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Using the DVC-1000 (continued)

1. Bhutan Bolivia Bosnia and Hercegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burundi Cambodia Cameroon Canada Cape Verdi Cayman Islands Central African Republic Chad Chile China Colombia Comoros and Mayotte Congo Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Diego Garcia Code 253 767 809 593 20 503 240 291 372 251 500 679 358 33 596 594 241 220 995 49 233 350 30 299 473 671 502 224 245 592 509 504 852 36 354 91 62 98 964 353 972 39 225 876 81 962 7 254 965 856 371 961 266 60 Country Djibouti Dominca Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Fiji Finland France French Antilles French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guam Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia lran Iraq Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kuwait Laos Latvia Lebanon Lesotho List of Country Codes Continued Code 231 218 423 370 352 853 389 261 265 60 960 223 356 692 222 230 52 373 33 976 473 212 258 95 264 674 977 31 599 869 687 64 505 227 234 683 850 967 47 968 92 680 507 675 595 51 63 48 351 974 40 7 250 Country Liberia Libya Liechtenstein L
2. D Link provides free technical support for customers within the United States and Canada for the duration of the warranty period on this product U S and Canadian customers can contact D Link Technical Support through our web site or by phone Tech Support for customers within the United States D Link i2eye Technical Support over the Telephone 800 93 i2EYE 24 hours a day seven days a week D Link Technical Support over the Internet http www i 2 eye com email support i 2 eye com Tech Support for customers within Canada D Link Technical Support over the Telephone 800 361 5265 Monday to Friday 8 30am to 9 00pm EST D Link Technical Support over the Internet http support dlink ca email support dlink ca 62 Warranty and Registration Subject to the terms and conditions set forth herein D Link Systems Inc D Link provides this Limited warranty for its product only to the person or entity that originally purchased the product from HM D Link or its authorized reseller or distributor and E Products purchased and delivered within the fifty states of the United States the District of Columbia U S Possessions or Protectorates U S Military Installations addresses with an APO or FPO Limited Warranty D Link warrants that the hardware portion of the D Link products described below will be free from material defects in workmanship and materials from the date of original retail purchase of the product
3. ISP or network administrator for these values 21 Incorrect Network Speeds Incorrect entries for network speed Consult your ISP or network administrator to verify the correct send and receive speeds for your VideoPhone Incorrect entries for network speed While in a call turn on Connection Status from the View menu Ifthe VideoPhone is reporting packet loss decrease your receive speed until the VideoPhone reports zero percent packet loss If you are not reading any packet loss increase your download speed to where packet loss is reported then decrease to the point where you do not report packet loss again This point will be your ideal optimum speed The far side might need to increase their upload speed to be greater than or equal to your download speed 22 VideoPhone does not boot up Video is not being displayed on television Ensure that the video and audio cables are plugged in correctly to both the VideoPhone and television The television should be set for video input Consult your television user manual for support The VideoPhone doesn t have power or is not turned on Ensure that the AC adapter is plugged into an outlet and the other end is plugged into the VideoPhone The switch on the back of the VideoPhone must be set to 1 to power on 50 Troubleshooting continued VideoPhone does not boot up continued Not enough time given to finish booting The boot up process could take several minutes Be sure you wait
4. VideoPhone the Main Screen is displayed The self view image should be displaying in the larger window The following buttons reside on the main screen Dial Set up a speed dial list and choose from several methods of placing a call to other VideoPhones You may choose to manually make a call with either another i2eye VideoPhone number enter an IP Address or select an entry on the speed dial list View Allows you to specify what is seen on the main application screen Choose full screen view or the default view as well as Internet connection status Settings Change settings relating to video calls personal information and network information Privacy Select from several methods of audio and video privacy If this warning screen appears click OK Warning and you will be shown the IP Address unable to obtain an IP Address automatically You may need to deselect H Obtain an IP Address automatically and manually enter your IP Address configuration screen Manually input the sna other network settings IP Address You can also check the Troubleshooting Section in this manual See the i2eye VideoPhone user manual for details for more information D Gir Using the Configuration Menu continued Main Screen gt Dial Speed Dial List 1 Mom and Dad 2 D Link 3 Grandma 4 Mary This list contains up to 20 Speed Dial entries Click the Add button to add to this list Aname is dialed by highlig
5. associated with your home phone though you may wish to use your home phone number to make remembering the number easier Or you may make up a new one This phone number will not be visible to any other users The DVC 1000 can support global phone number formats up to 4 digit area codes and up to 9 digit phone numbers are supported 28 Using the Configuration Menu continued Main Screen gt Settings gt Network Address DNS Public IP Speed PING Controls how the DVC 1000 obtains an IP Address Allows you to enter a primary and secondary DNS address This screen controls how a Public IP Address is obtained If the Public IP button is grayed out it means that your network is unable to obtain an IP Address Please see 17 in the Troubleshooting section of this manual for more information Allows for setting transmit and receive speeds that best match your current connection The PING network utility allows you to test the network connection of the DVC 1000 by pinging another IP Address 29 Using the Configuration Menu continued Main Screen gt Settings gt Network gt Address r FA Obtain an IP address automatically To enter a use IP address 192 168 0 100 the key on the Subnet mask 255 255 255 0 remote control Gateway 192 168 0 1 Host name optional MAC 00 80 c8 26 7b d7 Obtain an IP Address The DVC 1000 VideoPhone will attempt to obtain
6. between the modem and the rest of the network Using an Ethernet cable connect the modem s Ethernet port to the applicable WAN port on the hub Once that is done you can plug the PC and DVC 1000 VideoPhone into any ae eee port Using the DVC 1000 with Routers Gate ways or Broadband Modems continued Broadband Modem Multiple PCs and a Hub Commonly found in small offices home offices or homes with more than one PC where multiple public IP addresses are available In order to install the DVC 1000 VideoPhone as another device behind a hub assign an available public IP address to the VideoPhone Refer to the Broadband Modem Only section below for detailed installation instructions Broadband Modem Multiple PCs and a Router Commonly found in small offices home offices or homes with more than one PC where only one public IP address is available Refer to the Using the DVC 1000 with Routers Gateways or Broadband Modems section starting on page 39 for detailed installation instructions Broadband Modem Only This section applies only in the instance that the broadband connection is used exclusively with the DVC 1000 VideoPhone and there are no PCs or other devices connected to the broadband modem Broadband cable modems allow this type of installation Recommended Procedure Many ISPs act as DHCP servers and dynamically assign a public IP address whenever the modem requests one If your ISP has a DHCP server select the c
7. box and then enter Phone number Ene anil asdrexe 55551212 From a telephone handset you dial 886255551212 to complete this call Enter a country code 886 area code 2 phone number 55551212 OR Using the DVC 1000 continued Entering IP Addresses Calling a VideoPhone or H 323 Device with an IP Address If you are unable to Dial another DVC 1000 by using its Phone number you can complete a call by entering the IP Address of the VideoPhone you want to call This will require obtaining the IP Address for the device you want to call To complete a call to another VideoPhone or any other compatible H 323 compliant videoconferencing device ignore the Country code Area code and Phone number boxes in the Manual Dial screen Use the remote control to move the cursor to the Enter an IP Address box Example The VideoPhone or other device you are calling has an IP Address of 205 104 32 20 you would use the remote control to enter 205 and then press the key to enter a period 104 and then press the key to enter a period 32 and then press the key to enter a period 20 and then press the key to enter a period Finally click the Dial button to complete this call Enter a country code area code phone number OR Enter an IP address 205 104 32 20 21 Using the Configuration Menu Main Screen Dial View Settings Privacy www i 2 eye com Sn S xe powered by D Link WR After starting the DVC 1000
8. call Fix by turning off Auto Answer via the Settings gt General menu Telephone is not properly plugged in Ensure that the phone is properly plugged into the VideoPhone If the telephone is not self powered ensure that it is properly plugged into a power supply Consult your telephone user manual for reference Telephone ringer is off Make sure the ringer on the phone is turned on Consult your telephone user manual for reference 8 VideoPhone freezes up while answering a call VideoPhone is not functioning properly behind a firewall See next section No video in a call solution 45 Troubleshooting continued 9 No video in a call Video cables are not plugged in correctly Ensure that your video cables are correctly plugged into the TV Make sure that the TV is set for video input Consult your TV manual for reference Incorrect network speeds See Incorrect Network Speeds Section in this Troubleshooting Guide VideoPhone is not functioning properly behind a firewall Place the IP address of the VideoPhone in the DMZ of the firewall Consult your router documentation or your network administrator for help on doing this Port forward the appropriate ports to the VideoPhone The VideoPhone needs ports 1720 TCP and ports 15328 15333 TCP and UDP opened to function properly See the section Using the DVC 1000 with Routers Gateways or Broadband Modems on page 39 or consult your router documentation or your net
