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8031 - ALL ACTIVE SOLUTIONS September 2007

1. Trademark ownership information Solution ID TAUS0625768EN Solution Usage 0 Description Microsoft Windows XP security features of the Fiery S300 controller Solution The EFI Fiery Security White Paper provides a general overview of the Fiery Network Controller so that end users may research beneficial security features and potential vulnerabilities that may be encountered Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0625775EN Solution Usage 0 Description Microsoft Windows NT security features of the Fiery Z5 controller Solution EFI Fiery Security White Paper Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 40 Trademark ownership information Solution ID TAUS0625999EN Solution Usage 0 Description C0501 error message after warming up Solution CAUSE Blown fuse on the PU1 power supply board p n 65FA 9280 SOLUTION Replace fuse F3 250V 15A on PU1 power supply Solution ID TAUS0626704EN
2. http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Solution ID TAUS0621655EN Solution Usage 10 Description C0010 after replacing the cyan imaging unit Solution CAUSE The developer in the imaging unit has shifted to one end during shipping or storage Ensure that the imaging units are not tilted more than 45 degrees during servicing or storage Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 13 SOLUTION Remove the imaging unit and shake it from end to end to evenly distribute the developer Reinstall the unit and clear the trouble code with the following procedure 1 With power ON open the front door and locate the small rectangular hole below the imaging unit removal tool Note It is not in the same location as the models 7915 7920 2 Insert a suitable object into the hole to actuate the reset switch 3 The code should clear and a message to close the front door should appear Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621384EN Solution Usage 9 Description C 12CC at power up Solution CAUSE The Hard Disk Drive HDD was installed but not formatted or is corrupt SOLUTION
3. Solution CAUSE Early version original or corrupt firmware SOLUTION Flash the machine to the latest version firmware Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0622705EN Solution Usage 35 Description Red colors appear orange Solution CAUSE Color balance requires adjustment SOLUTION To adjust the color balance perform the following Note These Procedures are for an 8020 8031 in good working condition Please perform any necessary cleaning or maintenance before applying these procedures Main Body Adjustments 1 Run ATDC toner supply 2 Run Image Stabilization Mode Reset and Stabilize 3 Run Gradation Adjustment until the Max Density Conv and Highlight Conv values are as close to 0 as possible Note teens is good 10 is better Adjustment usually has to be run more than 3 times Ignore the Adj values 4 Set the Image Adjust Magenta Max Density to 6 and the Image Adjust Magenta Highlight to 1 5 Power the machine OFF ON 6 Test color accuracy with copies of your Color Test Chart and Main Body Test Prints Fiery X3e PLUS Adjustments 1 Open ColorWise Pro Tools Profile Manager 2 Load the output profile 8031 8020 31C M Graphic and set as the default Click Browse
4. KONICA MINOLTA SSD SUPPORT SOLUTIONS 8031 ALL ACTIVE SOLUTIONS September 2007 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF
5. SOLUTION Replace the fuse with one of the same specification The specification is on the fuse holder Solution ID TAUS0627491EN Solution Usage 2 Description C0501 at power up Solution CAUSE A failed PWB IO SOLUTION Replace the PWB IO 65EA 9010 Note Ensure that the fuser has not failed prior to replacing PWB IO Solution ID TAUS0627524EN Solution Usage 1 Description A yellow background on prints only Copies and internal test prints do not have the yellow background Solution CAUSE A loose connection on the Fiery control board Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 SOLUTION Reseat the connectors on the Fiery control board Trademark ownership information Solution ID TAUS062757 EN Solution Usage 5 Description What is a COB code The code cannot be found in the Service Manual Solution COB code s are related to the sorter or finisher They are located in the FS135 or FS231 Service Manuals Solution ID TAUS0628090EN Solution Usage 1 Description How to change the scan file format Solution To change the scan file format perform the following 1 Press the Scan key 2 Under Scan Mode select Color File 3 Select PDF TIFF or JPEG Solution ID TAUS0629019EN Solution Usage 11 Description P6 P7 P8 and P9 at power up The gradation pattern prints blank Solution CAUSE The shutter for UN20 and UN21 the AIDC registration sensor
6. Solution CAUSE OHP Detect Sensor always on showing a 1 in the I O Check SOLUTION Check to see if the OHP Sensor changes state in the Tech Rep Mode State Confirm I O Check Make sure that the Paper Dust Remover plate P N65FA5106 is seated properly See pages E 7 E 8 of the service manual With this plate removed the OHP sensor in the I O mode should read a 1 seated properly it should read a 0 Solution ID TAUS0630636EN Solution Usage 0 Description ERROR message on the operation control panel when scanning to email Solution CAUSE Scan to email is set up to use an external email server SOLUTION Scan to email is only supported using a local email server Solution ID TAUS0630861EN Solution Usage 0 Description How to copy currency without poor copy quality Solution It is prohibited under any circumstances to copy domestic or foreign currency or works of art without permission of the copyright owner The machine is equipped with a BRU Banknote Recognition Unit which in most cases when recognizing currency will overlay the copy with black toner and display BILL DETECTED Solution ID TAUS0637283EN Solution Usage 0 Description How to print booklets from Microsoft Word on the 8031 S300 Solution To print booklets from Microsoft Word perform the following 1 Verify the print driver is the S300 50C M 2 Click on File Select Print Click on Printing Preferences Select Paper Source Under Paper Size
7. 2 An Image Unit Adjustment jig p n U192 0285FOC is available free of charge FOC for machines that experience the Starry Night syndrome due to altitudes above one mile See the Image Unit Adjustment Procedure for details This is ONLY for machines that are located in high altitude areas that cannot be resolved by performing the Gradation Adjustment Please fill out the Image Unit Adjusting Jigs FTR form Please submit the complete FTR and samples to KMBS IU Jigs 550 Marshall Phelps Rd Windsor CT 06095 Attn Clinton Marquardt 3 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0628823EN Solution Usage 7 Description Paper specifications Solution Tray 1 250 sheets plain paper 64 90 g m2 thick paper 1 91 150g m2 thick paper 2 151 209 g m2 thick paper 3 20Ib 140Ib index 210 256 g m2 labels overhead transparencies Tray 2 Tray 3 and Tray 4 250 sheets plain paper 64 90 g m2 Manual Bypass Tray 20Ib bond 140 index 64 256 g m2 Solution ID TAUS0605454EN Solution Usage 5 Description Lines from lead to trail that appear to be formed by small squares Solution CAUSE A failed transfer belt unit SOLUTION Replace the transfer belt unit p n 65FA 4510
8. Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 23 Solution ID TAUS0621430EN Solution Usage 1 Description How to enable two counts on the total counter for 11x17 paper Solution To enable two counts on the total counter for 11x17 paper perform the following 1 Enter the Service mode by pressing Utility and then Meter Count 2 Press Stop 0 twice Stop 0 and 1 2 Enter the Security Mode by pressing Stop and then 9 3 Press Counter Setting 4 Select Mode 2 5 Select A3 11x17 8 Press End and Fin Time to return to main screen Solution ID TAUS0621553EN Solution Usage 1 Description AD231 compatibility Solution AD231 serial number 6112008 and higher are compatible with the models 8020 8031 7915 and 7920 If the serial number is below 6112008 the ADU can only be used with the models 7915 and 7920 Solution ID TAUS0622035EN Solution Usage 1 Description How to disable Auto Shut Off Solution To disable Auto Shut Off perform the following 1 Press Utility Press Admin Mode Enter the Administrator s Code default is 0000 Press Admin Set Press Disable Shut Off Mode Select YES Press ENTER
9. To format the hard drive perform the following 1 Enter the Tech Rep Mode by pressing Utility Key Meter Count Stop 0 0 Stop 0 and 1 2 Select Machine Adjust 3 Select Memory HardDisk Adjust 4 Select Hard Disc Format 5 Select Physical Format 6 Press the Start key The Start key will turn orange Formatting will take approximately 9 15minutes dependant on drive size and the progress is displayed 7 When 100 OK is displayed select OK 8 Select Fin Time and power OFF the machine 9 Power ON the machine and repeat steps 1 through 4 10 Select Logical Format 11 Press the Start key and wait for the display 100 OK 12 Select OK 13 Select Fin Time 14 Power the machine OFF ON Solution ID TAUS0621654EN Solution Usage 8 Description C0016 after replacing the black imaging unit Solution CAUSE The developer in the imaging unit has shifted to one end during shipping or storage Ensure that the imaging units are not tilted more than 45 degrees during servicing or storage SOLUTION Remove the imaging unit and shake it from end to end to evenly distribute the developer Reinstall the unit and clear the trouble code with the following procedure 1 With power ON open the front door and locate the small rectangular hole below the imaging unit removal tool Note It is not in the same location as the models 7915 7920 2 Insert a suitable object into the hole to actuate the reset s
10. original is then determined by the RADF so that the image can be centered lead to trail on the selected paper size Therefore centering can only function when the original is fed through the RADF Solution ID TAUS0628466EN Solution Usage 3 Description Intermittent Code C0096 Solution CAUSE Malfunction of the Image Transfer Belt Pressure Retraction see page T 44 of the 8031 Service Manual SOLUTION Check the following items 1 Reseat the connectors on the PWB I O board Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 18 2 Check the operation of PC26 and M11 in the I O mode 3 Verify that the cam assembly on the transfer unit moves freely 4 Inspect related gears for cracks 5 If problem persists replace M11 First Image Transfer Pressure Retraction Motor p n 65FA80150 Solution ID TAUS0630535EN Solution Usage 3 Description PLEASE CALL TECH SERVICE CODE C3C30 at power up Solution CAUSE The incorrect date and time has been programmed SOLUTION To input the correct date and time perform the following 1 With the machine displaying the failure code press STOP 1 1 4 4 C clear 2 The Date Time input mode will now be displayed 3 Enter the Year Month Date Hour and Minute in that order using the 10 key pad 4 Press ENTRY 5 Press END 6 N Open and close the front door to reset the failure code ote When entering the month day hour or minute enter a O f
11. 1 Browse to the NIC 2 Select System Menu Icon 3 Select Initialize Firmware Note The TCP IP address will have to be re added Solution ID TAUS0701364EN Description One color is washed out Solution CAUSE The contact from the HV unit is dirty or bent SOLUTION Check and clean the HV contacts located in the holder p n 4004 2311 01 Solution ID TAUS0701570EN Description S1 Error Code Solution CAUSE Loose connection between main body and controller Copyright 2007 Konica Minolta Business Solutions U S A Inc 59 Solution Usage Solution Usage Solution Usage Solution Usage Solution Usage Solution Usage September 2007 SOLUTION Reseat the PWB C connectors and the main cable from the scanner to the copier Solution ID TAUS0701635EN Solution Usage Description When printing out engine test prints black prints out fine The same test prints for C M or Y are blank Solution CAUSE The copier is defaulted to B W mode instead of Full Color SOLUTION Exit the tech rep mode and set the copier control panel to Auto Color instead of B W mode Enter tech rep mode and run the test prints Solution ID TAUS0701977 EN Solution Usage Description Paper jams in the copier exit rollers vvhen using the duplex unit A finisher is connected to the copier Solution CAUSE The solenoid SL1 in the horizontal transport unit may bemalfunctioning andnot allowing the paper to pass beneath the horizontal t
12. 5 Description FS231 how to perform the skew adjustment for folding Solution The skew specification is 2 mm and must be measured at the center page URL http techweb konicabt com tpm media fS23 1foldingskew pdf The only skew adjustment is to loosen the 2 screws on the folding guide and move the plate up or down on one side The easiest way to find the guide is to insert a page into the FS231 and manually roll it through to the point where it folds Please mark the screw positions before any adjustments NOTE To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http Awww adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622942EN Solution Usage 4 Description What is a CO9 code The code cannot be found in the Service Manual Solution C09 code s are related to the DB432 They are located on page T 2 in the DB432 Service Manual Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623176EN Solution Usage 4 Description C1220 when copying only Solution CAUSE A bent pin on the scanner to main body wire harne
13. C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms 1 Meters or default adjustment values are extremely high 2 Adjustments do not hold after powering the machine OFF ON Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition Bizhub 200 250 350 Common symptoms when NVRAM replacement may be necessary 1 Machine not going to ready state Not printing to a host name with DHCP Not scanning to E mail On startup abort code 0x0000999a Abort code 0x00f00b00 Not printing Machine rebooting every few minutes Screen freezing in KM logo 9 Keep losing machine settings when power OFF ANOaAARWND Bizhub 420 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms 1 Screen freeze in KM logo 2 Fax unit locking up the copier or not recognized 3 CE 084 error code 4 CannotPING the copie
14. DF332 improvement of DF inclination adjustment Solution Refer to Bulletin 5454 pdf for details Note To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654700EN Solution Usage 0 Description Load Matching Paper Size message when copying Solution CAUSE Paper tray is set to thick paper or a specialty paper SOLUTION APS will not select a paper tray with thick or specialty paper automatically The paper tray will need to be selected manually before copying This is normal operation Solution ID TAUS0623525EN Solution Usage Description Can the software counters be programmed to match the mechanical total counters Solution There is no procedure for programming the software counters Solution ID TAUS0623528EN Solution Usage Description How to reset the Life Counters for the Transfer Roller Unit and Filter Solution To reset the Life Counters for the Transfer Roller Unit and Filter perform the following 1 Enter the Tech Rep Mode Press Utility Meter count Stop 0 0 Stop 0 1 2 Press Counter Counter Reset Life and then End Solution ID TAUS0634060EN Solution Usage Description List of equipment that is no longer being supported Solution Please see a
15. Description How to input the serial number Solution To input the serial number perform the following 1 Press the Utility button Press Meter Count Press Stop 0 0 Stop 0 and 1 Press System Input Press Serial Input Select the serial number to be entered by pressing Printer IR ADF LCC Sorter FN Duplex or Vender Enter the serial number using the numeric key pad omitting the letters NOAPR AN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 17 Example For serial number 65EE12345 enter 6512345 8 If a number is incorrectly entered press the C key and then enter the number again 9 Press End after all numbers have been input 10 Press Menu 11 Press Fin Time Solution ID TAUS0622469EN Solution Usage 3 Description ORIGINAL LEFT ON GLASS message when original is placed in the DF332 Solution CAUSE The optional Original Size Detection Sensor has been enabled SOLUTION To disable the optional Original Size Detection Sensor perform the following 1 Press UTILITY METER COUNT STOP 0 0 STOP 0 1 to enter the TECH REP MODE 2 On the display select SYSTEM INPUT followed by ORG DETECT OPTION SENSOR 3 Select UNSET followed by END and FIN TIME to return to normal operations Solution ID TAUS0622535EN Solution Usage 3 Description Error code C1200 after installing the Fiery X3e PLUS Solution CAUSE The incorrect controller was selected when ins
