Diacorder USB manual
Contents
1. Systems Diacorder USB Installation and user s manual rale fh Setings Her d Hep Microso Excel adus Goon BS 24404 gp 0000365 Dubard 2103801775 Man BR 22121up 000017 Outbound 2103801775 1 I E Ts 85 200 10 06 48 001114 Duboud 2640628 000 Man 1 85 2000 103 00a 002528 inbound 2106022650 Iw Est d Prey Pd Las De 5 Hard dick used 1122 78 Concel Systems Victor Hugo 2 10438 Athens Greece http www concelsystems com info conelsystems com Documentation release May 2008 Concel Systems Diacorder user s manual Copyright notice This manual and the software it describes are protected by copyright The manual and software as presented are the object of a license agreement and may be used only in accordance with the license conditions The licensee bears all risk in regard to hazards and impairments of quality that may arise in connection with the use of this product This manual and the software it describes may not be transmitted reproduced or altered in whole or in part in any form by any means The creation of a backup copy for personal use is accepted The information hereby made available to the licensee may be communicated to third parties only with the written permission of Concel Systems This software and documentation have been produced with all due care and checked for correctness Concel Systems disclaims2. 38 Connecting splitter to wall 38 Connecting device to PBX trunk lines 39 Connecting device to PBX station lines 39 Appendix B Troubleshooting ses 40 Appendix C Voltages on analog lines 40 e 41 ADOUNC u uw 41 cj 43 Concel Systems 4 info ConcelSystems com Concel Systems Diacorder user s manual 1 General information Diacorder USB is a versatile call recording solution for professional use The hardware uses a TMS320C54 high performance digital signal processor from Texas Instruments Company delivering general DSP processing capability of 200 MIPS It adopts DSP algorithms to realize various advanced functions like precise transmission reception of DTMF detection of process tone adaptive echo cancellation speech compression automatic gain control AGC etc The method of tapping is through high impedance circuit which ensures unobstructed operation on the telephone line A high impedance circuit function as there is virtually no circuit on the line Triggering can be done in three modes Voltage triggered VOX triggered and on demand
3. SAOS 2007 95804 wu 0000965 Outbound 2105241826 1202 29 DOORS Oulbound 2105241825 Calldiection bound 2870872007 121312 00012 Outbound 2105241826 Caller ID 2E 08 2007 95850nu 00017 Outbound 210524192655 ONIS 21052415 2E QR 2007 9 59 14 00 00015 QOulbaund 2108231825 Mem T 07 08 2007 11 02 46 000014 Outbound 2105241826 TE C3 2007 3413 DOODIS Dulbound 2105241826 16 09 2007 3 24 38 pn 000023 Outbound 2105241826 18 03 2007 12 41 40 00 00 29 Outbound 2105241828 lt gt deg H4 Fist ad Prey amp Last 2X Del Model CVL AARL LI Records 72 Hard disk used 945 34 Mb At first filters are reset so there are no results As you can see in above image on the left of the panel there are searching parameters you may set queries and receive database result sets In Date box you may check From date to enable results from that date and enable To date to narrow result up to that date In Time box you set timing range in which calls have been done In channel box you may enable to search for a specific channel or a specific folder containing recordings Concel Systems 96 info ConcelSystems com Concel Systems Diacorder user s manual In call box you may set Call direction Caller ID DNIS and Memo fields If you set two parameters for searching then both conditions have to be satisfied to take a result AND function You may use
4. 2 2 Hardware installation on Windows Vista ES Found Mew Hardware 1 Plug the USB cable of the device oo needs to install driver software for your Unknown into one free USB port of your pc If operating system is already loaded i Locate and install driver software recommended then a small hint at the lower side of Windows will quide you through the process of installing driver software your desktop will appear indicating for your device that new hardware has been found gt Ask me again later Select Locate and install driver Windows will ask again the next time you plug in your device or log on recommended Windows will guide you though the process of installing driver software for you device W Don t show this message again for this device Your device will not function until you install driver software 21 Driver Software Installation Installing device driver software P 2 The next message you will Unidentified Device Searching Windows Update receive is that Windows tries to find the driver software Let it searching for the driver Close CJ Found New Hardware Unknown Device Windows couldn t find driver software for your device 3 When finished the previous step it will Show you a message T UIT that Windows could not find weg will check to see if there are steps you can take to get your device driver software for you device Click Browse my computer for gt Browse my co
5. 2 4 phone RJ11 cable USB cable Concel Systems 6 info ConcelSystems com Concel Systems Diacorder user s manual 2 Installation 2 1 Hardware installation on Windows XP Found New Hardware Wizard 1 Plug USB cable device into one free USB port of your pc If operating system is already loaded then a small hint at the lower side of your desktop will appear indicating that new hardware has been found Immediately the new hardware wizard shows to help you install the device driver The recording device is presented as USB device Select install from a list or specific location Advanced and click Next button Welcome to the Found New Hardware Wizard This wizard helps you install software for USB Device If your hardware came with an installation CD or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended 9 Install from a list or specific location Advanced Click Nest to continue Found New Hardware Wizard Please choose your search and installation options Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed 2 Insert the CD provided to the CD C Search removable media floppy CD ROM drive Click browse button and s
6. Diacorder user s manual In storage tab we set all storage parameters We can also check the percentage of free and used space in our storage medium You can see in next image that the used space is presented in red and free space in green It s not necessary to bind all of the capacity of the storage medium In case we use a HDD we may select only a portion of it for storage We set the capacity of storage medium in Medium capacity parameter In the case of the image we have set a very small capacity for demonstration purposes that s 4951 Mb This will ensure that you separate your other regular data software images documents from the Diacorder s data If you use a new computer system then make a partition exclusive for Diacorder Install the software in your main partition that s and make a second partition D for data Then set the path for data storage to that partition This ensures that there is no conflict between your regular activities and call recorder s operation It is recommended to have a separate partition at your hard disk drive for data storage Co nfiguration Channels General settings Alarms Schedule Backup Storage Filters Used space 552 Mb Free space 1383 Mb Medium capacity 4341 Si Mb Folder C Program Files Diiacorder USB Away Cancel In folder we set the folder where actual data wav files will be stored In above case the folder is c Program files Diacor