9. for Light Emitting Diode The iZeye DVC 1000 has the following LEDs for monitoring its operation Call Monitor ss S 0V 2A acm ETHERNET unx POWER ON OFF SWITCH _ PHONE Activity Link Status Front far right A green light indicates the i2eye DVC 1000 is ON Statu Front to the left of the power light This light turns on briefly s i at power up It is then off during normal operation LED LED Location and Activity Front left side of lens Steady red light indicates video is being sent and a call is in progress i2eye DVC 1000 is transmitting data Link Status Back right Steady yellow light indicates the network connection is good ramy Back left Steady or blinking green light indicates the Getting Started BEFORE YOU BEGIN Read Using the DVC 1000 with Routers Gateways or Broadband Modems on page 39 in this manual if you are using the DVC 1000 VideoPhone with a Router Gateway or Broadband Modem The DVC 1000 needs to be setup before use Use the Quick Installation Guide included with the DVC 1000 to perform the hardware installation Each cable video audio Ethernet and AC power supplied for the iZey has a different color on the end that connects to the DVC 1000 Plug the cables into the matching color coded connector on the back of DVC 1000 You can also plug the optional telephone and or external microphone into the DVC 1000 To help you with these connections
10. for the period set forth below applicable to the product type Warranty Period except as otherwise stated herein 1 Year Limited Warranty for the Product s is defined as follows E Hardware excluding power supplies One 1 Year MH Power Supplies One 1 Year a Spare parts and spare kits Ninety 90 days D Link s sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund at D Link s sole discretion Such repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement Hardware need not be new or have an identical make model or part D Link may in its sole discretion replace the defective Hardware or any part thereof with any reconditioned product that D Link reasonably determines is substantially equivalent or superior in all material respects to the defective Hardware Repaired or replacement Hardware will be warranted for the remainder of the original Warranty Period from the date of original retail purchase If a material defect is incapable of correction or if D Link determines in its sole discretion that it is not practical to repair or replace the defective Hardware the price paid by the original purchaser for the defective Hardware will be refunded by D Link upon return to D Link of the defective Hardware All Hardware or part thereof that is replaced by D Link or for which the purchase price is ref
11. if requested provide written proof of purchase of the product such as a copy of the dated purchase invoice for the product before the warranty service is provided E After an RMA number is issued the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit and the RMA number must be prominently marked on the outside of the package Do not include any manuals or accessories in the shipping package D Link will only replace the defective portion of the Product and will not ship back any accessories E The customer is responsible for all in bound shipping charges to D Link No Cash on Delivery COD is allowed Products sent COD will either be rejected by D Link or become the property of D Link Products shall be fully insured by the customer and shipped to D Link Systems Inc 53 Discovery Drive Irvine CA 92618 D Link will not be held responsible for any packages that are lost in transit to D Link The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D Link with shipping charges prepaid Expedited shipping is available if shipping charges are prepaid by the customer and upon request D Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements or for which an RMA number is not visible from the outside of the package The p
12. long enough If the VideoPhone still doesn t boot up turn it off for one to two minutes and then turn it back on 23 Error Displays on Main Screen Unable to find an Update Server No Internet connection Update Server is unavailable Local setting may be incorrect Firewall not allowing FTP out In all these cases contact your System Administrator 51 Frequently Asked Questions 1 What is D Link s i2eye i2eye TM is a breakthrough communications video appliance that provides IP videoconferencing and connects to any standard television Simple to install and use the small unit sits on top of the television and contains a video camera that can stream up to 30 frames per second over the Internet to friends family and business associates When connecting my DVC 1000 behind a router or firewall what ports do I need to open The VideoPhone needs ports 1720 TCP and ports 15328 15333 TCP and UDP open to function properly See the section Using the DVC 1000 with Routers Gateways or Broadband Modems on page 39 or consult your router s documentation or your network administrator for help on doing this I ve seen videophones that connect using the phone line and the picture is always small and choppy How is i2eye different i2eye connects over high speed broadband and it delivers up to 30 frames per second Videophones using a slow analog plain old telephone line can t deliver smooth video pictures over the
13. router s user manual or network administrator Modem not enabled to assign more than one private IP This is common in DSL environments Reset modem Once booted connect the VideoPhone and allow the DHCP function to assign an IP 18 Public IP button is not enabled VideoPhone hasn t been able to detect IP Address yet The VideoPhone can take up to ten minutes to auto detect the public IP Address Be sure you wait long enough Also check the DNS settings in the Network gt DNS screen 19 VideoPhone reports packet loss Incorrect Network Speeds See Incorrect Network Speeds section in this Troubleshooting Guide Network line is congested If the packet loss is from one to six percent it will probably be due to network congestion The VideoPhone will be able to recover 20 VideoPhone is not connected to the Internet Ethernet cable is not properly plugged into the VideoPhone Ensure that the RJ 45 cable is properly plugged into the back of the VideoPhone Asteady green light on the Ethernet port indicates a valid link has been made 49 Troubleshooting continued VideoPhone is not connected to the Internet continued Invalid DNS entries The VideoPhone requires at least one valid DNS entry Consult your ISP or network administrator for the DNS IP Addresses Invalid IP subnet mask and or gateway All three of these values have to be correct for the VideoPhone to function properly Recheck all of these values Consult your
14. the Settings screen Automatically adjust video contrast has been activated on the Settings gt General screen The Automatically adjust video contrast checkbox needs to be unchecked to allow access to the Video Settings The default setting is unchecked allowing access to the Video Settings page 27 Using the Configuration Menu continued Main Screen gt Settings gt Mic Vol r Microphone Volume You can adjust the volume of the built in microphone from the Volume Adjustment screen This adjustment will control how the party on the other end of the VideoPhone connection hears you To adjust the volume press the right arrow to increase the setting and the left arrow to decrease the setting The slider bar will indicate the volume level Click the Apply button to save the change Press OK after you are done to return to the Settings screen Note A high microphone volume may cause audible feedback resulting in an echo that can affect how clearly the other party hears you 37 Using the Configuration Menu continued Main Screen gt Privacy O Audio Privacy Ba O Video Privacy C DoNotDisturb Audio Privacy Audio Privacy prevents the audio on your side from being sent to the remote caller No one on the other end of the VideoPhone call will be able to hear you if this setting is checked although they can see you Video Privacy Video Privacy keeps your video from being sent to the remote c
15. the steps on the next 2 pages to open the ports on your router for suc cessful operation of the DVC 1000 39 Using the DVC 1000 with Routers Gate ways or Broadband Modems continued Opening Ports on Your Routers and Gateways continued How to open ports on a router GT Advanced ERE Status Help Virtual Server A Enabled Disabled Name B i2eye Private PC 192 168 0 101 ad n Applications Protocol Type Both l Filters Private Port p 15328 Public Pot 15328 Firewall Schedule F Always Virtual Server is used to allow Internet users access to LAN services O From time 00 3 00 AM A to 00 00 AM day Sun to Sun E Virtual Servers List c goo9o Apply Cancel Help Name Private IP Protocol Schedule i2eye 192 168 0 101 TCP 17201720 always Law i2eye 192 168 0 101 IP 0 1532815328 always HE i2eye 192 168 0 101 IP O 1532015329 always mi A total of 7 ports must be opened for the DVC 1000 to work with most routers or firewalls To open these ports please do the following A Click Enabled B Give the Virtual Server a Name such as i2eye C Under Private IP enter the IP Address obtained from the DVC 1000 How to obtain an IP Address from the DVC 1000 Turn the DVC 1000 ON Using the remote control highlight the Settings button on the Main Screen Navigate to Settings gt Network gt Network Address gt IP Address D Under Protocol Type ch
16. was supplied Correct the IP Address and try again entered Please correct the IP Address and try again 24 Using the Configuration Menu continued Main Screen gt View The View screen allows the like Default View A Full Screen View 2 Display Connection Status Details Button View Connection Details Default View Ej Full Screen View m Display Connection Status user to modify what the Main Screen may look This is the standard view showing both the larger main view window and the smaller self view window The main video window is seen in this view When no call is in progress the self view will display Once a call is connected the remote caller s video will display as well as a self view picture in picture This view is the same as the default view with the addition of connection status information appearing in the lower left corner of the main screen Click this button to view the connection details Items such as video and audio formats and call rates will be displayed The connection details can be viewed only while the DVC 1000 VideoPhone is on a call 25 Using the Configuration Menu continued Main Screen gt Settings f Settings The Settings screen contains six buttons that allow the DVC 1000 to be customized in different ways Each of these settings are detailed starting on the next page General Controls settings that adjust the way you view listen