16. Document Set tab a Select Book b Select Separate Scan 3 PressScan Solution ID TAUS0700537EN Solution Usage Description P 27 ATVC 2 nd failure Solution CAUSE P 27refers to an abnormal average valuedetected during an adjustment of the second image transfer ATVC value SOLUTION 1 Check Transfer Belt contacts and HV2 connections Reseat as necessary 2 Change Image Transfer belt unit p n65FA 4510 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 58 3 Change HV2 p n65FA 9320 4 Change PWB IO p n65EA 9010 5 Flash the copier with current firmware when replacing boards Solution ID TAUS0700580EN Description C 0046 Solution CAUSE A failed PU2 Note M24 fan may still come on even though PU2 has failed SOLUTION Replace PU2 p n 65FA 9290 Solution ID TAUS0700604EN Description Paper jams just beneath the fuser unit Solution CAUSE The fuser drive gears may not be meshing properly SOLUTION Reform the interlock plate p n 4004 2583 04 outward to create a better mesh between the fuser drive gears Solution ID TAUS0701173EN Description FN8 part number for the PWB A board Main CB Solution PWB A board p n 4583 4481 01 Solution ID TAUS0701223EN Description Unable to store One Touch Buttonsvia theoperation panel Solution CAUSE The machine memory is scrambled SOLUTION Initialize the machineby performing the following procedure
17. KMBS NEW JERSEY Solution ID TAUS0642313EN Solution Usage 0 Description Border around the copied images are gray to a light green using the document feeder or platen glass Internal images are fine Solution CAUSE A failed P I C board SOLUTION Replace the P I C board p n 65FA 9020 SPECIAL NOTE Solution provided by Joe Scallan KMBS DALLAS Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 47 Solution ID TAUS0642397 EN Solution Usage 0 Description Image data for black was garbled scrambled Parts of the image were being moved around on the page Happens off the glass when printing and on internal test pages Color images are normal except for the black portions Solution CAUSE Failed LED unit SOLUTION Swap the black and cyan LED print heads to see if the problem moves If so replace the failed LED unit SPECIAL NOTE Solution provided by Ray Whiting KBL INC Solution ID TAUS0643174EN Solution Usage 0 Description When using the FN 8 for booklets the position of the fold varies Solution CAUSE A missing pin and stop ring cause the upper exit roller to stay in the up position on the front side This causes uneven drive to the paper when exiting into the exit tray and when feeding sets into the finisher to be folded The exit unit binds when feeding sets out of the finisher causing uneven stacking of the paper to be folded SOLUTION Verify that the pin p n 00Z742106 a
18. Marketing Area under System Input of the Tech Rep Mode Solution ID TAUS0629143EN Solution Usage 0 Description The LCD display is blank or blue Solution CAUSE The Contrast control on the operation panel is incorrectly set to the minimum or maximum setting SOLUTION Correctly set the Contrast control Solution ID TAUS0629231EN Solution Usage 0 Description Why is black referred to as K Solution Black is referred to as K to differentiate it from B for blue Solution ID TAUS0629244EN Solution Usage 0 Description FS231 what sizes can be folded and stapled Solution The sizes that can be folded and stapled are 8 5x11R and 11x17 Solution ID TAUS0629314EN Solution Usage 0 Description Criss Cross mode does not function Solution CAUSE Criss Cross mode must be turned ON and it will only function if there is no finisher installed SOLUTION Turn Criss Cross mode ON in User s Choice 2 When Criss Cross mode is ON sets will stack alternated between 8 5x11 and 8 5x11R Solution ID TAUS0629558EN Solution Usage 0 Description Can the Minolta CN3102e controller be connected to the Konica 8031 Solution The Minolta CN3102e controller can be connected to the Konica 8031 using the same installation procedures Solution ID TAUS0630445EN Solution Usage 0 Description Machine powers up with mis feed detect at H 2nd image transfer Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 44
19. Solution Usage 0 Description Paper jam indication when feeding from the manual feed tray Solution CAUSE The Paper Type setting for the manual feed tray is set to OHP SOLUTION To set the Paper Type setting for the manual feed tray to Plain perform the following 1 Select Paper 2 Select Bypass 3 Select Paper Type 4 Select Plain and then Enter Solution ID TAUS0626778EN Solution Usage 0 Description What Fiery drivers are supported for use on a Microsoft Windows 2003 server Solution EFI supports in a Windows 2003 server environment all PostScript drivers that are supported to run on Windows XP Drivers that are not specific to Windows XP are not supported for installation on a Windows 2003 server Notes 1 PCL drivers built in or prior to June 2003 are not supported for installation or use on Windows 2003 server 2 Though a driver may be supported there may be limitations with its use in this environment as specified by EFI Solution ID TAUS0626819EN Solution Usage 0 Description APS from the glass always selects 11x14 paper Solution CAUSE European country code is programmed SOLUTION To change the country code to USA perform the following 1 Enter the Tech Rep Mode Press Utility Meter count Stop 0 0 Stop 0 1 2 Select System Input 3 Select Marketing Area 4 Set T for the USA Canada Solution ID TAUS0627571EN Solution Usage 0 Description MISFEED DETECTED message Remove m
20. Solution Usage 1 Description How to disable Low Power mode Solution Low Power mode cannot be disabled but can be set to activate between 10 to 240 minutes of inactivity To change the Low Power setting perform the following 1 Press the Utility key Select User s Choice 1 Select 2 2 Select Low Power Press the Clear QTY key Enter a value from 10 to 240 Press Enter and then Exit twice NOgmBGN Solution ID TAUS0625906EN Solution Usage 1 Description C0501 error message after warm up Solution CAUSE Open fuse on PU1 SOLUTION Replace fuse F3 250V 15A on the power supply PU1 p n 65FA 9280 Solution ID TAUS0625908EN Solution Usage 1 Description The display shows PLACE ORIGINAL ON GLASS when an original is placed in the ADF Also when selecting the zoom option the display shows THIS MODE IS UNAVAILABLE WITH MULTI PAGE ENLARGEMENT and cannot clear Solution CAUSE Multi page Enlargement or Image Adjust are turned ON and set as the default settings SOLUTION Change the default settings to turn OFF Image Adjust or Multi page Enlargement To change the default settings perform the following 1 Make the desired settings in the regular copy displays 2 Press the Utility key 3 On the LCD select INPUT then RESET MODE and then SET UP MODE 4 Select INPUT and then ENTER twice followed by EXIT on the LCD to return to copier display Solution ID TAUS0626005EN Solution Usage 1 Description
21. Usage 4 Description C1265 error message on power up Solution CAUSE Memory Board Time Out Incorrect compression or decompression of data on the Image Control Board PWB F SOLUTION Reseat the two sticks of memory The engine requires 512MB of memory 256MB base memory and the MU433 256MB memory upgrade to function properly This is listed in the 8020 8031 System Configurator Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Solution ID TAUS0621038EN Solution Usage 3 Description How to clear a trouble code C04xx C05xx C06xx and C3FFF Solution To clear a trouble code perform the following 1 With power ON open the front door and locate the small rectangular hole below the imaging unit removal tool Note It is not in the same location as the models 7915 7920 2 Insert a suitable object into the hole to actuate the reset switch 3 The code should clear and a message to close the front door should appear Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622428EN Solution Usage 3
22. also occur on engine test prints but not on the Image Processing report Solution CAUSE Failed PWB PIC Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 48 SOLUTION Replace the PWB PIC Solution ID TAUS0644108EN Solution Usage 0 Description Are Macintosh OS 10 4 drivers available or can OS 10 2 10 3 drivers be used on OS 10 4 Tiger Solution Macintosh OS 10 4 Tiger currently ships with print drivers from EFI It is recommended to use these drivers rather than non certified drivers that may ship with the controller It is not recommended to use OS 10 2 or 10 3 drivers in 10 4 unless there are no alternatives The native OS 10 4 drivers are only for use with EFI Fiery controllers and are not intended for use with legacy Konica controllers The following is a list of EFI drivers that ship with OS 10 4 EFI Fiery S300 31C M PS v1 0 EFI Fiery S300 31C M PS v1 0 eu EFI Fiery S300 31C M PS v2 0 EFI Fiery S300 31C M PS v2 0 eu EFI Fiery S300 50C K v1 1 EFI Fiery S300 50C K v1 1 eu EFI Fiery S300 50C K v1 1 jp EFI Fiery X3 55BW M PS v2 0 EFI Fiery X3 55BW M PS v2 0eu EFI Fiery X3 65BW M Pro v1 0 EFI Fiery X3 65BW M Pro v1 0 eu EFI Fiery X3 75BW M PS v2 0 EFI Fiery X3 75BW M PS v2 0 eu EFI Fiery X3e 08C M jp EFI Fiery X3e 08C M v3011 103 EFI Fiery X3e 20C M v1 0 jp EFI Fiery X3e 20C M v2 0 EFI Fiery X3e 20C M v2 0 eu EFI Fiery X3e 22C KM PS jp EFI Fiery X3e 22C KM PS v2 0 EFI Fiery X3e 22C KM PS v2 0 e
23. and select the folder location of the new profile click OK Highlight the new profile and click the green arrow next to the Output window click Done Double Click the new profile in the Profile Manager Output window Put a check mark in the Default box in the Output Profile Settings window Select an unused name in the Appear in Driver as section Put a check mark in the Appear in Driver as box Click OK 3 Open ColorWise Pro Tools Color Setup 4 Change to the Default settings click the Factory default button 5 Change the default settings to RGB Separation Simulation CMYK Simulation Profile Dic and CMYK Simulation Style Quick 6 Run Calibration using the Best method available i e Densitometer Color Cal or Auto Cal 7 Test known samples of Pantones CMYK and RGB files for color accuracy Note Customer s file type and individual preference may require refining these settings armoaooan Solution ID TAUS0621543EN Solution Usage 30 Description C1204 error message at power up Solution CAUSE The 256MB memory upgrade MU433 has not been installed SOLUTION The engine requires 512MB of memory 256MB base memory and the MU433 256MB memory upgrade to function properly This is listed in the 8020 8031 System Configurator Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe
24. com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Solution ID TAUS0622231EN Solution Usage 13 Description How to change the default settings Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 12 To change the default settings perform the following 1 Make the desired settings in the regular copy displays Press the Utility key 2 3 On the LCD select INPUT then RESET MODE and then SET UP MODE 4 Select INPUT and then ENTER twice followed by EXIT on the LCD to return to copier display Solution ID TAUS0620816EN Solution Usage 12 Description System Configurator 8031 Solution 8020 8031 System Configurator Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Solution ID TAUS0620950EN Solution Usage 11 Description Specifications 8031 Solution 8020 8031 Specifications Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621656EN Solution Usage 11 Description C0012 after replacing the magenta ima
25. come to idle after the second reboot to print out the configuration page 5 Verify the Update Info section It should contain the patch number 1 AK2R7 Notes 1 1 AK2R Patch information 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623706EN Solution Usage 1 Description How to disable automatic tray switching Solution To disable Automatic Tray Switching ATS perform the following 1 Press the utility key on the control panel 2 Press the User s Choice 2 key 3 Select Specialty Paper 4 Select the drawer that you want and Specialty Solution ID TAUS0623737EN Solution Usage 1 Description The image is skewed from all trays Solution CAUSE One of the alignment pins on the front of the transfer belt is broken causing the belt to sag where it meets the transfer roller SOLUTION Replace the transfer belt unit p n 65FA 4510 Solution ID TAUS0623763EN Solution Usage 1 Description COF30 during copying or printing Solution CAUSE Abnormally low cyan toner density is detected by the ATDC sensor SOLUTION Ensure that the toner addition system is operating One possible cause is a broken or missing gear on the toner bottle Solution ID TAUS0623765EN Solution
26. finisher service manual SOLUTION See the finisher service manual for a listing of the codes Solution ID TAUS0629475EN Solution Usage 2 Description The Maintenance Call Mark oil can is displayed and can not be cleared by pressing the Trouble Reset Switch Solution CAUSE When a warning condition is detected the Maintenance Call Mark is displayed Touching it should display the corresponding warning code on the State Confirm screen If this screen is displayed blank a malfunction has occurred which my require initialization of the paper misfeed malfunction and erratic display system SOLUTION Perform the following to initialize the system 1 Turn OFF the power switch 2 Access PWB S1 the Tech Rep Setting Switches Board It is located behind the panel to the right when the front door is opened Connect the 2 pins on PJ2 with a jumper Turn ON the power switch and after 5 seconds remove the jumper The message INITIALIZE COMPLETED should be displayed Select END Oo Ww Solution ID TAUS0630324EN Solution Usage 2 Description FS231 How many stapled sets can be stacked in the finisher Solution Thirty corner stapled sets can be stacked If the sets are saddle stapled 20 sets 2 to 5 pages can be stacked or 10 sets 6 to 10 pages Solution ID TAUS0639098EN Solution Usage 2 Description Gradation Adjustment button is missing in the Admin Mode Solution CAUSE The Bias Voltage Choice soft switch is
27. resolved thejamming or skewingproblem Solution ID TAUS0657887 EN Solution Usage Description Blank image from a new image unit Solution CAUSE The image unit is not turning possibly due to improper storage causing the developer to jam in one end The image unit can be checked to see if it is turning by observing the front of the auger shaft with the top door removed and the front door interlock actuated SOLUTION Shake the image unit from front to rear and use a pair of pliers to free it up Solution ID TAUS0657944EN Solution Usage Description C0045 at power up Solution CAUSE One or both of the cooling fans M28 and M29 mounted inside the left side door is not turning at the proper speed at power up SOLUTION Clean the two fans Solution ID TAUS0658107EN Solution Usage Description Which cooling fan motor is at fault when error code C0046 is indicated Solution M24 is the cooling fan motor Solution ID TAUS0700244EN Solution Usage Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 57 Solution ID TAUS070
28. sensor and actuate PC1 it should change state form a 0 actuated to 1 Deactivated Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 45 Solution ID TAUS0639427EN Solution Usage 0 Description Toner compatibility with the 8020 8031 verses the CF2002 CF3102 Solution The toner for the 8020 and 8031 can not be used in the CF2002 and CF3102 The CF2002 and CF3102 toner can not be used in the 8020 or 8031 The toner cartridges are not interchangeable Solution ID TAUS0639548EN Solution Usage 0 Description Part number for the transfer roller unit Solution Transfer roller unit p n 65FA 4530 Solution ID TAUS0639648EN Solution Usage 0 Description Part number for the plastic shaft that goes to the release handle for each of the toner hoppers depicted as unavailable in the Service Manual on page 6 Solution Plastic shaft for the toner hopper release handle p n 65FA10480 Solution ID TAUS0639652EN Solution Usage 0 Description Part number for the wiring harness assembly for the toner hoppers which connects to PC40 and PC51 toner sensors of the toner supply unit Solution Wiring harness assembly for the toner hopper supply unit p n 65FA 9490 Solution ID TAUS0639905EN Solution Usage 0 Description How to prevent the machine from auto tray switching Solution To prevent the machine from auto tray switching set the trays not included in auto tray switching to Specialty Paper This is don
