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Product Support Guide

1. G178 D016 PM Kits G178 D016 Kit Name Item Description Qty PM cycle PMG178PCUK 400k 400k 400k 400k 400k 400k ea ees oe SSE aes Pe PMG178ITBK 400k 400k 400k 400k SS d O O EEE S O O PMG178PTRK 400k 400k 400k 400k 400k 400k T ey ee Oooo cre O O PMG178400K 400k 400k 400k 400k 400k 400k 400k 400k 400k 400k 400k fee es oy PMG178800K 800k aa eee Pawls Pressure Roller sat Ass y TSB G178 052r x1 800k 800k 800k Part number has changed from 1 production Ver 1 10 Page 31 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Target Reliability Model Average Document Volume 170K month Max Monthly Volume 240K month PM Interval 400K Prints Duty 400K Prints Life of Unit 14 400 or 5 years User Maintenance TCRU Technician Maintenance e 80 Color Ratio Specifications Documentation Mainframe GW Controller CPU Intel Pentium M 1 4GHz Mane 512MBx2 b 1GBx2 HDD 640 GB 100 10Base TX x 2 GW application installation Interface aD SlOLxe Service use External appliance Counter Interface Network Protocol Scan to Folder SMB FTP NCP Hardware Specification Items Specification Remarks Configuration c opy Process j internal transfer belt Fusing Fuser oil is required i Fe Shi a Warm up Time 23C rated voltage Limitless Paper Supply Paper Size Please refer to
2. EU ver Auto Magnification Select AMS Zoom Size Magnification Directional Magnification Directional Size Magnification Full Image Copy Interrupt Copy Image Density Color Model Original Type Setting Paper selection Displays for kinds of paper Duplex 7 Reductions amp 5 Enlargement 93 82 75 71 65 50 25 115 122 141 200 400 Supported 25 400 1 step Supported Supported 1 step 1 mm 0 1 inch step 93 amp Centering Supported Supported Standard Auto Image Density Manual Selection Auto Color Selection 9 Levels Full Color Black amp White Single Color Default 12 colors amp Black User Color 15 colors Twin Color Black amp Other color Red amp Black Text Text Photo Photo Generation nkjet Highlight Pen Auto Paper Selection 1 Tray 2 Tray 3 Tray 4 Tray 5 Tray 6 Tray 7 Tray Bypass tray LCT option is required P1 LCT option is required P1 LCT option is required P1 C1 LCT option is required P1 C1 LCT amp Bypass are required P1 C1 Not displayed as paper type Plain Paper Recycle Paper Special Paper Color Paper1 Color Paper2 Color 9 kinds Yellow Green Blue Purple Ivory Orange Pink Red Gray Envelope Coat1 Coat2 Coat3 Preprinted paper Letter Head Backed Copied Labels Pre punched Paper Special Paper1 Special Paper2 Special Paper3 Special Paper4 Special Paper5 Special Paper6 Bond
3. Components Part No Description Q ty TCRU G1782452 Charger Unit 4 TCRU G1789680 Developer Y 1 TCRU G1789670 Developer M 1 TCRU G1789660 Developer C 1 TCRU G1789640 Developer K 1 TCRU G1789510 Drum Unit 4 TCRU G1783600 OPC Cleaning Unit 4 TCRU G1786815 Image Transfer Unit 1 TCRU G1786560 Belt Cleaning Unit 1 Tool B1329700 Lubricant Powder 1 Tool B2348612 Driver TCRU 1 Tool D0169500 SD Card TCRU 1 Tool N A Troubleshooting Manual 1 Tool N A Replacement Manual 1 Tool N A Adjustment Manual 1 Tool N A TCRU Replacement Form 1 Fusing Unit FRU Field Replaceable Unit To minimize the PM or EM service time of the Fusing Unit it is strongly recommended that Service providers purchase and maintain a replacement Fusing Unit with each C900 to be used as a FRU The cost of the additional Fusing Unit is calculated in the CPP as initial service cost The Fusing Unit is not included in the TCRU Kit because of the weight that is not manageable by most Key Operators TRCU Addendum 1 2 Page 74 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 The Fusing Unit is available as a service part Part Number G1784141 Part number subject to change Addendum Shared Service TCRU Agreement Guidelines in the form of a Maintenance Agreement Addendum have been developed sample provided in Appendix 1 Page 13 to help protect your service organization from possible increases in service related
4. Model AG C1 does not support File Format Converter Document Server Capacity HDD Capacity for Document Server 410GB Maximum Stored Documents 3 000 Documents Maximum Page per Document 2 000 pages Copy 5 000 pages Print 2 000 pages Scanner Maximum Page of all stored Document 12 000 pages Document Server capacity depends on the image coverage of each document The actual capacity may vary in each case Fax Not Applicable Remarks Ver 1 10 Page 50 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 MFP Supported Environments See Fiery Addendum Other MFP Support Information See Fiery Addendum Counters gt Counter Operation Panel Button Display Color Total xxxxxxx B amp W Total xxxxxxx Print Out Printer Color xxxxxxx Printer B amp W xxxxxxx Color Total xxxxxxx B amp W Total xxxxxxx gt User Tools gt System Settings gt Administrator Tools gt Display Print Counter Display Total XXXXXXX Printer Full Color xxxxxxx B amp W XXXXXXX Single Color xxxxxxx Two Color XXXXXXX A IDLT XXXXXXX Duplex XXXXXXX Print Out Same as display gt Maximum 7 digits gt Mechanical counter behind cover to the left of the 1 paper tray 7 digits Paper Recommended Throughput Material See Media Substrate Guide at the end of the Product Support Guide Ver 1 10 Page 51 of 97 Subject to change without notice
5. Part number updated Ver 1 10 Page 28 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Parts Number Description Q ty PM Interval Unique or Common Fusing Unit G1784337 Oil Tank Filter Small C G178 D016 D0164413 Oil Tank Filter Large G178 N A U D016 Paper Feed Main Frame Others LCT B832 LCT 13 x19 D355 CRU Items Part number updated Note 1 Conditions e AAILT size non coated paper e 5 coverage e 50 pages per job e The yield will likely decrease when printing on coated paper Ver 1 10 Page 29 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 D016 Only Parts Number Description Q ty PM Interval Unique or Common ADF B3011442 Transport Belt C B070 B071 A8061295 Paper Feed Belt C B070 B071 Scanner B0701790 Exposer Glass Assembly 1 1000K C B070 B071 Special Tools amp Lubricants Item Part Number Description Q ty Unique or Common 1 C 2 C 3 C 4 C 5 C 6 C 7 C 8 C 9 C 10 Grease Barrierta 5525 C Ricoh System Information Tool Support Tool Version 2 Basic version u Mail version C General Rlogtool for use with GW controller 12 C4019503 Loop 20x Magification Scope 1 C General Ver 1 10 Page 30 of 97 8 31 2009 Subject to change without notice Product Support Guide
6. Product Support Guide G178 D016 Non Recommended Throughput Material Refer to pages in the Operators Instructions About This Machine Do not use any of the following kinds of paper or a fault might occur Aluminum Foil Carbon paper or similar conductive paper Conductive paper Paper meant for an inkjet printer Bent folded or creased paper Torn paper Thermal fax paper Paper with perforated lines Hemmed edge paper Slippery paper Perforated paper Rough paper image may be blurred Thin paper with little stiffness Paper with a dusty surface Do not print onto sides that are already printed Special Paper Not Applicable Firmware Information Firmware Firmware SD Card G178 Firmware Type D016 Firmware Type System System Firmware Engine Engine Firmware Web System Web Support LCDC Operation Panel NIB Network Interface Language Language WebUapl PO Web Uapi Scanner Scanner Ver 1 10 Page 52 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 SD Card Arrangement gt romdata on i D016 files Firmware Note e The G178 Printer and the D016 MFP do NOT use the same mainframe firmware Fiery System Software USB Flash Drive Required Specification e 8GB e Hi Speed USB 2 0 certified for fast data transfer backwards compatible e USB Mass Storage Class Device Reference Most USB memory drives that conform to the above specs
7. 400 600 dpi BW amp FC 50 spm Single side Normal scan mode 297mm x 432mm A3 B4 A4 B5 A5 Letter 11 x17 8 5 x14 8 5 X13 5 5 x8 5 297mm x 432mm TIFF JPEG PDF Black amp White Text Line Art Black amp White Text Black amp White Text Photo Black amp White Photo Grayscale Full Color Text Photo Full Color Glossy Photo Single Top top Top bottom Portrait Landscape Hold Queue Mailbox E Mail FTP Internet fax SMB Ver 1 10 Page 49 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Scan to e mail Fier Registered E mail Address in Address Book 1 000 Address Number per send 24K for total size of To and Cc 24K for total size of To and Cc Email to scan mode Attachment Attachment URL When URL is specified the email will be send with URL linked to HDD of Fiery server where the scanned data is stored Format TIFF JPEG PDF Scan to FTP SMB FTP server Server Name IP address Directory Port Number can be set Timeout 30 sec 0 999 sec can be set Authentication User Name Password can be set Proxy server setup The setup for the FTP server is available SMB setup Network pas Domain name can be set Authentication User Name Password can be set Document Server Copy Ricoh Unique Format Print Ricoh Unique Format Scan TIFF JPEG PDF
8. Resend SMB FTP NCP Client folder log in log in name and password Encryption of log in name and password during transmission Default 200dpi 100 150 200 300 400 600dpi Max 2 000 folders Via Operation Panel Web Image Monitor Max 50 client folders Max 100 destinations To Folder 50 To e mail 100 1 No 1 document Up to 2000MB 128 102 400KB Default 2 048KB With restriction 725MB W O restriction Conforming to the scan to e mail specification Single Page TIFF JPEG Single Page PDF Multi Page TIFF Multi Page PDF Single Page High compression PDF Multi Page High compression PDF Yes Up to 25 programs Yes By page or size No Default Yes By size When Scan to PC combine with Scan to e mail Yes No Default Yes Ver 1 10 Page 48 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Scanner Network Twain Driver Windows 2000 XP Vista Windows Server 2003 Server 2003R2 Correspondence OS Resolution Scan Mode Image Adjustment Stamp Endorse 100 1200dpi Standard Photo OCR Filing Brightness Contrast Threshold Gamma Adjustment Halftone Pattern Date Page Number Text Supported Scanner Fiery Scanner Specification Resolution Scan Speed A4 200dpi Max Scan Area Original Size File Format Scan Type Side Orientation Destination Standard 100 150 200 300
9. 11 x17 A4 BS 8 1 2 x 11 A6 A3 5 1 2 x8 1 2 11 x17 NA 3 holes EU 2 holes Ver 1 10 Page 43 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 EU 4 holes LEF LEF A5 A4 5 1 2 x8 1 2 8 1 2 x11 A3 B4 11x17 A4 B5 8 1 2 x 11 Cooling Fan Unit Dimensions W x D x H Weight Power consumption Power source 485 x 140 x 167mm 2800 g Less than 7W From mainframe TCRU Kit Dimensions W x D x H Weight 680 x 680 x 680mm 21kg GBC Ill Dimensions W x D x H Weight Power consumption Power source Punch Sheet Size Punch Edge Paper Weight Punch Capacity Paper Bypass Mode Sheet Size 305 x 723 x 978mm 154 Ibs 340W 115VAC 60Hz 8 5 x 11 11 edge 20lb Bond to 80 Ib Cover Single Sheet Same as mainframe Buffer Pass Unit Dimensions W x D x H 330x730x980 mm Weight 89 kg 196 Ib Power consumption Less than 200W Power Supply 120V 50 60 Hz 3A Paper Size 331x488 mm 13 x19 2 A6T Post Card Paper Weight 52 g m2 300 g m2 Ver 1 10 Page 44 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Booklet Finisher BK5010 Speed Online usage Maximum Speed Standard Paper Sizes Paper Siz
10. Max Less than 5 500W 18 767 Standby Less than 3 200W 10 919 Note Full System Finisher SR5000 Booklet Finisher BK5000 Z folding Unit ZF4000 Cover Interposer Tray Cl5010 13 x 19 2 LCT x 2 Noise Emission Mode Main Unit Stand By 67 dB A or less Printing 76 dB A or less NOTE The above measurements were made in accordance with ISO 7779 The measurements were taken from the normal position of the operator Ver 1 10 Page 26 of 97 Subject to change without notice 8 31 2009 Product Support Guide G178 D016 Installation Times Installation 7 P Unit Time Unit n pume Minutes simis Main Frame i Cover Interposer GBC 15 A3 DLT LCIT 15 Storage Transportation Storage Transportation Temperature 30 50 C Temperature 30 50 C Mainframe Humidity Less than 80 RH Humidity 15 RH 95 RH Stack Max 2 cartons Stack Max 2 cartons Toner 30 40 C Under 30 50 C 15 80 RH 15 95 RH Developer 30 40 C Under 30 50 C P 15 80 RH 15 95 RH Do not exceed a month under conditions where the temperature is between 35 and 400 Do not exceed a month under conditions where the temperature is over 45 C Do not exceed 24 months for storage Ver 1 10 Page 27 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Parts Special Tools Maintenance P
11. OK Cancel 10 Select Setup RC Gate Enter the Request Number obtained in Step 3 above and select Confirm left upper section of the web page RICOH Aficio MP C2550 Web image Monitor J 2 E Administrator Remote Communication Gate Setup refresh TRCU Addendum 1 2 Page 93 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 11 Select OK right upper section of the web page ZX EY 47 EE Wit wivwyvyvIvivw WVU MAYE IIVIILUI Remote Communication Gate Setup i Confirm Remote Communication Gate information confirmation was successful Ok 12 Select Program left upper section of the web page Sa ee eee were Fe w vY W MMY HIVIN Remote Communication Gate Setup Bi e C E Status Confirmed E Request No JQRCL11422424 MRC Gate Location Back Confirm Program 13 ee Select OK right upper section of the web page vow Mayo EWI NLI Remote Communication Gate Setup i Confirm Registration is successfully complete OK O TRCU Addendum 1 2 Page 94 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 14 Verify that the Web Image Monitor is indicating Status Registered EREN WIE w IJVV VY IJe VVED IITMdYe IMOMLOI Remote Communication Gate Setup Registered QRCL11422424 The Remote Embedded Device is now Reporting into the Remote Center and is c
12. Product Support Guide G178 D016 Available Utilities by Operating Systems Windows 2000 Utility XP 2003 Mac OS X Vista NO i NO YES NO NO NO i YES NO wo wo Print Submission amp eas Suspend on Mismatch Proofing Fiery Graphic Arts package YES Mixed Media YES Paper Catalogue YES Imposition amp Document Tab Shift Assembly Insert Tab Booklet Maker EFI Impose Fiery Edition o EFI Fiery Free Form Variable Data Printing Fiery VDP Resource Manager Advanced Job Re Order YES YES YES YES YES YES Color management amp Fiery Graphic Arts Package Proofing Premium Edition EFI Color Profiler Suite YES YES Imposition amp Document Assembly EFI Compose Fiery Edition YES NO 1 Users can access to Virtual Printers both in Windows and Mac environments but cannot create a virtual printer nor predefine its print settings in Mac OS Ver 1 03 Page 60 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Pro C900 Pro C900s Supported Environments System Requirement To install the Pro C900 Pro C900s user software on Windows or Mac OS computer the computer must be equipped with a built In or external CD ROM driver The following table lists the minimum system requirements Minimum requirements Windows 2000 XP Mac OS for Server 2003 Operating system The following Windows versions with latest Mac OS X v10 3 9 or later service pa
