Symphony Plus™ 25 and 50 Series Ice and Water Dispensers
Contents
1. Cover top front 25 CR HR amp FB ice and water Cover top front 50 CR HR amp FB ice and water Cover lower section stainless 25 50 FB Cover dispense chute Knurled screws front cover Drain pan Grille drain pan 6 Lid bin secured Rear panel base stand perforated Leg kit 6 15 3 cm adjustable for freestanding units set of 4 Single leg for freestanding units 8 Clean switch SensorSAFE 802859 502805 01071232 01047562 25CR HR FB and 50CR HR FB 25 Wheel motor and drive system Reference Description Part 1 Wheel motor 120V 60Hz 501861 2 Washer thrust 501026 3 Shaft drive includes key and stud 501619 4 Fan blade wheel motor 501607 Not shown Chain pitch 64 link 00182246 5 Sprocket drive shaft 35T includes drive shaft key 502692 6 Sprocket wheel motor 10T 501019 7 Bearing drive shaft 501024 Not shown Connecting link chain 500799 8 Key drive shaft 500367 9 Key wheel motor 205991 10 Dispenser drive assembly parts 1 9 above 00192971 26 25CR HR FB and 50CR HR FB Dispense chute and splash panel models with lever dispensing Fastener 10 32 x 3 8 stainless steel 00982421 Tube water station 502356 Cover dispense chute 502681 Switch dispense lever actuated includes 501841 502359 Bracket lever and water solenoid 01039635 Bracket lever 00958793 Lever dispense 00976845 Chute ice with Agione antimicrobial prod2. 25CR HR FB and 50CR HR FB 7 5 If power is to be supplied through counter Fig 4 cut out complete steps 6 9 If power is to be supplied through rear of dispenser proceed to step 10 6 Temporarily remove rear access panel Fig 4 from rear of dispenser 7 Loosen junction box mounting screws Lift junction box and power cord up until cord and mounting screws clear notches on rear panel of dispenser Remove Phillips head screws from right side of junction box 8 Rotate junction box 90 degrees so that screw holes on right side of junction box align with holes on rear dispenser panel 14 9 cm Resecure junction box to dispenser using access panel utility connection knock out ice transport tube knock out Phillips head screws a 9 Place power cord inside dispenser and 6 375 20 mm replace access panel Fig 4 to rear of 16 2 cm dispenser 3 4 MPT drain Note For dispensers to be installed with utilities moe connected through rear of dispenser it may be i easier to make preliminary connections before aa dispenser is set in place 10 Apply a thick bead approximately 1 4 6 mm diameter of NSF listed silicone sealant Dow Corning RTV 732 or equivalent 1 4 6 mm inside marked outline of dispenser 11 Carefully position dispenser on counter 12 Remove four screws securing splash panel to front of dispenser and gently lay splash panel
3. Turn OFF dispenser power Remove hopper lid Note for CT models remove hopper access cover Remove knurled nuts from front of storage hopper Remove stud assembly baffle wheel and any remaining ice Remove dispense chutes from splash panel Submerse drain grill in cleaning solution and allow to soak to remove any scale buildup Wipe stud assembly baffle wheel inside of storage area dispense chutes drain grill and drain pan with damp cloth wrung out in cleaning solution Thoroughly rinse all parts with damp cloth wrung out with clean water QagQ oo ano e wo Note To avoid possible damage to motor assembly only use a damp cloth to clean storage hopper Do not allow water to run through motor shaft hole in bottom of hopper When machine is finished cleaning the MAINTENANCE light will turn off Sanitizing Procedure 8 Press CLEAN switch The MAINTENANCE light and LOW WATER light will turn on 9 Fill cleaning cup until sanitizing solution completely fills the reservoir Place lid back on cup Save remainder of sanitizing solution 10 CLEANER FULL light will turn on and machine will start sanitizing cycle then rinse three times this process takes approximately 15 minutes 11 While ice machine is sanitizing sanitize dispenser as follows a Wipe inside of hopper lid stud assembly baffle wheel inside of storage area dispense chutes drain grill and drain pan with damp cloth wrung out in sanitizing soluti
4. Dispense all ice from storage hopper and discard Turn OFF dispenser power Remove hopper lid Remove knurled nuts from front of storage hopper Remove stud assembly baffle wheel and any remaining ice Remove dispense chutes from splash panel Submerse drain grill in cleaning solution and allow to soak to remove any scale buildup Wipe stud assembly baffle wheel inside of storage area dispense chutes drain grill and drain pan with damp cloth wrung out in cleaning solution Thoroughly rinse all parts with damp cloth wrung out with clean water Note To avoid possible damage to motor assembly only use a damp cloth to clean storage hopper Do not allow water to run through motor shaft hole in bottom of hopper Sanitizing Procedure 11 12 13 14 15 Wipe inside of hopper lid stud assembly baffle wheel inside of storage area dispense chutes drain grill and drain pan with damp cloth wrung out in sanitizing solution Note To avoid possible damage to motor assembly only use a damp cloth to clean storage hopper Do not allow water to run through motor shaft hole in bottom of hopper Reinstall dispense chutes wheel baffle stud assembly and knurled nuts See manual for correct baffle position Replace hopper cover Turn ON dispenser power turn ON bin signal and install front cover After 10 minutes dispense all ice and discard 25CR HR FB and 50CR HR FB 17 Service Wiring diagram Lever only Lever mode