7. Signal of a specific frequency that is modulated and carries information International Telegraph and Telephone Committee Coder decoder Data compression technique for faster transmission Cyclic Redundancy Check Error control checking Clear to send A signal used in RS232 interface for data manipulation Message routing method used in packet switching where every packet is transferred independently from the previous packet in the same message Decibel A measuring unit of the ratio of two quantities Data terminal equipment Frequency division multiplexing Full duplex International Standard Organisation Integrated Services Digital Networks Limited distance modem The status of the phone when we have lifted the handset The status of the handset when it is on the phone Private Automatic Branch Exchange 43 info ConcelSystems com Concel Systems PBX PCM POTS PSTN QAM RTS SNR TDM URL Concel Systems Diacorder user s manual Private Branch Exchange Pulse Code Modulation Plain Old Telephone System Public Switched Telephone Network Quadrature Amplitude Modulation Request to send Signal to noise ratio Time division multiplexing Universal Resource locator 44 info ConcelSystems com
8. When the time comes for a back up a bundle of files consisting the capacity defined is transferred to the back up area At that time the administrator is notified with a mail that he has to write the files to a CD or DVD The files are stamped with a label different than Main storage medium The label is of the format date time This label is used to annotate the CD or DVD The administrator will copy the files from the back up area to the CD or DVD When you want to play a file that is not located in main storage medium insert the CD or DVD with the responding label and play the file 5 6 Search Searching is done clicking search function moving to search panel Cpu uad Fle Tree Player Took Emai file By Seltinge YxiHide g i Help Operations Total Time 00 00 00 1570872007 10 34 26 0 0031 Outbound 2105241826 TE D 2007 103644 000011 Outbound 2105241825 1620872007 2 20 53 pp 00012 Outbound 2105241826 1E G3 2007 22640 mu 00 00 11 Quibound 2105241326 5 08 2007 331250 00011 Quibaund 2105241826 11 1006 GORI Outbound 2105241826 2420822007 84835 uu DO OD 12 Outbound 2105241825 2420872007 9 49 08 pp 000029 Outbound 2105241826 2430872007 9565234 yp Outbound 2105241325 From date To date 1 1 1 1 1 1 1 1 1 1 24 08 2007 95436py 00032 Outbound 2105241826 1 1 1 1 1 1 1 1 1 22 01 2006 23 01 2006 gt
9. fill in the recipients email address and subject and send the mail to the recipients Export data Click export data to export the database table to one of the following formats Tab delimited Comma delimited Semicolon delimited XML The file created has the name calls txt for the three first formats tab comma semicolon delimited and calls xml for XML format Exit Terminates the software 3 2 menu commands Concel Systems 16 info ConcelSystems com Concel Systems Diacorder user s manual The tree is an efficient way to organize better information There is no limit to the number of nodes in the tree There is also no limit to the length of text that each note or each tree branch can contain TREE FUNCTIONS You can add an unlimited number of branches to the tree There is no limit to how deep you can nest tree branches You can drag and drop branches in the tree You can rename nodes You can drag a tree node and drop it in a new location You can also drag a node onto another note to move the node at that point DRAG AND DROP OPERATIONS IN TREE Each node in the tree can be dragged and dropped in a new position Dragging a node onto another node adds it as a child of this node If you drag it just to the left of the target node it will be added on the same lever level Add node Main Hid Adds a node to the same level of the tree Sales node is at S i the same level of Main node
10. Monitors 8 Network adapters oc PCMCIA adapters D Processors 3 SD host adapters Sound video and game controllers E Concel CVL 2ARL U 4 SoundMAX Integrated Digital HD Audio H Storage controllers 0 48 System devices 1 D o Universal Serial Bus controllers Concel Systems 12 info ConcelSystems com n Concel Systems Diacorder user s manual 2 3 Software installation 35 Setup Diacorder Welcome to the Diacorder Setup Wizard This will install Diacorder 1 0 0 on your computer 1 To install the software locate the It is recommended that you close all other applications before Diacorder setup exe file in the cs continue or Cancel to exit Setup software CD Double click on the icon The software installation wizard will appear Click next button 35 Setup Diacorder License Agreement Please read the following important information before continuing Please read the following License Agreement You must accept the terms of this agreement before continuing with the installation 2 Installation wiza rd will prese nt you END USER SOFTWARE LICENSE AGREEMENT software license agreement BEFORE INSTALLING THIS LICENSED PRODUCT DN YOUR COMPUTER Read the license and if you accept it YOU MUST CAREFULLY READ THE FOLLOWING LEGAL DOCUMENT BETWEEN YOU THE RESELLER AND CONCEL SYSTEMS check 1 accept the agreement INSTALLING THE PRODUCT INDICATE
11. Player Took IE Emai file EN Za ie di Help Audacity Padel CvL 4 amp RL U Records 5810 Hard disk used 1125 97 b The channel status panel in above picture shows each channel s activity Every channel is marked users tag Michael Gorin and Leonard lines are out of operation so Concel Systems 33 info ConcelSystems com A Concel Systems Diacorder users manual colored red Joe Cincotta is speaking on the phone and is recorded Its status is colored green Channel for Ryan Adams is in operation but in idle state he is not speaking on the phone It is colored blue When a channel is recording you can see the duration of the call 5 3 Manage the tree pad On the left of the list panel the tree pad is located In the tree pad you can create various nodes and classify your recordings When the software is used for the first time there is only one node in the tree the Main folder The Main node is where all new calls are stored To create a new node right click on the tree pad area A pop up menu shows with items such as Add node Add child node Insert node Delete node Rename node Expand node Collapse node Expand all nodes Collapse all nodes To create a new node below the same level you select Add node command A rectangle shows asking for the name of the node The node resides at the bottom of the current level Just
12. and has been added using this C3 Oct 2005 Importa E sports Add child node Support Products Adds a child node to the current node which becomes the Deae parent Oct 2004 is the child node of Sales node APR Services L Logistics Insert node Legal issues Inserts a node between the current and the upward node Seles Citibak Alfa bank Delete node kx Importe Recycle bin Delete node deletes the node and all child nodes if existing Deleting one node deletes also the files associated with it In the above tree structure Deleting orders 2004 node will cause to delete all of the months from Jan to Dec and the files associated with them Rename node Rename node puts the current selected node in edit mode where you can modify its name Expand node If the node contains children it expands all of them Concel Systems 17 info ConcelSystems com Concel Systems Diacorder user s manual Collapse node If the node is expanded then it shrinks Expand all Expands all the tree structure Collapse all Shrinks all the tree structure 3 3 Player Play gt Click the play menu command or press the play button to start playing the current file in the list Pause Once file is being played by the recorder you can pause it by clicking the pause command or by pressing the pause button If you do this the pause button remains pressed To continue playing the file click again the start button Once pause b
