um_itk24i_100 - Practical Automation
Contents
1. 10 3 2 Printhead Cleaning The printhead and drive roller should be cleaned periodically to eliminate the build up of thermal ink residue and paper dust This is easily accomplished by using a soft isopropyl alcohol impregnated cleaning sheet This sheet should be fed through the paper path A specific combination of menu buttons is used to facilitate this Following a Reset press F1 and then FO to enter the Special Functions menu Press F3 to enter the printhead cleaning mode Now remove the paper and insert the cleaning card The card will automatically advance and reverse Remove the cleaning card and insert it again if needed Caution Although printhead cleaning is a normal and recommended preventative maintenance activity if frequent cleaning of heavy buildup is occurring this is a symptom that something is wrong with the media printer thermal operating relationship Heavy buildup will shorten the life of the printhead because it blocks the flow of thermal energy from the printhead to the media which is acting as a heat sink path for this energy If the thermal media is depositing onto the printhead it is most likely due to a quality problem the media has not been cured properly or the press printed inks are not thermally stable and are burning off etc Also it could be due to a mismatch of the media s thermal response characteristic to the printer s thermal energy delivery level If very fast media is being used the printer2. formation of the loop for the transport presenter 23 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 7 1 6 Paper Form Type The ITK 24i supports continuous or registration marked paper roll stock 7 1 6 1 Continuous Forms Continuous paper does not have a defined form size It is typically blank however it may have top or limited bottom side background pre printing This background printing is used to enhance the appearance of the finished document 7 1 6 2 Registration Mark Forms Registration marked forms have a form size defined by the distance between the marks printed on the back This marking is usually used to align pre printed images 7 1 6 3 Perforated Paper Stock This use of perforated paper stock is not recommended for use with ITK 24i printers 7 1 7 Paper Stock Pre Printing Information 7 1 7 1 Pre Printed Paper Top Side Preprinting on the thermally active side top side of the paper should only be done using inks compatible with direct thermal printing 7 1 7 2 Pre Printed Paper Bottom Side Restrictions All versions of the ITK 241 utilize optical sensors to monitor the progress of paper through the system Pre printing of the paper in the area of these sensors should be avoided unless an infrared reflecting ink is used High contrast ratio printing in these areas can interfere with this monitoring See section 7 1 7 3 for the location of these restricted areas These restrictions apply to conti
3. This option removes the transport presenter discussed above An anti static brush is added to the output paper path to help insure that the cut document drops freely A sensor is provided to see if the document did not exit the cutter properly This acts in the same fashion as the ticket not taken status flag 20 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 6 2 Paper Input Delivery Options 6 2 1 Roll Holder The roll holder is mounted on the chassis of the printer or it may be detached and mounted externally The roll holder will accommodate a 6 roll The low paper sensor is shown 6 2 1 1 ITK 24i with 6 00 Paper Holder 13 300 4534 Note All dimensions are in inches 21 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 6 2 2 Low Paper Monitoring When the low paper sensor is used there are several options for how the printer will react to this low paper information The programmable options are STATUS Only WARNING ONLY BUSY after document printed DISABLED refer to section 8 3 5 6 2 2 1 Low Paper Host Status Information The low paper status information is always available for reading by the host system unless the DISABLED option is selected It is the responsibility of the connected host system to detect and react to this condition by dispatching service personnel to attend to the paper condition 6 2 2 2 Printer Reactions to the Low Paper Condit
4. 7 2 3 Measuring Registration Marked Paper There are 3 options for measuring registration marked paper Autosize with Backup default Autosize without Backup and Use Stored Size 7 2 3 1 Autosize with Backup With this selection the printer will measure the distance between the registration marks This distance is saved in memory and can be read by the Host PC If the first mark is at the expected alignment location the printer will back up and not waste the first page If the first mark is not at the expected location the printer will advance to the next mark and cut off the leading paper which may be a partial page 7 2 3 2 Autosize without Backup With this selection the same process described above is followed except that when the measurement is complete the printer will not backup and the first page will always be wasted This may be required if the paper path or other factors prevent the paper from being backed up a long distance 7 2 3 3 Use Stored Form Length With this selection the printer will only look for the first mark and align to it It will not measure the distance between the marks The printer will use the Stored Form Length for reference Refer to 8 5 2 for instructions on changing the Stored Size 7 2 3 3 1 Default Form Size The default Stored Form Size is 6 00 7 2 3 3 2 Autosize Measurement and Save to EEPROM Alternately you can save the measured size into the Stored Size by using the following
5. Aad EE E E EE E ESE 14 4 4 2 FRE AY bred ss sn restore da AS A A It 14 4 4 3 AMET NN 14 4 3 Panel Switch Operations iii ii e ad an da dd di ea Aa bees 14 4 5 1 Offline Switch Operation di dd s 14 4 5 2 Printer Rese t Operations iaa iia 15 5 PRINTER PROGRAMABLE CONFIGURATION SETTINGS sscssssscsscssssscssenessscnsscesssssescssenessssnessessessossssoes 19 3 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 5 1 ODE A N E E N AA AST 19 5 1 1 Resistration Modesiunritit is AA 19 5 1 2 Special Customization A A A v n Salata 19 5 1 3 EEPROM Parameter Storage Memory sssesssssrsrresrsresrrsrerresrersrsrrsrrsresrrrrrsr esse reses rr cnn Ren ne nn nero nono Reno eran nun RR sr naar cn rr enn 19 6 PAPER HANDLING OPTION G cssssscssrsesssssrsersessssessessssessessssessessssessessssessessssessessssessessssessesessessasessessesessessesessesees 20 6 1 Paper Output Delivery Options coincide odas decai 20 6 1 1 Transport Presentel riada bata 20 6 1 2 Cutter OnlyODtpUticinatai ini eii iii 20 0 2 Paper Input Delivery Options att it da E dia 21 6 2 1 Rol Hold E E R 21 6 2 2 Low Papei Montoir eiers eoe a eoa decd patent iaa 22 T PAPER INFORMATION csccssssssssssessssersssesessessrsessessrsessessssessessssessessssessessssessessssessasessesseseesessessssessasersasessessossesssesees 23 7 1 Paper Specifications tics ira verser cies wists sr FRE eet Givin eas Mies RAVAN aA GAA Raa ee RAR 23 7 1 1 Paper Roll Sizes
6. ERROR CODES 9 1 Annunciation The ITK 24i printer uses the switch and display panel to output operational conditions or errors to the user by a series of sequential beeper tones beeps which coincide with the flash of the ATTN ERR LED The flash beep signal is of a long 1 or short duration 0 The flash beep signals are arranged as a coded sequence followed by a long quite pause before repeating 9 1 1 Sequence Length These flash beep signal sequences are arranged into three groups These are three four or five flash beep signal length sequences 9 2 Error Code Table L Long Beep S Short beep Sequence Error Code Error Code Description L S S S S 1 MPU System Error S L S S S 2 RAM Fault Error L L S S S 3 EEPROM Checksum Error S S L S S 4 FLASH Memory Error L S L S S 5 Not Used S L L S S 6 IMAGE Memory Error L L L S S 7 Analog to Digital Converter Error S S S L S 8 FPGA ASIC Error L S S L S 9 Voltage Error S L S L S 10 Printhead Thermistor Error L L S L S 11 Printhead Print Resistor Error S S L L S 12 Printhead Data Error L S L L S 13 Cutter Initialization Error S L L L S 14 Configuration Strap Error L L L L S 15 Miscellaneous Error L S S S 1 Paper Path Jam Error S L S S 2 Cutter Operational Error L L S S 3 Transport Presenter Error S S L S 4 Paper Output Error L S L S 5 Registration Mark Detection Error S L L S 6 Printhead Pressure Release Lever Error L L L S 7 Out of Paper Error L S S 1 Tic
