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1. Connection error Module Information Page 112 Select the SIMATIC station in SIMATIC Manager or the CPU in HW Config Open signal interconnections in PCS 7 Operator Station PCS 7 operator station WinCC Convert pictures Connection functions for a PC station Set PC Station Page 94 In the Siemens SIMATIC programs Start menu SIMATIC NET gt Settings gt Set PC Station 80 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 7 Overview Diagnostics for the CPU 7 8 Diagnostics for modules Diagnostics for CPU module information redundancy connections Diagnostics tool Maintenance station Page 75 Called with The maintenance station is an operator station that is specially configured for use in diagnostics The maintenance station has to be configured Additional information is available in the manual Process Control System PCS 7 Maintenance Station CPU HW Config Page 111 Select CPU Menu command Station gt Online CPU Module Information Page 112 Select the SIMATIC station in SIMATIC Manager or Select the CPU in HW Config Select the menu command PLC gt Module Information Module displays Evaluating the Module Display Page 87 Notes on the manuals Diagnostics for hardware displays Page 87 CPU fault preparing diagnostics Only to support experts
2. Use an MPI cable to establish a direct connection between the MPI interface of your programming device or PC and the PROFIBUS interface of the CP Switch on the power supply of the rack and the programming device or PC Inthe Siemens SIMATIC programs Start menu select SIMATIC NET gt Set PG PC Interface You use this to establish the access path to the CP 443 5 Extended Example Make the following setting for the CP 5611 FWL Select FWL_LOAD as the Application access point to the CP 443 5 Extended Select the MPI interface with the supplement FWL as the interface Click OK 7 Make sure there are no active applications on your programming device 46 Restart the interface Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 3 Hardware update Performing the firmware update NOTICE Note the following With the next steps all data on your CP are deleted and cannot be recovered Do not cancel a download operation once it is started The CP may no longer be usable if you do this and you will have to send it in for repair oO Oo N O Inthe Siemens SIMATIC programs Start menu select STEP 7 gt NCM S7 gt Firmware Loader The dialog box of the firmware loader opens Click Continue Inthe Step 1 dialog box set the path for the update file Click the Browse button Use Select file to select
3. configured picture User Administrator Online help for WinCC Information System Communication gt System Info gt Channel Configuration gt How to Configure the Channel System Info In the Start menu under the SIEMENS SIMATIC products select the menu command Creating users Setting access permissions of access permissions for users of the PCS 7 Operator Station e For process mode e For configuration system editors WinCC Topic Detailed information Called via Additional information For the OS Assignment and verification In the tree view of Online help for WinCC Explorer select Editors gt User Administrator gt Open WinCC Information System see topics User administrator functionality and Preventing unauthorized operation Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 103 Diagnostics in PCS 7 WinCC Channel Diagnostics In the Siemens SIMATIC programs Start menu WinCC gt Tools gt Channel Diagnosis Detailed information Overview of the status of the configured channels and their connections to the SIMATIC station directly or by network connection through Internet Explorer Called with Channels Connections tab Additional information Online Help for WinCC Information System How to Test the Channel and the Connection 7 18 Diagnostic tools 7 18 4 5 Calling Overview Topic Conne
4. Click Continue 3 Inthe Step 1 dialog box set the path for the update file Click Browse Use Select file to select the desired file lt drive gt TEMP Cp4435ba fwl for example Click on the Open button Click Continue Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 3 Hardware update 5 Inthe Step 2 dialog box set the MAC address 6 Click Continue 7 Check the following settings Application access point Interface parameter assignment used 8 Make sure that the correct settings have been activated in the configuration console Note The access point must be set to S7ONLINE CP xxxx ISO 9 Activate the firmware update by clicking Download 10 Check whether the open fwi file includes the required firmware update for the CP Procedure when a download error occurs If the download operation was terminated by an error no LED is lit on the CP 1 Switch the power supply of the rack off and on again 2 Repeat the load operation If the CP responds to the download start but the download operation does not finish properly it could be that e The same address has been assigned more than once on the plant bus e The load on the plant bus is too high Note If a CP does not respond to a load procedure via the configured MAC address load the CP again via the imprinted address 3 3 5 4
5. Detailed information Icons provide an overview of the configuration and device status then see device status below Called via In the SIMATIC Manager View gt Process Device Plant View Additional information Online help for SIMATIC PDM Configuring networks and devices Icons gt Functions gt Diagnostics gt Overview of device icons Device information e Type e EDD DLL type file e Manufacturer e Versions Open project in the Process Device Plant View gt Select device gt Edit gt Object properties gt Device tab Online Help for SIMATIC PDM 114 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 18 Diagnostic tools Topic Device status Detailed information e Communication e Maintenance status e Process errors e Configuration errors e Overall status e Device specific messages Called via Open project in the Process Device Plant View gt Select Device gt Edit gt Object Properties gt Diagnostics tab gt Device status list Additional information Online help for SIMATIC PDM if manufacturer files are available in it Document Manager Call documents assigned to a device Open project in the Process Device Plant View gt Select device gt Edit gt Object properties gt Document Manager tab Online Help for SIMATIC PDM Determine field devices onl
6. Inthe WinCC Explorer Options gt Status of Multi User Operation Determine stations Find IP address and MAC address Message frames Collisions BANY add on product Page 117 If you have installed BANYnet call the program with the menu command Start menu gt Programs gt BANYnet PROFIBUS DP connections You can find additional information in the section Diagnostics on PROFIBUS DP Page 82 PROFIBUS PA connections You can find additional information in the section Diagnostics on PROFIBUS PA Page 83 Status of devices which support SNMP e g network switches PC DiagMonitor Page 97 In the Siemens SIMATIC programs Start menu PC DiagMonitor gt Management Station 7 6 Overview Diagnostics during configuration Diagnostics for Consistency of hardware configuration Diagnostics tool HW Config Page 111 Called with Menu command Station gt Check Consistency Consistency of PC station configuration Station Configuration Editor Page 95 Click the following icon in the taskbar a Analyze Status column table entry Block consistency in a SIMATIC station SIMATIC Manager Page 109 Select SIMATIC Station gt S7 Program gt Blocks Menu command Edit gt Check Block Consistency Chart consistency in a SIMATIC station SIMATIC Manager Page 109 Select SIMATIC Station gt S7 Program gt Charts Menu command Edit gt Check Consistency
7. We have reviewed the contents of this publication to ensure consistency with the hardware and software described Since variance cannot be precluded entirely we cannot guarantee full consistency However the information in this publication is reviewed regularly and any necessary corrections are included in subsequent editions Siemens AG A5E02779775 02 Copyright Siemens AG 2012 Industry Sector 05 2012 Technical data subject to change All rights reserved Postfach 48 48 90026 NURNBERG GERMANY Table of contents 1 Preface E cine iin Sitter ait Gee EAD ene ee ea ee 7 Additional Supports s si0 25 sees a Poteet Sate Se NEEL eid eee el RS 11 Ensuring Availability cirie de lots aes sacl E A aerated eden A a I A Vlei eed Si dies alarends 13 3 1 Introduction aan totic teenth ath uaa ecto on aeons a ans haga teh aati sats tae ate eee Maat ates 13 3 2 Data back pnssssnin ner a ade Peace th etal ste aan sheath chested caghe ead cared 14 3 2 1 Options for data back upseiis e a a seach ts akan edeceh a eames seed La geac vette ded eet tee es ob 14 3 2 2 Backing up ES project Caters onson a icon adaees santa dderedestha AAA 16 3 2 2 1 How to back up parameter settings of the SIMATIC station ccccceeeeeeeeeeeeeeneecaeeeeeeeeeeeees 16 3 2 2 2 How to archive a project ceccececcceceesesencesseeseesaceseeeceesacedeeeeeesaeeseneeeadeesdeneeeaeenseseeeeseneaeeaeeesenes 17 3 2 2 3 How to retrieve a project iis csih he
8. CPU fault preparing diagnostics Page 66 7 8 Overview Diagnostics for modules Diagnostics for Diagnostics of all diagnostic capable modules Diagnostics tool Maintenance station Page 75 Called with The maintenance station is an operator station that is specially configured for use in diagnostics The maintenance station has to be configured Additional information is available in the manual Process Control System PCS 7 Maintenance Station Modules and CPs with diagnostics capability HW Config Page 111 Station gt Open Online I O modules and CPs with diagnostics capability Module Information Page 112 Select the SIMATIC station in SIMATIC Manager or the CPU in HW Config Select the menu command PLC gt Module Information Module displays Evaluating the Module Display Page 87 Notes on the manuals Diagnostics for Hardware Displays Page 87 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 81 Diagnostics in PCS 7 7 10 Diagnostics on PROFINET 7 9 Overview Diagnostics for PROFIBUS DP Diagnostics for Devices and connections with diagnostic capability Diagnostics tool Maintenance station Page 75 Called via The maintenance station is an operator station that is specially configured for use in diagnostics The maintenance station has to be configured Additional information is available
9. Updating a CPU with an operating system update card You can find information on this at the following Internet address http www siemens automation com service http support automation siemens com WW view en 2774118 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 37 Ensuring Availability 3 3 Hardware update 3 3 3 2 How to perform a firmware update for the H CPU as of V4 5 The firmware version can be changed using the online functionality as of firmware version V4 5 x e Firmware update of an H system in RUN e Itis not possible to downgrade in RUN Performing the firmware update of a H CPU in RUN as of V4 5 Generally a firmware version can only be upgraded to the next higher firmware version when a firmware update in RUN is performed It is not possible to downgrade in RUN You should also read the information provided in the version specific description To update the firmware of the CPU of an H system in RUN follow these steps 1 Make sure that the H system is in the redundant state without errors 2 Select one of the CPUs in HW Config or SIMATIC Manager 3 Select the menu command PLC gt Update Firmware The Update Firmware dialog box opens Both CPUs are displayed with order number current firmware version name and mounting position 4 Select the firmware file to be loaded to the CPUs 5 After confirmation with the Run button a dialog with the following c
10. 17 19 Multiproject 20 PCS 7 OS 24 Project specific libraries 21 SIMATIC BATCH 25 SIMATIC Route Control 29 Backing up custom actions 23 Backing up custom libraries 21 Backing up libraries 21 Backing up the AS parameters 16 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Backup 16 17 19 20 21 24 25 26 27 29 31 Operator and display texts 22 Project data of SIMATIC Route Control 29 Restoring Route Control data 30 Restoring Route Control data from the backup copy 30 AS parameters 16 BATCH project 25 Creating 25 Custom library 21 Multiproject 20 PC stations in an image file 31 PCS 7 OS data 24 PCS 7 ES 17 19 Project data 17 19 Restoring 27 SIMATIC Route Control 29 BANY 117 BANY PROFIBUS 117 BANY PROFINET 117 BANYnet Ethernet 117 Calling 117 BANYnet Calling 117 Basic terms 58 Message concept 53 58 Batches 28 Archiving 28 BT 200 bus test device 119 Calling 119 Bus line diagnostics 119 Bus recording 116 117 Bus segment 113 125 Index C Calling Amprolyzer 116 BANYnet 117 BT 200 bus test device 119 Computer management 91 HW Config 111 Lifebeat monitoring 101 105 Module Information 112 NCM S7 Industrial Ethernet 98 NCM S7 PROFIBUS 99 100 NetPro 97 PROFIBUS 117 PROFIBUS diagnostics with diagnostic repeater 113 PROFINET 117 Redundancy state control 106 Set PC Station 94 Set PG PC Interfac
11. 77 Diagnostics 77 pcAnywhere 69 Installing 69 PCS 7 OS data 24 Backing up 24 PDM device 114 Pending print jobs 91 Performance data 112 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Index Plant documentation 65 Preparing 69 Remote diagnostics 69 Preparing remote diagnostics 69 Printers and devices 91 Printers and print jobs 96 Process control messages 106 PROFIBUS 82 97 99 100 116 117 119 Call analysis 117 Analysis 117 Connections 99 100 Diagnostics 82 Interface diagnostics 119 PROFIBUS monitor 116 PROFIBUS DP 119 Fault 119 General 119 PROFINET 82 117 Call analysis 117 Analysis 117 Diagnostics 82 Project 17 19 Archiving 17 Retrieving 19 R Reading 66 CPU diagnostic buffer 66 Redundancy 106 Diagnostics of of OS servers 106 Time master role of the OS server 106 Redundancy state control 106 Calling 106 Redundant interface 50 Failure characteristics 50 Hot restart 50 Redundant OS components 106 Requirements 51 Diagnostics 51 Resolution and frequency 91 Restore 20 Multiproject 20 Restoring 20 27 Backup 27 Multiproject 20 Retrieving 19 Project 19 Router 99 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 S Set PC station 94 Set PC Station Calling 94 Set PG PC Interface 94 Calling 94 Setting access permissions 103 Shared files 92 Sharing 92 Driv
12. Create a copy of the file names of the does not support the transmission rate must be 2 Open the original file with a text GSD files and transmission rate of 187 5 kbps entered as a period and not as editor such as WordPad In the path of the MBK P node a comma transmission rate change via the object 187 5_supp 1 to properties of the 187 5_supp 1 DP slave 3 Start HW Config select menu command Options Update catalog Remarks lf the entry 187 5_supp 1 is not present the transmission rate is not supported Contact the device manufacturer 3 4 Software update 3 4 1 Software updates Information Service support and di Service Manual 03 20 e For additional information on the update of the PCS 7 software refer to the Process Control System PCS 7 Software update without utilization of new functions Process Control System PCS 7 Software update with utilization of new functions e For additional information on updating redundant operator stations at runtime refer to the PCS 7 Process Control System Fault Tolerant Process Control Systems manual Guide to updating a redundant OS at runtime section A corresponding brief overview is provided in the Updating the PCS 7 OS in runtime Page 50 section of this documentation e Information on installing hot fixes are included in the respective software package with the hot fix agnostics V8 0 12 A5E02779775 02 49 Ensuring Availabili
13. General CP Operating mode Diagnostics gt Online diagnostics and scan event messages gt Open Connection statistics recorded in the Ethernet CP functions Diagnostics ISO transport connections Diagnostics gt Online functions ISO on TCP connections gt Open Connection depending on CP type and TCP connections operating mode UDP connections E mail connections Service support and diagnostics V8 0 Service Manual 03 2012 ASE02779775 02 Diagnostics in PCS 7 7 18 Diagnostic tools 7 18 3 3 SIMATIC NET switches SCALANCE X 300 X 400 Calling Called via the Web user interface or TELNET Overview Topic Detailed Information Called via Additional information Redundancy Observer function fault Enter the following in Documentation diagnostics and fault the Run dialog of the SIMATIC NET Industrial protection for high speed Start menu cmd Ethernet Switches redundancy HSR In the DOS window SCALANCE X 300 enter TELNET X 400 Additional information in the documentation SIMATIC NET Industrial Ethernet Switches SCALANCE X 300 X 400 7 18 3 4 Network Connections Windows dialog box Overview Topic Detailed information Called with Additional information Status of network Dynamic display of the status Inthe Start menu via the Online help of the cards on of physical and virtual Network Connections operating system Industrial network adapters Ethernet 7 18 3 5 NCMS7 Call
14. Inthe Firmware File group specify the folder where you placed the file for the firmware update To search for this open an Explorer window by clicking Browse The version of the selected firmware is displayed under Selected FW version 9 Switch the CPU to STOP 10 Click Download Firmware to start the download procedure to the CP 11 Click Download Firmware to confirm the download procedure If you click Cancel the download is aborted The module will not be operational if this happens Restart the firmware download to make the module operational again Note Before deleting the older firmware the CP checks if the order number of the firmware to be downloaded is permitted The new firmware is installed in the operating system memory of the CP The progress of the installation is indicated by a progress bar and a percentage under Done Once the firmware update is complete the module is ready for immediate operation How to perform a firmware update of the CP 443 1 e Compare the type and version of the modules you are using with the information in the document PCS 7 Released Modules e If you need to replace the CP contact your Siemens representative Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 43 Ensuring Availability 3 3 Hardware update Requirements for the firmware update e STEP 7 V5 3 or higher is installed on the programming device or PC e The update file
15. Page 20 Archiving custom libraries Page 21 Exporting operator and display texts Page 22 Backing up custom functions and actions Page 23 Backing up OS project data Backing up OS configuration data Page 24 Backing up batch data Backing up configuration data Page 25 Generating a backup Page 25 Restoring data from a backup Page 27 Archiving batches Page 28 Backing up SIMATIC Route Control data Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 15 Ensuring Availability 3 2 Data backup e Backing up configuration data Page 29 e Backing up project data from SIMATIC Route Control Page 29 e Restoring data from a backup Page 30 Creating an image file e Backing up data by generating an image file Page 31 Note Make sure that backups are stored in a protected location in separate rooms fireproof cabinets etc Make sure the backups are readable particularly when reusable storage media such as floppy disks are used 3 2 2 Backing up ES project data 3 2 2 1 How to back up parameter settings of the SIMATIC station Introduction You can change parameters such as controller settings online in the SIMATIC station using the PCS 7 OS and the engineering station Some situations make it necessary to back up the current data blocks FBs or parameter settings from the SIMATIC station This is the case for example when the configuration data have been restor
