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SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

1. a5 ae Figure 2 Front panel controls and indicators Note Use of the front headphone jack overrides the rear line out jack moov YS G Recessed dump switch System power switch Headphone jack Models 74 and 78 only Hard disk drive indicator Power indicator UPS indicator only with wide footprint and UPS installed otherwise covered UPS switch only with wide footprint and UPS installed otherwise covered Note Indicators jj and H display only if you install the optional UPS Chapter 1 Introducing the SurePOS 700 Models 3 Connectors Updated July 14 2008 SurePOS 720 offer a unique configuration for connecting POS input and output I O devices Most of the POS specific I O function is contained on a riser card that connects into the main processor board The SurePOS models support both the RS 485 POS I O 4694 family as well as the powered USB I O IBM SurePOS 700 family A unique tailgate design which includes IBM SurePorts allows for different configurations of I O that you can later upgrade or change in the field The rear I O panels are cable attached to the riser card Note The front panel of Models 740 and 780 provides one 12V POS USB 2 0 and two PC USB 2 0 connectors See PC USB 2 0 2 7x2 12V POS USB 2 0 mm Figure 3
2. Figure 52 Removing the front USB card 5 Remove the two screws E in Figure 52 holding the USB card to the system unit 6 Lift card and remove it from the front of the unit 7 To replace card reverse these procedures Chapter 2 Removal and replacement procedures 61 Updated July 14 2008 Removing the memory modules 1 Follow the instructions in Removing the covers on page 29 to remove the front bezel and top cover Follow the instructions in Removing the top plate on page 32 to remove the top plate Follow the instructions in Removing the air duct Models 722 74x 78x and C4x on page 44 to remove the air duct See Figure 53 Locate the memory modules and slots Figure 53 Opening the memory module latches 5 Press downward on the white tabs on both sides of the memory module connectors until they are both at a 45 degree angle The memory module rises slightly in the connector 6 Touching only the upper corners of the memory module lift it gently until the module is free from the connector To replace the memory modules follow these instructions i Note the alignment notches along the bottom of the module where it plugs into the connector 62 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Figure 54 Replacing the memory modules 2 Touching o
3. Cut or Fold Updated July 14 2008 SA27 4329 04
4. a RAN P XB64 B Ben 303 SAMATAN NR i 7 P PUPYYYYYT Y Cobyright 2003 IBM Corporation 7 Fe t we c gt LA J mnie Meu E a S A sR B Ai ce ene ia ASAR Figure 12 Location of printer jumper on the I O card Tip Using Adobe Acrobat you can magnify the digital picture to see a close up view of the card Chapter 1 Introducing the SurePOS 700 Models 19 Updated July 14 2008 Powered USB connectors The powered USB connectors provide additional power from the host to devices that require more power than is available from the USB standard Type A connector As shown in Figure 13 additional power is supplied through another set of contacts that are contained within the powered USB connector The powered USB receptacle consists of two connectors that are integrated within a common shielded housing These two connectors are stacked vertically inside the common housing The upper connector contains four contacts that are used for powering the attached device The lower connector is a fully compliant USB Type A connector capable of mating with either a standard USB Type A plug or a powered USB plug In other words the bottom half of the connectors are standard USB Type A ports to which USB I O devices can be attached Figure 13 Example of the
5. Figure 61 Extra cord length during routing Tip for routing the mouse keyboard and printer cables When routing these cables allow extra length at the connector end by forming a loop see before continuing with the cable into the cable guide This extra length prevents undue strain on the connector 4 With the cable guide arm assembly perpendicular to the system unit continue to route the cable along the outside of the cable guide arm assembly closing the velcro strips where appropriate to secure Note Do not plug the power cord into the receptacle at this time or attach the cables to the devices 70 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Figure 62 Cable assembly arm with cables securely in place 5 After all cables are routed and properly arranged close the velcro strips 6 See Figure 62 Ensure that the cables with cable arm assembly is properly secured by freely moving the arm backward and forward If this action is difficult or impeded open the velcro strips and rearrange the cables to allow additional slack 7 Gently close the cable guide assembly arm and lift it behind the latch Chapter 2 Removal and replacement procedures 71 Updated July 14 2008 72 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Chapter 3 Problem determination Problems with the SurePOS 700 can be
6. HAIN HFNI pur ight C d 4 C DISK UOLUME INFORMATION RAID Vo lunes ID Hane A VAIL XP Leve Physical Disks Port Drive Mode H HDC HDRAAJ T l c TAHARI SAS Volumes with Rebuild CESCJ Exit Figure 66 Example of the RAID setup menu RAID Mirror Serial i 24H HD HHAHG4RIRIIA JMRASHRN status Jption ROM Ji 4 4 ALL Right Delete RAID Vo lune Reset Dieke to Nonw RAID Exit Status Bootable Rebu i la Voor izy r4 5GH Strip NH Size 4 SOR T4 SGR Type Status ol ID mist be rebuilt within the operating systen CENTERI Select Menu 78 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Chapter 4 Diagnostics and configuration settings This chapter provides information on the diagnostics CMOS and configuration settings for the SurePOS 720 Important Information SurePOS 720 require new POS I O and LAN drivers Existing drivers for Models 4694 and Models 4800 will not work properly with these products This notice applies to all operating systems DOS 4690 Windows and Linux Additionally a hard drive image for a predecessor product will not work properly Be sure and download the appropriate drivers from the IBM Retail web site http www iom com solutions retail store support Service and diagnostics The service and diagnostics programs for the SurePOS 720 are available fr
7. located in the rear center of the top cover Push this clip downward and push the cover backward a few inches before lifting upward to remove To replace the top cover 1 Hold the cover in position over the system unit so that the front is aligned with the line on the metal top and drop the cover onto the machine Slide the cover forward to lock into place 2 Close the modesty cover by pressing downward on the door Replace the bezel by aligning the hooks on the bottom of the bezel with the slots on the frame and snapping the top into place Chapter 2 Removal and replacement procedures 31 Updated July 14 2008 Removing the top plate To remove the top plate 1 Remove the front bezel and top cover by following the steps in Removing the covers on page 29 g Figure 20 Top plate screws 2 See Figure 20 Locate and remove the eight screws D holding the top plate 3 Slide the cover backward and then lift uoward to remove Important Before servicing the inside of the machine and after you have removed the top cover verify that no system board LEDs red are illuminated A red LED indicates the presence of power you must remove theACpower cord before continuing 4 To replace reverse these procedures Note To ensure stability locate the screw holes imprinted with an arrow These should contain screws 32 SurePOS 700 Series SurePOS 700
8. 108 108 108 109 110 110 111 111 112 112 112 113 113 113 113 113 113 114 114 114 114 115 119 Contents V Updated July 14 2008 VI SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Figures 1 Example of the wide and narrow SurePOS 700 series 2 Front panel controls and indicators 3 Front panel connectors 4 Overview of rear panel 5 Rear view of input output available on all models 6 USB only configuration models 7x1 7 USB only configuration models 7x2 8 RS 485 and USB configuration 9 Location of UPS configuration switches 10 UPS rear view 11 Setting the cash drawer using the jumper override 12 Location of printer jumper on the I O card 13 Example of the powered USB port 14 Serial number and machine information 15 Processor power cable 16 Removing the slanted I O tray 17 Removing the front bezel 18 Opening the modesty cover 19 Replacing the top cover 20 Top plate screws 21 Opening units with front service housing l 22 Removing the CD ROM l 23 Example of serial ATA connector Model C42 only 24 Hard disk drive and brackets see 25 Master and slave connectors l 26 Exhaust fan Models 742 and 782 only 27 Location of alignment pen holes 28 Location of alignment pen holes 29 Removing the spline 30 Opened I O latch 31 I O module holders
9. 2003 2008 83 Updated July 14 2008 Models 721 741 and 781 Assembly 1 Assemblies Cord Storm Gray B Iron Gray 84 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Part Number Description 23K8018 23K8019 23K8036 23K8040 23K8041 21R7529 23K8037 23K8038 23K8039 23K8109 23K8042 23K8043 23K8044 16K9262 23K8334 03R5924 23K8034 23K8023 23K8024 23K8025 23K8026 21R7426 21R7427 23K8035 h Se ee ee ee ee ee i ca h A A A MA M Assembly 1 continued The following cover assemblies include the modesty cover Narrow top cover assembly storm light gray color Narrow top cover assembly iron dark gray color Wide top cover assembly storm light gray color Wide top cover assembly iron dark gray color Each of the front bezel assemblies contain a front door USB door CD ROM blank UPS blank if wide and headphone jack plug Narrow front bezel assembly storm light gray color Narrow front bezel assembly iron dark gray color Wide front bezel assembly storm light gray color Wide front bezel assembly iron dark gray color Front USB door storm light gray color Front USB door iron dark gray color Top plate Power supply Models 741 781 C41 Power supply Models 721 741 781 C41 HDD bracket HDD 40G Models 721 741 and C41 HDD 80G Model 781 on
10. I O module signal black connectors Models 721 741 and 781 Cable I O module signal blue connectors Models 741 781 and C41 Cable I O module signal RS 232 black connector Models 721 741 and 781 Cable I O module signal RS 232 white connector Models 721 741 and 781 Cable front USB Models 741 781 and C41 Cable switch LED card Cable serial port black connectors Cable serial port blue connectors Cable UPS communication optional Cable UPS power Cable OEM cash drawer dongle to be used with non IBM cash drawers only SS ee ee ee ee eee 86 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Appendix A Parts catalog 87 Updated July 14 2008 Models 722 742 and 782 Assembly 2 Assemblies Cord Storm Gray B Iron Gray 88 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Assembly 2 continued Part Description Number Se ee ee ee ee ee ee ee 7 The following cover assemblies include the modesty cover Narrow top cover assembly storm light gray color Narrow top cover assembly iron dark gray color Narrow top cover assembly litho gray color Wide top cover assembly storm light gray color Wide top cover assembly iron dark gray color Wide top cover assembly litho gray color Each of the front bezel
11. RS 232 signal white connectors Cable front USB Cable switch LED card Cable serial port black connectors Cable serial port blue connectors Cable Ethernet Cable processor power extension Cable UPS power Cable adapter cash drawer adapter SDL to RJ11 Cable UPS communications Cable UPS adapter to NEMA 5 15R Cable T power connector Cable RS 232 converter 15 pin 9 pin standard Universal coupler cord Appendix A Parts catalog 91 Updated July 14 2008 Assembly 3 Slanted I O tray Storm Gray lron Gray 92 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Assembly 3 continued Part Number Description 41A3567 41A3566 30L6322 41A3547 30L6230 10N1247 30L6217 41A3548 30L6240 10N1346 93F 1779 14J1009 14J1010 14J1255 30L6320 41A3584 41A3546 41A3578 47L7995 47L7994 30L6218 10N1248 30L6216 41A3557 41A3574 16K8692 47P9273 59G9136 39M6989 1 1 1 1 1 1 1 J 2 2 1 1 1 1 1 1 1 Keyboard replacement filler panel pearl white Keyboard replacement filler panel iron dark gray Printer filler narrow credit card holder pearl white storm light gray Printer filler narrow credit card holder iron dark gray Filler insert for display filler panel pearl white Filler insert for display filler panel iron dark gray Credit card holder pearl white Credit card holder iron dark gray Sc
12. The power indicator 1 Check that the AC power cord is plugged into both the wall remains off outlet and the back of the terminal 2 Ensure that AC power is present at the wall outlet a series of 1 Check to see if memory is bad or missing eeps Video display is failing 1 Verify that the video display cables are securely connected totally blank screen no i cursor displayed screen is 2 Ensure that the video display power cord is plugged in and powered on unreadable or other display problems 3 Verify that the power indicator on the system unit and the indicator light on the display are lit Adjust contrast and brightness controls on the display Use the reference documentation if available for the display 6 Exchange the video display Keyboard does not work Make sure that the keyboard is securely attached to the or only some keys work keyboard port Move your fingers across the keys Make sure that no keys are stuck 3 Make sure that you are on a screen that allows typing Some screens do not allow you to type on them One or more POS I O 1 Ensure that the I O devices are securely and correctly devices are failing connected to the system unit 2 If the device has its own power cord and power switch ensure that it has power and that the power switch is on 3 Exchange the cables 4 Ifa POS I O device is available that is known to be good substitute it for the failing device to help in isolat
13. Updated July 14 2008 Contents Figures Tables Preface About this guide Who should use this guide How this guide is organized Related publications Sure POS Models 7x1 and 7x2 important driver information Publications accessibility Summary of changes July 2008 October 2007 March 2007 August 2006 March 2006 July 2005 Providing feedback Chapter 1 Introducing the SurePOS 700 Models Physical characteristics ee ee eo Dimensions Controls and indicators Connectors Cooling Environmental and temperature Power Power switch operation Uninterruptible power supply optional Power management daaa Features and options Video function Local area network Audio and headphones PC I O System memory Optional USB DASD USB support Unique software interface I O devices Cash drawers Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer Powered USB connectors System and driver support Operating systems Drivers BIOS Compatibility Hardware Software Copyright IBM Corp 2003 2008 Vil od X X X X Xii Xii Xill xiii xiii xiii xiii xiii xiii x lt lt ODWAAANNDNDP Updated July 14 2008 Calling for service 1 1 1 ee ee ee ee ee ew es 28 Chapter 2 Removal and replacement procedures 25 Before you begin _e ee hee ee eee ew ee Bao Ca
14. feature card slot Note DVI displays are only supported on Models 741 and 781 4820 displays with the integrated speaker feature require a PCI audio card with integrated speaker amplification The maximum length of PCI card slots is 195 mm 7 5 in New and unique drivers for all operating systems are required for all functions in the product Software migration considerations DOS New LAN drivers are required with modifications to LAN configuration files such as PROTOCOL INI Modifications are required to CONFIG SYS and AUTOEXEC BAT Applications with hardcoded routines to specific interrupt request IRQ levels I O addresses might experience migration problems Applications requiring COM ports 3 or greater must be capable of using a PCI compliant Plug and Play device that uses the shared interrupt architecture Third party memory modules do not work with every product Windows and Linux Reinstall the operating system After Windows is installed install the appropriate drivers downloaded from the IBM Web site and then install the applications Existing operating system images for the 4694 or previous models of 4800 are not compatible with the SurePOS 720 However after you install the operating system typical HDD imaging utilities should operate correctly 7x2 IBM 4690 OS must be Version 4 Release 1 Redundant Array of Inexpensive Disks RAID program Models 742 and 782 only