13. becomes nearly full then automatically the 30 of the older files are being deleted So each time you have your disk full a 30 of you disk becomes available for storage To activate this method check option Delete 30 of files when storage medium is full in backup tab When the 30 of the older files are deleted database is synchronized either Configuration Channels General settings Alarm Schedule Storage Filters Backup folder iE sPragram FilessDiacorder USB backup Capacity backup medium d The second method involves actual backup In this method you in your system s HDD a temporary folder where backup data will be stored This folder is Backup folder In above image s configuration the folder defined is c Program files Diacorder USB backup You can even set this folder in an area different from your local hard disk drive For example it could be set to your network or to a portable drive such as a zip drive or whatever storage medium Below folder there is the capacity of the backup medium In above picture we have set it to 5000Mb That s the capacity of a DVD If we want to keep our data in a CD then we would set its capacity that s 650Mb The backup medium parameter contains the actual backup medium we retrieve our data If we use our CD ROM to retrieve data then we have to set it there 4 6 Storage Concel Systems 28 info ConcelSystems com Concel Systems
14. fill in the name and click Enter key to save the node To create a node ata lower level of the current node select Add child node To insert a node between two current nodes at the same level use the Insert node command To delete a node select the node and click delete node that node has and all recordings contained in children nodes So be cautious when Attention Deleting a node deletes all files in that node If the node contains any children deleting nodes Expand and collapse node commands perform respective actions expand or collapse the current node The same result you have if you double click on the node Expand and collapse all nodes commands expand or collapse the whole tree structure prevents you from doing inappropriate actions For example if you select the Main node the delete function is disabled but in any other node the Delete node command is enabled This is because there always must be present the Main node That s why you can t delete it J You may have noticed that some commands are disabled and coloured in grey This just You may also use drag and drop operations in the tree pad To relocate a node grab it with the mouse and drop it to the location you want inside the tree pad 5 4 Manage file list The file list panel contains all information for the recordings Each recording is stamped with a unique signature Its signature contains information regarding the channel number date tim
15. storage medium 0 zl Bsbuysqon tg zt16 1 2006 B258 48 pp7 9 58 52 yee eel storage medium 0 20061 Bsbvkdqp tg zit16 1 20067 8 59 08 pnp7 9259 p4 Oe OO ee Hain storage medium Semicolon delimited file On demand keys determine the keys press to start and stop a recording when on demand triggering has been selected Compression You may select one of the built in compressions a law u law IMA ADPCM GSM MP3 Each of them produces files with different sizes and sound quality Compression Sampling freq Duration Size Kbytes Sound quality a law Excellent u law Excellent IMA ADPCM Good GSM Medium MP3 Medium Trim leading digits In most PBX s we dial one or more digits to have a trunk line available For example we dial 9 to select a trunk line So all external call numbers begin with 9 It s not very convenient all of the numbers post to the database to start with 9 so if you check this option and define one or more digits the numbers post to the database will don t contain that digits For the numbers 9524156847 9548425454 the following numbers will be posted to the database 024156847 048425454 Load at OS start up Concel Systems 24 info ConcelSystems com Concel Systems Diacorder user s manual If you check this option the software will load and run as a system service when Windows loads to memory Selective recording In selective recording we may set to record only Incoming ca
16. CvL 2ARL U 6 Once again select Install from a If hardware came with an installation CD list specific location advanced or floppy disk insert it now and click Next button to proceed to What do you want the wizard to do the next ste p Install the software automatically Recommended Click Next to continue Found New Hardware Wizard Please choose your search and installation options Dags lt 9 Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed T Click Browse button to select the Search removable media floppy CD ROM driver path and select the v Include this location in the search Driver Win2000 XP driver path at D ADriverNWiin2000 XP the CD drive Then click Next button Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware Concel Systems 8 info ConcelSystems com Concel Systems Diacorder user s manual Found New Hardware Wizard Please wait while the wizard installs the software 2 Concel CVL 2ARL U 8 The driver for the device CVL 2ARL U is installed When finished 2 e click Next button Ss Server dll To C A WIN
17. DOWS Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for CVL 24RL U 9 When installation completes you 9 will see that the device driver Concel CVL 2ARL U has been installed successfully Click the Finish button to complete the process Click Finish to close the wizard Finish 2 Device Manager Action View Help ma m To verify that the driver has dB Floppy disk drives m been installed in your CN IDE ATA ATAPI controllers i E 9 Infrared devices system click Hg Keyboards Start button gt Settings a other pointing devices gt Control panel gt Network adapt D Barn sums Hardware tab gt Device 59 397 Ports COM amp LPT g Processors Sound video and game controllers i AU Audio Accelerator WDM driver ALI manager button At Device manager click 2 Sound video and game Concel CVL 2ARL controllers When the list Monitors System icon gt e Legacy Video Capture Devices opens you Can See the EI Media Control Devices device as Concel CVL m vi 2ARL U as in image System devices Universal Serial Bus controllers Concel Systems 9 info ConcelSystems com Concel Systems Diacorder user s manual
18. P s r c eva xL v urs dors 6 c EE d Te REI ETT 7 2 1 Hardware installation on Windows Ab 7 2 2 Hardware installation on Windows Vista 10 dO SOM Al SIS TaN OM 13 MENU EEN 16 SW c 16 92 EE EE 16 X X e 18 ST Eoo EE 19 o 19 A SENOS TNR 20 SN EIC uum 20 e BE EE lt 4 EE 23 Jai EE 26 2f OS e 27 DARID pc c 28 e Bee 9 099 9995 9 599 9 9 9 099 0 95 99 5 9 9 0 98 s 9095 20 TT 30 e 31 33 PAVO T PM M 33 2 2 51 33 22 Wiel 6 16 34 94 Manage Me liSl a 34 35 Concel Systems 3 info ConcelSystems com Concel Systems Diacorder user s manual G AN E 36 Appendix A System wiring 38 Connecting splitter to device a