5. Replacement parts 2 6 ccc eee ee eee eee ee ee ee eee ee ee ee ee ee eee ee ees 25 Dispenser exterior 2 2 6 eens 25 Dispense chute and splash panel models with lever dispensing 600 cece eee eee eee 27 Dispense chute and splash panel models with SensorSAFE infrared dispensing 4 28 Dispenser electrical box SensorSAFE models 000 0 cece cee teeta 29 Dispenser electrical box lever modelS 000 c ects 30 Hopper COMPONENTS cence as pie ew eRe eee eee es ae plate ee Ph GAS PG Ae Sea Sa 31 Ice transport tubing eses eee ee SRE ee ee Re Pe ee Ea E 32 Chilled water components en ndia E a OE aeti bap aa on ta Ea A E Na a E T E A 32 Countertop dispenser plumbing connections s sses s auauna eaea 33 Water treatment accessories for Symphony Plus ice and water dispensers 0 2022000005 34 2 25CR HR FB and 50CR HR FB Welcome to Follett Follett equipment enjoys a well deserved reputation for excellent performance long term reliability and outstanding after the sale support To ensure that this equipment delivers that same degree of service we ask that you take a moment to review the installation portion of this manual before beginning to install the unit Our installation instructions are designed to help you achieve a trouble free installation Should you have any questions or require technical help at any point please call our technical service group at 877 612 5086
6. 14 59 37 1 cm 3 8 COPPER TUBE DRAIN 3 4 COPPER TUBE Fig 10 Wall mount bracket dimensions WITH Fig 11 Utility rough in location WITH drain pan drain pan WALL STUDS FRONT VIEW LA ANCHOR POINTS 0 438 11 mm CLEARANCE WALL MOUNT BRACKET 25HR425 26 04 66 1 cm 50HR425 30 04 76 3 cm 25HR425 16 54 42 0 cm 40 7 cm d oso 7 04 a320 47 9 cm 4 68 11 9 cm FRONT VIEW WALL MOUNT BRACKET 7 47 19 0 cm 6 31 16 0 cm d L 1 30 3 3 cm 5 50 14 0 cm _ POWER CORD EXIT 10 37 26 3 cm _ 14 62 37 1 cm POTABLE WATER SUPPLY H 3 8 COPPER TUBE DRAIN 3 4 COPPER TUBE 25CR HR FB and 50CR HR FB 11 Fig 12 Wall mount bracket and fastener requirements _ Wall Mounting Bracket CAUTION Do not rest dispenser weight on bottom of support bracket Fig 13 Wall mount unit bottom panel assembly POTABLE WATER DRAIN 12 25CR HR FB and 50CR HR FB Installing RIDE ice machines CAUTION Failure to comply with these instructions will result in poor performance and void warranty See Installation Instructions shipped with product for critical installation instructions for RIDE ice machines oh Install RIDE ice machine f
7. 7 S peg ORS Alm AR 98 BLACK TTP BIN T STAT 49 BLACK AAA 49 BLACK 100 BLACK 3 48 WHITE ey ee a N o g 8 47 ORANGE 48 WHITE 46 PURPLE AA Wo o 5 I Joo 4 3 e u B ai lt CA GREEN m 7 Nn p O Nn E 0 Nn 1234 12 98 BLACK BIN T STAT L 49 BLACK 100 BLACK o 3 48 WHITE g 9 47 ORANGE lt Z 46 PURPLE 6 o ko LEVER DISPENSERS CONTROL BOX H 99 BLACK 7 3 A2 WHITE GROUND 5 2 2 MI ALGREEN e SCREW si ohohols POWER w iO m SIER O tas 1234 25CR HR FB and 50CR HR FB 19 Dispenser troubleshooting Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment Before calling for service 1 Check that no ice is in the dispenser bin area 2 Check that congealed ice is not causing a jam 3 Check that all switches and circuit breakers are on 4 Check that all drains are clear Lever model troubleshooting guide Problem Indicators Corrective Action Does not dispense ice 1 Power switch off or faulty 2 Faulty dispense switch 3 Wheel motor malfunction 1 Check switch turn on or replace if faulty 2 Replace switch 3 Check motor and capacitor and replace Does not dispense water 1 Dispense switch contacts burned shut 2 Debris preventing valve from closing 1 Replace water solenoid valve 2 Replace dispense switch 3 Check switch turn on or replace if faulty Wat
8. C Min Best performance below 70 F 21 C 70 P S 1 5Bar Max 10 P S 1 0 7 Bar Min Plumbing ice machine ice machine machine in base 3 8 FPT 3 8 FPT 3 8 FPT RIDE IM water inlet 3 8 FPT 3 8 FPT_ o o 3 8 FPT 3 8 FPT Note Water shut off recommended within 10 ft 3 m of dispenser Drain to be hard piped and insulated Maintain at least 1 4 per foot 20 mm per 1 m run of slope 4 25CR HR FB and 50CR HR FB Ventilation clearances No clearance required for countertop dispensers and wall mount dispenser models with RIDE ice machine 25CR425A W 50CR425A W 25HR425A W 50HR425A W Note 12 30 5 cm at top advised for service 4 10 2 cm required at rear for freestanding models 25FB425A W 50FB425A W Note 12 30 5 cm at top advised for service Approximate shipping weight 25 50 CR HR 310 Ib 141 kg 25 50 FB 230 Ib 105 kg Installation Before you begin All dispensers must be installed level in both directions to ensure proper operation All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser See counter cut out Fig 3 for bottom exiting utilities on units with and without drain pans For installations where utilities will exit through back of dispenser refer to back view drawings Wall mount models are designed for use above sinks or custom drain pans and are not normally equipped with integral drain pans Front
9. F 49 C water and 7 oz 198 g one 7 oz packet of Follett SafeCLEAN ice machine cleaner descaler P N 00132001 Solution B Following manufacturer s instructions mix a sanitizing solution of 1 gal 3 8 L 120 F 49 C water and 1 6 oz 48 ml Nu Calgon IMS II Sanitizer P N 00979674 Cleaning amp Sanitizing Tool Checklist 2 1 5 Gallon or larger Plastic Buckets 2 clean cloths Sanitary gloves Safety Glasses 2 Sani Sponge P N 00131524 single sponge 1 Packet of SafeCLEAN P N 00132001 24 packets 1 6 fl oz of Nu Calgon IMS II Sanitizer P N 00979674 16 fl oz bottle 25CR HR FB and 50CR HR FB 15 Ice Machine and Dispenser Cleaning Descaling Procedure Note Check drains and drain cup to ensure they are open and flowing freely 1 2 7 Remove front cover and turn OFF bin signal switch Dispense all ice from storage hopper and discard Note Cl Models only remove splash panel Press CLEAN switch The MAINTENANCE light will turn on and the machine will drain Wait for the LOW WATER light to turn on Remove lid from cleaning cup and fill about 1 quart until cleaning solution completely fills the reservoir Place lid back on cup Save remainder of cleaning solution CLEANER FULL light will turn on and machine will start cleaning cycle then rinse three times this process takes approximately 15 minutes While ice machine is cleaning descaling clean dispenser as follows
