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System x3200 Types 4362 and 4363: Problem Determination and

1. 10 System x3200 Types 4362 and 4363 Problem Determination and Service Guide System board optional devices connectors The following illustration shows the system board connectors for user installable optional devices Slot 5 PCI 32 bit 33 MHz Slot 4 PCI 32 bit 33 MHz Slot 3 PCI 32 bit 33 MHz Slot 2 PCI Express x8 Slot 1 PCI Express x1 Remote Supervisor Adapter II SlimLine O D i 5 OJ LI Oy Ly at i al N
2. Drive cage l l release tab Locating pins Read the safety information that begins on page vii and Installation guidelines Turn off the server and all attached devices then disconnect all power cords and external cables ae and remove the side cover see Removing the side cover on page Remove the lower bezel see Removing the lower bezel on page 41 Remove the hot swap SAS SATA hard disk drives installed in the hard disk drive cage see Removing a hot swap hard disk rive on page 55 Remove the front fan assembly from the hard disk drive cage see the front system fan assembly on page 73 Disconnect the power and signal cables from the hard disk drive backplane Press and hold the drive cage release tab then rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place Remove the two screws that secure the SAS SATA hard disk drive backplane to the drive cage Tilt the top of the hard disk drive backplane away from the drive cage until it is clear of the locating pins Lift the SAS SATA hard disk drive backplane out of the lower lip on the drive cage If you are instructed to return the SAS SATA hard disk drive backplane follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components T7 Installing the SA
3. m Microprocessor 2 fo 5 fan error LED O Standby power LED 7 I 7 System fan error LED i il o O a aA DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED VRD power fault LED System power LED DASD fan error LED The server is designed so that LEDs remain lit when the server is connected to an ac power source but is not turned on provided that the power supply is operating correctly This feature helps you to isolate the problem when the operating system is shut down Many errors are f
4. Safety Before installing this product read the Safety Information Agha laa tall bel Gay egill la CaS i US Antes de instalar este produto leia as Informa es de Seguran a FEBRRAT i ZA wetFAlbi Safety Information ZERA PKA E GLA AAR REAM Prije instalacije ovog produkta obavezno pro itajte Sigurnosne Upute P ed instalac tohoto produktu si p e t te p ru ku bezpe nostn ch instrukc L s sikkerhedsforskrifterne f r du installerer dette produkt Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen piv EYKATAOTNOETE TO mpoi v aut StaBaoTE TIG TANpPOMopiec AOMAAELAC safety information JMP VIn MANN NX WW7p T W871 Wpnnw 392 A term k telep t se el tt olvassa el a Biztons gi el r sokat Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza HOREN KERRE HA LESEN gt ISS S N AO OA ABS AOCAAe IIpeq Wa ce MHCTasIMpa OBO IpOyKT IpowtajTe UHMopMarMyjata 3a Oe30eNHOCT Les sikkerhetsinformasjonen Safety Information f r du installerer dette produktet Przed zainstalowaniem tego produktu nale y zapozna si z ksi k Informacje dotycz ce bezpiecze stwa Safety Information Antes de instalar este p
5. Trained service technician only that step must be performed only by a trained service technician 005 xxx 000 Failed video test 1 Reseat the video adapter if one is installed Trained service technician only Replace the system board 011 xxx 000 Failed COM1 serial port test Check the loopback plug that is connected to the externalized serial port Check the cable from the externalized serial port to the system board Trained service technician only Replace the system board 020 xxx 000 Failed PCI Interface test Replace the following components one at a time in the order shown restarting the server each time a SAS SATA controller b Trained service technician only System board Chapter 5 Diagnostics 129 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician or code Description SSC AWN 035 002 Onn ServeRAID interface timeout 1 Make sure that the ServeRAID controller is configured correctly Obtain the basic and extended configuration status bytes and see the ServeRAID document
6. on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The number of serial ports that Make sure that are identified by the operating e Each port is assigned a unique address in the Configuration Setup Utility system Is less than the number program and none of the serial ports is disabled of installed serial ports e The serial port adapter if one is present is seated correctly Reseat the serial port adapter Replace the serial port adapter A serial device does not work Make sure that e The device is compatible with the server e The serial port is enabled and is assigned a unique address e The device is connected to the correct connector see Connectors LEDs land jumpers on page 9 Reseat the following components a Failing serial device b Serial cable c Remote Supervisor Adapter II SlimLine if one is present Replace the following components one at a time in the order shown restarting the server each time a Failing serial device b Serial cable c Remote Supervisor Adapter II SlimLine if one is present d Trained service technician only System board Chapter 5 Diagnostics 121 ServerGuide problems Follow the suggested actions in the order in which they are listed in
7. 6 If you are instructed to return the side cover follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 39 Installing the side cover Attention For proper cooling and airflow replace the side cover before you turn on the server Operating the server for extended periods of time more than 30 minutes with the side cover removed might damage server components To install the side cover complete the following steps 1 Make sure that all cables adapters and other components are installed and seated correctly and that you have not left loose tools or parts inside the server Also make sure that all internal cables are correctly routed 2 If you removed the upper and lower bezels reinstall them before you replace the side cover see Installing the upper bezel on page 44 and Installing the lower bezel on page 42 Important The cover lock must be in the unlocked opened position before you install the side cover 3 Position the lip on the bottom edge of the side cover on the ledge on the bottom of the chassis then tilt the top of the cover into position on the chassis until it latches securely into place 4 Lock the side cover 5 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 40 System x3200 Type
8. Clear CMOS See System board jumpers on page 13 Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board 100 System x3200 Types 4362 and 4363 Problem Determination and Service Guide 62 101 102 15 161 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician msee pees o OOO 162 Invalid configuration information or CMOS random access memory RAM checksum failure 163 Time of day not set 164 Memory size has changed 175 Service processor flash code damaged or not loaded Run the Configuration Setup Utility program select Load Default Settings and save the settings Reseat the following components a Battery b Failing device if the device is a FRU the device must be reseated by a trained service technician only Replace the following components one at a time in the order shown restarting the server each time Battery Failing device if the device is a FRU the device
9. System x3200 Types 4362 and 4363 Problem Determination and Service Guide IBM makes no representation or warranties regarding non IBM products and services that are ServerProven including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Some software may differ from its retail version if available and may not include user manuals or all program functionality Product recycling and disposal This unit must be recycled or discarded according to applicable local and national regulations IBM encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products Information on IBM product recycling offerings can be found on IBM s Internet site at http Awww ibm com ibm environment products prp shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IBM recomienda a los propietarios de equipos de tecnologia de la informacion Tl que reciclen responsablemente sus equipos cuando estos ya no les sean utiles IBM d
10. The integrated SAS SATA controller with RAID capabilities supports RAID arrays You can use the LSI Configuration Utility program to configure RAID 1 IM RAID 1E IME and RAID O IS for a single pair of attached devices If you install a different type of RAID adapter follow the instructions in the documentation that comes with the adapter to view or change settings for attached devices In addition you can download an LSI command line configuration program from http www ibm com support When you are using the LSI Configuration Utility program to configure and manage arrays consider the following information e The integrated SAS SATA controller with RAID capabilities supports Integrated Mirroring IM with hot spare support also known as RAID 1 Use this option to create an integrated array of two disks plus an optional hot spare All data on the primary disk can be migrated Integrated Mirroring Enhanced IME with hot spare support also known as RAID 1E Use this option to create an integrated mirror enhanced array of three to eight disks including an optional hot spare Integrated Striping IS also Known as RAID 0 Use this option to create an integrated striping array of two to eight disks All data on the array disk will be deleted Chapter 2 Configuration information and instructions 23 e Hard disk drive capacities affect how you create arrays The drives in an array can have different capacitie
11. a Hard disk drive b Hard disk drive backplane c SAS SATA controller e Simple swap models a Hard disk drive b Hard disk drive cable Trained service technician only Replace the system board 19990650 AC power has been restored Reseat the power cords Check for interruption of the external power Replace the power cords 108 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server About the checkout procedure Before you perform the checkout procedure for diagnosing hardware problems review the following information Read the safety information beginning on page The diagnostic programs provide the primary methods of testing the major components of the server such as the system board Ethernet controller keyboard mouse pointing device serial ports and hard disk drives You can also use them to test some external devices If you are not sure whether a problem is caused by the hardware or by the software you can use the diagnostic programs to confirm that the hardware is working correctly When you run the diagnostic programs a single problem might cause more than one error message When this happens correct the cause of the first error message The other error messages usually will not occur the next time you run the diagnostic programs Exception If there a
12. a Power connector ii i 4 pin Battery C i Drive connector HE LL optional X M microprocessor SAS SATA O ll connector controller DIMM 1 connector connector DIMM 2 connector SATA drive DIMM 3 connector connectors 4 DIMM 4 connector ree HH BHo o 3 D O 0 0 IDE connector Hard disk drive fan connector Front panel connector Hard disk drive backplane connector USB tape drive connector mini BMC JTAG connector Front USB connector Chapter 1 Introduction 9 System board external connectors The following illustration shows the external input output I O connectors on the system board Serial 2 Mouse Keyboard o CI T M iN J Seriali Jp ooooo0oo00000000 O Parallel Q00000000000 Video H USB 2 E Ethernet l AHIL USB 2 x a Remote Supervisor Adapter II SlimLine Ethernet l wz H
13. b Trained service technician only System board 104 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician PCI option ROM checksum error Remove the failing adapter Reseat each adapter Replace the following components one at a time in the order shown restarting the server each time a Failing PCI adapter b Trained service technician only System board PCI built in self test failure If the error code indicates a particular PCI or PCI E slot or device remove that device Reseat the following components a Each adapter b Trained service technician only if the specified board is a FRU The board that is indicated in the error code See i status Replace the components listed in step 2 one ata time in the order shown above restarting the server each time 1807 1808 General PCI error Make sure that no devices have been disabled in the Configuration Setup Utility program Replace each adapter one at a time restarting
14. for the location of the front fan connector Note Before you continue check all internal power cables to be sure that they are connected to the system board and other optional devices 6 Install the side cover see Installing the side cover on page 40 7 Lock the side cover if it was unlocked during removal 8 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 74 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Removing the simple swap backplate This procedure applies only to server models that have a simple swap backplate installed on the back of the hard disk drive cage To remove the simple swap backplate complete the following steps Retaining tab Z 0 0 Retaining latch Simple swap backplate Drive cage release tab Locating pins 1 Read the safety information that begins on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 4 Remove the lower bezel see Removing the lower bezel on page 41 5 Remove the simple swap hard disk drives that are installed in the hard disk drive cage see Removing a simple swap hard disk drive
15. on page 40 10 11 12 13 14 19 16 Reconnect all external cables and power cords Insert the update CD into the CD or DVD drive Turn on the server and the monitor After the update session is completed remove the CD from the drive and turn off the server Disconnect all power cords and external cables Remove the side cover see Removing the side cover on page 39 Remove any adapters that impede access to the boot block recovery jumper see Removing an adapter on page 45 Move the boot block recovery jumper block to pins 1 and 2 Replace any adapters that you removed see Installing an adapter on page 46 then install the side cover see Installing the side cover on page 40 Lock the side cover Reconnect the external cables and power cords then turn on the attached devices and turn on the server Chapter 5 Diagnostics 137 System error log messages A system error log is generated by both the Remote Supervisor Adapter II SlimLine and the mini BMC The system error log can contain messages of three types Information Information messages do not require action they record significant system level events such as when the server is started Warning Warning messages do not require immediate action they indicate possible problems such as when the recommended maximum ambient temperature is exceeded Error Error messages might require action they indicate system errors s
16. on page 62 6 Remove the front fan assembly from the hard disk drive cage see Removing fhe front system fan assembly on page 73 7 Disconnect the power cables from the simple swap backplate Disconnect the signal cables from the system board 9 Press and hold the drive cage release tab then rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place 10 Press up on the retaining latch at the top of the drive cage then tilt the top of the simple swap backplate away from the drive cage until it is clear of the locating pins 11 Lift the simple swap backplate out of the lower lip on the drive cage 12 If you are instructed to return the simple swap backplate follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 75 Installing the simple swap backplate This procedure applies only to server models that have a simple swap backplate installed on the back of the hard disk drive cage To install the simple swap backplate complete the following steps Retaining latch A f K 4 Simple swap A D0 backplate PZ d AA Z 6 o GA b I 0 g T 8 9 10 11 Retaining tab Drive cage release tab Locating pins Position the bottom edge of the simple s
17. see the Warranty and Support Information document Installation guidelines Before you remove or replace a component read the following information Copyright IBM Corp 2007 Read the safety information that begins on page viil and the guidelines in FHandling static sensitive devices on page 38 This information will help you work safely When you install your new server take the opportunity to download and apply the most recent firmware updates This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance To download firmware updates for your server go to select System 4362 or 4363 from the Hardware list click Go and then click the Download tab For additional information about tools for updating managing and deploying http firmware see the xSeries and System x Tools Center at publib boulder iobm com infocenter toolsctr v1r0 index jsp Before you install optional hardware devices make sure that the server is working correctly Start the server and make sure that the operating system starts if an operating system is installed or that a 19990305 error code is displayed indicating that an operating system was not found but the server is otherwise working correctly If the server is not working correctly see Chapter 5 Diagnostics on page 95 for more information Observe good housekeeping in the area where you are working Place remov
18. www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support Important When you call for service you will be asked to provide the four digit machine type of your system which is 4362 or 4363 You can receive hardware service through IBM Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service See http www ibm com planetwide for support telephone numbers or in the U S and Canada call 1 800 IBM SERV 1 800 426 7378 In the U S and Canada hardware service and support is available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 a m to 6 p m IBM Taiwan product service Ta IBM m RIA Wi ket JIEN EA IB BES FE SSS AKAN TAL TH RAAB 7 a 3 FB 8 5 O800 016 888 IBM Taiwan product service contact information IBM Taiwan Corporation 3F No 7 Song Ren Rad Taipei Taiwan Telephone 0800 016 888 152 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Appendix B Notices Trademarks This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM produ
19. 82x 84x E2x E3x E4x EAx ECx type 4363 models 1Bx 1Dx 2Bx 2Dx 3Bx 4Bx 4Cx 4Dx 5Bx 6Bx 7Bx 8Bx 8Dx EBx e Ea ee retention meduieortensn OO O scstasapter onions f or OOOO s0srasae 3U opion wes OOOO J sitae11 scsi cara DE 100 SATA ptor eona C swn O i l w C smao w OOOO O fmm wor Tray type 4362 model 43x type 4362 model 43x type 4363 models 4Cx EBx 42C1438 25R8864 32 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Power cords For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts For units intended
20. EOY lOS s e s s s ate sadas eet Bt ee Ow a g9 POST error codes a ee ee ee ee 100 Checkout procedure ke ke ee ee oe ee eo OO About the checkout procedure eee ee ee ee ee ee oe ee OO Performing the checkout procedure ee eee es amp amp 10 Checkpoint codes trained service technicians only oe te toe eo oe x IO Troubleshooting tables ee eee ee eee TdT CD or DVD drive problems 1911 Diskette drive problems 2 112 General problems 1 ee eee ee ee ee 118 Hard disk drive problems 2 2 2 118 Intermittent problems ee ow ew amp w Pe Keyboard mouse or pointing device problems O oe ee E Memory problems ee ee ee ee eee 116 Microprocessor problems ee ee ee ee NT Monitor or video problems 2 2 2 2 2 2 2 117 Optional device problems 2 2 2 ee ee we 119 Power problems 1 1 eee ee ee ee ee ee 120 Serial port problems 2 6 ee 8 we eee we ee we we we a 121 ServerGuide problems 2 eee ee ee ee 1222 Software problems a ee ee ee 1222 IV System x3200 Types 4362 and 4363 Problem Determination and Service Guide Universal Serial Bus USB port problems Error LEDs Power supply LEDs l Diagnostic programs messages and error codes Running the diagnostic programs Diagnostic text messages V
21. If the Ethernet port in the server supports auto negotiation the 22 System x3200 Types 4362 and 4363 Problem Determination and Service Guide controller detects the data transfer rate 10OBASE T 100BASE TX or 1000BASE T and duplex mode full duplex or half duplex of the network and automatically operates at that rate and mode You do not have to set any jumpers or configure the controller However you must install a device driver to enable the operating system to address the controller For device drivers and information about configuring the Ethernet controller see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the server To find updated information about configuring the controller complete the following steps Note Changes are made periodically to the IBM Web site The actual procedure might vary slightly from what is described in this document 2 From the Hardware list select System x3200 and click Go 3 Click the Install and use tab 4 Click Product documentation s LSI Configuration Utility program Use the LSI Configuration Utility program to configure and manage redundant array of independent disks RAID arrays Be sure to use this program as described in this document e Use the LSI Configuration Utility program to Perform a low level format on a hard disk drive Create an array of hard disk drives with or without a hot spare drive Set protocol parameters on hard disk drives
22. Mini BMC force update JP1 Pins 1 and 2 Normal default Clear CMOS JP2 e Pins 1 and 2 Keep CMOS data default e Pins 2 and 3 Clear the CMOS data which clears the power on password Note Changing the position of this jumper does not affect the administrator password check if an administrator password is set If the administrator password is set and forgotten remove and then reinstall the battery Boot block JP6 e Pins 1 and 2 Normal default e Pins 2 and 3 Recover boot block see Recovering from a BIOS update failure on page 137 Force power on JP8 Pins 1 and 2 Use the power control button to start the server default Chapter 1 Introduction 13 14 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Chapter 2 Configuration information and instructions This chapter provides information about updating the firmware and using the configuration utilities Updating the firmware The firmware for the server is periodically updated and is available for download on the Web Go tahttp www ibom com servers eserver support xseries index html to check for the latest level of firmware such as BIOS code vital product data VPD code device drivers and service processor firmware When you replace a device in the server you might have to either update the server with the latest version of the firmware that is stored in memory on the device or restore the pre existing firmware from a
23. Reconnect the external cables and power cords then turn on the attached devices and turn on the server Removing the system board To remove the system board complete the following steps System board mounting screws 10 places 1 Read the safety information that begins on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Turn the server on its side so that it is lying flat with the cover facing up 4 ae and remove the side cover see Removing the side cover on page 5 Note where each cable is connected then disconnect all cables from the system board 6 Press and hold the drive cage release tab then rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place 7 Remove any of the following components that are installed on the system board and put them in a safe static protective place Adapters see Removing an adapter on page 45 Microprocessor and fan sink see sink on page 89 DIMMs see Removing a memory module on page 67 Battery see Removing the battery on page 69 SAS SATA controller see 8 Remove the seven screws that secure the system board to the chassis 9 Slide the system board toward the front of the server to disengage the tabs in the chassis then carefully l
24. Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey Turkmenistan Ukraine Upper Volta Uzbekistan Vanuatu Vietnam Wallis and Futuna Yugoslavia Federal Republic of Zaire 39M5144 Bangladesh Lesotho Macao Maldives Namibia Nepal Pakistan Samoa South Africa Sri Lanka Swaziland Uganda Chapter 3 Parts listing System x3200 Types 4362 and 4363 33 IBM power cord part number Used in these countries and regions Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands China Hong Kong S A R Cyprus Dominica Gambia Ghana Grenada Iraq Ireland Jordan Kenya Kuwait Liberia Malawi Malaysia Malta Myanmar Burma Nigeria Oman Polynesia Qatar Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Seychelles Sierra Leone Singapore Sudan Tanzania United Republic of Trinidad and Tobago United Arab Emirates Dubai United Kingdom Yemen Zambia Zimbabwe Liechtenstein Switzerland Chile Italy Libyan Arab Jamahiriya Israel 220 240 V Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United States of Ameri
25. The microprocessor retention latch is spring loaded when the microprocessor is in place Releasing the latch too quickly or allowing it to spring upward can damage the microprocessor and surrounding components 7 Release the microprocessor retention latch by pressing down on the end moving it to the side and slowly releasing it to the open up position Chapter 4 Removing and replacing server components 89 8 10 Microprocessor retention latch Microprocessor bracket frame Open the microprocessor bracket frame by lifting up the tab on the top edge Attention Use the vacuum tool that comes with the replacement part to remove the microprocessor Dropping the microprocessor during removal can damage the contacts Also contaminants on the microprocessor contacts such as oil from your skin can cause connection failures between the contacts and the socket Remove the microprocessor by using the vacuum tool and completing the following steps Vacuum tool Microprocessor Socket a Squeeze and hold the bladder of the tool then place the suction cup on the microprocessor and release the bladder b Using the tool carefully lift the microprocessor straight up and out of the socket and place it on a static protective surface c Squeeze the bladder of the tool to release the microprocessor from the suction cup lf you are instructed to return the microprocessor and fan sink follow all packaging instructi
26. gives an overview of internal components This information can often provide enough information to correct the error Power supply LEDs The following minimum configuration is required for the server to start e One microprocessor e One 512 MB DIMM e One power supply e Power backplane e Power cord The following is an illustration of the connectors and power supply LEDs on the rear of the server Power cord Fixed power supply Hot swap power supplies AC power LED DC power LED Serial 2 Mouse Keyboard O10 Serial 1 _ IL Parallel les i AC power LED Video E DC power LED USB 2 1 i Ethernet A USB 2 E Remote Supervisor Adapter II SlimLine Ethernet 0 A imss T E Chapter 5 Diagnostics 125 The following table describes the problems that are indicated by various combinations of the power supply LEDs and the power on LED on the front information panel and suggested a
27. hazardouswaste perchlorate The foregoing notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part may include a lithium manganese dioxide battery which contains a perchlorate substance Electronic emission notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are Appendix B Notices 157 designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipmen
28. lower installing 42 removing 41 upper installing 44 removing 43 BIOS update failure 137 boot block jumper 13 Boot Menu using 22 Broadcom NetXtreme Gigabit Ethernet Boot Agent enabling 22 general 16 C caution statements 2 CD drive activity LED 5 eject button 5 installing 54 problems 111 removing 53 checkout procedure 109 110 Class A electronic emission notice 157 clear CMOS jumper 13 computer configuring 15 configuration minimum 148 ServerGuide Setup and Installation CD 15 with ServerGuide 21 configuration programs Boot Menu 15 Broadcom NetXtreme Gigabit Ethernet Boot Agent 16 Broadcom NetXtreme Gigabit Ethernet controller 16 Copyright IBM Corp 2007 configuration programs continued Configuration Setup Utility program 15 general 15 LSI Configuration Utility 16 configuring the computer 15 the Ethernet controller 22 connector Ethernet 7 Ethernet Remote Supervisor Adapter II SlimLine 7 external 4 6 keyboard 6 mouse 6 parallel 6 power cord 6 serial1 6 serial2 6 Universal Serial Bus USB 4 6 video 6 controller Ethernet 22 controls and indicators 4 cooling 3 cover side installing 40 removing 39 creating RAID array 24 customer replaceable units CRUs 28 D danger statements 2 data rate Ethernet controller 22 diagnostic error codes 129 LEDs error 124 programs overview 127 test log viewing 128 text message format 128 tools overview 95 DIMMs installing 68 removing
29. see Software problems on page 122 Damaged data in CMOS memory or damaged BIOS code can cause undetermined problems To reset the CMOS data use the clear CMOS jumper JP2 to clear the CMOS memory see System board jumpers on page 13 If you suspect that the BIOS code is damaged see Recovering from a BIOS update failure on page 137 Make sure that both the ac and dc power LEDs on the rear of the power supply are lit indicating that the power supply is operating correctly then complete the following steps 1 Turn off the server 2 Make sure that the server is cabled correctly 3 Remove or disconnect the following devices one at a time until you find the failure Turn on the server and reconfigure it each time e Any external devices e Surge suppressor device on the server e Modem printer mouse and non IBM devices e Each adapter e Hard disk drives e Memory modules The minimum configuration requirement is one 512 MB DIMM on the system board e Service processor The following minimum configuration is required for the server to turn on e One microprocessor e One 512 MB DIMM on the system board e One power supply e Power cord e System board 4 Turn on the server If the problem remains suspect the following components in the following order a System board b Memory module c Microprocessor d SAS SATA controller If the problem is solved when you remove an adapter from the server but the p