29. the transfer belt unit p n 65FA 4510 Solution ID TAUS0630847EN Solution Usage 4 Description PLEASE INSTALL THE CORRECT UNIT CORRECTLY after installing a new imaging unit Solution CAUSE A Minolta imaging unit was installed The imaging units can be identified by the label on the unit SOLUTION Install a Konica imaging unit Solution ID TAUS0639838EN Solution Usage 30 Description Background on prints and copies Note Please determine the type of backgrounding present and follow the procedures as outlined in the solution Solution PROBABLE CAUSES 1 Yellow dot pattern If the backgrounding consists of a yellow dot pattern please contact the NSSG There is special firmware available for this problem 2 Background on heavy stock paper To correct background on heavy stock paper perform the following a Change the background voltage on all colors to a value of 5 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 b Execute Stabalizer c Execute Gradation Adjustment d Adjust the Fuser Speed as detailed in the Service Manual Note There is special firmware available if the above procedure does not work This firmware will allow the background voltage to be adjusted 5 in 20v steps the previous firmware allowed 5 in 10v steps Be careful about using the settings towards the extreme ends of the adjusting range of this special firmware URL ftp engguest letme1n ftp konicabt com S
30. the yellow imaging unit the yellow ATDC sensor or the PWB I O board SOLUTION Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 50 1 Clean the ATDC window on the bottom yellow imaging unit 2 Clean the yellow ATDC sensor LED 3 Replace the yellow imaging unit 4 Replace the PVVB I O board Solution ID TAUS0647571EN Solution Usage 0 Description C OF3B code at power up Solution CAUSE C OF3C error code can be caused by the magenta imaging unit the magenta ATDC sensor or the PWB I O board SOLUTION 1 Clean the ATDC window on the bottom magenta imaging unit 2 Clean the magenta ATDC sensor LED 3 Replace the magenta imaging unit 4 Replace the PVVB I O board Solution ID TAUS0647574EN Solution Usage 0 Description C OF3A code at power up Solution CAUSE C OF3C error code can be caused by the cyan imaging unit the cyan ATDC sensor or the PVVB I O board SOLUTION 1 Clean the ATDC window on the bottom cyan imaging unit 2 Clean the cyan ATDC sensor LED 3 Replace the cyan imaging unit 4 Replace the PWB I O board Solution ID TAUS0647726EN Solution Usage 0 Description Light copies prints after replacing a LED unit PWB LPH Solution CAUSE The LED unit is not properly installed SOLUTION Ensure that the pressure springs are properly positioned under the LED unit Solution ID TAUS0649008EN Solution Usage 0 Description Part number for the Konica Mi
31. tpm media AnyCom_Printer_adapt pdf receiver is installed on the parallel port of the print device Using standard printer drivers print jobs may be sent directly to the printer from these devices Bluetooth is the ideal solution for mobile professionals or the business traveler allowing them to print to virtually any printer with a parallel port Bluetooth can also be a huge convenience for print for pay customers when time is of the essence Vendors providing print for pay services can equip a printer with the printer module and either loan the USB or PC Card adapter to the customer or allow them to purchase the adapters This eliminates the inconvenience of having to save to floppy disk or CD R the potential for viruses and associated cost when using rental PCs and the need to wait in line during peak periods to use these services It also eliminates formatting problems that can be encountered when using different versions of word processing and spreadsheet programs Notes 1 Bluetooth print devices use a standard Centronics interface Certain external print controllers utilize a DB25 interface A DB25 to Centronics adapter is required for Bluetooth printing on these devices and must be purchased from a third party supplier 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com produc
32. use the drop down menu to select either 11x17 or 8 5x11 R paper Under Duplex use the drop down menu and select Top Top Under Booklet use the drop down menu to make the appropriate selection and then click OK Click OK again to begin printing Notes a There must be at least 8 originals to be able to utilize this function The originals must be set to letter size 8 5x11 in the page setup of the application The booklet function of the print driver can only output to 11x17 inch paper b For additional information on printing booklets please see the Booklet Making Shortcuts document c To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html OMNDOARW Trademark ownership information Solution ID TAUS0638512EN Solution Usage 0 Description ORIGINAL LEFT ON GLASS message when original is placed on the platen glass with a DF331 Solution CAUSE The Empty Detection Sensor PC1 actuator is hung up or the sensor is defective on the DF331 SOLUTION Check for the proper movement of the actuator for PC1 Also check the signal operation in the I O Check of the ADF Check in the Tech Rep Mode 1 Press UTILITY METER COUNT STOP 0 0 STOP 0 1 to enter the TECH REP MODE 2 On the display select ADF Check 3 Select I O Check 4 View the EMPTY
33. 0489EN Solution Usage Description How to set the scanning file type as a default Solution To set the scanning file type as a default perform the following 1 Select the scanning file type desired TIF PDF or JPEG 2 Press the Utility Key 3 Press INPUT 4 Press RESET 5 Press Setup Solution ID TAUS0700503EN Solution Usage Description Unable to delete programmed one touches via the Fiery web browser interface Solution CAUSE The PWB F board has failed SOLUTION Replace the PWB F board p n 65FA 9031 Solution ID TAUS0700504EN Solution Usage Description Can programmed E mail one touches be deleted from the operation panel Solution Programmed E mail one touches can not be deleted or changed from the operation panel The addresses must be deleted via the Fiery browserinterface Solution ID TAUS0700531EN Solution Usage Description Multiple emails aresent when scanning a multiple page document instead of putting all pages into a single email Scan settings underPage Scope Web Connection Administration mode Scanned file separation NO Binary division NO Maximum email size NO LIMITATION Solution CAUSE The HD131 hard drive optionis not installed SOLUTION The HD131 hard drive option p n 4037 6095 01 must be installed To scan multiple pages into a single email perform the follovving 1 Set the Desgination Scan Mode File Format Resolution and other variable options 2 Select the
34. 16 EN Solution Usage 0 Description PageMaker 7 Where do find the PPD Folder Solution SOLUTION The ppd folder is located c Program Files Adobe PageMaker 7 0 RSRC USENGLSH ppd4 Solution ID TAUS0653242EN Solution Usage 0 Description Part number for the PCMCIA Flash Card Solution 16MB PCMCIA Flash Card p n 7660402501 Notes 1 Card Specifications 16MB Programmable Flash Card AMD D Series Type 1 Linear 5V DC only operation with minimum of 200ns access time from standby 2 Use the SwapFTL_Utility and current firmware located on the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com Solution ID TAUS0653435EN Solution Usage 0 Description Where does the copier store a scan to address for a one touch button Solution The one touch scan to data is stored in the NVRAM chip on the copier Solution ID TAUS0654431EN Solution Usage 0 Description Spots on the lead edge of copies Solution CAUSE The resistor on the back side of guide plate p n 65FA 1129 0 failed SOLUTION Remove replace the resistor from the guide plate Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 54 Solution ID TAUS0654670EN Solution Usage 0 Description Part number s for FS231 Booklet Finisher Positioning Pin Solution Pin Shaft p n 111246010 Suction Plate p n 111246020 Bracket p n 111246030 Solution ID TAUS0654682EN Solution Usage 0 Description
35. 481 The correct copier interface cable is included in the kit Trademark ownership information Solution ID TAUS0646369EN Solution Usage 0 Description PAPER PASSAGE CAN NOT START FOR LANDSCAPE DIRECTION IN THIS OHP SIZE RESET IT TO PORTRAIT DIRECTION OR SET THE SIZE LAGER THAN LETTER message Solution CAUSE A possible bad paper thickness dial selector knob SOLUTION Check to see if this message changes if turning the thickness knob If not replace the PW Board S P N 111T 9170 Also look at the knob P N 111T10270 Solution ID TAUS0646528EN Solution Usage 0 Description Light bands from front to rear on only one color Solution CAUSE The contact on the belt unit transfer roller for the color that is light is dirty SOLUTION Clean the transfer roller contacts on the belt unit Solution ID TAUS0646741EN Solution Usage 0 Description Bands of light background C M Y or K from lead to trail Solution CAUSE The charge corona on the imaging unit producing the background is dirty SOLUTION Clean the charge by pulling out the blue cleaning rod Picture directions are on the inside of the front door Solution ID TAUS0646896EN Solution Usage 0 Description The copier does not power up The print button remains orange Solution CAUSE Failed PWB F SOLUTION Replace PWB F Solution ID TAUS0647568EN Solution Usage 0 Description C OF3C code at power up Solution CAUSE C 0F3C error code can be caused by
36. 5 7920 8020 8031 111T 8871 0 Note The Charge Neutralizing Relay RY1 is referred to as the DC Power Relay in the Parts Manual Solution ID TAUS0701453EN Solution Usage 1 Description Unable to access the printer from a web browser Can print to andPING the machine Solution CAUSE TCP IP conflict with another device on the network SOLUTION Remove thenetwork cable from the printer andPING the same TCP IP address again If there is a Reply from the same TCP IP address work with the network administrator to identify the other network device with the same TCP IP address as the printer Solution ID TAUS0701604EN Solution Usage 2 Description NVRAM BRU replacement form Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 Notes 1 AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM BRU ORDER ONLINE All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 11 Solution ID TAUS0701778EN Solution Usage 1 Description Scan one touches can be created but they do not appear after they are entered
37. 5FE 5300 and the transfer belt unit p n 65FA 4510 are automatically reset when a new unit is installed This is accomplished when the fuse in the unit is detected by the main body The fuse is caused to open and the counter is reset Note This is a specialized type of fuse and attempts to reset the counter using standard fuses can cause circuit board failure SOLUTION Unit replacement is required to reset the counters Solution ID TAUS0623758EN Solution Usage 4 Description Flashing blinking green Start button Machine is in ready to copy mode but unable to copy Solution CAUSE Open 24V inline fuse coming off of PU1 SOLUTION Remove top exit tray and then remove the metal cover on PU1 Check the three inline fuses toward the rear of PU1 near the area where the 110V AC line comes into the machine Solution ID TAUS0623775EN Solution Usage 13 Description C3C00 at power up Solution CAUSE A loose connection on PWB I O or the BRU or the PWB I O has failed SOLUTION Reseat all connectors on PWB I O If reseating the connectors does not resolve the problem try reseating the small board BRU behind the PWB I O and HV2 before replacing PWB I O p n 65EA 9010 Solution ID TAUS062389 EN Solution Usage 2 Description Part number for the DALLAS chip or NOVRAM for IC202 on the PWB F board Solution NOVRAM p n 12ZS 9530 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 Solution ID TAUS0624419E
38. Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0642696EN Solution Usage 2 Description How to program platen APS to select 8 5x11 with small size originals Solution To program platen APS to select 8 5x11 with small size originals perform the following Press the Utility key Touch the User s Choice 2 key Touch the 2nd tab and Auto select paper for small originals key Touch the On key and the tray that will have the correct paper always in it Touch the Enter key followed by the Exit key twice to save and return to normal screen Ou Na Solution ID TAUS0619640EN Solution Usage 1 Description COF36 and COF37 codes are incorrectly listed in the service manual Solution CAUSE These codes are incorrectly listed in the service manual SOLUTION The correct information is shown below COF36 is an abnormally low toner density detected by the black not cyan ATDC sensor COF37 is an abnormally high toner density detected by the black not cyan ATDC sensor Solution ID TAUS0620960EN Solution Usage 1 Description User s Manuals 8031 Solution 8020 8031 User s Manual Basic Operations 8020 8031 User s Manual Administrator Operations 8020 8031 User s Manual Advanced Operations
39. C099X when WARMING UP Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 29 Solution CAUSE A loose connector on the drawer base unit DB432 LCT SOLUTION Reseat all connectors on the LCT control board Solution ID TAUS0626196EN Solution Usage 1 Description When the engine enters Low Power mode the LCD will go blank the Power Saver light comes ON for one second and then turns back OFF The engine LCD lights back up and the machine begins to warm up again Solution CAUSE The PWB IO has failed SOLUTION This can easily be tested by setting the Low Power mode to 10 minutes and observe the machine operation If this is occurring replace the PVVB IO 65EA 9010 Solution ID TAUS0626250EN Solution Usage 1 Description The machine reboots when automatically going into Low Power mode When manually pressing the Power Saver button the machine goes into Low Power mode normally Solution CAUSE Failed PWB F board p n 65FA 9031 SOLUTION Replace the PWB F board Solution ID TAUS0626331EN Solution Usage 1 Description Pages from previous jobs are printed in the next job as either full or partial pages with remaining portion of the page comprised of the correct image Solution CAUSE A failed image control board PWB F SOLUTION Replace the PWB F p n 65FA 9030 Solution ID TAUS0626379EN Solution Usage 1 Description How to lock a job and then print it from the printer control pane
40. INPUT followed by ORG DETECT OPTION SENSOR 3 Select UNSET followed by END and FIN TIME to return to normal operations Solution ID TAUS0622530EN Solution Usage 1 Description C1203 at power up Solution CAUSE The Fiery memory upgrade 128MB PCUA 950471 was installed on the main body board instead of the Fiery SOLUTION The engine requires 512MB of memory 256MB base memory and the MU433 256MB memory upgrade PCUA 960833 to function properly This is listed in the 8020 8031 System Configurator Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622662EN Solution Usage 1 Description How to change the display language Solution To change the display language perform the following 1 Press Utility Press Admin Mode Enter the Administrator s Code default is 0000 Press Admin Set Press Language Selected Select English Spanish French or Japanese Press ENTER Press EXIT three times OANOaBRWNDY Solution ID TAUS0622995EN Solution Usage 1 Description How to set the display panel to reset to default settings when using a key counter Solution To set the display panel to reset to default settings when using a key counter perform the following 1 P
41. N Solution Usage 4 Description WARMING UP on the display Solution CAUSE One ofthe peripherals is not initializing due to a poor electrical connection SOLUTION Remove the peripherals until the machine come to ready Reseat the connectors on the affected peripheral control board Solution ID TAUS0624430EN Solution Usage 6 Description Colors not aligning properly halo effect or double imaging with one specific color station Solution CAUSE Defective PC Drive assembly SOLUTION Verify that there is not a problem with the Color Shift Correction or an LED Unit swap LED Unit with a known good unit replace the defective PC Drive assembly p n 65FA 1040 Solution ID TAUS0626695EN Solution Usage 2 Description How to change the default settings for the Scan Mode Solution To specify the default settings of the Scan Mode perform the following 1 Press the Scan key on the copier operation panel to enter the Scan Mode 2 Select the setting to make the default value in the Scan Mode 3 Press the Utility key 4 Touch the Input key 5 Touch the Reset Mode key 6 Touch Scan followed by Set up Mode 7 Touch OK Note You can set the default settings of the Scan Mode to factory default by touching Factory Default Solution ID TAUS0626935EN Solution Usage 2 Description C 0098 at power up Solution CAUSE The in line fuse located near the top of PWB IO directly below the AC power cord is open
