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InfoRad Wireless Enterprise

1. See Client Preference Options on page 54 for details on setting up a message signature If you include your message signature the character count for the message will include the number of characters in your signature Predefined Messages InfoRad Wireless Enterprise allows you to define common messages into a custom list that can be easily accessed from the message input screen To view or create a predefined message click on the Options button under the message input window and then select the Predefined Message menu Signature b Predefined message Call me ASAP Previous message The server is down Template message Meeting in 15 minutes Schedule message Edit predefined messages Queue message To send a predefined message select the message you wish to send from the Predefined message menu The message text is entered into the message input window where it can then be modified and sent as an ordinary wireless receiver message To create a new predefined message or edit an existing predefined message select Edit predefined messages from the Predefined message menu The Predefined Messages dialog will appear InfoRad Wireless Enterprise Using the Client Application e 59 Predefined Messages Add Edit Delete Cancel Sot By Times Used Alphabetically 0 The Server is down 0 Call me ASAP 0 Meeting in 15 minutes Full Message Text The Server is down The Predefined Messa
2. 2 Distributing renting giving lending sub licensing or leasing disseminating translating reverse engineering decompiling disassembling and or creating derivative works from the licensed program 3 Using or allowing use of the backup copy unless the purchased diskette becomes defective 4 Copying the manual or using the manual except as authorized COPYRIGHT The software is licensed to you for your use the software is not sold to you The software and documentation is owned by InfoRad Inc and is protected by the copyright laws of the United States and by international treaties You must reproduce and include the copyright notice on any backup copy Any copy of the software made by you will be the property of InfoRad Inc and is subject to the terms and conditions of this agreement This license agreement terminates with the licensed purchaser or user upon transfer of this program or for failure to comply with the terms of this Agreement Upon termination the licensee has no rights to use this program and must destroy all copies in his or her possession InfoRad Inc retains all rights not expressly granted by this Licensee Agreement This Agreement constitutes the complete and exclusive Agreement between the parties InfoRad Inc 635 East 185th Street Cleveland OH 44119 216 531 1313 www inforad com InfoRad Wireless Enterprise Warranty and License Agreement e 135 Index A Access Rights 9 102 Access
3. Require confirmation for deleting and clearing items When this option is selected a confirmation dialog will appear when you attempt to delete or clear a database item Send button sends all queued pages Selecting this option causes InfoRad Wireless Enterprise to send all pending messages when the Send button is pressed If this option is not enabled only the current message will be sent and Queued messages will have to be sent from the Queue menu Send Queue Remove duplicate messages This option which is automatically set according to the Enterprise Server preferences allows you to select whether InfoRad Wireless Enterprise will remove duplicate messages when sending to multiple Groups If a Receiver belongs to multiple Groups the message will be sent only one time if this option is selected When not selected the behavior is to send the Receiver for each Group it is associated Spell Check Option Spell Check performs a spelling check of an entered message before sending and allows for correction Options You can use the Options Dialog to specify various spelling checker options These options affect the way the spelling checker operates Click on the Help button for information on available spelling checker options Dictionaries The Dictionaries Dialog allows you to open and close user dictionaries and to edit the contents of an open user dictionary The contents of dictionaries are saved in disk files Click on the Help butto
4. control panels Verify your modem selection If you have a digital phone system you may need to use a special jack to access an analog phone line Plugging your modem directly into a digital phone system will not work and may damage the modem or the phone system Solving Problems e 108 InfoRad Wireless Enterprise 1304 Communications Error The called number was busy This appears when the program has already redialed the service provider the specified number of times and received a busy signal every time e Verify the messaging service access number is correct e Check if the messaging service is busy or experiencing problems e Increase the re dial on busy setting in Communications Setup Advanced Modem Settings Dialing Options 1399 Communications Error The generic communications error that appears when there is some problem reading data from the communications port e Check for any device conflicts InfoRad Wireless Enterprise Solving Problems e 109 TAPI errors TAPI errors report problems setting up and using the Windows telephony interface These errors should represent problems that are specific to TAPI and not to the process of sending pages in general For TAPI errors unless specified below check the following e Check other programs that utilize TAPI for a similar problem e Verify the TAPI setup installation for the operating system e Verify that your system is using TAPI 1 4 or above e Verify that
5. from the Edit menu to open the Messaging Services Setup screen and then click on the Add button When the Add Messaging Service dialog appears click on the Wizard button Add a Messaging Service The following screens will help you set up a new messaging service If you wish to set up 4 new messaging service now press Next Se If you do not wish to set up a new messaging service now press Exit To begin using the wizard click on the Next button 1 You are first prompted to enter a name for the messaging service you wish to add Enter the name of the messaging service company and click on Next to continue You are then prompted to enter the phone number of the wireless messaging service s system also sometimes called a Access Number Terminal Number Modem Number Alpha Port phone number or Short Messaging Service phone number Your modem connects with this number and then relays the wireless receiver numbers and associated text messages that you wish to send Enter the messaging service s number Use of commas in the service phone number delays the dialing sequence by two seconds per comma When you have entered a messaging service number click on Next to continue Next enter the maximum number of characters that your messaging service can accept for an text message if it is different from the default setting of 80 characters Note If you exceed the messaging service s maximum message capability your mess
6. Enter job description here Est job time 00 hours 00 minutes Message sent at 11 17 2005 11 10 v Enter the required information into the template fields Then select the Send button to send the message immediately or select the Schedule button to schedule the message for sending later InfoRad Wireless Enterprise Using the Client Application e 63 Scheduled Messages InfoRad Wireless Enterprise allows you specify messages to be sent at a specific time and date if necessary This allows you to send messages as meeting or appointment reminders If you have entered your own receiver information into InfoRad Wireless Enterprise you can even send yourself scheduled reminders To schedule a message simply create a message as you normally would then click on the Options button under the message input window and select the Schedule message option from the Options menu to bring up the Scheduled Message dialog Schedule Message OK a r g Send at time 104 304 aM Cancel it ge Help Message will be sent One Time v Send Date Fri 10 14 2005 October 2005 EJ Sun Mon Tue Wed Thu Fri Sat 1 i eoe 7 8 11 12 13 15 18 19 20 21 22 25 26 27 28 29 From this dialog you can set the time and date that you would like the wireless receiver message to be sent Once you have selected a date and time to send your message click on the Ok button to place your message in the scheduled
7. Try again Later button This moves the messages back into the send queue where they can be sent at a later time by clicking on the Send Queue button from the main screen InfoRad Wireless Enterprise Solving Problems e 103 Error Codes Local Errors Local errors are errors that are the result of problems with the local computer that is the one InfoRad Wireless Enterprise is running on For local errors check the following e Make sure the modem is properly connected and turned on e Verify your modem selection advanced settings and other modem options are correct in Communications Setup e Check to see if any other communications program is currently using your modem or hasn t properly disconnected from it e Reset or power down your modem If it is an internal modem power your system down and reboot 1104 Local Error Could not access modem This means InfoRad Wireless Pro tried to open the comport and could not get a response from the modem This could be because the port could not be opened port was busy or does not exist or because the modem did not respond modem was turned off or is on another port etc 1105 Local Error Line is not available This means that the line device selected for sending pages is unavailable Usually this means that the line is in use by some other application Solving Problems e 104 InfoRad Wireless Enterprise Remote Errors Remote errors are what happen when the re
8. the area code and country code will not be dialed Use this only if you have a special dialing sequence that cannot be defined in the dialing properties Use Wizard This button opens the Add a Messaging Service wizard Port Settings This button allows you to change the communications properties for this connection The default settings should work with most messaging services change these settings only if you know that your messaging service requires special settings Paging Service Port Settings 2400 baud 7 data even parity 1 stop Flow Control n ne Cancel S Help P Use eror correction Use data compression InfoRad Wireless Enterprise Building Your Wireless Messaging Directories e 39 Internet SNPP Connection Send messages via intenet SNPP X Server address snpp inforad com Port number 444 The standard SNPP port is 444 change this only if you re sure your SNPP server is different Login ID if required Server Address Enter the Internet address of the SNPP wireless messaging server Example snpp alphatech com Port Number Enter the port number of the messaging server usually 444 Login ID If your messaging service requires a login ID enter the login ID here usually the login ID is left blank Building Your Wireless Messaging Directories e 40 InfoRad Wireless Enterprise Internet E mail SMTP Connection Send messages via internet e mail SMTP
9. Groups and Messing Service Directory Failed Message Retries option This option allows you to select the number of attempts that InfoRad Wireless Enterprise SV Service will make when an error is encountered during sending of a message For Dial up TAP messages the program will also attempt redials upon the following conditions receiving a telephone company busy signal while dialing the messaging service if the modem is in use by another application or if the phone line is in use no dial tone There are several retry options available Retry failed messages This option allows you to select whether InfoRad Wireless Enterprise SV Service will automatically retry failed messages Retry attempts Enter the number of times you wish the program to attempt to send a message that is receiving an error Seconds between attempts Enter the number of seconds you wish the program to wait before retrying Log File Location Log File Location Browse and create an alternate Log File folder location for the Enterprise SV Service if desired This option can be used to relocate Service Log Files for security and privacy purposes Server Technical Reference e 78 InfoRad Wireless Enterprise Enterprise SV Services Module The Enterprise SV Services module is a background messaging engine There is no direct user interaction possible with this module configuration is done through the Service Controller module The services module only runs
10. Internet and dial up TAP messaging basic One Time Message Scheduling Pre defined messages Groups message logging InfoRad eText Low cost alternative of Wireless Office for basic messaging capability InfoRad eText supports Internet messaging only InfoRad Wireless Pro Wireless Office features with expanded Groups 500 Receivers per Group expanded Pre defined Messages 500 expanded Scheduled Messages 500 and NEW Advanced Scheduler recurring scheduled messages daily weekly monthly and NEW Spell Checker AlphaPage First Responder Includes all Wireless Pro features including NEW Advanced Scheduler and NEW Spell Checker plus NEW Route on Failure automatic rollover to secondary receiver address on primary error NEW Message Templates pre programmed fill in the blank type messages and Direct Serial Connection messaging option for use with on site paging systems or leased line connections Watch IT ASCII Turns your wireless receiver into a monitoring device for critical applications that produce ASCII text files Integrates with CAD Systems and dispatch service software applications like Bottom Line Software and Wintac Watch IT ASCII SV Watch IT ASCH that runs as a Service on Windows 2000 and greater Watch IT ASCII 75 Low cost reduced capability Watch IT ASCII for small shops such as HVAC plumbing electrical mechanical couriers and taxi servi
11. NEW Advanced Scheduler schedule recurring daily weekly monthly messages reminders NEW Spell Checker check and correct messages before sending NEW Message Templates preformatted fill in the blank messages NEW Route on Failure alternate delivery destination alternate receiver delivery on primary failure Extended AlphaCare Support Services available Priority Technical Support FREE updates Keep your product current with changing Operating System and Wireless specifications InfoRad Wireless Enterprise Important Terms Used in this Manual The following terms are used throughout the InfoRad Wireless Enterprise user s manual Network Drive A logical or mapped drive or UNC path that is located on your network Program Drive The location where the InfoRad Wireless Enterprise program and data files are stored Message Drive The location where the InfoRad Wireless Enterprise message files used during the sending and processing of pages will be stored This is usually a network path but can also be a mapped or local drive Note If the message drive for Enterprise SV is located on a network drive the Enterprise SV Service Logon must use a logon that has network rights as well as Administrative rights on the Service computer Services Control Panel Logon properties Messaging Server The computer which processes and sends the message files This is the computer where the InfoRad Wireless Enterprise serv
12. Reconnection options These settings define the number of redial attempts to connect to Internet if a connection or logon problem occurs such as a busy signal HTTP Proxy Server Authentication WCTP Messaging Services utilize the HTTP Internet protocol in the same way as your Internet Browser If your network contains a Proxy Server that requires Authentication to access the Internet check Proxy server requires authentication and enter your Username and Password required for Internet Access Note for Enterprise SV The Enterprise SV Service accesses the HTTP Proxy The Enterprise SV Service Logon properties must use a logon account that will allow the Service both admin rights to the machine running the Service and network access to the HTTP Proxy Keep a log of internet activity for diagnostic purposes This option enables logging of all internet connections This is useful to confirm that the computer is successfully connecting to the Internet to transmit messages When this option is enabled a file named inetlog txt is saved in the program installation directory This file contains a log of all Internet activity generated by the program including connection attempts and sent messages Server Setup e 26 InfoRad Wireless Enterprise Telnet Proxy Setup Options When sending messages via SNPP to a Messaging Service through a network Internet connection that utilizes a proxy server or firewall for network security it may be necessary
13. You can also specify if wireless receiver messages sent to the wireless receiver will be logged or not InfoRad Wireless Enterprise Building Your Wireless Messaging Directories e 47 Adding a New Wireless Receiver 1 When the Edit Wireless receivers screen appears click on the Add button 2 Enter the person s name carrying the wireless receiver 3 Tab or click to the next line and fill in the wireless receiver number Note For Wireless Receivers utilizing a modem dial up TAP connection enter either the pager s PIN number or phone number as required by your messaging service but DO NOT include the area code An exception for this rule would be if you are dialing in to a single central TAP connection for a Messaging Service versus individual TAP connections by city then use the 10 digit phone number with area code If you are using Internet paging SNPP WCTP SMTP use the 10 digit phone number including the area code or the PIN number of the Receiver For PCS phones enter the phone number including the area code 4 Click on the Wireless messaging service pull down to select a messaging service If you wish to add a new wireless messaging service click on the Add button 5 Optionally you can enable message logging for this receiver Note You can also select the message logging options when setting up your messaging service directory to log all messages sent to a specific messaging service See Manually Addi
14. You do not need to enter dashes in the phone number and spaces are not allowed For example 555 1212 may be entered as either 555 1212 or 5551212 but not 555 1212 Also note that you can enter either the messaging service number or the name of the messaging service if you have already defined the messaging service information Example MSG TO 555 1212 1 800 555 8081 FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message InfoRad Wireless Enterprise will send the wireless receiver message to the messaging service at 1 800 555 8081 which in turn will transmit the message to wireless receiver 555 1212 Server Technical Reference e 82 InfoRad Wireless Enterprise Manual Modem Dial Up TAP Message Files To enter a manual messaging number you need to enter the wireless receiver number of the person you wish to page first then a space and then the number or the name of the person s messaging service Note You do not need to enter dashes in the phone number and spaces are not allowed For example 555 1212 may be entered as either 555 1212 or 5551212 but not 555 1212 Also note that you can enter either the messaging service number or the name of the messaging service if you have already defined the messaging service information The Add a Messaging Service Setup Wizard on page 44 can be used to define a modem dial up TAP
15. address of the messaging service In the example message Enterprise Enterprise SV will send the wireless receiver message to the messaging service at Internet address www sample com wctp on Port 80 via the WCTP protocol which in turn will transmit the message to wireless receiver PIN number 1234567 MSG TO 1234567 wetp 123 25 456 78 wetp FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message Enterprise Enterprise SV will send the wireless receiver message to the messaging service at Internet address 125 25 456 78 on Port 80 via the WCTP protocol which in turn will transmit the message to wireless receiver PIN number 1234567 InfoRad Wireless Enterprise Server Technical Reference e 85 Manual Internet SNPP Message Files To enter a manual messaging number you need to enter the wireless receiver number of the person you wish to page first then a space and then the name or address of the Receiver s messaging service Note You do not need to enter dashes in the phone number ReceiverID number and spaces are not allowed For example 216 555 1212 may be entered as either 216 555 1212 or 2165551212 but not 216555 1212 Also note that you can enter either the SNPP address and optionally the Port number of the messaging service or the name of the messaging service if you have already defined the messaging service information Manually Adding or Editi
16. application is not supported in Enterprise SV If you are using Enterprise SV disregard this section InfoRad Wireless Enterprise allows you to send messages manually without first defining a receiver This is useful for one time messaging needs when you do not wish to add the receiver number to your directory 1 Enter the message you wish to send or use the Options menu pull down to select the previous message and other options A character counter is visible above the message entry area Messages can be up to 1024 characters long and can be optionally auto split depending on the capacity of your messaging service and the receiver you are using See Preference Options on page 32 for more information 2 Click on the Options button under the type message window and then select Send to unlisted receiver The Send to Unlisted Receiver screen will appear Send to Unlisted Receiver Receiver ID Number 5551 212 Send message through this messaging service AlphaPage v C messaging service with this access number S Cancel 3 Enter the ID number of the receiver you wish to send to Note For PCS phones enter the phone number including the area code For text pagers enter either the pager s PIN number or phone number as required by your messaging service but DO NOT include the area code unless you are using internet SNPP or internet WCTP service which may require a 10 digit pager ph
17. functions Just copy the desired text and paste it into the message input screen 3 When your message is complete click on the Send button to send the message When Send is selected InfoRad Wireless Enterprise will inform you of its progress in sending your message Optionally you can queue the message for batch sending or schedule when the message will be sent See Message Queue on page 70 and Scheduled Messages on page 64 for details Using the Client Application e 56 InfoRad Wireless Enterprise Server Status The Enterprise Client Enterprise SV Client application checks the Messaging Server Enterprise Server Enterprise SV Service status every 10 seconds and before attempting to send a message to the Messaging Server The Client application will display a Server Unavailable icon below the message entry area if the Messaging Server is not available for sending messages Server Unavailable Some reasons for the Server Unavailable notification can be the following 1 The Enterprise Server operator is in the process of sending messages from the Enterprise Server application 2 The Enterprise Server Enterprise SV Service configuration is being changed 3 The Enterprise Server Enterprise SV Service application has been shut down 4 The machine running Enterprise Server Enterprise SV Service is unavailable or shut down 5 Network connectivity between the Client and Messaging Server has been lost I
18. jack of the modem and not the Phone jack To rule out software conflicts turn off any fax receive software communications software or remote control software before trying to send a message Verify your modem selection Check for possible device conflicts After dialing a voice or a ring and a beep is heard Verify the phone number you entered in your Messaging Service setup You should always hear a modem connection tone when dialing the correct number Hearing a ring and a beep means you have inadvertently programmed a receiver number into your messaging service access phone number Tone Only or a blank message only numbers are sent or message is garbled or incomplete If the message to a wireless receiver is incomplete or garbled check for the following possible problems Check for a Message Sent status in InfoRad Wireless Pro This indicates that the wireless receiver message was successfully sent to the wireless messaging service The wireless messaging service then radio transmits that message to the wireless receiver s Check for a low battery in the wireless receiver The wireless receiver could be out of range or in a fringe coverage area for transmission The wireless receiver could be in a building with strong RMI Radio Magnetic Interference i e near many computers The wireless receiver could be in a building or area of a building that is difficult to penetrate with radio transmissio
19. messaging service Example MSG TO 555 1212 1 800 555 8081 FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message InfoRad Enterprise will send the wireless receiver message to the messaging service at 1 800 555 8081 which in turn will transmit the message to wireless receiver number 555 1212 MSG TO 555 1212 PagerCentral FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message InfoRad Enterprise will send the wireless receiver message to the messaging service PagerCentral which in turn will transmit the message to wireless receiver number 555 1212 MSG TO 555 1212 tap 18005558081 FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message InfoRad Enterprise will send the wireless receiver message to the messaging service at 1 800 555 8081 which in turn will transmit the message to wireless receiver number 555 1212 InfoRad Wireless Enterprise Server Technical Reference e 83 Manual Message Files for Internet Messaging You can send manual messages to Internet services by including in the TO field of a Message File the 10 digit Receiver phone number or Receiver PIN number followed by a space and then one of the following protocol identifiers followed by the Messaging Service address Optionally the Messaging Service address can be followed by the Port number wetp i
20. on a ee a you can use the Add a Receiver Setup Wizard For more page 36 for d d di ee details advanced receiver setup options or to edit an existing receiver entry use the Wireless Messaging Receivers screen To access either method select Receivers from the Edit menu This will open the Wireless Messaging Receivers screen which lists all defined wireless receiver numbers who carries the receiver and the appropriate messaging service Note Setup wizards are not available in InfoRad Wireless Enterprise SV To set up your wireless receiver directory please refer to Manually Adding or Editing a Wireless Receiver on page 47 Listing of Receivers Service Messages Packets Creighton Ayan 2167894561 SNPP 0 Herb Fitzgerald 7771111 WCTP Jack Radigan 3216547 AlphaPage John Kale 7654321 InfoRad John Radigan 5551212 InfoRad John Vitale 3456789 AlphaPage Kevin Gryczan 9876543210 WCTP Kevin Steele 9638521470 SNPP Linda Ross 8665491212 WCTP Mike Denson 1234567 AlphaPage Mike Dreibelbis 7654321 InfoR ad Paul Fitzgerald 8885551212 mypager com E mail SMTP Robert Grohol 7418529 pageme com E mail SMTP Steve Smith 7418529 AlphaPage Tom Florian 4567893012 WCTP Cancel Pr d m iH le W Edit Delete Print List Clear Counts Clear All Counts 0 0 0 0 D 0 0 0 0 0 0 0 0 0 0 ooocceccecccec c e Totalof Omessages 0 packets From the Wireless Messaging Rece
21. or if the phone line is in use no dial tone There are several retry options available Retry when manually typed in messages fail This option allows you to select whether InfoRad Wireless Enterprise will automatically retry when sending a message that you entered and sent manually Retry when scheduled messages fail This option allows you to select whether InfoRad Wireless Enterprise will automatically retry when sending scheduled messages Retry attempts Enter the number of times you wish the program to attempt to send a message that is receiving an error Seconds between attempts Enter the number of seconds you wish the program to wait before retrying Bring retry window to foreground If the program has to attempt to retry selecting this option will bring the retry window to the foreground in front of any other open windows Scheduled Messages option Send past due messages This option allows you to send past due scheduled messages within a user selected time frame Turning off this option un checking the option will cause all past due scheduled messages to not be sent If the message is a One Time scheduled message the message will be deleted if the scheduled send time is outside the selected time frame for sending past due scheduled messages If the program has Advanced Scheduled messaging feature Daily Weekly Monthly recurring scheduled messages the next occurrence will always automatically be scheduled after determi