16. Set PC station topic Diagnostic Available options vary SIMATIC NET Online help for Microsoft options for each module Configuration gt Modules gt Management Console see folder select module Set PC station topic You can find additional information in the online help 7 18 2 7 Set PG PC interface Calling Options e Inthe Siemens SIMATIC programs Start menu SIMATIC NET gt Set PG PC Interface e SIMATIC Manager via menu command Options gt Set PG PC Interface Service support and diagnostics V8 0 94 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 Overview 7 18 Diagnostic tools Topic Time synchronization Detailed Information Synchronization status on the PC s terminal bus requirement CP 1613 Called with Select interface gt Click Diagnostics gt In the Time group Additional information Online help for Microsoft Management Console see Set PC Station topic 7 18 2 8 Station Configuration Editor Calling Call this on the Windows taskbar by clicking the following icon 3 Requirement The components in the configuration list must be entered in the same order as in the component image you created with HW Config If the configuration deviates it cannot be downloaded to the PC station You can find additional information on this in the manual PCS 7 Process Control System PC Configuration and Authorizations in the section Pre
17. content of the diagnostic folder In this way you avoid keeping old information in the new diagnostic files If the same error occurs the next time you start WinCC make an additional backup to help the experts Only a few messages will need to be analyzed in this backup Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Failure What next 6 2 Preparing for expert support 6 2 6 Remote diagnostics of a PCS 7 system Options for remote diagnostics and remote administration of a PCS 7 plant We recommend you use the operating system features NetMeeting for remote diagnostics of PCS 7 plants and for administrative access on PC stations with Windows XP Professional and Windows 2003 You can find additional information on this in the operating system s online help Establishing a connection via the Netmeeting program PC Station in PCS 7 Plant d Customer Support _ z Service Personal TCP IP or Modem E l TCP IP or Modem iml Transmission paths The data can be transmitted along the following routes e Telephone line modem e TCP IP connection system internal network connection Security requirements ba If you wish to perform remote diagnostics in a PCS 7 plant you need to protect the this plant against unauthorized access Several measures are required to realize a security concept Optimal protection is only provided with all security measur
18. gt i Compare With XML File 3 3 Hardware update 3 3 1 Hardware updates Introduction In this section a hardware update refers to changing the firmware in SIMATIC modules Updating the firmware of a SIMATIC module is referred to as a firmware update in the following A firmware update includes the following Service support and diagnostics V8 0 32 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 3 Hardware update e Function upgrades e Operating system enhancements Released modules You can find the firmware versions for modules released of a particular PCS 7 version in the PCS 7 Released Modules documentation that corresponds to the version in question Requirements for the firmware update A firmware update for a SIMATIC module may be required if you wish to use new functions or correct errors Checking the latest product version or the firmware version of a module You need to check the latest product version or the firmware version of a module in the following situations e When replacing a module due to a defect for example e When you wish to use new functions after you have change the configuration Compare the PCS 7 Released Modules documentation for the older PCS 7 versions to find out which PCS 7 version first included the feature Determining the product version or the firmware version Update capable modules e You can find the following identifiers o
19. 7 18 8 3 BANY add on Product cece eeeeeeee eee eeeeeeee sees eeeeeaaeeeeeeceeaaeeeeeseeeaaeeeeeseseaaeeeeeeseaaeeeeeeeeeaaas 117 10 3 4 BT 200 Bus teSt deviCe cia viata intial aa EE A Raa haa At Ae ela 119 7 18 8 5 SYSTEM Process Control Diagnostics add on Product ceeeeeeeeeeeeenteeeeeeeeeenaeeeeeeeeeaaes 119 Failure replacement and return cccesseeecceceeceee eee eeeeneesseaancneeaeeeeeeeeeeeseesaaaaaeaaaaeeeeeeeeesesssessenenensaeeenes 121 8 1 Failure replacement and return guide to docUMENtatiONn ccc ceeeeeeeeeeeeeeeeteeeeeeetntteeeeeeeeea 121 IND OX S E E avec Jae E E A ee eet ei ee ee ee ee lead 125 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Preface Purpose of this documentation This documentation contains information to support you in the following Performing steps to ensure the availability of a PCS 7 system Verifying requirements for effective diagnostics for your PCS 7 system Understanding the alarm concept of a PCS 7 system Responding appropriately to faults and preparing detailed information about the state of the PCS 7 system for service experts Selecting the correct diagnostic tool enabling you to perform diagnostics on your PCS 7 system with the help provided Disclaimer of liability A WARNING Siemens assumes no liability for inappropriate use of the instructions provided in this documentation or any consequences that might result f
20. Analysis button Bus recording Parallel recording special trigger Called via menu in the Bus Online help filter Analysis dialog box Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 117 Diagnostics in PCS 7 7 18 Diagnostic tools BANY PROFIBUS The table below lists the options for diagnosing PROFIBUS networks using BANY PROFIBUS Topic Detailed information Called via Additional information System configuration Comparison of the target and actual In the Start window via the Online help configuration graphical overview Plant Manager button master slave monitoring lifebeat monitoring Display parameter assignment Bus analysis Bus load measurement In the Start window via the Online help transmission rates of 9 6 interpretation including PCS 7 Bus Analysis button kbps to 12 Mbps statistics batch analysis bus bottlenecks available reserves redundancy analysis Bus recording Parallel recording special trigger Called via menu in the Bus Online help filter The recording can be started and finished automatically with the help of triggers Analysis dialog BANY PNIO The table below lists the options for diagnosing PROFINET networks using BANY PNIO Topic Detailed information Called via Additional information System configuration Comparison of the target and actual in the Start window via the Online help configuration graphic
21. Browse and select the project you want to archive from the list 4 Click OK to save your settings The Archive Select Archive dialog box opens Make the following settings for the archiving Select the drive and folder for the archive file from the Save drop down list Inthe File name box enter the file name under which the archive file should be saved Recommendation Name the archive file of the project in such a way that it allows you to deduce the date of the archiving from the name Example yearmonthdayprojectname 091230name Click Save to apply your settings The Archive Options dialog box opens If you want to archive the project on floppy disks select the size of the diskette For additional information about this dialog box click Help Click OK The archiving process begins When the Archive dialog box closes archiving is completed Write protection Note If you copy the project directly to the CD DVD all files and directories will be write protected Before using the project again you need to remove the Read only file attribute for all files and folders in the project Backing up configuration data Also back up the following configuration data 18 GSD files Siemens STEP 7 S7Data GSD to another partition or to another drive C scripts of the standard functions Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02
22. Ensuring Availability 3 2 Data backup Backup of PDM configuration data on the Engineering Station PDM configuration data is included automatically in the backup of your PCS 7 project Additional information You can find information on the product version in the PCS 7 Readme on the SIMATIC PCS 7 DVD 3 2 2 3 How to retrieve a project Requirements The tool that was used to archive the project is installed default PAZ p You set up all defaults required for the tool that is used to archive the project for additional information refer to the How to archive a project Page 17 section Note You can find the setup for PKZip on the Process Control System SIMATC PCS 7DVD PKZip is automatically installed during the PCS 7 system setup Procedure 4 5 In SIMATIC Manager select the menu command File gt Retrieve The Retrieve Select Archive dialog box opens Edit the following settings for the archive file Inthe Search in list Enter the drive and folder where the project was archived Inthe File name box Enter the name of the file where the project is archived Click Open to save your settings The Select Destination Directory dialog box opens Select the destination directory project directory in the selection list Click OK to apply your settings The retrieval is finished when the Retrieving dialog box closes Service support and diagnostics V8 0 Servic
23. How to perform a firmware update of the CP 443 5 Extended Preparation e Compare the type and version of the modules you are using with the information in the document PCS 7 Released Modules e If you need to replace the CP contact your Siemens representative Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 45 Ensuring Availability 3 3 Hardware update Requirements for the firmware update STEP 7 V5 3 or higher is installed on the programming device or PC The update file for the firmware update is available on the programming device PC MPI cable Note Ensure the following for the firmware update of the CP 443 5 Extended e If you want to connect devices that operate with PROFIBUS standard DPV1 to your PCS 7 system after conversion you might have to replace the hardware e g CP type 6GK7 443 5DX03 0XE0 with firmware V5 1 or higher e This hardware requires special device drivers For information on generating the device drivers refer to the Process Control System SIMATIC PCS 7 Programming Instructions Creating Blocks for PCS 7documentation Preparing for the firmware update 1 Make sure that the required firmware update files are available on the programming device or PC Files for the firmware update are available on the Internet You can find information on this in the section Hardware Updates Switch off the power supply PS of the rack where the CP is inserted
24. If this manual does not contain the answers to any questions you may have about how to use the products described please contact your local Siemens representative You can locate your local representative at http www siemens com automation partner http www siemens com automation partner The guide that provides details of the technical documentation offered for the individual SIMATIC products and systems is available at http www siemens com simatic tech doku portal http www siemens com simatic tech doku portal The online catalog and online ordering system are available at http mall automation siemens com http mall automation siemens com Technical support Technical support for all A amp D products can be accessed e Via the Support Request web form Technical support http www siemens en simatic tech doku portal e You can find additional technical support information in the Internet at http www siemens com automation service http www siemens de automation support request Service amp Support on the Internet In addition to our documentation pool we also offer you a knowledge base on the Internet http www siemens com automation service amp support http Awww siemens com automation partner Here you will be able to access e The newsletter which will keep you constantly up to date with the latest information about our products e The right documents via our Service amp Su
25. MATIC NET Industrial Ethernet OSM ESM e Display and control elements Status LEDs for PROFINET IO and PROFIBUS DP Comparison of LEDs for diagnostics The following table includes information on the LEDs available for an initial diagnostics and the meaning of the LED Meaning for PROFINET IO Meaning for PROFIBUS DP BUSF Lit up in red Lit up in red Bus error no physical connection to a Bus error at interface e g bus short circuit subnet switch Incorrect transmission rate Full duplex transmission is not activated Flashing Flashing The PROFINET device is a controller The module is a DP master Failure of a connected IO device Failure of a connected station At least one of the assigned IO devices At least one of the assigned slaves cannot cannot be addressed be addressed Incorrect configuration Incorrect configuration The PROFINET device is an IO device The module is a DP slave The watchdog time has expired The watchdog time has expired Bus communication via PROFINET is Bus communication via PROFIBUS DP is interrupted interrupted IP address is incorrect PROFIBUS address is incorrect Incorrect configuration Incorrect configuration Incorrect parameter assignment Incorrect or missing device name IO controller not available turned off but Ethernet connection exists RX Lit up in yellow Not available Data is received via the interface The LED flickers wh
26. Open the project in the SIMATIC Manager 2 In the component view select the SIMATIC station Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 51 Configuring diagnostics conditions 4 1 Requirements for diagnostics 3 Double click the Hardware object in the detail window HW Config opens 4 Double click the module you wish to check The properties dialog box for the selected module opens 5 Browse the individual tabs for appropriate options Activate the diagnostic properties depending on the module type Available diagnostic options can be found in the following tabs Diagnostics Inputs Outputs Options SIMATIC modules with diagnostic properties The following components are available in PCS 7 diagnostic capable modules e 7 400 e 7 300 modules e ET 200M e ET 200S e ET 200iSP e ET 200pro e DP slaves e DP AS i link e Diagnostic repeaters e Network components SCALANCE OSM ESM Additional information e Online help PC DiagMon Service support and diagnostics V8 0 52 Service Manual 03 2012 A5E02779775 02 Message concept of PCS 7 5 1 Servicing a system message concept Introduction The message system and diagnostic options of PCS 7 help you to assess the system status You can find information about the PCS 7 message concept in the following sections e PCS 7 message system Page 54 e Origin of a message Page 55 e Determining the sou
27. PC user settings 77 For diagnostics of the CPU 81 For diagnostics of the PROFIBUS 82 For diagnostics of the time of day 86 For diagnostics on PROFINET 82 Trace mode 104 U Update 32 36 39 41 49 CP 443 x 41 CPU operating system 36 Firmware 36 Hardware 32 IM 152 1 39 IM153 1 39 IM153 2 39 IM157 39 Software 49 Updating 40 Firmware of an IM via Ethernet 40 Updating a SIMATIC S7 CPU 35 Updating the firmware 36 User 92 User Administrator 103 130 W WinCC 102 104 Channel Diagnostics 104 WinCC System Info channel 102 Windows Help and Support Center 91 Working with GSD files 48 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02
28. additional information refer to the How to archive a project Page 17 section e You can generate an image of the partition on which the project database is located e You can export import the partial routes of SIMATIC Route Control For additional information refer to the How to back up project data from SIMATIC Route Control Page 29 section Additional information e Manual Process Control System PCS 7 SIMATIC Route Control 3 2 5 2 How to back up project data from SIMATIC Route Control Introduction This section describes the separate backup of partial routes from SIMATIC Route Control to a file Note You can back up the partial routes with the offline project data from SIMATIC Route Control The interface blocks are part of the PCS 7 project and are backed up during the archiving of the PCS 7 project Preparing the database backups Before performing a backup you must always carry out the following steps in Route Control engineering e Check the database consistency via the menu command Options gt Check Consistency e Compress the database via the menu command Options gt Compress Database Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 29 Ensuring Availability 3 2 Data backup Creating a backup 1 2 oa o Oo N O Select the multiproject project in the SIMATIC Manager Select the Options gt SIMATIC Route Control gt Engineering menu command The Rou
29. alarm list Content The incoming alarm list contains the alarms which require acknowledgment however which are still pending acknowledgment or deactivation Acknowledged alarm list The acknowledged alarm list contains the acknowledged process alarms Outgoing alarm list The outgoing alarm list contains the alarms flagged as Outgoing Those alarms are no longer active but are not yet acknowledged History list The history list provides a view of the alarm log which contains all alarms except the operator log Process control list The process control list provides a view of the alarm log filtered according to process alarms and comparable ones Example Rack failure Process alarms are also displayed in the following lists e Incoming alarm list e Acknowledged alarm list e Outgoing alarm list e History list Operation list The operation list provides a view of the alarm log The operation list contains the operator log Examples e The operator has set the controller setpoint to 5 bar e The operator has activated the drive The following figure illustrates the path a message takes through the message lists Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 59 Message concept of PCS 7 5 5 Understanding messages ALARM LOG INCOMING ALARM LIS All unacknowledged alarms ACKNOWLEDGED OUTGOING ALARM LIST ALARM LIST Alarms cleared
30. and devices Detailed information Device failure Display of available printers Called with Via the Start menu Printers and faxes e Problem devices e Printer Additional information Online help via F1 Pending print jobs Display of print jobs Deletion of print jobs Via the Start menu Printers and faxes Double click the name of the printer Online help via F1 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 18 Diagnostic tools 7 18 2 10 PC DiagMonitor Overview of DiagMonitor Topic Detailed information Called with Additional information Preparing the PC CPU temperature In the Siemens Online help station fan speed SIMATIC programs Only a SIMATIC PC can hard disks Start menu be used as a monitored PC DiagMonitor gt computer DiagMonitor operating hours PC DiagMonitor requires device drivers BIOS data for specific types 7 18 2 11 Installed SIMATIC software Overview Topic Detailed information Called via Additional information Installed versions Installed software and In the Siemens Online help of the PCS 7 versions language version of SIMATIC programs software the PCS 7 software Start menu SIMATIC gt Product Information gt Installed Software 7 18 3 Diagnostics in the network 7 18 3 1 NetPro Calling In SIMATIC Manager or HW Config select the menu command Op
31. and operating mode transitions 7 18 7 3 Module information Calling up quick information 1 Call up the quick information in SIMATIC Manager by selecting the menu command Component View gt View gt Online 2 Select the SIMATIC station with the menu command CPU gt Diagnostics Settings gt Hardware Diagnostics Additional diagnostics select module and click Module Information Calling up module diagnostics 1 Open HW Config 2 Select the menu command Station gt Open Online 3 Select the module 4 Select the menu command PLC gt Module Information Diagnostics for the CPU Extensive diagnostic checks are performed on a CPU Additional information Help on STEP 7 Diagnostics hardware diagnostics and troubleshooting Topic Detailed information Called using Additional information Module data Data for identifying the General tab Comparison of selected module Examples configured and inserted e Type modules e Order number e Firmware e Version e Status e Slot in the rack Events in the Analysis of the cause of aCPU Diagnostic Buffer tab Check of events in the diagnostic STOP history of events at the diagnostic buffer and buffer and selected module detailed information detailed Diagnostic data for the about the selected event information selected module about the selected event Service support and diagnostics V8 0 112 Service Manual 03 2012 A5E02779775 02 Diagnost
