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Triton - ProPointCS

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1. Cassette hopper map invalid This error code occurs when one cassette has no cassette ID or it has an ID that is incompatible with this cash dispenser 1 Using inject cassette ID send a new cassette ID to any cassette that is isusnected until vai have verified the ID of all cassettes Reject vault not properly installed This error code is generated when the reject vault is not present or not properly installed Attempting to operate the cash dispenser without the reject vault will normally cause it to go to an out of service condition dl Make sure the reiect vault is installed carrectly Delivery failure This error code is generated by the system when the bundle carrier unit fails to move the note from the home position to the delivery throat 1 Inspect the transport path for damage 2 Insnect the hundle carriane unit far nraner alianment in the transnart nath Reject failure Too many notes requested L defaulted to fifty Jam in note transport i nasses throuah the note qualifier unseen Reject cassette almost full i Cannect hast if Tritan Cannect feature is eanahled Cassette data corrupted A reject command movement failed This may be a single or bundle reject failure The bundle carriage unit failed to move from the home position to the reject position back to the home position J Insnect the note diverter far sinale reiect failures This error code occurs while r
2. 8 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective 1 Verify that there is paper in the printer Replenish paper as needed Refer to Section 5 of the RL5000 Service Manual or the RL5000 Quick Reference Guide for instructions 2 Release the printer locking screw Open the printer support bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position 3 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective 4 Inspect the printer data cable for damage Make sure it is seated at the main board and at the printer control board at CN6 5 Inspect the cables connected to CN2 CN3 CN4 and CN5 Make sure they are seated at the printer control board and not damaged 6 If the voltages are correct and the cables are undamaged and correctly connected causes of this error may be a defective cable a defective printer Lorinter cantral haard artha main hoard 1 Rele
3. 114 115 116 118 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 Unexpected note at double detect Time out at Exit sensor A note has been detected in the double detect sensor without being detected at the width sensor first 1 Inspect the dispensing mechanism for of damaged components or broken wires 2 Remove the cassette and visually inspect for loose or disconnected connectors on both the upper and lower width sensor printed circuit boards 3 Ensure the ATM is mounted on a hard steady surface Vibrations can cause this error 4 If there is no visible damage and the connectors are attached to the sensor boards the best course of action is to replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support i Inspect for jammed currency in the feed path and at the Exit sensor Remove any jammed currency 2 Purge the dispenser using the purge command Test the dispensing mechanism by completing several Test Dispenses 3 Ifthe error clears put the Cash Dispenser into service Otherwise replace the dispensing mechanism Note D
4. after reset Description Clear nspect cable from main board assembly to hat the DC operating voltages are correct Restart ATM _SPED module Inspect cable from main board assembly to sure that the cable is connected at both ends Verify that the cable is connected at both ends Verify Clear cable is connected at both ends Verify he error If error persists replace th cable is connected at both ends Verify Clear the error If error persists replace th cable is connected at both ends Verify Clear the error If error persists replace th cable is connected at both ends Verify Clear the error If error persists replace th SPED module Clear the error If error persists replace th nspect cable from main board assembly to hat the DC operating voltages are correct Restart ATM nspect cable from main board assembly to hat the DC operating voltages are correct Restart AT he SPED module for damage Make sure that the he error If error persists replace the SPED module e SPED module he SPED module for damage Make sure that the e SPED module e SPED module he SPED module for damage Make sure that the e SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the nsp
5. b On all 8100 9100 machines ensure the EJ data cable is connected to the lower RJ 45 data port on the 9100 main board The upper RJ 45 port is used for downloading software only Note if the EJ is connected to the load port of the 9100 main board permanent damage may result 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective No reply f
6. 316 317 318 319 320 321 322 325 326 327 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO DUP SES CMD topenie a aa lee nace 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 FT5000 9840 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9
7. 9850 9640 9650 9750 9840 9850 9840 9850 9640 9650 9750 9840 9850 RL5000 NMD FT RL5000 NMD FT RL5000 NMD FT RL5000 NMD FT RL5000 NMD FT RL5000 NMD FT RL5000 NMD FT RL5000 NMD FT RL5000 NMD FT RL5000 NMD FT RL5000 NMD FT RL5000 NMD FT RL5000 NMD FT RL5000 NMD FT5000 RL5000 NMD FT5000 RL5000 NMD FT5000 RL5000 NMD FT5000 RL5000 NMD FT5000 5000 9840 9850 5000 9840 9850 5000 9840 9850 5000 9840 9850 5000 9840 9850 5000 9840 9850 5000 9840 9850 5000 9840 9850 5000 9840 9850 5000 9840 9850 5000 9840 9850 5000 9840 9850 5000 9840 9850 Notes in delivery throat Communication timeout Cassettes may have been changed Sensor error or sensor covered Dispenser internal error Cassette lock faulty Jam in note stacker Module needs service resend Error in note transport Dispenser data size error Dispenser device read error Dispenser device record error Dispenser invalid return ID Dispenser sequence error Dispenser device write error Dispenser device not found Dispenser device offline Dispenser BCC error Dispenser cassettes disabled Dispenser communication error Dispenser cannot dispense the request An attempt to feed or dispense documents has b
8. If these actions have no effect replace the dispenser A mechanical failure has occurred Replace the dispensing mechanism A mechanical failure has occurred Replace the dispensing mechanism 1 Check the incoming power and dispenser mechanism for proper grounding 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser 3 Clear all errors and test the dispenser by completing several test dispenses If the status clears and the return code are normal place the cash dispenser in service If these actions have no effect replace the dispenser A mechanical failure has occurred Replace the dispensing mechanism 1 Configuration jumpers may have been changed Inspect jumper block LK5 on the dispenser main board There should be no jumpers installed 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser 3 If the problem persists replace the dispensing mechanism Reset the ATM If error occurs again it may be necessary to replace the dispensing mechanism or main board assembly dispensed EEEE Verify the correct operation of each sensor in the transport path Reset the ATM Perform required audit of the cash Place the machine into service Reset the ATM Perform required audit of the cash Place the machine into service Reset the ATM Perform several test dispenses If they are normal place the ATM into service If
9. No connect BGD DONE GOOD BGD DONE BAD Timeout waiting for End of Transmission EOT Possible Cause 1 Used up all radial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt 2 Got connected and never received ENQ within time out period 14 Seconds Results No money is dispensed screen and receipt display system unavailable Possible Cause Communication was normal but response header does not match request Results No money is dispensed screen and receipt display system unavailable Possible Cause 1 EOT was received as first character after the first request message was sent 2 If EOT is received on subsequent attempts then Error Code 1 is reported Results No money is dispensed screen and receipt display system unavailable Possible Cause 1 EOT from processor was not received within time out period 2 Carrier was not lost but no EOT was received before the time out period expired Results _No money is dispensed screen and receipt display system unavailable Communication problem NO EOT OVERFLOW NO ANSWER Processor not communicating with the modem correctly Possible Cause 1 EOT from processor was not received within time out period 2 Carrier was lost before receiving EOT Results No money is dispensed screen and receipt display system unavailable Possible Cause Received more characters than expected after request causing mod
10. RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 Modem Communication Status Codes Status Code om om om Om ERR SPED DEVICE REPORTED COMM ERROR hat the DC operating voltages are correct Restart AT RETURNE INVALID AMOUNT OF DATA ERR SPED INVALID SPED TYPE SPED COMMS PROTOCOL ERR SPED INVALID _DEVICE_CLASS ERR SPED REPORTED UNRECOGNIZED COMMAND ERR SPED REPORTED BLOCK DOES NOT EXIST ERR SPED REPORTED INVALID ENCRYPT MODE ERR SPED REPORTED UNSUPPORTED CLEAR OPTION ERR SPED REPORTED TAMPER PRESENT ERR SPED REPORTED INVALID KEY INDEX ERR SPED REPORTED PARENT KEY NOT LOADED ERR SPED REPORTED WRONG DATA LENGTH REPORTED PIN RETRY TOO SOON SELFTEST CRC FAILED ERR SPED SELFTEST CRYPTOGRAPHIC ERROR ERR SPED SELFTEST BATTERY LOW STATUS ERR SPED SELFTEST SERIAL NUMBER ERROR RR SPED TAMPER TATUS COLD RR SPED TAMPER TATUS FRONT ERR SPED TAMPER _STATUS_BACK RR SPED TAMPER TATUS GRID RR SPED TAMPER TATUS VOLTAGE ERR SPED SERIAL NUMBER CHANGE SPED serial number change NMD 100 shutter failed after reset NMD 100 shutter OK
11. RT2000 9800 9840 9850 RL5000 TDM RL5000 RT2000 9800 9840 9850 RL5000 TDM RL5000 RT2000 9800 9840 9850 RL5000 TDM RL5000 RT2000 9800 9840 9850 error Dispenser SDD EOT Check data and power connections to the dispenser device Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism error header trailer Dispenser item value error Dispenser machine not opened Dispenser rejected check Dispenser invalid request Dispenser multiple device error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Access the management functions menu and lock all cassettes Verify that all cassettes used are in service Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart operating system Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Dispenser device error Restart operating system Clear terminal err
12. SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 9800 9840 9850 MAKO SuperScrip RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO Dispenser did not detect note going to stacker Dispense width errors Dispenser fed extra note into stacker Dispenser detected more than six errors ina dispense Dispenser busy SPED keypad is not replying to main board Number of bills dispensed not equal to bills requested SPED keypad reported tamper condition SPED keypad could not perform a successful command within SPED_MAX_ATTEM PTS tries SPED not detected This error is usually associated with an empty note cassette or currency that is in unfit condition 1 Refill the cassette as needed 2 Inspect the cassette and feed path for currency that is stuck together or jammed 3 If no jam is located remove the first note
13. 9705 RL5000 TDM RT2000 8100 9100 9615 9640 9650 9705 9750 RL5000 TDM RL5000 NMD FT5000 RT2000 9840 9850 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO Electronic journal full Electronic journal corrupt Electronic journal mode Unknown electronic journal status Electronic journal modify record failure Cassette out of service Erase command to electronic journal failed Format command to electronic journal failed The electronic journal on 8 bit machines 9600 9700 and 9100 can store as many as 2400 records The journal on these machines should be printed on a regular basis i e when completing a cassette close function to keep it from filling up If the journal becomes full the only way it can be cleared and have a copy of it records is to print to the receipt printer or download the journal to the Triton Connect host On 32 bit machines RL s FT s RT s the electronic journal can store as many as 32 768 records it is recommended that you do not print the journal Instead save the journal to an external USB storage device or download to Triton Connect Once records have been viewed or saved they need to be marked as audited Audited records can then be archived to an external device or deleted Note Records can be archive
14. FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 L5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 L5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 yp L5000 SDD RL5
15. RL5000 NMD FT5000 RT2000 9800 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 9600 9610 9615 9640 9650 MAKO SuperScrip Feed sensor 1 Inspect the feed path and Feed sensors for jammed currency and broken blocked as reported components The feed sensors may be dirty Clean as needed with soft brush and by status check Modem initialization failed Printer failed while printing to the receipt printer Printer controller not responding to commands Time out waiting for printer to be ready Paper jam reported by the controller during status check Dispenser returns bad command error PTDF er
16. RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 Security module not found Security module com failed attached dev com failed Security module dev port setup Invalid default transaction SPED key from pad cmd aborted by user cmd verify failed SNA comms error Timeout waiting to send command to dispenser Timeout waiting to receive response from dispenser Card reader disabled Card reader present timeout SPED Enable keypad command failed SPED Disable keypad command failed SPED Enable key from pad module failed SPED Disable key from pad module SPED Enable PIN entry mode failed SPED Disable PIN entry mode failed SPED Enable JETCO PIN ent
17. Restart ATM C SPED module Verify all SPED connections Restart conditions Inspect the battery for a ear the error If error persists replace the the operating system Clear any errors voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists voltages are correct Restart ATM C SPED module Inspect cable from main board assembly to sure that the cable is connected at both ends Verify that the voltages are correct Restart ATM C SPED module Inspect cable from main board assembly to sure that the cable is connected at both ends Verify that the voltages are correct Restart ATM C SPED module Inspect cable from main board assembly to sure that the cable is connected at both ends Verify that the voltages are correct Restart ATM C SPED module voltages are correct Restart ATM C SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating ear the error If error persists replace the the SPED module for damage Make DC operating ear the error If error persists replace the the SPED module for damage Make DC operating ear the error If error persists replace the the SPED module for damage Make DC operating persists replace the ear the error If error Inspect cable from main board assembly to the SPED module f
18. absent Mistracked note at exit rr Bol 1811 ne OO S mn No action required The dispenser sends this status code when a command has been successfully executed This status code will appear in the electronic journal as code 32 indicating the successful completion of a transaction This error is usually associated with an empty note cassette or currency that is in unfit condition 1 Refill the cassette as needed 2 Inspect the cassette and feed path for currency that is stuck together or jammed 3 If no jam is located remove the first note from the cassette Purge the dispenser Do several test dispense operations a If the test dispenses are completed normally and the return code are correct clear all errors and place the cash dispenser in operation b If the test dispenser fails again try testing while pushing in on the cassette If it works then the cassettes may not staying locked in the cassettes Determine what is causing the cassette to not stay locked in place 4 If the currency is in fit condition and the error persists consider replacing the cassette or the dispenser This is a double detect fault This is a double detect fault 1 Inspect the feed path for jammed currency Remove jammed currency 2 Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly Clean the sensors a needed 3 Turn the AC power OFF for a few seconds and then bac
19. been properly prepared 1 Inspect the currency for excessive wear Remove any unacceptable currency from the cassette 2 Inspect the feed path for jammed currency Remove any jammed currency 3 Clear all error and purge the dispenser using the purge command 4 Test the dispenser by completing several test dispenses with the test dispense command If the error clears put the cash dispenser back in service If these actions have no effect replace the dispensing mechanism 49 9100 9110 9600 9610 9700 9710 Jam at exit RL5000 SDD 9800 MAKO This status is generated when exit sensor is blocked 1 Inspect the feed path for jammed currency Remove any jammed currency 2 Clear all error and purge the dispenser using the purge command 3 Clean and verify the operation of the exit sensor Replace the exit sensor if necessary 4 Test the dispenser by completing several test dispenses with the test dispense command It the error clears put the cash dispenser back in service If these actions have no effect replace the dispensing mechanism Possible damage due to static discharge 1 Check the incoming power and dispenser mechanism for proper grounding 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser 3 Clear all errors and test the dispenser by completing several test dispenses If the status clears and the return code are normal place the cash dispenser in service
20. dispenser using the purge command 4 Test the dispenser by completing several test dispenses with the test dispense command Ifthe errar clears mut the cach dicnanser hack in sarvica _If thaca Status valid only for units with SPED keypad device installed 1 Make sure the battery is seated secure in the battery holder 2 Make sure the tamper screw is secure to the SPED Module Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error 3 If the error persists replace the SPED keypad module Status valid only for units with SPED keypad device installed Make sure the battery is seated secure in the battery holder Make sure the tamper screw is secure to the SPED module Reset the cash dispenser and clear the error If the error persists replace the SPED keypad module Status valid only for units with SPED keypad device installed Reset the cash dispenser and clear the error If error persists replace the SPED keypad module This Error Status Code is valid for units with SPED keypad device installed 1 Check the cable and connections from J7A on the docking station to the SPED board Dispenser did not reply after dispense command Check number of notes delivered command failed Dispenser type unknown Reply from dispenser invalid Wrong SPED for Super Scrip Card Reader Error Smart Card Smart Card Reader not installed Failed to
21. electronic journal may be EAM AFACEIMA onmcne 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may b
22. is a timing wheel or timing wheel sensor error 1 Inspect the dispenser to make sure all belts are on track and in good physical condition Place all belts on their rollers and gears If a belt displays excessive wear or damage you may be able to replace it Otherwise replace the dispenser 2 Verify that the DC voltages to the dispenser are correct Replace the power supply or dispenser DC power if either is defective 3 Examine the timing wheel for physical defect Make sure the electrical connections to the timing wheel sensor are secure and the time wheel sensor is clean Replace the timing wheel or the timing wheel sensors if they are defective Otherwise it may be necessary to replace the dispenser 4 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser by completing several TEST DISPENSES If the status clears and the return code are normal place the cash dispenser in service If these actions have no effect replace the dispenser This status is generated if the double detect is unable to calibrate Probable cause for this error is a faulty or uncalibrated double detect module or a jammed currency in the double detect 1 Clear any jammed currency 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser by completing several TEST DISPENSES If the status c
23. make connection to TCP IP host See Error Code 130 Outgoing TCP IP communications are not successful The main board does not see any activity on TCP IP 1 If you are not using TCP IP Ethernet for transactions or Triton Connect ensure you do not have TCP IP selected for any option in processors communications or Triton Connect 2 Verify the quality of your incoming TCP IP connection and your TCP IP configuration Make sure all ports on your gateway connecting router are open for bidirectional comms 3 Suspect the main board the TCP IP connection device Quad Port Board in 96XX Dackina hoard on RIFT or RT or the TCP IP eauinment TCP IP device failed Out going commutations seems to be successful but there is not returning communications 1 Start by verify your communications settings and external TCP IP equipment 2 Verify the quality of your incoming TCP IP connection and your TCP IP configuration i e gateway IP address ports etc Dispenser Compromise A reset has occurred in the middle of a dispense 1 This can be confirmed by referencing the electronic journal Look for a reset entry directly after an incomplete transaction 2 If resets are suspected determine what could have caused the main board to reset Suspect the ATM power supply incoming power the dispenser software or the main board CPU 239 240 300 303 304 305 307 308 309 310 312 313 315
24. reject sensor was not detected at the reject sensor 1 Inspect for jammed currency in the transport path between the width sensors and the reject sensor Remove jammed currency 2 Verify that all access panels are closed and secured Clear the error Test the dispenser by completing several test dispenses 3 Verify clearance at the diverter If the test dispenses pass but the error returns upon live dispenses do dispenses with the vault door open If it works with the door open remove obstruction causing the diverter to contact the vault door 4 If the error clears put the cash dispenser in service 5 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before Jean tactina TaCh GUANO ncn 1 Inspect for a jammed currency in the reject sensor 2 Verify that all access panels are closed and secured Ensure the reject bin is empty or that there is enough room for the rejects and test notes to fall into the reject bin Reset the cash dispenser Clear the error Test the dispenser by completing several test dispenses 3 If the error clears put the cash dispenser in service 4 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contactina Tech Sunnort 1 Inspect the dispensing mechanism for jammed currency at the exit
25. sensor Clear any jammed currency 2 Clean the exit sensor using a soft brush and a vacuum cleaner Reset the cash dispenser Clear the error 3 Test the dispenser by completing several test dispenses 4 Ifthe error clears put the cash dispenser in service 5 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Sunnort 1 Inspect the dispensing mechanism for jammed currency at the diverter Clear any jammed currency 2 Make sure the shelf that the dispenser is mounted on is level and seated at all four corners 3 Make sure the diverter moves freely 4 Reset the cash dispenser Clear the error 5 Test the dispenser by completing several test dispenses If the error clears put the cash dispenser in service 6 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before Lcontactina Tech Sunnoart Motor Fault 1 Inspect for jammed currency in the feed path and at the Exit sensor Remove any jammed currency 2 Purge the dispenser using the purge command Test the dispensing mechanism by completing several Test Dispenses 3 If the error clears put the Cash Dispenser into service Otherwise replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available befo