19. Recording 0 db Bun op 2090 ma Play 0 Voltage threshold 25 3 v Tag Michael Gorin Automatic gain control Record channel CH Start Ok Cancel Channels tab contains all the necessary parameters for configuring operation for each channel Each channel may be configured independently On the left side of the form you select the channel number you are going to configure In the picture channel 0 has been selected The first setting affecting channel operation is Triggering Triggering is the way that recording procedure is initiated and terminated There are three ways for triggering supported by the recording device Voltage VOX and On demand triggering Voltage triggering In voltage triggering the device constantly measures the voltage on the line It acts as a voltmeter When the handset is on hook the line voltage is from 50V to 60V depending on tel company When the handset goes off hook the voltage drops to a much lower voltage from 5V to 10V again depending on the line There may be some variations to these ratings depending on the telephone company network or the specific PBX the device is connected to VOX triggering Concel Systems 20 info ConcelSystems com Concel Systems Diacorder user s manual In VOX triggering the signal power is measured and when found above a threshold recording is activated Recording continues for a specified period of time Run on When Run on expi
20. S YOUR ACCEPTANCE AND AGREEMENT OF THESE TERMS AND CONDITIONS bi i IF YOU DO NOT UNDERSTAND OR AGREE WITH ALL TERMS AND button Next button will become CONDITIONS YOU SHOULD PROMPTLY DELETE OR DESTROY ALL FILES i i i OF THIS LICENSED PRODUCT ON YOUR COMPUTER AND PROMPTLY active Click it to proceed to next step RETURN THIS PRODUCT WITH PACKAGING TO THE PLACE WHERE YOU 9 accept the agreement OO I do not accept the agreement 35 Setup Diacorder Select Destination Location Where should Diacorder be installed 3 On the next step you will define wh ere th es oftware Will b e in stall e d Setup will install Diacorder into the following folder The default folder is c Prog ram To continue click Next If you would like to select a different folder click Browse files Diacorder If you don t want to C Program Fles Diacorder install it at this folder click Browse button and select another folder Once you define the folder you want click next button At least 5 6 MB of free disk space is required Concel Systems 13 info ConcelSystems com Systems Diacorder user s manual ES Setup Diacorder Select Start Menu Folder Where should Setup place the program s shortcuts Setup will create the program s shortcuts in the following Start Menu folder To continue click Next If you would like to select a different folder click Browse 4 On the e a a pr
21. all liability and warranties whether express or implied relating to this product s quality performance or suitability for any given purpose which deviates from the performance specifications contained in the product description Concel Systems will not be liable for damages arising directly or indirectly from the use of the manual or related software nor for incidental or consequential damages except in case of intent or gross negligence Concel Systems expressly disclaims all liability for loss of or damage to hardware software or data as a result of direct or indirect errors or destruction and for any costs related to the software and manual supplied and due to incorrect installations The information in this manual and the software it describes are subject to change without notice for the purpose of technical improvement Trademarks Windows is a registered trademark of Microsoft Corporation All other trademarks are trademarks or registered trademarks of the respective owners Concel Systems 2 info ConcelSystems com Concel Systems Diacorder user s manual Table of Contents 1 General information 5 1 1 Technical SPeCIFICATIONS 5 1 2 QIWI TOS E 6 1 3 Hardware and system 6 1 4 Contents of the package PP
22. d 12 Echo cancellation ratio 240 dB 13 Phone line impedance compliant with national specification three for component network impedance 14 Lighting protection Level 4 Concel Systems 5 info ConcelSystems com Concel Systems Diacorder user s manual 1 2 Software features e Compliant with USB2 0 bus standard support hot swap perfect for high portability small scale systems no power supply needed It s fed from USB port Connected to phone line through RJ11 connector Programmable Voltage Thresholds Database storage Channel Date Time Duration DNIS Caller ID Memo Storage medium Channel monitoring activity Playback Stop Pause Track recording Tree pad for file classification Direct emailing of files Database extensive searching Runs as a system service File annotation File emailing Voltage VOX on demand trigger Adjustable recording gain Automatic gain control Adjustable voltage trigger threshold Administrator and access password protection Alarm notification Scheduled channel recording Inbound and outbound call duration rejection filters Inbound caller ID rejection filter Outbound DNIS rejection filter Back up to CD DVD network HDD recycling Selectable storage medium 1 3 Hardware and system requirements e USB 1 1 or 2 0 port e sound card e Windows 2000 XP 1 4 Contents of the package CVL 2 4 ARL U device Software CD includes manual software drivers 2 4 channel splitters
23. der USB wav We may choose even a network area on our LAN to save data Concel Systems 29 info ConcelSystems com Concel Systems Diacorder user s manual Windows operating system Main Storage Area Program files Wav Files Diacorder Other software Backup area 4 7 Filters In filters tab we can set conditions that will inhibit recording of calls There are conditions for inbound and outbound calls Inbound calls If we check the condition Ignore calls with duration shorter than X sec then all inbound calls with duration shorter than X sec will be ignored The second condition involves calls with specific caller ID Clicking List button a form with a list appears There we can set a list with telephone numbers that we want to avoid recording Co nfiguration Channels General settings Alarms Schedule Backup Storage Filters Inbound filters Iw Ignore calls with duration shorter than Ignore calls with caller ID Oo Outbound filters Ai CH Outbound calls Concel Systems 90 info ConcelSystems com Concel Systems Diacorder user s manual If we check the condition Ignore calls with duration shorter than X sec then all outbound calls with duration shorter than X sec will be ignored For example we lift the handset and start dialing numbers but we misdial a key So we hung up and start all over again Of course we don t want to keep that short recording since doesn t have any va
24. ding pressing 1 but doesn t not terminate it the recording will be terminated when he hangs up if he hasn t terminated manually with 2 Gain settings There are two gain parameters in channels tab Recording gain and Play gain Recording gain determines the gain during recording in db Values range from 6 6 db Negative values contribute to signal attenuation whereas positive values to signal amplification Best setting is determined by experiment Play gain has no meaning in a recording channel It has meaning in trunk and station channels where voice signal is output to the line Again negative values contribute to signal attenuation whereas positive values to signal amplification Values range from 6 6 db Automatic gain control Concel Systems 21 info ConcelSystems com Concel Systems Diacorder user s manual A very valuable setting in call recording In general the signal levels in call recording are not equal In most cases the party close to the recording device has a higher signal level than the party on the other side Sometimes the signal levels differ too much making the low level signal not distinctive That s where AGC takes place to remedy this inherent call recording defect When AGC is enabled signal power is constantly measured and when found under a threshold is being boosted When signal power is found above the threshold the signal remains as it is Voltage threshold Voltage t