17. 0 VideoPhone unit when you speak so the microphone will pick up all your words Speak louder as you move further from the microphone The recommended distance from the microphone in Speakerphone Mode is 6 to 8 feet 18 Using the DVC 1000 continued Entering Phone Numbers The DVC 1000 can connect with other DVC 1000 VideoPhones throughout the world During the setup of the DVC 1000 you entered a Country code into the Personal Information screen along with an Area code and a Phone number To make calling a VideoPhone similar to using a regular telephone you enter VideoPhone numbers in a format similar to your local telephone system Videocalls can be made using the remote control from the Manual Dial screen or from an attached telephone When using a telephone the Country code and Area code must be dialed along with the Phone number on all calls After entering the number into the Phone number box when using the remote control to make a call click on the Dial button to begin the VideoPhone call Calling a VideoPhone with the Same Country amp Area Codes In the Manual Dial screen the Country code and Area code you entered for your VideoPhone are set as the default entries To complete a call to another VideoPhone with the same Country and Area codes i e a local video call simply enter the Phone number of the party you are calling Example The VideoPhone you are calling has the local VideoPhone number of 555 1212 you would l
18. 2eye 53 Frequently Asked Question continued 11 What devices can I connect to with the DVC 1000 With the DVC 1000 you can connect to any hardware or software that is H 323 compatible If you are not sure if your hardware or software is H 323 compatible please contact the manufacturer developer If you are using a PC with a Windows operating system you can use Microsoft NetMeeting with any webcam to connect to the DVC 1000 NetMeeting is a common H 323 compatible videoconferencing software application 2 What standards drive i2eye i2eye is based on the H 323 industry standard video streaming over IP protocol This ensures that any H 323 compliant device will communicate together seamlessly i2eye is a broadband appliance that draws from D Link s sixteen years of experience as a leading Ethernet manufacturer B Do l have to take every call i2eye s configuration menu provides settings for three types of privacy Audio Privacy Video Privacy and Do Not Disturb so you are in control When the Audio Privacy is activated incoming callers will be able to see video from your end but not hear you When the Video Privacy is activated incoming callers will be able to hear audio from your end but not see you And when Do Not Disturb is activated incoming callers will receive a message indicating that you are not available 54 Glossary of Terms Bandwidth A measure of the rate at which data can be sent through the netwo
19. 92 168 0 1 Secondary DNS DNS server address is required though it is best to have both the primary and secondary addresses Press Next to continue The Domain Name System DNS translates Internet domain names for example www dlink com which is easy for humans to use and remember to IP Addresses which are what computers use to find each other on the Internet Network Speed Screen The Network Speed screen asks you to select the type of broadband Internet connection you use Each choice has de fault send and receive speeds defined for you If you need to change these settings after completing the Setup Wizard this can be done by selecting the Settings gt Network gt Speed screen Press Next to continue Select your connection type from the following list Cable Modem Send DSL Modem T1 Connection 112000 Receive 512000 Once you have completed this Setup Wizard you may manually customize the send and receive data tates in the Settings Network Speed screen 12 Using the Setup Wizard continued System Restart i Warning A message appears asking to restart the DVC 1000 To complete the Setup Wizard your VideoPhone must be VideoPhone to complete the E to restart now or No to change setup Press the Yes button to restart or No to go back and change the settings oP Gao Congratulations You are now ready to make and receive i2eye VideoPhone calls Using a Telephone
20. DVC 1000 Patent Pending Express EtherNetwork Broadband VideoPhone Manual v2 11 D Link Building Networks for People Contents WMIPOCUCHION MPa E scree tetectGoeetuben E E E 3 Package COmMenis srs iseci eieiei o a E EE E E RETS 4 System Requirements caccrrcccostonse poveateeteeheuencdeete na EE EEE 4 Features amp Benefits cxcicetei couse iextaeacncoettiecceusidaatdeebuel EEE EE aa 5 COnNEC ONS intccsncccrceuabubicaceucccteenatasteadeiceundccancere te E 5 CE DSa E E E E E events 6 Getting Started soiirci EEE ETE ANES 7 Using the Remote Control scissione na oeni Eaa 7 Using the Onscreen Keyboard oscisiccciscciasccceadactephe duactaceadesvernexaonimeeanediertarannt uss 9 Using the Setup Wizard ccicacsassere vcssbeswcuariccensddctnecneuiecanddceeicesendecadiseccbsdsaewnce 10 Using a Telephone with the DVC 1000 0 eee eecceeeeeeeceeeeeeeeeeeeesaeeeteneeeeee 13 Using te DVG 1 000 siseses sorie neren E ER E R ances 14 Using the Configuration Menu xcccicssccrsiccasccdelnnnsenercasbecephanencieecarnocactduseleneualanes 22 Using the DVC 1000 with Routers Gateways or Modems cccceeeeee 39 TMPOUBIESNOGUING sc1ca2ckregs ascedansacteteastosedesute A S 44 Frequently Asked Questions sicccccescceteuisnsccensdetievecanstcuenducendineasnteemetseendadaastnes 52 Glossary of Terms cisicsreicecracccnaatachaecernoccensteelveeuaantendsbnehueucaceniaaidseleeimenanansace 55 Technical Specification S ciccseeendcccvececaseccadtodensdu
21. HE PRODUCT IS PROVIDED AS IS WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY FITNESS FORA PARTICULAR PURPOSE AND NON INFRINGEMENT IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO NINETY 90 DAYS EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN THE ENTIRE RISKAS TO THE QUALITY SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW D LINK IS NOT LIABLE UNDER ANY CONTRACT NEGLIGENCE STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT INCONVENIENCE OR DAMAGES OF ANY CHARACTER WHETHER DIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF GOODWILL LOSS OF REVENUE OR PROFIT WORK STOPPAGE COMPUTER FAILURE OR MALFUNCTION FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D LINK S PRODUCT IS CONNECTED WITH LOSS OF INFORMATION OR DATACONTAINED IN STORED ON OR INTEGRATED WITH ANY PRODUCT RETURNED TO D LINK FOR WARRANTY SERVICE RESULTING FROM THE USE OF THE PRODUCT RELATING TO WARRANTY SERVICE OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY EVEN IF D LINK HAS BEENADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE SOLE REMEDY FORABREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT
22. N NAT Network Address Translation A technology that allows multiple network devices to share the same IP Address NAT devices forward all incoming and outgoing information to the correct network devices Most NAT devices have firewall capabilities QCIF Quarter Common Intermediate Format An intermediate video format QCIF resolution is 176x144 The DVC 1000 VideoPhone will send QCIF sized video only if the remote endpoint cannot decode CIF 56 Glossary of Terms continued QoS Quality of Service Allows guaranteed bandwidth and packet delivery between network devices over a network Router A device that attaches two or more network devices and forwards data accordingly Most consumer type routers also act as DHCP servers NATs and simple firewalls DMZ Demilitarized Zone Devices set up to be in the router s DMZ will see all network traffic Port Forwarding The router will forward public side incoming information to a specified device on the private side The router will forward only the data that is received on the specified ports This is usually set through the advanced settings in the router s web interface Also known as Virtual Server or Firewall Rules Ports A port is a specified path in which data travels Each type of data that is transmitted over the Internet travels down a specified port A router will forward information from one port to another and a firewall will open only a specified number of por
23. OR REFUND OF THE DEFECTIVE OR NON CONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY 64 Governing Law This Limited Warranty shall be governed by the laws of the State of California Some states do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the foregoing limitations and exclusions may not apply This limited warranty provides specific legal rights and the product owner may also have other rights which vary from state to state Trademarks D Link is a registered trademark of D Link Systems Inc Other trademarks or registered trademarks are the property of their respective manufacturers or owners Copyright Statement No part of this publication or documentation accompanying this Product may be reproduced in any form or by any means or used to make any derivative such as translation transformation or adaptation without permission from D Link Corporation D Link Systems Inc as stipulated by the United States Copyright Act of 1976 Contents are subject to change without prior notice Copyright 2002 by D Link Corporation D Link Systems Inc All rights reserved CE Mark Warning This is a Class B product In a domestic
24. ace or receive calls outside the private network and the Status Icons on the Main Screen will appear with an X to indicate the DVC 1000 is not connected to the public Internet see page 22 Specify public IP Optional Select this checkbox if you want to manually change the DVC 1000 VideoPhone s public IP Address Public IP address Using the number pad on the remote or the on screen keyboard enter the public IP Address Only available for editing when Specify public IP is selected 32 Using the Configuration Menu continued Main Screen gt Settings gt Network gt Network Speed I C 512000 Maximum send speed 512000 Maximum receive speed Because these settings affect call quality you should not overestimate them See the Getting Started racion of the iZeye TM VideoPhone Manual for etails The Network Speed screen offers you the option of selecting the speed that is the best match for your current network or connection Change the settings by selecting the send or receive Change button and select the value desired by moving the selection up or down in the list box Overestimating these settings may affect the call quality and is not recommended Contact your ISP network administrator or look in your modem manual for correct values The send and receive settings can be different speeds Typically Cable and DSL modems receive at a higher speed and send at a lower speed Using the Configuration Men