13. Stacker Stacker Mi F E Ver 1 10 Page 8 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Common Configurations Input G178 Mai BU5000 ie RT5000 RT5020 Bridge Unit 75020 O O O O O om U O O O O O D016 plain LCIT Scanner Unit RT5020 Bypass Unit O O O O Common Configurations Output SR5000 Ring Saddle Perfect Buffer Main Finisher Stacker Stacker Binder stitch 4 Folder Interposer Binder Pass Unit Frame O aie O l M O oo po o O sce om ie O mo i Pome O mo PSA i ea ae Se Wie O E O e O o Pome ora Eoen O o ii is O O Notes Z Folder and or Cover Interposer can be installed on all configurations Note Finishing Options No more than one of the following options can be installed at the same time e Perfect Binder e Saddle Stitch e Ring Binder e Stacker Unit 2 Units can be installed Ver 1 10 Page 9 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 MFP Options MFP Option Board Slot SD Card Assignments Slot 1 lower slot Option slot Slot 2 upper slot Service slot Feature Comparison To Previous version The D016 is the MFP version of the G178 printer The following features are now available e Copying ARDF cpm o ADF 1 to 1 60 FC cpm 80 BW cpm o
14. 10 Page 46 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Scanner GW Scanning Specifications Original type Book Sheet Object Resolution 100 150 200 Default 300 400 600 dpi 100 1 200 dpi Twain BW 100 1 200 dip Twain Color Scan Speed A4 200dpi BW 75 spm FC 75 spm Scan speed A4 LEF 200dpi Max Scan Area 297 x 432 mm 11 7 x17 Original Size Standard A3 SEF A4 SEF A4 LEF A5 SEF A5 LEF B4 SEF B5 SEF B5 LEF 11 x17 SEF 8 12X17 SEF 8 1 2 x13 SEF 8 1 2x11 SEF 8 1 2 x11 LEF 5 1 2 x8 1 2 SEF 5 1 2x8 1 2 LEF Customized Minimum 140 x 140 mm Maximum 297 x 432 mm File Format TIFF Multi Single JPEG PDF Multi Single High compression PDF Scan Mode BW Text Line Art BW_Text BW_Text Photo BW_Photo Grayscale FC_Text Photo FC_Photo Auto Color Selection Image Density Supported 7 Levels Thin paper mode Supported SADF Batch Mode Supported Mixed Size Mode Supported Scan to e mail GW Requirement SMTP Gateway and TCP IP Authentication SMTP POP before SMTP Resolution Default 200 dpi 100 150 200 300 400 600 dpi Register E mail Address in HDD Max 2 000 addresses Register Group Address in HDD Max 500 Addresses Max 100 Addresses in One Group Addresses Maintain E mail Address in HDD Direct input on operation panel Web image Monitor Smart Device Monitor S
15. 8 digits 500 user code Interrupt Copy Supported Copy Counter NA Model Electrical and Mechanical counter x2 EU Model Electrical and Mechanical counter x1 Ver 1 10 Page 35 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 ADF Specification Dimensions W x D x H 680 x 560 x 150mm Weight Power consumption Noise Power level Stack capacity SOgime Abs Bond Original size Simplex B6 A3 SEF HLT 11 x 17 SEF Duplex A5 A3 SEF HLT 11 x 17 SEF Original Weight Simplex 40 128 g m2 11 34 Ib Bond Duplex 52 105 g m2 14 28 Ib Bond Original set position Original Feed Original Set Special Original Setting Power Source From Mainframe Ver 1 10 Page 36 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Productivity Simplex rey Format Direction PPM mag O ee er foo or s fw ter 200 35 C ener o e Tray2 T00 60 0 50 0 45 0 90 0 Tray3 6 70 0 60 0 SEF 50 0 12 x 18 or larger SEF 45 0 Duplex PPM 45 0 25 0 45 0 35 0 30 0 25 0 22 5 45 0 a e sd Se trayss Teter ser Taso teat ET T 12 x 18 or larger SEF 22 5 Ver 1 10 Page 37 of 97 8 31 2009 Subject to change without notice Options Product Support Guide G178 D016 A4 LT Large Capacity Tray Only for G178 Dimensions W x D x H Weight Power sourc
16. Away Cart A y Type 5000 404165 U Additional cart for Stacker art ie additional cart Cooling Fan Cooling Fan Unit Unit Type 5000 404170 B831 Cools output in SR5000 shift tray A3 11 x17 A3 11 x17 Tray Unit Tray Unit TK5000 y 412967 B331 C B234 Converts Tandem tray to 11 17 Bridge Unit Bridge Unit BU5000 404111 D379 Connect 2 RT5020 Tab Sheet Tab Sheet Holder Holder Type3260 412203 B499 C B234 Item Description EDP Code Remarks Up to 13 x19 paper 2000sheets x 2 Multi Bypass Multi Bypass Tray Installs on top of optional LCT Tray BY5000 412974 B833 C B234 RT5000 RT5020 Ver 1 10 Page 2 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Product Common Code Unique Z folding Unit Z folding Unit 7F4000 412805 B660 C B234 Punch Unit l Punch Unit PU5000 NA 412983 B831 C B234 Punch unit for SR5000 Booklet Booklet Finisher l Finisher BK5000 412978 B836 C B234 Saddle Stitcher Item Description EDP Code Remarks ae Cover Interposer B234 La Tray C15010 404087 B835 C B234 ray Data f Data OverWrite S OverWrite Security Unit H 414002 D377 C D023 Security i Produces Ring bound output Ring Binder atea a 404112 D392 C B234 Require Fiery System Software 3 0 or higher Ring Opener Option to open finished Ring bound Type A 404114 D419 C B234 booklet to add pages Production a Booklet Finisher Booklet BK5
17. B Drum B Drum Cleaning B Paper Transfer Roller Image Transfer Belt Cleaning Reason for TCRU Replacement Please checkmark PM or EM PM Preventive Maintenance EM Emergency Maintenance Symptom Key Operator s Comments Make Prints of this document and keep them with the TCRU kit TRCU Addendum 1 2 Page 88 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Appendix 3 How to enable the embedded Remote Functionality for the Pro C900 Pro C900s for Ricoh Direct Service Prior to activating embedded Remote 1 Log into the Remote Center using the following URL https rcg support ricoh com atremotecenter MainServlet 2 Select New Registration 1 Pre register the Device in the Remote Center System after entering the Required and or Optional Information and selecting Register see 2 3 4 below When Obtaining a Request Number prior to installing the Pro 900C as an Embedded Remote Device you will have to obtain the Request Number a little differently For these Devices and only for these devices please select the Service Depot Name from the pull down list and choose your Service Depot with the PM Call This Service Depot setting is designed to send PM Call notifications to the Call Center for PM Work Order Creation In the example screen shot below you can see that there are two Service Depot Names one for all RC Gate and Embedded Device In
18. EDP and Product Codes pg 2 3 Updated Accessory Specifications pg 42 44 Installation Addendum Ver 1 0 Page 97 of 97 8 31 2009
19. O Image Quality oner Saving oner Reduction mage Smoothing rightness ithering uality Mode Gradation Ver 1 03 Page 65 of 97 8 31 2009 a Subject to change without notice Product Support Guide G178 D016 Print by Color Selection y N Separate into CMYK verlay ont Font style osition rame Outlined olor epeat paque irst page only er original page ize Angle Header Footer ate and Time age number ont Font style ize ext Unauthorized Copy Control nauthorized copy prevention Pattern nauthorized copy prevention Text Black and Gray reproduction lack over print Print Gray using Black Only Ola S 5 4 D x lt 3 fed Q D olor Mode Color Black and White pot Color Matching GB Source Profile Color Profile endering Style GB Separation MYK Simulation Profile MYK Simulation utput Profile or Color Profile se Media Defined Profile omposite Overprint ubstitute Colors ombine Separations Auto Trapping Ver 1 03 Page 66 of 97 8 31 2009 Subject to change without notice rint Master Customize T anni rinter Status Product Support Guide ous D016 reeForm emove White PPT Background n Y supported N not supported Available features of Utility by platform Win 2000 Fiery Applications Utilities Se cee Mac OS X native Command WorkStation Macintosh Edition PE a Yes Fiery ColorWise Pro Tools Yes EFI Hot Folders Yes
20. OS 4 1 3 or later Red Hat Linux 9 or later Turbolinux 7 or later Solaris 9 or later Ver 1 03 Page 62 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Networking Connectivity Network Protocol and Frame Types Supported protocols are simultaneously auto sensing auto switching All protocols may be active at the same time The following table indicates the supported frame types for each protocol Printing Service Frame Type Platform Novell Netware Windows 2000 XP EPAF 5 1 6 5 NDPS via LPD Aa Windows 2003 Windows 2000 XP TCP IP IPP SMB Ethernet ll Windows 2003 Windows 2000 XP TCP IP LPD Ethernet II Macintosh OSX Windows 2000 XP Apple Talk PAP Fe ise sa Windows 2003 pp y Macintosh Printing Services LPD Line Printer Daemon PAP Printer Access Protocol SMB Server Message Block Port 9100 IPP Support FTP Printing Management Service HTTP Daemon SNMP agent Supported MIBs Host Resource MIB RFC 1514 system storage and device groups only Printer MIB RFC 1759 customized for support of specific engine features MIB II TCP IP interface USM MIB RFC3414 User based security model VACM MIB RFC 3415 View based access control model EFI MIB Fiery specific support Ver 1 03 Page 63 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Print Driver Specifications Pro C900 Pro 900s PostSc
21. Paper size matrix Ver 1 10 Page 32 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Maximum Printable Area 320 mm x 480 mm 12 6 x 18 9 16 58 Ib Bond 80 Ib Cover 120 Ib Index 16 58 Ib Bond 80 Ib Cover 120 Ib Index 16 58 Ib Bond 80 Ib Cover 120 Ib Index Thin 60 71g m2 Normal 72 100 g m2 Medium Thick 101 126 g m2 Thick1 127 g m2 156 g m2 Thick2 157 g m2 220 g m2 Paper weight setting Thick3 221 300 g m2 are 208V 240V 24A 50 60Hz Bevel epeciicetior 220 230 240V 25A 50 60Hz Full System Finisher SR5000 Printing a Finisher Max Power Less than 5 500W f Consumption Stand by Z folding Unit ZF4000 Less than 3 200W Cover Interposer Tray Cl5010 13 x 19 2 LCT x 2 Dimension W x D x H mm Weight Including Fiery 2 tray 500 sheets Copier Feature Items Specifications Remarks Original Type Original size Max A3 11 x 17 Min A5 5 1 2 x 8 1 2 11 x 17 5 1 2 x 8 1 2 13 x 18 First Copy Output Time A4ILT LEF tray or Std LCT upper tray Face up Multi copy Memory MEIEF speed retention PTER Multi copy Resolution Magnification NA ver 7 Reductions amp 5 Enlargement 93 85 78 73 65 50 25 121 129 155 200 400 Ver 1 10 Page 33 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016
22. Pass Unit H Type GB5000 20 Cover Interposer D Tray Type GB5000 21 Ring Binder RB5000 J 22 Ring Opener Type A 23 Java VM Card Type F 24 Buffer Pass Unit 25 BK5010 J a te w ERED AE SAS 6 ASS e Berson ee ee 26 CF5010 J 27 TR5010 J wasome poco X Cannot be installed together Must be installed together Ver 1 10 Page 6 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 A 2 LCIT requires Bridge Unit BU5000 Only RT5020 can be installed as a tandem unit Max system config 2 RT5020s B Additional cart to be used with SK5000 C Option for SR5000 D Bypass can be install on RT5000 or RT5020 Only 1 BY5000 can be installed If tandem RT5020s are used BY5000 is installed on 1 unit E Option for SR5000 F Perfect Binder requires Transit Pass Unit Type GB5000 and Cover Interposer Tray Type GB5000 G Option for Ring Binder tool to open and close finished ring bound output H Two Stacker Units can be installed 1 LCIT 5000 cannot be installed on the D014 10 Only one LCIT 5020 can be added J Fiery System Software 3 0 or higher is required Ver 1 10 Page 7 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Branding Information TBA Configuration Main Frame Configuration Base Unit Saddle ZFold Bur Fer GBC gart Unit Interposer Page Wait Plockmatic
23. Tab stock 1 side to 2 side 2 side to 2 side Book to 2 side Front amp Back to 2 side Ver 1 10 Page 34 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Book Series Book Booklet Combine Magazine Series Book to Simplex Book to Duplex Front amp Back to 2 sided Combine 2 4 8 into 1 simplex sheet Combine 4 8 16 into 1 duplex sheet Margin Adjustment Supported 1mm 0 1 inch Erase 3 edge Inside Supported Outside Center Border Cover Slip sheet Front Copy or Blank Copy Duplex or Simplex Front amp Back Copy or Blank Copy Duplex or Simplex Copy or Blank Chaptering Supported Up to 100 positions Paper Designate Supported can select from 3 trays Up to 100 positions Image Rotation Supported Electronic Sort Supported With finisher Stapling Supported 4 positions With finisher Punch USA 2 3 switchable hole punch With Finisher EU 2 4 switchable hole punch Scandinavian 4 holes punch Stamp Not Available Numbering Page Numbering 7 stamps 6 stamps 5 stamps 8 stamps Supported Image Color Adjustment Color Balance Adjustment Adjustment Color Balance Program Color Registration Sharp Soft Contrast Background Density Adjustment Under Color Removal Auto Color Selection Sensitivity Adjustment Text Photo Separation Sensitivity Adjustment Color Erase Sensitivity Adjustment Auto Color Calibration ACC Image Adjustment User Code
24. a r l i 3 Status 7 Printer Energy Saver Mode gt gt 5 m Printer Copier Energy Saver Mode gt j Panel Off Mode Fax Energy Saver Mode a 4 Scanner Energy Saver Mode Toner pan 100 Black ye Cvan Done Lo Local intranet A 100 T Log into the Device Web Image Monitor as Admin RICOH B Web Image Monitor Login User Name Login Password Cancel __ Done Local intranet A100 gt TRCU Addendum 1 2 Page 91 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 8 Scroll down the Left Side Menu and select Configuration then select RC Gate es Q 2 i Logout RICOH Aficio MP C2550 web image Monitor amp f 2 E Administrator Home Configuration refresh Document Server Device Settings Network Printer Print Jobs a E System E IPv4 Job Paper E IPv A K E Date Time NetWare Configuration E Timer m AppleTalk Logs E SMB m E mail E SNMP m Auto E mail Notification E SNMPv3 On demand E mail Notification E SSDP File Transfer E Bonjour m User Authentication Management E System Log m Administrator Authentication Management E Program Change Administrator Security m LDAP Server i gt E Firmware Update m Network Security B Access Control E Program Change Realm m IPP Authentication m SSL TLS a Printer E ssh 7 E Basic Settings E Site Certificate E Tray Parameters PCL E Device Certificate