30. the server each time Chapter 5 Diagnostics 105 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician A hard disk drive does not contain a valid Make sure that a bootable operating system is boot sector installed Run the hard disk drive diagnostic tests Reseat the following components depending on the server model e Hot swap models a Hard disk drive b SAS SATA controller e Simple swap models a Hard disk drive b Hard disk drive cable Replace the following components one at a time depending on the server model in the order shown restarting the server each time e Hot swap models a Hard disk drive b Hard disk drive backplane c SAS SATA controller e Simple swap models a Hard disk drive b Hard disk drive cable Trained service technician only Replace the system board IDE DVD drive configuration error Run the Configuration Setup Utility program and load the default settings see Configuration Setup Utility program on page 16 Reseat the following components a DVD drive cable b
31. 25 in conversion kit to the 3 5 in drive Remove the drive retainer clip from the side of the drive cage of bay see the illustration at the beginning of this section Slide the drive retainer clip to the left to remove it from the drive cage then snap the drive retainer clip into the screw holes on the side of the drive the blue side of the drive retainer clip should be facing outward Push the drive into the bay Chapter 4 Removing and replacing server components 55 8 9 10 11 Connect the power and signal cables to the drive Note Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules DIMMs Install the upper bezel see Install the lower bezel see Installing the lower bezel on page 42 Installing the side cover on page 40 Install and lock the side cover see Reconnect the external cables and power cords then turn on the attached devices and turn on the server Removing a tape drive EMC shield Tape drive Drive retainer clip To remove a tape drive complete the following steps 1 Read the safety information that begins on page viil and Installation guidelines Turn off the server and peripheral devices and disconnect the power cords and all external cables Unlock and remove the side cover s
32. 3 Server controls LEDs and power Front view This section describes the controls and light emitting diodes LEDs and how to turn the server on and off The following illustration shows the controls LEDs and connectors on the front of the server Power on LED Power control button Hard disk drive activity LED Bee eerie LED Tu TaEA USB connectors CD eject or DVD eject button CD or DVD drive activity LED Optional diskette eject button Optional diskette drive activity LED Power on LED When this LED is lit it indicates that the server is turned on When this LED is off it indicates that ac power is not present or the power supply or the LED itself has failed The LED will flash if the system is turned off and the power cord is still attached to the server Note If this LED is off it does not mean that there is no electrical power in the server The LED might be burned out To remove all electrical power from the server you must disconnect the power cords from the electrical outlets Power control button Press this button to turn the server on and off manually Hard disk drive activity LED When this LED is flashing it indicates that a hard disk drive is in use System error LED When this amber LED is lit it indicates that a system error has occurred An LED on the system board might also be lit to help isolate the error S
33. 9 Insert the IBM Enhanced Diagnostics CD in the CD drive 10 Select Save amp Exit Setup and follow the prompts The diagnostics will load 11 From the diagnostic programs screen select the test that you want to run and follow the instructions on the screen When you are diagnosing hard disk drives select SCSI Attached Disk test for the most thorough test or if the drives are part of a RAID array Select Fixed Disk Test for any of the following situations e You want to run a faster test e The server contains simple swap SATA hard disk drives that are not part of a RAID array To determine what action you should take as a result of a diagnostic text message or error code see the table in Diagnostic error codes on page 129 If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations a software error might be the cause If you suspect a software problem see the information that comes with your software A single problem might cause more than one error message When this happens correct the cause of the first error message The other error messages usually will not occur the next time you run the diagnostic programs Exception If there are multiple error codes or LEDs that indicate a microprocessor error the error might be in a microprocessor or in a microprocessor socket See Microprocessor problems on page 117 for information about diagnosing microprocessor p
34. DVD drive c System board Replace the components listed in step 2 one ata time in the order shown restarting the server each time Pointing device error Reseat the pointing device Replace the following components one at a time in the order shown restarting the server each time a Pointing device b Trained service technician only System board 106 System x3200 Types 4362 and 4363 Problem Determination and Service Guide e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician mwee pam o OO O 00012000 Processor machine check error Trained service technician only Reseat the microprocessor Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board BIST microprocessor Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service
35. Information In the information for Ethernet Controller the entry in the Slot column is the PCI slot number for the adapter Note If adapters are installed in more than one slot the failing adapter is the one whose MAC address in the Ethernet Controller information matches the MAC address on the diagnostics screen where the failure occurs 2 Reseat the Ethernet adapter in the slot 3 Replace the Ethernet adapter in the slot 136 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Recovering from a BIOS update failure If power to the server is interrupted while BIOS code is being updated the server might not restart correctly or might not display video If this happens complete the following steps to recover Read the safety information that begins on page viil and Installation guidelines Turn off the server and all attached devices then disconnect all power cords and external cables ea and remove the side cover see Removing the side cover on page 39 Locate the boot block recovery jumper JP6 on the system board see System board jumpers on page 13 removing any adapters that impede access to the jumper see Removing an adapter on page 45 Move the boot block recovery jumper block to pins 2 and 3 6 Replace any adapters that you removed see Installing an adapter on page l46 then install the side cover see Installing the side cover
36. Installing the side cover on page 40 7 Lock the side cover if it was unlocked during removal 8 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 94 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Chapter 5 Diagnostics This chapter describes the diagnostic tools that are available to help you solve problems that might occur in the server If you cannot locate and correct a problem using the information in this chapter see Appendix A Getting help and technical assistance on page 151 for more information Diagnostic tools The following tools are available to help you diagnose and solve hardware related problems e POST beep codes error messages and error logs The power on self test POST generates beep codes and messages to indicate successful test completion or the detection of a problem See POST for more information e Troubleshooting tables These tables list problem symptoms and actions to correct the problems See Troubleshooting tables on page 111 e Server LEDs Use the LEDs on the server to diagnose system errors quickly See Error LEDs on page 124 for more information e Diagnostic programs messages and error messages The diagnostic programs are the primary method of testing the major components of the server The diagnostic programs are on the IBM Enhanced Diagnostics CD that comes with t
37. Lock the side cover 4 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 42 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Removing the upper bezel When you work with some devices such as the drives in bays 1 through 3 you must first remove the upper bezel to access the devices To remove the upper bezel complete the following steps Bezel clips CS Nth g GAE QA RI 8E Ew 1 Read the safety information that begins on page vii and Installation guidelines on page 35 2 If you are replacing a non hot swap component turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 39 4 Remove the lower bezel see Removing the lower bezel on page 41 5 Carefully pull the two bezel clips on the left side of the upper bezel away from the chassis then rotate the upper bezel to the right side of the server to disengage the two right side tabs from the chassis 6 If you are instructed to return the upper bezel follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 43 Installing the upper bezel To install the upper bezel complete the following
38. O d i 2 Q DIMM 1 DIMM 2 DIMM 3 REE PE DIMM 4 a ada 0 Q Chapter 1 Introduction 11 System board LEDs The following illustration shows the LEDs on the system board mini BMC heartbeat LED p Microprocessor of fan error LED O O i Standby power LED ot T l 5 System fan error LED U i l F LU L h i O lll f f o D a DIMM 1 error LED VRD power fault LED DIMM 2 error LED System power LED DIMM 3 error LED DASD fan
39. ServerGuide Setup and Installation CD you do not need setup diskettes You can use the CD to configure any supported IBM server model The setup program provides a list of tasks that are required to set up the server model On a server with a ServeRAID adapter or integrated SAS SATA controller with RAID capabilities you can run the Adaptec RAID configuration programs to create logical drives Note Features and functions can vary slightly with different versions of the ServerGuide program When you start the ServerGuide Setup and Installation CD the program prompts you to complete the following tasks e Select your language e Select your keyboard layout and country e View the overview to learn about ServerGuide features e View the readme file to review installation tips for your operating system and adapter e Start the operating system installation You will need your operating system CD Typical operating system installation The ServerGuide program can reduce the time it takes to install an operating system It provides the device drivers that are required for your hardware and for the operating system that you are installing This section describes a typical ServerGuide operating system installation Note Features and functions can vary slightly with different versions of the ServerGuide program 1 After you have completed the setup process the operating system installation program starts You will need your operating sys
40. _ Reseat the keyboard Replace the keyboard Trained service technician only Replace the system board Invalid diskette boot record Replace the diskette Reseat the diskette drive cables Replace the diskette drive 102 System x3200 Types 4362 and 4363 Problem Determination and Service Guide e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician 1162 Internal diskette drive error Parallel port configuration error Serial port error Fixed disk error Note x is the drive that has the error Run the Configuration Setup Utility program select Load Default Settings and save the settings Reseat the diskette drive signal cables Replace the diskette drive Run the Configuration Setup Utility program and make sure that the parallel port setting is correct Trained service technician only Replace the system board Run the Configuration Setup Utility program and make sure that the serial port settings are correct Trained service technician only Replace the system board Run the har
41. a 9 pin serial device to this connector Parallel connector Connect a parallel device to this connector Video connector Connect a monitor to this connector USB connectors Connect USB devices to these connectors 6 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Ethernet connector Use this connector to connect the server to a network Ethernet transmit receive activity LED This LED is on the Ethernet connector on the rear of the server When this LED is lit it indicates that there is activity between the server and the network Ethernet link status LED This LED is on the Ethernet connector on the rear of the server When this LED is lit it indicates that there is an active connection on the Ethernet port Remote Supervisor Adapter II SlimLine Ethernet connector Use this connector to connect the Remote Supervisor Adapter II SlimLine to a network AC power LED On some server models each hot swap power supply has an ac power LED and a dc power LED During typical operation both the ac and dc power LEDs are lit DC power LED On some server models each hot swap power supply has a dc power LED and an ac power LED During typical operation both the ac and dc power LEDs are lit Server power features When the server is connected to an ac power source but is not turned on the operating system does not run and all core logic is shut down however the server can respond to remote requests to
42. bezel on page 42 5 Lock the side cover 6 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Chapter 4 Removing and replacing server components 63 Removing a hot swap power supply This procedure applies only to server models that have hot swap power supplies See Removing a non hot swap power supply on page 86 for information about the removal of a non hot swap power supply When you remove or install a hot swap power supply observe the following precautions Statement 8 AA CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician 64 System x3200 Types 4362 and 4363 Problem Determination and Service Guide To remove a hot swap power supply complete the following steps Release lever Hot swap power supply 1 Read the safety information that begins on page viil and Installation guidelines on page 35 Disconnect the power cord from the power supply that is to be removed 3 Press down on the orange release lever and pull the power supply out of the bay using the handle 4 If you are instruct
43. by a remote system it will have a different ID Alert not accepted by remote system x type y Information only ID z Alert not accepted from system x type y Information only sender s ID z 138 System x3200 Types 4362 and 4363 Problem Determination and Service Guide e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Systemeroriog message Jan SSS ASM Reset was caused by restoring default Information only values ASM Reset was initiated by the user Information only Configuration error recovery on the Inter connect Information only network CPU over temperature 1 Make sure that the fan sink has good airflow and is not obstructed Reseat the following components a Fan sink cable b Trained service technician only Fan sink DASD controller removal 1 Make sure that the mini PCI X adapter cable is not damaged 2 Reseat the mini PCI X adapter cable 3 Replace the mini PCI X adapter cable DHCP failure no IP assigned Information only RETRYING rc xxx count yyy Dialback failed for userid w C
44. disconnect it from the power source Some operating systems require an orderly shutdown before you turn off the server See your operating system documentation for information about shutting down the operating system Statement 5 A A CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source A AN 2 52 gt 1a a gt S The server can be turned off in any of the following ways e You can turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will be turned off automatically e You can press the power control button to start an orderly shutdown of the operating system and turn off the server if your operating system supports this feature e lf the operating system stops functioning you can press and hold the power control button for more than 4 seconds to turn off the server e If an optional Remote Supervisor Adapter II SlimLine is installed in the server the server can be turned off from the Remote Supervisor Adapter II SlimLine user interface e lf the Wake on LAN feature turned on the server the Wake on LAN feature can turn off the server e The server can
45. e A triangle shaped indicator on one corner of the microprocessor points to a 45 degree angle on one corner of the socket Using the tool carefully place the microprocessor into the socket Squeeze the bladder of the tool to release the microprocessor from the suction cup 3 Close the microprocessor bracket frame then close the microprocessor retention latch and lock it securely in place Sa Microprocessor bracket frame Microprocessor retention latch 4 Install the fan sink a Make sure that the fan sink retention lever is in the fully open position Important Be careful when you handle the microprocessor and fan sink Do not contaminate the thermal material between them Fan sink Retention module sm Retention lever b Slide the bottom edge of the fan sink under the lower flange of the retention module then place the top of the fan sink onto the top of the retention module c Close the fan sink retention lever and lock it securely in place d Reconnect the fan sink cable to the system board see System board internal connectors on page 9 for the location of the fan sink connector 5 Reconnect any cables that you disconnected during the removal of the old microprocessor 6 Install the side cover see Installing the side cover on page 40 7 Lock the side cover if it was unlocked during removal 92 System x3200 Types 4362 and 4363 Problem Determination and Service Guide 8
46. e Replace a failed fan within 48 hours e To ensure proper cooling and airflow do not operate the server for more than 30 minutes with the side cover removed To install the rear system fan complete the following steps i ZZ Ni f SS S y s OG BG 88 BAR Mi j Rubber grommets 1 The replacement fan comes with the rubber grommets installed however they may have come out during shipment If any of the rubber grommets are missing from the fan install them on the fan before continuing Use needle nosed pliers to pull the grommets through the holes in the fan 2 Position the fan so that the grommets protrude through the holes in the chassis then use needle nosed pliers to pull the grommets through the holes from outside the chassis 3 Connect the fan cable to the system board see System board internal connectors on page 9 for the location of the rear fan connector Install any adapters that were removed see Installing an adapter on page 46 Install the side cover see Installing the side cover on page 40 Lock the side cover if it was unlocked during removal Reconnect the external cables and power cords then turn on the attached devices and turn on the server et S 72 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Removing the front system fan as
47. fe DO system x3200 Types 4362 and 4363 Problem Determination and Service Guide Note Before using this information and the product it supports read the general information in Appendix B Notices on page 153 and the Warranty and Support Information document on the IBM System x Documentation CD 13th Edition January 2009 Copyright International Business Machines Corporation 2007 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Copyright IBM Corp 2007 Safety l Guidelines for trained service technicians l Inspecting for unsafe conditions l Guidelines for servicing electrical equipment Safety statements Chapter 1 Introduction Related documentation Notices and statements in this document Features and specifications Server controls LEDs and power Front view Rear view Server power features Connectors LEDs and jumpers System board internal connectors System board external connectors System board optional devices connectors System board LEDs System board jumpers Chapter 2 Configuration information and instructions Updating the firmware Configuring the server Using the Configuration Setup Utility program Using the ServerGuide Setup and Installation CD Using the Boot Menu program Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent Configuring the Broadcom Ne
48. firmly into the expansion slot For full length adapters make sure that the front edge of the adapter is properly seated in the correct slot in the front adapter retention bracket Install an expansion slot screw at the rear of the adapter If you are installing a full length adapter press on the release lever on the right side of the front adapter retention bracket to release the retaining tab on the left side of the bracket Connect required cables to the adapter Route cables so that they do not block the flow of air from the fans Install and lock the side cover see Installing the side cover on page 40 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Chapter 4 Removing and replacing server components 47 Cabling the optional ServeRAID 8s controller When you install the optional ServeRAID 8s controller card follow the instructions in the following sections to route the cables in the server depending on your model Installing the simple swap SATA cable The following is an illustration of the optional 4 drop combination signal and power simple swap SATA cable for cabling the ServeRAID 8s controller card in simple swap SATA servers Drive backplate connector Figure 1 Power connector ServeRAID 8s controller connector To install the optional 4 drop combination signal and power simple swap SATA cable complete the following steps 1 Read the sa
49. full Clear the current logs System log cleared Information only System Memory Error Reseat the DIMMs Replace the DIMMs System over recommended voltage for 12V Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board System over recommended voltage on 2 5V _ Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board System over recommended voltage on _ Reseat the following components continuous 5V a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board 142 System x3200 Types 4362 and 4363 Problem Determination and Service Guide e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician System shut off due to system board under temperature System shutoff due to 1
50. hazards such as a damaged CRT face or a bulging or leaking capacitor e Mechanical hazards such as loose or missing hardware To inspect the product for potential unsafe conditions complete the following steps 1 Make sure that the power is off and the power cord is disconnected 2 Make sure that the exterior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord e Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and the frame ground e Make sure that the power cord is the correct type as specified in cords on page 33 e Make sure that the insulation is not frayed or worn 4 Remove the cover 5 Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterations 6 Check inside the server for any obvious unsafe conditions such as metal filings contamination water or other liquid or signs of fire or smoke damage 7 Check for worn frayed or pinched cables 8 Make sure that the power supply cover fasteners Screws or rivets have not been removed or tampered with Vill System x3200 Types 4362 and 4363 Problem Determination and Service Guide Guidelines for servicing electrical equipment Observe the following guidelines when you service electrical equipment Check the area for electrical hazards such as moist
51. indicator to make sure that the hard disk drive is operating correctly You might have to restart the server for the drive to be recognized If the amber hard disk drive status LED for a drive is lit continuously it indicates that the drive is faulty and must be replaced If the green hard disk drive activity LED is flashing this indicates that the drive is being accessed Note If the server is configured for RAID operation using an optional ServeRAID controller you might have to reconfigure the disk arrays after you replace hard disk drives See the ServeRAID documentation for additional information about RAID operation and complete instructions for using ServeRAID Manager 6 Install the lower bezel see Installing the lower bezel on page 42 7 Lock the side cover Chapter 4 Removing and replacing server components 61 Removing a simple swap hard disk drive This procedure applies only to server models that have simple swap SATA hard disk drives Attention Simple swap hard disk drives are not hot swappable Disconnect all power from the server before you remove or install a simple swap hard disk drive To remove a simple swap hard disk drive complete the following steps 1 Read the safety information that begins on page viil and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables
52. into the beam do not view directly with optical instruments and avoid direct exposure to the beam A Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil Laser de Classe 1 Safety Xiii Statement 4 A gt 18 kg 39 7 Ib gt 32 kg 70 5 Ib gt 55 kg 121 2 Ib CAUTION Use safe practices when lifting Statement 5 A A CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 2 m a 1 C m m X V System x3200 Types 4362 and 4363 Problem Determination and Service Guide Statement 8 A A CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 12 AN CAUTION The following label indicates a hot surface nearby A Statement 13 AA DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your
53. on the rear panel of the server These LEDs indicate whether there is a problem with the connector cable or hub The Ethernet link status LED is lit when the Ethernet controller receives a link pulse from the hub If the LED is off there might be a defective connector or cable or a problem with the hub The Ethernet transmit receive activity LED is lit when the Ethernet controller sends or receives data over the Ethernet network If the Ethernet transmit receive activity light is off make sure that the hub and network are operating and that the correct device drivers are installed Check the LAN activity LED on the rear of the server The LAN activity LED is lit when data is active on the Ethernet network If the LAN activity LED is off make sure that the hub and network are operating and that the correct device drivers are installed Check for operating system specific causes of the problem Make sure that the device drivers on the client and server are using the same protocol If the Ethernet controller still cannot connect to the network but the hardware appears to be working the network administrator must investigate other possible causes of the error Chapter 5 Diagnostics 147 Solving undetermined problems If the diagnostic tests did not diagnose the failure or if the server is inoperative use the information in this section lf you suspect that_a software problem is causing failures continuous or intermittent
54. only by a trained service technician A problem occurs only 1 Make sure that occasionally and is difficult to e All cables and cords are connected securely to the rear of the server and diagnose attached devices e When the server is turned on air is flowing from the fan grille If there is no airflow the fan is not working This can cause the server to overheat and shut down 2 Check the system event error log See Error logs on page 99 3 See Solving undetermined problems on page 148 Keyboard mouse or pointing device problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician All or some keys on the See http www ibm com servers eserver serverproven compat us for keyboard keyboard do not work compatibility Make sure that e The keyboard cable is securely connected e f you are using a PS 2 keyboard the keyboard and mouse cables are not reversed e The server and the monitor are turned on If you are using a USB keyboard run the Configuration Setup Utility program and enable keyboardless
55. rebut mais plut t r cup r e en fin de cycle de vie selon cette norme YFA Yy FAOS yS EU HEAT CRESS faa 2006 66 EC DINAJA DATOE TORRE YTI ERE BE OR Ny TF U EBEMICRTStOCS COPS AAAS YTI e RE HONEY DILORSFEEOTWStOTC EU EACbEotT AS NET COFANIVE HARA ot SEDIE o THESU TALENAT E eM StSTEOILBERONYFY ICA SNES In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment contact your local IBM representative This notice is provided in accordance with Royal Decree 106 2008 of Spain The retail price of batteries accumulators and power cells includes the cost of the environmental management of their waste For California Perchlorate material special handling may apply See http www dtsc ca gov
56. server see the ServerProven list at hip www or comserversieservet serverprovenvcompatus You followed the installation instructions that came with the device and the device is installed correctly You have not loosened any other installed devices or cables You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is changed you must update the configuration Reseat the device that you just installed Replace the device that you just installed An IBM optional device that k n rk l si no WOT Cee nor we If the device comes with test instructions use those instructions to test the device Make sure that all of the cable connections for the device are secure Reseat the failing device Replace the failing device Chapter 5 Diagnostics 119 Power problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom peno The power control button does Make sure that the front panel assembly power control button is working not work the se
57. the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board System is over recommended voltage for 1 5V _ Reseat the following components CPU a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board System is under recommended voltage for _ Reseat the following components 3 3V a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board System is under recommended voltage for 1 5V 41 Reseat the following components CPU a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board oo is under recommended voltage on VRM Trained service technician only Reseat the microprocessor System log 75