25. aller The person on the other end of the videoconference call will not be able to see you if this setting is checked Do not Disturb This setting will keep a caller from being able to connect with your VideoPhone When a caller tries to connect with you they will receive a message indicating that you are unavailable 38 Using the DVC 1000 with Routers Gateways or Broadband Modems Opening Ports on Your Routers and Gateways The firewall security features built into most routers and gateways may pre vent users from accessing the video and audio of their DVC 1000 A router connects to the Internet through a series of numbered ports The ports used by the DVC 1000 are often blocked from access over the Internet by the firewall features of the router If this is the case you need to open the ports on your router to the Internet to allow access to the DVC 1000 The port numbers used by the DVC 1000 are 1720 15328 15329 15330 15331 15332 15333 The router or gateway that you are using may be different from the D Link DI 614 wireless router example shown on the following pages However the general procedure for opening ports will be similar If you do not have a D Link router look for Virtual Server Firewall Rules Port Forwarding Advanced or Firewall in your router s configuration utility In the example that follows we begin by opening the Web configuration utility and going to Advanced gt Virtual Server Follow
26. and use the DVC 1000 VideoPhone Personal Contains information about the user and allows editing of Information user information Network The Network Settings screen has five buttons that allow you to setup your network address DNS address public IP Address transmit and receive network speeds and a PING network diagnostic tool Update DVC 1000 will look for system updates each time it starts up This setting allows you to search for an update manually Video Adjustments to the video display settings can be made Mic Vol Used for adjusting the volume of the built in microphone on your DVC 1000 Close Closes the Settings Screen and returns you to the Main screen 26 Using the Configuration Menu continued Main Screen gt Settings gt General E Always answer incoming calls LI Turn on video privacy when answering calls Play sound with user input Automatically adjust video contrast Always answer incoming calls Turn on video privacy when answering calls Play sound with user input Automatically adjust video contrast Selecting this checkbox allows the DVC 1000 to automatically accept any incoming call without ringing If this checkbox is not selected and a call is received a dialog box appears asking if you want to accept the incoming calls When this checkbox is selected Video Privacy will be turned on whenever a call is received This blocks a caller from seeing you until the you tu
27. atiectvdeearddeadaddeneeusiecanteaebners 58 List t Country Codes jecicsccccisctecctarsencetantadesbtvenchebeasoaceenauaatiebvadinlecienmeldaceanabes 60 Contacting Technical Support g caciccrseveccassdceatdccauet censeccendacatucdenetenentdeacdeterion 62 Warranty and REGIS trations scctvacsaracceids ccatiaradnencesttecatin tea noceaxeeveatauaeiacraphotentaus 63 Introduction Imagine having high quality extremely low cost videoconferencing from a standalone easy to use communication appliance The D Link izeye DVC 1000 Broadband VideoPhone accomplishes this D Link i2eye introduces the world of videoconferencing over the Internet to bring you and your family friends and colleagues together in real time anytime The previously complicated process of conducting a video conference is simplified with the iZeye DVC 1000 Since the DVC 1000 is a standalone device you do not need a computer to video conference over the Internet The iZeye DVC 1000 is such a revolutionary leap in technology that D Link calls it a VideoPhone Connect a television for viewing an optional standard telephone for privacy plug in a standard Ethernet network cable connected to your broadband Internet connection and you are ready to use your iZeye DVC 1000 VideoPhone Using advanced video compression technology the iZeye DVC 1000 VideoPhone maximizes the image and audio quality within the available bandwidth It is an ideal solution for consumers and smal
28. ay the current version information Set Defaults will restore all settings to factory defaults This will erase all speed dial entries that have been added If you select Check for an Update Now then the DVC 1000 will check for an update If an update is found the following message will appear Update available An update is available If you continue with the update the VideoPhone will restart The update process may take several minutes Do you wish to continue E Yes No Clicking YES will begin an update of the firmware in the DVC 1000 Arestart of the DVC 1000 is required after the update is completed 35 Using the Configuration Menu continued Main Screen gt Settings gt Video r Saturation Brightness Contrast AGC Gain Gum GD You can fine tune the video display from the Video Settings screen Control over the following settings is available e Color Saturation e Image Brightness e Image Contrast e Video AGC Gain To adjust any of the four video controls 1 Use the up down remote control arrow keys to select which control needs adjustment 2 Press the right arrow to increase the setting and the left arrow to decrease the setting Note You are changing the Video Settings for the local Self view only You cannot change the settings of a remote VideoPhone you are on a call with Press OK after you are done to return to the Settings screen If the Video button is grayed out on
29. bnet mask and gateway into the applicable fields under the Network Settings page If the network has a DHCP server select the checkbox under the Network Settings that says Automatically obtain IP address The network administrator will be able to tell you whether or not the network has a DHCP server Potential Issues Some firewalls are configured in a way that could potentially restrict H 323 data flow Most current corporate firewalls are H 323 compliant If this is the case configuring the firewall is accomplished by simply opening the necessary H 323 ports into the network Port 1720 TCP Ports 15328 15333 UDP amp TCP If your particular firewall does not have this option consult the firewall s documentation on how to open specific ports needed for H 323 communications Broadband Modem and One PC This is the most common scenario found in a home or home office that currently has one PC connected to its broadband modem Recommended Procedure Request from your ISP an additional public IP address With a second public IP address the VideoPhone will be visible to the outside world just as the existing PC The ISP can either assign a static IP address or allow you to dynamically request the IP address via DHCP Follow the instructions in Broadband Modem Only section below depending on what your ISP requires Because most broadband modems have only one Ethernet port it will be necessary to install a hub or switch
30. bove Main Screen each time you turn on the VideoPhone Thereisa larger Main Window that displays the self view until a call is connected and then displays the party you are calling The smaller Self View Window then displays the self view when a call is connected To flip the images that are in the Main Window and Self View Window press the Self Remote button on the remote control Status Icons The Status Icons appear only briefly at startup The DVC 1000 uses icons to indicate its status The icons display on the top right side of the Main Screen If an icon is displayed this indicates the operation is not complete The icon will disappear after the operation completes If the icon appears with a yellow X through it this means the operation was unsuccessful If the Directory Service status icon is displayed with an X through it you can still make VideoPhone calls by inputting the IP Address of the phone that you are calling See Entering IP Addresses on page 21 This is a list of the status icons g Looking for i2eye updates A Obtaining the Public IP Address Router s Address Dg DVC 1000 is registering with the Directory Service Using the DVC 1000 continued Privacy Status Icons Privacy Status Icons appear on the Main Screen Please see the previous page for an illustration If you select Audio Privacy in the Privacy Settings Audio window the other party will not hear you and the audio icon will appear w
31. crophone Camera Manual tilt Manual focus LED Indicators Power Status Video monitor Network link and transmit 58 Technical Specifications continued User Interface Dialing Diagnostics Quality of service measurement Manual or auto answer Incoming Caller ID Privacy shutter via video mute and or audio mute Do Not Disturb mode Answer using infrared remote control or the telephone Dialing Capabilities Speed dial list allows up to 20 entries Manual dialing with telephone handset using Directory Service Manual dialing with direct IP entry Remote Software Update Software update automatic or manual Network Requirements IP based network including Ethernet Token Ring Cable DSL Frame FDDI T 1 and ATM LAN Fixed IP with subnet mask DNS and gateway or DHCP Physical DVC 1000 VideoPhone height x depth x width 1 50 88mm x 6 08 155mm x 8 07 205mm Weight 14 oz 398kg Electrical Power supply Auto switching 2 Amp 5 0 Volt output Patent Pending 59 List of Country Codes Code 93 355 213 684 376 244 809 268 54 374 297 247 61 43 994 242 973 880 246 375 32 501 229 809 975 591 387 267 55 284 673 359 257 855 237 420 246 Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua Argentina Armenia Aruba Ascension Island Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda
32. deoPhone Call with the Telephone Handset 2 Pick up the telephone handset The DVC 1000 VideoPhone senses the phone is off the hook and a prompt appears on the screen asking you to either enter a phone number or press key to select the Speed Dial List Enter the phone number into the DVC 1000 similar to the way you would if you were using a regular phone See Entering Phone Numbers on pages 19 21 for help on completing a videocall The DVC 1000 rings while you wait for your call to be answered by the party on the other end of the call When the other party answers the VideoPhone call is connected If the other party has activated their video privacy you will not see them but you will be able to hear them If they have activated audio privacy you can see them but not hear them If you have activated your video privacy the other party will not see you and if you activated audio privacy the other party will not hear you Placing a Speed dial VideoPhone Call with the Remote From the Main Menu select DIAL In the Dial screen the Speed Dial List box is highlighted and the first speed dial entry is selected Navigate with the arrow keys to select the speed dial number assigned to the party you want to call and press ENTER The DVC 1000 VideoPhone rings while you wait for your call to be answered by the party on the other end of the call When the other party answers the VideoPho
