Third-Party Supplier Handbook
Contents
1.2. New Jersey Natural Gas Attn Dennis Puma Treasury Services 1415 Wyckoff Road Wall NJ 07719 Deposit Requirements The required security deposit is equal to the peak month s bill determined by using NJNG s general service low load factor rates for customers being billed under the utility consolidated billing or the dual billing method For a description of available billing methods see page 7 For customers being billed under the supplier consolidated billing method the supplier is required to post a security deposit equal to at least two times the peak month s bill The minimum security deposit amounts are as follows Commercial Only 25 000 Residential Only 50 000 Both Commercial amp Residential 75 000 A security deposit can be in the form of a letter of credit a surety bond cash or a supplier can choose to apply for a corporate guarantee NJNG has a standard form for both the letter of credit and the corporate guarantee which can be found in the appendix section Three Types of Billing Services NJNG offers three types of billing services to help you manage your day to day business needs and best serve your customers 1 Utility Consolidated Billing For a moderate fee NJNG will consolidate your commodity charges and our transportation charges on one bill Your name and phone number will appear on your customers bills along with a monthly price comparison to NJNG s bundled rates You may choose from the fol
3. Design Printing Specifications 60 Ib opaque or text stock 8 12 x 3 1 2 no folds No glossy paper permitted Third party supplier logo and phone number must be prominently displayed on the bill insert Inserts may run for one full NJNG billing cycle They may not run from the middle of one cycle to the middle of the following month s billing cycle See billing cycle dates listed above No Z or accordion folds No cut outs stickers or labels Insert must have date of use imprinted usually lower right on front or back of insert i e 11 02 The use of any other paper size must be pre approved by NJNG at the time of reserving space in the NJNG bill insert schedule Specifications are based on weight requirements for one ounce first class mailing Extra postage fees may apply if the specifications listed above are not followed Other items to note Supplier mailings under this option would be handled as separate bill mailings for each supplier and not included with the regular NJNG bill cycle runs NJNG would act as a mail fulfillment center NJNG would also include its regular monthly inserts and BPU mandated messages NJNG benefits from a discounted postal bulk mail rate for the total number of bills we send per municipality Reducing the bulk number could result in NJNG losing a discount for all items mailed depending on how many bills are processed under this option Suppliers using this option would have to make NJN
4. Example TJL1109 txt TETCO 820007 NJ Nat Gas 11 09 1998 100 TRANS 1 5767 600433 NJNG 1 1 09 1998 500 32 Customer Usage Upload File Example Allows you to upload your usage from a flat file on disk File Format xxxyyyzz txt xxx 3 character company id ex TJL yyy Month of nomination ex TMR zz Any numeric sequence ex 01 For example TJLTMRO1 txt would be company TJL user s TMR s usage request This convention is important because the records will be added to the company id and the user code on the name of the file Data Format Account Number Meter Number e There are no spaces between text and commas e No double quotes Example TJLTMRO1 txt 033200139291 329392 053292932299 329222 33 Terms and Definitions The following is a list of commonly used terms for your reference AMR Automated Meter Reading Device BPU Board of Public Utilities Allows for daily metering Requirement for FT and IT service classifications The governing body that oversees New Jersey State utilities BTU British Thermal Unit The quantity of heat required to raise the temperature of one pound of water one degree Fahrenheit at or near 39 2F Capacity The maximum quantity of natural gas that can be transported in a given period of time Cashout City Gate It is the settlement of positive or negative differences imbalance between actual nominations and actual use In
5. s access to your account when we are notified NJNG is not responsible for former employees gaining access to your nomination information if the above precautions were not followed 24 Signing On To access the New Jersey Natural Gas Electronic Bulletin Board bring up a browser and enter the following address njliving com Click on the New Jersey Natural Gas gt Supplier Relations gt Electronic Bulletin Board Signing on e Type in the user code assigned to you by NJNG e Type in your password e Click submit System Messages e System messages may be very important for nominating and requesting information on our system You will see all of your unread messages as you enter the system PLEASE review them as they may affect your daily business You can also review them from within the system e Click on Main Menu to continue YOU ARE REQUIRED TO REVIEW ALL NEW MAIL MESSAGES ON A DAILY BASIS 25 Screens summary General Contacts Contact person s phone and fax numbers for any questions or inquiries about customer usage history requests or your supplier account NJNG Information Provides a corporate overview of New Jersey Natural Gas Home New Jersey Natural Gas logo User Manual Download Download the latest user documentation on line Change Password You may change your password using this screen If you forget your password you must call the NJNG Hotline to have it reset This is the screen they will be
6. If a customer contacts NJNG to drop a supplier after the 14 day rescission period has ended the customer will revert to general service on their bill cycle If the request is received by the first business day of the month the request will be completed the following month i e If a customer calls on October 1 he will revert back to general service on cycle in November If a customer calls on October tenth he will revert to general service on cycle in December OoO000 0 14 Other Customer Account Maintenance e fa customer contacts NJNG to relocate in or out of service territory or to terminate service NING will notify the supplier on a monthly basis via e mail The e mail will state that the customer is no longer transporting and the effective date e NJNG reviews demand levels on a monthly basis If a demand level is changing the supplier will be notified by fax The fax is sent to the nominations contact e Suppliers can change their account number not the utility account number for the customer by using an action code of A The following table lists the information requirements for each Customer Account Number to be completed in a formatted text file see page 16 for file layout or an Excel spreadsheet template provided by NJNG General Information Valid Options values Information Requirements Account Number Mandatory Name Optional Service Address Optional