58. the same address jumpers terminators cabling Have the same software versions and levels Have the same diagnostics code version Have the same configuration options set in the system Have the same setup for the operation system control files Se eee eS a Comparing the configuration and software setup between working and non working systems will often lead to problem resolution Chapter 5 Diagnostics 149 Calling IBM for service See Appendix A Getting help and technical assistance on page 151 for information about calling IBM for service When you call for service have as much of the following information available as possible Machine type and model Microprocessor and hard disk drive upgrades Failure symptoms Does the server fail the diagnostic programs If so what are the error codes What occurs When Where ls the failure repeatable Has the current server configuration ever worked What changes if any were made before it failed ls this the original reported failure or has this failure been reported before Diagnostic program type and version level Hardware configuration print screen of the system summary BIOS code level Operating system type and version level You can solve some problems by comparing the configuration and software setups between working and nonworking servers When you compare servers to each other for diagnostic purposes consider them iden
59. the side cover see Removing the side cover on page 39 Remove the lower bezel see Removing the lower bezel on page 41 Remove the upper bezel see Removing the upper bezel on page 43 Disconnect the power and signal cables from the drive that is to be removed Press and hold the blue release button on the side of the bay to release the drive then pull the drive out of the front of the server Remove the drive retainer clip from the side of the drive Save the clip to use when you install the replacement drive If you are instructed to return the drive follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 53 Installing a CD or DVD drive To install a CD or DVD drive complete the following steps Ih aes Wy 2 UT BE WE in T RE R Y7 Release Ag retainer buttons 1 If you are replacing a removed drive with a new drive make sure that e You have all the cables and other equipment that is specified in the documentation that comes with the new drive e You check the instructions that come with the new drive to determine whether you must set any switches or jumpers on the drive e You have removed the drive retainer clip on the side of the old drive and have it available for installation on the new drive Note If
60. turn on the server Turning on the server Approximately 20 seconds after the server is connected to ac power the power control button becomes active and you can turn on the server and start the operating system by pressing the power control button The server can also be turned on in any of the following ways e f a power failure occurs while the server is turned on the server will restart automatically when power is restored e f your operating system supports the systems management software for an optional Remote Supervisor Adapter II SlimLine the systems management software can turn on the server e lf your operating system supports the Wake on LAN feature the Wake on LAN feature can turn on the server e If an optional Remote Supervisor Adapter II SlimLine is installed in the server the server can be turned on from the Remote Supervisor Adapter II SlimLine user interface Note When 4 GB or more of memory physical or logical is installed some memory is reserved for various system resources and is unavailable to the operating system The amount of memory that is reserved for system resources depends on the operating system the configuration of the server and the configured PCI optional devices Chapter 1 Introduction 7 Turning off the server When you turn off the server and leave it connected to ac power the server can respond to remote requests to turn on the server To remove all power from the server you must
61. with the new drive to determine whether you must set any switches or jumpers on the drive e You have removed the drive retainer clip on the side of the old drive and have it available for installation on the new drive Read the safety information that begins on page vii and Installation guidelines on page 35 Turn off the server and peripheral devices and disconnect the power cords and all external cables Installing the side cover on page 40 Unlock and remove the side cover see Remove the upper bezel see Installing the upper bezel on page 44 Remove the lower bezel see Installing the lower bezel on page 42 Touch the static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface Set any jumpers or switches on the drive according to the documentation that comes with the drive Remove the drive retainer clip from the side of the drive cage of bay see the illustration at the beginning of this section Slide the drive retainer clip to the Chapter 4 Removing and replacing server components 57 10 11 12 13 14 left to remove it from the drive cage then snap the drive retainer clip into the screw holes on the side of the drive the blue side of the drive retainer clip should be facing outward Push the drive into the bay Connect one end of the applicable
62. you are installing a drive that contains a laser observe the following safety precaution 54 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Statement 3 A CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following e Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam A Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 Touch the static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface Follow the instructions that come with the drive to set jumpers or switches if there are any Note You might find it easier to install the new drive from the front and then attach the cables If you are installing a 3 5 in drive in bay 2 attach a 5
63. 0 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Eorcode Description SSC Aen 217 198 xxx Could not establish drive parameters 1 Reseat the following components depending on the server model e Hot swap models a Hard disk drive b SAS SATA controller e Simple swap models a Hard disk drive b Hard disk drive cable 2 Replace the following components one at a time depending on the server model in the order shown restarting the server each time e Hot swap models a Hard disk drive b Hard disk drive backplane c SAS SATA controller e Simple swap models a Hard disk drive b Hard disk drive cable 3 Trained service technician only Replace the system board 217 xxx 000 Failed fixed disk test 1 Reseat hard disk drive 1 a a eke 217 xxx 001 Failed fixed disk test 1 Reseat hard disk drive 2 ell eee 2 Replace hard disk drive 2 217 xxx 002 Failed fixed disk test 1 Reseat hard disk drive 3 a a ee 217 xxx 003 Failed fixed disk test 1 Reseat hard disk drive 4 a ee ee 217 xxx 004 Failed fixed disk test 1 Reseat hard disk drive 5 a a eer 1 301 xxx 000 Failed keyboard test Note After installing a USB keyboard you might have to use t
64. 0 loopback plug Make sure that the loopback plug is tight in the slot a green LED blinks on the port On a dual port server use two loopback plugs at the same time one in each port Replace the loopback plug 405 xxx 000 Failed Ethernet test on controller on the _ Run the Configuration Setup Utility program system board Make sure that e The Ethernet adapter is not disabled e The BIOS code is at the latest level Reseat the Ethernet adapter Replace the following components one at a time in the order shown restarting the server each time a Ethernet adapter b Trained service technician only System board Chapter 5 Diagnostics 135 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician n Dem o oo OOOO 405 xxx 00n Failed Ethernet test on adapter in PCI slot Complete the following steps to identify the slot e For single port n gt 0 on the system board or the SAS SATA controller e For dual port n gt 1 a Run the Configuration Setup Utility program b Select Advanced Setup gt PCI Slot Device
65. 2V over voltage System shutoff due to 12V under voltage System shutoff due to 2 5V over voltage System shutoff due to 2 5V under voltage System shutoff due to 3 3V over voltage System shutoff due to 3 3V under voltage System shutoff due to 1 5V CPU over voltage System shutoff due to 1 5V CPU under voltage Make sure that the fans have good airflow and are not obstructed Trained service technician only Replace the system board Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board Reseat the following components a Hot swap power supplies if a
66. 3 Unlock the side cover The side cover does not have to be removed 4 Remove the lower bezel see Removing the lower bezel on page 41 5 Pull the loops of the drive assembly that is to be removed toward each other then pull the assembly out of the bay 6 If you are instructed to return the drive assembly follow all packaging instructions and use any packaging materials for shipping that are supplied to you 62 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Installing a simple swap hard disk drive This procedure applies only to server models that have simple swap SATA hard disk drives Attention Simple swap hard disk drives are not hot swappable Disconnect all power from the server you remove or install a simple swap hard disk drive To install a simple swap hard disk drive complete the following steps 1 Touch the static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a Static protective surface 2 Align the drive assembly with the guide rails in the bay 3 Pull the loops of the drive assembly toward each other then carefully slide the drive assembly into the drive bay until it stops and release the loops Note Do not release the loops on the drive assembly until it is completely seated 4 Install the lower bezel see Installing the lower
67. 62 and 4363 Problem Determination and Service Guide Universal Serial Bus USB port problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician A USB device does not work Make sure that e The correct USB device driver is installed e The operating system supports USB devices e A standard PS 2 keyboard or mouse is not connected to the server If it is a USB keyboard or mouse will not work during POST Make sure that the USB configuration options are set correctly in the Configuration Setup Utility program menu For more information see the User s Guide on the IBM System x Documentation CD If you are using a USB hub disconnect the USB device from the hub and connect it directly to the server Chapter 5 Diagnostics 123 Error LEDs The following is an illustration of the system board LEDs The system board has error LEDs that will help to locate the source of the error Run the diagnostic programs to find out the cause of the error see Running the diagnostic programs on page 127 mini BMC heartbeat LED
68. 67 diskette drive activity LED 5 installing 54 problems 112 removing 53 diskette eject button 5 display problems 117 drive removable media 56 57 drive bays internal 52 drives bay 1 2 or3 installing 54 hot swap removing 59 60 161 drives continued simple swap removing 63 simple swap removing 62 DVD drive activity LED 5 eject button 5 installing 54 problems 111 removing 53 E eject button CD 5 diskette 5 DVD 5 electrical input 3 electronic emission Class A notice 157 enabling Broadcom NetXtreme Gigabit Ethernet Boot Agent 22 environment 3 error codes and messages diagnostic 129 POST BIOS 100 SAS 146 system error 138 error logs BMC system event 99 POST 99 system event error 99 error symptoms CD ROM drive 111 DVD ROM drive 111 general 113 hard disk drive 113 intermittent 114 keyboard 114 memory 116 microprocessor 117 monitor 117 mouse 115 optional devices 119 pointing device 115 power 120 serial port 121 ServerGuide 122 software 122 USB port 123 video 117 errors beep codes 96 format diagnostic code 128 messages diagnostic 127 Ethernet activity LED 7 connector 7 high performance modes 23 integrated on system board 22 link status LED 7 modes 23 Ethernet continued Remote Supervisor Adapter II SlimLine connector 7 teaming 23 Ethernet controller configuring 22 Ethernet controller configuration 16 Ethernet controller configuring 23 Ethernet controller troubleshoot
69. 80 front panel assembly 79 hot swap drives 59 hot swap power supply cage 82 hot swap SAS or SATA drives 59 internal drives 52 memory modules 67 microprocessor 89 power supply hot swap 64 non hot swap 86 SAS SATA controller 84 SAS SATA hard disk drive backplane 76 side cover 39 simple swap backplate 75 simple swap drives 62 simple swap SATA drives 62 system board 93 tape drive 56 replacement parts 28 164 System x3200 Types 4362 and 4363 Problem Determination and Service Guide S safety information Statement 12 xv Statement 13 xv Statement 15 xvi SAS error messages 146 SAS or SATA hot swap drives installing 60 removing 59 SAS SATA controller installing 85 removing 84 SAS SATA hard disk drive backplane installing 78 removing 76 SATA simple swap drives installing 63 removing 62 SCSI Attached Disk test 127 serial 1 connector 6 serial 2 connector 6 Serial Advanced Technology Attachment SATA status LEDs for hot swap drives 5 Serial Attached SCSI SAS activity LEDs for hot swap drives 5 backplane activity LEDs for hot swap drives 5 status LEDs for hot swap drives 5 status LEDs for hot swap drives 5 serial port problems 121 server power features 7 server replaceable units 28 ServerGuide CDs 15 features 21 NOS installation 21 problems 122 Setup and Installation CD 15 starting the Setup and Installation CD 21 using 20 service calling for 150 setup advanced 19 with ServerGuide 21 simple swap backplate inst
70. 863 models 1Bx 13 13 14 43W5050 Hard disk drive backplate for 3 5 in Simple Swap SATA 15 56x 57x 62x 64x 72x 74x 84x E3x E4x E5x type 4363 models 1Dx 2Dx 4Dx 5Fx 5Gx 6Bx 6Dx 7Bx 7Dx 8Dx Table 4 Parts listing Types 4362 and 4363 continued CRU part CRU part number number FRU part Description Tier 1 Tier 2 number Microprocessor 1 86 GHz type 4362 models 42x 43x 41Y3848 44x E4x type 4363 models 4Bx 4Cx 4Dx EBx Microprocessor 2 13 GHz type 4862 model 52x 54x 41Y3849 56x 57x E5x ECx type 4863 models 5Dx 5Bx 5Fx 5Gx Microprocessor 2 13 GHz 2x4MB type 4362 models 72x 43W0297 74x type 4863 models 7Bx 7Dx Microprocessor 2 4 GHz type 4362 models 62x 64x 41Y3850 type 4363 models 6Bx 6Dx Microprocessor 3 2 GHz 1MB type 4362 models 12x 43W0296 14x type 4363 models 1Bx 1Dx 6 Microprocessor 1 8 GHz type 4362 models 82x 84x oo 43W5150 type 4363 models 8Bx 8Dx 16 Microprocessor 2 4 GHz quad core 105 watt optional 43W5052 S Microprocessor 2 8 GHz type 4362 models 22x 24x E2x E3x type 4363 models 2Bx 2Dx 6 Microprocessor 3 4 GHz type 4362 models 32x EAx Uik 4363 model 3Bx Side cover with lock 25R8836 Power supply non redundant 400 watt type 4362 models 12x 14x 22x 24x 32x 34x 42x 43x 44x 52x 54x 62x 72x 82x 84x E2x E3x E4x EAx ECx type 4363 models 1Bx 1Dx 2Bx 2Dx 3Bx 3
71. 9M0135 1Dx 2Bx 2Dx 3Bx 3Dx 4Bx 4Cx 4Dx 5Bx 5Dx 5Fx 5Gx 6Bx 6Dx 7Bx 7Dx 8Bx 8Dx EBx DVD CD RW alternate type 4363 models 1Bx 1Dx 2Bx 26K5429 2Dx 3Bx 3Dx 4Bx 4Cx 4Dx 5Bx 5Dx 5Fx 5Gx 6Bx 6Dx 7Bx 7Dx 8Bx 8Dx EBx CD RW drive 48X alternate type 4362 models 12x 14x 39M3509 22X 24x 32x 34x 42x 43x 44x 52x 54x 56x 57x 62x 64x 72x 74x 82x 84x E2x E3x E4x E5x EAx ECx CD RW drive 48X primary type 4362 models 12x 14x 39M3511 22X 24x 32x 34x 42x 43x 44x 52x 54x 56x 57x 62x 64x 72x 74x 82x 84x E2x E3x E4x E5x EAx ECx Muroumer opto f oms OO Oo DVD ROM arive 1648 pions oms DVD RAM arive Rambo 8 opiona sco Diskete Drive 1 44 MB toptonal nera asso Bezel dekete arve optora 2er e C Hard disk drive SATA 80 GB fixed simple swap with tray 39M4503 optional Hard disk drive SATA 160 GB fixed simple swap with 39M4507 tray type 4362 models 43x 57x type 4363 models 4Cx EBx 28 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Table 4 Parts listing Types 4362 and 4363 continued CRU part CRU part number number FRU part Description Tier 1 Tier 2 number Hard disk drive SATA 250 GB fixed simple swap with 39M4511 tray optional Hard disk drive SAS 36GB 10K hot swap with tray 39R7364 optional Hard disk drive SAS 73 GB 10 K hot swap with tray 39R7348 option
72. AID adapter 035 272 Onn Adapter Drive test error Replace the attached drive 035 273 Onn Adapter Drive error Replace the attached drive 035 274 Onn Adapter Parameters set error 035 275 001 Adapter Communication error 035 276 001 Adapter CPU test error 035 277 001 Adapter Local RAM test error 035 278 001 Adapter NVSRAM test error Update the RAID controller firmware see Updating the firmware on page 15 Reseat the RAID adapter Replace the RAID adapter Update the RAID controller firmware see Updating the firmware on page 15 Reseat the RAID adapter Replace the RAID adapter Update the RAID controller firmware see Updating the firmware on page 15 Reseat the RAID adapter Replace the RAID adapter Update the RAID controller firmware see Updating the firmware on page 15 Reseat the RAID adapter Replace the RAID adapter Update the RAID controller firmware see Updating the firmware on page 15 Reseat the RAID adapter Replace the RAID adapter Chapter 5 Diagnostics 131 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service t
73. Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other countries or both Red Hat the Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registered trademarks of Red Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance CD drive speeds list the variable read rate Actual speeds vary and are often less than the maximum possible When referring to processor storage real and virtual storage or channel volume KB stands for approximately 1000 bytes MB stands for approximately 1 000 000 bytes and GB stands for approximately 1 000 000 000 bytes When referring to hard disk drive capacity or communications volume MB stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes Total user accessible Capacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM Maximum memory may require replacement of the standard memory with an optional memory module 154
74. Determination and Service Guide e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Beep code pesoto farn SSS O 1 2 4 RAM refresh verification failed 1 Reseat the DIMMs 2 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board 1 3 1 First 64 K RAM test failed Reseat the DIMMs Replace the lowest numbered pair of DIMMs with an identical known good pair of DIMMs then restart the server If the beep code error remains go to 3b Return one DIMM at a time from the failed pair to its connector restarting the server after each DIMM to identify the failed DIMM Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board 2 1 1 Secondary DMA register failed Trained service technician only Replace the system board 2 1 2 Primary DMA register failed Trained service technician only Replace the sy
75. Dx 4Bx 4Cx 4Dx 5Bx 5Dx 6Bx 7Bx 8Bx 8Dx EBx Power supply non redundant 401 watt alternate type 4362 models 12x 14x 22x 24x 32x 34x 42x 43x 44x 52x 54x 62x 72x 82x 84x E2x E3x E4x EAx ECx type 4363 models 1Bx 1Dx 2Bx 2Dx 3Bx 3Dx 4Bx 4Cx 4Dx 5Bx 5Dx 6Bx 7Bx 8Bx 8Dx EBx Power supply redundant 430 watt type 4362 models h h o_o O 42C1458 43W0401 WO 39Y7330 o Ce WO 39Y7281 56x 57x 64x 74x E5x type 4363 models 5Fx 5Gx 6Dx 7Dx Memory 512 MB 533 667 MHz PC2 4200 5300 ECC type 4362 models 12x 14x 22x 32x 42x 82x 24x 34x 43x 44x 52x 54x 56x 57x 62x 64x 84x E2x E3x E4x E5x EAx type 4363 models 1Bx 1Dx 2Bx 3Bx 4Bx 8Bx 2Dx 3Dx 4Cx 4Dx 5Bx 5Dx 5Fx 5Gx 6Bx 6Dx 8Dx Memory 1 GB 533 667 MHz PC2 4200 5300 ECC type 4362 models 72x 74x ECx type 4363 models 7Dx EBx 0 Memory 2 GB 667 MHz PC2 5300 ECC optional 41Y2854 System fan rear 25R8829 Battery 3 0 volt 33F8354 41Y2725 NO O 41Y2728 NO O 30 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Table 4 Parts listing Types 4362 and 4363 continued CRU part CRU part number number FRU part Description Tier 1 Tier 2 number C femna O n O emmo f Bezel rack assemoy optora 3oRo004 39R9363 39Y9758 39Y9783 39Y9728 Cable diskette drive optional CD DVD ROM bezel kit
76. S SATA hard disk drive backplane This procedure applies only to server models that have a SAS SATA hard disk drive backplane installed on the back of the hard disk drive cage To install the hard disk drive backplane complete the following steps Retaining tab Retaining latch SAS backplane i l release tab Locating pins 1 Place the bottom edge of the SAS SATA hard disk drive backplane in the lower lip of the drive cage 2 Tilt the top of the SAS SATA hard disk drive backplane toward the drive cage and over the locating pins 3 Install the two screws that secure the SAS SATA hard disk drive backplane to the drive cage 4 Press and hold the retaining tab on top of the cage then rotate the drive cage into the chassis until it locks into place 5 Connect the power and signal cables to the hard disk drive backplane 6 Install the front fan assembly onto the hard disk drive cage see Installing thel front system fan assembly on page 74 7 Install the hot swap hard disk drives that were removed from the hard disk drive cage see l 8 Install the lower bezel see Installing the lower bezel on page 42 9 Install the side cover see Installing the side cover on page 40 10 Lock the side cover if it was unlocked during removal 11 Reconnect the external cables and power cords then turn on the
77. VD test Depending on the server model e Replace the hot swap power supply e Trained service technician only Replace the non hot swap power supply Make sure that the BIOS code is at the latest level Trained service technician only Reseat the microprocessor Trained service technician only Replace the microprocessor Replace the following components one at a time in the order shown restarting the server each time DIMM identified by nn Trained service technician only System board See the error text to identify the failing DIMMs Replace the following components one at a time in the order shown restarting the server each time a DIMMs in bank n b Trained service technician only System board Rerun the diskette drive test using another diskette Reseat the diskette drive cable Replace the following components one at a time in the order shown restarting the server each time a Diskette drive b Trained service technician only System board Run the test again with a different CD or DVD Reseat the CD or DVD drive cable Replace the following components one at a time in the order shown restarting the server each time a CD or DVD drive b Trained service technician only System board Chapter 5 Diagnostics 133 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x320
78. aging materials for shipping that are supplied to yOu Chapter 4 Removing and replacing server components 59 Installing a hot swap hard disk drive This procedure applies only to server models that have hot swap hard disk drives Before you install a hot swap hard disk drive read the following information e The hot swap drives must be either all SAS hard disk drives or all SATA hard disk drives the two types cannot be combined e Inspect the drive tray for signs of damage e You do not have to turn off the server to install hot swap drives in the hot swap drive bays Note If you install the maximum number of hot swap hard disk drives four remove the EMC shield that is attached inside the lower bezel To install a hot swap hard disk drive complete the following steps Drive tray handle in open position 1 Touch the static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface 2 Make sure that the drive tray handle is in the open position 3 Align the drive assembly with the guide rails in the bay then carefully slide the drive assembly into the drive bay until the drive stops 4 Rotate the drive tray handle to the closed position 60 System x3200 Types 4362 and 4363 Problem Determination and Service Guide 5 Check the hard disk drive status
79. al Hard disk drive SAS 300 GB 10 K hot swap with tray 39R7344 optional Hard disk drive SAS 36 GB 15 K hot swap with tray 39R7346 optional Hard disk drive SAS 73 GB 15 K hot swap with tray 39R7366 optional Hard disk drive SATA 80 GB hot swap with tray 39M4521 optional Hard disk drive SATA 160 GB hot swap with tray type 39M4525 4362 model 57x type 4363 model 5Gx Hard disk drive SATA 250 GB hot swap with tray 39M4529 optional Hard disk drive SATA 500 GB hot swap with tray 39M4517 optional a Hard ask ave SATA 146 68 piona mre a Hard ask arive sim ulrabay enhanced Rambo S sco E sw o Retention racket PCI O o n Hard ask deve cage ssm ames econo ooo Hard ok ave cage esmae econ J 12 Hard disk drive backplane for 2 5 in and 3 5 in Hot Swap 39Y9757 SAS SATA hard disk drives type 4362 models 14x 24x 44x 56x 57x 62x 64x 72x 74x 84x E3x E4x E5x type 4363 models 1Dx 2Dx 4Dx 5Gx 5Fx 6Bx 6Dx 25R8842 2Bx 3Bx 4Bx 4Cx 5Bx 8Bx Hard disk drive duct assembly for part number 42C8910 39Y9860 LF Hard disk drive duct assembly for part number 42C8911 42C7507 LS System board assembly SS 42C1279 7Bx 7Dx 8Dx SAS SATA controller type 4862 models 14x 24x 44x Chapter 3 Parts listing System x3200 Types 4362 and 4363 29 12 hard disk drives type 4362 models 12x 22x 32x 42x 43x 52x 82x EAx ECx E2x type 43
80. all a non hot swap power supply observe the following precautions Statement 8 AA CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician 86 System x3200 Types 4362 and 4363 Problem Determination and Service Guide To remove a non hot swap power supply complete the following steps 1 Read the safety information that begins on page viil and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 39 Note It might be helpful to lay the server on its side for the remainder of this procedure 4 Disconnect the cables from the power supply to the system board and all internal components Attention Support the power supply While you remove the mounting screws After the screws are removed the power supply is loose and can damage other components in the server 5 While you support the power supply remove the four screws that secure it to the chassis then lift the power s
81. alling 76 removing 75 simple swap drives installing 63 removing 62 size 3 software problems 122 specifications 3 starting ServerGuide Setup and Installation CD 21 statements and notices 2 static sensitive devices handling 38 status LEDs 4 system board external connectors 10 system board continued installing 94 internal connectors 9 jumpers 13 LEDs 12 option connectors 11 removing 93 system reliability 36 system error log 138 system errorLED 4 system event log BMC 99 system event error log 99 T tape drive installing 54 57 remove 56 test log viewing 128 tests hard disk drive diagnostic 127 tools diagnostic 95 trademarks 153 U undetermined problems 148 United States electronic emission Class A notice 157 United States FCC Class A notice 157 Universal Serial Bus USB connectors front 4 rear 6 Universal Serial Bus USB problems 123 updating firmware 15 USB front connector assembly installing 81 removing 80 using Boot Menu program 22 Configuration Setup Utility program 15 IBM Configuration Setup Utility program 16 passwords 18 20 ServerGuide 20 V video connector 6 controller 3 video problems 117 W Web site ServerGuide 20 weight 3 Index 165 166 System x3200 Types 4362 and 4363 Problem Determination and Service Guide ype Part Number 49Y0071 Printed in USA 1P P N 49Y0071
82. and 4363 Problem Determination and Service Guide Diagnostic error codes The following table describes the error codes that the diagnostic programs might generate and suggested actions to correct the detected problems If the diagnostic programs generate error codes that are not listed in the table make sure that the latest levels of BIOS Remote Supervisor Adapter II SlimLine and ServeRAID code are installed In the error codes x can be any numeral or letter However if the three digit number in the central position of the code is 000 195 or 197 do not replace a CRU or FRU These numbers appearing in the central position of the code have the following meanings 000 The server passed the test Do not replace a CRU or FRU 195 The Esc key was pressed to end the test Do not replace a CRU or FRU 197 This is a warning error but it does not indicate a hardware failure do not replace a CRU or FRU Take the action that is indicated in the Action column but do not replace a CRU or a FRU See the description of Warning in Diagnostic text messages on page 128 for more information e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by
83. andling devices during cold weather Heating reduces indoor humidity and increases static electricity Returning a device or component If you are instructed to return a device or component follow all packaging instructions and use any packaging materials for shipping that are supplied to you 38 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation The illustrations in this document might differ slightly from your hardware Removing the side cover Attention Operating the server for more than 30 minutes with the side cover removed might damage server components For proper cooling and airflow replace the side cover before turning on the server To remove the side cover complete the following steps Cover release latch Key lock 1 Read the safety information that begins on page viil and Installation guidelines 2 If you are replacing a non hot swap component turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock the side cover 4 Press the cover release latch down as indicated by the two arrows on the latch and tilt the top of the side cover away from the chassis 5 Lift the side cover off the server and set it aside
84. ar system fan Attention e Replace a failed fan within 48 hours e To ensure proper cooling and airflow do not operate the server for more than 30 minutes with the side cover removed To remove the rear system fan complete the following steps kk 1 PAY ip KES A ILS NV G0 HE RE BLN ES f M WNN AZ N a fek SWEET LING AT Ly 2 N Rubber grommets 1 Turn off the server and all attached devices then disconnect all power cords and external cables 2 Unlock and remove the side cover see Removing the side cover on page 39 3 Remove any adapters that impede access to the fan and the fan connector on the system board see Removing an adapter on page 45 4 Disconnect the fan cable from the system board making a note of where the cable was connected for later installation 5 Grasp the fan with both hands and pull firmly extending the rubber grommets The grommets will be pulled through the holes in either the fan or the chassis and can then be removed 6 Pull the fan up and out of the chassis 7 If you are instructed to return the fan follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 71 Installing the rear system fan Attention