15. in such as a scale and a scanner Line audio out Chapter 1 Introducing the SurePOS 700 Models 5 Updated July 14 2008 IBM SurePorts Point of Sale connections Attention Hot plugging of powered USB devices is not supported USB only configuration shows the configuration with only USB connections Figure 7 USB only configuration models 7x2 H G F E D and C B A All 12 V powered USB ports except C which is a 24 V USB port Note The letters shown on the USB connectors are used to identify the connector space and the order of connection per card As an example for each card the system first recognizes a device connected to the A USB port before recognizing the device connected to the B USB port This auto sen
16. 41A3434 41A3477 41A3517 41A3518 41A3519 41A3531 41A3533 41A3535 41A3537 41A3538 41A3539 41A3540 41A3541 41A3542 41A3543 41A3544 41A3546 41A3547 41A3548 41A3549 41A3552 41A3553 41A3554 41A3557 41A3566 41A3567 41A3569 41A3570 41A3571 41A3572 41A3574 41A3578 Asm Index Page 4 9 95 2 91 3 93 2 14 89 2 2 89 2 2 89 2 2 89 2 2 89 4 7 95 2 1 89 2 1 89 2 1 89 2 1 89 2 1 89 2 6 89 2 13 89 2 89 2 90 2 90 2 90 2 22 90 2 91 2 91 2 16 90 2 16 90 2 16 90 2 91 2 90 2 91 2 91 2 91 2 91 2 91 2 91 2 90 2 90 2 90 3 93 3 2 93 3 4 93 2 7 89 2 91 2 91 2 91 3 8 93 3 1 93 3 1 93 2 17 90 2 91 2 91 2 91 3 9 93 3 93 Part Number 41A3584 41A3586 41A3586 41A3587 41A3587 41A3588 41A3590 41A3590 41A3636 41A3638 41A3640 41A3641 41D7531 42J52446 42J2447 42J2448 42J2455 42J3148 42J3150 42J3155 42J3158 42J3160 42J3162 42J3163 42J3164 42J3187 42J3188 42J3189 42M5651 42M5840 42M5842 42M5844 42M5845 42M5846 42M5847 42M5848 42M5848 42M5849 42M5850 42M5851 42M5852 42M5853 42M5854 42M5855 42M5858 42M5859 42M5860 42M5861 42M5862 42M5866 42M5867 42M5873 42M5882 Updated July 14 2008 Asm Index Page 3 93 2 2 89 4 7 95 2 2 89 4 7 95 2 1 89 1 86 2 90 2 5 89 2 5 89 2 7 89 2 7 89 2 90 4 2 95 4 2 95 4 6 95 4 3 95 4 1 95 4 2 95 4 4 95 4
17. 5 95 4 6 95 4 95 4 8 95 4 8 95 4 6 95 4 1 95 4 1 95 2 91 2 5 89 2 5 89 2 11 89 2 11 89 2 10 89 2 10 89 1 24 86 2 24 90 2 25 90 2 25 90 2 18 90 2 18 90 2 18 90 2 18 90 2 18 90 2 23 90 2 23 90 2 21 90 2 21 90 2 91 2 90 2 90 2 91 2 23 90 120 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Part Number 42M5891 42M5892 42M5898 42M5899 42M5900 42M5901 42M5902 42M5910 42M6111 42M6113 42M6115 42M6117 42M6119 42M6147 45P6222 45P6222 47L7994 47L7995 47P9182 47P9273 59G9136 74P4409 93F 1779 Asm Index 2 14 2 14 2 20 2 16 2 16 2 16 2 16 Page 89 89 90 89 89 89 89 90 89 89 89 89 89 89 86 90 93 93 85 93 93 86 93 Part number index 121 Updated July 14 2008 122 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Readers Comments We d Like to Hear from You SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Publication No SA27 4329 04 We appreciate your comments about this publication Please comment on specific errors or omissions accuracy organization subject matter or completeness of this book The comments you send should pertain to only the information in this manual or product and the way in which the information is presented For technical questions and information about products and prices pleas
18. CO o 00 0 0 00 0 0 00 O O OO O O OO lt lt S S S S s S S S s s lt lt s s s s s s s O1 QI O1 O1 O1 O1 O1 Aaaa C1 O1 O1 OI O1 O1 O1 O1 O1 O11 O1 G1 O1 O OINI a l Ola a NI OINI a Ol lolo N N 01 01 AIO OI O NINJA P NIN NIOIOQJ O olojo o N NINIOINI OAJ OJOJ AJN O AJOJN UIO OJ oa 96 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Appendix B Safety information A Danger Before you begin to install this product read the safety information in IBM Safety Information Read This First GA27 4004 This booklet describes safe procedures for cabling and plugging in electrical equipment A Gevaar Voordat u begint met de installatie van dit produkt moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructies Lees dit eerst GA27 4004 Hierin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten A Perigo Antes de come ar a instalar este produto leia as informa es de seguran a contidas em nforma es Sobre Segurana a Leia Isto Primeiro GA27 4004 Esse folheto descreve procedimentos de seguran a para a instala o de cabos e conex es em equipamentos el tricos As Fare F r du installerer dette produkt skal du l se sikkerhedsforskrifterne i Sikkerhedsforskrift
19. Directive Remarque Cette marque s applique uniquement aux pays de l Union Europ enne et a la Norv ge L etiquette du syst me respecte la Directive europ enne 2002 96 EC en mati re de D chets des Equipements Electriques et Electroniques Appendix C Notices 109 Updated July 14 2008 DEEE qui determine les dispositions de retour et de recyclage applicables aux syst mes utilises a travers l Union europ enne Conform ment a la directive ladite etiquette precise que le produit sur lequel elle est appos e ne doit pas tre jet mais tre r cup r en fin de vie EB COV TIFS EV GBB LUS WO T IKBUTOARRENET TOREK EU MB ay A Be PRET FF 2002 9G EC WEEE 29 n Hon Tt WET IOT EU MBC BAT AZERAAZREMEME UTAH FINAORFEEDOT EF CMAN EMAAR o REER o CME PMB TURD Lk MetAL Mice OMdicbWbontys4 In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatmen
20. Examples of these programmed events are IBM Wake on LAN and others Uninterruptible power supply optional The technical characteristics of the uninterruptible power supply UPS are as follows e Capacity 500 VA 300 W e Run time 2 5 minutes minimum at full rated 500 VA load with a new fully charged battery e Output voltage in battery mode 113 V AC 10 for low range 220 V AC 10 for high range e Frequency in backup mode 60 Hz 3 Hz for line frequency gt 55 Hz 50 Hz 3 Hz for line frequency lt 55 Hz output waveform is a stepped sinewave approximation e Transfer time lt 8 ms typical 10 ms max AC to battery The characteristics of the batteries are as follows e Replaceable by persons with typical PC hardware upgrade skills e Recharge time is 8 hours typical with a maximum of 16 hours for a fully depleted battery e Battery type is 12 V 5 AH sealed leak proof maintenance free lead acid type Battery life With a new fully charged battery the UPS is capable of delivering full output for 2 5 minutes Typical POS configurations require much less power A typical system unit with LCD operator display can last 15 minutes with a new fully charged battery depending on print activity and 60 minutes if the terminal is in standby mode The battery charge capacity decreases over time and this decrease is accelerated by heavy usage Regular deep discharges of the battery can dramatically reduce its useful
21. Removing the system and bezel latches 64 Removing the pull out handle 2 2 66 Removing the cable guide coe Fee amp 2 Se we amp amp w BO Removing the cable guide arm assembly anew e eee ee oe oe ROT Chapter 3 Problem determination 78 Preliminary checklist 2 2 ww eee eee ee ee ew FB Problem isolation 2 0 0 0 0 ee eee ee ee ee V4 Special tools requirements 0 0 0 4 4 ee ee ee TH Using the RAID application 75 Determining a hard drive failure ee eee 8 Replacing and rebuilding a hard drive 77 Accessing the RAID setup menu 77 Chapter 4 Diagnostics and configuration settings 79 Service and diagnostics 2 2 2 2 2 es TY Using the BIOS setup program 2 2 2 79 Navigation and menus 2 2 ee ee ee ee YO Saving settings w BO Boot device order one ee ee ee oe ee oe S 6 BU Restoring CMOS default settings cee eee eee eee ee oe e BOO Appendix A Parts catalog oe An ee ee ee ke on e 4 OS Assembly 1 Models 721 741 and 781 eee ek wee ee ee amp eS Assembly 2 Models 722 742 and 782 2 2 88 Assembly 3 Slanted I O tray a ee ee ee ee ee 92 Assembly 4 Front service assembly we ee
22. a screwdriver pry the latch upward 5 Push the power supply housing backward from the unit until it unlatches Note Before you install the expansion housing be sure that the latch is flush with the side of the housing and not bent inward 6 To install the expansion housing reverse these procedures Note Be sure the latch f in Figure 50 is engaged and the expansion housing bracket is securely fastened Chapter 2 Removal and replacement procedures 59 Updated July 14 2008 Removing the UPS battery 1 Follow the instructions in Removing the UPS on page 56 Figure 51 Removing the UPS battery 2 Follow the pictorial directions on connecting the battery to the UPS noting the exceptions in bold below a See Figure 51 Picture 1 With the UPS on its side remove the battery door b See Picture 2 Pull the battery out of the UPS such that you can view the wiring and plug c Disconnect all plugs to the battery Properly dispose of the old battery To install a new battery reverse these procedures 60 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Removing the front USB card 1 Follow the instructions in Removing the covers on page 29 2 Follow the instructions in Removing the top plate on page 32 3 Follow the instructions in Removing the hard disk drive on page 36 4 Disconnect the cable attached to the USB card
23. about recycling covered electronic devices in the State of Connecticut or telephone the Connecticut Department of Environmental Protection at 1 860 424 3000 Oregon For information regarding recycling covered electronic devices in the state of Oregon go to the Oregon Department of Environmental Quality site at http www deg state or us lq electronics htm Washington For information about recycling covered electronic devices in the State of Washington go to the Department of Ecology Web site at https fortress wa gov ecy recycle or telephone the Washington Department of Ecology at 1 800Recycle The following are trademarks of International Business Machines Corporation in the United States or other countries or both AnyPlace Kiosk tm AnyPlace POS Hub tm DB2 DB2 Universal Database IBM and the IBM logo PS 2 SureMark SurePoint SurePOS Wake on LAN WebSphere Microsoft Windows Windows NT and the Windows logo are trademarks of Microsoft Corporation in the United States other countries or both Celeron and Intel are trademarks of Intel corporation in the United States or other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States or other countries or both Other company product or service names may be trademarks or service marks of others 112 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service G
24. all SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 SA27 4329 04 tl SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide SA27 4329 04 Updated July 14 2008 Note Before using this information and the product it supports be sure to read the general information under Appendix B Safety information on page 97Jand Appendix C Notices on page 103 Fourth Edition October 2007 This edition applies to SurePOS 700 Models 721 741 781 and 722 742 782 Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at http www ibm com solutions retail store support Click Publications A form for reader s comments is also provided at the back of this publication If the form has been removed address your comments to IBM Corporation Retail Store Solutions Information Development Department ZBDA PO Box 12195 Research Triangle Park North Carolina 27709 USA When you send information to IBM you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you Copyright International Business Machines Corporation 2003 2008 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp
25. assembled IDE attached Models 742 and 782 only CD ROM assembly 24X drive and bracket assembled SATA attached Model C42 only DVD plus R W drive with bracket assembled SATA attached Model C42 only CD ROM blanking shield External FDD External CD ROM drive Front USB card Front USB blanking shield Switch LED card with Headphone jack Models 742 782 Switch LED card without headphone jack Model 722 Miscellaneous hardware 10 M3 screws 8 M4 flathead screws 4 6 32 screws 2 main feet one center foot PCI blank 8 rubber plugs for cover for all colors 1 headphone jack plug for all colors 1 I O card bumper and port standoff fire shield labels system board standoff power supply outlet seal Vertical stand storm light gray Vertical stand iron dark gray Vertical stand litho gray l l l i Optional adapter cards Dual display adapter DVI adapter Cables Cable HDD signal IDE Cable HDD signal SATA Cable CD ROM signal IDE Cable CD ROM signal SATA 90 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Assembly 2 continued Part Description Number 1 l i l l l i i i Cable I O module power Cable I O module USB 2 0 signal blue connectors Cable I O module RS 485 signal blue connectors Cable I O module common signal black connectors Cable I O module signal RS 232 signal black connectors Cable I O module signal
26. assemblies contain a front door USB door CD ROM blank UPS blank if wide and headphone jack plug Narrow front bezel assembly storm light gray color Narrow front bezel assembly iron dark gray color Narrow front bezel assembly litho gray color Wide front bezel assembly storm light gray color Wide front bezel assembly iron dark gray color Wide front bezel assembly litho gray color Front USB door storm light gray color Front USB door iron dark gray color Front USB door litho gray Top plate Power supply Pi Model 722 only Power supply Leadyear Model 722 only Power supply Pi Model 742 782 only Power supply Leadyear Model 742 782 only HDD bracket HDD 40G IDE attached Model 722 only HDD 40G SATA attached Model 742 only HDD 80G SATA attached Model 782 only Air duct intake Model 722 only Air duct intake Model 742 782 only Spline Riser card 2 PCI slots Riser card with PCI express slot The system boards are without memory or processor but include FDD header System board Model 722 System board Model 742 782 Heat sink assembly with fan Model 722 Heat sink assembly without fan Model 742 Heat sink assembly without fan Model 782 Processor fan model 742 782 contains reversing fan controls Processor fan model 742 782 fan only without fan control card or cable Fan control CPU reversing not shown Model 742 782 Exhaust fan with duct not shown Model 74
27. caused by software errors or hardware failures This chapter contains problem analysis tables to help determine the cause of a problem and how to solve tt When you power on the SurePOS 700 the system runs a power on self test POST A successful POST is indicated by e A single beep e The power and UPS status indicators are both on and not blinking If the POST is unsuccessful see Problem isolation on page 74 Preliminary checklist If you have a problem with the SurePOS 700 first use the following checklist 1 2 3 Make sure that all I O devices are connected correctly Make sure that AC power is connected Make sure that the contrast and the brightness controls on the display are adjusted correctly Make sure that all installed hardware such as a memory module feature card printer or mouse and cables are connected correctly and securely Power ON and listen for one or two beeps at the completion of the POST lf POST does not complete power OFF the SurePOS 700 and remove any optional adapters and all I O devices except a single keyboard and display If POST still fails to complete see Problem isolation on page 74 Copyright IBM Corp 2003 2008 73 Updated July 14 2008 Problem isolation If the SurePOS 700 fails follow the procedures that are described in Table 6 If you cannot solve the problem contact a trained service technician Table 6 Actions to isolate the cause of a problem
28. drive is located on Device Port 0 3 Initiate shutdown and power off the machine Start Shutdown press the power switch or follow the procedure for your business 4 Continue with the steps described in Replacing and rebuilding a hard drive on Method two Entering RAID during start up 1 Shutdown and reboot the machine Start Shutdown press the power switch or follow the procedure for your business 76 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Replacing and HSK T613 Hain Processor Genuine Intel R CPU 3 AACHz 2A0 15 A Henory Testing SIBAUBK OK AH shared nenory CPU Brand Hane Genuine lwtel kh CRU a 4ebHe CIE BIOS Supported Hyper Threading Technology CRU Detected Hyper Threading Techno lonu Enabled Henory Frequency For DDR2 533 IDE Channel H Haster CD 224E 2 90 IDE Channel A Slave Hone Intel R Application Accelerator RAID Option ROM v4 4 2 GAIR Copyright C 2AA3 A4 Intel Corporation All Rights Reserved RAID Volumes ID Name Level strip Size Status Bootable H VAIL XP RAIDICHirrer H P4508 Degraded Yeg Physical Disks Port Drive Hodel Serial H Size Tupe Statue Uol ID STIBAALTAS IMRASHRN 74 508 Press GALT to enter Configuration Utility Figure 65 Boot up warning 2 3 4 During the reboot a screen appears that displays information on the failing disk See Figure 65 Note the Device Port number of the f