7. Feed F3 Reset F1 amp F2 Power Paper green LED Ready green LED Attention Error amber LED Beeper Output Paper Delivery Options Loop Presenter Cutter Only Paper Holders Holds document until print and cut is complete then presents and holds for the user Paper exits as it prints An output sensor indicates whether the user has removed the paper The available roll holder accepts rolls up to 6 in diameter The roll holder can be mounted to the printer or placed away from the printer A Low Paper sensor is provided Setup Parameters All optional control features can be Printer Status 37 V1 00 Dated 9 24 07 changed by the user with a user friendly switch panel entry sequences Printer status information such as low paper out of paper ticket not taken and system errors are available to the host PC using DLL tools provided ITK 24i Printer User Manual 14 APPENDIX 14 1 ITK 24i Mechanical Drawings 14 1 1 Mechanical Detail Drawing ITK 24i Printer with Transport Presenter 6 32 UNC 40 500 MAX DEPTH Shown without cover 38 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 14 1 2 Mechanical Detail Drawing ITK 24i Printer with Cutter Only IIS Si i mie mi Shown without cover 39 V1 00 Dated 9 24 07 ITK 24i Printer User Manual End of Document 40 V1 00 Dated 9 24 07
8. asa aia 23 7 1 2 Formula for Calculating Paper Roll Capacity ssesessesreerssrrsrsrerrrrerserrsrsrerrrrsrerrsrererrrrsre rer er ere Kerr sr er er KKR er rr er en on 23 7 1 3 Recommended Piper esses scisscesspabecs spss devs aed essepedede ce a dt epee ea iaer 23 7 1 4 Print ACtyv ll On ENYA epee pert een 23 7 1 5 Roll Paper Curl Considerations aia a a ia 23 7 1 6 Paper Form TP AAA 24 7 1 7 Paper Stock Pre Printine Information toral tie 24 7 2 kaper Form Typ Recoghitio hrnec nien Les dolia Sk a es A pales ends a decia A Dees de de 23 7 2 1 Printer Recognition of Paper Form Type ccesssssssecsessecsseeecssecssesecseesecsaeeecsaecaessecaeesesneeeesaeeaeesecaeeaeeneseeeeaees 25 7 2 2 Host PC Recognition of Paper Form Type and Size s ssssesssssrsrsrerrrrerserrsrsrererreresrsrerersrsrsresrsr enes rss aran none ers sees r er er nene 25 7 2 3 Measuring Registration Marked Papet eono r aea eea a r ea crono none nn non nena PR E none ss brosk kiss kina 25 8 EEPROM PARAMETER STORAGE MEMORY ssssssssssssssssssssessssessessssessssssessessssessessssessessssessesessessessssessesersesees 26 8 1 EEPROM Parameter Memory Overview ssssistissqssososssisskirsssspus ssdarbidssbsdesns E EAS span EE EE necnnc nss 26 6 2 EEPROM Change Menu Entry au A dd 26 8 2 1 EEPROM Change Menu Operatl n s sssssessissvsosk asstsiobanssssssossboostrsrbesbesperiesatssspsnsesssdonkoseses bessebibetstessb ssersor senr 26 8 2 2 Active and Inactive Menu T
9. oe oe lod ae ake k e ld okok k k k k k FO MOVE cursor gt UP Fl MOVE cursor gt DOWN F2 CHANGE selection at cursor F3 ENTER Next MENU level RESET EXIT EEPROM Change MENU PRINTOUT of the parameter menu occurs approximately 1 second after pressing any switch By pressing FO or F1 several times quickly and counting the beeps the cursor can be moved several positions before the next printout Pressing F2 at the counted target will cause a change of the selection This technique permits changes to be entered quickly without printing after each switch press 26 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 8 2 2 Active and Inactive Menu Line Some parameters on the menu are not be changeable They are only for display or reference while others may become active on future firmware versions The cursor will skip menu lines that are not active Active parameters or the associated menu lines are shown with an asterisk For example INC PRINT INTENSITY and DEC PRINT INTENSITY are active parameter menus lines These lines affect the PRINT INTENSITY line which displays the result but is inactive 8 3 EEPROM Menu 1 Factory defaults shown here KKK K e K K K ak K K K ode K ak K K K K K K ak ole ole K K K ak K ole K K ok ak K okok okok ok Setup Menu Page 1 of 3 z KKK K K K K K K K K K K K K K K K K K K K K K ak K K K K K K K K K K K K K K K K K K INTENSITY 6 gt INC INTENSITY DEC INTENSITY BE
10. s thermal energy may need to be reduced to better match it The best solution is to select the thermal media that is compatible with the printer s normal default energy level setting 34 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 11 POWER SUPPLY INFORMATION 11 1 Power supply D C Output Cable The ITK 24i Series Printer uses an external 24V 60 watt power supply This power supply is connected to the printer by a shielded D C power cable with a 5 pin circular DIN input connector on its output This cable mates to the printer s 5 pin circular DIN mounted on the on the rear panel of the printer The pin out for both connectors is shown below Note only the first five pins are active for the 60 Watt power supply GROUND GROUND ROUNI GROUND SHELL CHASSIS Chassis ground power cable GROUND shield connection 11 2 User Provided Power Supply The ITK 24i printers are budgeted to operate from a power supply of 60 average watts However due to in rush and other current surges not every power supply will work properly with the ITK 24i Please consult the factory if you plan to use your own power supply 35 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 12 APPLICATION PROGRAMMERS INFORMATION 12 1 Driver The Practical Automation Printer Drivers are very adept at managing complex images and printing multi page documents quickly while providing prompt status responses to both the Operating System and the h
11. 0 Dated 9 24 07 ITK 24i Printer User Manual 4 OPERATOR CONTROLS and INDICATORS 4 1 Rear I O Panel Located on the rear I O panel from left to right are the USB connector Low paper connector and Power Supply connector There is no Power Switch on the ITK 24i printer USB 2 0 Port Low Paper Connector 24V DC Power Connector 4 2 Switch and Display Panel O O O O O The Switch and Display panel provides the operator with amp ge ze g S f S K an interface to the printer The display LEDs and beeper E s lt amp S are used to output relevant printer operational status and warnings The switches provide a means to control the various printed output menus and test functions 4 3 User Display Panel Switches There are four momentary push button switches on the User Display Panel These are used for a variety of user interactions with the printer Some of these are printing a test ticket entering data into the printer s parameter memory EEPROM and selecting diagnostic operations The switches are labeled SELECT FO On Off line Select FO Function 0 TEST F1 Test print F1 Function 1 LINE FEED F2 Line feed F2 Function 2 FORM FEED F3 Form feed F3 Function 3 RESET recessed Reset the printer 13 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 4 4 Panel LED Indicators 44 1 Power Paper This green LED indicator provides the following printer status information 1 Sanity indic
12. 24iPrinter Model Number Example cccccsscssssscscessceseeecesecssesecseeseceaeeecaecaeesecaeesesnaseecsaecaeesesaeeseeneeeeeeaees 10 2 3 4 ITK 24i Separate Component Model Numbers 00 00 00 cececssecesseccesecsseseceeesecsaeeecsaecasesecaeeseseaseeesaeeeessecaeesesneeseeeaees 10 3 PREPARATION FOR USE 55ss cs ss sssssssossvsss ssssssessssepsssspodssssossossosssessssepessssudssedssass vsssassesepsssessn sassnsssnssessosos ssasssssossesassses 11 3 1 Unpacking ind Inspection eniai cccscssiscacenta vvnccduscetsaacusetsuticescedtinsascodienscaasucetsaesbdencessaenecoeuvadcantevsviesssterdasdecatecuae 11 3 2 UNT A NO 11 3 3 Power CONNECTION AR O A 11 3 4 Data YO Interface COnneClON ciciiic ad cad linia shed REA aia adi Sado aaia eiai se raea nia iak 11 3 3 Low Paper SCNS N viciado Weed OA a EE AAA e 11 3 60 Paper Supply ceesre Ai e Atenas ESen 11 37 Paper Loading o AE E ANNAS EE SEE AROR NS 11 3 8 Fest A E aE OESE 11 3 9 Printer Set up COnprmation s nati E E E REE 12 3 10 Printer Driver Installation AAA E TN 12 4 OPERATOR CONTROLS and INDICATORS oos ssosooooooo0o0000o0o0o0000o000000000000000000000000000000000000c000000000000o000000000 000000 000000 000000 13 4 1 Rear U OPP GHEL reene nern AA og Bets Re at as Noah aia E ha ecb aus E veda an Bea ng tins Chae anaes eet as ca NAN SAR 13 42 Switch and Displ y Parla en SS 13 4 3 User Display Panel Switches iii adsl Ea iio 13 44 gt Panel LED Md eo 14 4 4 1 PoWet PaPrins ti ee a Pa