85. are full new entries will not overwrite existing entries therefore you must periodically clear them through the Configuration Setup Utility program the menu choices are described in the User s Guide When you are troubleshooting an error be sure to clear both logs so that you can find current errors more easily Important After you complete a repair or correct an error clear the BMC system event log to turn off the system error LED on the front of the server Entries that are written to the system event error log during the early phase of POST show an incorrect date and time as the default time stamp however the date and time are corrected as POST continues Each system event error log entry is displayed on its own page To move from one entry to the next use the Up Arrow 1 and Down Arrow t keys You can view the contents of the POST error log and the system event error log from the Configuration Setup Utility program For complete information about using the Configuration Setup Utility program see the User s Guide To view the error logs complete the following steps 1 Turn on the computer 2 When the prompt Press F1 for Configuration Setup is displayed press F1 3 Use one of the following procedures e To view the POST error log select Error Logs gt POST Error Log e To view the system event error log select Error Logs gt System Event Error Log e To view the BMC system event log select Advanced Setup gt Bas
86. ation for more information Reseat the following components a Hard disk drive backplane cable b ServeRAID adapter Replace the components listed in step 2 one ata time in the order shown restarting the server each time 035 253 Onn ServeRAID controller Onn initialization _ Make sure that the ServeRAID controller is failure Onn the controller number configured correctly See the ServeRAID documentation for more information Reseat the following components a Hard disk drive backplane cable b ServeRAID adapter Replace the components listed in step 2 one ata time in the order shown restarting the server each time a ServeRAID adapter b Hard disk drive backplane cable Replace the components listed in step 1 one ata time in the order shown restarting the server each time 035 254 Onn Setup error unable to allocate memory to Check the system resources and make more memory run test available see Using the Configuration Setup Utility program then run the test again 035 255 0nn Internal error 1 Reseat the hard disk drive backplane cable peso premaero 2 Replace the hard disk drive backplane 035 260 0nn System to controller interface failure 1 Reseat the ServeRAID adapter 2 Replace the ServeRAID adapter E 3 Restart the server 035 265 0nn Adapter Communication error 1 Update the RAID controller firmware see Updating the firmware on page 15 2 Reseat the RAID adapter 3 Replac
87. attached devices and turn on the server 78 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Removing the front panel assembly To remove the front panel assembly complete the following steps Release tab f 10 Read the safety information that begins on page vii and Installation guidelines on page 35 Turn off the server and all attached devices then disconnect all power cords and external cables Unlock and remove the side cover see Removing the side cover on page 39 Remove the lower bezel see Removing the lower bezel on page 41 Remove the upper bezel see Removing the upper bezel on page 43 Slide the drives in bay 1 and bay 2 forward slightly see Removing a CD or DVD arive on page 53 D drive on page 53 for more information It is not necessary to remove these drives If the server has hot swap power supplies remove the power supplies and the pa P cage see Removing the hot swap power supply cage on page Disconnect the front panel assembly cable from the system board noting the routing of the cable see System board internal connectors on page 9 for the location of the front panel connector Press up on the release tab of the front panel assembly and pull the assembly toward the rear of the server then remove the front panel assembly from the chassis If you are instructed to return the front pa
88. be sure that they are secure 035 xxx s99 Failed RAID test s number of failing Check the system event error log and replace any adapter slot indicated failing devices Note A FRU must be replaced by a trained service technician only Reseat the following components a RAID adapter in slot s b Cable for the RAID adapter in slot s Replace the following components one at a time in the order shown restarting the server each time a RAID adapter in slot s b Cable for the RAID adapter in slot s c Trained service technician only System board 132 System x3200 Types 4362 and 4363 Problem Determination and Service Guide e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description SSC Aton 075 xxx 000 Failed power supply test 089 xxx Onn Failed microprocessor test 201 xxx 00n Failed memory test Note n slot number of failing DIMM 201 xxx n99 Multiple DIMM failure Note n bank number of failing pair 206 xxx 000 Failed diskette drive test 215 xxx 000 Failed CD or D
89. ca Venezuela 110 120 V Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United States of America Venezuela mso depen owsoee iroenina Paraguay Unguey c ess Bread 39M5151 39M5158 39M5165 39M5172 39M5095 39M5081 3 39M5199 39M5068 39M5226 39M5233 34 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Chapter 4 Removing and replacing server components Replaceable components are of three types Tier 1 customer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your server Field replaceable unit FRU FRUs must be installed only by trained service technicians See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine whether a component is a Tier 1 CRU Tier 2 CRU or FRU For information about the terms of the warranty and getting service and assistance
90. client at IP yyy yyy yyy yyy Remote Login Successful Login ID Information only Remote Login Successful Login ID xX from Information only CMD mode client at IP yyy yyy yyy yyy Retried alert accepted from system x type y Information only sender s ID z Retry count exceeded Incorrect password Information only entered too many times for userid w x y Z RS485 broadcast from x ignored more than y Information only devices present on the RS485 network RS485 connection to system x has ended Information only RS485 network overload has cleared x or fewer Information only devices are present on the RS485 network RSA x Became the ISMP Gateway Information only Running the backup ASM main application Information only Secondary Device Event 00 x UNKNOWN y Information only Sending alert to remote system x type y ID z Information only Serial tamper delay triggered Possible serial Information only port break in attempt System board is over recommended Make sure that the fans have good airflow and are not temperature obstructed Trained service technician only Replace the system board System board is under recommended Make sure that the fans have good airflow and are not temperature Beuc eC Trained service technician only Replace the system board System Complex Powered Down Information only System error log full Clear the current logs Chapter 5 Diagnostics 141 Follow the suggested actions in
91. cognized A CD or DVD is not working correctly Make sure that The IDE channel to which the CD or DVD drive is attached primary or secondary is enabled in the Configuration Setup Utility program All cables and jumpers are installed correctly The signal cable and connector are not damaged and the connector pins are not bent The correct device driver is installed for the CD or DVD drive Run the CD or DVD drive diagnostic programs Reseat the CD or DVD drive cable Replace the following components one at a time in the order shown restarting the server each time a CD or DVD drive cable b CD or DVD drive c Trained service technician only System board Clean the CD or DVD Run the CD or DVD drive diagnostic programs Check the connector and signal cable for bent pins or damage Reseat the CD or DVD drive cable Replace the following components one at a time in the order shown restarting the server each time a CD or DVD drive cable b CD or DVD drive Chapter 5 Diagnostics 111 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed onl
92. connector assembly To install the front USB connector assembly complete the following steps J Spring clips Carefully insert the front USB cable through the opening in the front of the chassis Squeeze the spring clips on the sides of the front USB connector assembly and insert the assembly into the housing through the back of the housing Place the bottom edge of the housing into the bottom of the opening in the chassis then tilt the top of the housing into position until it clicks into place Reroute and connect the front USB cable to the system board see 4 System board internal connectors on page Q for the location of the front USB ee tS p connector Install the upper bezel see Installing the upper bezel on page 44 Install the lower bezel see Installing the lower bezel on page 42 Install the side cover see Installing the side cover on page 40 Lock the side cover if it was unlocked during removal Reconnect the external cables and power cords then turn on the attached devices and turn on the server Chapter 4 Removing and replacing server components 81 Removing the hot swap power supply cage This procedure applies only to server models that have hot swap power supplies To remove the power supply cage complete the following steps Retaining clips 1 Read the safety information t
93. ct program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FORA PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to yOu This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any r
94. ctions to correct the detected problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Power supply Front information panel power on LED Description No power to the server ora problem with the ac power source DC source or power supply power problem Standby power problem Lit Lit Flashing System power on problem Action Check the ac power to the server Make sure that the power cord is connected to a functioning power source Remove one power supply at a time Make sure that the power supply is connected to the power backplane Remove and replace one power supply at a time View the system error log see Error logs on page 99 View the system error log see Error logs on page 99 Remove one power supply at a time Trained service technician only Replace the power backplane View the system error log see Error logs on page 99 Make sure that the power cables are seated correctly Press the power control button on the control panel Remov
95. d disk drive diagnostic tests on drive X Reseat the following components depending on the server model e Hot swap models a Hard disk drive x b SAS SATA controller e Simple swap models a Hard disk drive x b Hard disk drive x cable Replace the following components one at a time depending on the server model in the order shown restarting the server each time e Hot swap models a Hard disk drive x b Hard disk drive backplane c SAS SATA controller e Simple swap models a Hard disk drive x b Hard disk drive x cable Trained service technician only Replace the system board Chapter 5 Diagnostics 103 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician eT 1801 A PCI adapter has requested memory resources that are not available 1802 No more I O space is available for a PCI adapter 1803 No more memory above 1 MB for a PCI adapter 1804 No more memory below 1 MB for a PCI adapter Make sure that no devices have been disabled in the Configuration Setup Utility program Change
96. d service technician only Replace the system board Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board Make sure that the fan sink has good airflow and is not obstructed Reseat the following components a Fan sink cable b Trained service technician only Fan sink Trained service technician only Reseat the microprocessor Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board Trained service technician only Reseat the microprocessor Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Traine
97. d service technician only Replace the system board Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board 144 System x3200 Types 4362 and 4363 Problem Determination and Service Guide e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a e service technician System error log message error log message We started a RS485 connection with remote ee only system x We will retry sending alert ID x when accepted Information only by a remote system it will have a different ID Windows blue screen has been captured Information only Chapter 5 Diagnostics 145 Solving SAS problems For any SAS error message one or more of the following devices might be causing the problem A failing SAS device adapter drive or controller An incorrect SAS termination jumper setting A missing or incorrectly installed SAS terminator A defective SAS terminator An incorrectly installed cable A defective cable For any SAS error
98. d service technician only System board No beep symptoms The following table describes situations in which no beep code sounds when POST is completed Table 5 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician No beeps occur and the 1 Trained service server operates correctly technician only Reseat the front information panel LED cable Trained service technician only Replace the front information panel LED assembly No beeps occur and there is See Solving undetermined no video problems on page 148 98 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Error logs The POST error log contains the three most recent error codes and messages that were generated during POST The BMC system event log contains messages that were generated by the mini BMC The system event error log contains messages that were generated during POST and all system status messages from the service processor The system event error log and BMC system event log are limited in size When these logs
99. data on the disk that you want to save back up the hard disk before you perform this procedure Note Before you format a hard disk make sure that the disk is not part of a mirrored pair To format a drive complete the following steps 1 From the list of adapters select the controller channel for the drive that you want to format and press Enter 2 Select SAS Topology and press Enter Select Direct Attach Devices and press Enter 4 To highlight the drive that you want to format use the Up Arrow and Down Arrow keys To scroll left and right use the Left Arrow and Right Arrow keys or the End key Press Alt D 5 To start the low level formatting operation select Format and press Enter o Creating a RAID array of hard disk drives To create a RAID array of hard disk drives complete the following steps 1 From the list of adapters select the controller channel for the drives that you want to mirror 2 Select RAID Properties Select the type of array that you want to create 4 Use the arrow keys to highlight the first drive in the pair then press the Minus or Plus key to change the mirror value to Primary 2 24 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Continue to select the next drive using the Minus or Plus key until you have all the drives for your array Press C to create the disk array Select Apply changes and exit menu to create the array Chapte
100. diskette or CD image The following items are downloadable from the Web atj http www ibm com servers e BIOS code e Diagnostics programs e Mini BMC firmware e Ethernet firmware e ServeRAID firmware e SAS firmware Major components contain VPD code You can select to update the VPD code when you update the BIOS code Configuring the server The following configuration programs are available to configure the computer e Configuration Setup Utility program The Configuration Setup Utility program is part of the basic input output system BIOS code in the server You can use this program to configure serial port assignments change interrupt request IRQ settings change the device startup sequence set the date and time set passwords and set the chassis intrusion detector For information about using this utility program see Using the IBM ServerGuide Setup and Installation CD The ServerGuide program provides software setup tools and installation tools that are designed for the server Use this CD during the installation of the server to configure basic hardware features such as an integrated SAS SATA controller with RAID capabilities and to simplify the installation of the operating system For information about using this CD see Using the ServerGuide Setup and Installation CD on page 20 e Boot Menu program The Boot Menu program is part of the BIOS code in the server Use it to temporarily assign a de
101. dly three flashes per second the adapter is identifying the drive When the drive is removed this LED also is visible on the hard disk drive backplane below the hot swap hard disk drive activity LED Chapter 1 Introduction 5 Rear view Power cord AC power LED DC power LED Serial 2 Mouse Fixed power supply The following illustration shows the connectors and indicators on the rear of the server Hot swap power supplies Keyboard Serial 1 Ha le Parallel m E Video F fe USB 2 ven A USB 2 Remote Supervisor Adapter II SlimLine Ethernet e f k Power cord connector Connect the power cord to this connector Serial 2 connector AC power LED DC power LED Connect a 9 pin serial device to this connector Mouse connector Connect a mouse device to this connector Keyboard connector Connect a keyboard to this connector Serial 1 connector Connect
102. e on the IBM Documentation CD that comes with your system Note For some IntelliStation models the Hardware Maintenance Manual and Troubleshooting Guide is available only from the IBM support Web site e Go to the IBM support Web site at http Awww ibm com servers eserver support iseries index hii series index html fo check for technical information hints tips and new device drivers or to submit a request for information You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product The documentation that comes with IBM systems also describes the diagnostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the documentation for the operating system or program Using the documentation Information about your IBM system and preinstalled software if any or optional device is available in the documentation that comes with the product That documentation can include printed documents online documents readme files and help files See the troubleshooting information in your system documentation for instructions for using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you
103. e problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom pen oo o o The monitor works when you 1 Make sure that turn on the server but the screen goes blank when you start some application programs e You installed the necessary device drivers for the application Run video diagnostics see Running the diagnostic programs on page 127 e If the server passes the video diagnostics the video is good see undetermined problems on page 148 e Trained service technician only If the server fails the video diagnostics replace the system board e The application program is not setting a display mode that is higher than the capability of the monitor The monitor has screen jitter or If the monitor self tests show that the monitor is working correctly consider the the screen image is wavy location of the monitor Magnetic fields around other devices such as unreadable rolling or distorted transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monit
104. e system board 7 If you are instructed to return the SAS SATA controller follow all packaging instructions and use any packaging materials for shipping that are supplied to you 84 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Installing the SAS SATA controller To install the SAS SATA controller complete the following steps SAS controller 1 Touch the static protective package that contains the SAS SATA controller to any unpainted surface on the outside of the server then remove the SAS SATA controller from the package 2 Position the SAS SATA controller over the connector and the plastic standoff then press the SAS SATA controller firmly into the connector and onto the plastic standoff 3 Connect the signal cable to the SAS SATA controller 4 Install and lock the side cover see Installing the side cover on page 40 5 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Chapter 4 Removing and replacing server components 85 Removing and replacing FRUs Field replaceable units FRUs must be installed only by trained service technicians Removing a non hot swap power supply This procedure applies only to server models that have a non hot swap power supply See Removing a hot swap power supply on page 64 for information about the removal of a hot swap power supply When you remove or inst
105. e the RAID adapter 2 Reseat the RAID adapter 3 Replace the RAID adapter 035 266 Onn Adapter CPU test error 1 Update the RAID controller firmware see Updating the firmware on page 15 130 System x3200 Types 4362 and 4363 Problem Determination and Service Guide e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Eor code Description SSSC Aen Adapter Local RAM test error Adapter NVSRAM test error Adapter Cache test error Adapter XOR engine test error 1 Update the RAID controller firmware see Updating the firmware on page 15 Reseat the RAID adapter Replace the RAID adapter Update the RAID controller firmware see Updating the firmware on page 15 Reseat the RAID adapter Replace the RAID adapter Update the RAID controller firmware see Updating the firmware on page 15 Reseat the RAID adapter Replace the RAID adapter Update the RAID controller firmware see Updating the firmware on page 15 Reseat the RAID adapter Replace the R
106. e the optional Remote Supervisor Adapter II SlimLine and try to turn on the server Trained service technician only Reseat the system board Trained service technician only Replace the system board Lit Lit Lit The power is No action is necessary good 126 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Diagnostic programs messages and error codes The server diagnostic programs are the primary method of testing the major components of the server As you run the diagnostic programs text messages and error codes are displayed on the screen and are saved in the test log A diagnostic text message or error code indicates that a problem has been detected to determine what action you should take as a result of a message or error code see Running the diagnostic programs To run the diagnostic programs complete the following steps 1 If the server is running turn off the server and all attached devices 2 Turn on all attached devices then turn on the server 3 When the prompt Press F1 For Configuration Setup appears press the F1 key 4 From the Configuration Setup Utility menu select Startup Options 5 From the Startup Options menu select Startup Sequence Options 6 Note the device that is selected as the first startup device Later you must restore this setting 7 Select CD DVD ROM as the first startup device 8 Press Esc two times to return to the Configuration Setup Utility menu
107. e the power supply cage to the chassis 3 Connect the cables from the power supply cage to the system board and all internal components 4 Reinstall both hot swap power supplies see Installing a hot swap power supply on page 66 5 Install the side cover see Installing the side cover on page 40 Lock the side cover if it was unlocked during removal 7 Reconnect the external cables and power cords then turn on the attached devices and turn on the server a Chapter 4 Removing and replacing server components 83 Removing the SAS SATA controller To remove the SAS SATA controller complete the following steps 1 Read the safety information that begins on page viil and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 39 4 Squeeze the tabs on both sides of the connector on the signal cable and remove the cable from the SAS SATA controller 5 Carefully disengage the tabs on each side of the SAS SATA controller connector and the front of the SAS SATA controller from the plastic standoff 6 Grasp the edges of the SAS SATA controller and pull it out of the connector If the standoff comes away from the system board with the controller gently pull it out of the controller and push it back into the hole on th
108. east 76 mm 3 in Replace the diskette drive 112 System x3200 Types 4362 and 4363 Problem Determination and Service Guide General problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician A cover lock is broken an LED If the part is a CRU replace it If the part is a FRU the part must be replaced by a is not working or a similar trained service technician problem has occurred Hard disk drive problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Remove the drive that is indicated on the diagnostic tests then run the hard disk Not all drives are recognized by drive diagnostic test again I
109. eboard Management Controller BMC Setting gt System Event Log Chapter 5 Diagnostics 99 POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Eror code pesonn Jon Three consecutive boot failures using the 1 Flash the system firmware to the latest level see default configuration Updating the firmware on page 15 2 Trained service technician only Replace the system board Tick timer internal interrupt failure Trained service technician only Replace the system board Internal timer channel 2 test failure Trained service technician only Replace the system board 1 Real time clock error _ Reseat the battery Clear CMOS See System board jumpers on page 13 Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board Real time clock battery failure _ Reseat the battery
110. echnician only that step must be performed only by a trained service technician Emer code Description Pn o 035 279 001 Adapter Cache test error 1 Update the RAID controller firmware see Updating the firmware on page 15 2 Reseat the RAID adapter 3 Replace the RAID adapter 035 280 001 Adapter Drive test error Replace the attached drive 035 281 001 Adapter Drive error Replace the attached drive 035 282 001 Adapter Parameters set error 1 Update the RAID controller firmware see Updating the firmware on page 15 2 Reseat the RAID adapter 3 Replace the RAID adapter 035 283 001 Adapter Battery error Replace the battery module on the RAID adapter 035 xxx cnn c ServeRAID channel number nn ID of 4 Check the system event error log and replace any failing hard disk drive indicated failing devices Note A FRU must be replaced by a trained service technician only Reseat the hard disk drive on channel C ID nn Replace the hard disk drive on channel C ID nn 035 xxx snn Failed hard disk drive with ID nn on RAID Check the system event error log and replace any adapter in slot s indicated failing devices Note A FRU must be replaced by a trained service technician only Reseat the disk with ID nn on adapter in slot s Replace the disk with ID nn on adapter in slot s 035 xxx 099 No adapters were found If an adapter is installed Reseat the adapter Check the adapter cables to
111. ect this choice to set up the serial port 2 Parallel Port Setup Select this choice to setup the parallel port Remote Console Redirection Select this choice to enable and configure serial remote video and keyboard redirection Internal Floppy Disk Chapter 2 Configuration information and instructions 17 Select this choice to disable or enable the internal diskette drive Mouse Select this choice to specify whether the mouse is installed or not installed Planar Ethernet Select this choice to disable or enable the Ethernet on the system board System MAC Address Select this choice to view the MAC addresses for network devices that are installed in the server Parallel ATA Select this choice to disable or enable the Parallel ATA Serial ATA Select this choice to disable or enable the Serial ATA Native Mode Operation Select this choice to configure the Native Mode Operation SATA Controller Mode Option Select this choice to configure the SATA Controller Mode Option SATA AHCI Select this choice to configure the SATA AHCI This selection is hidden if the SATA Controller Mode Option is set to compatible Video Select this choice to view the video information e Date and Time Select this choice to set the date and time in the server in 24 hour format hour minute second This choice is on the Configuration Setup Utility menu only e System Security Select this choice to se
112. ed covers and other parts in a safe place lf you must start the server while the cover is removed make sure that no one is near the server and that no other objects have been left inside the server Do not attempt to lift an object that you think is too heavy for you If you have to lift a heavy object observe the following precautions Make sure that you stand safely without slipping Distribute the weight of the object equally between your feet Use a slow lifting force Never move suddenly or twist when you lift a heavy object To avoid straining the muscles in your back lift by standing or by pushing up with your leg muscles 35 Make sure that you have an adequate number of properly grounded electrical outlets for the server monitor and other devices Back up all important data before you make changes to disk drives Have a small flat blade screwdriver available You do not have to turn off the server to install or replace hot swap power supplies hot plug adapters or hot plug Universal Serial Bus USB devices However you must turn off the server before performing any steps that involve removing or installing system board cables Blue on a component indicates touch points where you can grip the component to remove it from or install it in the server open or close a latch and so on Orange on a component or an orange label on or near a component indicates that the component can be hot swapped whic
113. ed to return the power supply follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 65 Installing a hot swap power supply This procedure applies only to server models that have hot swap power supplies See Installing a non hot swap power supply on page 88 for information about the installation of a non hot swap power supply To install a hot swap power supply complete the following steps Release lever Hot swap power supply 1 Place the power supply into the bay guides 2 Using the handle push the power supply toward the front of the chassis until it locks into place 3 Connect one end of the power cord into the connector on the back of the power supply and connect the other end of the power cord into a properly grounded electrical outlet 4 Make sure that both the ac and dc power LEDs on the rear of the power supply are lit indicating that the power supply is operating correctly 66 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Removing a memory module To remove a dual inline memory module DIMM complete the following steps f DIMM Retaining clip E 1 Read the safety information that begins on page viil and Installation guidelines on page 35 2 Turn off the server and all attached d
