later On the Servers tab tap the server shortcut If prompted supply your RSA user name and passcode your Active Directory user name and password or both Touch and hold the desktop name until the context menu appears In Horizon Client 3 1 and later you can perform this step from either the All or Favorites tab Tap Log Off in the context menu What to do next Tap the Android Back button or the Disconnect icon in the upper right corner of the screen and tap Log Out to disconnect from the server Manage Desktop and Application Shortcuts After you connect to a remote desktop or application Horizon Client saves a shortcut for the recently used desktop or application You can rearrange an
5. m viewclient securid m http 127 0 0 1 securid End users can install the token by tapping the URL Both prefixes viewclient securid and http 127 0 0 1 securid are supported Note that not all browsers support hyperlinks that begin with http 127 0 0 1 Also some file browsers such as the File Manager app on the ASUS Transformer Pad cannot link the SDTID file with Horizon Client For information about using dynamic seed provisioning or file based CTF provisioning see the Web page RSA SecurID Software Token for iPhone Devices at http www rsa com node aspx id 3652 or RSA SecurID Software Token for Android at http www rsa com node aspx id 3832 Instructions to End Users When you create a CTFString URL or CT KIP URL to send to end users you can generate a URL with or without a password or activation code You send this URL to end users in an email that must include the following information m Instructions for navigating to the Install Software Token dialog box Tell end users to tap External Token in the Horizon Client dialog box that prompts them for RSA SecurID credentials when they connect to View Connection Server m CTFString URL or CT KIP URL in plain text If the URL has formatting on it end users will get an error message when they try to use it in Horizon Client m Activation code if the CT KIP URL that you create does not already include the activation code End users must enter this activation code in a
6. The clipboard can accommodate 1MB of data for copy and paste operations To enable users to copy plain text between a remote application and an Android device application you must modify the PCoIP session group policy setting called Configure clipboard redirection on the RDS host that hosts the remote application pool For information about configuring this group policy setting see the Setting Up Desktop and Application Pools in View document Saving Documents in a Remote Application With certain remote applications such as Microsoft Word or WordPad you can create and save documents Where these documents are saved depends on your company s network environment For example your documents might be saved to a home share mounted on your local computer Administrators can use an ADMX template file to set a group policy that specifies where documents are saved This policy is called Set Remote Desktop Services User Home Directory For more information see the RDS Profiles Settings topic in the Setting Up Desktop and Application Pools in View document Screen Resolutions and Using External Displays You can use Horizon Client with external displays and you can change screen resolutions When you connect your device to an external display or projector Horizon Client supports certain maximum display resolutions You can change the screen resolution used on your device to allow scrolling a larger screen resolution Enlarging the Screen Resoluti
7. 3 0 through 3 4 TLS v1 0 and TLS v1 1 are enabled by default In Horizon Client 3 5 TLS v1 0 TLS v1 1 and TLS v1 2 are enabled by default 5 To change the cipher control string replace the default string In Horizon Client 3 0 through 3 4 the default cipher control string is AES aNULL STRENGTH In Horizon Client 3 5 the default cipher control string is aNULL kECDH AES ECDH AES RSA AES STRENGTH 6 Optional If you need to revert to the default settings tap to select the Use Default Settings option 7 Tap OK to save your changes Your changes take effect the next time you connect to View Connection Server Supported Desktop Operating Systems Administrators create virtual machines with a guest operating system and install View Agent in the guest operating system End users can log in to these virtual machines from a client device For a list of the supported Windows guest operating systems see the Supported Operating Systems for View Agent topic in the View 5 x or 6 x installation documentation Install or Upgrade Horizon Client on an Android Mobile Device 12 Horizon Client for Android is an Android app and you install it just as you do other Android apps Prerequisites m If you have not already set up the device do so See the manufacturer s user s guide for your device m Verify that you have the URL for a download page that contains the Horizon Client installer This URL might be the VMware Downloads page a
8. View Administration document Prerequisites m Obtain the credentials you need to log in such as a user name and password RSA SecurID user name and passcode RADIUS authentication user name and passcode or smart card personal identification number PIN m If you have not logged in at least once become familiar with the procedure Connect to a Remote Desktop or Application on page 23 Procedure 1 Connect to the View server Option Description Horizon Client 3 0 On the Recent Connections screen tap the Cloud icon in the upper right corner and tap the server name Horizon Client 3 1 and later On the Servers tab tap the server shortcut 2 If prompted supply your RSA user name and passcode your Active Directory user name and password or both 3 Touch and hold the desktop or application name until the context menu appears In Horizon Client 3 1 and later you can perform this step from either the All or Favorites tab 4 Tap Reset in the context menu Reset is available only if the status of the desktop or application is such that the action can be taken Uninstall Horizon Client You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling Horizon Client You uninstall Horizon Client just as you would any Android app Procedure 1 On your device go to Apps and browse to the VMware View Horizon Client 3 0 or Horizon Horizon Client 3 1 and later app 2 Touch and hold the a
9. View Agent 6 1 and later releases do not support Windows XP and Windows Vista desktops View Agent 6 0 2 is the last View release that supports these guest operating systems Customers who have an extended support agreement with Microsoft for Windows XP and Vista and an extended support agreement with VMware for these guest operating systems can deploy the View Agent 6 0 2 version of their Windows XP and Vista desktops with View Connection Server 6 1 For descriptions of these features see the View Planning document Feature Support for Session Based Desktops on RDS Hosts RDS hosts are server computers that have Windows Remote Desktop Services and View Agent installed Multiple users can have desktop sessions on an RDS host simultaneously An RDS host can be either a physical machine or a virtual machine Note The following table contains rows only for the features that are supported Table 4 2 Features Supported for RDS Hosts with View Agent 6 0 x or Later Installed Windows Server 2012 RDS Host on Windows Server 2012 Windows Server 2008 R2 RDS Host Windows Server 2008 R2 RDS Host on a Physical on a Virtual a Physical RDS Host on a Virtual Feature Machine Machine Machine Machine RSA SecurID or X X X X RADIUS Smart card View Agent 6 1 and View Agent 6 1 and View Agent 6 1and View Agent 6 1 and later later later later Single sign on X X X X RDP display protocol X X X X for desktop clients PCoIP
10. log files of each type If you choose to send log files to VMware Horizon Client uses the available email client on your device to create a message If your email client can send multiple attachments Horizon Client attaches the last five log files of each type to the message If your email client cannot send multiple attachments Horizon Client compresses the last five log files of each type and attaches a ZIP file to the message The ZIP file name contains a time stamp for example Horizon_View_Client_Logs_timestamp zip You can also manually retrieve and send log files at any time Enable Horizon Client Log Collection When you enable log collection Horizon Client creates log files that contain information that can help VMware troubleshoot problems with Horizon Client Because log collection affects the performance of Horizon Client enable log collection only if you are experiencing a problem VMware Inc 45 Using VMware Horizon Client for Android 46 Prerequisites Verify that an email client is available on your device Horizon Client requires an email client to send log files Procedure 1 Use the Horizon Client interface tools to display the General settings list If you are using full screen mode tap the Horizon Client Tools icon and tap the settings icon If you are not using full screen mode tap the Settings icon in the upper right corner of the screen 2 Tap Enable log to select the check box and tap OK to confirm
11. off To display the General settings list and choose the type of virtual touchpad if you are not using full screen mode the Settings button is in the upper right corner of the screen If you are using full screen mode tap the Horizon Client Tools icon and tap the settings icon For pictures of the icons used in full screen mode see the table at the beginning of this topic m Moving your finger around the touchpad creates a mouse pointer that moves around the remote desktop VMware Inc 39 Using VMware Horizon Client for Android m You can use the regular size and full screen virtual touchpad for single clicking and double clicking m The regular touchpad also contains left click and right click buttons m You can tap with two fingers and then drag to scroll vertically You can drag the regular size virtual touchpad to the side of the device so that you can use your thumb to operate the touchpad while you are holding the device To adjust how quickly the pointer moves when you use the touchpad if you are not using full screen mode use the Horizon Client toolbar to display the General settings list If you are using full screen mode tap the Horizon Client Tools icon and tap the settings icon Drag the slider in the Touchpad Sensitivity option For pictures of the icons see the table at the beginning of this topic Gestures VMware has created user interaction aids to help you navigate conventional Windows user interface elements on
12. or off use the Horizon Client tools to display the General settings list and set the Keyboard Popup and Keyboard Dismiss options If you are not using full screen mode the Settings button is in the upper right corner of the screen If you are using full screen mode tap the Horizon Client Tools icon and tap the settings icon For pictures of the icons used in full screen mode see the table at the beginning of this topic Norte On Kindle Fire tablets tapping with three fingers does not display the onscreen keyboard You can instead use the Keyboard icon in the Horizon Client toolbar to display the onscreen keyboard Even if you use an external keyboard a one row onscreen keyboard might still appear which contains function keys and the Ctrl Alt Win and arrow keys Some external keyboards do not have all these keys Sending a String of Characters From the onscreen keyboard tap the pen icon on the left side of the Ctrl key to display the local input buffer Text that you type into this text box is not sent to an application until you tap Send For example if you open an application such as Notepad and tap the pen icon the text that you type does not appear in the Notepad application until you tap Send Use this feature if you have a poor network connection That is use this feature if when you type a character the character does not immediately appear in the application With this feature you can quickly type up to 1 000 chara
