2015 STREET XG FUEL PUMP SAFETY RECALL 0167 Purpose
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1. CONTACT e Call 800 664 7762 and select the appropriate prompts August 17 2015 Dear Dealer Harley Davidson has learned that the fuel pump module P N 61200001 on some model year 2015 Harley Davidson Street family vehicles XG500 and XG750 built 1 20 14 through 6 24 15 in Kansas City and 2 24 14 through 7 15 15 in Bawal may have a poor seal at the fuel pump inlet This could allow an interruption to the fuel supply under acceleration at low fuel levels possibly before the low fuel indicator has illuminated If this condition remains undetected under acceleration with the fuel level below 0 8 gallons the motorcycle may briefly hesitate and then restore power abruptly possibly leading to a loss of control We have voluntarily declared that this condition constitutes a safety defect to allow us to formally recall Campaign 0167 all affected motorcycles The remedy is to first confirm that the motorcycle is covered by this recall If covered perform the recommended service per the service bulletin using the recall kit Part No 91500085 Based on supplier information wave shipments in limited quantities will begin the week of September 14 2015 A Service Bulletin outlining the repair and credit procedures will follow within one month of this dealer communication please reference the bulletin for a detailed description of the defect In consideration of kit availability and to allow more recall kits to be routed to customer owned motorcy2. TECHNICIAN TECHNICIAN RETURN ROUTING MANAGER MANAGER MANAGER PROCESS TECHNICIAN NO 1 NO 2 NO 3 THIS TO MANAGER INITIAL HERE 2015 H D M 1413 1 3 Ordering Information US Market An initial wave shipment of recall kit Part No 91500085 will begin the week of August 24 2015 All kits will be shipped no charge transportation paid via UPS1 NOTE No kit orders will be accepted prior to the termination of the wave shipment date Orders received prior to the termination of the wave shipments will be discarded An order form will be attached to this bulletin on h dnet com after the wave shipments have been completed Table 1 Safety Recall Code 0167 Kit Part No 91500085 Contents ITEM PART NO QTY Clamp 10038A 1 Locknut 10100013 10 Clamp 70345 84 1 Fuel Line 61200024 1 Fuel Pump 61200001A 1 Vent baffle 61100046A 1 Ordering Information Non US Market Contact your local Harley Davidson service area representative for authorization ordering and return instructions Asia Pacific Contact your service and customization consultant Canada Initial wave shipments will be conducted by Harley Davidson Canada following the US timelines Europe Follow standard H Dnet order process In case of questions or concerns contact your local PAM Parts Accessories and Motorclothes representative India Contact your service and customization consultant Mexico Contact the local s
3. and they are unable to perform the required service to your satisfaction please contact Harley Davidson Motor Company Inc for immediate assistance at 1 800 258 2464 in the U S or 1 414 343 4056 world wide If you are still having difficulty getting your vehicle repaired in a reasonable time you may write the Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue SE Washington DC 20590 or call the toll free Auto Safety Hotline at 1 888 327 4236 TTY 1 800 424 9153 or go to http www safercar gov We regret any inconvenience this may cause you but we are initiating this action in the interest of your personal safety and satisfaction with our products Thank you for your cooperation Sincerely Harley Davidson Motor Company Inc Recall 0167
4. IGIT 530 P1 C1 HH IMPORTANT SAFETY RECALL This notice applies to your vehicle VIN 1 HD4 p August 21 2015 Harley Davidson Recall No 0167 NHTSA Recall No 15V 474 Dear Harley Davidson Motorcycle Owner This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act Harley Davidson Motor Company Inc has decided that a defect which relates to motor vehicle safety exists in the fuel pump of certain 2015 Harley Davidson Street model motorcycles XG500 and XG750 We are notifying you because our records indicate that you may own one of the affected motorcycles What is the Issue Your motorcycle may have a poor seal at the fuel pump inlet This could allow an interruption to the fuel supply under acceleration at low fuel levels possibly before the low fuel indicator has illuminated If this condition remains undetected under acceleration with the fuel level below 0 8 gallons the motorcycle may briefly hesitate and then restore power abruptly possibly leading to a loss of control increasing the risk of a crash What Should You Do IMPORTANT Until the recall repair has been performed on your motorcycle we recommend o At your next ride proceed directly to the nearest gas station o Fill your motorcycle fuel tank with the appropriate fuel o Reset your trip odometer See owner s manual for instructions o Ride no further than 100 miles without refilling your fuel tank Recall kits ar