114. ee Installing the side cover on page 40 Remove the upper bezel see Installing the upper bezel on page 44 Remove the lower bezel see Installing the lower bezel on page 42 Disconnect the power and signal cables from the drive that is to be removed Press and hold the blue release button on the side of the bay to release the drive then pull the drive out of the front of the server Remove the drive retainer clip from the side of the drive Save the clip to use when you install the replacement drive If you are instructed to return the drive follow all packaging instructions and use any packaging materials for shipping that are supplied to you 56 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Installing a tape drive EMC shield Wr GSR Af Tape drive Y JU WE 8 WU We LR aT Drive retainer clip To install a tape drive complete the following steps Note It is necessary to remove power connector P9 from the interposer cable when installing the DDS 5 tape drive in hot swap models Refer to the instructions that come with the drive 1 a oe oO lf you are replacing a removed drive with a new drive make sure that e You have all the cables and other equipment that is specified in the documentation that comes with the new drive e You check the instructions that come
115. ee Chapter 5 Diagnostics on page 95 for additional information USB connectors Connect USB devices to these connectors 4 System x3200 Types 4362 and 4363 Problem Determination and Service Guide CD eject or DVD eject button Press this button to release a CD from the CD drive or a DVD from the DVD drive CD or DVD drive activity LED When this LED is lit it indicates that the CD drive or DVD drive is in use Optional External diskette eject button Press this button to release a diskette from the diskette drive Optional External diskette drive activity LED When this LED is lit it indicates that the diskette drive is in use Hot swap hard disk drive activity LED some models On some server models each hot swap drive has a hard disk drive activity LED When this green LED is flashing it indicates that the associated hard disk drive is in use When the drive is removed this LED also is visible on the hard disk drive backplane next to the drive connector The backplane is the printed circuit board behind drive bays 4 through 7 Hot swap hard disk drive status LED some models On some server models each hot swap hard disk drive has an amber status LED If this amber status LED for a drive is lit it indicates that the associated hard disk drive has failed If an optional ServeRAID adapter is installed in the server and the LED flashes slowly one flash per second the drive is being rebuilt If the LED flashes rapi
116. eferences in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you The following terms are trademarks of International Business Machines Corporation in the United States other countries or both Active Memory IBM TechConnect Active PCI IBM logo Tivoli Active PCI X IntelliStation Tivoli Enterprise AIX NetBAY Update Connector Alert on LAN Netfinity Wake on LAN Copyright IBM Corp 2007 153 BladeCenter Predictive Failure Analysis XA 32 Chipkill ServeRAID XA 64 e business logo ServerGuide X Architecture server ServerProven XpandOnDemand FlashCopy System x System x i5 OS Intel Intel Xeon Itanium and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks of Sun Microsystems Inc in the United States other countries or both
117. em summary This choice is on the full and limited Configuration Setup Utility menu Processor Summary Select this choice to view the processor information including the type speed and cache size of the microprocessor e System Information Select this choice to view information about the server When you make changes through other choices in the Configuration Setup Utility program some of those changes are reflected in the system information you cannot change settings directly in the system information This choice is on the full Configuration Setup Utility menu only e Devices and I O Ports Select this choice to view or change device assignments and input output I O ports Select this choice to enable or disable the mini PCI Express SAS and Ethernet controllers and standard connectors such as serial and parallel Enable is the default setting for all controllers If you disable a device it cannot be configured and the operating system will not be able to detect it this is equivalent to disconnecting the device If you disable the mini PCI Express SAS SATA controller and no SAS adapter is installed the server will have no SAS capability If you disable the integrated Ethernet controller and no Ethernet adapter is installed the server will have no Ethernet capability This choice is on the full Configuration Setup Utility menu only Serial Port 1 Select this choice to set up the serial port 1 Serial Port 2 Sel
118. emperature Server on 10 to 35 C 50 to 95 F Altitude 0 to 914 m 2998 0 ft Server off 40 to 60 C 40 to 140 F Altitude 0 to 2133 m 7000 0 ft Humidity operating and storage 8 to 80 Heat output Approximate heat output in British thermal units Btu per hour Minimum configuration 630 Btu per hour 185 watts Maximum configuration 1784 Btu per hour 523 watts Electrical input Sine wave input 50 or 60 Hz required Input voltage and frequency ranges automatically selected Input voltage low range Minimum 100 V ac Maximum 127 V ac Input voltage high range Minimum 200 V ac Maximum 240 V ac Input kilovolt amperes kVA approximately Minimum 0 20 kVA all models Maximum 0 55 kVA Notes 1 Power consumption and heat output vary depending on the number and type of optional features installed and the power management optional features in use These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute ANSI 812 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources The declared sound power levels indicate an upper limit below which a large number of computers will operate Chapter 1 Introduction
119. ems The xSeries and System x Tools Center is at http publib boulder iom com infocenter toolsctr v1 r0 index jsp Copyright IBM Corp 2007 1 The server might have features that are not described in the documentation that comes with the server The documentation might be updated occasionally to include information about those features or technical updates might be available to provide additional information that is not included in the server documentation These updates are available from the IBM Web site Complete the following steps to check for updated documentation and technical updates Note Changes are made periodically to the IBM Web site The actual procedure might vary slightly from what is described in this document 1 Go to 2 From the Hardware list select System x3200 and click Go 3 Click the Install and use tab 4 Click Product documentation Notices and statements in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document which is on the IBM System x Documentation CD Each statement is numbered for reference to the corresponding statement in the Safety Information document The following notices and statements are used in this document e Note These notices provide important tips guidance or advice e Important These notices provide information or advice that might help you avoid inconvenient or problem situations e Atten
120. er 4 Removing and replacing server components 73 Installing the front system fan assembly This procedure applies only to server models that have a front system fan assembly Attention e Replace a failed fan within 48 hours e To ensure proper cooling and airflow do not operate the server for more than 30 minutes with the side cover removed To install the front system fan assembly complete the following steps Front fan assembly 1 Insert the fan assembly retaining tab over the right edge of the hard disk drive backplane then rotate the fan assembly toward the backplane Do not fully close the fan assembly 2 Route the hard disk drive signal cable through the opening on the bottom edge of the fan assembly then route the hard disk drive power cable through the slot on the left edge of the fan assembly Ensure that the hard disk drive cables will not be pinched between the fan assembly and the hard disk drive backplane when the fan assembly is installed 3 Rotate the fan assembly toward the backplane until the release tabs are fully engaged 4 Rotate the drive cage toward the front of the server until it stops then press and hold the retaining tab on top of the cage while rotating the drive cage into the chassis until it locks into place 5 Connect the fan assembly cable to the system board see System board internal connectors on page 9
121. error LED DIMM 4 error LED 12 System x3200 Types 4362 and 4363 Problem Determination and Service Guide System board jumpers The following illustration shows the jumpers on the system board System rest nopop JP3 Serial 2 switch JP9 NMI button NMI button switch SW1 Clear CMOS jumper JP 2 s C s i JO Ke M 7 pij m I alll a E ao Boot block jumper JP6 mini BMC force update jumper JP 1 Force power on jumper JP8 The following table describes the function of each jumper block Table 2 System board jumper blocks
122. es your ServeRAID adapter or integrated SAS SATA controller with RAID capabilities e Device drivers that are provided for the server model and detected hardware e File system type that is selectable during setup ServerGuide features Features and functions can vary slightly with different versions of the ServerGuide program To learn more about the version that you have start the ServerGuide Setup and Installation CD and view the online overview Not all features are supported on all server models The ServerGuide program requires a supported IBM server with an enabled startable bootable CD drive In addition to the ServerGuide Setup and Installation CD you must have the operating system CD to install the operating system 20 System x3200 Types 4362 and 4363 Problem Determination and Service Guide The ServerGuide program performs the following tasks e Sets system date and time e Detects an installed SAS RAID adapter or controller and runs the SAS RAID configuration program e Checks the microcode firmware levels of a ServeRAID adapter and determines whether a later level is available from the CD e Detects installed hardware options and provides updated device drivers for most adapters and devices e Provides diskette free installation for supported Windows operating systems e Includes an online readme file with links to tips for your hardware and operating system installation Setup and configuration overview When you use the
123. evices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 39 4 Disconnect any cables that impede access to the DIMMs Locate the DIMM connector that contains the DIMM that is to be replaced see System board optional devices connectors on page 11 for DIMM slot locations Attention To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open and close the clips gently 6 Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM 7 If you are instructed to return the DIMM follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 67 Installing a memory module Note If you are replacing a faulty DIMM make sure that the replacement DIMM is the correct type of memory If you are adding DIMMs install the DIMMs in the sequence shown in the following table See the User s Guide for additional information about the type of memory that is compatible with the server Three DIMMs Not recommended Four DIMMs 1 3 2 4 To install a DIMM complete the following steps Retaining clip E 1 Make sure that the retaining clips on each end of the DIMM connector are fully open 2 Touch the static protective package that contains the DIMM to any unpainted me
124. f the remaining drives are recognized replace the drive the hard disk drive diagnostic that you removed with a new one test the Fixed Disk Test or the SCSI Attached Disk test The server stops responding Remove the hard disk drive that was being tested when the server stopped during the hard disk drive responding and run the diagnostic test again If the hard disk drive diagnostic test diagnostic test runs successfully replace the drive that you removed with a new one A hard disk drive was not Reseat all hard disk drives and cables then run the hard disk drive diagnostic detected while the operating tests again system was being started A hard disk drive passes the Run the diagnostic SCSI Attached Disk test see Running the diagnostic diagnostic Fixed Disk Test but n page 127 the problem remains Note Use the SCSI Attached Disk test for drives that are part of RAID arrays Use the Fixed Disk test for SATA drives that are not part of RAID arrays Chapter 5 Diagnostics 113 Intermittent problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed
125. fety information that begins on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover seg Removing the side cover on page 39 4 Remove the front system fan assembly a Disconnect the fan assembly cable from the system board and make a note of where the cable was connected for later installation b Press and hold the drive cage release tab on the side of the drive cage then rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place c Pull out on the front system fan assembly release tabs at the blue dots then rotate the fan assembly away from the drive cage slightly d Remove the cables from the slots on the fan assembly and remove the fan assembly from the drive cage 5 Disconnect the existing SATA controller cable from the hard disk drive backplate and from the controller then remove them from the server 6 Connect the ServeRAID 8s controller connector end see Figure 1 of the optional 4 drop combination signal and power simple swap SATA cable to the 48 System x3200 Types 4362 and 4363 Problem Determination and Service Guide 10 11 ServeRAID 8s controller card then for each installed drive attach one drop from the 4 drop end of the cable to the drive backplate connector see Figure T on the drive cage backplate and connec
126. floors nongrounded power extension cords power surges and missing safety grounds Use only approved tools and test equipment Some hand tools have handles that are covered with a soft material that does not provide insulation from live electrical currents Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools or testers Do not touch the reflective surface of a dental mirror to a live electrical circuit The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge Do not use this type of mat to protect yourself from electrical shock Do not work alone under hazardous conditions or near equipment that has hazardous voltages Locate the emergency power off EPO switch disconnecting switch or electrical outlet so that you can turn off the power quickly in the event of an electrical accident Disconnect all power before you perform a mechanical inspection work near power supplies or remove or install main units Before you work on the equipment disconnect the power cord If you cannot disconnect the power cord have the customer power off the wall box that Supplies power to the equipment and lock the wall box in the off position Never assume that power has been disconnected from a circuit Check it to make sure that
127. found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 158 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Taiwanese Class A warning statement BE Ae JE ap a FAA Az oe gt A Fe AE WY Bae PAE AR T AG E MAT SAT ae gt FERS DUP EMARE KARI FE wb a SF HOA Ro Chinese Class A warning statement lt E HA ILA A Am HEME 12r an A Be SIS RICA FL ERMIR TS A RE we Se ATA FLA ANY SE AITAI E HE Japanese Voluntary Control Council for Interference VCCI statement OREH HMERESE RUS 2ipHIBIRe VCC 1 DEE RSCDSAZAPRRWEE CT OZESREER CORT b LERDE E ASRS OEMHUED COBSICSSHS MATHERS Ot 5 BR APA EMBYET Appendix B Notices 159 160 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Index A AC power LED 7 acoustical noise emissions 3 adapter installing 46 removing 45 advanced setup 19 attention notices 2 B battery installing 69 removing 69 safety 69 battery return program 156 battery replacing 69 beep codes POST 96 bezel
128. g Save Settings Select this choice to save the changes that you have made in the settings Restore Settings Select this choice to cancel the changes that you have made in the settings and restore the previous settings Load Default Settings Select this choice to cancel the changes that you have made in the settings and restore the factory settings Exit Setup Select this choice to exit from the Configuration Setup Utility program If you have not saved the changes that you have made in the settings you are asked whether you want to save the changes or exit without saving them Chapter 2 Configuration information and instructions 19 Using passwords You can use any combination of up to seven characters A Z a z and 0 9 for the power on user password or the administrator password lf you set a power on password and an administrator password you can type either password at the password prompt that appears as you start the computer However if you want to change the settings in the Configuration Setup Utility program you must type the administrator password to access the full Configuration Setup Utility menu If you type the power on password you have access to only the limited Configuration Setup Utility menu Keep a record of the password in a secure place If you forget the power on or administrator password you can regain access to the computer through one of the following methods e f you have forgotten the power o
129. ge 11 2 When you start the server for the first time after you install a Remote Supervisor Adapter II SlimLine the startup process will take several minutes longer than a typical startup To install a replacement adapter complete the following steps f k LY G aS ZB elk Z 7 S AY EM 4 A M A Expansion slot screw Left side Front adapter l retention bracket Right side 46 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Check the instructions that come with the adapter for any requirements restrictions or cabling instructions It might be easier to route cables before you install the adapter Follow the instructions that come with the adapter to set jumpers or switches if any Touch the static protective package that contains the adapter to any unpainted metal surface on the server Then remove the adapter from the static protective package Avoid touching the components and gold edge connectors on the adapter If you are installing a full length adapter remove the blue adapter guide if any from the end of the adapter Adapter guide Carefully grasp the adapter by the top edge or upper corner and move the adapter directly from the static protective package to the expansion slot Align the adapter with the expansion slot guides then press the adapter
130. gure the simple swap SATA hard disk drives see LSI Configuration Utility program on page 23 2 If you install an optional RAID controller in the server such as the ServeRAID 8s controller use the configuration software that comes with the adapter to configure the drives The following table lists the different server configurations and the applications available for configuring and managing RAID arrays Table 3 RAID array configuration RAID array management before operating system is after operating system is Server configuration installed installed Integrated SATA and no SAS None None controller card installed SAS SATA controller card LSI Utility BIOS Utility MyStorage for monitoring LSI 1064 installed CTRL C ServerGuide storage only ServeRAID 8s adapter ServeRAID Manager ServeRAID Manager installed Hardware Boot CD BIOS ARCCONMF CLI Utility CTRL A ServerGuide Using the Configuration Setup Utility program This section provides instructions for starting the Configuration Setup Utility program and descriptions of the menu choices that are available Starting the Configuration Setup Utility program To start the Configuration Setup Utility program complete the following steps 1 Turn on the server If the server is already on when you start this procedure you must shut down the operating system turn off the server wait a few seconds until all in use LEDs are turned off and restart the ser
131. h means that if the server and operating system support hot swap capability you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component When you are finished working on the server reinstall all safety shields guards labels and ground wires For a list of supported optional devices for the server see http www iobm com servers eserver serverproven compat us System reliability guidelines To help ensure proper cooling and system reliability make sure that If the server has redundant power each of the power supply bays has a power supply installed in it There is adequate space around the server to allow the server cooling system to work properly Leave approximately 50 mm 2 in of open space around the front and rear of the server Do not place objects in front of the fans For proper cooling and airflow replace the server cover before turning on the server Operating the server for extended periods of time more than 30 minutes with the server cover removed might damage server components You have followed the cabling instructions that come with optional adapters You have replaced a failed fan within 48 hours You do not run the server without the air baffle installed Operat
132. hat begins on page viil and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 39 4 Remove both hot swap power supplies see Removing a hot swap power supply on page 64 Note It might be helpful to lay the server on its side for the remainder of this procedure 5 Disconnect the cables from the power supply cage to the system board and all internal components 6 Remove the four screws that secure the power supply cage to the chassis then slide the cage toward the front of the server to disengage the retaining clips from the top of the chassis and lift the cage out of the chassis 7 If you are instructed to return the power supply cage follow all packaging instructions and use any packaging materials for shipping that are supplied to you 82 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Installing the hot swap power supply cage This procedure applies only to server models that have hot swap power supplies To install the hot swap power supply cage complete the following steps Retaining clips 1 Place the power supply cage into the chassis and slide it toward the rear of the server until the retaining clips engage the top of the chassis 2 Install the four screws that secur
133. he Configuration Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during a Keyboard Reseat the keyboard cable 2 Replace the following components one at a time in the order shown restarting the server each time startup b Trained service technician only System board 134 System x3200 Types 4362 and 4363 Problem Determination and Service Guide e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician or code Description SSC Aen 302 XXX XXX Failed mouse test 1 Reseat the mouse cable Replace the following components one at a time in the order shown restarting the server each time a Mouse b Trained service technician only System board Replace the following components one at a time in the order shown restarting the server each time a Monitor b Trained service technician only System board 405 199 00n Failed No good link Check loopback plug _ Make sure that the loopback plug is a gigabit For single dual port n gt
134. he server See Diagnostic programs messages and error codes on page 127 for more information POST When you turn on the server it performs a series of tests to check the operation of the server components and some optional devices in the server This series of tests is called the power on self test or POST If a power on password is set you must type the password and press Enter when prompted for POST to run If POST is completed without detecting any problems one short beep occurs and the server startup is completed If POST detects a problem several beeps might sound or an error message is displayed See POST beep codes on page 96 and POST error codes on page F090 00 for more information Copyright IBM Corp 2007 95 POST beep codes A beep code is a combination of short or long beeps or series of short beeps that are separated by pauses For example a 1 2 3 beep code is one short beep a pause two short beeps and pause and three short beeps A beep code indicates that POST has detected a problem The following table describes the beep codes and suggested actions to correct the detected problems A single problem might cause more than one error message When this occurs correct the cause of the first error message The other error messages usually will not occur the next time POST runs Exception If there are multiple error codes that indicate a microprocessor error the error m
135. iewing the test log Diagnostic error codes Recovering from a BIOS update failure System error log messages Solving SAS problems Solving power problems Solving Ethernet controller problems Solving undetermined problems Problem determination tips Calling IBM for service Appendix A Getting help and technical assistance Before you call Using the documentation Getting help and information from the World Wide Web Software service and support ee ee Hardware service and support IBM Taiwan product service Appendix B Notices Trademarks Important notes Product recycling and disposal Battery return program Electronic emission notices 7 eee ae Federal Communications Commission FCC statement Industry Canada Class A emission compliance statement Australia and New Zealand Class A statement l United Kingdom telecommunications safety requirement European Union EMC Directive conformance statement Taiwanese Class A warning statement Chinese Class A warning statement 123 124 125 127 127 128 128 129 137 138 146 146 147 148 148 150 151 151 151 152 152 152 152 153 153 154 155 156 5 157 157 158 158 158 158 s 159 159 Japanese Voluntary Control Council for Interference VCCI statement Index 159 161 Contents V Vi System x3200 Types 4362 and 4363 Problem Determination and Service Guide
136. ift the system board out of the server Chapter 4 Removing and replacing server components 93 10 If you are instructed to return the system board follow all packaging instructions and use any packaging materials for shipping that are supplied to yOu Installing the system board To install the system board complete the following steps System board mounting screws 10 places 1 Insert the system board into the chassis and slide it toward the rear of the server until it fully engages the tabs in the chassis Note The tabs are fully engaged when the screw holes in the system board are aligned with the corresponding holes in the chassis 2 Install the seven screws that secure the system board to the chassis 3 Install any of the following components that you removed from the system board e SAS SATA controller see Installing the SAS SATA controller on page 85 e Battery see Installing the battery on page 69 e DIMMs see Installing a memory module on page 68 TA rocessor and fan sink see Installing a microprocessor and fan sink e Adapters see Installing an adapter on page 46 4 Press and hold the retaining tab on top of the cage then rotate the drive cage into the chassis until it locks into place 5 Reconnect any cables to the system board that you disconnected during removal 6 Install the side cover see
137. ight be in a microprocessor or in a microprocessor socket See Microprocessor problems on page 117 for information about diagnosing microprocessor problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician One short beep Indicates successful completion of None POST with no errors 1 1 3 1 CMOS write read test failed Reseat the battery 2 Clear CMOS See System board jumpers on page 13 Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board BIOS ROM checksum failed 1 Recover the BIOS code Trained service technician only Replace the system board 1 2 1 Programmable interval timer failed Trained service technician only Replace the system board 1 2 2 DMA initialization failed Trained service technician only Replace the system board 1 2 3 DMA page register write read failed Trained service technician only Replace the system board 96 System x3200 Types 4362 and 4363 Problem
138. ing 147 expansion slots 3 external connectors 6 10 e fan front assembly installing 74 removing 73 rear installing 72 removing 71 fan sink installing 91 removing 89 FCC Class A notice 157 features 3 ServerGuide 21 field replaceable units FRUs 28 firmware updating 15 Fixed Disk Test 127 force power on jumper 13 formatting hard disk drive 24 front USB connector assembly installing 81 removing 80 front panel assembly installing 80 removing 79 G guidelines installation 35 system reliability 36 H hard disk drive activity LED 4 5 diagnostic tests types of 127 formatting 24 problems 113 status LED 5 hard disk drives hot swap SAS or SATA installing 60 hot swap SAS or SATA removing 59 simple swap SATA installing 63 simple swap SATA removing 62 heat output 3 162 System x3200 Types 4362 and 4363 Problem Determination and Service Guide hot swap drive backplane activity LED 5 status LED 5 hot swap drives SAS or SATA installing 60 removing 59 hot swap power supply cage installing 83 removing 82 IBM Configuration Setup Utility program menu choices 17 starting 16 using 16 important notices 2 indicators 4 installing adapter 46 battery 69 bezel lower 42 upper 44 CD drive 54 DIMMs 68 diskette drive 54 drives bay 1 2 or3 54 DVD drive 54 fan front assembly 74 rear 72 fan sink 91 front USB connector assembly 81 front panel assembly 80 hot swap drives 60 hot swap power supply cage 83 ho