22. the Queue menu become active If you select Edit Queue from the Queue menu the Message Queue screen will be displayed Messages to be sent at a later time Message to Message text John Radigan Staff meeting at 4 00 Mike Dreibelbis Monthly Sales report due today Mike Denson Your delivery is here Creighton Ryan Please call John at 555 1212 RE order 5467 Paul Fitzgerald The lake is perfect for water skiing Linda Ross Don t forget to get office supplies Full text for this message Staff meeting at 4 00 Delete selected Delete all In the Edit Queue screen you can selectively highlight and delete from the queue individual messages or all messages in your dispatch queue To mark a message for deleting click on the message line To delete all marked messages click on the Delete selected button Note You can select more than one message at a time to delete To select more than one message hold down the Control or Ctrl key when clicking on pages or use the Shift key to select a range of messages from the currently selected message to where you click Click on Ok to close the Edit Queue screen and return to the main screen when you are done with editing or viewing the queue Using the Client Application e 70 InfoRad Wireless Enterprise Message Logging You can log all messages going to a wireless receiver including a time date stamp You can select your logging preferences when creating or editing a Receive
23. Entry for IWES _971_Service J l Object Name froup INFORADSInfoRad_User_Group Change Apply onto This folder subfolders and files Permissions Allow Deny Traverse Folder Execute File List Folder Read Data Read Attributes Read Extended Attributes Create Files Write Data Create Folders Append Data Write Attributes Write Extended Attributes Delete Subfolders and Files xi Delete Read Permissions Change Permissions JOSOOOOOO888 JIHONSSSH880000 Take Ownershio E Apply these permissions to objects and or Clear All containers within this container only After completing the Service folder permission settings in the Service folder select the MSG folder right click and select Properties Under the Security tab for the MSG folder select the InfoRad Users Group and select Full Control Permissions and then click on Apply Finally go to the Service folder and select the LICENSE IRT file right click and select Properties Under the Security tab for the LICENSE IRT file select the InfoRad Users Group and select Full Control Permissions and then click on Apply Applying these settings will allow InfoRad Users to run the Enterprise Client application and send messages but will lockdown the Service folder for users ability to change or manipulate any of the program files Administrators will still have full access InfoRad Wireless Enterprise Installation e 11 Installing InfoRad Enterprise N
24. For deployment of the Enterprise SV Client installation on Windows workstations will need at least local Power User permissions as the installation will write into the System Registry tree For running the Enterprise Client you need only be a local User on the Windows workstation For Advanced Security Permissions ease of application it is suggested that the Domain Administrator create a Domain Group and include all Domain Users who will be using InfoRad Wireless Enterprise SV InfoRad Users Group Go to the Service folder Windows Explorer click to select the folder then right click and select Properties Under the Sharing tab of the Service folder select Share this Folder You can change the Share name as desired Click on the Permissions button and then select Full Control for Everyone to set Share Permissions for the InfoRad Enterprise SV folder Next go to the Security tab of the Service folder and Add the InfoRad Users Group to the listing click on Apply and then click on Advanced with the InfoRad Users Group selected in the list and set the following permissions ALLOW Traverse Folder Execute File List Folder Read Data Read Attrributes Read Extended Attributes Read Permissions DENY Create Files Write Data Create Folders Append Data Write Attributes Write Extended Attributes Delete Subfolders and Files Delete Change Permissions and TakeOwnership Installation e 10 InfoRad Wireless Enterprise Permission
25. Installation Problems icii iinn ren oe ai eaten etn ie a a 101 InfoRad Wireless Enterprise Installation Problems ccesseeceeceereeseeeeeneeeteees 101 InfoRad Enterprise SV Installation Problems ceessessecseseececeeeeeeeeeeeeecneeeteees 101 Double clicking the Enterprise icon does nothing cccssesessceecseeeseeeeeeeeeeeetenee 101 Errors Processing Message Files cccc vccciscrcesieccesdevevesceciecssv E E en A as tele eb E 102 Introduction e ii InfoRad Wireless Enterprise Server Message File Processing Problems ceceeeeees Access Rights Related Problems c ccescesceeseeteeeseenees Windows Networks ccccscccssesseceseceeeceeeeeeeereeeeeeneeereeaees Advanced Security Permissions Enterprise SV 0 Failed Messages Error Screen cccsceceseeseeesceeseeeeeeseeneeeeeeesaeeereneeees Por 03 0 6 S a r E Raer Ei ee Local Erots hn ae a T E A eeessebuesae Remote Error Ss erreian ine ao EEE E e Communications Errors ssssssessesseeeesereeeseeeeesteresseseeseessese FAPI GETOTS e etrr nE E E EE tee eE a AP Ea E KOI NPE AE E EE EEEE ASCII File Processing AFP errors cc cesseeseeeeteeteeeees APC Enterprise Server Errors ceccssceeseesseeteeetseeteeeees Network Errors e t2e ccc seas sedettes osc eats cots beteveneuis iE WCTP Client side Errors cccecccessesseceseereeeeresseeeteeereesnees WCTP Server side Errors cesccessesecese
26. Messaging Overview The InfoRad Wireless Enterprise client application allows the creation of wireless messages from any computer on the network where the client is installed You can enter and send wireless messages from the client application but you cannot edit the central messaging database information The server application must be used to edit the messaging configuration information When you create a wireless message from the client application it is saved as a message file in the message file directory These message files contain all of the information necessary for the server to create a wireless message and send it to the desired individual or group There are several messaging options available such as scheduled messages and predefined messages For details on messaging options please refer to D2HML73 Message Options on page 58 Note The standard InfoRad Wireless Enterprise Server application can also be used to send messages with some limitations The Enterprise SV Service Controller does not have an interface for message entry and cannot be used to send messages directly Setup an Enterprise SV Client on the Enterprise SV server for message entry on the message server Automatic messaging messaging from Enterprise Clients is halted while entering a message in the Enterprise Server Application Messages from the network will continue to queue however but will not be processed sent until the console message has be
27. Proxy Setup using the ADDRESS and PORT as defined in the Messaging Service The Telnet Proxy then establishes a connection to the Messaging service InfoRad Enterprise then sends the message to the Messaging Service via the connection established by the Telnet Proxy Server Setup e 28 InfoRad Wireless Enterprise Other Internet Setup InfoRad Enterprise supports sending messages to wireless receivers via Internet E mail using the standard Internet E mail protocol SMTP To send messages via e mail please reference the Messaging Service setup The Other tab in Internet Setup allows you to define the Reply To Address for messages sent via E mail SMTP and WCTP Enter your Internet E mail address in the field Note that some E mail servers may reject messages that do not have a Reply To Address defined The Subject Line field is used as the E mail Subject in E mail SMTP messages Note that some e mail servers may reject messages that do not have a subject defined The subject line can also be used with some SPAM filter software to allow the message through the SMTP server For example an SMTP Server SPAM filter may be defined to allow messages with ALERT as the subject to be processed If no entry is made in the address field then message responses and failed to send notices will not be returned Internet Setup Intemet Connection Telnet Proxy Other Reply To Address techsupport inforad con Subject Line ALERT
28. Sales on page 97 InfoRad Wireless Enterprise Server Technical Reference e 81 Message File Conventions Each message in the wireless receiver message file must be preceded by the delimiter MSG This delimiter marks the beginning of a new wireless receiver message and must be the first element in any wireless receiver message The FROM TO and CONTENTS sections may be in any order within the file but must contain the exact delimiter text followed by one blank space character Any text preceded by two asterisks and a blank and followed by a blank and two asterisks is considered informational only and is not scanned as part of the page message information This allows you to insert comments or additional notes into the message file that you do not wish to send as messaging data Note Multiple messages can be entered in one message file Manual Messaging in Message Files InfoRad Wireless Enterprise and Enterprise SV allow you to manually enter a wireless receiver number and messaging service number or address in place of a name in the TO field This allows you to page someone who has not been entered into the messaging directory or use messaging information stored elsewhere such as in a custom database To enter a manual messaging number you need to enter the wireless receiver number of the person you wish to page first then a space and then the number or the name of the person s messaging service Note
29. Server Address The Service Provider phone number is the dialup number for your wireless messaging service also sometimes called a Access Number Terminal Number Modem Number Alpha Port phone number or Short Messaging Service phone number If you dial this number from a telephone you should hear a screeching noise like a fax machine If connecting through the Internet the SNPP or WCTP address and port are used to transmit your message to the service provider the E mail Server address is used to relay your message through the Internet mail system If you are unsure of any of the required information contact your wireless messaging or short messaging service Introduction e 8 InfoRad Wireless Enterprise Installation Overview There are two versions of InfoRad Wireless Enterprise each with a different installation procedure e To install the standard version of InfoRad Wireless Enterprise refer to Installing InfoRad Enterprise on page 12 e To install the SV version of InfoRad Wireless Enterprise refer to Installing Enterprise SV on page 17 Access Rights and InfoRad Wireless Enterprise For proper operation the InfoRad Wireless Enterprise messaging software requires certain file and directory access rights to be properly set especially if the message directory is located on a network drive Before installing InfoRad Wireless Enterprise check that the following access rights are properly set Basic Security Perm
30. Since this information is not currently parsed or used in any way by InfoRad products both errors show the same message text 2501 TAP error A time out occurred while waiting for input During Message sending if the Service does not see a response within a specified period this error results Usually this is caused by a poor connection Retry sending the message 2502 TAP error Unexpected characters received before start of transaction Terminal did not get either the lt STX gt message block or lt EOT gt lt CR gt expected after the client software logged in OK Could indicate line noise or a timing problem 2503 TAP error Excessive attempts to send re send transaction When the terminal finds that a page contains checksum errors theoretically the result of line noise the client software may try to send the message again If this happens too much the terminal can end the session with this error message 2504 TAP error Message characters not allowed for this receiver The page as the terminal received it contained message characters and the terminal does not recognize that the PIN belongs to a pager with message receiving capabilities The pager could be a simple beeper or tone only device Note differences between this message and 2505 2505 TAP error Message text not allowed for this receiver The page as the terminal received it contained alphabetic characters and the terminal does not recognize that the PIN be
31. able to open or create a file to place its message in but there was an error writing to the file Possibly this could happen as an access rights problem but more commonly access rights problems will show up as 5002 5002 APC process error Could not open APC message file The client was not able to open or create a file to place a message in Usually this is either the result of network access rights problems or a problem with the message path 5003 APC process error Could not get message file number from control file The client was not able to open the control file Usually this is either the result of network access rights problems or a problem with the message path e Check the Messages path on both the client and server applications 5004 APC process error Could not read error information from AFP status file When a message fails the client attempts to extract the explanation from the resulting status file in which case the error from the server appears If there is a problem opening or reading from the status file this error appears Solving Problems e 116 InfoRad Wireless Enterprise Network Errors Network errors indicate a failure in the process of connecting to the internet finding the paging server on the internet or actually sending the page to the paging server 6001 Network error Could not connect to internet Winsock services could not be started RAS could not be started or a RAS connection could not b
32. also be used to change the time and date shown auto The time control initially shows the current time the date is always initially the current date nochange The date and time shown cannot be changed InfoRad Wireless Enterprise Addendum T e 129 hours hours auto 14 Includes an hours control in the message entry screen The field is limited to the range 00 to 23 00 is initially displayed unless the auto property is used The hours shown can be changed with the up down buttons the up down cursor keys or by typing digits on the keyboard Effect Initially shows the hours of the current time i e at 11 at 11 45 4 at 4 03 etc nochange The hours shown cannot be changed minutes minutes auto 25 Includes a minutes control in the message entry screen The field is limited to the range 00 to 59 00 is initially displayed unless the auto property is used The minutes shown can be changed with the up down buttons the up down cursor keys or by typing digits on the keyboard Initially shows the minutes of the current time i e at 45 at 11 45 03 at 4 03 etc Addendum T e 130 InfoRad Wireless Enterprise edit edit length 30 text The rain in Spain The rain in Spain Includes an edit field in the message entry screen required Text must be entered in this field before message may be sent text Your Text Here Edit field initially contains Your Text Here length n Limits text entry to n
33. ccs iie E EE a 79 Custom File Processing miee catert dec cbescesetdedeecadelvetiebee EEE A ceed EEE 80 Message File Filename Conventions cccscccsceescesseeseceseeeeeceseeeeecnseneeeeeenseecseenees 80 Message File Format ssrcsce sinnene eni tech hei E E cokes Hees 80 Message File Conventions ssc eie EE E Eni 82 Manual Messaging in Message Files cccescessecessessecseceseeeneceeceseeeescneceeseenseenseenees 82 Message Status Piles crines e E E E E e EE A REE 88 Example Message File Process Enterprise SV c cccccessesseceeeeeeeceeeeeeceeeseeeeeenees 90 Note to Enterprise SV users of previous InfoRad Enterprise and AlphaPage APC systems Sending Messages By Receiver Number ssssessseserseeseesessreressresesereteessesrreseeesssesrsreseesesees 92 Directory M intenan esimere a i k e EE EE E N a 93 Directory Listings terto e E R E REN ees 93 Removing Directory Entries resrra ineeie i a E E N E E T E A 93 Backing Up and Restoring Directories ccccceseesseeeecesceeseeeceneecaeceneeneecuseeneeesens 94 Exiting the Server A pplication enen ds aad R E E E E eke 95 Background Messaging sci5 cic ccivcecertiedietew testis vies coven deena 95 Upgrading InfoRad Wireless Enterprise 97 Contacting InfoRad Sall s nsns nennir e codeine n EE ic ee E A alec Veneta 97 Solving Problems 99 Technical Support res nosens heist ge AEEA E TNA AE ees 99 Technical Support Options tvs ccesid on eerie aeia a a 100
34. delivery This warranty does not extend to any diskette which has been damaged as a result of accident or misuse or as a result of service or modification by anyone other than InfoRad Inc InfoRad Inc does not warrant that the software will meet your requirements or that the operation of the software will be error free You assume full responsibility for the selection of the software its installation use and results In no event will Information Radio Technology Inc be liable to you or any other person for any damages including any consequential damages expenses lost profits lost data or other damages arising out the use or of the inability to use the software If any software or diskette fails to meet the warranty your sole remedy and sole liability shall be that InfoRad Inc will either replace the software with one that conforms to the warranty or it shall refund your money No other warranties either express or implied are made with respect to this software including but not limited to the implied warranties of merchantability and fitness for a particular purpose InfoRad Inc expressly disclaims all warranties not stated herein Some states do not allow the exclusion of implied warranties so the above exclusion may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some states do not allow the limitation or exclusion of incidental or consequentia
35. each file e Message ID e Client number Filename format for Enterprise Enterprise SV systems Those who are familiar with the Enterprise APC system may find it helpful to compare the difference in filenames used in Enterprise SV File Type Enterprise APC Enterprise SV MESSAGE clien mumbo ressag TD Output PAGEMSGI message ID PROCESS _ client number message ID processing PAGEMSGS message ID SENT_MSG client number message ID Output failed PAGEMSGE message ID ERR_MSG _ client number message ID message ID In the Enterprise and APC this is a 3 character base 36 number This number is kept on a global basis In the Enterprise SV message IDs are 8 character hexadecimal numbers A client number is included see below and the message IDs are kept by the client programs not globally client number Every file in the Enterprise SV also contains a client number This ensures that no two clients will ever attempt to use the same filename The client number is assigned when the client is installed This makes it quite important to use the installation program to set up client systems setting up a client by hand could result in duplicate client numbers which could allow the clients to grab each other s status files InfoRad Wireless Enterprise Server Technical Reference e 91 Sending Messages By Receiver Number Note Sending a wireless receiver message directly from within the InfoRad Enterprise server
36. files 5 Next you are prompted for the Server Message Path This is the directory that the Enterprise server application will monitor for message files sent by the client applications and is usually a network drive that can be accessed by a client application Select a server message directory and then click on the Next button Note If you do not know where the server message directory is located click on the Auto Search button and the installer will automatically attempt to find the correct directory on the network This process may take some time The message directory can also be found by checking the Setup ASCII File Setup ASCII File Options Messages Path dialog on the Messaging Server application InfoRad Wireless Enterprise Installation e 15 Installation e 16 Next select Client Access for Current User or ALL Users Selecting Current User will store Client Program Settings in the Windows Current User Registry Selecting ALL Users will store the Client Program Settings in the Windows Local Machine Registry All Users Selecting ALL Users may require Administrative privileges You are then asked if you wish to create a shortcut on the desktop for the InfoRad Wireless Enterprise Client application Click on the Next button once you have made a selection Ready to Setup Click Next and Setup will then create a local directory for this Client s application setup information and install an application icon to launch the Client To r
37. for text messages by Name and by Group To do this you must first create the following three messaging database directories Wireless Messaging Service Wireless Receivers and Group in the following order 1 Building Your Wireless Messaging Services Directory 2 Building Your Wireless Receiver Directory 3 Building Your Group Directory Optional These directories contain information about messaging service companies individual wireless receiver numbers and grouped listings of receivers that you wish to send text messages to as a set such as a sales team or emergency action group InfoRad Wireless Enterprise Building Your Wireless Messaging Directories e 35 Building Your Wireless Messaging Services Directory Listing of Messaging Services AlphaPage 216 531 1313 0 0 E mail SMTP mailhost inforad com 25 0 0 InfoRad 800 228 8998 0 0 SNPP snpp inforad com 444 0 0 New WCTP http wetp inforad com wetp 80 0 0 Cancel ik Edit Delete Print List Clear Counts Clear All Counts EZ pee E pae paean Total of 0 calls 0 packets The Wireless Messaging Service Directory is a database of messaging companies including information on each company s wireless messaging service number internet address and related communications information InfoRad Wireless Enterprise allows you to set up as many wireless messaging service entries as you require You will need a separate entry for each different company us
38. have network access to the directory where the Enterprise server was installed See Access Rights and InfoRad Wireless Enterprise on page 9 for more information Repeat the following installation procedure on each computer where you wish to install the client application 1 To install InfoRad Wireless Enterprise client click on the Start button and select Run 2 To install the Enterprise client on the local computer hard drive click on the browse button in the Run Command line and locate the Client Setup exe program in the Enterprise server s program directory Click OK to run the installer Type the name of a program folder document or Internet resource and Windows will open it For you ram Files InfoRad Wireless Enterprise SETUP EXE 3 The Installation wizard will appear Click on the Next button or press Return to continue the installation of the Enterprise client application 4 You are first prompted for a Private setup directory This directory is used for storing setup information specific to this client such as preprogrammed messages scheduled messages the message log and more If you wish to change the default directory click on the browse button and select a new directory Otherwise click on the Next button to accept the default directory setting Note If the installer detects setup files in the Private setup directory you will be given the option to use the existing setup files or replace the setup
39. in the message dispatch queue or scheduled messages InfoRad Wireless Enterprise Client will warn you of their presence You can choose to return to the Message screen or exit without saving the message queue Background Messaging If you want to send the messages in queue without maintaining the Client in the foreground select Send Queue from the Queue menu then click on the minimize box located in the upper right corner of the menu bar The Client will continue running in the background and your messages will be dispatched while you resume other tasks If there is a problem in sending messages in the background the Communications Error screen will come to the foreground Using the Client Application e 72 InfoRad Wireless Enterprise Server Technical Reference Server Message Processing Overview The InfoRad Wireless Enterprise server is designed to automatically process message files created by the client application or a custom application These message files contain all of the messaging information necessary for the server to create a wireless receiver message and send it to the desired individual The Enterprise server monitors a specified file directory for message files The following is the normal sequence of events during InfoRad Wireless Enterprise server message processing 1 A message file is created by an Enterprise client application and saved in the InfoRad Wireless Enterprise message directory This file can also be m
40. message Delete Selected Delete the selected message s from the list Recurring Scheduled Messages will give you the option to delete just the next scheduled delivery or all remaining occurrences Delete selected scheduled messages You will delete the currently selected scheduled messages including future recurring messages Are you sure you No want to delete the selected scheduled messages Delete Scheduled Message The message you have selected for deletion is scheduled for recurring delivery Do you want to delete all remaining occurences of this message or just the next scheduled delivery Message Details Deliver to Arch 2way test pager Message F Schedule Every week on Monday Delete All Cancel Delete All Deletes all scheduled messages in the list Delete all scheduled messages 2 You will delete all currently scheduled messages including Future recurring messages Are you sure you want to delete all scheduled messages InfoRad Wireless Enterprise Using the Client Application e 69 Message Queue When you select Queue message from the Options button menu after entering a message InfoRad Wireless Enterprise automatically creates a Message Dispatch Queue a holding line for messages waiting to be sent This queue can be edited allowing you to remove messages before they are sent When there are messages in the Message Dispatch Queue the Send Queue and Edit Queue options under
41. messages queue The scheduled messages queue can be viewed by selecting Scheduled Messages from the List menu Note InfoRad Wireless Enterprise Client will warn you if there are any scheduled messages pending when you try to exit the program InfoRad Wireless Enterprise Client cannot send a scheduled message if the program is not running at the specified date and time If the software is not running when a message is scheduled to go out the message will be processed the next time InfoRad Wireless Enterprise Client is started according to the Scheduled Messages option in Client Preference Options on page 54 Using the Client Application e 64 InfoRad Wireless Enterprise Recurring Scheduled Messages InfoRad Watch IT includes an Advanced Scheduler allowing for Recurring Scheduled Messages Messages can be set to recur on a Daily Weekly or Monthly schedule To schedule a Recurring Message simply create a message as you normally would then click on the Options button under the message input window and select the Schedule message option from the Options menu to bring up the Scheduled Message dialog then select one of the Advanced Schedule Options Daily Weekly Monthly from the Message will be sent option drop down Schedule Message OK x i Send at time H E Cancel Help Message will be sent One Time hd Send Date InfoRad Wireless Enterprise Using the Client Application e 65 Daily option