25. account without the instruction of a Field Service Representative must be reported to the servicing location by the account the next business day for the servicing location Replaced TCRUs are to be stored near the machine or in an accessible location for the Field Service Representative The replaced TCRU will be refurbished and or repaired locally at the Customer s location or will be replaced swapped with a refurbished TCRU at the Service provider s earliest opportunity If a TCRU incurs non repairable damage during normal usage or replacement the Service location will provide a replacement TCRU unit at no charge The premature or unnecessary replacement of a TCRU outside the guidelines reflected in this Addendum Shared Service Agreement may subject the Customer to a surcharge or to the cancellation of the Shared Service Agreement Damage to a TCRU caused by Key Operator misuse abuse or negligence may subject the Customer to a surcharge or to the cancellation of the Shared Service Agreement Customer hereby assumes the risk and liability for loss damage or injury to person or property arising out of the acts and conduct of Customer taken pursuant to this Addendum In no event shall your dealer name shall not be liable for any loss or any special incidental or consequential damages caused by the use or misuse of the TCRU replacement process In no event shall the recovery of any kind or nature exceed the price paid for
26. assist in the separation of thicker coated stocks A higher duty cycle may negatively affect thinner stocks e Note LCT feed issues Before changing the default values of the above SPs you should first adjust the position of the LCT side fences slightly wider than the size of the paper 1mm 2mm This can resolve some short feed no feed issues Ver 1 10 Page 23 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 EM Service Calls e TCRU Service o Shared Service If the end User has replaced a TCRU s The used TCRUs should be rebuilt as determined by your service location on site shop or other The appropriate PM kit s should be ordered to be on hand for the next service call o Full Service If a TCRU s is required to resolve the customer s issue replace as necessary to maintain maximum up time Follow rebuild procedure as outlined in Shared Service Clean the ID and Music Sensors Check and vacuum the Dust filters and Ozone Filters Reset PM part counters as necessary If the TRCU card use used by the end user confirm the correct counters have been cleared If fuser parts are replaced make sure copy quality is check by running prints with 100 coverage on 11x17 or larger paper Check for oil streaks Continue to run prints until oil streaks disappear Remote Service Calls e The following sample Remote Call is not a Preventative Maintenance Call This is a Disconnected
27. costs because of unnecessary or premature TCRU replacement by the Key Operator These guidelines include the Key Operator s responsibilities when a TCRU is replaced at PM Alarm or for an EM issue As with any Service Agreement the Addendum also reflects verbiage on issues concerning liability and requires the Customer s acknowledgement name signature and date that they have read understand and accept the contents of the Addendum This part of the Agreement must be signed before deploying the Kit at the Customer s account The Addendum also serves as an acknowledgement by the Key Operator that they have been trained by Service personnel on the Shared Service requirements processes and workflows This must be signed and dated by the Key Operator after completion of the TCRU Training by the Technician A copy of this signed document should be given to the Customer and the original should be kept on file at the Service location Key Operator Training Overview Critical to the successful implementation and management of this Shared Service Offering is the replacement of a TCRU by a Key Operator This requires the mechanical removal as well as interaction with the Display Panel through Super User Mode to reset a PM Counter The following are the established guidelines on the key areas that should be demonstrated to and reviewed with the Key Operator s when the Kit is deployed At machine installation in most cases Note Additional inf
28. digital certificate for a particular service such as Web service and add trusted certificates Encryption of critical information in the Fiery ensures that all passwords and related configuration information are secure when stored in the Fiery The encryption method used in based on commonly accepted industry standard Ver 1 03 Page 68 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 IPv6 Support The Fiery supports the phase in transaction for IPv6 In the Fiery s IPv6 Features Dropped in Fiery System 8 Release 2 Features Dropped in Fiery System 8 Release 2 Description EFI Data Center Package This has been dropped effective immediately EFI Production Printing Package has been discontinued as a separate optional EFI Production Printing package However most of the individual components have been integrated as Package standard features for the Fiery System and EFI compose function offers as optional feature of the Fiery server IPX SPX Support EFI support for IPX SPX has been discontinued Item Check List Power Cable US cord Media Pack 4 CDs 1 DVD EFI 1 Doc Pack EFIGSD Note Release Note Printed Welcome Printed Documentation CD the following documentation in PDF format Welcome Configuration and Setup Color Printing Printing from Windows Printing from Mac OS Print Options Utilities Workflow Examples
29. for the Pro C900 Pro C900s mainframe printer function and a second network connection for Remote communication For additional information on Remote go to the following link to view or download basic Remote documents http tscweb net atremote atremote_documentation asp Ver 1 03 Page 71 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Ver 1 03 Page 72 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 TCRU Trained Customer Replaceable Unit Concept Objective The design of the Ricoh Pro C900 G178 Pro C900s D016 mainframe allows trained and skilled Key Operators to replace select mainframe subassemblies TCRUs at PM Alarm Replace message indicated on the Display Panel and or EM Call occurrence to ensure maximum uptime This concept and opportunity will allow Sales and Service to Establish a strong presence in Central Reprographics Department Print for Pay and Facilities Management accounts Challenge amp replace competitor s products that offer TCRU type service Offer and provide a Shared Service that meets the response time and uptime requirements of the production printing environment Benefit Realizations For Customers Maximum uptime maintained by a TCRU replacement at notification or via your Call Avoidance Customer Assistance CA process PM time is significantly shorter than the tradition
30. line Use Weight Dimensions L x H x D Power Source Specifications Remarks Same as BK5010 Same as BK5010 Custom sizes are available Adjustable in 0 5 mm steps Adjustable in 0 5 mm steps Adjustable in 0 5 mm steps Same as BK5010 Same as BK5010 Engine Duplex 216 gsm 80lb Cover Together with Booklet maker From BK5010 When trimming 18 Booklets minimum trimming is 9 mm Ver 1 10 Page 45 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 CF5010 Cover Feeder Specifications Specifications Remarks need two sheet sets as inlet at least Standard Paper Sizes Paper Weight Minimum Paper Weight Maximum Cover Feeder Capacity Off line Use Together with Booklet maker Weight 15 4 Ib The Cover Feeder dimensions are included in the Booklet maker dimensions and will not add anything more to the space Dimensions L x H x D 310 x 190 x 530 mm 12 2 x 7 5 x 20 9 Power Source From BK5010 BF5010 Book Folder Specifications Specifications Remarks Speed Same as BK5010 Standard Paper Sizes Same as BK5010 Custom sizes are available Paper Weight Minimum Paper Weight Maximum Input Output Sheets Input Output Sheets Offline Use Possible Together with Booklet maker amp Trimmer Weight 114 6 Ib Dimensions L x H x D 360 x 900 x 620 mm 14 2 x 35 4 x 24 4 Power Source From BK5010 Ver 1
31. m Tray Parameters PS E IPsec m Virtual Printer Settings m User Lockout Policy PDF Group Password E IEEE 802 1X WPA WPA2 E PDF Fixed Password m S MIME 7 Fax RC Gate m Initial Settings f E Setup RC Gate E Send Reception Settings m Update RC Gate Firmware E IP Fax Settings RC Gate Proxy Server m IP Fax Gateway Settings m Parameter Settings saa Webpage a m Webpage lt Scanner Yy m General Settings Extended Feature Settings E Scan Settings es m Startup Setting m Send Settings Initial Settings m Default Settings for Normal Screens on Device m Extended Feature Info E Install m Uninstall m Change Allocation E Default Settings for Simplified Screens on Device m Administrator Tools ad Interface Em Copy Extended Features m Interface Settings m Copy Card Save Data To Top 9 Note if your Customer uses a Proxy Server to Access the Internet then Program the RC Gate Proxy Information into the Device prior to selecting Setup RC Gate other wise skip this Step TRCU Addendum 1 2 Page 92 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 RICOH Aficio MP C2550 Web Image Monitor amp amp amp Administrator Remote Communication Gate Proxy Server refresh l OK Cancel Remote Communication Gate Proxy y Remote Communication Gate Proxy Server O Enable Disable Proxy Address EPort Number User Name mPassword
32. preventing toner adhering to the next printed sheet using coated paper Supplies Yields Item Name Order Code Target Yield Ricoh Black Toner 72 000 Yellow Toner 72 000 Magenta Toner 72 000 Cyan Toner 72 000 Glue TBA Rings W100 375 Rings B100 375 Rings W50 375 Rings B50 375 Staple Type L 2 000 Staple Refill Type L 8 000 Staple Type M 5 000 Staple Refill Type M 25 000 Developer Black 800 000 Developer Cyan 800 000 Developer Magenta 800 000 Developer Yellow 800 000 Fuser Oil 100 000 GBC Die Set GBC Die Set GBC Die Set GBC Die Set GBC Die Set GBC Die Set GBC Die Set Staples Type SR90 Staple Cartridge requires 2 cartridges 411476 5 000 NOTE A4 5 chart is used to measure the above yield NOTE Part Number TCRU NOTE Oil capacity 4 bottles Ver 1 10 Page 5 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Option Compatibility Options number 4 18 19 20 and 24 are currently not available 4 LCIT RT5020 2 LCIT RT5020 2 Unit LCIT RT5000 B eae PEPE EEE Stacker SK5000 xX X note H FED TREE i pe 5000 Tyo a S e Type Su ETT ERE Unit a EREEEEE BRR Re ae tf TTT 10 as Bypass Tray BY500 bal E ZF4000 12 Finisher srsooo x 13 Punch Unit PU5000 NA er BK5000 pence T Tray C15010 eroe Security Unit H Eo Interface Unit ao T GB5000 19 Transit
33. shared responsibility between the Key Operator your Help Desk the Call Handling Process Service Dispatch and the on site Field Service Representative TRCU Addendum 1 2 Page 78 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Note See Suggested Workflows on the following pages TRCU Addendum 1 2 Page 79 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 TCRU Workflows Shared Service TCRU Program TCRU Installation Process Flow Establish Participate in Customer Training Session Prepare Account TCRU Kit s Unpack amp Conduct Training Session with Customer Sign Contract Addendium Provide Key Operator with TCRU Manual Store TCRU Kits s TRCU Addendum 1 2 Page 80 of 97 8 31 2009 Subject to change without notice Product Support Guide TCRU Emergency EM Call Process image Qualty Jamming of Commence CA process using Enter Customer ID SC Issue Skils Knowledge Base and or Conmact Customer and inta SMS complete Cal Avoidance TCRU Troubleshooting Guide issue Repairable t issue Reperabie by Capture Service TCRU Reson TCRU Replacement Call infrematian Instruct Key Operator to Assign to FSR or instruct Key Operator to Replace TORUS Helpdesk Replace TCRU s Visit Customer yo Resotve as EM Call Yes Resat the PM Counter Inspect and Re inetall any replaced TCRU unis that the customer in
34. 010 412101 Finisher Cover Feeder Cover Feeder CF5010 413102 E A Trimmer Unit Require Fiery System Software 3 0 or Trimmer Unit TR5010 413103 C B234 higher Ring Opener Require Fiery System Software 3 0 or C B234 higher Require Fiery System Software 3 0 or C B234 i Mahar Require Fiery System Software 3 0 or C B234 q se cee Book Fold Book Fold Unit Unit BF5010 aes Rail Unit Rail Unit 413105 GBC Stream GBC Stream Punch III Punch III TARN EFI Compose EFI Compose 404168 M359 EFI Graphic Arts C B234 Require Fiery System Software 3 0 or C B234 4 eae EFI Graphic Package Premium Arts Package Edition Upgrade 404227 M359 Version Ver 1 10 Page 3 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 oe Product Common Item Description EDP Code Code Unique Remarks EFI Color EFI Color Profiler Profiler Suite Suite Upgrade From 003117MIU D450 Upgrade v1 5X to v2 2X Color Profiler Color Profiler Suite Suite V2 2 UV Version COS115MIU G878 3 Color Profiler Color Profiler SW TCRU Kit TCRU Kit 404234 Bara ES 1000 ES 1008 Spectrophotometer 003116MIU 7 7 Ver 1 10 Page 4 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Note The Perfect Binder Stacker and Ring Binder will not be available at launch Cooling Fan Unit attaches to the exit of the SR5000 and assists in
35. 1 Do not run full color printing longer than 2 hours and 2 never turn the main power switch off immediately after a long print job Leave the machine on so that the fans can expel the hot air from the machine and cool the electronic components e If this machine is to be used in a high temperature and high humidity condition the tray heater is required to get the proper print quality Connect the tray heater harness during the mainframe installation e Do not connect the machine to the same power source as other electrical devices e The machine can make an electromagnetic field and this can cause interference with radio or television reception Network connections X2 1 Fiery Controller a Printing is only available via the Fiery controller b WIM access to Fiery Controller Settings 2 GW network connection a Permits Remote connection b Web Image Monitor connection to mainframe GW settings i e User Tool settings Ver 1 10 Page 11 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Floor Space G178 Notes Minimum 800mm Rear 31 5 Preferred Distance 914mm 36 or more Weight Distribution When leveling feet are lowered 870 Location Weight 202kg 445lb 202kg 4451b 123kg 271Ib 123kg 2711b The floor and floor surface should support the listed weights Use of the leveling bolts is recommended for all installatio
