Quick Reference - Astro Machine Corporation
Contents
1. Wrong interface settings Static electricity Dirty Media Sensor Double feeding Media curled or bent Media too thin Check software or database on PC Close the software and then turn Printer OFF and ON Clean Media Sensor Adjust Sheet Separators Uncurl media Minimum media thickness MEMJET PRINT ENGINE MPCA LABEL COMING FROM DESCRIPTION Driver Printed Circuit J1002 Assembly DPCA Power Supply J551 Interface board Clutch Control J703 Interface board Feeder Sensor Control Feeder Encoder P2004 Reader Board Feeder Encoder Control Service Station Home Sensor Service Station Index Sensor Service Station Lifts Up Sensor Exit Sensor Entry Sensor Black Mark Sensor Clamshell Open Closed Switch Lower Clamshell Motor PWM Control Encoder signals Driver Printed Circuit 0 004 No communication P2006 Assembly DPCA for a Print Engine Paper Motor b Print Engine Pump Motor c Feeder Motor d Wiper Motor Print too light or missing character dots Blurry address Aisne MEIC Improper cabling connector Unit not receiving power Clogged or dirty Printhead Running out of ink Image is not sharp Use Proper cable see Operator Manual Check plug connections ON OFF switch and fuse on back panel Check the Printhead Replace Ink Tanks Clean Printhead using one of the Cleaning Levels in the Driver or Toolbox a oo ol Control Butt2. Quick Reference M1 Printer Troubleshooting Guide The Troubleshooting Guide is arranged first by the condition that might occur then by possible problems and causes and then recommended solutions POWER PROBLEMS FEEDING PROBLEMS CONDITION Power is ON nothing happens PROBLEM No power to Printer SOLUTION Check that power cord is plugged in Check that power outlet is live Replace AC Adapter INTERFACE COMMUNICATION PROBLEMS CONDITION Printer does not respond to software Printer not responding to software PROBLEM Connection problems Poor connection between Printer and Computer TOOLBOX ERROR MESSAGES CONDITION Printer stops AND Toolbox shows error message DATA_PATH_UNDER RUN AND this exposed type of Encoder Wheel is installed in the Print Engine area Toolbox shows error message Fatal 71 02 Offline cancelpage Tilt Error New Ink Tank does not register in Toolbox Ink Status Color does not fill in PROBLEM Excess ink spray or splashes accumulated on Encoder disk May indicate that Dual Pinch Valve Printed Circuit Assembly Connector is loose or disconnected Printer is not on a sturdy level surface Poor connection with Ink Tank Sensor Ink Tank Sensor dirty or not working Ink Tank less than 1 3 full SOLUTION Check that USB port is communicating with Printer by using another USB cable replace cable if necessary If port ca
3. ad or a dirty Printhead Clean Printhead using one of the Cleaning Levels in the Driver or Toolbox bowed If squeegee is bowed adjust squeegee blade Wipe Printhead manually with distilled water and a wet clean Service Station cannot be removed from Wiper Roller Latches not completely closed when Station was installed Carefully unhook Latches from bottom of paper path and re lock correctly No print or crisp blocks of missing drops System will not reprime ink after replacing Printhead Cartridge Electrical failure or poor electrical connection Printhead nozzles dry Ink Tanks may be 1 3 full or less lint free cloth Reseat the Printhead Replace the Printhead Wipe Printhead manually with distilled water and a wet clean lint free cloth Replace Ink Tanks SOFTWARE PROBLEMS Refer to the manual for the application software being used Latches hooked on bottom of paper path Print Engine 630 Lively Blvd ASTRO Elk Grove Village IL 60007 MACHINE Phone 847 364 6363 CORP Fax 847 364 9898 www astromachine com Copyright 2014 ASTRO MACHINE CORP 9 2014
4. nnot communicate using USB cable check Printer If port cannot communicate using USB cable and Printer is OK check USB port on the computer Turn Printer OFF and ON again Check connections SOLUTION Clean Encoder disk with distilled water on a damp lint free cloth Grasp wheel lightly and turn shaft DO NOT damage the Encoder Wheel See Cleaning Section in the Operator Manual Reconnect connector See M Series Toolbox Error Messages in the Service Manual Check that surface is level and solid Press Cancel button to clear error Reseat Ink Tank Check Ink Tank Bay Sensor Install full Ink Tank CONDITION Intermittent feeding Multiple feeds Failure to feed PROBLEM Feed Ramp not used Side Guides set improperly Dirty Feed Rollers Paper stuck together Uneven mail piece Separator gap not set properly Media stuck together Side Guides too close to media Side Guides too close to media No power to Printer Feed gap too tight Feed gap too loose Material is out of specification Motor on Feed Rollers not turning Clutch not engaging Motor failure No power Paper path obstruction Paper not loaded properly Feed Ramp not used properly Separators improperly adjusted Media curled or bent Separators are worn SOLUTION Feed Ramp adds a slope to the stack and helps feeding Loosen Side Guides slightly Clean Feed Roller with distilled wa