42. ON selected SOLUTION Switch OFF OFF is default deselect 16 soft switch in the STOP 5 of the Tech Rep Mode and perform the following 1 Enter Tech Rep Mode 2 Hit the STOP button followed by the number 5 button 3 Deselect the 16 soft switch on the control panel by touching it 4 Hit END followed by FIN TIME Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 22 Solution ID TAUS0640184EN Solution Usage 2 Description NOW WARMING UP READY TO SCAN message after the replacement of the CCD unit Solution CAUSE Scanner and lamp do not initialize because of the replacement of a PCB and or electrical components without unplugging the equipment SOLUTION Unplug the equipment wait 10 seconds then power up the machine If the scanner does not initialize follow the procedure in the Service Manual to reload system firmware Solution ID TAUS0642567EN Solution Usage 2 Description How to clear a fuser error code C0500 C0501 C0510 C0511 C0520 C0521 Solution To clear the fuser error code perform the following after correcting the cause 1 With power ON open the front door and locate the small rectangular hole below the imaging unit removal tool Note Itis notin the same location as the models 7915 7920 2 Insert a suitable object into the hole to actuate the reset switch 3 The code should clear and a message to close the front door should appear Note To view the above PDF
43. Press EXIT twice Press User s Choice 1 10 Press 2 2 11 Press Shut Off 12 Select NO 13 Press ENTER 14 Press EXIT twice Note Engine firmware must be version 57 or higher O HNAARWN Solution ID TAUS0622113EN Solution Usage 1 Description Upgrading system software using card reader utility Solution See Tool Bulletin 71a for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS062246 EN Solution Usage 1 Description Fiery X3e PLUS is there an operations panel available for the Fiery so that it can be used as a printer without using the machine scanner Solution There is no Fiery operations panel available The machine scanner must be used Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 24 Solution ID TAUS0622473EN Solution Usage 1 Description MATCHING PAPER SIZE IS NOT AVAILABLE message when the DF332 or platen cover is opened closed Solution CAUSE The optional Original Size Detection Sensor has been enabled SOLUTION To disable the optional Original Size Detection Sensor 1 Press UTILITY METER COUNT STOP 0 0 STOP 0 1 to enter the TECH REP MODE 2 On the display select SYSTEM
44. SE A failed HV1 SOLUTION Replace HV1 p n 65FA 9310 Solution ID TAUS0649374EN Solution Usage 1 Description Imaging unit life expectancy Solution The imaging unit life is based on the cumulative PC drum rotation time and the cumulative PC drum rotation time converted from the developing roller rotation time being compared When the numerical value of whichever comes first is detected the unit has reached its life CMY imaging units life 3479M BK imaging unit life 5411M Solution ID TAUS0649413EN Solution Usage 1 Description How to delete a USER BOX via the web Browser Solution To delete the a User Box via the web browser perform the following 1 Within the web browser enter the Administrator Mode 2 In the User Box Delete enter the Box number to be deleted 3 Select Delete and press OK twice to return to the User Box Delete screen Solution ID TAUS0650884EN Solution Usage 1 Description P 6 P 7 P 8 P 9 during image stabilization at power up Solution CAUSE There is a problem with the quality of the color alignment test pattern produced on the belt or with the AIDC sensors UN20 and UN21 SOLUTION Run halftone test prints of all four colors to determine if there is a problem with image production Clean the AIDC sensors Ensure that the shutter is opening to expose the AIDC sensors Solution ID TAUS0651562EN Solution Usage 1 Description Microsoft certified printer drivers PCL PostScri
45. Scanned TIF files are in TIFF 6 0 format In order to view a scanned TIF file you must use an application that supports this format Notes 1 To view a PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html 2 A good TIFF viewer is a freeware program called IrfanView IrfanView is probably the most popular and feature packed free image viewer for Windows IrfanView has been around for many years Some features of IrfanView Preview option Drag amp Drop support fast directory view fast moving through directory slideshow batch conversion print option change the color depth scan support cut crop and many many more Supported file formats JPG JPEG GIF BMP DIB RLE PCX PNG TIF TIFF TGA RAS SUN ICO AVI WAV MID RMI WMF EMF PBM PGM PPM IFF LBM PSD CPT MPG MPEG MOV and Photo CD Overview Photo CD support as well as Flash Shockwave format IrfanView can be downloaded for free from the IrfanView Web site at http www irfanview com index htm URL http Awww irfanview com index htm Trademark ownership information Solution ID TAUS0624196EN Solution Usage 1 Description SCANNER CAN NOT BE USED NOW message displayed after pressing the SCAN button Solution CAUSE Incorrect setting of the controller or peripheral mode SOLUTION Change the Periph
46. Solution ID TAUS0622923EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 37 Description How to add toner 8031 Solution To add toner refer to the 8020 8031 Administrator Operations User s Manual pages 6 2 to 6 6 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623212EN Solution Usage 0 Description C 1220 when printing only Solution CAUSE A connection failure between PWB F and PWB C SOLUTION Beginning with PWB F reseat the connectors of PWB F If the code still occurs reseat the PWB C connectors Solution ID TAUS0623402EN Solution Usage 0 Description Misfeed detected Remove misfeed at right side cover Unable to clear even with trouble reset Solution CAUSE Duplex paper passage switch 1 is dislodged SOLUTION Check in I O for duplex paper passage sensor 1 for activation Check to see if the spring on the sensor flag is dislodged or the flag is stuck down Solution ID TAUS0623701EN Solution Usage 0 Description AD231 countermeasure to prevent the lock lever of the vertical conveyance door from becoming damaged Solution To disable opening of the paper exit cover while the vertical conveyance door is closed
47. Solution ID TAUS0623896EN Solution Usage 5 Description Copy Track no longer functions after the installation of a key counter device Solution CAUSE A key counter device was installed SOLUTION This is normal operation Installation of a key counter device makes Copy Track unnecessary When the key counter device is activated in the security mode Copy Track is turned off and the data is cleared Solution ID TAUS0624181EN Solution Usage 5 Description DF332 CLOSE SECTION PROPERLY message with the RADF open display at power up Solution CAUSE The DF332 is not properly positioned causing the magnet on the bottom front of the RADF to not align with the switch under the top cover of the main body Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 15 SOLUTION Adjust the hinges on the DF332 for proper alignment Note If the DF332 hinges are out of position the original will be skewed Adjust the hinges to achieve a maximum skew of 1mm Solution ID TAUS0627061EN Solution Usage 5 Description C3E02 after new IC202 is installed on a copier with firmware version A1 or later Solution CAUSE The current version of firmware does not recognize the IC202 SOLUTION Please load firmware version 98 to the copier and then install the new RAM pack Power the copier ON and verify the code has reset Afterwards download the current version of firmware to the copier Solution ID TAUS0642800EN Solution Usage
48. TAUS0627977 EN Solution Usage 0 Description Copy quality uneven density from front to rear when running halftone test patterns of each color set at 100 noticeable on one or more of the colors Solution CAUSE A dirty or defective LED unit SOLUTION Clean the suspected LED unit confirm the defective unit by swapping it with another with in the machine Replace the defective unit 65FA 9060 Solution ID TAUS0628062EN Solution Usage 0 Description The Fiery X3e PLUS drops off of the network is not accessible from the printers LCD and cannot be PINGed This can occur at anytime but usually occurs after a period of inactivity Solution CAUSE If the Appletalk protocol is enabled and the Fiery is on a network that has Appletalk running its possible that the Appletalk network is broadcasting an unusually high number of NBP packet requests This can cause the Fiery to stop responding to network requests and disconnect from the printer until a reboot occurs SOLUTION This will not occur if the Appletalk protocol is disabled on the Fiery or if Appletalk is not present on the network This only occurs on Appletalk networks that are operating abnormally Konica Minolta has posted a patch to correct this condition on the Konica Minolta FTP site The patch name is 1 DFMOD ps Trademark ownership information Solution ID TAUS0628097EN Solution Usage 0 Description How to adjust the touchscreen Solution To adjust the touchscree
49. THIS DOCUMENT Copyright 2007 Konica Minolta Business Solutions U S A Inc Solution ID TAUS0620808EN Solution Usage 2 Description How to scan a multiple page document through the RADF and create multiple TIF files Solution The 8031 does not have this capability It can only produce a multiple page TIF file Solution ID TAUS0621045EN Solution Usage 52 Description How to upgrade the machine firmware Solution A utility for Windows 2000 and Windows XP p n U192 0300 is available to replace the system made available in 7915 7920 Technical Bulletin 3 The new utility uses the PCMCIA slot of a Windows 2000 XP laptop to program the flash card instead of the old style Swap box The 8020 8031 requires the 16MB flash card p n U192 0250 the 8MB flash card for the 7915 7920 will not work Refer to Tool Bulletin 71A See Tool Bulletin 71a for details Trademark ownership information Solution ID TAUS0621214EN Solution Usage 9 Description How to setup scan to hard drive on an installed Fiery X3e Solution To setup scan to hard drive perform the following 1 Enter the IP address of the Fiery X3e PLUS in your web browser 2 Log on as an administrator Click on the File tab and then the Create box under the mailboxes Input a mailbox number and password that you select in the proper fields Click on Apply and after the browser returns to the previous screen you can create another mailbox or log out After all
50. Usage 1 Description COF32 during copying or printing Solution CAUSE Abnormally low magenta toner density is detected by the ATDC sensor SOLUTION Ensure that the toner addition system is operating One possible cause is a broken or missing gear on the toner bottle Solution ID TAUS0624025EN Solution Usage 1 Description The LCD is blank but the Start button is lit and the optics initialize Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 27 CAUSE The PWB IC scanner motor drive board has failed SOLUTION Replace the PWB IC p n 65FA 9080 Solution ID TAUS0624083EN Solution Usage 1 Description Previous copy jobs are produced again before a new job or combined into the next copy job Solution CAUSE A failed PWB IO SOLUTION Replace the PWB IO p n 65EA 9010 Solution ID TAUS0624140EN Solution Usage 1 Description How to eliminate a tray from auto tray switching Solution To eliminate a tray from auto tray switching perform the following 1 Press the Utility button 2 Select User s Choice 2 3 Select Speciality Paper 4 Select Speciality for the desired tray 5 Select Enter and then select Exit several times to return to the basic screen Note Specialty paper for Tray 1 is selected using the dial to the right of the tray Solution ID TAUS0624190EN Solution Usage 1 Description What level of format are the scanned TIF files Solution
51. a rib has been added on the guide p n 65FA37011 on the side of the AD231 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623796EN Solution Usage 0 Description Introduction of the Fiery S300 Print Controller for the 8031 Color Imaging System Solution See Info Source Bulletin 70 03 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623851EN Solution Usage 0 Description Uneven image density Solution CAUSE Control program update now available to correct this malfunction SOLUTION Upgrade control program to A1 or later Notes Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 38 1 The latest firmware is available at http Awww konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readste
52. and if the problem changes with the swapped unit replace the defective unit p n 65FA 9060 CAUSE The 8 pin plug to PJ26 on the PWB I O board was mistakenly plugged into CN42 an 8 pin connector on the Chassis SOLUTION Plug into the correct connector on PWB I O Open and close the front door to reset the code Solution ID TAUS0622233EN Solution Usage 1 Description Code C12C0 at power up that will not clear Solution CAUSE Either a failed hard drive or the hard drive option has not been properly installed SOLUTION To see if the Hard drive is set in the TECH REP mode perform the following 1 Enter the TECH REP mode by pressing UTILITY METER COUNT STOP 0 0 STOP 0 1 2 Select SYSTEM INPUT 3 Select HARD DRIVE 4 Select UNSET the END and FIN TIME to return to the copy screen 5 If the optional HD131 Item 960830 does not function replace as needed Solution ID TAUS0622258EN Solution Usage 8 Description Fiery Controller is not being recognized by the engine Solution PROBABALE CAUSES 1 The Controller type is not set properly In the TECH REP mode select System Input and then Peripheral setting Set the Controller number to 2 2 Incorrect memory was added to the Fiery X3e Remove any additional memory that may have been installed and try booting up with only the standard 128MB memory module Trademark ownership information Solution ID TAUS0622533EN Solution Usage 18 Description Hecon key c
53. appear when ever the power is turned off or the power is recycled on the machine Solution CAUSE Possible defective PWB F board SOLUTION Remove and reseat all connectors on the PWB F board if this does not correct the problem replace the PWB F board P N 65FA 9030 Solution ID TAUS0656768EN Solution Usage 22 Description What Konica Minolta print drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners and the attached PDFs For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 Ifa previous driver was Microsoft Windows XP VVHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0657485EN Solution Usage 5 Description Print jobs using Quark Xpress 7 01 or 7 02 will not print to any Fiery c
54. at Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621283EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 35 Description CBT Computer Based Training is now available for the 8020 8031 Solution Computer based service training is now available for the 8020 8031 See Media Bulletin 99 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621333EN Solution Usage 0 Description Bluetooth wireless printing available Solution Konica Minolta recommends ANYCOM Bluetooth Products Bluetooth wireless printing users have the ability to print high quality images from laptops tablets PDAs or desktop PCs without the need for line of sight from up to 30 100 feet away A Bluetooth PC Card URL http techweb konicabt com tpm media AnyCom_PC_Card pdf or USB adapter URL http techvveb onicabt com tpm media AnyCom USB adapt pdfil is installed as the transmitting device on the laptop tablet PDA or desktop PC and a Printer Module URL http techweb konicabt com
55. e actuator p n 13YH40380 Solution ID TAUS0644342EN Solution Usage 1 Description When performing gradation the start button stays amber and the test chart can not be printed with 11 X 17 paper in the machine Solution CAUSE The tray that has the 11 X 17 paper is set to a special paper SOLUTION Either place the paper in a tray that is not set to special paper or set the tray to normal paper To change the tray to normal paper perform the following 1 If itis tray 1 set the dial to normal paper 2 If the tray is 2 4 press the Utility Key 3 Select User s Choice 2 and the 1 of 2 tab 4 Select Specialty Paper 5 Select the desired tray and then select normal and exit the screens Solution ID TAUS0646166EN Solution Usage 1 Description FS231 center fold is off center intermittently Solution CAUSE One way gears and pulleys that drive the folding unit and paper transport are slipping SOLUTION Replace the one way gears and pulleys p n 2 13YM77230 1 13YM78020 1 13YM78100 Solution ID TAUS0648130EN Solution Usage 1 Description C 10A5 after installing a PWB PIC Solution CAUSE An 8020 PWB PIC was used SOLUTION Ensure that the correct PWB PIC p n 65EA 9020 is used Solution ID TAUS0648424EN Solution Usage 1 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 33 Description All copies and prints are black consisting of the three colors and black Solution CAU