36. 4 OFF SP 5 OFF SP 6 101 126 Pick Up Assist Medium Auto OFF Auto OFF Auto OFF Auto OFF Auto OFF gsm Air Feed Assist OFF OFF SP 3 OFF SP 4 OFF SP 5 OFF SP 6 Thick 1 127 156 Pick Up Assist Auto OFF Auto OFF Auto OFF Auto OFF Auto OFF gsm Air Feed Assist OFF OFF SP 3 OFF SP 4 OFF SP 5 OFF SP 6 Pick Up Assist Normal 76 100gsm Air Feed Assist 157 220 Pick Up Assist Tek gsm Air Feed Assist 221 300 Pick Up Assist Thicka gsm Air Feed Assist Wide LCT Pick U Adjustable with SP1 923 Auto ON OFF Assist Bapa Default Auto ON ON Auto OFF OFF Auto See table above ON Pick Up Assist On for all settings OFF Pick Up Assist OFF for all settings Wide LCT Air Feed Default ON On at all times ON SP Set with OFF Off at all OFF SP Set with Assist SP 1 924 ae SP 1 924 x times SP 1 924 x e LCT Pick Up Assist Adjusts the length of time the Pick Up Roller stays down during the feed cycle ON LCT Pick Up Roller stays down until the lead edge of the paper reaches the Grip sensor Longer time OFF LCT Pick Up Roller stays down until the lead edge of the paper reaches the Feed sensor Shorter time e LCT Air Feed Assist Determines when the Air Feed Assist Blower Fans are ON or OFF Also SP 1 920 adjusts the Blower Fan s Duty Cycle how much air is blown to separate the paper Default is 70 This value can be increased to
37. 5 045 Accounting Counter is set to 1 Prints o SP5 104 A3 DLT Double Count Special Service Mode is set to 0 Normal Count unless the Service Contract specifies differently o SP5 985 001 Device Setting On Board NIC is set to 1 Enable for Remote connection o Fiery Tab gt Setup gt General gt Jobs gt Job Preview amp Printed Jobs Enable Mismatch Action Disable this setting This allows the user to select a different paper tray and print on mismatch e If Remote is utilized make the proper SP changes out lined on page 77 of this document based on the Service Type Shared or Full Ver 1 10 Page 20 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 e Check if the TCRU items have been delivered e Check if PM parts are on hand for the 400k and 800k PM cycles e Check if a spare Fuser Unit is on site e Customer instruction o Explain how to replace the CRUs Customer Replaceable Units Waste Toner Bottle and Fuser Oil o If Shared Service explain how to replace the TCRUs and how to use the TCRU SD Explain the TCRU Manuals the Replacement can be used as a outline to train the end user on the TRCU replacement procedures Explain the TCRU Replacement Form Page 70 of this document can be prints to provide additional replacement forms o Review Paper Tray setting for the customer pointing out the setting for paper types to accommodate various media t
38. 5A Stacker 120v 50 60Hz 15A Perfect Binder 170v 264v 50 60Hz 15A Buffer Pass Unit 120v 50 60Hz 15A 120v 15A NEMA 5 15 Requirements to Deliver and move Main Unit A forklift is required to lift the G179 Print off of its shipping pallet a pallet jack cannot be used If the customer cannot provide a forklift the G178 needs to be removed from the pallet and soft shipped to the customer Care should be taken strapping down the machine for transit as the Front Door hinges can be bent or broken causing intermitted open door indications and or jamming The G178 Printer weights 700kg 1543lb The on site delivery path should be planned in advance to avoid transportation issues Inclined surfaces The G178 Printer should be moved up and down inclines with the exit section always at the higher elevation Do not push pull on the Operation Display Panel Support Arm or the Toner Hopper Assembly when moving the G178 Printer The 179 Printer requires 1800mm 71 of space to be turned around Doorways passageways need to be a least 1100mm 43 3 wide Opt 1 If not the rear unit of the G178 can be removed by a technician reducing the depth of the unit to 750mm 29 5 The procedure is in FSM Estimate time to remove 20 min Opt 2 The Fiery Controller can be removed reducing the depth of the unit to 986mm 38 8 Estimate time to remove 5 minutes Ver 1 10 Page 15 of 97 8 31 2009 Subject to cha
39. 82 of 97 At the next service visit repair refurbish replaced TCRU units Store the refurbished unit s for the next PM Alarm replacement 8 31 2009 Product Support Guide G178 D016 PM Guideline Optimum machine performance is dependent upon quality service and scheduled maintenance therefore proactive and scheduled PMs are required for the Pro C900 Pro C900s The CVC Customer Vision Center Remote Dispatcher creates a Service Request for a PM Call after receiving one of the following notifications from see SP Mode Settings that are required on page 12 1 PM Alarm is communicated via Remote PM Flow Remote PM Alarm Notification Communicated to CVC Receives email ficat PM Alarm is jerma ne Receives a unicaten r 18 2 ye k gt i creates a Service Famen vy Request for a via Blac Scheduled PM Calls the Customer to schedule a PM Perfonns required PM activities resets the PM Counters and refurbishes TCRU s Close Call in SMS Note PM Parts Counter needs to be reset after performing a PM SP7618 TRCU Addendum 1 2 Page 83 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 2 Customer calls CVC for PM request when a PM Alarm is displayed on the monitor gt the Remote feature is not enabled on the machine PM Flow PM Alarm Message Displayed on Monitor PM Alarm message is displayed on the man tor Shared Service Service R
40. EFI Impose Fiery Remote Scan Plug in Yes EFI Color Profiler Suite Yes Fiery Driver PS Ricoh Driver PCL5c 6 Fiery Printer Delete Utility Print Center Plug ins Yes EFI Job Monitor Web Tools Yes Yes TBD New Features for Fiery System 8 Release 2 New Features for Fiery System 8 Release 2 Media Access Control Filtering Mac Bonjour Support Description The Fiery administrator can configure the Fiery to allow or reject connections to the Fiery over Ethernet based on MAC address of the sender of the connection Bonjour is Apple s technology that allows for zero configuration during set up install add remove Fiery from network This allows Mac clients to seamlessly detect and connect to the Bonjour enable Fiery for printing Ver 1 03 Page 67 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 MS Windows XP 2003 64 bit MS Windows Vista Intel Mac Support Utilities in EFI Production Printing Package EFI Compose Fiery Edition Preflight Booklet Maker Ver 3 0 The Fiery through various client applications fully supports MS Windows XP 2003 64bit version The Fiery through various client applications fully supports MS Windows Vista 64bit version The Fiery through various client applications fully supports the Intel Mac platform Following features in the former EFI Production Printing Package will be standard Insert Tab Mixed Media
41. LANIER RICOH Savin Product Support Guide G178 D016 Introduction RFG 035709 Model Type Color Printer Color MFP Launch Date 10 2008 2 2009 S N Configuration S32YMM00001 M87YMM00001 Product Code G178 D016 Brand Model Name Product Code Lanier D016 Pro C900s Pro C900 Pro C900 Pro C900s Savin Pro C900 Pro C900s Product Concept The G178 is a new high volume 90ppm Color Fiery driven Printer with the finishing capabilities of the B W 90 110 135 ppm MFP D101 D102 D103 series The G178 cannot be upgraded to the D016 The D016 is the MFP version of the G178 color printer The base unit consists of a mainframe print engine and a LCIT ARDF assembly With the addition of an ARDF color copying and scanning are now available At launch a Cover Interposer Z Folder Saddle Stitcher Booklet Maker and a 5000 sheet finisher will be available Later the following finishing options will be introduced Perfect Binder Ring Binder Stacker Unit GBC punch unit Buffer Pass Unit and Plockmatic Booklet Maker The G178 D016 will incorporate the use of Trained Customer Replaceable Units TCRUs to minimize system downtime Paper and toner can also be replaced without interrupting machine operation Ver 1 10 Page 1 of 97 Key Installation Points For the Pro C900 Pro C900s A forklift is required to remove the main frame from th
42. M Parts Yields Mainframe Accessories Unique Common U Unique for this model C Common with listed model G178 D016 Parts Number Description Q ty PM Interval Unique or Common PCDU G1782455 Charge Corona Units 400K C G178 D016 G1789680 Developer Y 800K C G178 D016 G1789670 Developer M 800K C G178 D016 G1789660 Developer C 800K C G178 D016 G1789640 Developer K 800K C G178 D016 G1789510 OPC Drum K 1200K C G178 D016 G1789510 OPC Drum Y M C 2000K C G178 D016 GD042009 Drum Cleaning Brush Roller 400K C G178 D016 G1783659 Drum Cleaning Blade 400K C G178 D016 GD042010 Drum Lubricant Brush Roller 400K C G178 D016 G1783708 Drum Lubricant Blade 400K C G178 D016 G1783731 Drum Lubricant Bar 400K C G178 D016 G1783699 Drum Cleaning Gear Kit 400K C G178 D016 ITB Unit G1786302 Image Transfer Rollers 800K C G178 D016 G1786300 ITB Image Transfer Belt 1600K C G178 D016 G1786505 ITB Bias Roller 800K C G178 D016 GD042007 ITB Cleaning Brush Roller 400K C G178 D016 GD041027 ITB Cleaning Blade 400K C G178 D016 GD042008 ITB Lubricant Brush Roller 400K C G178 D016 G1786690 ITB Lubricant Bar 400K C G178 D016 PTR Unit G1786755 Paper Transfer Roller C G178 D016 G1786757 PTR Cleaning Brush Roller C G178 D016 G1786887 PTR Lubricant Brush Roller C G178 D016 G1786759 PTR Cleaning Blade C G178 D016 G1786767 PTR Lubricant Bar C G178 D016 G1786706 Separation Unit Discharge plate C 6178 0016
43. Mainframe LCT Noise Power level Less than 73dB Paper size A5_SEF HLT_SEF 13 x 19 2 60 216 g m2 Paperweight 16 57 Ib Bond 80 Ib Cover 120 Ib Index Paper capacity 500 sheets seg 20lhe 3 000 sheets Finisher with 100 sheets stapler Dimensions W x D x H 800 x 730 x 980 mm Weight Less than 75 Kg Finisher only Noise Power level Less than 78 dB Finisher only Configuration Console type attached mainframe Power Source From Mainframe Output Jogger Standard Stack 500 sheets A4 LT or smaller 80g m2 capacity 250 sheets B4 LG or larger 20 Ib Bond A5_SEF amp LEF B5 SEF amp LEF A4_ SEF amp LEF B4 SEF A3_ SEF Proof Tray Paper size HLT_SEF amp LEF LT SEF amp LEF LG_SEF amp LEF 11 x17 _SEF 12 x18 _SEF Paper 60 g m2 216g m2 weight 16 57 Ib Bond 80 Ib Cover 120 Ib Index 3 000 sheets A4 LEF B5 LEF LT LEF 1 500 sheets A3 SEF A4 SEF B4 B5 SEF 11 x 17 SEF LG SEF LT SEF 1 000 sheets Stack a z 80g m2 capacity a i tore 201b Bond A5 LEF HLT LEF Shift Tray Se sheet A5 SEF HLT SEF 30 sheets Z folding paper A5_SEF amp LEF B5_SEF amp LEF A4_SEF amp LEF B4 SEF A3_SEF Paper size HLT_SEF amp LEF LT_SEF amp LEF LG_SEF amp LEF 11 x17 _SEF 12 x18 _SEF 13 x18 _SEF 13 x19 2 _SEF Paper 60 g m2 300g m2 weight 16 79 Ib Bond 110 Ib Cover 165 Ib Index Ver 1 10 Page 39 of 97 8 31 2009 Subject to change without notice Produc
44. Memory 90 FC 90 BW cpm e Scanning o GW Scanning Scan Speed 75 FC 75 BW spm Letter 200dpi Scan to e mail Scan to Folder Twain Scanning o Fiery Scanning Scan Speed 50 FC BW spm Letter 200dpi Scan to e mail Scan to FTP SMB o Document Server e Document Server Ver 1 10 Page 10 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Installation Installation Requirements Environment Temperature Range 10 C to 32 C 50 F to 89 6 F Humidity Range 15 to 80 RH Ambient Illumination Less than 1 500 lux do not expose to direct sunlight Ventilation 3 times hr person Ambient Dust Less than 0 075 mg m 2 0 x 10 6oz yd Avoid areas exposed to sudden temperature changes e Areas directly exposed to cool air from an air conditioner e Areas directly exposed to heat from a heater Do not place machine where it will be exposed to corrosive gas or vapor Do not install the machine at any location over 2 000m 6 500 ft above sea level Place the machine on a strong and level base Do not place the machine where it may be subject to strong vibrations Machine level Front to back within 2 5mm 0 1 of level Right to left within 2 5mm 0 1 of level Notes e If the machine is installed in a location where the ambient temperature is more than 30 C 86 F
45. OIJEWYIO d The Depth and Height are fixed to the mainframe dimensions The total length of the installation can be calculated by using the above chart Instruction on how to determine total length 1 Section A B Determine which options are to be installed Add the values indicated under the option and enter this value Length A Section C Determine which options are to be installed Enter the value from column 9 here Length B Section D Determine which options are to be installed Enter the value from column 21 here Length C Buffer 2 3 f 4 If Buffer Pass Unit is installed add 330mm 11 8 to the length 5 Total length Total mm x 1 100 mm x 1 440 mm x 43 3 x 56 7 W length Page 14 of 97 8 31 2009 Subject to change without notice Dimensions W x D x H Ver 1 10 Product Support Guide G178 D016 Power Requirements Main Unit The required wall outlet is a NEMA 6 30R receptacle gt 208v to 240v 50 60 Hz More than 24A Single Phase Power cord length 15ft Do not place anything on power cord Required Breaker The operating area where the machine is to be installed must have a required breaker for the power line North America Listed circuit breaker rating 240V 30A double pole Accessories Unit Power Specifications NA Requirements Power an Plug Length e cord Z Folder 120v 50 60Hz 15A i Ring Binder 100v 240v 50 60Hz 1
46. OS Note Portions of Webtools require Java JVM v1 5 browser support Note Microsoft releases frequent updates to Internet Explorer Because support cannot be guaranteed for all versions use the versions specified for best results A monitor and video memory that supports 16 bit color at a minimum resolution of 800 x 600 A TCP IP enabled network and the Pro C900 Pro C900s IP address or DNS name Web Services enabled on the Pro C900 ProC900s Windows based computer with a 1 0GHz or At a minimum an 800MHz greater Pentium III processor Macintosh G3 Intel based Mac OS computers are supported 200MB available hard disk space for installation 80MB available hard disk space for installation 500MB is recommended for writing full previews of raster files and handling large PS or PDF files 256MB of RAM A monitor that supports 16 bit color at a minimum resolution of 1024 x 768 Video adapter card with 2MB of video memory TCP IP networking protocol installed DVD drive In addition to requirements for Command WorkStation e Windows based computer with 333MHz Pentium processor e Dongle to be installed on USB port for every client workstation e Acrobat PitStop software Note Impose is supported on Windows 2000 XP and Windows Vista 32 bit version Other Network Requirements UNIX TCP IP workstation Standard TCP IP connectivity TCP IP printing software that conforms to RFC1179 Berkeley Ipd protocol Sun