42. on the computer designated as the messaging server When installed the services module is listed in the Service control panel of the computer where it was installed To configure the Services module select Connect to Enterprise Service from the File menu of the Service Controller You will be prompted to select whether you wish to connect to the service on this computer or on another computer Connect To Service on this computer Service on a remote computer Type name of remote computer _ ee Cancel If you are currently on the computer designated as the messaging server select Service on this computer If you are running the Service Controller on another computer on the network select Service on a remote computer and enter the name of the messaging server computer You can also start or stop the Enterprise service from the Service Controller The Service Status portion of the main screen lists the current status of the service module InfoRad Enterprise SV Controller File Edit Help Service Status Stopped Update Status Close To Start or Stop the service select the Start service or Stop service buttons as appropriate The Update Status button can be used to update the current Service Status display InfoRad Wireless Enterprise Server Technical Reference e 79 Custom File Processing The InfoRad Wireless Enterprise Server and Enterprise SV Service can p
43. server with a single phone line and modem or Internet connection In addition the server application can process message files created by other programs allowing you to easily add wireless messaging services to your custom applications See Server Technical Reference on page 73 for details There are two versions of InfoRad Enterprise available InfoRad Wireless Enterprise and InfoRad Wireless Enterprise SV The difference is in the Enterprise Server Application The Enterprise and Enterprise SV Client applications will run on all Windows Operating Systems Windows 2000 and greater as will the InfoRad Wireless Enterprise Server application The server application in InfoRad Wireless Enterprise SV is optimized to run as a Windows Service on Windows 2000 and greater While the Enterprise Server and Enterprise SV Service are functionally similar there are differences in the installation and user interface See Enterprise SV General Operation on page 74 for more information on the changes in the InfoRad Wireless Enterprise SV Other Products Free 30 day Trial versions are available for download for most products at www inforad com demos Contact InfoRad Sales for more information or to purchase Phone 800 228 8998 E mail sales inforad com Products may be also purchased on line at www inforad com products InfoRad Wireless Enterprise Introduction e 1 InfoRad Wireless Office InfoRad s most popular Messaging Software
44. technical support section with solutions to common problems is also available at www inforad com techsupport Phone 216 531 1369 E mail techsupport inforad com Internet www inforad com Installation e 20 InfoRad Wireless Enterprise Server Setup Setup Overview Your InfoRad Wireless Enterprise server software during installation is configured for compatibility with most computer systems InfoRad Wireless Enterprise provides you with additional communications options should your system or personal needs require them Access to these features is achieved by selecting Communications ASCII File Processing Setup or Preferences from the Setup menu Edit menu in Enterprise SV There are four main setup areas e Communications Setup e Internet Setup e ASCII File Processing Setup e Preference Options e Change Graphics Option Enterprise only InfoRad Wireless Enterprise Server Setup e 21 Communications Setup The Communications Setup defines the settings and options used by InfoRad Enterprise when connecting to Messaging Services that are programmed to connect via modem dialup TAP InfoRad Enterprise uses the Windows communications settings and dialing properties allowing you to easily use your current Windows modem settings when setting up InfoRad Enterprise In addition there are several modem configuration options that you can use to further define how InfoRad Enterprise uses your mod
45. the name in InfoRad Enterprise 4002 AFP error Service does not exist in service list The AFP read an ASCII file which it determined contained a pager number and a messaging service name The word or words interpreted as the service name did not match any messaging service in the database e Check for correct spelling of the messaging service in InfoRad Enterprise or in the application generating the message 4003 AFP error Incomplete message file The AFP did not find all of the mandatory entries header recipient and message contents in the ASCII message file e Check the application generating the message file for proper formatting 4005 AFP error No Header found The AFP did not find the mandatory header in the ASCII message file The default header is MSG Check the application generating the message file for proper formatting InfoRad Wireless Enterprise Solving Problems e 115 APC Enterprise Server Errors Errors specific to the Enterprise Server report problems creating ASCII files for the InfoRad Wireless Enterprise server or problems retrieving message status information from the server status files For all APC Server errors e Reference the LAN Problems section concerning network access rights e Check for proper path specified for the messages directory The path should be the same in the InfoRad Wireless Pro Client and Server 5001 APC process error Could not write APC message file The client was
46. to setup InfoRad Enterprise to use a telnet proxy This may be required since SNPP is not a common port that is open on most Proxy servers or Firewalls Check with your network administrator to determine if you must use a Telnet Proxy and for proper settings Select the Use a telnet proxy for SNPP services checkbox to enable the use of a telnet proxy in the Telnet Proxy tab of Internet Setup Internet Setup Internet Connection Telnet Proxy ReplyTO Address MV Use a Telnet proxy for SNPP services Telnet Proxy Address fi 92 168 0 156 Port 23 Telnet prompt Telnet Connect command CONNECT ADDRESS PORTI Use ADDRESS to send address PORT to send port number InfoRad Wireless Enterprise Server Setup e 27 Use a telnet proxy for SNPP services If you are using a proxy or firewall with your Internet connection you can select this checkbox to enable proxy use and to specify the proxy settings including the proxy address and port number Note that telnet proxy is used only for SNPP Services WCTP and SMTP Services will not use a telnet proxy WCTP connects via an HTTP Proxy if the network requires SMTP connects via an SMTP server located on your network or at your ISP Telnet Proxy Address and Port This is the address and port number of the proxy server being used Telnet proxy responses The Telnet prompt options specifies the prompt text that the proxy server displays to indicate that it is ready fo
47. wireless receiver message file MSG Marks the beginning of a new wireless receiver message This delimiter must be on a line by itself FROM Indicates who the message is from Inclusion is optional TO Destination delimiter text This is a preprogrammed User or Group name from the InfoRad Wireless Enterprise directory files DATE Optional Date Time Stamp delimiter text Note Many messaging services automatically stamp each message A Date Time Stamp requires 8 15 characters and will reduce your maximum message length by that amount CONTENTS The message contents delimiter text The message contents can be multiple lines of text REPLYTO Reply To address for SMTP amp WCTP messages Inclusion is oprtional shed The comment delimiter text Comments are not transmitted with the message Comments must begin and end with the comment delimiter Note The format and filenames for the message files cannot be altered If you need a different message file format Watch IT ASCII and Watch IT ASCH SV also allows automated dispatch of messages from ASCII text files and can be custom configured to offer much more flexibility in message file setup and delimiter parameters as well as post processing information and control For applications that generate serial data instead of files such as alarm and SCADA systems Watch IT Serial is available For more information on Watch IT ASCII or Serial see Contacting InfoRad
48. 3 25 456 78 FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message Enterprise Enterprise SV will send the wireless receiver message to the e mail server at Internet address 125 25 456 78 on Port 25 via the SMTP protocol which in turn will relay the message to the Messaging Service s Internet e mail server which will process the message into the wireless network and to wireless receiver number 1234567 InfoRad Wireless Enterprise Server Technical Reference e 87 Message Status Files InfoRad Wireless Enterprise Enterprise SV utilizes three different message status text files during and after processing a message file in addition to the original input message file Input File The Enterprise Server or Service looks for files with this filename and attempts to parse them This is the filename created by the clients when first generating a message file Enterprise PAGEMSG message ID Enterprise SV MESSAGE _ client number message ID Status File processing The Enterprise Server or Service creates a file with this name to let the clients know that it has seen and parsed the corresponding input file The system erases the input file Enterprise PAGEMSG message ID Enterprise SV MESSAGE client number message ID and creates a new file to indicate the file is being processed Enterprise PAGEMSGI message ID Enterprise
49. 551212 PagerCentral FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message Enterprise Enterprise SV will send the wireless receiver message to the messaging service PagerCentral which in this example is defined in the Messaging Service Directory as an Internet WCTP service which in turn will transmit the message to wireless receiver number 216 555 1212 MSG TO 2165551212 wetp wcetp sample com wctp FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message Enterprise Enterprise SV will send the wireless receiver message to the messaging service at Internet address wctp sample com on Port 80 via the WCTP protocol which in turn will transmit the message to wireless receiver number 216 555 1212 When no Port assignment follows the WCTP address Port 80 is assumed MSG TO 2165551212 wetp wctp sample com wctp 80 FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message Enterprise Enterprise SV will send the wireless receiver message to the messaging service at Internet address wctp sample com on Port 80 via the WCTP protocol which in turn will transmit the message to wireless receiver number 216 555 1212 MSG TO 1234567 http www sample com wctp FROM FRANK WEILER CONTENTS Tom page me when you get a chance For a WCTP service you can also use the http
50. Building Your Wireless Messaging Directories e 41 Internet WCTP Connection Send messages via intenet WCTP Server address http 2 wctp inforad com wetp Port number eo DTD Address http www pia com wireres protocol dtd wetpy1 M Use Secure HTTP WCTP Authentication MV Server requires authentication Account name miked Password 4 Server address and Port number Enter the Internet address of the WCTP wireless messaging server Examples www inforad com wetp wetp inforad com wetp inforad com wctp DTD Address If your WCTP Service requires a special DTD address enter their DTD address Most providers use the default provided Use Secure HTTP Selecting this option will use Secure HTTP SSL for the connection to the WCTP Server The Port number will change to 443 for HTTPS when selected and the Server address will use the https designation on save WCTP Authentication Most WCTP Services do not require Authentication If your WCTP provider requires Authentication enter your logon information Note Verizon Wireless Messaging requires Authentication and you must first register at http wcetp myairmail com wctpRegistration jsRegistration jsp Building Your Wireless Messaging Directories e 42 InfoRad Wireless Enterprise Direct Serial Connection Paging Service Port Settings i200 baud 7 data even parity 1 stop Flow Control None v Cancel Use er rection Use dat
51. D For example the Receiver ID when using an Internet service may require the 10 digit phone number and the Dial up service may require the 7 digit phone number if the Primary delivery is e mail the Receiver ID is the e mail address and the Alternate delivery may require the 7 or 10 digit phone number Building Your Wireless Messaging Directories e 46 InfoRad Wireless Enterprise Manually Adding or Editing a Wireless Receiver Wireless Receiver Setup Name of person carrying this receiver OK Creighton yan Receiver s ID number or E mail address _ crea 2167894561 o Usewizad e Help Messaging Service My Internet Service X Add IV Log messages to this receiver on my hard disk Route on Failure V Route to alternate receiver Alternate receiver s ID number or E mail address 7994561 Messaging Service My Dial Up Service The Wireless Receiver Setup screen allows you to enter a new receiver s information or edit the settings for an existing wireless receiver To access the Edit Wireless receiver screen select Receivers from the Edit menu or click on the Receivers button in the toolbar to display the Wireless Receivers Setup screen From this screen you can add or edit a wireless receiver s settings including the name of the person carrying the wireless receiver the wireless receiver s phone or PIN number and the wireless messaging service used by the wireless receiver
52. Enterprise SV Service Controller Preferences on page 77 e Server Setup on page 21 Note While the Service Controller can be run remotely from any computer on the network the communications setup procedure can only be run directly on the computer that has been setup as the messaging server All other setup options can be run from any computer Server Technical Reference e 76 InfoRad Wireless Enterprise Enterprise SV Service Controller Preferences Preferences Message Signature Cancel Forced Client Options I Clients split long messages into multiple messages Help V Clients remove duplicate messages Password Password protect edit controls Change Password General V Require confirmation for deleting and clearing items Failed Message Retries Retry failed messages times seconds between attempts Log File Location Ic test y10 2_RC 2018 0014 Browse Message Signature option Type in the signature you wish to use in the Message Signature field The message signature text allows you to define a short signature string of characters that will be attached to each message For example InfoRadServer1 will be attached to the end of every message processed by the Enterprise SV Service Note that the signature will be added to Client messages and any custom files from external systems or applications Forced Client Options Split long messages into multiple pages Selecting t
53. HTTP error for further clues 7004 WCTP Error HTTP 407 Proxy Authentication Required The HTTP session returned a Proxy Authentication error This can happen when the Internet Connection uses a Proxy Server and you have not turned on Proxy Authentication in the program Internet Setup options Turn on Proxy Authentication in the Setup Menu Internet Settings Enter your Username and Password 7005 WCTP Error HTTP 407 Proxy Authentication bad username password The HTTP session returned a Proxy Authentication error This can happen when your Proxy Authentication setup contains an incorrect Username or Password Edit the Proxy Authentication Username and Password in the Setup Menu Internet Settings Check with your Network Administrator for the correct Username and Password for Proxy Authentication WCTP Server side Errors These errors are of the format 7xxx where xxx is the WCTP error code These are errors returned by the WCTP gateway The text of the error message indicates the problem Solving Problems e 118 InfoRad Wireless Enterprise Enterprise SV Service Controller Error Messages When a system error occurs in the SV version of InfoRad Enterprise the service controller application will display a dialog listing the Windows error number and description of the error InfoRad Service Controller Message EQ AN System code 5 Access is denied The errors listed are Windows error messages The following are
54. NOTE Some WCTP Messaging Services require the use of a senderID The Reply To Address field will be used as the senderID in addition to being used as the reply address when connecting to WCTP services The ReplyTO Address in the Enterprise Server will be used for messages entered and sent on the Server to SMTP and WCTP Messaging Services The ReplyTO Address in the Enterprise Server will also be used as the ReplyTO Address for Enterprise Clients that do not enter a ReplyTO Address in the Client setup InfoRad Wireless Enterprise Server Setup e 29 ASCII File Processing Setup The ASCH File Processing Setup option allows you to configure how InfoRad Wireless Enterprise will process message files The ASCII File Options dialog is automatically opened during the installation process and can also be accessed from the Setup menu Edit menu in Enterprise NT ASCII File Options Messages Path j Program Files InfoRad Wireless Enterprise MSG Cancel Browse Check for messages every f5 seconds E Message Options I Include time l Strip whitespace F Include day Include sender I Include date Tl Include pear InfoRad Enterprise ASCII File Options Screen ASCII File Options m Messages path OK rogram Files InfoRad Enterprise SY Service MSGS Browse __ ok Cancel m Message Options 7 Include time I Strip whitespace Tl Include day I Include sender I Include date F Include year Enterprise SV ASCII F
55. OTE The installation procedure listed here is for the InfoRad Wireless Enterprise running on Windows 2000 and greater If you are installing the Enterprise SV please refer to Installing Enterprise SV on page 17 for the installation procedure Enterprise Installation Overview InfoRad Wireless Enterprise includes two separate applications the Enterprise Server and the Enterprise Client Both are capable of creating wireless messages however only the server can actually send a wireless message or edit the messaging configuration settings The client application should be used for normal messaging needs Enterprise Server The server handles the actual sending of messages It takes the messages created by the client applications and transmits them to the appropriate messaging company via the modem or internet connection The application monitors the message directory and processes any new messages sent to that directory by the client applications The server allows access by the System Administrator to all setup features including setup of wireless receivers messaging companies groups dialing communications and password selection and maintenance Enterprise Client The client application allows general access for messaging purposes only users can enter and send messages but cannot edit the central messaging database information The client application is designed for use at computer stations where the user only needs the abil
56. Reply Email Address The Reply E mail Address is used for messages sent to WCTP and SMTP Messaging Services The Reply E mail Address can be different for each Client If no Reply E mail Address is entered the Reply E mail Address on the Enterprise Server is used as the Reply Address Message Directory The Message Directory is the directory that the server application will monitor for message files sent by the client application and is usually a network drive that can be accessed by the client application This must be the same directory as defined by the server application Log File Location Log File Location Browse and create an alternate Log File folder location for Client messages if desired InfoRad Wireless Enterprise Using the Client Application e 55 Sending Messages by Name or Group 1 Inthe Select message recipients window click on the name of the person or group you wish to send a message to or type in the first few letters of the name Groups have a group icon displayed next to the group name in the receivers list If you have not set up any receivers yet please see Building Your Wireless Messaging Directories on page 35 To choose a different name just use the arrow keys or click on the new name to select it Note You can message more than one person or group at a time creating a temporary or ad hoc group by selecting multiple names from the list To select more than one name hold down the Cont
57. Rights Settings 102 Advanced Security Permissions Enterprise SV 9 102 AFP Errors 115 APC Errors 116 ASCII File Setup 13 21 30 ASCII Message Processing 73 Automated Messaging 73 Background Messaging 72 95 Backing Up Directories 94 Check Interval 31 Client Preference Options 54 Communications Errors 108 Communications Setup 22 Custom Messages 53 Default Message Delimiters 81 Delimiters 81 Dialing Options 109 Dialing Problems 121 Directory Backup and Restore 94 Directory Entries 93 Directory Listings 93 Directory Maintenance 93 Edit Controls 32 77 Error Codes 99 104 Error Screen 72 95 103 106 Errors AFP 115 APC 116 Communications 108 110 Local 104 Other 121 Remote 105 TAPI 110 Exiting 72 95 InfoRad Wireless Enterprise Index e 137 Failed Messages Screen 72 95 103 106 Features 5 File Access Rights 9 File Conventions 82 File Format 80 File Processing errors 115 File Processing Problems 102 Flow Control 24 General Preferences 32 54 Group Directory 50 Include date 31 Include day 31 Include sender 31 Include time 31 Include year 31 Initialization string 24 25 105 107 108 Installation Install Procedure 101 Options 18 21 76 99 Overview 9 12 Problems 20 101 Requirements 4 Internet Connection 13 26 118 LAN Problems 116 License Agreement 134 Local Errors 104 Logging 5 48 71 Manual Messaging 82 Message and Packet Counts 93 Message Delimiters 81 Message Direc
58. SV PROCESS client number message ID Status File sent The Enterprise Server or Service creates a file with this name to indicate that the messages in the corresponding input file have been sent successfully Enterprise PAGEMSGS message ID Enterprise SV SENT MSG client number message ID Status File failed The Enterprise Server or Service creates a file with this name to indicate that the messages in the corresponding input file have not been sent This file contains information on why the message or messages failed Enterprise PAGEMSGE message ID Enterprise SV ERR MSG client number message ID NOTE The custom application that generates the message files must be responsible for removing the generated status files processing and sent or failed once the message status has been reported as Sent or Error by the creation of the appropriate status file Server Technical Reference e 88 InfoRad Wireless Enterprise Example Message File Process Enterprise When a user sends a message from one of the Enterprise clients the client 1 obtains a message ID from the global source let s suppose it s 247 for our example 2 updates the global source to the next message number 248 in our case 3 creates a message file with the message ID PAGEMSG 247 in our case The server watches out for the appearance of PAGEMSG files When the server sees our message file PAGEMSG 247 it 4 pars
59. Software Key to Instant Information InfoRad Wireless Enterprise InfoRad Inc InfoRad and AlphaPage are licensed registered trademarks of Information Radio Technology Inc E mail Connect and AP3 are trademarks of Information Radio Technology Inc Copyright 1985 2007 Information Radio Technology Inc All rights reserved Printed in the United States of America Except as permitted under the Copyright Act of 1976 no part of this publication may be reproduced or distributed in any form or by any means or stored in a database or retrieval system without prior written permission of the publisher rev MD0307V10 2D1 InfoRad Wireless Enterprise Introduction 1 OV EI VICW einen tits Seton ele hi esthetic ioe hes Sa Sota eid Ge uals act ace sae teas as seal cen ne 1 Other Products caniin dnn e a a e ein eee a een 1 SUP POM esaea E anh cectachenebbanbades ted taney cucwvthauhoteas O AE dateuecteckaninn 3 InfoRad Wireless Enterprise System Requirements c ccessesseceseeeeeceseeseecoeeeseeceeceeeeeeeneeaes 4 InfoRad Wireless Enterprise Features ccccccsseeseeessessesesceseesseeeeces senses ceaecseceseeneceseeseecneeeaes 5 Important Terms Used in this Manual ccccescecscceseceseeseeeeteeeeeceeeeeeesseeseeesesseeeaeceeeeteeeeesaeeees T What You Needto Get Started ieee aaea EEA N EEE PEEN A eia 8 Installation 9 CNV EL VIC Wiss ee E E SEE diet T EE E ENEE EEA 9 Access Rights and InfoRad Wireless Enter
60. TP for time critical messages Settings The settings area of the dialog changes depending on the connection method chosen Dial up SNPP SMTP WCTP or Direct Serial See Messaging Service Connection Settings on page 39 for details on setting up each of the available connection methods Building Your Wireless Messaging Directories e 38 InfoRad Wireless Enterprise Messaging Service Connection Settings Depending on the connection method chosen the setup options listed in the settings area of the Messaging Services setup screen vary Listed below are the setup options for each connection method Modem Dial up TAP Connection Send messages via modem dialup TAP v Country United States 1 Port Settings AreaCode Phone Number xe Use Wizard V Use Area Code County Code and Dialing Properties recommended Number will be dialed as Country Select the proper country for this phone number Area Code Enter the phone number s area code Phone Number Enter the messaging service phone number Use of commas in the service phone number delays the dialing sequence by two seconds per comma This is helpful for accessing an outside line in some telephone systems Note that in most cases commas should be entered in your Windows Dialing Properties settings and not in this field Use Area Code Country Code and Dialing Properties If this checkbox is not selected only the phone number will be dialed
61. TS Tom page me when you get a chance In the example message Enterprise Enterprise SV will send the wireless receiver message to the messaging service at Internet address 125 25 456 78 on Port 444 via the SNPP protocol which in turn will transmit the message to wireless receiver PIN number 1234567 Server Technical Reference e 86 InfoRad Wireless Enterprise Manual Internet E mail SMTP Message Files To enter a manual messaging number you need to enter the wireless receiver number of the person you wish to page first then a space and then the name or address of the Receiver s messaging service Note Do not enter dashes in the phone number ReceiverID number portion of the Wireless Receiver s e mail address and spaces are not allowed For example Wireless Receiver 216 555 1212 must be entered as 216555 1212 mypager com not 216 555 1212 mypager com Also note that you can enter either the SMTP address and optionally the Port number of the messaging service or the name of the messaging service if you have already defined the messaging service information Manually Adding or Editing a Messaging Service on page 37 can be used to define an internet e mail SMTP messaging service Example MSG TO 2165551212 mypager com MyISPEmail FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message Enterprise Enterprise SV will send the w
62. Wireless Enterprise messaging system certain access rights security permissions must be properly set If you are having problems or errors when sending messages try manually sending a message from the server If you can successfully send a wireless message from the server application you should check the access rights for clients to directories and files This is responsible for the majority of problems in processing wireless receiver message files If the access rights are correctly set please call technical support Access Rights Settings Note Novell rights are shown If you are using a different network operating system set the access rights to the equivalent rights on your network The following are the file access rights required R Read W Write C Create File E Erase or Delete File M Modify File F Filescan and Directory Control 1 e rename a file Program Directory RWCEMF Message Directory RWCEMF Note If you installed the message directory on a local hard drive the access rights are probably set correctly You will most likely only have to modify access rights if you set up the messaging message directory on a network drive see ASCII File Processing Setup on page 30 for details on setting up the messaging message directory Windows Networks For Windows networks set the access type for file sharing to SHARED with FULL access for the drive and directory that is being shared Advanced Security Permis