26. the AC power switch for a few seconds and switching it back ON Clear the error 3 Ifthe Error persists replace the Electronic Journal This is more of a status code then an error code A dispense command was sent to the dispenser when no cassettes are locked or they are not in service 1 If working with an 8100 print a test receipt printer Verify that the A cassette is in service If not place in service using the Cassette Service menu option Purge then test dispense If they pass clear the error and place the ATM in service Le tA PE P ened eee Serer PE E ev eee E 1 Replenish the paper Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error 2 Make sure that the ribbon cable from the docking station to the low paper sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct 3 If the error persists possible causes of the problem may be the low paper sensor assembly the docking station the main board or cables i Inspect the card reader assembly Make sure that there is no foreign material in the card slot 2 Clean the card reader assembly with a cleaning card 3 Make sure the ribbon cable from the docking station to the card reader is fastened at both ends of the cable and the orientation of the cable is correct 4 Ifthe error persists replace the card reader This error indicates that the bills are n
27. the cassette in place Cracked or broken clips should be replaced 4 Install the cassette Purge the dispensing mechanism with the PURGE command from the DIAGNOSTICS function Test the TDM 100 by completing several Test Dispenses If the error clears put the cash dispenser in service 5 If the currency is in fit condition and the error condition persists consider replacing the note cassette or the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support i Inspect for jammed currency in the feed path and at the Exit sensor Remove any jammed currency 2 Purge the dispenser using the purge command Test the dispensing mechanism by completing several Test Dispenses 3 Ifthe error clears put the Cash Dispenser into service Otherwise replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contactina Tech Support Enter the diagnostic function and complete the learn note thickness command Clear the error Purge the dispenser using the purge command Test the dispensing mechanism by completing several test dispenses If the error does not occur again put the cash dispenser in service If the error persists replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before _contactina Tech Support Remove the cassette and inspect for jammed currency in the width sen
28. the error occurs again it may be necessary to replace the dispenser main board assembly The dispenser main board assembly will need to be replaced 49 9615 Too few notes dispensed Channel 50 9100 9600 9610 9700 9710 RL5000 Interference SDD 9800 MAKO recovery 50 9615 Too few notes dispensed Channel 51 8100 9100 9110 9600 9610 9700 9710 Accountancy error 9705 RL5000 SDD RL5000 TDM _RT2000 9800 MAKO 51 9615 Too few notes dispensed Channel 52 9100 9110 9600 9610 9700 9710 RAM error RL5000 SDD 9800 MAKO 52 9615 Too few notes dispensed Channel 53 9100 9110 9600 9610 9700 9710 EPROM error RL5000 SDD 9800 MAKO 54 9100 9110 9600 9610 9700 9710 Operation time out RL5000 SDD 9800 MAKO 55 9100 9110 9600 9610 9700 9710 RAM corruption gunmen 5000 SDD 9800 MAKO l e 56 9100 9110 9600 0 9700 9710 Link error RL5000 SDD 9800 MAKO 57 9615 9800 9840 9850 Invalid data command 58 9615 9800 9840 9850 Too many notes 59 9615 9800 Timing wheel error 60 9615 9800 9840 9850 Counting sensor blocked 61 9615 9800 9840 9850 Loss of power during payment or purge 62 9615 9800 9840 9850 Loss of power during payment 63 9615 9800 9840 9850 RAM error 64 9615 9800 9840 9850 Damaged USART 65 9615 9840 9850 Cassettes Shuffled 66 9615 9800 9840 9850 Ram Access Error 67 9615 9800 9840 9850 Diverter 1 not energized at start 68 9615 9800
29. 0 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScri 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip Time out BCD NO ANSWER ERROR IN MODEM DATA Connect 1200 Baud then lost carrier or connection Host hung up BGD NO DIAL TONE Possible Cause 1 Request has been sent Time out waiting for response or carrier was dropped No characters were received Time out is typically 60 seconds 2 Request has been sent Time out waiting for response or carrier was dropped At least one character was received ETX was never rec
30. 0 RT2000 9800 9840 9850 RL5000 NMD FT5000 RT2000 9800 9840 9850 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 NMD FT5000 RT2000 9800 9840 9850 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850
31. 00 SDD RL5000 TDM RL5000 Vault door open Close vault door Reset error code If error persists check the operation of the vault door switch NMD FT5000 RT2000 9800 9840 9850 Replace as needed 567 568 570 571 572 575 576 577 578 579 580 582 583 585 586 588 589 590 592 593 RL5000 SDD RL5000 NMD F T5000 9800 9840 9850 RL5000 SDD RL5000 NMD FT5000 9800 9840 9850 RL5000 SDD RL5000 NMD FT5000 9800 9840 9850 RL5000 SDD RL5000 NMD FT5000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 NMD FT5000 RT2000 9800 9840 9850 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD
32. 000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 SPED sequence error SPED no data SPED invalid message ID SPED Data overflow SPED device idle SPED device bit stuck SPED device attention stuck SPED device no attention SPED device timeout SPED command sequence error SPED invalid command data SPED device reset SPED clear key EJ error EJ data size error EJ bad command EJ invalid ID IEJ device busy EJ invalid request EJ sequence error EJ device offline EJ EXT error EJ SOH error LEJ STX error EJ BCC error IEJ device reset Card Reader Data size error Card Reader Device read error Verify al Verify al Verify al Verify all SPED connections Verify all SPED connections Verify al conditions Replace SPED battery is below 2 8 VDC Rep conditions Replace SPED battery is below 2 8 VDC Rep conditions Replace SPED battery is below 2 8 VDC Rep Verify al conditions Inspect the battery for a voltage Replace SPED battery is below 2 8 VDC Rep conditions Inspect the battery for a voltage Replace SPED battery is below 2 8 VDC Rep conditions Inspect the battery for a v
33. 05 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 8100 9100 9110 9610 9615 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO 8100 9100 9110 9610 9615 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO 8100 9100 9110 9600 9610 9615 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO _SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 9100 9600 9700 RL5000 SDD 9800 MAKO Electronic journal test feature failed Electronic journal set featured failed Electronic journal clear feature failed Electronic Journal get serial number failed Terminal did not answer This is a Triton Connect error Terminal did not return call Triton Connect error Electronic journal not present Bad dispense Reported low cash to Triton Connect Software download to terminal failed
34. 5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip MAKO Receipt printer paper is low Telephone number not configured Bill Size not configured Maximum withdrawal not configured PIN working key not configured Terminal ID not configured PIN Master key not configured Communication error Baud rate setting for electronic journal failed An Attempt to Dispense is made the Cassettes are not Locked Receipt printer out of paper Card reader error Dispenser detect blocked stacker during dispense 1 Install a new roll of paper if needed 2 If this does not correct the problem verify that the paper low sensor is correctly attached to the paper bracket and that the cable between the paper low paper feed assembly and the docking assembly is undamaged and securely connected at both ends 3 The paper low sensor may be dirty and require cleaning 4 Otherwise the possible causes of the problem may be a defective paper low sensor cable docking assembly or A temporary fix to this problem may be to set the low receipt paper parameter to in service so that the terminal software does not read the input from the low paper sensor When this is done the terminal will operate normally until it is completely out of paper T
35. 650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 RL5000 NMD FT5000 9840 Diverter failure SPED serial number change SPED Self Test Error SPED Warning Self Test error Successful Command Low level in cassette Lifts are down Lin the un naosition Rejected notes The serial number stored in the software does not match the serial number of the VEPP 1 Either the VEPP was changed or the software was reloaded such as when you do a VEPP upgrade or if the VEPP was changed 2 Can only be cleared in Diagnostics gt Keypad gt Clear Tamper On an 8 bit machine such as 9100 or 9600 choose Diagnostics gt More gt More Keypad gt Clear Tamper The SPED has returned an error during self test 1 Reset the error If error fails to reset or the error reoccurs in a short amount of time consider replacing the SPED nen See Error Code 240 The NMD dispenser sends this status code when a command has been successfully executed This status code will appear in the electronic journal as code 300 indicating the successful completion of a transaction When performing a purge J AOK otAst disnense onearation he cetiuucn cade will bew Olin the first diait netucned AM This error code is returned by the dispenser when the number of notes in one or more of the cassettes is below a preset level indicating the low level sensor in the not
36. 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScri 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO _SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9610 9640 9650 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9840 9850 MAKO 8100 9100 9615 9640 9650 9750 RL5000 TDM RL5000 NMD FT5000 RT2000 9840 9850 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT
37. 9840 9850 Diverter 1 in wrong position at start 69 9615 9800 9840 9850 Diverter 2 did not go to reject i position 70 9615 9800 9840 9850 Diverter 2 did not go to payment j i position 71 9615 9800 9840 9850 Diverter 2 did not energize 72 9615 9800 9840 9850 Diverter 2 in wrong position at start 75 9600 9610 9615 9640 9650 9800 9840 Aborting download 9850 MAKO SuperScrip of journal entries 78 9615 9800 9840 9850 Reject Box filled 79 9615 9800 9840 9850 Reject Box Absent 80 9615 9800 9840 9850 No Cassette in feed channel test dispense 81 9615 9800 9840 9850 Dispenser Time out approx 2 min 82 9615 9800 9840 9850 Purge did not occur before first dispense j 83 9615 9800 9840 9850 LVDT double detect out of tolerance 84 9615 9800 9840 9850 Purge error following dispense _error 90 92 93 95 97 98 99 100 101 103 104 105 106 107 9615 9840 9850 E Ct a Ra i failure 9615 9800 9840 9850 9615 9800 9840 9850 9615 9640 9650 9750 RL5000 NMD FT5000 9800 9840 RT2000 RT2000 RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 Reject Box Absent Check for prese
38. Currency cassette low Valid for SDD and GND mechanisms only This is a Triton Connect error 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or
39. ED battery is below 2 8 VDC Replace SPED module if error persists SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 507 509 510 511 512 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 532 533 535 536 a 5 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD
40. Error Code Model Series 0 8100 9100 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RT2000 9800 MAKO SuperScrip 1 9615 2 9615 Description No errors Unsolicited note channel 1 Unsolicited note channel 4 Recommended Action None 9 9615 10 9615 e nnn 12 9615 17 9615 18 9615 19 9615 20 9615 we gig cen een 26 9615 27 9615 wage nnn 32 8100 9100 9600 9610 9615 9640 9650 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO SuperScrip 33 9100 9110 9600 9610 9700 9710 RL5000 SDD 9800 MAKO SuperScrip 33 9615 34 9100 9110 9600 9610 9700 9710 RL5000 SDD 9800 MAKO 34 9615 35 9100 9110 9600 9610 9700 9710 RL5000 SDD RL5000 TDM RL5000 NMD 9800 MAKO 35 9615 36 9100 9110 9600 9610 9700 9710 RL5000 SDD 9800 MAKO 36 9615 channel 1 Good operation channel 4 Stream feed channel 1 Stream feed channel 2 channel 3 Stream feed channel 4 Feed failure Feed failure channel 2 Feed failure channel 3 Feed failure channel 4 _DDD channel 1 Note jam before DDD channel 2 Note jam before Note jam before DDD channel41 Feed Failure Note jammed between DDM and Exit sensor Mis tracked note at feed Note Jammed between DDM and Reject Sensor Mis tracked note at double detect Denomination Error Cassette