13. 3 8 To print help menu continue to hold FO 16 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 4 5 2 4 System Information Help Report This system status report has two parts If the FO switch is held after the first part shown above has completed printing this system information help report will also be printed This report is a collection of menus which are printed during the associated operating modes and general help for other printer information such as error codes etc loto os OFFLINE SW HELP ale alle ake alle ale le ke ale ale ke ae ale ke al ake ke ale ake ke oe ake oe ale ake ae oe od ae ole oe ad ake ke leal ake ale ake ake lead ake ake ole oe ole oe ole oe al oe ole oe ol ko oe al oe ol ea ok FO SEL ON OFFLINE Toggle FI TST Print TEST ticket F2 LF Line FEED Paper F3 FF FORM FEED Paper FO amp Fl CUT PAPER NOTE A warning BEEP FLASH will occur every 15 sec when in the off line condition ie E E E E okok okok okok E ofc okok oie okok okok ofc E okok okok okok ok ok okok okok okok okok okok 2k 2 okok oi 2k 2 ok ok F POR Reset Initialization SWITCH HELP RE ake alle ale ale ale ale ale le ae ale ke al ake ake ale ake ke ale ake oe Eo ale ake ae ale oe ad ake ke al ake ale ake ake leal ake ake ake ale oleo ole oe ke oe ale oe ol oe od oe ad oe od oe a ok Reset Initialization occurs after power is applied to the printer or by pressing the Reset Switch During Reset Initialization hold switch e
14. 4 and EN 55022 Class B 1 3 1 1 Regulatory Compliance Caution In order to insure EMI EMC compliance the USB cable should be USB 2 0 compliant and shielded 1 4 Trademarks All references to Windows products are trademarks of Microsoft All other trademarks are property of the manufacturers and used for reference only 7 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 2 ITK 24i OVERVIEW 2 1 Introduction This instruction manual provides information for the ITK 241 printer and its associated support options It provides installation operational programming systems applications notes and maintenance information 2 2 Product Description The ITK 24i printer is designed for use in self service kiosks where stand alone operation requires the utmost in reliability The standard USB 2 0 port is complemented by a double buffered memory to create a fast and efficient system for printing single and multi page documents The standard Loop Presenter provides excellent jam protection by keeping the document inside the kiosk until the printing and cutting is complete The document is then quickly presented to the customer The loop is formed above the printer where there should be space available A Cutter Only version is available for kiosks where a drop chute or tray is provided The printer driver and DLL tools allow for the host and application to determine the printer s status at all times The status provides the OEM host s
15. EPER ON LOW PAPER STATUS Only LP CABLE DETECT PASSIVE USB ID Select A 8 3 1 Print Intensity Display The amount of print energy applied to each printed dot is displayed The lowest lighter print selection is 1 and the highest darker print is 16 A setting in the range of 4 to 8 is typical 8 3 2 Increase Print Intensity This parameter increases the applied energy level by one 8 3 3 Decrease Print Intensity This parameter decreases the applied energy level by one 8 3 4 Beeper The selections for this parameter are ON or OFF Used to turn off the beeper Refer to section 4 2 for additional information 8 3 5 Low Paper This determines how the printer will respond when a low paper condition exists STATUS Only The Host PC can see the Low Paper status but the printer does not beep BUSY after document printed The printer will complete the document in process and then stop 8 3 6 Low Paper Cable Detect The printer can detect whether the Low Paper cable is connected In the Active mode a disconnected low paper cable will be reported as a Low Paper condition In the Passive mode this condition is ignored 8 3 7 USB ID If more than one identical printers are connected to the same PC by USB Windows can not tell them apart To manage this you need to set the printer s USB ID code to A B C or D or use the printer s unique serial number If you need to rep
16. ITK 24i Printer User Manual ITK 241 Printer User Manual PRACTICAL AUTOMATION INC ITK 24i Printer User Manual VERSION NOTES Version Date Description V1 00 09 21 07 First Release 2 V1 00 Dated 9 24 07 ITK 24i Printer User Manual Table of Contents 1 ADMINISTRATIVE INFORMATION d stssssotissvsiesessvsieosissvssasassvssesinsvssesenswsbsssnsvssasensvesessnssesssessneinsinssssasensvssesinsnninsessnssoses 6 1 1 How TO Contact Use assir A a AA A AA A dias n cheat a wake ad A de 6 LQ gt Limited Product Warranty iii ideas dida 6 1 2 1 NS NN 6 1 2 2 Warranty Proceder ic dada did tia 6 T3 EOC Notificati n ii sates aaa waa ance A Sea ase ges Teg eae ee 7 1 3 1 Regulatory COmMmpli lCe s ssiscstesvist slesdsersssbssssrssnis dass Aaa 7 1 4 Trade mat Ko a A cate aaa cbse Gon ato a aes REN aches ARE RN te sla ARA en ct SNARARE dde 7 2 TTK 24i OVERVIEW p ss sssstss sssatssssssstssssss sssssssasss rsnasansnassssssnssussnsnepssss nssussnsnspussnsnsnussnsreases nanesansnesstssensssssnsrepssss nssesansnsnss 8 2 1 VENIR AR bosse rss aaa ns ade askan ess FASAN AS ON 8 2 2 Product DESCVIDION sonas Satta aceee sate ancbtef io 8 2 3 MODEL NUMBER INFORMATION uti AA A a a ol ee eg en A RRA 9 2 3 1 ITK 241 System Model Number nerasi ineei eieae ierde Braisa iira KERE o ie E NR airera 9 2 3 2 ITK 24i Power Supply Model Number oo sec r aeaaeae raaa eaeoe reaa ra aana ee none EEEE EERE Eaa EE aaa Eas iS 9 2 3 3 ITK
17. M ERROR 62 Transport Errors TRANSPORT PRESENTER LOADING FAILURE 63 TRANSPORT PRESENTER INITIAL PRESENT JAM 64 TRANSPORT PRESENTER DELIVERY DISPOSE JAM 65 TRANSPORT PRESENTER EJECT JAM 66 TRANSPORT PRESENTER TICKET NOT HELD ERROR 67 Stepper seek errors SEEK MOVE ENDED WITHOUT TARGET FOUND 68 SEEK MOVE ENDED AT PAPER OUT 69 31 V1 00 Dated 9 24 07 ITK 24i Printer User Manual System power errors SYSTEM POWER ERROR LOW SUPPLY VOLTAGE SYSTEM POWER ERROR UNSTABLE SUPPLY VOLTAGE SYSTEM POWER ERROR PH LEAKAGE VOLTAGE INCORRECT SYSTEM POWER ERROR PH SUPPLY INCORRECT Parameter EEPROM Errors EEPROM ERROR PROGRAMMING DID NOT START EEPROM ERROR PROGRAMMING TIMEOUT VOLTAGE TOO LOW TO START A STORE OPERATION EEPROM PARAMETER DATA CHECKSUM ERROR EEPROM ALTERNATE DATA SECTOR 0 CHECKSUM ERROR EEPROM ALTERNATE DATA SECTOR 1 CHECKSUM ERROR EEPROM WRITE ERROR Flash Errors FLASH TIMEOUT ERROR FLASH MANUFACTURER CODE ERROR FLASH DEVICE ID CODE ERROR FLASH PROTECTED SECTOR ERROR FLASH CALLER ERROR FLASH CHECKSUM ERROR Notes a Not all error codes apply to every printer or configuration b New error codes may be added 32 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 10 DIAGNOSTICS and MAINTENANCE Wide ranges of diagnostic functions have been designed into the printer These functions assist in the manufacturing installing and maintaining of the printer 10 1 Diagnostic Entry Entry int
18. M storage with the measured size of a registration marked document By entering this path with a registration mark document in the printer the document will be measured its length along with the use fixed size flag will be stored in the EEPROM parameter memory F1 Reset EEPROM is a quick way of setting the stored printer parameters back to a known starting point the factory default settings refer to section 5 1 3 1 F2 The PH ADJ is used to print and at the same time adjust the print intensity incrementally storing the new value in the EEPROM This is an efficient way of matching the response characteristics of the paper being used in the application to the Printhead intensity level being applied energy level Refer to section 8 for details on saving parameters in the EEPROM 10 2 2 Burn in and Cut Tests These tests are used as tools by the factory to insure proper operation under continuous cycling operations 10 3 Periodic Maintenance 10 3 1 Paper Registration Mark Sensor Maintenance Periodic cleaning of the optical sensors 3 may be required to insure that the accumulation of paper dust does not impair their operation The transport sensor is located under the center idler wheel on the transport presenter The two paper sensors are located under the printhead near the paper input The best way to clean these is to use compressed air to blow off the built up dust Contact the factory if this method is not successful