29. ee D4 IV SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Line cord assemblies Appendix B Safety information Appendix C Notices Electronic emission notices E ee 2a Federal Communications Commission FCC statement European Union EMC Directive conformance statement Industry Canada Class A Emission Compliance statement Avis de conformit aux normes d Industrie Canada Germany Australia and New Zealand Chinese Class A warning statement Japanese power line harmonics compliance statement 96 z OF 103 105 105 105 106 106 106 106 107 107 Japanese Voluntary Control Council for Interference VCCI statement Korean communications statement Taiwanese Class A warning statement Taiwan contact information Cable ferrite requirement Electrostatic Discharge ESD Product Recycling and disposal Battery return program For Taiwan For the European Union For California Flat panel displays Monitors and workstations Trademarks Appendix D Intel software license agreement final single user Important read before copying Aia or using Copyright license Ownership of software and copyrights Limited media warranty Exclusion of other warranties Limitation of liability Termination of this agreement Applicable laws Government restricted rights Index Part number index 107 107 108
30. guide and other miscellaneous notices Appendix B Safety information on page 97 contains translations of the safety notices Related publications The following IBM publications are also available from the IBM Retail Store Solutions Web site at http www ibm com solutions retail store support Safety Information Read This First GA27 4004 SurePOS 700 721 741 781 722 742 782 Planning Installation and Operation Guide GA27 4328 SurePOS 722 742 782 723 743 783 Operating System Installation Guide GA27 4357 Point of Sale Options and I O Devices Service Guide GC30 9737 SureMark 4610 Printers User s Guide GA27 4151 SureMark 4610 Printers Hardware Service Guide GY27 0355 Point of Sale Subsystem Programming Reference and User s Guide SC30 3560 Point of Sale Subsystem Installation Keyboards and Code Pages GC30 3623 4820 SurePoint Solution Planning Installation and Service Guide GA27 4231 4820 SurePoint Solution System Reference SA27 4249 Additional information on the CANPOS keyboard is located in the following publication SurePOS 500 600 Series Systems Planning Installation and Operation Guide GA27 4254 Copyright IBM Corp 2003 2008 Xi Updated July 14 2008 Sure POS Models 7x1 and 7x2 important driver information SurePOS Models 7x1 and 7x2 require new POS input output I O and local area network LAN drivers Existing drivers for Models 4694 and Models 4800 will not work properly with these
31. plastic litho gray Bezel wide iron gray Bezel wide storm gray Bezel wide litho gray Screws display foot mounting Top plate Door HDD UPS housing Appendix A Parts catalog 95 Updated July 14 2008 Line cord assemblies Table 8 Power cords for all models 4 3M 220 Volt Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Columbia Costa Rica Dominican Rep El Salvador Ecuador Guatemala Haiti Honduras Jamaica Mexico Netherlands Antilles Nicaragua Panama Peru Philippines U S Venezuela am omeen 2 8M Non locking 120 Colombia Venezuela Peru Ecuador Brazil Volt 4 3M European plug Albania Austria Belgium Bulgaria Croatia Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Macedonia Netherlands Norway Poland Portugal Romania Russia Serbia Slovakia former Yugoslavia Spain Sweden Turkey Korea Hong Kong Ireland Malaysia Singapore U K Guyana Trinidad West Indies 1 8M Non locking U S Required in Chicago Canada Latin Ameria 4 3M Non locking 120 Volt U S Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Columbia Costa Rica Dominican Republic El Salvador Ecuador Guatemala Haiti Honduras Jamaica Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Venezuela SP Q9 CG aod Ws ods Ws OIII WO Q amp Q Q9 amp CG a W Q CG a Wd o CO
32. products This notice applies to all operating systems DOS 4690 Microsoft Windows and Linux Additionally a hard drive image for a predecessor product will not work properly Be sure to download the appropriate drivers from the IBM Retail Web site at http www ibm com solutions retail store lsupport Publications accessibility The softcopy version of this guide and other related publications are accessibility enabled XII SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Summary of changes July 2008 GA27 4328 04 Added new FRU numbers October 2007 This version GA27 4328 04 is retitled to specify the SurePOS 700 models to which this publication applies March 2007 Updated Introduction Updated notices Minor wording updates August 2006 This update provides the RoHS compliant field replacement part numbers March 2006 This version SA27 4329 02 contains removal and replacement information and field replacement unit numbers for the front service housing option July 2005 This version SA27 4329 01 documents the addition of the SurePOS 700 Models 722 742 and 782 and other model variations Copyright IBM Corp 2003 2008 xiii Updated July 14 2008 XIV SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Providing feedback Your feedback is important in helping IBM provide accura
33. steps Notes a When re attaching the cables be sure to place the extra cable length in the space provided beneath the hard disk drive b The connector that plugs into the system board is blue Removing the exhaust fan Models 742 and 782 only Follow these steps to remove and replace the exhaust fan Follow the instructions in Removing the covers on page 29 to remove the front bezel and top cover Follow the instructions in Removing the top plate on page 32 to remove the top plate 1 Figure 26 Exhaust fan Models 742 and 782 only 3 Locate and remove the two screws see J in Figure 26 holding the exhaust fan in the housing 38 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 4 Carefully remove the fan connector from the card 5 Lift to remove Figure 27 Location of alignment pen holes 6 To replace align the fan with the two alignment holes see J in Figure 27 on the housing 7 Tighten the two screws to secure the fan 8 Attach the connector to the planar board Replacing the insulating rubber seal Models 722 742 and 782 only Follow these steps to replace the insulating rubber seal located on the housing 1 Follow the instructions in Removing the covers on page 29 to remove the front bezel and top cover Chapter 2 Removal and replacement procedures 39 Updated July 14 2008 A Figure 28 Loc
34. 0 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Figure 48 Removing the UPS 5 See Figure 48 and slide the UPS from the expansion housing 6 To replace the UPS reverse these procedures and note the following Note Correctly reset the UPS configuration switches See Configuration switches on page 11 Chapter 2 Removal and replacement procedures 57 Updated July 14 2008 Removing the expansion housing 1 Follow the instructions in Removing the covers on page 29 2 Follow the instructions in Removing the UPS on page 56 fe Y y eee Y P ENER CNR Kay va ve LT Ta LA a amp ar a Pa j2 SA Je UL lt Figure 49 Position of system unit and expansion housing 3 Place the system unit and the expansion housing in the position shown in Figure 49 This position assists with the removal process as the rubber feet do not touch the counter 58 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 He Lf C a ie Figure 50 Prying the expansion housing latch upward 4 Locate the latch Uf in Figure 50 inside of the power supply housing Using
35. 2 782 Processor Celeron 2 0 G Model 722 Processor Celeraon 2 5 G Model 742 Processor Intel P4 3 0 G Model 782 ATX I O spring Memory 128 M DDR Model 722 Memory 256 M DDR Model 722 Memory 512 M DDR Model 722 Memory 1 G DDR Model 722 Appendix A Parts catalog 89 Assembly 2 continued Updated July 14 2008 Part Description Number Memory 256 M DDR2 Model 742 782 Memory 512 M DDR2 Model 742 782 Memory 1024 M DDR2 Model 742 782 Power inlet and cord I O module RS 485 38V or 24V printer port I O module USB 2 0 I O module common USB ports are USB 2 0 I O module 3 powered RS 232 ports I O module powered RS 232 USB 2 0 ports and CD I O module blank Model C42 only Expansion housing close out if no UPS installed Expansion housing wide machines only UPS high voltage optional UPS low voltage optional UPS battery The SurePOS 700 UPS batteries are a consumable item and as such the customer is responsible for battery replacement IBM warrants the original UPS battery for 90 days from the ship date to the customer or distributor Replacement batteries P N 23K8052 for the US and Canada can be purchased by calling 1 800 IBM CALL 1 800 426 2225 Customers outside the US and Canada should contact their IBM representative Battery for the system board and the riser I O module mounting kit left and right holders with mounting screws CD ROM assembly 24X drive and bracket
36. 2 Hardware Service Guide Updated July 14 2008 Removing the control switch card To remove the control switch card 1 Follow the instructions in Removing the covers on page 29 to remove the front bezel and top cover Figure 35 Removing the control switch card See Figure 35 Remove the screw holding the card in place Lift the card from the unit Unplug the cable that is attached to the card connector To replace the card reverse these procedures on a w O Chapter 2 Removal and replacement procedures 47 Updated July 14 2008 Removing the power supply To remove the power supply 1 Follow the instructions in Removing the covers on page 29 2 Follow the instructions in Removing the top plate on page 32 Figure 36 Removing the power supply 3 Follow the instructions in Removing the spline on page 41 Figure 37 Example of Model 742 and 782 processor power cable 4 Disconnect the internal power cord connected to the power supply 48 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Note For Models 742 and 782 disconnect the connector from the processor power cable see J in Figure 37 on page 48 5 Disconnect all cables 6 See Figure 36 on page 48 Remove the screws I holding the power supply to the housing 7 Lift to remove the pow
37. 32 Removing the air duct 33 Processor fan and levers 34 Heat sink and processor 35 Removing the control switch card 36 Removing the power supply 24 4 l 37 Example of Model 742 and 782 processor power cable 38 Removing feature cards 39 Serial connectors 40 Removing the I O card cables 41 Power connector 42 Dump switch 43 Riser card latch 44 Example of stand offs 45 Planar location 46 Power supply housing bracket 47 Lifting the bracket 48 Removing the UPS 49 Position of system unit and expansion housing 50 Prying the expansion housing latch upward 51 Removing the UPS battery 52 Removing the front USB card 53 Opening the memory module latches Copyright IBM Corp 2003 2008 viii Replacing the memory modules Removing the system latch Removing the bezel latch Attaching the pull out handle Removing the cable guide Positioning the cable guide arm assembly Attaching the cable guide arm assembly Extra cord length during routing Cable assembly arm with cables securely in place RAID hard drive failure pop up Disk drive failure l Boot up warning Example of the RAID setup r menu Location of CMOS jumper Model 741 and 781 Location of CMOS jumper Model 721 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Updated July 14 2008 Tables Models and descriptions Rear icons and definitions P
38. 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Removing the CD ROM Follow these steps to remove the CD ROM Models with the front service housing option For models with front service housing installed follow these instructions 1 Remove the front bezel as follows a See Figure 17 on page 29 Press the left latch and depress the center latch to loosen the bezel b Press the right latch to release the bezel and pull it forward lifting the bezel from the machine Figure 21 Opening units with front service housing 2 See Figure 21 Press upward on the left latch and use the pull out handle to extend the system unit from the housing until it stops Note Be sure to use a cart to support the system unit if it is completely removed 3 Open the media access door by removing the two screws 4 Continue with step 3 on page 34 below 5 To replace reverse these steps For all other models 1 Follow the instructions in Removing the covers on page 29 to remove the front bezel and top cover Chapter 2 Removal and replacement procedures 33 Updated July 14 2008 2 Follow the instructions in Removing the top plate on page 32 to remove the top plate Figure 22 Removing the CD ROM 3 Unplug the attached cables Note Model C42 connects to the CD ROM with serial ATA connectors Unplug these connectors EJ in Figure 23 on page 35 by sq
39. 8 85 1 18 85 1 86 2 3 89 1 10 85 1 5 85 1 86 1 85 1 86 1 86 1 25 86 1 5 85 1 86 1 86 1 2 85 1 2 85 1 2 85 1 2 85 1 1 85 1 1 85 1 1 85 1 1 85 1 3 85 2 3 89 1 3 85 2 3 89 1 22 86 1 8 85 2 8 89 1 4 85 1 9 85 2 9 89 1 6 85 1 20 86 1 11 85 1 11 85 1 10 85 1 25 86 Copyright IBM Corp 2003 2008 Part Number 23K8023 23K8024 23K8025 23K8026 23K8027 23K8028 23K8029 23K8030 23K8031 23K8032 23K8033 23K8034 23K8035 23K8035 23K8036 23K8037 23K8038 23K8039 23K8040 23K8041 23K8042 23K8043 23K8044 23K8046 23K8046 23K8048 23K8049 23K8050 23K8051 23K8052 23K8052 23K8054 23K8109 23K8109 23K8110 23K8110 23K8334 23K8346 23K8347 23K8474 23R7430 30L6216 30L6217 30L6218 30L6230 30L6240 30L6320 30L6322 35P5409 38R4012 Asm Index Page 1 18 85 1 18 85 1 18 85 1 18 85 1 86 1 86 1 86 1 86 1 86 1 86 1 86 1 17 85 1 85 2 90 1 12 85 1 14 85 1 14 85 1 14 85 1 13 85 1 13 85 1 16 85 1 16 85 1 16 85 1 86 2 90 1 7 85 1 23 86 1 21 86 1 21 86 1 21 86 2 21 90 1 86 1 15 85 2 15 89 1 19 86 2 19 90 1 16 85 1 86 1 86 1 86 1 86 3 8 93 3 4 93 3 7 93 3 3 93 3 5 93 3 93 3 2 93 1 86 2 4 89 119 Part Number 38R4013 39M5380 39M6989 41A2823 41A3354 41A3355 41A3356 41A3357 41A3357 41A3361 41A3362 41A3363 41A3364 41A3365 41A3376 41A3378 41A3379 41A3404 41A3405 41A3408 41A3428
40. Connecting your IBM cash drawer to port 3A on the system unit activates the auto sensing circuitry In this automatic mode the system can correctly detect the difference between IBM 24 V and IBM 38 V cash drawers Note For both IBM and non IBM cash drawers If a customer has two connected cash drawers both drawers must be the same voltage Chapter 2 Removal and replacement procedures 27 Updated July 14 2008 Removing the slanted I O trays The slanted I O tray installs on the top of the system unit and groups the IBM printer and keyboard with specific dimensions The tray has a raised edge that is low in the front The sides slope up toward the rear and are higher at the rear than at the front The top of the system unit serves as a built in flat I O tray Use this surface when grouping IBM and non IBM peripheral devices with varying dimensions Note A version of the slanted I O tray is available that can be placed on the wide footprint SurePOS 700 in an integrated environment Other versions of the tray can be placed directly on the counter or on the full size cash drawer The cash drawers provide a built in flat I O tray To remove a slanted I O tray follow these instructions 1 Working from above the system unit remove the screws from the holes J in Figure 16 inside of each corner of the I O tray Figure 16 Removing the slanted I O tray 2 Lift off the I O tray 3 To remove the front mount clips pus
41. ENAA APRS ERA ATH HLH TLE Wem BAP MA TR SAT AEB Japanese power line harmonics compliance statement SARDI kof Va ay wa LA ARO A id i Japanese Voluntary Control Council for Interference VCCI statement Attention This product is a Class A Information Technology Equipment and conforms to the standards set by the Voluntary Control Council for Interference by Technology Equipment VCCI In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures TOEI FRESE EARRA tR Akae VCCI PIT E lt VFAATRRNAE CT COREA CHAT bt BRIE E oI CEMBVES TORSIE AETA KD ER SNZCEMBVET Korean communications statement Please note that this device has been approved for business purposes with regard to electromagnetic interference If you find this is not suitable for your use you may exchange it for a non business purpose one As ATS ol AAE STSlS AAMA SSe PES llo Su SAF E TE MES JSS Total at Hte Oey oola HH Tree RAA SR wetofA HFa U ct Appendix C Notices 107 Updated July 14 2008 Taiwanese Class A warning statement pe I Ss ASIK a ie FP FA RA ay T al oe qt EAERI Eg oe PAE A A gt FY AL ie RAMA TIE gt HS RRF o HAA CRE KAR se GAH RK Taiwan contact information EDEN Bete hy tek V KEB RAT ian hes fi bist IAT IRIE 3 f 0800 016 888 IBM Taiwan Product Service Contact Info IBM Taiwan Corporation 3F No 7 S