41. PED battery is below 2 8 VDC Rep conditions Inspect the battery for a voltage Replace SPED battery is below 2 8 VDC Rep he problem persists it board assembly on Xscale systems or the PC asse systems he problem persists it board assembly on Xscale systems or the PC asse systems he problem persists it board assembly on Xscale systems or the PC asse systems he problem persists it board assembly on Xscale systems or the PC asse systems he problem persists it board assembly on Xscale systems or the PC asse systems board assembly on Xscale systems or systems board assembly on Xscale systems or systems board assembly on Xscale systems or systems Restart operating system If board assembly on Xscale systems or systems board assembly on Xscale systems or systems board assembly on Xscale systems or systems he problem persists it may be necessary to replace he PC assembly or hard drive on the xp or 9800 he problem persists it may be necessary to replace he PC assembly or hard drive on the xp or 9800 reading of greater than 2 8 VDC ace SPED module if error persists Restart the operating system Clear any errors reading of greater than 2 8 VDC ace SPED module if error persists Restart the operating system Clear any errors reading of greater than 2 8 VDC ace SPED module if error persists may be necessary to replace the ATM main mbl
42. RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 9100 9110 9610 9615 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9610 9615 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO Diverter in dispense position 1 Inspect for jammed currency at the Diverter Remove jammed currency 2 Check the operation of the diverter solenoid on start of dispense 3 Verify that all access panels are closed and secured Clear the error Test the or learn Unexpected note at exit Hardware Error Diverter moved to exit position during reject purge Initial status check failed reject position during dispense Jam in Billfish Error in reply from the dispenser mechanism No response from the dispenser mechanism Command not acknowledged by the dispenser mechanism CTS Clear To Send line from the dispenser is not active Status reports bad double detect in last dispense 5 VDC not present on carrier detect Exit blocked as reported by status check dispenser by completing several test dispenses 4 If the error clears put the cash dispenser in service 5 If these actions have no effect on
43. ake sure they are seated at the printer control board and not damaged 6 If the voltages are correct and the cables are undamaged and correctly connected causes of this error may be a defective cable a defective printer 1 Verify that there is paper in the printer Replenish paper as needed Refer to the appropriate Service Manual or Quick Reference Guide for instructions 2 On all models other then 96XX Release the printer locking screw Open the printer support bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position 3 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective 4 Inspect the printer data cable for damage Make sure it is seated at the main board and at the printer control board at CN6 5 Inspect the cables connected to CN2 CN3 CN4 and CN5 Make sure they are seated at the printer control board and not damaged 6 If the voltages are correct and the cables are undamaged and correctly connected causes of this error may be a defective cable a defective printer printer control board or the main board 7 On 96XX models open the printer access latch and inspect for jams and blockage
44. ard and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 151 152 153 154 155 156 157 158 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9705 RL5000 TDM RT2000 8100 9100
45. ase the printer locking screw Open the printer support bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position 2 Release the printer locking screw Open the printer support bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position 3 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective 4 Inspect the printer data cable for damage Make sure it is seated at the main board and at the printer control board at CN6 5 Inspect the cables connected to CN2 CN3 CN4 and CN5 Make sure they are seated at the printer control board and not damaged 6 If the voltages are correct and the cables are undamaged and correctly connected causes of this error may be a defective cable a defective printer _Jnrinter cantral haard ar tha main hoard 1 Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct Seat connectors or replace the power supply as needed 2 Verify that main board to electronic journal and the electronic journal to dispenser cables securely
46. d at both ends Restart ATM Clear the error If error persists it may be necessary to replace the main board the docking board the SPED module or related cabling Inspect cable from docking board assembly to the SPED module for damage Make sure that the cable is connected at both ends Restart ATM Clear the error If error persists it may be necessary to replace the main board the docking board the SPED module or related cabling To be determined Inspect the serial communication cables from the main board assembly to the dispenser for damage Make sure that each end of the cable is connected securely Replace the cable if it appear damaged Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism Possible defective components include main board assembly the docking board the serial communications cables the DC power cables the power supply and the dispenser mechanism Inspect the serial communication cables from the main board assembly to the dispenser for damage Make sure that each end of the cable is connected securely Replace the cable if it appear damaged Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism Possible defective components include main board assembly the docking board the serial communications cables the DC power cables the power supply and the dispenser mechanism Inspect card read
47. d to the internal flash Doing this will not clear any available memory and will not aid in clearing Error Code 151 Below are steps to take to clear Error code 151 on 32 bit machines 1 View Unaudited Records Once they are displayed on the screen print or save them to an external device When done chose marked as audited 2 Download to Triton Connect Ensure they are marked as audited 3 Choose Clear Journal Once you have completed one of the above steps the records have been marked as audited but they are still taking up memory space They now need to be deleted or archived to an external USB Storage device 4 Select Archive Delete Journal 5 Choose archive to external USB storage device or delete Choosing Internal 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 1 Inspect main board to el
48. dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 1 Purge the dispenser using the purge command from diagnostic menu 2 Test the dispenser by completing several test dispenses If the error clears put the cash dispenser in service 3 If these actions have no effect on dispenser operation replace the dispenser mechanism and or the note cassette Note Dispenser Status Click Counts should be run and available before _contactina Tech Support 1 Purge the dispenser using the purge command from diagnostic menu 2 Test the dispenser by completing several test dispenses If the error clears put the cash dispenser in service 3 If these actions have no effect on dispenser operation print a dispenser status report scan the click count history starting at the bottom Find the first occurrence of 116 The next entry below 116 is the Hardware Status Look up the definition on the Hardware Status listing 4 If problems still persist replace the dispenser mechanism and or the note cassette Note Dispenser Status Click Counts should be run and available before contacting Tech Support 1 Inspect for a currency jam at the diverter 2 Verify that the diverter moves freely 3 Test the dispenser by completing several test dispenses 4 If the error clears put the cash dispenser in service 5 If these actions have no eff
49. e defective 1 This error is not displayed at the cash dispenser The Triton Connect Host Computer generates the error when the terminal does not respond to a telephone call from the Triton Connect Host Computer 2 The cash dispenser may be turned OFF the modem may be defective or the telephone line may be shared with another device that connects to the line before the cash dispenser Additionally the Triton Connect feature may be disabled at ithe Cash Dispenser This error is not displayed at the Cash Dispenser The Triton Connect Host Computer generates this error when a terminal does not return a call to the Triton Connect Host Computer as requested The modem may be defective TN Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 1 Open the Security Cabinet and inspect the cas
50. e cassette has been activated This occurs when the currency in any cassette _ eaches a thickness of aonroximatelw 25 35 nom This is a Warni nd Messade Db ccd This error code is generated when a cassette is empty or when it attempts to dispense and fails to pick With Note Feeder 100 and 101 there is an empty sensor that check for notes in the cassettes with an optical sensor Note Feeder 200 does not have this sensor Fither versian of Noate Feeder will renort this error if there is This error code is generated when a cassette is not open locked and any command other than open cassettes reset and close cassettes are sent to the system It is feasible that this error code could be generated even if the lifts are This will occur if the machine is switched off and an durina This error code indicates that notes were rejected during the transaction or test dispense operation This is a warning message there is no action required This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport sensor The most probable cause is either mechanical or electrical failure of the note diverter in the note transport madule Lhis ercror mill olacethe cash diISnenser MAAE SAM cen TT OISINACK ANA once There are several possible reason for this error code being generated One cause is that the note feeder fails to feed notes Another cause is that there are to many sin
51. e it to the extension exit sensor in the allotted time but the trailing edge of the note did not clear the exit sensor in the allotted time 1 Inspect for jams or blockage stopping the note from clearing the exit of the extension 2 If the error clears put the Cash Dispenser into service Otherwise replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before _contacting Tech Support The leading edge of the note made it to the extension exit sensor in the allotted time but the trailing edge of the note did not clear the exit sensor in the allotted time 1 Inspect for jams or blockage stopping the note from clearing the exit of the extension 2 If the error clears put the Cash Dispenser into service Otherwise replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contactina Tech Support No Action Necessary The dispenser sends this status code when a command has been successfully executed This status code will appear in the electronic journal as code 32 or 100 indicating the successful completion of a transaction This error is usually associated with unfit currency or an empty cassette 1 Refill the cassette as needed 2 Inspect the feed path for currency that is stuck together or jammed If no jams are found remove the note closest the pick rollers in the cassette 3 Inspect the detent clips the clips that hold
52. e sensors in any of the note feeders has exceeded the upper limits of its calibration range wid isce the ciaanoastic fiunctions ac MMD tast soafiuiare to detecmine if aooate feedar This error code may indicate a power loss firmware restart has occurred at the dispenser controller and no information could be retrieved 1 Restart the cash dispenser Reset the error Perform several test dispenses 2 If the cash disnenser anerates normally while nerfarmina a test disnense nutit This error code will be generated when the following conditions occur A When the note is stuck in the note transport sensor B When the note is stuck in between the note transport sensor and the throat J Insnect the nate transnart sensor far blackaae If the sensar is blacked Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal erro