10. or 610 252 7301 Note To expedite assistance all correspondence or communication MUST include the model number serial number and complete and detailed explanation of the problem Before you begin After uncrating and removing all packing material inspect the equipment for concealed shipping damage If damage is found notify the shipper immediately and contact Follett Corporation so that we can help in the filing of a claim if necessary Check your paperwork to determine which model you have Follett model numbers are designed to provide information about the type and capacity of Follett ice dispensing equipment Following is an explanation of the different model numbers 50FB425A Condenser type A air cooled Ice machine capacity in lb per day Ice machine location R RIDE B ice machine in base of freestanding units Dispenser configuration C countertop H wall mount F freestanding Approximate storage capacity in Ib CAUTION Do not tilt any unit further than 30 off vertical during uncrating or installation Dispenser bin area contains mechanical moving parts Keep hands and arms clear of this area at all times If access to this area is required power to unit must be disconnected first Follett recommends a Follett water filter system be installed in the ice machine inlet water line standard capacity 00130299 high capacity 00978957 carbonless high capacity 01
11. within the actuation zone below the ice or water chute on SensorSAFE dispenser models an infrared signal reflects off the container and is detected by the sensor The sensor then sends a signal to the control board to activate the appropriate components to dispense ice or water LEDs on the board indicate when the board is receiving a signal from the sensors A safety shut off feature automatically shuts off dispensing after one minute of continuous activation Dispensing can be restarted by moving the container away and then returning it to the actuation zone Dispensing can be temporarily suspended for cleaning by depressing and releasing the clean switch located under the left side of the top front cover Depressing and releasing the button a second time will return the dispenser to normal operating state If the clean switch is not depressed a second time the dispenser will automatically resume normal dispense operation CLN LED goes out after two minutes An LED on the control board will light to indicate that the dispensing has been suspended by activation of the clean switch 103 GREEN SensorSAFE l DISPENSERS CON E TROL BOX RII oll o GND z ICE gt TO SPLASH WR PANEL CLN O wrr so wm Of J O amp slo aS a u enler ag A 2 pee 2
12. 050442 Prior to operation clean and sanitize the dispenser in accordance with instructions found in this manual Ice is slippery Be sure counters and floors around dispenser are clean dry and free of ice 25CR HR FB and 50CR HR FB 3 Specifications Electrical Models with RIDE ice machines 25CR425A W 50CR425A W 25HR425A W 50HR425A W Ice machine and dispenser require their own separate dedicated circuit Ice machine Max fuse Dispenser Max fuse Basic electrical 115 V 60 Hz 1 phase 110A Freestanding models 25FB425A W 50FB425A W require a dedicated circuit a Basic electrical 115 V 60 Hz 1 phase 11 0A 15A Dispensers and RIDE ice machines are supplied with 7 foot power cord with NEMA 5 15 hospital grade plug Connect to a dedicated 15A dedicated circuit Note It is preferred that circuit be protected by a GFCI CAUTION All field wiring must be installed in accordance with NEC and local electrical codes Field wiring diagram is intended only to aid electrician or technician in understanding how equipment works Medel Electrical connection Circuits required 25FB425A W 50FB425A W cord amp plug provided 115 60 1 20A max fuse size 25CR425A W 50CR425A W cord amp plug provided 115 60 1 25HR425A W 50 HR425A W Dispenser 20A max fuse size Ice machine 20A max fuse size Ambient 100 F 38 C Max 50 F 10 C Min Best performance below 80 F 27 C 90 F 32 C Max 45 F 7 2
13. 1 mm mark dispenser outline on counter an i BY remove Aporo 25 4 mm 26 7 om F E a 2 Regardless of whether utilities will exit eo sitt j through back or bottom of dispenser drill 9 X 16 12 5 four 4 7 16 holes in counter to anchor reece 22 9cmx40 7cm 31 7 cm dispenser to counter Fig 2 l i 16 5 3 For utilities exiting through bottom i cm only a eae AT a Make cut out as shown in SZS domi Fig 2 6 5 TE drain pan b Move drain fitting from back of dispenser 16 5 cm and mount where shown in Fig 3 c Cut drain tube to length and attach to barbed connection Fig 3 Bottom exiting utilities countertop units d Move inlet water fitting from back of dispenser and mount where shown in Fig 3 e Cut water tubing to length and re insert into water fitting Bracket Follett countertop dispensers can have any or all gt pee TH EZ yt utilities run directly through counter or out rear of Drain Tube Drain dispenser For dispensers with any utilities exiting N Fitting through counter make counter cut out 4 If ice transport tube will exit out rear of Inlet dispenser remove ice transport tube Fitting knock out Fig 4 from rear of dispenser Note Utility connections can be accessed through front of dispenser by removing stainless steel splash panel or by removing access panel Fig 1 on back of dispenser