13. text field of the dialog box m If the CT KIP URL includes an activation code tell end users that they need not enter anything in the Password or Activation Code text box in the Install Software Token dialog box VMware Inc 11 Using VMware Horizon Client for Android Configure Advanced SSL Options You can select the security protocols that Horizon Client can use You can also specify the cipher control string Prerequisites Verify the security protocol that the View server can use If you configure a security protocol for Horizon Client that is not enabled on the View server to which the client connects an SSL error occurs and the connection fails For information about configuring the security protocols that are accepted by View Connection Server instances see the View Security document You should change the security protocols in Horizon Client only if your View administrator instructs you to do so or if your View server does not support the current settings Procedure 1 Use the Horizon Client interface tools to display General Settings If you are using full screen mode tap the Horizon Client Tools icon and tap the settings icon If you are not using full screen mode tap the Settings icon in the upper right corner of the screen 2 Tap Advanced SSL Options 3 Make sure that Use Default Settings is unchecked 4 To enable or disable a security protocol tap the check box next to the security protocol name In Horizon Client
14. the Japanese keyboard layout enabled Procedure 1 Use the Horizon Client user interface tools to display the General Settings list If you are using full screen mode tap the Horizon Client Tools icon and tap the settings icon If you are not using full screen mode the Settings button is in the upper right corner of the screen 2 Tap Use Japanese 106 109 Keyboard to select the check box This setting is disabled if the keyboard layout on the Windows XP desktop is not set to Japanese or if the desktop is not running Windows XP Using Native Operating System Gestures with Touch Redirection 34 With Horizon Client 3 2 and later you can use native operating system gestures from your touch based mobile device when you are connected to a Windows 8 or Windows Server 2012 remote desktop or a remote application hosted on Windows Server 2012 For example you can touch hold and release an item on a Windows 8 desktop to display the item s context menu When touch redirection is enabled you can use only native operating system touch gestures Horizon Client local gestures such as double click and pinch no longer work You must drag the Unity Touch tab button to display the Unity Touch sidebar Touch redirection is enabled by default when you connect to a Windows 8 or Windows Server 2012 remote desktop or remote application hosted on Windows Server 2012 To disable touch redirection for a remote desktop use the Horizon Client interface tools
15. user name RADIUS or RSA SecurID user name if different from Active Directory user name Domain name Desktop or application display name Actions including reset log off and start session To construct a URI you use the vmware view URI scheme with Horizon Client specific path and query parts Note You can use URIs to launch Horizon Client only if the client software is already installed on end users client computers This chapter includes the following topics Syntax for Creating vmware view URIs on page 19 Examples of vmware view URIs on page 21 Syntax for Creating vmware view URIs Syntax includes the vmware view URI scheme a path part to specify the desktop or application and optionally a query to specify desktop or application actions or configuration options URI Specification Use the following syntax to create URIs for launching Horizon Client vmware view authority part path part query part VMware Inc 19 Using VMware Horizon Client for Android The only required element is the URI scheme vmware view For some versions of some client operating systems the scheme name is case sensitive Therefore use vmware view IMPORTANT In all parts non ASCII characters must first be encoded according to UTF 8 STD63 and then each octet of the corresponding UTF 8 sequence must be percent encoded to be represented as URI characters For information about encoding for ASCI
16. your choice After log collection is enabled Horizon Client generates a log file it quits unexpectedly or when it is exited and relaunched Manually Retrieve and Send Horizon Client Log Files When Horizon Client log collection is enabled on your device you can manually retrieve and send log files at any time This procedure shows you how retrieve and send log files through Horizon Client You can also retrieve log files by using tools that can access app storage space Horizon Client saves log files in the Android data com vmware view client android files directory Prerequisites m Verify that an email client is available on your device Horizon Client requires an email client to send log files m Enable Horizon Client log collection See Enable Horizon Client Log Collection on page 45 Procedure 1 Use the Horizon Client interface tools to display the General settings list If you are using full screen mode tap the Horizon Client Tools icon and tap the settings icon If you are not using full screen mode tap the Settings icon in the upper right corner of the screen 2 Tap General settings 3 Tap Send the log Horizon Client uses the email client on your device to create a message The body of the message contains information about your device If your email client can send multiple attachments Horizon Client attaches the last five log files of each type to the message If your email client cannot send multiple attach
17. Android device but you cannot connect it To make a connection the app sends a connection request to the reader and you must tap the OK button on the reader to establish the Bluetooth connection m Product specific application drivers You must also install product specific application drivers on the remote desktops or Microsoft RDS host For example the following drivers were tested ActiveClient6 2 0 50 ActivClient_7 0 1 and Gemalto MiniDriver NET inf Users that authenticate with smart cards must have a smart card and each smart card must contain a user certificate In addition to meeting these requirements for Horizon Client systems other View components must meet certain configuration requirements to support smart cards m For information about configuring View servers to support smart card use see the topic Configure Smart Card Authentication in the View Administration document All applicable CA certificate authority certificates for all trusted user certificates must be added to a server truststore file on the View Connection Server host or security server host These certificates include root certificates and must include intermediate certificates if the user s smart card certificate was issued by an intermediate certificate authority m For information about tasks you might need to perform in Active Directory to implement smart card authentication see the topics about preparing Active Directory for smart card authenticat
18. Horizon Client 47 Horizon Client Stops Responding or the Remote Desktop Freezes 48 Problem Establishing a Connection When Using a Proxy 48 Index 49 VMware Inc Using VMware Horizon Client for Android This guide Using VMware Horizon Client for Android provides information about installing and using VMware Horizon Client software on an Android device to connect to a remote desktop or application in the datacenter The information in this document includes system requirements and instructions for installing Horizon Client for Android This document also provides tips for improving the user experience of navigating and using Windows desktop elements on an Android device This information is intended for administrators who must set up a View deployment that includes Android client devices The information is written for experienced system administrators who are familiar with virtual machine technology and datacenter operations VMware Inc 5 Using VMware Horizon Client for Android 6 VMware Inc Setup and Installation Setting up a View deployment for Android clients involves using certain View Connection Server configuration settings meeting the system requirements for View servers and Android device clients and installing the VMware View app This chapter includes the following topics System Requirements on page 7 Preparing View Connection Server for Horizon Client on page 8 Smart Card Authenticat
19. Horizon Client Android m VMware Horizon Client WinStore Host operating system No Examples include the following m Windows 8 1 Windows 7 64 bit Service Pack 1 Build 7601 iPhone OS 5 1 1 9B206 Ubuntu 12 04 4 LTS Mac OS X 10 8 5 12F45 VMware Inc 15 Using VMware Horizon Client for Android Table 1 1 Data Collected from Horizon Clients for the Customer Experience Improvement Program Continued Is This Field Made Anonymous Description Example Value Host operating system kernel No Examples include the following m Windows 6 1 7601 SP1 m Darwin Kernel Version 11 0 0 Sun Apr 8 21 52 26 PDT 2012 root xnu 1878 11 10 1 RELEASE_ARM_S5L8945X m Darwin 11 4 2 Linux 2 6 32 44 generic 98 Ubuntu SMP Mon Sep 24 17 27 10 UTC 2012 m unknown for Windows Store Host operating system architecture No Examples include the following m x86_64 m i386 m armv71 m ARM Host system model No Examples include the following m Dell Inc OptiPlex 960 m iPad3 3 m MacBookPro8 2 m Dell Inc Precision WorkStation T3400 A04 03 21 2008 Host system CPU No Examples include the following m Intel R Core TM 2 Duo CPU E8400 3 00GH m Intel R Core TM 2 Quad CPU Q6600 2 40GH m unknown for iPad Number of cores in the host system s No For example 4 processor MB of memory on the host system No Examples include the following m 4096 m unknown for Windows Store Number of USB devices connected No 2 USB device redir
20. I characters see the URL encoding reference at http www utf8 chartable de authority part path part query part Supported Queries Specifies the server address and optionally a user name a non default port number or both Note that underscores _ are not supported in server names Server names must conform to DNS syntax To specify a user name use the following syntax user1 server address Note that you cannot specify a UPN address which includes the domain To specify the domain you can use the domainName query part in the URI To specify a port number use the following syntax server address port number Specifies the desktop or application Use the desktop display name or application display name This name is the one specified in View Administrator when the desktop or application pool was created If the display name has a space in it use the 20 encoding mechanism to represent the space Specifies the configuration options to use or the desktop or application actions to perform Queries are not case sensitive To use multiple queries use an ampersand amp between the queries If queries conflict with each other the last query in the list is used Use the following syntax query1 valuel1 amp query2 value2 This topic lists the queries that are supported for this type of Horizon Client If you are creating URIs for multiple types of clients such as desktop clients and mobile clients see the Usi