19. N PROGRAMMERS INFORMATION ssosooooo0o00000o0o00000000000000000000o000000000000000c0000000000000 00 000000 0000 000000 36 T2 a Driver RR NI BIEN RR RON 36 2 27 DEE SUpport 3 di haste SIAM casas ARA E cat a ds A 36 13 SPECTEICATIONG cssssscssssssssssssessessssessessssessessssessessssessessesessessssessessssessessssesassesessasesessassesesessesesssessassessesessessesess 37 14 APPENDILX AAA 38 I4 AT K 24 Mechanical Drawings isisisciccessssesstocsestiestsscssuiossessessasessceeiocsscesioensdgesceabepsaseacebusesvbaesasuacesedsestepbapesseaedestbastaonsets 38 14 1 1 Mechanical Detail Drawing ITK 24i Printer with Transport Presenter sseessssssrsrsrererssrssesrerererrssresrsrerererrrnene 38 14 1 2 Mechanical Detail Drawing ITK 24i Printer with Cutter DIY ssesssssssrsrsrerrrrsrssrsrsrerrrrsrrsrsrsrer ense rer sr er er ens n enn 39 5 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 1 ADMINISTRATIVE INFORMATION 1 1 How To Contact Us PRACTICAL AUTOMATION INC The Alinabal Group of Companies 45 Woodmont Road P O Box 3028 Milford CT 06460 VOICE 203 882 5640 FAX 203 882 5648 EMAIL paOpracticalautomation com INTERNET http www practicalautomation com 1 2 Limited Product Warranty 1 2 1 Warranty Terms Practical Automation Inc warrants each new ITK 24i series printer to be free from defects in materials and workmanship to the original purchaser Our responsibility is limited to repair or replacement o
20. Offline Switch Operations Table shown below NOTE When the printer is offline the Attn Err LED and beeper will produce a single flash beep approximately every 15 seconds 4 5 1 1 Offline Switch Operations Table Switch Operation Function Notes SELECT FO Offline Online toggle Offline enables functions below TEST F1 Prints a test document This document exercises all the dot positions LINE FEED F2 Advances the paper approximately 0 1 Simple paper movement FORM FEED F3 Advances the paper one form length Default 6 or uses registration marks FO and Fl Causes the cutter to actuate The switches must be released together 14 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 4 5 2 Printer Reset Operations These functions provide an additional level of diagnostic support tools They are provided for service or technical support personnel Diagnostic entry is gained by pressing and holding one or more of the Front Panel switches while the printer is in the process of completing its reset initialization sequence 4 5 2 1 Forcing Reset Initialization The ITK 24i does not have a power switch Press the recessed Reset switch to re initialize the printer if needed You will need to do this to enter any of the Diagnostic Modes 4 5 2 2 Reset Operations Table For these modes one or more switches are pressed and held while the printer is undergoing its reset initialization sequence Hold until a flash beep A
21. Refer to section 4 5 1 for detailed information on these panel switch operations 11 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 3 9 Printer Set up Confirmation It is recommended that the System Status Report be printed immediately after installation This can be done be holding the FO switch during the printer s reset initialization sequence This occurs after applying power to the printer or by forcing a reset refer to section 4 5 2 1 Forcing Printer Reset Review this printed report and confirm that the settings match your requirements Refer to section 4 5 2 3 System Status Report If any settings on the Systems Status Report are not set in accordance with the intended operation of the printer Refer to section 8 2 and follow the procedure to change these settings in the EEPROM 3 10 Printer Driver Installation The ITK 24i printer driver installs with the standard Windows Install Printer wizard Download the ITK 24i driver from the website and save it in a new folder UnZip the driver into that folder Connect the USB cable from the printer to the computer The Installation Wizard will start automatically Browse to find the driver files Select OK or Yes to the remaining questions The ITK 24i driver is now installed and any Windows application can now print using the ITK 24i printer Note that the ITK 24i driver is compatible with Windows 2000 XP and Vista Contact the factory for our Linux driver 12 V1 0
22. Reset 5 1 2 Special Customization If the order volume is sufficiently large special customizations to the printer firmware EEPROM settings mechanical options etc can be accommodated for customers with special application needs Please contact the factory s customer service department 5 1 3 EEPROM Parameter Storage Memory This memory device holds the parameters which customize the printer s operation to specific application requirements Refer to section 8 2 for details making changes to the data stored in this device 5 1 3 1 EEPROM Factory Defaults The EEPROM is typically shipped with the following default settings These setting handle most printer applications Parameter Name Default Setting Section Reference s Print Intensity 6 7 1 4 Beeper ON 8 3 4 Low Paper STATUS Only 6 2 2 Paper Backup ENABLED 8 4 1 Form Stored or Measured Size 6 00 8 5 1 Form TOF CONTINUOUS 7 1 6 Autosize USE STORED FIXED SIZE 7 2 3 Purge_ Spooler ENABLED 8 4 4 19 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 6 PAPER HANDLING OPTIONS 6 1 Paper Output Delivery Options To address the needs of any application the ITK 24i printers have two paper delivery output options the Transport Presenter or Cutter Only Output 6 1 1 Transport Presenter This option provides the maximum isolation of the user from the document during the print and cut cycle It can store any reasonable size document in its loop storag
23. ation Normal display ON with very short OFF blinks approx every 15 sec 2 Out of Paper rapid 0 5 sec cycle ON OFF 50 duty cycle flashing when out of paper 3 Low Paper slow 5 sec cycle ON OFF 50 duty cycle flashing when paper is low 4 Diagnostic testing modes 10 ON 90 OFF duty cycle 1 sec cycle when in diagnostic mode 4 4 2 Ready This green LED indicator provides the following printer status information 1 System readiness for operation ON system is ready to accept data OFF not ready 2 Data flow During the receipt of data the LED will blink 3 Status Communication While not printing when the host PC requests Status information this LED will blink 4 4 3 Attn Err This amber LED indicator in combination with the beeper is a general purpose enunciator for the operator It provides the following printer status information 1 Switch press annunciation short flash beep for each switch pressed 2 Out of Paper One time flash beep when out of paper is detected 3 System error codes arepeating sequential series of coded flash beep signals 4 Normal display OFF 4 5 Panel Switch Operations The switches are used for offline operations and printer reset 4 5 1 Offline Switch Operations When the printer is operating normally on line manually pressing the SELECT FO switch takes the printer to an offline state When the printer is offline the switches operate in accordance with the
24. e chamber while maintaining a small printer mechanical length footprint The transport presenter prevents user disturbance of the document while printing It also has a unique slip paper drive which protects against paper wrinkling and jamming if the output slot is blocked the during document delivery cycle 6 1 1 1 Loop Storage Chamber The printer s loop transport presenter can store any reasonable size document during the print and cut cycle The loop formation space must be allocated above the printer to store the maximum expected document without interference For a large Loop Chamber some chamber to loop interference can be tolerated however this must be evaluated carefully by the system application engineer Loop formation interference can cause severe jams in the worst case or unreliable document presentation delivery 6 1 1 2 Ticket Taken Status Once delivered the transport presenter holds the document for removal by the user The state of the document taken or not taken is sensed The Windows Spooler will show Output Bin Full and can also be read programmatically In the event the document is not removed it will be ejected before the printing of the next document 6 1 1 3 Programmable Transport Presenter Controls The presenter can be configured to hold the paper in the presented state or it can be set to eject immediately Refer to section for programming these controls 6 1 2 Cutter Only Output