56. e in User s Choice 2 Solution ID TAUS0640017EN Solution Usage 0 Description How to enable the Key Counter if an external counter security device Hecon key counter is installed on the machine Solution To enable the Key Counter for an external key counter device perform the following Enter Tech Rep Mode Enter Security Mode by pressing the STOP button followed by the number 9 button Select Admin Choice Select SET under the Key Counter Select END Fin Time OPO NS Trademark ownership information Solution ID TAUS0640336EN Solution Usage 0 Description Fiery X3e Plus Version 2 Patches 2 8 2005 Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 46 See X3ePlus_Version_2_Patches_2 8 2005 pdf for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640922EN Solution Usage 0 Description Part number for harness assembly Solution See ROM050094 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Tradema
57. e to return to main screen Solution ID TAUS0620930EN Solution Usage 0 Description Introduction InfoSource Bulletin 8031 Solution 8020 8031 Introduction InfoSource Bulletin Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0620954EN Solution Usage 0 Description Specifications Fiery X3e PLUS Solution Fiery X3e PLUS Specifications Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0620963EN Solution Usage 0 Description User s Manual IP711 Solution IP711 User s Manual Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0620966EN Solution Usage 0 Description Installation Guide IP711 Solution IP711 Installation Guide Note To view the PDF Acrobat Reader must be installed Acrob
58. e total counter can not be disabled for any mode Solution ID TAUS0623104EN Solution Usage 1 Description Copy table DK134 information Solution The copy table DK134 is only needed when two 500 sheet paper feed units units PF232 are used It is not needed if the LCT DB432 or the plain stand DK133 is used The DK134 provides the bottom wheels for the printer Solution ID TAUS0623366EN Solution Usage 1 Description Jamming in the horizontal conveyance section Solution CAUSE Horizontal conveyance unit from a 7920 or 7915 has been installed on the FS135 SOLUTION These conveyance units are not interchangeable Install the correct horizontal conveyance unit for the 8031 FS135 Solution ID TAUS0623459EN Solution Usage 1 Description DF332 ORIGINAL LEFT ON GLASS message and or damaged originals Solution CAUSE The feeder transport section open close sensor ConveyS sensor is not working correctly feeder is not aligned correctly sensor is defective or magnet is missing SOLUTION To test the operation of the ConveyS sensor perform the following 1 Press UTILITY METER COUNT STOP 0 0 STOP 0 1 to enter the TECH REP MODE 2 Press ADF Check 3 Press I O Check 4 Open and close document feeder To Visually see if the ConveyS changes state 1 open 0 closed 3 Perform the DF332 adjustment procedures according to the 8020 8031 Service Manual pages D10 to D12 Note To view the PDF Acrobat Reader mus
59. ed and found to cause damage to the transfer and fuser sections of the machine Solution ID TAUS0630214EN Solution Usage 1 Description How to remove the right side door Solution To remove the right side door perform the following 1 Remove the cover from the top paper drawer paper type selector 2 Remove the paper type board 3 Remove the pivot pin assembly Solution ID TAUS0638815EN Solution Usage 1 Description The machine locks up with Konica on the display at power up Solution CAUSE A pin is bent on the cable between the scanner and main body SOLUTION Inspect the cable pins and the connectors on the scanner and main body Install strain reliefs on the cable ends as specified in the set up instructions Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 32 Solution ID TAUS0639549EN Solution Usage 1 Description Part number for the transfer belt unit Solution Transfer belt unit p n 65FA 4510 Solution ID TAUS0639552EN Solution Usage 1 Description Part number for the fusing unit Solution Fusing unit p n 65FE 5300 Solution ID TAUS0643858EN Solution Usage 1 Description Unable to perform gradation After the test pattern prints the start button stays amber Solution CAUSE The RADF feed tray has paper in it or the RADF empty sensor has failed SOLUTION Either remove the paper from the feed tray or check the operation of the empty sensor p n 14AA85010 and th
60. er copy Refer to page S 44 in the Technical Manual Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623016EN Solution Usage 10 Description How to select envelopes sizes for Tray 1 Solution Envelope sizes are not pre set for Tray 1 but have to be programmed first in order to be selected To set and select an envelope size perform the following 1 From the BASIC tab of the copier display select PAPER Select Tray 1 and then press SIZE CHANGE Press CUSTOM SIZE Using the diagram of the paper orientation on the display use X Y and the up down arrows to input the size of the envelope Press SIZE REGISTRATION and then either size 1 or 2 to store the size for quick recall Select the size and press ENTER twice T a EON After this you will only have to select the stored size from the custom size screen If the matching size envelope is selected in the print driver envelopes will be pulled from Tray 1 If the size does not match a paper mismatch error will be displayed on the display panel Solution ID TAUS0623199EN Solution Usage 13 Description How to reset the life counters for the fusing unit and or the transfer belt unit Solution CAUSE The counter for the fusing unit p n 6
61. eral mode of the controller to CONTROLER 2 MODE 1 To do this perform the following 1 Access the Tech rep mode press the UTILITY button and select meter count press Stop 0 0 Stop 0 and 1 Select System Input Select Peripheral Setting Select Controller 2 Mode 1 Press END Press FIN TIME to return to the main copy screen OJAN Solution ID TAUS0624610EN Solution Usage 1 Description JOB HAS BEEN DONE IMPROPERLY CHECK THE RECORD message on the operation control panel when printing to the Fiery X3e with Copytrack Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 28 turned ON Solution CAUSE Account information is missing or incorrect in the driver SOLUTION Input and verify the account number and code to print with Copytrack turned ON To input the correct information perform the following Select START SETTINGS and PRINTERS on your workstation Right click on your printer driver and choose PROPERTIES On the GENERAL tab select PRINTING PREFERENCES On the FIERY PRINTING tab select USER IDENTIFICATION and enter the account number and password Check ACCOUNT CONTROL and click on OK twice to save WE ON Trademark ownership information Solution ID TAUS0624760EN Solution Usage 1 Description How to input a negative number in the tech rep mode Solution To input a negative number while in the tech rep mode press the Access key Solution ID TAUS0624788EN
62. eripheral and Accessory Reference List Solution See Technical Operations Bulletin A2 D3 Peripheral and Accessory Reference List for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622034EN Solution Usage 0 Description Machine pauses in the middle of a copy print job and displays PLEASE WAIT MACHINE WARMING UP Solution CAUSE This is normal operation of the machine SOLUTION This will occur more often with thicker paper Solution ID TAUS0622059EN Solution Usage 0 Description Unable to select any printer specific functions such as duplexing or finishing from Adobe PageMaker Solution CAUSE If the PostScript driver is loaded under Microsoft Windows PageMaker will not print correctly if the PPD PostScript Printer Description is not installed correctly within PageMaker Although PageMaker is a Windows and Macintosh program it does not use a PostScript Windows driver in the typical manner The PPD must be installed manually on a Windows PC much the same as it is loaded manually into the System Extensions Printer Descriptions folder on a Macintosh SOLUTION With PageMaker 6 0 and 6 5 the PPD file provided on the Konica disk must be manually copied from the disk u
63. for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 60 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 61
64. ging unit Solution CAUSE The developer in the imaging unit has shifted to one end during shipping or storage Ensure that the imaging units are not tilted more than 45 degrees during servicing or storage SOLUTION Remove the imaging unit and shake it from end to end to evenly distribute the developer Place your finger over the opening to prevent spillage of the developer Reinstall the unit and clear the trouble code with the following procedure 1 With power ON open the front door and locate the small rectangular hole below the imaging unit removal tool Note It is not in the same location as the models 7915 7920 2 Insert a suitable object into the hole to actuate the reset switch 3 The code should clear and a message to close the front door should appear Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621009EN Solution Usage 10 Description Important Memory Upgrade information Solution Memory Upgrade MU 433 256MB Item 960833 must be installed in the main body at initial install for proper machine operation See 8020 8031 System Configurator Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at
65. heck the life of the image units The customer can check the life by pressing the Utility Key and then selecting Unit Life Indicator The life will be displayed in bar graph form F full to E empty The technician can check the actual life in minutes by performing the following 1 Enter the Technical Mode 2 Select Counter 3 Select Life 4 Select 2 The image unit life will be displayed in minutes of use Solution ID TAUS0651549EN Solution Usage 0 Description Flash card is not recognized by the PC or SwapFTL application When inserting the card into the PC it is prompting for drivers but none have been provided Solution CAUSE Installation procedures have not been followed as outlined in the Readme txt file that came with the SwapFTL application SOLUTION Follow the procedure below 1 Installation a Start Setup exe on the installation disk or directory The setup program will copy all needed files to your local hard disk There is no need to reboot the PC b Remove the installation disk from the drive now otherwise problems may be encountered with the next installation steps 2 Select the SwapFTL Driver a When inserting a Memory PC Card Microsoft Windows 2000 A dialog box pops up found new hardware Click next in the Found new hardware wizard to go to the next screen Choose Display a list of the known drivers and click next Select IDE ATA ATAPI Controllers click next Se
66. in the same location as the models 7915 7920 2 Insert a suitable object into the hole to actuate the reset switch 3 The code should clear and a message to close the front door should appear Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS062196 EN Solution Usage 8 Description P21 at power up Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 Solution POSSIBLE CAUSES CAUSE The machine failed to produce an acceptable color shift test pattern on the transfer belt SOLUTION The problem can be caused by a failed transfer belt or a failed imaging unit The imaging unit can be tested by running a halftone test pattern of each color in the test print mode Set the density for the halftone test prints to 255 CAUSE The registration sensors UN20 and UN21 are dirty or they are unable to read the color shift patterns on the transfer belt SOLUTION Clean UN20 and UN21 and ensure that the shutter is working properly A damaged transfer belt can cause the color shift patterns to be poorly developed CAUSE A failed LED Print Unit not printing correctly SOLUTION Run half tone printouts to determine if it is a failed LED Print unit Swap the suspected unit with another
67. irst if the data is a single digit Solution ID TAUS0641889EN Solution Usage 3 Description Background on both copies and prints Toner build up on the 2nd Transfer Roller Solution CAUSE Due to a loss of 2nd Transfer Roller cleaning bias SOLUTION Replace arm p n 4004 4711 02 SPECIAL NOTE Solution provided by Dale Hawkins District Service Manager Graphics System Specialist Western Region Solution ID TAUS0622351EN Solution Usage 2 Description Mechanical counter information Solution The top mechanical counter registers the total count The bottom counter registers the black and white count Solution ID TAUS0622464EN Solution Usage 2 Description Can the machine be used as a printer without a scanner Solution The scanner is needed because it has the operations panel Konica does not support the printer installed without a scanner For test purposes the printer will operate without the scanner Solution ID TAUS0623218EN Solution Usage 2 Description Print area deletion specifications Solution There is a 5mm lead edge deletion and a 3mm deletion on the front rear and trail edge when copying Refer to page 3 6 of the 8020 8031 Operator s Manual Solution ID TAUS0623274EN Solution Usage 2 Description Duplex does not function when printing Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 19 Solution CAUSE The memory upgrade was not installed at set up SOLUTION Mem
68. isfeed at 0 when using the DF332 document feeder Showing a jam in the left hand side of the Paper Take Up section Solution CAUSE Stuck actuator flag or bad Paper Empty Sensor PC4 p n 14AA85010 on the DF332 SOLUTION Check the operation of the Paper Empty Sensor PC4 in the Tech Rep Mode ADF Sensor check Replace as necessary Solution ID TAUS0627573EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 41 Description ORIGINAL LEFT ON GLASS message when copying originals using the glass Solution CAUSE Failed Paper Empty Sensor PC4 p n 14AA85010 SOLUTION Check the operation of the Paper Empty Sensor PC4 in the Tech Rep Mode ADF Sensor check Replace as necessary Solution ID TAUS0627951EN Solution Usage 0 Description Part number for a pin extraction tool for the fuser connector Solution Pin extractor tool p n OOTL 3030 Solution ID TAUS0627971EN Solution Usage 0 Description PLEASE INSTALL TONER BOTTLE message after it has already been installed Solution CAUSE The felt seal on the opening of the toner bottle where the little door is located has become lodge into the mechanism that opens the door and does not allow it to close completely to actuate the photo sensor SOLUTION Trim the felt seal Note Also check the lever to make sure it is not stripped or broken SPECIAL NOTE Solution provided by Brandon Griesinger Perry Corporation Solution ID
69. l Solution To lock a job and then print it perform the following 1 From the Properties tab of the print driver select User Identification Select Lock Job Enter a four digit passcode Once the print job has reached the printer select Job Control Select the job from the job log Select Unlock Job Enter the four digit passcode The job will print and then be removed from the job log NOaRWNn Solution ID TAUS0626647EN Solution Usage 1 Description FS231 the paper stops at the entrance of the finisher and displays a jam Solution CAUSE An incorrect horizontal transport unit is installed The horizontal transport is from a 7915 7920 finisher SOLUTION Ensure that the correct horizontal transport unit is used Solution ID TAUS0626781EN Solution Usage 1 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 30 Description AD231 paper specification Solution The paper specification for the AD231 is 17 to 24lb 64 to 90gm Solution ID TAUS0626796EN Solution Usage 1 Description How to scan documents into the copier and keep them in copier memory for reprinting many times Solution Once a document is scanned to copier memory copier HDD and reprinted the scanned document is deleted automatically This is normal operation Solution ID TAUS0626937EN Solution Usage 1 Description C 0014 at power up Solution CAUSE One of the three in line fuses located above PU1 is ope