14. 5CR HR FB and 50CR HR FB 21 Disassembly and replacement instructions Dispense chute removal 1 2 Remove dispenser front cover Slide plastic dispense chute up and out to remove Dispense wheel and drive bar removal 1 2 3 7 Remove all ice from storage area of dispenser Remove center thumbnut from dispense wheel Remove thumbnuts holding baffle inside bin and remove baffle Tilt rear of wheel up and lift off motor drive shaft After reinstalling wheel secure baffle loosely with thumbnuts but do not tighten Place a 1 8 3 2 mm spacer against wheel and allow baffle to drop until it touches spacer Tighten thumbnuts and remove spacer Drive bar removal 1 2 Remove dispense wheel from dispenser see above Pull drive bar out of its channel in bottom of wheel Wheelmotor removal 1 2 3 Shut water off Remove front cover Remove dispense wheel and dispense chute covers see above Remove splash panel Water line to solenoid valve can be disconnected from water inlet valve by pulling on ring at end of inlet fitting Disconnect wiring to panel and set panel aside Disconnect wires on motor Remove four bolts 7 16 socket holding motor assembly to bottom of dispenser Remove motor assembly Fig 15 H baffle dispenser J front 1 8 3 2 mm spacer side view wheel section 22 25CR HR FB and 50CR HR FB Ice transpor
15. 71 C hot water to soften and spread with b Hot Water pliers before making connection to ease 160 F 71 C assembly and prevent coupler edge from cutting inner wall of tube All units 10 Slip supplied hose clamp onto tube and push tube onto exit port of evaporator Do not twist hose when securing to evaporator Note Only use tubing supplied by Follett Corporation 11 Fasten tub eon port with hose clamp ensure that clamp is positioned on evaporator side of nozzle flange 12 Tighten clamp Fig 17 3 16 5mm ee dia hole ice level control stat engaging pin Section A A ice tube A tt 26mm y Ay Pees y YA ice hose mounting bracket 3 16 5mm ice tube hole 25CR HR FB and 50CR HR FB Thermostat locations ice mounting hose bracket ice level control stat bin thermostat control box assembly hopper assembly control box assembly 24 25CR HR FB and 50CR HR FB Replacement parts Dispenser exterior Q n n n c ea Symphony e 4 Symphony e 4 Symphony e 4 ty Ly Cy Ly Ty ay Description Part
16. Symphony Plus 25 and 50 Series Ice and Water Dispensers Operation and Service Manual l c z 25CR425A W 25HR425A W 25FB425A W 50CR425A W 5OHR425A W 50FB425A W Following installation please forward this manual to the appropriate operations person BOLLE 801 Church Lane Easton PA 18040 USA Toll free 877 612 5086 1 610 252 7301 Innovative solutions inspired by ice www ollettice com 01033661 ROO Contents Welcome to Follett 0 6 2 06 ccc eee eee eee ee ee ee ee ee ee ee eee ee ere eee ee 3 Before you DEH cs 20sec eae we aera ede Peewee eee ORO dae oa ea ae ew eed 3 Specifications rebat oie ee Se che ee eee eee ee ee ee oe a a E 4 aae ae a eee 4 PAD OE ae Se cac testis ee arene eee Se E ap e ef a hin GER ag ie ae ep tan iin E ERT 4 PIUMDINO sis erriei rre ebewe ees pee kE be eG eae a E be VGA a ee eee ea ade ee 4 Ventilation Clearances iscsi ee rare bee eee hed ee HER EE ee bead wlohe ea et eee ae ee 5 Approximate shipping weight 0 0 2c teeta 5 Installation 6 2 0 0 20d tye ea Se eee cee ee ee ee ee ee ee eee eee te Eee ee 5 Before You Degi ere e0ces eta ewe tkania eR Ra eR EE a ee EE EEE 5 Installing freestanding dispensers 1 2 0 0 eee
17. ck for leaks 25CR HR FB and 50CR HR FB 5 Fig 1 Rear connections freestanding models pp l o o o power cord access panel og O O C 3 4 MPT drain 10 62 27 cm 2 9 7 6 cm 3 8 FPT water inlet 3 8 FPT condenser outlet location water cooled only 3 8 FPT condenser outlet location water cooled only 33 75 85 8 cm 3 75 9 5 cm 2 775 6 9 cm 2 81 7 2 cm 14 12 38 31 4 cm 9 62 24 4 cm 3 4 MPT icemaker drain location 10 Remove top front cover by removing two screws at bottom corners of cover Lift cover slightly and pull forward 11 If dispenser is equipped with SensorSAFE remove protective plastic coating from dispense sensor labels 12 Turn on dispenser power and bin signal rocker switches Check dispenser and ice machine operation 13 Sanitize ice machine according to instructions in ice machine manual Discard ice made during sanitizing process 14 Turn off ice machine bin signal switch 15 Remove dispenser hopper lid clean and sanitize dispenser according to instructions in Cleaning descaling and sanitizing section 16 Turn ice machine bin signal switch on and replace front covers securing with screws 6 25CR HR FB and 50CR HR FB Installing countertop dispensers without Fig 2 legs 21 53 3 cm 1 eden ee desired e i 20 125 oe 44 1
18. er runs continuously 1 Faulty water solenoid valve 2 Faulty dispense switch 3 Power switch off or faulty 1 Check switch and replace if faulty 2 Remove and clean valve Dispense wheel rotates continuously Dispense switch contacts are burned out Replace dispense switch Ice machine runs continuously Faulty or incorrectly positioned bin stat Check for proper positioning If stat does not open when ice is placed on capillary tube replace stat Ice dispenses by itself 1 Baffle not adjusted properly 2 Faulty dispense switch 1 See Adjustment Instructions 2 Replace dispense switch Not making ice 1 Dispenser is in sleep mode 1 Verify sleep mode LED is illuminated on control board 2 Dispense 5 seconds worth of ice to reset 20 25CR HR FB and 50CR HR FB SensorSAFE model troubleshooting guide SensorSAFE Board LED Status ICE Problem Action PWR CLN WTR Corrective Action Does not Check OFF OFF OFF Check circuit breakers and power switch dispense ice LEDs on the Restore power or replace defective switch and or water paa AA ON ON OFF Press clean switch on lower left side of electrical SONTO SIJAT enclosure to return board to normal operation Place cup ON OFF OFF Troubleshoot appropriate lens sensor under drop and replace if required see lens sensor zone in front troubleshooting of lens ON OFF ON Verify po