7. read date read type degree days therms days in the period and rate code The base load heat factor and demand levels are also provided for each meter Customer Usage Summary Screen This screen displays the account at a glance including customer name account number and total number of meters For each meter the following information is provided Service Address Number Meter position Meter HMAD FT MDQ CTB MDQ SCR Level Indicator Residential Level Indicator Read Dates Min and Max Total Degree Days Total Billing Days Total Therms Please Note This screen is only available if no additional review is required on any meter associated with the account Nomination Confirmation Information Nomination Detail All daily nomination volumes for the month get entered into this screen by pipeline contract number activity number and pipeline shipper The volumes are then summarized by rate class type The nomination deadline times are listed at the top of the screen Allocation Volumes Breaks down the confirmed volumes into rate class summary for each day of the month This screen also shows the FT MDQ volume the Capacity Release volume and PAC if applicable The Marketer Agreement Flag is also on this screen as a confirmation that the user has reviewed certain situations Reports Nominations Reports a daily summary of all your nominations for the given month Confirm Allocations by Rate Class Reports a daily su
8. 168 Alpha Future Use NJNG 06 169 174 Alpha CTB MDQ 09 175 183 Numeric 0 00 CTB HMAD 09 184 192 Numeric 0 00 Below is the format of the confirmation file advising the status of each account submitted Formatted Confirmation File Field Name Field Start End Field Type Size Position Position Customer Number 12 10 21 Alpha Customer Name 25 23 47 Alpha Service Address 25 49 13 Alpha State 05 75 79 Alpha Meter Number 09 81 89 Numeric Bill Option 04 91 94 Numeric Capacity Release Option 04 95 98 Alpha Phone Number 12 100 111 Alpha Signature Date 08 113 120 Alpha MM DD YY Start Month amp Year 08 122 129 Alpha MM YY Supplier ID 04 131 134 Alpha Transportation Service type 04 136 139 Alpha Customer Demand Level CTB 05 141 145 Numeric Demand Level Indicator SCR amp RT 02 147 148 Alpha Customer Read bill Cycle 02 150 151 Alpha Processed Record Indicator 02 153 154 Alpha Processed Record Message 30 156 185 Alpha 16 The following table displays messages you might receive in a confirmation file ENROLLMENT MESSAGES DESCRIPTION nvalid Transport Srvc Type nvalid Billing Option No Matching Account Number No Match on Meter Number No Match on Service Address ill tem Table required for processing Account on Profile with same MRKTR Marketer Not Found On Profile Generic Message Duplicate Option 3 Account MultiMeter No Match
9. On Meter Number Broker Rate Required Account on profile with different MKTR ill Factor Invalid Account ID does not exist Date Invalid or Missing iscal year not set up chedule date not found No match on meter amp service address o active service connection valid transportation type for account ccount processed zero rate entered on matching start MM YY rocess code violation Account Processed broker switch Account Processed normally nactive account Rate Change Successful ill Item rate not found Cust not transporting w supplier Requested rate change date expired Request date is invalid nknown error occurred for this option Record already exists Chg of TSD Srv not eligible at the time nvalid TSD Indicator C Not Eligible for Supplier Billing NJNG Missing F1926 UDC 561936 Account Number Change Successful Account already Terminated Invalid Meter Requested Multi Mtr all meters must be provided Chg of CTB Srv not eligible at the time Chg of Capacity Srv not eligible at the time Pending Bill Item Table Overlaid Signature dt is greater than current dt Customer Enrollment Overview sample To enroll a customer for the month of April a supplier sends in an enrollment between the day following the first business day in February and the first business day in March NJNG mails a confirmation letter to the customer within two days On or about March 20 the required volumes w
10. and time will be enrolled e It is assumed that the supplier has obtained authorization from the customer prior to sending their enrollment e NJNG will validate the customer account number meter number and or service address if provided in the file If the account number or meter number does not match NJNG s customer database the record will be rejected e Once the supplier s request has been processed the supplier will receive an e mail confirmation file advising them of the status of each account submitted The supplier should receive this within one business day The supplier can resubmit accounts that were not successfully processed The expected start date is included in the confirmation file in MM DD YY format 13 A single file needs to contain customer information for those accounts that have the same anticipated start month and year i e If there is a group of customers who will be starting in April and group who will be starting in May you need to send us two files A single file can contain starts switches and drops as long as they are for the same month NJNG can accept files in Excel Version 2000 template provided by NJNG or formatted text file see page 16 for file layout E mail files to NaturalSolutionsSignup njng com Information Specific to New Enrollment Files NJNG will send the customer a confirmation letter notifying them of their selected supplier and expected start date A residential customer has 14
11. calendar days from the date of the confirmation letter to cancel an enrollment If a customer contacts NJNG during the 14 day period to rescind their enrollment the corresponding transactions are voided as if they never occurred The customer will be reinstated with their previous supplier or remain with the utility Information Specific to Files to Change Billing Determinants or Rates To change customer billing determinants the only fields required are highlighted on page 16 Place an R in the action code field and an associated date in the Signature Date field MM DD YY format along with bill and capacity release options per therm or percent discount for commodity and the percent budget discount All field values will be used to construct the new bill structure for the customer Suppliers may change a customer s billing determinants using NJNG s Excel template or enrollment text file These changes may be included in the same file as new enrollments If a rate change is sent and the customer has not billed the rates provided by the supplier will replace the rates specified during the initial enrollment If the customer is actively billing the commodity rate changes will occur on the effective date provided by the supplier as long as the date has not expired Information Specific to Drop Files When dropping a customer the required fields are Account number Drop month and year Supplier ID Transport service type Action code