63. a ci sect Help Direct serial connection through Select the COM port that will be used for the direct serial or leased line modem connection Port Settings This button allows you to change the serial communications properties for this connection The default settings should work with most messaging services change these settings only if you know your messaging service requires special settings Flow Control The flow control settings allows you to enable disable Serial Port flow control and select between XON XOFF software flow control Hardware RTS CTS flow control and the default setting None no flow control Normally there is no need to change this setting Paging Service Port Settings 38400 baud data even parity 1 stop I Use eror correctic Cancel F Use dat oat Help InfoRad Wireless Enterprise Building Your Wireless Messaging Directories e 43 The Add a Messaging Service Setup Wizard The Add a Messaging Service Setup Wizard helps guide you through the process of setting up a new wireless messaging service To set up an Internet connection to a messaging service please refer to Manually Adding or Editing a Messaging Service on page 37 Note Setup wizards are not available in InfoRad Wireless Enterprise SV To set up your wireless messaging services please refer to Manually Adding or Editing a Messaging Service on page 37 To start the wizard select Messaging Service
64. ad software that is trying to send a page The last three digits of a TAP error are always the same as the digits reported by the paging system For example if the TAP terminal returns error code 501 InfoRad products would show the user error 2501 2112 TAP error Maximum pages entered for session Some Services limit the number of messages that can be sent in a single session Check with your Messaging Service for their limit Exceeding the maximum number allowed per session will result in this message This message might result when sending to large groups multiple groups or a large ad hoc group 2113 TAP error Maximum time reached for session Some Services limit the session connection time when sending messages Sending to large groups multiple groups or a large ad hoc group may result in this error Check with your Messaging Service for their limit 2212 TAP error Long message truncated and sent Some services will automatically truncate and send a long message at the Services Maximum Message Length allowed by the system Check with your Service for their Maximum Message Length Make the change to the Messaging Service setup and turn On AutoSplit to avoid this error 2214 TAP error Long message truncated and sent Paging terminal sent the first X characters of the message where X is the maximum characters per page allowed These two errors differ only in that the terminal sends a message along with 2214 that indicates what X is
65. age will typically be either truncated and partially sent or not acknowledged and not sent Next select the baud rate that is used by your wireless messaging service Usually this is either 300 1200 or 2400 baud If you do not know the baud rate use the default setting of 1200 baud Click Next to continue The messaging service setup is complete Click on Finish to add the new messaging service to the InfoRad Wireless Enterprise messaging database or click on Add another messaging service if you wish to repeat the wizard Building Your Wireless Messaging Directories e 44 InfoRad Wireless Enterprise Building Your Wireless Receiver Directory You should InfoRad Wireless Enterprise provides for easy entry or have already changes in your wireless receiver directory The directory set up at least allows you to setup as many receivers as you require and one messaging each receiver name entered can be assigned to any service before previously programmed messaging service The InfoRad entering new Wireless Enterprise alphabetical search feature will quickly receivers See zoom you in on a receiver to view modify and will also Building Your help you select from your messaging service directory Aee There are two receiver entry setup methods the Add a Messaging Receiver izard and the Wireless M Services eceiver setup wizard and the Wireless Messaging f e Receivers screen To quickly add a new wireless receiver Directory
66. ally when the schedule is saved according to the last time the message can be sent under the selected schedule Using the Client Application e 66 InfoRad Wireless Enterprise Monthly options Schedule Message OK a ic Send at time H MoH Cancel Help Message will be sent if v G Day of the month 15 C The uesday of the month Start Date Tue 11 15 2005 X End Date Day of the month Select the day of the month 1 31 between sending the message Note If the day of the month selected is greater than the 28 a warning dialog will pop up stating that no message will be sent in any months that do not have that number of days in the month See next option for Last Day of Month option The flast Tuesday of the month a Wednesday Tue 11 Thursday Friday Saturday da b Start Date End Date The xx xx of the month Select first second third fourth or last and the day of the week Monday Friday to send the message Example The message can be sent the second Tuesday of every month or the last Friday of every month Note A special option for the last day of the month has been programmed The last day of the month option is only available when last is selected in the first drop down list of this option Start Date Select the date the scheduled message should begin being sent End Date Select the last day the scheduled messag
67. am Files InfoR ad wireless wINPAGE EXE ax Once the program files are installed the program will prompt you for program setup information Click on the Next button to begin the program setup process Select whether you will be using a Modem dial up Messaging Service or ISP or network DSL Cable Internet connection to send messages If you will be using both select Modem to start the Modem Setup Wizard If you selected Modem above the Modem Setup Wizard will begin Click Next to go to Communications Setup Please note if you are using a dial up Internet connection after Setup completes you will need to select the Internet Connection to use Setup Menu Internet Settings See Communications Setup on page 22 for full details on the communications setup procedure Next if you purchased the retail version of InfoRad Wireless Enterprise the Wireless Messaging Service wizard is started Enter the wireless messaging service information as prompted See Building Your Wireless Messaging Services Directory on page 36 for details After you have entered a wireless messaging service the Add Wireless Receiver wizard is started Enter at least one receiver number and click Finish when finished See Building Your Wireless Receiver Directory on page 45 for details on adding wireless receivers to the messaging database Next the ASCII File Setup screen is opened the ASCII File Setup screen allows you to configure how Inf
68. anually created by a user or automatically generated by a program batch file or process See Custom File Processing on page 80 for details 2 InfoRad Wireless Enterprise checks the message directory at a predetermined time interval looking for files that match the expected filename format See Message File Filename Conventions on page 80 for details on filename setup 3 Ifthe program finds a file that matches the correct filename format InfoRad Wireless Enterprise opens the message file and processes the information inside to generate and send a wireless receiver message 4 After a message file has been processed InfoRad Wireless Enterprise creates message status files indicating whether the message was successfully sent or if there was an error in processing the file See Message Status Files on page 88 for details on using message status files InfoRad Wireless Enterprise Server Technical Reference e 73 Enterprise SV General Operation Note Enterprise SV is a version of InfoRad Wireless Enterprise optimized for use on Windows 2000 and greater While it provides all of the functionality of InfoRad Enterprise the main application has been split into two separate programs a messaging engine which has been transformed from an application into a Windows Service and a Service Controller application which acts as an administrative interface for managing the messaging engine This change also affects certa
69. be sure you typed the correct computer name InfoRad Wireless Enterprise Solving Problems e 119 Enterprise SV Troubleshooting Tips Clients send messages to the service but the service never dials and never sends the page Check that the service is running You can do this with the service controller or with the services control panel applet on the service machine When I try to connect to the service computer the service controller reports System Error 997 Overlapped I O operation Be sure that you ve typed the computer s name correctly This message can show up if you ve connected to the wrong computer one that does not have the service installed or if you have not installed the service yet or if you do not have Admin rights on the computer running the Watch IT ASCII NT Service You can use the Services control panel applet on the service computer to verify that the service is installed You must be logged in as the Administrator to do so From the start menu pick Settings then Control Panel Double click on the Services icon Installed services are listed in alphabetical order the service for the InfoRad Enterprise system should be listed as InfoRad Enterprise Service Solving Problems e 120 InfoRad Wireless Enterprise Other errors Modem is Not Dialing General Notes on Dialing Problems Check to see if any other application is using the modem Make sure that the phone line is plugged into the Line
70. ces See Watch IT ASCII for full featured product Watch IT Serial Allows automated dispatch of wireless messages from any computer system platform by monitoring a serial port information stream Monitor IT Monitors the integrity of a wireless messaging system reporting system failure via a secondary wireless system or e mail Serve IT Customizable application that allows for integrating wireless messaging into an existing customer service environment InfoRad Enterprise A Client Server solution for sharing the InfoRad Wireless messaging system over a LAN or WAN Wireless Pro and AlphaPage First Responder features including Internet and dial up TAP messaging NEW Advanced Scheduler NEW Spell Checker NEW Message Templates NEW Route on Failure features and Direct Serial Connection messaging option for use with on site paging systems or leased line connections InfoRad Enterprise SV InfoRad Enterprise with the Messaging Server runs as a Service on Windows 2000 and greater InfoRad Enterprise iNet Low cost reduced capability Enterprise Available in 2 and 3 Concurrent Client license only Enterprise iNet supports Internet messaging only Includes NEW Spell Checker and NEW Advanced Scheduler features For full featured product see InfoRad Enterprise and InfoRad Enterprise SV Introduction e 2 InfoRad Wireless Enterprise Support Technical Support is only ava
71. characters maximum required Requires some text to be entered in this field before the message may be sent nochange The text in this edit field cannot be changed Makes this edit field behave like a static item InfoRad Wireless Enterprise Addendum T e 131 editml editml length 90 height 3 width 30 text The rain in Spain The rain in Spain Includes a multi line edit field in the message entry screen Useful for allowing very long text entries The format of the message in the multi line edit control does not affect the format of the message text required Text must be entered in this field before message may be sent text Your Text Here Edit field initially contains Your Text Here length n Limits text entry to n characters required Requires some text to be entered in this field before the message may be sent nochange The text in this edit field cannot be changed Makes this edit field work like a static item height Specifies how many lines high the edit field is width Limits how many characters may be entered on each line Addendum T e 132 InfoRad Wireless Enterprise Warranty and License Agreement InfoRad Wireless Enterprise Warranty InfoRad Wireless Enterprise InfoRad Inc warrants only that the diskette upon which the software is furnished shall be free from substantial defects in materials and workmanship under proper and normal use for a period of ninety 90 days from the date of
72. click on the Create button to build a custom initialization string for your modem Reference the Using High Speed and Fax modems section of the manual or on line Help and your modem s manual reference AT command section to construct a modem initialization string for your modem Check with your modem manufacturer to insure your modem supports the messaging service Baud Rate and data settings Ex 1200 7 even 1 InfoRad Wireless Enterprise Solving Problems e 107 Communications Errors These errors report problems establishing or maintaining the link between the wireless messaging service and the local computer whether the source of the problem is the wireless messaging service the local computer the phone network or anything else 1301 Communications Error Could not connect with remote modem This appears when the phone was successfully dialed but no CONNECT message was received Common causes are bad service phone numbers bad modem initialization strings bad modems on either end incorrectly installed modems no dial tone and so on Verify that you correctly entered your messaging service phone number and parameters such as baud rate data parity and stop bits You should always hear a high pitched modem connection tone when dialing the correct number If your modem speaker is turned off try dialing the messaging service phone number from a telephone to verify that there is a modem connection tone when connec
73. d including any errors that occurred when trying to send those messages To see the full text of any of the messages simply click on that message The text will be shown in the Full Message Text box If you wish to copy the information click on the Copy to Clipboard button To delete all messages in the displayed date range simply click on the Delete button Note that the delete function will move the file s to the Windows Recycle Bin InfoRad Wireless Enterprise Using the Client Application e 71 A Note About Log Files When information is logged on the hard disk it is generated as a daily file in the InfoRad directory such as JUL17_05 LOG In addition to viewing log files from within InfoRad Wireless you can also use Windows Notepad or any word processing program to view or print logged messages Note that Logged Messages sender information is not displayed in the Client Logged Messages viewer To view the sender information for a message Computer Name and Logon Username open the Log Files on the Client workstation with Windows Notepad or other word processor Remember to purge your log files occasionally to conserve hard disk space Exiting the Client Application To exit the InfoRad Wireless Enterprise Client application select Exit from the File menu or click on the close box in the upper right hand corner of the main screen Note If you try to exit the InfoRad Wireless Enterprise Client while there are messages
74. dentifies a WCTP Messaging Service address http identifies a WCTP Messaging Service address snpp identifies a SNPP Messaging Service address smtp identifies a SMTP E mail address WCTP Examples TO 2165551212 wetp wetp sample com wetp or TO 2165551212 http wetp sample com wetp SNPP Example TO 2165551212 snpp snpp sample com 7777 SMTP Example TO 1234567 mypager com smtp smtp sample com Also for the Internet address you can use the IP address for all the Internet protocols For example TO 2165551212 snpp 25 356 458 123 Server Technical Reference e 84 InfoRad Wireless Enterprise Manual Internet WCTP Message Files To enter a manual messaging number you need to enter the wireless receiver number of the person you wish to page first then a space and then the name or address of the Receiver s messaging service Note You do not need to enter dashes in the phone number ReceiverID number and spaces are not allowed For example 216 555 1212 may be entered as either 216 555 1212 or 2165551212 but not 216555 1212 Also note that you can enter either the WCTP address and optionally the Port number of the messaging service or the name of the messaging service if you have already defined the messaging service information Manually Adding or Editing a Messaging Service on page 37 can be used to define an internet WCTP messaging service Example MSG TO 2165
75. e Schedule Cancel Maybe your friend Tom has been using your computer to say hello so often that he s become a real pest and you want to prevent him from doing that any more You might change the message template to read title text Say Hello static text Hello from edit required length 10 nochange text George With the nochange property the screen will look like this Say Hello Hello from George Schedule Cancel The nochange property turns the editable field gray and prevents it from being changed It s functionally equivalent to the static item type This is a somewhat silly example Tom would probably stop saying hello from your computer if you asked him to but the nochange property may be useful if you make many similar template files but want to make some editable fields non editable in some of them InfoRad Wireless Enterprise Addendum T e 125 Message Template Reference Item Type Summary Included In Properties About Message newline no none Makes a line break in the message entry screen but not in the message title Sets the title of the message entry screen static yes Adds non editable text to the message entry screen time yes auto Adds a time control to the message entry nochange screen date yes Adds a date control to the message entry screen datetime yes auto Adds a date and time control to the message nochange entry screen hours yes auto Adds an hours control to
76. e established 6002 Network error Could not connect to host Most likely caused by problems with the host name or address as entered in the paging service setup or the telnet proxy setup May also indicate that the host itself is down or that part of the network connecting the user s computer to the host is down or that the host is simply not accepting connections on the specified port 6101 Network error Socket I O operation failed Some unexpected error occurred while sending or receiving data 6201 Network error Host terminated connection The remote host the SNPP server or possibly the telnet proxy server if one is configured disconnected without warning 6202 Network error Timed out waiting for server The timeout for the paging service set up in the paging service properties screen elapsed with no response from the SNPP server Increasing the timeout can sometimes rectify this problem but it may indicate something wrong with the SNPP server or with the network connection 6203 Network error Host returned error code SNPP server responded to an SNPP protocol command with a failure code When this error happens the explanation text sent by the SNPP server will be included on the error screen along with this error message That explanation should provide more detail on why the transaction failed The explanation might be for example 550 Error pager ID must be 10 digits or 550 Error pager ID cannot b
77. e identified and so on 6301 Network error Target address or URL appears to be invalid The URL address for the Messaging Service could not be parsed in order to attempt a connection Check the Messaging Service address InfoRad Wireless Enterprise Solving Problems e 117 WCTP Client side Errors 7000 WCTP Error Could not read WCTP response Message to a WCTP gateway was able to POST but the WCTP gateway response was unreadable Attempt to re send 7001 WCTP Error WCTP response was garbled invalid or unrecognized The WCTP gateway reply to a message was OK but the text of the reply cannot be read or is unrecognized This can happen when a valid web page URL is entered in the Messaging Service WCTP address instead of a valid WCTP gateway address Any web server will send a reply back to an HTTP POST operation but the reply will be HTML and not XML XML is the expected format of a reply from a WCTP gateway 7002 WCTP Error Could not POST WCTP message to gateway Could not connect to the WCTP gateway Most likely an invalid address was entered in the Messaging Service WCTP address 7003 WCTP Error Bad HTTP status code check server address The HTTP session returned an error code or no response from the HTTP session was received This can happen when a valid web page URL is entered in the Messaging Service WCTP address instead of a valid WCTP gateway address The internet log inetlog txt may contain the specific
78. e should be sent If no end date is selected the message will continue as scheduled until deleted from the Scheduled Messages list Note that the end date will be adjusted automatically when the schedule is saved according to the last time the message can be sent under the selected schedule InfoRad Wireless Enterprise Using the Client Application e 67 Scheduled Messages Queue Messages scheduled for later delivery hu 2005 12 00 Fri Oct 14 2005 02 30 PM Details for thes message Deliver to Creighton RyanJahn Radigan Message Reminder Lunch meeting at 1 00 Schedule One Time The Scheduled Message Queue window lists all upcoming scheduled messages From this window you can view or delete any or all of the currently scheduled messages Note InfoRad Wireless Enterprise Client will warn you if there are any scheduled messages pending when you try to exit the program InfoRad Wireless Enterprise Client cannot send a scheduled message if the program is not running at the specified date and time If the software is not running when a message is scheduled to go out the message will be processed the next time InfoRad Wireless Enterprise Client is started according to the Scheduled Messages option in Client Preference Options on page 54 Using the Client Application e 68 InfoRad Wireless Enterprise Edit Schedule Change the scheduled time date or recurrence settings of the message Edit Message Change the text of the
79. eceseeeecesceseeceenseecaeenteneaes 45 Route on Failure Optiony 12 esc co cece se cectecececvoes dees Cesecdesscieddecvevecscevetediensvdeviesivsdecesieeavens 46 Manually Adding or Editing a Wireless Receiver ccscceseeseceseeseeeeeeeeeeeeeesseneaees 47 The Add Wireless Receiver Setup Wizard cccccceseeseceseeeeceeeceeeeeseeetesteeereeeaees 49 Building Your Group Directory Optional ccccesceescesecesceeseceseeeeecesceseecesceseececnseenseeteenaes 50 InfoRad Wireless Enterprise Introduction e i Adding a New Group miene a eaer ee ea a ENEE E e ed iee den oh ea rides 51 Modifying a GrOUP erne errea E RE EEE EE ETE EEE EERE EEEE 51 Receiver Group Assignment Query ssssessssssserssessesesseesesstseteresessresteessesreseeserseseeene 51 Using the Client Application 53 Client Messaging OVervieW srenti e anea A E eeraa aeee oee anae eaaa erana 53 Client Preference Options issis ssn e a araar a i 54 Sending Messages by Name or Group cccescecseceseceseeseeeeeeeeeesueeeeeesaeeeeeeeeeeeeaecneeeeeeseenneeees 56 SLE AKE SLALUS sacs AE sends tostectredieasncessespdagycadiecateds ccdeseus fecdtess states ed E EE ERE 57 MessageOptonsicsic i ect ote Masdec E Satu boc sce aid E TA E 58 SEE CEL K E ene EE EAE ee ee 59 Predefined Messages vis 2 ssissc ord cds E don E cadeeetentate tes cdeeees se aates 59 Previous Message Last Message Recall ccsccessessecesceeesercesceseeceseeeaeeeensceeaeenees 61 T
80. ed by those wireless receivers you wish to message for example if you are sending messages to one wireless receiver using a nationwide messaging service and to another using a local messaging service you will need to create two messaging service directory entries There are two messaging service setup methods To quickly add a new modem based wireless messaging service you can use the Add a Messaging Service wizard For more advanced setup options or to edit an existing messaging service you can manually edit the service s configuration To access either setup method select Messaging Services from the Edit menu to open the Listing of Messaging Services screen which lists all currently defined wireless messaging services and their current call and packet counts From this screen you can add modify or delete a messaging service Note Setup wizards are not available in InfoRad Wireless Enterprise SV To set up your wireless messaging services please refer to Manually Adding or Editing a Messaging Service on page 37 Building Your Wireless Messaging Directories e 36 InfoRad Wireless Enterprise Manually Adding or Editing a Messaging Service From the Listing of Messaging Services screen you can add a new service or edit an existing service To add a new service click on the New button To edit an existing service select the messaging service you wish to edit and then click on the Edit button The Messaging Service Setup scr
81. een will open Messaging Service Setup Name Password if required E Cancel Max message length 240 Help Timeout seconds 30 Log messages to this service m Send messages via modem dialup TAP v Country direct serial connection TAP internet SNPP Area Code 216 V Use Area Code Country Code and Dialing Properties recommended Number will be dialed as CONSULT YOUR MESSAGING SERVICE for their system s connection method dial up or Internet e Dial up TAP connection is also sometimes called a Access Number Terminal Number Modem Number Alpha Port phone number or Short Messaging Service phone number optional system log on password and for changes in any of the default communications parameters Port Settings e For Internet connections SNPP amp WCTP Internet server address and port e For E mail SMTP Consult your network administrator or ISP for Internet e mail SMTP server address Consult your Messaging Service for the e mail address format of your wireless receiver for later entry of Receivers InfoRad Wireless Enterprise Building Your Wireless Messaging Directories e 37 The Messaging Service Setup screen allows you to edit or create messaging service entries in the database The following are the Messaging Service Setup fields Messaging service name Enter the name of the messaging service Password If the messaging service requires a password enter it here mo
82. em To setup InfoRad Enterprise s communication settings select Communications from the Setup menu Edit menu in Enterprise SV The Communications Setup dialog is displayed Communications Setup Modem Dialing Use this modem to send messages U S Robotics 56K Faxmodem USB Modem configuration ge Use the system s modem configuration recommended for most systems Override the system s modem configuration use this initialization string instead Keep a log of communications activity for diagnostic purposes Flow control C No flow control C Xon Xoff flow control RATS CTS hardware flow control Cancel Apply Help Server Setup e 22 InfoRad Wireless Enterprise Modem Dialup Connection Settings The Modem dialog lists all available modems on the current system and modem configuration settings When you are finished with the modem selection and configuration click on OK to finish the communications setup process Use this modem to send messages Click on the drop down box to select the modem you wish to use with InfoRad Enterprise Modem configuration The standard Windows modem settings should work with InfoRad Enterprise However if you should need to modify the modem settings for use with InfoRad Enterprise additional modem configuration settings are available from within the Modem dialog From this dialog you can change the following options e Modem Configuration e Communicatio
83. emplate Messages cccccscccsscessessscercessecescescecsecsecesaecaeceseeeaeceseeeecesseaeecnesnsescaeentensaes 62 Scheduled Messages suse 8s 3 fesse E E E E EEE 64 Recurring Scheduled Messages c cessccsceesseeeceeceeecseeeseeseecesceseeensenseecseenseenseenees 65 Schedtiled Messages Queue se e r ce cadeteSsa de cat ceds Saks So eka sti vada dabastadaseteasetagasens Aena Aa Ea 68 MESSAGE QUCUE EAEE vets oes caues sdeecduneeccacessdtacbecass ins cvesteeths spadbersteiers caeteteetaccusieeedeven tases 70 Message Logging e ccccccccccvsecsececcetsdeviccveevacccsscesds Seesse ese dane dcacssebecegusdasdesceestevdhaded dvcessacestet eetics 71 A Note About Log Filesesis 2c20icccscci coe ciccvciesee r iai Ges cise KE E E a 72 Exiting the Client Application n se ioien iii rioei Ei isi i 72 Background Messaging cccccecsccssseesceseeseecceeseecaeeacesseeeaeesueeeeeesseseeeeeaeneeseesenaeenees 72 Server Technical Reference 73 Server Message Processing Overview scssccessesseeeseeseeeeeeeseesseeeeesceneeeseeseeeaeeseeeneeeeesneeses 73 Enterprise SV General Operation ccccecsccescessecsecesceeseceeceseecaeceseeeseceseeseecesesseeceeesencaeenteeaes 74 Enterprise SV Service Controller ccecccceccessecsecenceseecseceseeseeceseeeecenseneeeesecnseeeseentes 75 Enterprise SV Service Controller Preferences ceccceseesseeeseeeeeeteeeeceseeteeenseneeees 77 Enterprise SV Services Module si s lt 0 ccccscceee desc