19. es including the replacement of components and more comprehensive disinfection measures Follett recommends that these cleaning and sanitizing procedures be reviewed with the appropriate infectious agent subject matter experts to assure complete remediation Periodic cleaning descaling and sanitizing of Follett s ice and water dispenser and ice machine system is required to ensure peak performance and delivery of clean sanitary ice The recommended cleaning procedures that follow should be performed at least as frequently as recommended and more often if environmental conditions dictate Cleaning of the condenser can usually be performed by facility personnel Cleaning descaling and sanitizing of the ice machine system should be performed by your facility s trained maintenance staff or a Follett authorized service agent Regardless of who performs the cleaning it is the operator s responsibility to see that this cleaning is performed according to the schedule below Service problems resulting from lack of preventive maintenance will not be covered under the Follett warranty Recommended cleaning descaling and sanitizing intervals monthly air cooled only Ice machine and dispenser must be sanitized prior to start up 14 25CR HR FB and 50CR HR FB Weekly Do not use solvents abrasive cleaners metal scrapers or sharp objects to clean any part of the dispenser Dispenser drain pan and drain line 6 Pour 1 ga
20. es two 502599 01074111 Tubing 01055011 32 25CR HR FB and 50CR HR FB Countertop dispenser plumbing connections 25HR and 50HR TOP VIEW BOTTOM VIEW Reference Description Drain cup 01064690 Drain tube assembly 01072842 Fitting water inlet 01065275 Drain pan 502682 Fitting drain 3 4 barb x 3 4 MPT 00109728 Not shown Valve water shut off 01035526 Not shown Grille drain pan 01050277 Not shown Tee water inlet 502923 25CR FB and 50CR HB TOP VIEW BOTTOM VIEW a i Reference Description Drain cup 01064690 Drain tube assembly 01072842 Fitting water inlet 01065275 Drain pan 502682 Fitting drain 3 4 barb x 3 4 MPT 00109728 Not shown Valve water shut off 01035526 Not shown Grille drain pan 01050277 Not shown Tee water inlet 502923 25CR HR FB and 50CR HR FB 33 Water treatment accessories for Symphony Plus ice and water dispensers Reference Description Patt Standard capacity filter system Not shown Follett QC4 FL4S water filter system includes FL4S primary cartridge and head coarse 00130229 pre filter and head pressure gauge flushing valve assembled and installed on mounting bracket one p ice machine High capacity filter system Carbonless
21. high capacity filter system Not shown Carbonless high capacity water filter system one per ice machine Horizon and Mae 01050442 stro series ice machines Other filtration Water pressure Cleaning Sanitizing Not shown IMS II sanitizing concentrate 16 oz bottle 00979674 Case of 12 x 16 oz bottles 01038652 34 25CR HR FB and 50CR HR FB 25CR HR FB and 50CR HR FB 35 SafeCLEAN SensorSAFE Maestro Plus Symphony Plus Quiet Night and Sani Sponge are trademarks of Follett Corporation Follett and RIDE are registered trademarks of Follett Corporation registered in US 801 Church Lane Easton PA 18040 USA POLLEVT Toll free 877 612 5086 1 610 252 7301 01033661 R00 Innovative solutions inspired by ice www follettice com Follett Corporation 9 14
22. ial protection is limited to the treated components and does not treat water or ice Agion is a registered trademark of Agion Technologies Inc Wakefield MA USA 28 25CR HR FB and 50CR HR FB Dispenser electrical box SensorSAFE models Reference Description Part 1 Thermostat 500514 2 Switch dispenser power 502209 2 Switch ice machine bin signal 502209 3 Board SensorSAFE 502242 4 Standoff board 4 required 501959 25CR HR FB and 50CR HR FB 29 Dispenser electrical box lever models Description a oe se Thermostat Switch dispenser power 500514 502209 30 25CR HR FB and 50CR HR FB Hopper components Description Lid bin secured 01072776 Wheel dispense includes 501612 502821 Baffle ice 501608 Bracket ice tube 502712 Rod threaded includes knurled nut 501612 Screws knurled 501613 25CR HR FB and 50CR HR FB 31 Ice transport tubing Reference Description i Part Ice transport tube RIDE units 10 ft 502522 Ice transport tube RIDE units 20 ft 502523 Ice transport tube insulation RIDE units only sold by the foot 501176 Ice transport tube assembly 50 FB units 502328 Ice transport tube assembly 25 FB units 502329 Chilled water components Fitting water coil 502599 Brackets chilled water canister pair includes screws 502600 Elbow drain 502605 Assembly chilled water 01074129 Coil chilled water includ