33. e connected with the antenna terminal Optional Standard telephone but recommended Optional You can connect the i2eye DVC 1000 to a PC equipped with a video capture device that allows input of standard composite video using RCA Jacks Optional An external microphone can be connected to the pink Mic port on the rear of the device for improved audio quality when a group of people are involved in the i2eye DVC 1000 call Features amp Benefits Standalone operation No computer needed Uses broadband cable DSL or network connections for high quality video H 323 Internet videoconferencing standard compliant Easy to use Use your existing broadband network Easy Setup Wizard Picture in Picture view or full screen view Remote control included Flexible calling formats for worldwide use Speed Dialing Built in Caller ID Answer incoming calls using telephone or remote control Auto mapping of IP Address Advanced video and audio privacy protection Video and or audio mute Adjustable tilt and focus lens Up to 30 frames per second High quality 352 x 288 resolution Automatic detection of system upgrades 1 Year Warranty Connections ONOFF SWITCH Or PHONE O o DL el J gut Ethernet To External Connection Microphone To Telephone To Wall Outlet Back of TV or pom The connection diagram above also appears on the bottom of the DVC 1000 to assist you in setting up your VideoPhone 5 LEDs LED stands
34. eave the default Country and Area code boxes and enter phone number 5551212 To make this call with a telephone handset you would dial 12125551212 Country code Area code phone number Enter a country code 1 area code phone number OR Enter an IP address 19 Using the DVC 1000 continued Calling a VideoPhone with a Different Area Code To complete a call to another VideoPhone with the same Country code but a different Area code i e a long distance call enter the Area code and Phone number of the party you are calling Remember The DVC 1000 uses the Internet for completing calls and not long distance phone lines Example The VideoPhone you are calling has an Area code of 949 and a phone number of 555 1212 Enteracountrycode 1 you would leave the default area code Country code box enter 949 into phone number the Area code box and then enter OR Phone number 5551212 From a telephone handset you would dial 19495551212 to complete this call Enter an IP address Calling a VideoPhone with a Different Country Code To complete a call to another VideoPhone with a different Country code i e an international call you need to enter the Country code Area code and Phone number of the other party Example The VideoPhone you are calling has a Country code of 886 an Area code of 2 anda phone number of 5555 1212 you would enter 886 into the Country code box 2 into the Area code
35. ed 2 Error Message D displays on main screen W VideoPhone could not register with a directory service Sometimes it takes the VideoPhone up to ten minutes to register Verify all network settings including DNS Check your network settings 3 Cannot make direct IP calls VideoPhone is not connected to the Internet See the Internet Connection section in this Troubleshooting Guide The person you are trying to call is unreachable Ensure the IP address of the person you are trying to call is correct 4 Telephone or television produces an off hook signal Telephone is off the hook Hang up the phone 44 Troubleshooting continued 5 Telephone or television produces a fast busy signal Person you are trying to call is not registered with the directory service Call the person using direct IP or wait until the person is registered with the directory service Person you are trying to call is in a call or has rejected your call Try your call at a later time 6 Picking up the phone displays a window with speed dial list or brings up a message about no entries in the speed dial list VideoPhone is not registered with the directory service Sometimes it takes the VideoPhone up to ten minutes to register Verify all network settings including DNS 7 Telephone doesn t ring with an incoming call VideoPhone is set for Auto Answer If the VideoPhone is set up for Auto Answer then the phone will not ring with an incoming
36. eed Can I use the DVC 1000 with a non D Link directory service No The DVC 1000 is designed to automatically connect to the D Link Directory Service This is a free service and is available to anyone with a DVC 1000 The Directory Service allows for calling another DVC 1000 VideoPhone by using a phone number instead of using an IP Address Do I need a PC to use i2eye i2eye is acomplete standalone system that handles all the communications so you don t need a PC Just connect it to the TV and broadband connection and go You can also use it with any PC with video input capabilities Can I connect i2eye without wires Yes there is an optional DWL 810 device that allows you to configure your complete system without wires note you need a wireless router or access point The DWL 810 bridges from i2eye s wired Ethernet connection to the AirPlus wireless router or access point that is connected to the cable or DSL modem How easy is i2eye to setup Very easy When users first turn on i2eye they will be walked through a Setup Wizard that is designed to get the VideoPhone up and working quickly The wizard asks for the information needed to connect to a broadband Internet connection Once the information is sent i2eye will connect to the D Link i2eye server The server will assign an Internet telephone number to the device It will not be necessary to work with cumbersome IP addresses when you want to communicate using the i
37. environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communication However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures E Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver E E Connect the equipment into an outlet on a circuit different from that to which the receiver is connected E Consult the dealer or an experienced radio TV technician for help Register your D Link product online at http www i 2 eye com 02 28 2003 65
38. heckbox under the network settings that says Automatically obtain IP address By choosing this option you are not required to know the IP address gateway subnet mask or DNS numbers They will all be filled in automatically If DHCP is not an option all of the networking values will have to be manually entered Simply enter the public IP address subnet Mask gateway and DNS numbers given to you by the ISP into the appropriate network settings fields Potential Issues In order for the DVC 1000 VideoPhone to function properly over the Internet there must exist a public IP address for the world to see If your ISP is acting as a NAT and assigning private IP addresses you will have Troubleshooting 1 Cannot make a call using a phone number Check that you did not misdial the number Remember to dial a country code and area code for all calls when us ing a telephone handset to make video calls The VideoPhone is not connected to the Internet The VideoPhone is not registered with the directory service It may take the VideoPhone up to 10 minutes to register Verify all net work settings including DNS Far side of the call is not registered with the directory service If you are calling someone who has an endpoint besides a DVC 1000 VideoPhone you will have to make direct IP calls to them If the far side has a DVC 1000 VideoPhone and you cannot connect to them via the directory service they are probably not register
39. hting the item and pressing the ENTER button on the remote After 10 entries are created the Speed Dial List will scroll to display entries 11 through 20 Speed Dial List The Dial screen contains the Speed Dial List as well as buttons to manage the Speed Dial List and make manual VideoPhone calls Manual Dial Allows the manual dialing of another user by telephone number or IP Address When you click Manual Dial in the screen above the window below will appear To enter the phone number or IP Address use the remote s number pad or the on screen keyboard Enter a country code area code phone number OR Enter an IP address Click Dial to start the VideoPhone call Ga Using the Configuration Menu continued Main Screen gt Dial continued Add To add a Speed Dial entry enter a name and a number or an IP address using the remote s number pad or the on screen keyboard a Add Speed Dial Name John Smith Enter a country code 1 area code 949 phone number 555 1212 OR Enter an IP address Click OK to complete the addition of a Speed Dial entry Remove Removes a selected entry from the Speed Dial List Edit Allows the modification of either the name or number or IP address of a selected Speed Dial entry Close Closes the Dial screen saving the current entries in the Speed Dial List If this Warning screen Warning appears an invalid IP Address has been Aninvalid IP Address
40. in the Setup Address enter it Wizard screen directly by press ing the number keys The asterisk sometimes called a star key is used to enter a period also called a dot hen entering alohanumeric information the left arrow key performs a backspace deleting the character to the left of the on screen cursor Full screen or Picture in Picture Self view or Remote View Mute Video 3B Mute Audio Using the On Screen Keyboard The DVC 1000 uses a keyboard that appears on screen to enter text into the Setup Wizard screens When the cursor is located in a setup screen that requires characters to be entered press the ENTER key to bring up the on screen keyboard The keyboard will only appear if the cursor is located in an area of the screen that allows text or numbers to be entered To enter text use the arrow keys on the remote control to move the cursor to the required character Press the ENTER key on the remote control to put the character on the screen Continue entering characters until you have typed the characters that are needed When you are finished entering text and numbers move the cursor to highlight OK on the screen and press ENTER or alternatively you can press the CANCEL key on the remote to remove the keyboard from the screen leaving what you typed on the screen The keyboard allows entering any of the following e Numbers 0 through 9 e Upper case Letters A
41. ir small LCD display They show what appears to be a series of still pictures rather than full motion video What is the D Link Directory Service The D Link Directory Service is a D Link hosted server which allows you to register a phone number with your DVC 1000 VideoPhone When some one with a DVC 1000 dials this phone number your DVC 1000 will ring and you will be able to accept a call In the same manner you can call others by dialing their phone number This allows you to contact another DVC 1000 without knowing its IP address Any DVC 1000 connected to a broadband modem will have the capability of using the Directory Service Can use the DVC 1000 with a computer and monitor instead of a TV Yes The DVC 1000 can be used with a computer and monitor instead of a TV However you will need a TV Tuner Video Capture device or a video card that accepts video input from an RCA jack 52 Frequently Asked Question continued 6 10 How large will the image be As large as the TV screen i2eye supports three screen formats The first is a picture in picture mode that has the incoming video covering about half the television screen and the outbound video in a smaller window The second is full screen mode This mode displays the incoming video across the entire television screen The third is connection status mode This mode displays the picture in picture mode and gives you an idea of the upload and download sp