21. I has the same effect as the previous example except that it uses the nondefault port of 7555 for View Connection Server The default port is 443 Because a desktop identifier is provided the desktop is launched even though the start session action is not included in the URI vmware view fred view mycompany com Finance 20Desktop desktopProtocol PCoIP Horizon Client is launched and connects to the view mycompany com server In the login box the User name text box is populated with the name fred The user must supply the domain name and password After a successful login the client connects to the desktop whose display name is displayed as Finance Desktop and the user is logged in to the guest operating system The connection uses the PCoIP display protocol vmware view fred view mycompany com Finance 20Desktop domainName mycompany 21 Using VMware Horizon Client for Android Horizon Client is launched and connects to the view mycompany com server In the login box the User name text box is populated with the name fred and the Domain text box is populated with mycompany The user must supply only a password After a successful login the client connects to the desktop whose display name is displayed as Finance Desktop and the user is logged in to the guest operating system 5 vmware view view mycompany com Horizon Client is launched and the user is taken to the login prompt for connecting to the view mycompany com server
22. P display protocol For View Connection Server 5 3 x see the View Administration document For View Connection Server 6 0 and later see the Setting Up Desktop and Application Pools in View document Smart Card Authentication Requirements Client systems that use a smart card for user authentication must meet certain requirements Horizon Client for Android supports using smart cards with remote desktops that have Windows XP Windows Vista or Windows 7 guest operating systems VMware recommends using an Android 4 0 or later operating system The CPU architecture must be ARM The baiMobile 3000MP Bluetooth Smart Card reader baiMobile 301MP USB Smart Card reader and baiMobile 301MP_LT Smart Card reader were tested with the following smart cards m Oberthur ID One V5 2a DOD CAC card m Gemalto TOPDLGX4 DOD CAC card m Actividentity 64K V2C Java Card m Gemalto ID Prime NET formerly NET V2 Orange Each client system that uses a smart card for user authentication must have the following software and hardware m Horizon Client m A compatible smart card reader m Smart card middleware The app on the Android device must support your baiMobile smart card reader One such app is baiMobile PCSC Lite whose tile name on Android devices is baiMobile PC SC Version 5 14 contains support for both the baiMobile 3000MP Bluetooth and baiMobile 301MP USB smart card readers For example without such an app you can pair the Bluetooth card reader with the
23. PN connection To use the Unity Touch feature with View 5 3 x desktops the Remote Experience Agent must be installed on the desktops Remote applications are available on Horizon 6 0 with View and later servers Display protocol for PCoIP View Preparing View Connection Server for Horizon Client Administrators must perform specific tasks to enable end users to connect to remote desktops and applications Before end users can connect to View Connection Server or a security server and access a remote desktop or application you must configure certain pool settings and security settings If you plan to use Access Point which is available with Horizon 6 version 6 2 or later configure View Connection Server to work with Access Point See Deploying and Configuring Access Point Access Point appliances fulfill the same role that was previously played by only by View security servers If you are using a security server verify that you are using the latest maintenance releases of View Connection Server 5 3 x and View Security Server 5 3 x or later releases See the View Installation document If you plan to use a secure tunnel connection for client devices and if the secure connection is configured with a DNS host name for View Connection Server or a security server verify that the client device can resolve this DNS name To enable or disable the secure tunnel in View Administrator go to the Edit View Connection Server Settings dialog box an
24. Using VMware Horizon Client for Android September 2015 Horizon Client This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition To check for more recent editions of this document see http www vmware com support pubs EN 001480 04 vmware Using VMware Horizon Client for Android You can find the most up to date technical documentation on the VMware Web site at http www vmware com support The VMware Web site also provides the latest product updates If you have comments about this documentation submit your feedback to docfeedback vmware com Copyright 2011 2015 VMware Inc All rights reserved Copyright and trademark information VMware Inc 3401 Hillview Ave Palo Alto CA 94304 www vmware com 2 VMware Inc Contents Using VMware Horizon Client for Android 5 1 Setup and Installation 7 System Requirements 7 Preparing View Connection Server for Horizon Client 8 Smart Card Authentication Requirements 9 Configure Smart Card Authentication for Mobile Clients 10 Using Embedded RSA SecurID Software Tokens 11 Configure Advanced SSL Options 12 Supported Desktop Operating Systems 12 Install or Upgrade Horizon Client on an Android Mobile Device 12 Configure AirWatch to Deliver Horizon Client to Mobile Devices 13 Horizon Client Data Collected by VMware 15 2 Using URIs to Configure Horizon Client 19 Syntax for Crea
25. a non Windows device Clicking As in other applications you tap to click a user interface element Right Clicking The following options are available for right clicking m Use the Horizon Client interface tools to display the regular virtual touchpad and use the touchpad s right click button m Tap with two fingers at nearly the same time The right click occurs where the first finger tapped m Onsome devices you can use an external mouse such as a USB or Bluetooth mouse to right click Scrolling and Scrollbars The following options are available for vertical scrolling m On the screen tap with one or two fingers and then drag to scroll The text under your fingers moves in the same direction as your fingers IMPORTANT Scrolling with one finger has the following limitations It does not work if you have zoomed in or when the onscreen keyboard is displayed or when you are using the full screen touchpad m Use the Horizon Client interface tools to display the touchpad tap the touchpad with two fingers and then drag to scroll m Use the onscreen touchpad to move the mouse pointer and click scroll bars Zooming In and Out As in other applications pinch your fingers together or apart to zoom Window Resizing If you use the full screen touchpad to resize a window touch and hold one finger at the corner or side of the window and drag to resize If you use the regular size virtual touchpad touch and hold the le
26. cters and then either tap Send or tap Return to have all 1 000 characters appear at once in the application Navigation Keys Tap the Ctrl Page icon in the Horizon Client interface tools or onscreen keyboard to display the navigation keys These keys include Page Up Page Down arrow keys function keys and other keys that you often use in Windows environments such as Alt Del Shift Ctrl Win and Esc You can press and hold arrow keys for continuous key strokes For a picture of the Ctrl Page icon see the table at the beginning of this topic Use the Shift key on this keypad when you need to use key combinations that include the Shift key such as Ctrl Shift To tap a combination of these keys such as Ctrl Alt Del first tap the onscreen Ctrl key After the Ctrl key turns blue tap the onscreen Alt key After the Alt key turns blue tap the Del key Onscreen Touchpad and Full Screen Touchpad The virtual touchpad can be either regular size to resemble a touchpad on a laptop computer or full screen so that the entire device screen is a touchpad By default when you tap the touchpad icon you can touch anywhere on the screen to move the mouse pointer The screen becomes a full screen touchpad To change the default so that the virtual touchpad resembles the touchpad on a laptop including right and left click buttons use the Horizon Client interface tools to display the general settings or options and turn the Full screen touchpad control
27. ction problems 48 U Unity Touch feature 35 Unity Touch sidebar 37 URI examples 21 URI syntax for Horizon Clients 19 URIs uniform resource identifiers 19 V View Agent installation requirements 12 View Connection Server 8 W Windows 8 gestures 34 VMware Inc
28. d authentication 9 Horizon Client disconnect from a desktop 28 logging in 23 setup for Android devices 7 system requirements for Android devices 7 troubleshooting 48 Horizon Client for Android installing 12 uninstalling 47 VMware Inc l image cache client 42 input devices for the Android 33 J Japanese keyboard layout 34 K keyboard navigation keys 38 onscreen 38 40 keyboard support 33 43 keys navigation 38 L log collection 46 log off 28 logging 45 logging in to a desktop 23 to a server 23 M manage desktop shortcuts 29 managing desktops 23 multitasking 41 N navigation keys 38 O operating systems supported on View Agent 12 options configuration 38 P PColP client image cache 42 prerequisites for client devices 8 projectors 41 proxy connections 48 R reset a desktop 47 resizing windows 40 resolution screen 41 RSA SecurlD tokens 11 running in the background 41 49 Using VMware Horizon Client for Android 50 S saving documents in a remote application 41 screen resolution 41 scrolling 40 security servers 8 server connections managing 23 shortcut desktops 29 Home screen 26 sidebar Unity Touch 35 smart card authentication on mobile devices 10 requirements 9 software tokens 11 SSL options 12 system requirements for Android devices 7 T tablet gestures 40 tokens RSA SecurlD 11 toolbar Horizon Client 38 touchpad virtual 38 troubleshooting conne
29. d remove these shortcuts Desktop and application shortcuts can appear on multiple pages and you can swipe across pages to see more shortcuts Horizon Client creates new pages as needed to accommodate all of your shortcuts Procedure VMware Inc Perform these steps to remove a desktop or application shortcut from the Recent Connections screen Horizon Client 3 0 or Recent tab Horizon Client 3 1 and later a Touch and hold the shortcut until Remove Shortcut appears at the bottom of the screen b Drag the shortcut to Remove Shortcut To move a desktop or application shortcut touch and hold the shortcut and drag it to the new location You cannot drag a shortcut to another page unless that page already exists 29 Using VMware Horizon Client for Android 30 VMware Inc Using a Microsoft Windows Desktop or Application on a Mobile Device On mobile devices Horizon Client includes additional features to aid in navigation This chapter includes the following topics m Feature Support Matrix for Android on page 31 m Input Devices Keyboards and Keyboard Settings on page 33 m Enable the Japanese 106 109 Keyboard Layout on page 34 m Using Native Operating System Gestures with Touch Redirection on page 34 m Using the Unity Touch Sidebar with a Remote Desktop on page 35 m Using the Unity Touch Sidebar with a Remote Application on page 37 m Horizon Client Tools on page 38 m Ges