23. is activated a dispense motor is turned on causing the wheel to turn This moves ice to the dispense chute where it drops by gravity into the container held below the chute How SensorSAFE infrared dispensing works Follett s SensorSAFE infrared dispensing maximizes sanitation and minimizes the possibility of cross contamination by eliminating physical contact between the cup or container and dispenser Sensors in the panel use reflected infrared light to detect the presence of the container and send a signal to a control board which then activates the appropriate components for ice or water dispensing The SensorSAFE infrared dispensing package includes a cleaning switch under the left side of the front cover which temporarily shuts off dispensing to allow cleaning of the panel and lenses If the switch is not turned back on after cleaning the dispenser automatically resets after two minutes for normal operation SensorSAFE infrared dispensing also includes a time limit safety feature which automatically stops ice dispensing after one minute of continuous dispensing Dispensing can be resumed by moving the container away from the dispenser and returning it to the activation zone Cleaning descaling and sanitizing Follett ice machines and dispensers and their associated cleaning and sanitizing procedures are designed for use with potable water sources The presence or suspected presence of infectious agents may call for additional measur
24. l 3 8 L of hot tap water into drain pan to flush drains Splash panel front SensorSAFE infrared dispensing 1 Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front cover 2 Clean lens and splash panel front using a soft cloth and mild non abrasive non chlorine based cleaner 3 Reactivate dispensing by pressing and releasing clean switch again Monthly Do not use solvents abrasive cleaners metal scrapers or sharp objects to clean any part of the dispenser Condenser air cooled ice machine only 1 Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure optimal performance Semi Annually more often if conditions dictate A cleaning descaling and sanitizing procedure should always include both the ice machine and dispenser ice machine should be cleaned and sanitized first followed by the dispenser Icemaking system can be cleaned descaled in place Wear rubber gloves and safety goggles or face shield when handling cleaner or sanitizer mixtures Use only Follett approved cleaners It is a violation of Federal law to use Solution A or Solution B in a manner inconsistent with their labeling Do not use solvents abrasive cleaners metal scrapers or sharp objects to clean any part of the dispenser Solution A Following manufacturer s instructions mix cleaning solution of 1 gal 3 8L 120
25. ls The dispense wheel motor is energized through the power and ice dispense switches The water solenoid valve is energized through the power and water dispense switches The ice machine is controlled through a non powered contact closure bin thermostat circuit When ice builds up around the bin thermostat the contacts open cutting the bin signal to the ice machine CLEAN SWITCH SensorSAFE DISPENSERS a s 3 v SPLASH PANEL z Z GO o TO ICE MACHINE R m ICE SENSOR BIN SIGNAL BOX CONTACT CLOSURE WATER SENSOR 5 4 TO ICE 2 83 E YRELE 3 MACHINE T w BT WHITE gu POWER ZZ lt x ra vi lt O Z a 2 ri g a 3 Nn 39 BLACK 92 PURPLE 137 ORANGE ve WATER a e4RED 37 ORANGE DISPENSE 12 SOLENOID 3 77 PURPLE ve 36 PURPLE MOTOR 1 5 35 BLUE Yy 35 BLUE 7 76 WHITE Ahh 34 RED 91 WHITE 5 m M 33 BLACK S RTR 32 WHITE a 31 GREEN NINJN wojo wis Ia LEVER DISPENSERS 5 SEE S m SPLASH PANEL 4x4 Ame 84 RED 7 a POWER oo 7189 PURPLE 1 83 PURPLE 3 BOX R R 88 BLUE 21 82 BLUE 3 g 8T WHITE L 115 1 60 BLACK Scie NEUTRAL WHITE 4 GROUND GREEN SCREW ALIHM 98 25CR HR FB and 50CR HR FB Wiring diagram SensorSafe only SensorSafe models SensorSAFE models provide touchless ice and water dispensing When a container is placed
26. of sink should be a minimum of 23 58 4 cm from back wall Connection of utilities through the back for wall mount units is the same as shown in drawings for countertop models except that the drain pan is absent SensorSAFE dispensers are shipped with a plastic protective film on sensor lenses For proper operation plastic film must be removed after installation Installing freestanding dispensers 1 Position dispenser in desired location and adjust legs to level in both directions 2 Connect water supply to 3 8 FPT fitting on back of dispenser Fig 1 3 Connect separate drain lines to 3 4 MPT dispenser drain fitting and 3 4 MPT ice machine drain fitting on back of dispenser 4 Run drain lines to wall or floor drain If ice machine drain fitting is below an intended wall drain a condensate pump must be used 5 If ice machine is a water cooled unit connect water cooled condenser supply line to 3 8 FPT condenser inlet fitting on back of dispenser Note Do not run condenser supply water through ice machine water filter system 6 Connect condenser drain line to 3 8 FPT condenser outlet fitting on back of dispenser Important Do not connect condenser drain line to any other drain lines 7 Plug dispenser into 15A rated NEMA 5 15 wall socket 8 Remove front cover of base section by removing two screws at bottom corners of cover Allow cover to drop approximately 3 8 5 mm and pull forward 9 Turn on water supply and che
27. ollowing instructions shipped with product If dispenser is equipped with SensorSAFE remove protective plastic coating from dispenser lenses 3 Remove top front cover by removing two screws at bottom corners of cover Lift cover slightly and pull forward Turn on power and bin signal rocker switches Replace front cover and secure with screws Test operation 4 Clean and sanitize ice machine following instructions in ice machine manual Discard ice made during sanitizing process 5 Sanitize dispenser hopper following instructions in Cleaning descaling and sanitizing section Installation is complete N Fig 14 Ice transport tube and ice level control stat mounting for freestanding dispensers and countertop units with RIDE ice machine ice level control stat engaging pin ice tube ice hose mounting bracket 0 187 5 mm ice tube ho e 25CR HR FB and 50CR HR FB User information How the dispenser works Follett s 25 50 series automatic load ice and water dispensers are equipped with Follett s 425 Ib 181kg day ice machine In the continuous icemaking process water freezes to the inside wall of the evaporator A rotating stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through an outlet port The ice is then pushed through a tube to the storage hopper When the hopper is full a bin thermostat opens and shuts the ice machine off When the dispense mechanism