47. Preview Advanced Job Reorder Suspend on Mismatch Print Process Next Rush Print Schedule Printing MS Office Filters for Hot Folder Quick Doc Merge Paper Catalog Compose utility is a separate optional package from Production Printing Package and named EFI Compose Fiery Edition Preflight which used to be a utility in Production Printing Package continues to be part of Fiery Graphic Arts Package Premium Edition Enhanced Booklet Maker allows the operator to intuitive navigate and select the appropriate booklet style through an easy to use graphic intuitive workflow New Features for Fiery System 8 New Features for Fiery System 8 User Authentication IPsec SSL TLS Support Certificate Management Encryption of Critical Information Description The user authentication feature allows the Fiery administrator to define a set of users groups who are authorized to perform a set of functions tasks on the Fiery Ipsec or IP Security Protocol provides security to IP Protocols through encryption amp authentication mechanism IPsec in the Fiery allows the Fiery to accept incoming data that support IPsec using specific authentication method In the Fiery SSL amp TSL support creates a secure connection for transmitting data between the client amp the server Certificate management allows the Fiery admin to add load browse for available digital certificates and private keys assign or associate an available
48. Specs Updated Fiery EDP codes Updated Power Spec Pg 12 New Servicing the Pro C900 pg 17 Added RT5000 EDP code pg 02 Corrected Documentation order numbers pg 40 TCRU Ver1 1 Addendum Updated Added Remote Call Type pg 19 Modified Counter Descriptions pg 37 Modified When you arrive at the account pg 17 Added Media Substrate Guide Rev 11 2008 Ver 1 0 End of PSG This Guide will be updated as more media is tested Added Oil Priming note pg 17 Add SP 5 985 check pg 17 Added notes to Key Installations Points pg 1 Added reference to the Media Substrate Guide pg 37 Correct TCRU SD Card Part Number pg 59 Updated Media Guide pg 19 Added D016 information Unique D016 info denoted in blue test EDP code added Cooling Fan Unit for SR5000 added pg 2 Added Productivity Chart pg 33 Firmware note pg 47 Fiery System Software USB driver specifications pg 47 pg 52 Updated PM part number information pg 24 27 Updated Media Setting Guide pg 20 Added Wide LCT Paper Feed Settings pg 21 Corrected PM part table pg 26 28 Corrected D016 EDP Code pg 2 Updated TCRU SD card part number New card works with both G178 and D016 pg 71 Added Loop part number to Special Tools pg 28 Added EDP Codes pg 3 Add EDP codes for Supplies pg 4 Updated Options Table pg 6 Add GBC and BK5010 Specifications pg 44 46 Added High Capacity Stacker Buffer Pass Unit and Perfect Binder
49. Subject to change without notice Product Support Guide G178 D016 Installation Addendum Reference Page 10 to page 16 of this Product Support Guide Installation Requirements e Environment Installation site meets all environmental factors outline on page 9 of the G178 Product Support Guide from this point forward referred as PSG e Power Network Connections o Power Sources e Main Frame Power Source e Power cord can plug directly into power receptacle e NEMA 6 30 non twist type receptacle installed e Proper power supplied 208v 240v 50 60Hz more than 24A e Accessory Power Sources e Power cord can plug directly into power receptacle no extension cords Reference page 13 of this PSG e Proper power supplied reference page 12 of this PSG o Network Connections e _1 LAN drop for Fiery Printing e 1 LAN drop of Remote Services e Remote turned on and set up correctly reference TCRU addendum e Weight Support Space Requirements o Mainframe unit weight approximately 700kg 1500lbs gi R e Forklift is required to remove the main frame from its shipping pallet e Can this be done at the customer s site e Unit removed from pallet prior to shipping unit to customer o Note Front door hinges can be damage when soft shipping unit Care should be taken when strapping unit down e Delivery area path to instal
50. Unit s TCRU s Color PM Unit s TCRU s The Key Operator replaces a TCRU g the PM Alarm message for if the PM unit replacement alarm every PM unit to be displayed is displayed and a Technician s visition the screen to notify the Key has not been scheduled i e Color Operator that a TCRU Charge Unit replacement is required TCRU Service Key Operator replaces a TCRU if a PM Set the PM Alarm message for SP5062 01 ON Default OFF without Alarm is displayed every PM unit to be displayed SP7956 01 1 Default 0 Remote ion the screen PM Alarm The Key Operator calls Service after replacing the TCRU s and the Technician visits the account to refurbish the replaced TCRU s The Technician also checks the counters for the other PM units or components and performs any additional PM activities that are required Full Service with Remote PM Alarm A PM Alarm is sent via remote to the CVC when the main PM counter reaches 380K 95 of the PM target This will trigger the scheduling of a PM Set the PM Alarm to 380K 95 of the PM target for the main PM counter to send a PM Alarm via Remote SP5062 01 OFF Default SP7956 01 0 Default SP5514 01 1 Default SP5513 01 380 Default 300 SP5515 02 0 Default 1 SP5515 03 0 Default 1 SP5515 08 1 Default Full Service without Remote PM Alarm A PM Alarm is displayed when the main PM counter SP7803 01 reaches 380k 95 of the PM target Th
51. Variable Data Printing Glossary Legal Notices Graphic Arts Package Fiery Color Reference 2 PS Printer Driver amp EFI Utility DVD 3 End User License Agreement EFI 4 Attachment Printed Ricoh Ver 1 03 Page 69 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 1 About This Machine Printed Manual 2 Troubleshooting Printed Manual 3 General Setting Manual CD 4 Security Manual CD 5 PCL Printer Driver amp Utility CD Notice for Installer for Safety permission SD Card Cover Engine NIC Bracket Engine Engine put it decal Mac OS PostScript Printer Utility for MAC Not supported Not supported Mac OS X Native v 10 1 or later 1 1 Mac OS X v 10 5 x is not supported at the time of this document release UNIX Filter Not Supported Parts Special Tools Special Tools Item Part Number Description Q ty Unique or Common 1 003116MIU ES 1000 1 C Media_Pack Pro 900c Contains Grayscale strip User DVD s pent p10 EFIGSD 3 Readme and Ferrite Core DVD ROM R System System Software DVD i Poe Ver 1 0 Only for G178 Prep tool CD DVD ROM R System System Software DVD PAIERA Ver 2 0 Only for D016 l Prep tool CD DVD ROM R System System Software DVD wo 3 D016 0494 Ver 3 0 Common for G178 D016 Prep tool CD 4 G178 0491 USB Prep tool ver 1 2 USB Prep tool ver 1 2 V
52. abor Parts Black Toner Color Toner S Full Service GMA Single Click 11x17 Click Black amp Color Toner Included Technician Replaces TCRU SVC SILVER S TCRU Labor Parts Black Toner Color Toner Shared Service GMA Single Click 11x17 Cust TCRU S Click Black amp Color Toner Included Customer Replaces TCRU SERVICE amp PARTS Labor and Parts Only Full Service GMA Standard Double Click 11x17 Parts amp Labor Only Technician Replaces TCRU SVC PARTS D TCRU _ Labor and Parts Only Cust TCRU D Click Shared Service GMA Standard Double Click 11x17 Parts amp Labor Only Customer Replaces TCRU SVC PARTS S Labor and Parts Only S Click Full Service GMA Single Click 11x17 Parts amp Labor Only Technician Replaces TCRU SVC PARTS S TCRU Labor and Parts Only Cust TCRU S Click Shared Service GMA Single Click 11x17 Parts amp Labor Only Customer Replaces TCRU When a FSR visits a customer to refurbish TCRU s that were replaced by the key Operator for EM or PM activity TCRU must be entered by the FSR in the Notes field when Debriefing the call to indicate that TCRU s were refurbished during the call TCRU Workflows EM amp PM TCRU Replacement and Service Workflows are critical to the successful implementation and management of the Shared Service Offering While a PM Workflow is much more straightforward than an EM Workflow the success of both is a
53. al PM individual parts replacement because of subassembly TCRU replacement that allows the replaced TCRU to be refurbished by the Technician while the machine is up and running Convenience of managing required PM activity through TCRU replacement at PM Alarm or according to job workload or schedule For Service Support Organizations Call Avoidance Customer Assistance will reduce the number of service visits an immediate on site service visit may not be required if an EM issue can be resolved with a TCRU replacement by the Key Operator Replacement TCRU provides a subassembly troubleshooting method swap units to isolate root causes quicker Refurbishment of TCRUs can be completed on a scheduled basis to not disrupt Customer or Technician daily activity No requirement to complete PM s during off or after hours which result in higher Service costs TRCU Addendum 1 2 Page 73 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 TCRU Kit Order Process Pricing and Contents Customers have the option of participating in the Shared Service self maintenance of unit replacement or Full Service If Full Service is chosen the TCRU is used as a FRU Field Replaceable Unit by Field Technicians as a tool to reduce service time TCRU Kit is available to customers as finished goods with EDP Code EDP Code 404234 TCRU Kit Contents
54. call which will happen when the customer powers off the unit The reference to Svc PM Call is the Operation Calendar the unit is registered within the Remote System A PM type call will display Alarm Call Received TAG ID Device S N xxxxxxx Service Depot Name RBS City Svc PM Call o Remote Reminder Disconnected Appliance Site Name RBS City Service Depot Name RBS City Svc PM Call PM Service Calls e Use the Preventive Maintenance Table in the Field Service Manual to ensure the PM is properly performed The TCRU SD Card can be used to clear most PM counters The Fuser Unit PM counters need to be cleared via SP Mode PM counters e The Fuser Belt may have a break in period Check copy quality by running prints with 100 coverage on 11x17 or larger paper Check for oil streaks Continue to run prints until oil streaks disappear e Oil Supply Unit Take extra care not to stretch the tension springs A spring hook should be used to remove and attach the springs The black spring should be installed to the rear side of unit As additional servicing information becomes available this section will be updated Ver 1 10 Page 24 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Ver 1 10 Page 25 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Power Consumption Noise Emission Power Consumption Mode Power consumption BTU
55. cks are supported e Mac OS 10 3 9 e Windows 2000 Professional for PowerPC Windows 2000 Server based Mac OS Windows 2000 Advanced Server computers Windows XP Home 32 bit e Mac OS 10 4X Windows XP Professional 32 bit and 64 for PowerPC and bit Intel based Mac OS Windows Server 2003 Standard Edition computers 32 bit Windows Server 2003 Enterprise Edition 32 bit Windows Server 2003 Datacenter Edition 32 bit Windows Vista Home Basic Edition 32 64 bit Windows Vista Home Premium Edition 32 64 bit Windows Vista Ultimate Edition 32 and 64 bit Windows Vista Business Edition 32 and 64 bit Windows Vista Enterprise Edition 32 and 64 bit Windows Vista 64 bit supported for Windows printer drivers and the Printer Delete Utility only Memory for printing and 256MB of RAM for printing and operating utilities 512MB recommended utilities Downloader and Job Monitor Networking protocol TCP IP EtherTalk and AppleTalk Networking protocol for TCP IP EtherTalk and Fiery utilities AppleTalk Ver 1 03 Page 61 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Minimum requirements Windows 2000 XP Mac OS for Server 2003 Fiery WebTools Command WorkStation EFI Impose available as an option on Command WorkStation Windows only Java enabled web browser e Internet Explorer v6 0 and 7 Firefox v 2 0 for Windows e Safari v1 2 or later for Mac
56. d a The customer shall provide space to store TCRUs This storage space should meet the environmental specifications outlined in the Installation Requirements of the main unit The operator and or the technician should have access to TCRUs during main unit operation hours If spare parts are to be kept on site to rebuild TCRUs the parts should be store relative to the TCRUs If TCRUs are to be rebuilt at the customer location the customer should provide a location with a flat surface away from the main unit to allow the technician to perform the rebuild of the TCRUs so as to not interfere with the operation of the main unit Page 18 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Forklift When removing the Pro C900 Pro C900s from the shipping pallet refer to the fork positioning labels below Ver 1 10 Page 19 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Servicing the Pro C900 Pro C900s Before you go to the installation e Familiarize yourself with the Remote section of this document Especially the RC Gate Setup section pg 73 77 e Weare looking to achieve a 100 connection ratio to Remote for the Pro C900 Pro C900s During the sales process Remote was explained to the customer and was most likely accepted o Know the go to person at your office for Remote o Find out if the unit will be connected to the Remote system o Customer
57. e Noise Power level Paper size Paper weight Paper capacity 540 x 730 x 980 mm Less than 88 Kg From main frame Less than 73 dB A4_LEF B5 LEF A5 SEF LT_LEF HLT SEF 3 tray 60 216 g m2 16 57 Ib Bond 80 Ib Cover 120 Ib Index 4 tray 60 216 g m2 16 57 Ib Bond 80 Ib Cover 120 Ib Index 5 tray 60 163 g m2 16 43 Ib Bond 90 Ib Index 60 Ib Cover 3 tray 1 000 sheets 4 tray 1 000 sheets ie An 5 tray 2 550 sheets 13 x19 2 Large Capacity Tray Dimensions W x D x H Weight Power source Power consumption Noise Power level Paper size Paper weight Paper capacity 965 x 730 x 980 mm 1 017 x 730 x 980 mm With extension tray Less than 200 Kg From Mainframe Less than 150W Printing Less than 78dB Full system Stand by Less than 60db Full System A5 SEF HLT SEF 13 x 19 2 60 300m2 16 79 Ib Bond 110 Ib Cover 165 Ib Index 2 000 sheets x 2 trays 80g m2 20Ibs Bond Bridge Unit Dimensions W x D x H 575 x 500 x 300 mm Weight Less than 15 Kg Power source From Mainframe Paper size A5 SEF HLT SEF 13 x 19 2 Paper weight 60 300g m2 Ver 1 10 Page 38 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Multi Bypass tray Unit Dimensions W x D x H 710 x 560 x 210 mm Weight Less than 18 Kg Power source From LCT From