84. en 1 1202 Remote Error Service did not respond to message The wireless messaging service did not return any response code after InfoRad Wireless Pro sent a data block generally a result of a poor connection or can be a problem at the messaging service e Retry sending the message s e If received when sending multiple messages check with your wireless messaging service for any limit on the number of messages that can be sent in a single dial up session 1203 Remote Error Message was not acknowledged The wireless messaging service responded to a data block with the NAK code e Retry sending the message e Remove the area code from the wireless receiver ID number text pagers e Verify the proper wireless receiver ID number is entered e Use the wireless receiver s PIN number InfoRad Wireless Enterprise Solving Problems e 105 1204 Remote Error Forced to abandon by service The wireless messaging service responded with the abandon code This means the wireless messaging service is rejecting the message A P in error messages in the Failed Messages error screen indicates that the program is starting to send the message if disconnects occur at this point it usually indicates an invalid wireless receiver ID number Verify that the proper wireless receiver number is entered Sometimes wireless receivers are assigned two numbers One number for numeric messaging from a phone and another for the wireless receiver iden
85. en entered Also please note that the time and date stamping feature is only available when sending messages from a client application or through custom file processing and cannot be used when sending a message from the server application InfoRad Wireless Enterprise Using the Client Application e 53 Client Preference Options The InfoRad Wireless Enterprise client application offers several preference options for handling long message input message replies message signatures and message status display information To set or select your preferences select Preferences under the Option menu The General Preferences dialog will appear Preferences General Message Signature iv ee V Require confirmation for deleting and clearing items Reply E mail Address V Send button sends all queued messages r Spell Check Message Directory J7 Check message spelling C Mtest v10 2_RC 2001 027 MSG Browse Scheduled Messages Log File Location V Send past due messages ee less than 1 hour g C testhv10 2_RC 2001 027 client Browse The following are the available preferences and their definitions General Options Split long messages into multiple pages This option which is automatically set according to the Enterprise Server preferences allows you to send messages up to 1024 characters long Your message is automatically split into shorter messages based on the max message length capability
86. en if the computer ran out of memory 1440 TAPI error Call to lineMakeCall failed InfoRad wireless uses the lineMakeCall function of TAPI which opens the serial port This error appears when this call fails 1450 TAPI error No response to lineMakeCall After placing a phone call with TAPI InfoRad Wireless expects to get some responses back from TAPI including an announcement that the modems have either connected or disconnected If those responses don t arrive within 60 seconds this error appears 1455 TAPI error Couldn t get port handle from TAPI After placing the phone call InfoRad Wireless asks TAPI for direct access to the COM port through which it can send and receive data If the port handle is unavailable for some reason this error appears 1460 TAPI error Could not change call parameters After dialing a call in Override mode Modem Configuration InfoRad Wireless attempts to switch back to standard TAPI mode to actually send pages then hang up If the switch back to standard TAPI mode does not work this error appears 1499 TAPI error Unexpected TAPI error This is error message used in cases where InfoRad Wireless is able to detect that something has gone wrong with TAPI but the error is not one of the above listed errors InfoRad Wireless Enterprise Solving Problems e 111 TAP Errors The TAP protocol includes provision for a messaging terminal to report 3 digit error codes back to the InfoR
87. er application was installed Requirements 1 Read Write access to both the program and message drives 2 Access to a dial out modem or Internet connection Messaging Client The computer that creates and sends the message files to the server This is a computer where the client application was installed Requirements Read Write access to the server program and message directories on the network Note Please see Access Rights and InfoRad Wireless Enterprise on page 9 for information on the specific directory and file rights required for proper operation of InfoRad Wireless Enterprise InfoRad Wireless Enterprise Introduction e 7 What You Need to Get Started How does a text message get from your computer to your wireless receiver Unlike sending a numeric message sending a text message is a three step process 1 Messaging via the following options a Dial up TAP service InfoRad Enterprise uses your computer s modem to dial into the Wireless Messaging Service s modem Phone Number This number is different from your Wireless Receiver number If you don t have a Service Phone Number contact your wireless messaging or short messaging service b Internet service WCTP amp SNPP InfoRad Enterprise uses your Internet connection Dial up ISP broadband or network and connects to the service s Internet Server for WCTP amp SNPP services If you don t have the Internet address for the WCTP or SNPP service contact your w
88. er running the Enterprise SV Service module must be equipped with a Hayes compatible modem or Internet connection Enterprise and Enterprise SV Client applications will run on all Windows Operating Systems Windows 2000 and greater InfoRad Wireless File Edit List Queue Setup Help gh Select message recipients 2 Type message 0 characters 1024 max Creighton Ayan Herb Fitzgerald Jack Radigan John Kale John Radigan Kevin Gryczan Linda Ross Options Michael Dreibelbis Mike Denson Paul Fitzgerald Send p Phill Golden Siih R d Tessa Cunningham T n O a 0 Messages Scheduled 0 Messages Queued Status of Last Message Sent Introduction e 4 InfoRad Wireless Enterprise InfoRad Wireless Enterprise Features InfoRad Wireless Enterprise is easy to install and provides fast automated dispatch of your text messages InfoRad Wireless Enterprise processes ASCH text files created by other programs allowing you to easily add automated messaging capabilities to your custom applications Message by Name or Group easily through any messaging company that accepts remote alphanumeric text messaging Take advantage of the unique feature of automatically sending messages while performing other tasks on your computer Drop down selections and alphabetical search functions assist you with setup directory features and sending your messages Message entry includes use of cut and paste functions recall of pre
89. er1 When prompted to select the path to the database files select the Enterprise SV Service installation directory Double click on any one of the IRT files listed in the directory You can now access the edit and setup options from the Edit menu NOTE The Service Controller module can be run from any Windows 2000 and greater computer with administrative privileges on the Service computer but the Communications Setup can only be accessed when the Service Controller is run directly on the messaging server Enterprise SV Client Installation To install the Enterprise SV client application on a client computer 1 Login to the client computer you do not have to login as an Administrator to install the client application Locate the client installation program Client Setup exe located in the service module s installation directory and run it This will create a local directory for this client application s setup information and install an application icon to launch the client You are first prompted for a Private Setup Directory This directory is used for storing setup information specific to this client such as preprogrammed messages scheduled messages the message log and more If you wish to change the default directory click on the browse button and select a new directory Otherwise click on the Next button to accept the default directory setting You are then asked if you wish to create a shortcut on the desktop
90. erms 7 Tone Only Error 121 WwW Warranty 3 20 100 133 Windows Networking 9 102 InfoRad Wireless Enterprise Index e 140
91. es the file attempts to read any messages contained in it 5 renames the file to the in process file name PAGEMSGI 247 in our case 6 attempts to send the message if any 7 creates a file to indicate that the message was sent PAGEMSGS 247 or that the message failed PAGEMSGE 247 The client waits and watches for the presence of one of two filenames PAGEMSGS 247 or PAGEMSGE 247 8 Ifthe PAGEMSGE file is present it is read to find out what went wrong 9 Ifthe PAGEMSGS file is present the client assumes the message was sent OK 10 In either case the client erases the PAGEMSGI 247 PAGEMSGS 247 and PAGEMSGE 247 files if they exist InfoRad Wireless Enterprise Server Technical Reference e 89 Example Message File Process Enterprise SV When a message is sent from one of the Enterprise SV Clients or an external third part client the client 1 2 3 4 obtains a message ID from its own local source let s suppose it s 00008759 for our example updates its local source to the next message number 00008760 in our case obtains its client ID from its own local setup file let s suppose it s 00000012 for our example creates a message file with its message ID and its client number MESSAGE ___00000012 00008759 The server watches out for the appearance of MESSAGE _ files When the server sees our message file MESSAGE _00000012 00008759 it 1 2 3 4 5 parses the file attempts to read any messa
92. eseseeeeseeseeesensaees Enterprise SV Service Controller Error Messages Enterprise SV Troubleshooting Tips c ccesseseeereeeeees Other errors ies heretic a cee ees ee Addendum T About Message Templates cccescessecsssesseesecesceneeceseneecseenseeeaeenees Creating Message Templates 0 c cccccsccescccseceseceseceeeeeeeeeesneeereeaees Message Template Reference 0 cccceeseeseccsseeseceneeseeneeeeseesaeeneeeeaees Ttem Type SUMIMA ry eieiei Eoee EEEE EEE Item Type Details sssri in e eaii Warranty and License Agreement InfoRad Wireless Enterprise Warranty ccccccceseseeseereeeees Lagense A greement 2 5 8 s 00 slecheee ei ee Slat aes cule bing ke Index InfoRad Wireless Enterprise Introduction e iii Introduction Overview InfoRad is the premier provider of instant information solutions since 1984 InfoRad presents InfoRad Wireless Enterprise a text messaging solution that allows users on a network to easily send text messages to any user of wireless receivers alpha numeric pagers PCS phones with short messaging capability and wireless PDA s The InfoRad Wireless Enterprise Server is designed to automatically process messages created by a network user running the client application and send those messages to the desired individual or group without requiring every network user to have their own phone line and modem Messages are centrally dispatched from a single
93. f the Messaging Server is unavailable for reasons 1 or 2 above typically this will be a short duration and the Server Unavailable notice will be short lived You may still be able to queue your message on the Messaging Server for sending when the Messaging Server is again available After entering a message send the message and you will be given the option to queue the message on the Messaging Server for sending once available Server Unavailable A The server is currently unavailable Pressing OK will queue the message for later delivery cms Selecting OK will queue the message on the Message Server if possible Selecting Cancel will cancel and clear the message If an attempt to queue the message fails it is usually because connectivity to the Message Server has been lost An error screen will pop up advising a Message file creation error typically Error 5003 If you notice the Server Unavailable notice not clearing within a few minutes or you receive an error when attempting to queue the message to the Messaging Server please notify your Server operator or system administrator InfoRad Wireless Enterprise Using the Client Application e 57 Using the Client Application e 58 Message Options InfoRad Wireless Enterprise offers you several different options for text message input including the following e Signature e Predefined Messages e Previous Message Last Message Recall e Template Messa
94. finition file attempts to apply a property to an item type that can t use that property the program will display an error message Here are the allowed item properties for the item types in our simple example Properties Allowed More complete information is included in the Message Template Reference on page 126 See Item Type Summary on page 126 and see Item Type Details on page 127 We can see that the title and static item types are very simple but the edit item type has a few more settings we can try Suppose your name is George and you want your Hello message template to always start with your name already typed in You could change the message template to read title text Say Hello static text Hello from dit required length 30 text George Now when you use the message template it will look like this without any typing Say Hello Hello from George Schedule Cancel Now you can say hello without typing but a friend using your PC can also use the template if they change the name Addendum T e 124 InfoRad Wireless Enterprise Perhaps you ve decided that since your name is so short you may as well save a little room on the screen and trim the name length You might change the message template to read title text Say Hello static text Hello from dit required length 10 text George With the shorter edit length the screen will look like this Say Hello Hello from Georg
95. for the InfoRad Wireless Enterprise Client application Click on the Next button once you have made a selection Next select Client Access for Current User or ALL Users Selecting Current User will store Client Program Settings in the Windows Current User Registry Selecting ALL Users will store the Client Program Settings in the Windows Local Machine Registry All Users Selecting ALL Users may require Administrative privileges Repeat this process on all computers that you wish to run the Enterprise SV Client application InfoRad Wireless Enterprise Installation e 19 Installation Problems Should you require additional assistance with InfoRad Enterprise please briefly document your problem and questions serial number and version number Technical Support Options Technical Support is only available to registered users of the software as detailed in the licensing agreement Please register if you haven t already This program is licensed with 90 days free telephone technical support included AlphaCare Subscription options are available that extend the support period as well as offer priority telephone support and Upgrade Protection Out of warranty support is also available on a per incident basis Please call InfoRad Sales at 800 228 8998 for details on AlphaCare or e mail to sales inforad com or see our website at www inforad com InfoRad Software Technical Support is available Monday through Friday 8 30 5 30 ET A
96. ges e Scheduled Messages e Queue Message See Message Queue on page 70 These options are available by selecting them from the Options button drop down menu InfoRad Wireless Enterprise Client File Edit List Queue Setup Help 1 Select message recipients 2 Type message Receivers 0 characters 1024 max Arch 2way test pager A Barbara Fitzgerald Betsy Harris Desiree Denson Emma Lee Spring John Kale John Vitale Kathleen Fitzgerald Options Kevin Gryczan Signature Linda Ross Send Predefined message gt Metrocall a j Metrocall 1 man test yos send _ SHO Previous message k lt Template message 0 Scheduled 0 Queued Server status OWaiting O Sendt Schedule message Queue message InfoRad Wireless Enterprise Signature If you wish to include your message signature with a message click on the Options button below the message entry area select Signature and then select whether you d like the signature placed before or after the message Signature d Before message i v After message Predefined message gt i None Previous message Template message Schedule message Queue message If either of these options is selected your signature message will automatically be included with each message you send Note Your message signature will not be displayed while you enter your message but will be included with the message when it is sent
97. ges contained in it erases the MESSAGE __00000012 00008759 file creates a file to indicate that the message is in process PROCESS _00000012 00008759 attempts to send the message creates a file to indicate that the message was sent SENT_MSG_00000012 00008759 or that the message failed ERR_MSG__00000012 00008759 The client waits and watches for the presence of one of two filenames SENT_MSG_00000012 00008759 or ERR_MSG__00000012 00008759 If the ERR_MSG __ file is present it is read to find out what went wrong If the SENT _MSG_file is present the client assumes the message was sent OK In either case the client erases the PROCESS _00000012 00008759 SENT MSG _00000012 00008759 and ERR_MSG__00000012 00008759 files if they exist Server Technical Reference e 90 InfoRad Wireless Enterprise Note to Enterprise SV users of previous InfoRad Enterprise and AlphaPage APC systems The Message File filename conventions for Enterprise SV have changed from the Enterprise and AlphaPage APC versions This will only affect you if you were previously using the Enterprise or AlphaPage APC to send wireless messages via message files created by external systems or applications and will now use Enterprise SV service The contents required by the message files remain the same Message File Format only the file naming conventions have changed Differences from the Enterprise AlphaPage APC system e Files use long filenames e Two ID numbers for
98. ges dialog allows you to add edit or delete custom messages The list of predefined messages can be listed alphabetically or by the number of times each message has been used e To create a new predefined message click on the Add button then type in the new message you wish to save e To edit a message first highlight the message you wish to modify and then click on the Edit button e To delete a message click on the message you wish to delete and then click on the Delete button Using the Client Application e 60 InfoRad Wireless Enterprise Previous Message Last Message Recall You may want to repeat your last message entered either to the same recipient or to someone else InfoRad Wireless Enterprise allows you to access any of the last 10 messages sent To send a previous message first select the Wireless receiver Name or Group that you want to send the message to To recall the text of a previous message click on the Options button and then select the Previous Message menu Signature gt Predefined message gt Previous message b The server is down Template message Meeting in 15 minutes Pickup at 635 East 185th St Schedule message Queue message Clear list A list of previous messages will be displayed If you wish to delete all previous messages from the recall menu select the Clear list option Select the desired previous message from the list The message is entered into the message input wi
99. his option allows you to send messages up to 1024 characters long Your message is automatically split into shorter messages based on the message length capability defined when you set up your wireless messaging service s information see Building Your Wireless Messaging Services Directory on page 36 Remove duplicate messages This option allows you to select whether Wireless Enterprise will remove duplicate messages when sending to multiple Groups If a Receiver belongs to multiple Groups the message will be sent only one time if this option is selected When not selected the behavior is to send the Receiver for each Group it is associated Password option Password protect edit controls Access for editing any of the InfoRad Wireless setup or directory entries is restricted by selecting this option Once disabled access is allowed only by your password The InfoRad Wireless default password is priv Change Password The password governs the Edit and Setup menu options The default password is priv To change the password click on the Change Password button enter your new password and click on OK Make sure to document the new password InfoRad Wireless Enterprise Server Technical Reference e 77 General option Require confirmation for deleting and clearing items This option allows you to select whether InfoRad Enterprise Server will ask for confirmation upon deleting or clearing items from the Receivers
100. ic The rain in Spain The rain in Spain Includes non editable text in the message entry screen Effect ext Your Text Here Includes Your Text Here in message time time auto 14 26 Includes a time control in the message entry screen The time is shown in 24 hour format military time The time displayed initially is 00 00 unless the auto property is used A user may change the time displayed with the up down buttons by typing numbers or by using the up down cursor keys Effect Initially shows the current time he time shown cannot be changed Addendum T e 128 InfoRad Wireless Enterprise date date auto 04 04 2005 Includes a date control in the message entry screen The date format is month day year The current date is always displayed initially Clicking the down arrow displays a calendar that can be used to select dates The keyboard and up down cursor keys can also be used to change the date shown Property Effect nochange The date shown cannot be changed datetime datetime auto 04 04 2005 13 54 Includes a date and time control in the message entry screen The date format is month day year The current date is always displayed initially The time is shown in 24 hour format military time The time displayed initially is 00 00 unless the auto property is used Clicking the down arrow displays a calendar that can be used to select dates The keyboard and up down cursor keys can
101. ice used by the receiver If their messaging service is not listed you can click on the Add button to start the Add a Messaging Service wizard and enter their messaging service into the database When you have selected the receiver s messaging service click on Next to continue 4 The new receiver setup is complete If you wish to add another receiver click on the Add another receiver button Click on Finish if you are done using the Add Wireless Receiver wizard Note If you later wish to edit this receiver s settings or add an Alternate Receiver for Route on Failure you can use the Wireless Receiver Setup screen to make modifications See Editing an Existing Wireless receiver on page 48 for details InfoRad Wireless Enterprise Building Your Wireless Messaging Directories e 49 Building Your Group Directory Optional Wireless receivers can be grouped together so you can send messages to a number of people simultaneously When a group is messaged InfoRad Wireless Enterprise automatically sorts and combines all messages in the messaging dispatch queue according to their messaging service This eliminates redialing and speeds up the messaging process when you have a large number of people to send messages To create a messaging group select Groups from the Edit menu The Listing of Groups screen appears The Listing of Groups screen lists all of the defined messaging groups From this screen you can add a new gro
102. ich can transfer data the way modems can Before sending messages InfoRad Wireless checks to be sure that the device the user selected is in fact a data modem and not some other TAPI device 1410 TAPI error Could not open line device Before placing a call InfoRad Wireless checks to be sure that the line is available and shows error 1105 if it is not but if there is some problem opening the line even if TAPI claimed the line was available this is the error message 1415 TAPI error Could not specify status messages to monitor After opening a line device InfoRad Wireless informs TAPI which status messages are important for the call If there is a problem doing this this error appears Solving Problems e 110 InfoRad Wireless Enterprise 1425 TAPI error Could not specify port settings prior to opening port Before placing a call InfoRad Wireless attempts to set the baud rate data bits stop bits flow control error correction and data compression settings specified for the modem and messaging service in use If there is a problem doing this this error appears e Verify with your modem manufacturer that your modem supports the baud rate and data settings required by your messaging service usually 300 100 or 2400 baud with 7 Data Bits Even parity 1 Stop Bit 1435 TAPI error Could not create call parameters This error appears if the data structure containing parameters for TAPI cannot be created This would only happ
103. ight laws of the United States of America THE LICENSEE IS ENTITLED TO 1 Use one copy of the licensed program on a single machine unless this software has been purchased with a multi user SITE or LAN license 2 Remove the licensed program from one computer and install it on another At no time is it permitted to make multiple copies for others to use or transfer the program license except under the terms set forth within this agreement 3 Make one copy of the software solely for backup purposes 4 Transfer the program and license to another party so long as the other party agrees to the terms and conditions of this Agreement and written notification is given to InfoRad Inc of said transfer If the program is transferred all copies not transferred whether in machine readable or printed form must be destroyed This includes all modifications and portions of the program used 5 Use the manual for its intended purpose by the licensee or his agents 6 Telephone Technical Support for 90 days for Registered users Registration may be in the form of Auto Registration mail in registration form fax in registration form or telephone registration Warranty and License Agreement e 134 InfoRad Wireless Enterprise THE LICENSEE IS PROHIBITED FROM 1 Using modifying copying or in any way transferring by any means or medium the licensed program except as expressly permitted by this Agreement or by prior written agreement of InfoRad Inc
104. ilable Monday through Friday 8 30 5 30 ET A technical support section with solutions to common problems is also available at www inforad com techsupport Phone 216 531 1369 E mail techsupport inforad com Internet www inforad com Solving Problems e 100 InfoRad Wireless Enterprise Installation Problems InfoRad Wireless Enterprise Installation Problems 1 InfoRad Wireless Enterprise installs to any local physical or logical drive and runs from any drive assignment 2 To install InfoRad Enterprise in Windows click on the Start button and select Run Browse to your CD or floppy drive and select SETUP EXE and then click on OK 3 InfoRad Wireless Enterprise only requires 2mb of hard disk space for normal operation Make sure that you have sufficient hard disk space for the installation InfoRad Enterprise SV Installation Problems 1 InfoRad Enterprise SV installs to any local physical or logical drive and runs from any drive assignment InfoRad Enterprise SV requires Windows 2000 and greater 2 To install InfoRad Enterprise SV in Windows 2000 and greater click on the Start button and select Run Browse to your CD or floppy drive and select SETUP EXE and then click on OK 3 InfoRad Enterprise SV requires approximately 2mb of hard disk space for normal operation Make sure that you have sufficient hard disk space for the installation Double clicking the Enterprise icon does nothing 1 Verify wi