32. before Acknowledged active j marie g A acknowledgment Views of the alarm log filtered lists HISTORY LIST PROCESS CON TROL LIST OPERATION LIST Alarm log All alarms operator information and status changes are saved to the alarm log You can use the filters to read specific information from the alarm log 5 5 5 Overflow of message buffer Overflow of message buffer Each component of the overall PCS 7 system can process only a limited number of messages If more alarms are generated in a component for example an AS within a particular time frame than the component can process some of these alarms will be lost If this case the AS sets an overflow flag and the following event is reported at the PCS 7 OS NRMS7 Messages Lost Note If events that trigger messages change status in very quick succession this can trigger a message surge The overview of the plant status can no longer be sufficiently ensured Service support and diagnostics V8 0 60 Service Manual 03 2012 ASE02779775 02 Message concept of PCS 7 5 5 Understanding messages Additional information You can prevent a message surge by activating the Messaging Triggered by Acknowledgment function You can find information on configuring in the configuration manual Process Control System PCS 7 Engineering System 5 5 6 Message priorities Changing message priorities In PCS 7 a priority can be assigned to each message 0 is the
33. fault on modules Manual Programmable Controller S7 400 CPU Data e Monitoring functions of the CPU Failure and function fault of SIMATIC ET 200M Manual S MATIC Distributed O Device ET 200M e Commissioning and diagnostics Failure and function fault of SIMATIC ET 200iSP Manual S MATIC Distributed I O Device ET 200iSP e Commissioning and diagnostics Failure and function Manual S MATIC ET 200S e Commissioning fault of SIMATIC Distributed I O Device e Wiring and fitting ET 200S F e Fault tolerant operation Failure and Manual S MATIC Distributed I e Alarm error and system messages malfunction of O Device ET 200pro SIMATIC ET 200pro Failure and function fault on ex O modules Manual Programmable Controller S7 300 ET 200M ex I O modules e SIMATIC S7 ex digital modules e Diagnostics for analog modules Failure and function fault of redundant I O modules Configuration manual PCS 7 Process Control System Fault Tolerant Process Control Systems e Failure of Redundant I O Modules e How to Set the CPU in Respect of the Response of the I O Modules in the Event of Channel Errors Failure and function fault of components of distributed I O components Manual Programmable Controller S7 400H Fault Tolerant Systems e Failure and Replacement of a PROFIBUS DP Master e Failure and Replacement of a Redundant PROFIBUS DP Interface Module e Failure and Replacement
34. firmware update to a non redundant system Following the actual firmware update a self test starts automatically for the H system This function may take several minutes This time period depends on the amount of load memory size of the inserted memory card and the amount of working memory Updating an H CPU with an operating system update card You can find additional information on this at the following Internet address http www automation siemens com service http support automation siemens com WW view en 6741018 3 3 4 Updating an interface module 3 3 4 1 Updating an interface module IM Introduction The interface modules IM are the interface to the PROFIBUS DP in PCS 7 Preparation e Compare the type and version of the interface modules you are using with the information in the document PCS 7 Released Modules e If replacement of the interface module is required contact your Siemens representative e A firmware update is possible for some interface modules You will find the procedure in the section How to perform a firmware update of an IM Page 40 below Update capability of interface modules or couplers downstream from interface modules You can update the firmware of the following components interface modules or couplers downstream from interface modules Components Order Number As of firmware version IM 153 2 6ES7 153 2Bx00 0XBO IM 152 1 6ES7 152 1AA00 0ABO V2 02 Service
35. in the documentation Process Control System PCS 7 Maintenance Station Internal PROFIBUS DP interface of the CPU Module Information Page 112 Diagnostics via HW Config gt Module Information PROFIBUS DP error PROFIBUS DP Diagnostics With Diagnostic Repeater Page 113 Diagnostics via HW Config gt Module Information Status of PROFIBUS nodes NetPro Page 97 In the Siemens SIMATIC programs Start menu STEP 7 gt NetPro Select the menu command View gt With DP Slaves to display the DP slaves in the network view Status of stations NCM S7 Page 99 In the Siemens SIMATIC programs Start menu STEP 7 gt NCM S7 gt Diagnostics Station failure Fault indication with detailed information about cause of error Name and comment from HW Config Order number addresses slot types SYSTEM Process Control Diagnostics add on product Page 119 Picture must be configured and downloaded to the OS Additional information is available in the configuration manual Process Control System PCS 7 Operator Station Error on PROFIBUS Amprolyzer add on product Page 116 Available if the Amprolyzer is installed 7 10 Overview Diagnostics on PROFINET Diagnostics for Devices and connections with diagnostic capability Internal PROFINET interface of the CPU only for CPU 41x PNIO Diagnostics tool Maintenance Station Page 75 Module information Pa
36. section OS fault preparing diagnostics Page 68 Status PCS 7 Web Server Internet Explorer http lt server_address gt status html 7 14 Overview Diagnostics for the BATCH Stations Diagnostics for Operating capability of all BATCH components and communication connections Diagnostics tool Maintenance station Page 75 Called with The maintenance station is an operator station that is specially configured for use in diagnostics The maintenance station has to be configured Additional information is available in the documentation Process Control System PCS 7 Maintenance Station server Status of the BATCH server Status icons in the BATCH Taskbar server taskbar Page 107 Status of master Status icons in the BATCH Taskbar server taskbar Page 107 Status of the standby server partner Status icons in the BATCH Taskbar server taskbar Page 107 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 85 Diagnostics in PCS 7 7 16 Diagnostics for time of day 7 15 Overview Diagnostics for the Route Control stations Diagnostics for Operating capability of all SIMATIC Route Control components and communication connections Diagnostics tool Maintenance station Page 75 Called with The maintenance station is an operator station that is specially configured for use in diagnostics The maintenance station has
37. support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 39 Ensuring Availability 3 3 Hardware update Components Order Number As of firmware version Y Koppler 6ES7 197 1LB00 0XA0 Y Link 6ES7 197 1LA01 OXA0 DP PA Link 6ES7 157 OAA82 0XA0 V4 x Firmware update for SIMATIC stations with redundant interface modules Note You can perform a firmware update of the interface modules for SIMATIC 400H station with redundant interface modules during runtime 3 3 4 2 How to perform a firmware update of an interface module IM Introduction This section provides a description of the update of the firmware for interface modules Interface Module IM via Industrial Ethernet Requirements The following is required to perform the update via Industrial Ethernet Procedure 40 STEP 7 V5 3 or higher is installed on the programming device or PC The update file for the firmware update is available on the programming device PC The CP 443 1 is routing capable check in HW Config Properties of the CP gt brief description Routing is listed The files containing the current new version of the firmware is available in the file system of your programming device or PC The IM has been integrated in your PCS 7 project Open SIMATIC Manager Inthe component view select the SIMATIC station in which the IM is located Double click the Hardware object in the detail window HW Con
38. the desired file lt drive gt TEMP Cp4435ex fwl for example Click on the Open button Click Next to confirm the next three dialog boxes until you reach Step 4 Perform Load Operation Read the information in the dialog box for Step 4 Perform Load Operation In the table below you will find the download operation states that are displayed Switch off the power supply of the rack Click Cancel to close the dialog box Reestablish the original PROFIBUS connection Switch on the power supply for the module The CP performs a self test and is then ready for operation States of the download operation Where Display State On the PG PC in the The bar in the dialog box changes Download procedure is running Firmware Loader dialog box On the PG PC in the The message Download completed Download procedure is Firmware Loader dialog box successfully is displayed complete CP 443 5 Extended The CP RUN LED flashes Download procedure is running CP 443 5 Extended The CP STOP LED is lit Download procedure is complete Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 47 Ensuring Availability 3 3 Hardware update Procedure when a download error occurs If the download operation was terminated by an error no LED is lit on the CP 1 Switch the power supply of the rack off and on again 2 Repeat the load operation 3 3 6 Working w
39. to a file 1 Select in the Start menu under Options gt System Programs gt System Information 2 Select the menu command File gt Save Functions of drivers logs and services Managing the operating Control Panel gt Administrative Tools gt system Page 91 Event Computer Management gt System gt Event displays Viewer Note Only blue icons all correct Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 77 Diagnostics in PCS 7 7 4 Diagnostics for PC components Diagnostics for Function of standard network modules Diagnostics tool Set PC station Page 94 Called via In the Siemens SIMATIC programs Start menu SIMATIC NET gt Settings gt Set PC Station In the tree view select PC Station gt Network Module modules gt Softnet IE Click Test Online verification of operating capability of redundant OS components Redundancy status display Page 106 Picture must be configured and downloaded to the OS Additional information is available in the configuration manual Process Control System PCS 7 Operator Station Networks and network connections For additional information refer to the section Diagnostics for network connections Page 79 Security settings and patches MBSA Page 101 Enter the following in the Run dialog of the Start menu Mbscali exe Printers and print jobs Printers and print jobs Page 96 I
40. to lock all messages of an interrupt capable block or OS area e Hiding and displaying messages You hide individual messages to reduce the number of messages displayed in process mode The messages are entered in a history list The following variations are used to hide and display messages in PCS 7 Manual hiding and showing of messages in process mode Automatic hiding and displaying of messages in process mode Additional information e Configuration manual Process Control System PCS 7 Operator Station e Configuration manual Process Control System PCS 7 Engineering System e Manual Process Control System PCS 7 OS Process Management Service support and diagnostics V8 0 62 Service Manual 03 2012 A5E02779775 02 Failure What next 6 6 1 Activities in the event of a fault Basic procedure in the event of a fault 1 Evaluate the messages with regard to the following aspects Time Sequence Source 2 Determine the location and area of the fault Note If the components you are using do not have diagnostics capability only secondary faults are signaled Use diagnostic tools to analyze the fault You can achieve the following with the diagnostic tools You can find the cause of a fault or You can verify the presumed cause of a fault You can find the following information in the section Diagnostics for PCS 7 for support The diagnostic tools available for PCS 7 Applications for the
41. tools Note Redundant single station systems The redundancy status is displayed in the process control messages 7 18 4 9 Redundancy status display Overview For diagnostics in systems with redundant PCs it is important to always have an overview of the redundancy status The redundancy status represents the status of the individual master and standby computers You use the redundancy status display for this e The status of the redundant server pair and the non redundant server assigned to the OS client are displayed on the OS clients e The server status is displayed on the OS servers Topic Detailed information Called via Additional information Redundant OS Master standby Create a picture the OS For additional information on components Standalone server in the WinCC configuring refer to the Status F project Insert a control configuration manual PCS 7 ene Graphics Designer Process Control System e Not initialized Object palette gt Operator Station e initialized Default tab gt in the e No connection Smart Objects tree gt drag the control and drop it into the picture gt in the Insert Control dialog box gt Select PCS 7 Redundancy State Control e Fault 7 18 4 10 Time master role of the OS server status Overview The status of the time master OS server on the plant bus can be displayed in a plant picture A BCE network adapter or up to two communication proces
42. www siemens com pcs7 documentation www siemens com pcs 7 documentation provides convenient access to the complete PCS 7 documentation You can find the following for current PCS 7 versions e Inthe section Hardware manuals for SIMATIC PCS 7 The manuals for components approved for a PCS 7 version e Inthe section Software manuals for SIMATIC PCS 7 The complete system documentation The separate setup program for PCS 7 documentation and the PCS 7 help system for download After the installation of the setup program you will find the documentation at the following locations on the Engineering Station as online help CHM file for the SIMATIC Manager application as PDF file in the Windows Start menu with the SIMATIC documentation The complete documentation for PCS 7 as a Manual Collection Validity of the documentation This documentation is valid for the Process Control System SIMATIC PCS 7 software package V8 0 or higher Required Knowledge This documentation provides information about working with PCS 7 and is intended for trained service personnel The following knowledge is required to understand the documentation e Basic knowledge of Microsoft Windows operating systems e Knowledge of the functions and configurations of SIMATIC PCS 7 Engineering System PCS 7 Operator Station Service support and diagnostics V8 0 8 Service Manual 03 2012 A5E02779775 02 Preface e Knowledge of the f
43. 02779775 02 Diagnostics in PCS 7 7 4 Diagnostics for PC components 7 3 Diagnostics for PC user settings Overview Diagnostics for Diagnostics tool Called with Defining users Windows User Control Panel gt Administrative Tools setting authorizations for access Management Page 93 gt Computer Management gt System gt to files and folders Local users and groups Windows users and user groups WinCC users User administrator Open WinCC Explorer by selecting the Page 103 menu command Editors gt User Administrator gt Open PCS 7 users user roles and In the Siemens SIMATIC programs rights in PCS 7 applications Start menu SIMATIC Logon gt Configure SIMATIC Logon Shares Shares for drives folders Control Panel gt Administrative Tools and files Page 92 gt Computer Management gt System gt Shared Folders gt Shares 7 4 Diagnostics for PC components Overview Diagnostics for Diagnostics tool Called via Status of PC stations redundancy Maintenance Station Page 75 The maintenance station is an operator station that is specially configured for use in diagnostics The maintenance station has to be configured Additional information is available in the documentation Process Control System PCS 7 Maintenance Station PC configuration Windows System Information Enter the following in the Run dialog of the Page 91 Start menu msinfo32 Note You can save the system information
44. 18 5 Diagnostics for the BATCH station ccccccceceeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeeaaaeeeeeeeeaaaeeeeeeeeaaeeeeeeeeaaas 107 7 18 5 1 Status icons in the BATCH server taskbab ececceccceeeeeeeneeeeeeeeeeneeeeeeeeeeeaaeeeeeseeeaaeeeeeseeenaaes 107 7 18 6 Diagnostics for the Route Control station ccc ccccceeeeeeeeeeeenneeeeeeeenaeeeeseeeaaeeeeeeeeaeeeeeeneeaaes 109 7 18 6 1 Status icons in the Route Control server taSkbDal eeccceeceeeeeeeeeeeeeeeeeeeeenaeeeeeeeeenaeeeeeeeeeeaaes 109 7 18 7 Diagnostics for the SIMATIC Station cc ccecccseeeeeeeeeeeeeeeeeeeeeeeeeaaaeeeseeeaeeeeeeeaaeeeeeeenaeeeeeeeeaaes 109 1 18 71 SIMATIC Manager naniii aan sane dedeete cee e A E da A aa Aa NEE aa ERA 109 Tla Te AN GOMIG e a a A S OA E et Aah T OA T A LEEN eain 111 7 18 7 3 Module informati n sesine aai ie da ii E aD e aE EA EE a A aE aaea aA 112 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 5 Table of contents 7 18 7 4 PROFIBUS diagnostics with diagnostic repeater eee eeeccceeeeeeeeteeeeeeeeenneeeeeeeeeenaeeeeeeeeeenaaes 113 7 48 05 SIMATIC PDM iini a native aein urera i actetlit avian r da e aa neal 114 7 18 8 Additional diagnostic options serne sarerea o a Aa E a ESAERA NNA ORANA 115 7 18 8 1 Additional diagnostic options for PCS 7 ssssessessssseesersssseerrrssssrttrrrsssttttnrnssstttnnnnnssttnnnnnnent 115 7 18 8 2 Amprolyzer add on Product siina a a a a a E a a aa 116
45. 3 3 5 1 Updating a communication processor CP eccecececeeeeceeeeseeeeeeeeeeeeeeeeeeeeseceeeeeeeseeeeeeeeeeeeeeaaeees 41 3 3 5 2 How to perform a firmware update of the CP 341 cecccecceceeceeeeeeeeceeeceeaaecaeeaeecaeeeeeeeseeeeeeeeeess 42 3 3 5 3 How to perform a firmware update of the CP 443 1000 ccccccccccececeee eee eeeeeceeceecaaecaeeeeeeeeeeeeeeetes 43 3 3 5 4 How to perform a firmware update of the CP 443 5 Extended ccccececeeeeeeceeeceeeeeeeeeeeeeees 45 3 3 6 Working with GSD flesan aina aai aean cued E A Aa aA a aaa i a EEE Aa 48 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 3 Table of contents 3 3 6 1 Working with GSD TOS nannaa a ioa na ced a a a hag ede eet A 48 3 4 SOMWare Update nn eve eerec asec St cata a sates eae Yon ae ea sack Se a teen Ras 49 3 4 1 Software Updatesizsesiethispepecieiaaadedee aa aaae aa a a a aeaa aa i audited ieadegeeea lads 49 3 5 Updating the PCS 7 OS in runtime eee cece eee enne eee a eee ee eaaae eee aTa E A S 50 Configuring diagnostics CONGItIONS cccccceeeeneeeeeeeeeeeeeeeeeeaee eee eaeeeeaaeeeeeaaeeeeaaaeeeeaeeeeeeaaeesesaeeeeneaseeeneaes 51 4 1 Requirements for GiAQnOStiCs ccecceeeeeeneeeee eee annan ana raia AAAA a AAAA AA E AEA ia AEEA A 51 Message concept of PCS Ta niiden ai adai a aa aaa Aa Ea e ania A Eaa 53 5 1 Servicing a system message CONCENL cece eeeeeeeee eee eettee eee ee taeeeeeeeetae
46. 9775 02 91 Diagnostics in PCS 7 7 18 Diagnostic tools 7 18 2 3 Calling Overview 92 Topic Detailed information Called via Additional information Hard disks Drive names formats size Data Memory gt Storage segmentation partitions status Media Management Network Network adapter type access System Tools gt System adapters and levels users servers network Information gt PC cards addresses IP MAC address Components gt Network gt Adapter Network wide analysis of connected PCs Active users in network Active PCs System Tools gt Shared Folders gt Shares Management of users and user groups e Creation and modification of local user accounts e Creation and modification of user profiles e Creation addition and deletion of local groups System Tools gt Local Users and Groups Online help of the operating system Shares for drives folders and files Called via Computer Management gt System Topic Detailed information Called via Additional information Drives and Granting or changing of In the tree view Select the folder folders shares for drives and Select Shared Folders gt Share Press F1 key folders Drives and Granting or changing of Open Windows Explorer Online help of the folders shares for drives and e Inthe tree view select the Operating system folders drive folder e Menu command Fi