30. d use the check box called Use secure tunnel connection to desktop Verify that a desktop or application pool has been created and that the user account that you plan to use is entitled to access the pool For View Connection Server 5 3 x see the topics about creating desktop pools in the View Administration document For View Connection Server 6 0 and later see the topics about creating desktop and application pools in the Setting Up Desktop and Application Pools in View document To use two factor authentication with Horizon Client such as RSA SecurID or RADIUS authentication you must enable this feature on View Connection Server For more information see the topics about two factor authentication in the View Administration document To allow end users to save their passwords with Horizon Client so that users do not always need to supply credentials when connecting to a remote desktop or application configure the policy for this feature on View Connection Server Users can save their passwords if the policy is configured to allow it and if Horizon Client can fully verify the server certificate that View Connection Server presents For instructions about configuring this policy see the topic called Allow Users to Save Credentials in the chapter called Setting Up User Authentication in the View Administration document VMware Inc Chapter 1 Setup and Installation m Verify that the desktop or application pool is set to use the PCoI
31. display X X X X protocol Blast protocol for View Agent 6 0 2 View Agent 6 0 2 and HTML Access and later later Virtual printing for View Agent 6 0 1 View Agent 6 0 1 and desktop clients and later later Location based View Agent 6 0 1 View Agent 6 0 1 and printing and later later VMware Inc Chapter 4 Using a Microsoft Windows Desktop or Application on a Mobile Device Table 4 2 Features Supported for RDS Hosts with View Agent 6 0 x or Later Installed Continued Windows Server Windows Server Windows Server 2008 R2 RDS Host 2008 R2 RDS Host 2012 RDS Host on Windows Server 2012 on a Physical on a Virtual a Physical RDS Host on a Virtual Feature Machine Machine Machine Machine Multiple monitors for X X X X desktop clients Unity Touch for X X X X mobile clients Norte The smart card feature also requires Horizon Client 3 4 or later For information about which editions of each guest operating system are supported or which service packs see the Supported Operating Systems for View Agent topic in the View 5 x or 6 x installation documentation Limitations for Specific Features Specific features that are supported on Windows desktops for Horizon Client for Android have certain restrictions Table 4 3 Requirements for Specific Features Feature Requirements Location based printing for Windows Server Horizon Client 3 1 and later and Horizon 6 0 1 with View and later 2008 R2 desktops RDS de
32. ection is supported only for Linux Windows and Mac OS X clients Maximum concurrent USB device No 2 connections USB device vendor ID No Examples include the following m Kingston m NEC m Nokia m Wacom USB device product ID No Examples include the following m DataTraveler m Gamepad m Storage Drive m Wireless Mouse VMware Inc Chapter 1 Setup and Installation Table 1 1 Data Collected from Horizon Clients for the Customer Experience Improvement Program Continued Is This Field Made Anonymous Description Example Value USB device family No Examples include the following m Security m Human Interface Device m Imaging USB device usage count No Number of times the device was shared VMware Inc 17 Using VMware Horizon Client for Android 18 VMware Inc Using URIs to Configure Horizon Client Using uniform resource identifiers URIs you can create a Web page or an email with links that end users click to launch Horizon Client connect to View Connection Server and launch a specific desktop or application with specific configuration options You can simplify the process of connecting to a remote desktop or application by creating Web or email links for end users You create these links by constructing URIs that provide some or all of the following information so that your end users do not need to supply it View Connection Server address Port number for View Connection Server Active Directory
33. er 1 Setup and Installation Using Embedded RSA SecurlD Software Tokens If you create and distribute RSA SecurID software tokens to end users they need enter only their PIN rather than PIN and token code to authenticate Setup Requirements You can use Compressed Token Format CTF or dynamic seed provisioning which is also called CT KIP Cryptographic Token Key Initialization Protocol to set up an easy to use RSA authentication system With this system you generate a URL to send to end users To install the token end users paste this URL directly into Horizon Client on their client devices The dialog box for pasting this URL appears when end users connect to View Connection Server with Horizon Client Horizon Client also supports file based provisioning When a file based software token is issued to a user the authentication server generates an XML format token file which is called an SDTID file for its sdtid extension Horizon Client can import the SDTID file directly Users can also launch Horizon Client by tapping the SDTID file in a file browser After the software token is installed end users enter a PIN to authenticate With external RSA tokens end users must enter a PIN and the token code generated by a hardware or software authentication token The following URL prefixes are supported if end users will be copying and pasting the URL into Horizon Client when Horizon Client is connected to an RSA enabled View Connection Server
34. ertificate from a trusted certificate authority so that all certificate checks pass when you connect this trusted connection is remembered for that specific server In the future if that server ever presents a self signed certificate again the connection fails After a particular server presents a fully verifiable certificate it must always do so Create a Desktop or Application Shortcut for the Android Home Screen 26 You can use a desktop or application shortcut to create a shortcut for your Android Home screen Norte This feature is not available on Kindle Fire devices Prerequisites Connect to the remote desktop or application at least once from the device so that a shortcut for the desktop or application appears on the Recent Connections screen Horizon Client 3 0 or Recent tab Horizon Client 3 1 and later If you have not logged in at least once familiarize yourself with the procedure GUID F2A9061C 266A 4567 BABE 886873E02ADC GUID F2A9061C 266A 4567 BABE 886873E02ADC Procedure 1 On the Recent Connections screen Horizon Client 3 0 or Recent tab Horizon Client 3 1 and later touch and hold the shortcut Add To Home appears at the bottom of the screen 2 Drag the shortcut to Add To Home 3 Type aname for the shortcut and tap OK If the name is longer than 12 characters the extra characters do not appear on the Android Home screen VMware Inc Chapter 3 Managing Remote Desktop and Application Connection
35. esktop or Application on a Mobile Device Using the Unity Touch Sidebar with a Remote Application You can quickly navigate to a remote application from a Unity Touch sidebar From this sidebar you can launch applications switch between running applications and minimize maximize restore or close remote applications You can also switch to a remote desktop When you access a remote application the Unity Touch sidebar appears on the left side of the screen If the Unity Touch sidebar is closed a tab appears on the left side of the screen You can swipe this tab to the right to reopen the sidebar You can also slide the tab up or down Nore You can use remote applications only if you are connected to View Connection Server 6 0 or later Figure 4 2 Unity Touch Sidebar for a Remote Application ca Windows Calculator a Calculator f1 w Notepad f1 BF Iclone rds dt pooll From the Unity Touch sidebar you can perform many actions on a remote application Table 4 5 Unity Touch Sidebar Actions for a Remote Application Action Procedure Show the sidebar Swipe the tab to the right to open the sidebar When the sidebar is open you cannot perform actions on the application screen Hide the sidebar Swipe the tab to the left to close the sidebar When the sidebar is open you cannot perform actions on the application screen Switch between running applications Tap the application under Current Connection
36. evice into the external monitor The device detects the maximum resolution provided by the external display Currently the presentation mode feature is supported only if you have Android 4 2 on the following devices Google Nexus 4 Google Nexus 10 and Samsung Galaxy S 4 You can mirror the entire device display on a projector or attached monitor including the Unity Touch sidebar by turning off the Presentation Mode setting If you are connected to a remote desktop and the Presentation Mode setting is turned on you can click Done to switch to mirror mode Use the Stay awake setting to keep the display from turning off after a period of inactivity while in presentation mode Do not use an external mouse such as a Bluetooth mouse when using the Presentation mode setting Instead use the large onscreen touchpad on the Android device If you attempt to use a mouse the mouse pointer might not be able to move to the bottom or right side of the screen and when moved to the top of the screen might conflict with some of the function keys shown on the large onscreen touchpad rather than the top of the remote desktop PCoIP Client Side Image Cache 42 PCoIP client side image caching stores image content on the client to avoid retransmission This feature reduces bandwidth usage The PCoIP image cache captures spatial as well as temporal redundancy For example when you scroll down through a PDF document new content appears from the bottom
37. ft click button while dragging the corner or side of a window 40 VMware Inc Chapter 4 Using a Microsoft Windows Desktop or Application on a Mobile Device Sound Music and Video If sound is turned on for your device you can play audio in a remote desktop Multitasking You can switch between Horizon Client and other apps without losing a remote desktop or application connection In a WiFi network by default Horizon Client runs in the background indefinitely In a 3G network Horizon Client suspends data transmission when you switch to another app Data transmission resumes when you switch back to Horizon Client The Horizon Client icon appears in the status bar when the app is running in the background and there is a connection to a remote desktop To switch back to Horizon Client tap the icon in the status bar You can copy and paste plain text between an Android device application and a remote desktop or between two remote desktops Formatting information is not copied m Text that you copy to your Android device s clipboard is automatically copied to your remote desktop s clipboard when you log in to the remote desktop m Ifyou are logged in to a remote desktop text that you copy to the remote desktop s Clipboard is copied to your Android device s clipboard when you press the Home button or switch to the background By default you can copy and paste plain text between an Android device application and a remote application
38. ime or you must tap the Keyboard button If you are not using full screen mode this button is on the Horizon Client toolbar If you are using full screen mode tap the Horizon Client Tools icon and tap the keyboard icon For pictures of the icons see Horizon Client Tools on page 38 Nore On Kindle Fire tablets tapping with three fingers does not display the onscreen keyboard You can instead use the Keyboard icon to display the onscreen keyboard After the external keyboard is detected you might not be able to use the Horizon Client tools or three finger tap to display the onscreen keyboard You might first have to deactivate the external keyboard by pressing its Eject key International Onscreen Keyboards With the correct input methods installed you can input characters for the following languages English United States Japanese French German Simplified Chinese Traditional Chinese and Korean To choose a language for the keyboard or voice tap the Keyboard Settings key on the onscreen keyboard The Keyboard Settings key is the left most key on the bottom row of the onscreen keyboard When you finish selecting settings tap the Android Back button to dismiss the dialog box Enable the Japanese 106 109 Keyboard Layout If you are connected to a Windows XP desktop you can configure Horizon Client to use the Japanese 106 109 keyboard layout Prerequisites Use Horizon Client to connect to a Windows XP desktop that has