25. e it started its duration direction inbound outbound undefined DNIS Caller ID and the medium it is stored On the left on the tree pad the node that it is saved You can easily move a recording to a different node There are two ways Concel Systems 94 info ConcelSystems com Concel Systems Diacorder user s manual Drag and drop Grasp it with the left button mouse and drag it on the node you want to move it When the file is on the node just release it and the recording is saved at that node The second way is by clicking the left button mouse on the list panel area to show the popup menu Click move to command and select the desirable node to transfer the recording To write a comment to a recording click left mouse and at the popup menu select memo command To delete one file select delete command at the popup menu To mark more files for deletion left click the files on the list keeping Ctrl key down Releasing Ctrl key doesn t deselect the files To deselect files press Esc key or click Unselect command at the popup menu To copy files to a different folder mark the files you want and click Copy to folder command at the popup menu Then select the folder where the files will be copied to Marking multiple files for copy is also allowed If your want to email one or more files then select the files and click Email to command This invokes your default email client usually Outlook or Outlook express
26. elect ee eee the CD drive and the folder DAD SONT m Driver Win2000 XP Click Next Don t search will choose the driver to install button Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware Found New Hardware Wizard Please wait while the wizard installs the software a wa 2 ShdUsb IO Controller 3 The ShdUsb IO controller is being installed Ke Si Setting a system restore point and backing up old files in case your system needs to be restored in the future Concel Systems 7 info ConcelSystems com Systems Diacorder user s manual Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for 2 ShdUsb IO Controller The hardware you installed will not work until you restart 4 When Shd Usb lO controller IS your computer 4 successfully installed click Finish button to complete the process Click Finish to close the wizard 12 Found New Hardware 5 Then on the lower right side of your screen you will see a balloon indicating the Concel C L 2ARL U CVL 2ARL U device has been found Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for Concel
27. et a channel out of operation click stop button Concel Systems 22 info ConcelSystems com Systems Diacorder user s manual 4 2 General settings Configuration Backup Storage Filters Security Channels General settings Alarms Schedule External tool Compression GSM Audacity Record calls All ES Command line param Trim leading digits Executable audacity exe 80708071 523071868415 i Enable Load at 05 start up Export data format i Create nodes per date Tab delimited Save caller s name in memo field t Comma delimmited demand keps C Semicolon delimited XML Stark record 1 Stop record 2 Cancel In General settings tab there are settings that are global to all channels In external tool you may define third party software that you want to use with the wav file recordings The parameter caption defines the caption that will appear as a main menu item This item is under Tools menu item Tree Player Tools Hellp Settings Eh Settings mmm p Audacity Diagnostics monitor In Command line param we set any command line parameters we want to insert to the calling software The s string defines the current wav file in the list In executable parameter defines the software that we want to use Click the button on the right and browse for the executable file Check enable if you want to enable or disable this f
28. hreshold parameter is used in voltage triggering It determines when the handset is on hook or off hook When the handset is on hook the voltage on an analogue line is between 50 64 V depending on the PSTN or PBX When the user lifts the handset the voltage drops much lower to 8 12 V This is an indication of when the user has lift the hand to make an action start or answer a call Actually the recording device functions as a voltmeter on the line monitoring its voltage The default value of voltage threshold is 26 V sufficient in most cases How to set the voltage threshold To determine the voltage threshold we have to know the on hook and off hook line voltages of your PSTN or PBX Although the default value of 26 V in most cases is the right value sometimes is necessary to adjust it How to measure on hook off hook line voltages Click tools gt diagnostics main menu items The diagnostics form shows In diagnostics form there are several parameters for each channel The parameter of interest in our case is Line Voltage Keep the line voltage when handset is on hook high value Then lift the handset and keep the line voltage low value Set as voltage threshold High voltage low voltage 2 Tag It s a name given to the channel usually the person who uses it Type It s the type of the channel In our case it s always a recording channels Channel start stop To set a channel in operation click start button To s
29. ing installation you may click Cancel button to cancel installation and start it from the beginning Cancel Completing the Diacorder Setup Wizard Setup has finished installing Diacorder on your computer The application may be launched by selecting the installed icons Click Finish to exit Setup 8 When the process completes the wizard will inform you that the process was successful Click Finish button to close the wizard Concel Systems 15 info ConcelSystems com Concel Systems Diacorder user s manual 3 Menu commands 3 1 Files Memo Click Memo command to write a comment for the selected file in the list The command is valid for multiple selected files All selected files are commented with the same script Delete Deletes the selected file or files in the list To select multiple files press shift and arrow down or arrow up keys or Control key and right mouse button Move to Click Move to command when you want to move a recording to a different list It works for multiple selected files Copy to folder Click Copy to folder to copy one or more recordings selected to a different folder By default your recordings are store as wav files in a folder CADocuments and Settings Current user Application Data Diacorder wav Current user is the user that has log on Email wav file to The selected file or files can be saved directly to your outbox of your email client Just