25. enu This menu is used to provide a method for modifying the stored printer operating parameters that are saved in nonvolatile EEPROM memory Holding the F3 switch while the printer is performing its reset initialization process enters this menu To protect against an inadvertent changing of stored parameter data a special sequence using F3 is needed following the initial F3 entry Refer to the EEPROM ENTRY HELP MENU portion of the system help report displayed in section 4 5 2 4 for this switch sequence The EEPROM change menu once entered has instructions for changing stored values The EEPROM parameter change menu has three levels an additional F3 switch press accesses the next menu Note Some of the parameters cannot be changed They are reserved for future firmware updates Refer to section 8 for additional information on the EEPROM stored parameter data 18 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 5 PRINTER PROGRAMABLE CONFIGURATION SETTINGS 5 1 Overview The ITK 24i printer has programmable or configuration features permitting it to be customized to almost any printing task This programmability resides in three areas the configuration jumpers the nonvolatile EEPROM parameter storage memory and special factory customizations 5 1 1 Registration Mode The printer will be configured for Continuous or Registration mode at the factory If you need to change this mode press and hold F2 for 5 seconds after
26. ervice we will so advise and provide written return authorization Customers are required to pay all inbound shipping charges Refer also to the Warranty Terms and Packaging and Shipping instructions before returning any equipment 6 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 1 3 FCC Notification FOR USERS IN THE UNITED STATES WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designated to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Shielded cables must be used with this unit to insure compliance with the Class A FCC limits FOR USERS IN CANADA 1 3 1 Regulatory Compliance CE Mark Compliant Safety UL 60950 1 CSA C22 2 No 60950 1 03 CENELEC EN 60950 1 EMI EMC FCC Part 15 Class A CENELEC EN 5502
27. f the printer and or accessory or part thereof at our option for a period of one year from the date of shipment This limited warranty does not extend to any defect malfunction or failure caused by or resulting from improper service packing maintenance or repair abuse neglect accident or any other cause beyond the control of Practical Automation Inc or to any product whose serial number has been removed altered replaced or rendered illegible Except and to extent provided herein Practical Automation Inc makes no warranty either express or implied including any warranty of merchantability or fitness for a particular purpose Practical Automation Inc shall not be liable to the purchaser or to any other person or firm for any specified or consequential damages of any kind which result from the use or misuse by any person or loss of profits or product resulting from any defect or malfunction or failure of this product No person agent distributor service facility or company is authorized to change modify or amend the terms of this limited warranty in any manner or fashion whatsoever 1 2 2 Warranty Procedure If you cannot resolve your equipment problem notify Practical Automation giving the model and serial number of your equipment Visit the website for further details Upon receipt of this information Practical Automation will send you service information if the trouble is easily corrected If the trouble requires factory s
28. g it on the second press until printing starts 17 V1 00 Dated 9 24 07 NN okok okok k k k k k k k k k k k k EEPROM HELP Ae ok okok ok ode ode ode ole ode ole ole ole ole ole ole ole de ok ole le ok ok okok E E K okok ode ole ok ole ole ole k OK k k k k OK ok FO MOVE cursor gt UP Fl MOVE cursor gt DOWN F2 CHANGE selection at cursor F3 ENTER Next MENU level RESET EXIT EEPROM Change MENU PRINTOUT of the parameter menu occurs approximately 1 second after pressing any switch By pressing FO or Fl several times quickly and counting the beeps the cursor can be moved several positions before the next printout Pressing F2 at the counted target will cause a change of the selection This technique permits changes to be entered quickly without printing after each switch press lloc al a E ERRORS HELP SRE ake alle ale alle ale ale le loe oleo ode oe ale ale ke oe ale oe ale ake ake oe ol ol ake ake al leal leal ake ke ok oe ale oe ole oe ale oe a oe L Long flash beep S Short flash beep Error Codes 5 Beeps L S S S S MPU System Error S L S S S RAM Fault Error L L S S S EEPROM Checksum Error S S L S S FLASH Memory Error L S L S S Not Used S L L S S IMAGE Memory Error L L L S S Analog to Digital Converter Error S S S L S FPGA ASIC Error L S S L S Voltage Error S L S L S Printhead Thermistor Error L L S L S Printhead Print Resistor Error S S L L S Printhead Data Error L S L L S Cutter Initiali
29. ion There are several programmable printer responses to the low paper condition If the STATUS Only default mode is selected the printer will only display the condition on the switch and display panel by a slow flashing of the P P Power Paper LED If the WARNING ONLY is selected the printer will sound a warning beep each time a document is printed If the BUSY after document printed option is selected the printer will complete the document in process and go offline This reaction is distinguished from out of paper in that the low paper warning provides enough paper in the path to complete the document in process If the DISABLED option is selected the printer ignores the low paper signal In all cases except DISABLED status is reported to the Windows Spooler as Paper Problem 6 2 2 3 Active Cable Detection The low paper sensor provides an active signal which can be used to indicate that the cable has been disconnected If you are not using a low paper sensor you will need to confirm this control is set to PASSIVE mode Refer to section 8 3 6 22 V1 00 Dated 9 24 07 7 1 7 1 1 7 1 2 ITK 24i Printer User Manual PAPER INFORMATION Paper Specifications Paper Roll Size Width 4 48 0 0 04 Diameter 6 maximum 1 5 core diameter minimum Thickness 0 004 max caliper Formula for Calculating Paper Roll Capacity The following formula is useful for calculating the length of
30. ite dsd td Aaah heat 27 8 3 EEPROM MehUHLossesisensssssanssssi E es NEN SN US SENS SSR NERE E 27 8 3 1 Print Intensity cia 27 8 3 2 Increase Print Intestinal ario 27 8 3 3 Decrease Print Intensity cirio alioli aa 21 8 3 4 Beepet sin neren AR ind ars 27 8 3 5 Low Paper donre reiten tis sens distal EA E E EEE e drops do steks atest shoes aaavalisd ac EE AEE E a decano de 27 8 3 6 Low Paper Cable Detection ia a 27 8 3 7 USBAD Mid ito iic 27 SA EEPROM Ment 2 lt A ti ti teas ode ea ees 28 8 4 1 Paper BackUD coins pi ti A A cia iaa 28 8 4 2 Minimum Form Length iii AAA e 28 8 4 3 Eject Control siciliana ciel tosse Ll ae escocia coto 28 8 4 4 Purge Spooler Controles tissi ees aa a a a E E E E E EE o a E 28 8 4 5 COMAS MEE A A A A A 28 4 V1 00 Dated 9 24 07 ITK 24i Printer User Manual Si EEPROM Meno ai 29 8 5 1 Stored SIZE ii Aa a nei 29 8 5 2 Change Stored Size Forms Len 10 s 1 0 178 OOL S o eeeeceecsessseesceesceeeceeceseeeeceaeceeecaeecaeeeaeeeeeeeeeeeseeeeseeensees 29 8 5 3 Autosiz Control idiota nina Ama halen bit 29 8 5 4 Truncation Control iveaiauiicaac i Rp ark en S ve de arden Raed ig ee E a eE REE tment edhe 29 8 5 5 End of Document Length i4 ca nionee ila de 29 6 6 Restoring Factory Default Settings cccccccccecceescesscesscesecnsecusecasecseeeseeeseeeseeseeeseeeecesecsecsecuaecsaecaaeesaeeseesseeseeenseeneeeaees 29 9 ERROR CODES d stosssstas ssseissonssotasssssesss nssatssssesutssonssotassssnerse
31. ket Not Taken Condition does not beep S L S 2 Ticket Not Presented does not beep L L S 3 Printhead Too Hot Cold does not beep S S L 4 Power Supply Wait does not beep L S L 5 Data Communication Warning does not beep 30 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 9 3 Host Error Codes This is the table of error codes recorded by the printer These codes can be read via the Status methods Also the last 12 errors can be printed by holding all 4 user buttons after a Reset System temporary conditions MANUALLY DESELECT CONDITION 1 TICKET NOT TAKEN CONDITION 2 THERMISTOR TOO COLD WAIT CONDITION 3 THERMISTOR TOO HOT WAIT CONDITION 4 AVERAGE POWER WAIT CONDITION 5 Miscellaneous print time errors PRINTHEAD LEVER OPENED 10 PRINTHEAD LEVER OPENED WHILE PRINTING 11 PAPER OUT WHILE PRINTING 12 POR errors THERMISTOR_POR_ERROR 30 Cutter errors CUTTER INITIALIZATION SEEK EDGE TIMEOUT ERROR 40 CUTTER START NOT AT HOME ERROR 41 CUTTER NOT EXIT HOME TIMEOUT ERROR 42 CUTTER NOT ENTER HOME TIMEOUT ERROR 43 Paper Load Errors PAPER LOAD JAM 48 PAPER LOAD FAILURE 49 Registration mark detection errors POR REGISTRATION ERROR 50 POR AUTO SIZE ERROR 51 POR AUTO SIZE BACK UP ERROR 52 END OF PRINT DID NOT FIND MARK REGISTRATION ERROR 53 END OF PRINT WHITE SEEK REGISTRATION ERROR 54 Paper output delivery errors POR OUTPUT JAM ERROR 60 PRINT OUTPUT JAM ERROR 61 STEPPER PAPER MOVEMENT OUTPUT JA