139. ing the server without the air baffle might cause the microprocessor to overheat The microprocessor socket always contains a microprocessor and fan sink For redundant and hot swappable operation on some models the power supplies are connected to 200 240 V ac 36 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Working inside the server with the power on Attention Static electricity that is released to internal server components when the server is powered on might cause the server to halt which could result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding system when working inside the server with the power on The server supports hot plug hot add and hot swap devices and is designed to operate safely while it is turned on and the cover is removed Follow these guidelines when you work inside a server that is turned on e Avoid wearing loose fitting clothing on your forearms Button long sleeved shirts before working inside the server do not wear cuff links while you are working inside the server e Do not allow your necktie or scarf to hang inside the server e Remove jewelry such as bracelets necklaces rings and loose fitting wrist watches e Remove items from your shirt pocket such as pens and pencils that could fall into the server as you lean over it e Avoid dropping any metallic objects such as paper clips hairpi
140. irst indicated by a lit system error LED on the front panel assembly of the server If this LED is lit one or more LEDs elsewhere in the server might also be lit and can direct you to the source of the error Important If the system error LED on the front of the server is lit but there are no other error indications clear the BMC system event log This log does not clear itself and if it begins to fill up the system error LED will be lit Also after you complete a repair or correct an error clear the BMC system event log to turn off the system error LED on the front of the server Before you work inside the server to view the LEDs read the safety information that begins on page viiland Handling static sensitive devices on page 38 lf an error occurs view the server LEDs in the following order 1 Check the front panel assembly on the front of the server If the system error LED is lit it indicates that an error has occurred 2 Check the front and rear of the server to determine whether any component LEDs are lit 124 System x3200 Types 4362 and 4363 Problem Determination and Service Guide 3 Remove the server cover and look inside the server for lit LEDs Certain components inside the server have LEDs that will be lit to indicate the location of a problem For example a DIMM error will light the LED next to the failing DIMM on the system board Look at the system service label on the inside of the computer side cover which
141. ispone de una serie de programas y servicios de devolucion de productos en varios paises a fin de ayudar a los propietarios de equipos a reciclar sus productos de Tl Se puede encontrar informacion sobre las ofertas de reciclado de productos de IBM en el sitio web de IBM http www ibm com ibm environment products prp shtml Notice This mark applies only to countries within the European Union EU and Norway This appliance is labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Hm COVY TIE EU BBB KV LOL ILBWCOABAENET T OFM ITIL EU BEC aT ORE a TR ata 2002 96 EC WEEE DF NL DHAEST WET COB EU ECET HARARE ORMEUVATINOR T eED TY ET OFNI HARA RICHI TES Ci IER UAT AYERS SZILSE Moe DAT OIE OM MITHOMOWET Appendix B Notices 155 Remarque Cette marque s applique uniquement aux pays de Union Europ enne et a la Norvege L etiquette du syst me respecte la Directive europ enne 2002 96 EC en mati re de D chets des Equipements Electriques et Electroniques DEEE qui determine les dispositions de retour et de recyclage applicables aux syst mes utilis s travers l Union eu
142. it has been disconnected If you have to work on equipment that has exposed electrical circuits observe the following precautions Make sure that another person who is familiar with the power off controls is near you and is available to turn off the power if necessary When you are working with powered on electrical equipment use only one hand Keep the other hand in your pocket or behind your back to avoid creating a complete circuit that could cause an electrical shock When using a tester set the controls correctly and use the approved probe leads and accessories for that tester Stand on a suitable rubber mat to insulate you from grounds such as metal floor strips and equipment frames Use extreme care when measuring high voltages To ensure proper grounding of components such as power supplies pumps blowers fans and motor generators do not service these components outside of their normal operating locations If an electrical accident occurs use caution turn off the power and send another person to get medical aid Safety IX Safety statements Important Each caution and danger statement in this documentation begins with a number This number is used to cross reference an English language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document For example if a caution statement begins with a number 1 translations for that cautio
143. ld not proceed because of the server configuration Warning The test could not be run There was no failure of the hardware that was being tested but there might be a hardware failure elsewhere or another problem prevented the test from running for example there might be a configuration problem or the hardware might be missing or is not being recognized The result is followed by an error code or other additional information about the error Viewing the test log To view the test log when the tests are completed select Utility from the top of the screen and then select View Test Log You can also press F3 from the diagnostic menus to view the summary test log To view the detailed test log press Tab while you are viewing the summary test log The test log data is maintained only while you are running the diagnostic programs When you exit from the diagnostic programs the test log is cleared To save the test log to a file on a diskette or to the hard disk click Save Log on the diagnostic programs screen and specify a location and name for the saved log file Notes 1 To create and use a diskette you must add an optional external diskette drive to the server 2 To save the test log to a diskette you must use a diskette that you have formatted yourself this function does not work with preformatted diskettes If the diskette has sufficient space for the test log the diskette can contain other data 128 System x3200 Types 4362
144. lete the following steps Fan sink retention lever EAE cng Orientation indicators 1 Read the safety information that begins on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Turn the server on its side so that it is lying flat with the cover facing up 4 Boh and remove the side cover see Removing the side cover on page 5 Disconnect any cables that impede access to the fan sink and microprocessor Attention The fan sink retention lever is spring loaded when the fan sink is in place Releasing the lever too quickly or allowing it to spring upward can damage the fan sink and surrounding components 6 Remove the fan sink from the microprocessor a Disconnect the fan sink cable from the system board b Release the fan sink retention lever by pressing down on the end moving it to the side and slowly releasing it to the open up position Important Be careful when you handle the microprocessor and fan sink If the microprocessor and fan sink will be reused do not contaminate the thermal material between them c Tip the top of the fan sink toward the front of the server while you slide it away from the lower flange of the retention module then remove it from the server After removal place the fan sink on its side on a clean flat surface Attention
145. lity program To use the Boot Menu program complete the following steps 1 Restart the server 2 Press F12 3 Select the startup device The next time the server is started it returns to the startup sequence that is set in the Configuration Setup Utility program Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS You can use it to configure the network as a startable device and you can customize where the network Startup optional devices occurs in the startup sequence Enable and disable the Broadcom NetXtreme Gigabit Ethernet Boot Agent from the Configuration Setup Utility program To enable the Broadcom NetXtreme Gigabit Ethernet boot agent complete the following steps 1 From the Configuration Setup Utility main menu select Startup Option and press Enter 2 Select Planar Ethernet PXE DHCP and use the Right Arrow gt key to set it to Planar Ethernet 3 Under the Startup Option Startup Sequence Options menu choice set the network planar device as the first startup device 4 Select Save Settings and press Enter Configuring the Broadcom NetXtreme Gigabit Ethernet controller The Ethernet controller is integrated on the system board It provides an interface for connecting to a 10 Mbps 100 Mbps or 1 Gbps network and provides full duplex FDX capability which enables simultaneous transmission and reception of data on the network
146. mentation also comes with the server e Installation Guide This printed document contains instructions for setting up the server and basic instructions for installing some options e User s Guide This document is in Portable Document Format PDF on the IBM xSeries Documentation CD It provides general information about the server including information about features and how to configure the server It also contains detailed instructions for installing removing and connecting optional devices that the server supports e Rack Installation Instructions This printed document contains instructions for installing the server in a rack e Safety Information This document is in PDF on the IBM System x Documentation CD It contains translated caution and danger statements Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document e Warranty and Support Information This document is in PDF on the System x Documentation CD It contains information about the terms of the warranty and getting service and assistance Depending on the server model additional documentation might be included on the IBM System x Documentation CD The xSeries and System x Tools Center is an online information center that contains information about tools for updating managing and deploying firmware device drivers and operating syst
147. message follow these suggested actions in the order in which they are listed until the problem is solved 1 4 5 Make sure that external SAS devices are turned on before you turn on the server Make sure that the cables for all external SAS devices are connected correctly If an external SAS device is attached make sure that the external SAS termination is set to automatic Make sure that the last device in each SAS chain is terminated correctly Make sure that the SAS devices are configured correctly Solving power problems Power problems can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition To diagnose a power problem use the following general procedure i 2 4 Turn off the server and disconnect all ac power cords Check for loose cables in the power subsystem Also check for short circuits for example if a loose screw is causing a short circuit on a circuit board Remove the adapters and disconnect the cables and power cords to all internal and external devices until the server is at the minimum configuration that is required for the server to start see Solving undetermined problems on page for the minimum configuration Reconnect all ac power cords and turn on the server If the server starts successfully replace the adapters and device
148. must be replaced by a trained service technician only Trained service technician only System board Run the Configuration Setup Utility program select Load Default Settings make sure that the date and time are correct and save the settings Reseat the battery Clear CMOS See System board jumpers on Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board Run the Configuration Setup Utility program select Load Default Settings make sure that the date and time are correct and save the settings Reseat the battery Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board Update the Remote Supervisor Adapter II SlimLine firmware Replace the Remote Supervisor Adapter II SlimLine Chapter 5 Diagnostics 101 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician 184 Power on
149. n 157 FCC Class A 157 notices and statements 2 O online publications 2 option connectors 11 optional device problems 119 optional devices connectors 6 P parallel connector 6 parts listing 27 28 password forgotten power on 20 setting 18 passwords using 20 PCI configuration 19 pointing device problems 115 ports Ethernet 7 parallel 6 serial 1 6 serial 2 6 Universal Serial Bus USB 4 6 video 6 POST 95 beep codes 96 error codes 100 error log 99 power control button 4 power cords 33 power problems 120 146 power supply hot swap installing 66 removing 64 non hot swap installing 88 removing 86 specifications 3 power cord connector 6 power on LED 4 power on self test POST 95 problem isolation tables 111 problems CD ROM DVD ROM drive 111 diskette drive 112 Ethernet controller 147 hard disk drive 113 intermittent 114 keyboard 114 memory 116 problems continued microprocessor 117 monitor 117 mouse 115 optional devices 119 pointing device 115 POST BIOS 100 power 120 146 serial port 121 ServerGuide 122 software 122 undetermined 148 USB port 123 video 117 processor control 19 publications 1 R RAID array creating 24 recovering BIOS update failure 137 Remote Supervisor Adapter II SlimLine installing 46 removing adapter 45 battery 69 bezel lower 41 upper 43 CD drive 53 DIMMs 67 diskette drive 53 DVD drive 53 fan front assembly 73 rear 71 fan sink 89 front USB connector assembly
150. n password and an administrator password is set type the administrator password at the power on prompt Start the Configuration Setup Utility program and change the power on password e Remove the battery and then install the battery Using the ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD contains a setup and installation program that is designed for your server The ServerGuide program detects the server model and optional hardware devices that are installed and uses that information during setup to configure the hardware The ServerGuide program simplifies operating system installations by providing updated device drivers and in some cases installing them automatically If the ServerGuide Setup and Installation CD did not come with the server you can download the latest version of the ServerGuide program You can download a free image of the ServerGuide Setup and Installation CD or you can purchase the CD To download the image go to the IBM ServerGuide Web page afitp iwww ibm com pelgtechinfolMIGR ZKPPT htm To purchase the latest ServerGuide Setup and Installation CD go to the ServerGuide fulfillment Web site at http www ibm com servers eserver xseries systems_management serverguide The ServerGuide program has the following features e An easy to use interface e Diskette free setup and configuration programs that are based on detected hardware e ServeRAID Manager program which configur
151. n statement appear in the Safety Information document under statement 1 Be sure to read all caution and danger statements in this documentation before you perform the procedures Read any additional safety information that comes with your server or optional device before you install the device X System x3200 Types 4362 and 4363 Problem Determination and Service Guide Statement 1 A A DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard e Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect Turn everything OFF Turn everything OFF First attach all cables to devices First remo
152. need additional or updated device drivers or other software IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates To access these pages go tofhitp iwmwibm com serversieserver supportixseries lindex html and follow the instructions Also some documents are available through the IBM Publications Center at http www ibm com shop publications order Copyright IBM Corp 2007 151 Getting help and information from the World Wide Web On the World Wide Web the IBM Web site has up to date information about IBM systems optional devices services and support The address for IBM xSeries and System x information is http www ibm com systems x The address for IBM IntelliStation information is http www ibm com intellistation You can find service information for IBM systems and optional devices at http www ibm com servers eserver support xseries index html Software service and support Through IBM Support Line you can get telephone assistance for a fee with usage configuration and software problems with xSeries and System x servers BladeCenter products IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region see http www iobm com services sl products For more information about Support Line and other IBM services see http www ibm com services or see http
153. nel assembly follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 79 Installing the front panel assembly To install the front panel assembly complete the following steps Release tab 1 Position the front end of the front panel assembly in the channel above drive bay 1 on the left side of the chassis 2 Push the front panel assembly toward the front of the chassis until it clicks into place 3 Reroute and connect the front panel assembly cable to the system board see System board internal connectors on page 9 for the location of the front panel connector 4 Ifthe server has hot swap power supplies install the power supply cage and B3 power supplies see Installing the hot swap power supply cage on page 5 Push the drives in bay 1 and bay 2 into the drive bays see Installing a CD or VD arive on page 54 D drive on page 54 for more information Install the upper bezel see Installing the upper bezel on page 44 Install the lower bezel see Installing the lower bezel on page 42 Install the side cover see Installing the side cover on page 40 Lock the side cover if it was unlocked during removal Reconnect the external cables and power cords then turn on the attached devices and turn on the server ose eS a p h Remo
154. nfiguration Setup Utility program If you are using a USB mouse or pointing device and it is connected to a USB hub disconnect the mouse or pointing device from the hub and connect it directly to the server Replace the following components one at a time in the order shown restarting the server each time a Mouse or pointing device b Trained service technician only System board Chapter 5 Diagnostics 115 Memory problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The amount of system memory 41 Make sure that that is displayed is less than the amount of installed physical memory The memory modules are seated correctly No error LEDs are lit on the front panel assembly or on the system board You have installed the correct type of memory If you changed the memory you updated the memory configuration in the Configuration Setup Utility program All DIMMs are enabled The server might have automatically disabled a DIMM when it detected a problem If a DIMM was disabled by a system management inte
155. not clear itself and if it begins to fill up the system error LED will be lit Also after you complete a repair or correct an error clear the BMC system event log to turn off the system error LED on the front of the server i Check for the following results e Successful completion of POST indicated by one beep e Successful completion of startup 3 Did more than one beep sound or was a POST error code displayed e Yes Find the beep code or error code in POST beep codes on page 96jor POST error codes on page 100 if necessary see Solving undetermined problems on page 148 e No Find the failure symptom in Troubleshooting tables on page 111 if necessary run the diagnostic programs see Running the diagnostic programs on page 127 lf you receive an error see Diagnostic error codes on page 129 Ifthe diagnostic programs were completed successfully and you still suspect a problem see Solving undetermined problems on page 148 Checkpoint codes trained service technicians only A checkpoint code identifies the check that was occurring when the server stopped it does not provide error codes or suggest replacement components Checkpoint codes are shown on the checkpoint display which is on the system board By using the checkpoint display you do not have to wait for the video to initialize each time that you restart the server There are two types of checkpoint codes complex prog
156. ns and screws into the server Chapter 4 Removing and replacing server components 37 Handling static sensitive devices Attention Static electricity can damage the server and other electronic devices To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them To reduce the possibility of damage from electrostatic discharge observe the following precautions Limit your movement Movement can cause static electricity to build up around you The use of a grounding system is recommended For example wear an electrostatic discharge wrist strap if one is available Always use an electrostatic discharge wrist strap or other grounding system when working inside the server with the power on Handle the device carefully holding it by its edges or its frame Do not touch solder joints pins or exposed circuitry Do not leave the device where others can handle and damage it While the device is still in its static protective package touch it to an unpainted metal part on the outside of the server for at least 2 seconds This drains static electricity from the package and from your body Remove the device from its package and install it directly into the server without setting down the device If it is necessary to set down the device put it back into its static protective package Do not place the device on the server cover or on a metal surface Take additional care when h
157. ny are installed b Power supply cables on the system board Trained service technician only Replace the system board Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board Trained service technician only Replace the system board Chapter 5 Diagnostics 143 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician System shutoff due to continuous 5V over voltage System shutoff due to continuous 5V under voltage System shutoff due to CPU over temperature System shutoff due to VRM 1 over voltage System shutoff due to VRM 1 under voltage System under recommended voltage for 12V System under recommended voltage on 2 5V System under recommended voltage on continuous 5V Make sure that all fans have good airflow and are not obstructed Traine
158. oard and other optional devices Install the side cover see Installing the side cover on page 40 Lock the side cover Reconnect the external cables and power cords then turn on the attached devices and turn on the server Chapter 4 Removing and replacing server components 49 Installing the hot swap SAS SATA cable The following is an illustration of the optional single drop hot swap SAS SATA cable for cabling the ServeRAID 8s controller card in hot swap SAS and hot swap SATA servers Drive backplane connector ii ServeRAID 8s controller connector Figure 2 To install the optional single drop hot swap SAS SATA cable complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page B9 4 Remove the front system fan assembly a Disconnect the fan assembly cable from the system board and make a note of where the cable was connected for later installation b Press and hold the drive cage release tab on the side of the drive cage then rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place c Pull out on the front system fan assembly release tabs at the blue dots then ro
159. ollowing optical IDE drives CD ROM DVD ROM optional DVD ROM CD RW optional Multiburner optional Drive bays depending on the model e Two 5 25 in bays one optical drive installed e One 3 5 in removable media drive bay e Four 3 5 in or 2 5 in hard disk drive bays PCI expansion slots depending on the model e One PCI Express x8 slot e One PCI Express x1 slot e Three PCI 32 bit 83 MHz slots Fans Three speed controlled fans Power supply One of the following e Two redundant 430 watt 90 240 V ac e One nonredundant 400 watt 90 240 V ac Size Height 438 mm 17 25 in Depth 540 mm 21 25 in Width 216 mm 8 5 in Weight 16 3 kg 36 Ib to 25 2 kg 56 lb depending upon configuration Integrated functions e Mini baseboard management controller mini BMC Broadcom BCM5721 10 100 1000 Ethernet controller on the system board with RJ 45 Ethernet port Two serial ports One parallel port Four port Serial ATA controller One internal SAS port mini PCI slot Six Universal Serial Bus USB v2 0 ports two on front and four on rear Keyboard port Mouse port ATA 100 single channel IDE controller bus mastering ATI ES1000 video controller Compatible with SVGA and VGA 16 MB SDRAM video memory Diagnostic LEDs e Fans e Memory e Power supply Acoustical noise emissions e Sound power idling 5 0 bel e Sound power operating 5 3 bel Environment Air t
160. on unknown Information only Power off Information only Power on Information only PPP xxx PPP Cfg Local Information only IP aaa aaa aaa aaa Remote IP bbb bbb bbb bbb NetMsk ccc ccc ccc ccc Auth ddd PPP_1 Client Connected at xxx bps Information only PPP_1 User requested to abort PPP interface Information only 140 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician System error log message Received alert from system x type y sender s ss only ID z Remote access attempt failed Information only Remote access attempt failed Invalid userid or Information only password received Userid is x from WEB browser at IP yyy yyy yyy yyy Remote access attempt failed Invalid userid or Information only password received Userid is xX from CMD mode client at IP yyy yyy yyy yyy Remote access attempt failed Invalid userid or Information only password received Userid is x from TELNET
161. ons and use any packaging materials for shipping that are supplied to you 90 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Installing a microprocessor and fan sink To install the microprocessor and fan sink complete the following steps Note Do not mix dual core and quad core microprocessors in the same system TIE NJ EY V NN NIN NN VAV II V NAN ZAN AAN Qe Fan sink retention lever Orientation indicators 1 Make sure that the microprocessor socket lever and cover are in the fully open position Attention Use the vacuum tool that comes with the replacement part to install the microprocessor Dropping the microprocessor during installation can damage the contacts Also contaminants on the microprocessor contacts such as oil from your skin can cause connection failures between the contacts and the socket 2 Install the microprocessor by using the vacuum tool and completing the following steps Vacuum tool Chapter 4 Removing and replacing server components 91 a Squeeze and hold the bladder of the tool then place the suction cup on the microprocessor and release the bladder Note To maintain correct orientation between the microprocessor and the microprocessor socket during installation observe the following information e The microprocessor has two notches that are keyed to two tabs on the sides of the socket
162. operation to prevent the 301 POST error message from being displayed during startup If you are using a USB keyboard and it is connected to a USB hub disconnect the keyboard from the hub and connect it directly to the server Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Trained service technician only System board 114 System x3200 Types 4362 and 4363 Problem Determination and Service Guide e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The mouse or pointing device 1 Make sure that does not work 7 e The mouse is compatible with the server See http www ibm com servers eserver serverproven compat us The mouse or pointing device cable is securely connected to the server If you are using a PS 2 mouse or pointing device the keyboard and mouse or pointing device cables are not reversed The mouse or pointing device device drivers are installed correctly The server and the monitor are turned on The mouse option is enabled in the Co
163. optional 13N2450 25R8849 Cable 400 watt DAS type 4362 models 24x 44x 62x 14x 72x 84x E3x E4x type 4363 models 1Dx 2Dx 4Dx 6Bx 7Bx 8Dx Cable IDE signal a Cable management arm optional Cable SAS 4X signal type 4362 models 14x 24x 44x 56x 57x 62x 64x 72x 74x 84x E3x E4x E5x type 4363 models 1Dx 2Dx 4Dx 5Fx 5Gx 6Bx 6Dx 7Bx 7Dx 8Dx ae Cable SCSI SAS 610 MM SFF 8484 RA TO SFF 8087 BS 43W4473 ee Cable SAS SATA 610 MM SFF 8484 RA to 4 SATA SS 43W4477 panel mount pasarane ers oo C posea e S C koese O C foeren O a kt Retainer or optical ana arene arves seso Chapter 3 Parts listing System x3200 Types 4362 and 4363 31 13N2466 39Y9761 41Y3884 Table 4 Parts listing Types 4362 and 4363 continued CRU part CRU part number number FRU part Description Tier 1 Tier 2 number E Saw _ Miscetaneous hardware kt opona evra iscetaneous hardware ktoptona wer _ iscetanecus parski opion f oons Mouse optical 2 button 39Y9875 ff Panel mount cable assembly SATA type 4362 model 138N2413 12x 22x 32x 42x 43x 52x 82x EAx ECx E2x type 4363 model 1Bx 2Bx 3Bx 4Bx 4Cx 5Bx 8Bx Power supply cage for redundant or hot swap power 39Y7283 supplies type 4862 models 56x 57x 64x E5x type 4363 models 5Fx 5Gx 6Dx PSU adapter bracket type 4362 models 12x 14x 22x 42C7509 24x 32x 42x 43x 44x 52x 62x 72x
164. or while it is turned on might cause screen discoloration Move the device and the monitor at least 305 mm 12 in apart and turn on the monitor Notes a To prevent diskette drive read write errors make sure that the distance between the monitor and any external diskette drive is at least 76 mm 3 in b Non IBM monitor cables might cause unpredictable problems Reseat the monitor cable Replace the following components one at a time in the order shown restarting the server each time a Monitor b Trained service technician only System board Wrong characters appear on the 1 Reseat the monitor cable Replace the following components one at a time in the order shown restarting the server each time a Monitor b Trained service technician only System board 118 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Optional device problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved SeeParts listing System x 3200 Types 4362 and 4363 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician An IBM optional device that was just installed does not work Make sure that e The device is designed for the