42. ith a slash through it If you select Video Privacy in the Privacy Settings is window the other party will not see you and the video icon will appear with a slash through it Video Do Not If you select Do Not Disturb in the Privacy Settings Disturb window your VideoPhone will not ring if dialed and the other party will receive a message that you are not taking calls Answering an Incoming VideoPhone call Just like a regular phone call picking up the telephone handset will answer the DVC 1000 VideoPhone You may also use the remote control to answer by pressing the ENTER key when the Answer button on the screen is highlighted in a dialog box If the telephone attached to your DVC 1000 is a cordless model press TALK on your phone to accept the call Placing a Speed dial VideoPhone Call with the Telephone Handset Pick up the telephone handset The DVC 1000 VideoPhone senses the telephone is off the hook and a prompt appears on the screen asking you to either enter a phone number or press key to select the Speed Dial List The Speed Dial List appears displaying the speed dial number assigned to the party you want to call Press the speed dial number on the handset The DVC 1000 VideoPhone rings while you wait for your call to be answered by the party on the other end of the call O OO When the other party answers ve VideoPhone call is connected Using the DVC 1000 continued Placing a Manual Dial Vi
43. ithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar Burma Namibia Nauru Nepal Netherlands Netherlands Antilles Nevis New Caledonia New Zealand Nicaragua Niger Nigeria Niue North Korea North Yemen Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russia Rwanda Code 670 378 239 966 221 381 248 232 65 421 386 677 252 27 82 34 94 290 869 249 597 268 46 41 963 886 7 255 66 228 690 676 216 90 688 256 380 971 Country Saipan San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Helena St Kitts Nevis Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Togolese Republic Tokelau Tonga Tunisia Turkey Tuvalu Ellice Islands Uganda Ukraine United Arab Emirates United Kingdom Uruguay USA Uzbekistan New Hebrides Vatican City Venezuela Viet Nam Wallis and Futuna Western Samoa Yemen Zaire Zambia Zimbabwe Contacting Technical Support Technical Support You can find the most recent software and user documentation on the i2eye website
44. l businesses with high speed broadband Internet access There is no delay in waiting for a PC to boot up before using your iZeye DVC 1000 VideoPhone and you don t have to be a computer expert Using the Internet in place of conventional dial up phone lines maximizes your existing broadband investment The remote control included with the i2eye DVC 1000 makes it easy to answer an incoming videoconference call or dial out to initiate your own videoconference The built in caller ID provides privacy protection You know who is calling before you answer and the audio or video can be turned off whenever desired This manual provides the instructions to install and use your D Link iZeye DVC 1000 Broadband VideoPhone Please take a moment to get acquainted with this manual to make your VideoPhone experience go as smoothly as possible D Link i2eye DVC 1000 Broadband VideoPhone Power Adapter Instruction Manual Quick Installation Guide Remote Control Standard Composite RCA Audio Video Cable Cat 5 RJ 45 Ethernet Cable Note Using apower supply with a different voltage than the one included with the DVC 1000 will cause damage and void the warranty for this product System Requirements Connection to broadband Internet Cable modem DSL modem T 1 or Ethernet network at each end of the connection Television with standard composite audio and video inputs RCA jacks or with a RF modulator to enable a TV without AV jacks to b
45. main names for example www dlink com which is easy for people to use and remember to IP addresses which are what computers use to find each other on the Internet 31 Using the Configuration Menu continued Main Screen gt Settings gt Network gt Public IP Address Auto detect public IP address L Use Private IP address 10 50 78 99 L Specify public IP Public IP address This screen allows you to configure view or edit the VideoPhone s public IP Address If you are sharing a broadband connection with another device such as a PC you typically will need a router to accomplish the sharing of the connection Your router will usually have a Network Address Translation NAT mode in stalled The NAT affects the IP address of the DVC 1000 and any other devices sharing your Internet Connection See the Glossary on page 56 for a description of a NAT Auto detect public This is the default and recommended setting If the DVC 1000 is IP Address behind a NAT and you leave this checkbox selected the VideoPhone will automatically use your public IP Address for placing and receiving calls On the majority of Cable and DSL broadband systems leaving this checked will result in simplified installation and use Use Private IP Optional Select this checkbox if you want to use your Address VideoPhone ONLY within a private network LAN If you select Use Private IP Address the VideoPhone will not be able to pl
46. ne If the telephone is powered cordless make sure that it is plugged into a power supply Consult your telephone user manual for reference VideoPhone is not functioning properly behind a firewall Place the IP Address of the VideoPhone in the DMZ of the firewall Consult your router documentation or your network administrator for help on doing this Port forward the appropriate ports to the VideoPhone The VideoPhone needs ports 1720 TCP and ports 15328 15333 TCP and UDP open to function properly See the section Using the DVC 1000 with Routers Gateways or Broadband Modems on page 39 or consult your router documentation or your network administrator for help on doing this VideoPhone is not functioning properly behind NAT Go to the Settings gt Network gt Public IP screen Select Auto detect public IP Address If the VideoPhone is unable to detect the public IP Address it should be entered manually using Use specific IP Address The public IP Address is given to you by either your ISP or your network administrator 47 Troubleshooting continued No audio during a call continued 13 14 15 16 17 Incorrect network speeds See the Incorrect Network Speeds section in this Troubleshooting Guide Volume is adjusted incorrectly You can adjust the volume on the TV as you would when watching a television show You might also be able to adjust the volume on your telephone Consult your TV and or teleph
47. ne call is connected 16 Using the DVC 1000 continued Placing a Manual Dial VideoPhone Call Using the Remote From the DVC 1000 VideoPhone Main Menu select DIAL The Manual Dial screen appears 2 Navigate with the arrow keys on the remote control to the Manual Dial button and press ENTER You can enter a phone number if you and the party you are calling are connected to the Directory Service or you can enter an IP address See page 21 for an example of an IP address If you are not connected to the i2eye Directory Service the phone number box will be grayed out on your screen Enter the phone number or IP address and select Dial O You will hear ringing while you wait for your call to be accepted Speakerphone Mode The DVC 1000 has a Speakerphone Mode if the call needs to be shared with more than one person or when it is desirable to talk without using the telephone handset In Speakerphone Mode the speaker on the television and the either the built in microphone in the DVC 1000 or an external microphone are used When a call is answered using the remote control or a call is placed using the remote control the DVC 1000 VideoPhone is automatically in Speakerphone Mode Speakerphone Mode is a half duplex audio mode which means that only one end of the call may talk at a time If you are talking you will not hear the person on the other end Because half duplex allows only one side to talk at a time if you a
48. o obtain the IP Address from the DHCP server When this is checked the other settings on this screen are automatically grayed Also if this setting is checked you will skip the DNS screen described on the next page as the DNS will be set automatically IP Address Subnet mask Gateway If necessary enter each of these settings for the DVC 1000 You will be able to obtain the IP Address subnet mask and gateway address from your router configuration settings ISP or network administrator Host name optional Your Internet Service provider may require you to provide a host name to connect to the Internet If this is required you can enter it here Today this is rarely required on a broadband connection and this setting is optional MAC XX XX XX XX XX XX MAC Media Access Control is a unique identifier for the Ethernet hardware of your DVC 1000 If you need to know the MAC address of your DVC 1000 it can be found on this screen Press Next to continue 11 Using the Setup Wizard continued DNS Domain Naming System Screen If you entered an IP address in the Network Address screen described on the previous page you will see the screen for setting DNS server addresses The DNS screen asks for information regarding the Domain Name System DNS server You should be able to get both of these settings from your router configuration setting your ISP or your network administrator Only the primary Primary DNS 1
49. one user guide for support Audio stops during a call Far side muted their audio If the far side mutes their audio you will not be able to hear him or her Network is congested Give the VideoPhone a couple of minutes to try to recover or disconnect the call and try again at a later time Audio has an echo Far side television is too loud The far side television volume needs to be turned down Excessive delay during a conversation Incorrect network speed settings too fast Decrease the send receive speeds from the Settings gt Network gt Speed screen and attempt the call again Error e Displays on main screen VideoPhone cannot obtain public IP Address Router s address See VideoPhone cannot obtain IP Address automatically section below VideoPhone cannot obtain IP Address automatically Not properly connected to a DHCP server Check connection to LAN by verifying a link light on the back of the VideoPhone Make sure that the router is setup for DHCP Consult either your router s user manual for reference or your network administrator 48 Troubleshooting continued VideoPhone cannot obtain IP Address automatically continued IP Address is not accessible to the VideoPhone You will need to statically assign an IP Address subnet mask gateway and DNS values These values will be given to you either by your ISP or your network administrator If the VideoPhone is on a private network consult your