70. lect SCM Microsystems on the left side and SwapFTL PCMCIA Memory Card on the right side and click next Note A warning message pops up that the driver is not for this device Ignore this warning click on Yes Click on next A new warning message indicates that Windows can not find a signature for the driver Ignore this warning and click on Yes Click on Finish Microsoft Windows XP A dialog pop s up Found new Hardware Wizard Choose Install from a list or and click Next Select Don t search will choose the driver to install and go to the next screen by click on Next Select IDE ATA ATAPI controllers click Next Select SCM Microsystems on the left side and SwapFTL PCMCIA Memory Card on the right side and click next Note A warning message pops up that the driver is not for this device Ignore this warning by clicking on Yes A new warning message indicates that the Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 52 driver has not passed the Windows Logo programm for Windows XP comprehensive testing was performed in house but the driver was never sent to Microsoft to acquire the signature Ignore this message too and click on Continue Anyway 3 Now there should be a new drive letter in the My Computer window and the SwapFTL Format and Binary Utility can be used Trademark ownership information Solution ID TAUS0652045EN Solution Usage 0 De
71. mailboxes have been created and you have logged out as an administrator click on the Scan tab to set up a One Touch key Select the Index number you wish to set the One Touch key under and then click on an open box On the destination screen that opens select Scan to Mailbox and click on the Next box Name the mailbox with the name you want on the machine display in the destination name field 10 Select the mailbox name or number for the location using the drop down menu 11 Click on Create to finish creating the mailbox and making it available as a one touch key Note You do not have to assign a password when you are creating a mailbox You can leave the field blank so that no password is needed The default mailboxes admin operator and guest can also be selected for scanning CO CO I O I B co Trademark ownership information Solution ID TAUS0621657EN Solution Usage 5 Description C0014 after replacing the yellow imaging unit Solution CAUSE The developer in the imaging unit has shifted to one end during shipping or storage Ensure that the imaging units are not tilted more than 45 degrees during servicing or storage SOLUTION Remove the imaging unit and shake it from end to end to evenly distribute the developer Reinstall the unit and clear the trouble code with the following procedure 1 With power ON open the front door and locate the small rectangular hole below the imaging unit removal tool Note It is not
72. mat for a document when printed to two different printers There is also potential differences within the image areas of the main bodies of the two printers The print controller takes the image area into account when laying out the image on the paper Different image areas can determine different layouts These factors can result in lines of text being moved on the paper If lines are moved enough or lie close enough to the threshold of the image area text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 56 This scenario will occur across the board for printer manufacturers A Lexmark is different from an Epson which is different than an HP etc Obviously the output from certain printers will match up closer to some printers than others The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript Alternatively the customer can print with a common driver to both printers In other words one can print to the HP using the Konica Minoltadriver or vice versa In this way at least the driver generated output would be the same going to both machines While the output still may not be exactly the same the effect of printing to two different printers can be lessened There may even be different output within the same printer manufacturer i e Konica IP302 p
73. n SOLUTION Replace the fuse with one of the same specification The specification is on the fuse holder Solution ID TAUS0627318EN Solution Usage 1 Description When copying thick paper three lines about 5mm wide appear in the lead to trail direction Solution CAUSE The lines will appear as darker areas on the page without distinct edges SOLUTION This problem has been corrected with machine firmware version 0a8p Note The latest version software firmware is available on the Konica Minolta FTP site Solution ID TAUS0628556EN Solution Usage 1 Description COF intermittently during copying or printing Solution CAUSE Abnormality in the toner density is detected by the ATDC sensor SOLUTION Along with the diagnostics in the service manual check the following Verify that the Image Unit is turning Verify that in the Tec Rep Mode under Level History 1 for the target level of toner normal average is between 6 to 8 Clean the ATDC sensor The CMY ATDC sensors can be swapped for diagnostic purposes Check and reseat the connectors on the back of the LED Unit Assembly IAUN Solution ID TAUS0628687EN Solution Usage 1 Description Toner compatibility with the C350 Solution The toner for the 8020 and 8031 can not be used in the C350 The C350 toner can not be used in the 8020 or 8031 The toner cartridges will not fit into the incorrect model Solution ID TAUS0628783EN Solution Usage 1 Descriptio
74. n A misfeed is indicated in the paper passage portion of the machine Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 31 Solution CAUSE One of the four paper passage detect sensors is either actuated by paper dirty or it has failed SOLUTION Use the diagnostic mode to check the four sensors To check the sensors perform the following 1 Enter the Tech Rep Mode and select State Confirm 2 Select I O Check 3 From the Sensors 1 screen check the state of the four paper passage sensors The idle state should be 0 Solution ID TAUS0628788EN Solution Usage 1 Description Which supplies are not compatible between the 8020 8031 legacy Konica models and the CF2002 CF3102 Legacy minolta models Solution The image units and toner cartridges are keyed differently and are not compatible between legacy Konica and Minolta models Solution ID TAUS0628803EN Solution Usage 1 Description What is the part number of the black and white counter Solution Black and white counter p n 25TU70120 Solution ID TAUS0629731EN Solution Usage 1 Description Can Copy Track be turned OFF without losing the passcodes and account information Solution Copy Track can not be turned OFF without deleting the passcode and account information Solution ID TAUS0629896EN Solution Usage 1 Description T shirt transfer capability Solution T shirt transfers are not recommended T shirt transfers have been test
75. n perform the following 1 Press the Utility button and then select Counter List 2 Press Stop 0 Stop 3 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 42 3 Accurately touch the four X marks on the screen 4 Select End Solution ID TAUS0628106EN Solution Usage 0 Description Will loading incorrect system code on an S300 damage the system The system will not boot correctly with incorrect code Solution If incorrect code is loaded on the S300 place the correct system CD in the CD drive and power down the system When rebooted the correct software will be loaded and the system should recover correctly Earlier Fiery controllers could be damaged by loading system code from another controller The BIOS would be modified and become non functional until replaced with a factory replacement BIOS chip The S300 uses a flash BIOS chip that is not replaceable but doesn t have the limitations that earlier Fiery s had when loading incorrect code Trademark ownership information Solution ID TAUS0628243EN Solution Usage 0 Description Cyan color shift fluctuating up to approximately 5mm Note Can occur on any color Solution CAUSE Excess grease on the PC Drive Assemblies M15 16 17 18 causing the motor to slip SOLUTION Clean the excess grease from the drive motor assemblies p n 65FA 1040 or replace as necessary SPECIAL NOTE This solution provided by Robert B Plowman Regional Consultan
76. nd stop ring p n 13YM40310 are installed on the upper exit roller cam shaft Solution ID TAUS0643528EN Solution Usage 0 Description Maximum number of stapled sets Solution The factory specification allows a maximum of 30 stapled sets to be printed at which time the copier control panel will indicate to empty the finisher exit tray Solution ID TAUS0643620EN Solution Usage 0 Description Where to download the IEEE 1284 parallel port driver Solution The IEEE 1284 parallel port driver can be downloaded form Technical Bulletin 4129 There is a live link on page 3 of 5 in Step 3 under 1284 DRIVER FIERY SYSTEM SOFTWARE INSTALLATION INSTRUCTIONS The link pops up a File Download window allowing the file to be opened or saved Note To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0643899EN Solution Usage 0 Description False exit jam is indicated no paper jams can be found Solution CAUSE Sensor failure SOLUTION If the copier is equipped with a duplex unit verify that the actuator for PC 1 in the duplex unit is working correctly Solution ID TAUS0643975EN Solution Usage 0 Description Feed direction lines 1 8 apart when copying off the glass or when printing The lines
77. nolta logo 11x17 color test chart Solution Konica Minolta logo 11x17 color test chart p n 4036794101 Solution ID TAUS0650329EN Solution Usage 0 Description After moving the copier copies off the glass are blurry Solution CAUSE Problem with guides SOLUTION Verify that the teflon guides p n 4002 1780 01 located on the underside of the 2nd and 3rd mirror assembly within the scanner unit are still intact Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 51 Solution ID TAUS0650499EN Solution Usage 0 Description When using the duplex mode and copying the second side the paper skews in the duplex unit and then jams as it enters the synchronization rollers Solution CAUSE The upper guide on the duplex unit may be cracked SOLUTION Replace the upper guide on the duplex unit p n 4657 3705 03 Solution ID TAUS0650752EN Solution Usage 0 Description Double imaging ghosting from front to rear colors not aligning properly with one specific color station on both prints and copies Solution CAUSE Failed LED print head assembly SOLUTION Verify the problem with the suspect LED unit by swapping it with another unit Replace the failed unit PART NUMBER ITEM 65FA 9060 PWB LPL Assembly LED Print Head Assembly 65FA 9120 PWB LED Board LED Driver board Solution ID TAUS0651519EN Solution Usage 0 Description How to check the image unit life Solution There are two ways to c
78. ns under one email perform the following Press the SCAN button after selecting you options of Destination Scan Mode File Format Resolution etc you select the Document Set tab select Book amp separate scan Solution ID TAUS0652143EN Solution Usage 0 Description C3C00 through C3C40 Solution CAUSE C3C codes are related to the BRU Banknote Recognition Unit The BRU is the counterfeit prevention system gold box on PWB C The codes related to this system are confidential and therefore not published in the technical manual DO NOT insert or remove the BRU with the power ON and DO NOT power ON the machine with the BRU removed UNPLUG the AC supply to the machine prior to removing or inserting the BRU SOLUTION Call the Konica Systems Solutions Group when a BRU failure code occurs Solution ID TAUS0652361EN Solution Usage 2 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 C004C at power up Solution CAUSE Failed M22 Ozone ventilation Fan Motor SOLUTION Replace M22 p n 111T80030 Solution ID TAUS0653587EN Solution Usage 2 Description The exit rollers come on during warm up but do not come on in copy cycle causing a jam as the paper exits the fuser Solution CAUSE A failed exit sensor SOLUTION Replace the exit sensor p n 111185070 Solution ID TAUS0654030EN Solution Usage 1 Description Programmed one touches Scan to Email FTP SMB do not hold dis
79. nu select No Account Printing and then select Enable 3 This will allow all print jobs to print without entering a user ID Trademark ownership information Solution ID TAUS0623920EN Solution Usage 2 Description How to print to a Fiery X3e PLUS with Copytrack turned ON without having to enter the account number for every print job Solution To print to a Fiery X3e PLUS with Copytrack turned ON without having to enter the account number perform the following Select START SETTINGS and PRINTERS on your workstation Right click on your printer driver and choose PROPERTIES On the GENERAL tab select PRINTING PREFERENCES On the FIERY PRINTING tab select USER IDENTIFICATION and enter the account number Check ACCOUNT CONTROL and click on OK twice to save aAPWN gt Trademark ownership information Solution ID TAUS0624138EN Solution Usage 2 Description How to set the paper tray priority Solution The paper tray priority can not be set on this machine The tray priority is 2 3 4 1 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 20 Solution ID TAUS0624310EN Solution Usage 2 Description Site requirements 8031 Solution Site Requirements 20 and 30 Ampere Machines See also Konica Minolta Site Requirements Forms FO 9 and FO 10 which provide the site requirements to which customers must conform before having any Konica Minolta 20 or 30 ampere models installed Note T
80. o view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0625997EN Solution Usage 2 Description Machine appears dead display is blank and fans are not turning Solution CAUSE Blown fuse on PU1 power supply p n 65FA 9280 SOLUTION Check and replace F1 or F2 on PU1 power supply Solution ID TAUS0626189EN Solution Usage 2 Description The flash card is not recognized when upgrading the system firmware Solution CAUSE The flash card was inserted in the incorrect board The correct location is not the same as the models 7915 7920 SOLUTION The flash card should be inserted in slot on the PWB F board located on the right side of the machine There is a metal cover over the slot Refer to pages D 74 and D 75 of the 8020 8031 Technical Manual Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626862EN Solution Usage 2 Description Paper jams feeding out of Tray 1 Paper feed out about 6 inches and then stops Solution CAUSE Paper size detection boa
81. ontroller Solution CAUSE There is a compatibility issue with 7 01 and 7 02 when printing through any Fiery based Macintosh OS 10 4x print driver SOLUTION EFI has released new drivers to correct this issue but only for the IC402 and the IC406 IC402 DLBT0700428EN01 IC406 DLBT0700312EN02 Note 1 The latest drivers are available on the SSD Downlaod Selector Search Page Note 2 If your customer has a controller other than the IC402 or the IC406 then please establish a new ticket and reference this solution ID number This will allow us to communicate the field impact of our provision Solution ID TAUS0700152EN Solution Usage 1 Description Unable to print to Tray 1 if Thick 3 is selected in the driver and at the tray Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 Solution CAUSE The paper select switch for Tray 1 has failed SOLUTION Replace the paper select switch PW Board S p n 111T 9170 Solution ID TAUS0700453EN Solution Usage 78 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems Solution C250 C252 C300 C350 C351 C450 NVRAM trouble codes C D3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP board created when you performed the NVRAM Data Backu
82. ory Upgrade MU 433 256MB Item 960833 must be installed in the main body at initial install for proper machine operation See 8020 8031 System Configurator Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Solution ID TAUS0623750EN Solution Usage 2 Description Yellow background appears on print jobs and test prints but not when copying from the glass Solution CAUSE A bent pin on the cable that connects the scanner to the main body SOLUTION Carefully straighten the pin Replace the cable p n 111T 9340 if it is damaged beyond repair Note Do not over tighten the screws that secure the cable Solution ID TAUS0623766EN Solution Usage 2 Description COF34 during copying or printing Solution CAUSE Abnormally low yellow toner density is detected by the ATDC sensor SOLUTION Ensure that the toner addition system is operating One possible cause is a broken or missing gear on the toner bottle Solution ID TAUS0623912EN Solution Usage 2 Description How to print from a Fiery X3e PLUS without tracking counts with Copytrack turned ON Solution To allow printing without tracking counts from all platforms on a Fiery X3e PLUS perform the following 1 Enter setup on the X3e and select Server Setup 2 From the Server Setup me