165. ord that it finds Advanced Setup Select this choice to change values for advanced hardware features such as CPU options and PCI configuration Important The server might malfunction if these options are incorrectly configured Follow the instructions on the screen carefully This choice is on the full Configuration Setup Utility menu only CPU Option Select this choice to view the Advanced Processor Options information PCI Bus Control Select this choice to view the system resources that are used by the installed PCI or PCI Express devices IPMI Select this choice to view the IPMI specification version BMC hardware firmware version system event log LAN settings and to enable or disable the clear system event log and BIOS POST watchdog Disable is the default setting for clearing the system event log and BIOS POST watchdog View System Event Log Select this choice to view the System Event Log LAN settings Select this choice to view the Mini BMC IP subnet and gateway addresses NMI Option Select this choice to enable or disable the NMI reboot Enabled is the default setting Error Logs Select this choice to view or clear error logs Post Error Log Select this choice to view the Post Error log entries System Event Error Log Select this choice to view the system event and error messages that the system generated during POST and runtime Press Enter to erase the system event error lo
166. ot turn off Determine whether you are using an Advanced Configuration and Power Interface ACPI or a non ACPI operating system If you are using a non ACPI operating system complete the following steps a Press Ctrl Alt Delete Turn off the server by holding the power control button for 5 seconds b c Restart the server d If the server fails POST and the power control button does not work disconnect the ac power cord for 20 seconds then reconnect the ac power cord and restart the server Trained service technician only If the problem remains or if you are using an ACPI aware operating system suspect the system board 120 System x3200 Types 4362 and 4363 Problem Determination and Service Guide e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The server unexpectedly shuts down and the LEDs on the front panel assembly are not lit Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363
167. ould not connect Information only at phone number x y Z ENET eee DHCP Information only HstNme a DN b IP ccc ccc ccc ccc GW ddd ddd ddd ddd NMsk fff fff fff fff DNS1 gg99 999 999 999 DNS2 hhh hhh hhh hhh ENET eee IP Cfg HstName x Information only IP ccc ccc ccc ccc GW ddd ddd ddd ddd NetMsk fft fff fff fff Failure reading an 12C device possible bus i Reseat the following components failure a AC power cords b Hot swap power supplies if any are installed c Power supply cables on the system board Trained service technician only Replace the system board Fan x Failure Make sure that fan x is not obstructed Reseat the fan x cable Replace fan x Fan x Outside Recommended Speed Make sure that fan x is not obstructed Reseat the fan x cable Replace fan x Chapter 5 Diagnostics 139 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Flash of x by y via z was successful w Information only Flash of x via z failed for user Z Z Information only Flash s
168. p backplate 7 5 Installing the simple swap backplate eee ew ce aw se 2 FC Removing the SAS SATA hard disk drive backplane pe ee te oe ee 4 PO Installing the SAS SATA hard disk drive backplane 78 Removing the front panel assembly 79 Installing the front panel assembly 80 Removing the front USB connector assembly 80 Installing the front USB connector assembly 81 Removing the hot swap power supply cage 82 Installing the hot swap power supply cage 88 Removing the SAS SATA controller 2 2 84 Installing the SAS SATA controller a 2 85 Removing and replacing FRUs 2 86 Removing a non hot Sswap power supply 86 Installing a non hot swap power supply 88 Removing the microprocessor and fan sink 89 Installing a microprocessor and fan sink 91 Removing the system board 2 2 ww es YB Installing the system board 94 Chapter 5 Diagnostics 2 95 Diagnostic tools 4 amp amp amp amp amp Se amp oe we amp amp BS POST amp Oe ew Peewee et bee e Se eee eo 2 we POST beep codes Ae eee eee ee ee ee oe ee ae ee oO No beep symptoms 2 ee ee ee ee ee 9B
169. password damaged Run the Configuration Setup Utility program select Load Default Settings and save the settings Reseat the battery Clear CMOS See System board jumpers on page 13 Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board VPD serial number not set Set the serial number by updating the BIOS code level see Updating the firmware on page 15 Trained service technician only Replace the system board Three attempts were made to access the Restart the server and enter the administrator server with an incorrect password password then run the Configuration Setup Utility program and change the power on password A DIMM has been disabled by system Make sure that the DIMM is installed correctly see Installing a memory module on page 68 Replace the DIMM Trained service technician only Replace the system board 301 Keyboard or keyboard controller error __ If you have installed a USB keyboard run the Configuration Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup Reseat the keyboard cable Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Trained service technician only System board Keyboard controller failure
170. r 2 Configuration information and instructions 25 26 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Chapter 3 Parts listing System x3200 Types 4362 and 4363 The following replaceable components are available for the System x3200 Types 4362 and 4363 servers models 32x 34x 42x 44x 52x 54x 62x 3Bx 3Dx 4Bx 4Dx 5Bx 5Dx and 6Bx except as specified otherwise in Table 4 on page 28 27 Copyright IBM Corp 2007 Replaceable server components Replaceable components are of three types e Tier 1 customer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation e Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your server e Field replaceable unit FRU FRUs must be installed only by trained service technicians For information about the terms of the warranty and getting service and assistance see the Warranty and Support Information document Table 4 Parts listing Types 4362 and 4363 CRU part CRU part number number FRU part Description Tier 1 Tier 2 number 3 Front USB connector assembly cable ee 26K7340 ee 4 CD ROM Half high primary type 4363 models 1Bx 3
171. r any cables that impede access to the adapter 5 If you are removing a full length adapter press on the retaining tab on the left side of the front adapter retention bracket until the release lever on the right side of the bracket clicks into place 6 Remove the expansion slot screw at the rear of the adapter 7 Carefully grasp the adapter by its top edge or upper corners and pull the adapter from the server Attention Expansion slot covers must be installed in all empty slots This maintains the electronic emissions standards of the computer and ensures proper ventilation of computer components Chapter 4 Removing and replacing server components 45 8 If the adapter is not being replaced install an expansion slot cover in the expansion slot opening 9 If you are instructed to return the adapter follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing an adapter For information about the types of adapters that the server supports and other information that you might consider when you install an adapter see the User s Guide For the locations of the expansion slots and optional device connectors see System board optional devices connectors on page 11 Notes 1 If you are replacing a Remote Supervisor Adapter II SlimLine it must be installed in its dedicated connector on the system board see System board loptionai devices connectors on pa
172. rammable logic device CPLD hardware checkpoint codes and BIOS checkpoint codes The BIOS checkpoint codes might change when the BIOS code is updated 110 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms n page 127 for information about testing the server If you cannot find the problem in these tables see Running the diagnostic If you have just added new software or a new optional device and the server is not working complete the following steps before using the troubleshooting tables 1 Check the LEDs on the front panel or the system board see Error LEDs on page 124 2 Remove the software or device that you just added 3 Run the diagnostic tests to determine whether the server is running correctly 4 Reinstall the new software or new device CD or DVD drive problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The CD or DVD drive is not re
173. rating system CD is supported on the server If the installed the option is not operating system is supported no logical drive is defined RAID servers Run the available ServerGuide program and make sure that setup is complete Software problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician You suspect a software 1 To determine whether the problem is caused by the software make sure that problem e The server has the minimum memory that is needed to use the software For memory requirements see the information that comes with the software If you have just installed an adapter or memory the server might have a memory address conflict The software is designed to operate on the server Other software works on the server The software works on another server If you receive any error messages while you use the software see the information that comes with the software for a description of the messages and suggested solutions to the problem Contact your place of purchase of the software 122 System x3200 Types 43
174. re multiple error codes or LEDs that indicate a microprocessor error the error might be in a microprocessor or in a microprocessor socket See a a vaettawal te tein 41 te information about diagnosing microprocessor problems Before you run the diagnostic programs you must determine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except the ones that test the storage unit that is a hard disk drive in the storage unit or the storage adapter that is attached to the storage unit The failing server might be part of a cluster if any of the following conditions is true You have identified the failing server as part of a cluster two or more servers sharing external storage devices One or more external storage units are attached to the failing server and at least one of the attached storage units is also attached to another server or unidentifiable device One or more servers are located near the failing server Important If the server is part of a shared hard disk drive cluster run one test at a time Do not run any suite of tests such as quick or normal tests because this might enable the hard disk drive diagnostic tests lf the server is halted and a POST error code is displayed see If the server is halted and no error message is displayed see Troubleshooting table
175. roblem recurs when you reinstall the same adapter suspect the adapter if the problem recurs when you replace the adapter with a different one suspect the system board or SAS SATA controller If you Suspect a networking problem and the server passes all the system tests suspect a network cabling problem that is external to the server Problem determination tips Due to the variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions 148 System x3200 Types 4362 and 4363 Problem Determination and Service Guide e Machine type and model e Microprocessor or hard disk upgrades e Failure symptom Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked lf it has been working what changes were made prior to it failing Is this the original reported failure e Diagnostics version Type and version level e Hardware configuration Print print screen configuration currently in use BIOS level e Operating system software Type and version level Note To eliminate confusion identical systems are considered identical only if they Are the exact machine type and models Have the same BIOS level Have the same adapters attachments in the same locations Have
176. roblems If the server stops during testing and you cannot continue restart the server and try running the diagnostic programs again If the problem remains replace the component that was being tested when the server stopped Chapter 5 Diagnostics 127 The keyboard and mouse pointing device tests assume that a keyboard and mouse are attached to the server If no mouse is attached to the server you cannot use the Next Cat and Prev Cat buttons to select categories All other mouse selectable functions are available through function keys You can use the regular keyboard test to test a USB keyboard and you can use the regular mouse test to test a USB mouse You can run the USB interface test only if no USB devices are attached The USB test will not run if a Remote Supervisor Adapter Il SlimLine is installed To view server configuration information Such as system configuration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on select Hardware Info from the top of the screen Diagnostic text messages Diagnostic text messages are displayed while the tests are running A diagnostic text message contains one of the following results Passed The test was completed without any errors Failed The test detected an error User Aborted You stopped the test before it was completed Not Applicable You attempted to test a device that is not present in the server Aborted The test cou
177. roduto leia as Informa es sobre Seguran a lepe yCTaHOBKOU NposyKTa HPOYTUTe NHCTpPYKUMN NO TeXHUKe 6E 380NACHOCTM Pred in tal ciou tohto zariadenia si pecitaje Bezpe nostn predpisy Pred namestitvijo tega proizvoda preberite Varnostne informacije Antes de instalar este producto lea la informaci n de seguridad L s s kerhetsinformationen innan du installerar den h r produkten Copyright IBM Corp 2007 vii Guidelines for trained service technicians This section contains information for trained service technicians Inspecting for unsafe conditions Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on Each IBM product as it was designed and manufactured has required safety items to protect users and service technicians from injury The information in this section addresses only those items Use good judgment to identify potential unsafe conditions that might be caused by non IBM alterations or attachment of non IBM features or options that are not addressed in this section If you identify an unsafe condition you must determine how serious the hazard is and whether you must correct the problem before you work on the product Consider the following conditions and the safety hazards that they present e Electrical hazards especially primary power Primary voltage on the frame can cause serious or fatal electrical shock e Explosive
178. rop enne Conform ment la directive ladite tiquette pr cise que le produit sur lequel elle est appos e ne doit pas tre jet mais tre r cup r en fin de vie In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return program This product may contain a sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries outside the United States go to http www ibm com ibm environment products index shtml or contact your local waste disposal facility In the United States IBM has established a return process for reuse recycling or proper disposal of u
179. rrupt SMI replace the DIMM Check the POST error log for error message 289 If POST error message 289 is in the error log perform the actions listed in the POST error codes table see POST error codes on page 100 Otherwise continue to step 3 Run memory diagnostics see Running the diagnostic programs on page 127 Make sure that there is no memory mismatch when the server contains more than the minimum memory configuration one 512 MB DIMM and that you have installed the correct number of DIMMs see the User s Guide on the IBM System x Documentation CD for information about installing optional memory modules Reseat the DIMMs Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board Multiple rows of DIMMs in a 1 Reseat the DIMMs then restart the server plancivere cou asa Remove the lowest numbered DIMM pair of those that are identified and replace it with an identical pair of known good DIMMs then restart the server Repeat as necessary If the failures continue after all identified pairs are replaced go to step Return the removed DIMMs one pair at a time to their original connectors restarting the server after each pair until a pair fails Replace each DIMM in the failed pair with an identical known good DIMM restarting the server after each DIMM Replace the failed DIMM Repeat stegs until
180. rver does not correctly start Note The power control button will not function until 20 Reconnect the power cords b seconds after the server has c Press the power control button been connected to ac power d lf the server does not start bypass the front panel assembly power control button by using the force power on jumper see System board jumpers on page 13 If the server starts reseat the front panel assembly cable and repeat steps tal through 1c If the problem remains replace the front panel assembly a Disconnect the server power cords Make sure that The power cords are correctly connected to the server and to a working electrical outlet The server contains the correct type of DIMMs The DIMMs are correctly seated The LEDs on the power supply do not indicate a problem The microprocessor is correctly installed Reseat the following components a DIMMs b Power supply cables to all internal components c Power supplies hot swap models Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Power supplies hot swap models c Trained service technician only Power supply non hot swap models If you just installed an optional device remove it and restart the server If the server now starts you might have installed more devices than the power supply supports See Solving undetermined problems on page 148 The server does n
181. s on page 11 page 148 For information about power supply problems see Solving power problems on page 146 Error logs on page 99 and and Solving undetermined problems on For intermittent problems check the error log see Diagnostic programs messages and error codes on page 127 Chapter 5 Diagnostics 109 Performing the checkout procedure To perform the checkout procedure complete the following steps 1 Is the server part of a cluster e No Go to step 2 e Yes Shut down all failing servers that are related to the cluster Go to step 2 2 Complete the following steps a Make sure that both the ac and dc power supply LEDs on the rear of the power supply are lit indicating that the power supply is operating correctly see Power supply LEDS on page 125 b Turn off the server and all external devices c Check all internal and external devices for compatibility at d Check all cables and power cords e Set all display controls to the middle positions f Turn on all external devices g Turn on the server If the server does not start see Troubleshooting tables on page 111 h Check the system error LED on the front panel If it is lit check the LEDs on the system board see Error LEDs on page 124 Important If the system error LED on the front of the server is lit but there are no other error indications clear the BMC system event log This log does
182. s but the RAID controller treats them as if they all have the capacity of the smallest hard disk drive e f you use an integrated SAS SATA controller with RAID capabilities to configure a RAID 1 mirrored array after you have installed the operating system you will lose access to any data or applications that were previously stored on the secondary drive of the mirrored pair e If you install a different type of RAID controller see the documentation that comes with the controller for information about viewing and changing settings for attached devices Starting the LSI Configuration Utility program To start the LSI Configuration Utility program complete the following steps 1 Turn on the server 2 When the prompt lt lt lt Press lt CTRL gt lt C gt to start LSI Configuration Utility gt gt gt is displayed press Ctrl C If you have set an administrator password you are prompted to type the password 3 To select a controller channel from the list of adapters use the arrow keys and press Enter 4 To change the settings of the selected items follow the instructions on the screen If you select Raid Properties SAS Topology or Advanced Adapter Properties additional screens are displayed When you have finished changing settings press Esc to exit from the program select Save to save the settings that you have changed Formatting a hard disk drive Low level formatting removes all data from the hard disk If there is
183. s 4362 and 4363 Problem Determination and Service Guide Removing the lower bezel When your work with some devices such as the drives in bays 4 through 7 you must first remove the lower bezel to access the devices To remove the lower bezel complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 35 2 If you are replacing a non hot swap component turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock the side cover Note You do not have to remove the side cover to remove the lower bezel 4 Press the round blue release button on the right side of the lower bezel and tilt the lower bezel forward to disengage and remove it from the chassis 5 If you are instructed to return the lower bezel follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 41 Installing the lower bezel To install the lower bezel complete the following steps 1 Insert the two bottom tabs on the lower bezel into the corresponding holes in the front of the chassis 2 Press the top of the lower bezel into position on the chassis until it locks securely into place 3
184. s one at a time until the problem is isolated If the server does not start from the minimum configuration replace the components in the minimum configuration one at a time until the problem is isolated 146 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using See the operating system documentation for information about Ethernet controllers and see the Ethernet controller device driver readme file Try the following procedures Make sure that the correct device drivers which come with the server are installed and that they are at the latest level Make sure that the Ethernet cable is installed correctly The cable must be securely attached at all connections If the cable is attached but the problem remains try a different cable f you set the Ethernet controller to operate at 100 Mbps you must use Category 5 cabling lf you directly connect two servers without a hub or if you are not using a hub with X ports use a crossover cable To determine whether a hub has an X port check the port label If the label contains an X the hub has an X port Determine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub Check the Ethernet controller LEDs
185. sed IBM sealed lead acid nickel cadmium nickel metal hydride and battery packs from IBM equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Have the IBM part number listed on the battery available prior to your call For Taiwan Please recycle batteries v4 fit E ve ah Nk For the European Union 156 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive Les batteries ou emballages pour batteries sont tiquet s conform ment aux directives europ ennes 2006 66 EC norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs uses Les directives d terminent la marche a suivre en vigueur dans l Union Europ enne pour le retour et le recyclage des batteries et accumulateurs uses Cette etiquette est appliqu e sur diverses batteries pour indiquer que la batterie ne doit pas tre mise au
186. sembly This procedure applies only to server models that have a front system fan assembly Attention e Replace a failed fan within 48 hours e To ensure proper cooling and airflow do not operate the server for more than 30 minutes with the side cover removed To remove the front system fan assembly complete the following steps Front fan assembly 1 Read the safety information that begins on page viil and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 39 4 Disconnect the fan assembly cable from the system board making a note of where the cable was connected for later installation 5 Press and hold the drive cage release tab then rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place 6 Pull out on the front system fan assembly release tabs then rotate the fan assembly away from the drive cage slightly 7 Remove the power cables from the slot on the fan assembly then rotate the fan assembly away from the drive cage and remove the fan assembly from the drive cage 8 If you are instructed to return the fan assembly follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapt
187. signal cable into the rear of the drive and make sure that the other end of this cable is connected into the applicable connector on the system board Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules DIMMs If you have another drive to install or remove do so now Connect the power cable to the rear of the drive The connectors are keyed and can be inserted only one way 58 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Removing a hot swap hard disk drive This procedure applies only to server models that have hot swap hard disk drives To remove a hot swap hard disk drive complete the following steps oo 1 Drive tray handle in open position Read the safety information that begins on page viil and Installation guidelines Note You do not have to turn off the server to remove hot swap drives from the hot swap drive bays Unlock the side cover The side cover does not have to be removed Remove the lower bezel see Removing the lower bezel on page 41 Rotate the drive tray handle of the drive assembly to be removed to the open position Grasp the handle of the drive assembly to be replaced and pull the assembly out of the bay If you are instructed to return the drive assembly follow all packaging instructions and use any pack
188. solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Testing the monitor Make sure that the monitor cables are firmly connected Try using a different monitor on the server or try using the monitor that is being tested on a different server Run the diagnostic programs If the monitor passes the diagnostic programs the problem might be a video device driver Trained service technician only Replace the system board The screen is blank Make sure that e The server is turned on If there is no power to the server see Power e The monitor cables are connected correctly e The monitor is turned on and the brightness and contrast controls are adjusted correctly e A single beep sounds when the server is turned on indicating the successful completion of POST Make sure that the correct server is controlling the monitor if applicable 2 Make sure that damaged BIOS code is not affecting the video see from a BIOS update failure on page 137 See Solving undetermined problems on page 148 Chapter 5 Diagnostics 117 e Follow the suggested actions in the order in which they are listed in the Action column until th
189. stem board 2 1 3 Primary interrupt mask register failed Trained service technician only Replace the system board 2 1 4 Secondary interrupt mask register failed Trained service technician only Replace the system board 2 4 1 Video failed screen believed operable Trained service technician only Replace the system board 3 3 2 Critical SMBUS error occurred Disconnect the power cord wait 30 seconds and retry Reseat the following components a DIMM b System board Replace the following components one at a time in the order shown restarting the server each time a DIMM b Trained service technician only System board Chapter 5 Diagnostics 97 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician eu oe o eO O No operational memory in system Make sure that the system board contains the correct number and type of DIMMs install or reseat the DIMMs then restart the server Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Traine
190. steps Bezel clips V WYESA GA sii Iss YM BI RE RE A 1 Insert the two right side tabs on the upper bezel into the corresponding holes on the right side of the chassis 2 Rotate the upper bezel to the left side of the chassis and press the bezel clips onto the corresponding indentations on the left side of the chassis Install the lower bezel see Installing the lower bezel on page 42 Install the side cover see Installing the side cover on page 40 Lock the side cover Reconnect the external cables and power cords then turn on the attached devices and turn on the server or es eS 44 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Removing an adapter To remove an adapter complete the following steps fy VCS DY CANS KS TED Ss TSU SE OE I Expansion slot screw Adapter Left side Front adapter retention bracket Right side 1 Read the safety information that begins on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 39 4 Disconnect any cables to the adapter o
191. system electrical requirements do not exceed branch circuit protection requirements Refer to the information that is provided with your device for electrical specifications Safety XV Statement 15 AN CAUTION Make sure that the rack is secured properly to avoid tipping when the server unit is extended XVI System x3200 Types 4362 and 4363 Problem Determination and Service Guide Chapter 1 Introduction This Problem Determination and Service Guide contains information to help you solve problems that might occur in the IBM System x3200 Types 4362 and 4363 It describes the diagnostic tools that come with the server error codes and suggested actions and instructions for replacing failing components Replaceable components are of three types e Tier 1 customer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation e Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for the server e Field replaceable unit FRU FRUs must be installed only by trained service technicians For information about the terms of the warranty and getting service and assistance see the Warranty and Support Information document Related documentation In addition to this document the following docu
192. t This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may Cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformite a la reglementation d Industrie Canada Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 100008 for indirect connection to public telecommunication systems in the United Kingdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and