50. oose Both TCP and UDP E Under Private Port and Public Port enter 15328 F Under Schedule click Always G Click Apply to save this entry 40 Using the DVC 1000 with Routers Gateways or Broadband Modems continued Opening Ports on Your Routers and Gateways continued You have now completed configuring one of the ports to be opened You will need to configure six more ports Repeat steps A through G five more times for each one of the following five ports 15329 15330 15331 15332 and 15333 The last port will need to be configured in a slightly different manner m Repeat steps A through C on the previous page m Choose TCP as the Protocol Type m Enter 1720 as the Private Port and Public Port m Under Schedule Click Always E Click Apply to complete You have now completed the opening of the 7 ports Your DVC 1000 is ready to use with your router or gateway Important Not all routers and gateways are the same please refer to your user manual for specific instructions on opening ports 41 Using the DVC 1000 with Routers Gate ways or Broadband Modems continued From the following sections choose the heading that best applies to your equipment or networking configuration Network With Multiple Public IP Addresses A Public IP Address is visible on the Internet Most commonly found in business environments Recommended Procedure If there is an available public IP address simply enter the IP address su
51. or the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for hardware and software of D Link s products will not be applied to and does not cover any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D Link the sellers or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case the product is being sold As ls without any warranty whatsoever including without limitation the Limited Warranty as described herein notwithstanding anything stated herein to the contrary Submitting A Claim The customer shall return the product to the original purchase point based on its return policy In case the return policy period has expired and the product is within warranty the customer shall submit a claim to D Link as outlined below 63 E The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient detail to allow D Link to confirm the same E The original product owner must obtain a Return Material Authorization RMA number from the Authorized D Link Service Office and
52. re in a loud environment you will have difficulty hearing the other side because the loud side stays active and audio may not come through from the other side Making a Speakerphone Call into a Private Call If you are sharing a VideoPhone call with a group using the Speakerphone Mode and wish to conduct a private conversation pick up the telephone handset and turn down the audio on the television The others in the group will not be able to hear the conversation 17 Using the DVC 1000 continued Making a Private Call into a Speakerphone Call If a VideoPhone call is in progress using a telephone handset Speakerphone Mode can be enabled Press the Speakerphone button on the DVC 1000 remote control When the dialog appears on the video display telling you to hang up the phone go ahead and hang up the phone Speakerphone Mode is now active If Speakerphone Mode is not enabled by pressing the Speakerphone button on the remote control hanging up the handset will end the video call Using an External Microphone for Speakerphone Calls To improve the audio in a group videoconference an external microphone can be plugged into the external microphone connector on the back of the DVC 1000 When an external microphone is used the built in microphone on the front of the DVC 1000 is disabled External Microphone Connector When in Speakerphone Mode with the built in microphone you should face the DVC 100
53. restricts certain types of data to devices behind the firewall H 323 Standard defining videoconferencing over the Internet 55 Glossary of Terms continued Home Gateway A term commonly interchanged with router IP Address Internet Protocol Address An IP Address is a number that identifies a computer connected to the Internet Every computer that is connected to the Internet must have a unique IP Address An IP Address consists of four sections separated by periods Each section contains an 8 bit value represented as a number ranging from 0 to 255 Public IP Address An IP Address that is not behind a NAT This IP Address is visible from the Internet Private IP Address An IP Address that is behind a NAT which is not visible to the Internet The preferred ranges for private IP Address are either 192 168 x x or 10 0 0 x Dynamic IP Address An IP Address for a particular network device PC VideoPhone router that is dynamically assigned by a router or ISP and will not remain the same from session to session See DHCP Static IP Address An IP Address for a particular network device PC VideoPhone router that doesn t change See DHCP ISP Internet Service Provider A commercial organization that provides subscribers with access to the Internet LAN Local Area Network A network that is designed to span small distances These are most commonly used in small buildings businesses and homes with multiple PCs See WA
54. rk This value is usually given in bits per second bps or kilobits per second kbps CIF Common Intermediate Format An intermediate video format When DVC 1000 video is transmitted over a network the sizes will be CIF QCIF or SQCIF The VideoPhone will default to CIF CIF resolution is 352 x 288 DHCP Dynamic Host Configuration Protocol A protocol that network devices use to obtain an IP address subnet mask gateway and DNS addresses automatically A DHCP server can be a router ISP server or PC running Internet connection sharing See Static IP address Directory Service A service that allows users to make videoconferencing calls with telephone numbers It does this by correlating telephone numbers to actual public IP addresses DNS Domain Name System A system used to translate computer names into IP addresses For example a DNS server would translate www dlink com into 64 7 210 132 DSL Digital Subscribers Line A technology that delivers digital information at a high speed through a user s telephone line The most common DSL is ADSL Asymmetrical Digital Subscribers Line where the download speed is usually much higher than the upload speed Ethernet The port on the back of the DVC 1000 VideoPhone that is used to send and receive data over a network Far side The remote connection of the videoconference Your connection is the Local Connection Firewall A security mechanism placed between networks which
55. rns off Video Privacy Select this checkbox to hear a beep with each function pressed on the remote control You will hear no beeps when using the remote control if this is not selected Selecting this checkbox causes an automatic adjustment of the video contrast every 30 seconds When this is selected the Video button on the Settings screen is unavailable and the video settings cannot be adjusted see page 36 The Contrast button on the remote control triggers a manual adjustment of the video contrast regardless of the selection state of the checkbox Using the Configuration Menu continued Main Screen gt Settings gt Personal Information Name Country Code Area Code amp Phone Name John Smith Country code Area code 949 Phone 555 1212 Enter your name here When a call is placed from your VideoPhone the name you enter will be displayed as a Caller ID on the remote end of the call Unless the VideoPhone you call has auto answer turned on the party you wish to call will decide whether or not to accept your call based on this name Each country is assigned a Country code for making Video calls between countries similar to how the regular international telephone system works The Country code for the United States and Canada is 1 Other Country codes are listed on page 60 Enter your Country code here The Phone number is one you create for friends family and others to call you This is not
56. roduct owner agrees to pay D Link s reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming What Is Not Covered This limited warranty provided by D Link does not cover Products if in D Link s judgment have been subjected to abuse accident alteration modification tampering negligence misuse faulty installation lack of reasonable care repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered tampered with defaced or removed Initial installation installation and removal of the product for repair and shipping costs Operational adjustments covered in the operating manual for the product and normal maintenance Damage that occurs in shipment due to act of God failures due to power surge and cosmetic damage Any hardware software firmware or other products or services provided by anyone other than D Link Products that have been purchased from inventory clearance or liquidation sales or other sales in which D Link the sellers or the liquidators expressly disclaim their warranty obligation pertaining to the product Repair by anyone other than D Link or an Authorized D Link Service Office will void this Warranty Disclaimer of Other Warranties EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN T
57. the automatically IP Address from the DHCP server When this is checked the default the other settings on this screen are automatically grayed IP Address These are all Internet settings that need to be provided Subnet mask by your router configuration settings ISP or network Gateway administrator These will be grayed if the checkbox above is checked Host name optional Used for reporting the host name to the router home gateway in the DHCP table This is rarely used and is optional MAC XxxX XX XX XX XX XX MAC Media Access Control is a unique identifier for Wh en th is screen These changes will cause the system to restart Do you wish to continue appears Click OK to save the changes and restart the system the Ethernet hardware of your DVC 1000 If you need to know the MAC address of your DVC 1000 it can be found on this screen Warning Using the Configuration Menu continued Main Screen gt Settings gt Network gt DNS Primary DNS 192 163 0 1 Secondary DNS Primary DNS Enter the Primary Internet DNS Domain Name System These are Internet server addresses that you should be able to obtain from your router configuration settings ISP or network administrator Secondary DNS Enter the Secondary DNS address if you have one Though both primary and secondary DNS addresses are preferred only the primary address is required The Domain Name System DNS translates Internet do