12. class summary and click Nominate see below Creating Updating a Nomination First choose the day for the nomination The system defaults to tomorrow If you change the defaulted date hit Recall New Day Choose the Pipeline required field Enter the Contract Number required field Enter the Activity Number required field for Transco Enter Pipeline Shipper i e Who owns the pipeline contract its being shipped on Enter Nominated Volume required field Repeat for each contract and activity If more than 10 lines are needed you need to click nominate to get more data entry lines Verify Pipeline Summary breakdown is correct Note any Imbalance gas in the Pipeline Summary Enter the volume breakdown by rate class on the Rate Class Summary you can also modify these allocations at any time of the month in the Allocation Volume screen e Unallocated MUST EQUAL ZERO e Required volumes CANNOT be exceeded Verify the Nomination to End of Month check box is on or off as needed The system will default the nominations through the end of the month If you do not want to make the nomination through the end of the month click on Nomination to End of Month to uncheck the box 29 When all information is entered for the date at the bottom of the screen Click Nominate DO NOT FORGET TO HIT NOMINATE NOMINATIONS DO NOT GET SUBMITTED UNTIL THIS BUTTON IS CLICKED AND YOU RECEIVE NO ERROR MESSAGES ON YOUR NOMINATIONS If you receive error
13. reserve the right to limit new customers served under this service if it determines that service expansion is detrimental to existing firm customers e The classification of customers are subject to e Operational Flow Order OFO NJNG will require delivery of a set volume of gas The volume of gas will be equal to the customer s maximum daily quantity If the supplier fails to deliver the required amount of gas he will be billed at the applicable Unauthorized Use charge in effect during the OFO period for the volume that was not delivered 10 The following applies to CTB SCR and RT NJNG schedules actual meter reads for all commercial accounts If an actual read is not obtained an estimated bill is generated based on past consumption patterns The following chart details the different components that make up the LDC charges Administrative Meter D1 D2 Delivery Charges Charges Demand Demand Charge Charge Charge CTB X X X X X SCR X X X X RT X X Administrative charges meter charges and demand charges are all monthly charges The D1 demand charge is based on the maximum daily quantity MDQ The D2 or balancing charge is based on the minimum daily quantity MDB A more detailed explanation can be found in the NJNG tariff The delivery charge is based on that month s consumption For SCR and RT customers the delivery charge includes the balancing charge If the supplier fails to
14. the opportunity to communicate with customers through inserts placed in your customers bills We will include your company s insert as specified below All materials are subject to NJNG approval and certain restrictions apply Reserving space one year in advance is suggested to ensure availability However we will accommodate your request with at least 60 days notice prior to the month you would like your insert to be included If you are interested in this option please contact our supplier relations consultants Full shipment of inserts must arrive to NJNG on shipping skids Please ship to NJNG Loading dock 1415 Wyckoff Road Wall NJ 07719 Attn Inserter Room Bill Inserts Shipping Delivery Requirements Inserts must be bundled with each piece facing same direction Inserts must be placed in flat cartons Sample insert must be placed on exterior of carton A 10 percent additional volume must be added to total quantity to account for possible damage during insertion process Delivery must be between Monday and Friday 8 00 a m to 4 30 p m No holiday delivery If shipping skids are necessary they should measure 36 x 36 Shipping Instructions continued Please include a cover letter along with shipment that provides Supplier Name Contact Person Daytime Phone Number Instructions including dates to run quantity and use of insert Shipments should be directed to the attention of Corporate Communications
15. window RT Code Minimum Annual Maximum Annual Average Therms Usage Usage RA 0 200 100 RB 201 400 300 RC 401 600 500 RD 601 700 650 RE 701 800 750 RF 801 900 850 RG 901 1000 950 RH 1001 1100 1050 RI 1101 1200 1150 RJ 1201 1300 1250 RK 1301 1400 1350 RL 1401 1500 1450 RM 1501 1600 1550 RN 1601 1700 1650 RO 1701 1800 1750 RP 1801 1900 1850 RQ 1901 2000 1950 RR 2001 gt 2100 12 Enrollment NJNG requires Suppliers to provide transactions for enrollments switches rate changes or drops for all transportation customers in either a formatted text file a specified Excel spreadsheet or through an EDI transaction file More information on EDI can be found at page 21 The deadline for enrollments switches and drops is the first business day of the month prior to the month and year of the requested transaction e g If customers are starting in March NJNG should receive the file no later than February All transactions will occur on the customer s read cycle in the start month and year requested in the file The only exception is a commodity charge change which will occur on the effective date provided by the supplier as long as the customer has not billed through the requested date The following fields may be required in either the formatted text file or an Excel spreadsheet for each customer account number depending on the action you are requesting These only apply
16. G whole in terms of billing postage costs Total weight restriction is less than an ounce for the bill return envelope and inserts For anything over this weight the supplier would incur the additional postage costs Service Classifications Offered by NJNG Can serve Can serve Requires Is Has monthly Trued up residential commercial AMR balanced required annually at customer customers device monthly nominations an aggregate level Residential RT X X X Small Commercial X X X Rebundled SCR Annual usage lt 5 000 therms Comprehensive and X X X Balancing CTB Firm X X X Transportation Service FT AMR Device Is an Automatic Meter Reading Device This allows NJNG and the providing supplier to obtain daily usage from these meters Balanced Monthly These customers will be cashed out on a monthly basis NJNG uses the New York City Gate Weekly Index pricing for the appropriate month to determine the cash out rates Required Nominations The supplier is responsible for delivering the required volumes of gas on a daily basis The supplier will be given the required volumes through the NING EBB on approximately the 20 day for the following month delivery requirements These volumes are based on the customer average usage for that month and are given in aggregate The following applies to FT only e This classification is available to all commercial customers but NJNG does
