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Acer Travelmate 4720/4320 Service Guide

1. Chapter 1 15 Special Keys You can locate the Euro symbol and the US dollar sign at the upper center and or bottom right of your keyboard The Euro symbol 4 Open a text editor or word processor 2 Either press lt gt at the bottom right of the keyboard or hold AI Gr and then press the lt 5 gt key at the upper center of the keyboard NOTE Some fonts and software do not support the Euro symbol Please refer to www microsoft com tupography fag fag 2 htm for more information The US dollar sign 1 Open a text editor or word processor 2 Either press lt gt at the bottom right of the keyboard or hold Shift and then press the 4 key at the upper center of the keyboard NOTE This function varies according to the language settings 16 Chapter 1 Acer Empowering Technology The Empowering Technology toolbar makes it easy for you to access frequently used functions and manage your new Acer system Displayed by defaultin the upper half of your screen it provides access to the following utilities Acer eNet Management hooks up to location based networks intelligently Acer ePower Management optimizes battery usage via customizable power plans Acer ePresentation Management connects to a projector and adjusts display settings Acer eDataSecurity Management protects data with passwords and encryption Acer eLock Management limits access to external storage media coooo
2. BOTTOM VIEW Lid switch connector Power key switch Launch key switch LCD cable connector Keyboard connector LED board connector Microphone cable connector Fingerprint board connector Touchpad board connector Bluetooth cable connector Speaker cable connector Daughter board connector System fan connector Chapter 1 E Hardware Gap Setting The system has hardware gap for clearing system passwords Refer to page 113 for instructions on how to clear passwords Pas j E E 9 E Short G86 to clear password 12 Chapter 1 Standard Operation Procedures of Clearing BIOS Password and BIOS Recovery For RD and CSD to debug easily the system provide a hardware gap for clearing BIOS password and hotkey to enable BIOS Recovery Clearing BIOS password If a BIOS Password supervisor password and user password is set for security reason BIOS will check the password during POST or when entering the BIOS setup screen However if it is necessary to ignore the password check a jumper shorting procedure must be performed on the gap clear the BIOS password Note Procedure below is used for clearing supervisor password and user password only Power off the system Unplug the power
3. Travelmate 4720 4320 Service Guide Service guide files and updates are available on the ACERICSD web for more information please refer to hilp icsd acer com tw PRINTED IN TAIWAN Revision History Please refer to the table below for the updates made on Travelmate 4720 4320 service guide Copyright Copyright 2007 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation
4. T2 25180 Back 21 Carefully remove the LCD module from the base unit NOTE Make sure the cables are routed well before connecting the cables back to the Chapter 3 69 Separating the Upper Case from the Lower Case 4 See Removing the Battery Pack on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 See Removing the Fan Module on page 60 See Removing the CPU Heatsink Module on page 61 See Removing the CPU on page 62 See Removing the Middle Cover on page 64 See Removing the Keyboard on page 65 10 See Removing the LCD Module on page 66 11 Remove the screw A on the top panel 1 M2x L4 1 Black 16 42 Tum the system over and remove the 11 screws E on the bottom panel Tit 25 18 11 Black Chapter 3 3 Gently detach the upper case from the lower case Removing the Touchpad Board Module See Removing the Battery Pack on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 1 2 E 4 5 See Removing the Fan Module on page 60 6 See Removing the CPU Heatsink Module on page 61 7 See Removing the CPU on page 62 8 See Removing the Middle Cover on page
5. E Chapter 1 Acer eNet Management save network settings for a location to a profile and automatically switch to the appropriate profile when you move from one location to another Settings stored include network connection settings IP and DNS settings wireless AP details ec as well as default printer settings Security and safety cconcems mean that Acer eNet Management does not store username and password information Chapter 1 19 Acer ePower Management 1 Acer ePower Management features a straightforward user interface for configuring your power management options To access this utility select Acer ePower Management from the Empowering Technology toolbar run the program from the Acer Empowering Technology program group in Start menu or right click the Windows power icon in the system tray and select Acer ePower Management Using Power Plans Acer ePower Management comes with three predefined power plans Balanced High performance and Power saver You can also create customized power plans You can create switch between edit delete and restore power plans as described below View and adjust settings for On Battery and Plugged In modes by clicking the appropriate tabs You can open Windows power options by clicking More Power Options NOTE You cannot delete the predefined power plans To create a new power plan Creating customized power plans allows you to save and quickly switch to a person
6. Follow procedures below to isolate the failing FRU Do not isolate non defective FRU 4 Power off computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive DIMM CD DVD ROM drive goooo PC cards 4 Power on the computer 5 Determine if the problem has been resolved 6 Ifthe problem does not recur reconnect the removed devices one at a time until you find the failed FRU 7 Ifthe problem persists replace the following FRU one at a time Do not replace a non defective FRU System board LCD assembly Chapter 4 107 108 Chapter 4 System Block Diagram and Connector Locations System Block Diagram p mem mi F saraa RSIS Et nens Eu L3 L99 ees 9yorvs zaad 199 65 2619 zada 109 Chapter 5 Board Layout Top and Bottom View TOP VIEW Chapter 1
7. 8 8 MB Media transfer 540 300 500 32 Chapter 1 Hard Disk Drive Interface Interface 150 transfer rate Mbytesis max NA 15 tolerance Vallage i 5 1 5 i 5 Bios BIOS vendor Phoenix BIOS Version v0 25 Supported protocols ACPI 1 05 2 0 3 0 compliance PCI 2 2 System HDD Password Security Control INT 13h Extenstions PnP BIOS 1 0a SMBIOS 2 4 BIOS Boot Specification Simple Boot Flag 1 0 Boot Block PCI Bus Power Management interface Specification USB Specification 1 1 2 0 IEEE 1394 1 0 USB 1394 CD ROM Boot Up support PC Card Standard 1995 PCMCIA 3 0 Compliant Device IrDA 1 0 HD audio WIM 2 0 Preboot Execution Environment 2 1 Boot Integrity Service Application Program Interface BIS 1 0 PC2002 2005 compliant Intel Enhanced SpeedStep Technology Intel DPST support ASF 2 0 TPM v1 2 AHCI support AMT 2 5 System Memory Memory controller intel GM365 Express chipset DIMM socket number Z sockets Supports maximum 2 GB for 32 bit OS 4 GB for 64bit OS memory size Vendor Samsung Hynix Nanya Promos Model name M470 HYMP HYMP HYMP NT512 NTIG 91676 6554E T2953 T2953 56456 51256 51256 T64UH TAUB 48240 Z3 EZ3 EZ3 4CP6 4CP8 4CP8 BBOFN HB0B BFW FS ces
8. Intel is registered trademark of Intel Corporation Core Duo and Core 2 Duo are trademarks of Intel Corporation Other brand and product names are trademarks and or registered trademarks of their respective holders Conventions The following conventions are used in this manual SCREEN Denotes actual messages that appear on screen MESSAGES NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures Preface Before using this information and the product it supports please read the following general information 1 This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer s global product offering To better fit local market requirements and enhance product competitiveness your regional office MAY have decided to extend the functionality of a machine e g add on card modem or extra memory capability These LOCALIZED FEATURES will NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnelichannel to provide you with further technical details Please note WHEN ORDERING F
9. p Motta Die 1 van Vdeo memon Ouen Bare Cant arase LAN ca Sorsi Pon 26 Chapter 1 Windows Mobility Center The Windows Mobility Center collects key mobile related system settings in one easy to find place so you can quickly configure your Acer system to fit the situation as you change locations networks or activities Settings include display brightness power plan volume wireless networking on off external display settings display orientation and synchronization status Windows Mobility Center also includes Acer specific settings like Bluetooth Add Device if applicable sharing folders averview sharing service on or off and a shortcut to the Acer user guide drivers and utilities To launch Windows Mobility Center Use the shortcut key lt gt Xo Start Windows Mobility Center from the Control panel Start Windows Mobility Center from the Accessories program group in the Start menu Chapter 1 27 Using the System Utilities Acer BiopProtect for selected models Acer BioProtect Fingerprint Solution is a multi purpose fingerprint software package integrated with the Microsoft Windows operating system Utilizing the uniqueness of one s fingerprint features Acer BioProtect Fingerprint Solution has incorporated protection against unauthorized access to your computer with Pre Boot Authentication PBA centralized password management with Password Bank and fast applicatio
10. 4 See Removing the Battery Pack on page 51 2 See Removing the Middle Cover on page 64 3 Remove the two screws G securing the keyboard 3E 20307 Siver 4 Carefully pry up and out the keyboard and turn it over Chapter 3 65 5 Disconnect the keyboard cable from the mainboard to remove the keyboard Removing the LCD Module See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 See Removing the Fan Module on page 60 See Removing the CPU Heatsink Module on page 61 See Removing the CPU on page 62 See Removing the Middle Cover on page 64 See Removing the Keyboard on page 65 10 Disconnect the LED cable 66 Chapter 3 41 Disconnect the fingerprint cable 12 Disconnect the touchpad cable Chapter 3 67 15 Carefully release the cables from the latches as shown 16 Detach the mylar tape from the LCD coaxial cable 4m 17 Disconnect the LCD coaxial cable from the mainboard 68 Chapter 3 18 Disconnect the cover switch cable fram the mainboard Q 19 Tum the system over and remove the two screws E from the base of the 1 2 M2 5 x L 2 Black 3 0 korem 20 Remove the two screws E from the left and right hinge of the LCD module
11. Acer eRecovery Management backs up and recovers data flexibly reliably and completely o Acer eSettings Management accesses system information and adjusts settings easily ICI o TEN e For more information right click on the Empowering Technology toolbar then select the Help or Tutorial function Empowering Technology Password Before using Acer eLock Management and Acer eRecovery Management you must initialize the Empowering Technology password Right click on the Empowering Technology toolbar and select Password Setup to do so If you have not initialized the Empowering Technology password and run Acer eLock Management or Acer ERecovery Management you will be asked to create it NOTE If you lose the Empowering Technology password there is no way to reset it except by reformatting your system Make sure to remember or write down your password Chapter 1 17 Acer eNet Management Acer eNet Management helps you quickly connect to both wired and wireless networks in a variety of locations To access this utility select Acer eNet Management from the Empowering Technology toolbar or the program from the Acer Empowering Technology program group in Start menu You can also set Acer eNet Management to start automatically when you boot up your PC Acer eNet Management automatically detects the best settings for a new location while offering you the option to manually adjust the settings to match your needs
12. If the battery status indicator does not light up remove the battery pack If the charge indicator still does not light up replace the AC DC charger board Chapter 4 Touchpad Check If the touchpad doesn t work do the following procedures in sequence to correct the problem Do not replace non defective FRU 4 After rebooting run Tracking Pad PS2 Mode Driver For example Syn touch driver 2 Run with the PS 2 mouse function and check if the mouse is working 3 Ifthe PS 2 mouse does not work then click if the main board to switch board FPC is connected properly 4 Ifthe main board to switch board FPC is connected correctly then check if the FFC on the touch pad is connected properly If the FFC on the touch pad PCB is connected correctly check if LS851 JP1 Pin6 5V are pules If yes then replace switch board If not then go to the next step 6 Replace the touch pad PCB 7 Ifthe touch pad stil does not work then replace the FPC on Track Pad PCB After you use the touchpad the pointer drifts on the screen for a short time This self acting pointer movement will occur when a slight steady pressure is applied to the touchpad pointer This symptom is not a hardware problem No actions are necessary to be taken if the pointer movement stops in a short period of time 94 Chapter 4 Power On Self Test POST Error Message The POST error message index lists the error message and their possibl