105. ilable to registered users of the software as detailed in the licensing agreement Please register if you haven t already This program is licensed with 90 days free telephone technical support included AlphaCare Subscription options are available that extend the support period as well as offer priority telephone support and Upgrade Protection Out of warranty support is also available on a per incident basis Please call InfoRad Sales at 800 228 8998 for details on AlphaCare or e mail to sales inforad com or see our website at www inforad com InfoRad Software Technical Support is available Monday through Friday 8 30 5 30 ET A technical support section with solutions to common problems is also available at www inforad com techsupport Phone 216 531 1369 E mail techsupport inforad com Internet www inforad com InfoRad Wireless Enterprise Introduction e 3 InfoRad Wireless Enterprise System Requirements InfoRad Wireless Enterprise InfoRad Wireless Enterprise is designed with a Server module to operate on computers with at least 4 megabytes of hard disk space available running Windows 2000 and greater The Enterprise Server application also requires a Hayes compatible modem or Internet connection Enterprise SV is designed with a Server module that runs as a Windows Service exclusively on Windows 2000 and greater Enterprise SV Controller requires Windows 2000 and greater The comput
106. ile Options Screen Server Setup e 30 InfoRad Wireless Enterprise The following are the available ASCII File Setup processing options Message Directory The Message Path field allows you to enter the directory where InfoRad Wireless Enterprise will check for new message files By default this directory is C Program Files InfoRad Wireless Enterprise MSG however it can be changed to any directory on available local or network drives Default for Enterprise SV is C Program Files InfoRad Enterprise SV Service MSGY Note for Enterprise SV The Enterprise SV Service accesses the Message Directory If the Message Directory is not located on the Service machine but is located on a network location the Enterprise SV Service Logon properties must use a logon account that will allow the Service both admin rights to the machine running the Service and network access to the Message Directory Check Interval The check interval option sets how often InfoRad Wireless Enterprise checks the message directory for new message files to process By default this is set to 15 seconds This option is not available in the SV version of InfoRad Wireless Enterprise Strip whitespace The strip whitespace option automatically removes any excess spaces from the contents or message of a wireless receiver message converting multiple spaces into a single space For example the message Frank give meacall John would be sent as Frank gi
107. in portions of the program interface This section covers the differences in Enterprise SV program operation from the non SV version There are three separate software components for Enterprise SV Enterprise SV This is the background messaging engine There is Service no direct user interaction possible with this module configuration is done through the Service Controller module The services module only runs on the computer designated as the messaging server Enterprise SV The Services Controller is an administrative module Controller for configuring and maintaining the Enterprise SV Service messaging engine This module can be run from the messaging server PC or remotely from any other PC on the network Enterprise SV Client This is application used to create wireless messages for transmission by the Enterprise SV Services module It can be run on any computer on the network but cannot modify any messaging settings Server Technical Reference e 74 InfoRad Wireless Enterprise Enterprise SV Service Controller To configure or modify Enterprise SV settings you need to use the Enterprise SV Service Controller which is available from the Windows Start gt Programs menu InfoRad Enterprise SV Controller File Edit Help Service Status Stopped Update Status Close From the Service Controller you can start or stop the Enterprise messaging service run the service from another computer on the network o
108. ion Spell Check performs a spelling check of an entered message before sending and allows for correction Options You can use the Options Dialog to specify various spelling checker options These options affect the way the spelling checker operates Click on the Help button for information on available spelling checker options Dictionaries The Dictionaries Dialog allows you to open and close user dictionaries and to edit the contents of an open user dictionary The contents of dictionaries are saved in disk files Click on the Help button for more information on Spell Check Dictionaries Message Signature option The message signature text allows you to define a short signature string of characters that will be attached to each message you send For example John Smith ARB Inc Type in the signature you wish to use in the Signature Text field When you enter a text message you will have the opportunity to turn the signature on or off and select signature inserted before or after each message Message Options on page 58 Failed Message Retries Options This option allows you to select the number of attempts that InfoRad Wireless Enterprise will make when an error is encountered during sending of a message For Dial up TAP messages the program will also attempt redials upon the following conditions receiving a telephone company busy signal while dialing the messaging service if the modem is in use by another application
109. ireless messaging or short messaging service c Internet E mail SMTP InfoRad Enterprise uses your Internet connection Dial up ISP broadband or network to connect to your ISP or network e mail server If you do not have your e mail server address contact your ISP or network administrator d Direct Connection I InfoRad Enterprise uses your computer s serial port and a leased line modem to connect to your Wireless Messaging Service or on site paging system Il InfoRad Enterprise uses your computer s serial port and a serial cable connection to connect to your on site paging system 2 After a connection is made to your wireless messaging service InfoRad Enterprise uploads the wireless receiver ID number and the message you wish to send 3 After InfoRad Enterprise disconnects your wireless messaging service broadcasts the message through their radio tower and out to your wireless receiver For every wireless receiver you wish to set up in InfoRad Wireless Enterprise you will need the following information 1 The Wireless Receiver Number If your wireless messaging service uses PIN Numbers or Cap Codes you will need the PIN Number or Cap Code for your wireless receiver Otherwise you will just need the Wireless Receiver Phone Number If using Email SMTP you will need the e mail address for your wireless receiver 2 The Service Provider Phone Number or Service Provider SNPP or WCTP Internet Address and Port or E mail
110. ireless receiver message to the messaging service MyISPEmail which in this example is defined in the Messaging Service Directory as an Internet SMTP service which in turn will relay the message to the Messaging Service s Internet e mail server which will process the message into the wireless network and to wireless receiver number 216 555 1212 MSG TO 2165551212 mypager com smtp smtp sample com FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message Enterprise Enterprise SV will send the wireless receiver message to the e mail server at smtp sample com on Port 25 via the SMTP protocol which in turn relay the message to the Messaging Service s Internet e mail server which will process the message into the wireless network and to wireless receiver number 216 555 1212 When no Port assignment follows the SMTP address Port 25 is assumed MSG TO 2165551212 mypager com smtp smtp sample com 25 FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message Enterprise Enterprise SV will send the wireless receiver message to the e mail server at Internet address snpp sample com on Port 25 via the SMTP protocol which in turn will relay the message to the Messaging Service s Internet e mail server which will process the message into the wireless network and to wireless receiver number 216 555 1212 MSG TO 1234567 mypager com SMTP 12
111. issions Use the following simple Security Permissions on networks where Advanced Security is not required Note Novell rights are shown If you are using a different network set the access rights to the equivalent rights on your network R Read W Write C Create File E Erase or Delete File M Modify File F Filescan and Directory Control 1 e rename a file RWCEMF Program Directory Message Directory RWCEMF Note If you are installing the message directory on a local hard drive the access rights are probably set correctly You will most likely only have to modify access rights if you set up the message directory on a network drive see ASCII File Processing Setup on page 30 for details on setting up the messaging message directory Windows Networks For Windows networks set the access type for file sharing to SHARED with FULL access for the drive and directory that is being shared InfoRad Wireless Enterprise Installation e 9 Advanced Security Permissions Enterprise SV For networks where stricter Security Permissions are desired specific folder and file permissions can be set To install InfoRad Wireless Enterprise SV onto a Windows 2000 and greater environment you will need Administrator rights at the Windows Server you are installing InfoRad Wireless Enterprise SV Service on Administrator rights are needed for the installation of the Service Controller on the Windows workstation or Windows Server
112. ity to send wireless messages The server application is used to edit the configuration information Each of these modules is installed separately Server Installation Note The initial installation should be done from the computer that is to serve as the Messaging Server During the initial installation both the server and client applications will be installed 1 IfInfoRad Wireless Enterprise was provided on a floppy disk make a back up copy of your installation floppy disk before you use it 2 To install InfoRad Wireless Enterprise server on your computer hard drive click on the Start button and select Run Browse to your CD or floppy drive and select SETUP EXE and then click on OK 3 The InfoRad Installation wizard license agreement screen will appear Click on the I agree button to continue the installation 4 The Installation wizard will begin Click on the Next button or press Return to continue the installation process 5 You are then prompted for a destination directory for the installation If you wish to change the directory where the server application will be installed click on the browse button and select a new directory Otherwise click on the Next button to continue the installation process Note If you are re installing or upgrading InfoRad Wireless Enterprise the installer will also ask if you wish to use the existing messaging database files and program setup files or replace them 6 You are then p
113. ivers screen you can add modify or delete wireless receiver information from the InfoRad Wireless Enterprise receiver directory InfoRad Wireless Enterprise Building Your Wireless Messaging Directories e 45 Route on Failure option Route on Failure IV Route to alternate receiver Alternate receiver s ID number or E mail address 7894561 Messaging Service My Dial up Service The Route on Failure feature in InfoRad Wireless Enterprise allows the addition of an Alternate Receiver or Alternate delivery method in the event of a failure when sending to the Primary Receiver For example if the Internet connection is down the message can be routed to the Dial up TAP Service for delivery Another option might be routing the message to an alternate Receiver different from the Primary Receiver for example route the pager message to the persons cell phone or PDA The Alternate Receiver could even be a different persons wireless receiver if desired Note that the program will use the Retries settings in Failed Message Retries in Preferences when attempting to deliver to the Primary receiver before rolling over to the Alternate Receiver to attempt delivery To utilize the Route on Failure feature for a Receiver simply check the Route to alternate receiver option and enter the appropriate Receiver ID and Messaging Service for the Alternate Receiver Please note that Alternate delivery methods may have a different Receiver I
114. l damages for consumer products so the above limitations or exclusions may not apply to you InfoRad Inc 635 East 185th St Cleveland OH 44119 PHONE 216 531 1313 www inforad com InfoRad Wireless Enterprise Warranty and License Agreement e 133 License Agreement InfoRad Wireless Enterprise Read this agreement carefully before using this package Use of this package by you or your agent including your employee means that you accept the terms of this License Agreement If you do not agree to the terms of this license agreement discontinue use of this software now A refund is issued only if you have removed all the associated software files related to this package from your computer system and have destroyed all backup copies before returning the software Your money will be refunded if you have honored the above stated refund terms and the package is returned within 30 days of purchase Ifa demonstration version has been supplied it in addition to the terms stated in this agreement is not for sale or copy The demonstration version is supplied solely for demonstrating the product s features and ability to operate This License Agreement licenses the use of this product for the United States of America and in countries that adhere to the copyright laws of the United States of America No use of this software product is authorized or granted by this agreement beyond the United States of America and countries that adhere to the copyr
115. le InfoRad Wireless Enterprise Server Setup e 31 Preference Options InfoRad Enterprise offers you several wireless receiver preference options for handling long message input entering a message signature and more To set or select your Preference Options select Preferences under the Setup menu The General Preferences dialog will appear Preferences General Failed Message Retries IV Split long messages into multiple messages Retry failed manually entered messages V Require confirmation for deleting and clearing items V Retry failed scheduled messages Send button sends all queued messages Retyupto 3 times V Remove duplicate messages when sending to groups Pause for 20 seconds between attempts Password V Bring retry alert window to foreground I Password protect edit controls Change Password gromy g Scheduled Messages Spell Check V Send past due messages Check message spelling Roeka lesihan i1 hour Message Signature Log File Location C Mtest w10 2_AC 2001 0275 Browse Cancel Help General Options Split long messages into multiple pages Selecting this option allows you to send messages up to 1024 characters long Your message is automatically split into shorter messages based on the message length capability defined when you set up your wireless messaging service s information see Building Your Wireless Messaging Services Directory on page 36 Require confirmation for deleting a
116. less Receiver on page 47 To use the wizard select Receivers from the Edit menu or click on the Receivers button in the toolbar Click on the Add button to open the Wireless Receiver Setup screen then click on the Use Wizard button Add Wireless Receiver The following screens will help you set up a new wireless messaging receiver to receive text messages If you wish to set up 4 new receiver now press Next If you do not wish to set up 4 new receiver now press Exit 1 You are first prompted to enter a name for the new wireless receiver Enter a name and click on Next to continue 2 You are then prompted for the receiver s personal ID number PIN or wireless receiver number Enter the wireless receiver number or PIN and click on Next to continue Note For Wireless Receivers utilizing a modem dial up TAP connection enter either the pager s PIN number or phone number as required by your messaging service but DO NOT include the area code An exception for this rule would be if you are dialing in to a single central TAP connection for a Messaging Service versus individual TAP connections by city then use the 10 digit phone number with area code If you are using Internet paging SNPP WCTP SMTP use the 10 digit phone number including the area code or the PIN number of the Receiver For PCS phones enter the phone number including the area code 3 Next select the messaging serv
117. longs to a pager with alphabetic message capabilities The pager could be a standard numeric or digital pager Note differences between this message and 2504 Solving Problems e 112 InfoRad Wireless Enterprise 2506 TAP error Excessive invalid pages received Sending multiple messages that contain invalid Receiver ID s could result in this message Check the programming of Receivers or check if the Service has other Dial up Modem ports for sending messages and for which Dial up Modem port to use with your specific Receivers 2507 TAP error Login failed bad login sequence If this message is received it could be a bad connection try resending the message Continued errors check your Data Settings in the Message Service setup typically should be 7 data Even Parity 1 Stop 2508 TAP error Login failed service not supported The service in this error message refers to the service type specified just before the password in the standard TAP login sequence The only services currently supported are PG1 password for automatic page entry and M for manual message entry but InfoRad products only send the PG1 sequence The TAP standard does mention that other services may be added to the TAP protocol so there is the possibility that there could be a TAP terminal that did not support paging that is the PG1 service type This is the error that would result from using InfoRad products to send a page to
118. lving Problems Technical Support If you are having problems first make certain that InfoRad Wireless Enterprise is configured properly e Server Setup e Building Your Wireless Messaging Directories e Building Your Wireless Messaging Services Directory e Building Your Wireless Receiver Directory e Building Your Group Directory Optional Please review the following troubleshooting sections first to assist you with the InfoRad Wireless Enterprise software system e Installation Problems e Errors Processing Message Files e Failed Messages Error Screen e Error Codes Should you require additional assistance with InfoRad Wireless Enterprise please briefly document your problem and questions serial number and version number InfoRad Wireless Enterprise Solving Problems e 99 Technical Support Options Technical Support is only available to registered users of the software as detailed in the licensing agreement Please register if you haven t already This program is licensed with 90 days free telephone technical support included AlphaCare Subscription options are available that extend the support period as well as offer priority telephone support and Upgrade Protection Out of warranty support is also available on a per incident basis Please call InfoRad Sales at 800 228 8998 for details on AlphaCare or e mail to sales inforad com or see our website at www inforad com InfoRad Software Technical Support is ava
119. mote system the wireless messaging service reports a specific error or when there is difficulty communicating with the wireless messaging service These errors happen after a connection with the messaging service has been established 1201 Remote Error Could not handshake with service InfoRad Wireless Pro was able to CONNECT to the answering modem but is receiving no further response from the messaging service e Check to insure the messaging service modem access number is correct Note that it may also be called the Terminal phone number Alpha Port phone number Access number or PCS short messaging service SMS phone number e Check the messaging service communication parameters Baud Rate Data Bits Parity and Stop Bit Note Most wireless messaging services are 1200 Baud sometimes 2400 or 300 and are almost always 7 data bits even parity 1 stop bit e Check the modem selection in the Communications Setup for proper modem type e Select Override in the Modem Configuration dialog and then click on the Create button to build a unique initialization string for your modem e Reference the Using High Speed and Fax modems section of the manual or on line Help and your modem s manual reference AT command section to construct a modem initialization string for your modem e Check with your modem manufacturer to insure your modem supports the wireless messaging service Baud Rate and data settings Ex 1200 7 ev
120. municati ns Setup neseser eei e et eee re eoret eE nie aE E eaS 22 Modem Dialup Connection Settings 0 0 00 ccccceseesecessesseseecesceseeeeecesseeeeeesseeeeesceeaeenees 23 Internet Setup renee Naeics audible ROAR hacen KREE E vena toatl Reece ae 26 Internet Connection Settings cccccccccccccessecessecensecesseceececseceseccenseeceaceceeaeseaeeesneeseeeeents 26 Telnet Proxy Setup Options cccccccccsccecsecsecsscesseesecescensccuseeeececuseecaeceesesecaeesueeeseensenaes 27 Other Internet Setup cccccccccccsccccseesscesseesceeseeseecoceses caeescesscecaeeseeeeseeauesersessenereesaenseeas 29 ASCII File Processing Setups irinen i ais E A NEE E AREE ak 30 Pref rerice Options ass reniri iiri eE E REA a EE E heen 32 Change Graphics Option sssrini gtd coca ta E ERE E EEEE EE E i 34 Building Your Wireless Messaging Directories 35 Messaging Directories Overview s seseesesseeesrerserstesetsessreresstesessesttstesessteststessesresteseestseeene 35 Building Your Wireless Messaging Services Directory eseesseesesseesersessseeessresesrerererssessees 36 Manually Adding or Editing a Messaging Service ccccsccessesseceeeeeseceeeseeceeenseeeaes 37 Messaging Service Connection Settings ccccccccccessccessecessesensceceeceseaceeseeceeeeceeaeseneeeeees 39 The Add a Messaging Service Setup Wizard cccccsceeseeeseesseceeeesseeeeeseeesteeeeees 44 Building Your Wireless Receiver Directory ccccescecseseeceesecseceeees
121. n for more information on Spell Check Dictionaries Using the Client Application e 54 InfoRad Wireless Enterprise Scheduled Messages option Send past due messages This option allows you to send past due scheduled messages within a user selected time frame Turning off this option un checking the option will cause all past due scheduled messages to not be sent If the message is a One Time scheduled message the message will be deleted if the scheduled send time is outside the selected time frame for sending past due scheduled messages If the program has Advanced Scheduled messaging feature Daily Weekly Monthly recurring scheduled messages the next occurrence will always automatically be scheduled after determining to send a past due message If overdue less than Select the time limit for sending past due scheduled messages from 1 Hour to 1 Month Message Signature The message signature text allows you to define a short signature string of characters that will be attached to each message you send For example John Smith ARB Inc Type in the signature you wish to use in the Signature Text field When you enter a text message you will have the opportunity to turn the signature on or off and select signature inserted before or after each message Message Options on page 58 Note If the Server Option to use the clients network IP address is selected the Message Signature will be not be changeable by the Client
122. nd clearing items This option allows you to select whether InfoRad Enterprise Server will ask for confirmation upon deleting or clearing items from the Receivers Groups and Messing Service Directory Send button sends all queued messages This option allows you to select whether InfoRad Enterprise Server application will send all messages in the queue when sending a newly entered message When not selected the behavior is to send only the newly entered message and queued messages must be sent from the Queue Menu Send Queue Remove duplicate messages This option allows you to select whether Wireless Enterprise will remove duplicate messages when sending to multiple Groups If a Receiver belongs to multiple Groups the message will be sent only one time if this option is selected When not selected the behavior is to send the Receiver for each Group it is associated Password option Password protect edit controls Access for editing any of the InfoRad Enterprise setup or directory entries is restricted by selecting this option Once disabled access is allowed only by your password The InfoRad Enterprise default password is priv Change Password The password governs the Edit Controls option The default password is priv To change the password click on the Change Password button enter your new password and click on OK Make sure to document the new password Server Setup e 32 InfoRad Wireless Enterprise Spell Check Opt
123. ndow where it can now be edited as needed for the new message When the new message is correct click on the Send button to send your message InfoRad Wireless Enterprise Using the Client Application e 61 Template Messages InfoRad Wireless Enterprise allows you create and utilize Template Messages Template messages are predefined messages with entry fields for the sender For example a job dispatch template InfoRad Wireless Enterprise installs several sample templates as examples Please see Addendum T for instruction on creating and using Template Messages e About Message Templates on page 122 e Creating Message Templates on page 123 e Message Template Reference on page 126 To use a template for messaging select the Receiver s or Group s to receive the message then on the Options menu select Template message Signature gt Predefined message gt Previous message gt Template message Schedule message Queue message A listing of available templates will be displayed Select the template you wish to use from the list Select Message Template medical txt return_caall txt c Sample_Comands_T emplate txt pel singing_telegram txt Using the Client Application e 62 InfoRad Wireless Enterprise The selected template will be displayed An example is shown below Job Dispatch Job Scheduled for 11 17 2005 11 10 v Cust Name Schedule Address Cancel City Phone oOo
124. ng a Messaging Service on page 37 can be used to define an internet SNPP messaging service Example MSG TO 2165551212 PagerCentral FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message Enterprise Enterprise SV will send the wireless receiver message to the messaging service PagerCentral which in this example is defined in the Messaging Service Directory as an Internet SNPP service which in turn will transmit the message to wireless receiver number 216 555 1212 MSG TO 2165551212 snpp snpp sample com FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message Enterprise Enterprise SV will send the wireless receiver message to the messaging service at snpp sample com wctp on Port 444 via the SNPP protocol which in turn will transmit the message to wireless receiver number 216 555 1212 When no Port assignment follows the SNPP address Port 444 is assumed MSG TO 2165551212 snpp snpp sample com 7777 FROM FRANK WEILER CONTENTS Tom page me when you get a chance In the example message Enterprise Enterprise SV will send the wireless receiver message to the messaging service at Internet address snpp sample com on Port 7777 via the SNPP protocol which in turn will transmit the message to wireless receiver number 216 555 1212 MSG TO 1234567 snpp 123 25 456 78 FROM FRANK WEILER CONTEN
125. ng or Editing a Messaging Service on page 37 for more information 6 Check the Route to alternate receiver box if you wish to utilize the Route on Failure feature for this Receiver Enter the Receiver ID and Messaging Service for the Alternate Receiver See Route on Failure option on page 46 for more information 7 When all the information is correct click Ok Editing an Existing Wireless receiver To view or edit information about a wireless receiver later select Wireless receivers from the Edit menu or click on the Receivers button in the toolbar 1 Select the wireless receiver you wish to edit 2 When the Edit Wireless receivers screen appears use the mouse or arrow keys to highlight the receiver you want to see and click on the Change button The system automatically displays the receiver information you entered earlier 3 Tab down or click to any line and change the entry by typing over it or clicking the drop down to select the setting you want 4 Click Ok to save your changes Building Your Wireless Messaging Directories e 48 InfoRad Wireless Enterprise The Add Wireless Receiver Setup Wizard The Add Wireless Receiver Setup Wizard helps guide you through the process of adding a new wireless receiver to your messaging database Note Setup wizards are not available in InfoRad Wireless Enterprise SV To set up your wireless receiver directory please refer to Manually Adding or Editing a Wire