30. lid information The second condition involves calls with specific DTMF digits Clicking List button a form with a list appears There we can set a list with telephone numbers that we want to avoid recording 4 8 Security Configuration Channels General settings Alarms Schedule Backup Storage Filters WM M Passwords Back up database Administrator in i Keep a copy of database files every Access 5 E Hells Ok Cancel Passwords restrict access to selected areas When administration password is checked a form appears asking for new administration password The administrator enters a password and then verifies it Once correct the password becomes valid Administration password is asked when configuration takes place Access password is determined the same way as administrator password The software in two cases asks access password The first is when launching the application The second is when the application is restored after it has been minimized to the system tray When Administrator or Access passwords has been checked you may change these passwords at any time by click change button In this case the old password is asked first before the new Back up database Concel Systems 31 info ConcelSystems com Concel Systems Diacorder user s manual Activating back up database takes a copy of database files and keeps them in a folder backupDB The frequency of this procedure is defined in nu
31. lls Outgoing calls All calls Create nodes per date If you check this option then a tree Main 2005 structure is created that saves pa nns recordings to nodes according to year 2007 RW 2008 month and date under Main node If C Januar 2008 you don t check the option the all calls I February 2008 0170272008 are saved in Main tree node 02 02 2008 03 02 2008 4 02 2008 05 02 2008 06 02 2008 OF 02 2008 08 02 2008 09 02 2008 10 02 2008 11 02 2008 13 02 2008 14 02 2006 22 02 2008 23 02 2008 24 02 2008 DD DO DPDEDUDDDDDDBDDD Save caller s name in memo field Checking this option caller s name provided in caller ID is saved in memo field This option works if your tel Company provides caller s name Concel Systems 25 info ConcelSystems com Concel Systems Diacorder user s manual 4 3 Alarms Configuration Backup Storage Filters Security Channels General settings Alarms Schedule Alarms E mail notification Z Hardware Lahure 1 iw HDD full Server name 2 Call overtime 190 ee rnin ID 2 Software error Recipient 1 PO Thread failure Recipient 2 Audio alarm Recipient 3 uu Enable Beep for 10 d Cancel Hardware failure Hardware failure alarm is triggered when the software can not communicate with the hardware HDD full When main storage medium becomes full an HDD full alarm is trigge
32. m notification 4 4 Schedule On the schedule tab you can set time functionality Each channel can be configured separately Click on the channel list on the left to select the channel On the right of the form the current schedule is presented Configuration Backup Storage Channels General settings channel channel 1 channel 2 2 Monday inim pad 50000 Du m channel 3 Tuesday 9 00 00 5 00 00 pp Wensday ni JD u m Start time Stop time 24 hours Thursday 000m Friday 9 00 00 55 00 00 Saturday 90000 Sunday 9 00 00 5 Each day of the week can be configured independently For example you can check that only the five working days of the week Diacorder will function In that case you check days Monday through Friday If you want for a specific day the channel to be 24 hours functional then you check the responding checkbox on the right If you don t select 24 hours operation you may select the time range starting from start time and ending to Stop time This way you program the schedule of operation for each channel Concel Systems 27 info ConcelSystems com Concel Systems Diacorder user s manual 4 5 Backup There are two ways to handle data store in hard disk drive The first is hard disk recycling If you select this option the simpler you actually don t keep any back up data When the hard disk
33. mber of days with minimum of one day is an important feature and by default activated In case there is a damage in main database files then files from backup folder can fix the problem with the least of damage It is recommended that you keep it checked Concel Systems 32 info ConcelSystems com Concel Systems Diacorder user s manual 5 How to 5 1 Use player To playback your recordings and managing the database is quite simple Select a file in the list and click the play button Immediately you listen to your recording from your sound card At the same time you can see on the scope the part of the recording that s being played At any time you may pause the procedure clicking pause button You may also fast forward or rewind from the current point click the responding player s buttons Clicking those buttons moves the current point at steps of 1 20 back or forward You can also move the another point of the player by setting the slider to point you want To do that put the mouse over the slider click it to grasp the slider and move to the point you want and release it The player will start playing from that point 5 2 Monitor channel status All channel activity can be monitored at channel activity monitor Channel activity monitor gives an overview of the whole system operation Specific colors determine the status of each channel To move to monitor panel click monitor function L Diacor der m File Tree
34. mputer for driver software advanced driver software advanced Locate and install driver software manually Locate and install driver manually Concel Systems 10 info ConcelSystems com Concel Systems Diacorder user s manual Found New Hardware Unknown Device Browse for driver software on your computer 4 On the next step Windows Search for driver software in this location shows a form prom pting you to browse for driver software Include subfolders on your computer Click Browse button Insert the CD provided in the package to the CD driver and browse to the driver folder Then click Next button to continue Found New Hardware Unknown Device Installing driver software 5 Windows is looking for the driver files and tries to install them Unknown Device 6 During installation of the driver software it shows a security issue that Windows can t verify the publisher of this driver gt Don t install this driver software You should check your manufacturer s website for updated driver software softwa re Click at the eege option Install this driver install this driver software anyway software anyway Only install driver software obtained from your manufacturer s website or disc Unsigned software from other sources may harm your computer or steal Windows continues to See detail install the driver Concel Systems 11 info ConcelSystems com Cencel S
35. n completed the voltage resets to 50 60V Outbound calls In the case of an outgoing call PSTN or PBX sends to the line a call signal with frequency 25Hz and amplitude 70 80V The ringing circuit of the phone is activated and ringing begins Concel Systems 41 info ConcelSystems com Concel Systems Diacorder user s manual Uin V 90 100 104 3 L TWh Wh 20 Idle ringing voice Idle A off hook 1 on hook This is repeated until the user lifts the handset Then PSTN or PBX terminates ringing signal and the voltage drops to 10V and conversation begins After both parties hang up voltage resets to 50 60V Concel Systems 42 info ConcelSystems com Concel Systems Diacorder user s manual Auto answer Baud rate BCD BPS Carrier CCIT Codec Compression CRC CTS Datagram Db DTE FDM FDX ISO ISDN LDM Off hook On hook PABX Concel Systems Glossary ADPCM Adaptive Differential Pulse Code modulation A technique used to transmit data with a rate of 32Kbps ANSI American National Standards Institute ASCII American Standard Code for Information Interchange ATM Asynchronous Transfer mode A technique used to transmit data in cells of 53 bytes A feature of modems to answer automatically in phone calls for data communication Modulation speed for analogue signals Binary coded decimal Binary code for decimal digits O to 9 Bit per second BPS is a transfer rate unit