13. vs ys 0 nec DIMM type DDR2 Synchronous DRAM DIMM speed MHz 667 533 667 s33 667 667 DIMM size 512 1GB 168 512M8 168 1 512 1 512 Video VGA controller Intel GM965 Express chipset wilh integrated 3D graphics Features Intel Graphic Media Accelerator GMA X3000 with up to 256 of Intel Dynamic Video Memory Technology 4 0 8MB of dedicated system memory up to 256MB of shared system memory supporting Microsoft DirectX 9 and DirectX 10 Chapter 1 Audio Audio controller Reallek ALCZ68 Codec Features Two built in Acer 3DSonic stereo speakers Supports high definition audio Built in microphone MS sound compatible PCMCIA Port PONGIA controler TAZ Card type support Type Number of siot One LAN controller Intel ICHBM Broadcom 5785KMLG chipsets LAN connector type RJ45 Features Onboard Gigabit Ethernet PCI E interface support ASF 2 0 Wireless LAN module Vendor Intel Model name Wireless WiFi Link 4965AGN PROMWireless 3945ABG Data throughput 54 Mbps 54 Mbps Protocol 8021190 802 11 albig Interface PCI bus mini PCI socket for wireless PCI bus mini PCI socket for wireless module module Modem Modem controller Intel ICHEM chipset Baud rate 56K Modem connector type RI Bluetooth Module Vendor Foxconn Model name T6OH928 01
14. Asset Tag Number None Product Name TravelMate Extensa 5XXX Manufacturer Name Acer UUID XXXXXXXX XXXX XXXX X XXX X XXX XXX XXX Fi F9 Esc Enter F10 CPU Type of processor currently installed in the system CPU Speed Speed of the processor currently installed inthe system IDEO Model Name Model namo of HDD installed on the primary IDE channel IDEO Serial Number Serial number of HDD installed on the primary IDE channel IDET Model Name Model name of devices installed on the secondary IDE channel The hard disk drive or optical drive model name is automatically detected by the system DE Serial Number Serial number of devices Installed an the secondary IDE channel ATAPI Model Name Model name of the ATAPI CDIDVD ROM drive installed in the system System BIOS Version Version number of the BIOS setup uli VGA BIOS Version Version number of the VGA firmware KBC Version Version number ofthe keyboard controller Serial Number Serial number of the system Asset Tag Number Asset tag number of tho system Product Product name ofthe system Manufacturer Name Name of the manufacturer of tis system Visible only when an internal LAN device is present UUID 32bes NOTE The system configuration information varies in different models 40 Chapter 2 Main Menu Information Advanced Security Boot Exit Ite
15. Cover on page 53 See Removing the Fan Module on page 60 Unfasten the screws A securing the heatsink in the order shown T5 2 14 5 Silver 18 Chapter 3 61 7 Carefully pull the heatsink out of the edge of the main unit 8 Remove the heatsink Removing the CPU See Removing the Battery Pack on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 See Removing the Fan Module on page 60 See Removing the CPU Heatsink Module on page 61 LI 62 Chapter 3 7 Using a flat screwdriver turn the CPU socket latch counter clockwise to release the CPU then remove the CPU Chapter 3 63 Removing the Middle Cover See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 See Removing the Fan Module on page 60 See Removing the CPU Heatsink Module on page 61 Open the LCD screen all the way to facilitate the easy removal of the middle cover Carefully insert the flat screwdriver under the side of the middle cover and gently pry up the middle cover 9 Continue prying the middle cover until the full length of the cover releases from the main unit then remove the caver 64 Chapter 3 Removing the Keyboard
16. Drive Interface Dala transfer rale Wie Wie CD R 24XCAV CD4 CD RW 24XCAV CD4 R 24X RW 24X DVD RARA RWi DVD RW 6x RW single layer DVD RIRIRW 8X 6X SX ZCLV DVD RIR double layer 8X CAV DVD RAM 5X ZCLV Read CD RIRWIROM 24x Max DVD ROM single layer 8X DVD ROM double layer 6X DVD RAM 5X ZCLV DVD R RI RWI RW single layer 8X CAV DVD R 4R double layer 6X CAV Read DVD RAM 5X Wie CD R 24X CD RW 16x DVD R 8X DVD RW 4X DVD RAM 5X DVD R OL 24X DVD R 8x DVD RW 4X Read CD RIRWIROM 24X DVD RIRWIROM Buffer Memory 2MB Interface Enhanced IDE ATAPI compatible Applicable disc format DVD RAM DVD RIRW DVD R SL DLJRW CD R RW DVD ROM DVD RAM DVD R DVD RW DVD R SL DL DVD RW CD R CD RW CD ROM CD ROM XA CD DA CD I CD Extra CD Text Photo CD Video CD Power supply SVDC Battery Vendor Panasonic Sanyo Sony Simplo Battery Type L Mn ion Thon LiMn Lon Packcapacty 6cel 8cek 6cel 6cel 6cel 6 cel 20mAh 24mAh 20mAh 24 20mAh 24mAh 20mAh 24 Lco Vendor AUO CMO 1 Samsung Model name BisTEWosva__ NTATIS LOT LPTATWXT LTN141W3 L01 0 Non glare Non glare TLAl Non glare Non glare B141EW04 V4 N14113 L02 LP141WX1 TLA2 LT
17. Power adapter Hard disk drive amp battery connection board Mainboard coco 102 Chapter 4 Power Related Symptoms The system doesn t power off 1 Power source battery pack and power adapter See Power System Check on page 9 Hold and press the power switch for more than 4 seconds Mainboard Battery can t be charged See Check the Battery Pack on page 93 Battery pack Mainboard EEF OE PCMCIA Related Symptoms System cannot detect the Card PCMCIA d PCMCIA slot assembly 3 Mainboard PCMCIA slot pin is damaged PCMCIA slot assembly Memory Related Symptoms Memory count size appears different from lactual size Run Load Setup Defaults in BIOS Setup Utility then reboot system 3 Mainboard Spoaker Related Symptoms Windows multimedia programs no Audio driver sound comes from the computer J Speaker Mainboard Internal speakers make noise or emit no Speaker pang 3 Mainboard Power Management Related Symptoms The system wil not enter hibernation See Save to Disk 54 on page 44 Keyboard if control is from the keyboard Hard disk drive Mainboard The system doesn t enter hibernation mode land four short beeps every minute JEFF Press 0 and see if the computer enters hibernation mode Touchpad Keyboard Hard disk connection board Hard disk drive Mainboard T
18. Protocol Bluetooth 2 0 Connector ype Mini USB Chapter 1 Keyboard and Input Devices Keyboard controller Winbond WPCB7GSL Model name Acer FineTouch Keyboard Features S degree curve 88 189 key inverted T cursor layout 2 5 mm minimum key travel touchpad pointing device with 4 way scroll button or Acer BioProtect fingerprint reader supporting Acer Finger Nav 4 way control function hotkey controls embedded numeric keypad multi language support three easy launch buttons three productivity keys and two front access communication switches Combo Drive Interface Vendor Sony Panasonic Model name Slim Combo CRX880A UJDA T8G Drive type Internal Slim CD RW DVD combo drive Data transfer rate Write Read CD R 24X DVD ROM 8X CD RW 24x CD ROM 24x Buffer Memory 2MB ZMB Interface IDE IDE Applicable disc format CD R CD RW Multi speed High speed Ultra speed and Ultra speed plus CD DA CD ROM mode 1 CD ROM XA Mode 2 Form 1 Form 2 CD I CD i Bridge Video CD Karaoke CD Photo CD Enhanced CD CD Plus CD Extra CD CD Text DVD ROM DVD Video DVD Audio SACD Hybrid UDF DVD DVD R RW DVD RIRW DVD R DL DVD RAM V1 0 V2 Power Supply VDGC NA DVD Drive Interface Vendor Sony Pioneer Panasonic Model name AD 7530A DVRKITRS 01 850 Drive type Internal Slim DVDICD writer Chapter 1 DVD
19. Unit Disassembly Flowchart MAIN UNIT DISASSEMBLY MAIN UNIT MIDDLE 52 COVER FAN i KEYBOARD CPU HEATSINK Y Ex4 MODULE LCD MODULE cru Y At Ext UPPER CASE Gi y 4 LED INDICATORS BOARD TOUCHPAD BRACKET ASSEMBLY Y Y TOUCHPAD BOARD OQ y DAUGHTER BOARD Ax MAINBOARD ford MODEM BOARD BLUETOOTH BOARD Dx SPEAKER MODULES LOWER CASE FINGERPRINT BOARD Chapter 3 59 Screw List MEX 5600664720 c 2 1 86 9 552280 D 859521480 25 18 8500233735 2 1 8600007220 M25 15 torque 15 ODFET 735 M25 x L5 torque 3 0 Removing the Fan Module See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 Detach the heatsink cable 6 Detach the lin foll tape on the fan 60 Chapter 3 7 Remove the screws H securing the fan to the main unit 12 M25xL5 2 Black 18 8 Remove the fan from the main unit Removing the CPU Heatsink Module See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower
20. a guide for computer problems NOTE The diagnostic tests are intended to test only Acer products Non Acer products prototype cards or modified options can give false errors and invalid system responses Obtain the failing symptoms in as much detail as possible 2 Verity the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation Do not use any power sources when performing an assembly or disassembly procedures 4 If any problems occur you can perform the following visual inspection before you continue Power cords are properly connected and secured There are no obvious shorts or opens There are no bumed or heated components a All components appear normal Chapter 4 System Check Procedures External CD DVD ROM Drive Check Perform the following procedures to isolate the possible problem a controller drive CD ROM NOTE Make sure that the CD ROM does not have any label attached to it The label may damage the drive or cause drive failure 4 Boot from the diagnostic disc and start the diagnostic programs 2 See if CD ROM Test is passed when the program runs the CD ROM Test 3 Follow onscreen instructions If an error occurs reconnect the drive to the connector on the mainboard If the error persists do the following 1 Reconnect the CD DVD ROM drive 2 Replace the CD DVD ROM drive 3 Replace the mainboard Keyboard or Auxili
21. adapter Chapter 1 Rear Panel Ventilation slots Enable the computer to stay cool even after prolonged use n Modem RJ 11 port Connects to a phone line Bottom Panel w gt Battery bay Houses the computer s battery pack Battery lock Locks the battery in position Hard disk bay Houses the computer s hard disk secured with screws Memory compartment Houses the computers main memory Battery release latch Releases the battery to remove the battery pack Chapter 1 Indicators The computer has four easy to read status indicators The front panel indicators are visible even when the computer cover is closed HDD Indicates when the hard disk or optical drive is active a Num lock Lights when Num Lock is activated a Cap lock Lights when Cap Lock is activated Power Lights up when the computer is on A Batey Lights up when the battery is being charged Bluetooth Indicates the status of Bluetooth communication Wireless LAN Indicates the status of wireless LAN communication NOTE Battery LED status during charging Amber Charging Green Charging complete Chapter 1 Easy launch Buttons There are several conveniently located easy launch buttons They are mail Web browser Empowering Key lt gt and one user programmable button Press lt gt lo run th
22. information Acer s International Travelers Warranty ITW Retumed material authorization procedures An overview of all the support services we offer accompanied by alist of telephone fax and email contacts for all your technical queries We are always looking for ways to optimize and improve our services so if you have any suggestions or comments please do not hesitate to communicate these to us Appendix 131 182 Appendix C
23. keyboard controller 16h 122 BIOS ROM checksum 17h Initialize cache before memory aulosize T8h 8254 timer initialization TAR 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h T8443 Tes DRAM refresh 22h 1313 Test 8742 Keyboard Controller 24h Set ES segment register to 4 26h Enable A20 line 28h Autosize DRAM 29h Initialize POST Memory Manager 2A Clear 215 KB base RAM 2h RAM failure on address line xoxo 2E RAM failure on dala bits 00 of low byte of memory bus 2Fh Enable cache before system BIOS shadow 30h 141 1 RAM failure on data bits 0x of high byte of memory bus 32h Test CPU bus clock frequency 38h Initialize Phoenix Dispatch Manager 36h Warm start shut down 38h Shadow system BIOS ROM Autosize cache 30h Advanced configuration of chipset registers E Load altemate registers with CMOS values 42n Initialize interrupt vectors 45h POST device initialization 98 Chapter 4 46h Check ROM copyright notice 8h Check video configuration against CMOS 49h Initialize PCI bus and devices GAR Initialize all video adapters in system 48h QuletBoot start optional ACh Shadow video BIOS ROM ER Display BIOS copyright notice 50h Display CPU type and speed Sh Initialize EISA board 52h Test keyboard San Set key click if enab
24. on page 93 Check the Battery Pa on page 93 Check the Power Adapter Unplug the power adapter cable from the system and measure the output voltage at the plug of the power adapter cable 1 Ifthe voltage is not correct replace the power adapter 2 Ifthe voltage is within range do the following a Replace the System board b Ifthe problem is not resolved see Undetermined Problems on page 107 If the voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 If the power on indicator does not light up check if the adapter s power cord is properly connected to the system 4 Ifthe operational charge does not work see Check the Battery Pack on page 93 Check the Battery Pack Do the folowing Using the software to identify whether problem occurs while the battery pack during recharge or discharge Open Power Management inthe Control Panel 2 Power Meter confirm if the parameters for Current Power Source and Total Battery Power Remaining are correct 3 Repeat the steps 1 and 2 for both battery and adapter Using the hardware to identify whether you should replace the battery pack or not 1 Power off the system 2 Remove the battery pack and measure the voltage between terminals and seven There are seven terminals totally 3 Ifthe voltage is still less than 7 5 Vdc after recharging replace the battery