17. I Electronic Data Exchange 34 Item Table 006 006E 006ED 007 007E 007ED 005 096 029E 207E 206E 014 016 016ED 204E 004 004E 024 026 027 029 030 049 253 053 053E 057 230 229 214 207ED 099 004ED 207 206ED 206 204 094 208 008 096C 096H 096B 096A Description Commercial Heat LLF Commercial LLF SUT Exempt Commercial EDA LLF Commercial Heat Only LLF Commercial LLF SUT Exempt Commercial Ht Only EDA LLF Com Elec Heat Pump LLF Interrupt Transportation Cooling and A C LLF SUT Ex Commercial Sp Ht HLF SUT E Commercial Heat HLF SUT Ex Comm Non Heat Seasonal LLF Comm Heat Seasonal LLF Comm Heat Seasonal EDA LLF Commercial NH HLF SUT Exem Commercial Non Heat LLF Com LLF SUT Exemption Com Non Heat T E LLF Com Heat T E LLF Com Space Heat T E LLF Cooling and A C LLF GS Pool Heater LLF Firm Cogeneration Apartment Space Heat HLF Apartment Space Heat LLF Apartment Sp Ht LLF SUT Ex School Space Heat LLF GS Pool Heater HLF Cooling and A C HLF Com Non Heat Seasonal HLF Commercial Sp Heat EDA HLF Street Lighting LLF Com EDA LLF Commercial Space Heat HLF Commercial Heat EDA HLF Commercial Heat HLF Commercial Non Heat HLF Incremental Gas Service Industrial HLF Industrial LLF Inter Sales 4 oil Inter Sales 6 3 ogr te Inter Sales 2 oil Interrupt Sales Propane 35 Type COM COM COM COM COM COM COM COM COM COM COM COM COM COM COM C
18. New Jersey Natural Gas N Third Party Supplier Handbook October 11 2006 Table of Contents 10 11 12 13 14 15 16 Introduction to New Jersey Natural Gas Meet the Gas Transportation Staff Supplier Certification Licensing and Accreditation Bill Options Service Classifications Enrollment Billing Data EDI Nominating Gas Electronic Bulletin Board Guide Signing On Using the System Troubleshooting Terms and Definitions NJNG Rate Codes and Definitions Forms Page 3 Page 4 Page 6 Page 7 Page 10 Page 13 Page 20 Page 21 Page 22 Page 23 Page 25 Page 28 Page 31 Page 34 Page 35 Page 37 CEO s Message New Jersey Natural Gas NJNG believes in a competitive energy market We are committed to energy restructuring and improving service to third party suppliers Our Natural Solutions program gives third party suppliers access to the many ways we connect with our customers NJNG makes it easy for customers to choose a natural gas supplier and to benefit from potentially lower prices while they still receive the full extent of our customer services We designed this supplier handbook with you in mind to make it easier for natural gas suppliers to conduct business with NJNG This reference guide will answer your questions about our business procedures supplier certification transportation service classifications and the various billing services we offer We also have a Supp
19. OM COM COM COM COM COM COM COM COM COM COM COM COM COM COM COM COM COM COM COM COM COM IGS IND IND IS IS IS IS 093 301 301E 113 112 111 023 O11E 021 111E 001L 003L 113L 013 011 003E 003 001 Interruptible Cogen Natural Gas Vehicles Natural Gas Vehic SUT Exem Residential Heat Pool Residential Pool Heat Only Residential Non Heat Pool Residential Heat A C Resident NH Seas SUT Exem Residential Non Heat A C Residential NHt Pool SUT E Residential Non Heat Tier Residential Heat Tier Residential Heat Pool Tier Residential Heat Seasonal Resident Non Heat Seasonal Residential Heat SUT Exemp Residential Heat Residential Non Heat 36 IS NGV NGV RES RES RES RES RES RES RES RES RES RES RES RES RES RES RES Appendix A This section contains lists the names of both required and optional supplier forms The required forms are needed in order to become an active supplier in NJNG s territory Required Forms e Supplier Contact List e Marketer and Broker Service Agreement e EBB sign up sheet This provides NJNG with the information needed to grant access to our Electronic Bulletin Board Optional Forms e Agreement for Billing and Collection This form is required if utility consolidated billing is going to be used e Surety Bond e Corporate Guaranty Application e Recommended Corporate Guaranty Format The actual forms must be downloaded from www njliving com 37
20. State Optional Meter Number Optional Bill Option 1 2 3 4 5 Mandatory Capacity Option Y N Mandatory Phone Number if available Optional Signature Date MM DD YY Mandatory Anticipated Start Month amp Year MM YY Mandatory Supplier ID Assigned by NJNG Mandatory Transport Service Type RT SCR CTB Mandatory Discount or Per Therm Rate Optional if applicable Off Budget Amount if Optional applicable Action Code Enroll Switch C S R D A Mandatory Drop Rate Change Future Use NJNG N Mandatory Total MDQ CTB only Mandatory Total HMAD CTB only Mandatory Please note When dropping a customer these fields are mandatory 15 Below is the format for the enrollment text file Formatted Text Enrollment File Layout All information must be left justified Field Name Field Size Start End Field Type Position Position Customer Number 12 10 21 Alpha Customer Name 25 23 47 Alpha Service Address 25 49 13 Alpha State 05 75 79 Alpha Meter Number 09 81 89 Numeric Leading Zeros Bill Option 04 91 94 Numeric Capacity Release Option 04 95 98 Alpha Phone Number 12 100 111 Alpha Signature Date 08 113 120 Alpha MM DD YY Start Month amp Year 08 122 129 Alpha MM YY Supplier ID 04 131 134 Alpha Transportation Service Type 04 136 139 Alpha Percent Discount Therm Rate 10 140 149 Numeric 0 00 Percent off Budget Amount 10 151 160 Numeric 0 00 Action Code 08 161
21. a positive imbalance for FT and IT customers the Company credits the customer an appropriate percentage level of the ICOG In a negative imbalance for FT and IT customers the excess quantity is billed to the customer at an appropriate percentage level of the Total Floor Price There is a special provision for CTB customer cash out The inter connection between the facilities of an LDC such as NUNG and an interstate pipeline where the LDC takes possession of the gas D1 Demand Charge Under FT and CTB rates the D1 Demand Charge is the amount per Dekatherm that is applied to the MDQ D2 Demand Charge Under a CTB rate the D2 Demand Charge is the amount per Dekatherm that is applied to the MDB Demand Charge A monthly per Dekatherm charge set by tariff or contract and paid even if the customer takes no service DTH Dekatherm HMAD Highest Monthly Average Daily A unit of heating equivalent to 10 therms Customer s average daily usage for the month in which they had the highest usage per day This is meter specific MDB Maximum Daily Balancing Quantity MDQ Maximum Daily Quantity Maximum quantity of gas balanced on a daily basis for CTB service This is the difference between the MDQ and the HMAD This is meter specific Calculation for theoretical amount of gas customer used on their peak day This is meter specific Therm A unit of heat equivalent to 100 000 BTU s ED