53. echanism 1 Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct Seat connectors or replace the power supply as needed 2 Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the dispensing mechanism 1 Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct Seat connectors or replace the power supply as needed 2 Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the _dispensina mechanism 1 Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct Seat connectors or replace the power supply as needed 2 Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the _dispensina mechanism 1 Remove the cassette and inspect the dispenser s feed path for jammed currency and other debris in the double de
54. ect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM e SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the ORED TOU ea pee 9a a Bla hl Na Ga at Sa a BI a a ey Se Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error SPED module If error persists replace the Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error SPED module SPED module If error persists replace the Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error SPED modu
55. ect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contactina Tech Support 1 Reset the cash dispenser Clear the error 2 If the error persists replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support the dispenser by completing several test dispenses If the error clears put the cash dispenser in service If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 1 Inspect for a currency jam at in the extension 2 Test the dispenser by completing several test dispenses 3 If the error clears put the cash dispenser in service 4 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 1 Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct Seat connectors or replace the power supply as needed 2 Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the dispensina m
56. ectronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated s
57. ecurely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective This occurs when the last cassette has been taken out of service Cassettes are taken out of service because of feed failures or excessive rejects 1 Inspect cassettes Fill if needed If they are not empty see corrective action for Error Code 33 2 If excessive rejects are suspected see corrective action for Error Code 48 3 Place cassettes in service 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembl
58. een made when there is a note in the note transport throat 1 Remove any documents blocking the throat opening Make sure the diverter is This error is reported when the transmission of each one of the characters in the command string is not completed within the time restriction imposed by the electrical interface This error code is generated when a movement command is sent before read cassette ID command after the cassettes including the reject vault are removed This is error code will set an out of service condition ojo Mec that each cassette is nlaced inia feed channel ancd the cassettes Are This error code is produced when the single reject event counter exceeds 50 reject events or the bundle reject event counter exceeds 250 notes This error code will cause an out of service condition oth ANOME alldacuments firan the ceiect wawt To clear the error cade the reiect This error code is reported by the dispensing mechanism when a document is jammed in the throat sensor during a live dispenses or when a reset is performed 1 Make sure all cables between the note transport and the other units are With an NMD this error is produced when a sensor in note transport module is not working correctly during an internal self test preceding the movement commands 1 Inspect all cables for damage Make sure that all cables are securely fastened to their termination points 2 Open the access panels on the note transpo
59. eived Time out is typically 60 seconds 3 EOT was received as first character after sending a NAK due to a bad response message Result No money is dispensed screen and receipt display system unavailable Possible Cause Possible may be a processor or telephone hardware problem Results No money is dispensed screen and receipt display system unavailable Possible Cause Unexpected data received from processor in response to message Results No money is dispensed screen and receipt display system unavailable Can be a symptom of a bad modem or a modem not properly seated Possible Cause 1 Telephone line is not dedicated ATM is being used with another devices connected to the line 2 Telephone line is noisy and in general has poor quality characteristics 3 Baud rate set to high for telephone line conditions Change baud rate settings 4 Modem may be defective Results No money is dispensed screen and receipt display system unavailable Possible Cause 1 Used up all radial attempts and got No Dial Tone for each attempt 2 Check local telephone line for proper operation 3 Telephone hardware problems Results No money is dispensed screen and receipt display system unavailable Possible Cause 1 Dialed out reached a busy signal 2 If problem persist verify the phone number try calling the number with a hand set to verify work with the processor to rectify BGD Busy BGD Logon
60. em buffer overflow Results No money is dispensed screen and receipt display system unavailable Possible Cause 1 Modem response was good but operation was not performed 2 This is normally an internal terminal problem Results No money is dispensed screen and receipt display system unavailable Possible Cause This is normally a terminal problem The modem or the main board may cause the problem Results No money is dispensed screen and receipt display system unavailable 100 101 103 105 107 108 110 113 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 Time Out Request has been sent time out waiting for response No Connect No Answer No EOT User Cancelled Transaction No response Invalid response Invalid LRC Response format error Possible Cause 1 Request has been sent Time out waiting for response or carrier was dropped No cha
61. er cable Inspect the card reader for foreign objects Replace the cable or clean the card reader as needed Clear the error Restart the ATM If the error persists replace the card reader Inspect card reader cable Inspect the card reader for foreign objects Replace the cable or clean the card reader as needed Clear the error Restart the ATM If the error persists replace the card reader Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Ma
62. error persists Error in last dispense Check operational error code of dispenser This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Multiple cassette of the NMD dispenser allows for only one of each cassette ID to be installed Verify each cassette ID same type Dispenser offline found no reject bin SPED Read Error SPED invalid return record SPED read type error Verify al SPED invalid command SPED invalid return ID Verify al SPED device busy SPED invalid request Verify al Replace cassette or Inject New Cassette ID Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SP
63. ersists replace the card reader 541 RL5000 SDD RL5000 TDM RL5000 Card Reader Com Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 error card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 542 RL5000 SDD RL5000 TDM RL5000 Card Reader Device Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 busy card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader carer ees CTT i z 7 ties tom j Reo cua F Pa E AT y ETS E T Ron z Bi seo NMD FT5000 RT2000 9800 9840 9850 Sequence error card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 544 RL5000 SDD RL5000 TDM RL5000 Card Reader Invalid Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 request card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 545 RL5000 SDD RL5000 TDM RL5000 Card Reader LRC Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 error card reader with an app
64. from the cassette Purge the dispenser Do several test dispense operations 4 If the test dispenses are completed normally and the return code are correct clear all errors and place the cash dispenser in operation 5 If the currency is in fit condition and the error persists consider replacing the cassette or the dispenser This status appears when the count at the exit can not be guaranteed 1 A mechanical error has occurred It may be necessary to replace the dispenser E Se PSone ape eT perce gee Tee F ena 1 A mechanical error has occurred It may be necessary to replace the dispenser This status is generated when there are 6 rejects during the current dispense It is usually caused by attempting to dispense currency that is unacceptable or currency that has not been properly prepared 1 Inspect the currency for excessive wear Remove any unacceptable currency from the cassette 2 Inspect the feed path for jammed currency Remove any jammed currency 3 Clear all error and purge the dispenser using the purge command 4 Test the dispenser by completing several test dispenses with the test dispense command If the error clears put the cash dispenser back in service If these actions have no effect replace the dispensing mechanism This status is generated when both the stacker and exit sensor are both blocked 1 Inspect the feed path for jammed currency Remove any jammed currency 3 Clear all error and purge the
65. gle rejected notes in the transactions 1 Check the canditian of the currency to ensure is fit far disnensina Transmission Error This error code occurs when the message received by the dispenser is incorrect The reason that the error code is generated is the detection of an This error code occurs when the message received by the dispenser is incorrect The reason that ithe errar code is aenerated is the detection of an incorrect LRC character ora Illegal command or command sequence This error occurs when the logical sequence of the commands sent to the dispenser is not the one expected by the system Examples of this are two move commands sent one after another or a deliver command that is sent without a previous move icammand Jam in Note Qualifier Cassette not properly installed No notes retracted This error code is generated when the note transport sensor does not detect a note that was detected by the note qualifier This may be due to jammed documents in the transport path between the note qualifier and the note diverter This error cande will nlace the cash disnenser aut of service This error code occurs when documents are requested from a cassette that is not present or is not open This error code will place the cash dispenser in an out of service condition w This error code appears after the retract command is issued This is a warning code only no action is required
66. h dispenser for broken parts Replace the dispenser if it is broken Check for and clear any foreign matter the note path 2 Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON _3 Replace the dispenser if the error persists This is an indication that the cash in the cassette has gone below the threshold level set in the terminal configuration This is a warning message that will not put the cash dispenser out of service Consult With the low currency feature enabled this error condition will occur before the cassette is actually empty There should be about 1 4 inch of currency approximately 60 bills in the cassette when the error is detected To clear an Error 182 1 Reset the cash dispenser by switching the main power switch OFF for a few seconds and then switching it back ON 2 Remove the cassette from the dispensing mechanism 3 Press the reset error key 4 Refill and install the cassette in the dispensing mechanism 5 When the low currency function is disabled the dispenser will dispense every note in the cassette then go out of service for an error code 33 feed failure 183 185 186 187 188 189 190 192 193 194 195 196 197 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610
67. hen it will go out of service for and error code 195 out of paper Enter Management Functions and configure the telephone number This value is factory defaulted to 0 00 Allowable bill sizes are 5 10 20 50 and 100 Enter the Management Functions and configure the bill size Enter the management functions and configure the multiple amount parameter The maximum withdrawal cannot exceed 50 time the denomination of the bill size in the cassette Enter the management functions and configure download the working key Enter the management functions and configure the terminal ID number Enter the management functions and configure the PIN master key Note This error code is often caused by a SPED tamper If you suspect SPED tamper or Error code 205 see the corrective action for Error Code 205 1 Enter management functions and verify that all terminal parameters have been entered correctly 2 Verify that the telephone line is operational 3 Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error 4 If the error persist possible causes may be the modem or main board assembly i Inspect the Electronic Journal to make sure it is the correct part number ATMs with NMD or Mini Mech dispensers require electronic journals with part number that start with 9600 or 09600 2 Reset the Cash Dispenser by turning OFF