36. ogram shortcuts in Start Menu Folder It is advised that you keep the default prompt and click Next button 4 Setup Diacorder Select Additional T asks Which additional tasks should be performed 5 On the next step as shown there is addtional tasks you would like Setup to perform while installing Diacorder an option to create an icon on your Be desktop Create a desktop icon If you need an icon on your desktop check Create a desktop icon and click Next button to proceed to next step d Setup Diacorder Ready to Install Setup is now ready to begin installing Diacorder on your computer 6 Here your final settings are with the installation or click Back if you want to review prese nted before you proceed to Destination location n sta ati on C Program Files Diacorder If you agree with the settings itus selected click Install button to Addtionaltasks proceed with software installation Create a desktop icon Otherwise click Back button to get back to previous steps and define new settings Concel Systems 14 info ConcelSystems com Concel Systems Diacorder user s manual 25 Setup Diacorder Installing Please wait while Setup installs Diacorder on your computer Extracting files T Cli cking Install button the next C Program FilessDiacordersDiacorder exe form will show installation progress At any time dur
37. red That alarm could notify system administrator to undertake further action such as take care of backup Call overtime Call overtime alarm is triggered when a call exceeds the time specified The default value is 180min If recording time for a call is higher than the value specified recording is immediately terminated and alarm is triggered System administrator in that case must check the reason for the long length of the call Maybe it is some handset left off hook unintentionally Software error When the software itself produces an error it can be caught and sent to the system administrator Thread failure In case some thread gives an error an alarm is triggered to indicate that error Concel Systems 26 info ConcelSystems com Concel Systems Diacorder user s manual Alarms are not sent to the monitor but to email accounts to notify specific users Alarms notifications in order to be sent an SMTP server has to be set To enable SMTP server account you have to check enable checkbox Once you activate SMTP server you have to specify the server name Then you specify at least three recipients where alarm notifications will be directed To test if alarms notifications are sent to the recipients specified click Test server button A test email will be sent to the recipients if server name and email addresses are correct After you click Test server button you may check you email account to see if you have received alar
38. res another measurement of signal power takes place and so on It is mostly used where voltage triggering is not possible Cases of VOX triggering are in radio recording and on digital channel recording On a digital extension the signal is in digital form There are two options Either analogue to digital conversion has to be applied before the signal is driven to the recorder or the signal is tapped from the handset where it is actually analog The two parameters affecting VOX triggering are Level on and Run on Level on determines the signal power to trigger recording It fluctuates from 0 32 Default value is 16 To determine the best setting testing has to be done Run on ranges from 0 100000 msec in multiples of 1000ms 1 sec Again experiment with it to find the best value The default value is 2000 msec On demand triggering On on demand triggering the user determines when recording starts and when is terminated Dialing a combination of keys does this These keys are set in General settings tab Default values are for start recording 1 asterisk one and for recording termination 2 asterisk two When this kind of triggering has been selected the user will press the start recording keys to start recording during a conversation and then will stop it dialing stop recording keys When this kind of triggering is selected and the user hangs up a call the recording will be terminated by voltage triggering If he starts recor
39. s powered by the USB port Caller ID is not saved The telephone company or the PBX the device is connected to doesn t provide caller ID If you are sure that caller ID is provided then the device can not decode it This is due to incompatible format The device can decode FSK and DTMF caller ID reset the system but the software didn t load You have to enable Load at start up option To do that click Tools gt settings gt General settings and check Load at start up check box Then click ok button to save changes Appendix C Voltages on analog lines Concel Systems 40 info ConcelSystems com Concel Systems Diacorder user s manual Inbound calls In the next schematic we see typical voltages on an analog line on an inbound call In idle state there is a 50 60 v across the line When we lift the handset off hook state the voltage drops to 10V and U In V 50 40 30 20 10 3b 10 20 30 AD 50 h m 70 B EU 100 110 120 Idle t dialing off hook ringback on hook on the phone microphone there is a 20 30 mA current The PSTN or PBX recognizes the voltage drop across the line and responds sending dial tone Now dialing may start The user sends DTMF digits on the line After dialing the PSTN or PBX makes the connections between caller and called parties and send the caller ring back or busy signal The called party receives ringing signal When the conversation has bee
40. talled click start button gt settings gt control panel gt System gt Hardware tab gt device manager button The device manager launches Click at sound video and game controllers Check if the device CVL xARL U exists If it doesn t exist then install the driver To install the driver in Windows XP go to installation section Sometimes l receive overtime alarms Check if there are unconnected ports at the device If there are actually unconnected ports you have to disable its operation in the software To do that click Tools gt settings gt channels tab Select the channel that is not connected to a line and click stop button to disable it Then click Ok button to save changes There is a channel that doesn t record Possible causes 1 Check if the channel is enabled Click Tools gt settings gt channels tab Select the channel check if it enabled If not click start button and then click Ok button to save changes 2 Check if it is in schedule Click Tools gt settings gt Schedule tab Select the responding channel and check its schedule 3 When voltage triggering has been selected the voltage threshold that has been set is out of range The led on the device is blinking This is normal when the driver has been loaded The driver is loaded only when the software is in operation When the software is not loaded the led is just on showing that the device i