22. deliver the required amount of gas a charge of 50 00 per Dth will be applied to the supplier s account during November through March and 10 00 per Dth during April through October If the cost actually incurred by NJNG to provide the undelivered gas is greater than the stated amount the highest amount will be charged If the failure to deliver occurs during a critical period the supplier will be charged 10 times the highest price of daily ranges for delivery in Transco Zone 6 or Texas Eastern Zone M 3 11 SCR Annual Usage Indicators The following chart depicts the billing determinant used for an individual customer based on their annual usage if they choose the SCR rate class The demand charges for a SCR customer are based on this usage code This information can also be found in the NJNG tariff SCR Low Load Low Load High Load High Load Annual Therm Factor Factor Factor HLF Factor HLF Usage LLF Level LLF Code Level Code 0 365 2 LA 1 HA 365 730 4 LB 3 HB 730 1095 7 LC 5 HC 1095 1460 10 LD 7 HD 1460 1825 13 LE 9 HE 1825 2190 16 LF 11 HF 2190 2920 20 LG 14 HG 2920 3650 26 LH 18 HH 3650 4380 31 LI 22 HI 4380 5000 37 LJ 26 HJ Residential Annual Usage Indicators The following chart depicts the codes that group residential accounts by their annual usage This code appears on the top portion of each customer s bill in the lower right hand corner of the mailing address
23. elf explanatory gt Call NJNG at 732 938 1042 from 8 30 a m EST 5 30 p m EST Monday Friday excluding Holidays After hours holidays and weekends call 732 938 1108 e For customer usage requests that have been under review for more than three business days Call your Supplier Relations Consultant see Contacts Screen in the EBB e For nomination or allocation errors that are not self explanatory or assistance with the Nomination Upload format gt Call NJNG at 732 938 1042 8 30 a m EST 5 30 p m EST Monday Friday excluding Holidays After hours holidays and weekends call 732 938 1108 e For errors retrieving messages gt Call NJNG at 732 938 1042 8 30 a m EST 5 30 p m EST Monday Friday excluding Holidays After hours holidays and weekends call 732 938 1108 31 Nomination Upload File Example Allows you to upload your nomination from a flat file on disk File Format xxxmmdd txt xxx 3 character company id ex TJL mm Month of nomination dd Day of nomination For example TJL1109 txt would be company TJL s November 9th nomination Data Format Pipeline Contract Activity Shipper Nomination Date Volume e There are no spaces between text and commas e No double quotes e Date format is entered according to the example below Number Month Number day Year 4 digit Example 11 05 1998 Nomination Dates must match the date on the Nomination Detail screen
24. harges on a single bill which you generate You will also receive an applicable billing credit NJNG will send you a monthly statement either in a paper or electronic format This statement will itemize customers usage and transportation charges You remit payment to NJNG for both your customers transportation charges and any fees billed to your supplier account by NJNG Optional Features of Utility Consolidated Billing The following describes three optional features for suppliers who choose utility consolidated billing There are no fees to suppliers for these services a Supplier Logos When we send your customer bills if you would like NJNG to put your logo next to ours please forward a camera ready copy of your company logo to us via mail or a digital version in a pdf format via e mail Do not forget to include the PMS color b Supplier Messages Communicate directly to your customers through text messages on your customer bills NJNG encourages suppliers to put a two line message up to 120 characters in length per line on the customer bills we produce for you The same message would be printed on all of your bills and you can change the text messages monthly If you are interested send the text message to naturalsolutionsssignupNaturalSolutions njng com two business days prior to the anticipated print date c Quarterly Bill Inserts As part of our Natural Solutions program we are pleased to offer third party suppliers
25. ill be posted on the NJNG Electronic Bulletin Board EBB These numbers will include any customer that was enrolled on or prior to the first business day in March Customer receives third party supplier gas in April Any customer enrolled between the day following the first business day in February and the first business day in March will become active as of their April read 19 Billing data provided to suppliers You will receive your billing data from NJNG in two ways depending on the billing options chosen For suppliers who use either utility consolidated billing or dual billing you will receive your billing data electronically in the format of two bill files per month every 10 cycles Excel or flat text files If you use supplier consolidated billing you have a choice of getting a monthly bill file or a paper invoice Electronic billing file detail Utility consolidated billing and dual billing files are emailed after every tenth bill cycle This information can also be received through EDI See page 21 Supplier consolidated billing you must chose either a monthly bill file or a paper invoice mailed on NJNG s bill cycle three Upon request you can receive both the bill file and paper invoice for a nominal monthly fee Interpreting the NJNG electronic bill file flat text file The electronic bill file is split into five record types plus a summary record The following
26. in Board EBB NJNG recognizes that a clear and timely exchange of information is a critical element in providing quality service to all customers We believe our EBB has significantly improved communication between NJNG and suppliers It affords the supplier 24 hour access to information about the current status of nominations and confirmed deliveries and a timely turnaround on most of your usage history requests Our user demonstrations and user s guide will take you through the initial administration and functionality of the EBB Faxes are no longer accepted for any area that has active EBB capabilities We are constantly striving to improve the functionality of our EBB and we welcome any suggestions you may have As enhancements are added we will notify you through the EBB messaging feature explained on page 25 You can take advantage of any new features as soon as they are available The EBB is user friendly and the guide is intended to assist you when you begin to use the EBB Updates to this user s guide will be available on the EBB and you will be notified through the messaging feature when an update has been made We welcome your feedback on the EBB Please let us know what you think 23 Administration Hardware Requirements e Minimum 486 90 mz with 32 mg memory e Acceptable Browsers e Both Netscape and Internet Explorer supported e NJNG will require version Netscape V4 5 and Internet Explorer V4 0 of these browsers by Febr