68. hle detect madiule ta the CMC module Note feed sensor failure Shutter failure Error code 325 is generated when the double detect sensors in the note qualifier can not be calibrated or when the gain value cannot be adjusted when learning a new documents This error code is generated when there is a sensor error in one or more of the note feeders or when there is a document jammed in the note feeder exit sensor 1 Make sure there are no documents jammed at any of note feeder exit sensors 2 heck the calihratinn value for the nressire emntv and exit sensors If anv This error code is generated if the system fails to operate the shutter when required 1 Reset the system If the response to the reset command indicates successful execution operation and be resumed 2 If the problem persists it may be necessary to replace the external shutter assembly the shutter sensor board if present shutter cable or the CMC module 329 330 332 343 348 349 350 351 356 357 358 359 360 361 362 363 364 365 366 368 369 9640 9650 9750 9840 9850 9640 9650 9750 9840 9850 9640 9650 9750 9840 9850 9840 9850 8100 9100 9640 RL5000 NMD FT5000 RL5000 NMD FT5000 RL5000 NMD FT5000 9650 9705 9750 RL5000 TDM RL5000 NMD FT5000 9840 9850 9640 9650 9750 9840 9850 9640 9650 9750 9840 9850 9640 9650 9750 9840
69. ign objects Clean the NMD FT5000 RT2000 9800 9840 9850 reset card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 555 RL5000 SDD RL5000 TDM RL5000 Card Reader System Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 timeout card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 556 RL5000 SDD RL5000 TDM RL5000 System timeout An operating system timeout has occurred Check operation of the power supply Restart ATM NMD FT5000 RT2000 9800 9840 9850 Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly 557 RL5000 SDD RL5000 TDM RL5000 System device reset AN operating system timeout has occurred Check operation of the power supply NMD FT5000 RT2000 9800 9840 9850 Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly 558 RL5000 SDD RL5000 TDM RL5000 System sync error An operating system timeout has occurred Check operation of the power supply NMD FT5000 RT2000 9800 9840 9850 Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or
70. ispenser Status Click Counts should be run and available before contacting Tech SURRA Trailing edge time out at exit 1 Inspect for jammed Currency in the feed path and at the Exit sensor Remove any jammed currency 2 Purge the dispenser using the purge command 3 Test the dispensing mechanism by completing several test dispenses 4 Ifthe error clears put the cash dispenser into service If the error persists replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support Diverter timeout Timeout waiting for leading edge at reject Timeout waiting for trailing edge at reject Exit blocked during purge Diverter timeout on purge Inspect for jammed currency at the diverter Remove jammed currency 2 Verify that all access panels are closed and secured Clear the error Test the dispenser by completing several test dispenses 3 If the error clears put the cash dispenser in service 4 Verify clearance at the diverter If the test dispenses pass but the error returns upon live dispenses do dispenses with the vault door open If it works with the door open remove obstruction causing the diverter to contact the vault door 5 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before A note that was expected to be seen at
71. k ON to power cycle and reset the cash dispenser Clear all errors and perform several test dispenses If the test dispenses are normal and the status clears place the cash dispenser in service If the error persists replace the dispenser This status occurs when a note arrives at the double detect without being seen by the feed sensor 1 Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly Clean the sensors a needed 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and perform several test dispenses If the test dispenses are normal and the status clears place the cash dispenser in service If the error persists replace the dispenser This status occurs when a note is detected by the exit sensor when it should not have been It can occur if there are notes already in the transport before the start of a transaction or if the exit sensor is blocked 1 Verify that the diverter moves freely and is not binding If the diverter has excessive binding or appears damaged replace the dispenser 2 Inspect the exit area to ensure nothing is blocking the exit sensor Clean and verify the operation of the exit sensor Replace the exit sensor if defective Otherwise replace the dispenser 3 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and
72. ke sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Verify that a cable from the docking board to the presenter controller board is securely connected at both ends If the cable appears undamaged and it is securely connected at the docking board and the presenter controller board replace the presenter assembly If replacing the presenter does not clear the error other possible causes of this problem may be the main board assembly or the docking board Inspect the gears assembly on the presenter for possible damage Replace the presenter if gear damage is apparent O
73. l ID and Comm Header hit clear then re enter the Terminal ID and Comm Header A response was received the LRC was validated but an error in the response format was found 2 Verify the terminal configuration with the processor
74. lace the cash dispenser in service Otherwise replace the dispenser Note if this occurs on a Mini Mech only during a multi note dispense the exit sensors may have become weak Consider sending the dispenser to repair to have new sensors installed go to reject osition Blocked exit This status appears if the exit sensor is covered or defective when the dispenser starts 1 Inspect the note transport make sure all belts are on track and there is no currency jammed in the transport or exit areas Place all belts on their respective rollers and gears Clear the jammed documents 2 Make sure that the exit sensor is clean and operation correctly 3 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser with a live transaction It the status clears place the cash dispenser in service Otherwise irenlace the disnenser Diverter 2 did not go to reject osition Too many notes Miscount Channel 1 Transport error Miscount Channel 2 Miscount Channel 3 Bad Roller Profile FRNSDOUSE cnt hit hatien th RtR Geta a AR cits AM beth th ped Ohi Git hae Rca ad Diverter error Exit quantified Note missing at double detect Reject rate exceeded Clean the all sensors Verify that all sensors are operation correctly If all sensors are operation correctly and the error persists replace the replace the dispenser This
75. le Inspect cable from main board assembly to the SPED module for damage Make If error persists replace the sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error gt OPED MOdUIE xs a at ta et RA lie Rh EE inland Inspect cable from main board assembly to the SPED module for damage Make If error persists replace the sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error PED MOG ein tiles ua taeda i I Ne gl at SO E A Inspect cable from main board assembly to the SPED module for damage Make If error persists replace the sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error SPED module Inspect cable from main board assembly to sure that the cable is connected at both ends Verify that the voltages are correct Restart ATM C SPED module Inspect cable from main board assembly to sure that the cable is connected at both ends Verify that the voltages are correct Restart ATM C If error persists replace the the SPED module for damage Make DC operating persists replace the ear the error If error the SPED module for damage Make DC operating persists replace the ear the error If error the SPED module for damage Make DC operating voltages are correct
76. lears and the return code are normal place the cash dispenser in service If these actions have no effect replace the This error occurs when the diverter is in the wrong position during a dispense 1 Inspect the feed path for any jammed notes Remove any jammed notes 2 Turn the AC power OFF for a few seconds and then back on to power cycle and reset the cash dispenser Clear the error Purge the dispenser with the purge command Complete several live dispenses to ensure the dispenser is working correctly If the error persists replace the dispenser This status appears when the count at the exit is greater than the number of documents requested 1 A mechanical error has occurred It may be necessary to replace the dispenser This status is generated if the double detect fails to detect a document already seen by the feed sensor 1 Inspect the transport before the double detect for jammed currency Clear the jammed currency 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser by completing several TEST DISPENSES If the status clears and the return code are normal place the cash dispenser in service If these actions have no effect replace the dispenser This status is generated when there are 8 rejects during the current dispense It is usually caused by attempting to dispense currency that is unacceptable or currency that has not
77. mechanism 370 372 373 374 375 376 379 380 383 384 386 387 388 389 390 391 393 394 395 396 500 501 502 503 505 506 RL5000 SDD 9800 RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 8100 9100 9640 9650 9750 RL5000 TDM RL5000 NMD FT5000 9840 9850 RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 NMD RL5000 SDD NMD FT5000 RL5000 SDD NMD FT5000 RL5000 SDD NMD FT5000 RL5000 SDD NMD FT5000 RL5000 SDD NMD FT5000 RL5000 SDD NMD FT5000 RL5000 SDD NMD FT5000 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 FT5000 9840 9850 RL5000 TDM RL5000 RT2000 9800 9840 9850 RL5000 TDM RL5000 RT2000 9800 9840 9850 RL5000 TDM RL5000 RT2000 9800 9840 9850 RL5000 TDM RL5000
78. nce of Reject Box Inspect and verify the operation of the Reject Box present sensor Reject Box or reject Box present sensor may be damaged Possible wiring connection or main board problem eeren Dispense sensor Error in last dispense Error in double detect failed on power up Multiple cassettes of the same type installed Error Extension exit trailing edge timeout Extension exit timeout Extension Skew detected Good operation 2 second timeout waiting for pick Feed failure Sensor Thickness sensor unstable Unable to clear width sensor Insufficient notes to learn from FIFO error Time out waiting for FIFO This is a multi cassette dispenser error 1 Verify that there is only one of each type of cassette installed in the dispensing mechanism 2 If two or more of the same type cassette are installed inject a new cassette ID into one of the cassettes that is different from the other cassette The Extension has four sensors that detect when the extension is not closed One or more of the four are reporting it is opened 1 Open the extension Inspect the four clips 2 Close the extension ensuring all four clips seat fully 3 If you are still unable to clear the error replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support The leading edge of the note mad