32. kok SYSTEM STATUS REPORT si EEE EEE e od le od ode e le od od oe ole ode ad ole ok ode a ok ode od a ode ode ad e ole k k le ole k k k k k k k k k k k k Sensor Calibration Threshold 100 S N 8000001048736501 Build 011 7 SYSTEM STATUS REPORT En Model ITK 24i Firmware V1 00 07 09 07 Interface Configuration FORM TYPE CONTINUOUS OUTPUT TYPE CUTTER amp TRANSPORT EEPROM Data Print Control INTENSITY 6 System Control LOW PAPER STATUS Only LP CABLE DETECT ACTIVE MIN FORM LENGTH 3 Inches END OF DOC LENGTH PER FORM LENGTH BEEPER ON PAPER BACKUP ENABLED PURGE SPOOLER CNTL ENABLED SJO CONFIG STANDARD Operational Data PHTEMP 22C PAPERSEN IS REG MARK 4 5 TP LOAD 3 4 TP EXIT 0 0 PHVOLTAGE 23 6 SYSVOLTAGE 23 8 To print help menu continue to hold FO Model Firmware Interface Configuration FORM TYPE MEASURED LENGTH OUTPUT TYPE EEPROM Data Print Control INTENSITY System Control LOW PAPER LP CABLE DETECT AUTOSIZE CONTROL ITK 24i V 1 00 07 09 07 REG MARK 6 01 Inches CUTTER amp TRANSPORT 6 STATUS Only ACTIVE AUTOSIZE WITH BACKUP TRUNCATION CONTROL PRINT ALL BEEPER PAPER BACKUP PURGE SPOOLER CNTL SJO CONFIG Operational Data PHTEMP PAPERSEN REG MARK TP LOAD TP EXIT PHVOLTAGE SYSVOLTAGE Sensor Calibration Threshold 100 S N 8000001048736501 Build 011 ON ENABLED ENABLED STANDARD 24C 3 3 4 5 3 4 0 0 23 6 2
33. l always waste the first ticekt on power up Conversely if the Stored Size is correct select USE STORED SIZE to prevent the Autosize operation The printer will only confirm proper alignment to the first usable mark 8 5 4 Truncation Control If the host PC sets a Form Length that is longer than the measured size of the form length either all of the data will be printed and the printer will search for the next usable mark PRINT ALL or the printer can only print one page worth of data TRUNCATE 8 5 5 End of Document Length Normally in Continuous Mode the printer will create a document that is the same length as requested by the host application PER FORM LENGTH In certain cases it is desirable to select a very long form length and have the printer only print the data sent AFTER LAST DATA This allows for variable length documents without complicated operations in the application to set the page length 8 6 Restoring Factory Default Settings Press the following key sequence to reset the EEPROM settings to their original factory defaults During the printer s reset initialization sequence press lt F1 gt to enter Diagnostics Press lt FO gt for Special Functions Press and hold lt F1 gt for 5 seconds until you hear 5 rapid beeps The printer will restore the factory defaults and then automatically reset Reference section 5 1 3 1 for additional information 29 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 9
34. lace the printer it must have the same USB ID or it will be considered a new printer and a new copy of the driver will be installed 27 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 8 4 EEPROM Menu 2 Factory Defaults shown KKK K e K K K ak K K K K K ak K K e K K ak ak K ole K K K ak K K K K K K K K K okok ok Setup Menu Page 2 of 3 a A K od K K k oe ole Kk ode ode os K oe ole ole K ade K K K oe K K K ak K K ad oe K ole K okok okok ok PAPER BACKUP ENABLED MIN FORM LENGTH 3 Inches EJECT CTRL EJECT AT NEXT DOC PURGE SPOOLER ENABLED CONFIG MISC STANDARD 8 4 1 Paper Backup Normally the paper will back up to recover the margin at the top of the page In certain cases this back up may not be desired Selections for this parameter are ENABLED or DISABLED 8 4 2 Minimum Form Length The ITK 24i requires that the page length be at least 3 If a document is sent with less data the printer will print blank paper to that distance In certain cases the design of a kiosk may require a longer minimum length Adjust this setting to select a longer minimum length 8 4 3 Eject Control Normally the printer will hold the previous document until the next document is sent from the host EJECT AT NEXT DOC In certain cases it may be preferable to eject the document immediately EJECT ALWAYS 8 4 4 Purge Spooler Control Usually if the printer encounters an error it will purge any data remaining in the hos
35. nuous or registration marked paper 7 1 7 3 Registration Mark Location Bottom Side Refer to the following diagram when specifying registration marked paper stock Pay close attention to the inside outside surfaces of the roll The registration marks should be visible on the inside of the roll CLEAR ZONES REGISTRATION MARK SEE NOTE 21 4 SEE NOTE 1 FORM LENGTH 7 I CUT LINE Fr F NOTES 1 990 1 REGISTRATION MARK 1 5 OF LIGHT BACKGROUND YIELDING 5 1 CONTRAST RATIO TO INFRARED LIGHT 4 4800 bao 2 EXCEPT FOR REGISTRATION MARK CLEAR soa 3 ZONES MUST BE FREE OF ANY PREPRINTING UNLESS AN INFRARED REFLECTING INK IS USED FORM DIRECTION 24 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 7 2 Paper Form Type Recognition The printer and the host PC can determine if the paper in the printer is continuous or registration marked 7 2 1 Printer Recognition of Paper Form Type The printer will be configured at the Factory to recognize Continuous or Registration Marked paper If you need to change this press and hold F2 for 5 seconds after Reset When in Registration Mode the printer will switch to Continuous and vice versa 7 2 2 Host PC Recognition of Paper Form Type and Size The measured form length can be read via Status If this form length status data is returned as a zero length the paper form type is continuous A non zero number indicates that the form type is registration marked
36. o the diagnostic sub menu and other diagnostic support functions begins with a Printer Reset Switch Panel Operation refer to section 4 5 2 The access switch sequence is detailed below on the help menu This menu is part of the System Information Help Report refer to section 4 5 2 3 is 2h 2k 2s 2s oie okok okok okok ok okok okok okok okok oie okok okok ok okok e of 2 ok ok ok POR Reset Initialization SWITCH HELP ok al ake lake ale ke al ale ale ake lek ae ale ke le oleo A ale ake ake ale ake ake ale oe ae ake ke ad ke ale ale ke ale ake lead ake ake ale ake ake oe ale oe ole oe ale oe ke oe ale oe a a oe Reset Initialization occurs after power is applied to the printer or by pressing the Reset Switch FO SYSTEM STATUS Fl DIAGNOSTICS F2 CHANGE TOF CONFIGURATION Hold 5 sec F3 EEPROM MENU 10 2 Diagnostic Sub Menu This diagnostics sub menu provides access to three selections Special Functions Burn In and Cut test factory tests ON OO k k k k k k k kk okok A DIAGNOSTIC HELP ollo ee After reaching this DIAGNOSTIC menu from a POR Reset Initialization entry press and release F0 SPECIAL Functions Fl BURN IN test F2 CUT test F3 Not used 33 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 10 2 1 Special Functions With in the Special Function option there are three function choices F0 Autosize value amp fixed gt EEPROM provides a quick method of updating the parameter EEPRO
37. or the ITK 24i printers All specifications subject to change without notice Printing Method Printhead Dot Density Dot Cycle Life Abrasive Life Print Length Print Width Paper Width Paper Caliper Paper Type Paper Feed Print Speed Interface Interface Cable Cutter Life Raster direct thermal Any graphic or text image created by your application can be printed using the PA supplied printer WYSIWYG driver 203 DPI 8 dots mm 100x10 Dot Cycles typical 164K ft 50Km typical 3 5 min 17 max 4 10 832 Dots ITK 24 4 48 ITK 24 0034 typical 004 max Appleton Optima Superior or equivalent Friction 3 1 in sec max 80mm sec USB Full Speed 12MBit sec USB 2 0 compliant A B cable 300K cuts typical Power Requirements 24 VDC 60 W max average 90 264 VAC 47 63Hz 1 6 A MAX Regulatory Compliance CE Mark Safety CB SCHEME EMI EMC Environment Temperature Humidity Compliant UL 60950 1 CSA C22 2 No 60950 1 03 CENELEC EN 60950 1 Compliant Consult factory for Countries listed FCC Part 15 Class A CENELEC EN 55024 EN 55022 Class B Operating 5 to 40 C Storage 5 to 65 C 20 85 relative non condensing Printer Drivers PC Requirements User Switches Indicators Windows 2000 XP and Vista drivers provided Drivers for Linux platforms available Windows compatible PC 100 MHZ or higher Select FO Test F1 Line Feed F2 Form