47. Data backup 14 24 25 29 31 PCS 7 OS 24 SIMATIC BATCH 25 SIMATIC Route Control 29 With backups 14 With image file 31 Default folder 23 Global actions 23 Local actions 23 Project functions 23 Standard functions 23 Device information 114 Device status 114 DiagMonitor 97 Diagnostic functions based on CP type and operating mode 99 100 Diagnostic repeaters 113 Determining the module status 113 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Index Diagnostics Router 99 Switches 99 Diagnostics for the BATCH stations 85 Diagnostics for the Route Control stations 86 Diagnostics on Foundation Fieldbus 84 Diagnostics on PROFIBUS PA 83 Display configuration 114 Displays 87 Diagnostics for the hardware 87 DOS window command prompt 63 DP slave 112 Diagnostics 112 DP slave diagnostics 113 DP slaves 97 Status 97 Drive capacities 102 Drives 91 92 Sharing 92 Drives and folders 92 E Engineering station 17 19 Backing up configuration data 17 19 Ensuring Availability Preventive Measures 13 ESM 117 Status 117 Ethernet diagnostics and statistics functions 99 Event triggering 102 Event viewer 91 Example 39 Determining the current firmware version 39 Export SIMATIC BATCH 26 Export Operator and display texts 22 Exporting importing batch objects 26 F Failure characteristics 50 Redundant interface 50 Failure replacement and r
48. Diagnostics in PCS 7 7 2 Diagnostics with the maintenance station asset management Area Ethernet components Diagnostics for e Switches e g SCALANCE X OSM ESM e Network objects via profile file Bridges Router e Network components which enable diagnostics using the NIB II profile for example printers and other SNMP capable devices PROFIBUS components e PROFIBUS DP Interface modules IM Couplers Link modules Diagnostic repeaters e PROFIBUS PA PROFINET components Interfaces Couplers e Interface modules IM e Couplers e E PB Link Intelligent field devices e HART field devices e Field devices on the following fieldbus systems PROFIBUS DP PROFINET PROFIBUS PA FOUNDATION Fieldbus e Devices of different product groups e g SIPART SITRANS Additional information e You will find a description of how to configure a maintenance station in the configuration manual PCS 7 Process Control System Maintenance Station e You will find a description of how to use the maintenance station in process mode in the manual PCS 7 Process Control System PCS 7 OS Process Control e You can find information on the configuration of a PCS 7 system with a Web Diagnostic Server and Web Diagnostic Client in the manual PCS 7 Process Control System PCS 7 OS Web Option 76 Service support and diagnostics V8 0 Service Manual 03 2012 A5E
49. Language group set the source and target languages in accordance with your display language Click OK If you have to manage several project specific languages repeat steps 3 to 5 for each language Please note that you then have to set different export file names or target directories How to back up custom functions and actions PCS 7 enables you to create dynamic sequences in your OS project by creating custom functions and actions These functions and actions are written in ANSI C language You must back up any project functions standard functions local actions and global actions that you have created or modified Project and standard functions Project functions and standard functions have file names with the extension fct By default PCS 7 places these functions in the following folders e Project functions are placed in the library folder of the OS project e Standard functions are placed in the aplib folder in the installation directory of PCS 7 Local and global actions Local and global actions have file names with the extension pas By default PCS 7 places these actions in the following folders e Local actions are placed in the lt Name of PC gt Pas folder of the project directory e Global actions are placed in the Pas folder of the OS project Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 23 Ensuring Availability 3 2 Data backup Additional i
50. Location of error 113 M Maintenance station 51 Managing users and user groups 91 93 MBSA 101 Memory card 36 Downloading 36 Message 57 Understanding 57 Message concept 58 Basic terms 53 58 Message flow 58 In WinCC 58 Message flow in WinCC 59 Message frame traffic 116 117 Message lists 58 Message priority 61 Message system 54 Message types 58 In archives 58 In message lists 58 Module Information 109 Module properties 51 Checking for diagnostics 51 Modules 51 95 111 112 113 Checking 95 Data 112 State 111 112 State with diagnose repeater 113 With diagnostic properties 51 Monitoring components 101 105 128 Multiproject 20 Archiving 20 Retrieving 20 Multi user operation 104 Status 104 N NetPro 97 Network 91 Analyzing connected PCs 91 Network adapters and PC cards 91 Network connections Windows dialog box 99 O Observer 99 Obtaining information on a message 56 Online update 36 Operating mode 109 Operating system 32 Supply source for the latest firmware version 32 Origin and configuration of a message 55 OS 104 Channel diagnostics 104 OS fault diagnostics 68 Preparing diagnostics 68 OS server 106 Diagnostics of redundancy 106 Time master role 106 OSM 117 Status 117 Overflow of message buffer 60 P PA device 109 PC components 51 77 Checking for diagnostics 51 Diagnostics 77 PC DiagMonitor 97 PC station 95 PC user settings
51. Page 66 section Save the diagnostics buffer to a HEX file and to a TXT file e These data can be analyzed by trained service engineers They contain information about the cause for example I O error Synchronization error with an H CPU e If the possibility exists that a hardware error in the I O caused the CPU to switch to STOP mode save the diagnostic buffer of the relevant module and the associated bus interface module for example CP 443 5 e Generate a memory dump All LEDs are off or are flashing You recognize the CPU defective status by the following LED displays on the front of the CPU e All LEDs are flashing e All LEDs are off even though the power supply is switched on For additional support contact your Siemens representative or Technical Support Have the information in the event of a fault indicated above ready How to back up the diagnostic data of the PCS 7 OS Basic procedure We recommend that you back up the diagnostic files for analysis of the cause of the OS fault by experts Back up the diagnostic folder 68 1 Close WinCC 2 Back up all diagnostic folders of WinCC default Installation path Siemens WinCC Diagnostics 3 Give this information to the service employees You can back up the diagnostic files using the shortcut menu command Save to gt Compressed zipped Folder Note Once the diagnostic files are backed up not in diagnostic folder you can delete the
52. SIEMENS SIMATIC PCS 7 process control system Service support and diagnostics V8 0 Service Manual 03 2012 ASE02779775 02 Preface Additional support Ensuring Availability Configuring diagnostics conditions Message concept of PCS 7 Failure What next Diagnostics in PCS 7 Failure replacement and return O IN O O W IN Legal information Warning notice system This manual contains notices you have to observe in order to ensure your personal safety as well as to prevent damage to property The notices referring to your personal safety are highlighted in the manual by a safety alert symbol notices referring only to property damage have no safety alert symbol These notices shown below are graded according to the degree of danger indicates that death or severe personal injury will result if proper precautions are not taken A WARNING indicates that death or severe personal injury may result if proper precautions are not taken A CAUTION with a safety alert symbol indicates that minor personal injury can result if proper precautions are not taken CAUTION without a safety alert symbol indicates that property damage can result if proper precautions are not taken NOTICE indicates that an unintended result or situation can occur if the relevant information is not taken into account If more than one degree of danger is present the warning notice r
53. TEM Process Control Diagnostics add on product Introduction Display of PROFIBUS diagnostic information on the operator station Online help SYSTEM DIAGNOSTICS help Overview Topic Detailed information Called with PROFIBUS DP General Station failure Picture in the OS Display from HW Config Additional information See Configuration below PROFIBUS DP fault Fault indication with Picture in the OS detailed information about cause of error See Configuration below addresses slot types From HW Config Name and comments Picture in the OS See Configuration Information below Configuration information Order number Picture in the OS See Configuration below Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 119 Diagnostics in PCS 7 7 18 Diagnostic tools Configuration The configuration is described in the online help SYSTEM DIAGNOSTICS Help gt section PROFIBUS DP PA DIAGNOSTICS Service support and diagnostics V8 0 120 Service Manual 03 2012 A5E02779775 02 Failure replacement and return 8 1 Guide to documentation Failure replacement and return guide to documentation You can find information on component response and the procedure to be followed in the event of failure exchange and return in the following documentation Scenario 1 0 Information can be found in Section Failure and function
54. TIC NET Industrial Ethernet OSM ESM Network Management Notes on Troubleshooting Disrupted network connections Configuration manual PCS 7 Process Control System Fault Tolerant Process Control Systems Failure Failover and Restarting of Redundant OS Servers Disrupted network connection to the OS partner server Disrupted Network Connection Between the OS Client and the OS Server Disrupted Network Connection Between the OS and AS Fault on PROFIBUS DP Manual S MATIC Diagnostic Repeater for PROFIBUS DP Mounting Commissioning Diagnostics Faults on PROFINET Manual S MATIC PROFINET System Description Diagnostics for PROFINET IO Diagnostics for PROFINET CBA Operator control and monitoring stations Failure of a redundant OS server Configuration manual PCS 7 Process Control System Fault Tolerant Process Control Systems Failure of a redundant OS server Switchover response of OS clients in the event of an OS server failure Configuration manual PCS 7 Process Control System Fault Tolerant Process Control Systems Switchover response of OS clients in the event of an OS server failure Failure of BATCH servers Manual Process Control System PCS 7 SIMATIC BATCH Failure of BATCH servers Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Failure replacement and return 8 1 Failure replacement and return g
55. U Download these files to the CPU You do not need a memory card for the online update However it is still possible to perform a firmware update with a memory card Preparation Compare the type and manufacture date of the modules you are using with the information in the document PCS 7 Released Modules If replacement of the CPU is required contact your Siemens representative Requirements e STEP 7 V5 3 or higher is installed on the programming device or PC e The update file for the firmware update is available on the programming device PC e The CPU whose firmware is to be updated must be accessible online for example via PROFIBUS MPI or Industrial Ethernet The files containing the latest version of the firmware are available in the file system of your programming device or PC A folder may only contain the files for one firmware version Note For CPUs with a PROFINET interface you can update the firmware via Industrial Ethernet on the PROFINET interface Updating via Industrial Ethernet is significantly faster than MPI or DP depending on the configured baud rate You can update the firmware of the other CPUs via Industrial Ethernet if the CPU is connected to Industrial Ethernet via a CP Service support and diagnostics V8 0 36 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 3 Hardware update Procedure in HW Config To update the firmware of a CPU proceed as follows 1 Open
56. US diagnostics with diagnostic repeater Requirements e The diagnostic repeater must be installed e The cable diagnostics must be prepared Service support and diagnostics V8 0 Service Manual 03 2012 ASE02779775 02 113 Diagnostics in PCS 7 7 18 Diagnostic tools Calling Select the diagnose repeater in HW Config Select menu command PLC gt Diagnostics Setting gt Module Information Additional information Help on STEP 7 topic Diagnostics hardware diagnostics and troubleshooting Overview Topic Quick overview Error on bus segment Detailed information Icons indicate the status of the PROFIBUS master systems Called using Module Information dialog box e Status e Icons in front of the tab names DP1 DP2 DP3 PG Additional information Online help for STEP 7 topic Hardware diagnostics and troubleshooting Comparison of configured and inserted modules DP slave diagnostics Diagnostic data for the selected DP slave in accordance with EN 50170 DP Slave Diagnostics tab To determine the cause of DP slave errors Location of error Graphical representation of the error location 7 18 7 5 SIMATIC PDM Introduction SIMATIC PDM is a software package for configuration parameter assignment commissioning and maintenance of field devices for example transducers Overview Topic Quick information display configuration
57. User Operation Status of channels and connections to the AS WinCC Channel Diagnostics Page 104 In the Siemens SIMATIC programs Start menu WinCC gt Tools gt Channel Diagnostics Visual representation of redundancy monitoring on OS client Area overview Page 105 In WinCC Area overview gt Status of the connected server icon OS is in process mode 84 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 14 Diagnostics for the BATCH Stations Diagnostics for Operating capability of redundant OS components Diagnostics tool Redundancy status display Page 106 Called with Picture must be configured and downloaded to the OS You can find information about this in the configuration manual Process Control System PCS 7 Operator Station Time master role of the redundant OS server Time master role of the OS server status Page 106 The tags TimeSyncDevice1 State and TimeSyncDevice2State need to be configured on a faceplate The OS must be loaded General system information of an OS server WinCC System Info channel Page 102 Picture must be configured and downloaded to the OS You can find information about this in the configuration manual Process Control System PCS 7 Operator Station OS fault preparing diagnostics Only to support experts You can find information on this in the
58. a eth ak Tae dh ets thet ts ed ast 31 3 2 6 1 Backing up data by generating an image file eee eee eeeeee eee eeeeeeeeeeeeeeeeeeeseeeeeeeeeteeeaaeeeeeeeaaees 31 3 2 7 COMPAariNngG ProjSct VErSIONS veces dachcdentasd edad eblceuece E E ia dived al nd aueddaeietiet shabneeteeeaee 32 3 2 7 1 Comparing project versions With VXC ce ececseeeeeeeeeeeeeeeeeeeeeeeeeeeeceeeeeeeeeseneaeeeeeesenaaeeeeeneeenaeess 32 3 3 Hardware Update miniti eia denied aae a A aaa a aan ladies ne 32 3 3 1 KHardware pdateSn mimikreran eeta e ae a a a ae aa Aaaa hei ceeded Waa ee aad 32 3 3 2 How to make adjustments after a hardware change eeessssssseirresssserrrssssrtirrrsssttrtrrnnssrrennnne 35 3 3 3 Updating the CPU aniraa aioe ist rea dente tei hen a T A na neds dae ae 35 3 3 3 1 How to perform a firmware update for the CPU aS Of V5 0 ee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeaeees 36 3 3 3 2 How to perform a firmware update for the H CPU as Of V4 5 eeeeeeeeeeeeeeeeeeeeeeeeteeeeaeeees 38 3 3 4 Updating an interface MOUIC eee cee cence eee eeene eect eee eee eeeaaaeeeeeeeaeeeeeeeeaeeeeeeeaaeeeseeeaeeeeeseaas 39 3 3 4 1 Updating an interface module IM ec eceeeeeeeeeeeeeeeee eee eeceeeeeeeeeeeaaaaeeeeeeseeaeeeeeeeeeneaaeeeeeseeeaaees 39 3 3 4 2 How to perform a firmware update of an interface module IM cceeeeeeeeeeeeeeeeeeeeeeeeenteeeees 40 3 3 5 Wpdatingai CPXxxGic cates E etched a tated via eeev eee need Man ee eed 41
59. aa a endl aah cien iia A 19 3 2 2 4 How to archive and retrieve a MUItiPrOjeCt cece cette eeeeeeeeeeeeeteeeeeeeeeeeeseeeeeaaeeeeeeteeeeaeeees 20 3 2 2 5 How tocarchive Custom Iano Sensa e E EA E E A EE 21 3 2 2 6 How to export operator and display texts cccccccceccecceeeceeeeeeeeeeeteesecceecaecaaaaaaecaeceeeeeeeeeeeeeeess 22 3 2 2 7 How to back up custom functions and actions ceeeeeeeceeeceeccaeceeeeeeeceeeceeeeeeeeeeeeeeeeeeeeteess 23 3 2 3 Backing Up OS project datan ee n n AA E E E 24 3 2 3 1 Backing up Configuration Ga eie EE EA eeteetiedees 24 3 2 4 Backingiup baten dates s tei2icssaloed tun ecsed T ash aac tea ceteece te eemeeeeae a thias 25 3 2 4 1 Backing up Configuration datas eei era e EE EA E AR E E EE 25 3 242 How to generate a bak renien E E EAEE E A 25 3 2 4 3 How to restore data from amp backup iso aeran oaee s aeei e ia ana aaa 27 3 244 How to archive batches iinne T T E E 28 3 2 5 Backing up SIMATIC Route Control data eeecccceeeeeesnneeeeeeeeenneeeeeeeeeaeeeeeeeeeaaeeeeseeeiaeeeeeneeaas 29 3 2 5 1 Backing Up Configuration data eecceeeecceeeeeeeeeeeeee A AS 29 3 2 5 2 How to back up project data from SIMATIC Route Control e eeceeceeceeceeeeeeeeeeeeeeeetees 29 3 2 5 3 How to restore data from a DACKUP ccccccceceeeeeeeeeeeeeteeteetecseeeseecaeeaaaaaaecaaeaaeceeeeeeeeeeeeeeeeeeess 30 3 2 6 Creating an Imago nanenane n wilecer inka cock tac con Th
60. ack up the project at this point You can find information on this in the section How to archive a project Page 17 This data backup includes all current parameter settings of the SIMATIC station 3 2 2 2 How to archive a project Introduction You can use various tools to archive project data Below the PKZip PKZip Server program is used for archiving You can find the setup for PKZip on the SIMATIC PCS 7 DVD PAZipis automatically installed during the PCS 7 system setup You can start PKZip from the SIMATIC Manager Requirement A tool is installed for archiving project data default PAZip Making settings in SIMATIC Manager 1 In SIMATIC Manager select the menu command Options gt Settings The Settings dialog box opens Select the Archive tab Select your preferred archiving program from the drop down list box PAZip is the default Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 17 Ensuring Availability 3 2 Data backup Archiving a project 1 Select the following options Check options Check target directory on retrieval You can set the default path for the archiving or retrieving projects in the Archive directory during area Click OK to apply your settings In SIMATIC Manager select the menu command File gt Archive The Archive dialog box opens Select the Multiprojects or User Projects tab 3 Click
61. ackup Page 27 e Formula categories e Formulas 2 3 e Rights and roles e User settings 1 e Project settings e Completed batches Select batch es select Archive in the shortcut menu You can find information on this in the section How to archive batches Page 14 1 User settings can will only be backed up to a database copy 2 Save the data to an SBB file compressed XML file 3 Restore the data from an SBB file compressed XML file Additional information e Manual Process Control System PCS 7 SIMATIC BATCH 3 2 4 2 How to generate a backup Elements of the backup You can back up all configured data with the Backup command The backup includes the following elements e Materials e Libraries e Basic recipes e Formulas Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 25 Ensuring Availability 3 2 Data backup e Rights and roles e Project settings Rule NOTICE The follow applies when a backup is running Operator input cannot be executed on the BATCH client where a backup is being generated Procedure 1 In BatchCC select the menu command Options gt Backup 2 If there are non archived batches in the project you must acknowledge the message dialog for non archived batches In this case click OK The Save as dialog box opens 3 Enter the name of the backup file sbb in the File Name input field 4 Select the