42. Front panel connectors provides an overview of the rear panel for both wide and narrow footprints JX S 2S SS Sete a eat et e au e Ethernet inr B 100 127 V 50 60Hz 6A A ha a J J Bi IA zzi e LH J 12S NOD SDERGOE Js a y C Figure 4 Overview of rear panel A UPS and cable connections for wide models only B IBM SurePorts USB and or RS 485 I O connections C PC I O on all models D Power inlet and PCI slots and serial ports on Models 74 and 78 4 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 defines the icons on the connections shows a closer view of the I O connections that are available on all models and Table 2 fl Ethernet p OOOON0000000 9 lt ESS FA Ta EER Ta 0 0 0 OOO D Figure 5 Rear view of input output available on all models Table 2 Rear icons and definitions i PS 2 compatible Ethernet local area ips network LAN Printer USB USB 1 1 on Model 721 USB 2 0 on Models 721 722 741 742 781 and 782 External serial devices Line audio
43. H ol MBS MASH Moll HEA O OFM AEt AlZbS Moll GA27 4004 ol U OHM Bas Y ONAL MNN MMVaN NNW NX NNP W MAS Mpnna DPNNAV 2399 D20 Caution Safety Information Read This First GA27 4004 NWN TPS Dw SAWN TND DLN NDNI mwN MIIN NN NANNY 13 N7DIN Cio glee bel yar ad ciil IY or 8 8 pag dul nc J yha Read This First l aal Hla gles yal st 32 gm gall Aula GLY Glel a Ge gs SI Jaa agi o GA27 4004 sl yg SY x hall EDL SIL Aus 4g SII I ga ne il Appendix B Safety information 101 Updated July 14 2008 ONACHOCT Mpeg fa noyHetTe Ala ro UHCTanupate OBO NPDOAYKT nposnTajTte ja UNcbopmMauvjata 3a 6 36eAHOCT TpeaynpefyBatbe Uncbopmauyja 3a 6e3s6enHocT lpouutajte ro npBo oBa GA27 4004 OsBaa Opowypa onuwyBa 6e36eAHOCHV npoyegypn 3a KaOnupatbe VU BKNyUyBalbe Ha enekTpnyHa ONpema Uwaga Przed rozpocz ciem instalacji produktu nale y zapozna sie z instrukcj IBM Safety Information Read This First GA27 4004 Zawiera ona warunki bezpiecze stwa przy pod czaniu do sieci elektrycznej i eksploatacji OCTOPOKHO pexge 4em nHcTanNnNpoBaTb TOT npow ykKT npoyTuTe NHcTpykunio NO TeEXHUKe Oe30 NaCHOCTM B AOKyMeHTe BHumaHnue NHcTpyky na no TeXHUKe ezonacHocTm MpouecTb B NepBylO OYepe Db GA27 4004 B ro Opowiope OnuCcaHbI 6esonac Hble CNOCOObI KAONUPOBaHNA n NOAKMIOYeHUA NEKT puyeckoro o6O0pygoBaHnna Nebezpe enstvo Pred in tal ciou v robku si pre tajte bezpe nost p
44. The RAID function provides support for redundant hard disk drives Supported only on the Microsoft Windows operating systems RAID provides an error message should one of the two hard disk drives experience a failure For more information see the BM SurePOS 700 Software Installation Guide 2 Also referred to as the Redundant Array of Independent Disks 22 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Calling for service When you call IBM for warranty information or service be sure to have the serial number machine type and model number available Figure 14 shows the location of this information on the SurePOS 720 Figure 14 Serial number and machine information Note Both positions and EJ show the serial number and machine type model number Chapter 1 Introducing the SurePOS 700 Models 23 Updated July 14 2008 24 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Chapter 2 Removal and replacement procedures Before you begin Cables connectors and headphones 4 Connecting your cash drawer to SurePOS Models 724 741 and 781 Removing the slanted I O trays S 4S Removing the covers Removing the top plate Removing the CD ROM Removing the hard disk drive na Removing the exhaust fan Models 742 and 782 only a Replacing the insulating rubber seal Models 722 742 and 782 only Removing t
45. Version 2 Novell Linux e PC DOS Note Problem resolution procedures typically require the installation of the latest fix pack Driver packages are available on the IBM Web site http www ibm com solutions retail store support for download for all supported operating systems A complete list is provided on the web site Drivers are provided for video LAN USB audio RS 232 if required and POS I O In many cases the default drivers shipped with the operating system will be satisfactory SurePOS 720 use a technology that allows an upgradeable BIOS IBM provides utilities to upgrade the BIOS and updates are published on the support Web site You are responsible to perform BIOS upgrades as required BIOS upgrades are not covered by IBM warranties or maintenance agreements Chapter 1 Introducing the SurePOS 700 Models 21 Compatibility Hardware Software Updated July 14 2008 To ensure that the SurePOS 720 operate smoothly with any previous hardware equipment and software programs carefully review the following requirements All cash drawers Customers with non IBM cash drawers must use the POS I O configuration screen or jumper override to set the correct operating voltage Cash Failure to do So may damage the cash drawer or the system unit See drawers on page 18 4820 DVI displays Models 741 742 781 and 782 only require a video card that supports Digital Video Interactive DVI The output port is installed in the
46. a den h r produkten b r du l sa s kerhetsinformationen i dikumentet S kerhetsf reskrifter L s detta f rst GA27 4004 D r beskrivs hur du p ett s kert s tt ansluter elektrisk utrustning 100 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 joke ZENZA aC Rae IBM Safety Information Read This First GA27 4004 iRCHARE FLARE SSIA o Ze ASEH HH EAS asa RATE Opasnost Prije nego sto pocnete sa instalacijom produkta procitajte naputak o pravilima o sigurnom rukovanju u Upozorenje Pravila o sigurnom rukovanju Prvo pro itaj ovo GA27 4004 Ovaj privitak opisuje sigurnosne postupke za prikljucrivanje kabela i prikljucivanje na elektricno napajanje Upozorn n ne zah j te instalaci tohoto produktu p e t te si nejprve bezpe nostn informace v pokynech Bezpe nostn informace GA27 4004 Tato bro urka popisuje bezpe nostn opat en pro kabel a zapojen elektrick ho za zen Kivouvoc lptv gekiv oete Thv ceykat otaon auTO TOU MPO VTO Ol aBGOTE TIC TANpPOMopiec aomaAstac oto pu o IBM Safety Information Read this first GA27 4004 2tTo MUAAGOLO AUT TIEPLYPGMOVTAL Ol AO aAAEIC OLAdIKaOIEC yia TV KAAWOIWON TWV NAEKTPIKWV OUOKEUWV KAL TN OUVOEON TOUS oTHV mpiga ER RAFET ARIS LEIKBTS MBF GA27 4004 O R RRA ESM Read This First DIBZ BEA ESA CO MAF BRHREORS BAR LEO FIIIXDUYCTHRARL TUNES 1
47. ailing disk Power off the machine Continue with the steps described in Replacing and rebuilding a hard drive rebuilding a hard drive Note Before beginning these procedures you should have completed one of the two methods on determining the failed hard disk drive Follow steps one through three in Removing the hard disk drive on page 36 to open the machine Trace the serial ATA cables from the hard disk drives to he system board Note Drive O connects to serial ATA connector 0O and Drive 1 connects to serial ATA connector 1 Continue with the instructions in Removing the hard disk drive on page 36 to remove and replace the failing hard disk drive Re assemble the machine and power on After the operating system has loaded the RAID application will automatically begin re building the hard disk drive During this process you can use the machine normally Rebuilding time will vary depending upon the size of the partition amount of data and system activity during the rebuild Accessing the RAID setup menu After enabling the RAID function from the BIOS setup menu you can enter the setup menu by pressing CTRL and R on the keyboard Pressing CTRL and R allows you to enter the RAID setup menu before the Windows operating system Chapter 3 Problem determination 77 Updated July 14 2008 starts Figure 66 is an example of the menu Intel R Application Accelerator RAID op A3 Ad Inte Ti Corp aration
48. and an additional two PC USB 2 0 ports on the front These models also have a powered 12V POS USB port on the front which is driven by the USB controller on the riser card Model 742 and 782 support two PC USB 2 0 compatible ports on the rear and two additional USB 2 0 ports on the front These models also have a powered 12V POS USB port on the front except Model 722 which is driven by the USB controller card on the planar Note USB 1 1 devices can be used with USB 2 0 ports at USB 1 1 speeds and USB 2 0 devices will work on USB 1 1 ports at USB 1 1 speeds System memory All system boards have two memory sockets The factory installed base memory occupies one of the sockets An empty socket depends upon the initial order for base memory Use only memory provided by IBM Retail Note that not all third party memory modules work with every product IBM performs extensive life and reliability testing to insure that the memory offered by IBM will operate correctly over all voltage and temperature ranges Optional USB DASD External USB drives such as HDD ZIP diskette or memory key operate with the product IBM provides USB boot support You have to test any specific USB device not offered by IBM Retail prior to use This requirement is especially necessary due to the implementation differences between drive suppliers USB support The SurePOS 720 contain two different USB subsystems The base subsystem is implemented on the ma
49. ation of alignment pen holes 2 Locate the rubber seal EJ in Figure 28 on the housing and near the exhaust fan 3 Pull to remove To reinstall 1 Align the rubber seal with the holes on the chassis insuring that each cone shaped protrusion has a matching hole 2 Using a pair of pliers pull the cone shaped protrusions through the holes 40 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Removing the spline To remove the spline 1 Follow the instructions in Removing the covers on page 29 to remove the front bezel and top cover 2 Follow the instructions in Removing the top plate on page 32 to remove the top plate ely ag WA Figure 29 Removing the spline 3 See Figure 29 Locate the spline and lift it upward from notch J in Figure 29 and then outward from notch W 4 To replace the spline reverse these procedures Chapter 2 Removal and replacement procedures 41 Updated July 14 2008 Removing the I O modules To remove the I O modules 1 Follow the instructions in Removing the covers on page 29 to remove the front bezel and top cover 2 Follow the instructions in Removing the top plate on page 32 to remove the top plate 3 If required for your model follow the instructions in Removing the air duct Models 722 74x 78x and C4x on page 44 4 lf required for your mod
50. bles connectors and headphones ae oe we a amp 2O Connecting your cash drawer to SurePOS Models 721 741 and 781 EE Removing the slanted I O trays 0 a0 a a a a aaa 28 Removing the covers a a a ee OY Removing the top plate aa 832 Removing the CD ROM 2 33 Removing the hard disk drive fee 2 ew amp 6 OC Removing the exhaust fan Models 742 and 782 only m c a a OS Replacing the insulating rubber seal a 722 742 and 782 only s oa amp Oo Removing the spline a a es Removing the I O modules 42 Removing the I O module holders ke ew ww ee a Removing the air duct Models 722 74x 78x and C4x 44 Removing the processor fan Models 742 782 only 45 Removing the heat sink and processor 45 Removing the control switch card 47 Removing the power supply ee eee ee eee 48 Removing the riser card 1 ee ee ee ee ee AY Removing the planar we ee ee ee ee A Removing the UPS eh eee eebe ae ee amp oe amp OO Removing the expansion housing See ee Se oe see ee ee 2 OO Removing the UPS battery 2 2 60 Removing the front USB card 61 Removing the memory modules is a amp 62 Removing the front service housing components wide models only 2 64
51. con 75 entering RAID during start up 76 devices I O 17 diagnostics and configuration settings 79 Copyright IBM Corp 2003 2008 dimensions 2 disposal of equipment 109 driver and system support 21 drivers downloading 21 E electronic emissions notices 105 Australia and New Zealand 106 China 107 European Union 105 FCC USA 105 Germany 106 Industry Canada 106 Japan 107 Korea 107 Taiwan 108 electrostatic discharge ESD 108 end of life disposal 109 equipment disposal 109 IF ferrite requirement 108 flat panel displays 112 front panel indicators 2 front service housing routing the cables 69 H hard disk drives systems with two determining a hard drive failure 75 hardware compatibility 22 headphones audio and 15 I O devices 17 IBM SurePorts 6 indicators front panel 2 Intel software license agreement 112 J Japanese power line harmonics compliance statement 107 Japanese Voluntary Control Council for Interference statement 107 K Korean communications statement 107 115 L local area network 15 M memory system 16 mercury added statement 112 model descriptions 2 N navigation and menus 79 non POS I O devices support for 20 notices 97 103 battery recycling 110 cable ferrites 108 electronic emissions 105 electrostatic discharge ESD 108 end of life disposal 109 IBM 103 Intel 112 O operating system supported 21 optional features 13 optional USB DASD 16 overvie
52. ction is in place but there is no control of the UPS from the system unit This mode of operation is typical for the standby type of power supplies commonly found in the marketplace Host dependent mode The host dependent mode is when both DIP switches are set in the ON or down position During an AC outage the UPS does not remain in battery mode for more than five seconds unless there is an active RS 232 connection present from a powered on system unit If the system unit is powered on the UPS remains in standby mode If the system unit is powered off the unit does not stay in standby mode When AC power is restored AC power is again available at the UPS output This setting is useful for situations where systems units are powered down at the close of business and the main store power is also shut down This setting prevents the UPS from switching into standby mode and discharging the battery when the store power is removed Figure 9 Location of UPS configuration switches Chapter 1 Introducing the SurePOS 700 Models 11 Updated July 14 2008 ty 100 127 V 50 60Hz A d LJ Figure 10 UPS rear view Circuit breaker Power inlet RS 232 port DP AC outlets Power management Power management on the SurePOS 720 is based on the standard desktop PC model Depending on OS and drivers used all models are capable of being placed i
53. d accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive Les batteries ou emballages pour batteries sont etiquet s conform ment aux directives europ ennes 2006 66 EC norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs uses Les directives determinent la marche a suivre en vigueur dans l Union Europ enne pour le retour et le recyclage des batteries et accumulateurs uses Cette etiquette est appliqu e sur diverses batteries pour indiquer que la batterie ne doit pas tre mise au rebut mais plut t r cup r e en fin de cycle de vie selon cette norme NyvsFU HA4AUANY TF U BOAv se Vicis EU Mic DRESE te 2006 66 EC DOA LAGESENTUET IORS yT Y t EE BE URE YTF EEEa EOT CORSI EAA yT EEE BOER VU OILDOSFSEEHOTUS LOT W Erhptot A Ait IQS FAAA Hoke SLRS o CHBERMBATAZBREMHAcL EMSA OILMBAONYFUYU ICMSNRTTWET In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Us
54. ding patent applications covering the subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A For license inquiries regarding double byte character set DBCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing to IBM World Trade Asia Corporation Licensing 2 31 Roppongi 3 chome Minato ku Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or program s described in this publication at any time without notice IBM may use o
55. dures 43 Updated July 14 2008 Removing the air duct Models 722 74x 78x and C4x To remove the air duct 1 Follow the instructions in Removing the covers on page 29 to remove the front bezel and top cover 2 Follow the instructions in Removing the top plate on page 32 to remove the top plate Figure 32 Removing the air duct 3 See Figure 32 Lift the air duct ZY from the fan 4 Reinstall in reverse order 44 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Removing the processor fan Models 742 782 only Follow these steps to remove and replace the processor fan 1 2 3 Follow the instructions in Removing the covers on page 29 to remove the front bezel and top cover Follow the instructions in Removing the top plate on page 32 to remove the top plate Follow the instructions in Removing the air duct Models 722 74x 78x and C4x on page 44 Pis ih eet Figure 33 Processor fan and levers 4 Remove the processor fan by pressing down on the levers J in Figure 33 to release the connections Lift to remove To replace align the fan with the board connectors and press down to lock into place Removing the heat sink and processor information see Attention Establish personal grounding before touching this unit For more ion Federal C