126. ning to send a past due message If overdue less than Select the time limit for sending past due scheduled messages from 1 Hour to 1 Month Log File Location Log File Location Browse and create an alternate Log File folder location if desired This option can be used to relocate Server Log Files for security and privacy purposes InfoRad Wireless Enterprise Server Setup e 33 Change Graphics Option If you wish you can change the background graphic and the text color used by the software To modify the graphics select the Change Graphics option from the Setup menu Graphics Preferences Backdrop Options Backdrop Picture o Cancel Browse Backdrop Styles None backdrop off Stretch to fit C Centered Tiled Pick Text Color To select a picture to use as the backdrop enter the directory path and filename of the graphic or click on the Browse button and then select the graphic file you wish to use Next select a backdrop style None Stretch to fit Centered or Tiled To change the color of the text used in the main screen click on the Pick Text Color button and then select the color you wish to use When you click on the Ok button your graphic preferences will be applied to the main screen Server Setup e 34 InfoRad Wireless Enterprise Building Your Wireless Messaging Directories Messaging Directories Overview InfoRad Wireless Enterprise lets you select wireless receivers
127. ns Weak or inoperative wireless receiver i e bad wireless receiver Pagers Try using the PIN number instead of the pager phone number Verify that the wireless receiver has been programmed at the wireless messaging service as an alphanumeric text pager or PCS short messaging receiver If the wireless receiver is receiving numeric characters in the message but not the letter characters the wireless receiver has been programmed as a numeric only wireless receiver in the wireless messaging service system and needs to be programmed for alphanumeric text InfoRad Wireless Enterprise Solving Problems e 121 Addendum T About Message Templates Message templates allow you to create custom message entry screens This can be useful if you send many messages that contain identical or very similar information Much or all of the message text can be defined in advance which can save time and reduce mistakes Here s an example of a message template that might be useful for a singing telegram service Singing Telegram Order Singing telegram scheduled for 04704 2005 14 00 Recipient E Schedule Sender C Cancel Song Happy Birthday 0 Address 123 Main Street Anytown Notes Says40h 04 04 2005 12 00 vy Message sent at The text message includes all of the editable and non editable text on this screen In this case the message would be Singing telegram scheduled for 04 04 2005 14 00 Recipient Sally Sender Tom S
128. ns Log e Flow Control Note InfoRad Enterprise uses your Windows settings to determine what modems are available and how to dial phone numbers To modify the dialing properties in Windows click on the Dialing tab in the Modems Communications Setup screen InfoRad Wireless Enterprise Server Setup e 23 Modem Configuration If your modem requires a unique initialization string select Override the system s modem configuration use this initialization string instead and enter your modem s initialization string 1 Ifyou are unsure of what initialization string you should use try using the Create button InfoRad Enterprise will automatically build a custom modem initialization string for your modem 2 Ifthe custom initialization string built by Create does not work enter a custom modem initialization string manually See Using High Speed and Fax Modems on page 25 for more information on creating a custom initialization string Note If you change the modem selection in Communications Setup you must first click on the Apply button to activate the Create function to allow automatic setup of an initialization string for the newly selected modem Communications Log The Keep a log of communications activity for diagnostic purposes checkbox enables communications logging of all modem connections to a files named CM txt which is saved in the program installation directory The log filename is CM foll
129. oRad Wireless Enterprise will process message files See ASCII File Processing Setup on page 30 for details Click on the Register Now or Register Later buttons If you choose to Register Later the Registration dialog is accessible from the Setup menu after installation Registration Information Registration is required to obtain Support Services Please click Register Now and you will be taken to the InfoRad Product Registration website The information you provide will only be used by InfoRiad to provide product services Register Now Register Later InfoRad Wireless Enterprise Installation e 13 If you select the Register Now button the program will automatically open your internet browser to the InfoRad Product Registration website Registration is necessary for technical support and notification of future upgrades 17 The installation is now complete To run the server click on the InfoRad Wireless Enterprise Server icon located in the InfoRad Wireless program group Installation e 14 InfoRad Wireless Enterprise Client Installation The client installation program Client Setup exe is installed into the server program directory during the server installation procedure This allows the system administrator to easily install wireless messaging clients as needed Note The client installation program must be run from the computer on which you wish to install the Enterprise client application This computer should
130. one number including the area code or PIN number 4 Click on the drop down box and select a messaging service or enter the messaging service phone number Click on Ok 5 When your message is complete press Enter or click on the Ok button to send the message InfoRad Wireless Enterprise will inform you of its progress in sending your message Server Technical Reference e 92 InfoRad Wireless Enterprise Directory Maintenance Note The Directory Maintenance features are available in the client application for Enterprise SV but Edit options are not accessible Directory Listings The InfoRad Wireless Enterprise server allows you to print your directory information including detailed messaging information such as the number of messages and packets sent You can generate directory listings organized by Receiver name Receiver number Group name and Messaging Service To view a directory listing select the desired type of directory Receiver Name Receiver Numbers Groups or Messaging Services from the Edit menu If the directory listing display contains more information than can be displayed on the screen at one time a scroll bar will appear on the right side of the listing so you can move through the listing To make a hard copy of the displayed directory information click on the Print button When you are finished viewing the listing click Ok Clearing Message and Packet Counts Once you have displayed and printed yo
131. ong Happy Birthday Address 123 Main Street Anytown Notes Sally s 40th Message sent at 04 04 2005 12 00 Message templates are created from simple text files that may be created or edited with Windows Notepad We ll call these files template definition files Template definition files are saved with a TML filename extension in the program directory Addendum T e 122 InfoRad Wireless Enterprise Creating Message Templates To illustrate how message entry templates are written we ll first look at a very simple example Say Hello Helo fom Schedule Cancel The template definition file for this custom message entry screen is title text Say Hello static text Hello from dit required length 30 This file was saved with the filename hello tml in the program directory To use it a user chooses message recipients and then picks Template Message from the Options menu A list of message templates appears and the user double clicks on hello tm to see this screen The first thing to notice about this template definition file is that each item in the message entry screen occupies a separate line in the template definition file The screen title occupies exactly one line the block of static text occupies exactly one line and the text edit field occupies exactly one line Template definition files must always be written this way On each line the first word indicates what sort of item the line i
132. or stopping the Enterprise SV services module To exit the InfoRad Wireless Enterprise server application select Exit from the File menu or click on the close box in the upper right hand corner of the main screen Note If you try to exit the InfoRad Wireless Enterprise server while there are messages in the message dispatch queue or scheduled messages InfoRad Wireless Enterprise will warn you of their presence You can choose to return to the Message screen or exit without saving the message queue Background Messaging If you want to send the messages in queue without maintaining the server in the foreground select Send Queue from the Queue menu then click on the minimize box located in the upper right corner of the menu bar The server will continue running in the background and your messages will be dispatched while you resume other tasks If there is a problem in sending messages in the background the Communications Error screen will come to the foreground InfoRad Wireless Enterprise Server Technical Reference e 95 Upgrading InfoRad Wireless Enterprise Contacting InfoRad Sales For more information or pricing please contact InfoRad Sales Toll Free 800 228 8998 Phone 216 531 1313 Fax 216 531 8383 Internet sales inforad com WWW www inforad com Versions of InfoRad Wireless are currently available for Windows and Network installations InfoRad Wireless Enterprise Upgrading InfoRad Wireless Enterprise e 97 So
133. oup click on Ok Modifying a Group 1 From the Edit Groups screen select the messaging group you want to modify and select the Modify button To add a receiver select that receiver from the Available receivers column and press lt lt Add Note There is a limit of 500 members per group To remove a receiver select the receiver in the Group Members column and press Remove gt gt When you are finished adding or removing receivers to the group click on Ok to save the changes to the group Receiver Group Assignment Query From the main screen Receiver Group list a Receivers Group assigment s can be viewed by hovering the mouse pointer over or selecting a Receiver name and then clicking the mouse right button A listing of the selected Receivers Group assignments will be displayed The Edit Groups setup dialog can be accessed from the list to change Group assignments by clicking on the Edit Groups button in the assingment list dialog InfoRad Wireless Select message recipients 2 Type message InfoRad IT Department InfoRad TechSupport Edit Groups John Kale John Radia Done Options Michael Dreibelbis Mike Denson Ey Send A Paul Fitzgerald v Send E n fe oRad 0 Messages Scheduled 0 Messages Queued Status of Last Message Sent 1 sent InfoRad Wireless Enterprise Building Your Wireless Messaging Directories e 51 Using the Client Application Client
134. owed by the day of the month followed by the time of day for example a message or group of messages sent on the 6th day of the month at 9 15am would have a log file with the name CM060915 txt at 9 15pm the filename would be CM062115 txt Flow Control The flow control settings allows you to enable disable modem flow control and select between software XON XOFF flow control and hardware RTS CTS flow control default setting Normally there is no need to change this setting Server Setup e 24 InfoRad Wireless Enterprise Using High Speed and Fax Modems If you need to use a custom modem initialization string and are using a Fax modem a high speed modem above 2400 baud or a modem with error correction or data compression features several of your modem s advanced features will typically need to be disabled to achieve successful communications with a wireless messaging service s answering modem If you are not familiar with the proper commands syntax or command order for your particular modem please reference your modem user manual or contact your modem manufacturer s technical support staff Also note the following settings for a typical initialization string e Select Bell mode For U S e Select CCITT mode For European and other countries e Frror correction OFF e Data compression OFF e Auto baud adjust OFF or ON e Return verbal result codes ON typically QOV1 e Extended result codes typically X4 to re
135. party clients are to be used it is up to the System Administrator to assign unique client numbers to each of those programs to ensure there is no conflict Message File Format A message file is an ASCII text document that can contain any number of messages to individuals or groups The beginning of each wireless receiver message in the message file is marked by a single line with MSG followed by between two and four components Delimiter Description Required FROM Who the message is from Optional TO Who the message is to be sent to Mandatory DATE Date the message was created Optional REPLYTO Reply address SMTP amp WCTP only Optional CONTENTS The actual message text Mandatory Message files are formatted in a specific manner for automated processing This section details the message file format and includes some notes on developing custom messaging applications Note that multiple messages can be included in a single message file Server Technical Reference e 80 InfoRad Wireless Enterprise Sample Message File MSG TO George Brown FROM Server 128 CONTENTS Power has failed server 128 is now running on UPC power Automated Message MSG TO 555 1212 1 800 555 8081 FROM Dispatch Central CONTENTS Proceed to I90 amp E 185th Multi car accident x This is a comment line It is not sent T Message Delimiters The following are the default delimiters used to mark the different parts of a
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137. r configure Enterprise SV The original Enterprise program accesses all setup and configuration options from the Setup menu In the Enterprise SV Controller these setup options are accessed from the Edit menu Once you have configured the Enterprise SV settings you can close the Service Controller The Enterprise SV services do not require the service controller to be running Note While the Service Controller can be run remotely from any computer on the network the communications setup can only be run directly on the computer that has been setup as the messaging server InfoRad Wireless Enterprise Server Technical Reference e 75 Enterprise SV Setup and Configuration All configuration and setup of Enterprise SV is done through the Service Controller Setup options are accessed through the Edit menu instead of the Setup menu as in InfoRad Enterprise From the Edit menu you can add or change the messaging databases including messaging services receivers and receiver groups You can also change the program preferences and communication settings InfoRad Enterprise SV Controller Messaging Services i Start service Receivers Receiver Groups Preferences Communication Settings Update Status Internet Settings ASCII File Settings Close For details on each of these setup options please refer to the following sections e Building Your Wireless Messaging Directories on page 35 e
138. r input Note that if your Telnet prompt contains a space after the prompt and before the cursor you must enter the space as part of your Telnet prompt text entry To determine your telnet prompt open a command window and establish a telnet connection to your telnet proxy server The command prompt that is returned is your Telnet prompt Telnet proxy commands The Connect command is the command the proxy server will use to connect to the messaging service Internet server Note to send the proxy address enter ADDRESS To send the proxy port enter PORT Example If you enter CONNECT ADDRESS PORT in the Connect command field and your Messaging Service SNPP Internet server address is snpp alphatech com and the port is 444 InfoRad Enterprise will send the command CONNECT snpp alphatech com 444 when connecting to the messaging service Internet server through the Telnet Proxy Normally the proxy connect command is ADDRESS PORT or CONNECT ADDRESS PORT Check with your network administrator for the proper commands for your proxy server Flow of a Telnet proxy connection When sending a message utilizing a Telnet Proxy Server InfoRad Enterprise first establishes a telnet connection to the proxy as defined in the Telnet Proxy Address and Port When InfoRad Enterprise detects the Telnet prompt as defined in the Telnet Proxy Setup it then sends the Connect command as defined in the Telnet
139. r or Messaging Service directory entry Logging functions when selected under a wireless messaging service name affect any receiver entries who use that particular wireless messaging service When you select Logged Messages from the List Menu the Logged Messages dialog is opened From this window you can view copy delete and print the information stored in your log files Note that Sender information Computer Name and Logon Username of the Client is displayed on the Enterprise Server and Enterprise SV Controller Logged Messages viewer Logged Messages Show Messages Sort By From Date 03 02 2007 To Date 0370272007 Receiver Name Message Count 1 messages to Arch 2way WCTP Names t Fri Mar 02 12 56 PM 2007 Sent InfoR ad Wireless Messaging Software is simple to use Full Message Text InfoRiad Wireless Messaging Software is simple to usel Sender Info Computer Name DENSON XP User Logon INFORAD mdenson Delete All Print Copy to Clipboard Close Today s messages are displayed by default To view log messages for another date range enter the date range you wish to view then press Enter or click on the Update button The logged messages are summarized by the name of the person they were sent to If you wish to view specific messages sent to an individual click on that person in the list and then click on the Details button All of the logged messages sent to that specific person are then liste
140. ring Your Directories To restore your directory information 1 Select Load Program Files From from the File menu You will be prompted for a directory where the backup files are located 2 Select the File Types that you wish to restore all Program Files z Il Program Files Database Files Message Templates Predefined Messages Scheduled Messages Legacy database files All Program Files Loads Database files Predefined and Scheduled Messages files Database Files Loads Database Files ONLY Message Templates Loads Message Template files ONLY tml Predefined Messages Loads Predefined Message file ONLY Scheduled Messages Loads Scheduled Message file ONLY Legacy Database Files Loads Database Files from InfoRad versions 10 0 and prior Files of type EFEMERE lt Note that Legacy Database files will not be listed in the Load Program Files Browse dialog unless the Legacy Database Files option is selected 3 Ifyou currently have database files InfoRad Wireless Enterprise will ask if you are certain you wish to replace the current files Click Ok to load the backup database files Server Technical Reference e 94 InfoRad Wireless Enterprise Exiting the Server Application Note The Server application has been replaced with a background SV service module in Enterprise SV If you are using Enterprise SV please refer Enterprise SV Services Module on page 79 for details on starting
141. rocess message files created by external systems or applications The server will process any properly formatted file with a valid filename that is placed into the message directory Message File Filename Conventions A program third party client that wishes to send pages through the Enterprise server must adhere to the Enterprise file naming convention A program third party client that wishes to send pages through the Enterprise SV service must adhere to the Enterprise NT file naming convention and must also use a unique client number Unique client numbers are assigned to Enterprise SV clients by the installation program The client installation program keeps a counter of how many times it has been run and simply updates that counter every time it is run Since there are 4 billion available client numbers for all practical purposes no installation will ever run out of client numbers A practical way to assign client numbers to third party clients or your custom application is to work backwards from the top of the available range It s pretty much a foregone conclusion that client numbers FFFFFFFF FFFFFFFE FFFFFFFD FFFFFFFC FFFFFFFB FFFFFFFA FFFFFFF9 and so on will never be used by an actual Enterprise NT client If you wish to set up a program to send messages through the Enterprise NT service use files with the name MESSAGE _ FFFFFFFF this will ensure there will be no conflict with the Enterprise NT clients If multiple third
142. rol or Ctrl key when clicking on additional names Also the Shift key can be held down to select a range of names from the currently selected name to where you click InfoRad Wireless File Edit List Queue Setup Help b Select message recipients 2 Type message Receivers 0 characters 1024 max Herb Fitzgerald Jack Radigan John Kale John Radigan John Vitale Kevin Gryczan Kevin Steele Options Linda Ross Mike Denson Mike Dreibelbis Paul Fitzgerald Intor PRA d Rathert Arahal s5 sea Ona 0 Messages Scheduled 0 Messages Queued Send 2 Once you have selected the recipients press Tab to move to the Type message window to begin typing your message The message you enter will be sent to all selected individuals and groups If you plan on often sending messages to the same group of individuals you should set up a messaging group See Building Your Group Directory Optional on page 50 for more information A character counter is visible above the message entry area Messages can be up to 1024 characters long and can be optionally auto split into several pages depending on the capacity of the messaging service and receiver you are using To correct typing mistakes use the Delete or Backspace keys to type over existing text Also you can use your mouse to move around within your message Note You can also enter messages from other documents using Windows copy Ctrl C and paste Ctrl V
143. rompted for a private setup directory This directory is used for storing information specific to this installation such as preprogrammed messages scheduled messages the message log and more If you wish to change the default directory click on the browse button and select a new directory Otherwise click on the Next button to accept the default directory setting Note If the installer detects setup files in the private setup directory you will be given the option to use the existing setup files or replace the setup files 7 Next you are prompted for the Server Message Path This is the directory which the server application will monitor for message files sent by the client applications and is usually a network Installation e 12 InfoRad Wireless Enterprise 10 11 12 13 14 15 16 drive which can be accessed by the client applications Select a server message directory then click on the Next button Next select Client Access for Current User or ALL Users Selecting Current User will store Program Settings in the Windows Current User Registry Selecting ALL Users will store the Program Settings in the Windows Local Machine Registry All Users Selecting ALL Users may require Administrative privileges You are then prompted if you would like a shortcut icon placed on the desktop Select yes or no Ready to Install Click next and Setup will then install the program files Installing Copying file C Progr
144. rror Message format error May be caused by a poor connection noisy line Retry sending the message InfoRad Wireless Enterprise Solving Problems e 113 2516 TAP error Message quota temporarily exceeded Some receivers may be limited to the number of messages per day or per month or attempting to send too many messages in a short time period to a specific receiver that might exceed the receiver s capability If this limit is exceeded this error may result Check with your Messaging Service about any limits or restrictions on the specific pager 2517 TAP error Message exceeds maximum length rejected Paging terminal has refused to send a message because it contained more than X characters where X is the maximum characters per page allowed Check with your Messaging Service for their Maximum Message Length and change the settings in the Messaging Service setup and turn on AutoSplit to avoid this error Solving Problems e 114 InfoRad Wireless Enterprise ASCII File Processing AFP errors Errors specific to the ASCII File Processor AFP module 4001 AFP error Name does not exist in pager or group list The AFP was able to read an ASCII file but the word or words interpreted as the name of a pager or a group of pagers did not match any pager or pager group in the database e Check for correct spelling of the name or group name in InfoRad Enterprise or in the application generating the message e Remove any excess spaces in
145. s Schedule Message OK Send at time E oH a gt Cancel Help Message will be sent Daily v Every i day s Start Date Tue 11 15 2005 X End Date 1 a Every xx day s Select how many days 1 365 between sending the message Example Choose 1 day for every day Choose 365 days for once a year Start Date Select the date the scheduled message should begin being sent End Date Select the last day the scheduled message should be sent If no end date is selected the message will continue as scheduled until deleted from the Scheduled Messages list Weekly options Schedule Message ic Send at time Ht er C eT Cancel Help Message will be sent Weekly v Every 1 week s Days of Week Sun Mon M Tue Wed l Thu f Fi J Sat Start Date Tue 11 15 2005 X End Date 5 Every xx weeks s Select how many weeks 1 52 between sending the message Example Choose 1 week for every week Choose 26 weeks for twice a year Days of the Week Select the day s of the week to send the message Example The message can be sent one day a week several days a week weekdays only or weekends only Start Date Select the date the scheduled message should begin being sent End Date Select the last day the scheduled message should be sent If no end date is selected the message will continue as scheduled until deleted from the Scheduled Messages list Note that the end date will be adjusted automatic
146. s defining We ll call this an item type In this simple definition file there are just three item types title static and edit There are a few other item types available but we ll start with these basics Each line contains some words after the item type We ll call these additional pieces of information item properties Item properties specify additional information about how each item type is handled For example the last line includes the word required This is an item property that means the edit field must be filled in before the message may be sent There are a few other item properties specified here Some item properties are just a single word like required and others are groups of words like length 30 InfoRad Wireless Enterprise Addendum T e 123 If we were to break this template definition file down into item types and item properties we d get something like this Item Type Item Property Item Property In this example only the last line has more than one item property The first two lines have the text property which is always followed by a string of characters in quotes Some item types like title and static will be permanently set to the supplied string of characters The edit item type also is set to the string of characters but can be changed by the user It s not possible to apply every item property to every item type Each item type has a few properties that make sense for it If a template de