28. on Note To avoid possible damage to motor assembly only use a damp cloth to clean storage hopper Do not allow water to run through motor shaft hole in bottom of hopper b Reinstall dispense chutes wheel baffle stud assembly and knurled nuts See manual for correct baffle position 12 When machine is finished rinsing the MAINTENANCE light will turn off Loosen phillips head screw on nozzle connected to evaporator Remove nozzle from evaporator side only leave other side of nozzle connected to transport tube 13 Place one Sani Sponge in remaining sanitizing solution 14 Insert the sponge soaked in sanitizing solution into nozzle then insert a dry sponge into the nozzle 15 Replace nozzle onto evaporator and tighten screw Ensure drain is connected to reservoir and vent tubes are connected to evaporator drain pan 16 Turn ON bin signal switch Wait for ice to push sponges through transport tube 17 Collect sponges from ice storage bin 18 Replace hopper lid access cover for CT models machine top turn ON dispenser power and install front cover 19 After 10 minutes dispense all ice and discard 16 25CR HR FB and 50CR HR FB Dispenser only Cleaning Descaling Procedure Note Check drains and drain cup to ensure they are open and flowing freely 1 ONANARARWN If ice machine was running recently ensure that the evaporator is completely free of ice before proceeding Remove front cover and turn OFF bin signal switch
29. on counter Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring at end of inlet fitting while pulling on tubing 13 Secure dispenser to counter with four 3 8 bolts supplied by others 14 Smooth excess sealant around outside of dispenser 15 Run water supply line from back of dispenser through utility knock out Fig 4 or up through counter cut out Connect water supply line to 3 8 FPT fitting on Fig 3G utility flange at bottom of dispenser 16 Remove 3 4 drain connection plug from either fitting at rear of dispenser Fig 3 or internal fitting Fig 3 as appropriate Connect and run a dedicated drain line to wall or floor drain An air break should be provided 17 Proceed with either RIDE or top mounted ice machine connection instructions as appropriate Dow Corning is a registered trademark of Dow Corning Corporation in the United States and other countries 8 25CR HR FB and 50CR HR FB Installing countertop dispensers with legs accessory CAUTION Do not tilt any unit further than 30 off vertical plane Countertop dispensers that sit on legs not bolted to counter can be inadvertently moved Care should be taken when operating and cleaning to avoid accidents 1 Carefully tip dispenser back to expose Fig 5 Bottom panel and leg assembly underside and block up in place 2 Screw legs shipped taped to drain
30. pan of dispenser into dispenser bottom taking care to seat legs securely against underside of dispenser Ss 3 Attach bottom panel and hardware to E bottom of dispenser with supplied screws z i Fig 5 N E gt 4 Position unit in desired location and E N adjust bullets on legs to level in both ni NO directions o 5 Make final connections bottom panel 25CR HR FB and 50CR HR FB Installing wall mount dispensers CAUTION WALL PREPARATION Wall and fasteners must be of sufficient strength to carry weight of unit 185 Ib 83 9 kg Hardware for this is not included Notes No drain pan is provided since the dispenser is Fig 6 Wall mount side view 24 30 intended to be installed above a sink Contact 61 7 cm rm Follett if a drain pan is desired i SensorSAFE infrared dispensing is standard 1 Recommended minimum counter depth and 25HR425 mounting height shown on Fig 6 ensures that 26 50 67 3 cm ice will drop into sink eaanaee 2 See Figs 8 11 for model dimensions The 30 50 77 5 cm dimensions include the 0 5 13 mm mounting bracket supplied with the unit 3 Cut utility hole in wall N 4 Mount support bracket to wall using fasteners 17 03 of sufficient strength fasteners not included ay cm see Fig 12 18 93 18 00 45 7 5 Rough in
31. t tube replacement Models 25FB425A W 50FB425A W 25CR425A W 50CR425A W Correct installation of ice transport tube is critical to RIDE ice machine performance Replacement ice transport tubes for RIDE ice machines must be insulated and run continuously from ice machine to dispenser with no dips or bends with a radius of less than 6 15 3 cm Remove top and rear access panel from dispenser lower front panel in freestanding unit Disconnect existing ice tube from engaging pin on transport tube bracket in ice storage bin and pull down through dispenser chase 3 Disconnect opposite end of tube from ice machine 4 Run end of new ice transport tube with 3 16 5 mm hole through ice transport tube knockout Fig 5G in back of dispenser or through counter into bottom of dispenser being careful to avoid any bends with less than 6 15 3 cm radius 5 Insert tube in internal chase in rear inside corner of dispenser left side as you face dispenser and push up into storage area 6 Push the 3 16 5 mm hole near end of tube into pin on ice tube bracket see drawing below N Steps 7 8 for units with RIDE ice machines only Fig 16 7 Install supplied insulation to run of transport tube required for your site leaving approximately 2 5 1 cm of tube exposed at free end 8 Check that insulated tube runs continuously from ice machine to f dispenser with no dips d 9 Heat end of transport tube in cup of 160 F