83. ounter availability Solution The following is needed Key counter mounting kit p n SE95 4020 or PCUA 950298 Adapter wiring harness p n 1206K0010 Hecon receptacle p n U021 0020 or PCUA 950817 For ordering convernience the parts can be ordered as supply items with a machine order Refer to Technical Operations Bulletin A4 D5 dated 6 25 03 Directions are included with the kit but they do not show where to connect the wiring To locate the connector perform the following 1 Remove the rear cover p n 111T12050 upper rear cover p n 65FA10110 and rear left side cover p n 111T12080 Note Early model machines will have two blue unused connectors under the upper rear cover 2 Connect the long harness from the kit to the four pin blue connector Note Later model machines will not have the two blue connectors Use the four pin white connector located behind the rear left side cover After the key counter is installed it must be turned ON in the Tech Rep Mode Press the Utility key Meter Count STOP 0 0 STOP 0 1 to enter the Tech Rep Mode Press STOP 9 to display the Security Mode screen Press Admin Choice and then select Set under the Key Counter option NOOB W Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 8 Once Set is selected under Key Counter option selections for Color Mode 1 5 will be added to the screen These selections will determine the number of counts p
84. p and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hour glass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01firmware H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode IMPORTANT All programmed addresses will be cleared Please backup the address data using PageScope Web Connect to backup the data before performing the Data Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be input 8020 CF2002 8031 CF3102 Codes
85. p2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623950EN Solution Usage 0 Description SC45 07 SC45 08 or SC45 09 while copying or printing Solution CAUSE When one of the laser correction motors was turned on Y M7 M M8 or C MQ the corresponding HP sensor for that laser Y PS5 M PS6 and C PS7 was not activated OFF SOLUTION To determine which laser unit is causing the error perform one of the following 1 Swap the laser unit with another laser to see if the code changes 2 Check the transfer belt for the corresponding missing color Replace the defective laser unit 3 Disable Color Registration Correction 25 mode DIPSW25 Bit 3 and 4 and then run a color test chart to determine which color laser is defective Remember to enable these dipswitches after testing Replace the defective laser unit as needed Solution ID TAUS0623961EN Solution Usage 0 Description Job has been done improperly check the record message on the operation control panel when printing with Copy Track turned on and using an IP 711 controller Solution CAUSE With Copy Track enabled there is no Access number assigned in the driver or the Access number box has not been check off Enabled SOLUTION With Copy Track enabled on the copier check the IP 711 driver to ensure there is an Access number and it is enabled checked off Perform the following steps 1 Righ
86. pear For example if the area should be green and it is missing yellow it will be cyan instead of green Green is made by combining yellow and cyan Red is made by combining magenta and yellow Blue is made by combining cyan and magenta Make halftone test prints to determine which color is missing A failed imaging unit PWB LPL or PWB LED can cause deletions SOLUTION Replace the imaging unit PWB LPL p n 65FA 9060 or the PWB LED p n 65FA 9120 as needed Solution ID TAUS0629426EN Solution Usage 1 Description When making a double sided copy of two single sided 8 5x11 landscape originals the second side copy is flipped regardless of original feed direction or paper source direction 8 5x11 or 8 5x11R Solution CAUSE This is a machine limitation SOLUTION To make double sided landscape copies every other original must be rotated Solution ID TAUS0629689EN Solution Usage 1 Description How to turn on the Memory Recall feature which will show the last 49 printed or copy jobs which can be reprinted at the copier control panel under the JOB CONTROL tab Solution To enable disable Memory Recall perform the following 1 Press Utility 2 Press User s Choice 1 3 Select Memory Recall 4 Select Yes No 5 Select Enter Exit Exit Solution ID TAUS0629899EN Solution Usage 1 Description Background ghost shadow in the small areas of letters Solution CAUSE A failed transfer belt unit SOLUTION Replace
87. pecial Firmware 80318020Background Gray Developer spew Carrier Attachment may occur Solution ID TAUS0640652EN Solution Usage 1 Description C13D7 at power up Solution Failure of the PWB LED board Replace the PWB LED board p n 65FA 9120 SPECIAL NOTE Solution provided by Robert Plowman KPS Color System Integration Specialist Solution ID TAUS0643386EN Solution Usage 3 Description How to reset the imaging unit counter Solution To reset the imaging unit counter the imaging unit must be replaced with a new one zero count The count is stored on a circuit board on the imaging unit If a used imaging unit is installed the count will change to that of the installed used unit but once the message to change the imaging unit is displayed a new unit must be installed Solution ID TAUS0648537EN Solution Usage 17 Description C3C50 at power up Solution CAUSE Failed PWB C board SOLUTION Replace PWB C board Solution ID TAUS0650157EN Solution Usage 1 Description Multiple emails are being sent when scanning a multiple page document SCAN settings under the Administration mode Page Scope Web Connections are configured with scanned file separation set to No binary division set to No and maximum E mail size set to no limitation Tried sending with PDF and TIFF Solution CAUSE The hard drive option HD 131 is not installed SOLUTION The hard drive option HD 131 must be installed To perform multiple sca
88. pt PostScript P and PostScript V Solution The Konica Minolta Microsoft certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector Access the Selector from the the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more These drivers will be shown as a WHQL VV indovvs H ardware Q uality L abs Download Access the Download Selector and type WHQL in Find downloads then click on Search amp gt Solution ID TAUS0652414EN Solution Usage 1 Description How to print the meter count list Solution To print the meter count list perform the following 1 Press the UTILITY key 2 Select COUNTER LIST on the LCD 3 Select PRINT and follow the instruction on the LCD Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 34 Solution ID TAUS0653642EN Solution Usage 1 Description How to stop the total counter from counting twice for 8 5x14 but have it count twice for 11x17 Solution To enable two counts on the total counter for 11x17 paper but one count for 8 5x14 perform the following 1 Enter the Service mode by pressing Utility and then Meter Count 2 Press Stop 0 twice Stop 0 and 1 3 Enter the Security Mode by pressing Stop and then 9 4 Press Counter Setting 5 Select Mode 2 6 Select A3 11x17 7 Press End and Fin Tim
89. r 5 C D203 error code Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 10 6 Display resetting to Japanese 7 Losing network settings after firmware upgrade 8 C E002 error code 9 Scan to email or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Display TCR adjustment 13 C284x error code Bizhub 600 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in KM logo 2 Cannot recognize DF 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Notes 1 Refer to the attached Bulletin Number 5783 for more detail and the BRU form 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0700679EN Solution Usage 1 Description Light image density on all four colors Solution CAUSE A failed Charge Neutralizing Relay RY1 is causing a loss of the second transfer voltage SOLUTION Replace the Charge Neutralizing Relay RY1 MODEL PART NUMBER CF1501 CF2001 CF2002 CF3102 9341 2000 11 791
90. r must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0652931EN Solution Usage 0 Description How to acquire an RA number Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 53 To acquire an RA number perform the following 1 Refer to the KMBS Logistics Support Guide for detailed instructions 2 Fill out the Return Authorization Request as completely as possible 3 Fax form to 201 825 1645 Notes a Please use the return label provided on the RA notification which will be faxed to you This will assure receipt of your return to the proper Konica Minolta warehouse b Returns sent to the incorrect location will be refused and returned freight collect c To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0653036EN Solution Usage 0 Description The OHP sensor is reading a jam The OHP sensor and PWB IO have been replaced Solution CAUSE The harness may be faulty SOLUTION Replace the harness part number 4025 6822 02 Solution ID TAUS0653
91. ransport unit SOLUTION Replace SL1 p n 4664 6201 01 in the horizontal transport unit Solution ID TAUS0702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702264EN Solution Usage Description Counter not set error message appears on thecontrol panel The Start button is flashing amber Solution CAUSE The mechanical counter is either disconnected orhas failed SOLUTION Check the mechanical counter connections If the mechanical counter has failed contact the Parts Department for further information Solution ID TAUS0702366EN Solution Usage Description Unable to copy or print The start button is flashing amber the display shows Ready to Copy Solution CAUSE The total counter is disconnected SOLUTION Check wiring and connection to the total counter reseat or reconnect as necessary Solution ID TAUS0702534EN Solution Usage Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded
92. rd PWB S has failed setting Tray 1 to OHP mode SOLUTION Replace the paper size detection board p n 111T 9170 Solution ID TAUS0626947EN Solution Usage 2 Description C 0000 at power up Solution CAUSE One of the three in line fuses located above PU1 is open SOLUTION Replace the fuse with one of the same specification The specification is on the fuse holder Solution ID TAUS0627200EN Solution Usage 2 Description When copying or printing onto punched paper the holes are on the wrong side of the paper If the paper is loaded so that the holes are on the correct side for 2 2 they will be on the wrong side for 1 1 If the paper is loaded so that the holes are correct for 1 1 they will be incorrect for 2 2 Solution CAUSE The machine prints the second side first Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 21 SOLUTION The paper specifications lists punched or perforated paper as not recommended If punched paper is needed a finisher with a punch should be used Solution ID TAUS0627793EN Solution Usage 2 Description Intermittent yellow bands from front to rear Solution CAUSE A failed PWB PIC board SOLUTION Replace the PWB PIC p n 65EA 9020 Solution ID TAUS0628033EN Solution Usage 2 Description C 0B code is displayed at power up but there are no C 0B codes in the service manual Solution CAUSE C 0B codes are finisher codes and can be found in the
93. ress the UTILITY button followed by USER S CHOICE 1 on the display 2 Select 2 2 AUTO CLEAR MODE and YES 3 Press ENTER and EXIT twice to return to the normal screen Solution ID TAUS0622997 EN Solution Usage 1 Description P 5 P 28 or incorrect color image registration Solution CAUSE Follow the troubleshooting procedure on page T 31 of the 8020 8031 Service Manual If the problem can not be resolved by following the service manual troubleshooting procedure check the shutter that covers the two AIDC sensors UN20 and UN21 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 25 SOLUTION Ensure that the shutter is not stuck Remove and clean the two AIDC sensors p n 65FA85010 Trademark ownership information Solution ID TAUS0623013EN Solution Usage 1 Description Blacks are only light when printing Blacks are normal when copying or in test print mode Solution CAUSE A failed printer control board PWB F SOLUTION Replace PWB F p n 65FA 9030 Solution ID TAUS0623097EN Solution Usage 1 Description Can the total counter be disabled for test print mode to prevent customers being charged for test prints made by the technician Solution Th
94. rint controller is good but the IP304 print controller is not Lexmark Optra K1220 is good but the Optra T614 is not The analogy that is often used when explaining this to customers involves motor vehicles A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation just as two printers are output devices However while the end result of driving two different cars is essentially the same there may be certain differences with regard to cornering and acceleration that give each car a distinct feel This is essentially what is happening between the two printers It is understandable that the customer does not want to convert thousands of existing documents but due to the vast number of different printers currently available on the market today it is not possible to exactly emulate all printer manufacturers algorithms The only other option is to pick one printer model format these documents that need a consistent look for that printer and use only that particular printer to print these documents If there are any further questions please feel free to contact the National Systems Solutions Group at 1 800 825 5664 Solution ID TAUS0657674EN Solution Usage Description Jamming or skewing from the paper trays Solution CAUSE Loop adjustment has not been performed SOLUTION Enter Tech Rep mode and select Machine Adjust thenLoop Adjust Try different valuesand test Set the value that
95. rk ownership information Solution ID TAUS0641083EN Solution Usage 0 Description Parts standardization Solution See KOM050215 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641253EN Solution Usage 0 Description Thermostat replacement precautions for all models using Faston Terminals Solution CAUSE Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt SOLUTION See Bulletin Number 5005 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641593EN Solution Usage 0 Description Line on the edge of copies when reduced Solution CAUSE Machine needs adjusting SOLUTION Adjust the IR Area in Tech Rep Mode Machine Adjust IR Area left image try adjusting left image from 2 0 to 3 0 All machines come with 0 as default SPECIAL NOTE Solution provided by Serge Innocent
96. s is not functioning SOLUTION Clean and check the operation of the shutter Solution ID TAUS0629105EN Solution Usage 0 Description Blurry background around text or images that are all black or when the customer is printing in separation Making Knock Outs Small font s like 10 point Adobe Type Garamond font are almost completly covered in the center of the page but the out side of the pages look lighter Solution CAUSE The LED for the black unit 65FA 9060 has failed SOLUTION Verify by printing the same image in different color cyan magneta and yellow clean the Led and move the LED to different color to verify the LED unit Change replace the LED p n 65FA 9060 SPECIAL NOTE Solution provided by Brandon Griesinger PERRY CORPORATION Solution ID TAUS0629321EN Solution Usage 3 Description Deletion lines from lead to trail Solution CAUSE A failed PWB LPL assembly or a failed PWB LED assembly Make halftone test prints to determine which PWB LPL is causing the lines and then swap the PWB LPL to determine if the PWB LED has failed SOLUTION Replace the PWB LPL p n 65FA 9060 or the PWB LED p n 65FA 9120 as needed Solution ID TAUS0629323EN Solution Usage 3 Description Yellow magenta or cyan line s through the color image Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 Solution CAUSE The lines are caused by one or more colors missing from the area where the lines ap
97. scription New Limited Extended Warranty Program Solution See the New Limited Extended Warranty Program announcement for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0652337EN Solution Usage 0 Description Cannot adjust the color registration Solution CAUSE The LED indication may not move upward when the lever is locked into position SOLUTION Remove the imaging unit and raise and lower the lever p n 4004 1826 03 Verify that the LED indication moves upward and downward Solution ID TAUS0652393EN Solution Usage 0 Description How to default the machine to 11x17 paper with no reduction when selecting Booklet Solution To default the machine to 11x17 paper with no reduction perform the following 1 Select original copy Select Booklet 4in1 Select Booklet Select x0 674 Select x1 0 Select Utility Select Input Select Reset mode Select Current settings 10 Press Set 11 Return to the main copy screen Oo NO Or Go DN Solution ID TAUS0652675EN Solution Usage 0 Description Imaging Unit Protection Program Solution See Imaging Unit Protection Program for details Note To view the above PDF s Acrobat Reade