5. SERVICE BULLETIN M 1413 cMOTOR2 HARLEY DAVIDSON Cy August 26 2015 2015 STREET XG FUEL PUMP SAFETY RECALL 0167 Purpose Harley Davidson has learned that the fuel pump module part no 61200001 on some model year 2015 Harley Davidson Street family vehicles XG500 and XG750 built January 20 2014 through June 24 2015 in Kansas City and February 24 2014 through July 15 2015 in Bawal may have a poor seal at the fuel pump inlet This could allow an interruption to the fuel supply under accel eration at low fuel levels possibly before the low fuel indicator has illuminated If this condition remains undetected under acceleration with the fuel level below 0 8 gal 3 1 L the motor cycle may briefly hesitate and then restore power abruptly possibly leading to a loss of control increasing the risk of a crash In the interest of motorcycle safety and customer satisfaction Harley Davidson has elected to initiate a voluntary recall Campaign 0167 to remedy this defect As required by law you may sell but NOT deliver any affected motorcycles to your customers until the recall is performed Read this entire bulletin before taking any action or ordering any kits See Required Dealer Action to perform the recall service Dealers will replace existing fuel pump with a new fuel pump provided in the recall kit Overview e Kits required Yes e Kit wave shipments begin week of August 24 2015 e Repair All affecte
6. cles we recommend the following procedure for dealer owned motorcycles in the population that are being used in the Riding Academy program until the condition can be remedied with the recall kit o Fill motorcycle fuel tank with the appropriate fuel at the beginning of each new class o Note This is different than the instructions we will be giving to owners which tells them to fill every 100 miles because of the higher fuel consumption per mile ridden during a Riding Academy class In the interest of the safety of our mutual customers and as required by Federal law you may sell but NOT DELIVER any motorcycles until the remedy is completed per the service bulletin Please refer to H Dnet Service Toolbox Warranty Campaign Center Select Safety Campaign Open VIN list then select 0167 Campaign to view the VIN list In accordance with Federal regulations administered by NHTSA and other appropriate market specific government agencies Harley Davidson Motor Company Inc or authorized Harley Davidson dealers will provide notice to all owners of record of affected products with direction to arrange for the recall service Sincerely Harley Davidson Motor Company Inc 0167 For Dealer Operator General Manager All P amp A Roles All Service Roles Vehicle Sales Manager Sent to All Dealers Worldwide Harley Davidson Motor Company 3700 west Juneau Ave PO Box 653 Milwaukee WI 53201 414 342 4680 HERA KEKAKAHE EERE NIT O S_ D
7. d No inspection required e Affected components Fuel pump e Solution Replace fuel pump with recall kit Motorcycles Affected 2015 Harley Davidson Street family vehicles XG500 and XG750 built January 20 2014 through June 24 2015 in Kan sas City and February 24 2014 through July 15 2015 in Bawal A VIN list specific to motorcycles shipped to your deal ership is available via h dnet com This list may be found by following this path e h dnet com Service Toolbox Warranty Campaign Cen ter Safety Campaign and Open VIN Lists Select 0167 campaign to view the VIN list NOTE If the motorcycle does not appear on your dealer VIN list refer to the Vehicle Information link to verify if motorcycle is affected If you are not sure that this recall has been completed on a particular motorcycle check the recall records available on TALON and h dnet com Some dealers will not have an affected motorcycle Canada Dealers To determine if a vehicle is affected by a recall use the h dnet com vehicle information link found on the service tab of UltraComm Markets Affected All markets where the Harley Davidson Street models are sold Customer Notification In accordance with Federal regulations administrated by NHTSA Harley Davidson Motor Company Inc will send a letter to registered owners of affected products in the United States notifying them of this safety related condition and in structing them to contact their dea
8. e expected to begin arriving at dealerships in limited quantities starting the week of September 14 2015 Please contact your authorized Harley Davidson motorcycle dealer at that time to confirm recall kit availability and arrange an appointment to have your motorcycle repaired Your dealer will confirm that your motorcycle is covered by this recall If covered the dealer will perform the recall repair work using the recall kit provided by Harley Davidson at no cost to you While your motorcycle is at the dealer for this recall repair your dealer will also install an updated tank vent tube baffle free of charge The repair will take approximately one hour to perform However due to scheduling the dealer may require your motorcycle for a longer period of time To verify that the service has been completed your dealer will ask you to sign a recall claim If you have sold your motorcycle and have an address for the current owner it is important that you forward this notice to the new owner Alternatively you may contact us at the Harley Davidson phone numbers listed below and provide us the contact information for your purchaser so that we may notify the new owner of this recall Also Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days What If You Have Additional Questions or Concerns If you take your motorcycle to your dealer on a mutually agreed upon date