193. t password settings See Using passwords on page 20 for more information about passwords You can also enable the chassis intrusion detector to alert you each time the server cover is removed Administrator Password This choice is on the full Configuration Setup Utility menu only Select this choice to set or change an administrator password An administrator password is intended to be used by a system administrator it limits access to the full Configuration Setup Utility menu If an administrator password is set the full Configuration Setup Utility menu is available only if you type the administrator password at the password prompt Power on Password Select this choice to set or change a power on password e Startup Option Select this choice to view or change the startup options Changes in the startup options take effect when you restart the server You can set keyboard operating characteristics such as the keyboard speed and you can specify whether the server starts with the keyboard number lock on or off You can enable a virus detecting test that checks for changes in the boot record when the server starts Startup Sequence Options 18 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Select this choice to view the Startup Sequence Options menu The startup sequence specifies the order in which the server checks devices to find a boot record The server starts from the first boot rec
194. t swap SAS or SATA drives 60 internal drives 52 memory modules 68 microprocessor 91 power supply hot swap 66 non hot swap 88 Remote Supervisor Adapter II SlimLine 46 SAS SATA controller 85 SAS SATA hard disk drive backplane 78 side cover 40 simple swap backplate 76 simple swap drives 63 simple swap SATA drives 63 system board 94 tape drive 54 57 intermittent problems 114 internal connectors 9 internal drives installing 52 removing 52 IPMI 19 J jumpers boot block 13 clear CMOS 13 force power on 13 mini BMC force update 13 K keyboard connector 6 keyboard problems 114 L LED AC power 7 LEDs CD drive activity 5 diskette drive activity 5 DVD drive activity 5 Ethernet link status 7 Ethernet transmit receive activity 7 hard disk drive activity 4 hot swap hard disk drive activity 5 hot swap hard disk drive status 5 power on 4 system board 12 system error 4 LSI Configuration program 23 M memory module specifications 3 memory modules installing 68 removing 67 memory problems 116 messages diagnostic 127 microprocessor cache 19 installing 91 problems 117 removing 89 specifications 3 mini BMC force update jumper 13 minimum configuration 148 modes Ethernet 23 monitor problems 117 mouse connector 6 mouse problems 115 N network operating system NOS installation with ServerGuide 21 without ServerGuide 22 NMI 19 notes 2 Index 163 notes important 154 notices electronic emissio
195. t the power connector to a power drop on the system power cable Route the cable as shown in the following illustration IN lt 7 SS gt ALX c Atma Al 7 Nn A a N LP SN 7 TA A De Miz X7 z y N awe Ld y LS KN Ai 7 ServeRAID 8s 4 drop cable Replace the front system fan assembly a Insert the fan assembly retaining tab over the right edge of the hard disk drive backplate then rotate the fan assembly toward the backplate Do not fully close the fan assembly b Route the 4 drop end of the combination signal and power cable through one of the slots on the edge of the fan assembly then route the hard disk drive power drop cable through the other slot on the edge of the fan assembly Ensure that the cables will not be pinched between the fan assembly and the hard disk drive backplate when the fan assembly is installed c Rotate the fan assembly toward the backplate until the release tabs are fully engaged d Rotate the drive cage back into the server until it stops then press and hold the retaining tab on top of the drive cage while rotating the drive cage into the chassis until it locks into place Reconnect the fan assembly cable to the system board Note Before you continue check all internal power cables to make sure that they are connected to the system b
196. tXtreme Gigabit Ethernet controller LSI Configuration Utility program Chapter 3 Parts listing System x3200 nites 4362 and 4363 Replaceable server components oe Power cords Chapter 4 Removing and replacing server components Installation guidelines J 2 2 amp System reliability guidelines Working inside the server with the power on Handling static sensitive devices Returning a device or component Removing and replacing Tier 1 CRUs Removing the side cover Installing the side cover Removing the lower bezel Installing the lower bezel Removing the upper bezel Installing the upper bezel Removing an adapter Installing an adapter Cabling the optional ServeRAID 8s controller Removing and installing internal drives Removing a hot swap power supply Vii viii Viii OONDFABRWD Installing a hot swap power supply 66 Removing a memory module 2 2 2 2 2 ss 67 Installing a memory module 2 68 Removing and replacing Tier 2 CRUS 2 2 69 Removing the battery 2 2 2 69 Installing the battery 2 4 2 4 2 2 69 Removing the rearsystemfan 71 Installing the rear system fan De ee et eee ee e ee Removing the front system fan assembly cee en ee eo ee oo e oe 4 Installing the front system fan assembly 74 Removing the simple swa
197. tal surface on the server then remove the new DIMM from the package 3 Turn the DIMM so that the DIMM keys align correctly with the slot Attention To avoid breaking the retaining clips or damaging the DIMM connectors open and close the clips gently 4 Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly installed Open the retaining clips remove the DIMM and then reinsert it Reconnect any cables that were disconnected during removal Install the side cover see Installing the side cover on page 40 Lock the side cover if it was unlocked during removal Reconnect the external cables and power cords then turn on the attached devices and turn on the server oo Epp g 68 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for the server The illustrations in this document might differ slightly from your hardware Removing the battery To remove the ba
198. tate the drive cage back into the server until it stops then press and hold the retaining tab on top of the drive cage while rotating the drive cage into the chassis until it locks into place Reconnect the fan assembly cable to the system board Note Before you continue check all internal power cables to make sure that they are connected to the system board and other optional devices Install the side cover see Installing the side cover on page 40 Lock the side cover Reconnect the external cables and power cords then turn on the attached devices and turn on the server Chapter 4 Removing and replacing server components 51 Removing and installing internal drives See the User s Guide for information about the types of drives that the server supports The following figure shows the location of the drive bays in the server 52 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Removing a CD or DVD drive To remove a CD or DVD drive complete the following steps Release buttons 1 N oS p eS fe of A 7 in MM GY WY Drive retainer clip Read the safety information that begins on page viil and Installation guidelines Turn off the server and all attached devices then disconnect all power cords and external cables Unlock and remove
199. tate the fan assembly away from the drive cage slightly d Remove the cables from the slots on the fan assembly and remove the fan assembly from the drive cage 5 Disconnect the existing SAS SATA controller cable from the hard disk drive backplane and from the controller then remove them from the server 6 Connect the ServeRAID 8s controller connector end see Figure 2 of the optional single drop hot swap SAS SATA cable to the ServeRAID 8s controller card then attach the other end of the cable to the hard disk drive backplane see Figure 2 on the drive cage Route the cable as shown in the following illustration 50 System x3200 Types 4362 and 4363 Problem Determination and Service Guide 10 11 ServeRAID 8s single drop cable Replace the front system fan assembly a Insert the fan assembly retaining tab over the right edge of the hard disk drive backplane then rotate the fan assembly toward the backplane Do not fully close the fan assembly Route the single drop signal cable through one of the slots on the edge of the fan assembly then route the hard disk drive power drop cable through the other slot on the edge of the fan assembly Ensure that the cables will not be pinched between the fan assembly and the hard disk drive backplane when the fan assembly is installed Rotate the fan assembly toward the backplane until the release tabs are fully engaged Ro
200. technician only System board 01298001 No update data for microprocessor 1 Update the BIOS code again see Updating the firmware on page 15 Trained service technician only Reseat the microprocessor Trained service technician only Replace the microprocessor 01298101 Bad update data for processor 1 Update the BIOS code again see Updating the firmware on page 15 Trained service technician only Reseat the microprocessor Trained service technician only Replace the microprocessor Chapter 5 Diagnostics 107 e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Eorcode Description SSC Aen 19990301 Hard disk drive boot sector error 1 Reseat the following components depending on the server model e Hot swap models a Hard disk drive b SAS SATA controller e Simple swap models a Hard disk drive b Hard disk drive cable Replace the following components one at a time depending on the server model in the order shown restarting the server each time e Hot swap models
201. tem CD to complete the installation 2 The ServerGuide program stores information about the server model service processor hard disk drive controllers and network adapters Then the program checks the CD for newer device drivers This information is stored and then passed to the operating system installation program 3 The ServerGuide program prompts you to insert your operating system CD and restart the server At this point the installation program for the operating system takes control to complete the installation Chapter 2 Configuration information and instructions 21 Installing your operating system without using ServerGuide If you have already configured the server hardware and you are not using the ServerGuide program to install your operating system complete the following steps to download the latest operating system installation instructions from the IBM Web site Note Changes are made periodically to the IBM Web site The actual procedure might vary slightly from what is described in this document From the Hardware list select System x3200 and click Go Click the Install and use tab Click Product documentation Select the installation instructions for your operating system 2 bd Using the Boot Menu program The Boot Menu program is a built in menu driven configuration utility program that you can use to temporarily redefine the first startup device without changing settings in the Configuration Setup Uti
202. the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The ServerGuide Setup and Make sure that the server supports the ServerGuide program and has a Installation CD will not start startable bootable CD or DVD drive If the startup boot sequence settings have been changed make sure that the CD or DVD drive is first in the startup sequence If more than one CD or DVD drive is installed make sure that only one drive is set as the primary drive Start the CD from the primary drive The ServeRAID program cannot 1 Make sure that there are no duplicate IRQ assignments view all installed drives or the 2 Make sure that the hard disk drive is connected correctly operating system cannot be installed The operating system Make more space available on the hard disk installation program continuously loops The ServerGuide program will Make sure that the operating system CD is supported by the ServerGuide program not start the operating system See the ServerGuide Setup and Installation CD label for a list of supported CD operating system versions The operating system cannot be Make sure that the ope
203. the order of the adapters in the PCI and PCI Express slots Make sure that the startup boot device is positioned early in the scanning order For information about the scanning order see the User s Guide on the IBM System x Documentation CD Make sure that the settings for the adapter and all other adapters in the Configuration Setup Utility program are correct If the memory resource settings are not correct change them If all memory resources are being used remove an adapter to make memory available to the adapter Disabling the BIOS on the adapter should correct the error See the documentation that comes with the adapter If the error code indicates a particular PCI or PCI E slot or device remove that device If the error remains reseat each adapter Replace the following components one at a time in the order shown restarting the server each time a Failing PCI adapter b Trained service technician only System board If the error code indicates a particular PCI or PCI E slot or device remove that device If the error remains reseat each adapter Replace the following components one at a time in the order shown restarting the server each time a Failing PCI adapter b Trained service technician only System board Remove the failing adapter Reseat each adapter Replace the following components one at a time in the order shown restarting the server each time a Failing PCI adapter
204. tical only if all the following factors are exactly the same in all the servers Machine type and model BIOS level Adapters and attachments in the same locations Address jumpers terminators and cabling Software versions and levels Memory amount type and configuration Diagnostic program type and version level Configuration option settings Operating system control file setup 150 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Appendix A Getting help and technical assistance If you need help service or technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This appendix contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your system or optional device and whom to call for service if it is necessary Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself e Check all cables to make sure that they are connected e Check the power switches to make sure that the system and any optional devices are turned on e Use the troubleshooting information in your system documentation and use the diagnostic tools that come with your system Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guid
205. tion These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur e Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation e Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation 2 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Features and specifications The following information is a summary of the features and specifications of the server Depending on the server model some features might not be available or some specifications might not apply Table 1 Features and specifications Microprocessor e One Intel Xeon 3000 sequence or Pentium D microprocessor dual core or quad core e 2 MB or 4 MB Level 2 cache e 800 or 1066 MHz front side bus FSB Memory e Minimum 512 MB e Maximum 8 GB e Types PC2 5300 double data rate 2 DDR2 e Connectors four dual inline memory module DIMM connectors two way interleaved Drives depending on the model e Diskette optional internal or external USB 1 44 MB e Hard disk drive SAS or SATA e One of the f
206. to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part number Used in these countries and regions 39M5102 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 39M5123 Afghanistan Albania Algeria Andorra Angola Armenia Austria Azerbaijan Belarus Belgium Benin Bosnia and Herzegovina Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Central African Republic Chad Comoros Congo Democratic Republic of Congo Republic of Cote D Ivoire Ivory Coast Croatia Republic of Czech Republic Dahomey Djibouti Egypt Equatorial Guinea Eritrea Estonia Ethiopia Finland France French Guyana French Polynesia Germany Greece Guadeloupe Guinea Guinea Bissau Hungary Iceland Indonesia Iran Kazakhstan Kyrgyzstan Laos People s Democratic Republic of Latvia Lebanon Lithuania Luxembourg Macedonia former Yugoslav Republic of Madagascar Mali Martinique Mauritania Mauritius Mayotte Moldova Republic of Monaco Mongolia Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Reunion Romania Russian Federation Rwanda Sao Tome and Principe Saudi Arabia Senegal Serbia Slovakia
207. ttery complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 39 4 Remove any adapters that impede access to the battery 5 Locate the battery on the system board see System board internal connectors on page 9 6 Remove the battery a Use a fingernail to press the top of the battery clip away from the battery The battery pops up when released b Use your thumb and index finger to lift the battery from the socket Installing the battery The following notes describe information that you must consider when replacing the battery in the server e You must replace the battery with a lithium battery of the same type from the same manufacturer e To order replacement batteries call 1 800 426 7378 within the United States and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM marketing representative or authorized reseller e After you replace the battery you must reconfigure the server and reset the system date and time e To avoid possible danger read and follow the following safety statement Chapter 4 Removing and replacing server components 69 Statement 2 A CAUTION When replacing the lithi
208. turn itself off as an automatic response to a critical system failure 8 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Connectors LEDs and jumpers The following illustrations show the connectors light emitting diodes LEDs and jumpers on the system board The illustrations might differ slightly from your hardware System board internal connectors The following illustration shows the internal connectors on the system board Rear system fan connector Microprocessor fan Serial 2 connector O i Wake on LAN L HL Power connector i 24 pin q l O
209. ucceeded for x address y Information only Hard Drive x Fault Run the diagnostics programs Replace hard disk drive x Replace the following component depending on the server model e Hot swap models Hard disk drive backplane e Simple swap models Hard disk drive x cable Hard drive x removal detected Reseat the following component depending on the server model e Hot swap and simple swap models Hard disk drive x Internal Error CPU Fault Information only If the message remains 1 Trained service technician only Reseat the microprocessor 2 Trained service technician only Replace the microprocessor Invalid userid or password received Userid is w Information only x LAN Command Mode tamper triggered Possible break in attempt Information only LAN Telnet tamper triggered Possible break in Information only attempt LAN Web Server tamper delay triggered Possible break in attempt Information only LAN Ethernet interface is no longer active Information only LAN Ethernet interface is now active Information only No ISMP Gateway defined for the interconnect network RSA x is Assuming the Gateway Information only OS Watchdog response disabled by x Information only OS Watchdog response enabled by x Information only PFA Alert see preceding error in system error Information only See the preceding entry in the system error log Possible ASM reset occurred reas
210. uch as when a fan is not detected Each message contains date and time information and it indicates the source of the message POST BIOS or the service processor In the following example the system error log message indicates that the server was turned on at the recorded time Date Time 2002 05 07 15 52 03 DMI Type Source SERVPROC Error Code System Complex Powered Up Error Code Error Data Error Data The following table describes the possible system error log messages and suggested actions to correct the detected problems e Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician A system NMI was detected Make sure that the system software is operating correctly and does not conflict with other software the system software has created a software NMI or pressing the NMI button has created a service NMI Alert accepted by remote system x type y ID z Information only Alert accepted from system x type y sender s Information only ID z Alert ID x will be retried by sender when Information only accepted
211. um battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not e Throw or immerse into water e Heat to more than 100 C 212 F e Repair or disassemble To install the battery complete the following steps Follow any special handling and installation instructions that come with the replacement battery 2 Insert the new battery a Tilt the battery so that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into place Make sure the battery clip holds the battery securely h 3 Install the side cover see Installing the side cover on page 40 4 Lock the side cover if it was unlocked during removal 5 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 6 Start the Configuration Setup Utility program and reset the configuration e Set the system date and time e Set the power on password e Reconfigure the server Se Using the Configuration Setup Utility program on page 16 for details 70 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Removing the re
212. upply out of the chassis Save the screws to use when you install the replacement power supply 6 If you are instructed to return the power supply follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 87 Installing a non hot swap power supply This procedure applies only to server models that have a non hot swap power supply See Installing a hot swap power supply on page 66 for information about the installation of a hot swap power supply To install a non hot swap power supply complete the following steps 1 Position the power supply in the chassis so that the screw holes in the power supply are aligned with the corresponding holes in the rear of the chassis 2 Install the four screws that secure the power supply to the chassis 3 Connect the cables from the power supply to the system board and all internal components 4 Install the side cover see Installing the side cover on page 40 5 Lock the side cover if it was unlocked during removal 6 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 88 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Removing the microprocessor and fan sink To remove the microprocessor and fan sink comp
213. ve power cords from outlet Attach signal cables to connectors Remove signal cables from connectors Attach power cords to outlet Remove all cables from devices Turn device ON Safety XI Statement 2 A CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not e Throw or immerse into water e Heat to more than 100 C 212 F e Repair or disassemble Dispose of the battery as required by local ordinances or regulations XII System x3200 Types 4362 and 4363 Problem Determination and Service Guide Statement 3 A CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following e Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare
214. ver 2 When the message Press F1 for Configuration Setup Press F12 for Boot Menu is displayed press F1 This prompt is displayed on the screen for only a few seconds You must press F1 quickly If you have set both a power on password and an administrator password you must type the administrator 16 System x3200 Types 4362 and 4363 Problem Determination and Service Guide password to access the full Configuration Setup Utility menu If you do not type the administrator password a limited Configuration Setup Utility menu is available 3 Follow the instructions on the screen Configuration Setup Utility menu choices The following choices are on the Configuration Setup Utility main menu Depending on the version of the BIOS code some menu choices might differ slightly from these descriptions Note When you use the server for the first time you might want to use the Configuration Setup Utility menu choice Load Default Settings to reset the Configuration Setup Utility menu choices to the factory default settings in case they were changed before you received the server Otherwise some choices might not be displayed in the menu e System Summary Select this choice to view configuration information including the amount of installed memory When you make configuration changes through other choices in the Configuration Setup Utility program the changes are reflected in the system summary you cannot change settings directly in the syst
215. vice to be first in the startup sequence overriding the startup sequence that is set in the Configuration Setup Utility program For information about using this utility program see Using the Boot Menu program on page 22 Copyright IBM Corp 2007 15 e Broadcom NetXtreme Gigabit Ethernet Boot Agent The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS You can use it to configure the network as a startable device and you can customize where the network Startup optional devices occur in the startup sequence Enable and disable the Broadcom NetXtreme Gigabit Ethernet Boot Agent from the Configuration Setup Utility program For information see Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent on page 22 e Broadcom NetXtreme Gigabit Ethernet controller configuration To configure the integrated Gigabit Ethernet controller see Configuring the Broadcom NetXtreme Gigabit Ethernet controller on page 22 e LSI Configuration Utility program Use the LSI Configuration Utility program to configure the integrated SAS SATA controller with RAID capabilities and the devices that are attached to it For information about using this program see LSI Configuration Utility program on page 23 293 1 Ifthe server is a simple swap SATA model and you have installed an optional IBM Simple swap SAS SATA Adapter Option Kit for RAID support you can use the LSI Configuration Utility program to confi
216. ving the front USB connector assembly To remove the front USB connector assembly complete the following steps Spring clips A 1 Read the safety information that begins on page vii and Installation guidelines on page 35 80 System x3200 Types 4362 and 4363 Problem Determination and Service Guide 3 B9 i s oO Turn off the server and all attached devices then disconnect all power cords and external cables Unlock and remove the side cover see Removing the side cover on page Remove the lower bezel see Removing the lower bezel on page 41 Remove the upper bezel see Removing the upper bezel on page 43 Disconnect the front USB cable from the system board noting the routing of the cable see System board internal connectors on page 9 for the location of the front USB connector Press down and hold the release tab on the top of the front USB housing then tilt the top of the housing away from the chassis and lift the housing out of the opening in the chassis Squeeze the spring clips on the sides of the front USB connector assembly and pull the assembly out of the back of the housing Carefully pull the front USB cable out of the opening in the chassis If you are instructed to return the front USB connector assembly follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing the front USB
217. wap backplate in the lower lip of the drive cage Tilt the top of the simple swap backplate toward the drive cage and over the locating pins until the retaining latch is engaged Press and hold the retaining tab on top of the cage then rotate the drive cage into the chassis until it locks into place Connect the signal cables to the system board see System board internal connectors on page 9 for the location of the Serial ATA drive connectors Connect the power cables to the simple swap backplate Install the front fan assembly on the hard disk drive cage see Installing the front system fan assembly on page 74 Install the simple swap hard disk drives that were removed from the hard disk drive cage see l Install the lower bezel see Installing the lower bezel on page 42 Install the side cover see Lock the side cover if it was unlocked during removal Reconnect the external cables and power cords then turn on the attached devices and turn on the server Removing the SAS SATA hard disk drive backplane This procedure applies only to server models that have a SAS SATA hard disk drive backplane installed on the back of the hard disk drive cage 76 System x3200 Types 4362 and 4363 Problem Determination and Service Guide To remove the SAS SATA hard disk drive backplane complete the following steps Retaining latch SAS backplane 10 11 12 Retaining tab
218. y by a trained service technician Make sure that the server is turned on Insert the end of a straightened paper clip into the manual tray release opening Reseat the CD or DVD drive cable Replace the following components one at a time in the order shown restarting the server each time a CD or DVD drive cable b CD or DVD drive Diskette drive problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The diskette drive activity LED lf there is a diskette in the drive make sure that stays lit or the server bypasses The diskette drive cables are correctly and securely connected the diskette drive The diskette drive is enabled in the Configuration Setup Utility program The diskette is good and not damaged Try another diskette if you have one The diskette is inserted correctly in the drive The diskette contains the necessary files to start the server Your software program is working properly To prevent diskette drive read write errors make sure that the distance between monitors and diskette drives is at l
219. you have tested all removed DIMMs Trained service technician only Replace the system board 116 System x3200 Types 4362 and 4363 Problem Determination and Service Guide Microprocessor problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing System x3200 Types 4362 and 4363 on page 27 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The server emits a continuous beep during POST indicating that the startup boot microprocessor is not working Replace the following components one at a time in the order shown restarting correctly the server each time Make sure that the microprocessor is supported on this server Trained service technician only Reseat the microprocessor a Trained service technician only Microprocessor b Trained service technician only System board Monitor or video problems Some IBM monitors have their own self tests If you Suspect a problem with your monitor see the documentation that comes with the monitor for instructions for testing and adjusting the monitor Follow the suggested actions in the order in which they are listed in the Action column until the problem is

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