58. e Minimum Paper Size Maximum Paper Weight Minimum Paper Weight Maximum Input Output Sheets Input Output Sheets Off line Use Weight Dimensions L x H x D Power Source Power consumption Remarks Actual speed in number of booklets per min hour depends on number of sheets per booklet Specifications Maintain engine speed 1800 booklets hour 8 5x11 amp 11 x 17 A4 A3 B4 8 5x11 8 5x14 11x17 Width 206 mm 8 1 Length 275 mm 10 8 Width 320 mm 12 6 Length 457 2 mm 18 64gsm 16 Ib Bond 300gsm 172 Ib Index 115 Ib Cover Custom sizes are available Engine Duplex 216 gsm 80lb 64gsm 16lb Bond o O Stapled Non Stapled Folding Stitch Fold 2 staples Incl Base and Stacker 10 200 W or less Continuous Operations For additional information see the BK5010 Product Support Guide Quality Specifications Fold Skew Fold Variation Fold Quality Stapled Set Registration Staple Line Position variation Specifications Remarks 0 7 mm 11 x 17 1 0 mm 8 5 x 11 0 5 mm Maximum height per set also depends on paper quality Less than 17 mm A3 80gsm 4 Sheets Less than 0 5 mm TR5010 Trimmer Specifications Speed Standard Paper Sizes Default trim length Minimum trimming Maximum trimming Paper Weight Minimum Paper Weight Maximum Input Output Sheets Input Output Sheets Off
59. e Key Operator calls for Service Set the PM Alarm to 380k 95 lof PM target for the main PM counter to display a message on screen SP5501 01 380 Default 0 Note The sp Settings must be adjusted by the Technician at installation according to the Service Type Maintenance Contract that has been established with the account TRCU Addendum 1 2 Subject to change without notice Page 85 of 97 8 31 2009 Product Support Guide G178 D016 Appendix 1 Sample Addendum to Maintenance Agreement for Pro C900 Pro C900s The Service Maintenance Agreement between dealer name and Customer is hereby amended as follows 1 Only those Customer employees that have been trained and certified by a service representative of dealer name are authorized to provide the limited services with respect to Trained Customer Replaceable Units pursuant to this Addendum hereinafter Key Operators dealer name shall have no responsibility for and disclaims any and all liability with respect to any loss or damage to person or property resulting from or arising out of the acts or conduct of any persons other than a trained and certified Key Operator The Key Operator may replace a TCRU when a Preventive Maintenance Alarm is indicated on the Display Panel of the equipment Replacement activities shall be limited to the following a replacement of the TCRU b reset of the TCRU counter through the Display Panel c
60. e shipping pallet If unit is removed from the pallet for shipping refer to TSB G178 039 Fuser Oil minimum 3 bottles and Toner are needed 1 of each color to set up the machine Fuser Oil is needed to prime the Fuser Unit Developer is pre installed from the factory The Mainframe weighs 700kg 1500lbs a suitable surface is needed to support the unit and accessories The Pro C900 requires NEMA 6 30 receptacle 208v 240v 30A 2 Network connections are required 1 for Fiery printing Fiery Scanning and1 for Remote GW Scanning 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Order Number Main Frame Item Model Name EDP Code Lanier ID Notes Lanier G178 Ricoh 404166 Savin z Lanier D016 Ricoh 404159 Savin Note Order Numbers are provided for reference purposes only Please use your Pricing Guide for proper order numbers to insure you receive the correct branding emblem Options Product Common Code Unique Finisher Tae 412981 B830 C B234 3000 sheet finisher LCIT LT LCT Leit RT5000 FAIG B832 C B234 Only Available for G178 LCIT LEIT 404110 B355 U G178 2 Units can be installed RT5020 D016 1 Unit can be Installed Buffer Pass Buffer Pass Unit Required when installing the High Unit used with Sk5000 404283 M379 Capacity Stacker High Capacity High Capacity Stacker Stacker SK5000 404163 D364 U 5000 sheets Roll Awa Roll
61. earch E mail Address in HDD By name amp E mail address LDAP Yes Max Address Number per Send Max 500 addresses Address Number per send Max 500 addresses Max 100 addresses Max 100 addresses Attention To cc bcc Subject Max 128 characters Body Message Manual Input Max 80 characters Ver 1 10 Page 47 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Pre register by user With restriction W O restriction E mail Size Restriction File Type Program User Setting Divided amp Send E mail Resend 5 body message 80 characters x 5 lines per a body message Title name of the body message Max 20 characters per a name Message This e mail included attached file sent from xxxx machine model name 128 102 400KB Default 2 048KB 975MB Single Page TIFF Single Page JPEG Single Page PDF Multi Page TIFF Multi Page PDF Single Page High compression PDF Multi Page High compression PDF Yes Up to 25 programs Yes By page or size No Default Yes By size Yes No Default Yes Scan to Folder GW Protocol Support Security Resolution Max Resisted Client Folder Address in HDD Maintain Client Folder Address in HDD Max Client Folders per send Group Address Input Subject Scan file size File size when combined Scan to Folder amp Scan to E mail File Type Program Registration Dividing file in Scan to E mail
62. eplace TGRU s and Calls CVC calls CVC Creates a Service Request for TORU gt Refurbishment or a Scheduled PM Receives a P Service Request via Blackberry Calls the Customer to schedule a PM Performs required PM activities resets the PM Counters anxi refurbishes TCRU s Close Call in SMS Note PM Counter needs to be reset after performing a PM SP7804 TRCU Addendum 1 2 Page 84 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 PM Procedure PM Alarm Settings and SP Mode Settings Required for Each Service Type Service Type PM Procedure PM Alarm Settings SP Mode Settings TCRU Service JA PM Alarm is sent via remote to the Send PM alarm via remote at SP5062 01 ON Default OFF with CVC when the main PM Parts counter 380K 95 of PM target to SP7956 01 1 Default 0 Remote SP7617 01 reaches 380K 95 of __ dispatch a Technician to SP5514 01 1 Default PM Alarm the PM target A PM is then perform PM activities for the SP5513 01 380 Default 300 scheduled with the account by the Fusing Unit and other 400K PM SP5515 02 0 Default 1 Technician items SP5515 03 0 Default 1 SP5515 08 1 Default Note This 95 of target remote PM Alarm is not displayed on the machine Technician replaces or refurbishes the Fusing Unit FRU and TCRU s if the PM counter of each TCRU is close to or has exceeded the main PM counter Color PM
63. er 1 03 Page 70 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 CRU Addendum Pro C900 Pro C900s Remote and TCRU Implementation Guide Remote Concept Objective The embedded Remote is a key part of the Pro C900 Pro C900s service strategy Remote will be considered a standard service offering 1 Technician is automatically dispatched for RANK A SC codes Un resettable SP modes Proactive PM is scheduled using the PM alarm function of Remote 3 Machine information i e Copy Volume Service Codes Jams etc captured by Remote is monitored and evaluated to ensure that the machine performance and service quality is meeting or exceeding targets and expectations Remote Settings Required for the Pro C900 Pro C900s for RBS Direct Service Only To have a PM Call communicated to the Customer Vision Center CVC for dispatching activities a different Service Depot Number needs to be selected to obtain a Request Number for the Pro C900 Pro C900s In addition several SP settings need to be changed at machine installation Please refer to Appendix 3 page 16 for the detailed procedure to enable Remote and page 12 for the SP settings Note APM Alarm will not be communicated to the CVC if the Pro C900 Pro C900s is connected behind a RC Gate The Pro C900 Pro C900s must be connected directly to the network via a separate connection one network connection
64. going to the Remote Center System and Selecting the Pre installed Appliance on the menu which will display any unused Request Numbers ga Remote Registration List 2 Load Site Information z Message eee o LOGOUT Registration A a is ane Request Number Service Depot Name a QTRN07280539 Training Sve APPRANCEREPRICENENE Training Svc Training Svc Search Training Svc Appliance Training Sve Syn Training Svc Disconnected List ang aye raining Svc 5 Complete the installation process for the Device as normal Perform all regular post installation testing of the Device to ensure the MFPs proper operation Check the following setting at the Devices Op Panel if it is set to Prohibited change to Do not prohibit How to check and verify and or change this setting User Tools Counter gt System Settings gt Administrator Tools gt Extended Security gt Remote Service TRCU Addendum 1 2 Page 90 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 6 Access the Device s Web Image Monitor WIM and select Login A gt aer RICOH Aficio MP C2550 web Image Monitor aie Home Home English Refresh ic Document Server Status Device Info Counter Inquiry Fax Received File Printer Print Jobs m Device Name RICOH Aficio MP C2550 1 m Location Job m Comment s a E IE Host Name RNPDA784A
65. hat may be run on the Pro C900 Pro C900s Ver 1 10 Page 21 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Media Type Coated Non Coated No Display Special 3 Special 4 Special 5 Special 6 160 C 160 C 165 C 170 C Paper Thickness Coat 3 Special 1 Special 2 Fusing Temp 165 C Thin 60 75 gsm Nip Pressure 16 25mm 16 25mm 16 25mm 16 25mm 16 25mm Fuser Speed 0 Fusing Temp 175 C Normal 76 100 gsm Nip Pressure 16 25mm Fuser Speed 0 Fusing Temp Medium 101 126 gsm Nip Pressure Fuser Speed Fusing Temp Thick 1 127 156 gsm Nip Pressure Fuser Speed Fusing Temp Thick 2 157 220 gsm Nip Pressure Fuser Speed Fusing Temp Thick 3 221 300 gsm Nip Pressure Fuser Speed Fuser Temperature Low gt gt gt gt gt gt 160 C 165C 170C 175C Ver 1 10 Page 22 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 B355 RT5020 Wide LCT Feed Assist Settings Media Type Coated Non Coated Paper Weight Setting Coat 3 Special 1 Special 2 No Display Special 3 Special 4 Special 5 Special 6 Thickness 60 75 asm Pick Up Assist Auto OFF Auto OFF Auto OFF Auto OFF Auto OFF g Air Feed Assist OFF OFF SP 3 OFF SP 4 OFF SP 5 OFF SP 6 Auto OFF Auto OFF Auto OFF Auto OFF Auto OFF OFF OFF SP 3 OFF SP
66. hick Coated Matte Type Papersize Width 257 330 mm p Length 364 487 mm Interposer tray Capacity 200 pages x 2 90 g m2 Total must be under 24mm Stack capacity 7 sets 100 sheets set 80 g m2 Ver 1 10 Page 42 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Stacker Dimensions W x H x D 914 x 727 x 980 Weight Less than 115kg Power consumption Less than 100W Powwer Supply 120V 50 60 Hz Noise Power level Less than 73dB A3 A5 Proof tray 11 x17 to 5 5 x 8 5 Max 13 x19 2 330x487mm f 52 300 g m2 Shift tray Stack Capacity 16 67 Ib Bond 110 Ib Cover 165 Ib Index Paper capacity A3 Max 13x19 2 A3T B4T A4T A4Y DLTT LGT LTT LTY 5 000 pages 80 g m2 20 Ib Bond 2 500 pages B5T B5Y A5T HLTT Original set position Center position Roll away Cart for Stacker Dimensions W x H x D 596x750x530 mm Weight 15 kg Punch Unit for SR5000 NA Punch 2 or 3 holes switch able Variety of Punch Unit EU Punch 2 or 4 holes switch able Scandinavian Punch 4 holes NA 2 holes 10 000 sheets NA 3 holes 10 000 sheets Punch Waste Replenishment EU 2 holes 15 000 sheets EU 4 holes 15 000 sheets Scandinavian 4 holes 15 000 sheets 52 g m 127 9 g m 14 Ib Bond 34 Ib Bond A6 A3 5 1 2 x8 1 2 8 1 2 x11 A5 A4 5 1 2 x8 1 2 8 1 2 x11 SEF Paper Weight Paper Size NA 2 holes
67. hing mode A4_LEF 8 5 x 11 _LEF Ver 1 10 Page 41 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 er 64 216 gsm Pinding made 17 571b Bond 80 Ib Cover 120 Ib Index Paper weight Punching mode 94 216 gem g 17 571b Bond 80 Ib Cover 120 Ib Index Capacity of ring bind 2 100 sheets 8 1 2 x 11 21 holes ee 23 holes 1 8 5 x 11 Black 50 sheets NA 2 8 5 x 11 Black 100 sheets 3 8 5 x 11 White 50 sheets 4 8 5 x 11 White 100 sheets Type Ring supply 1 8 5 x 11 Black 50 sheets EU 2 8 5 x 11 Black 100 sheets 3 8 5 x 11 White 50 sheets 4 8 5 x 11 White 100 sheets Replenishment Cartridge exchange 75 sets cartridge Shack casa Binding mode 100 sheets set pacity Punching mode PCL5 does not support Ring Binder finishing Perfect Binder Dimensions W x D x H 1090 x 791 x 1387 Weight Less than 335 kg Power consumption Less than 623W Power Supply 120v 50 60Hz Noise Power Level Less than 83dB Cutting directions 3 edges 1 edge None Booklet size Width 201 297 mm e Length 139 7 216 mm Booklet thickness Less than 23 mm Paper weight OPIO ame 17 43lb Bond 90lb Index 60lb Cover Paper Type Plain Recycled Bady pages Saree Width 257 320 mm p Length 182 228 mm Capacity 10 200 Sheets Paper weight oom 24 79lb 110lb Cover 165lb Index Cover pages Paper type T
68. lation site and installation site will support machine weight and accessory weight e Floor will support the weight outline A B C D in the Floor Space chart on page 11 when the leveling bolts are lowered It is always recommended to lower the leveling bolts to prevent machine movement o The Pro C900 Pro C900s requires doorways and passageways to be at least 1100mm 43 3 wide for delivery e Are the doorways and passageways 1100mm 43 3 wide e Does the rear unit need to be removed reduced depth to 750mm 29 5 e Technician is required during delivery o Minimum Space requirements around the machine are met especially the rear spec e Installation of the Pro C900 Pro C900s o 4 bottles of Type SS Fuser Oil and 1 bottle of each color Toner are needed at installation e Oil ordered e Toner ordered o Developer is installed at the factory No need to order o Unit level o Unit leveling bolts lowered e On Site Support Recommendations o Additional Fuser Oil Additional Toner CYMK Spare Waste Toner Bottle Spare Fuser Unit O10 O0 O All 400k PM Kits o 800k PM Kit Installation Addendum Ver 1 0 Page 96 of 97 8 31 2009 Product Support Guide G178 D016 Revisions 1 00 1 Release 1 01 Corrected Ave Doc Volume pg 27 Add PM Kit part numbers and part list pg 25 Updated Fiery