58. there is an illustration on the bottom of the unit There is an easy to use Setup Wizard built in to the DVC 1000 to accomplish the setup You will need to enter your name your phone number and your Internet connection information in order to use your VideoPhone Using the Remote Control Information for the Setup Wizard is entered by using the intelligent remote control included with the DVC 1000 The remote is used to enter numbers letters special characters and to make selections from an on screen keyboard The on screen keyboard is activated by pressing ENTER on the remote con trol The on screen keyboard is only activated in a field where text is required You will use the arrow keys on the remote control along with the ENTER CANCEL and number keys to enter information in the Setup Wizard screens Where a numeric input is required such as a telephone number or IP address enter it directly by pressing the number keys The asterisk sometimes called oy a star key is used to enter a period also called a dot When you are entering alphanumeric information the left arrow key performs a backspace deleting the character to the left of the cursor The following page contains a breakdown of the features of the remote control Remote Control Layout When a numeric Use the arrow keys along input is required with the ENTER CANCEL e g atelephone and number keys to enter number or IP information
59. through Z e Lower case letters a through z e Special characters period dash colon at sign space backspace to delete a character to the left comma anda slash When you are entering letters the first letter entered is automatically entered as UPPER case The bottom left arrow on the screen is a Shift key This allows you to change from UPPER to lower case The keyboard features wrap around capability If you press repeatedly on the left or right arrow keys the cursor will wraparound to the letter on the opposite end of the row to speed up moving around the keyboard 9 Using the Setup Wizard The following descriptions of the Setup Wizard screens will help you understand the purpose and procedures for providing the required information Welcome Screen The first screen that displays on the Welcome to the i2eye TM VideoPhone Setup initial startup is the Welcome wizard The Wizard will ask you some information bout yourself and about your Internet ction Screen This screen explains what This information is required in order to use your information is needed to complete izeye TM VideoPhone the setup and also explains how to Mf the remate control arrow keye to move the yellow use the remote control to navigate pace i eta a through the Setup Wizard Press For example the NEXT button is currently ENTER on the remote control to ie far gg ENTER LON yaur remet continue to the ne
60. ts SQCIF Subquarter Common Intermediate Format An intermediate video format SQCIF resolution is 128x96 The DVC 1000 VideoPhone will send SQCIF sized video only if the remote endpoint cannot decode CIF or QCIF SLIC Subscriber Line Interface Circuit Provides a phone s analog dial tone busy tone dual tone multiple frequency DTMF generation and decoding caller ID and ring signaling functions The SLIC allows the DVC 1000 to work with a standard telephone without connecting to the phone system TCP Transmission Control Protocol An Internet protocol used by the DVC 1000 VideoPhone in addition to UDP UDP User Datagram Protocol The Internet protocol most commonly used by the DVC 1000 VideoPhone to send and receive audio and video data WAN Wide Area Network A network that is designed to span large distances See LAN 57 Technical Specifications Internal Processor ARM 9 ASIC Communication Processor Standards Compliant ITU H 323 IP communications Video H 263 Audio G 711 G 723 Data Rates Frame Rates 96 Kops 512 Kbps Up to 30fps Video Up to 30fps CIF 352 x 288 pixels QCIF 176 x 144 Picture In Picture PIP Automatic brightness control DVC 1000 Robust Video Audio Telephone interface Full Duplex Audio Echo cancellation Voice only to and from Voice over IP endpoints Half duplex speakerphone Input Output Power Audio Out Video Out 10BaseT Ethernet RJ 45 SLIC for telephone External Mi
61. u continued Main Screen gt Settings gt Network gt PING r Input Host Address PING is a network or Internet utility used to test a network or Internet connec tion If you are having problems establishing a connection to another VideoPhone after the setup of the DVC 1000 you can use the PING function to test if your Internet connection is working correctly To use the PING function from the remote control enter a known IP Address on your network or on the Internet into the Input Host Address box Press the PING button If the IP address is valid and the connection is made successfully a Pass Host is Reachable message is received If you enter a valid IP Address and the PING utility fails to reach the host you will receive a Fail Host is not Reachable message This indicates that a possible problem with your Internet connection exists Press OK after you are done to return to the Network Settings screen 34 Using the Configuration Menu continued Main Screen gt Settings gt Update O Automatically check for updates Check for an update now Application Version 1 0 300 101 Boot Loader Version 1 0 4 2 App Loader Version 1 0 105 0 Return all settings to original BLES state and remove all stored data The Update screen has several functions Set the checkbox to automatically check for updates of the DVC 1000 VideoPhone Check for an update right now Displ
62. unded shall become the property of D Link upon replacement or refund Limited Software Warranty D Link warrants that the software portion of the product Software will substantially conform to D Link s then current functional specifications for the Software as set forth in the applicable documentation from the date of original retail purchase of the Software for a period of ninety 90 days Warranty Period provided that the Software is properly installed on approved hardware and operated as contemplated in its documentation D Link further warrants that during the Warranty Period the magnetic media on which D Link delivers the Software will be free of physical defects D Link s sole obligation shall be to replace the non conforming Software or defective media with software that substantially conforms to D Link s functional specifications for the Software or to refund at D Link s sole discretion Except as otherwise agreed by D Link in writing the replacement Software is provided only to the original licensee and is subject to the terms and conditions of the license granted by D Link for the Software Software will be warranted for the remainder of the original Warranty Period from the date or original retail purchase If a material non conformance is incapable of correction or if D Link determines in its sole discretion that it is not practical to replace the non conforming Software the price paid by the original licensee f
63. with the DVC 1000 Although optional it is recommended that you connect a standard telephone to the telephone connector on the back of the DVC 1000 VideoPhone The telephone that you use for the DVC 1000 VideoPhone will not be connected to your phone wall jack You will use the telephone as a means of conducting and receiving calls over the Internet only The telephone handset is used to place video calls just as you would with a regular phone call You dial a VideoPhone number to reach a party on the other end of the VideoPhone call You can speak through the telephone listen to the other party in privacy and even switch to the Speakerphone Mode on the DVC 1000 to share the audio with others This can all be controlled by the remote control When the phone is picked up the built in and external microphones are muted When you receive a VideoPhone call the telephone rings The DVC 1000 supports dialing methods throughout the world Please refer to page 18 for details on how to dial local video calls calls outside of your Area code and calls outside of your Country code 13 Using the DVC 1000 Layout of the i2eye Main Screen Status Dial Icons Mai View ain 7 Main Settings Window Settings Privacy l Bu ttons Privacy Status Status Message Icons Area www i 2 eye _ g i Banner O powered by ID Link Way RA Self View Window Window After the DVC 1000 VideoPhone is setup by using the Setup Wizard you will see the a
64. work administrator for help on doing this VideoPhone is not functioning properly behind NAT Go to Settings gt Network gt Public IP Press Enter on the remote when the cursor is over Auto detect public IP Address If the VideoPhone is unable to detect the public IP Address it should be entered manually using Use specific IP Address The VideoPhone s public IP Address is given to you by either your ISP or network administrator 10 Poor video in a call Camera out of focus The far site should focus their camera by twisting the knob on the VideoPhone until the image is in focus Incorrect Network Speeds See ncorrect Network Speeds Section in this Trouble Shooting Guide Excessive motion in the picture you are receiving A background with less motion provides a better smoother video picture 46 Troubleshooting continued 11 Video freezes during a call Far side muted their video If the far side mutes their video you will not be able to see him or her Network is congested Give the VideoPhone a couple of minutes to try to recover or disconnect the call and try again at a later time 12 No audio during a call Audio cables are not plugged in correctly Ensure that your audio cables are correctly plugged into the TV Make sure that the TV is set for video input Check the volume level on the TV Consult your TV manual for reference Telephone is not setup properly Plug the telephone into the back of the VideoPho
65. xt screen EN Personal Information Screen r Enter your Name Country code Area code and Phone number Personal Information Note The Country code for the Country code United States and Canada is 1 Area code See the Appendix of the DVC 1000 manual for Country codes of other countries Phone GED Ga After the information is entered highlight the NEXT button and press ENTER on the remote control to continue The Phone number you enter is one you create for family friends and others to call you over the Internet from another DVC 1000 VideoPhone You can use your regular phone number or make up a new one Only your name will be displayed at the other end of the video call Your phone number will not be visible to anyone else Using the Setup Wizard continued Network Address Screen The Network Address screen asks for information that is needed to connecta DVC 1 000 Cl Obtain an IP address automatically call over the Internet Most home IP address To enter a use users with a cable or DSL Hoe TE modem can leave the checkbox Subnet mask checked to obtain an IP Address Gateway automatically Host name optional MAC 00 80 c8 26 7b d7 If you know you that there are Next no DHCP server on your net work you must uncheck the checkbox and enter your IP Address Subnet mask and Gateway manually Obtain an IP Address automatically Default The application will attempt t

Using the DVC-1000 (continued)

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