62. agnostic tools BANY is a Microsoft Windows based tool used for documentation diagnostics recording and analysis of your PCS 7 Ethernet PROFINET and PROFIBUS networks The program packages below can be supplied separately or as a bundle Program packages Application Program call after installation via the Start menu BANYnet Diagnostic tool for Ethernet Programs gt BANYnet networks BANY PROFIBUS Diagnostic tool for Programs gt BANY PROFIBUS PROFIBUS networks BANY PNIO Diagnostic tool for Programs gt BANY PNIO PROFINET networks Requirements e The PC to be used for analyzing PROFIBUS with BANY PROFIBUS must be equipped with a PROFIBUS network adapter CP 5512 e f you wish to analyze the terminal bus and plant bus at the same time the PC must be equipped with two Ethernet network adapters BANYnet The table below lists the options for diagnosing Ethernet networks using BANYnet Topic Detailed information Called via Additional information System configuration Comparison of target actual In the Start window via the Online help configuration graphical overview Plant Manager button lifebeat monitoring Status of OSM ESM Display parameter assignment In the Start window via the Online help bus load measurement SNMP System Diagnostics button server Message frame traffic Interpretation including PCS 7 In the Start window via the Online help statistics batch analysis Bus
63. agnostics for modules aben ain a E a a S a a a ao 81 7 9 Diagnostics for PROFIBUS DP iec tocara A A A E EO A 82 7 10 Diagnostics on PROFINE Tasesa darie oii i da a A A A A a ia ani 82 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Table of contents 7 11 Diagnostics for PROFIBUS PA iona iaa E T A E E 83 7 12 Diagnostics on FOUNDATION Fieldbus eeeccceeeeeeeeeeeeeeeneeeeeeeeaaeeeeeeeaaeeeeeeeeaeeeeeeenaaeeeeeeeaaes 84 7 13 Diagnostics for the OS sscs 22cccessbsvnainsan Sadedescetd a dead AT 84 7 14 Diagnostics for the BATCH Stations 2 ceceecceeeeennneeeeeeenneeeeeeeeaeeeeeeeaaeeeeeeeaeeeeeesaaeeeeeeeaaes 85 7 15 Diagnostics for the Route Control stations eceeceeeeeeeenneeeeeeeeencaeeeeeeeeeeaeeeeeeeeeaaeeeeeeeeeaaas 86 7 16 Diagnostics for time Of DAY nunana narena a n aa aa En AN 86 7 17 Diagnostics for hardware diSplayS c cececceeceeeeeeeeeeeeeeeeeeaeeeeeeeaaeeeeeeeeaeeeeeeeeaaeeeeesenaeeeeeneeaas 87 7 18 Diagnostic tobsor nasa e cede esuwti dedi AAEE EEEE AEA a T 90 7 18 1 Diagnostics too O PCS TA an aR I ORE NON N N a a a Ea R ROR AA 90 7 18 2 Diagnostics for the PCS ceceecceeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeseeaaeeeeeseeeeeeeeeeeegeeeeeeeeseeeaeeeeseeeenaaees 91 7 18 2 1 Windows System Information cccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeseneeeeeeeseeeeaeeeeeseeeeaeeeeeseeeeeeeeeeeeeeaaees 91 7 18 2 2 Managing the operating SYStOM eee ceeceeeceeeeeeeeeeeeeeet
64. al Process Control System PCS 7 Operator Station 7 18 4 2 Simatic Shell Calling 1 Select My Computer in the tree view of Windows Explorer 2 Select the Simatic Shell folder 3 Select the menu command Settings from the shortcut menu Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 101 Diagnostics in PCS 7 7 18 Diagnostic tools Overview Topic Detailed information Called via Additional information Network e Network adapters of the Network adapters list Online help of Simatic adapters local computer Shell e IP column current TCP IP addresses and MAC addresses of the local network adapters Multicast Maximum number of route Multicast service life Online help of Simatic service life jumps between subnets TTL input line Shell TTL TTL IP parameter Multicast proxy IP address of a computer in Multicast proxy input Online help of Simatic another subnet which is to line Shell be used as a substitute for distributing Multicast packets Compatibility Compatibility mode for Compatibility check box Online help of Simatic communication between Shell different versions of WinCC Computer When the status of a Online Help for WinCC status change computer changes a Information System message is sent to all station for example e When a computer has archived a project e When a computer shuts down e When a computer boots up thus becoming part
65. al overview Plant Manager button master slave monitoring lifebeat monitoring Display parameter assignment Bus analysis transmission Bus load measurement In the Start window via the Online help rates up to 100 Mbps interpretation including PCS 7 Bus Analysis button statistics batch analysis bus bottlenecks available reserves redundancy analysis analysis in RUN and in real time Bus recording Parallel recording special trigger Called via menu in the Bus Online help filter synchronous check The recording can be started and finished automatically with the help of triggers Analysis dialog 118 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 18 8 4 BT 200 bus test device Overview 7 18 Diagnostic tools Note The bus test device is not a software program for this reason the Call column is omitted Topic Details Bus line diagnostics Tests for e Line break e Monitor breaks e Line exchange A gt B e Short circuit e Number of terminating resistors inserted e Reflection points for example for line breaks Information and Help Device description Test of PROFIBUS e RS 485 drivers Device description interfaces e Internal voltage supply at 5V e RTS signal Test of accessibility of stations Device description Protocol functions Device description 7 18 8 5 SYS
66. and archives Message types in message lists and archives Messages are divided into the following classes Term Definition Operator Input Operator Input messages are generated when an operator controls process messages variables for example changes the operating mode of a controller e SIMATIC PCS 7 generates operator input messages automatically if you use faceplates prepared from the libraries e lf you configure faceplates according to the programming guide Process Control System PCS 7 Creating Blocks for PCS 7 PCS 7 conforming operator input messages are also available for your own blocks Process messages Process messages signal process events that take place in the automated process such as limit value violations and operating messages e Process messages are predefined for the blocks and therefore do not need to be configured Message texts and message priority can be modified as needed in the object properties for the CFC blocks These modifications can also be made centrally in the process object view or by means of import export operations e Operating messages are a subgroup of process messages They signal process values that can be used to evaluate a process related component such as an operating hours counter Process control Process control messages are generated when SIMATIC PCS 7 detects and messages signals errors in components within its own system Such errors range from failure of a component to a wir
67. ans of LED displays e Diagnostic messages for electronic modules DP PA Coupler Manual S MATIC Bus couplers DP PA Link and Y Link Diagnostics by means of LED displays e LED displays of the IM 157 e LED displays of the DP PA coupler e LED displays of the Y coupler Y Link Information under DP PA Coupler FF Link Manual S MATIC Bus couplers FF Link AFD use on fieldbus PROFIBUS PA or Manual S MATIC SIMATIC NET PROFIBUS PA e Diagnostics by means of LED displays FOUNDATION e Di ti for electroni dul Fieldbus iagnostic messages for electronic modules AFS use on fieldbus Manual S MA TIC PROFIBUS PA or SIMATIC NET PROFIBUS PA FOUNDATION e Diagnostics by means of LED displays Fieldbus e Diagnostic messages for electronic modules Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 17 Diagnostics for hardware displays Components sections Diagnostic repeaters Manual S MATIC e LED diagnostics You can find information about diagnostic options in the following manuals and Diagnostic Repeater for PROFIBUS DP Switch for Ethernet e LED Operating Instructions S MATIC NET Industrial Ethernet Switches SCALANCE X 400 Commissioning manual S MA TIC NET Industrial Ethernet SCALANCE X 100 and SCALANCE X 200 Product Line e SCALANCE X lt gt displays SCALANCE X208 displays for example Manual S
68. ation on backing up and restoring data in a PCS 7 plant Backups are necessary if you want to restore the state of a component or configuration because a hard disk is damaged for example e WHEN You should perform a data backup if changes have been made in a PCS 7 plant e HOW You can find information on creating data backups in the section Options for data backup Page 14 A SIMATIC station may switch to STOP mode if you change the hardware e WHAT Information on how to perform a firmware update and the subsequent configuration steps required e WHEN If you want to convert components to a current firmware version because new functions are to be used or errors must be corrected for example e HOW For information on firmware updates refer to the hardware updates Page 32 section A SIMATIC station may switch to STOP mode if you change the software e WHAT Information on converting projects from older versions to a current version There are two types of software updates Updates that utilize the new functions of a new version of PCS 7 Updates that do not utilize the new functions of a new version of PCS 7 e WHEN If you want to utilize new functions of a new version of PCS 7 If you want to continually adapt your PCS 7 projects to the current state of technology If software corrections necessitate conversion e HOW For information about software updates refer to the Soft
69. ce support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 17 Diagnostics for hardware displays 7 17 Diagnostics for hardware displays Overview Many components have displays indicating the component status and errors Analyzing these displays enables you to obtain information without intervening in the system Components You can find information about diagnostic options in the following manuals and sections Power supply module Reference manual S MATI C S7 400 Programmable Controller Module Specifications e Backup battery optional e Error messages by means of LED displays e Operator control and display elements Central module for Reference manual S MATIC S7 400 S7 400 Programmable Controller CPU Data CPU e Monitoring functions of the CPU e Status and error displays e Operating mode switch CP 441 Manual S MATIC CP 441 Point to Point Communication Installation and Parameter Assignment e Diagnostics for CP 441 CP 443 1 Device manual S7 CPs Part B4 Description of CP 443 1 e Displays and operating mode switch CP 443 5 Extended Device manual S7 CPs Part B4 Description of CP 443 5 Extended e Displays and operating mode switch 7 300 I O modules Reference manual S MATIC S7 300 Programmable Controller Module Specifications e Diagnostic data for the signal modules Additional information is available in the ET 200M Signal Modules for Process Automati
70. ch the data are to be saved Click Save to apply your settings The Archive Options dialog box opens If you want to archive the project on floppy disks select the size of the diskette For additional information about this dialog box click Help Click OK The archiving process begins When the Archive dialog box closes archiving is finished Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 2 Data backup Retrieving a multiproject Result 3 2 2 5 Introduction Procedure 1 In SIMATIC Manager select the menu command File gt Retrieve 2 Inthe next dialog box select the archived multiproject 3 Click Open to save your entries The Select Destination Directory dialog box opens 4 Select the destination directory where the archive is to be unzipped Click OK The multiproject is retrieved After the retrieval operation the Retrieve dialog box opens 5 Click OK The following is displayed in the Retrieve dialog box The name of the retrieved project A prompt for opening the project 6 Click Yes as required to open the project or click No to close the session A subdirectory is automatically created in the destination directory you selected The subdirectory contains the following e By default The name of the multiproject e Individually A unique directory name derived from the name of the mult
71. ct Technical Support Note The update file may be supplied in an executable self extracting file exe When you want to perform consecutive updates for different module types of module versions you must unzip the update files in separate folders for the different CPUs as follows e Type of module e Product version e Firmware version Overview The sections below describe topics related to hardware updates e Adjustments after a hardware change Page 35 e Updating a SIMATIC S7 CPU Page 35 e Updating an interface module IM xxx Page 39 e Updating a CP xxx Page 41 e Working with GSD files Page 48 Service support and diagnostics V8 0 34 Service Manual 03 2012 ASE02779775 02 Ensuring Availability 3 3 Hardware update 3 3 2 How to make adjustments after a hardware change Basic procedure A change to the hardware always requires a change to the software Configure the hardware changes in HW Config Compile the changes and then download the data to the CPU You can then physically replace remove or add the modified hardware Procedure 1 Open the project the AS in HW Config 2 Drag the object such as the CPU Type Firmware Version x x from the hardware catalog and drop it into the appropriate slot in the AS configuration table The following message appears Do you want to exchange component with component 3 After verification click Yes to confirm 4 Select the menu command Stati
72. ctions Trace mode Trace mode can be activated in process mode this affects runtimes Only to support experts Online Help for WinCC Information System How to Configure the Trace Function of a Channel Additional information Online help for WinCC Information System Channel Diagnostics Using Channel Diagnosis 7 18 4 6 Calling Status of multi user operation Diagnostics on the connection between OS server and an OS client Only when WinCC is in process mode in the menu of the WinCC Explorer Overview Topic Connection status Detailed information Status logical connections current status of the server client interface Called with Options gt Status of Multi User Operation Additional information Online help for WinCC Information System topic Options Status of multi user operation Connection status on the server Current status of connections in multi user operation Process Data Server tab Connection status on the client Current status of the client on which the scan is started Process Data Clients tab 104 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 18 4 7 Overview 7 18 4 8 Overview Status of connections 7 18 Diagnostic tools Topic Connection status OS AS Detailed information Connection between WinCC and an automation sys
73. d network folder SIMATIC BATCH does not use any specific login or password settings for access to this folder e Technology SQL Server The archive data is saved to an SQL database Login and password are mandatory for this technology a specification of the domain is not used e Technology FTP Server The archive data is saved to an FTP Server Login and password are mandatory for this technology a specification of the domain is only required if the login is assigned to a domain For additional information refer to the SIMATIC BATCH online help Archiving Individual Batches You archive a single completed batch as follows 1 Select the batches to be archived in the detail view 2 Open the shortcut menu by right clicking and select the menu command Archive Archiving multiple batches You archive multiple completed batches as follows 1 Open a Batch overview list from the Details shortcut menu 2 Select the batches to be archived 3 Right click to open the shortcut menu and select the Archive menu command Service support and diagnostics V8 0 28 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 2 Data backup 3 2 5 Backing up SIMATIC Route Control data 3 2 5 1 Backing up configuration data Data backup options SIMATIC Route Control provides the following options for backing up and restoring project data e You can back up the project data from SIMATIC Route Control with a PCS 7 project For
74. dialog box opens 2 Select the storage location for the backup file sbb 3 Click Open The backup file is loaded Updating the Batch process cell 1 Select the Batch process cell in the tree view of BatchCC 2 Select the menu command Edit gt Update Process Cell The Batch Process Cell dialog box opens 3 Click OK The Update Process Cell dialog box opens 4 Compare the columns Current process cell und New process cell line by line Rearrange them if necessary You can find additional information about this in the manual Process Control System PCS 7 SIMATIC BATCH 5 Click OK The Updating Process Cell dialog box opens and closes automatically when the update is completed Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 27 Ensuring Availability 3 2 Data backup Result In BatchCC the data from the backup file is entered into the batch database and made available again to the plant 3 2 4 4 How to archive batches Long term archive You archive batches in long term archives in BatchCC Long term archives are used for long term storage of batch data in accordance with the FDA Rules e Only completed batches can be archived e Data from long term archives cannot be used to restore defective batch data or batch structures Requirement The archiving technology is preset in BatchCC e Technology Directory The archive data is saved to a share
75. e 94 Shares for drives folders and files 92 SIMATIC Manager 109 SIMATIC PDM 114 Station Configuration Editor 95 System Local Users and Groups 93 SYSTEM diagnostics control engineering 119 User Administrator 103 WinCC System Info channel 102 WinCC Channel Diagnostics 104 Calling NCM S7 Industrial Ethernet 98 Calling NCM S7 PROFIBUS 99 100 Calling sharing for drives folders and files 92 Causes 63 Of a CP fault 63 Of a CPU fault 63 Of a PC component fault 63 Of an I O module fault 63 Command line commands 93 Command prompt 93 ipconfig 93 netstat 93 ping 93 Comparing project versions 32 Components accessible online 111 Computer management 91 Calling 91 Configuration 80 94 Diagnostics 80 Configuration information 119 126 Connection status 97 104 On the client 104 On the server 104 Connections 84 104 114 Diagnostics of AS OS connections 84 With SIMATIC PDM 114 Consistency 97 CP 341 firmware update 42 CP 443 1 firmware update 43 CP 443 5 Extended firmware update 45 CP diagnostics and statistic functions 98 CP status 98 CP type and diagnostics based on the operating mode 98 CPU 81 Diagnostics 81 CPU diagnostic buffer 66 Reading 66 CPU fault 66 Preparing diagnostics 66 CPU load 102 CPU operating system 36 Firmware 36 Update 36 Creating 25 Backup 25 Creating users 103 Custom functions 23 D Data 27 Restoring from a backup 27
76. e Clock Functions Faults on PROFIBUS e Faulty bus segment e Distance of an error location from the diagnostics repeater Select master system PLC gt PROFIBUS Node Diagnostics Monitor Modify Node Online help for STEP 7 topic Topology display using diagnostics repeaters All installed authorizations Versions of installed components e Products name version release e Components name version release e Firmware updates e DLLs STEP 7 DLLs Windows DLLs Help gt About gt Display button Online help for S7EP 7 topic Installed SIMATIC software 110 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 18 Diagnostic tools Topic PA devices and HART devices PDM is installed e Icons provide Detailed information Requirements SIMATIC information about the status of these devices Called via Plant View Select device View gt Process Device Select shortcut menu command Open Object Additional information Online Help for SIMATIC PDM gt Configuring networks and process devices Icons gt Device icons in the process device plant view Language version of the PCS 7 software Language version European language version Asian language version Products tab Help gt About gt Click Display __SIMATIC PCS 7 EU__ European language versio