27. is an explanation of the different record types Ol A header record identifying the billing year and invoice dates 02 An account level record identifying NJNG customer account number customer s name applicable total budget bill amount and applicable supplier budget portion for utility consolidated billing 03 Consumption records for each customer s meter delineated in record type 02 Information includes but is not limited to meter reads read dates CCF therms factor demand levels rate code and read bill cycles 04 Information related to non consumption based charges Information includes but is not limited to meter charge MDQ MDB and administrative charges 05 Canceled consumption and applicable commodity for customer who have utility consolidated billing Information includes but is not limited to meter reads dates CCF and therm factor 99 Summary record for both commodity for customers who have utility consolidated billing and Non commodity charges total number of NJNG accounts processed and total budget amount for budget customers 20 Electronic Data Interchange As part of the Electric Discount and Energy Competition Act of New Jersey gas and electric utilities are required to support Electronic Data Interchange EDI standards EDI is a statewide protocol of electronic data and business standards The use of standard formats will allow all parties to develop the business processes and automated syste
28. lier Relations section on our Web site www njliving com As always we welcome your suggestions for other programs and services that could enrich our business relationship and better serve customers On behalf of our gas transportation department employees we appreciate the opportunity to serve you Larry Downes Chairman amp CEO New Jersey Natural Gas New Jersey Resources Corporation NYSE NJR a Fortune 1000 company provides retail and wholesale energy services to customers in New Jersey and in states from the Gulf Coast to New England and Canada Its principal subsidiary New Jersey Natural Gas Company NJNG is one of the fastest growing local distribution companies in the United States and ranked highest in customer satisfaction for the Eastern U S Region in the J D Power and Associates 2002 Gas Utility Residential Customer Satisfaction Study NJNG provides energy services to more than 430 000 residential commercial and industrial customers in New Jersey s Monmouth and Ocean counties and parts of Morris and Middlesex counties and maintains a nearly 6 000 mile underground pipeline system NJNG has added nearly 12 000 new customers for the past eight consecutive years representing 2 billion cubic feet of new firm throughput annually Other major operating subsidiaries of NJR include NJR Energy Services and NJR Home Services For more information about the NJR family of companies visit www njliving com Meet the Gas Transpor
29. lowing three pricing options e City gate pricing e Percentage off the total NJNG bill e Burner tip price including all fixed charges Customer billing information will be forwarded to the supplier twice a month via an electronic bill file or an excel spreadsheet Benefits of Utility Consolidated Billing By purchasing your receivables we relieve you of the administrative burden of processing payments collection of delinquent accounts and responding to basic customer inquiries You are also protected from credit risk Other Utility Consolidated Billing Optional Features See page 8 for more information e Add your logo on your customers consolidated bills NJNG includes the tag line Combining bills to serve you better under the dual logos e Imprint a message on your customers monthly bills e Include a quarterly bill insert or advertisement in your customers billing envelopes 2 Separate Dual Bills NJNG will send customers a bill for the transportation services only and you can bill the customer for the commodity charges NJNG will provide you with a summary of the usage for each customer during each billing period This allows you the option of billing the commodity directly Customer billing information will be forwarded to the supplier twice a month via an electronic bill file excel spreadsheet or paper report 3 Supplier Consolidated Bill You may consolidate your commodity charges and NJNG transportation c
30. m Commitment to Deregulation On February 9 1999 former Governor Christie Whitman signed into law the restructuring legislation known as the New Jersey Electric Discount and Energy Competition Act which forever changed how citizens of New Jersey purchase their natural gas and electricity Even prior to the 1999 legislation New Jersey Natural Gas NJNG had been actively promoting deregulation In 1994 the New Jersey Board of Public Utilities BPU opened the doors to energy competition for all commercial customers Prior to this only large industrial customers had the opportunity to choose a third party supplier Since then NJNG has been offering all commercial customers the opportunity to purchase natural gas from a third party supplier On April 1 1997 NJNG implemented a pilot program for residential customers giving them the opportunity to shop for a third party supplier The idea was to allow 30 000 customers to choose a third party supplier over a three year period at a rate of 10 000 customers annually Due to an overwhelming response by customers and effective marketing campaigns by suppliers the program was enhanced in two ways in January 1998 The BPU approved a change to the pilot program allowing 30 000 customers to enroll on a first come first served basis instead of over a three year period They also extended the pilot program to an additional 25 000 customers At New Jersey Natural Gas NJNG we believe in the benefit
31. messages that you do not understand please call refer to contacts screen Your nominations will NOT be submitted if you receive errors They will need to be corrected reentered and resubmitted by hitting Nominate again Allocation Volumes Reports Choose Month and Year Click Recall New Month Enter the CTB FT and IT volume breakdowns for each day of the month only the rate classes that apply to you will appear in this screen making sure there is no unallocated gas Under certain circumstances confirmation different than nomination FT OFO etc you will be required to click the Marketer agreement flag to ensure the user has reviewed the nomination day in question Click Allocate DO NOT FORGET TO HIT ALLOCATE ALLOCATIONS DO NOT GET SUBMITTED UNTIL THIS BUTTON IS CLICKED AND YOU RECEIVE NO ERROR MESSAGES All allocations MUST be done by the third day of the month for the prior month Nominations daily monthly Choose the Month and Year Choose the From and To dates you want within that month Click OK Confirm Allocations by Rate Class Choose the Month and Year Click OK 30 Troubleshooting Signing on e If you have problems signing in or any sign on password problems getting into the NJNG EBB gt Call NING at 732 938 1042 Printing e If you encounter problems printing data from your browser Call NJNG at 732 938 1042 Once you are logged on to the NJNG EBB e For system errors that are not s