25. 0 intel Core 2 Duo T7100 Mobile 17300 Mobile T7500 Mobile T7700 Mobile Processor Processor Processor Processor Clock Speeds 18 GHz 20 GHz 22GHz 24 GHz L2 Cache 2M8 4MB 4MB 4MB Front Side Bus 800 MHz Socket Interface Socket P PGAIBGA System Board Major Chipsets System core logic Intel GMQ65 Express Intel ICHEM chipset HDD controller Intel ICHBM chipset Memory controller Intel GM965 Express chipset Video controller Intel GM965 Express chipset Audio controller Codec ALC268 controller T7412 LAN controller Intel ICHBM Broadcom 5785KMLG chipsets Modem controller Intel ICHBM chipset Keyboard controller Winbond WPCB768L Hard Disk Drive Interface rate Mbytes s max Vendor itachi Travelstar SK160 Toshiba Western Digital Model Name HGST HEST HEST mkeo uso MKT2 1 woeo wosz wore HISS 5 3788 3788 3768 3765 OBEV oose oone 41660 41680 41612 41616 x x X x S S vs JAA 95 Josa Josa o Fam factor 25 inch Serial ATA and Interface Capacity GB 60 80 120 160 60 80 120 160 60 80 120 160 Secor size 512 NA 512 Bytes Dataheads 2 gt p 4 gt p s I baad p gt 1 1 B 2 Rotational 5400 5400 5400 speed RPM Data buffer
26. 250V 27101518591 China Power cord 250V 3 pin Gord 10 2507 3P China BK 2701518701 China BK Power cord 250 Spin Gord aly 10A250V BK 27 01518611 Power cord 250V 3 pin Gord 10 250 3 2701518711 tly BK Power cord 2 5A 250V Gode 2 5A 250V Australia BK 2701518621 Australia Power cord ACAIACNZ Power cord ACAIACNZ Annie 27 03218021 Power cord 25A 250V South Cord 25A 250V South Africa 2701818631 Africa BK India 8k Power cord 10A 250V South Gord 10 250V South Africa 2701518721 Africa BK India BK Power cord 125V 2 in PowercordTA 125V 2pin 2701518551 Japan Japan Power code 125V 2pin Power code 125V Japan 2 27 03518 161 Japan pin 124 Chapter 4 Cable cont Power cord 7A 250V 2 pin Korean Tode TA 250V 2P T Korean 2701518531 Power cord 250V 10A 3 pin Israel 250V 10 16 3P Israel 27 01518 761 Miscellaneous LCD screw rubber Rub square LCD 47 TK501 001 Logo plate for panel PLT Acer logo adhesive TM 31 T49V1 001 Logo plate for bezel PLT bezel plate Acer logo 31 4 1 0 1 Name plate TM4720 LBL name plate TM4720 Biwa Acer 40 TK101 001 Screws Screw Screw M2xL3 while 86 00007 220 Screw Screw MZ 5xL6 CR3 8600E33 736 Screw Screw M2 5x4 nylok BZN 86 00F00 734 Screw Screw M2x2 5 nylok 86 00F22 722 Screw 2x6 nylok Screw 2x6
27. 3 Black Brazilian Portuguese 89K Big Ergo Keyboard 14_15KB EV2 89KS Darfon NSKAGKTA KB INTOO 034 Black Belgium Big Ergo Belgian 89K Keyboard 14_15KB EV2 B8KS KB Darfon NSKAGKOA Arabic KB INTO0 035 Black Swiss G Big Ergo 88K LCD module LCD module 14 1 WXGA Non LCD 14 1 WXGA SM TKIOT 001 glare wl antenna w o camera LCD module 14 1 WXGA glare LCD 14 1WXGAG ABS 6M TKJ01 002 wl antenna wl camera Inverter board 17 Darfon Inverter 17 ROHS 19 1 001 VK 21189 406 VK 21189 406 Inverter board 17 FOXCONN Inverter 17 T621240 02 v 00 19 TK501 001 T621240 02 V 00 Inverter board 17 VEC YNV Inverter 17 YNV WO6S 19 501 002 woes Microphone Microphone 23 TK501 003 Wireless antenna left Antenna config L 25 501 001 Wireless antenna right Antenna R 25 501 002 LCD bracket right Bracket LCD R 33 TK501 004 LCD bracket left Bracket LCD L 33 TK501 005 LCD cable CA LCD 50 TK101 001 LCD bezel 14 1 non CCDw ASSY LCD non CCD bezel 60 TKJ01 001 logo LCD cover 14 1 WI hinge and ASSY MGALLCD 80 TK501 008 logo Hinge pack eft right Hinge pack left right 60 101 001 LCD 14 1 WXGA AU LCD 14 1 WXGA AU 1K14105 019 B141EW04 V3 LF Non glare B141EW04 NG 200 nits 16ms LCD 14 1 WXGA AU LCD 14 1 WXGA AU LK 14105 018 B141EW04 V4 LF Glare 200 B141EW04 V4 G nits 16ms LCD 14 1 WXGA Samsung LCD 14 1 W
28. 4 15KB EV2 89KS Darfon NSK AGKO6 KB INTO0 014 Black Portuguese Big Ergo Portuga 89K Keyboard 4 15KB EV289KS KB Darfon NSK AGKON KB INTOO 016 Black Norwegian Big Ergo Norwegi 89K Keyboard 14_15KB EV2 88KS KB Darfon NSK AGKOK KB INTOO 018 Black Korean Big Ergo Korean 88 Keyboard i4 15KB EV293KS Darfon NSK AGKOJ KB INTOO 019 Black Japanese Big Ergo _ Japanes 92K Keyboard 4 15KB EV2 89KS Darfon NSK AGKOE Italian KB INTOO 020 Black Italian Big Ergo 89K Keyboard 14 15KB EV289KS Darfon NSK AGKOQ KB INTOO 023 Black Hungarian Big Ergo Hungar 89K Keyboard 14_15KB EV2 88KS KB Darfon NSK AGKOL Greek KB INTOO 024 Black Greek Big Ergo 88K Keyboard 14 15 2 89KS KB Darfon NSK AGKOG KB INTOO 028 Black German Big Ergo German 89K Keyboard 14 15 2 89KS KB Darfon French KB INTOO 026 Black French Big Ergo Chapter 4 121 Keyboard cont Keyboard i4 ISKB EVZSSKS Darfon NSKCAGK D KBINTODO28 Black Danish Big Ergo Danish 89K Keyboard 14_15KB EV2 89KS KB Darfon NSK AGKOG Czech KB INT00 030 Black Czech Big Ergo 89K Keyboard 14_15KB EV2 88KS Darfon NSK AGKO0 Swiss KB INTOO 031 Black Traditional Chinese Big 88K Ergo Keyboard 14_15KB EV2 89KS Darfon NSK AGKOM Can KBINT00 032 Black Canadian French Big Fren 89K Ergo Keyboard 14_15KB EV2 89KS KB Darfon 5 1 Brazil KB1NT00 03
29. 64 9 See Removing the Keyboard on page 65 10 See Removing the LCD Module on page 66 41 See Separating the Upper Case from the Lower Case on page 70 12 Disconnect the touchpad cable from the touchpad board Chapter 3 44 Remove the four screws C on the touchpad bracket T4 LEEK Siver Terga 15 Detach the touchpad bracket from the upper case 72 Chapter 3 Removing the Fingerprint Board See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 See Removing the Fan Module on page 60 See Removing the CPU Heatsink Module on page 61 See Removing the CPU on page 62 See Removing the Middle Cover on page 64 See Removing the Keyboard on page 65 See Removing the LCD Module on page 66 See Separating the Upper Case from the Lower Case on page 70 See Removing the Touchpad Board Module on page 71 Remove the two screws C securing the fingerprint board to the bracket 1 2 M2x13 2 Silver TE kgfm m Detach the fingerprint board Removing the LED Indicators Board Nome en a See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 See Remo
30. 8 HGST HTS541660 9SA00 HTS541660J9SA00 SURUGA B LF FIW C70P HDD 60GB 5400RPM SATA HDD 60GB WD WD600BEVS KH 06008 007 WD WD600BEVS 22RSTO 22RSTO ML80 LF F W 04 01G04 HDD 80GB 5400RPM SATA HDD 80GB Toshiba KH 08004 010 Toshiba MK8037GSX Gemini MK8037GSX BS LF FIW DL230J HDD 80GB 5400RPM SATA HDD 80GB SATA KH 08007 021 HGST HTS541680J9SA00 HTS541680J9SA00 SURUGA B LF FIW C70P HDD 80GB 5400RPM SATA HDD 80GB WD WD800BEVS KH 08008 033 WD WDB00BEVS 22RST0 ML80 LF F W 04 01G04 22RSTO HDD 120GB 5400RPM SATA Toshiba MK1237GSX Gemini BS LF FIW DL130J HDD 120GB Toshiba MK1237GSX KH 12004 006 HDD 120GB 5400RPM SATA HGST HTS541612 9SA00 SURUGA B LF F W C70P HDD 12068 SATA HTS541612J9SA00 KH 12007 010 HDD 120GB 5400RPM SATA WD WD12008EVS 22RSTO 80 LF F W 04 01G04 HDD 12068 WD WD1200BEVS 22RSTO KH 12008 018 HDD 160GB 5400RPM SATA Toshiba MK1637GSX Gemini BS LF F W DLO30J HDD 160GB Toshiba MK1637GSX KH 16004 001 HDD 160GB 5400RPM SATA HGST HTS5416169A00 SURUGA B LF FW CTOP HDD 16068 HGST HTS541616J9SA00 16007 011 160GB 5400RPM SATA WD WD1600BEVS 22RSTO ML80 LF F W 04 01G04 HDD 16068 WD WD1600BEVS 22RSTO KH 16008 018 Fan Fan Fan 14 Fan Sunon 2 501 001 120 Chapter 4 Heatsink CPU heatsink wio fan AASY
31. 852443006 Agere PCMCIASIUPC PCMCIA slat pin CONN Cardbus 4P 59330 22T28V1001 card slot ooLoc Card bus connector CONN Cardbus 4P 227001007 5 7100 Chapter 4 123 Cable TED board cable CX LED BD FFC EAMG Touchpad cable TA Touchpad FFC 50 TK501002 Modem cable CARE FVG STKS01 008 Bluetooth cable CABTAL 07 501008 FP Scrall Keyboard cable TP BD FFG 50 1KI01 002 Power cord 10A 125 US Gade US 125V BK 277301001 Power cord 10 125 Spin Code 10 T2SV3PUSBK 2701518641 US BK Power cord 25A 125V USA Gord USAW CNS 25A 125V 2701518781 121 Power cord 220V S pin EUR Cord EUR 220V 3P BK 2773071001 Power cable 16A 250V Spin Cord 16A 2507 3P EUR BK 2701518731 EUR BK Power cord 250V S pin UK Code UK 250V BK 27101518541 Power cord BA 250V S pin UK Code 5A 250 UK BK 27103118001 Power cord 10A Spin BK Code Denmark 10A 3P BK 2701518561 Denmark Power 10A 250V 3 pin Code 10A 250V 3P Denmark 2701518671 Denmark BK BK Power cord 10A 250V 3 pin Code South Africa 10A 250V 2701518871 South Africa BK Power cord 16A 250V South Gode 16A 250V South Africa 27 01818 68T Africa BK BK Power cord 10A 250V Swiss Code Swiss Power 10 250V 2701518581 BK Power cord 10A 250V 3 pin Gode 10A 250V 3P Swiss Bk 2701518691 Swiss BK Power cord 10A 250V 3 pin Gord China 10A
32. CIA Test scsi Card Modem Card 32 Lan Card 1394 CardBus Card 105820 CardBus Card Wireless Lan Card Wireless Lan AP Keyboard Memory Card Test SDIMSIMMC SMICFIMicrodrivelXD SD Card MS Card Card XD Cara sw Card cara Microdrive 130 Appendix B Online Support Information This section describes online technical support services available to help you repair your Acer Systems If you are a distributor dealer ASP or TPM please refer your technical queries to your local Acer branch office Acer Branch Offices and Regional Business Units may access our website However some information sources will require a user id and password These can be obtained direclly from Acer CSD Taiwan Acer s Website offers you convenient and valuable support resources whenever you need them In the Technical Information section you can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials BIOS updates Software utilities Spare parts lists ooooo TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website Detailed
33. CPU heatsink Foxconn 60 1KS01 007 CPU Processor CPU Intel Merom Core 2 Dual CPU Merom T7100 1 86 KC 71001 DTP T7100 1 8G 2M 800 PGA CPU Intel Merom Core 2 Dual IC CPU Merom T7300 206 KC 73001 DTP 17300 1 86 2M 800 PGA CPU Intel Merom Core 2 Dual IC CPU Merom T7500 2 26 KC 75001 DTP T7500 2 286 4M 800 PGA CPU Intel Merom Core 2 Dual IC CPU Merom 77700246 KC 77001 DTP T7700 2 4G 4M 800 PGA Keyboard Keyboard 14 15 2 88KS KE Darfon NSK AGK 1D US _ KB INTO0 002 Black US International Big INT 88K Ergo Keyboard 14_15KB EV2 88KS KB Darfon NSK AGKOH KB INTOO 003 Black US Intemational Hebrew Hebrew W88K Big Ergo Keyboard 14_15KB EV2 89KS KB Darfon NSK AGKOU UK 0 004 Black UK Big Ergo 89Keys Keyboard 14 15 2 69KS_ KB Darfon NSK AGKOT K8 INTOO 008 Black Turkish Big Ergo Turkish 89K Keyboard 14_15KB EV2 88KS Darfon NSK AGKOS Thal KBNTOO 006 Black Thailand Big Ergo 88Key Keyboard 14_15KB EV2 89KS KB Darfon NSK AGKOO Swiss 007 Black Swiss G Big Ergo 89K Keyboard 14_15KB EV2 89KS KB Darfon NSK AGKOW KB INTOO 008 Black Swedish Big Ergo Swedish 89K Keyboard 14_15KB EV2 89KS_ KB Darfon NSK AGKOS KB INTO0 009 Black Spanish Big Ergo Spanish 89K Keyboard 14_15KB EV2 69KS_ KB Darfon NSK AGKIF KB INTOO O10 Black Slovenian Big Ergo Sloveni 89K Keyboard 4 15KB EV2 88KS KB Darfon NSK AGKOR KBINTOO 013 Black Russian Big Ergo Russian 88K Keyboard i
34. GLNOI 001 302 18G Intel 3945 MW1 _ MWi Wireless LAN Board WLANBGZTIABGine 3948 KLGLNO1 002 802 11A8G Intel 3945 MW2 MW2 Wireless LAN Board WLANBGZTIABG Intel 3945 KLGLNOT 003 802 11ABG Intel 3945 RW _ RW Wireless LAN Board 602 1756 WLAN PRO Wireless 381586 KIGLNOT 005 Intel 394586 Combo module Assembly combo module 24x ODD NCBZAX combo SMTKEOTOO bracket BRKT ODD 3 501 002 Combo bezel ASSY ODD bezel combo 42 1K007 002 Combo module 24X Panasonic Combo 24X PANIUIDAT60 KO 02407 028 UJDA 780 LF Combo module 24X Sony GomboZ4XSonyCRXSSUA KO 0240E 005 CRXB80A LF wio bezel Myali2 Chapter 4 119 DVD module ODD NSMEX Super mulli drive 5 1 002 Optical bracket BRKT ODD 501 002 DVD RW bezel ASSY ODD bezel SMuli 42 501 002 DVD RW drive 8X Super Mult Pioneer DVR K17RS LF w o bezel S Mult 8X PIOIDVR KT7RS KU 00805 038 DVD RW drive 6X Super Mult Panasonic UJ 850 bezel DVD RW S Mult PAN UJ 850 KU 00807 051 DVD RW drive 8X Super Mult Sony AD 7530A LF w o bezel S Mult Sony AD 7530A KU 0080E 002 HDDIHard Disk Drive HDD holder DASP HLDR DASP HDD protection 42 TK507 004 HOD bracket ASSY HDD bracket 33 TK501 003 HDD 60GB 5400RPM SATA HDD 60GB Toshiba KH 06004 011 Toshiba MK6037GSX Gemini MK6037GSX BS LF FIW DL330J HDD 60GB 5400RPM SATA HDD 60GB SATA KH 06007 01
35. N141W3 LO1 Glare Glare Glare G Glare Screen diagonal mm 14 17 WXGA Display resolution pixels 1280 x 800 1280 x 800 1280 x 768 1280 x 800 Aspect ratio 1630 NA 159 NIA 36 Chapter 1 Leo Active area mm 303 36 x 185 6 N A 3058x1832 3034x1896 Pixel pitch mm 0237 02385 107 0237 Mode TN NA Number of colors 262K 262K 262 144 6bi 262K Color saturation NTSC 45 NA 45 NA Typical white luminance ed 200 220 185 5 200 also called brightness Contrast ratio 2001 300 1 5001 5001 Response time optical rise 18 16 25 25 time fall time msec Power consumption watt 5 1 53 NIA NA Supply voltage v 33 NIA Backlight 1 CCFL NA NIA NA Outine dimensions mm 3195x2058x 3195x205 8x 3200x1990 x 3195x2055x 52 52 55 55 Weight 400 400 400 390 LCD Inverter m omn _ Vendor YEC Foxconn RoHS Model name YNVANGZ T621240 21188 406 Adapter E ___ _ Vendor Delta Lite On shin Model Name 55 _ PA 1650 02WR 0335A19A54 ADP 65KBDFA _ PA 1650 02 AC Output rating 191342 65W 19VI342A 65W 19V 342A 65W Input Vac 90 270 700 240 30 265 System Power Management Of gt Mech Off G3 All devices in the system are tumed off completely Soft Off 82 55 OS initiated shutdown All devices in the system are t
36. RU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines Table of Contents System Specification Features Your Acer Notebook Tour Front View Closed Front View Left View Right View Rear Panel Bottom Panel Indicators Easy launch Buttons Productivity Keys Touchpad Touchpad Basics Using the Keyboard Lock Keys and Embedded Numeric Keypad Windows Keys Hotkeys Special Keys Acer Empowering Technology Empowering Technology Password Acer eNet Management Acer ePower Management Acer ePresentation Management Acer eDataSecurity Management Acer eLock Management Acer eRecovery Management Acer eSettings Management Windows Mobility Center Using the System Utilities Acer BiopProtect for selected models Acer GridVista dual display compatible Launch Manager Norton Internet Security NTI Shadow Hardware Specifications and Configurations System Utilities 39 BIOS Setup Utility Entering BIOS Setup BIOS Setup Primary Menus BIOS Setup Navigation Keys Information Menu Main Menu Advan