77. e Manual 03 2012 A5E02779775 02 19 Ensuring Availability 3 2 Data backup 3 2 2 4 Introduction How to archive and retrieve a multiproject You can store a multiproject in compressed form in an archive file in the same way as individual projects or libraries This can be done on a hard disk or on transportable storage media such as a ZIP disk If individual projects of a multiproject are stored on more than one PC in a network you must use the following programs to archive the multiproject PKZip This program is installed automatically together with PCS 7 STEP 7 add on package Recommendation Archive the multiproject on an engineering server Requirements for archiving a multiproject A tool is installed for archiving project data default PKZip PKZijpis automatically installed during the system setup from PCS 7 Archiving a multiproject is a cross project function Therefore no other process can access any of the projects in the multiproject during archiving Archiving a multiproject 20 1 2 Select the multiproject in SIMATIC Manager Select the menu command File gt Archive The Archive dialog box opens 3 Select the Multiprojects tab Confirm the selected multiproject by clicking OK to save your entries Make the following settings for the archiving Inthe Save to drop down list Select the drive and folder Inthe File name box Enter the name of the file in whi
78. e break message for a connected I O signal Process control messages are generated by the driver blocks in PCS 7 and do not need to be configured System messages System messages are messages that are triggered by self diagnostics of a device System messages are usually included in the process control messages or process messages operating messages 5 5 3 Target groups of messages Target Groups Message type Target group Target group Target group System Process Operations specialist and management management and maintenance specialist recording x lt x lt x lt Operator Input messages Process messages X X X Service support and diagnostics V8 0 58 Service Manual 03 2012 A5E02779775 02 Message concept of PCS 7 5 5 4 Message lists 5 5 Understanding messages Message type Target group Target group Target group System Process Operations specialist and management management and maintenance specialist recording Operating messages X X X Process control messages X X System messages X Message lists in process mode PCS 7 places incoming messages in message lists The message is available in different alarm lists depending on the event source and on the alarm status The following messages lists are available by default You can modify these standard message lists or create additional message lists Default message lists List Incoming
79. e it easier for service engineers to perform initial diagnostics on a faulty CPU by saving and having ready the contents of the diagnostic buffer as service data as of firmware version V4 0 or in the following formats e HEX format e TXT format Requirement The CPU is in STOP mode Procedure 1 Select the faulty CPU in the SIMATIC Manager 2 As of firmware version V4 0 Select the menu command CPU gt Save service data Specify the storage location and name Save the files 3 Select the menu command PLC gt Diagnostics Settings gt Module Information The Module Information Online dialog box opens 4 Select the Stacks tab and read out the following system memory Block stack B stack Interrupt stack I stack 5 Provide these data to the service engineers 6 2 4 CPU fault preparing diagnostics Introduction The following information is important for analyzing a CPU fault e Information on the affected CPU e Information or actions in the event of a fault Service support and diagnostics V8 0 66 Service Manual 03 2012 A5E02779775 02 Failure What next 6 2 Preparing for expert support Rules A WARNING Note the following e Only trained service employees should be authorized to work on the process control system e Always observe the plant specific rules and government regulations when making changes to a system e Observe the plant specific boundary conditions and adjust t
80. eceeeeeeeeetaaeeeeeeeeeseeaeeeeeeeseeeeaeaeeeeeseeeaaeees 91 7 18 2 3 Shares for drives folders ANd fil S ccc ceeccecceeseeceeceaeeceeceaeeceeceaeceeeeaeceeseauaeseeeeaaaeseeeeas 92 7 18 2 4 System tools Local Users ANd Groups cccceceeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeseeeeaeeeeeesenaeeeeeetenaaeees 93 7 18 2 5 Command line commands siiin gia iei aiaa aa aA A AAS aAA ARAA ANA 93 7 18 26 Set PC statomo a a i a a Taa acne AAE E T A T ue E A A aa 94 1822 7 Oe PG PC imena Cenas a aa a a N aa aan ene aA 94 7 18 2 8 Station Configuration Editor ceecceeeeeeeeeeeeeeseeeeeeeeeseeeeeeeeseceeeeeeeseeeeeeeeseeeeeeeeeseeaaeereneeaeess 95 TISAI Primers and POM JODS riroraa taaa ane aan Ae le ie elie eee 96 FAB2510 PC DiagMonito s scenie airain aE an a cane dieee ENAERE Ea died vane Ea E EA E seu edeeveeaui eee 97 7 18 2 11 Installed SIMATIC SOftWALE ee ceceecee eee eeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeceeeeeeesseseeeeeeeeeneaaeeeseeeeaaaees 97 7 18 3 Diagnostics in the NEtWOFk 0 0 0 ceeceeeeeeeeeeeeeseeeeeeeeeeeeeeeeeeeeaeeeeeeseaaeeeeeeseeeaeeeeseeeeeeeeeseeaaeeeeseeaaees 97 Fal Ord NEI PTOS te tcen ee Ailey cen AAA ET eink Bivariate Aiea Sea A eA TAL Be le ME RS ne a 97 7 18 3 2 NCM S7 Industrial Ethernet aaa aaa aaa a aai aaa aaa 98 7 18 3 3 SIMATIC NET switches SCALANCE X 300 X 400 0 0 ceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeteeeeaeeees 99 7 18 3 4 Network Connections Windows dialog DOX cccceeecceeeeeeeeeeeeeeesee
81. ed from a data backup You can make use of the following backup options e Reading data blocks and FBs from the SIMATIC station e Reading charts with current parameters from the SIMATIC station NOTICE These actions overwrite all settings in the configuration with the current values of the system Make sure that the settings for start values for example are correctly maintained If you read back the data from the SIMATIC Station you must ensure that hazardous conditions cannot occur following a hot restart of the system or after configuration data are downloaded Service support and diagnostics V8 0 16 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 2 Data backup Reading data blocks and FBs from the SIMATIC station 1 Open the project in the SIMATIC Manager 2 Select the menu command View gt Online 3 Inthe tree view select the data blocks and FBs you want to read from the SIMATIC Station 4 5 6 Select Edit gt Copy from the menu Select the menu command View gt Offline Select Edit gt Paste from the menu Reading charts with current parameters from the SIMATIC station f 2 3 Double click any CFC chart in SIMATIC Manager to start the CFC Editor Select the menu command Chart gt Read Back In the Read Back Chart dialog box make the following settings Source files Program of the CPU Scope OCM capable parameters Recommendation b
82. eeeeeeeeaeeeeeeeetaeeeeene 53 5 2 PCS message systemes aieewauist oen a alae Ria eit tein 54 5 3 Origin Of a MESSAGES cusna eia bine A N E RA T EA a 55 5 4 How to determine the source of a message ssriieessrrrrsssrrrrineerrrnnnadsttinnneetdtnnnasannenneeennannas 56 5 5 Understanding MeSSages 11 2 ei cieseee ucts agea dive Peta a a a a ete 57 5 5 1 Introductio sa iiaa eevee deca i Sie etal eee ead ei vi eave 57 5 5 2 Message types in message lists ANd ALChiVeS 0 e cece ceeeeeeeeeeeeeeeeeeeeeeeeeetaaeeeeeeeeeeaaaeeeeeeeeeeaaes 58 5 5 3 Target groups Of messages enire anini aie aaa iE an aaa ana E aada eaaa daad 58 5 5 4 Message lists in process mode sssssssssrrreesrrrrrnenriiinnnnassttnnnannattenanaddtttaaananttananaaanaa anaana aanne 59 5 5 5 Overflow of message buffer sseessessieresetirrssttt ee eee teen ee eeetaaeee eee taaaeeeeeesaeeeeeesaaeeeeeeeneeeeeee 60 5 5 6 Message Prone Sens an ag eect na A hk Aa Aa AT een tended Me eee a ae nea 61 5 5 7 influencing MESSAGES oscari siisi cade Ernia caemebeed n A An AAN EEEN E aa aA A E AAAA EE EAEE ANT at 62 Failure What next aaien aa arr aa i a a E a a a n rA EE 63 6 1 Activities in the event of a fault ee cccceeeeeeenene eee eeeeeaaeeeeeeeeeaaeeeeeeeeeaaeeeeeeeeaeeeeeseeeiaeeeeeeeeaaas 63 6 2 Preparing for expert SUPPOST cccccccccececeeeeeee eee eeeeceaeeaaeeaeeeeeeeeeeeeeeegesecaeaaaaeaeeeseneeeeeeetenetees 64 6 2 1 Information on Cause Of TaUlt
83. eeeeeeeeeeeeeeeeeeseeeaaaeeeeteeeaeees 99 TAIS SONON ST ar R EE E A ih A NI A A A E A E eaeaas 99 7 18 3 6 Topology Editor PROFINET svenis anien arenei aaa iaa E a E ETENEE aai 100 EIES EE MBSA aS aaa a E S E A EAS N T A TNTA 101 7 18 4 Operator station GiAQNOStiCS ec ceeeeeeeeeneee eee eeeeeee eee eeeeaaeeeeseeaaaeeeeseeeaaeeeeeeeeaeeeeeseenaeeeeeeeaaas 101 TSA T Lifebeat MOntOring unaona Aaa Aaa hte ieee inten aha Aen ian 101 7 18 42 Simatic Shelles eissai teehee n scented seal eed aaa a aa sae i aa a S a a 101 7 18 4 3 WinCC System Info Channell cccceceeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeaeeeeeeeeeaaeeeeeeeeaaeeeeeeeenaeeeeeeeeaaas 102 7 18 4 4 User Administrator iccc c ccccceeedacceeeeeteceeeeedeeeceetenectaeeeedesebebaededdessuenedeedereneeededeveceededdevencetdeddenaes 103 7 18 4 5 WinCC Channel Diagnostics onana aiaia aa eaaa aana a aa aaia Naa aAa 104 7 18 4 6 Status of multi user Operation ccccceccecceeceeeeeeeeeeeeeenecaeceeeeeeeeeeeeeccecaecaeeeeeeeeeeeeeseeesesaeaaeess 104 1 18 4 7 Status Of conne cions arana aS aS ea ae at ein eee tea eee eee ease 105 1 18 4 8 Area OVEMVIOW cich ects ule cnechee de enteeedeele Le eteden el E Ula edee eel dee edesevtantdeudel tae a aR Daa TA 105 7 18 4 9 Redundancy status displays sorier inir anxii rian AET aTa E AS A AOA A AIRA aa 106 7 18 4 10 Time master role of the OS server status eeeeeseseseseeeeseeeeerrressttttrrrsssttnrrnsssttenrnnsnnnt 106 7
84. en low data volumes are transferred Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 89 Diagnostics in PCS 7 7 18 Diagnostic tools Meaning for PROFINET IO Lit up in yellow Data is sent via the interface The LED flickers when low data volumes are transferred Meaning for PROFIBUS DP Not available LINK Lit up in green Another device most often a switch is connected and the physical connection exists Not available FO Lit up in yellow The respective transmission path has to be inspected Not available End of form 7 18 7 18 1 Disclaimer of liability Diagnostic tools Diagnostics tools of PCS 7 A WARNING Siemens assumes no liability for improper use of the instructions provided in this documentation and for any consequences that might result for the customer A WARNING Note the following e All work must be performed by trained service personnel e Always observe the plant specific rules and government regulations when making changes to your system e Observe the plant specific boundary conditions and adjust the work accordingly e Always bear in mind that changes in a system can impact other parts of the system 90 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 18 Diagnostic tools Called with System Overv
85. ents must be fulfilled to ensure that the status of a PCS 7 system can be diagnosed effectively The most important requirements are e Diagnostics are enabled for the components e Diagnostic options were activated during configuration Information on configuring the diagnostic options The primary configurations can be found in the following documentation e Configuration manual Process Control System PCS 7 Engineering System e Configuration manual Process Control System PCS 7 Operator Station e Process Control System PCS 7 Maintenance Station function manual e Manual S MATIC SIMATIC PDM Process Device Manager You can search for information in the index of these manuals by entering Diagnostics as a key word Checking PC components e You check PC components using software tools of PCS 7 such as a maintenance station or PC DiagMonitor and the operating system e The following configuration actions assist you in diagnosing PC components Configured element Reference Lifebeat monitoring Configuration manual Process Control System PCS 7 Operator Station Diagnostic screen for PC diagnostics Configuration manual Process Control System PCS 7 Operator Station WinCC System Info channel Online help for WinCC Information System Communication gt System Info Diagnostics for systems with redundant Configuration manual Process Control System PCS 7 OS PCs Operator Station Checking module properties 1
86. eparately Updating the identifier Note After the firmware update of the IM has been successfully completed update the identifier of the firmware version You can find information on this in the section Hardware Updates Page 32 3 3 5 Updating a CP xxx 3 3 5 1 Updating a communication processor CP Introduction In PCS 7 communication modules CPs are used to connect a SIMATIC station to bus systems By updating the firmware you can enhance the CP properties without replacing the hardware Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 41 Ensuring Availability 3 3 Hardware update Update capability of CPs The specific properties of a module are retained when there is a firmware update The CP type is not changed by a firmware update CP type Update capability Order number CP 341 Can be updated in all versions CP 443 1 Can be updated in all versions CP 443 5 Extended Can be updated in all versions Overview The sections below describe procedures for updating firmware e CP 341 firmware update Page 42 e CP 443 1 firmware update Page 43 e CP 443 5 Extended firmware update Page 45 3 3 5 2 How to perform a firmware update of the CP 341 Introduction This section explains how to update the CP 341 firmware Preparations e Compare the type and version of the modules you are using with the information in the document PCS 7 Released Module
87. epresenting the highest degree of danger will be used A notice warning of injury to persons with a safety alert symbol may also include a warning relating to property damage Qualified Personnel The product system described in this documentation may be operated only by personnel qualified for the specific task in accordance with the relevant documentation in particular its warning notices and safety instructions Qualified personnel are those who based on their training and experience are capable of identifying risks and avoiding potential hazards when working with these products systems Proper use of Siemens products Trademarks Note the following A WARNING Siemens products may only be used for the applications described in the catalog and in the relevant technical documentation If products and components from other manufacturers are used these must be recommended or approved by Siemens Proper transport storage installation assembly commissioning operation and maintenance are required to ensure that the products operate safely and without any problems The permissible ambient conditions must be complied with The information in the relevant documentation must be observed All names identified by are registered trademarks of Siemens AG The remaining trademarks in this publication may be trademarks whose use by third parties for their own purposes could violate the rights of the owner Disclaimer of Liability
88. es 92 Files 92 Folders 92 SIMATIC BATCH 25 28 Archiving batches 28 Backing up configuration data 25 SIMATIC Manager 109 Authorizations 109 Calling 109 Faults on PROFIBUS 109 HART devices 109 Module Information 109 Operating mode 109 PA devices 109 System error 109 Time 109 SIMATIC PDM add on 114 SIMATIC Route Control 29 Backing up project data 29 Backing up configuration data 29 Simatic Shell 101 Software 49 Update 49 Updating 49 State 58 Messages 58 Station Configuration Editor 95 Calling 95 Status 97 104 107 109 117 DP slaves 97 Multi user operation 104 OSM ESM 117 Redundant BATCH servers 107 Redundant Route Control servers 109 Time master role of the OS server 106 Storage media 91 Storage space 102 Supply source 32 Latest operation system version 32 Switches Industrial Ethernet 99 129 Index System 93 109 Local users and groups 93 System error 109 System and system settings 91 System configuration 116 117 SYSTEM diagnostics control engineering 119 T Target groups of messages 58 Target system 112 Time 86 94 109 111 Diagnostics 86 Time of Day Synchronization 94 Time information 102 Time master role of the OS server 106 Time synchronization 106 Timers and counters 102 Tools 77 80 81 82 84 86 For diagnostics during configuration 80 For diagnostics of OS connections 84 For diagnostics of PC components 77 For diagnostics of
89. es as a whole For additional information refer to the whitepaper Safety concept in PCS 7 and WinCC Base document Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 69 Failure What next 6 2 Preparing for expert support 6 2 7 Interactive operator control and monitoring with the OS Web Option Interactive operator control and monitoring of a PCS 7 plant using the OS Web Option Use the OS Web Option for interactive control and monitoring of a PCS 7 plant For additional information refer to the Process Control System PCS 7 OS Web Option manual The figure below shows how the OS Web Option OS Web server Web client can be used in a PCS 7 plant Web client bi Software PCS7 Web client Intranet Internet OS client Web server Software PCS 7 Web Server Licenses OS client OS client Server licenses al i Terminal bus OS server OS server Lk I 4 ma Engineering station ES 5 Plant bus al Automation all System AS Transmission paths The data can be transmitted along the following routes e Telephone line modem e TCP IP connection system internal network connection e Internet Service support and diagnostics V8 0 70 Service Manual 03 2012 A5E02779775 02 Failure What next 6 2 Preparing for expert support Security requirements If you use the OS Web Option ina PCS 7 plant you must protect this plant again
90. eturn guide to documentation 121 Fault 109 On the PROFIBUS 109 Firmware Updating 36 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Firmware update 40 42 CP 341 42 IM 40 Interface module 40 Firmware version 39 Determining 39 FMS connections 99 100 Folder 24 For PCS 7 OS data 24 Folders 92 Sharing 92 Full diagnostics using the maintenance station 75 G General CP diagnostics and statistic functions 99 100 Graphics card 91 Graphics driver 91 Graphics settings 91 H Hard disks 91 Hardware 32 87 109 Diagnostics 109 Diagnostics for displays 87 Update 32 Hardware configuration 95 Preparing the PC station 95 HART device 109 Hiding messages 62 Hot restart 50 Redundant interface 50 HW Config 81 111 Calling 111 Diagnostics for the CPU 81 Module Information 111 Icons in the taskbar 107 109 BATCH server 107 Route Control server 109 IM 40 Firmware update 40 Import Export Assistant 26 Importing SIMATIC BATCH 26 Industrial Ethernet Switches 99 127 Index Industrial Ethernet bus 106 Information 64 About cause of fault 64 Installing 69 pcAnywhere program 69 Interactive operator control and monitoring with the OS Web Option 70 Interface module 40 Firmware update 40 Interface to data evaluation 116 L Library 21 Backup 21 Lifebeat monitoring 101 Lifebeat monitoring 105 Local Area Network 106
