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HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15

1. 38 Grounding guidelines rri reote tete e YER Mete tege eatae aaea aeia aKa aaan aaia a ead ESAS S eiae 38 Electrostatic discharge damage sscssscsssssseescsssesseessessesssecsesssesseeseesseeseeseeseessnesseeseesesesseeaesass 38 Packaging and transporting guidelines eeeeeseceeceeseeeeeceeceeeeseeeceeceeceeceeceaseeeees 39 Workstation guidelines escis sese seen eene nnne nnne 39 5 Removal and replacement procedures for Customer Self Repair parts ecce ecce eee ee eee e eere nenne 41 Component replacement procedures csscsssesseessessecssecssecssecsseesecseesseesseeseesssesteseeeseeeseecaeesaeeseeseesseesseeseeaes 41 sr m 41 LG od ot Gre 1 ete ener E re 43 eri MEM 45 6 Removal and replacement procedures for Authorized Service Provider parts eeeeeeeee 49 Component replacement procedures sscsscessesscssecssesssesssecseessecseesssesceesesessseseeseesseesseesseessessseeseeseeseseeseeass 49 Display subcomponents bezel webcam panel ecececeeeceeseseeeeseeteeeceeeseseceseceseeeeteeseseneeeeees 49 TWOP COVER sec S 53 Power button Board e eS 56 TouchPad button board eee eeeeees
2. Description Spare part number 8 GB PC3L 12800 1600 MHz 693374 005 4 GB PC3L 12800 1600 MHz 691740 005 2 GB PC3L 12800 1600 MHz 691739 005 Before removing a memory module follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components e Keyboard see Keyboard on page 45 e Top cover see Top cover on page 53 e WLAN module see WLAN module on page 61 e System board see System board on page 66 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 2 Remove the memory module 2 by pulling it away from the slot at an angle 9 c o ue 0 Reverse this procedure to install a memory module Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents If you only need to remove the display beze
3. M 11 Pag nevarvenss 12 Eo RE RETE TED LIII 13 3 lllustrated parts catalog iieiiviese erii et dete Y EPVEVENTEEEFVEERE E ERE PERRA R FERE CER VERRE CERE E E EM M EFE EEVE VEU EVbe be EY ia 15 Computer major components erecti ciae ent uno e encre r a re sen Pede Vua aao C an nd evecnauatenecevivasvedvesdevdeceeatbeds 15 Display assembly subcomponents ccsscssesscsssessccsecssecseesseeseessecssecsesceeeseesaeessesaeesaesseesseessesessaesseesseeseseaees 20 Mass Storage GOVices ED 22 PLAStICS e C 23 B bber RIG tertinm inen M 23 Miscellaneotis parts eee ertet rye ona etta aE RE E EEEa ras abd en onse de depu een ORE eR Ee a eaa t 24 Sequential part number listing eee seres sees ee nennen riura erebre inns snas tane tais sn asse tanen asas sss rasa nas 25 4 Removal and replacement procedures preliminary requirements ecce e eee eee eee eese eene sese e seen seu 37 DIE 37 Service consideratiOls oerte terrere koe adaa S eeaeee Enea oc sai eno bL oae i eee eain bs pde tg Yee deasevestaadvacsavduaveeseeve 37 MIEL RE 37 Cables and connectors 5 eiecti etre sene trie aeree eet aed REK vete ean eeu aerea SE ee eR ES VERE NEUE 37 BIA
4. Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 95 DVD RW SuperMulti DL Drive specifications Applicable disc Read Write CD DA CD E G CD MIDI CD TEXT CD ROM CD CD R and CD RW ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD DVD R DVD RW DVD R DVD RW EXTRA Portfolio CD R CD RW CD R CD RW DVD RAM DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM 96 Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 5X DVD RAM 2 700 KB sec 6 750 KB sec Transfer mode Multiword DMA Mode Startup time 15 seconds Stop time Chapter9 Specifications lt 6 seconds 10 Backing up restoring and recovering in Windows 8 1 This chapter provides information about the fo
5. For use in French Canada 749658 DB1 For use in Denmark Finland and Norway 749658 DH1 For use in the Czech Republic and Slovakia 749658 FL1 3 Top cover includes touchpad Black HP 15 models 749639 001 Purple HP 15 models 775088 001 Black HP 15 models 768276 001 16 Chapter 3 Illustrated parts catalog Item Component Spare part number Red HP 15 models 760958 001 White HP 15 models 760959 001 Blue HP 15 models 760960 001 Silver HP 15 models 760961 001 Gray Compag 15 models 749640 001 4 Power button board includes cable 749650 001 5 Touchpad button board includes bracket 749651 001 6 WLAN module Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 005 Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 753077 005 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 005 7 USB board includes cable 749649 001 8 System board includes replacement thermal materials All system boards use the following part numbers xxxxxx 001 Without the Windows operating system XXXXXX 501 Windows 8 1 Standard XXXXXX 601 Windows 8 1 Professional Touch screen models e Intel Celeron N2830 processor and UMA graphics 775396 xxx e Intel Pentium N3540 processor and UMA graphics 788288 xxx e Intel Corei3 4005U processor and UMA graphics 775395 xxx e Intel Corei3 4030U processor and UMA graphics 779470 xxx e Intel Core i3 4030U processor and 2 GB of
6. uim Windows key Windows 8 1 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions 5 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 6 Integrated numeric keypad When num lk has been enabled it can be used like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num Ik key Top 11 Bottom Component Description 1 a Battery lock and unlock latch Locks and unlocks the battery in the battery bay 2 Battery bay Holds the battery 3 Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 b Battery release latch Releases the battery 5 Speaker openings 2 Produce sound 12 Chapter2 External component identification Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy I
7. Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500V Metallized laminate Floor mats 5 000 V 40 Chapter4 Removalandreplacement procedures preliminary requirements 5 Removal and replacement procedures for Customer Self Repair parts A CAUTION The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures A NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully ET NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 13 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 5 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Battery Description Spare part nu
8. Display assembly subcomponents Item Component Spare part number 1 Display bezel includes Mylar screw covers For use with HP models 749644 001 For use with Compaq models 749645 001 2 Display cable includes display panel cable and webcam microphone cable Non touch screen 749646 001 Touch screen 764888 001 3 Webcam microphone module HD 749654 001 VGA 781623 001 4 Antennas includes wireless antenna cables and transceivers For use in models without a touch screen 749638 001 For use in models with a touch screen 774163 001 5 Hinges left and right For use in models without a touch screen 749655 001 20 Chapter3 Illustrated parts catalog Item Component Spare part number For use in models with a touch screen 774166 001 6 Raw display panel 39 6 cm 15 6 in HD WLED BrightView Non touch screen for use in all models 750635 001 Touch screen for use in HP 15 models 764877 001 Touch screen for use in Compaq 15 models 764876 001 7 Display enclosure Touch screen models For use in black licorice textured HP 15 models 774164 001 For use in sparkling black HP 15 models 775086 001 For use in gray HP 15 models 775081 001 For use in white HP 15 models 775083 001 For use in red HP 15 models 775082 001 For use in silver HP 15 models 775085 001 For use in blue HP 15 models 775084 001 For use in purple HP 15 models 779336 001 For use in black Co
9. Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image Restore DVD using an installed or an external DVD RW optical drive You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive Backing up your information 101 A CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc A NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer gt More Applications 2 Inthe left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the com
10. Recovery and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 97 To use the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media on page 97 If the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions Ur IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a
11. Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel Display 109 12 Lift the top edge of the backlight cover 2 and swing it outward l l 13 Remove the backlight cover 14 Turn the display panel upright 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Turn the display panel upside down 110 Chapter 13 Recycling 17 Remove the backlight frame from the display panel A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame d 19 Disconnect the display cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel Display 111 22 Release the tape 4 that secures the LCD panel to the display rear panel 24 Recycle the LCD panel and backlight 112 Chapter13 Recycling Index A ACadapter 7 action keys identifying 11 antennas illustrated 20 removing 82 83 spare partnumber 25 audio product description 3 audio out headphone audio in microphone jack 7 B backup 101 backups 97 base enclosure illustrated 19 spare partnumber 25 battery illustrated 19 removing 41 spare partnum
12. Windows 8 1 Professional 776506 001 Case sleeve 778186 005 500 GB 5400 rpm 7 mm SATA hard drive does not include cable or bracket 778190 005 750 GB 5400 rpm 2 5 in SATA hard drive does not include cable or bracket 778192 005 1 TB 5400 rpm 2 5 in SATA hard drive does not include cable or bracket 779336 001 Display enclosure for use in purple HP 15 models 779411 001 Display enclosure for use in purple Compaq 15 models 779467 001 System board with Intel Core i3 4030U processor and UMA graphics memory for use in non touch screen models without Windows 8 1 779467 501 System board with Intel Core i3 4030U processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Standard 779467 601 System board with Intel Core i3 4030U processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Professional 779468 001 System board with Intel Core i3 4030U processor and 1 GB of discrete graphics memory for use in models without Windows 8 1 779468 501 System board with Intel Core i3 4030U processor and 1 GB of discrete graphics memory for use in models with Windows 8 1 Standard 779468 601 System board with Intel Core i3 4030U processor and 1 GB of discrete graphics memory for use in models with Windows 8 1 Professional Sequential part number listing 31 32 Spare part Description number 779469 001 System board with Intel Core i3 40
13. a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge
14. available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions 90 Chapter8 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter A NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS
15. cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 103 Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear t
16. discrete graphics 779471 xxx e Intel Core i3 5005U processor and UMA graphics 790675 xxx e Intel Core i3 5010U processor and UMA graphics 801860 xxx e Intel Core i5 5200U processor and UMA graphics 790673 xxx Non touch screen models e Intel Celeron N2805 processor and UMA graphics 789106 xxx e Intel Celeron N2815 processor and UMA graphics 759879 xxx e Intel Celeron N2820 processor and UMA graphics 789107 xxx e Intel Celeron N2830 processor and UMA graphics 764104 xxx e Intel Celeron N2840 processor and UMA graphics 788289 xxx e Intel Celeron N2920 processor and UMA graphics 789108 xxx e intel Pentium N3520 processor and UMA graphics 759878 xxx Computer major components 17 Item Component Spare part number e Intel Pentium N3530 processor and UMA graphics 764103 xxx e Intel Pentium N3540 processor and UMA graphics 788287 xxx e Intel Pentium N3540 processor and 1 GB of discrete graphics 788290 xxx e Intel Corei3 3217U processor and 2 GB of discrete graphics 760969 xxx e Intel Corei3 3217U processor and 1 GB of discrete graphics 759874 xxx e Intel Core i3 3217U processor and UMA graphics 759873 xxx e Intel Core i3 4005U processor and UMA graphics 765444 xxx e Intel Corei3 4005U processor and 1 GB of discrete graphics 715393 xxx e Intel Corei3 4005U processor and 2 GB of discrete graphics 775394 xxx e Intel Core i3 4010U processor and UMA graphics 759875 xxx e Intel Corei3 401
17. drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 99 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 100 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media on page 97 Using HP Recovery media you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System
18. recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition iy IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only Restore and recovery 99 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer ET NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 100 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the
19. screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components 86 Chapter7 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 1 To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive ET NOTE Todownload the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 87 b Hard drive c BIOS When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions EY NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device ET NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB d
20. see Battery on page 41 and then remove the following components e Keyboard see Keyboard on page 45 e Topcover see Top cover on page 53 e WLAN module see WLAN module on page 61 e System board see System board on page 66 e Harddrive see Hard drive on page 59 To remove the USB board 1 Position the computer upright 2 Disconnect the USB board cable from the system board 1 3 Remove the tape that secures it to the cable to the base enclosure 2 4 Remove the Phillips PM2 5x5 0 screw 3 that secures the USB board to the base enclosure 5 Remove the USB board 4 Reverse this procedure to install the USB board 70 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Speakers Description Spare part number Speakers includes left and right speakers and cable 749653 001 Before removing the speakers follow these steps 1 won gt Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 and then remove the following components Keyboard see Keyboard on page 45 Top cover
21. see Top cover on page 53 WLAN module see WLAN module on page 61 Hard drive see Hard drive on page 59 System board see System board on page 66 To remove the speakers 1 2 Remove the four Phillips broadhead PM2 0x2 0 screws 1 that secure the speakers to the computer Lift the speakers from the base enclosure 2 A NOTE Note the rubber gaskets 3 around each screw When installing the speakers make sure the gaskets are installed correctly Component replacement procedures 71 Reverse this procedure to install the speakers Heat sink assembly ET NOTE The heat sink assembly spare part kit includes replacement thermal materials Description Spare part number Heat sink for use in models with UMA graphics and the following Intel processors i7 4510U i5 4210U i3 4005U 759880 001 Heat sink for use in models with discrete graphics and the following Intel processors i7 4510U i5 4210U i3 4005U 759881 001 Heat sink for use in models with Intel Pentium or Celeron processors and UMA graphics 767537 001 Heat sink for use in models with Intel i3 3217U processors and discrete graphics 767538 001 Heat sink for use in models with Intel i3 3217U processors and UMA graphics 767539 001 ET NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a tempe
22. the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the keyboard see Keyboard on page 45 Remove the top cover see Top cover on page 53 To remove the power button board pour e Position the top cover upside down Remove the Phillips PM2 0x3 0 screw 1 that secures the power button board to the top cover Lift the board and cable up and remove from the top cover 2 while pulling cable through the hole in top cover 3 Reverse this procedure to install the power button board and cable 56 Chapter6 Removal and replacement procedures for Authorized Service Provider parts TouchPad button board Description Spare part number TouchPad button board includes bracket 749651 001 Before removing the TouchPad button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the keyboard see Keyboard on page 45 6 Remove the top cover see Top cover on page 53 To remove the TouchPad button board 1 Position the top cover u
23. the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media iy IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 99 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Chapter 10 Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original stat
24. use in non touch screen models with Windows 8 1 Professional 801862 001 System board with Intel Core i3 5010U processor and 2 GB of discrete graphics memory for use in non touch screen models without Windows 8 1 801862 501 System board with Intel Core i3 5010U processor and 2 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Standard 801862 601 System board with Intel Core i3 5010U processor and 2 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Professional Sequential part number listing 35 36 Chapter3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures EA NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION Whe
25. 0970 xxx e Intel Core i7 4510U processor and UMA graphics 784567 xxx e Intel Core i7 4510U processor and 2 GB of discrete graphics 792302 xxx e Intel Corei5 5200U processor and 1 GB of discrete graphics 790671 xxx e Intel Corei5 5200U processor and 2 GB of discrete graphics 790669 xxx e Intel Core i7 5500U processor and UMA graphics 795815 xxx e Intel Core i7 5500U processor and 2 GB of discrete graphics 795814 xxx Before removing the system board follow these steps 1 2 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the following components e Keyboard see Keyboard on page 45 e Top cover see Top cover on page 53 e WLAN module see WLAN module on page 61 e Hard drive see Hard drive on page 59 Component replacement procedures 67 A NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 76 e Heatsink assembly see Heat sink assembly on page 72 To remove the sy
26. 0U processor and 1 GB of discrete graphics 759876 xxx e Intel Core i3 4010U processor and 2 GB of discrete graphics 759877 xxx e Intel Core i3 4030U processor and UMA graphics 779467 xxx e Intel Core i3 4030U processor and 1 GB of discrete graphics 779468 xxx e Intel Core i3 4030U processor and 2 GB of discrete graphics 779469 xxx e Intel Core i5 5200U processor and UMA graphics 790668 xxx e Intel Core i3 5005U processor and UMA graphics 790674 xxx e Intel Core i3 5010U processor and UMA graphics 801859 001 e Intel Corei3 5010U processor and 1 GB of discrete graphics 801861 xxx e Intel Corei3 5010U processor and 2 GB of discrete graphics 801862 xxx e Intel Core i3 5005U processor and 1 GB of discrete graphics 790672 xxx e Intel Core i3 5005U processor and 2 GB of discrete graphics 790670 xxx e Intel Core i5 4210U processor and UMA graphics 760968 xxx e Intel Core i5 4210U processor and 1 GB of discrete graphics 788291 xxx e Intel Core i5 4210U processor and 2 GB of discrete graphics 760970 xxx e Intel Core i7 4510U processor and UMA graphics 784567 xxx e Intel Core i7 4510U processor and 2 GB of discrete graphics 792302 xxx e Intel Corei5 5200U processor and 1 GB of discrete graphics 790671 xxx e Intel Corei5 5200U processor and 2 GB of discrete graphics 790669 xxx e Intel Core i7 5500U processor and UMA graphics 795815 xxx e Intel Core i7 5500U processor and 2 GB of discrete graphics 795814 xxx 9 Heat sink assembly includes replacement thermal materia
27. 1 65 W non PFC 4 5 mm for use in all countries and regions except for the People s Republic of China 710412 001 and India 45 W non PFC non slim HP Smart AC adapter for use in all countries and regions except for the 741727 001 People s Republic of China and India Power cord 3 pin black 1 00 m e For usein Australia 755530 011 e For use in Europe the Middle East and Africa 755530 021 e For use in Denmark 755530 081 e For usein India 755530 D61 e Foruseinlsrael 755530 BB1 e Foruseinltaly 755530 061 e For use in Japan 755530 291 e Forusein North America 755530 001 e Foruseinthe People s Republic of China 755530 AA1 Forusein South Africa 755530 AR1 e Forusein South Korea 755530 AD1 e ForuseinSwitzerland 755530 111 e Forusein Taiwan 755530 AB1 e Forusein Thailand 755530 201 e Foruseinthe United Kingdom and Singapore 755530 031 Rubber Kit includes front and rear feet 749652 001 Screw Kit 749657 001 Case sleeve 776506 001 24 Chapter 3 Illustrated parts catalog Sequential part number listing Spare part Description number 690020 005 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 691739 005 2 GB memory module PC3L 12800 1600 MHz 691740 005 4 GB memory module PC3L 12800 1600 MHz 693374 005 8 GB memory module PC3L 12800 1600 MHz 703267 001 500 GB 7200 rpm 7 m
28. 19 26 removing 63 fn key identifying 11 G graphics product description 1 grounding guidelines 38 guidelines equipment 40 grounding 38 packaging 39 transporting 39 workstation 39 H hard drive illustrated 19 22 precautions 38 product description 2 removing 59 spare partnumber 31 specifications 95 Hard drive bracket illustrated 22 spare partnumber 25 hard drive bracket removing 60 hard drive light 8 HDMI port identifying 7 Index 113 heat sink assembly illustrated 18 removing 18 72 hinges illustrated 20 removing 51 80 81 Spare partnumber 25 30 HP PC Hardware Diagnostics UEFI downloading 87 92 using 86 HP Recovery Manager correcting boot problems 100 starting 99 HP Recovery media creating 97 recovery 100 HP Recovery partition recovery 99 removing 100 l integrated numeric keypad identifying 11 internal display switch identifying 5 internal microphone identifying 5 J jacks audio out headphone audio in microphone 7 network 7 RJ 45 network 7 K keyboard illustrated 16 product description 3 removing 45 keys action 11 esc 11 fn 11 numlk 11 Windows 11 L labels Bluetooth 14 regulatory 14 serialnumber 13 114 Index service 13 wireless certification 14 WLAN 14 latch batteryrelease 12 left cover illustrated 23 legacy support USB 89 lights ACadapter 7 capslock 9 hard drive 8 mute 9 power 8 9 RJ 45 network status 7 wireless 9 M mass storage devices illust
29. 3 processors 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1 product name and number computer 13 R recovery 101 discs 97 100 HP Recovery Manager 99 media 100 options 98 starting 99 supported discs 97 system 99 USB flash drive 100 using HP Recovery media 98 recovery media creating 97 creating using HP Recovery Manager 98 recovery partition removing 100 regulatory information regulatory label 14 wireless certificationlabels 14 removal replacement preliminaries 37 procedures 41 49 restore Windows File History 98 right cover illustrated 23 RJ 45 network jack identifying 7 RJ 45 network status lights identifying 7 RTC battery illustrated 19 28 removing 75 Rubber Kit illustrated 23 Rubber Kit spare part number 25 S Screw Kit spare part number 25 security cable slot identifying 7 security product description 4 serial number 13 serial number computer 13 service considerations cables 37 connectors 37 plastic parts 37 service labels locating 13 serviceability product description 4 slots memory card 6 security cable 7 speakers illustrated 19 removing 71 spare partnumber 25 specifications computer 93 display 94 DVD RW SuperMulti DL Drive 96 harddrive 95 optical drive 96 supported discs recovery 97 system board removing 66 Spare part number systemrecovery 99 system restore point 17 66 creating 97 T toolsrequired 37 top cover illustrate
30. 30U processor and 2 GB of discrete graphics memory for use in models without Windows 8 1 779469 501 System board with Intel Core i3 4030U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Standard 779469 601 System board with Intel Core i3 4030U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Professional 779470 001 System board with Intel Core i3 4030U processor and UMA graphics memory for use in touch screen models without Windows 8 1 779470 501 System board with Intel Core i3 4030U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Standard 779470 601 System board with Intel Core i3 4030U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Professional 779471 001 System board with Intel Core i3 4030U processor and 2 GB of discrete graphics memory for use in touch screen models without Windows 8 1 779471 501 System board with Intel Core i3 4030U processor and 2 GB of discrete graphics memory for use in touch screen models with Windows 8 1 Standard 779471 601 System board with Intel Core i3 4030U processor and 2 GB of discrete graphics memory for use in touch screen models with Windows 8 1 Professional 781623 001 Webcam VGA 784567 001 System board with Intel Core i7 4510U processor and UMA graphics memory for use in models without Windows 8 1 784567 501 System board with Intel Core i7 4510U processor and UMA graphics m
31. 4005U processor and 1 GB of discrete graphics memory for use in models with Windows 8 1 Standard 775393 601 System board with Intel Core i3 4005U processor and 1 GB of discrete graphics memory for use in models with Windows 8 1 Professional 775394 001 System board with Intel Core i3 4005U processor and 2 GB of discrete graphics memory for use in models without Windows 8 1 775394 501 System board with Intel Core i3 4005U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Standard 775394 601 System board with Intel Core i3 4005U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Professional 775395 001 System board with Intel Core i3 4005U processor and UMA graphics memory for use in touch screen models without Windows 8 1 775395 501 System board with Intel Core i3 4005U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Standard 775395 601 System board with Intel Core i3 4005U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Professional 775396 001 System board with Intel Celeron N2830 processor and UMA graphics memory for use in touch screen models without Windows 8 1 775396 501 System board with Intel Celeron N2830 processor and UMA graphics memory for use in touch screen models with Windows 8 1 Standard 775396 601 System board with Intel Celeron N2830 processor and UMA graphics memory for use in touch screen models with