32. mmary of all your rate type allocations for the given month 27 Using the system Helpful Tips Printing All data entry fields have a green background DO NOT forget to click on the Nominate and the Allocate buttons to save your entries and changes Make sure you nominate before the time deadlines stated To delete a contract from your screen make the nomination volume zero If there is a system problem the nomination deadline may be extended We will notify you if the deadline will be extended Use Recall New Day for verifying the submitted nomination Use your Internet browser s print function to print screens and reports from the EBB For some screens you may have to change the default to landscape Messaging Messages Reading messages Click on the subject of the message you would like to read When finished click OK Deleting messages Check the delete box Click on refresh screen to remove it from your screen PLEASE REVIEW ALL NEW MAIL MESSAGES ON A DAILY BASIS Customer Information Request Usage e Enter Customer Account Number required field e Enter Meter Number required field e Record the Request Number to review usage after processing e Click OK e Requests should be entered before 9 p m EST to be processed by the next business day e Note You may upload usage using the Upload Customer Usage Request File feature described at the end of this document This feature allows yo
33. ms needed to facilitate the exchange of business information in the restructured gas industry Prior to using EDI transactions and standards there are statewide testing requirements The purpose of the testing is to verify that NJNG and the third party supplier are capable of complying with the data transfer standards and have the necessary software and hardware required to send receive and translate the standard transactions required to do business in the State of New Jersey Third party suppliers should contact NJNG if they are interested in utilizing EDI protocols to send data NJNG will notify the third party supplier of available testing dates NJNG will require at least 90 days notice Proven benefits of EDI include e Uniform communications with trading partners e Reduced errors improved error detection e Better audit ability and control More timely communications Rapid exchange of business information Reduced paperwork and associated costs One time data entry On line data storage Faster management reporting Reduced clerical workload NJNG currently supports both EDI and non EDI transactions 21 Nominations e Onor about the 20 of each month NJNG will post the minimum daily delivery volumes required for the following month on the Electronic Bulletin Board EBB The volumes will include the suppliers CTB SCR and RT customers in aggregate e NJNG uses its EBB not only for nominations but also for usage history request
34. ral gas suppliers interested in becoming eligible to serve customers in our service territory with the required and optional forms to download print complete and submit to NJNG Existing natural gas suppliers can access our Electronic Bulletin Board to submit nominations request customer usage and retrieve important messages Both electric and natural gas suppliers can post residential offers to the Supplier Offer Chart Additional information is also available about our tariff annual meter reading and billing schedules electronic enrollment information rate codes and frequently asked questions 5 Supplier Certification Licensing and Accreditation In order to become eligible to deliver natural gas to retail customers in NJNG s territory a third party supplier must be licensed by the BPU Once fully licensed the following forms need to be completed in order to become eligible to service NING customers These forms are available in the Supplier Relations section of our Web site njliving com 1 Supplier Contact Sheet Marketer and Service Broker Agreement There must be two signed copies submitted to NJNG NJNG will sign both documents and return one back to the originator Agreement for Billing amp Services If you are going to use utility consolidated billing Electronic Bulletin Board EBB form 5 A Surety Bond Letter of Credit or a Guarantee with the most recent applicable financials Ep Please mail the completed forms to
35. s If a supplier uses EDI they would still access the EBB for nominations but would submit usage history request using an EDI transaction The following pages provide an overview on how the EBB functions as well as the hardware requirements to access the EBB A copy of the application for access to the EBB can be found in the Forms section of this handbook njliving com NJNG maintains a Web site at njliving com that contains valuable information for natural gas customers as well as for and third party suppliers For supplier information click on New Jersey Natural Gas gt Supplier Relations Information on Energy Choice The Energy Choice section of njliving com is a comprehensive resource center designed to educate residential customers about deregulation and promote energy choice The section includes an interactive rate calculator that displays rates posted by eligible natural gas and electric suppliers who have a residential offer This allows residential customers to compare offers and calculate potential savings Supplier Offer Chart NJNG encourages energy suppliers to enter up to three natural gas offers and nine electric residential offers in the Supplier Offer Chart on our Web site Consumers shopping for natural gas and electric rates will see your offers and can link directly to your Web site 22 Introduction to the Electronic Bulletin Board EBB We are pleased to maintain the New Jersey Natural Gas Electronic Bullet
36. s of energy competition for all customers NJNG has consistently reached out to both third party suppliers and customers in an effort to find better ways to serve customers in a deregulated market Our Natural Solutions program supports the advancement of competitive energy markets in New Jersey and offers a variety of business solutions to help suppliers better communicate with customers broaden their markets and reduce administrative costs NJNG has held customer and supplier forums at our various New Jersey offices another further example of our commitment to Energy Choice in our state An example of how we promote Energy Choice is by providing information for customers on deregulation The Energy Choice section of our Web site njliving com is a resource designed to educate consumers and promote choice for residential customers Included in the Energy Choice section is an interactive rate calculator that gives residential customers the ability to compare offers posted by eligible natural gas and electric suppliers and calculate any savings Our Natural Solutions Program encourages energy suppliers to enter up to three natural gas and nine electric residential offers in the Supplier Offer Chart on our Web site njliving com Consumers shopping for natural gas and electric rates will see your offers and can link directly to your Web site The Energy Choice section of njliving com also features a Supplier Relations section which provides natu