56. e card option Video 64 MB max shared with system memory memory Front headphone jack None Front Audio Mic in Line in out Rear PC I O PS 2 keyboard PS 2 mouse PS 2 mouse PS 2 mouse 1 powered 1 powered USB 1 powered USB 1 powered USB 2 0 port 2 0 2 PC USB 2 0 2 0 port on front USB 2 0 2 PC No USB on front on front 2x 2x PC USB 2 0 USB 2 0 PC USB 2 0 on front on front 2x PC USB 1 1 on 2x USB 2 0 on rear 2x USB 2 0 on 2x USB 2 0 on 2x USB 2 0 on rear rear rear rear 4x RS 232 4x RS 232 4x RS 232 4x RS 232 AR MOANA unpOw ced unpowered _ unpowered unpowered unpowered parallel printer LAN Intel Ethernet 10 100 Wake on LAN enabled Wireless support by feature card Chapter 1 Introducing the SurePOS 700 Models 13 Updated July 14 2008 Table 4 Features and options continued SurePOS 720 SurePOS SurePOS SurePOS 740 SurePOS 780 SurePOS 780 Model 4800 721 720 Model 740 Model Model 4800 742 Model Model 4800 722 4800 741 4800 781 4800 782 Slots 2 PCI or 1 PCI 2 PCI no ISA 2 PCI or 1 PCI 2 PCI no ISA Approx 1 2 length 195 mm 7 6 in and 1 x1 Lane PCI Approx 1 2 and 1 x1 Lane Express length 195 PCI Express mm 7 6 in max Diskette External USB optional Drive DVD or CD RW External USB Standby Internal UPS optional wide only power max 14 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated Jul
57. e contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form Comments Thank you for your support Send your comments to the address on the reverse side of this form If you would like a response from IBM please fill in the following information Name Address Company or Organization Phone No E mail address SA27 4329 04 Along Line Readers Comments We d Like to Hear from You rene SA27 4329 04 EESE i Fold and Tape Please do not staple Fold and Tape ip ma yp a pc E E E E a a a a NN Nc aN EEEN ee ee ee NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL SSS FIRST CLASS MAIL PERMIT NO 40 ARMONK NEW YORK A SSS POSTAGE WILL BE PAID BY ADDRESSEE a IBM Corporation J Retail Store Solutions Information Development Dept ZBDA a P O Box 12195 RESEARCH TRIANGLE PARK NC 27709 9990 aana aaa a oa ahala i SO Fold and Tape 8 Pleasedonotstaple 8 FoldandTape
58. e of stand offs 6 Remove the eight standoffs see J in Figure 44 for the parallel video and serial ports Unplug all attached cables Note For Models 742 and 782 disconnect the connector from the processor power cable see J in Figure 37 on page 48 54 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Se ea Serer eS ce PMs p W Y 7X Model 781 741 C41 5X Model 721 ra 0 Y by A N Figure 45 Planar location 8 See Figure 45 Locate and remove the screws from the planar board fp Model 721 has five screws Models 7x2 74 and 78 have seven screws 9 Lift the planar upward from the housing 10 To replace planar reverse these procedures Chapter 2 Removal and replacement procedures 55 Updated July 14 2008 Removing the UPS Note This procedure applies to the wide machine feature only 1 Remove the front bezel by referring to Figure 17 on page 29 2 Unplug and remove all of the power cords and the serial cable if installed Figure 46 Power supply housing bracket 3 See Figure 46 Untighten the screw f on the UPS lock Figure 47 Lifting the bracket 4 Slide the bracket to the right and the lift it out of the expansion housing 56 SurePOS 700 Series SurePOS 70
59. el follow the instructions in Removing the processor fan Models 742 782 only on page 45 5 Remove any cable attachments from the I O modules Figure 30 Opened I O latch 6 See Figure 30 Locate the I O modules latch J in Figure 30 Open the latch by grasping and turning it in a clockwise direction 7 Press tab f and slide the I O module out of the slot 8 To replace an I O module reverse these procedures Note Before installing a new RS 485 module ensure that the jumpers on the new module match the removed old module 42 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Removing the I O module holders To remove the I O module holders follow these steps 1 Follow the steps in Removing the covers on page 29 to remove the covers 2 For wide machines follow the instructions Removing the expansion housing on page 58 to remove the UPS housing 3 Follow the steps in Removing the top plate on page 32 to remove the top plate Figure 31 I O module holders 4 Follow the steps in Removing the I O modules on page 42 to remove the I O modules 5 Remove the screws not shown securing the I O module holders E in Figure 31 6 To replace the I O module holders reverse these steps Chapter 2 Removal and replacement proce
60. eme GmbH 70548 Stuttgart Informationen in Hinsicht EMVG Paragraph 3 Abs 2 2 Das Ger t erf llt die Schutzanforderungen nach EN 50082 1 und EN 55022 Klasse A EN 55022 Klasse A Ger te m ssen mit folgendem Warnhinweis versehen werden Warnung dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkstorungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Ma nahmen durchzuf hren und daf r aufzukommen EN 50082 1 Hinweis Wird dieses Ger t in einer industriellen Umgebung betrieben wie in EN 50082 2 festgelegt dann kann es dabei eventuell gest rt werden In solch einem Fall ist der Abstand bzw die Abschirmung zu der industriellen St rquelle zu vergr ern Anmerkung Um die Einhaltung des EMVG sicherzustellen sind die Ger te wie in den IBM Handb chern angegeben zu installieren und zu betreiben Australia and New Zealand Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 106 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Chinese Class A warning statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures PEAREAME AR SSH E OAR ICA A Rin E
61. er L s dette f rst GA27 4004 Vejledningen beskriver den fremgangsm de du skal bruge ved tilslutning af kabler og udstyr Copyright IBM Corp 2003 2008 97 Updated July 14 2008 A Gevaar Voordat u begint met het installeren van dit produkt dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information Read This First GA27 4004 In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur A VAARA Ennen kuin aloitat t m n tuotteen asennuksen lue julkaisussa Turvaohjeet Luet m ensin GA27 4004 olevat turvaohjeet T ss kirjasessa on ohjeet siit miten s hk laitteet kaapeloidaan ja kytket n turvallisesti AN Danger Avant d installer le pr sent produit consultez le livret Informations pour la securite Lisez moi d abord GA27 4004 qui d crit les proc dures a respecter pour effectuer les operations de cablage et brancher les equipements lectriques en toute s curit A Vorsicht Bevor mit der Installation des Produktes begonnen wird die Sicherheitshinweise in Sicherheitsinformationen Bitte zuerst lesen IBM Form GA27 4004 Diese Ver ffentlichung beschreibt die Sicherheitsvorkehrungen f r das Verkabeln und Anschlie en elektrischer Ger te 98 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 A Vigy zat Miel tt megkezd
62. er supply from the unit 8 To replace the power supply reverse these procedures Removing the riser card To remove the riser card 1 Follow the instructions in Removing the covers on page 29 2 Follow the instructions in Removing the top plate on page 32 Figure 38 Removing feature cards 3 See Figure 38 to locate any installed feature cards and retaining screws J Remove the screws and pull outward to remove the feature card 4 Follow the instructions in Removing the spline on page 41 Chapter 2 Removal and replacement procedures 49 Updated July 14 2008 TY ARRAN i ol ae 0507 r Figure 39 Serial connectors 5 Note the cable routings and then unplug two serial connectors if installed from the left side of the riser card See in Figure 39 Figure 40 Removing the I O card cables 50 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 6 Remove the four I O card cables if installed See EJ in Figure 40 on page 50 Note the locations for other possible connections Figure 41 Power connector 7 Remove the power connector from the riser card See in Figure 41 Chapter 2 Removal and replacement procedures 51 Updated July 14 2008 WANN eee E E EEEE ETELE 13 EEES EESESSS PY TP PEE S etita Bae Tee ee tee ga 4 i oe ooreeeseeeeeeries Py 22222224 soor iniiis Settee eee wreeees e
63. ers of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment contact your local IBM representative This notice is provided in accordance with Royal Decree 106 2008 of Spain The retail price of batteries accumulators and power cells includes the cost of the environmental management of their waste Perchlorate material special handling may apply Refer to http www dtsc ca gov hazardouswaste perchlorate Appendix C Notices 111 Updated July 14 2008 The foregoing notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part includes a lithium manganese dioxide battery which contains a perchlorate substance Flat panel displays The fluorescent lamp in the liquid crystal display contains mercury Dispose of it as required by local ordinances and regulations Monitors and workstations Trademarks Connecticut Please see the web site of the Department of Environmental Protection at http www ct gov dep for information
64. ghted and protected by the laws of the United States and other countries and by international treaty provisions You may not remove any copyright notices from the Software Intel may make changes to the Software or to items referenced therein at any time without notice but is not obligated to support or update the Software Except as otherwise expressly provided Intel grants no express or implied right under Intel patents copyrights trademarks or other intellectual property rights You may transfer the Software only if the recipient agrees to be fully bound by these terms and if you retain no copies of the Software Limited media warranty If the Software has been delivered by Intel on physical media Intel warrants the media to be free from material physical defects for a period of ninety days after delivery by Intel If such a defect is found return the media to Intel for replacement or alternate delivery of the Software as Intel may select Exclusion of other warranties Except as provided above the software is provided as is without any express or implied warranty of any kind including warranties of merchantability noninfringement or fitness for a particular purpose Intel does not warrant or assume responsibility for the accuracy or completeness of any information text graphics links or other items contained within the Software Copyright IBM Corp 2003 2008 113 Updated July 14 2008 Limitation of liability In n
65. h each of the front mounting tabs forward until it unlatches 4 To replace the I O tray install the clips place it on top of the system and install the screws 28 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Removing the covers The following steps apply to all models and to both the wide and narrow features The covers consists of the following parts e Front bezel e Hinged rear door modesty cover e Top cover A SI ax ling fi Sy Ji DRA SSS SSS Figure 17 Removing the front bezel 1 Remove the front bezel following these steps a See Figure 17 Press the left latch and depress the center latch to loosen the bezel b Press the right latch to release the bezel and pull it forward lifting the bezel from the machine Chapter 2 Removal and replacement procedures 29 Updated July 14 2008 Figure 18 Opening the modesty cover in the middle of the modesty cover and pulling The latches J in Figure 18 will release 2 Open the modesty cover by placing your hand firml automatically 30 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Figure 19 Replacing the top cover 3 See Figure 19 and locate the metal holding clip
66. he spline spe eevn aad ee es eo 4 Removing the I O modules Removing the I O module holders Removing the air duct Models 722 74x 78x and C4x Removing the processor fan Models 742 782 only Removing the heat sink and processor ae Removing the control switch card Removing the power supply Removing the riser card Removing the planar Removing the UPS Removing the expansion housing Removing the UPS battery Removing the front USB card Removing the memory modules l Removing the front service housing components wide models only l Removing the system and bezel latches Removing the pull out handle Removing the cable guide l Removing the cable guide arm assembly i Routing the cables This chapter describes how to remove and replace the field replacement parts Copyright IBM Corp 2003 2008 25 Updated July 14 2008 Before you begin Before you begin any of the following procedures follow these steps 1 Switch the power OFF at the system unit A CAUTION Never attempt to service this product with AC power present Only apply AC power after the machine is fully assembled 2 Disconnect the power cord from the external power source Remove any attached devices and I O connections from the unit 4 Establish personal grounding before touching the units For more information see Federal Communications Commission FCC statement on page 105 5 Before servicing the inside of the machine and afte
67. i a berendez s zembe helyez s t olvassa el a IBM Safety Information Read This First GA27 4004 k nyvecsk ben le rt biztons gi inform ci kat Ez a k nyv le rja milyen biztons gi int zked seket kell megtenni az elektromos berendez s huzaloz sakor illetve csatlakoztat sakor A Pericolo prima di iniziare l installazione di questo prodotto leggere le informazioni relative alla sicurezza riportate nell opuscolo Informazioni di sicurezza Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche A Fare F r du begynner installere dette produktet m du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon Les dette f rst GA27 4004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr A Perigo Antes de iniciar a instala o deste produto leia as informa es de seguran a Informa es de Seguran a Leia Primeiro GA27 4004 Este documento descreve como efectuar de um modo seguro as liga es el ctricas dos equipamentos Appendix B Safety information 99 Updated July 14 2008 A Peligro Antes de empezar a instalar este producto lea la informaci n de seguridad en Informaci n de Seguridad Lea Esto Primero GA27 4004 Este documento describe los procedimientos de sequridad para cablear y enchufar equipos el ctricos A Varning livsfara Innan du b rjar installer
68. in processor board and uses the core USB support provided by the motherboard chipset Model 721 supports the USB 1 1 standard Models 741 742 781 and 782 support the USB 2 0 standard All motherboard USB controllers are Universal Host Controller Interface UHCI compliant Models 7x1 The POS USB PC ports are all driven from the POS riser card and comply with the USB 1 1 standard These controllers are all OHCI compliant except those machines containing the front powered POS USB 2 0 port 16 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Models 7x2 The POS USB PC ports are all driven from the POS riser card and comply with the USB 2 0 standard These controllers are all Universal Host Controller Interface UHCI or Enhanced Host Controller Interface EHCI compliant Unique software interface For the software programmer the SurePOS 720 appear as a PCl based PC system unit with the usual PC peripherals The unique POS function is packaged on the PCI riser card The following unique functions are also provided in the system unit e Two PCI feature card slots or optionally on the Models 742 and 782 1 PCI and 1 x1 Lane PCI Express feature card slots e 128 KB of nonvolatile random access memory NVRAM e A ROM that connects to the system ROM during POST to provide additional function and information e An interface to the RS 485 EIA 485 subsystem if the system is equipped wi
69. ing the failure An optional feature See the service information for the adapter adapter is failing System does not power off Press and hold the power button until the unit powers off when the power switch is approximately 5 seconds pressed Notes 1 Some devices that attach to the system have test instructions Refer to those instructions when testing those devices 2 Record any error message or symptom so that this information is available when service is called 3 When using application software you might receive error messages that apply to the software Refer to the software manual for explanations of those messages 74 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Special tools requirements You may need to order the following tools which are not included in the toolkit e Ethernet wrap plug e Tri connector serial and parallel wrap plug e USB mouse required for POS Device Diagnostics e PS 2 style or POS keyboard Using the RAID application The Redundant Array of Inexpensive Disks RAID application supports Models 742 and 782 with two hard disk drives and the Microsoft Windows operating system RAID provides an error message should one of the two hard disk drives experience a failure See Figure 63 RAID Yolume Degraded x 4 hard drive in a RAID volume is missing and should be replaced to restore data redundancy Click here to ide