79. ng configuration Dispenser sensor failure 2 Error in double detect 2 Purge failed upon power up applied to the dispenser Dispenser offline no The hoppers are not detected Check the computer area network connectors in the dispenser Restart operating system Clear terminal error code If error persists replace the dispenser mechanism Dispenser failed to identify the dispenser type installed 1 Verify all connectors to the dispenser mechanism 2 Restart operating system Clear terminal error code 3 If error persists replace the dispenser mechanism or the CMC of an NMD dispenser Verify that the Reject Vault and one cassette are present in the dispenser mechanism Clear terminal error code If error persists replace the dispenser mechanism Restart the operating system Verify the error code lights on the dispenser are operating in proper sequence Use the NMD test software available to Triton Certified Service Technicians and verify the operational error code of the dispenser Restart the operating system Verify the error code lights on the dispenser are operating in proper sequence Use the NMD test software avail able to Triton Certified Service Technicians and verify the operational error code of the dispenser Access the management function diagnostics menus to verify the operational error code of dispenser mechanism sensors Clean sensors as needed Replace dispenser components or dispenser if the
80. oltage Replace SPED battery is below 2 8 VDC Rep conditions Inspect the battery for a voltage Replace SPED battery is below 2 8 VDC Rep Verify all SPED connections conditions Inspect the battery for a voltage Replace SPED battery is below 2 8 VDC Rep Verify all SPED connections conditions Inspect the battery for a voltage Replace SPED battery is below 2 8 VDC Rep conditions Inspect the battery for a voltage Replace SPED battery is below 2 8 VDC Rep conditions Inspect the battery for a voltage Replace SPED battery is below 2 8 VDC Rep SPED connections Restart the operatin lace SPED modu lace SPED modu ace SPED modu ace SPED modu ace SPED modu ace SPED modu ace SPED modu Restart the operating system Clear any errors reading of greater than 2 8 VDC ace SPED modu Restart the operating system Clear any errors reading of greater than 2 8 VDC ace SPED modu ace SPED modu ace SPED modu Verify all SPED connections conditions Inspect the battery for a voltage Replace SPED battery is below 2 8 VDC Replace SPED modu Verify all SPED connections Restart the operating system C Restart the operating system C SPED connections Restart the operating system Clear any errors Inspect the battery for a voltage reading of greater than 2 8 VDC e if error persists E n E EA IT Spaai aa EF r PN Pe Inspect the battery for a voltage reading of greater than 2 8 VDC e if err
81. or code and retry previous request This problem Dispenser unknown error code Dispenser setup incomplete may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart operating system Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Check and verify that all dispenser configuration have been entered into the terminal parameters invalid Dispenser cassettes The error indicates that all cassettes were taken out of service Cassettes are take out of service disabled ALL Dispense cassettes low ALL Dispenser cassettes empty ALL for two reasons A Feed failure or empty See Error Code 101 302 or 306 B Excessive rejects See Error Code 48 1 Once the cause has been resolved place desired cassettes into service and reset the error All cassettes have reached low cash level Reload cassettes Clear terminal error code All cassettes report no notes Replenish cassettes Clear terminal error code Dispenser offline no Verify that the dispenser mechanism has data and power cable connected Verify power is reject vault and no hoppers hoppers Dispenser Offline error validating configuration Dispenser Offline NMD require Reject Vault and at least one cassette Dispenser offline Detected offline error check op state Dispenser offline stori
82. or damage Make sure that the cable is connected at both ends Verify that the DC operating ear the error If error persists replace the Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM C SPED module Inspect cable from Dispenser CMC as ear the error If error persists replace the sembly to the Shutter Assembly for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM C ear the error If the Error persists consider replacing the cable between the Dispenser CMC Board and The Shutter Assembly the Shutter Assembly PCB the Shutter Assembly or the Dispenser CMC Assembly To be determined M nspect cable from main board assembly to the SPED module for damage Make sure that the hat the DC operating voltages are correct Restart ATM M 10 11 48 65 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 975
83. or persists g system Clear any errors Inspect the battery for a voltage reading of greater than 2 8 VDC e if error persists SPED connections Restart the operating system Clear any errors reading of greater than 2 8 VDC e if error persists SPED connections Restart the operating system Clear any errors reading of greater than 2 8 VDC e if error persists SPED connections Restart the operating system Clear any errors reading of greater than 2 8 VDC e if error persists er 5 o oae aaa eai ia z a e E gore reading of greater than 2 8 VDC e if error persists e if error persists e if error persists Restart the operating system Clear any errors reading of greater than 2 8 VDC e if error persists Restart the operating system Clear any errors reading of greater than 2 8 VDC e if error persists ear any errors reading of greater than 2 8 VDC e if error persists ear any errors Verify all SPED connections Verify all SPED connections Restart operating system If Restart operating system If Restart operating system If Restart operating system If Restart operating system If Restart operating system If Restart operating system If Restart operating system If Restart operating system If conditions Inspect the battery for a voltage Replace SPED battery is below 2 8 VDC Rep conditions Inspect the battery for a voltage Replace S
84. ot moving the notes through the dispenser fast enough This is most often caused by slipping stacker pulleys 1 Inspect the cassette and feed path for currency that is stuck together or jammed 2 If no jam is located remove the first note from the cassette Purge the dispenser Do several test dispense operations 3 Next try a live dispense note you can not fully test this dispenser for this error without doing live dispenses If the error returns inspect the stacker pulleys to ensure they are not slipping 4 If the problems persist consider replacing the dispenser 198 199 201 202 203 204 205 206 207 208 209 210 211 212 231 233 236 237 238 MAKO MAKO MAKO 9800 9840 9850 MAKO 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 9800 9840 9850 MAKO 8100 9100 9110 9640 9650 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9640 9650 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9640 9650 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9800 9840 9850 MAKO 9640 9650 9840 9850 8100 9100 9110 9640 9650 9700 9710 9705 RL5000
85. pen printer and inspect the presenter paper path for jammed paper Remove any jammed paper or other debris Open printer and inspect the presenter paper path for jammed paper Remove any jammed paper or other debris Restart the cash dispenser If the error persist replace the presenter module Open the printer and verify that the paper is not jamming in the printer between the printer output and the input to the cutter Clear all debris from the printer path Restart the ATM If the paper continues to jam it may be necessary to replace the cutter or printer If replacing the printer of cutter does not clear the error replace the presenter module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 594 596 598 599 600 603 604 605 606 609 610 611 612 613 614 615 616 617 618 619 620 RL5000 SDD RL5000 TDM RL5000 SDD RL5000 TDM RL5000 SDD RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 NMD FT500
86. r code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Access management functions and enable cassettes Make sure that the cassettes are physically removes and inserted into each bin before clearing the error Check the dispenser data and power cable connections Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Requested amount may exceed the dispensers one time limit Enter a smaller value If error persists it may be necessary to replace the dispenser mechanism Dispenser device reset Check data and power connections to the dispenser device Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser
87. racters were received Time out is typically 60 seconds 2 Request has been sent Time out waiting for response or carrier was dropped At least one character was received ETX was never received Time out is typically 60 seconds Sl nn a ina a Oe SP OS Peyote Possible Cause 1 Used up all radial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt 2 Got connected and never received ENQ within time out period 14 Seconds Results No money is dispensed screen and receipt display system unavailable Possible Cause Possible may be a processor or telephone hardware problem Results No money is dispensed screen and receipt display system unavailable Possible Cause 1 EOT from processor was not received within time out period 2 Carrier was lost before receiving EOT Results No money is dispensed screen and receipt display system unavailable The Customer has terminated the transaction prior to the approval command being sent This is a notification not an error Request was sent but no response received after the specified time 60 seconds See 100 only Request was sent but invalid data was received while waiting for the beginning of a response STX The LRC received in response was not valid Possible Cause There is an error with the Terminal ID or Comm Header 1 Verify the Terminal ID and Comm Header with the processor 2 Bring up the section for entering the Termina
88. re _contactina Tech Support Timeout waiting for note to divert Exit sensor blocked on start of dispense or learn 1 Inspect for jammed currency at the Exit Remove jammed currency 2 Verify that all access panels are closed and secured 3 Use a soft brush and vacuum cleaner to clean the exit sensor 4 Clear the error Test the dispenser by completing several test dispenses 5 If the error clears put the cash dispenser in service 6 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 119 122 123 124 125 127 128 129 130 132 133 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 8100 9100 9705 RL5000 TDM RT2000 RT2000 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750
89. replace the ATM main board assembly 559 RL5000 SDD RL5000 TDM RL5000 System error An operating system timeout has occurred Check operation of the power supply NMD FT5000 RT2000 9800 9840 9850 Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly 560 RL5000 SDD RL5000 TDM RL5000 Unknown device error An operating system timeout has occurred Check operation of the power supply NMD FT5000 RT2000 9800 9840 9850 Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly 562 RL5000 SDD RL5000 TDM RL5000 SPED error Inspect cable from Main Board assembly to the SPED module for damage Make sure that cable NMD FT5000 RT2000 9800 9840 9850 is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module 563 _RL5000 SDD RL5000 TDM RL5000 Low Memory NMD FT5000 RT2000 9800 9840 9850 564 RL5000 SDD RL5000 TDM RL5000 Unable to access NMD FT5000 RT2000 9800 9840 9850 external memory device 565 RL5000 SDD RL5000 TDM RL5000 Cabinet door open Close the control panel door Reset error code If error persists verify the operation of cabinet NMD FT5000 RT2000 9800 9840 9850 door switch Replace as needed 566 RL50
90. rom command to electronic journal Error in reply from electronic journal Write to electronic journal failed 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If
91. ror vacuum cleaner 2 Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error Purge the dispenser with the purge command 3 Complete several test dispenses to verify correct operation If the problem _Dersists replace the dispensing mechanism 1 Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON 2 If the problem persists remove the main board and replace the modem 3 If replacing the modem does not correct the problem replace the main board i Verify that there is paper in the printer Replenish paper as needed Refer to Section 5 of the RL5000 Service Manual or the RL5000 Quick Reference Guide for instructions 2 Release the printer locking screw Open the printer support bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position 3 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective 4 Inspect the printer data cable for damage Make sure it is seated at the main board and at the printer control board at CN6 5 Inspect the cables connected to CN2 CN3 CN4 and CN5 M