147. s the Administrator Insert the installation disk into the CD or floppy drive Click on the Start button and select Run Browse to your CD or floppy drive and select SETUP EXE and then click on OK Select the directory where you would like to install the software By default this is C Program Files InfoRad Enterprise SV Service The service program the client application client installation program and database files will then be installed into the specified installation directory When the module has been installed reboot the computer when prompted Ensure that the installation directory for the Service module is shared and that all client computers will have full rights to the message directory The installation program cannot share these directories automatically Enterprise SV Service Controller Installation 7 10 11 12 13 Once the computer has rebooted login again as the Administrator Click on the Start button and select Run CD disk install Browse to your CD or floppy drive and select CNTSETUP EXE and then click on OK This is the Controller Setup from the installation disk Download file install Browse to the shared Enterprise SV Service folder and select the Controller Setup exe file and then click OK Select the directory where you would like to install the Service Controller by default this is C Program Files InfoRad Enterprise SV Controller Once the Controller installa
148. sages in the Failed Messages error screen indicates that the wireless receiver ID is incorrect try and use the PIN number and not the wireless receiver phone number in the receiver s ID Number field Double check the receiver ID to make sure it was correctly entered Some messaging companies will reject messages if the message is too long Try sending a short message If it successfully sends verify the allowable message length with your messaging company and then set the message size in the wireless messaging service Make sure the wireless receiver has been activated or not disconnected by the messaging company Optionally try messaging it from your phone as a numeric pager Verify that you are dialing the correct access number for your receiver wireless messaging services sometimes have multiple systems and your wireless receiver number must be valid on the system to which you are connecting Solving Problems e 106 InfoRad Wireless Enterprise 1206 Remote Error Invalid reply to login The messaging service did not properly respond after InfoRad Wireless Pro s login Retry sending the message Check the data bits and parity settings Messaging Service Advanced Settings Check that any password is valid Try changing the baud rate Messaging Service Advanced Settings Check the modem selection in the Communications Setup to ensure that the proper modem is selected Select Override in the modem configuration and
149. se InfoRad Enterprise SV you must have a computer available on the network with a modem or an Internet connection to run the Service module we will be referring to this computer as the messaging server The Service module should be installed directly onto this computer NOTE The Service Controller module can be run from any Windows 2000 and greater computer with administrative privileges on the Service computer but the Communications Setup can only be accessed when the Service Controller is run directly on the messaging server InfoRad Wireless Enterprise Installation e 17 SV Service Module and Controller Installation NOTE Installing Internet downloaded Enterprise SV file The download file will install the Enterprise SV Service follow steps 1 amp 4 6 in Enterprise SV Service Module Installation During the Service installation a Controller setup file is copied into the Enterprise SV Service folder Run the Controller Setup exe file to install the Enterprise SV Controller follow steps 7 12 in Enterprise SV Service Controller Installation To install the Enterprise SV from CD disk first install the Service Module Enterprise SV Service Module Installation then install the Service Controller Enterprise SV Service Controller Installation Enterprise SV Service Module Installation I On the computer with a modem or Internet connection that you have designated as the messaging server log in a
150. sions Enterprise SV See Advanced Security Permissions Enterprise SV on page 10 Solving Problems e 102 InfoRad Wireless Enterprise Failed Messages Error Screen The Failed Messages Error screen lists all messaging errors that have occurred including the type of problem the probable cause of the problem and any messages from the messaging service You can scroll through the errors to examine each error Failed Messages Message to Message Mike Denson see John at m This message failed because Error 6203 Network error Host returned error code Responses from hardware or remote system 220 Airtouch SNPP server vers 1 0 ready at Wed Sep 22 12 12 49 2004 lt CR gt lt LF gt 550 Error pager ID must be 10 digits lt CR gt lt LF gt 550 Error pager ID must be 10 digits lt CR gt lt LF gt Try again later Cancel all Cancel selected To cancel a message click on the message line for that message To cancel all messages click on the Cancel All button Note You can select more than one message at a time to cancel To select more than one message hold down the Control or Ctrl key when clicking on the messages or use the Shift key to select a range of messages from the currently selected message to where you click To try and send the messages again click on the Try again now button If you wish to postpone InfoRad Wireless Enterprise from attempting to send the messages again click on the
151. some possible specific error messages System code 5 Access is denied Windows NT You don t have administrator rights on the machine you are attempting to connect to To use the service controller you have to log in to an account that the service machine will recognize as having administrative rights If your computers are part of a network domain log in as the domain administrator System Error 53 The network path was not found No computer with the name you typed is visible from your computer It s possible that the computer you want to connect to is turned off or not logged in to the network or maybe you made a typo when you typed the name System Error 997 Overlapped I O operation 1 You don t have administrator rights on the machine you are attempting to connect to To use the service controller you have to log in to an account that the service machine will recognize as having administrative rights If your computers are part of a network domain log in as the domain administrator 2 The service program is not installed on the computer you connected to If you are sure you installed the service before running the service controller check to be sure you typed the correct computer name System code 1060 The specified service does not exist as an installed service The service program is not installed on the computer you connected to If you are sure you installed the service before running the service controller check to
152. st services do not require a password Note that if a password is entered into this field and it is not required or is incorrect a communications error can occur while logging onto the wireless messaging service s system Maximum Message Length Enter the maximum number of characters that your wireless messaging service can accept for a text message if it is different from the default setting of 80 characters If you exceed the wireless messaging service s maximum message capability your message will typically be either truncated and partially sent or not sent Log messages to this service If you wish for a log to be kept of all messages sent to this service select this checkbox See Message Logging on page 71 for more information Note Message logging can also be turned on for individual receivers in the Wireless Receiver setup See Manually Adding or Editing a Wireless Receiver on page 47 Connect to this paging service via There are five connection methods supported Modem Dial up TAP connection Internet SNPP Internet E mail SMTP Internet WCTP and Direct Connection via leased line modem or serial connection Check with your messaging service if you are unsure of the connection method to use Note Internet E mail SMTP is not a direct connection to the Messaging Service Internet E mail SMTP utilizes the Internet E mail routing system and as such long delays could result Do not use Internet E mail SM
153. such a terminal 2509 TAP error Login failed bad password Incorrect password Typically Services do not require a password and the password field in the Service setup shuold be blank 2510 TAP error Illegal receiver ID TAP system was expecting the receiver PIN to have a different number of digits to not contain characters that it did contain or otherwise be very different The PIN as received is so screwed up it can t even be looked for in a database of PIN numbers 2511 TAP error Unrecognized receiver ID TAP system does not have a record of any receiver with the PIN number sent Very common problem with pagers since the pager s telephone number and alphanumeric PIN number are sometimes different and the people selling the pagers sometimes don t know that 2512 TAP error Temporarily unable to deliver messages to this receiver Possibly used on two way systems that know the target pager is not in the service area 2513 TAP error Message exceeds maximum length rejected Paging terminal has refused to send a message because it contained more than X characters where X is the maximum characters per page allowed Check with your Messaging Service for their Maximum Message Length and change the settings in the Messaging Service setup and turn on AutoSplit to avoid this error 2514 TAP error Bad checksum This error is usually caused by a poor connection noisy line Retry sending the message 2515 TAP e
154. th your Windows Explorer File Manager that the following files exist in your InfoRad directory on the drive assignment you selected during the installation process InfoRad Wireless Enterprise APC_SERV EXE for Server installations APC_CLI EXE for Client installations InfoRad Enterprise SV ENTERPRISE SERVICE EXE and ENTERPRISE CONTROLLER EXE for Server installations ENTERPRISE CLIENT EXE for Client installations 2 Reinstall InfoRad Wireless Enterprise InfoRad Wireless Enterprise Solving Problems e 101 Errors Processing Message Files Server Message File Processing Problems If you are experiencing difficulty with the server s ASCII message file processing from your custom application examine the error status files Error status files are automatically generated when there is a problem processing an ASCII file and can be viewed with any editor Error files contain a short error message describing the problem and can be used as a troubleshooting aid Note For the standard version of Wireless Enterprise you can also send the message manually from the server to help aid you in locating potential problems this option is not available in the SV version The Error Codes section on page 104 contains typical errors and possible resolutions Access Rights Related Problems For proper operation of the InfoRad
155. the message entry nochange SETOS minutes yes auto Adds a minutes control to the message entry nochange SERAS edit required Adds an editable field to the message entry screen text length nochange editml required Adds a multi line editable field to the Gast message entry screen length height width nochange Addendum T e 126 InfoRad Wireless Enterprise Item Type Details newline newline Adds a line break to the message entry screen without affecting the message text Prevents the message entry screen from getting too wide for the screen or for reading comfort For example this template definition is pretty wide if it got much wider the message entry box wouldn t fit on some screens static text One item datetime auto static text Two items edit length 20 Here s how it looks De item 04 04 2005 15 21 Twoitems i Schedule Cancel With the addition ofa newline the readability and expandability improve static text One item datetime auto newline static text Two items edit length 20 Here s how it looks One item 04 04 2005 15 22 B Two items Schedule Cancel InfoRad Wireless Enterprise Addendum T e 127 title title text The Name Of The Game The Name Of The Game Sets the title displayed on the message entry screen Does not affect the message text Property Effect ext Your Text Here Sets the screen title to Your Text Here static stat
156. tifier when remote messaging PIN number Verify with your wireless messaging service which number to use You may need to verify with the wireless messaging service that the wireless receiver number is activated programmed for text or short messaging not numeric only messaging and that you are using the correct service number for text messaging If you are using a dialup modem connection verify that there is no area code in the pager number If you are using an Internet connection verify that the area code is included Verify that you are dialing the correct service number for your wireless receiver messaging companies sometimes have multiple service numbers and your wireless receiver ID number must be valid on the system to which you are connecting Some messaging companies will reject messages if the message is too long Try sending a short message If it successfully sends verify the allowable message length with your wireless messaging service and then set the message size in the wireless messaging service setup 1205 Remote Error Service forced a disconnect The wireless messaging service sent InfoRad Wireless Pro the disconnect code This can happen when the service does not accept InfoRad Wireless Pro s response to the login prompt Check that any password is valid in the Wireless Messaging Service setup advanced properties Note that most wireless messaging services do not require a password A P in error mes
157. ting Verify your modem selection or custom init string If you are using a Fax or high speed modem disable the data compression and error correction features see Using High Speed and Fax Modems on page 25 for more information Verify that you are dialing the correct service number for your wireless receiver messaging services sometimes have multiple service numbers and your wireless receiver number must be valid on the number you are dialing Verify your dialing location settings and selection Check if the messaging service requires a password and if so verify that password normally messaging services don t use a password Double check the custom modem initialization string if the override option was used during modem setup Make sure the modem isn t attempting to connect to a fax number The wireless messaging system may be experiencing technical difficulties Check with your messaging service 1303 Communications Error There was no dial tone on the dialing line This appears when the local modem could not detect a dial tone and so could not begin dialing Verify the modem is correctly installed Check to see if the phone line is in use or is working properly Verify that your modem has power that you have dial tone at your modem and that your phone line is plugged into the modem jack labeled line Verify that your dialing location and options are correct Windows Telephony or Modems
158. tion is complete select InfoRad Enterprise SV Controller from the Start gt Programs menu When the Service Controller asks which computer you would like to connect to select Service on This Computer When prompted to select the path to the database files select the Enterprise SV Service installation directory Double click on any one of the IRT files listed in the directory Set up the Enterprise SV Service program settings See Server Setup on page 21 If you wish you can also set up the messaging services wireless receivers and messaging groups at this time See Building Your Wireless Messaging Directories on page 35 Installation e 18 InfoRad Wireless Enterprise Remote Service Controller Installation 1 4 If you wish to administer the service module from another computer on the network take the installation disk to that computer login as the administrator and then run the CNTSETUP EXE program on the installation disk to install the Service Controller For Internet downloaded products browse to the shared Enterprise SV Service folder on the Messaging Server and run Controller Setup exe When you run the Service Controller from a remote system you must be logged in as the Administrator and when the Service Controller asks which computer you would like to connect to select Service on a Remote Computer and enter the name of the remote computer such as Serv
159. tory 13 15 31 102 Message File Conventions 82 Message File Format 80 Message Logging 5 48 71 Message Options 58 Message Queue 72 95 Message Status Files 73 88 102 Messaging by Receiver Number 53 92 Message Queue 72 95 Overview 53 Scheduled 53 72 95 InfoRad Wireless Enterprise Index 138 Messaging Directories 35 Messaging Server 7 12 Messaging Service Directory 36 45 48 71 Modem Dialing Options 109 Initialization String 105 107 Other Products 1 Password 12 32 77 permissions 9 10 102 Permissions 102 Predefined Messages 53 Custom Messages 59 Preference Options 32 54 Problem Solving 99 Problems Dialing 121 File Processing 102 Installation 20 101 Program Features 5 Proxy 26 118 Recurring Scheduled Messages 65 Remote Errors 105 Removing Directory Entries 93 Restoring Directories 94 Route on Failure option 46 Sample Message File 81 Scheduled Messages 53 64 72 95 Security Permissions 9 102 Sending Messages by Receiver Number 53 92 Server Status 57 Setup Communications 22 Dialing Options 109 Messaging Directories 35 Options 18 21 76 99 Overview 21 Preference Options 54 Preferences 32 SNPP 26 Solving Problems 99 Spell Check Option 33 54 Status Files 73 88 102 Strip whitespace 31 InfoRad Wireless Enterprise Index e 139 Support 3 20 100 System Requirements 4 TAPI errors 110 Technical Support 3 20 25 99 100 102 telnet proxy 28 Template Messages 62 T
160. turn BUSY NO DIAL TONE and CONNECT message with speeds e Flow control OFF e Operation mode Normal mode e Modem reset on DTR transition ON e Trellis Encoding OFF e Communications mode asynchronous Note Try adding an amp F at the beginning of the init string to reset modem before issuing other commands Try setting the operation mode to direct mode if normal mode fails Some modems use the MS command to set the speed of the modem A typical setting will look like the following MS B103 fora 300 baud rate connection MS B212 fora 1200 baud rate connection For more information on modem configuration please see http www inforad com modemtech html InfoRad Wireless Enterprise Server Setup e 25 Internet Setup Access the Internet Setup by selecting Internet Settings from the Setup Menu Edit menu in Enterprise SV Internet Setup section allows you to configure e Internet Connection Settings e Telnet Proxy Setup Options e Other Internet Setup Internet Connection Settings These settings are used for internet based messaging services WCTP SNPP SMTP E mail The following are the Internet connection options Connect to the Internet through You can configure the software to connect to the Internet through your local network or you can select a dial up Internet connection If you select a dial up Internet connection you will need to enter the login account name account password and optional domain name
161. un the InfoRad Wireless Enterprise Client click on the InfoRad Wireless Enterprise Client icon located in the Start Menu and or Desktop InfoRad Wireless Enterprise Installing Enterprise SV NOTE The installation procedure listed here is for the InfoRad Enterprise SV version If you are installing the standard Enterprise version please refer to Installing InfoRad Enterprise on page 12 for the installation procedure gt Enterprise SV Installation Overview There are three separate software components for Enterprise SV Enterprise SV This is the background messaging engine There is Service Module no direct user interaction possible with this module configuration is done through the Service Controller module The Service module only runs on the computer designated as the messaging server and requires Windows 2000 and greater Enterprise SV The Services Controller is an administrative module Service Controller for configuring and maintaining the Enterprise SV Services messaging engine This module can be run from the messaging server PC or remotely from any other Windows 2000 and greater PC on the network with administrative privileges Enterprise SV Client This is the application used to create wireless messages for transmission by the Enterprise SV Services module It can be run on any computer on the network Windows 2000 and greater but cannot modify any messaging server settings To u
162. up or modify an existing group Listing of Groups Engineering Engineering Engineering Engineering Engineering Engineering Sales Sales Sales Sales Sales Tech Tech Tech Tech Tech Tech Herb Fitzgerald Jack Radigan John Kale John Radigan Mike Denson Paul Fitzgerald Herb Fitzgerald Linda Ross Mike Dreibelbis Paul Fitzgerald Robert Grohol Creighton Ryan John Vitale Kevin Gryczan Mike Denson Steve Smith Tom Florian Group Setup Group Name Tect Group members Creighton Ryan John Vitale Kevin Gryczan Mike Denson Steve Smith Tom Florian Available receivers Creighton Ryan Herb Fitzgerald Jack Riadigan John Kale John Radigan John Vitale Kevin Gryczan Kevin Steele Linda Ross Mike Denson Mike Dreibelbis Paul Fitzgerald Robert Grohol Stewe Smith Remove gt gt lt lt Add Cancel Edit Delete Print List Cancel Building Your Wireless Messaging Directories e 50 InfoRad Wireless Enterprise Adding a New Group 1 2 3 From the Edit Groups screen click the Add button Enter a name for the new group To add a receiver select that receiver from the Available receivers column and press lt lt Add Note There is a limit of 500 members per group To remove a receiver select the receiver in the Group Members column and press Remove gt gt Repeat as needed to add additional receivers When you are finished adding receivers to the gr
163. ur listing you may want to clear the message and packet counts You can clear counts for an individual wireless receiver by clicking the name of the individual and then clicking on Clear Counts If you click Clear All Counts the system zeros all the counts in the listing When you are finished with the directory listing click OK Note A wireless receiver s call count is recorded in increments of one per each message sent The packet count is incremented by one per every 20 characters of message per message sent Removing Directory Entries 1 Select the directory you wish to change Receiver Group or Messaging Service from the Edit menu 2 Once the desired Edit screen is displayed select the entry you wish to delete and click Delete to remove the entry InfoRad Wireless Enterprise Server Technical Reference e 93 Backing Up and Restoring Directories The Enterprise server application for the standard version of Wireless Enterprise or the Service Controller for the SV version offers you the ability to backup and restore your directory database files You can use this feature for backup and to transfer directory information Backing Up Your Directories To backup your directory information 1 Select Save Program Files To from the File menu You will be prompted for a directory to backup the database files 2 Select the directory or drive that you wish to save the backup files Do Not select the program directory Resto
164. v There may be delays associated with SMTP messaging SMTP is usually very reliable but is not recommended for emergency messaging E mail Server smtp sbeglobal yahoo com Port number 25 l Server requires an SL secured connection SMTP Authentication V Outgoing mail server requires authentication Account name Enter your logon and password XXXXXXXX Password Note Internet E mail SMTP is not a direct connection to the Messaging Service Internet E mail SMTP utilizes the Internet E mail routing system and as such long delays could result Do not use Internet E mail SMTP for time critical messages E mail Server and Port Enter the e mail server address and port used to send Internet e mail Check with your network administrator or your ISP for the correct setting Typically the port number for SMTP is 25 Server requires an SSL secured connection Check this option if your SMTP server requires an SSL secure connection Enter the port number for your SMTP SSL connection typically the port number for SMTP SSL is 465 SMTP Authentication Check this option if your outgoing mail server requires Authentication and enter the logon information E mail Server smtp gmaiLcom Port number a65 V Server requires an SL secured connection SMTP Authentication Outgoing mail server requires authentication Account name Enter Gmail user name and password XXXXXXXX Password InfoRad Wireless Enterprise
165. ve me a call John An example reason to turn off this option is if you are formatting messages to fit a specific wireless receiver s line format and use spaces in the message to accomplish this task Include time Selecting this option will automatically insert the time that InfoRad Wireless Enterprise sent the wireless receiver message into the message text Include day Selecting this option will insert the day abbreviated to three letters such as Mon or Tue that InfoRad Wireless Enterprise sent the wireless receiver message into the message text Include date Selecting this option will insert the date without the year that InfoRad Wireless Enterprise sent the wireless receiver message into the message text Include year Selecting this option will insert the year that InfoRad Wireless Enterprise sent the wireless receiver message into the message text If the Include date in page option is also selected the year is appended to the date Include sender Selecting this option will insert the text included on the FROM line of the message file into the wireless receiver message Note that this option is only used when paging from custom applications See Server Technical Reference on page 73 for details on custom message file processing Note The time and date options are included in messages created by the client application or custom applications but are not included in messages created directly on the server conso
166. vious messages pre programmed messages and an optional Auto Split feature for long messages Schedule messages to be sent at a specific date and time Use messages as reminders for meetings recurring events and more Directories can be listed by wireless receiver phone or ID Name Group and Wireless messaging service Message logging with time date stamp Logs can be sorted by recipient or message count Communications options offer you maximum setup flexibility and full compatibility with practically any modem Experienced live technical support available Long block message chaining capable PCS Phone short messaging services SMS Send messages over the Internet via modem or network connection directly to your Messaging Services Internet Server via Internet messaging protocols WCTP amp SNPP Messaging via Internet E mail SMTP also supported Receive message responses to your e mail address or your wireless receivers e mail address from 2 way devices with WCTP and SMTP services Send messages to on site customer owned paging system or via leased line connection to Messaging Service with Direct Serial Connection Option Expanded Group Members Scheduled and Predefined Messages HTTP Proxy Authentication support for WCTP Services SMTP Authentication amp SSL Connection support for E mail messaging WCTP Authentication amp SSL Connection support InfoRad Wireless Enterprise Introduction e 5 Introduction e 6
167. you modem is setup properly in the operating system e Check for any device conflicts e Check for any software conflicts e Try deleting the current modem configuration in the Modems Control Panel and then adding it back e Check your TAPI location selection and settings dialing options in the Windows Telephony or Modems control panels 1400 TAPI error TAPI initialization failed To start up TAPI the program must load some TAPI operating system DLLs If the DLLs cannot be loaded this error will appear 1401 TAPI error Could not negotiate common API version There are different versions of TAPI available Windows 95 shipped with TAPI 1 4 Windows NT 4 0 shipped with TAPI 2 0 and Windows 98 shipped with TAPI 2 1 and TAPI 2 2 shipped with Windows 2000 XP and 2003 Server InfoRad Wireless tells the system that it can support TAPI 2 0 and the system responds by enabling only the features available in that version If there is some problem with this process for example if the system only supports TAPI 1 3 or lower you may see this error 1402 TAPI error Unable to query TAPI address capabilities Before placing a call on a device the program queries TAPI about the line s capabilities This message shows up when TAPI will not or can not respond to the request 1405 TAPI error Selected device does not support data calls TAPI devices include modems fax boards ISDN telephones and other devices not all of wh

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