70. ly Air duct Models 741 781 and C41 only Spline Riser card Riser card for powered RS 232 ports The system boards are without memory or processor but include heat sink holder System board Models 741 781 and C41 only System board Model 721 only DVI card assembly with cable optional Heat sink assembly Models 741 781 and C41 Heat sink assembly Model 721 only Heat sink holder Models 741 781 and C41 only Processor Model 781 only Processor Models 741 C41 only Processor Model 721 only with heat sink ATX I O spring Memory Models 741 781 and C41 256 M DDR Memory Models 741 781 and C41 512M DDR Memory Models 741 781 and C41 1024 M DDR Memory Model 721 128 M SDRAM Memory Model 721 256M SDRAM Memory Model 721 512M SDRAM Power inlet and cord For Models 721 741 and 781 only I O module common without port 9 USB ports are USB 1 1 I O module common with port 9 USB ports are USB 1 1 I O module RS 485 I O module USB 1 1 I O module 3 powered RS 232 ports I O module powered RS 232 USB 2 0 ports cash drawer port I O module blank Model C41 only Appendix A Parts catalog 85 Assembly 1 continued Updated July 14 2008 Part Number Description Expansion housing close out if no UPS installed Expansion housing wide machines only UPS high voltage optional UPS low voltage optional UPS battery The SurePOS 700 UPS batteries are a consumable item and as s
71. ne T Figure 42 Dump switch 8 Unplug the dump switch from the riser card See I in Figure 42 52 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 w IP n B Sd Tki Zi te EDAIN 118 RNS Cis ESSE SSS ii Oe Se EE DA i RRANTY VOID IF REMOVED 0 5986 r Figure 43 Riser card latch Model 7x2 only 9 Release the mechanical latch see J in Figure 43 retaining the riser card as follows a Tilt the riser toward the latch b With your hand unhook the latch 10 Lift out the riser card All Models 11 To replace the riser card reverse these procedures Note When replacing the riser card ensure that the cash drawer voltage Fash setting matches the voltage setting on the old riser card See drawers on page 18 for additional information Chapter 2 Removal and replacement procedures 53 Updated July 14 2008 Removing the planar 1 Follow the instructions in Removing the covers on page 29 2 Follow the instructions in Removing the top plate on page 32 Follow the instructions in Removing the riser card on page 49 the I O modules on page 42 4 If installed remove the air duct See Removing the air duct Models 722 74x 78x and C4x on page 44 5 _Follow the instructions in Removing the processor fan Models 742 782 only on page 45 Figure 44 Exampl
72. nly the top corners of the memory module align the connector tabs and press down firmly The white tabs J in Figure 54 on the connector on the planar board will close as the module is inserted When inserted correctly the white tabs are completely closed 3 Replace the top plate air duct and covers Chapter 2 Removal and replacement procedures 63 Updated July 14 2008 Removing the front service housing components wide models only This section pertains to models with the front service housing option Removing the system and bezel latches Follow these steps to remove the rear and bezel latches from the 4800 unit 1 Set the unit on a flat surface 2 See Figure 17 on page 29 and follow the steps to remove the front bezel 3 Remove the power supply screw holding the system latch and retain for reuse if E 63 18 224 o08se Nid Figure 55 Removing the system latch 4 Remove the system latch and discard 5 Align the new system latch to the corner of the unit as shown in Figure 55 insert screw and tighten 64 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Figure 56 Removing the bezel latch 6 See Figure 56 and remove the screw holding the bezel latch and remove the latch 7 Position the new bezel latch downward 8 Insert and tighten the screw Chapter 2 Removal and replacement procedures 65 Updated July 14 2008 Removing the
73. nnot connect a RS 485 attached printer and a USB attached printer to a unit at the same time Only one printer can be connected to the system at a time 9A 9B RS 485 scanner or a secondary RS 485 display C B A USB ports C left port is 24 V B and A are powered 12 V Chapter 1 Introducing the SurePOS 700 Models 7 Updated July 14 2008 Cooling Cooling is provided through forced air cooling by a fan contained in the power supply Air vents must not be blocked and the vents must have two inches of clearance from cabinet walls trash cans and papers Environmental and temperature The following environmental characteristics apply e Operating temperature 10 to 40 C 50 to 104 F with 8 to 80 relative humidity e Shipping 40 to 60 C 40 to 140 F e Storage 0 to 60 C 32 to 140 F 8 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Power Attention Hot plugging of powered USB devices is not supported This section describes the power power switches and power management The power requirements for the SurePOS 720 e Input voltage 100 127 V or 200 240 V AC nominal e Frequency 50 60 Hz 3 Hz e Power consumption 60 W typical 200 W max See Table 3 for the maximum continuous DC load rating for each port Table 3 Port DC loads Notes 1 Total 12 V current for all external loads is 5 A max Total 5 V current available for all e
74. ntify the missing drive Figure 63 RAID hard drive failure pop up Determining a hard drive failure When the RAID program indicates a hard drive failure you can determine which drive has failed using one of the following two methods Method one Clicking on the RAID icon 1 From the Microsoft Windows Task bar click on the RAID icon This icon is present only if abnormal activity occurred such as a failed drive and during an array rebuilding The Intel Storage Utility see Figure 64 on page 76 opens 3 RAID is also referred to as the Redundant Array of Independent Disks Chapter 3 Problem determination 75 Updated July 14 2008 Intel R Storage Utility Sealed File view Actions Help Information amp Intel RAID Controllers 48 Intel R 82801FR SATA RAID Controller amp Arrays amp 9 Aray 0 Usage Array member E Volumes Status Normal B VAIL Device Port 1 amp RAID Hard Drives Current Serial ATA Transfer Mode Generation 1 Map i Model WDC WD1200 D 00HBBO ARAA Serial Number WD WMAL91760226 aia Emcor he Firmware 08 02008 Native Command Queuing Support No Write Cache Enabled Yes Size 111 8 GB Number of Volumes 1 Volume Member 1 VAIL Parent Array Array 0 Figure 64 Disk drive failure 2 Determine which hard disk drive has failed by opening the detected hard drive see Figure 64 In the example the detected hard drive s Device Port is 1 therefore the failed hard
75. nto a standby state with AC power applied Protection from AC power events is provided by an optional UPS that can be integrated into the wide footprint unit Support is provided for the following industry standards and conventions e ACPI APM e Wake on LAN e Wake on real time clock alarm e Wake on PS 2 keyboard mouse 12 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Features and options Table 4 Features and options SurePOS 720 SurePOS SurePOS SurePOS 740 SurePOS 780 SurePOS 780 Model 4800 721 720 Model 740 Model Model 4800 742 Model Model 4800 722 4800 741 4800 781 4800 782 Intel Celeron Intel Celeron D Intel Pentium 4 Intel Pentium 4 326 2 5 GHz 2 4 531 3 0 GHz GHz 533Mhz PC133 MHz DDR 333 MHz Max 256 MB DDR2 533 MHz DDR 333 MHz DDR2 SDRAM 128 MB standard 2 GB max 2 256 MB standard Max 512 MB 533 MHz Max standard 512 MB sockets 2 GB max 2 max 2 sockets sockets Hard disk Zero or one 40 GB or larger Zero one or Zero one or two One standard SATA I optional ATA100 7200 RPM two 40 GB or SATA I 7200RPM or two 80 GB or 7200RPM 1 larger 40GB larger standard 2 ATA100 7200 ATA100 7200 optional RPM RPM CD ROM External USB Internal 24X IDE external USB boot support included Video Analog VGA Analog VGA standard interface only no DVI with adapter card option DVI Integrated into chipset Dual display support via PCI featur
76. o event shall Intel or its suppliers be liable for any damages whatsoever including without limitation lost profits business interruption or lost information arising out of the use of or inability to use the software even if Intel has been advised of the possibility of such damages Some jurisdictions prohibit exclusion or limitation of liability for implied warranties or consequential or incidental damages so the above limitation may not apply to you You may also have other legal rights that vary from jurisdiction to jurisdiction Termination of this agreement Intel may terminate this Agreement at any time if you violate its terms Upon termination you will immediately destroy the Software or return all copies of the Software to Intel Applicable laws Claims arising under this Agreement shall be governed by the laws of California excluding its principles of conflict of laws and the United Nations Convention on Contracts for the Sale of Goods You may not export the Software in violation of applicable export laws and regulations Intel is not obligated under any other agreements unless they are in writing and signed by an authorized representative of Intel Government restricted rights The Software is provided with restricted rights Use duplication or disclosure by the Government is subject to restrictions as set forth in FAR52 227 14 and DFAR252 227 7013 et seq or its successor Use of the Software by the Government constitu
77. oduct including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against iinterferencewith licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures European Community contact IBM Technical Regulations Pascalstr 100 Stuttgart Germany 70569 Telephone 0049 0 711 785 1176 Fax 0049 785 1283 E mail ttahn de ibm com Appendix C Notices 105 Updated July 14 2008 Industry Canada Class A Emission Compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit aux normes d Industrie Canada Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada Germany Zulassungsbescheinigung laut dem Deutschen Gesetz uber die elektromagnetische Vertraglichkeit von Geraten EMVG vom 30 August 1995 bzw der EMC EG Richlinie 89 336 Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformitatszeichen CE zu fuhren Verantwortlich fur die Konformitatserklarung nach Paragraph 5 des EMVG ist die IBM Deutschland Informationssyst
78. om the Retail Stores Web site at www ibm com solutions retail store Follow these steps to run the diagnostics 1 Download the appropriate diagnostics image from the Web site and copy it to your media 2 Ensure that your BIOS settings on the terminal are set to allow booting from the media for your installation 3 Boot your system using the executable file Using the BIOS setup program The BIOS Setup Utility is a program for viewing and configuring system functions Some examples of these system functions are e Setting the system time and date e Changing the boot device order e Configuring power management settings e Cash drawer power configuration e Setting passwords The settings controlled by the BIOS Setup utility are stored in nonvolatile memory The default settings for most system functions controlled by the BIOS Setup Utility are acceptable for the majority of environments Navigation and menus Use an attached PC keyboard to execute navigate and configure options Start the BIOS Setup utility during the POST by pressing Del when the system prompts you to enter setup Note If the keyboard is USB connected you must connect to a PC USB port and not a powered USB port Menus allow configuration of different system functions Menus preceded by the gt symbol have submenus Use the arrow key to navigate the menus and use the Esc key to exit them After you select a submenu press Enter to open it Copyright IBM Co
79. ommunications Commission FCC statement on page To remove the heat sink and processor 1 Follow the instructions in Removing the covers on page 29 to remove the front bezel and top cover Follow the instructions in Removing the top plate on page 32 to remove the top plate If installed remove the air duct For Models 7x2 go to step 9 on page 46 For Models 7x1 continue with the steps Chapter 2 Removal and replacement procedures 45 Updated July 14 2008 Figure 34 Heat sink and processor Models 7x1 5 Locate the heat sink latches on each side of the heat sink 6 Press down to unlock each latch and then lift upward on the heat sink JJ to remove Note When the heat sink is removed you can locate the processor W 7 See Figure 34 Press down on the processor latch and move sideways and up to unlock Lift out the processor carefully keeping your fingers on each side of the module 8 Go to step 10 Models 7x2 9 Loosen the four captured screws to remove the heat sink All Models 10 To replace the processor and heat sink reverse these procedures Note Models 742 and 782 contain a LGA 775 CPU socket This socket contains very finely pitched pins You must take care when servicing the CPU as any damage to the socket results in a non functional system board Be sure to use the section cup tool provided with the FRU processor 46 SurePOS 700 Series SurePOS 700 721 741 781 722 742 78
80. ong Ren Road Taipei Taiwan Telephone 0800 016 888 Cable ferrite requirement All cable ferrites are required to suppress radiated EMI emissions and must not be removed Electrostatic Discharge ESD Attention ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person and the part being installed are at the same charge level 108 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 ESD Damage Prevention Anytime a service action involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached to any frame ground ground braid green wire ground or the round ground prong on the AC power plug Coax or connector outside shells can also be used Handling Removed Cards Logic cards removed from a product should be placed in ESD protective containers No other object should be allowed inside the ESD container with the logic card Attach tags or reports that must accompany the card to the outside of the container Product Recycling and disposal This unit must be recycled or discarded according to applicable local and national regulations IBM encourages owners of information technology IT equi
81. ons in Removing the covers on page 29 to remove the front bezel and top cover Follow the instructions in Removing the top plate on page 32 to remove the top plate If installed follow the instructions in Removing the CD ROM on page 33 36 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 IE Figure 24 Hard disk drive and brackets 4 See Figure 24 and remove the screws PJ holding the hard disk drive bracket B 5 Grasp and move the hard disk drive and bracket assembly to the left to release the bottom hooks Then move the unit upward and out Hard Drive Master connector black I TS Slave connector gray Figure 25 Master and slave connectors Chapter 2 Removal and replacement procedures 37 Updated July 14 2008 Unplug the cables attached to the hard disk drive See Figure 25 on page 37 and note that the end connector is the master connector which is black and should always be plugged into the master hard disk drive The slave connector which is gray is installed to an optional second hard disk drive in the lower position Remove the screws fj in Figure 24 on page 37 that hold the hard disk drive to the bracket Slide the hard disk drive in Figure 24 on page 37 out of the bracket To replace the hard disk drive reverse these
82. ort DC loads Features and options Cash drawer jumper settings ON ee p ea oa Power cords for all models Copyright IBM Corp 2003 2008 Actions to isolate the cause of a problem CMOS jumper and pin location by model 13 18 74 81 96 Updated July 14 2008 X SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Preface About this guide This guide describes the removal and replacement procedures for the IBM SurePOS 700 Models 721 741 781 and 722 742 782 which are commonly referred to in this guide as the SurePOS 700 Who should use this guide This guide is to be used by trained point of sale equipment service representatives How this guide is organized This guide is organized as follows Chapter 1 Introducing the SurePOS 700 Models on page 1 describes the physical dimensions features and options of the product Chapter 2 Removal and replacement procedures on page 25 describes the replacement and removal procedures Chapter 3 Problem determination on page 73 describes the problem determination procedures Chapter 4 Diagnostics and configuration settings on page 79 describes the BIOS setup and other control procedures Appendix A Parts catalog on page 83jlists part numbers for field replacable units FRUs Appendix C Notices on page 103 contains trademarks that are referenced in the