39. ion in the View Installation document VMware Inc 9 Using VMware Horizon Client for Android Configure Smart Card Authentication for Mobile Clients Configuration tasks include connecting and pairing the card reader with the mobile device and setting the smart card removal policy 10 Prerequisites m Verify that you are using the correct version of the client desktop agent server mobile device operating system smart card reader and smart card See Smart Card Authentication Requirements on page 9 m Verify that smart card middleware is installed on the Android device m Ifyou have not already done so perform the tasks described in Prepare Active Directory for Smart Card Authentication in the View Installation document m Configure View servers to support smart card use See the topic Configure Smart Card Authentication in the View Administration document Procedure 1 Install the smart card middleware app on the mobile device 2 Pair the mobile device with the smart card reader according to the documentation provided by the manufacturer of the reader If you are using a Bluetooth smart card reader a randomly generated number is displayed on both devices during this process When you confirm that the numbers match you establish secure Bluetooth communication 3 Configure the smart card removal policy Option Description Set the policy on the server If you use View Administrator to set a policy the choice
40. ion Requirements on page 9 Configure Smart Card Authentication for Mobile Clients on page 10 Using Embedded RSA SecurID Software Tokens on page 11 Configure Advanced SSL Options on page 12 Supported Desktop Operating Systems on page 12 Install or Upgrade Horizon Client on an Android Mobile Device on page 12 Configure AirWatch to Deliver Horizon Client to Mobile Devices on page 13 Horizon Client Data Collected by VMware on page 15 System Requirements You can install Horizon Client on many Android devices The Android device on which you install Horizon Client and the peripherals it uses must meet certain system requirements Operating systems m Android 3 Honeycomb m Android 4 Ice Cream Sandwich m Android 4 1 4 2 and 4 3 Jelly Bean m Android 4 4 KitKat m Android 5 Lollipop m Android 6 Marshmallow CPU architecture a ARM VMware Inc m x86 Using VMware Horizon Client for Android External keyboards Optional Bluetooth and docked keyboard devices For information about the devices that your specific device supports see the documentation from the device manufacturer Smart cards See Smart Card Authentication Requirements on page 9 View Connection Latest maintenance release of View 5 3 x and later releases Server Security Server VMware recommends that you use a security server so that your device will and View Agent not require a V
41. ments Horizon Client compresses the last five log files of each type and attaches a ZIP file to the message Disable Horizon Client Log Collection Because log collection affects the performance of Horizon Client disable log collection if you are not troubleshooting a problem Procedure 1 Use the Horizon Client interface tools to display the General settings list If you are using full screen mode tap the Horizon Client Tools icon and tap the settings icon If you are not using full screen mode tap the Settings icon in the upper right corner of the screen VMware Inc Chapter 5 Troubleshooting Horizon Client 2 Tap Enable log Horizon Client clears the Enable log check box Reset a Remote Desktop or Application Resetting a remote desktop shuts down and restarts the desktop Resetting a remote application quits the application You might need to reset a desktop or application if the desktop operating system or application stops responding Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart Any files that are open on the remote desktop will be closed without being saved first Resetting a remote application quits all remote applications and logs off all of your remote application sessions Unsaved changes in remote applications might be lost Norte A View administrator can disable the reset feature for certain types of desktops For more information see the
42. n unknown or untrusted certificate authority CA Self signed certificates are one type of untrusted CA To pass this check the certificate s chain of trust must be rooted in the device s local certificate store ImporTANT For instructions about distributing a self signed root certificate that users can install on their Android devices as well as instructions for installing a certificate on an Android device see documentation on the Google Web site such as the Android 3 0 User s Guide To set the security mode tap the Settings icon in the upper right corner of the Horizon Client screen tap General Settings and tap Security Mode You have three choices m Never connect to untrusted servers If any of the certificate checks fails the client cannot connect to the server An error message lists the checks that failed m Warn before connecting to untrusted servers If a certificate check fails because the server uses a self signed certificate you can click Continue to ignore the warning For self signed certificates the certificate name is not required to match the View Connection Server name you entered in Horizon Client Do not verify server identity certificates This setting means that View does not perform any certificate checking If the certificate checking mode is set to Warn you can still connect to a View Connection Server instance that uses a self signed certificate If an administrator later installs a security c
43. nection Server instances For example settings server List server 123 456 1 1 description View server 1 server 123 456 1 2 description View server 2 server 123 456 1 3 description View server 3 server viewserver4 mydomain com description View server 4 The server property specifies the IP address or host name of a View Connection Server instance and the description property specifies a description of the server Note This feature is supported only for Android 4 x and earlier devices You cannot push a default View Connection Server list to an Android 5 Lollipop device 5 Upload and add the Horizon Client application to AirWatch a b f Select Apps amp Books gt Applications gt List View and click Add Application on the Internal tab Browse to the Horizon Client app that you downloaded and click Save to upload the application to AirWatch On the Info tab type an application name and specify the supported mobile device models On the Assignment tab assign the Horizon Client application to the user group that you created On the Deployment tab set Application uses AirWatch SDK to Yes and select the SDK profile that you created from the SDK Profile drop down menu Publish the Horizon Client application 6 Install and set up the AirWatch MDM Agent on each Android device You can download the AirWatch MDM Agent from the Google Play Store or Ama
44. ng VMware Horizon Client guide for each type of client system action 20 Table 2 1 Values That Can Be Used with the action Query Value Description browse Displays a list of available desktops and applications hosted on the specified server You are not required to specify a desktop or application when using this action If you use the browse action and specify a desktop or application the desktop or application is highlighted in the list of available items start session Launches the specified desktop or application If no action query is provided and the desktop or application name is provided start session is the default action VMware Inc Chapter 2 Using URIs to Configure Horizon Client Table 2 1 Values That Can Be Used with the action Query Continued Value Description reset Shuts down and restarts the specified desktop Unsaved data is lost Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC Specifying an application is not supported If you specify an application an error message appears In Horizon Client 3 1 and later if you do not specify a desktop or application Horizon Client quits all remote applications logoff Logs the user out of the guest operating system in the remote desktop If you specify an application the action will be ignored or the end user will see the warning message Invalid URI action domainName The NETBIOS domain name associated
45. number on the token Do not enter your PIN and do not enter the same generated number entered previously If necessary wait until a new number is generated If this step is required it is required only when you mistype the first passcode or when configuration settings in the RSA server change 7 If prompted supply Active Directory credentials a Type the user name and password of a user who is entitled to use at least one desktop or application pool b Selecta domain c Optional Select the Save Password check box if your administrator has enabled this feature and if the server certificate can be fully verified If this is the first time you are saving a password you are prompted to activate the device administrator which is required in order to save a password on Android devices d Tap Connect The desktop and application selector screen appears 8 Tap a desktop or application to connect to it If you are using smart card authentication you are not prompted to supply your PIN again but the login process takes longer than if you use Active Directory authentication If you are connecting to a session based remote desktop which is hosted on a Microsoft RDS host and if the desktop is already set to use the Microsoft RDP display protocol you will not be able to connect immediately You will be prompted to have the system log you off of the remote operating system so that a connection can be made with the PCoIP display protocol f
46. of the window and the oldest content disappears from the top of the window All the other content remains constant and moves upward The PCoIP image cache is capable of detecting this spatial and temporal redundancy Because during scrolling the display information sent to the client device is primarily a sequence of cache indices using the image cache saves a significant amount of bandwidth This efficient scrolling has benefits both on the LAN and over the WAN m On the LAN where bandwidth is relatively unconstrained using client side image caching delivers significant bandwidth savings m Over the WAN to stay within the available bandwidth constraints scrolling performance would be degraded without client side caching Over the WAN client side caching saves bandwidth and ensure a smooth highly responsive scrolling experience With client side caching the client stores portions of the display that were previously transmitted The cache size is 250MB VMware Inc Chapter 4 Using a Microsoft Windows Desktop or Application on a Mobile Device Internationalization and International Keyboards Both the Horizon Client user interface and the documentation are available in English Japanese French German Simplified Chinese Traditional Chinese and Korean International keyboards of English United States Japanese French German Simplified Chinese Traditional Chinese and Korean are supported To choose a language for the keyboard