32. 5 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3X0 75 1 00mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 105 106 Chapter12 Power cord set requirements 13 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle Display ZA WARNING The backlight contains mercury Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these components handle them carefully ET NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information con
33. 67539 001 Heat sink for use in models with Intel i3 3217U processors and UMA graphics 768276 001 Top cover for use in sparkling black HP 15 models includes touchpad 774163 001 Antennas for use in models with a touch screen 774164 001 Display enclosure for use in black licorice textured HP 15 models 774166 001 Hinges for use in models with a touch screen left and right 775079 001 Display enclosure for use in gray Compag 15 touch screen models 775080 001 Display enclosure for use in black Compaq 15 touch screen models 775081 001 Display enclosure for use in gray HP 15 touch screen models 775082 001 Display enclosure for use in red HP 15 touch screen models 775083 001 Display enclosure for use in white HP 15 touch screen models 775084 001 Display enclosure for use in blue HP 15 touch screen models 775085 001 Display enclosure for use in silver HP 15 touch screen models 775086 001 Display enclosure for use in sparkling black HP 15 touch screen models 775087 001 For use in full featured HP 15 and Compaq 15 models 775088 001 Top cover for use in purple HP 15 models includes touchpad 775089 001 Display enclosure for use in purple HP 15 models Chapter 3 Illustrated parts catalog Spare part Description number 775393 001 System board with Intel Core i3 4005U processor and 1 GB of discrete graphics memory for use in models without Windows 8 1 775393 501 System board with Intel Core i3
34. B of discrete graphics memory for use in models without Windows 8 1 759876 501 System board with an Intel Core i3 4010U processor and 1 GB of discrete graphics memory for use in models with Windows 8 1 Standard 759876 601 System board with an Intel Core i3 4010U processor and 1 GB of discrete graphics memory for use in models with Windows 8 1 Professional 759877 001 System board with an Intel Core i3 4010U processor and 2 GB of discrete graphics memory for use in models without Windows 8 1 759877 501 System board with an Intel Core i3 4010U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Standard 759877 601 System board with an Intel Core i3 4010U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Professional 759878 001 System board with Intel Pentium N3520 processor and UMA graphics memory for use in models without Windows 8 1 Sequential part number listing 27 28 Spare part Description number 759878 501 System board with Intel Pentium N3520 processor and UMA graphics memory for use in models with Windows 8 1 Standard 759878 601 System board with Intel Pentium N3520 processor and UMA graphics memory for use in models with Windows 8 1 Professional 759879 001 System board with Intel Celeron N2815 processor and UMA graphics memory for use in models without Windows 8 1 759879 501 System board with Intel Celeron
35. HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compag 15 TouchSmart Notebook PC Maintenance and Service Guide Copyright 2014 Hewlett Packard Product notice Development Company L P This guide describes features that are common Bluetooth is a trademark owned by its to most models Some features may not be proprietor and used by Hewlett Packard available on your computer Company under license Intel Celeron Core and Pentium are trademarks of Intel Not all features are available on all editions of Corporation in the U S and other countries Windows 8 1 This computer may require Microsoft and Windows are U S registered upgraded and or separately purchased trademarks of the Microsoft group of hardware drivers and or software to take full companies SD Logo is a trademark of advantage of Windows 8 1 functionality See its proprietor http www microsoft com for details The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition November 2014 First Edition August 2014 Document Part Number 793335 002 Safety warning notice A WARNING Toreduce the possibility of hea
36. MPORTANT All labels described in this section will be located in one of 2 places depending on your computer model Affixed to the bottom of the computer or located in the battery bay e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support 359 Ef NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer a e Serial XXXXXXXX MUUDU ENU SUE M i Product XOO00000X ME DEA O ERE LE UE DIE EL I Warranty lylyOy o Component 1 Product name 2 Serial number 3 Product number 4 Warranty period 5 Model number select models only SL Seria xooooo PMI TT See UT JODOXX O Pov XX 90K PCID 3O00000000000000000000000X LLLI DELL EEETER LEE LET LEEL Component 1 Serial number 2 Product number 3 Warranty period Labels 13 Component 4 Model number select models only 5 Revision number e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approve
37. N2815 processor and UMA graphics memory for use in models with Windows 8 1 Standard 759879 601 System board with Intel Celeron N2815 processor and UMA graphics memory for use in models with Windows 8 1 Professional 759880 001 Heat sink for use in models with UMA graphics and the following Intel processors i7 4510U i5 4210U i3 4005U 759881 001 Heat sink for use in models with discrete graphics and the following Intel processors i7 4510U i5 4210U i3 4005U 759981 001 RTC battery 760958 001 Top cover for use in red HP 15 models includes touchpad 760959 001 Top cover for use in white HP 15 models includes touchpad 760960 001 Top cover for use in blue HP 15 models includes touchpad 760961 001 Top cover for use in silver HP 15 models includes touchpad 760962 001 Display enclosure for use in black Compaq 15 models 760963 001 Display enclosure for use in gray HP 15 models 760964 001 Display enclosure for use in red HP 15 models 760965 001 Display enclosure for use in white HP 15 models 760966 001 Display enclosure for use in blue HP 15 models 760967 001 Display enclosure for use in silver HP 15 models 760968 001 System board with an Intel Core i5 4210U processor and UMA graphics for use in models without Windows 8 1 760968 501 System board with an Intel Core i5 4210U processor and UMA graphics for use in models with Windows 8 1 Standard 760968 601 System board with an Intel Core i5 4210U processor and UMA graphics for use in models wit
38. SUSE LAMUN aee enn eoe eere rone E ors ne n EN Na UnU E UEM EE EEE ER URS ANAN 101 Backing up your information c ccscesscssessscssessscsssesscsssessesssessesssecsesasecseeseeeseesseesesseeseeseeseeseeeaeeseessseseeeases 101 Performing a system recovery sscsscsssssessessssesscssesscssessesssssessessessessessessessesseaseasesseseeaseaseaeeaeeaesaesaesassaesassaseas 101 12 Power cord set requirements oes orate petere YE Yea aee reo FE Fea PESE Y FEPEN VEEEEFR E EU Eee E SENE PEERS SERE SEVERE TRES PE PE EPEN PR EE FEE PES Ee 103 Requirements for all countries ict tere nex etre ER ERREUR RE ERR NENNEN n RU RE aee ERN SE 103 Requirements for specific countries and regions scscssesscssescsscsscsecssessesaeseessesaesaessesacsacesesassaesaesarsaeseeses 104 EE M 107 jul 107 Bj M detes 107 qM NUT ume ND TUM 113 vii viii 1 Product description Category Description Product name HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compag 15 Notebook PC Compag 15 TouchSmart Notebook PC Processors 5th generation Intel Core processors Intel Core i7 5500U processor 2 4 GHz SC turbo up to 3 0 GHz 4 MB L2 cache 1600 MHz DDR3L Intel Core i5 5200U processor 2 2 GHz SC turbo up to 2 7 GHz 3 MB L2 cache 1600 MHz DDR3L Intel Core i3 5010U processor 2 1 GH
39. acement Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer To remove the remaining display subcomponents you must remove the entire display assembly from the computer See Display assembly on page 77 for more information about removing the display assembly in its entirety Description Spare part number Raw display panel Non touch screen for use in all models 750635 001 Touch screen for use in HP 15 models 764877 001 Touch screen for use in Compaq 15 models 764876 001 Display bezel For use with HP models 749644 001 For use with Compaq models 749645 001 Webcam microphone module HD 749654 001 VGA 781623 001 Component replacement procedures 49 Before removing display subcomponents while the display assembly is still attached to the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the compute
40. al system memory 4096x1 2048x1 not for 32 bit operating system e 4096 MB total system memory 4096x1 or 2048x2 e 2048 MB total system memory 2048x1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Serial ATA Supports the following hard drives e 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm or 7 0 mm e 320 GB 5400 rpm 9 5 mm or 7 0 mm Optical drive Fixed serial ATA 9 5 mm tray load 2 Chapter 1 Product description Category Description DVD RW Double Layer SuperMulti Supports zero power optical drive Supports weight saver in optical drive bay Supports M disc Audio video Single digital microphone HD audio dual speakers HP TrueVision HD camera fixed no tilt with activity LED 1280x720 by 30 frames per second HP Webcam fixed no tilt with activity LED 640x480 by 24 frames per second Ethernet Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module One or two WLAN antennas built into display assembly Compatible with Miracast certified devices Single antenna support Support for the following WLAN formats e Qualcomm Atheros AR9485 802 11bgn 1x1 Wi Fi Adapter e Realtek RTL8188EE 802 11bgn 1x1 Wi Fi Adapter e Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC Combo Adapter e Realtek RT8723BE 802 11 bgn 1x1 Wi Fi BT4 0 HMC Co
41. ardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly Component replacement procedures 83 84 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 7 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 1 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 EA NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently
42. ay 749658 FL1 Keyboard for use in the Czech Republic and Slovakia 750635 001 Raw display panel non touch screen for use in all models 750636 001 DVD RW Double Layer SuperMulti Drive 753077 005 Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 753894 001 Fan 755530 001 Power cord for use in Intel models in North America 3 pin black 1 00 m 755530 011 Power cord for use in Intel models in Australia 3 pin black 1 00 m 755530 021 Power cord for use in Intel models in Europe the Middle East and Africa 3 pin black 1 00 m 26 Chapter3 Illustrated parts catalog Spare part Description number 755530 031 Power cord for use in Intel models in the United Kingdom and Singapore 3 pin black 1 00 m 755530 061 Power cord for use in Intel models in Italy 3 pin black 1 00 m 755530 081 Power cord for use in Intel models in Denmark 3 pin black 1 00 m 755530 111 Power cord for use in Intel models in Switzerland 3 pin black 1 00 m 755530 201 Power cord for use in Intel models in Thailand 3 pin black 1 00 m 755530 291 Power cord for use in Intel models in Japan 3 pin black 1 00 m 755530 AA1 Power cord for use in Intel models in the People s Republic of China 3 pin black 1 00 m 755530 AB1 Power cord for use in Intel models in Taiwan 3 pin black 1 00 m 755530 AD1 Power cord for use in Intel models in South Korea 3 pi
43. ber 25 battery bay identifying 12 battery lock and unlock latch identifying 12 battery release latch 12 BIOS determining version 85 90 downloading an update 86 91 updating 85 90 Bluetooth label 14 boot order changing HP Recovery Manager 100 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 C cables service considerations 37 caps lock light identifying 9 chipset product description 1 components bottom 12 display 5 frontside 6 leftside 7 right side 6 top 8 computer major components illustrated 15 Computer Setup navigating and selecting 89 restoring factory settings 90 computer specifications 93 connector power 7 connectors service considerations 37 D deleted files restoring 98 display assembly illustrated 16 removing 49 77 spare partnumbers 16 display assembly subcomponents illustrated 20 removing 49 77 display bezel illustrated 20 removing 50 79 Spare partnumber 25 display cable illustrated 20 removing 81 Spare partnumber 25 30 display enclosure illustrated 21 removing 83 spare partnumber 25 display panel illustrated 21 product description 2 removing 51 80 81 spare part number 26 30 display specifications 94 DVD RW SuperMulti DL Drive specifications 96 E electrostatic discharge 38 equipment guidelines 40 esc key identifying 11 Ethernet product description 3 external media cards 3 external monitor port identifying 7 F fan illustrated
44. computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 97 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 100 Chapter 10 Backing up restoring and recovering in Windows 8 1 11 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system ona regular basis to maintain a reasonably current backup Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional
45. d 16 removing 53 Spare partnumber 26 TouchPad buttons 8 TouchPad button board removing 57 spare part number 17 25 57 TouchPad zone identifying 8 transporting guidelines 39 traveling with the computer 14 U USB 2 0 ports identifying 6 USB 3 0 port identifying 7 USB board removing 70 spare part number USB legacy support 89 17 25 V vents identifying 7 12 video product description 3 w webcam identifying 5 webcam light identifying 5 webcam microphone cable illustrated 20 removing 51 80 81 spare part number 25 30 webcam microphone module illustrated 20 removing 50 80 spare part number 25 Windows File History 98 restoring files 98 system restore point 97 Windows key identifying 11 wireless antennas illustrated 20 removing 82 83 spare part number 25 wireless certification label 14 wireless light 9 wireless product description 3 WLAN antennas identifying 5 WLAN device 14 WLAN label 14 WLAN module illustrated 17 removing 61 workstation guidelines 39 WWAN antennas identifying 5 Index 115 116 Index
46. d for use 14 Chapter2 External component identification 3 illustrated parts catalog Computer major components ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 15 Item Component Spare part number 1 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen NOTE For display assembly spare part information see Display assembly subcomponents on page 20 2 Keyboard For use in the United States 749658 001 For use in the United Kingdom 749658 031 For use in Germany 749658 041 For use in France 749658 051 For use in Italy 749658 061 For use in Spain 749658 071 For use in Portugal 749658 131 For use in Turkey 749658 141 For use in Greece 749658 151 For use in Latin America 749658 161 For use in Saudi Arabia 749658 171 For use in Hungary 749658 211 For use in Russia 749658 251 For use in Bulgaria 749658 261 For use in Romania 749658 271 For use in Thailand 749658 281 For use in Japan 749658 291 For use in Belgium 749658 A41 For use in Taiwan 749658 AB1 For use in South Korea 749658 AD1 For use in the Netherlands 749658 B31 For use in Slovenia 749658 BA1 For use in Israel 749658 BB1 For use in Switzerland 749658 BG1
47. d or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions 49 E NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow th
48. drive e Keyboard 4 Chapter 1 Product description 2 External component identification Component Description 1 WLAN antennas 1 or 2 select models only Send and receive wireless signals to communicate with wireless local area networks WLANs 2 WWAN antennas 1 or 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Webcam light On The webcam is in use 4 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam in Windows 8 1 from the Start screen type camera and then select Camera from the list of applications 5 Internal microphone Records sound 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide in Windows 8 1 from the Start screen type support and then select the HP Support Assistant app Display 5 Front Component Description Memory card reader Reads optional
49. e Component Description NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone _ Hard drive light Blinking white The hard drive is being accessed unt moa 11 5 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power Top TouchPad Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 External component identification Lights Component Description 1 b Power light e On Thecomputeris on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 d Mute light e Amber Computer sou
50. e For more information and steps see Help and Support From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 99 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 99 If you have not already created recovery media see Creating HP Recovery media on page 97 Backing up restoring and recovering in Windows 8 1 If you have replaced the hard
51. e on screen instructions Starting Computer Setup 89 Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter e To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Ef NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File Restore Defaults Follow the on screen instructions NS ge cm ou To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts 34 E NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be
52. eeceeceeeeeeeeeeeeceeceecesceaceseeseescesceseeseesneseesaeeeeeaceaeeaceseeaeeeeeeseaesetes 57 Hard drie re 59 Ed EDIDI se e SEER 61 HUE RED DR LI Rt 63 Power connector cable 5 eicere eere eerte tet ee ee roe ek aeree eee oe eee sn eve eau ER UE ve vere pu ea 65 SI cnb aee 66 UL dme 70 Speakers idee Dv eee A iei oes rte eoe E E E E EE Sean Ae 71 Heat sink assembly 5t rci eet i eie ec c usse ec ERE Abt dac us ac vp etaed 72 RTC Dattety ooo treo d S EUIS EE Da etate dcn i Tsai 75 MEMORY Enero 76 Display assembly retirer P ee dece HUE E Cr IR ERR HAAS RE TAE RR ERR E CERE NERA 77 7 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 1 85 Starting Setup Utility BIOS riscossi iee sieaas eiieeii ianea aiala oedi asa iiias 85 Updating the BlOS DE EE R E EAE SA E E EE AE 85 Determining the BIOS version ccsccsscsssssscsseessecsscsseessesseesseeseessesseesaeessesesseeeseesseseeessesesessessees 85 Downloading a BIOS update sscsscsssssseessesseessesseessescessseseeessessesaeessesssessessseeaeessesaseseesssessesaees 86 Using HP PC Hardware Diagnostics UEFI cscsssscssssescssssescssssssesesesscseseseesesesecsessseesesesecseasseeaeses
53. eeseasseeseaeaes 86 Downloading HP PC Hardware Diagnostics UEFI to a USB device cccscsesessesessesesseeeesesseseeees 87 8 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux eere creer eene e eene ee e eene 89 teg rasoir e 89 Eier scr pe 89 Navigating and selecting in Computer Setup ccsscessesssesssesscssseseessessesseesssesseesseeseeesneeseseaees 89 Restoring factory settings in Computer Setup cssccsscsscesesssesesseceseeseessseseesseeesseseeesseeseeseess 90 UTE RH 90 Determining the BIOS version s cesccsscssssssessesssesssessesssessecsseessecsessseseesseeeseeseesseessseseeeseesetesseesees 90 Downloading a BIOS update eee esseeeeeeeee nennen ennt rn ennt nn sna sent stas tns stas enne rase nnn 91 vi Using HP PC Hardware Diagnostics UEFI ccccccscsscsscsscssssesssesessesseusssccussecessessueeucssseuceaseueseseussessesseucensese 91 Downloading HP PC Hardware Diagnostics UEFI to a USB device eesssesssesee 92 ERU priis eR T RERUMS 93 Computer specifications en eese tte et been tede tg ea dE aans Eaa a Earra ON RE Ex PEERS Ea ded sess 93 39 6 cm 15 6 in display specifications ceccssesesscssescssessssessecessessecessessese
54. el HD Graphics 4000 3rd generation Intel processors Intel HD Graphics Intel Bay Trail M processors External graphics Nvidia 820M N15V GM 1 GB VRAM Nvidia 820M N15V GM 2 GB VRAM HP 15 Compaq 15 only GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HDMI Panel 39 6 cm 15 6 in high definition HD light emitting diode LED SVA BrightView 1366x768 display flat 3 8 mm typical brightness 200 nits 39 6 cm 15 6 in high definition HD light emitting diode LED SVA BrightView 1366x768 display slim 3 2 mm typical brightness 200 nits for touch solution only Touch screen multi touch enabled Supports LVDS Memory 1 or 2 customer accessible upgradable memory module slots depending on model 2 slots DDR3L 1600MHz Dual Channel Support Core processors 1 slot DDR3 1333MHz Dual Channel Support DDR3L 1600 downgraded to DDR3 1333 Bay Trail processors 1 slot DDR3 1333MHz Dual Channel Support DDR3L 1600 downgraded to DDR3 1066 Bay Trail processors Supports dual channel memory Supports up to 16 GB of system RAM in the following configurations e 16384 MB total system memory 8192x2 or 4096x2 not for 32 bit operating system or Windows 7 Home e 12288 MB total system memory 8192x1 4096x1 not for 32 bit operating system or Windows 7 Home e 8192 MBtotal system memory 8192x1 or 4096x2 not for 32 bit operating system e 6144 MBtot
55. em board with Intel Core i5 5200U processor and 2 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Standard 790669 601 System board with Intel Core i5 5200U processor and 2 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Professional 790670 001 System board with Intel Core i3 5005U processor and 2 GB of discrete graphics memory for use in non touch screen models without Windows 8 1 Sequential part number listing 33 34 Spare part Description number 790670 501 System board with Intel Core i3 5005U processor and 2 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Standard 790670 601 System board with Intel Core i3 5005U processor and 2 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Professional 790671 001 System board with Intel Core i5 5200U processor and 1 GB of discrete graphics memory for use in non touch screen models without Windows 8 1 790671 501 System board with Intel Core i5 5200U processor and 1 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Standard 790671 601 System board with Intel Core i5 5200U processor and 1 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Professional 790672 001 System board with Intel Core i5 5200U processor and 1 GB of discrete graphics memory fo
56. emory for use in models with Windows 8 1 Standard 784567 601 System board with Intel Core i7 4510U processor and UMA graphics memory for use in models with Windows 8 1 Professional 788287 001 System board with Intel Pentium N3540 processor and UMA graphics memory for use in non touch screen models without Windows 8 1 788287 501 System board with Intel Pentium N3540 processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Standard 788287 601 System board with Intel Pentium N3540 processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Professional 788288 001 System board with Intel Pentium N3540 processor and UMA graphics memory for use in touch screen models without Windows 8 1 788288 501 System board with Intel Pentium N3540 processor and UMA graphics memory for use in touch screen models with Windows 8 1 Standard 788288 601 System board with Intel Pentium N3540 processor and UMA graphics memory for use in touch screen models with Windows 8 1 Professional 788289 001 System board with Intel Celeron N2840 processor and UMA graphics memory for use in non touch screen models without Windows 8 1 788289 501 System board with Intel Celeron N2840 processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Standard 788289 601 System board with Intel Celeron N2840 processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Professional Chapt
57. emory for use in non touch screen models with Windows 8 1 Standard 795815 601 System board with Intel Core i7 5500U processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Professional 801859 001 System board with Intel Core i3 5010U processor and UMA graphics memory for use in non touch screen models without Windows 8 1 801859 501 System board with Intel Core i3 5010U processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Standard 801859 601 System board with Intel Core i3 5010U processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Professional 801860 001 System board with Intel Core i3 5010U processor and UMA graphics memory for use in touch screen models without Windows 8 1 801860 501 System board with Intel Core i3 5010U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Standard 801860 601 System board with Intel Core i3 5010U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Professional 801861 001 System board with Intel Core i3 5010U processor and 1 GB of discrete graphics memory for use in non touch screen models without Windows 8 1 801861 501 System board with Intel Core i3 5010U processor and 1 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Standard 801861 601 System board with Intel Core i3 5010U processor and 1 GB of discrete graphics memory for
58. emove the display panel cable from its routing path 2 78 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Release the wireless antenna cables from the clips 3 built into the base enclosure A CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 4 Remove the four Phillips PM2 5x5 0 screws 1 two from each hinge and one Phillips PM2 5x3 5 screw 2 on the right hinge that secures the display assembly to the computer 5 Remove the display assembly 3 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Flex the inside of the top edge 1 the left and right edges 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 79 b Remove the display bezel 4 A NOTE In this procedure the display will NOT be connected to the computer as shown in the following image 2 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Disconnect the cable 1 from the module c Remove the webcam microphone module 2 The module is attached to the display enclosure with double sided tape 3 To remove the display panel a Remove the four Phillips PM2 5