38. ost Application The Printer Driver has several custom features which are described in detail in the Help File The Printer Properties Panel can be accessed by double clicking on the printer icon and then selecting Printer Properties from the menu PA Diagnostics PA Misc PA Logger PA Fimware General Sharing Ports Advanced Security Device Settings AM GA PA ITK 24i Location Comment Model PA ITK 24i m Features Color No Paper available Double sided No Letter a Staple No Speed Unknown Maximum resolution 203 dpi z Printing Preferences Print Test Page Cancel Apply Help The blue PA tabs provide custom features related to the printer Diagnostics allows you to read the status of the printer directly There are some other useful tools including the ability to turn on a real time debug monitor Misc provides for certain OS specific conditions The Logger will create a file that logs the printer data traffic The Firmware tab is useful for updating the printer firmware If you have a newer firmware file you can download it to the printer using this tool 12 2 DLL Support The PADLL dll file has many useful utilities designed to integrate with an application Download the DLL design kit from the website 36 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 13 SPECIFICATIONS These are the performance and usage specifications f
39. paper stock supplied on a roll WHERE L OD ID x 48 T L Length of Paper in Feet OD Outside Diameter of the Paper Roll ID Inside Diameter of the Paper Roll T Thickness Caliper of the Paper OD ID T are in Inches For example a 6 roll of 0034 caliper paper with a 1 5 core will be L 6 1 5 en 48 0 0034 L 36 2 25 3 14 0 163 L 650 feet 7 1 3 Recommended Papers Manufacturer Number Type Appleton Optima Superior Non top coated paper 0034 caliper Appleton Optima T1030 Non top coated paper 0023 caliper Kanzaki TO 282 Top coated paper 0024 caliper Kanzaki P 310 Non top coated paper 0024 caliper 7 1 4 Print Activation Energy The ITK 24i has programmable print energy level settings These are provided to accommodate thermal paper with a broad range of thermal response characteristics The default factory energy level setting level 6 has been optimized for most paper types If however the paper used requires more or less print energy the setting can be changed to achieve the best results Refer to 7 1 5 The thermally active surface of roll paper must be the outside surface of the roll This arrangement produces a smooth direct route of the paper into the printer when the roll is mounted on the integral roll holder Further the downward curl aids in the section 8 3 1 for instructions for setting the print energy level Roll Paper Curl Considerations
40. s To enter diagnostic functions FO SYSTEM STATUS Fl DIAGNOSTICS F2 CHANGE TOF CONFIGURATION Hold 5 sec F3 EEPROM MENU lolita eee 7 DIAGNOSTIC HELP SRE ake alle ale al ale ke ae ole ke alle oe ale ake ake ale ake oe ale ake ake oe ake ale ale ke ale ake ke ale ake ake ale ake ake lea ake ake lee ole oe ole oe al oe ole oe ol oe ol a oe al oe ae ok After reaching this DIAGNOSTIC menu from a POR Reset Initialization entry press and release F0 SPECIAL Functions F1 BURN IN test F2 CUT test F3 Not used lotto aaa a SPECIAL FUNCTION SETUP MENU E a 2 ea la lea ake ke ale ake oe al oe ol ake ae oe od ae ale oe od ake ke al 2 leal lea leo ole oe ole oe ole oe ole oe ole oe ol oe ol oe ad oe ad leal ok Press switch for special function FO Autosize value amp fixed gt EEPROM hold 5 sec F1 Reset EEPROM to Factory defaults hold 5 sec F2 Adjust Printhead Energy Level FO Increase Energy F1 Decrease Energy F2 Print Current level F3 Print All Levels F3 Not used BEACH HR 2 22 2 CHRO RAR 22 kE ER Ek E EER EREE k AAR OR 2 22 oo a ae e EEPROM ENTRY HELP s O NN O k k k k k k k k k k k k k The EEPROM menu is entered during POR Reset Initialization To enter apply power or force A reset by pressing the Reset Switch Then during the initialization process Hold F3 until a beep is heard and flash of the A E LED Release F3 and wait for a second beep flash Press F3 twice quickly holdin
41. section 4 1 for a drawing of the printer s rear panel 3 5 Low Paper Sensor Connect the low paper sensor from the roll holder to the rear of the printer chassis using the telephone style RJ 11 cable 3 6 Paper Supply The paper supply roll holder for the ITK 24i can be mounted on the printer s chassis or externally The thermally active side of the paper is the outer surface of the roll It needs to be facing up and have the curl downward as it passes through the printer Registration marks when employed must be pre printed onto non thermally active side of the paper the opposite side For an external paper supply the roll holder must be positioned to provide a smooth well aligned binding free paper path to the printer s paper entry guides 3 7 Paper Loading The printer will automatically load the paper into the printer The printhead s pressure release lever located on front right side of the printer mechanism must be in the closed position the fully downward position Feed the paper into the rear paper guide until the paper sensor detects it This will trigger the paper loading operation and pull the paper into the loaded position 38 Test Print Once the paper has been loaded successfully a test ticket should be printed to insure that everything is operating properly Pressing the SELECT FO switch will place the printer offline the READY LED will go out Then by pressing the TEST F1 switch a test page will be printed
42. sequence Power up while holding F1 Enter Diagnostics The printer will go through the Autosize process Press FO to enter Special Functions Press and hold FO for 5 seconds to load the Measured Size into the Stored Size The printer will automatically switch to Use Stored Size mode 25 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 8 EEPROM PARAMETER STORAGE MEMORY 8 1 EEPROM Parameter Memory Overview The EEPROM parameter memory is used to store a variety of printer configuration parameters These stored parameters provide the data which customizes the operation of the printer to the particular application The details of each parameter are listed below 8 2 EEPROM Change Menu Entry To enter the EEPROM Menu press F3 on power up After the beep press F3 two more times approximately one second apart The first menu page will then print 8 2 1 EEPROM Change Menu Operation The EEPROM change menu is a collection of printed menus which permit the selection and change of stored parameters The EEPROM menu is entered via a printer reset operation refer to section 4 5 2 Upon entry into the menu a help report is printed which details the menu operations followed by the first EEPROM parameter menu Refer to the help menu below for parameter change and secondary menu access procedures HEHEHE CHR HR HR 22 CC CHAR 2 2 CAC AR 2A 2A ECAR 2 2 2 ooo a E EEPROM HELP SE Se ale ae al SEE ale ake a SE kak ake ed fe de
43. snesssasisenesssonssesassvssesseonsnssssisesussonsnesssssssssssonssasassseseissenesessseses 30 9 1 ANNUNCIANON iii Aia Ad di a as 30 9 1 1 Sequence Lengths se aiee cortado rencoroso cocidas rta SES s RETE ESETE seessoadasdvabescepyseidesvenseschomtonies 30 9 2 Error Code Tables A E EE O E EN EA 30 9 3 Host Error Codes neiaie re ET AEE AE AEA E A AE EEEN Raa eSEE S eiee AEAEE AE REEE S EES e ies 31 10 DIAGNOSTICS and MAINTENANCE a5ssssisesvsesssesssevssesssesssesssvsisesvsvsssesesenesesesrsssesssvsssesesvsssesesenssesesesssesssesisesssesssesesins 33 LOS DDUAGHOSTIC EENILY ts A A ches Wek etude SANS dd ds in cid 33 10 2 Diagnostic SUD MenNU s ssascsssessssossses sesrv tosledessanksnsrsosssbarver snsnidn tnesr ANTRAT ovis dadeecdvosts sndduadsstsvsangsedi aay vecsvesvageanesbuersieovieay 33 10 2 1 Special FUNCHONS oliendo add tral 34 10 2 2 Burn in and Cut Tests soera niise e a EEEa E E ojo 34 LOIS Periodi Manten lA E EEE A A E AA E a 34 10 3 1 Paper Registration Mark Sensor Maintenance sssseserersrrsrsrerrrrrrsrrsrsrerrrsrerersrsrererrr nono rsr sr er ere sees r er ere cane rs rer br en sn na 34 10 3 2 Printhead Cleaning lolita 34 11 POWER SUPPLY INFORMATION ases554540459555040594348505955504055454054505540405045e60850s5s0dnssa5v44sasssnansasevsnsasssndnssasesissnsssnensnssee 35 ILI Power supply DiC Output Cable cocoa is delo candelas deaths deci a 35 11 27 User Provided P ower Supply iii td da 35 12 APPLICATIO