69. ly into a Twain application The Pro C900 Pro 900s carries EFI Fiery System 8 Release 2 Controller which is the latest Fiery system as a printing utility The Pro 900 Pro 900s with EFI Fiery Server offers a powerful performance amp flexible workflow solutions to fully meet the requirements in the industry Ver 1 03 Page 56 of 97 8 31 2009 Subject to change without notice Order Number Product Support Guide G178 D016 Main Frame Item Model Name EDP Code Notes C900 Fiery Controller cole Embedded in Embedded within the Server Base the printer printer Savin Options Item Description EDP Code Common Unique EFI Graphic Arts Package Premium Edition EFI Color Profiler Suite Color Profiler Color Profiler Software EFI Graphic Arts Package Premium Edition Upgrade Version 404227 Unique i i Common with EF Color Profiler Suite 003117MIU E3000 E5000 E7000 Upgrade From v1 5X to v2 2X E7100 Common with ec filer Suite 2 2 uv 003115MIU E3000 E5000 E7000 E7100 Color Profiler Software v2 2 cea 003925MIU v2 Upgrade ES 1000 Color ES 1000 Color Spectrophotometer Spectrophotometer OserieMie Common Ver 1 03 Page 57 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Fiery System Software USB Flash Drive Required Specification e 8GB e Hi Speed USB 2 0 certified for fast data transfer backwards compatible e USB Mass S
70. mp Document Assembly Options VDP Connectivity Complaint 2 character Controller Panel Service Interface G178 D016 EFI Driver EFI Command WorkStation EFI Command WorkStation for Mac Fiery WebTools EFI HotFolder MS Office Filter for HotFolder EFI Virtual Printers Macintosh Print Center Plug ins Rush Printing Print Process Next Advanced Job Re Order Suspend on Mismatch Quick Doc Merge Schedule Print EFI Fiery ColorWise Fiery Graphic Arts Package EFI Fiery ColorWise Fiery Graphic Arts Package Mixed Media Paper Catalogue Tab Shift Insert Tab Booklet Maker EFI Impose Fiery Edition EFI Fiery Free Form Fiery VDP Resource Manager Not Available Fiery Graphic Arts Package Premium Edition EFI Color Profiler Suite EFI Compose Fiery Edition PPML Fiery Free Form Creo VPS EFI JDF Connector EFI Central Certified Engine Supported Technical Service Use USB x 4 PS2 Mouse Technical Service Use PS2 Keyboard Users can access to Virtual Printers both in Windows and Mac environments but cannot create a virtual printer nor predefine its print settings in Mac OS PCL5c and PCL6 Users are now able to use PCL5c and PCL6 on Pro C900 Pro 900s There are three locations to down load the Print Drivers CD Web site Web tools The PCL drivers will not support the Ring Binder or Perfect Binder when released Ver 1 03 Page 59 of 97 8 31 2009 Subject to change without notice
71. nance machine issue is to be initiated by the Key Operator placing a Service Call to the Service location The Service location may provide immediate assistance through a Helpdesk and or assign the Service Call to a Field Service Representative If the Service Call is assigned the Field Service Representative will immediately contact the Key Operator to discuss the issue and determine if the issue can be resolved with a TCRU replacement If the issue cannot be resolved with a TCRU replacement the Field Service Representative will visit the account to investigate If When a TCRU is replaced for an Emergency Maintenance issue with the approval and instruction from a Field Service Representative the Key Operator is required to a reset of the TCRU counter through the Display Panel b print the Counter Page c complete the TCRU Replacement Form d repack the replaced TCRU and enclose Items C amp D in the replacement TCRU carton TRCU Addendum 1 2 Page 86 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Sample Addendum to Maintenance Agreement page 2 10 11 12 13 14 If a TCRU is replaced by the Key Operator and it does not resolve an Emergency Maintenance issue the Key Operator is required to reinstall the original TCRU and return the replacement TCRU to it s original carton Any TCRU that is replaced for an Emergency Maintenance issue by a Key Operator at a 24 Hour 7 Day
72. nge without notice Product Support Guide G178 D016 Power Source Location Power Receptacle Placement Stacker 2 Stacker 1 Ring Binder Z Folder Perfect Binder Buffer Pass Unit Main Unit O D Stacker 2 Stacker 1 Perfect Buffer Binder Pass Unit Ver 1 10 Page 16 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 On Site Support Recommendations Description Installed by Order Number Part Number Additional Fuser Oil Customer A2579550 Service Part Additional Toner CYMK Customer Reference the Supplies Table page 4 Waste Toner Bottle Toner should be disposed of as required by local or State law PU Oer 100973 perice Pall Fuser Unit Service G1784137 Service Part All 400k PM kits Used to rebuilt TCRU Units e PCU Kit x4 Used to rebuilt TCRU Units PMG178PCUK e ITB Kit Used to rebuilt TCRU Units PMG178ITBK e PTR kit Used to rebuilt TCRU Units PMG178PTRK e Fuser Kit Used to rebuilt TCRU Units PMG178400K 800k PM kit Used to rebuilt TCRU Units PMG178800K Unit ships with Developer already installed The Fuser Unit should stay on the shipping pallet until it arrives at the end user location If the Fuser Unit is removed from it s pallet and shipped via a commercial carrier Fuser component damage may result Ver 1 10 Page 17 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Sale
73. ns even when the machine is level This prevents the unit from being moved after installation 2900 750 w amn a a 700 g178i502 Ver 1 10 Page 12 of 97 8 31 2009 Subject to change without notice 2900 Ver 1 10 Product Support Guide G178 D016 D016 1100 1000 Ql O mm 0 oO f F inch 0 N V 6E N N 2 8 o F oO N o o N P Page 13 of 97 8L 1000 O cee So uy m oO g178i502 a amp Bg Q a O oO a oo Se ee Pecks H o a N g N N N o N 8 31 2009 Subject to change without notice Notes Minimum 800mm Rear 31 5 Preferred Distance 914mm 36 or more Weight Distribution When leveling feet are lowered Location Weight A 202kg 445Ib B 202kg 445Ib C 123kg 2711b D 123kg 2711b The floor and floor surface should support the listed weights Use of the leveling bolts is recommended for all installations even when the machine is level This prevents the unit from being moved after installation Product Support Guide G178 D016 Foot Print Note Options number 11 12 and 15 are currently not available Note 2 D016 includes Main Frame print engine and RT5020 ARDF assembly Section C Jasodiaju JOAOD JEyOe S OIJEWUYIO d 0L0Ss4qd OIJEWUYIO q OLOSYL OIJEWUYDO q
74. ompletely registered Managed Mode in the Remote Center this is the last step to perform in the Web Image Monitor 15 Check the Device List of the center GUI that the registered device is appeared in the list with Registered status as Device Condition If Device Condition is still Found it will be changed to Registered automatically at the time when the device sends next hourly polling 16 Check and or change the following SP Modes to ensure that the PM Calls are enabled for this Device Shared Service Customer Full Service Customer SP mode SP5062 01 ON Default OFF SP5062 01 OFF Default settings for SP7956 01 1 Default 0 SP7956 01 0 Default Remote SP5514 01 1 Default SP5514 01 1 Default SP5513 01 380 Default 300 SP5513 01 380 Default 300 SP5515 02 0 Default 1 SP5515 02 0 Default 1 SP5515 03 0 Default 1 SP5515 03 0 Default 1 Installing Embedded Remote using SP Mode You can install Embedded Remote by using the SP Modes instead of the Web Image Monitor Access the Service SP Modes Go to SP 5816 202 and enter the Request Number Go to SP 5816 203 and select Confirmation Execute Go to SP 5816 204 and select Confirm Result Go to SP 5816 205 and select Confirm Place Go to SP 5816 206 and select Register Execute Go to SP 5816 207 and select Register Result to ensure that the configuration was successful TRCU Addendum 1 2 Page 95 of 97 8 31 2009
75. on 1 is Ricoh s recommended approach which was successfully employed during our field test Please note that there are other options available to implement and manage the refurbishment of used TCRuUs at the local level Any of the options presented can be used as a guideline to develop and customize an implementation plan based on your organization and capabilities Option 2 or 3 may be a consideration as your Shared Service account MIF increases Option 1 Note Activities Refurbish the TCRU at the Customers site Transport the replaced TCRUs to the local service location for refurbishment and return the same unit s back to the original customer Swap the replaced TCRUs at the customer s location with refurbished TCRUs and transport the replaced TCRU to the local service location for refurbishment Benefits One Visit No additional travel time is required for transporting the TCRUs between the Customer s locations and the Service location The Units remain at the customers location eliminating the risk of damage during return handling or shipping The FSR s time at the customer s location is kept to a minimum TCRU refurbishing can be scheduled at the service location Same as option 2 Refurbished TCRUs are immediately available to the Key Operator ensuring maximum uptime the Account to eliminate Rescheduled Calls TRCU Addendum 1 2 Subject to change without notice Page 77 of 97 Di
76. ormation for the Key Operator Training is provided in the Pro C900 Tutorial CBT that is provided to the Key Operator This CBT should be reviewed by all Technicians that will be installing or servicing the Pro C900 Pro C900s TRCU Addendum 1 2 Page 75 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Training Activity Summary 1 Conducted By Installing Field Service Representative FSR or Customer Service Representative CSR 2 When At Machine Installation and also a refresher at the 1 TCRU replacement at PM Alarm 3 Critical Documents Process to Review TCRU Replacement amp Troubleshooting Manuals included in the TCRU kit TCRU Replacement Form Appendix 2 TCRU Replacement Workflows PM amp EM Addendum Shared Service TCRU Agreement 4 Simulations Performed apop a The actual replacement of all TCRUs b Have the Key Operator remove and replace each TCRU to verify procedures 5 Time Duration Plan on spending 45 60 minutes to properly train the Key Operator s TRCU Addendum 1 2 Page 76 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Refurbishment Options Several refurbishment methods have been utilized and evaluated After reviewing the results and taking into account the logistics and economic requirements or impacts to Service the following table reflects three options with their advantages and disadvantages Opti
77. per size Paper weight Ver 1 10 Page 40 of 97 8 31 2009 Subject to change without notice Cover Interposer Product Support Guide G178 D016 Dimensions W x D x H Weight Power consumption Noise Power level Paper size Paper weight Paper capacity Original set position 540 x 730 x 1 270 mm Less than 45 kg Less than 50 W Less than 73 dB A5_SEF HLT_SEF 13 x19 2 64 216 g m2 17 57 Ib Bond 80 Ib Cover 120 Ib Index 200 sheets x 2 trays Center position 20 Ib 80g m2 Original set Face up First sheet on top Size change Touch screen User changeable Z Folder Dimensions W x D x H Weight 177 x 620 x 960 mm Less than 55 kg Ta 120V 1A 60Hz Pon Specie 220 240V 0 5A 50 60Hz Power consumption Noise Power level Less than 100 W Less than 74dB A4_ SEF B4 SEF A3_ SEF Paper ize LT_SEF LG_SEF 11 x17 SEF 12 x18 _SEF 64 80 g m2 Paper welt 17 21 b Bond DLT A3 Tray Dimensions W x D x H Weight Paper size Paper capacity 495 x 530 x 175 mm 10 kg A3 SEF B4 SEF A4 11 x17 SEF 8 1 2 x14 SEF 8 1 2x11 1 000 sheets Ring Binder Dimensions W x D x H Weight Power consumption Power Supply Noise Power Level 870 x 730 x 980 mm Less than 145 kg Less than 400 W 100 240V 50 60Hz Less than 72dB Binding mode A4_LEF 8 5 x 11 _LEF Paper size Punc
78. printing of the Counter Page d completion of the TCRU Replacement Form e repacking of the replaced TCRU and enclosing items c amp d in the replacement TCRU carton The Key Operator may not replace a TCRU before the Preventive Maintenance Alarm is indicated on the Display Panel without approval and instruction from a Field Service Representative Such approval shall be initiated by the Key Operator through a Service Call If When the Key Operator replaces a TCRU before the Preventive Maintenance Alarm is indicated on the Display Panel without approval and instruction from a Field Service Representative the replaced TCRU shall be retained by the customer and evaluated by the Field Service Representative during the next Service visit The Field Service Representative may determine that the TCRU has not achieved the target life and that it may be reused without refurbishment for the remainder of its target yield The remaining yield of the TCRU will be noted by the Field Service Representative on the TCRU Replacement Form The noted remaining yield Preventive Maintenance Target is to be entered by the Key Operator when the TCRU is replaced to ensure an accurate next Preventive Maintenance Alarm for the TCRU For any Emergency Maintenance issue such as image quality jamming or Service Codes the Key Operator may not replace a TCRU without approval and instruction from a Field Service Representative The resolution to any Emergency Mainte
79. ript3 PCL 5c 6 gt r 5 O 9 ct 3 a ser ID ser Code ser Authentication ecure Print Locked Print otate by 180 degrees Rotate 180 Large Paper Size Only Mirror Image Print Cc ToT uplex Open to Top uplex Open to Left uplex Open to Right ortrait Landscape cale 25 400 oster 00 Fit to Paper Size Scale to Fit rientation Override Image Shift Adjust image position Binding margin dge to Edge print Booklet erfect erfect Right Binding addle addle Right Binding ang Up Cut amp Stack ang Up Step amp Repeat entering Adjustment enter Margin reep Adjustment Booklet Best Fit Non Reduction Booklet Z 3 ooklet Cover Source Ver 1 03 Page 64 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 ooklet Front Cover Mode ooklet Back Cover Mode Mixed Media over Sheet ront and Back cover haptering Media Type nput Tray rint Size by Tray ray Alignment Print Size Print On Paper Size ocument Size ustom Paper Size O lank rinted Job Type ormal Print ample Print old Print tored Print tore and Normal Print ave as Overlay Data rint to Direct No Saved rint to Hold Queue Save only rint to Print Queue Save and Print ave Fast Reprint ocument Server taple unch ollate Page Order Reverse Forward estination Tray U