59. en seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage o Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level
60. er 3 Illustrated parts catalog Spare part Description number 788290 001 System board with Intel Celeron N2840 processor and 1 GB of discrete graphics memory for use in non touch screen models without Windows 8 1 788290 501 System board with Intel Celeron N2840 processor and 1 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Standard 788290 601 System board with Intel Celeron N2840 processor and 1 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Professional 788291 001 System board with Intel Core i5 4210U processor and 1 GB of discrete graphics memory for use in non touch screen models without Windows 8 1 788291 501 System board with Intel Core i5 4210U processor and 1 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Standard 788291 601 System board with Intel Core i5 4210U processor and 1 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Professional 789106 001 System board with Intel Celeron N2805 processor and UMA graphics memory for use in non touch screen models without Windows 8 1 789106 501 System board with Intel Celeron N2805 processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Standard 789106 601 System board with Intel Celeron N2805 processor and UMA graphics memory for use in non touch screen models with Windows 8 1 P
61. erates well within this range of temperatures Computer specifications 93 39 6 cm 15 6 in display specifications 94 Metric U S Active diagonal size 39 6 cm 15 6 in Resolution 1600x900 HD Active area 309 399x173 952 PPI 112 Surface treatment Anti glare Contrast ratio 300 1 typical Response time 8ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points Lifetime 1 2 luminance Color coordinate white 1 4 typ 1 6 max 12 000 hours 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 45 typical Chapter 9 Specifications Hard drive specifications 1 TB 750 GB 500 GB Dimensions Height 9 5mm 9 5mm 7 0 mm or 9 5 mm Length 100 4 mm 100 4 mm 100 6 mm Width 69 9 mm 69 9 mm 70 1 mm Weight 115 0g 115 0g 92 0g Interface type SATA SATA SATA Transfer rate Synchronous maximum 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 5 ms 3ms Average read write 10 ms 11 ms 13ms Maximum 12ms 14 ms 24 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity
62. essor and UMA graphics 759873 xxx e Intel Corei3 4005U processor and UMA graphics 765444 xxx e intel Core i3 4005U processor and 1 GB of discrete graphics 775393 xxx e Intel Core i3 4005U processor and 2 GB of discrete graphics 775394 xxx e Intel Core i3 4010U processor and UMA graphics 759875 xxx Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Description Spare part number e Intel Core i3 4010U processor and 1 GB of discrete graphics 759876 xxx e Intel Corei3 4010U processor and 2 GB of discrete graphics 759877 xxx e Intel Core i3 4030U processor and UMA graphics 779467 xxx e Intel Core i3 4030U processor and 1 GB of discrete graphics 779468 xxx e Intel Core i3 4030U processor and 2 GB of discrete graphics 779469 xxx e Intel Corei5 5200U processor and UMA graphics 790668 xxx e Intel Core i3 5005U processor and UMA graphics 790674 xxx e Intel Core i3 5010U processor and UMA graphics 801859 001 e Intel Core i3 5010U processor and 1 GB of discrete graphics 801861 xxx e Intel Corei3 5010U processor and 2 GB of discrete graphics 801862 xxx e Intel Core i3 5005U processor and 1 GB of discrete graphics 790672 xxx e Intel Core i3 5005U processor and 2 GB of discrete graphics 790670 xxx e Intel Corei5 4210U processor and UMA graphics 760968 xxx e Intel Corei5 4210U processor and 1 GB of discrete graphics 788291 xxx e Intel Corei5 4210U processor and 2 GB of discrete graphics 76
63. evice Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Gotohttp hp com go techcenter pcdiags 2 Clickthe UEFI Download link and then select Run Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 87 88 Chapter 7 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 1 8 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory A NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup A NOTE An external keyboar
64. external drive a network drive or discs Back up your system at the following times e Atregularly scheduled times e Before the computer is repaired or restored e X Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 ClickStorage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box A NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer gt More Applications gt Tools gt Backup Manager Restore Click Backup Source and then select the location of the backup files 2 3 Click Restore Destination and then select the destination to restore the files 4 Select the Optical Disk option 5 Under Restore Point click the time and date of the backup A NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery
65. from the computer 46 Chapter5 Removal and replacement procedures for Customer Self Repair parts 5 Rotate the keyboard over onto the palm rest 1 and the lift the ZIF connector 2 and disconnect the keyboard cable from the system board 3 Reverse this procedure to install the keyboard Component replacement procedures 47 48 Chapter5 Removal and replacement procedures for Customer Self Repair parts 6 Removal and replacement procedures for Authorized Service Provider parts A CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures d NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 13 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 56 screws that must be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and repl
66. from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 Remove the keyboard see Keyboard on page 45 Remove the top cover see Top cover on page 53 To remove the WLAN module 1 n M Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module A NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Remove the WLAN module by pulling the module away from the slot at an angle 3 Component replacement procedures 61 A NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 62 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Fan ET NOTE Thefan spare part kit includes replacement thermal materials Description Spare part number Fan 753894 001 ET NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is cont
67. ght speakers and cable 749654 001 Webcam microphone module HD 749655 001 Hinges for use in models without a touch screen left and right 749656 001 Plastics Kit includes left and right covers 749657 001 Screw Kit Sequential part number listing 25 Spare part Description number 749658 001 Keyboard for use in the United States 749658 031 Keyboard for use in the United Kingdom 749658 041 Keyboard for use in Germany 749658 051 Keyboard for use in France 749658 061 Keyboard for use in Italy 749658 071 Keyboard for use in Spain 749658 131 Keyboard for use in Portugal 749658 141 Keyboard for use in Turkey 749658 151 Keyboard for use in Greece 749658 161 Keyboard for use in Latin America 749658 171 Keyboard for use in Saudi Arabia 749658 211 Keyboard for use in Hungary 749658 251 Keyboard for use in Russia 749658 261 Keyboard for use in Bulgaria 749658 271 Keyboard for use in Romania 749658 281 Keyboard for use in Thailand 749658 291 Keyboard for use in Japan 749658 A41 Keyboard for use in Belgium 749658 AB1 Keyboard for use in Taiwan 749658 AD1 Keyboard for use in South Korea 749658 B31 Keyboard for use in the Netherlands 749658 BA1 Keyboard for use in Slovenia 749658 BB1 Keyboard for use in Israel 749658 BG1 Keyboard for use in Switzerland 749658 DB1 Keyboard for use in French Canada 749658 DH1 Keyboard for use in Denmark Finland and Norw
68. h Windows 8 1 Professional 760969 001 System board with an Intel Core i3 3217U processor and 2 GB of discrete graphics memory for use in models without Windows 8 1 760969 501 System board with an Intel Core i3 3217U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Standard 760969 601 System board with an Intel Core i3 3217U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Professional 760970 001 System board with an Intel Core i5 4210U processor and 2 GB of discrete graphics memory for use in models without Windows 8 1 760970 501 System board with an Intel Core i5 4210U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Standard 760970 601 System board with an Intel Core i5 4210U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Professional 761695 001 Display enclosure for use in sparkling black HP 15 models Chapter3 Illustrated parts catalog Spare part Description number 764103 001 System board with Intel Pentium N3530 processor and UMA graphics memory for use in models without Windows 8 1 764103 501 System board with Intel Pentium N3530 processor and UMA graphics memory for use in models with Windows 8 1 Standard 764103 601 System board with Intel Pentium N3530 processor and UMA graphics memory for use in models with Windows 8 1 Professional 764104 001 Sy
69. hard drive to disengage it from the connector 2 3 Liftthe hard drive from the computer 3 n m l l l l l Component replacement procedures 59 4 Toremove the hard drive bracket remove the two Phillips PM3 0x4 0 screws 1 that secure the bracket to the hard drive 5 Removethe hard drive bracket from the hard drive 2 Reverse this procedure to reassemble and install the hard drive 60 Chapter6 Removaland replacement procedures for Authorized Service Provider parts WLAN module Description Spare part number Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 005 Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 753077 005 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact support Before removing the WLAN module follow these steps 1 M m 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power
70. he certification mark of the agency responsible for evaluation in the country or region where it will be used 104 Chapter 12 Power cord set requirements Country region Accredited agency Applicable note number 2 The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm or 1 25mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 Theflexible cord must be Type RVV 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HOSVV F 3X0 75mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 Vac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 1
71. he following part numbers XXXXXX 001 Without the Windows operating system XXXXXX 501 Windows 8 1 Standard XXXXxxx 601 Windows 8 1 Professional Touch screen models e intel Celeron N2830 processor and UMA graphics 775396 xxx e Intel Pentium N3540 processor and UMA graphics 788288 xxx e Intel Core i3 4005U processor and UMA graphics 775395 xxx e intel Core i3 4030U processor and UMA graphics 779470 xxx e Intel Core i3 4030U processor and 2 GB of discrete graphics 779471 xxx e Intel Core i3 5005U processor and UMA graphics 790675 xxx e Intel Core i3 5010U processor and UMA graphics 801860 xxx e Intel Core i5 5200U processor and UMA graphics 790673 xxx Non touch screen models e Intel Celeron N2805 processor and UMA graphics 789106 xxx e intel Celeron N2815 processor and UMA graphics 759879 xxx e intel Celeron N2820 processor and UMA graphics 789107 xxx e intel Celeron N2830 processor and UMA graphics 764104 xxx e Intel Celeron N2840 processor and UMA graphics 788289 xxx e Intel Celeron N2920 processor and UMA graphics 789108 xxx e Intel Pentium N3520 processor and UMA graphics 759878 xxx e intel Pentium N3530 processor and UMA graphics 764103 xxx e Intel Pentium N3540 processor and UMA graphics 788287 xxx e Intel Pentium N3540 processor and 1 GB of discrete graphics 788290 xxx e Intel Corei3 3217U processor and 2 GB of discrete graphics 760969 xxx e Intel Corei3 3217U processor and 1 GB of discrete graphics 759874 xxx e Intel Corei3 3217U proc
72. heir containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Grounding guidelines 39 e A Avoid contact with pins leads or circuitry e Turn off power and input signals before inserting or removing connectors or test equipment Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e Wh
73. ink and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Goto http www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go Qor Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run 92 Chapter8 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux 9 Computer specifications Specifications Metric U S Dimensions touch models Depth 25 9cm 10 2 in Width 37 8 cm 14 88 in Height 2 53 cm 1 00 in Weight 2190 g 4 83 lb 3 cell battery 2230g 4 92 lb 4 cell battery Input power Operating voltage and current 18 5 V dc 3 5 A or 19 5 V dc 3 33 A 65 W 19V dc 4 74 A or 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device op
74. installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 85 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes Starting Setup Utility BIOS 85 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area fo
75. ive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press F2 The BIOS searches two places for the diagnostic tools in the following order a Connected USB drive Using HP PC Hardware Diagnostics UEFI 91 A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 92 b BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions d NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http www hp com go techcenter pcdiags 2 Clickthe UEFI Dowload l
76. l webcam microphone module or display panel you do not need to remove the entire display assembly from the computer See Display subcomponents bezel webcam panel on page 49 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer Description Spare part number Raw display panel Non touch screen for use in all models 750635 001 Touch screen for use in HP 15 models 764877 001 Touch screen for use in Compag 15 models 764876 001 Antennas For use in models without a touch screen includes wireless antenna cables and transceivers 749638 001 For use in models with a touch screen includes wireless antenna cables and transceivers 774163 001 Display bezel For use in HP 15 models 749644 001 For use in Compag 15 models 749645 001 Display cable For use in non touch screen models includes display panel cable and webcam microphone cable 749646 001 For use in touch screen models includes display panel cable and webcam microphone cable 764888 001 Display enclosure touch screen models Black licorice textured HP 15 models 774164 001 Sparkling black HP 15 models 775086 001 Blue HP 15 models 775084 001 Silver HP 15 models 775085 001 White HP 15 models 775083 001 Red HP 15 models 775082 001 Gray HP 15 models 775081 001 Purple HP 15 models 779336 001 Gray Compag 15 models 775079 001 Black Compag 15
77. llow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions A NOTE After a message on the
78. llowing processes Creating recovery media and backups Restoring and recovering your system Creating recovery media and backups 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 97 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system reco
79. ls For use in models with UMA graphics and the following Intel processors i7 4510U i5 4210U i3 4005U 759880 001 18 Chapter3 Illustrated parts catalog Item Component Spare part number For use in models with discrete graphics and the following Intel processors i7 4510U i5 4210U 759881 001 i3 4005U For use in models with Intel Pentium or Celeron processors and UMA graphics 767537 001 For use in models with Intel i3 3217U processors and discrete graphics 767538 001 For use in models with Intel i3 3217U processors and UMA graphics 767539 001 10 RTC battery 759981 001 11 Memory module PC3L 12800 1600 MHz 8 GB 693374 005 4 GB 691740 005 2 GB 691739 005 12 Hard drive SATA does not include bracket NOTE Thehard drive bracket is available using spare part number 749648 001 1 TB 5400 rpm 2 5 inch 778192 005 750 GB 5400 rpm 2 5 inch 778190 005 500 GB 5400 rpm 7 mm 778186 005 13 Fan 753894 001 14 Power connector cable 749647 001 15 Speakers includes left and right speakers and cable 749653 001 16 Battery 4 cell 41 Whr 2 8 Ah Li ion battery 740715 001 3 cell 31 Whr 2 8 Ah Li ion battery 746641 001 17 Base enclosure For use in defeatured HP 15 and Compaq 15 models 749643 001 For use in full featured HP 15 and Compaq 15 models 775087 001 18 Optical drive DVD RW Double Layer SuperMulti 750636 001 Computer major components 19
80. m hard drive 709848 005 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 710412 001 AC adapter 65 W non PFC 4 5 mm 714657 001 65 W non PFC EM HP Smart AC adapter for use in the People s Republic of China and India only 740715 001 4 cell 41 Whr 2 8 Ah Li ion battery 741727 001 45 W non PFC non slim HP Smart AC adapter for use in all countries and regions except for the People s Republic of China and India 746641 001 3 cell 31 Whr 2 8 Ah Li ion battery 749638 001 Antennas for use in models without a touch screen includes wireless antenna cables and transceivers 749639 001 Top cover for use in black HP 15 models includes touchpad 749640 001 Top cover for use in gray Compaq 15 models includes touchpad 749641 001 Display enclosure for use in black licorice textured HP 15 models 749642 001 Display enclosure for use in gray Compaq 15 models 749643 001 Base enclosure for use in defeatured HP 15 and Compaq 15 models 749644 001 Display bezel for use with HP models 749645 001 Display bezel for use with Compaq 15 models 749646 001 Display cable for use in models with out a touch screen includes display panel cable and webcam microphone cable 749647 001 Power connector cable 749648 001 Hard drive bracket 749649 001 USB board includes cable 749650 001 Power button board includes cable 749651 001 TouchPad button board includes bracket 749652 001 Rubber Kit includes front and rear feet 749653 001 Speakers includes left and ri
81. mber 4 cell 41 Whr 2 8 Ah Li ion battery 740715 001 3 cell 31 Whr 2 8 Ah Li ion battery 746641 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system n Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery Component replacement procedures 41 3 Remove the battery from the computer 3 42 Chapter5 Removal and replacement procedures for Customer Self Repair parts Optical drive Description Spare part number DVD RW Double Layer SuperMulti Drive 750636 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system ad Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove
82. mbo Adapter External media card Ports Keyboard pointing devices HP Multi Format Digital Media Reader Support SD SDHC SDXC Push Pull Insertion Removal HDMI version 1 4 supporting 1920 x1200 9 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 Ethernet includes link and activity lights USB 3 0 1 port USB 2 0 2 ports AC Smart Pin adapter plug Headphone microphone in combo jack Full size island style keyboard with numeric keypad TouchPad with multi touch gestures 2 finger scrolling and pinch zoom enabled Taps enabled by default Support Win8 1 D212 Modern Trackpad Gestures Support PS 2 profile sensor reserve for SMBus Power requirements AC adapters AC Adapter 65 W Smart nPFC 3 pin RC 4 5mm connector non slim for use in discrete models AC Adapter 45 W Smart nPFC 3 pin RC 4 5mm connector non slim for use in UMA models Category Description AC Adapter 65 W EM Smart nPFC 3 pin RC 4 5mm connector 90 degree plug design for use in India China 1 meter power cord 4 cell 41 Whr Li ion battery 3 cell 31 Whr Li ion battery Security Kensington Security Lock Support Intel Anti Theft Support Intel IPT OTP support Operating system Preinstalled e Windows 8 1 e Windows 8 1 with Bing 2015 e Windows 8 1 CPPP China only Ubuntu e FreeDOS 2 0 Serviceability End user replaceable parts e ACadapter Battery e Optical
83. memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Pull the card out of the slot Right side e Component Description 1 AL USB 2 0 ports 2 Connect an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 2 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the Help and Support web page Follow the web page instructions to select your computer model Select Support amp Drivers and then select Product Information 3 Optical drive eject button select models Releases the disc tray only 6 Chapter 2 External component identification Left side Component 1 2 Security cable slot Power connector Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Connects an AC adapter 3 AC adapter light e On The AC adapter is connected and the battery is charged e Off The computer is using battery power 4 5 IC Vent External monitor port select
84. models 775080 001 Purple Compaq 15 models 779411 001 Display enclosure non touch screen models Black licorice textured HP 15 models 749641 001 Sparkling black HP 15 models 761695 001 Component replacement procedures 77 Description Spare part number Gray HP 15 models 760963 001 Red HP 15 models 760964 001 White HP 15 models 760965 001 Blue HP 15 models 760966 001 Silver HP 15 models 760967 001 Gray Compag 15 models 749642 001 Purple HP 15 models 775089 001 Black Compaq 15 models 760962 001 Display hinges left and right Models without a touch screen 749655 001 Models with a touch screen 774166 001 Webcam microphone module HD 749654 001 VGA 781623 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the following components e Keyboard see Keyboard on page 45 e Top cover see Top cover on page 53 To remove the display assembly 1 Disengage the adhesive and disconnect the display panel cable 1 from the system board 2 R
85. models only Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Connects an external VGA monitor or projector 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 7 RJ 45 network jack status lights Connects a network cable e White The network is connected e Amber Activity is occurring on the network 8 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 9 Audio out headphone Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide in Windows 8 1 from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled Left sid
86. mory for use in touch screen models with Windows 8 1 Standard 790675 601 System board with Intel Core i3 5005U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Professional 792302 001 System board with Intel Core i7 4510U processor and 2 GB of discrete graphics memory for use in non touch screen models without Windows 8 1 792302 501 System board with Intel Core i7 4510U processor and 2 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Standard 792302 601 System board with Intel Core i7 4510U processor and 2 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Professional 795814 001 System board with Intel Core i7 5500U processor and 2 GB of discrete graphics memory for use in non touch screen models without Windows 8 1 795814 501 System board with Intel Core i7 5500U processor and 2 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Standard Chapter3 Illustrated parts catalog Spare part Description number 795814 601 System board with Intel Core i7 5500U processor and 2 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Professional 795815 001 System board with Intel Core i7 5500U processor and UMA graphics memory for use in non touch screen models without Windows 8 1 795815 501 System board with Intel Core i7 5500U processor and UMA graphics m
87. mpaq 15 models 775080 001 For use in gray Compaq 15 models 775079 001 For use in purple Compaq 15 models 779411 001 Non touch screen models For use in black licorice textured HP 15 models 749641 001 For use in sparkling black HP 15 models 761695 001 For use in gray HP 15 models 760963 001 For use in red HP 15 models 760964 001 For use in white HP 15 models 760965 001 For use in blue HP 15 models 760966 001 For use in silver HP 15 models 760967 001 For use in purple HP 15 models 775089 001 For use in black Compaq 15 models 760962 001 For use in gray Compaq 15 models 749642 001 Display assembly subcomponents 21 22 Mass storage devices Item Component Spare part number 1 Optical drive DVD RW Double Layer SuperMulti 750636 001 2 Hard drive SATA does not include bracket 1 TB 5400 rpm 2 5 inch 778192 005 750 GB 5400 rpm 2 5 inch 778190 005 500 GB 5400 rpm 7 mm 778186 005 Hard drive bracket 749648 001 Chapter 3 Illustrated parts catalog Plastics Kit 929 Item Component Spare part number Plastics Kit includes 749656 001 1 Left cover 2 Right cover Rubber Kit Component Spare part number Rubber Kit includes 749652 001 Front feet Rear feet Plastics Kit 23 Miscellaneous parts Component Spare part number HP Smart AC adapter 65 W non PFC EM HP Smart AC adapter for use in the People s Republic of China and India only 714657 00
88. n black 1 00 m 755530 AR1 Power cord for use in Intel models in South Africa 3 pin black 1 00 m 755530 BB1 Power cord for use in Intel models in Israel 3 pin black 1 00 m 755530 D61 Power cord for use in Intel models in India 3 pin black 1 00 m 759873 001 System board with an Intel Core i3 3217U processor and UMA graphics for use in models without Windows 8 1 759873 501 System board with an Intel Core i3 3217U processor and UMA graphics for use in models with Windows 8 1 Standard 759873 601 System board for use in models with Windows 8 1 Professional with an Intel Core i3 3217U processor and UMA graphics 759874 001 System board with an Intel Core i3 3217U processor and 1 GB of discrete graphics for use in models without Windows 8 1 759874 501 System board with an Intel Core i3 3217U processor and 1 GB of discrete graphics for use in models with Windows 8 1 Standard 759874 601 System board fwith an Intel Core i3 3217U processor and 1 GB of discrete graphics or use in models with Windows 8 1 Professional 759875 001 System board with an Intel Core i3 4010U processor and UMA graphics for use in models without Windows 8 1 759875 501 System board with an Intel Core i3 4010U processor and UMA graphics for use in models with Windows 8 1 Standard 759875 601 System board with an Intel Core i3 4010U processor and UMA graphics for use in models with Windows 8 1 Professional 759876 001 System board with an Intel Core i3 4010U processor and 1 G