92. roved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 546 RL5000 SDD RL5000 TDM RL5000 Card Reader No data Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 547 RL5000 SDD RL5000 TDM RL5000 Card Reader Start Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 sentinel not found card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 548 RL5000 SDD RL5000 TDM RL5000 Card Reader End Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 sentinel not found card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 549 RL5000 SDD RL5000 TDM RL5000 Card Reader Parity Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 error card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace
93. rt and remove any documents that may be in the transport path Access the error code command to determine if any sensors in the reject channel are dirty of defective Clean the dirty sensor or replace the note transport as needed 3 Restart the cash dispenser Reset the error Perform a live transaction If the cash dispenser operates normally put it in service 4 If the problem persists replace the note transport module With a TDM dispenser this error is produced when a Width Sensor can not be calibrated 1 Runa dispenser status report Click Counts and reference the Width Sensor X Voaltade Y Nate sensar 0 1 ar 2 in Ws feed channel Y the feed channel This error code is reported when an internal error occurs in the dispenser The most likely cause is internal communication problems within the dispenser 1 Inspect all cables for possible damage Ensure that each cable is securely fastened to its terminatian noint This error code is generated when the LIFTS UP command fails to open a note cassette to the operating position 1 Verify that the currency is properly installed in the cassette If necessary wrelnad the currency in the cassette This status may be generated A When a note is jammed in the note stacker B When the note stacker is not turning iC Or when the hiundle carriane winit cannot mave This error code is generated by the dispensing mechanism when the calibration value for at least one of th
94. ry mode failed SPED Enable JETCO PIN entry mode failed ERR PRESENTER OFFLINE ERR PRESENTER MOTOR STALLED ERR PRESENTER EXIT JAM ERR PRESENTER PAPER NOT DETECTED ERR SPED DEVICE REPORTED FAILED ERR SPED IN USE See Error Code 568 This error indicates that the communications from the security module to the main board is not operational 1 Inspect cable from security module to the docking board for damage Make sure that the cable is connected at both ends 2 Restart ATM Clear the error If error persists suspect the security module cable from the security module to the docking board the docking board and the main board This error indicates that the communications from the security module to the dispenser is not operational 1 Inspect cable from security module to the dispenser for damage Make sure that the cable is connected at both ends 2 Inspect the dispenser Follow steps for Error Code 130 3 Restart ATM Clear the error If error persists suspect the security module cable from the security module to the dispenser the dispenser power to the dispenser Inspect cable from main board assembly to the security module for damage Make sure that the cable is connected at both ends Restart ATM Clear the error If error persists replace the security module TBD Inspect cable from docking board assembly to the SPED module for damage Make sure that the cable is connecte
95. seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the _dispensina mechanism This error code will occur only in Cash Dispensers running ACS terminal software A corrupt pin working key may cause this problem Check with the processor 144 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 145 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 146 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 147 8100 9100 9705 RL5000 TDM RT2000 148 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 149 8100 9100 9705 RL5000 TDM RT2000 150 8100 9100 9705 RL5000 TDM RT2000 iNo reply from the electronic journal Error in reply from the electronic journal 1 Inspect main board to electronic journal EJ communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal a When troubleshooting the 8100 9100 RL and RT be aware that the electronic journal is built into the main board of the dispenser
96. sor and at the output of the cassette The width sensor may be dirty Clean the width sensor with compressed air Purge the dispenser using the purge command Test the dispensing mechanism by completing several test dispenses If the error does not occur again put the cash dispenser in service If the error persists in may be necessary to replace either the cassette or dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support There may be an insufficient number of notes in the cassette to complete the requested learn note thickness command Put more currency in the cassette and repeat the learn note thickness command Note Dispenser Status Click Counts should be run and available before _contacting Tech Support The dispensing mechanism may have corrupt software Reset the cash dispenser Purge the dispenser using the purge command Test the dispensing mechanism by completing several test dispenses If the error clears put the cash dispenser into service If the error persists replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support The dispenser is reporting the leading note has not cleared the reject or exit sensor The dispenser will shut down possibly resulting in trailing notes stopping in the path 1 Proceed by following procedures for error code 109 or 112 108 109 111 112
97. tect assembly Replace the cassette 2 Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error Purge the dispenser using PURGE command Complete several Test Dispenses to verify correct operation 3 If the problem persists replace the dispensing mechanism L Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct Seat connectors or replace the power supply as needed 2 Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the dispensing mechanism i Inspect the feed path and exit sensor for jammed currency and broken components The exit sensor may be dirty Clean as needed with soft brush and vacuum cleaner 2 Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error Purge the dispenser with the purge command Verify correct operation with a live transaction 3 the problem persists replace the dispensing mechanism 139 140 141 142 143 8100 9100 9110 9610 9615 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO 8100 9100 9110 9600 9610 9615 9700 9710 9705 9750 RL5000 SDD RL5000 TDM
98. test the dispenser with a live transaction It the status clears place the cash dispenser in service Otherwise irenlace the disnenser Unidentified cassette code 37 38 38 39 41 42 42 43 44 45 46 47 48 9100 9110 9600 9610 9700 9710 RL5000 SDD 9800 MAKO 9100 9110 9600 9610 9700 9710 RL5000 SDD 9800 MAKO 9615 9100 9110 9600 9610 9700 9710 RL5000 SDD 9800 MAKO 9615 9100 9110 9600 9610 9700 9710 RL5000 SDD 9800 MAKO 9615 9615 9100 9110 9600 9610 9700 9710 RL5000 SDD 9800 MAKO 9100 9110 9615 9700 9710 RL5000 SDD 9800 MAKO 9100 9110 9615 9700 9710 RL5000 SDD 9800 MAKO 9100 9110 9615 9700 9710 RL5000 SDD 9800 MAKO 8100 9100 9110 9600 9610 9705 9750 RL5000 TDM RL5000 NMD 9800 MAKO Too long at exit This status is reported if the exit sensor is covered for a longer that allowed time for the current notes 1 Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas Place all belts on their respective rollers and gears Clear the jammed documents 2 Make sure that the exit sensor is clean and operation correctly 3 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser with a live transaction It the status clears p
99. the cables are undamaged the main board or electronic journal may be Most probable cause the electronic journal is full State by verify if this is associated with error code 151 If so work to resolve error code 151 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be idefective Read from electronic journal failed Status command to journal failed 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main bo
100. the card reader 550 RL5000 SDD RL5000 TDM RL5000 Card Reader Card Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 _not removed card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 551 RL5000 SDD RL5000 TDM RL5000 Card Reader Card Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 removed to slow card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 552 RL5000 SDD RL5000 TDM RL5000 Card Reader Device Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 received invalid card reader with an approved cleaning device Clear the terminal error code request Reboot the ATM If error persists replace the card reader 553 RL5000 SDD RL5000 TDM RL5000 Card Reader device Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 offline card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 554 RL5000 SDD RL5000 TDM RL5000 Card Reader device Inspect card reader cabling Inspect card reader for fore
101. ts replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 537 RL5000 SDD RL5000 TDM RL5000 Card Reader Invalid Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 Record card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader ae aaa CC i an j RIsOG0 r are j neoon enna aa ae EEEE a 7 whee se a rA S bj E T NMD FT5000 RT2000 9800 9840 9850 type error card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 539 RL5000 SDD RL5000 TDM RL5000 Card Reader Invalid Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 track card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader 540 RL5000 SDD RL5000 TDM RL5000 Card Reader Invalid Inspect card reader cabling Inspect card reader for foreign objects Clean the NMD FT5000 RT2000 9800 9840 9850 message card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error p
102. unning the dispenser on the NMD test software and when too many notes are requested during a dispense command The maximum number of notes that can be dispensed from the dispenser during a transaction is Retrv the test aneratinn and_reauest fiftv ar fewer notes This error code is generated when a document from a note feeder fails to reach the note qualifier with in a specified time This failure may be caused by a blockage in the transport path between the note feeder and the note qualifier or if a document This error code will cause the cash This error code is generated when the number of reject events exceeds 37 events Error code 320 will not put the cash dispenser out of service It is not displayed directly to the operator or customer The error code will be sent to the Triton Tt will alsa he stored as nart_oaf This error code is generated when there is a checksum error in data stored in the note cassette 1 Program the cassette by injecting a new cassette ID into the cassette If iniectina_a new cassette IN_inta the cassette does not correct the nrahlem renlace Main motor failure Error code 322 is generated when the main motor fails to reach normal speed with in a specified time or if there are several pulses missing from the transport clock wheel timing wheel in one transaction This error code causes an Out of Service canditian Note qualifier faulty L i1 Verifv that the cahle that cannects the dau
103. y refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 159 160 162 163 164 165 166 167 168 182 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 8100 9100 9110 9610 9615 9700 9710 97
104. y or hard drive on the xp or 9800 may be necessary to replace the ATM main mbly or hard drive on the xp or 9800 may be necessary to replace the ATM main mbly or hard drive on the xp or 9800 may be necessary to replace the ATM main mbly or hard drive on the xp or 9800 may be necessary to replace the ATM main mbly or hard drive on the xp or 9800 he ATM main he ATM main he problem persists it may be necessary to replace the ATM main he PC assembly or hard drive on the xp or 9800 he problem persists it may be necessary to replace the ATM main he PC assembly or hard drive on the xp or 9800 he problem persists it may be necessary to replace the ATM main he PC assembly or hard drive on the xp or 9800 Restart operating system the problem persists it may be necessary to replace the ATM main he PC assembly or hard drive on the xp or 9800 Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or systems he PC assembly or hard drive on the xp or 9800 Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persis

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