47. on for a Remote Desktop By default the display resolution is set so that the entire Windows desktop fits inside your device and the desktop icons and task bar icons are a certain size If you change the default to a higher resolution the desktop still fits inside the device but the desktop and taskbar icons become smaller You can pinch your fingers apart to zoom in and make the desktop larger than the device screen You can then tap and drag to access the edges of the desktop VMware Inc 41 Using VMware Horizon Client for Android Changing the Display Resolution Setting You can use the Resolution setting in the Settings dialog box to set the display resolution to a larger value If you are not using full screen mode use the Horizon Client toolbar to display the Settings dialog box If you are using full screen mode tap the Horizon Client Tools icon and tap the settings icon Drag the slider in the Touchpad Sensitivity option For a picture of the settings icon in the Horizon Client Tools radial menu see Horizon Client Tools on page 38 Screen Resolutions for Using Projectors You can use the Resolution setting to set a larger resolution for projectors You can use the Presentation mode setting in the General settings list to display the keyboard and an expanded onscreen touchpad on the device while displaying the remote desktop on the projector or attached monitor The expanded touchpad and keyboard appear when you plug the d
48. onal and tap Connect Connections between Horizon Client and View servers always use SSL The default port for SSL connections is 443 If the View server is not configured to use the default port use the format shown in this example view company com 1443 4 Ifa smart card is required or optional select the smart card certificate to use and enter your PIN If your smart card has only one certificate that certificate is already selected If there are many certificates you can scroll through them if necessary 5 If you are prompted for RSA SecurID credentials or RADIUS authentication credentials either enter your credentials or if you plan to use an embedded RSA SecurID token install an embedded token Option Action Existing token If you use a hardware authentication token or software authentication token on a smart phone enter your user name and passcode The passcode might include both a PIN and the generated number on the token Install software token Click External Token In the Install Software Token dialog box paste the CT KIP URL or CTFString URL that your administrator sent to you in email If the URL contains an activation code you do not need to enter anything in the Password or Activation Code text box 24 VMware Inc Chapter 3 Managing Remote Desktop and Application Connections 6 Ifyou are prompted a second time for RSA SecurID credentials or RADIUS authentication credentials enter the next generated
49. op or Application on page 27 m Disconnecting from a Remote Desktop or Application on page 28 m Log Off from a Remote Desktop on page 28 m Manage Desktop and Application Shortcuts on page 29 Connect to a Remote Desktop or Application To connect to a remote desktop or application you must provide the name of a View server and supply credentials for your user account To use remote applications you must connect to View Connection Server 6 0 or later Note Before you have end users access their remote desktops test that you can log in to a remote desktop from a client device Prerequisites m Obtain the credentials you need to log in such as a user name and password RSA SecurID user name and passcode RADIUS authentication user name and passcode or smart card personal identification number PIN m Obtain the NETBIOS domain name for logging in For example you would use mycompany rather than mycompany com m Perform the administrative tasks described in Preparing View Connection Server for Horizon Client on page 8 VMware Inc 23 Using VMware Horizon Client for Android m Ifyou are outside the corporate network and are not using a security server to access the remote desktop verify that your client device is set up to use a VPN connection and turn that connection on ImporTANT VMware recommends using a security server rather than a VPN If your company has an internal wireles
50. or voice tap the Keyboard Settings key on the onscreen keyboard The Keyboard Settings key is the left most key on the bottom row of the onscreen keyboard VMware Inc 43 Using VMware Horizon Client for Android 44 VMware Inc Troubleshooting Horizon Client You can solve most Horizon Client problems by resetting the desktop or reinstalling the app You can also enable log collection and send log files to VMware for troubleshooting This chapter includes the following topics m Collecting and Sending Logging Information on page 45 m Reset a Remote Desktop or Application on page 47 m Uninstall Horizon Client on page 47 m Horizon Client Stops Responding or the Remote Desktop Freezes on page 48 m Problem Establishing a Connection When Using a Proxy on page 48 Collecting and Sending Logging Information You can configure Horizon Client to collect log information and send log files to VMware for troubleshooting If Horizon Client quits unexpectedly Horizon Client immediately prompts you to send log files to VMware If log collection is enabled the crash log file contains detailed debug information If log collection is disabled only certain exception information is included in the crash log file In Horizon Client 3 1 and later Horizon Client generates three types of log files Horizon_View_Client_logs_timestamp txt Libcdk_timestamp txt and pcoip_client_timestamp txt and keeps the last five
51. ples You can use URIs to make hypertext links and buttons to include in emails or on Web pages The following examples show how to use the URI from the first URI example to code a hypertext link that says Test Link and a button that says TestButton lt html gt lt body gt lt a href vmware view view mycompany com Primary 20Desktop action start session gt Test Link lt a gt lt br gt lt form gt lt input type button value TestButton onClick window location href me vmware view view mycompany com Primary 20Desktop action start session gt lt form gt lt br gt lt body gt lt html gt 22 VMware Inc Managing Remote Desktop and Application Connections Use Horizon Client to connect to View Connection Server or a security server edit the list of servers you connect to log in to or off of remote desktops and use remote applications For troubleshooting purposes you can also reset remote desktops and applications Depending on how the administrator configures policies for remote desktops end users might be able to perform many operations on their desktops This chapter includes the following topics m Connect to a Remote Desktop or Application on page 23 m Certificate Checking Modes for Horizon Client on page 25 m Create a Desktop or Application Shortcut for the Android Home Screen on page 26 m Manage Server Shortcuts on page 27 m Select a Favorite Remote Deskt
52. pp icon until the Uninstall trash can icon appears on your device VMware Inc 47 Using VMware Horizon Client for Android 3 Drag the app to the Uninstall trash can icon Alternatively you can go to Apps gt Settings and select Applications gt Manage Applications to uninstall Horizon Client What to do next Reinstall Horizon Client See Install or Upgrade Horizon Client on an Android Mobile Device on page 12 Horizon Client Stops Responding or the Remote Desktop Freezes When the screen freezes first try resetting the remote desktop operating system Problem Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes Cause Assuming that View servers are configured properly and that firewalls surrounding them have the correct ports open other issues usually relate to Horizon Client on the mobile device or to the guest operating system on the remote desktop Solution m If the operating system in the remote desktop freezes use Horizon Client on the device to reset the desktop This option is available only if the View administrator has enabled this feature m Uninstall and reinstall the app on the device m If resetting the remote desktop and reinstalling Horizon Client do not help you can reset the Android device as described in the user guide for your Android device m If you get a connection error when you attempt to connect to the server you might need to change yo
53. pplications or Favorite Dcuments list If the Manage bar is not visible tap the chevron gt next to Favorite Applications or Favorite Documents 2 Tap to remove the check mark next to the name of the application or file in the favorites list Reorder an application or file in the favorites list 1 Tap Manage under the Favorite Applications or Favorite Documents list If the Manage bar is not visible tap the chevron gt next to Favorite Applications or Favorite Documents 2 Ih the favorites list touch and hold the handle on the left side of the application or file name and drag the favorite up or down the list Norte To use the Unity Touch feature with View 5 3 x desktops the Remote Experience Agent must be installed on the desktops If you have the Remote Experience Agent installed but want to turn off this feature you can set a registry value on the remote desktop If users have a floating desktop users favorite applications and files can be saved only if Windows roaming user profiles are configured for the desktop Administrators can create a default Favorite Applications list that end users see the first time the sidebar appears For View Connection Server 5 3 x servers see the View Feature Pack Installation and Administration document For View Connection Server 6 0 and later servers see the Setting Up Desktop and Application Pools in View document VMware Inc Chapter 4 Using a Microsoft Windows D
54. rom VMware After you connect to a desktop or application for the first time a shortcut for the desktop or application is saved to the Recent Connections screen Horizon Client 3 0 or Recent tab Horizon Client 3 1 and later The next time you want to connect to the remote desktop or application you can tap the shortcut instead of typing the server s name Certificate Checking Modes for Horizon Client Administrators and sometimes end users can configure whether client connections are rejected if any or some server certificate checks fail Certificate checking occurs for SSL connections between View Connection Server and Horizon Client Certificate verification includes the following checks m Is the certificate intended for a purpose other than verifying the identity of the sender and encrypting server communications That is is it the correct type of certificate m Has the certificate expired or is it valid only in the future That is is the certificate valid according to the computer clock m Does the common name on the certificate match the host name of the server that sends it A mismatch can occur if a load balancer redirects Horizon Client to a server that has a certificate that does not match the host name entered in Horizon Client Another reason a mismatch can occur is if you enter an IP address rather than a host name in the client VMware Inc 25 Using VMware Horizon Client for Android m Is the certificate signed by a