91. fig opens Select the IM whose firmware you want to update Select the menu command PLC gt Update Firmware The Update Firmware dialog box opens Make the settings in accordance with the table below Click Execute The firmware is updated Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 3 Hardware update Settings in the Update firmware dialog box Setting Action Location of the In the Firmware File group specify the folder where you placed the file for firmware file the firmware update If you want to search you can use Browse to open Explorer Activation of new Use the Activate firmware after download check box to specify when the firmware new firmware is to be activated as follows e Select the Update firmware after download check box if the IM is to perform an automatic RESET after the new firmware was successfully loaded The new firmware is active following the restart e Clear the Update firmware after download check box to prevent the IM from performing a RESET reset the new firmware was loaded The new firmware becomes active only after the power supply has been switched off Firmware update in a redundant system After the firmware update of the active IM the RESET automatically triggers the switchover of the two IMs You can now update the second IM in the redundant system Each IM must be updated s
92. for the firmware update is available on the programming device PC e Ethernet card CP 1613 3COM network adapter for example Determining the MAC address of the CP 443 1 When updating firmware you must know the current MAC address of the CP 443 1 1 2 Open SIMATIC Manager In the component view select the CP 443 1 for which the firmware is to be updated from below the SIMATIC station 3 Select the CPU gt Diagnostics Settings gt Module Information 5 Click Special Diagnostics The NCM S7 diagnostics tool opens Note If the NCM S7 diagnostics do not start the connection between the programming device PC and the CP 443 1 is faulty Correct the fault Note the MAC address setting of the CP 443 1 under Industrial Ethernet Performing the firmware update 44 NOTICE Note the following A warning message appears before the download operation begins if an incorrect CP type has been inadvertently addressed The firmware can nevertheless be downloaded to an incorrect CP type if the message is acknowledged With the next steps all data on your CP are deleted and cannot be recovered Do not cancel a download operation once it is started The CP may no longer be usable if you do this and you will have to send it in for repair Inthe Siemens SIMATIC programs Start menu select STEP 7 gt NCM S7 Industrial Ethernet gt Firmware Loader The dialog box of the firmware loader opens
93. ge 112 Called via The Maintenance Station is an operator station that is specially configured for use in diagnostics The Maintenance Station has to be configured Additional information is available in the documentation Process Control System PCS 7 Maintenance Station Diagnostics via HW Config gt Module Information 82 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 11 Diagnostics for PROFIBUS PA Diagnostics for Status of PROFINET stations Diagnostics tool Topology Editor Page 100 Called via Diagnostics via Edit gt PROFINET IO gt Topology Status of PROFINET stations NetPro Page 97 In the Siemens SIMATIC programs Start menu STEP 7 gt NetPro Select the menu command View gt With DP Slaves to display the DP slaves in the network view Status of stations NCM S7 Page 99 In the Siemens SIMATIC programs Start menu STEP 7 gt NCM S7 gt Diagnostics Fieldbus diagnostics BANY Page 117 In the Programs gt BANY PNIO Start menu 7 11 Overview Diagnostics for PROFIBUS PA Diagnostics for Devices and connections with diagnostic capability Devices and connections on the PROFIBUS PA with diagnostic capability Diagnostics tool Maintenance Station Page 75 SIMATIC PDM Page 114 Called via The Maintenance Station is an operator station that is specially configured f
94. he work accordingly e Always bear in mind that changes in a system can impact other sections of the system Information on the affected CPU The following information is needed when a CPU fault occurs e Order number e Firmware version e Hardware version If you can access the CPU from the engineering station you can query this information via the module information For additional information refer to the Module information Page 112 section Note A constantly updated list of all module information facilitates troubleshooting in the event of a fault and reduces the time needed for correcting the fault Information in the event of a fault The following information is needed if a fault occurs e Operations and actions event history leading to the fault e Status indicated by LED displays on the front of the CPU such as RUN Only the RUN LED is lit The SIMATIC station is functioning without errors RUN LED and additional red LED is lit Faults have occurred in the SIMATIC station Use the diagnostic tools for analysis For additional information refer to the Diagnostics for the CPU Page 81 section STOP LED is lit Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 67 Failure What next 6 2 Preparing for expert support 6 2 5 e Ifthe STOP LED is lit read out the diagnostic buffer For additional information on procedures refer to the How to read the CPU diagnostic buffer
95. ices and Checking the configured e Table view tab gt Online help for Topology interconnections devices and interconnections Online button Editor gt Table view tab e Graphic view tab gt Online button Devices and Offline online comparison e Offline online Online help for Topology interconnections comparison tab gt Editor gt Offline online comparison tab Diagnostics in PCS 7 7 18 Diagnostic tools 7 18 3 7 MBSA Introduction The Microsoft Baseline Security Analyzer MBSA is a tool for administrators that enables them to check a Windows network for security vulnerability Overview Topic Detailed information Additional information Security Configuration passwords e Whitepaper Security concept PCS 7 and WinCC vulnerability utilities creation of security e MBSA description from Microsoft reports required updates 7 18 4 Operator station diagnostics 7 18 4 1 Lifebeat monitoring Overview Topic Detailed information Called with Additional information Monitoring of Configured components Configure lifebeat Online help for WinCC components of are displayed graphically in monitoring and Information System Lifebeat WinCC projects a plant picture Faulty call the picture in Monitoring and their components have a red line process mode Information about associated running through them in the configuration in the SIMATIC stations graphic configuration manu
96. ics in PCS 7 7 18 Diagnostic tools accordance with EN 50170 Topic Detailed information Called using Additional information DP slave Diagnostic data for the DP Slave Diagnostics To determine the cause diagnostics selected DP slave in tab of a DP slave error Target system Current time operating hours and information about clock synchronization synchronization intervals Time System tab in the functional scope of the selected module List of OB SFB and SFC that can be used in the module Performance Operand areas and the Performance Data tab data available blocks of the For checking the user selected CPU FM module program to determine whether the CPU meets the appropriate requirements to execute a user program for example with regard to process image size Performance Display of all module types Used to check the data available standard blocks contained and called in the user program Diagnostics for DP slaves Topic Detailed information Called using Additional information Module data Data for identifying the General tab Comparison of selected module Examples configured and inserted e Type modules e Order number e Firmware e Version e Status e Slot in the rack DP slave Diagnostic data for the DP Slave Diagnostics To determine the cause diagnostics selected DP slave in tab of a DP slave error accordance with EN 50170 7 18 7 4 PROFIB
97. iew Additional information Online help of the operating system System Overview gt Components gt Display Online help of the operating system System Overview gt Components gt Printer Online help of the operating system System Overview gt Components gt Storage gt Drives Online help of the operating system Called via System Tools gt Event Viewer Additional information Select folder press F1 blue icon only everything OK Data Memory gt Removable Media 7 18 2 Diagnostics for the PCs 7 18 2 1 Windows System Information Calling Enter the following in the Run dialog of the Start menu msinfo32 Overview Topic Detailed information PC Operating system configuration Operating system version PC NAME Processor BIOS data Users currently logged on Time zone Size of the work memory Information on the swap file Graphics Type of graphics card settings Set resolution and frequency Printer Display of existing printers Drives Recognized internal and external drives or storage media Partitioning of hard disks 7 18 2 2 Managing the operating system Calling Called via Computer Management Overview Topic Detailed information Event display Icons indicate status specialist knowledge required for analysis Removable Recognized external drives or memory storage media Service support and diagnostics V8 0 Service Manual 03 2012 A5E0277
98. iguration Page 80 e Diagnostics for the CPU Page 81 e Diagnostics for Modules Page 81 e Diagnostics for PROFIBUS DP Page 82 e Diagnostics on PROFIBUS PA Page 83 e Diagnostics on PROFINET e Diagnostics on Foundation Fieldbus e Diagnostics for the OS Page 84 e Diagnostics for the BATCH station Page 85 e Diagnostics for the Route Control station Page 86 e Diagnostics for the time of day Page 86 For many components you will find displays on the front panel indicating the status of the component and any errors Analyzing these displays enables you to obtain information without intervening in the system The additional product manuals you will need for this analysis can be found in the section Diagnostics for Hardware Displays Page 87 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 2 Introduction 7 2 Diagnostics with the maintenance station asset management Diagnostics with the maintenance station asset management With PCS 7 V6 1 and higher a PCS 7 system can be fully diagnosed with the help of the maintenance station The maintenance station is an operator station that is specially configured and assigned parameters for use in diagnostic and maintenance functions We particularly recommend the use of a maintenance station in medium and large PCS 7 systems Maintenance station With the maintenance station PCS 7 enables you to call up info
99. inCC Information System and look under System Overview gt How WinCC Works gt Message system of a PCS 7 OS Archive system of a PCS 7 OS Reports system of a PCS 7 OS In the configuration manual PCS 7 Process Control System Operator Station in the section Settings for the alarm system In the online help for SIMATIC BATCH you will find the following information under Batch Data Management Batch reports Archiving batches In the SIMATIC Route Contro online help you will find the following information under Operator Control and Monitoring Route log PCS 7 message system PCS 7 message system PCS 7 acquires data on the status of your process and process control system using blocks assigned with appropriate parameters You can influence the response to an event with a suitable program The most important message systems of PCS 7 are WinCC operator control and monitoring system SIMATIC BATCH batch data management Both message systems are available on the PCS 7 OS in process mode runtime Configuration of messages in the message lists of PCS 7 OS 54 Every process message displayed on a PCS 7 OS always includes the following information Date Time Origin Event Message Class You can achieve the following when configuring messages Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Message concept of PCS 7 5 3 Origin of a message e Specif
100. ine LifeList as of SIMATIC PDM V8 0 SP1 LifeList determine available devices PROFIBUS FOUNDATION Fieldbus In the Siemens SIMATIC programs Start menu SIMATIC PDM gt LifeList Operator manual SIMATIC Help for SIMATIC PDM 7 18 8 7 18 8 1 Disclaimer of liability Additional diagnostic options Additional diagnostic options for PCS 7 A WARNING Siemens assumes no liability for improper use of the instructions provided in this documentation and for any consequences that might result for the customer A WARNING system Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Note the following e Only trained service employees should be authorized to work on the process control e Always observe the plant specific rules and government regulations when making changes to your system e Observe the plant specific boundary conditions and adjust the work accordingly e Always bear in mind that changes in a system can impact other sections of the system 115 Diagnostics in PCS 7 7 18 Diagnostic tools Overview The components and tools listed below are not part of PCS 7 and are used for advanced testing and diagnostics Below you will find some of the diagnostics applications suitable for PCS 7 e Amprolyzer add on product Page 116 e BANY add on product Page 117 e BT 200 bus test device Page 119 e SYSTEM Process Contr
101. ing In the Siemens SIMATIC programs Start menu STEP 7 gt NCM S7 gt Diagnostics Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 99 Diagnostics in PCS 7 7 18 Diagnostic tools Overview 7 18 3 6 Calling Overview 100 Topic General CP diagnostics and statistics functions Detailed information Operating mode Connected stations Station related statistics functions Station overview Called via General tab Additional information e Online help NCM Diagnostics Topic General diagnostic functions e Manual SIMATIC NET NCM S7 for PROFIBUS Mode specific diagnostics Dynamic information about the operating mode of the communication functions of CPs connected online FMS connections DP master diagnostics Communication status of slaves and call of data for DP slave diagnostics DP slave diagnostics non passive slaves PROFIBUS DP master connections DP slave FDL connection FMS connection PROFIBUS Faults and inconsistencies in connections FMS connections of the CP PROFINET connections Topology Editor PROFINET Select the PROFINET IO system e g in HW Config and call the following menu command Edit gt PROFINET IO gt Topology Start button Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Topic Detailed information Called via Additional information Dev
102. iproject The following are placed in the subdirectory e Multiproject e Projects contained in the multiproject e Libraries including the master data library Once a multiproject is retrieved all project directories of the multiproject are located on the same level below this directory How to archive custom libraries If you have created a custom project library in PCS 7 we recommend that you archive it Perform the steps below for each library to be backed up 1 In SIMATIC Manager select the menu command File gt Archive The Archive dialog box opens 2 Open the Libraries tab 3 Click Browse and select the library you want to archive from the list Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 21 Ensuring Availability 3 2 Data backup 4 Click OK to save your settings The Archive Select Archive dialog box opens 5 Make the following settings for the archiving Inthe Save to drop down list Select the drive and folder Inthe File name box Enter the name of the file in which the data are to be saved 6 Click Save to apply your settings The archiving process begins 3 2 2 6 How to export operator and display texts Introduction To visualize the process on the operator station you use faceplates which show the plant operator the measured values operating limits units and operator texts of the blocks for example If you have changed ope
103. ith GSD files 3 3 6 1 Working with GSD files Introduction STEP 7 Version 5 applies a more stringent test to the GSD files GSD Device Master dataFfile Syntax errors or non interpretable errors can occur with GSD files from an older project however Improved help texts are provided for syntax errors and GSD problems starting with STEP 7 Version 5 1 SP2 If the following measures are not successful contact the device manufacturer and request a new GSD file You can find solutions for some errors in this table Service support and diagnostics V8 0 48 Service Manual 03 2012 A5E02779775 02 Ensuring Availability Troubleshooting 3 4 Software update When Error Occurs Error message Source of Error Remedy File cannot be interpreted quotation marks must not During insert The SIMATIC 400 1 station The entry 187 5_supp 1 is 1 Contact the device operation does not support the not present manufacturer transmission rate of 187 5 kbps of the MBK P node Install a new The path file name of the GSD Vendor_Name the number of 1 Create a backup copy of the file GSD file contains a syntax error characters between the and open it with a text editor such as WordPad exceed 32 special characters 2 Check Vendor Name arenotallowed 3 Make corrections to the name save the file and link it again Determine the The SIMATIC 400 1 station The decimal separator in the 1
104. le gt Properties gt Shares tab Files Granting or changing of Select the file in Windows Online help of the shares for files Explorer Menu command File gt Properties Select the Security tab and make the required settings in the Permissions group operating system Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 18 Diagnostic tools 7 18 2 4 System tools Local Users and Groups Overview Topic Detailed information Called with Additional information Managing e Creation and modification of Control Panel gt Online help of the users and local user accounts Administrative Tools gt operating system groups inthe e Creation and modification of Computer Management operating user profiles gt System gt Local users system e Creation addition and and groups deletion of local groups Application e Standard users language In the Siemens Online help for permissions and password changes SIMATIC programs SIMATIC Logon e Selection of the computer Start menu SIMATIC from which the user data are Logon gt Configure to be obtained SIMATIC Logon e Selection of the device via which component logon is to be checked e Setting a delay time for logging off from SIMATIC Logon 7 18 2 5 Command line commands Calling Enter the following in the Run dialog of the Start menu cmd You can find additional info
105. lowest priority and 16 the highest priority When a signaling block is newly generated its messages initially have the lowest priority 0 You can change the message priority in a variety of ways e Inthe object properties for the block e Inthe process object view e Via an import operation Rules e Message priorities can only be specified if you defined the message number range as Unique for Entire CPU e In PCS 7 OS the unacknowledged message with the highest priority is always displayed in the message row above the overview If multiple messages have the same priority the most recent message is displayed here e You can filter the list according to priority Additional information You can find information about configuring message priorities in the configuration manual Process Control System PCS 7 Operator Station Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 61 Message concept of PCS 7 5 5 Understanding messages 5 5 7 Influencing messages Options PCS 7 offers the following options for influencing messages e Message suppression You can suppress individual block messages with the CFC configuration In process mode you can suppress individual messages directly in the faceplate using the Suppress message check box e Locking and releasing messages for blocks and OS areas Locking and releasing messages for blocks and OS areas is used when the plant operator wants
106. n __SIMATIC PCS 7 CHS __ Asian language version 7 18 7 2 HW Config Calling In the Siemens SIMATIC programs Start menu SIMATIC Manager In the tree view click on SIMATIC Station and double click Hardware in the selection list Overview Topic Components accessible online Detailed information Icon indicates the operating mode of modules system diagnostics Called via Station gt Open Online Additional information The lt F5 gt key refreshes the display Double click the icon to obtain additional information Time Check set Station gt Open Online Select CPU PLC gt Set Time of Day Online help for STEP 7 topics CPU xxx clocks with time zone setting Daylight saving standard time and Using the clock functions Module information Use this menu command to read information on the selected module Select module PLC gt Module information You can find information on this in the section Module information Page 112 Additional information is available in the online help for STEP 7 e Diagnostic icons in the online view e Information functions in the quick view e Basic procedure for determining the cause of a STOP CPU Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 111 Diagnostics in PCS 7 7 18 Diagnostic tools e Hardware diagnostics and troubleshooting e Operating mode