89. n servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Tools required 37 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing
90. nd is off e Off Computer sound is on 4 i Wireless light On An integrated wireless device such as a wireless local area I network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off Top Button Component Description Power button e When the computer is off press the button to turn on the computer e Whenthe computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options In Windows 8 1 from the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 10 Chapter 2 External component identification Keys xc BH Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the spacebaror the esc key 3
91. oard for use in Romania 749658 271 Keyboard for use in Thailand 749658 281 Keyboard for use in Japan 749658 291 Keyboard for use in Belgium 749658 A41 Keyboard for use in Taiwan 749658 AB1 Keyboard for use in South Korea 749658 AD1 Keyboard for use in the Netherlands 749658 B31 Keyboard for use in Slovenia 749658 BA1 Keyboard for use in Israel 749658 BB1 Keyboard for use in Switzerland 749658 BG1 Keyboard for use in French Canada 749658 DB1 Keyboard for use in Denmark Finland and Norway 749658 DH1 Keyboard for use in the Czech Republic and Slovakia 749658 FL1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Component replacement procedures 45 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 To remove the keyboard 1 Position the computer upside down with the front toward you 2 Removethe two Phillips PM2 5x5 0 screws that secure the keyboard to the computer n d ep n un cool 3 Position the computer upright with the front toward you 4 Lift to rotate up the top of the keyboard 1 and then lift the keyboard 2 to disengage it
92. or Authorized Service Provider parts Top cover ET NOTE Thetop cover spare part kit includes the TouchPad Description Spare part number Top cover for use in black HP 15 models includes touchpad 749639 001 Top cover for use in purple HP 15 models includes touchpad 775088 001 Top cover for use in black HP 15 models includes touchpad 768276 001 Top cover for use in red HP 15 models includes touchpad 760958 001 Top cover for use in white HP 15 models includes touchpad 760959 001 Top cover for use in blue HP 15 models includes touchpad 760960 001 Top cover for use in silver HP 15 models includes touchpad 760961 001 Top cover for use in gray Compaq 15 models includes touchpad 749640 001 Before removing the top cover follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 41 5 Remove the keyboard see Keyboard on page 45 To remove the top cover 1 Position the computer upside down with the front toward you 2 Remove the rear covers by prying off the two rubber feet 1 removing the two Phillips PM2 5
93. ponent replacement procedures 73 e Discrete graphics Thermal paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 Reverse this procedure to reassemble and install the heat sink assembly 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts RTC battery Description Spare part number RTC battery 759981 001 Before removing the RTC battery follow these steps 1 M om Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 41 and then remove the following components e Keyboard see Keyboard on page 45 e Top cover see Top cover on page 53 e WLAN module see WLAN module on page 61 e System board see System board on page 66 To remove the RTC battery 1 m Position the system board upside down Using a thin tool or screwdriver disengage the battery from the socket 1 and then remove the battery 2 Reverse this procedure to install the RTC battery Component replacement procedures 75 76 Memory module
94. pside down with the front toward you n Disconnect the touchpad board cable from the touchpad 1 m Remove the two Phillips PM2 0x3 5 screws 2 that secure the TouchPad button board to the top cover Component replacement procedures 57 4 Remove the TouchPad button board and cable Reverse this procedure to install the power button board and cable 58 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Hard drive A NOTE The hard drive spare part kit does not include the hard drive bracket Description Spare part number 1 TB 5400 rpm 2 5 inch 778192 005 750 GB 5400 rpm 2 5 inch 778190 005 500 GB 5400 rpm 7 mm 778186 005 Hard drive bracket 749648 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 5 Remove the keyboard see Keyboard on page 45 6 Remove the top cover see Top cover on page 53 To remove the hard drive 1 Remove the two Phillips PM2 5x5 0 screws 1 that secure the hard drive to the computer 2 Slide the
95. puter is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter 5 Using the arrow keys select Yes when prompted Do you want to start the System Restore 6 Follow the on screen instructions A NOTE You can also restore the computer from the partition by restarting the computer and then pressing the f11 key If you are unable to boot start up your computer from the hard drive partition with the primary operating system or from the recovery partition and you did not create a system recovery disc you must purchase a SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system For additional information see the Worldwide Telephone Numbers booklet 102 Chapter 11 Backup and Recovery in SUSE Linux 12 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power
96. r 4 Remove the battery see Battery on page 41 To remove the display bezel webcam microphone module and raw display panel 1 Position the computer upright with the front toward you and then open it 2 Flex the inside of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 3 Remove the display bezel 4 4 Toremove the webcam microphone module a Position the display assembly with the top edge toward you b Liftto disengage the adhesive that secures the webcam microphone module to the display and then remove the module enough to access the cable connection on the module 1 50 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Disconnect the cable 2 from the module 5 Toremove the display panel a Remove the four Phillips PM2 5x3 5 screws that secure the display panel to the enclosure b Rotatethe display panel onto the keyboard to gain access to the display cable connection on the back of the panel 1 Component replacement procedures 51 c On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 52 Chapter6 Removal and replacement procedures f
97. r use in non touch screen models without Windows 8 1 790672 501 System board with Intel Core i5 5200U processor and 1 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Standard 790672 601 System board with Intel Core i5 5200U processor and 1 GB of discrete graphics memory for use in non touch screen models with Windows 8 1 Professional 790673 001 System board with Intel Core i5 5200U processor and 2 GB of discrete graphics memory for use in touch screen models without Windows 8 1 790673 501 System board with Intel Core i5 5200U processor and 2 GB of discrete graphics memory for use in touch screen models with Windows 8 1 Standard 790673 601 System board with Intel Core i5 5200U processor and 2 GB of discrete graphics memory for use in touch screen models with Windows 8 1 Professional 790674 001 System board with Intel Core i3 5005U processor and UMA graphics memory for use in non touch screen models without Windows 8 1 790674 501 System board with Intel Core i3 5005U processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Standard 790674 601 System board with Intel Core i3 5005U processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Professional 790675 001 System board with Intel Core i3 5005U processor and UMA graphics memory for use in touch screen models without Windows 8 1 790675 501 System board with Intel Core i3 5005U processor and UMA graphics me
98. rated 22 precautions 38 memory card reader identifying 6 memory module illustrated 19 product description 2 removing 76 spare part number 25 microphone product description 3 minimized image creating 99 minimized image recovery 99 modelname 1 mute light identifying 9 N network jack identifying 7 num lk key identifying 11 0 operating system 4 optical drive illustrated 19 22 precautions 38 product description 2 removing 43 Spare partnumber 26 specifications 96 optical drive rear bracket removing 43 optical drive identifying 6 original system recovery 99 P packaging guidelines 39 plastic parts service considerations 37 Plastics Kit illustrated 23 spare part number 25 pointing device 3 ports external monitor 7 HDMI 7 product description 3 USB2 0 6 USB3 0 7 power button 10 identifying 10 power button board illustrated 17 removing 56 Spare partnumber 25 power connector cable illustrated 19 removing 65 spare partnumber 25 power connector identifying 7 power cord requirements for all countries 103 requirements for specific countries and regions 104 set requirements 103 spare part number 26 27 power lights identifying 8 9 power requirements 3 processors 1 product description audio 3 chipset 1 display panel 2 Ethernet 3 external media cards 3 graphics 1 harddrive 2 keyboard 3 memory module 2 microphone 3 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements
99. rature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components e Keyboard see Keyboard on page 45 e Topcover see Top cover on page 53 e WLAN module see WLAN module on page 61 e System board see System board on page 66 To remove the heat sink assembly 1 Position the system board upside down 2 Loosen the screws on the heat sink 1 that secure the heat sink assembly to the system board 72 Chapter6 Removaland replacement procedures for Authorized Service Provider parts 3 Remove the heat sink assembly 2 from the system board Discrete graphics UMA graphics Com
100. rofessional 789107 001 System board with Intel Celeron N2820 processor and UMA graphics memory for use in non touch screen models without Windows 8 1 789107 501 System board with Intel Celeron N2820 processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Standard 789107 601 System board with Intel Celeron N2820 processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Professional 789108 001 System board with Intel Celeron N2920 processor and UMA graphics memory for use in non touch screen models without Windows 8 1 789108 501 System board with Intel Celeron N2920 processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Standard 789108 601 System board with Intel Celeron N2920 processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Professional 790668 001 System board with Intel Core i5 5200U processor and UMA graphics memory for use in non touch screen models without Windows 8 1 790668 501 System board with Intel Core i5 5200U processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Standard 790668 601 System board with Intel Core i5 5200U processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Professional 790669 001 System board with Intel Core i5 5200U processor and 2 GB of discrete graphics memory for use in non touch screen models without Windows 8 1 790669 501 Syst
101. rolled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system a Disconnect all external devices connected to the computer d Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 41 5 Remove the keyboard see Keyboard on page 45 6 Remove the top cover see Top cover on page 53 To remove the fan 1 Position the computer upright and open it 2 Disconnect the fan cable 1 from the system board 3 Remove the three Phillips PM2 5x5 0 screws 2 that secure the fan to the computer Component replacement procedures 63 4 Remove the fan from the computer 3 Reverse this procedure to install the fan 64 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Power connector cable Description Spare part n
102. sessesesseasesessessssessesseseaseaeeseaseneas 94 Hard drive specifications certe toners rte neret ee eee LEEREN RENE e ee ETE EO RENS UE RS 95 DVD RW SuperMulti DL Drive specifications seeseeesee esee eeee eene nennen nnne nn ennt nn nnne nnne n sins nnns 96 10 Backing up restoring and recovering in Windows 8 1 eee eee LLL eee e LLL Lese ee eee ee eere eene eene 97 Creating recovery media and backups elei esses eese ee eren enne nn ne nn nnns inns nns ts tensis s sistens inse nas es inns 97 Creating HP Recovery media cssscsssessesssesseessessesssesssesssessessessessceseeesesseesaeessesseeseeeseesseeseeessesass 97 Restore ANG ET T291 1 18 RETO 98 Recovering using HP Recovery Manager csscccssccssscessrccssccesssecsstecsseeessscessneeseeceseeeeseeeseeeseeeess 99 What you need to KNOW csscsssesscessesssessesssesseessesseesseesseeseesseecseeseeeseesssesseeseeesseesseses 99 Using the HP Recovery partition select models only eese 99 Using HP Recovery media to recover sescsecseseeceeceeceeceeceeceeceecenceeceaceaceaceaceneeeeees 100 Changing the computer boot order csscessesssessessscsceessesseesseeseeseeesseeseeseeeseeeasess 100 Removing the HP Recovery partition select models only esses 100 11 Backun and Becovery i