37. tation Staff The friendly supportive staff at NJNG is ready to answer third party supplier inquires Contact information is listed below Supplier Relations Consultants All third party suppliers serving NJNG customers have Supplier Relations Consultants in order to provide personalized customer care Contact information is listed below Name Phone number E mail address Sandra Manganaro 732 938 1022 SupplierRelationsConsultant njng com Joyce Notte 732 938 1022 SupplierRelationsConsultant njng com Gas Transportation Analyst In addition to Supplier Relations Consultants our department has an analyst who handles sending bill files and tracking supplier imbalance positions Contact information is listed below Judy DeSalvatore 732 938 1019 Jdesalvatore njng com Customer Service Representative NJNG has a toll free customer service number Please direct any customer inquiries to this number We also have a Customer Service Representative designated to transportation Customer Inquiries Toll free number 1 800 221 0051 Maureen McGowan 732 938 1000 ext 2268 Gas Transportation Fax 732 938 7350 Electronic File Processing E mail Please send all non EDI files for processing to NaturalSolutionsSignup njng com Gas Transportation Management Our Gas Transportation Manager oversees day to day business operations and provides an over sight function for the Energy Choice program Suzanne Bostwick Manager 732 938 1089 slbostwick NJNG co
38. to any supplier not using EDI If using EDI you will need to follow the state approved EDI protocol General Information about enrollment switch drop billing change files e The bill option field will determine whether the account will be billed under Utility Consolidated Dual or Supplier Consolidated billing e The action code will determine what action is to be performed on that account e Cor Sis used to enroll a customer and specifies which party will be charged the applicable transfer fee C is for customer and S is for supplier e Ris used to designate a rate change for a Rate Ready Utility Consolidated Bill customer e DC is used to designate a drop where the customer is paying the transfer fee e DS is used to designate a drop where the supplier is paying the transfer fee Transfer fees are for commercial accounts only e When enrolling switching dropping or requesting rate changes on an account you DO NOT have to specify each meter on the account If you do not specify each meter the total MDQ and HMAD for the account must be specified e If you elect to provide information for an individual meter on an account all meters for the account must be specified e All enrollments will be done at the account level not the meter level All meters listed under a particular account will be enrolled e IfNJNG receives two enrollments on the same day and the signature dates are the same the enrollment file with the most recent signature date
39. u to export a comma separated file no quotes please and upload directly into the request screen A confirmation message will appear letting you know which requests have been submitted Retrieve Usage Click on the account you would like to look at using the Request Number Status message will display the current state of the request 28 When available click Summary or Detail Summary screen is accessible only if no meters require additional review Customer usage information will be displayed below the selected account If you retrieve account information and the message meter position under review is displayed this account requires additional processing which may take up to three business days to complete Click the delete box when data is no longer needed Nomination Confirmation Information Nomination Detail Uploading existing nomination file NJNG provides the ability to upload your nominations from a flat text file This file will repopulate the screen with the required information You must still click the nominate button to have the information reviewed and saved Use a txt file format see attached example Create upload file see attached example Choose the Nomination date that you have in your upload file Click Recall New Day Click on Browse to find your nomination file Choose the file Click Upload Nomination File This process loads your nomination records but you still need to do your rate
40. uary 1999 Additional java scripting was added to the code to handle older versions which slows down the processing on the PC side Help desk e Contact the NJNG help desk for questions regarding procedures resetting company passwords assigning or removing current users and or error messages Individual Accounts e Accounts can be setup as either a Nominator N or Marketer M e Marketers can request customer usage history but cannot nominate on the EBB e Nominators may perform all functions on the EBB e Each account will be assigned individual user names and passwords e Each account will require a First Name Middle Initial Last Name Type N or M and a personal identifier which we recommend be your mother s maiden name You will need to know this to change your password on the EBB Company Passwords e A primary contact for each company will be responsible for a company password This password is required when calling the NJNG Hotline to have your individual password changed Without the company password you cannot change your individual password e This layer of protection will prevent a former employee from gaining access to your account or calling NJNG to change a password If you change the company password and all the other passwords for Nominators they cannot gain access to your nominations e We recommend you change all passwords both individual and company when an individual resigns NJNG will also disable that individual
41. using Messaging Messages Contains all mail messages Mail messages may include information on allocation issues volume cuts pipeline restrictions system problems Operational Flow Orders OFO notification EBB updates notification of tariff changes new services and or general information PLEASE REVIEW ALL NEW MAIL MESSAGES ON A DAILY BASIS Customer Information Request Usage This screen will process a request for a customer s usage history and demand levels returning the data the next day Any information that requires additional review should be available within three business days The required fields for the request are Customer Account Number and at least one valid Meter Number All usage associated with the account will be returned Each request you submit will be assigned a unique Request Number In order to retrieve data from a previously submitted request please use the Request Number when referring to the Retrieve Usage screen Retrieve Usage This screen will display the results of your customer usage requests after they have been processed You may select either Detail or Summary information FT and IT Burn Data This screen will display both detail and total daily customer usage for customers served under NJNG FT and IT service classifications 26 Customer Usage Detail Screen This screen displays usage data related to an account The detail data presented by meter position level includes meter reads
Download Pdf Manuals
Related Search