37. Removing the Middle Cover on page 64 See Removing the Keyboard on page 65 See Removing the LCD Module on page 66 See Removing the LCD Bezel on page 82 84 Chapter 3 42 See Removing the Inverter Board on page 83 13 Detach the CCD board cable from the CCD board then remove the board 1 2 25 15 2 Silver BS kolem 15 Carefully detach the cables from the latches on the LCD bracket as shown ie 3 e Chapter 3 85 47 Tum the LCD panel over then detach the acetic tapes holding the FPC cable to the edge of the LCD panel and detach the acetic tape securing the FPC connector c 18 Disconnect the FPC cable from the LCD panel Removing the LCD Brackets 4 See Removing the Battery Pack on page 51 2 See Removing the SD Dummy Card on page 51 3 See Removing the Express Dummy Card on page 52 4 See Removing the Lower Cover on page 53 5 See Removing the Fan Module on page 60 6 See Removing the CPU Heatsink Module on page 61 7 See Removing the CPU on page 62 B See Removing the Middle Cover on page 64 9 See Removing the Keyboard on page 65 0 See Removing the LCD Module on page 66 11 See Removing the LCD Bezel on page 82 12 See Removing the Inverter Board on page 83 13 See Removing the LCD with Brackets on page 84 86 Chapter 3 44 Remove the eight screws C se
38. See Removing the Lower Cover on page 53 See Removing the Fan Module on page 60 See Removing the CPU Heatsink Module on page 61 See Removing the CPU on page 62 See Removing the Middle Cover on page 64 See Removing the Keyboard on page 65 See Removing the LCD Module on page 66 See Separating the Upper Case from the Lower Case on page 70 See Remove the Daughter Board on page 74 Remove the screw A holding the mainboard 1 M2x L4 1 Siver 16korem 76 Chapter 3 14 Carefully detach the mainboard from the lower case Removing the Modem Board 4 See Removing the Battery Pack on page 51 2 See Removing the SD Dummy Card on page 51 3 See Removing the Express Dummy Card on page 52 4 See Removing the Lower Cover on page 53 5 See Removing the Fan Module on page 60 6 See Removing the CPU Heatsink Module on page 61 See Removing the CPU on page 62 3 See Removing the Middle Cover on page 64 9 See Removing the Keyboard on page 65 40 See Removing the LCD Module on page 66 11 See Separating the Upper Case from the Lower Case on page 70 Chapter 3 7 42 See Remove the Daughter Board on page 74 13 See Removing the Mainboard on page 76 14 Remove the two screws C on the modem board 1 2 2030 TE 15 Detach the modem board from the mainboard Removing the Bl
39. Set Secondary MAS Disk Password Press Enter io configure the hard disk drive password Password on Boot Enables or disables security check during POST Disabled ar Enabled password efer to the Removing a System Password section for more information on how to remove Chapter 2 43 Setting a System Password D Use the up down keys to select a password parameter Set Supervisor Password Set User Password Set Secondary MAS Disk Password then press Enter A Password box will appear Type a password then press Enter The password may consist of up to six alphanumeric characters A Z a z 0 9 Retype the password to verify the first entry then press Enter again Press F10 Select Yes to save the new password and close the Setup Utility Changing a System Password 1 eae en Use the up down keys to select a password parameter Set Supervisor Password Set User Password or Set Secondary MAS Disk Password then press Enter Type the original password then press Enter Type a new password then press Enter Retype the password to verify the first entry then press Enter again Press F10 Select Yes to save the new password and close the Setup Utility Removing a System Password 1 Use the up down keys to select a password parameter Set Supervisor Password Set User Password Set Secondary MAS Disk Password then press Enter Enter the curr
40. UNPLUG POWER CABLES Ax4 i my LOWER OPTICAL DISK COVER DRIVE MODULE o2 i i Fu y i WLAN HARD DISK OPTICAL DISK BOARD MODULES DRIVE MODULE BRACKET Dx HARD DISK HARD DISK DRIVE RUBBER DRivE HARD DISK ENCLOSURE BRACKET DRIVE Screw List TE SASSZ ARO 360066128 Lm TE SAESZ RO 5 B8 SA2A ARO 25 18 8020212736 F EE 35072272 50 Chapter 3 Removing the Battery Pack 4 Tum base unit over 2 Side the battery lock unlock latch to the unlock position 1 3 Slide and hold the battery release latch to the release position 2 then remove the battery from the main unit 3 Removing the SD Dummy Card 1 See Removing the Battery on page 51 2 Push against the card as if you were pushing it further into the slot letting the card spring out SR Chapter 3 51 3 Remove the card from the slot v Removing the Express Dummy Card 1 See Removing the Battery Pack on page 51 2 Push the eject button all the way in to release the button 3 Push it again to eject the dummy card 4 Remove the card from the slot 52 Chapter 3 Removing the Lower Cover 1 2 4 See Removing the Battery Pack on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 Loosen the four screws A on the lower cover T4 LEED Blac
41. User configuration F9 F10 AHCI Mode Enables or disables access to SATA connectors via he AHCI Enabled Advanced Host Controller Interface Option ROM AHCI is an Disabled interface specification that allows the storage driver to enable advanced SATA features such as Native Command Queuing and hot plug Infrared Port Enables or disables the infrared por Enabled Disabled ASF Configuration Press Enter to configure the Alert Standard Format feature 42 Chapter 2 Security Menu Information Main Advanced Boot Exit User Password ls Supervisor Password Is Secondary MAS Disk Status ltem Specific Help Supervisor Password controls access of the whole setup utility Set User Password Enter It can be used to boot Set Secondary MAS Disk Password Enter up when Password on boot is enabled Password on Boot Disabled Ff m Fo Esc Enter F10 Supervisor Password Is Indicates whether supervisor password has been Clear or Set assigned User Password Is Indicates whether a user password has been Clear or Set assigned Secondary MAS Disk Status Indicates whether a hard disk drive password has Clear or HDD Password Set been assigned Set Supervisor Password Press Enter to configure the supervisor password Sel User Password Press Enter io configure the user password
42. VGA port S video TV out NTSC PAL port Headphones speakeriline out jack Line in jack Microphone jack Ethernet RJ 45 port Modem 80 11 port DC in jack for AC adaptor Power Subsystem a a a ACPI 3 0 CPU power management standard supports Standby and Hibernation power saving modes 44 W 4000 mAh Li ion battery pack 6 cell 3 pin 65 W AC adaptor Chapter 1 Dimensions and weight a oco Width 331 mm 13 03 in Depth 248 mm 9 76 in Height 29 7 41 08 mm 1 17 1 62 in Weight with G cell battery pack 24 kg 6 29 Ibs Environment a a Temperature Operating 5 C to 35 C Non operating 20 C to 65 C Humidity non condensing 20 80 Non operating 20 80 Chapter 1 Your Acer Notebook Tour After knowing your computer features let us show you around your new TravelMate computer Front View 1 Acer CrystalEye 0 3 megapixel web camera for video communication 2 Microphone Internal microphone for sound recording a Display screen Also called Liquid Crystal Display LCD displays computer output 4 Status indicators Light Emitting Diodes LEDs that ight up to show the status of the computer s functions and components 5 Keyboard For entering data into your computer 6 Comfortable support area for your hands when you use the computer 7 Touchpad Touch sensitive pointin
43. Vista is simple to set up 1 Run Acer GridVista and select your preferred screen configuration for each display from the taskbar 2 Drag and drop each window into the appropriate grid 3 Enjoy the convenience of a well organized desktop NOTE Please ensure that the resolution setting of your second monitor is set to the manufacturer s recommended value Chapter 1 29 Launch Manager Tomus ea i CHO rom 3 Cx a Im x Cm JC x CDS En EE Launch Manager allows you to set the four easy launch buttons located above the keyboard You can access the Launch Manager by clicking on Start All Programs and then Launch Manager to start the application Norton Internet Security Norton Interet Security is an anti virus utility that can protect against viruses keeping your data safe and secure How do I check for viruses 1 Double click the Norton Internet Security icon on the Windows desktop 2 Select Tasks amp Scans 3 Select Run Scan to scan your system 4 When the scan is complete review the results of the scan NOTE For optimal security run a Full System Scan when scanning your computer for the first time You can schedule customized virus scans that run unattended on specific dates and times or at periodic intervals If you are using the computer when the scheduled scan begins it runs in the background so that you nat have to stop working For more informatio
44. XGA Samsung LK 14106 010 LTN141W3 LO1 0LF non glare LTN141W3 200 nits 16ms 122 Chapter 4 TCD module TCD 14 1 WXGA Samsung LCD 14 7 WXGA Samsung IK 14106 0T1 cont LTN141W3 L01 G LF Glare LTNt41W3 200 nits 16ms LGD 14 1 WXGALG LCD 14 1 WXGALG 1014108006 LP141WX1 TLA1 LF Non glare LP141EWX1 TLA1 200 nits 16ms LGD 14 1 WXGALG LCD 14 7 WXGALG 1014108007 LP141WX1 TLA2LF Glare 200 LP141EWX1 TLA2 nits 16ms LCD 14 1 WXGA LCD 14 1 WXGA CMO 1014100015 N141I3 LO1 LF Non glare 200 N14113 L01 nits 16ms LED 14 1 WXGA CMO LCD 14 1 WXGA 1014100016 N14113 LO2 LF Glare 200 nits N14113 L02 G 16ms Bluetooth board Bluetooth board Foxconn BT Module Foxconn BCM2045 54 TB2V1 001 BCM2045 VO1 vot Touchpad board Touchpad board Synaptics Touchpad Synaptics TM00450 561501001 450 001 001 LED board LED board LED BD 08576 1 0 557501001 Fingerprint board _ Fingerprint board FPR BD 06577 1M 0 557501003 Gard reader board Card reader board Gard Reader BD 06590 15 58 TK501 005 Mini sensor card Mini sensor card Mini Sensor BD 07522224 __ 58 1KJ07 001 Mainboard Mainboard TM4720 Intel Biwa MB 06237 3 6L w F MB TKSOT 001 GM965 ICHBM LF wl modem CPU and RTC battery Battery RTC battery LI 3V 200mAR BTY Colm CR2032 Mitsubishi 23 TCZV1 004 Modem board Modem board Liteon Delphi Modem MDCO03 ABB FX 22500011 AM3 3 3V only 8852443006 8
45. alized set of power options 4 Click the Create Power Plan icon 8 2 Entera name for your new power plan 3 Choose a predefined power plan to base your customized plan on 4 If necessary change the display and sleep settings you want your computer to use 5 Click OK to save your new power plan To switch between power plans 4 Select the power plan you wish to switch to from the drop down list 2 Click Apply To edit a power plan Editing a power plan allows you to adjust system settings like LCD brightness and CPU speed You can also turn on off system components to extend battery life 4 Switch to the power plan you wish to edit 2 Adjust settings as required 3 Click Apply to save your new settings To delete a power plan You cannot delete the power plan you are currently using If you want to delete the active power plan switch to another one fist 1 Select the power plan you wish to delete from the drop down list 2 Click the Delete Power Plan icon E 20 Chapter 1 Battery status For realtime battery estimates based on current usage refer to the panel in the upper half of the window Click the to view estimated battery life in sleep and hibemate modes Chapter 1 21 Acer ePresentation Management Acer ePresentation Management lets you project your computer s display to an external display device or projector using the hotkey Fn F5 If auto detection hardware is i
46. ameter settings BIOS Setup Navigation Keys Note the following reminders when moving around the Setup utility Use the Left and Right arrow keys to move to the next page or to return to the previous screen J Use the Up and Down arrow keys to select an item Use the and keys to select an option NOTE You can configure a parameter that is enclosed in square brackets Grayed out items have fixed settings and not user configurable J Use the Enter key to display a submenu screen NOTE When a parameter is preceeded by an arrow or gt it means that a submenu screen is available Qj Press F1 for General Help using the BIOS setup J Press F9 to load the default configuration Press F10 to save changes and close the BIOS setup Press Esc to close the BIOSe setup NOTE The parameters on the screens shown in this Guide display default system values These values may not be the same as those in the system System information is subject to different models Chapter 2 ae Information Menu Information Main Advanced Security Bool Exit CPU Type Intel Core TM 2 Duo CPU 17300 2 006Hz CPU Speed 2000 MHz 0000000000000 XXXXXXXX IDE Model Name None IDE Serial Numb None ATAPI Model Nami XXXXXXXXXXX XXX XX XXXX XX System BIOS Version VX XX VGA BIOS Version XXXXXX XXX XXX XXX XXXXXX KBC Version XX XX Serial Number 2X0000000000000000000000