103. static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V 38 Chapter 4 Removal and replacement procedures preliminary requirements Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700V 400V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000 V 3 500V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from t
104. stem board 1 Position the computer upright and then disconnect the following cables from the system board 1 Power connector cable 2 Speaker cable 3 Fan cable 4 Display cable 2 Remove the two Phillips PM2 5x5 0 screws 5 that secure the system board to the computer 68 Chapter6 Removaland replacement procedures for Authorized Service Provider parts 3 Liftthe right side of the system board 1 and then pull the board away from the computer enough to disengage the connectors from the side of the base enclosure 2 334 Ef NOTE Be careful not to inadvertently disconnect the speaker cable when lifting the system board 4 Flipthe system board upside down to gain access to the speaker connector 1 5 Disconnect the USB board cable from the system board 2 Reverse this procedure to install the system board Component replacement procedures 69 USB board Description Spare part number USB board includes cable 749649 001 Before removing the USB board follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer sd Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer um Remove the battery
105. stem board with Intel Celeron N2830 processor and UMA graphics memory for use in models without Windows 8 1 764104 501 System board with Intel Celeron N2830 processor and UMA graphics memory for use in models with Windows 8 1 Standard 764104 601 System board with Intel Celeron N2830 processor and UMA graphics memory for use in models with Windows 8 1 Professional 764105 001 System board with Intel Pentium N3530 processor and UMA graphics memory for use in touch screen models without Windows 8 1 764105 501 System board with Intel Pentium N3530 processor and UMA graphics memory for use in touch screen models with Windows 8 1 Standard 764105 601 System board with Intel Pentium N3530 processor and UMA graphics memory for use in touch screen models with Windows 8 1 Professional 764106 001 System board with Intel Core i5 4210U processor and 2 GB of discrete graphics memory for use in touch screen models without Windows 8 1 764106 501 System board with Intel Core i5 4210U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Standard 764106 601 System board with Intel Core i5 4210U processor and 2 GB of discrete graphics memory for use in models with Windows 8 1 Professional 764107 001 System board with Intel Core i3 4010U processor and 2 GB of discrete graphics memory for use in touch screen models without Windows 8 1 764107 501 System board with Intel Core i3 4010U processor and 2 GB of discrete graphics memory for use in to
106. t related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents Eres li Dl ee aaoi N 1 2 Exterimal component IdentiTICallOl acce eor eoe ope sive ek aces SepP pe re EE PER EM IEEE sese S PP ER NN NE MEE Reise See 5 DUIS AY e N 5 die 6 Je le M 6 Fapcip e d 7 jj 8 ld 8 Bhce 9 ln n 10 Cc
107. tact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 9 A NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Perform the following steps 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly Battery 107 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 108 Chapter 13 Recycling 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 10
108. the battery see Battery on page 41 To remove the optical drive 1 Remove the Phillips PM2 5x5 0 screw 1 that secures the optical drive to the computer 2 Remove the optical drive 2 by sliding it out of the optical drive bay y ei 3 Ifitis necessary to replace the optical drive bracket on the rear of the optical drive position the optical drive with the rear panel toward you 4 Remove the two Phillips PM2 0x3 0 screws 1 that secure the bracket to the optical drive Component replacement procedures 43 5 Remove the optical drive bracket 2 EN ye ELS SA p gt g NOP Reverse this procedure to reassemble and install the optical drive 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Keyboard Description Spare part number Keyboard for use in the United States 749658 001 Keyboard for use in the United Kingdom 749658 031 Keyboard for use in Germany 749658 041 Keyboard for use in France 749658 051 Keyboard for use in Italy 749658 061 Keyboard for use in Spain 749658 071 Keyboard for use in Portugal 749658 131 Keyboard for use in Turkey 749658 141 Keyboard for use in Greece 749658 151 Keyboard for use in Latin America 749658 161 Keyboard for use in Saudi Arabia 749658 171 Keyboard for use in Hungary 749658 211 Keyboard for use in Russia 749658 251 Keyboard for use in Bulgaria 749658 261 Keyb
109. uch screen models with Windows 8 1 Standard 764107 601 System board with Intel Core i3 4010U processor and 2 GB of discrete graphics memory for use in touch screen models with Windows 8 1 Professional 764108 001 System board with Intel Core i3 4010U processor and 1 GB of discrete graphics memory for use in touch screen models without Windows 8 1 764108 501 System board with Intel Core i3 4010U processor and 1 GB of discrete graphics memory for use in touch screen models with Windows 8 1 Standard 764108 601 System board with Intel Core i3 4010U processor and 1 GB of discrete graphics memory for use in touch screen models with Windows 8 1 Professional 764109 001 System board with Intel Core i3 4010U processor and UMA graphics memory for use in touch screen models without Windows 8 1 764109 501 System board with Intel Core i3 4010U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Standard 764109 601 System board with Intel Core i3 4010U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Professional 764110 001 System board with Intel Pentium N3520 processor and UMA graphics memory for use in touch screen models without Windows 8 1 Sequential part number listing 29 30 Spare part Description number 764110 501 System board with Intel Pentium N3520 processor and UMA graphics memory for use in touch screen models
110. umber Power connector cable 749647 001 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 41 and then remove the following components e Keyboard see Keyboard on page 45 e Topcover see Top cover on page 53 e Display see Display assembly on page 77 To remove the power connector cable 1 Position the computer upright Remove the two Phillips PM2 5x5 0 screws 1 that secure the cable to the computer Disconnect the power connector cable 2 from the system board Release the power connector cable from the clips 3 built into the chassis D ogu m o Remove the power connector cable 4 Reverse this procedure to install the power connector cable Component replacement procedures 65 66 System board A NOTE The system board spare part kit includes replacement thermal materials Description Spare part number System board includes processor and replacement thermal materials All system boards use t
111. update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Clickthe option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download 4 Click your specific product from the models listed 5 Click the appropriate operating system 6 Goto the BIOS section and download the BIOS software package 7 Follow the installation instructions as provided with the downloaded BIOS software package A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard dr
112. very if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive Creating recovery media and backups 97 98 If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from
113. with Windows 8 1 Standard 764110 601 System board with Intel Pentium N3520 processor and UMA graphics memory for use in touch screen models with Windows 8 1 Professional 764111 001 System board with Intel Core i3 3217U processor and UMA graphics memory for use in touch screen models without Windows 8 1 764111 501 System board with Intel Core i3 3217U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Standard 764111 601 System board with Intel Core i3 3217U processor and UMA graphics memory for use in touch screen models with Windows 8 1 Professional 764876 001 Raw display panel for use in Compaq 15 touch screen models 764877 001 Raw display panel for use in HP 15 touch screen models 764888 001 Display cable for use in models with a touch screen includes display panel cable and webcam microphone cable 765444 001 System board with Intel Core i3 4005U processor and UMA graphics memory for use in non touch screen models without Windows 8 1 765444 501 System board with Intel Core i3 4005U processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Standard 765444 601 System board with Intel Core i3 4005U processor and UMA graphics memory for use in non touch screen models with Windows 8 1 Professional 767537 001 Heat sink for use in models with Intel Pentium or Celeron processors and UMA graphics 767538 001 Heat sink for use in models with Intel i3 3217U processors and discrete graphics 7
114. x3 5 screws that secure the display panel to the enclosure 80 Chapter6 Removal and replacement procedures for Authorized Service Provider parts EA NOTE In this procedure the display will NOT be connected to the computer as shown in the following image b Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel 1 c On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 EA NOTE In this procedure the display will NOT be connected to the computer as shown in the following image 4 To remove the display hinges Component replacement procedures 81 a Remove the eight Phillips PM2 5x3 5 screws 1 that secure the display hinges to the display panel b Remove the display hinges 2 So 5 Toremove the wireless antenna cables and transceivers release the wireless antenna cables from the clips built into the display enclosure 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 6 Toremove the display webcam cable remove the cable from the clips built into the display enclosure 1 and then remove the cable from the display enclosure 2 7 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and h
115. x8 0 screws 2 that secure the rear covers to the computer and then lifting the rear covers off the computer 3 Component replacement procedures 53 3 Remove the two Phillips broadhead PM2 5x2 0 screws from the optical drive bay 4 4 Remove the seven Phillips PM2 5x5 0 screws that secure the top cover to the computer i al um OS OA et m n el mn sn On i ni a 5 Position the computer upright with the front toward you 6 Disconnect the power button board cable 1 and the touchpad button board cable 2 54 Chapter6 Removaland replacement procedures for Authorized Service Provider parts 7 Remove the four Phillips PM2 5x5 0 screws 3 that secure the top cover to the computer 8 Lift the rear edge of the top cover 1 until it disengage from the base enclosure 9 Remove the top cover 2 Reverse this procedure to install the top cover Component replacement procedures 55 Power button board Description Spare part number Power button board includes cable 749650 001 Before removing the power button board follow these steps won 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from
116. z 3 MB L2 cache 1600 MHz DDR3L Intel Core i3 5005U processor 2 0 GHz 3 MB L2 cache 1600 MHz DDR3L 4th generation Intel Core processors Intel Core i5 4510U processor 2 0 GHz 4 MB L2 cache 1600 MHz DDR3L Intel Core i5 4210U processor 1 7 GHz 3 MB L2 cache 1600 MHz DDR3L Intel Core i3 4030U processor 1 9 GHz 3 MB L2 cache 1600 MHz DDR3L Intel Core i3 4010U processor 1 7 GHz 3 MB L2 cache 1600 MHz DDR3L Intel Core i3 4005U processor 1 7 GHz 3 MB L2 cache 1600 MHz DDR3L 3rd generation Intel Core processor Intel Core i3 3217U processor 1 8 GHz 3 MB L2 cache 1600 MHz DDR3L Intel Bay Trail M processors Intel Pentium N3540 processor 2 16 GHz 2 MB L2 cache 1333 MHz DDR3L Intel Pentium N3530 processor 2 58 GHz 2 MB L2 cache 1333 MHz DDR3L Intel Pentium N3520 processor 2 17 GHz 2 MB L2 cache 1333 MHz DDR3L Intel Celeron N2920 processor 1 86 GHz 2 MB L2 cache 1066 MHz DDR3L Intel Celeron N2840 processor 2 16 GHz 1 MB L2 cache 1333 MHz DDR3L Intel Celeron N2830 processor 2 42 GHz 1 MB L2 cache 1333 MHz DDR3L Intel Celeron N2815 processor 1 86 GHz 1 MB L2 cache 1066 MHz DDR3L Intel Celeron N2805 processor 1 46 GHz 2 MB L2 cache 1066 MHz DDR3L Chipset Intel HM76 Express Chipset Intel Lynx Point LP PCH Intel Bay Trial M SoC Graphics Internal graphics Intel HD Graphics 5500 5th generation Intel processors Intel HD Graphics 4400 Ath generation Intel processors Category Description Int

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