83. pment to responsibly recycle their equipment when it is no longer needed IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products Information on IBM product recycling offerings can be found on IBM s Internet site at http Awww ibm com ibm environment products prp shtml Espanol Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IBM recomienda a los propietarios de equipos de tecnologia de la informacion Tl que reciclen responsablemente sus equipos cuando estos ya no les sean utiles IBM dispone de una serie de programas y servicios de devolucion de productos en varios paises a fin de ayudar a los propietarios de equipos a reciclar sus productos de Tl Se puede encontrar informacion sobre las ofertas de reciclado de productos de IBM en el sitio web de IBM http www ibm com ibm environment products prp shtml Notice This mark applies only to countries within the European Union EU and Norway Appliances are labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this
84. powered USB port J is the power section of the connector and g is the standard USB section of connector Powered USB connectors provide the following features e Additional power for USB POS I O devices needing more than 5 V e Unique keying and color coding of the 12 V and 24 V connectors which prevents unintentionally attaching a connector to the wrong type of port e Positive mechanical retention latch between the plug and receptacle to prevent inadvertent disconnections Non POS I O devices The SurePOS 720 support most of the following non POS I O devices e Many but not all USB mass storage devices such as diskette drives CD ROM and memory key Lack of standardization precludes a list of the devices that are not supported Boot mode is supported for most devices that support USB boot e IBM VGA monitors CRT and LCD e Industry standard PC keyboards mice and printers e Standard USB and RS 232 devices with appropriate drivers software and operating systems 20 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 System and driver support This section describes the supported operating systems BIOS information and driver requirements Operating systems Drivers BIOS SurePOS 720 support the following operating systems e 4690 OS V4R1 e Windows 2000 SPx e Windows XP SP2 e WEPOS Windows XP Embedded for Point of Service e IBM Retail Environment for SUSE
85. pull out handle Follow these steps to install the pull out handle 1 Set the unit on a flat surface 2 See Figure 17 on page 29 and follow the steps to remove the front bezel 3 Slide the pull out handle to the left of the clip and rotate as shown Slide to the right to remove Figure 57 Attaching the pull out handle 4 To replace align the handle to the clip at approximately a 45 degree angle See Figure 57 5 Place the pull out handle on the clip and slide it to the right for a secure fit Removing the cable guide Follow these instructions to replace the cable guide 1 Pull the 4800 unit from the front of housing and place on a cart 2 Remove the velcro strap holding the cables 3 Remove the screw holding the cable guide 4 Remove the cable guide from the 4800 unit and also remove the cables 66 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Figure 58 Removing the cable guide To replace 5 Reverse these procedures to reinstall the cable guide Removing the cable guide arm assembly 1 Pull the 4800 unit from the front of housing and place on a cart 2 Extend the cable guide assembly arm and open the velcro strips from the cable guide and the cable guide arm assembly 3 Remove all cables from the cable arm assembly and place aside 4 Remove the cable guide arm assembly by squeezing and lifting it from the bottom peg and then from the top peg Chap
86. r distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Copyright IBM Corp 2003 2008 103 Updated July 14 2008 Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those products This information is for planning purposes only The information herein is subject to change before the products described become available 104 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Electronic emission notices Federal Communications Commission FCC statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is opera
87. r you have removed the top cover verify that no system board LEDs red are illuminated A red LED indicates the presence of power you must remove the AC power cord before continuing o Cables connectors and headphones The following tips will assist you when removing and replacing parts for the SurePOS 720 e All cables and connectors are keyed therefore you cannot insert a cable in an incorrect location e When connecting a powered USB cable to the back of the unit insert the connector with the latch on the bottom A bottom latch allows for ease in disconnecting For the front USB cables insert the connector in the usual manner with the latch on the top Figure 15 Processor power cable e For Models 74 and 78 installing a headphone overrides the line out speaker 26 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 e Models 742 and 782 contain a processor power cable See J in Figure 15 on page 26 26 e Model C42 contains a serial ATA connector e When routing the cables for the front service housing option allow extra length at the connector end by forming a loop before attaching the cable into the cable guide This extra length prevents undue strain on the connector Connecting your cash drawer to SurePOS Models 721 741 and 781 The SurePOS 720 Models 721 741 and 781 are preconfigured from the factory to work correctly with all IBM cash drawers
88. rePOS 720 of products contain an AC97 compatible audio subsystem The product is capable of driving conventional speakers or headphones with the line out output but cannot drive non powered speakers such as the early models of the 4820 display with optional speaker kit Connecting headphones to the front audio jack disconnects the line out jack on the rear PC speaker tones are coupled into the audio subsystem line out Note The front headphone jack is not available on Models 721 and 722 1 Depends upon your operating system Chapter 1 Introducing the SurePOS 700 Models 15 Updated July 14 2008 PC I O The core chipsets have standard interfaces for the following devices e PS 2 keyboard and mouse e Parallel printer e Two RS 232 ports Models 741 742 781 and 782 contain two additional RS 232 channels Drivers are required to enable these ports for all operating systems and are available through the support page on the Web http www iom com solutions retail store support and then select support Because these ports are PCI devices and fully Plug and Play compliant applications must use OS and BIOS calls to discover their locations in the system s I O map Also these applications must be able to share the PCI interrupt structure if interrupt Support is required e USB Model 721 supports two PC USB 1 1 compatible ports on the rear Model 741 and Model 781 support two PC USB 2 0 compatible ports on the rear
89. redpisy v V straha Bezpe ost predpisy Pre taj ako prv GA27 4004 V tejto bro rke s op san bezpe nost postupy pre pripojenie elektrick ch zariaden Pozor Preden zaenete z instalacijo tega produkta preberite poglavje Opozorilo Informacije o vamem rokovanju preberi pred uporabo GA27 4004 To poglavje opisuje pravilne postopke za kabliranje falh BAZIE ZA RARR HE AICR AEREN GA27 4004 PET iR BH See FS Aa Z FR AV A ETET Jak CEFF aR A i Ri IBM Safety Information Read This First GA27 4004 PIN Zea WEF AA AR T U ee Se IE eA Fe he FT Fr 102 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Appendix C Notices This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the users responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pen
90. rew molded storm light gray Screw molded iron dark gray Screw molded litho gray Slanted I O tray storm light gray Slant tray iron dark gray Slant tray litho gray Tabletop integration tray storm light gray Tabletop integration tray iron dark gray Tabletop intergration tray litho gray Cash drawer slant tray litho gray Display filler panel character graphics Printer filler panel DBCS Display filler panel pearl white Display filler panel iron dark gray Keyboard filler panel pearl white Keyboard filler panel iron dark gray Mounting clip Single station printer filler panel pearl Single station printer filler panel iron Tape holder pearl storm PS 2 preferred keyboard Appendix A Parts catalog 93 Updated July 14 2008 Assembly 4 Front service assembly 94 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Assembly 4 continued Part Number Description Housing with modesty cover iron dark gray Housing with modesty cover storm gray Housing with modesty cover litho gray Modesty cover iron dark with lanyard Modesty cover storm with lanyard Modesty cover litho with lanyard Miscellaneous parts Clip Bezel Screw Bezel Clip Stop Chassis Handle Pull out Retainer arm Cable guide arm assembly Cable guide Tray plastic iron dark gray Tray plastic storm gray Tray
91. rp 2003 2008 Updated July 14 2008 Table 1 describes the available models Table 1 Models and descriptions Entry products for cost sensitve applications SurePOS 720 Model 721 VIA C3 1 2 GHz oe Intel Celeron 2 0 GHz Value products that balance cost and high performance SurePOS 740 Model Intel Celeron 2 0 GHz 4800 Intel Celeron 2 0 GHz without installed POS I O ports Intel Celeron D 326 2 5 GHz Intel Celeron D 326 2 5 GHz without installed POS I O ports Intel Celeron D 326 2 5 GHz with Microsoft Windows Embedded for Point of Service preloaded Windows XP Professional preloaded Intel Pentium 4 531 3 0 GHz For compatibility with your hardware peripherals and software applications see Compatibility on page 22 Physical characteristics This section gives you the physical characteristics for the SurePOS 720 as narrow wide and wide with uninterruptible power supply UPS models Dimensions The dimensions for the wide and narrow models are as follows pei _ er mm 475 mm se mm 11 8 ea 17 4 in 18 7 in 4 6 in 26 Ibs Narrow 320 mm 475 mm 116 mm 10 0 kg 12 6 in 18 7 in 4 6 in 22 lbs Wide with UPS 442 mm 475 mm 116 mm 17 7 kg 17 4 in 18 7 in 4 6 in 39 Ibs Controls and indicators Figure 2 on page 3j describes the front panel controls and indicators 2 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008
92. rp 2003 2008 79 Updated July 14 2008 Saving settings Changes made in the BIOS Setup Utility must be saved so they can take affect on the next system boot Exceptions are the time and date which are updated and saved immediately To save changes select Save amp Exit Setup on the main menu or press F10 at any time To exit Setup without saving changes select Exit Without Saving or press Esc on the main menu You can save your settings to a file using the CMOS Save Utility and then copy them to other units using the CMOS Restore Utility These utilities can be downloaded from the IBM Retail Store Solutions Web site at www ibm com solutions retail store Boot device order The boot device order is a setting that you can configure This function controls the devices from which the system can be booted and the order in which they are started This function is located on the Advanced BIOS Features menu as First Boot Device Second Boot Device and Third Boot Device Navigate to each item and press Enter to see a list of available boot devices The system default is e First Boot Device USB HDD e Second Boot Device HDD 0 e Third Boot Device LAN With this setting the system attempts to boot first from a diskette in a USB diskette drive then from hard disk drive 0 then from the LAN If no items are bootable the system will repeatedly try the boot list in order until successful Restoring CMOS default settings To clear yo
93. service life The useful life of a battery in a typical environment is one to three years Input voltage The UPS option cannot sense low versus high line voltages Separate units are designed for low and high line voltages Units cannot be converted between high and low line voltage shows the power outlets and connectors of the UPS Attention Damage to the UPS will occur if incorrect line voltage is applied to the unit System unit interface The UPS has an RS 232 EIA 232 compatible output that can connect to one of the system unit RS 232 ports to communicate UPS status AC power loss low battery to the operating system OS or application The interface is compatible with the Microsoft Windows default UPS implementations 10 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Configuration switches The DIP switches are located on the front panel of the UPS subassembly see J in Figure 9 These switches allow you to select whether the ON or OFF state of the connected system unit controls the operation of the UPS during an AC power outage Standalone mode When both switches are set to the OFF or the up position factory default the UPS always enters battery mode during an AC outage The unit remains in battery mode until AC is restored or until the battery is discharged On battery and low battery signals are available to the associated system when an RS 232 cable conne
94. sing feature applies to each card therefore the system could recognize card 1 USB port B then C before recognizing the USB port D on card 2 3A 3B IBM cash drawer ports Note Port 3A automatically detects an IBM cash drawer Customers with non IBM cash drawers should read the voltage considerations described in Cash drawers on page 18 9A RS 485 scanner or a secondary RS 485 display 6 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 RS 485 and USB configuration shows the RS 485 and USB configuration Figure 8 RS 485 and USB configuration 3A 3B IBM cash drawer ports Note Port 3A automatically detects an IBM cash drawer Customers with non IBM cash drawers should read the voltage considerations described in Cash drawers on page 18 4A IBM RS 485 primary display 5A IBM RS 485 primary POS keyboard 7 RS 485 printer Note You ca
95. t contact your local IBM representative Disposal of IT products should be in accordance with local ordinances and regulations Battery return program For Taiwan This product may contain sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries outside the United States go to http www ibm com ibm environment products batteryrecycle shtml or contact your local waste disposal facility In the United States IBM has established a return process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and other battery packs from IBM equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Please have the IBM part number listed on the battery available prior to your call RA aJ Please recycle batteries 110 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 For the European Union For California Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries an
96. te and high quality information You can use either of these ways to provide feedback e Go to http www ibm com solutions retail store Click Support then click Publications Click the publication comments within the introductory text Provide the requested information and your comments Be sure to include the name and form number of the document in the Publication ID field e Print and complete the form at the end of this document Return the form to IBM by mail or by giving it to an IBM representative If applicable include a reference to the specific location of the text for example the page or table number on which you are commenting Between major revisions of this document there might be minor technical updates The latest version of this document is available on the Retail Store Solutions Web site at www ibm com solutions retail store support publications Copyright IBM Corp 2003 2008 XV Updated July 14 2008 XVI SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Chapter 1 Introducing the SurePOS 700 Models The IBM SurePOS 720 are offered in a wide footprint and a narrow footprint Your packaging options determine the width of the unit A unique cover set feature provides a broad selection of cover options and colors see Table 1 on page 2 Figure 1 Example of the wide and narrow SurePOS 700 series Copyright IBM Co