44. t PC which allows the host to process the error In certain cases This may not be desired The selections for this parameter are ENABLED or DISABLED 8 4 5 Config Misc This setting controls special options for specific customers 28 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 8 5 EEPROM Menu 43 Factory Defaults shown KKK K e K K K ak K K K K K ak K K K K K K ak K ole K e K ak ode ode ode K K K K K okok ok ok Setup Menu Page 3 of 3 a A kok kok K k K ole KK ode ode K K oe ole K K ole K 2s K e K K K ak K ad od e K ole K okok okok ok STORED SIZE 06 00 FORMS LEN 10s 0 FORMS LEN 1s 6 CHANGE STORED SIZE FORMS LEN 0 1s 0 FORMS LEN 0 01s 0 AUTOSIZE CONTROL AUTOSIZE WITH BACKUP TRUNCATION CONTROL PRINT ALL END OF DOC LENGTH PER FORM LENGTH 8 5 1 Stored Size Display This data is changed by the above menu lines or can be automatically loaded using the document s measured size 8 5 2 Change Stored Size Forms Len 10 s 1 s 0 1 s 0 01 s Each one of these menu lines causes an incremental change to one of the four digits of the Form Stored Size Incrementing past 9 returns the digit to 0 Refer to section 7 2 3 3 for additional information 8 5 3 Autosize Control Normally in registration mode the printer will measure the paper length and back up to the first usable mark AUTOSIZE WITH BACKUP In certain cases this long back up may not be desired AUTOSIZE NO BACKUP This mode wil
45. ttn Err LED beeper occurs then release The lists of reset operations are detailed below Refer to section 4 5 2 4 for System Information Help Report which outlines each menu listed below Switch Operation Function Notes SELECT FO Print system status report If held longer prints help menus Refer to sec 4 5 2 4 System Info Help Report TEST F1 Enter diagnostics menu entry Refer to section 10 1 LINE FEED F2 Change the TOF configuration Hold 5 Sec Refer to section 4 5 2 6 FORM FEED F3 Enter EEPROM change menu Refer to section 8 2 1 15 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 4 5 2 3 System Status Report This is a printed report which contains much of the operational or stored parameter information for the system It includes firmware version numbers diagnostic pass fail results interface configuration status print intensity control levels miscellaneous system control parameters and operational data This report is printed by continuously holding the FO switch while the printer is performing its reset initialization process If the FO switch is held after this is printed a second help report will be printed refer to section 4 5 2 4 below The ticket on the left is for continuous paper and the one on the right is for registration marked paper Ce le ode a le od ode a ole ode od o ole ode ad le ole ode a le ee ee k k k k k k ok e O O ok ak E E kak k kak k kak k okok okok ak k k k k k k k k o
46. upply 24VDC 60W supplied with US 115V line cord PS60 14E Universal input 90 264 VAC 47 63 Hz Power Supply 24VDC 60W supplied without a line cord 10 V1 00 Dated 9 24 07 ITK 24i Printer User Manual PREPARATION FOR USE 3 1 Unpacking and Inspection a Inspect the shipping container for any signs of damage If any damage is noted contact freight carrier and file a claim with them b Carefully unpack and inspect the printer system c Check the received items to the packing list If any discrepancies are noted contact our Customer Service Department d Save the packing material for reuse in shipment of the printer system 3 2 Installation Location The ITK 241 printer system is designed for OEM applications It is the responsibility of the OEM system designer to install the printer in a manner to insure reliable operation The printer s environment should be clean and ventilated appropriately Refer to the dimensioned drawings in the appendix 3 3 Power Connection Refer to section 4 1 for a drawing of the printer s rear panel a Connect the DC power output cable from the power supply to the power input connector on the rear panel of the printer b Connect the AC line cord to the IEC entrance connector on the power supply c Connect the AC line cord to the wall power outlet 3 4 Data I O Interface Connection The ITK printer requires a USB 2 0 compliant data cable to connect to the host computer Refer to
47. upply Model Number PS60 14 Line Cord Option Blank E Note Standard models are shown shaded ITK 24i 203 DPI 8 Dots mm Printer Standard Loop Transport Presenter with Cutter Cutter without Output Sensor Enabled for Continuous form roll stock paper Enabled for Registration marked roll stock paper No paper roll holder included Attached paper roll holder for a 6 152 mm diameter roll with low paper sensor USB Serial Interface External 60 watt Desktop Power supply for the ITK 24i Series Printer supplied with a US approved line cored no line cord supplied for Export applications 9 V1 00 Dated 9 24 07 ITK 24i Printer User Manual 2 3 3 ITK 24iPrinter Model Number Example ITK24i P6 L USB with PS60 14 The above two model numbers specify a complete ITK 24iprinter configured with ITK 24i Series 203 DPI Printer ITK24i a transport presenter and cutter as the paper output handling option P the forms control jumper is set to have the printer expect continuous form paper blank a 6 roll holder with low paper sensor is included 6L no customer specific configuration modifications blank a USB data interface USB with 60 watt external desktop power supply with a line cord for the North American market PS60 14 2 3 4 ITK 24i Separate Component Model Numbers Model Number Description Power Supply PS60 14 Universal input 90 264 VAC 47 63 Hz Power S
48. ystem with information such as low paper out of paper ticket taken error conditions etc An external 24V desktop power supply module is used for ITK 241 This single voltage operation 24V makes for easier integration into an OEM system power distribution scheme Please contact the factory before using your own power supply The ITK 24i operates under the Windows operating system utilizing a WYSIWYG driver supplied by Practical Automation Visit our website http www practicalautomation com for the latest Drivers Combined with a raster organized printer controller this flexible driver will print any text or graphic image at 203 DPI resolution from any Windows application The printer control electronics cutter and loop presenter are integrated into a self contained module The power supply is a separate module connected to the printer through a 6 shielded cable and circular DIN connector This modular packaging scheme is extremely convenient and suitable for mounting into the application OEM system 8 V1 00 Dated 9 24 07 2 3 2 3 1 MN PO FC PI DI 2 3 2 MN LC ITK 24i Printer User Manual MODEL NUMBER INFORMATION ITK 24i System Model Number ITK 24i USB MN PO FC PI DI Printer Series Model Number ITK 24i Paper Output Options P K Forms Control Blank R Paper Input Options 00 6L Data Interface USB ITK 24i Power Supply Model Number PS60 14 __ l MN LC Power S
49. zation Error S L L L S Configuration Strap Error L L L L S Miscellaneous Error 4 Beeps L S S S Paper Path Jam Error S L S S Cutter Operational Error L L S S Transport Presenter Error S S L S Paper Output Error L S L S Registration Mark Detection Error S L L S Printhead Pressure Release Lever Error L L L S Out of Paper Error 3 Blinks beep disbled L S S Ticket Not Taken Condition S L S Ticket Not Presented L L S Printhead Too Hot Cold S S L Power Supply Wait L S L Data Communication Warning ITK 24i Printer User Manual 4 5 2 5 Diagnostic Menu These functions are used by the factory during the manufacture or servicing of the printer This menu is entered by continuously holding the F1 switch while the printer is performing its reset initialization process refer to section 10 2 for diagnostic sub menu 4 5 2 6 Change TOF Configuration The F2 switch is used to force a change to the printer configuration which is normally determined by one of the printer s configuration jumpers refer to 5 1 1 By pressing the F2 switch during the reset initialization process and additionally holding it for 5 seconds the TOF configuration will be set opposite to the one currently in force For example if the printer had the configuration jumper set for continuous forms no registration marks printer it would be forced to a registration mark configuration pre printed fixed size forms with registration marks 4 5 2 7 EEPROM Change M
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