32. tees 5 Installing countertop dispensers without legs 0 2 sasaaa aaaea 7 Installing countertop dispensers with legs accessory 0 00 eee 9 Installing wall mount dispensers s s sasssa nee 10 Installing RIDE ice machines 0 00 ce eee 13 User information k 2 2 622 gees eee dee eee eee eee Eee eee ee ee OE ee ae ee 14 How the dispenser workS 0 0 cece ee eee nee 14 Cleaning descaling and sanitizing 0 00 e cee 14 WV GSK e ches thee Geoacuap a Satan Sieg ee Serapgl tae acne shat E Gee es steer Get te wen esata te acces ao E A E ees 15 Monthly ocre 20 20 0084 Shae derini ee Ee eR Re RE ee eS A A oe 15 Semi Annually more often if conditions dictate 0 0 0 00 tte 15 Ice Machine and Dispenser 0 0 0 0 ete 16 Dispenser ONY oa cok sad eed oe es ee oh Re gees eed ee Rae Ps Ghee EG A a A 17 SCIVICE i eaea ieee eee ea lao wae aes Ge Seas woe CEG Rea eee ee a Gee aen ee ee 18 Wiring diagram Lever only 1 0 cect ANESSAN ANRA 18 Wiring diagram SensorSafe only 00 0c teen eee 19 Dispenser troubleshooting 20 20 e eee eee eee eee eee eee 20 Lever model troubleshooting guide 0 0 ccc teens 20 SensorSAFE model troubleshooting guide 0 00 c cect teens 21 Disassembly and replacement instructions 000 e eee eee eee eee 22 Ice transport tube replacement 0 00 c ee eee 23 Thermostat locations ssassn pareko eet eee ee eee EEE Re RE ea eg 24
33. uct protection 01041201 Chute water with Agion 01042266 Solenoid assembly water 120V 60Hz includes solenoid valve tube bracket inlet and outlet 01049121 fittings 120V 60Hz Fitting inlet 1 4 tube x 1 8 MNPT straight 00991232 Fitting outlet 1 8 MPT x 3 8 comp 502262 13 Solenoid valve water 120 V 60Hz 502243 4 1 Boot dispense switch button 501841 IS Splash panel lever dispense 01038603 Not shown Tubing water station thermoplastic 1 4 OD sold by the foot 502079 Not shown Splash panel lever dispense complete assembly 01049022 1 Disclaimer Antimicrobial protection is limited to the treated components and does not treat water or ice Agion is a registered trademark of Agion Technologies Inc Wakefield MA USA 25CR HR FB and 50CR HR FB 27 Dispense chute and splash panel models with SensorSAFE infrared dispensing Description Part Cover dispense chute 502681 Chute ice with Agion antimicrobial product protection1 01041201 Chute water with Agion 01042266 Chute ice with Agion antimicrobial product protection1 wall hung 01040005 Chute water with Agion wall hung 00984898 Lens sensor 502690 Splash panel SensorSAFE dispense 01049147 Splash panel SensorSAFE dispense wall hung 01049154 Solenoid assembly water includes solenoid valve tube bracket inlet and outlet fittings 01049121 120V 60Hz Bracket lever and water solenoid 01039635 1 Disclaimer Antimicrob
34. water and drain lines 3 4 copper 98 1 etn re recommended Figs 8 11 30 00 76 2 cm 6 Lift dispenser onto support bracket positioning MUN DISTANCE ca unit so that hook on back of dispenser is r captured by support bracket angle Fig 12 A 7 Install two 2 supplied 3 8 16NC screws SUGGESTED POWER through bottom of support bracket into bottom CORD ROUTING of dispenser Fig 12 Slotted holes in support bracket allow you to adjust and level the dispenser Ensure that the top of dispenser is level or tilted slightly back toward the wall Fig 7 Wall mount side view 8 Remove bottom cover and make final connections h T 9 Attach bottom panel and hardware to bottom of water and dispenser Fig 13 p Fig 13 drain tubing wall L 2 00 aa 5 2 cm max a L 10 25CR HR FB and 50CR HR FB Fig 8 Wall mount bracket dimensions WITHOUT drain pan Fig 9 Utility rough in location WITHOUT drain pan FRONT VIEW WALL STUDS aa ANCHOR POINTS 0 438 11 mm CLEARANCE WALL MOUNT BRACKET 25HR425 22 41 pee cm 50HR425 26 41 67 1 cm 25HR425 12 91 32 8 cm 50HR425 14 91 i cm 1 31 4 68 3 41 3 3 em 44 g m 8 7 cm 16 12 40 9 cm FRONT VIEW WALL MOUNT BRACKET 3 84 9 8cm 2 40 6 1 cm 5 49 13 9 cm POWER CORD EXIT 8 62 21 9cm _ POTABLE WATER SUPPLY
35. wer on appropriate output terminal WTR or WM on control board and replace board if required If board tests okay troubleshoot appropriate dispenser component Dispenses ice Check LEDs ON OFF ON _ Troubleshoot appropriate lens sensor and or water on control and replace if required see lens sensor continuously board troubleshooting ON OFF OFF If there is power on any output terminal 9 WTR or WM on control board replace board Board guide LEDs when illuminated indicate the following PWR board power CLN cleaning no dispensing cycle ICE ice dispensing activated WTR water dispensing activated Terminals LI incoming power hot L2 neutral terminals WTR power terminal for water solenoid WM power terminal for wheelmotor CLN terminals for clean cycle switch Note SOL terminal not used in 12 series dispensers Lens sensor troubleshooting 1 Turn dispenser power switch off and remove slash panel Disconnect wires from WTR and WM terminals on board Gently remove sensor mounting block from splash panel Inspect lens and sensor clean if necessary Restore dispenser power and test sensor by passing hand in front of sensor If LED on board turns on sensor is operational Re assemble dispenser ONNAARWN If LED does not come on switch sensor leads on board and retest If opposite LED comes on replace defective board If opposite LED does not come on replace defective sensor 2
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