97. ted cash drawers both drawers must be the same voltage You can configure the cash drawer voltage 24 V or 38 V by using the configuration options on the POS configuration setup program or with the jumper override acre the location of the cash drawer voltage jumper on the riser card and a diagram with the position of the jumpers JP2 JP3 3 O 2 O 1 wt ti a Fi a By l 2 npm a es pe we rs SEa AAA NT Figure 11 Setting the cash drawer using the jumper override Tip Using Adobe Acrobat you can magnify the digital picture to see a close up view of the card Table 5 provides the correct jumper settings for the 24 V and 38 V cash drawers Table 5 Cash drawer jumper settings Voltage Jumper JP2 Jumper JP3 18 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer To operate correctly with the SurePOS Models 721 741 and 781 customers with the 4689 DBCS SurePOS Receipt Journal printer must set the printer voltage to 24 V All other RS 485 printers will work correctly with the SurePOS 700 at the default setting of 38 V To configure the printer voltage to 24 V you set the jumpers JP1 and JP2 Both jumpers must have the same setting Select pins 1 2 for 38 V default or pins 2 3 for 24 V Figure 12 shows the location of the printer jumper
98. ted in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the pr
99. ter 2 Removal and replacement procedures 67 Updated July 14 2008 To replace Figure 59 Positioning the cable guide arm assembly 5 See Figure 59 Fold the cable guide arms so that the screw heads are adjacent to each other 68 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Figure 60 Attaching the cable guide arm assembly 6 See Figure 60 Align the holes on the cable guide arm assembly with the pegs on the 4800 unit Insert the top peg first and then slightly squeeze the unit to insert the bottom peg 7 Complete the steps described in Routing the cables Routing the cables Important Ensuring that the cables are neatly routed reduces entanglements and saves space For ease of installation IBM recommends that you route the cables in the following order 1 Power cord 2 Ethernet 3 Cash drawer and other peripheral devices mouse keyboard printer Follow these instructions to route the cables 1 Complete the instructions described in Removing the cable guide on page 66 2 Open all of the velcro strips on the cable guide and the cable guide assembly arm Chapter 2 Removal and replacement procedures 69 Updated July 14 2008 3 For each cable insert the connector end into the system unit first then route it through the cable guide You can close the velcro loop around the cord at this time or later in the cable routing process
100. tes acknowledgment of Intel s proprietary rights therein Contractor or Manufacturer is Intel Corporation 2200 Mission College Blvd Santa Clara CA 95052 114 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Index A accessibility of publications xii audio and headphones 15 autoexec bat file 22 autosensing cash drawers 18 B battery return program 110 battery European Union 110 BIOS setup program boot device order 80 navigation and menus 79 80 navigation menus 79 BIOS upgradeable 21 boot device order 80 C cable ferrite requirement 108 cables connectors and headphone jacks 26 calling for service 23 cash drawer setting the jumper override 18 voltage settings 18 cash drawers autosensing 18 characteristics physical 2 checklist preliminary for testing 73 Class A compliance statement Australia and New Zealand 106 China 107 European Union 105 FCC USA 105 Germany 106 Industry Canada 106 Japan 107 Taiwan 108 CMOS default settings restoring 80 common removals 25 compatibility hardware and software 22 config sys file 22 configuration settings diagnostics and 79 connections IBM SurePorts 6 D damage from electrostatic discharge 108 DASD optional USB 16 default settings restoring CMOS 80 determining a hard drive failure clicking on the RAID icon 75 entering RAID during start up 75 determining the hard drive that failed clicking on the RAID i
101. th RS 485 ports IBM drivers and operating systems isolate these changes from the application e An interface to the POS USB subsystem IBM drivers and operating systems isolate these changes from the application I O devices SurePOS 720 support a wide range of displays keyboards printers cash drawers and scanners See the IBM Retail Stores Web site at http www ibm com solutions retail store support for a list of currently supported devices Note Additional I O information is available in the following publications USB I O devices SurePOS 700 Series Options and I O Devices Service Guide SY27 0392 RS 485 I O devices Store Systems POST I O Devices Installation and Operation Guide GA27 4028 Chapter 1 Introducing the SurePOS 700 Models 17 Updated July 14 2008 Cash drawers The SurePOS 720 are preconfigured from the factory to work correctly with all IBM cash drawers In this automatic mode the system can correctly detect the difference between IBM 24 V and IBM 38 V cash drawers Cash drawer port 3A provides auto sensing function for an IBM cash drawer Note Automatic mode sets the cash drawer operating voltage for both cash drawer ports If you connect a 24 V cash drawer to port 3A and connect a second drawer it must also be a 24 V drawer If you are using a non IBM drawer the automatic mode will not work correctly and damage to either the cash drawer system unit or both is possible If a customer has two connec
102. tware compatibility 22 software interface unique 17 software license agreement Intel 112 special tools requirements 75 standard features 13 support USB 16 SurePOS Models 721 741 and 781 cash drawers autosensing IBM 27 system and driver support 21 system memory 16 system overview 1 T Taiwanese battery recycling statement 110 trademarks 112 U unique software interface 17 UPS battery life 10 configuration DIP switches 11 host dependent mode 11 input voltage 10 specifications 10 standalone mode 11 116 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 USB DASD optional 16 USB support 16 V video function 15 Index 117 Updated July 14 2008 118 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Part number index Part Number 03R5924 06P5223 08L2684 10N0519 10N1247 10N1248 10N1346 14J1009 14J1010 14J1255 16K8692 16K9262 21R7426 21R7427 21R7431 21R7507 21R7521 21R7522 217525 21R7529 21R7530 21R7531 23K7987 23K7988 23K7992 23K7993 23K8001 23K8002 23K8003 23K8004 23K8005 23K8006 23K8007 23K8008 23K8009 23K8009 23K8010 23K8010 23K8011 23K8012 23K8012 23K8013 23K8014 23K8014 23K8015 23K8017 23K8018 23K8019 23K8020 23K8022 Asm Index Page 1 16 85 2 90 1 86 1 86 3 3 93 3 7 93 3 5 93 3 6 93 3 6 93 3 6 93 3 93 1 16 85 1 1
103. uch the customer is responsible for battery replacement IBM warrants the original UPS battery for 1 year from the ship date to the customer or distributor Replacement batteries P N 23K8052 for the US and Canada can be purchased by calling 1 800 IBM CALL 1 800 426 2255 Customers outside the US and Canada should contact their IBM representative Battery for the system board and the riser I O module mounting kit left and right holders with mounting screws CD ROM Assembly 24x drive and bracket assembled Models 741 781 and C41 CDROM blanking shield Front USB card Models 741 781 and C41 Front USB blank shield Model 721 only Switch LED card with Headphone jack Models 741 781 and C41 Switch LED card without headphone jack Model 721 only Miscellaneous hardware 10 M3 screws 8 M4 flathead screws 4 6 32 screws 2 main feet one center foot PCI blank 8 rubber plugs for cover for both storm light gray and iron dark gray colors 1 headphone jack plug for both storm light gray and iron dark gray colors 1 I O card bumper Vertical stand storm light gray Vertical stand iron dark gray Optional adapter cards 10N0519 Dual display adapter 08L2684 NVRAM adapter 35P5409 Token Ring adapter Cables Cable HDD signal optional Cable HDD primary for Model C41 Cable HDD secondary and CD ROM for Model C41 Cable CD ROM signal Models 741 781 Cable I O module power Models 721 741 and 781 Cable
104. ueezing on the latch and pulling outward 34 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Figure 23 Example of serial ATA connector Model C42 only 4 See Figure 22 on page 34 and remove the screws D from the front of the unit that hold the CD ROM in place 5 Push the CD ROM backward and lift it from the unit 6 To replace the CD ROM reverse these procedures Chapter 2 Removal and replacement procedures 35 Updated July 14 2008 Removing the hard disk drive Models with the front service housing option For models with front service housing installed follow these instructions 1 oo eS Remove the front bezel as follows a See Figure 17 on page 29 Press the left latch and depress the center latch to loosen the bezel b Press the right latch to release the bezel and pull it forward lifting the bezel from the machine See Figure 21 on page 33 Press upward on the latch and use the pull out handle to extend the system unit from the housing Note Be sure to a cart to support the system unit if it is completely removed Open the media access door by removing the two screws If installed follow the instructions in Removing the CD ROM on page 33 Continue with step 4 on page 37 below To replace reverse these steps For all other models Follow these steps to remove and replace the hard disk drive 1 Follow the instructi
105. uide Updated July 14 2008 Appendix D Intel software license agreement final single user The following agreement covers the Ethernet PXE software used with Intel chips in Retail Store System products that are distributed by IBM Important read before copying installing or using Do not use or load this software and any associated materials collectively the Software until you have carefully read the following terms and conditions By loading or using the Software you agree to the terms of this Agreement If you do not wish to so agree do not install or use the Software Copyright license You may copy the Software onto a single computer for your use and you may make one backup copy of the Software subject to these conditions 1 You may not copy modify rent sell distribute or transfer any part of the Software except as provided in this Agreement and you agree to prevent unauthorized copying of the Software 2 You may not reverse engineer decompile or disassemble the Software 3 You may not sublicense or permit simultaneous use of the Software by more than one user 4 The Software may contain the software or other property of third party suppliers some of which may be identified in and licensed in accordance with any enclosed license txt file or other text or file Ownership of software and copyrights Title to all copies of the Software remains with Intel or its suppliers The Software is copyri
106. ur CMOS settings and restore the default settings follow these steps Note Be sure to record your customized settings to reset them later 1 Power off the system unit and disconnect the AC power cord 2 Follow the instructions in Removing the covers on page 29 to remove the covers and in Removing the top plate on page 32 to remove the top plate 80 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Figure 67 Location of CMOS jumper Model 741 and 781 Figure 68 Location of CMOS jumper Model 721 3 See By in or E in Figure 68 to locate your CMOS jumper on the planar See 7 for the correct pins and position to clear your CMOS settings Table 7 CMOS jumper and pin location by model CMOS Jumper Pins for normal operation Pins to clear CMOS 1 2 2 3 4 Move the pins to position 2 3 and wait for 5 seconds 5 Return the pins to position 1 2 6 Re plug the AC cord and power on the system Your system now has the default CMOS settings Note Restoring the CMOS default settings may be necessary if a password is lost or forgotten Chapter 4 Diagnostics and configuration settings 81 Updated July 14 2008 82 SurePOS 700 Series SurePOS 700 721 741 781 722 742 782 Hardware Service Guide Updated July 14 2008 Appendix A Parts catalog This section lists the field replacement unit FRUs for the SurePOS 720 Copyright IBM Corp
107. w system 1 P password resetting 80 PC I O 16 perchlorate 111 physical characteristics 2 power management 12 power switch operation 9 powered USB connectors 20 preliminary checklist for testing 73 printers location of printer jumper on I O card 19 voltage 19 problem determination 73 problem isolation 74 program using the BIOS setup 79 publications related xi R Redundant Array of Inexpensive Disks 22 accessing the RAID setup menu 77 determing a hard drive failure 75 replacing and rebuilding a hard drive 77 using 75 related publications xi removal and replacement procedures 25 air duct 44 before you begin 26 CD ROM 33 control switch card 47 Updated July 14 2008 removal and replacement procedures continued covers 29 exhaust fan 38 hard disk drive 36 heat sink and processor 45 I O module holders 43 I O modules 42 memory modules 62 planar 54 power supply 48 riser card 49 rubber seal 39 spline 41 top plate 32 UPS 56 UPS expansion housing 58 removing cable guide arm and cable guide arm assembly 66 removing the front service housing removing the cable guide and the cable guide arm assembly 66 removing the pull out handle 66 removing the system and bezel latches 64 requirements special tools 75 resetting password 80 restoring CMOS default settings 80 S safety information 97 saving settings 80 service calling for 23 settings diagnostics and configuration 79 setup program using the BIOS 79 sof
108. xternal loads is 5 A max 2 Two printers cannot be attached to the system simultaneously 3 Only one cash drawer can be activated at any time 24 V 38 V cash drawer ports 120 port USB 5 V PS 2 keyboard mouse Total 5 V current for all external loads is 5 A maximum Power switch operation During normal operation the power switch on the SurePOS 700 Series operates as you would expect Push the switch to turn the machine on push it again and the unit powers off There are some exceptions 1 You can program the switch to operate differently For example if your operating system supports power management you can program the switch to behave as a standby or resume switch For more information refer to the documentation included with your operating system or power management software 2 A delay can occur when powering off if you press the power button when the unit is running its power on self test POST 3 Sometimes you cannot initiate a controlled shutdown because the application or system is hung Press and hold the power switch until the unit powers off Note This is not the recommended method of powering off the SurePOS 700 Series Use it only when no other method is available to power off the Chapter 1 Introducing the SurePOS 700 Models 9 Updated July 14 2008 system If you power off the unit by pressing and holding the power switch some programmed events do not function until the unit is powered on again
109. y 14 2008 Video function The integrated chipset on the system board provides the video function Video storage uses system DRAM and utilizes technology that provides extra video memory as needed and releases it back to the operating system when not in use Using the BIOS setup you can permanently allocate memory to system memory or to video memory All video subsystems support modes up to 1600 x 1200 resolution Video drivers are available for many versions of Windows and Linux support for the 4690 is embedded in the operating system DOS uses the video subsystem in standard DOS modes Local area network IBM provides special local area network LAN drivers for the SurePOS 720 without requiring different drivers for different boards The product is shipped with integrated auto sensing 10 100 Mbps Ethernet support and uses Intel LAN hardware Note Existing LAN drivers for 4694 and earlier models of 4800 are not compatible with SurePOS 720 Other LAN information is as follows e Support is provided for Dynamic Host Configuration Protocol DHCP and Preboot Execution Environment PXE but not for the Remote Program Load RPL or Novell NetWare protocols e Wireless connectivity is offered through the use of an added PCI feature card e Compatibility is provided for the following industry standards IEEE 802 3i 10Base T 100Base T physical layer interface IEEE 802 3u auto negotiation Audio and headphones The Su

SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

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