47. and horizontal scrolling is enabled on your touchpad It can be disabled under Mouse settings in Windows Control Panel 12 Chapter 1 Using the Keyboard The keyboard has full sized keys and an embedded keypad separate cursor keys two Windows keys and twelve function keys and two special keys Lock Keys and Embedded Numeric Keypad The keyboard has three lock keys which you can toggle on and off Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the embedded keypad is in numeric mode The keys function as a lt gt lt F11 gt calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad ScrollLock When Scroll Lock is on the screen moves one line up or down when you press the up or lt Fn gt lt F12 gt down arrow keys respectively Scroll Lock does not work with some applications The embedded numeric keypad functions like a desktop numeric keypad It is indicated by small characters located on the upper right corner of the keycaps To simplify the keyboard legend cursor control key symbols are nol printed on the keys Number keys on embedded numbers in a normal NA keypad manner Cursor control keys on embedded Hold Shift while using cursor Hold Fn while us
48. apter is connected to the system and plugged into a wall outlet recovery diskette should be prepared in Windows XP To restore BIOS by using a crisis disk 1 Power off the system 2 Connect a USB floppy drive to the system 3 Insertthe Crisis Disk to the floppy drive 4 Press and hold Fn ESC keys then press power button The system initializes the BIOS recovery process The boot block BIOS starts to restore the failed BIOS code from the crisis recovery diskette Once the process is completed the system will restart fter a successful BIOS recovery procedure RD CSD update the BIOS by regular BIOS flashing procedure 14 Chapter 1 FRU Field Replaceable Unit List This chapter offers the FRU Field Replaceable Unit list in global configuration of Travelmate 4720 4320 Refer to this chapter whenever ordering the parts to repair or for RMA Return Merchandise Authorization NOTE When ordering FRU parts check the most up to date Information available on your regional web or channel For whatever reasons a part number is changed it will NOT be noted on the printed Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list ofthis printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service NOTE To scrap or to return the defective parts follow the local g
49. ary Input Device Check Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected error occurs make sure that the flexible cable extending from the internal keyboard is correctly connected to the mainboard If the keyboard cable connection is correct run the Keyboard Test If the tests detect a keyboard problem do the following procedures in sequence to correct the problems Do not replace a non defective FRU 1 Reconnect the keyboard cable 2 Replace the keyboard 3 Replace the mainboard The following auxiliary input devices are supported by this computer Numeric keypad External keyboard If any of these devices do not function reconnect the cable and repeat above procedures Memory Check NOTE Make sure that the DIMM is properly installed into the connector A loose connection can cause Do the following 1 Boot from the diagnostic diskette and start the diagnostic program 2 Goto the diagnostic memory in the test items 3 Press F2 in the test items 4 Follow onscreen instructions 92 Chapter 4 Power System Check Do the following 1 Remove the battery pack 2 Connect the power adapter and check the power supply 3 Disconnect the power adapter and install the battery pack then check that power supply It you suspect a power problem see the appropriate power supply check in the following list Check the Power Adapter
50. cable Remove the battery pack See page 51 Remove the lower cover See page 53 If necessary remove the memory module See page 53 snappa See illustration below to locate the hardware gap G86 Open Normal Short To clear Supervisor and User password RDICSD can enable or disable this function by jumper shorting the G86 7 Using a eletrical conductivity tool short the two contacts on the hardware gap together Refer to the gap setting on page 112 While resting the tool on the two contacts plug the adapter back in then turn on the system After BIOS POST takes place remove the tool from the switch 10 Reinstall the memory modules and lower cover 41 Tum on the system and press F2 during the bootup to enter the BIOS setup screen Repeat above procedure if the BIOS password is not cleared Chapter 1 113 Recovering BIOS If BIOS flash fails in your system perform a BIOS recovery procedure by using the crisis recovery diskette During this procedure the system will force BIOS to load and execute a special BIOS block also called boot block to restore the BIOS code from the crisis recovery diskette Note the following when restoring the BIOS settings Use the Fn Esc hotkey to enable BIOS recovery during BIOS POST IMPORTANT When using the Fn Esc hotkey to enable BIOS recovery we strongly recommend the following sure the battery pack is installed to the system sure the ad
51. cation Enablelleable the Bluetooth funcion manufacuing min option 3 Wisessconmurisaon Enablelabie the wireless funcion G 0 and eases he Wd Chapter 1 5 Left View 1 2 345 GF oh la Kensington lock slot Connects to a Kensinglor compalible computer security lock 2 Optical drive Tnlernal optical dive accepts CDs or DVDs Optical disk access Lights up when the optical drive is active indicator Optical drive eject Ejects the optical disk from the drive 5 Emergency eject hole Ejecis the drive tray when the computer is turned off 5 USB 20 port Connects to USB 2 0 devices e g USB mouse USB camera 7 Binet card reader Accepts Secure Digital SD MultiMediaCard MMC Memory Stick MS Memory Stick Pro MS PRO and xD Picture Note Only one card can operate at any given time Right View PC Card slot eject button Ejects the PC Card from the slot Try Accepts one Type II PC Card eee TOUA CEE Sa Danes ig USE ES 3 SVidesTVou NTSCI Connects to a television or display device with S video input PAL port 5 s Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network g Exiemal display VGA Connects to a display device e g extemal monitor LOD C projector 7 II Denek Connects ts an AC
52. ced Menu Security Menu Boot Menu Exit Menu Machine Disassembly and Replacement Disassembly Requirements General Information Soonnoooa a gt 11 11 13 13 14 15 16 7 7 18 20 22 23 24 25 26 27 28 28 29 30 31 32 39 39 39 39 40 41 42 43 45 46 47 47 48 Pre disassembly Instructions 48 Disassembly Process 49 External Module Disassembly Process 50 External Modules Disassembly Flowchart 50 Removing the Battery Pack 51 Removing the SD Dummy Card 51 Removing the Express Dummy 52 Removing the Lower Cover 53 Removing the DIMM 53 Removing the WLAN Board Modules 54 Removing the Hard Disk Drive Module 55 Removing the Optical Drive Module 57 Main Unit Disassembly Process 59 Main Unit Disassembly Flowchart 59 Removing the Fan Module 60 Removing the CPU Heatsink Module 61 Removing the CPU 62 Removing the Middle Cover 64 Removing the Keyboard 65 Removing the LCD Module 66 Separating the Upper Case from the Lower Case 70 Removing the Touchpad Board Module n Removing the Fingerprint Board 73 Removing the LED Indicators Board 73 Remove the Daughter Board 14 Removing the Mainboard 76 Removing the Modem Board 7 Removing the Bluetooth Board 78 Removing the Speaker Modules 79 LCD Module Disassembly Process 81 LCD Module Disassembly Flowchart 81 Removing the LCD Bezel 82 Removing the Inverter Board 83 Removing the LCD with Brackets 84 Removing the LCD Brackets 86 Removing the LCD Modul
53. ch cable CA Cover swilch 50 501 004 Middle cover ASSY middle cover 60 501 003 cover ASSY unitioad 60 501 004 ne Chapter 4 Memory SOIN 1GB DDRIIS33 SODIMM DDRII 533168 RN 1GBOB 012 Samsung M470T2953EZ3 MA70T2953EZ3 CD5 CD5 LF SDIMM DDRIIGG7 SODIMM DDRIIGGT 168 KNGBOBOTI Samsung M47072953E23 C6 M470T2953EZ3 C6 LF SDIMM 512MB DDRIG67 SODIMM 512M KN S1208 023 Samsung M470T6554EZ3 M470T6554EZ3 CE6 CESLF SDIMM 1GB DDRII533 Hynix SODIMM 1G RN 16806005 HYMP512S64CP8 C4LF HYMPS12S64CP8 C4 SDIMM 1 DDRIIS67 Hynix SODIMM 1G KN GB0G008 HYMPSI2SGACPE YSLF HYMP512564CP8 Y5 AB SDIMMST2MBDDRIG7 SODIMM 512M KN51206019 Hynix HYMPS64S64CP6 Y5 HYMPSGASGACPO YS AB LF SDIMM 512MB DDRIG67 SODIMM 512M KNET208032 NamyaNTSiZTG4UHBBOFN NTSIZTGAUHBBOFN GC 3CLF SDIMM 1GB 7 Nanya SODIMM 1 KNTGB03014 NT1GTB4USHBOBN 3C NTIGTe4UBHBOBN 3C 6 090 SDIMM 512M8 DDRIGE SODIMM 512M KN ST20N 004 Promos V916764B24QBFW V916764B24QBFW F5 FSLF Wireless LAN Wireless LAN 802 TTABGN WLAN B0271ABGN Kedron KLKDNOT O01 board Kedron MOW1 mowi Wireless LAN 802 TTABGN WLAN 602 17ABGN Kedron KIKDNOTO02 Kedron MOW2 Wireless LAN S02 TTABGN WLAN 802 1ABGN Kedron KIKDNOT O03 Kedron ROW ROW Wireless LAN S02 TTABGN WLAN 602 1TABGN Kedron KIKDNOT 008 Kedron Wireless LAN Board WLANBGZTIABGine 3948 KL
54. computers if you on a network lt CTRL gt S TAB Use the arrow keys to cycle through programs on the taskbar by using Windows Flip 3 D Note Depending on your edition of Windows Vista some shortcuts may not function as described Application key This key has the same effect as clicking the right mouse button it opens B the application s context menu 14 Chapter 1 Hotkeys The computer employs hotkeys or key combinations to access most of the computer s controls like screen brightness volume output and the BIOS utility To activate hotkeys press and hold the Fn key before pressing the other key in the hotkey combination FaF 5 Tot key Displays help on Rot keya FE Aer eSotings Launches the Acer eSetings in Aver Manager FE fear Power Launches the AcerePowerManagementin Acer Sleep Puts the computar in Sleep mode z Fats Display toggle Suiches display culpurbetwoen the display screen extemal monitor f connected and both FFE Screen blank Tuma the display screen backlight a 1o power Press any key to raum FSI Touchpad toggle Tume the intemal touchpad on and of FF Speaker toggle Tums the speakers on and off Faw Volume up Increseas the speaker volume Fay Volume down Decreases the speaker vaure Fux Bighness up Incesses the screen brighinees Fas Brigniness down Decreases the screen brighiness
55. ct the DIMM LED board Mainboard No beep power on indicator tums on and o Power source ballery pack and power adapter See Power ILCD is blank System Check on page 93 Reconnect the LCD connector la Hard disk drive LCD inverter ID la LCD la LCD Inverter la Mainboard No beep power on indicator tums on and J Reconnect the LCD connectors LCD is blank But you can see POST on an LCD inverter ID external GET JQ LCD cable l LCD inverter la Lco Mainboard No beep power on indicator tums on anda i Ensure every connector is connected lightly and blinking cursor shown on LCD during Mainboard POST No beep during POST but system runs 1 Speaker Mainboard Chapter 4 97 Phoenix BIOS Beep Codes 02n Verify Real Mode 03h Disable Non Maskable Interrupt NMI Get CPU type 08h Initialize system hardware 08h Initialize chipset with inital POST values oon Set IN POST fag DAR Initialize CPU registers OBR Enable CPU cache OCh Initialize caches to initial POST values OER Initialize VO component OF 1 the local bus IDE 10 Initialize Power Management Th Load alternate registers with initial POST values 12h Restore CPU control word during warm boat T8h Tnitiaize PCI Bus Mastering devices Initialize
56. curing the left and right LCD brackets to remove the brackets 1 8 iver 16 Removing the LCD Module Hinges See Removing the Battery Pack on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 1 2 3 4 S See Removing the Fan Module on page 60 6 See Removing the CPU Heatsink Module on page 61 7 See Removing the CPU on page 62 See Removing the Middle Cover on page 64 9 See Removing the Keyboard on page 65 10 See Removing the LCD Module on page 66 11 See Removing the LCD Bezel on page 82 12 See Removing the Inverter Board on page 83 13 See Removing the LCD with Brackets on page 84 14 See Removing the LCD Brackets on page 86 15 Remove the two screws I securing the left and right LCD module hinges 1 2 M25 xL5 2 Black 25 Chapter 3 87 16 Remove the left and right hinges from the LCD back caver Removing the Antennas See Removing the Battery Pack on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 See Removing the Fan Module on page 60 See Removing the CPU Heatsink Module on page 61 See Removing the CPU on page 62 See Removing the Middle Cover o
57. e Acer Empowering Technology The mail and Web browser buttons are pre set to email and Internet programs but can be reset by users To set the Web browser mail and programmable buttons run the Acer Launch Manager e Acer Empowering Technology Acer Empowering Technology User programmable Email application user programmable pz Web browser Internet browser user programmable user prog Programmable key User programmable Chapter 1 Productivity Keys Three productivity keys give users one touch access to protection and manageability features for a more secure smarter and easier way to work Lock key quickly locks and secures your system when you need to leave your desk Presentation key prepares your system display for presentation a handy shortcut for busy professionals Sync key synchronizes your system to an externally attached storage device for convenient backup D Lock Launch Windows Lock function Presentation Minimizes your open windows and prepares your display for presenting Sync Launch NTI Shadow 10 Chapter 1 The built in touchpad is a pointing device that senses movement on its surface This means the cursor responds as you move your finger across the surface of the touchpad The central location on the palmrest provides optimum comfort and support Touchpad Basics The foll