41. triggered The most convenient for call recording is Voltage triggering VOX triggering is used in radio communications recording Setting the right voltage threshold the circuit detects the voltage on the line and initiates or terminates recording accordingly You lift the handset the recorder begins to record You hang up the recorder completes the file at the hard disk There is no human intervention Every call inbound or outbound is registered Galvanic separation isolates the recorder circuit with the rest of the line Connection is very easy You plug the device to a free USB port of a computer and install the driver After that you install the software and make the wiring connections The connections are made in parallel to the lines using the splitters provided For more information check system wiring 1 1 Technical specifications 1 Outline size 170 130 20 mm 2 Weight about 200g 3 Input output interface one headset jack 03 5 stereo jack one microphone jack 53 5 stereo jack USB jack Four large four wire RJ11 connector One small four wire phone handle connector 4 USB2 0 protocol standard compliant 5 Record distortion degree lt 3 6 Frequency response 300 3400 Hz 3 dB 7 SNR 238 dB 8 Max user line length 5 5 km 9 Record codec CCIIT A ulaw 64 Kbps ADPCM 32 Kbps GSM 10 Recording input impedance 21M 500 VDC 210k 1000 Hz AC 11 Utmost assume power lt 12 only for PC power feed electricity exclude
42. unction In export data format we set the format that the database table will be exported to We can set four formats Tab comma semicolon delimited and XML Concel Systems 23 info ConcelSystems com ystems Diacorder user s manual callID Channel Date startTime stopTime inoutr dtmf callerID Memo mediumLabel d o 16 1 2006 9 54 36 9 54 40 its ima adpem playing Main storage BslsD5LE grt t16 1 20067 B 55 55cpguT tm storage mediun 2005 BslsRDgE Ugetstq6rir200857 8 56 11 p g7T 8 58 15cgp Pp T Storage medium 20006 BsbstrLo U gtiT16 1 20067 B 56 380 pg7 8 56 49 mmo mo T Nain storage medium 2006 BsbtLOQH gv tq61 20067 D257 06 puT Oc5T 11 gplt mt mmis em Ut Main storage medium 2005 EsbtokLli srgreri6 1 2006 9g 57 32 pp 9 57 40 HEI e HE m testi Main storage medium 0 MO 16 1 2006 S258 LO esp ee el storage mediun 0 200 BsbuljgR 0 16 1 20067 B 58 21 pg 9S 58 24 storage medium o 200 EsbucaLL rpgrsmis 1 2006 gr58 27 nn1iT 8 58 30 mer ma mO Nain storage medium 200 Rabu YL 16 1 2006 9 58 91 9 58 37 ggu i 2i105241826 Main storage mediul Oe Main
43. utton is pressed rewind and fast forward buttons and menu commands are activated so you can track the current file in use Stop At any time one file is being played you can stop it and reset its current position by clicking the stop command or by pressing the stop button This button is also used when you want to terminate a call that is being recorded Start of recording Sets the position to the start of the recording Rewind Use this command to rewind the position of a file that is being played This button is activated only when you pause a file Fast forward Use this command to fast forward the position of a file that is being played This button is activated only when you pause a file End of recording Sets position to the end of the recording Concel Systems 18 info ConcelSystems com Concel Systems Diacorder user s manual 3 4 Tools Configuration Shows the configuration dialog to change software parameters Diagnostics monitor Shows the monitor where you can check how hardware parameters are affected during operation 3 5 Help Contents Shows the help file About Shows about dialog Concel Systems 19 info ConcelSystems com Concel Systems Diacorder user s manual 4 Settings 4 1 Channels Configuration E3 Storage Filters Security General settings Alarms Schedule Trigger f Voltage On demand channel 3 Vos Gain Level on 15
44. wildcards in your queries Examples Memo gt John will result in John Smith John Laucht Memo gt Smith will result in John Smith Tery smith Memo gt John will result in George John Smith Memo gt mith will result in smith Smith DNIS or Caller ID gt 125 67 will result in 125067 125167 125267 125367 125467 125567 125667 125767 125867 125967 DNIS or Caller ID gt 12547896 will give you 1254785684 1254786587 1254786257 1254786582 etc Concel Systems 37 info ConcelSystems com A LA Concel Systems Appendix A System wiring Connecting splitter to device Recording device Wall Sockel Connecting splitter to wall socket Recording device Wall socket Concel Systems 38 Diacorder user s manual info ConcelSystems com dl Concel Systems Diacorder user s manual Connecting device to PBX trunk lines Recording USB cable device PBX Station lines Trunk lines USB cable Recording Telephones Trunk lines Station lines Concel Systems 39 info ConcelSystems com Concel Systems Diacorder user s manual Appendix B Troubleshooting When launch the software receive the message Error PCI board not found Please check if the boards has been correctly installed The driver for the device has not been installed or has been disabled To check if the driver has been ins
45. with the files selected as attachments Fill in as usually destination addresses subject and content and send it 5 5 Back up When the storage area we have defined in Configuration gt storage gt medium capacity reaches its limit there are two ways to overcome the problem Hard disk recycling Through hard disk recycling we free a 30 percentage of the storage area The files being deleted are the oldest in date Back up the oldest files to another storage medium When we select this type of back up a portion of oldest files have to be saved in another storage medium Every recording is stamped with a label defining the storage medium that is being saved For every new recording this label is the main storage medium To enable back up we have to set some parameters in configuration back up tab At first uncheck the option Delete 30 of files when storage medium is full to disable HDR Then define a folder that s will be used as a temporary backup area This is set in Back up folder This area can be the local HDD or a network area Then set the capacity of the back up medium You have to set to your actual capacity of your back up medium For example when you are going to use a CD for back up you set this to 700 Mbytes If you are going to use a DVD you will set it to 5000 Mbytes The next definition is the back up medium Concel Systems 35 info ConcelSystems com Concel Systems Diacorder user s manual
46. ystems Diacorder user s manual CJ Found New Hardware ShdUsb IO Controller The software for this device has been successfully installed Windows has finished installing the driver software for this device 7 The next message you Will receive is that the software for this device has been successfully installed The ShdUsb IO controller has been installed ShdUsb IO Controller e NI Driver Software Installa uon Driver The driver software has been Your devices are ready to use completed and the devices are The software for this device has been successfully installed ready to use ShdUsb IO Controller Ready to use Concel CVL 2ARL U Ready to use ShdUsb IO controller Concel CVL xARL U Click close button On the final step verify driver installation Click start button gt control panel gt System Click device manager upper left corner When device manage shows click on Sound video and game controller At that point you have to see the device installed with the name Concel CVL xARL U Device Manager Action View Help Sh THEODORE LAPTOP a Mi Batteries ES 9 Bluetooth Radios zk Computer Hga Disk drives amp Display adapters DVD CD ROM drives ox Human Interface Devices lt IDE ATA ATAPI controllers 4j IEEE 1394 Bus host controllers o 22 Keyboards ER n Mice and other pointing devices 2 A Modems HME
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