Noise in front of printer
Contents
1. HP LaserJet P3010 Printer Series emerging Loud noise when printing along with O issue a 13 05 13 20 or 13 6 paper jam ip or clearing jam message ee Security Level For HP and Channel Partner Internal Use Date Written Updated February 10 2011 Document Number c02539637 Top Issue Yes Top issue date range 270 days Document keywords Loud noise when printing noisy chatter paper jam clearing jam Tray 2 13 5 1320 ore Document description Customers may experience a loud noise on their P3010 series product It can happen right out of the box Issue Customers may experience a loud noise from the Tray 2 near the bottom front of the printer This is not related to a tuser and via troubleshooting steps may appear to be related to the main motor M8001 However it is due to the Gear 21 out of position and a white plastic locking arm behind the gear out of position or broken Placing the plastic locking arm in the correct position will allow the gear to be in the correct position and will solve the issue If the locking arm is broken replace the pick up assembly Paper Pickup Assembly duplex model RM1 6269 OO0CN Paper Pickup Assembly simplex model RM1 6299 O00CN Here is a link to a file that depicts the noise caused by the above issue wpcts corp hp com TECHWEB_WPC documents P301 5noisetile m4a Solution or Work around To find the cause of the noise first inspect the drive shaft which drives t2. he Tray 2 pick roller see if it is moved to the right Page 1 of 6 HP Confidential f A Picture 2 Drive shaft in the incorrect location Page 2 of 6 HP Confidential With the drive shaft out of location the gear is also out of position causing the noise SL2 not working properly Picture 4 Gear 21 in correct position SL2 working properly Page 3 of 6 HP Confidential To ensure that Gear 21 is correctly seated remove the gear 21 Check if the white plastic locking arm is in the correct position 4 gt gt gt oD A l ia Picture 6 Shaft lock in correct position Page 4 of 6 HP Confidential If the locking arm is broken the Paper Pick up Assembly will need to be replaced Instructions on how to do the replacement are below Initial Steps 1 Follow the instructions in the service manual to remove the Cassette Pick up Solenoid Pages 115 116 2 Close the cartridge door unit 3 Release one tab callout 1 and remove the Pear unit callout 2 4 Remove one screw callout 3 Figure 3 3 E01 NOTE Do not attempt to disassemble the pear unit because it is difficult to reassemble 5 Remove one screw callout 1 and the base Plate callout 2 6 Remove one screw callout 3 and the puide callout 4 Page 5 of 6 HP Confidential 7 Remove one screw callout 1 and the puide F Duplex Media Feed Unit Duplex model callout 2 1 Remove the fixi
3. me unit See B Firime Unit on Page 3 3 2 2 Push the jam clearing button on the front Side of the printer and move the duplex media feed unit to the jam clearing position Release two bosses callout 1 im the order of left to right toward the printer and remove the duplex media feed unit callout 2 L Figure 3 3 E03 l Remove two screws callout 1 and the feed sub roller unit callout 2 9 Duplex model only Push the jam clearing button callout 3 10 Remove four screws callout 4 and the pick Figure 3 3 FO1 up urit callout 5 Figure 3 3 E04 Feedback Requested It you do have this issue please fix as shown above Also contact Cindy Kyle at cindy kyle hp com with printer model number serial number and copy of the contig page so we can see the age of the printer pages printed and do further investigation If we see this issue growing we may also ask for the faulty part to be shipped to us Document Attributes Author Cindy Kyle IPG Technical Marketing Product Models P3015 series P3015 P3015d P3015dn P3015x Product Numbers CE525A CE526A CE528A CE529A Page 6 of 6 HP Confidential
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