55. s Manage Server Shortcuts After you connect to a server Horizon Client creates a server shortcut You can edit and remove server shortcuts Horizon Client saves the server name or IP address in a shortcut even if you mistype the server name or type the wrong IP address You can delete or change this information by editing the server name or IP address If you do not type a server description the server name or IP address becomes the server description Server shortcuts can appear on multiple pages and you can swipe across pages to see more shortcuts Horizon Client creates new pages as needed to accommodate all of your server shortcuts Procedure m In Horizon Client 3 0 perform these steps a On the Recent Connections screen tap the Cloud icon in the upper right corner of the screen b Touch and hold a server name or IP address until the context menu appears c Use the menu to delete the server or edit the server name server description or user name m In Horizon Client 3 1 and later perform these steps a On the Servers tab touch and hold the server shortcut until the context menu appears b Use the menu to delete the server or edit the server name server description or user name Select a Favorite Remote Desktop or Application You can select remote desktops and applications as favorites Favorites are identified by a star The star helps you quickly find your favorite desktops and applications Your favorite selections are sa
56. s are to disconnect users from View Connection Server when they remove their smart cards or to keep users connected to View Connection Server when they remove their smart cards and let them start new desktop or application sessions without reauthenticating a In View Administrator select View Configuration gt Servers b On the Connection Servers tab select the View Connection Server instance and click Edit c On the Authentication tab select or deselect the Disconnect user sessions on smart card removal check box to configure the smart card removal policy d Click OK to save your changes Restart the View Connection Server service to make your changes take effect If you select the Disconnect user sessions on smart card removal check box Horizon Client returns to the Recent Connections screen Horizon Client 3 0 or Recent tab Horizon Client 3 1 and later when users remove their smart cards Set the policy on the desktop If you use the Group Policy Editor gpedit msc you have the following possible settings no action lock workstation force log off or Disconnect if a Remote Desktop Services session After you open gpedit msc in the desktop operating system go to Windows settings gt Security settings gt Local policies gt Security options gt Interactive logon smart card removal behavior Run the gpupdate force command after you change the configuration to force a group policy refresh VMware Inc Chapt
57. s network to provide routable access to remote desktops that your device can use you do not have to set up a View security server or VPN connection m Verify that you have the fully qualified domain name FQDN of the server that provides access to the remote desktop or application Note that underscores _ are not supported in server names You also need the port number if the port is not 443 m If you plan to use embedded RSA SecurID software verify that you have the correct CT KIP URL and activation code See Using Embedded RSA SecurID Software Tokens on page 11 m Configure the certificate checking mode for the SSL certificate presented by View Connection Server See Certificate Checking Modes for Horizon Client on page 25 m Ifyou have you Horizon Client 3 5 or later and plan to use Touch ID to authenticate add at least one fingerprint in the Touch ID amp Passcode setting on your iOS device For complete Touch ID authentication requirements see GUID F1848930 0D37 484E 9A 86 20FEDA7F62E3 GUID F1848930 0D37 484E 9 A86 20FEDA7F62E3 Procedure 1 Ifa VPN connection is required turn on the VPN 2 Tap the VMware View Horizon Client 3 0 or Horizon Horizon Client 3 1 and later app icon on the Home screen 3 Connect to a View server Option Action Horizon Client 3 0 Tap Add Server type the name of a View server and tap Connect Horizon Client 3 1 and later Type the name of a View server type a description opti
58. sktops on virtual servers machine RDS hosts and remote applications Smart cards for RDS desktops Horizon Client 3 4 and later and View Agent 6 1 and later Note You can also use Horizon Client to securely access remote Windows based applications in addition to remote desktops Selecting an application in Horizon Client opens a window for that application on the local client device and the application looks and behaves as if it were locally installed You can use remote applications only if you are connected to View Connection Server 6 0 or later For information about which operating systems are supported for the RDS Remote Desktop Sessions host which provides remote applications and session based desktops see Supported Operating Systems for View Agent topic in the View 5 x or 6 x installation documentation Input Devices Keyboards and Keyboard Settings Horizon Client for Android supports Bluetooth and docked keyboard devices and keyboards You can also set preferences for settings such as auto capitalization and text correction External Keyboards and Input Devices For information about the devices that your specific tablet supports see the documentation from the tablet manufacturer VMware Inc 33 Using VMware Horizon Client for Android External keyboards are sometimes automatically detected by Horizon Client For some external keyboards you must either tap the tablet screen with three fingers at the same t
59. t http www vmware com go viewclients m Become familiar with your device s procedure for installing apps VMware Inc Chapter 1 Setup and Installation Devices from different manufacturers use different methods for installing Android apps See the manufacturer s user s guide for your device Depending on the device you might have to perform the following tasks before you can install an app m Install a particular driver m Install a file browser Procedure 1 Browse to the URL for downloading the Horizon Client app or search for the Horizon Client app in the Google Play Store or Amazon Appstore for Android For some devices you download the file to the device For others you download the file toa PC ora USB device If necessary copy the app apk file to your device Install the app according to your device s customary procedure for installing apps For example on some devices you must tap the file to install it To determine that installation succeeded verify that the VMware View Horizon Client 3 0 or Horizon Horizon Client 3 1 or later app icon appears on one of the desktops of your Home screen Configure AirWatch to Deliver Horizon Client to Mobile Devices You can configure AirWatch to deliver Horizon Client to mobile device users You can optionally specify a default list of View Connection Server instances The View Connection Server instances that you specify appear as shortcuts in Horizon Client If yo
60. tar no longer appears in the upper right corner of the name and the name disappears from the Favorites tab 4 Optional In Horizon Client 3 1 and later tap the Favorites tab to display only favorite desktops or applications You can tap the All tab to display all the available desktops and applications Disconnecting from a Remote Desktop or Application You can disconnect from a remote desktop without logging off so that applications remain open on the remote desktop You can also disconnect from a remote application so that the remote application remains open When you are connected to the remote desktop or application and are not using full screen mode you can disconnect by tapping the Menu button in the upper right corner of the screen and selecting Disconnect If you are using full screen mode you can disconnect by tapping the Horizon Client Tools icon and tapping the Disconnect icon For pictures of the icons see Horizon Client Tools on page 38 Note A View administrator can configure your desktop to automatically log off when disconnected In that case any open programs in your desktop are stopped Log Off from a Remote Desktop You can log off from a remote desktop operating system even if you do not have a desktop open in Horizon Client If you are currently connected to and logged in to a remote desktop you can use the Windows Start menu to log off After Windows logs you off the desktop is disconnected
61. the desktop screen or the Horizon Client Tools radial menu Navigate to an application Tap All Programs and navigate to the application just as you would from the Windows Start menu Navigate to a file Tap My Files to access the User folder and navigate to the file My Files includes folders such as My Pictures My Documents and Downloads My Files includes the folders in the user profile USERPROFILE directory If you relocate the system folder in the USERPROFILE directory the My Files menu can also display content from the relocated folder whether it is a local relocated folder or a network share folder VMware Inc 35 Using VMware Horizon Client for Android 36 Table 4 4 Unity Touch Sidebar Actions for a Remote Desktop Continued Action Search for an application or file Procedure m Tap in the Search box and type the name of the application or file To use voice dictation tap the microphone on the keyboard m To launch an application or file tap the name of the application or file in the search results m To return to the home view of the sidebar tap the X to close the Search box Open an application or file Tap the name of the file or application in the sidebar The application starts and the sidebar closes Switch between running applications or open windows Tap the application name under Running Applications If more than one file is open for one application tap the chevron gt ne
62. ting vmware view URIs 19 Examples of vmware view URIs 21 3 Managing Remote Desktop and Application Connections 23 Connect to a Remote Desktop or Application 23 Certificate Checking Modes for Horizon Client 25 Create a Desktop or Application Shortcut for the Android Home Screen 26 Manage Server Shortcuts 27 Select a Favorite Remote Desktop or Application 27 Disconnecting from a Remote Desktop or Application 28 Log Off from a Remote Desktop 28 Manage Desktop and Application Shortcuts 29 4 Using a Microsoft Windows Desktop or Application on a Mobile Device VMware Inc Feature Support Matrix for Android 31 Input Devices Keyboards and Keyboard Settings 33 Enable the Japanese 106 109 Keyboard Layout 34 Using Native Operating System Gestures with Touch Redirection 34 Using the Unity Touch Sidebar with a Remote Desktop 35 Using the Unity Touch Sidebar with a Remote Application 37 Horizon Client Tools 38 Gestures 40 Multitasking 41 Saving Documents in a Remote Application 41 Screen Resolutions and Using External Displays 41 PCoIP Client Side Image Cache 42 31 Using VMware Horizon Client for Android Internationalization and International Keyboards 43 5 Troubleshooting Horizon Client 45 Collecting and Sending Logging Information 45 Enable Horizon Client Log Collection 45 Manually Retrieve and Send Horizon Client Log Files 46 Disable Horizon Client Log Collection 46 Reset a Remote Desktop or Application 47 Uninstall
63. to display the General Settings list and tap the Touch redirection option to deselect the check box VMware Inc Chapter 4 Using a Microsoft Windows Desktop or Application on a Mobile Device Using the Unity Touch Sidebar with a Remote Desktop You can quickly navigate to a remote desktop application or file from a Unity Touch sidebar From this sidebar you can open files and applications switch between running applications and minimize maximize restore or close windows and applications in a remote desktop If the Unity Touch feature is enabled the sidebar appears on the left side of the screen when you first access a remote desktop Figure 4 1 Unity Touch Sidebar for a Remote Desktop All Programs Ke My Files Mozilla Firefox al Calculator D Desktop lnk If you access a desktop that has Unity Touch enabled but the sidebar is not displayed you can see a tab on the left side of the screen Besides swiping this tab to the right to open the sidebar you can slide the tab up or down From this sidebar you can perform many actions on a file or application Table 4 4 Unity Touch Sidebar Actions for a Remote Desktop Action Procedure Show the sidebar Swipe the tab to the right When the sidebar is open you cannot perform actions on the desktop screen or the Horizon Client Tools radial menu Hide the sidebar Swipe the tab to the left to close the sidebar When the sidebar is open you cannot perform actions on