58. e Hinges 87 Removing the Antennas 88 Removing the Microphone 89 Troubleshooting 91 System Check Procedures 92 External CD DVD ROM Drive Check 92 Keyboard or Auxiliary Input Device Check 92 Memory Check 92 Power System Check 93 Touchpad Check 94 Power On Self Test POST Error Message 95 Index of Error Messages 96 Phoenix BIOS Beep Codes 98 Index of Symptom to FRU Error Message 102 Intermittent Problems 106 Undetermined Problems 107 System Block Diagram and Connector Locations 109 System Block Diagram 109 Board Layout Top and Bottom View Hardware Gap Setting Standard Operation Procedures of Clearing BIOS Password and BIOS Recovery Clearing BIOS password Recovering BIOS FRU Field Replaceable Unit List Travelmate 4720 4320 Exploded Diagram Travelmate 4720 4320 FRU List Travelmate 4720 4320 Model Definition and Configuration Test Compatible Components Microsoft Windows Vista Environment Test Online Support Information 110 110 112 113 113 114 115 116 118 126 126 129 130 131 System Specification Features Below is a brief summary of the computer s many feature Platform a oo Intel Core 2 Duo Mobile Processor 7300 77500777700 4 MB L2 cache 2 2 2 2 4 GHz 800 MHz FSB and T7100 2 MB L2 cache 1 8 GHz 800 MHz FSB supporting Intel 64 architecture Mobile Intel GM965 Express chipset Intel Wireless WiFi Link 4965AGN dual band quad mode 802 11a big Draft N netw
59. e causes NOTE Perform the FRU replacement or actions in the sequence shown in FRU Action column ifthe FRU replacement does not solve the problem put the original part back in the computer Do not replace a non defective FRU The error messages listed in the coming pages to indicate the BIOS signals on the screen and the error symptoms classified by functions If the symptom is not included on the list please refer to Undetermined Problems NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may indicate a problem with a device such as the way it has been configured NOTE Ifthe system fails after you make changes in the BIOS Setup Utility menus reset the computer enter Setup and install Setup defaults correct the error Chapter 4 95 Index of Error Messages Error Message List Stuck Key See Keyboard or Auxiliary Input Device Check on page 92 System CMOS checksum bad Defaut Ja RTC battery configuration used l Run the BIOS Setup Utility to reconfigure the system time then reboot system Real time clock error ID RTC battery l Run the BIOS Setup to reconfigure system ime then reboot system Mainboard Previous boot incomplete Default Run Load Setup Defaults BIOS Setup Uli configuration used la RTC battery Mainboard invalid Sy
60. ent password then press Enter Press Enter twice without entering anything in the new and confirm password fields After doing this the system automatically sets the related password parameter to Clear m Chapter 2 Boot Menu This menu allows you to set the drive priority during system boot up The system will attempt to boot from the first device on the list If the first device is not available it will continue down the list unti it reaches an available device BIOS setup will display an error message if the drive s specified is not bootable Informati aim Advanced Securit Exit ltem Specific Help Boot priority order 2 1 1 lt t gt or lt 4 gt to 3 CD DVD XXXXXXXXXXX XXX XX XXXX XX ae DEL 4 PCI LAN MBA vXX X X Slot XXXX tip tho list or lt F5 gt 5 to move it down the T USB Key list Press Esc to 8 USB CD DVD ROM escape the menu F9 F10 Chapter 2 45 Exit Menu Information Main Advanced Security Boot ltem Specific Help Exit Discarding Changes Load Setup Defaults Exit System Setup and Discard Changes save your changes to Save Changes CMOS F9 F10 Exi Saving Changes Save changes made and close the BIOS setup Exit Discarding Changes Discards changes made and close the BIOS setup system might not function properly Load Setup Defaults Loads the default settings for all BIOS setup pa
61. ermine number of ATA drives optional Son Initialize hard disk controllers Sh Initialize local bus hard disk controllers 82h Jump to UserPatch 98h Build MPTABLE for multi processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register Sm Fixup Multiprocessor table 98h 12 Search for option ROMs One long two short beeps on checksum failure Son Check for SMART drive optional SA Shadow option ROMs 9 Set Power Management Son 1 security engine optional SER Enable hardware interrupts SFh Determine number of and SCSI drives Ah Sel time of day Aah Check key lock Mh Initialize Typematic rate Aah Erase F2 prompt AAR Scan for F2 key stroke ACh Enter SETUP AER Clear Boot flag BO Check for errors Bah POST done prepare to boot operating system 1 short beep before boot BSh Terminate QuietBoot optional Bh Check password optional Boh Prepare BAR Initialize DMI parameters Initialize PnP Option ROMs BCh Clear parity checkers BDA Display MultiBoot menu BER Clear screen optional BFR Check virus and backup reminders Con Try to boot with INT 19 Gih Initialize POST Error Manager Can 1 error logging Cah Initialize error display function 100 Chapter 4 Cah 1 system error handler PnPnd dual CMOS optional Initialize notebook docki
62. ess The disassembly process is divided into the following stages External module disassembly Main unit disassembly Q LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the mainboard you must first remove the keyboard then disassemble the inside assembly frame in that order Main Screw List LI xU Back Siver 6 SASSZARO 5 E Black 8600681720 c M2xL3 Siver 56 DASEZIRO D Siver 869524 ARO E MISXUS Black 6 0 3 736 2 2 125 Siver 86 00F22 722 M2xL3 Siver 8000007220 H M25 x LS torque 1 6 Black 5600F87 735 25 15 torque 3 0 25 15 torque 25 Black 86 00F00 735 Chapter 3 49 External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you graphic representation on the entire disassembly sequence and instructs you the components that need to be removed during servicing For example if you want to remove the mainboard you must first remove the keyboard then disassemble the inside assembly frame in that order EXTERNAL MODULE DISASSEMBLY TURN OFF POWER AND PERIPHERALS
63. g device which functions like a computer mouse 8 j Click buttons The left and right buttons function ike the left and right mouse buttons left center and right Note The center button serves as 4 way scroll button for selected models or Acer BioProtect fingerprint reader supporting Acer FingerNav 4 way control function for selected models Status indicators Light Emitting Diodes LEDs that ight up to show the status of the computer s functions and components 10 __ Easy launch buttons Buttons for launching frequently used programs 11 Power button Tums the computer on and off 12 Productivity keys Three productivity keys give users one touch access to protection and manageability features for a more secure smarter and easier way to work 13 Empowering key Launch Acer Empowering Technology Chapter 1 Closed Front View 234567 8 910 1 Spesen Taft and ight speakers delver stereo auda ouput 2 m IEEE 1394 port 6 pin Connects to IEEE 1394 devices S ered por Tieraces viih devices eg fared piar and TR aware computen 3 USBz0 por Connects to USB 20 devices e g USB mouse USB camera 5 Uneinjack Accepts audio Ten devices eg audio CD player stereo x walkman mp3 player 5 Megane ac Accepts inputs extemal microphones 4 7 Headphonesspesker Connects is audio ine cul devices Q line out jack e g speakers headphones z Bluetooth communi
64. gement Mode Fah 1 Output one beep before boot Fah Boot to Mini DOS Fen Clear Huge Segment Fm Boot to Full DOS Chapter 4 101 Index of Symptom to FRU Error Message LCD Related Symptoms ICCD backlight doesn t work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted 1 Run Load Setup Defaults BIOS Setup Ulli then reboot system Reconnect the LCD connectors Keyboard if contrast and brightness function key doesn t work LCD inverter ID LCD cable LCD inverter Leo Mainboard oo lUnreadable LCD screen Missing pels in characters Abnormal screen Wrong colar displayed Reconnect the LCD connector LCD inverter ID LCD cable LCD inverter Leo Mainboard ILCD has extra horizontal or vertical ines displayed LED inverter ID LCD inverter LCD cable Leo Mainboard Indicator Related Symptoms Indicator incorrectly remains off or on but system runs correctly d Reconnect the inverter board 3 Mainboard Power Related Symptoms Power shuts down during operation U Power source battery pack and power adapter See Power System Check on page 93 Battery pack Power adapter Hard disk drive amp battery connection board Mainboard The system doesn t power on ojo ooo Power source battery pack and power adapter See Power System Check on page 93 Battery pack
65. he system doesn t enter standby mode later closing the LCD See Save to Disk S4 on page 44 LCD cover switch Mainboard Chapter 4 103 Power Management Related Symptoms The system doesnt resume from See Save to DISK S4 on page 44 hibernation mode Hard disk connection board la Hard disk drive a Mainboard The system doesn t resume from standby o See Save to Disk S4 on page 44 mode after opering the LCD LCD cover switch la Mainboard Battery fuel gauge in Windows doesnt go 21 Remove battery pack and let it cool for 2 hours higher than 20 l Refresh battery continue use battery until power off then charge battery Battery pack Mainboard System hangs intermittently a Reconnect hard disk CD ROM drives Hard disk connection board Mainboard Poripheral Related Symptoms System configuration does not match the Run Load Setup Defaults in BIOS Setup Uli then reboot installed devices system Reconnect hard disk CD ROMIdiskette drives External display does not work correctly Press to switch to LCD ar CRT Mainboard USB does nal work correctly 3 Mainboard Print problems d Run printer self test Printer driver Printer cable a Printer 3 Mainboard Keyboard Touchpad Related Symptoms Keyboard or more keys does not work Reconnect the keyboard cable Keyboard Mainboa
66. ill be no way to decrypt your encrypted file Be sure to safeguard ail related passwords Chapter 1 23 Acer eLock Management Acer eLack Management is simple yet effective utility that allows you to lock removable storage optical and floppy drive devices to ensure that data can t be stolen while your system is unattended Removable Storage Devices includes USB disk drives USB pen drives USB flash drives USB drives USB memory card readers IEEE 1394 disk drives and any other removable storage devices that can be mounted fle system when plugged into the system Optical Drive Devices includes any kind of CD ROM DVD ROM HD DVD or Blu ray drive devices Floppy Drive Devices 3 5 inch floppy drives only To use Acer eLock Management the Empowering Technology password must be set frst Once set you can apply locks to any of the devices types Lock s will immediately be set without any reboot necessary and will remain afler rebooting until removed NOTE If you lose the Empowering Technology password there is no method to reset it except by reformatting your system Make sure to remember or write down your password 24 Chapter 1 Acer eRecovery Management xj Acer eRecovery Management is a versatile backup utility It allows you to create full or incremental backups burn the factory default image to optical disc and restore from previously created backups or reinstall applicat
67. ing cursor keypad control keys control keys Main keyboard keys Hold Fm while typing letters on Type the letters in normal embedded keypad manner Chapter 1 13 Windows Keys The keyboard has two keys that perform Windows specific functions Pressed alone this key has the same effect as clicking on the Windows Windows key a amp Start button it launches the Start menu It can also be used with other keys to provide a variety of functions 8 Open or close the Start menu 8j D Display the desktop 8 E Open Windows Explore lt gt lt F gt Search for a file or folder lt gt lt G gt Cycle through Sidebar gadgets lt gt lt L gt Lock your computer if you are connected to a network domain or switch users if you re not connected to a network domain lt gt M Minimizes all windows lt gt R Open the Run dialog box 8j T Cycle through programs on the taskbar lt gt lt U gt Open Ease of Access Center lt gt X Open Windows Mobility Center lt gt BREAK Display the System Properties dialog box 8 SHIFT M Restore minimized windows to the desktop lt gt TAB Cycle through programs on the taskbar by using Windows Flip 3 D lt gt lt SPACEBAR gt Bring all gadgets to the front and select Windows Sidebar lt CTRL gt S lt F gt Search for
68. ions and drivers By default user created backups are stored to the D drive Acer eRecovery Management provides you with Password protection Empowering Technology password Full and incremental backups to hard disk or optical disc Creation of backups Factory default image User backup image Current system configuration gt Application backup Restore and recovery Factory default image User backup image From previously created CD DVD Reinstall applications drivers SB Acer eRecovery Management mcm K pein th change to assi eraranta backup e morethan BE em NOTE If your computer did not with a Recovery CD System CD please use Acer eRecovery Management s System backup to optical disc feature to burn a backup image to CD or DVD To ensure the best resulls when recovering your system using a CD or Acer eRecovery Management detach all peripherals except the external Acer ODD if your computer has one Including your Acer ezDock Chapter 1 25 Acer eSettings Management 3 Acer eSettings Management allows you to inspect hardware specifications set BIOS passwords and modify boot options Acer eSeltings Management also Provides a simple graphical user interface for navigation Prints and saves hardware specifications Qj Lets you set an asset tag for your system ET 3 soe reno scum pep 0