98. sing Explorer File manager etc to the Pm6 Rsrc Usenglsh Ppd4 directory Before copying the file make sure that PageMaker is not open For a Network installation the Path is different The program looks for the PPD in Pm6 Pm6user Ppd4 Without proper installation PageMaker may use some other PPD or a generic default called General After copying the PPD to the PPD4 directory start PageMaker The Driver Name PPD should show up in the PPD selection of the print dialog box A PCL Windows printer driver will have its capabilities under a Setup button Because the PostScript PPD is being installed the printer s special capabilities are found by clicking on the Features button Notes 1 See the PDF document PPD Installation For Adobe Pagemaker 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622402EN Solution Usage 0 Description The shape of the IU insertion sleeve and the handle for releasing IU planet coupling have been changed Solution CAUSE To prevent the IU cover and the handle that is for releasing the IU planet coupling from interfering with each other when replacing the IU the shape of the handle and IU insertion sleeve have been changed SOLUTION See attached link for details
99. ss SOLUTION Repair or replace the wire harness p n 65FA 9250 Ensure that the wire harness cord clamps are installed to prevent flexing of the connectors The wire harness should be removed before the machine is transported Solution ID TAUS0627136EN Solution Usage 4 Description Copies and prints have a density gradation front to rear with background running lead to trail on either the front or the rear Solution CAUSE The copier is not level causing the developer to build up in the units either at the front or the rear of the machine SOLUTION Level the copier Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 16 Solution ID TAUS0627833EN Solution Usage 4 Description DB432 C0990 at power up on a new set up Solution CAUSE The overcurrent detection circuit detects an overcurrent of the LCT lift up motor SOLUTION Ensure that all of the foam packing material has been removed from the LCT before powering on the machine Solution ID TAUS0627980EN Solution Usage 4 Description Machine displays a faulty MISFEED DETECTED exit jam message Solution PROBABLE CAUSES 1 Failed PWB I O board p n 65EA 9010 Reseat the connectors on PWB I O Replace the PWB I O as needed 2 Failed paper passage exit sensor PC10 p n 111T85070 Check the operation of the paper passage exit sensor PC10 in the I O Check Mode of the Tech Rep Mode Replace as needed Solution ID TAUS0628563EN Solution
100. t Color Konica Minolta Professional Services Solution ID TAUS0628400EN Solution Usage 0 Description How to secure the S300 Fiery against future virus and worm attacks Solution Security hotfixes will only protect against current virus or worm threats but may not prevent future attacks if a new vulnerability is found in the Microsoft Windows operating system If TCP IP port filtering is enabled on the controller port access can be controlled so it is less likely a new virus or worm can get into the controller To enable port filtering access to the Windows desktop on the Fiery is required This can be accomplished two ways If a FACI kit is installed or by enabling Remote Desktop Konica Minolta has posted a patch on the Konica Minolta FTP site that will enable Remote Desktop Download the patch and the instruction file 300_Port_Configuration pdf The instruction file will explain how to enable and use Remote Desktop It also details how to enable and configure port filtering on the IP901 Screen shots are included to illustrate each item as it is difficult to explain these concepts using just text Trademark ownership information Solution ID TAUS0628570EN Solution Usage 0 Description How are the Spot On Auto Trapping and Hot Folder options activated on the Fiery Solution When an option is purchased you receive a certificate with a certificate number You must get an authorization code from EFI to activate the features on
101. t be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623612EN Solution Usage 1 Description Unable to print to the Fiery X3e Plus Print jobs leave the client but never print Version 1 1 system code is installed on the controller Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 26 Solution CAUSE If an administrator password is on the Fiery X3e Plus print jobs will not print with version 1 1 system code SOLUTION This issue has been resolved with a software patch The patch file name is 1 AK2R7 ps and is on the Konica FTP site The file is posted as 13zhpt1ak2r7 exe To install the patch perform the following 1 Download Import the patch file 1 AK2R7 ps with either Fiery Downloader or Command Workstation to the Direct queue 2 You must wait at least 60 seconds after the patch file download import before rebooting the system This will ensure the patch file is completely processed 3 The system must be rebooted twice for the patch to be effective Please select Shut Down and then Reboot System on the Fiery LCD If you are using CWS 4 please select Server on the menu bar and select Reboot Server When the Fiery has come to Idle repeat the steps to reboot the system 4 Please wait until the Fiery has
102. t click on the driver and select Properties 2 Click on Printing Preference 3 Select the Job Management tab 4 Check off the Access Code box enable It and put in the corresponding Acess Number which was assigned when set up Copy Track on the copier Example 001 002 003 etc Solution ID TAUS0624381EN Solution Usage 0 Description Fiery X3e PLUS drops off of the network intermittently This only occurs when an administrators password is configured on the Fiery Solution CAUSE This is a known issue if using Windows printing SOLUTION There is a patch on the Konica FTP site 13zhpt1ak2r7 exe that resolves this issue Trademark ownership information Solution ID TAUS0624462EN Solution Usage 0 Description Release of 8020 8031 Control Program Revision A8 Solution 8020 8031 Control Program Revision A8 Notes 1 The latest firmware is available at http Awww konicabt com konicode PubBrowser eproms URL http www konicabt com konicode PubBrowser eproms 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 39 Solution ID TAUS0624618EN Solution Usage 0 Description Does the 8031 support duplex copying or printing wi
103. t strain reliefs are installed on both ends of the cable Solution ID TAUS0655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0655991EN Solution Usage Description Why does pagination change when printing any document using the Konica Minolta print driver Solution Pagination differences between different manufacturers print drivers This situation is not uncommon in the printing world Commonly documents will be formatted differently when printed to printers made by different manufacturers There are many reasons for this Due to physical differences between printers as well as copyright laws different manufacturers will use different programs for their drivers It is the driver that does the majority of the formatting for the image to be placed on the page Different drivers will use different algorithms when imaging spacing and font metrics Often times this results in a slightly different look or for
104. talling the Fiery X3e PLUS SOLUTION Set the Peripheral setting to Controller 2 Perform the following steps Enter Service Mode Utility Meter Count Stop 0 0 Stop 0 1 System Input Peripheral Setting Controller 2 and Mode 1 Select End and Fin Time to return to copier display AEON Clear the trouble code with the following procedure 1 With power ON open the front door and locate the small rectangular hole below the imaging unit removal tool Note Itis notin the same location as the models 7915 7920 2 Insert a suitable object into the hole to actuate the reset switch 3 The code should clear and a message to close the front door should appear Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624113EN Solution Usage 3 Description Centering does not function when copying from the glass Note Centering is used to automatically print the image in the center of the paper if the image is smaller than the selected paper size Solution CAUSE This is a machine limitation because the machine can not detect all sizes from the glass SOLUTION When an original is fed through the document feeder the image is centered front to rear by the side guides of the RADF The length of the
105. th glossy mode enabled Solution The 8031 does not support duplex copying or printing with glossy mode enabled See the 8031 Function Combination Table Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624756EN Solution Usage 0 Description Unable to print multiple sets with certain finishing functions Staple and Fold Solution CAUSE Electronic sort is enabled in the driver SOLUTION To turn OFF electronic sort perform the following 1 Click on the Start menu Go to Settings and click on Printers Right click on the Fiery X3e driver Click on Properties Click on Printing Preferences Click on Finishing Select Sorter Mode Off Click on the Apply button OND eO N Trademark ownership information Solution ID TAUS0624797EN Solution Usage 0 Description Latest firmware EPROM level 8031 Solution 8031 level A8 firmware enhancement list in Adobe Acrobat format 8031 level A1 firmware enhancement list in Adobe Acrobat format Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html
106. the controller The code is obtained from www efi com activation URL http www efi com activation Follow the onscreen instructions to obtain the code You will need the 16 digit system ID code from the controller on which the option is being installed The ID code is in the upper left section of the controller configuration page Once a code is obtained the option is activated from the Setup Enable Options menu on the controller Notes 1 For further information on enabling the options refer to the Activating Options on the IP 921 X3e 50C K document 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0628639EN Solution Usage 0 Description MATCHING PAPER SIZE IS NOT AVAILABLE RESELECT PAPER SIZE message when making copies off the platen glass Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 43 Solution CAUSE Incorrect Marketing Area might be selected SOLUTION Select T for the correct Marketing Area under System Input of the Tech Rep Mode Solution ID TAUS0628659EN Solution Usage 0 Description DF332 ORIGINAL LEFT ON GLASS message when making copies Solution CAUSE Incorrect Marketing Area might be selected SOLUTION Select T for the correct
107. ts acrobat readstep2 html Trademark ownership information Solution ID TAUS0621361EN Solution Usage 0 Description Caterpillar like image failure 10mm wide at 1 8mm intervals Solution Contact NSSG Support for suggested resolutions Link for internal use only RUN v PDFfiles AcroRd32 exe v PDFfiles internal_linkO03 pdf Solution ID TAUS0621362EN Solution Usage 0 Description The ENLARGE DISPLAY button on the operation panel does not work Solution CAUSE This was a programming bug in both the engine firmware SOLUTION Upgrade the engine firmware to version 98 or higher This is available as a download from the Konica FTP site Trademark ownership information Solution ID TAUS0621381EN Solution Usage 0 Description Abolishment of mylar and change of guide in paper exit area Solution To improve manufacturing ability two 2 mylar films have been abolished and a change has been made to a guide in the paper exit unit Serial Number cut in Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 36 8020 65EE00128 and above 8031 65FE00128 and above Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621616EN Solution Usage 0 Description P
108. ttached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0639646EN Solution Usage Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 55 Test results when printing from PrintShop Mail version 5 Testing was performed on the 7085 7145 7235 7228 7272 7255 8050 C350 and 8031 Tests were performed on 9 04 and may not reflect changes or updates that have occurred after testing was complete Solution Printers that exhibited no abnormalities are the C350 8031 7085 7272 and 7255 All print jobs printed correctly as they were sent Booklets can only be scaled at 100 as a form cannot be scaled after it is sent to the printer If the form is 8 5x11 a signature booklet cannot be made All of these printers exhibited slow performance when the job was set up to be split for finishing options This is due to the nature of the printers being document printers and not page printers Printing anywhere near rated engine speed should not be expected on split PrintShop Mail jobs Printing to the C350 8031 and 8050 using the Freeform option speeded up performance as the form is pre RIPped on the controller and does not have to be RIPped for each set If using the split job f
109. u EFI Fiery X3e 31C M PS v1 0 EFI Fiery X3e 31C M PS v1 0 eu EFI Fiery X3e 31C M PS v1 0 jp EFI Fiery X3e 31C M PS v1 1 EFI Fiery X3e 31C M PS v1 1 eu EFI Fiery X3e 31C M PS v1 2 EFI Fiery X3e 31C M PS v1 2 eu EFI Fiery X3e 31C M PS v2 0 EFI Fiery X3e 31C M PS v2 0 eu EFI Fiery X3e 50C K v1 0 EFI Fiery X3e 50C K v1 0 eu EFI Fiery X3e 50C K v1 0 jp EFI Fiery X3e 65BW M EFI Fiery X3e 65BW M eu EFI Fiery X3e 7255BW KM EFI Fiery X3e 7255BW KM eu EFI Fiery X5 85BW M v1 0 EFI Fiery X5 85BW M v1 0 eu EFI Fiery Z4 08C M jp EFI Fiery Z4 08C M v3010 104 EFI Fiery Z4 20C M v1 01 EFI Fiery Z4 20C M v1 01 eu EFI Fiery Z5 08C M v3011 103 EFI Fiery Z5 20C M v1 02 EFI Fiery Z5 20C M v1 02 EFI Pi5500 Trademark ownership information Solution ID TAUS0644324EN Solution Usage 0 Description Jig memory card change Solution See KOM050674 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 49 Trademark ownership information Solution ID TAUS0644574EN Solution Usage 0 Description What is needed to connect the Equitrac PageCounter 100 or 300 Solution The correct key counter mounting kit used with the Equitrac key counter devices is Item 4623
110. unction performance is still slowed down using Freeform as each set is sent down as a separate job The following are the only items that did not perform correctly with this basic test 1 IP 432 7145 IP 424 7228 7235 visual drivers did not allow any printing All print jobs generated a PostScript error The Adobe based drivers for these printers did work but do not support all features of the printer 2 IP 901 IP 921 8050 booklet mode does not function This is in specification of the 8050 Prospective customers of PrintShop Mail should be aware of this limitation if purchasing for this engine 3 One test document did not print using the Freeform option on the IC 401 IP 921 and X3e PLUS but did print on the IP 901 All other test documents printed fine This was a large graphics file and may not have printed due to the smaller amount of memory on the embedded controllers Solution ID TAUS0648022EN Solution Usage Description Can image stabilization be disabled or made to occur less often Solution Image stabilization can not be disabled or adjusted to occur less frequently Solution ID TAUS0654824EN Solution Usage Description C 1220 Solution CAUSE Bent pins or a loose connector on the scanner to main body cable SCSI cable SOLUTION Remove the cable and check it for bent pins Inspect the connector on both the scanner and main body Reinstall the cable and do not over tighten the two screws on the connectors Ensure tha
111. witch 3 The code should clear and a message to close the front door should appear Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622032EN Solution Usage 8 Description C10A5 code after flashing the firmware Solution CAUSE Incorrect firmware was used The 8031 cannot use the 8020 firmware SOLUTION Clear the code and flash the machine with the correct firmware To clear a trouble code perform the following 1 With power ON open the front door and locate the small 3mm diameter hole in the lower right corner of the machine 2 Insert a suitable object into the hole to actuate the reset switch 3 The code should clear and a message to close the front door should appear Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 14 Solution ID TAUS0621712EN Solution Usage 7 Description Very small spots or marks on copies Running halftone test patterns of each color set at 255 one or more of the colors will display small white dots Solution CAUSE The Gradation Adjustment needs to be performed SOLUTION Perform the Gradation Adjustment Notes 1 The above link contains more information other than just the Gradation Adjustment Please read it entirely

8031 - ALL ACTIVE SOLUTIONS September 2007

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