5. ons Power Paper Cancel Buttons LED Printhead QAI Bus and 2 5 VDC QAI power 3 3 VDC logic power for Printhead VPOS enable amp VPOS power good signal DOUT from Printhead Printhead reset lines 5 VDC power for current sense buffer analog current sense line from PPCA pushbutton 2 inputs to MPCA Pen Driver Printed Circuit Assembly PPCA Ink Level Optical Sensors Print Replace Ink Tanks or change printer resolution setting Check media thickness Check media thickness Minimum thickness 0 004 Increase resolution of print Split line of type A line of type does Astro Machine Corp not match up 630 Lively Diva Elk Grove Village IL 60007 Feeding problems Double sheets Adjust Sheet Separators Media misfeeds a N Ink level PCA Pinch Valve Ink Cartridge QAI interfaces Service Station Lifter Motor amp Encoder Service Station Translation Motor Pen Driver Printed Circuit Assembly PPCA Engine Accelerometer level sense Pinch Valve Actuator and Position Sensors Ink Cartridge QAI Temperature Sensor Service Station Lifter Arm and translation drive signals Primary 24 VDC supply to PPCA Printhead Latch solenoid Printhead Paper Light Flashes Paper misfeeds Press Paper button to feed paper into position for printing Cancel Light Flashes Ink Tank Missing Install Ink Tank J2001 Upper Clamshell Latch Open Closed Sensor Label Gap IR transmitter LED Power Bu
6. ter and a cloth DO NOT use any solvents or detergents as they may damage Feed Rollers Fan media before loading in Printer Tap contents to front of envelopes and retry Adjust Separators to thickness of media Fan media before loading in Printer Push Side Guides away from media Readjust Side Guides Check that power buttons are ON Control Panel and Main Power and that power cord is plugged in Adjust Separator to thickness of media Adjust Separator to thickness of media Maximum thickness 0 020 Check for broken Drive Belt and replace Check for loose set screws on Drive Pulley or Belt Drive Roller Pulley Replace Clutch Check that motor is receiving power from power supply See Power Problems Clear jam and remove pieces remaining under Printhead Instruct operator in proper loading of media Set Feed Ramp Adjust Separators to thickness of media Uncurl media Replace Separator tip Copyright 2014 ASTRO MACHINE CORP 9 2014 PRINTING PROBLEMS CONDITION Ink Tank installed no Ink Level indicators in Toolbox PROBLEM Ink contacts dirty preventing Printer Ink Tank communication SOLUTION Remove Ink Tank s Clean prism and QA Chip contacts see Maintenance Cleaning Ink Tank Contacts Extra lines losing Database problem Check data in database data program Improper output address information out of order mis feeding etc Media jams
7. tton ON OFF Switch PPCA Data input to Printhead PPCA Data input to Printhead J1000 J250 CAT 5 J260 CAT 5 MEMJET PRINTHEAD CONDITION PROBLEM SOLUTION Air and bubbles blocking nozzles Missing parts of letters or text Clean Printhead using recirculation priming or cycles of depriming and priming found in the Driver or Toolbox Printhead is dry Rehydrate Printhead by wiping with distilled water and a wet clean lint free cloth NOTE Bubbles often disappear with printer use M m S 5 mM D J O CONDITION PROBLEM seated gears Squeegee blade wedged Jammed gear train due to broken post or improperly SOLUTION Check each of the possible causes and correct if possible reseat gears not and or squeegee clean debris from blade and Print shows Debris on Printhead Clean Printhead using one of the seated properly regularly missing or Maintenance Levels misdirected nozzles ge Wipe Printhead manually with or ink color mixing distilled water and a wet clean lint free cloth Replace Printhead Debris build up on blade and rollers increasing friction Bad motor Color mixing Wiper Roller saturated Squeegee blade is wedged not seated properly or rollers Retest If motor is still stalled replace motor If saturated clean or replace Roller Reseat squeegee Ink mixing Mixed or muddy colors Ink flooding air in the Printhe
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