80. s Unit Service Unit Responsibilities before delivery 1 Inform the customer of required power requirements including accessories that a require independent power source er Inform the customer of power source placement including placement of power sources for accessories Remove the main unit from pallet if customer cannot provide a forklift The Pro C900 Pro C900s requires a forklift to remove the unit from the shipping pallet pie Inform the customer of weight and size of main unit and accessories If the customer does not have doorways wider than 1100mm 43 3 a technician is required to remove the rear unit of the main frame reducing the unit depth to 750mm 29 5 This will allow the unit to fit through most doorways Customer Responsibilities Nea area Dew N Ver 1 10 Provide and stabile level surface that can support the main unit and accessories Insure adequate space is available to allow main unit and accessories to be delivered and moved to installation Provide proper power sources for main unit and accessories Insure proper position of power source as to allow all units to plug directly into power source Insure the installation area meets environmental specifications Provide a network connections a Minimum of 1 network connection is need for the Fiery connection b A second network connection is needed if Remote is utilized If TCRU Trained Customer Replaceable Units are utilize
81. sadvantages The FSR has to remain on site longer to refurbish the TCRU Transportation of the TCRUs between the customer and the service locations is required Potential damage to TCRUs during transportation and or handling Dimensions of TCRUs cartons Replacement of TCRUs may not be available when the customer requires Same as option 2 An additional set of TCRUs is required at the local service location thus increasing costs Refurbishment components PM Kit should be stored at 8 31 2009 Product Support Guide G178 D016 Service Offering Visibility amp Management thru Dispatch System TCRU Shared Service customers will demand a quicker response time and a higher service level than customers without this type of mission critical equipment The FSR is required to call the customer immediately after an EM call is assigned for this type of customer Service Items for Ricoh Pro C900 Pro C900s GMA General Maintenance Agreements for RBS Direct Service Only Service Item Item Description Short Customer View Item Description Long SVC SILVER Labor Parts Black Toner Color Toner Full Service GMA Standard Double Click 11x17 Black amp Color Toner Included Technician Replaces TCRU SVC SILVER D TCRU Labor Parts Black Toner Color Toner Shared Service GMA Standard Double Cust TCRU D Click Click 11x17 Black amp Color Toner Included Customer Replaces TCRU SVC SILVER S L
82. should be registered under RBS xxx PM Call under the Operation Calendar within the registration screen e Have the Remote Request Number with you when you go to the installation e Know what type of service the account will have o Shared Service Customer utilizes the TCRU Trained Customer Replaceable Unit program and replaces items as necessary Technician services areas not covered by the TCRU program and or supplements the TCRU program o Full Service Technician provides all service including replacing the TCRUs e Machine arrives with 1 bottle of oil and developer installed Toner needs to be ordered to complete the installation Confirm toner will be on site Note The initial oil supplied with the machine may only last 50K Make sure additional Fusing Oil will be supplied to the customer Additional oil 200ml is needed to prime the Fuser Unit It is not recommend to run the machine without priming the Fuser Unit Damage may occur to the Oil Application Unit or Fuser Belt resulting in oil streaking e Werecommend the use of the TCRU program on all installations In addition see our On Site Support Recommendation on page 14 of this document e Review the Customer CBT CD When you arrive at the account e Confirm the installation location power and environment meet the specifications outlined in the document e Perform the installation procedure out lined in the Field Service Manual e Confirm the following settings o SP
83. should function correctly We have confirmed that the following 4 types of USB memory drives work e Transcend o JF V10 8GB TS8GJFV10 o JF V35 8GB TS8GJFV35 o JF V85 8GB TS8GJFV85 e SanDisk o SanDisk Cruzer Colors USB Flash Drive 8GB SDCZ23 008G J65B Note e G178 will only support Fiery System Software Ver 1 and Ver 3 e D016 will only support Fiery System Software Ver 2 and Ver 3 e G178 and D016 will both support Fiery System Software Ver 4 See TSBs G178 078 D016 006 G178 102 and G178 D016 Firmware Histories for important update procedures Ver 1 10 Page 53 of 97 8 31 2009 Subject to change without notice Product Support Guide Contact Information G178 D016 Name Technical Services Call Center Hotline Application Help Desk Software Issues Parts and Logistics Control Technology Solutions Center Web Site Configurator Ricoh Web Site Savin iLINC Web Site Headquarter Web Sites Material Safety Data Sheets Ricoh University Contact Ricoh 800 537 4264 Savin Gestetner 800 291 6044 Lanier 800 333 3147 Ricoh Phone Card 2 Call 000781MIU 5 Call 000900MIU Savin Phone Card 2 Call 12992 5 Call 12993 Gestetner Phone Card 2 Call 12994 5 Call 12995 800 557 4264 http www nrc usa com http www tscweb net http www connectivity cafe com http www ricoh usa com http www savin com Ricoh Corporation http www ricoh usa com Savin Corporation http
84. stallations and one for Embedded Device Installations that are going to also send PM Calls R emote New Registration 2 Load Site Information LOGOUT Customer Name ID 2 Site Name x a 1 Service Depot Name IR Atlanta Svc gt lance Operation Calendar Appliance Replacement Registration Number Option Bed Number Of Registrations Input the number between 1 and 100 gt Appliance E Device i Option Disconnected List Address Counter CSV Location Ni Reg t r g n _ Appliance Administrator Name List Requested CSV Appliance Administrator Phone eS _ __ Appliance Administrator E mail Address eee S New Request List Requested CSV Notei rrr Note2 Service Call Call List Note 3 SSS Firmware v TRCU Addendum 1 2 Page 89 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Information i Request received Os Request Numbers are issued Request Number Customer Name ID OQTRN6 309601 Name or Number OQTRN33614812 Name or Number 3 Record the Request Number provided by the Remote Center System selecting Copy in the screen above will save the Request Number s to your Clip Board You will need to input this number into the Device as a part of the Registration process Request Numbers are valid for a period of Three Months 4 If you forget the Request Number you can always obtain them by
85. stated which did not resotve the original issus Chose Call im SMS 1 Print out Counter Page and complessa the TCRU replacement form Ensure that tha mener count information ss entered in the appropriate place Close Service Cali and enter the Information into tha disparch system 2 Endose both documents in the replaced TORU canon Store the replaced uris near H Required open New machine of in an accessible location Service Cat Repair andlor refurbish any previcusly replaced TORU unts Store the refurbished unt s for the next PM Alarm replacement or EM service call instructed replacement TRCU Addendum 1 2 Page 81 of 97 8 31 2009 Subject to change without notice TRCU Addendum 1 2 Product Support Guide G178 D016 TCRU Preventative Maintenance PM Call Process Help Desk CVC Customer TCRU PM Alarm Displayed Replace the indicated TCRU using the Replacement Guide as a reference Problem Replacing Unit Contact Helpdesk for Support Reset PM counter for each TCRU unit replaced 1 Print out Counter Page and complete the TCRU Replacement Form 2 Enclose both documents in the replaced TCRU carton Store the replaced unit in accessible location for FSR repair Enter TCRU replacement information into Dispatch System Place service call to advise of TCRU replacement ommunicate Info to FSR Subject to change without notice Guide Customer through the TCRU replacement Page
86. t Support Guide G178 D016 Stapling Specification B5 SEF amp LEF A4_ SEF amp LEF B4_SEF A3_SEF Paper sizo LT_SEF amp LEF LG SEF amp LEF 11 x 17 SEF 64 80g m2 Paper weigh 17 21 lb Bond Staple position Top Bottom 2 Staples Top slant A4 B5 80g m2 8 1 2 x 11 e100 sheets 201b Bond Staples Capacity A3 B4 11 17 8 1 2 14 2 50 sheets Staple Replenishment Cartridge exchange 5 000 pins per cartridge Paper size of Pages per set of Sets 10 100 200 30 A4 BS LT 10 100 ooo Stack capacity with 2 93 150 Stapler A3 B4 P 50 150 30 11 x 17 LG 30 est A3 amp A4 B4 amp B5 NA 2 or 3 holes Number of Punch EU 2 or 4 holes Scandinavian 4 holes NA 2 3 holes 10 000 sheets Punch Replenishment EU 2 4 holes 15 000 sheets Scandinavian 4 holes 15 000 sheets Punch option is required Saddle Stitch Unit Dimensions W x D x H 600 x 730 x 980 mm Weight Less than 70 kg Power consumption Less than 100 W Power source From mainframe A3 A5_LEF B4 B5_LEF 12 x18 5 1 2 x8 1 2 12 x18 13 x19 2 60 300 g m2 16 79 Ib Bond 110 Ib Cover 165 Ib Index Capacity of saddle stitch 15 sheets 80 g m2 20 Ib Bond Paper size for saddle stitch A3 SEF B4 SEF A4 SEF B5 SEF Saddle Stitch Unit 11 x17 SEF LG SEF LT SEF Paper weight for Saddle stitch 64 90g m2 17 24 Ib Bond Stack capacity after saddle stitch 30 sets Pa
87. the Shared Service This Addendum Trained Customer Replaceable Unit TCRU Shared Service Agreement has been reviewed and is fully understood Date Account Name By Title Training Acknowledgement Agreement acknowledge that have been trained on the Key Operator activities and responsibilities that are required to replace the TCRUs by a Service representative of dealer name Date Service Representative Key Operator Name TRCU Addendum 1 2 Page 87 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 D016 Appendix 2 Ricoh Pro C900 Pro C900s TCRU Replacement Form Please complete this form when replacing TCRU s Enclose this form and the Counter Page with the replaced TCRU in the replacement unit carton 1 Print out the Counter Page Press the Counter key and select Print Counter List 2 When replacing a TCRU reset the TCRU s PM counter of each unit using Reset PM Counter on TCRU display 3 Ifthe TCRU was replaced for an image quality issue attach an image sample Replaced Used TCRU Information Replacement Date Replaced By TCRU Replaced Please indicate all replaced items with checkmark Charge Cyan Developer C Drum C Drum Cleaning C Charge Magenta Developer M Drum M Drum Cleaning M Charge Yellow Developer Y Drum Y Drum Cleaning Y Charge Black Developer
88. torage Class Device Reference Most USB memory drives that conform to the above specs should function correctly We have confirmed that the following 4 types of USB memory drives work e Transcend o JF V10 8GB TS8GJFV10 o JF V35 8GB TS8GJFV35 o JF V85 8GB TS8GJFV85 e SanDisk o SanDisk Cruzer Colors USB Flash Drive 8GB SDCZ23 008G J65B Branding Information Item Name Order Code Target Yield Not Applicable Configuration Not Applicable Controller Specification Item Description System Platform E10 Fiery System version Fiery System 8 Release 2 Built in Server CPU Intel Core 2 Duo 2 16GHz CD ROM Drive Not supported OS Windows XP Memory 2GB standard HDD 500GB 250GB x 2 RAID 0 PDL PostScript3 PCL5c PCL6 Resolution 1200dpi 600dpi in PCL5c Host Interface Standard 1000 100 10BASE T Print FC 90 ppm A4 or Letter LEF 1200dpi Speed BK 90 ppm A4 or Letter LEF 1200dpi Supported Data Format PDF TIFF JPEG Network Protocol TCP IP IPv4 IPv6 SMB AppleTalk Font PS3 136fonts 2MM PCL 80 AGFA fonts Ver 1 03 Page 58 of 97 8 31 2009 Subject to change without notice Product Support Guide Utilities Standard Features Color Management amp Proofing Standard Features Imposition amp Document Assembly Standard Features Variable Data Printing Standard Features Scanning Color Management amp Proofing Option Imposition a
89. troduction Sever based Technology Model Type Color Print Controller Brand Model Name Not Applicable Product Concept Although EFI Fiery Color Server Pro C900 for the Pro C900 Pro C900s is a Server based Technology the system platform is not an independent device It is actually built into the Pro C900 s base unit as a standard equipment The built in Fiery System Platform is equipped with Intel Core 2 Duo 2 16 GHz CPU 2GB Memory amp 250GB x 2 HDD The fine specification of the system platform realizes high speed data processing to cope with the Pro C900 s outstanding plotting performance This system s platform has been developed along with the Pro C900 s System This tight relation amp communication between Fiery system platform amp the Pro C900 system controller will realize efficient system resource management and as a result will optimize the Pro C900 s performance as printer Although the Pro C900 is equipped with GW and Fiery controllers it does not carry GW printer application This means that only Fiery printer features are available Please refer to 4 Printer Features regarding the printer features The Pro C900s model offers the ability to convert hardcopy documents to high quality scans and store them on a local hard drive or distribute to destinations such as to FTP or E Mail This can be done via Fiery Remote Scan or by using the Fiery Remote Scan Plug in to scan direct
90. www savin com Gestetner Corporation http www gestetnerusa com Lanier Corporation http www lanier com 800 336 MSDS 6737 973 882 2200 http www ricohuniversity com Ver 1 10 Page 54 of 97 8 31 2009 Subject to change without notice Product Support Guide G178 Training Service Documentation Documentation G178 Description EDP Code RFG E Source Number Field Service Manual 003802 MIU 033054 Parts Catalog 033117 Point to Point 033148 Self pace Blended Learning Part 1 CBT N A Service Document Update a Customer CBT CD Fiery User Manual ae aa 034663 Pro C900 Operation Instructions 033975 D016 Description EDP Code RFG E Source Number Field Service Manual 004334 MIU 037354 Parts Catalog 037356 003804 MIU Point to Point 033148 Self pace Blended Learning Part 1 CBT D016 Update Computer Based Training CBT Customer CBT CD Fiery User Manual as 037355 Pro C900s Operation Instructions 037355 Please be aware that once a model or series is out of production the Field Service Manual Technical Service Bulletins and Ricoh University should be referenced for the most current information Check the TSC website and RFG eSource Training Please refer to the http www ricohuniversity com web site for the most up to date training information TRCU Addendum 1 1 Page 55 of 97 8 31 2009 Product Support Guide G178 D016 Fiery Addendum In

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