69. k E 5 Remove the screw B on the lower cover E EEE Black TE koro 6 7 Use a plastic screw driver to pry open the lower cover Remove the lower cover from the lower case Removing the DIMM 1 2 4 See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 Chapter 3 53 5 Push out the latches on both sides of the DIMM socket to release the DIMM 6 Remove the DIMM module 7 Do the same on the other board Removing the WLAN Board Modules See Removing the Battery Pack on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 nappa Remove the mylar tape from the cable 54 Chapter 3 7 Disconnect the two antenna cables from the WLAN board then move the antennas away from the board Remove the two screws C on the WLAN board to release the WLAN board 1 2 M2 x L3 2 Silver 18 Detach the WLAN board from the WLAN socket NOTE When attaching the antennas back to the WLAN board make sure the cable are routed properly Removing the Hard Disk Drive Module 1 2 4 See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the E
70. led E 22 33 Test for unexpected interrupts E Initialize POST display service SAR Display prompt Press F2 to enter SETUP SER Disable CPU cache Ch Test RAM between 512 and 640 KB 60h Test extended memory 62h Test extended memory address lines Gan Jump to User Palchi 66h Configure advanced cache registers Sm Initialize Multi Processor APIC Gah Enable extemal and CPU caches Gon Setup System Management Mode SMM area GA Display extemal L2 cache size Load custom defaults optional Ch Display shadow area message 6ER Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors TCh Setup hardware interrupt vectors TER Initialize coprocessor if present Bon Disable onboard Super l O ports and IRQs ath Late POST device initialization Ban Detect and install external RS232 ports E Configure non MCD IDE controllers Bah Detect and install external parallel ports 85h Initialize PC compatible PnP ISA devices 86h Re initialize onboard VO ports Bh Configure Motherboard Configurable Devices optional 88h Tnilialize BIOS Data Area E Enable Non Maskable Interrupts NMIS Chapter 4 90 BAR Extended BIOS Dala Area BBR Test and initialize PS 2 mouse BCh Initialize floppy controller BFR Det
71. m Specific Help 1 10 10 System Di 04 28 2007 Tab Shift Tab or System Memory 640 KB Enter selects field Extended Memory 2046 Video Memory 256 MB Quiet Boot Enabled Nelwork Boot Enabled F12 Boot Menu Disabled D20 Recover Enabled Im 1 F9 Esc Enter F10 System Time Set the system time folowing the hour minule second format Format HH MM SS hourrminute second System Date Set the date following the weekday month day year format Forma NMIDDIYYYY monthidaylyear System Memory Total size of system memory detected during POST Extended Memory Total size of extended memory during POST Video Memory Total size of VGA memory Quiet Boot When Enabled the BIOS splash screen is displayed during Enabled startup Disabled Network Boat When Enabled the system can be booted from another PC on Enabled your LAN such as a remote server Disabled F12 Boot Menu When Enabled pressing the F12 kay during POST brings up abled menu of devices that you can select to boot Enabled D2D Recovery Enables or disables disk to disk recovery D2D recovery is a Enabled method of restoring the system to factory configurations without Disabled using recovery CDs Chapter 2 41 Advanced Menu Information Main Infrared Port ASF Configuration Enabled Enabled Configure AHCI Mode using options Disabled No configuration Enabled
72. mplemented in the system and the external display supports it your system display will be automatically switched out when an external display is connected to the system For projectors and external devices that are not auto detected launch Acer EPresentation Management to choose an appropriate display setting the restored resolution is correct after disconnecting a projector you need to use an external resolution that is not supported by Acer ePresentation Management adjust your display settings using Display Properties or the utility provided by the graphics vendor 22 Chapter 1 Acer eDataSecurity Management t Acer eDataSecurity Management is an encryption utility that protects your files from being accessed by unauthorized persons It is conveniently integrated with Windows Explorer as a shell extension for quick data encryplion decryption and also supports on the fly fle encryption for Lotus Notes and Microsoft Outlook The Acer eDataSecurily Management setup wizard will prompt you for a supervisor password and default encryption password This password will be used to encrypt fles by default or you can choose to enter your own password when encrypting a file NOTE The password used to encrypt a file is the unique key that the system needs to decrypt it If you lose the password the supervisor password is the only other key capable of decrypting the file If you lose both passwords there w
73. n page 64 See Removing the Keyboard on page 85 10 See Removing the LCD Module on page 66 11 See Removing the LCD Bezel on page 82 12 See Removing the Inverter Board on page 83 onan 13 See Removing the LCD with Brackets on page 84 14 Detach the gasket tape holding the right antenna in place remove the antenna bracket then carefully remove the antenna 88 Chapter 3 15 Detach the gasket tape holding the left antenna in place remove the antenna bracket then carefully remove the antenna ECS Removing the Microphone See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 See Removing the Fan Module on page 60 See Removing the CPU Heatsink Module on page 81 See Removing the CPU on page 62 See Removing the Middle Cover on page 64 See Removing the Keyboard on page 65 10 See Removing the LCD Module on page 66 11 See Removing the LCD Bezel on page 82 12 See Removing the Inverter Board on page 83 13 See Removing the LCD with Brackets on page 84 14 See Removing the Antennas on page 88 15 Carefully remove the microphone cable from underneath the adhesive aluminum fol Chapter 3 B9 46 Remove the microphone 90 Chapter 3 Troubleshooting Use the following procedure as
74. n refer to the Norton Internet Security help files 30 Chapter 1 NTI Shadow NTI Shadow allows users to schedule continuous backup jobs that copy the contents of one or more folders the backup source to another location the backup destination The backup jobs are continuous because they are scheduled to regularly update the data in the backup folder either continuously or in user defined intervals You can schedule a job to run every certain number of minutes on certain days at a specified time or whenever any data in the backup source are modified Shadow can also be configured to archive fle versions If this option is enabled then any file that is saved or overwritten will rigger Shadow to archive the previous version of the file The file versions are stored in Revisions folder in the backup destination Users can configure how many versions of a file to maintain Shadow supports backups on local hard drives USB FireWire external hard drives USB pen drives NAS devices and any drive with drive letter access Launch the utility is as easy as pressing one buttons For more information refer to the NTI Shadow help files 55 7 er sree raa rorem menace Lans avare m _ zd Chapter 1 E Hardware Specifications and Configurations Processor CPU type Intel Core 2 Duo Intel Core 2 Duo Intel Core2 00
75. n website launching and login with Acer FingerLaunch Acer BioProtect Fingerprint Solution also allows you to navigate through web browsers and documents using Acer FingerNav Wilh Acer BioProtect Fingerprint Solution you can now enjoy an extra layer of protection for your personal computer as well as the convenience of accessing your daily tasks with a simple swipe of your finger For more information refer to the Acer BioProtect help files 28 Chapter 1 Acer GridVista dual display compatible enable the dual display feature of your notebook first ensure that a second display is connected then open the Display Settings properties box using the Control Panel or by right clicking the Windows desktop and selecting Personalize Select the secondary monitor 2 icon in the display box and then click the check box Extend the desktop onto this monitor Finally click Apply to confirm the new settings and click OK to complete the process Acer GridVista is a handy utility that offers four pre defined display settings so you can view multiple windows on the same screen To access this function please go to Start All Programs and click on Acer GridVista You may choose any one of the four display settings indicated below Double vertical Triple primary at left Triple primary at right or Quad Acer Gridvista is dual display compatible allowing two displays to be partitioned independently Acer Grid
76. ng optional Initialize notebook docking late Gen Force check oplional Con Extended checksum optional Dan Unknown Interrupt Ifthe BIOS detects error 2C 2E 30 base 512K RAM error it displays an additional word bitmap indicating the address line or bits that falled For example 2C 0002 means address line 1 bit one set has flied 2E 102 means data bits 12 and 5 bits 12 and 5 set have falled in the lower 16 bits Note that error 30 cannot occur on 386SX Systems because they have a 16 rather than 32 bit bus The BIOS also sends the bitmap to the port 80 LED display It first displays the check point code followed by a delay the high order byte another delay and then the low order byte ofthe error It repeats this sequence continuously BIOS Beep Codes for Boot Block in Flash ROM EUR Tnitialize the chipset Eth Initialize the bridge EZh Initialize the CPU ES Initialize the system timer Ean system Eg Check force recovery boot Eg Checksum BIOS ROM ET Got BIOS ED Set Huge Segment Eh Initialize Multiprocessor EAR Initialize OEM special code Initialize and DMA ECh Initialize Memory type EDR Initialize Memory size EER Shadow Boot Block EFh System memory test FOR Initialize interrupt vectors Fn 1 Run Time Clock Fan 1 video Fah Initialize System Mana
77. ng device with Acer BioProtect fingerprint reader supporting Acer FingerNav 4 way control function for selected models 12 function keys four cursor keys two Windows keys hotkey controls embedded numeric keypad international language support independent Euro and US dollar sign keys Chapter 1 Easy launch buttons Acer Empowering Key Internet email user progammable Productivity keys Lock Presentation Syne Front access communication switches WLAN and Bluetooth Two builtin Acer 3DSonic stereo speakers Intel High Definition Audio support Bui MS Sound compatible in microphone Communication a Acer Video Conference featuring Integrated Acer CrystalEye webcam supporting enhanced Acer technology Optional Acer Bluetooth VoIP phone WLAN Intel Wireless WiFi Link 4965AGN dual band quad mode 802 11a big Draft N network connection supporting Acer SignalUp with InviLink wireless technology or Intel PRO Wireless 3945ABG dual band tri mode 802 11a b g Wi Fi CERTIFIED network connection supporting Acer SignalUp wireless technology WPAN Bluetooth 2 0 EDR Enhanced Data Rate LAN Gigabit Ethernet Wake on LAN ready Modem 56K ITU V 92 with PTT approval Wake on Ring ready VO Interface a occocococceoa PC Card slot one Type II 5 in 1 card reader MS MS PRO MMC SD xD Four USB 2 0 ports IEEE 1304 port Fast Infrared FIR port External display
78. nylok 86 501 003 Screw M2 5xL5 black M2 5xL5 black ZNenylok 86 501 001 ZN nlyok Screw M2xLT8 Screw M2x18 nylok 86 501 002 Screw Screw M3x4 86 9A524 ARO Screw Screw wafer nylok Ni 2ML3 86 9A552 3R0 Screw Screw M2x4 wafer Ni 86 9A5524R0 Chapter 4 125 Model Definition and Configuration Travelmate 4720 4320 Appendix A 128 127 Appendix Appendix 18 Test Compatible Components This computer s compatibility is tested and verified by Acer s internal testing department All of its system functions are tested under Windows Vista Business Vista Home Premium and Vista Home Basic environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Travelmate 4720 4320 series Compatibility Test Report released by the Acer Mobile System Testing Department Appendix 129 Microsoft Windows Vista Environment Test ERT Port Test ERT Monitor ECD Monitor Projector pv Audio Jacks Port Test Microphone Head Phone USB Port Test USB 1 1 Mouse USB 1 1 eyboard USB 1 1 Speakar USB 1 USB 17 Camera CCD USB USB 1 1 Card Reader USB 20HDD USB 2 0 DVDICD RW USB 20 HUB USB 2 0 Prinlar USB 2 0 Handy Drive USB 201an USB 20 USB 20 8 Bluetooth Mouse PCM
79. oar on page 78 48 Remove the two screws D holding the left and right speaker modules to the lower case T2 TELA Siver Iorga Chapter 3 79 16 Carefully detach the speaker modules as shown 80 Chapter 3 LCD Module Disassembly Process LCD Module Disassembly Flowchart LCD MODULE DISASSEMBLY LCD MODULE Y Ex2 Hs LED BEZEL INVERTER BOARD 3 LCD ASSEMBLY 3 7 n i pos ioa LcprPc Lert Lco RIGHT Lco BOARD CABLE BRACKET BRACKET pola ee 1 xt LEFT HINGE RIGHT HINGE H MICROPHONE MAIN AUXILIARY ANTENNA ANTENNA H 3 LCD BACK PANEL Main Screw List c AE 5 SASEZIRO M25xL B6O0E3 736 H 25 15 6 00 7 735 T 25x15 8600F00 735 Chapter 3 81 Removing the LCD Bezel See Removing the Battery Pack on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 See Removing the Fan Module on page 60 See Removing the CPU Heatsink Module on page 61 See Removing the CPU on page 62 See Removing the Middle Cover on page 64 See Removing the Keyboard on page 65 10 See Removing the LCD Module on page 66 41 Remove the six rounded sc