9. ervice area representative at Harley Davidson Mexico Japan Contact the local service department at HDJ Required Dealer Action 1 Verify that the motorcycle is involved in this recall NOTE See Figure 1 Do not remove cable strap 1 from new fuel pump 2 The fuel pump is to be installed with the cable strap on the fuel pump 2 Replace the fuel pump See the service manual 2 3 3 Remove the fuel tank cap NOTE When removing and installing the vent baffle cover fuel tank inlet to prevent vent baffle from falling into fuel tank 4 See Figure 2 Remove the vent baffle 3 from the filler neck 2 5 Install the new vent baffle 6 Install the fuel tank cap Upon completion of the recall follow the instructions listed under the appropriate Credit Procedure Submit recall claims promptly 17108 1 1 Cable strap DO NOT REMOVE 2 Fuel pump Figure 1 Fuel Pump 1 Fuel tank 2 Filler neck 3 Vent baffle Figure 2 Vent Baffle M 1413 Credit Procedure Talon h dnet com Warranty Claim System Users For each motorcycle involved in this recall involvement of VIN has been verified on h dnet com submit a recall claim per the applicable table below Table 2 Talon h dnet com Warranty Claim System Users ITEM DATA Claim Type SRC Problem Part Number 61200001 Quantity Leave blank Primary Labor Code 3570 Time 1 0 hou
10. ler for inspection and service A sample of the customer letter is attached Harley Davidson Canada will send a letter to registered owners of affected product in Canada Other customers outside the United States may receive this notification by other means To protect the safety of our riders it is our mutual responsibility to ensure the recall service is performed on all affected motor cycles Therefore we strongly urge you to perform the recall service even if the motorcycle was not purchased from your dealership You are also required to perform the recall service on all affected models in your dealership inventory prior to de livering renting or leasing those models NOTE Because only registered owners will receive notification from us we request that you contact any owners of affected motor cycles still listed as unregistered Advise them of the safety recall and make arrangements for them to come in for recall service We also require that you provide us with their names addresses and VINs as soon as possible to enable us to mail them an owner s letter as required by the National Traffic and Motor Vehicle Safety Act as amended dealership for either maintenance or service NOTE In the interest of preserving customer safety and satisfaction always check for outstanding recalls whenever any motorcycle is brought into your WARRANTY SERVICE SALES PARTS LEAD TECHNICIAN
11. rs Customer Concern Code 0167 Condition Code 9981 Replacement Part Number 91500085 Quantity 1 These items may need to be downloaded to your system Labor time includes time coverage for fuel drainage and replacement Credit Procedure All Other System Users e Claim Date e Campaign Number 0167 labor time 1 0 hour e Fix ID C Full seventeen character VIN Upon submission of the properly completed recall claim you will be credited for labor for performing the safety recall proced ure plus appropriate market administrative time The safety recall record will be updated Each recall completion must be filed on an individual claim Do not submit additional warranty events on these claims Table 4 Talon h dnet com and other Non SAP system Users Dealer Stock Inventory Parts Credit Procedure SAP System Users For each motorcycle involved in this recall involvement of VIN has been verified on h dnet com submit a recall claim per the applicable table below Table 3 SAP System Users ITEM DATA Claim Type Recall Claim FIX ID Found in Recall Number C Problem Part Number 61200001 Customer Concern Code 0167 Condition Code 9981 M 1413 ITEM DATA Claim Type SNV Problem Part Number 61200001 Quantity Will Vary Customer Concern Code 0167 Condition Code 9982 These items may need to be downloaded to your system Table 5 SAP System User
12. s Dealer Stock Inventory Parts ITEM DATA Claim Type PAM Stock Problem Part Number 61200001 Quantity Will Vary Customer Concern Code 0167 Condition Code 9982 Part Return Information All Markets All Tables Hold all replacement parts for 60 days from date of credit issue for possible field inspection and or return to factory After 60 days destroy and discard parts 3 3 DEALER COMMUNICATIONS HARLEY DAVIDSON MOTOR COMPANY IMPORTANT RECALL INFORMATION Safety Recall Campaign 0167 HIGHLIGHTS e Harley Davidson Motor Company Inc has decided that a defect which relates to motor vehicle safety exists in the fuel pump of certain 2015 Harley Davidson Street model motorcycles XG500 and XG750 e These motorcycles may have a poor seal at the fuel pump inlet This could allow an interruption to the fuel supply under acceleration at low fuel levels possibly before the low fuel indicator has illuminated If this condition remains undetected under acceleration with the fuel level below 0 8 gallons the motorcycle may briefly hesitate and then restore power abruptly possibly leading to a loss of control e Models affected XG500 and XG750 e The population of affected vehicles was built 1 20 14 through 6 24 15 in the U S and 2 24 14 through 7 15 15 in Bawal KEY DATES e September 7 11 Service Bulletin expected to post e September 14 18 Limited quantity wave shipments of recall kits to begin
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