64. tures on page 40 m Multitasking on page 41 m Saving Documents in a Remote Application on page 41 m Screen Resolutions and Using External Displays on page 41 m PCoIP Client Side Image Cache on page 42 m Internationalization and International Keyboards on page 43 Feature Support Matrix for Android Some features are supported on one type of Horizon Client but not on another Table 4 1 Features Supported on Windows Desktops for Android Horizon Clients Windows Windows Windows Windows Windows Server 10 8 x 7 Vista Windows XP 2008 2012 R2 Feature Desktop Desktop Desktop Desktop Desktop Desktop RSA SecurID or RADIUS X X X Limited Limited X Single sign on X X X Limited Limited X RDP display protocol PColIP display protocol X X X Limited Limited X USB access Real Time Audio Video RTAV VMware Inc 31 Using VMware Horizon Client for Android 32 Table 4 1 Features Supported on Windows Desktops for Android Horizon Clients Continued Windows Windows Windows Windows Windows Server 10 8 x 7 Vista Windows XP 2008 2012 R2 Feature Desktop Desktop Desktop Desktop Desktop Desktop Wyse MMR Windows 7 MMR Virtual printing Location based printing X X X Limited Limited X Smart cards X X x Limited Limited X Multiple monitors Windows 10 desktops require View Agent 6 2 or later Windows Server 2012 R2 desktops require View Agent 6 1 or later ImporTANT
65. ur proxy settings Problem Establishing a Connection When Using a Proxy 48 Sometimes if you attempt to connect to View Connection Server using a proxy while on the LAN an error occurs Problem If the View environment is set up to use a secure connection from the remote desktop to View Connection Server and if the client device is configured to use an HTTP proxy you might not be able to connect Cause Unlike Windows Internet Explorer the client device does not have an Internet option to bypass the proxy for local addresses When an HTTP proxy is used for browsing external addresses and you try to connect to View Connection Server using an internal address you might see the error message Could not establish connection Solution Remove the proxy settings so that the device no longer uses a proxy VMware Inc Index A AirWatch integration 13 Android installing Horizon Client on 7 Android Horizon Client uninstalling 47 B background multitasking 41 C caching client side image 42 certificates ignoring problems 25 client image cache 42 connection problems 48 customer experience program desktop pool data 15 D disconnecting from a remote desktop 28 display requirements 41 displays external 41 E external displays 41 F favorites 27 favorites list in Unity Touch sidebar 35 feature support matrix 31 G Google Play Store 12 47 H hardware requirements Android devices 7 smart car
66. ur mobile device users use both the ARM and x86 versions of Horizon Client you must decide which version of Horizon Client to deploy with the AirWatch console The AirWatch console cannot deploy both the ARM and the x86 version at the same time Prerequisites Install and deploy AirWatch See http www air watch com Download the Horizon Client app from the VMware Downloads page at http www vmware com go viewclients or from the Google Play Store or Amazon Appstore for Android Become familiar with the AirWatch console This procedure assumes you know how to use the AirWatch console For more information see the AirWatch documentation or online help AirWatch integration is supported with Horizon Client 3 2 and later Procedure 1 Log in to the AirWatch console as an administrator 2 Select Accounts gt Users gt List View click Add User and add user accounts for the users who will run Horizon Client on their mobile devices 3 Select Accounts gt Users gt User Groups click Add and create a user group for the user accounts that you created 4 Create an application profile for Horizon Client in AirWatch VMware Inc a Select Apps amp Books gt Applications gt Application Settings gt Profiles and click Add Profile b Select the SDK Profile configuration type 13 Using VMware Horizon Client for Android 14 Select the Android profile type Optional Click Custom Settings to configure a default list of View Con
67. ve VMware s response to customer requirements No data that identifies your organization is collected Horizon Client information is sent first to View Connection Server and then on to VMware along with data from View servers desktop pools and remote desktops Although the information is encrypted while in transit to View Connection Server the information on the client system is logged unencrypted in a user specific directory The logs do not contain any personally identifiable information The administrator who installs View Connection Server can select whether to participate in the VMware customer experience improvement program while running the View Connection Server installation wizard or an administrator can set an option in View Administrator after the installation Table 1 1 Data Collected from Horizon Clients for the Customer Experience Improvement Program Is This Field Made Anonymous Description Example Value Company that produced the No VMware Horizon Client application Product name No VMware Horizon Client Client product version No The format is x x x yyyyyy where x x x is the client version number and yyyyyy is the build number Client binary architecture No Examples include the following m i386 m x86_64 arm Client build name No Examples include the following m VMware Horizon Client Win32 Windows m VMware Horizon Client Linux m VMware Horizon Client iOS m VMware Horizon Client Mac m VMware
68. ved even after you log off from the server Prerequisites Obtain the credentials you need to connect to the server such as a user name and password or RSA SecurID and passcode Procedure 1 Connect to the View server Option Description Horizon Client 3 0 On the Recent Connections screen tap the Cloud icon in the upper right corner and tap the server name Horizon Client 3 1 and later On the Servers tab tap the server shortcut 2 If prompted supply your RSA user name and passcode your Active Directory user name and password or both VMware Inc 27 Using VMware Horizon Client for Android 3 Perform these steps to select or deselect a desktop or application as a favorite Option Action Select a favorite Horizon Client 3 0 Touch and hold the desktop or application name until the context menu appears and tap Mark as Favorite A star appears in the upper right corner of the name Horizon Client 3 1 and later Touch and hold the desktop or application name until the context menu appears and tap Mark as Favorite A star appears in the upper right corner of the name and the name appears on the Favorites tab Deselect a favorite Horizon Client 3 0 Touch and hold the desktop or application name until the context menu appears and tap Unmark Favorite Horizon Client 3 1 and later On the All or Favorites tab touch and hold the desktop or application name until the context menu appears and tap Unmark Favorite A s
69. with the user who is connecting to the remote desktop or application For example you would use mycompany rather than mycompany com tokenUserName Specifies the RSA or RADIUS user name Use this query only if the RSA or RADIUS user name is different from the Active Directory user name If you do not specify this query and RSA or RADIUS authentication is required the Windows user name is used The syntax is tokenUserName name Examples of vmware view URIs You can create hypertext links or buttons with the vmware view URI scheme and include these links in email or on a Web page Your end users can click these links to for example launch a particular remote desktop with the startup options you specify URI Syntax Examples Each URI example is followed by a description of what the end user sees after clicking the URI link 1 VMware Inc vmware view view mycompany com Primary 20Desktop action start session Horizon Client is launched and connects to the view mycompany com server The login box prompts the user for a user name domain name and password After a successful login the client connects to the desktop whose display name is displayed as Primary Desktop and the user is logged in to the guest operating system Norte The default display protocol and window size are used The default display protocol is PCoIP The default window size is full screen vmware view view mycompany com 7555 Primary 20Desktop This UR
70. xt to the application to expand the list Minimize a running application or window Touch and hold the application name under Running Applications until the context menu appears Tap Minimize Maximize a running application or window Touch and hold the application name under Running Applications until the context menu appears Tap Maximize Close a running application or window Touch and hold the application name under Running Applications until the context menu appears Tap Close Restore a running application or window to its previous size and position Touch and hold the application name under Running Applications until the context menu appears Tap Restore Create a list of favorite applications or files 1 Search for the application or file or tap Manage under the Favorite Applications or Favorite Documents list If the Manage bar is not visible tap the chevron gt next to Favorite Applications or Favorite Files 2 Tap the check box next to the names of your favorites in the search results or in the list of available applications or files The favorite that you add last appears at the top of your favorites list Your favorites are remembered across all of your mobile devices so that for example you have the same list whether using your smart phone or your tablet Remove an application or file from the favorites list 1 Search for the application or file or tap Manage under the Favorite A
71. zon Appstore for Android 7 Use the AirWatch console to install the Horizon Client application on the mobile devices You cannot install the Horizon Client application before the effective date on the Deployment tab AirWatch delivers Horizon Client to the mobile devices in the user group that you associated with the Horizon Client application When a user launches Horizon Client Horizon Client communicates with the AirWatch MDM Agent on the device If you configured a default list of View Connection Server instances AirWatch pushes the server information to the AirWatch MDM Agent on the device and shortcuts for those servers appear in Horizon Client What to do next You can use the AirWatch console to edit the Horizon Client application and push those changes to mobile devices For example you can add a default View Connection Server instance to the server list for the Horizon Client application VMware Inc Chapter 1 Setup and Installation Horizon Client Data Collected by VMware If your company participates in the customer experience improvement program VMware collects data from certain Horizon Client fields Fields containing sensitive information are made anonymous VMware collects data on the clients to prioritize hardware and software compatibility If your company s administrator has opted to participate in the customer experience improvement program VMware collects anonymous data about your deployment in order to impro

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