80. on PA 1650 06503 011 O2WR LF Yellow O2WR Adapter 65W Liteon PA 1650 ADT 65W PA 1650 02AC LF AP06503 016 02AC LF Adapter 65W Lishin SLS0335A ADT 65W Lishin SLS0335A AP 06506 003 19A54LF LF Yellow 19A54LF Battery Battery Pack 0 6 cell 2 0 BTY Pack L6G 2 0Ah Sanyo BT 00603 039 Battery Pack Lir cell 2 AmAR Sanyo BTY Pack LI 6C 2 4Ah Sanyo 81100603040 Battery Pack Li ion 6 cell BTY Pack 6 2 0Ah Sony BT 00604 017 2 0mAh Sony Battery Pack Lion cell 2 4 BTV Pack LGC 2 4Ah Sony BT 00604 005 Sony Battery Pack Li Mn 6 cell 2 0mAh Panasonic BTY Pack 6 2 0Ah PANA 00605 006 Battery Pack Li Mn 6 cell 2 4mhh Panasonic BTY Pack 6 2 4 PANA BT 00605 007 Battery Pack LiMin 6 cell 2 0 Simplo BTY Pack 6 2 0Ah PANA SMP BT 00607 003 Battery Pack Li 2 4mAh Simplo n 6 cell BTY Pack PANA LiMn 6C 2 4 SMP BT 00607 008 System case Touchpad bracket BRKT TP BD 38 TKS01 001 e PCMCIA dummy card Card bus dummy card 4278171003 SD dummy card SD dummy card 32TK 01001 Cardbus dummy card HLDR cardbus dummy card 42 TKJ01 002 Cardreader dummy card HLDR cardreader dummy 42 TKJ01 003 Lowercase wl speaker ASSY LCase 60 501 001 Speaker Speaker 28 TK501 002 Upper case with fingerprint ASSY U Case Finger printer 60 TK501 002 hole and cover switch cable Cover swit
81. ork connection supporting Acer SignalUp with InviLink Nplfy wireless technology Intel PRO Wireless 3945ABG dual band tri mode 802 1 ta b g Wi Fi CERTIFIED network connection supporting Acer SignalUp wireless technology gt Display and Graphics a oono 14 1 WXGA TFT LCD 1280 x 800 pixel resolution supporting simultaneous multi window viewing via Acer GridVista Mobile Intel GM965 Express chipset with integrated 3D graphics featuring Intel Graphic Media Accelerator GMA X3000 with up to 256 MB of Intel Dynamic Video Memory Technology 4 0 8MB of dedicated system memory up to 256MB of shared system memory supporting Microsoft DirectX 9 and DirectX 10 Dual independent display support 16 7 million colors MPEG 2 DVD hardware assisted capability S video TV out NTSC PAL support Storage Subsystem 80 120 160 GB or larger hard disk drive with Acer DASP Disk Anti Shock Protection enhancement Optical drive options DVD Super Multi double layer drive DVD CD RW combo drive 5 in 1 card reader supporting Secure Digital SD MultiMediaCard Memory Stick MS Memory Stick PRO MS PRO xD Picture xD Input Devices a a a a 88 89 key Acer Fine Touch keyboard with 5 degree curve inverted T cursor layout 2 5mm minimum key travel Seamless touchpad pointing device with 4 way scroll button for selected models Seamless touchpad pointi
82. overnment ordinance or regulations on how to dispose it properly or follow the rules set by your regional Acer office on how to return it Chapter 6 115 Travelmate 4720 4320 Exploded Diagram 116 Chapter 4 LCD hinge LCD back cover LCD cable LCD bracket LCD panel LCD FPC cable LCD bezel M25 x L6 scews Rounded screw caps Middle cover Keyboard M25 x L6 scews Upper case Mainboard System fan Touchpad bracket 5 in 1 card reader PCI card socket Lower case HOD Lower cover 60 4H008 001 33 4H008 001 33 4H009 001 LK 14105 019 LK 14105 018 LK 14108 006 LK 14108 007 LK 14100 015 1 14100 016 50 4H010 011 50 4H010 001 50 4H010 021 60 4H009 001 86 033 736 47 4H005 001 60 4H004 001 9J N8882 K1D 86 00E33 736 60 4H002 001 60 4H001 01 501 001 23 10193 001 33 41004 001 60 4H005 001 KH 08007 021 KH 12004 006 KH 12007 010 KH 12008 018 4240 08 001 NOTE The FRU List is not for Travelmate 4720 4320 The FRU list for Travelmate 4720 4320 is not ready as the service guide released We will update the FRU list as soon as we got the latest FRU list Chapter 4 117 Travelmate 4720 4320 FRU List Sanyo Adapter Adapter 65W Delta SADP Adapter 65W Delta SADP 06501 007 65 DBE LF Yellow 65KB DBE Adapter 65W Delta SADP ADT 65W Delta SADP 65KB 6501013 65 DFA LF DFALF Della Adapter 65W Liteon 1650 ADT 65W Lite
83. owing teaches you how to use the touchpad 4 2 Move your finger across the touchpad 2 to move the cursor Press the left 1 and right 4 buttons located beneath the touchpad to perform selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad is the same as clicking the left button J Use the 4 way scroll 3 button for selected models or Acer BioProtect fingerprint reader 3 supporting Acer FingerNav 4 way control function for selected models to scroll up or down and move left or right a page This button or fingerprint reader mimics your cursor pressing on the right scroll bar of Windows applications Chapter 1 then use finger to drag the cursor on the touchpad Execute Click twice Tap twice at the same quickly speed as double clicking the mouse button Select Click once Tap once Drag Click and hold Tap twice at the same speed as double clicking a mouse button then hold finger to the touchpad on the second tap to drag the cursor Access context Click once Scroll Click and hold to move up downlleft right NOTE When using the touchpad keep it and your fingers dry and clean The touchpad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will increase the Iouchpad s responsiveness NOTE By default vertical
84. rameters Setup Defaults are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings the Discard Changes Discards all changes made in the BIOS setup Save Changes Saves changes made in the BIOS setup 46 Chapter 2 Machine Disassembly and Replacement This chapter contains step by step procedures on how to disassemble the notebook computer for maintenance and troubleshooting Disassembly Requirements disassemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Hex screwdriver Plastic flat screwdriver Dnoooc0 Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 47 General Information Pre disassembly Instructions Before proceeding with the disassembly procedure make sure that you do the following 4 Tum off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Place the system on a flat stable surface 4 Remove the battery pack See Removing the Battery Pack on page 51 48 Chapter 3 Disassembly Proc
85. rd Touchpad does not work Reconnect touchpad cable Touchpad board Mainboard 104 Chapter 4 Modem Related Symptoms Internal modem does not work correctly Ll Modem phone port 3 Modem combo board 3 Mainboard NOTE If you cannot find a symptom ar an error in this list and the problem remains see Undetermined Problems on page 107 Chapter 4 108 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 4 Run the advanced diagnostic test for the mainboard in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors 106 Chapter 4 Undetermined Problems The diagnostic problems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative NOTE Verify hat all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power System Check on page 93
86. rew caps as shown 1 4 M25 18 4 Black 30 kgtom Ez M25 XLS 2 Black 30 kgtom 82 Chapter 3 43 Carefully pry open the LCD bezel and remove the bezel from the LCD module Removing the Inverter Board 1 See 2 See 3 See 4 See 5 See amp See 7 See 8 See 9 See 10 See 11 See Removing the Battery Pack on page 51 Removing the SD Dummy Card on page 51 Removing the Express Dummy Card on page 52 Removing the Lower Cover on page 53 Removing the Fan Module on page 60 Removing the CPU Heatsink Module on page 61 Removing the CPU on page 62 Removing the Middle Cover on page 64 Removing the Keyboard on page 65 Removing the LCD Module on page 66 Removing the LCD Bezel on page 82 42 Remove the screw H that hold the board to the panel T 51507 Black Chapter 3 83 14 15 the inverter board over Disconnect the inverter board cable from its connector then disconnect the 2P cable on the inverter board Remove the inverter board Removing the LCD with Brackets See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 See Removing the Fan Module on page 60 See Removing the CPU Heatsink Module on page 61 See Removing the CPU on page 62 See
87. stem Configuration Data 2 Run Load Setup Defaults in BIOS Setup Uli Mainboard Operating system not found 1 Run the BIOS Setup Util to check he fixed disk and drive A are properly identified CD DVD ROM drive a Hard disk drive Mainboard Power on indicator tums off and LOD is 1 Power source battery pack and power adapter See Power blank System Check on page 93 Ensure every connector is connected tightly and correct 2 Reconnect the Dimm l Mainboard Power on indicator turns on and LCD Power source battery pack and power adapter See Power lis blank System Check on page 93 Reconnect the LCD connector Hard disk drive la LCD cable LCD inverter la Mainboard Power on indicator tums on and LED o Reconnect ie LCD connectors is blank But you can see POST on an O LCD cable extemal CRT a LCD inverter la Lco Mainboard Power on indicator ums on and a l Ensure every connectar is connected tightly and corealy biking cursor shown on LCD during 0 Mainboard Post Failure Fixed Disk 1 Reconnect the hard disk drive connector Run Load Setup Defaults in BIOS Setup Utiity Ia Hard disk drive 2 Mainboard 96 Chapter 4 Error Message List No beep power on Indicator tums off and Power source battery pack and power adapter See Power ILCD is blank System Check on page 93 Ensure every connector is connected tightly and correctly Reconne
88. uetooth Board 4 See Removing the Battery Pack on page 51 2 See Removing the SD Dummy Card on page 51 3 See Removing the Express Dummy Card on page 52 4 See Removing the Lower Cover on page 53 S See Removing the Fan Module on page 60 6 See Removing the CPU Heatsink Module on page 61 7 See Removing the CPU on page 62 B See Removing the Middle Cover on page 64 9 See Removing the Keyboard on page 65 10 See Removing the LCD Module on page 66 11 See Separating the Upper Case from the Lower Case on page 70 12 See Remove the Daughter Board on page 74 13 See Removing the Mainboard on page 76 78 Chapter 3 14 Carefully detach the Bluetooth board from the right spearker module Removing the Speaker Modules See Removing the Battery Pack on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 1 2 3 4 5 See Removing the Fan Module on page 60 6 See Removing the CPU Heatsink Module on page 61 7 See Removing the CPU on page 62 8 See Removing the Middle Cover page 64 9 See Removing the Keyboard on page 65 10 See Removing the LCD Module on page 66 11 See Separating the Upper Case from the Lower Case on page 70 12 See Remove the Daughter Board on page 74 13 See Removing the Mainboard on page 76 14 See Removing the Bluetooth B
89. urned off completely On gt Working G0 S0 Individual devices such as the GPU and hard disk may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD ROM Power Down and Super I O Low Power mode Save to Disk S4 Also called Hibernation Mode System saves all system states and data onto the disc prior to system shutdown Chapter 1 38 Chapter 1 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your system s BIOS Basic Input Output System Since most systems are already properly configured and optimized there is need to run this utility The BIOS setup utility stores basic settings for your system You will need to run this utility if you encounter configuration problems Refer to Chapter 4 Troubleshooting when problem arises Entering BIOS Setup Power on the system to start the system POST process During bootup press F2 to enter the BIOS setup NOTE You must press F2 while the system is booting This key does not work during any other time BIOS Setup Primary Menus There are several tabs an the setup screen corresponding to the six primiary BIOS menus Information Qj Advanced Security Boot Ext In the descriptive table following each of the screen illustrations settings in boldface are the default and suggested par
90. ving the Fan Module on page 60 See Removing the CPU Heatsink Module on page 61 See Removing the CPU on page 62 Chapter 3 73 10 12 See Removing the Middle Cover on page 64 See Removing the Keyboard on page 65 See Removing the LCD Module on page 66 See Separating the Upper Case from the Lower Case on page 70 Remove the screw G on the LED indicators board LEI Siver Tergem 13 the LED board over then detach the LED cable from the board Remove the Daughter Board See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 See Removing the Fan Module on page 60 See Removing the CPU Heatsink Module on page 61 Chapter 3 See Removing the CPU on page 62 See Removing the Middle Cover on page 64 See Removing the Keyboard on page 85 10 See Removing the LCD Module on page 66 11 See Separating the Upper Case from the Lower Case on page 70 2 Disconnect the Bluetooth board cable from the mainboard LEASE Chapter 3 75 15 Detach the daughter board Removing the Mainboard See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52
91. xpress Dummy Card on page 52 See Removing the Lower Cover on page 53 Chapter 3 55 5 Pull the HDD module out by pulling on the mylar attached to it gently slide out the HDD module from its bay NOTE To prevent damage to device avoid pressing down on it or placing heavy objects on top of it 6 Remove the HDD rubber enclosure by gently prying open the enclosure starting on either side 3 and proceeding down the bottom 4 and towards the top of the disk 5 then pull it up to detach from the HDD module 6 56 Chapter 3 7 Remove the two screws D on the HDD bracket 7 M3x L4 2 Siver 18 8 Remove the bracket as shown Removing the Optical Drive Module See Removing the Battery on page 51 See Removing the SD Dummy Card on page 51 See Removing the Express Dummy Card on page 52 See Removing the Lower Cover on page 53 Tum the base unit over then remove the screw E on the bottom side of the M25 L 1 Black TE kgfm Chapter 3 57 6 Using the flat screwdriver press the end of the module forward then slide out the optical drive module from the main unit 7 Remove the two screws F securing the optical bracket and remove the locker bracket from the optical disk drive module TZ 20250 Siver Terga 58 Chapter 3 Main Unit Disassembly Process Main

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