107. n the Start menu in the settings for Printers and Faxes To obtain information about a print job click on the printer executing the job Installed versions of the PCS 7 software Installed SIMATIC software Page 97 In the Siemens SIMATIC programs Start menu SIMATIC gt Product Information gt Installed Software Language version of the PCS 7 software e European language version __SIMATIC PCS 7 EU__ e Asian language version __SIMATIC PCS 7 CHS__ PCS 7 bundle PCs PC DiagMonitor Page 97 PC DiagMonitor is started automatically on bundle PCs when the PC starts up Operating system faults with Dr Watson error Dr Watson Log Enter the following in the Run dialog of the Start menu drwtsn32 Make the following settings e Select the Visual Notification check box e Windows XP SP2 allows the following Select Full default setting Mini for the Crash Dump Type option You can find additional information on the use and the settings in the Microsoft Help and Support Center 78 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 5 Overview Diagnostics for network connections 7 5 Diagnostics for network connections Diagnostics for Connections with diagnostic capability Diagnostics tool Maintenance Station Page 75 Called with The maintenance station is an operator station that is specially configu
108. n update capable modules The product version is indicated by a cross in the following example product version 6 The original version of a firmware is indicated with text in the following example V3 0 2 Example CPU 416 2 416 2XK02 0ABO V3 0 2 e When a firmware update is delivered you obtain a label showing the current firmware version which you can paste over the displayed label After having completed the firmware update replace the module label accordingly to identify the valid FW version This will ensure uniformity in the plant documentation Modules that cannot be updated Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 33 Ensuring Availability 3 3 Hardware update e f only the manufacturer can perform changes to a module only the product version is shown on the housing of the module indicated by a cross in the following example product version 10 Example PS 407 10A xX 11 12113 407 0KA01 0AAQ Recommendation for performing firmware updates Perform these firmware updates at regular intervals when an opportunity presents itself such as during a scheduled plant shutdown Supply sources for the latest firmware version You can request the update files for the latest firmware versions from your Siemens contact partner or download these from the Internet http support automation siemens com If you cannot access the Internet address conta
109. nformation e Online Help for WinCC Information System 3 2 3 Backing up OS project data 3 2 3 1 Backing up configuration data Introduction The configuration data of the PCS 7 operator station is automatically backed up when a multiproject is archived A separate backup is not required Backing up OS configuration data Configuration data for the PCS 7 operator station are saved by default in the following folder Siemens WinCC WinCCProjects To back up data compress the project paths in this folder and save them on a suitable medium such as a CD Backing up OS PC data The OS configuration data are located on the PCS 7 engineering station You therefore back up OS server PCs or OS client PCs with an image You can find information on this in the section Backing Up Data by Generating an Image File Page 31 Service support and diagnostics V8 0 24 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 2 Data backup 3 2 4 Backing up batch data 3 2 4 1 Backing up configuration data Data backup options SIMATIC BATCH offers several options for backing up and restoring project data Data Menu command for backup Menu command for restore operation operation e Materials Options gt Backup Options gt Restore e Libraries You can find information on this You can find information on this e Basic recipes in the section How to generate in the section How to restore a backup Page 25 data from a b
110. o external influences such as a short circuit on the module terminals Module diagnostics gt Status information and if available diagnostic information PC If the PC is running component e fault Fault due to events e Faulty connections If the PC is defective e Repair replace e Restore data 6 2 Preparing for expert support 6 2 1 Information on cause of fault Introduction Topic area Information Supporting e WHAT Actions for making essential information available to experts for fault service experts analysis e WHEN If expert support is needed in the event of a fault you facilitate the work of the experts by providing them essential information on the plant or the faulty components e HOW You can find information on this in this section Service support and diagnostics V8 0 64 Service Manual 03 2012 A5E02779775 02 Failure What next Overview 6 2 Preparing for expert support You support the work of service experts by providing them with information Service experts need information about your plant and the faulty system in order to provide quick support For additional information refer to the Plant documentation Page 65 section below Service experts need information from the diagnostic buffer of the CPU in order to analyze the cause of a CPU fault For additional information refer to the How to read the CPU diagnostic buffer Page 66 section below A memo
111. of a network station group 7 18 4 3 WinCC System Info channel Introduction The WinCC System Info channel is used to evaluate system information from server PCs This channel does not require hardware because it directly accesses the system information on the server PC on which it is installed Note Only system information from a single server can be represented or evaluated on a client Service support and diagnostics V8 0 102 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 Overview Configuration 7 18 4 4 Calling Overview 7 18 Diagnostic tools Topic Time information Detailed information Display of time of day date and day of the week in process pictures Called with Display in configured picture Additional information Online help for WinCC Information System topic Communication gt System Info CPU load CPU load in a trend display Display in configured picture Drive capacities Storage space e Display and monitoring of available drive capacities of different servers on a multi client system e Monitoring of available drive capacity and message Display in configured picture triggering Timers and Using timers Display in counters and counters to count operating configured picture hours for example Event triggering Triggering of events through Display in evaluation of system information in scripts
112. of a Redundant PROFIBUS DP Slave e Failure and Replacement of Redundant PROFIBUS DP Lines Failure of devices configured using PDM Manual S MATIC The Process Device Manager e Device Replacement Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 121 Failure replacement and return 8 1 Failure replacement and return guide to documentation 122 Scenario Automation systems Information can be found in Section Failure of aCPU ina Configuration manual PCS 7 Failure of the Master CPU redundant AS Process Control System Fault Tolerant Process Control Systems Failure of Configuration manual PCS 7 Failure of a Fiber Optic Cable synchronization between the CPUs in a redundant AS Process Control System Fault Tolerant Process Control Systems Communication Failure and function fault of SCALANCE X 400 Operating Instructions SIMATIC NET Industrial Ethernet Switches SCALANCE X 400 Installation and Commissioning Installation and removal Displaying LEDs Replacing the C PLUG Failure and function fault of SCALANCE X 200 Commissioning manual SIMATIC NET Industrial Ethernet SCALANCE X 100 and SCALANCE X 200 Product Line Installation and Maintenance Configuration Diagnostics via Remote Mechanisms SCALANCE X2 lt gt Display Failure and function fault on the OSM User manual S MA
113. ol Diagnostics add on product Page 119 7 18 8 2 Amprolyzer add on product Introduction Amprolyzer is a program that allows you to perform simple thorough diagnostics for PROFIBUS Calling If you have installed Amprolyzer call the program with the Start menu Programs gt Amprolyzer Overview Topic Detailed information Called via Additional information System Comparison of target Addition of a new bus using the Manual in PDF configuration actual configuration Add Bus button format lifebeat monitoring Display of all bus information using the Show Bus State button Message Interpretation statistics 1 Without filters triggers Manual in PDF frame traffic detection triggering of As above format Tate cele tepeals 2 With filters triggers Record Complex button Message frame traffic is recorded here in addition to a display of all bus information Bus recording Parallel recording of As above Manual in PDF multiple busses at the format same time special triggers filters Interface to Open interface using MS Recorded data are automatically Manual in PDF data Excel exported and displayed in MS Excel format evaluation Arecording can be sent as an Excel file so that the recipient does not have to have this tool Service support and diagnostics V8 0 116 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 18 8 3 BANY add on product Overview 7 18 Di
114. ompatible with the current operating system Move the authorizations and license keys to another medium diskette partition etc before generating the image Follow the instructions of the manufacturer of the image software when creating an image Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 31 Ensuring Availability 3 3 Hardware update Additional information e Documentation relating to the image software used 3 2 7 Comparing project versions 3 2 7 1 Comparing project versions with VXC Version Cross Manager VXM The Version Cross Manager is a separate application you can order as an option You use the Version Cross Manager to compare two user programs for download relevant differences quickly and reliably This allows you to detect whether changes have been made to the user program and what those changes are Overview Comparison of Detailed Called with Additional information information Changes to different project CFC charts In the Siemens SIMATIC programs Configuration manual Process versions in the user program SFC charts Start menu STEP 7 gt VXM Control System PCS 7 Compare Versions Engineering System Online help Version Cross Manager User programs based on CFC charts Version Cross Manager Online help XML files SFC charts e XML file generated with Version Cross Manager for synchronizing process File gt Export ae esate e Compare XML files using File
115. on manual or in the ET 200M distributed I O device HART analog modules manual S7 300 fail safe signal Manual S MATIC modules Programmable Controller S7 300 Fail safe Signal Modules e Diagnostics of F SM errors e Properties front view connection and block diagram 7 300 Manual S MATIC ex I O modules Programmable Controller S7 300 ET 200M s ex I O modules e Digital input module Properties e Diagnostics for analog modules e Module view and block diagram Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 87 Diagnostics in PCS 7 7 17 Diagnostics for hardware displays Components ET 200M You can find information about diagnostic options in the following manuals and sections Manual S MATIC ET 200M Distributed I O Commissioning and Diagnostics e Diagnostics by means of LED display IM 153 1 IM 153 2 e Diagnostics with STEP 7 ET 200iSP Manual S MATIC ET 200iSP Distributed O Commissioning and Diagnostics e Status and error LEDs on IM 151 2 e Insertion and removal of modules e Line break of the NAMUR encoder on the digital input module e Diagnostics with STEP 7 ET 200pro ET 200S Manual S MATIC ET 200pro Distributed O System Commissioning and diagnostics e LED display e Insertion and removal of modules e Diagnostics with STEP 7 Manual S MATIC ET 2008S Distributed I O Commissioning and Diagnostics e Diagnostics by me
116. on gt Save Compile You can also perform the compiling during the subsequent work 3 3 3 Updating the CPU Preparation Compare the type and manufacture date of the modules you are using with the information in the document PCS 7 Released Modules If replacement of the CPU is required contact your Siemens representative Firmware update for CPU S7 400H Note In a fault tolerant PCS 7 system the S7 400H CPUs must always have a uniform hardware version and the same firmware version Update capability of CPUs The online update of the firmware can be performed using the procedure described below as of the following firmware versions e CPU S7 400H as of firmware version 4 5 As of firmware version 4 5 the firmware can be updated in RUN mode e CPU S7 400 as of firmware version 5 0 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 35 Ensuring Availability 3 3 Hardware update You always need a memory card for a firmware update for older CPUs Components Update CPU S7 400 Update CPU S7 400H PC with external EPROM burner or programming X X device for programming the memory card Memory Card Flash EPROM 8 MB X X STEP 7 X X Files for the firmware update available on the X X Internet 3 3 3 1 How to perform a firmware update for the CPU as of V5 0 You are provided with several files UPD with the latest firmware to update the firmware of a CP
117. ontent opens Caution all CPU data will be deleted Do you want to continue Click Yes 6 You can activate Automatically continue in the next dialog Click Next The firmware update starts in the Run state 7 The firmware update is finished on both CPUs Check the operating mode and the active firmware version of both CPUs Downgrading an H CPU If a CPU in your S7 400H fails order a new CPU with the same number This comes with the latest firmware version This firmware can be higher than the predecessor CPU In this case the new CPU must be set to the older firmware version 1 Insert the new CPU into your automation system Note Do not connect the fiber optic cable to the CPU of an H system 2 Select this CPU in HW Config or SIMATIC Manager 3 Select the menu command PLC gt Update Firmware The Update Firmware dialog box opens 4 Select the firmware file that corresponds to the version of the predecessor CPU Service support and diagnostics V8 0 38 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 3 Hardware update 5 Download this file to the CPU The new CPU now has the same firmware version as the previously used CPU 6 Now connect the fiber optic cable for the CPU of an H system Switch the system to the Redundant operating mode by starting this CPU You can then upgrade both CPUs of the H system to the latest firmware in the Run state Difference of the
118. or the SIMATIC station 7 18 7 1 SIMATIC Manager Calling In the Siemens SIMATIC programs Start menu SIMATIC Manager Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 109 Diagnostics in PCS 7 7 18 Diagnostic tools Overview Topic Diagnosing hardware Detailed information Quick view icons indicate operating status or module status Called via PLC gt Diagnostics Setting gt Hardware Diagnostics Then Module Information gt Update F5 key Additional information Online help for S7EP 7 topic Hardware diagnostics and troubleshooting You can find information on this in the section Module information Page 112 Additional information Double click on the icon Module information Use this menu command to read out information on the selected module Select CPU or CP PLC gt Module information Online help for STEP 7 topic Hardware diagnostics and troubleshooting You can find information on this in the section Module information Page 112 Operating mode Displays the operating mode of the current module RUN STOP This requires an online connection to the CPU Select CPU or CP PLC gt Module information Time Checks sets time of day Select CPU PLC gt Diagnostics Setting gt Set Time of Day Online help for S7EP 7 topics CPU Clocks with Time Zone Setting and Summer Winter Time and Using th
119. or the customer Only trained service employees should be authorized to work on the process control system Always observe the plant specific rules and government regulations when making changes to your system Observe the plant specific boundary conditions and adjust the work accordingly Always bear in mind that changes in a system can impact other sections of the system Target Audience of this Documentation This documentation is intended for use by the following trained service personnel Service Level 1 e PCS 7 users e SIMATIC S7 specialists Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Preface Options for accessing PCS 7 documentation Note PCS 7 Readme The information given in the PCS 7 Readme on the Internet takes precedence over all the PCS 7 manuals Please read this PCS 7 Readme carefully it contains important information and amendments on PCS 7 for you e The PCS 7 Readme on the Process Control System SIMATIC PCS 7 DVD includes important notes on PCS 7 and takes precedence over the documentation supplied for PCS 7 e Following the installation of PCS 7 you can find documents such as Process Control System PCS 7 PCS 7 Readme and What s New in PCS 7 via the submenu SIMATIC gt Product Information gt lt Language gt As of PCS 7 V8 0 you obtain basic PCS 7 system documentation with the Process Control System SIMATIC PCS 7 DVD The PCS 7 Internet site
120. or use in diagnostics The Maintenance Station has to be configured Additional information is available in the documentation Process Control System PCS 7 Maintenance Station SIMATIC Manager View gt Process Device Network View Status of devices on the PROFIBUS PA with diagnostic capability NCM S7 Page 99 In the Siemens SIMATIC programs Start menu STEP 7 gt NCM S7 gt Diagnostics Station failure Fault indication with detailed information about cause of error Name and comment from HW Config Order number addresses slot types SYSTEM process control diagnostics add on product Page 119 Picture must be configured and downloaded to the OS Additional information is available in the configuration manual Process Control System PCS 7 Operator Station Error on PROFIBUS Amprolyzer add on product Page 116 Available if the Amprolyzer is installed Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 83 Diagnostics in PCS 7 7 13 Diagnostics for the OS 7 12 Overview Diagnostics on FOUNDATION Fieldbus Diagnostics for Devices and connections with diagnostic capability Diagnostics tool Maintenance Station Page 75 Called via The Maintenance Station is an operator station that is specially configured for use in diagnostics The Maintenance Station has to be configured Additional information is available in the documenta
121. paring the PC stations NOTICE Making changes to the configuration list when the PC station is running causes the entire PC communication to be closed and restarted In this case you will receive a corresponding warning message Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 95 Diagnostics in PCS 7 7 18 Diagnostic tools Overview 7 18 2 9 Overview 96 Information on Hardware configuration and configuration of the PC station Detailed information The status display in the configuration list indicates the following Whether or not the created component matches the current hardware configuration Whether or not the configuration matches a downloaded configuration Called with Components tab Additional information Online help Topic Status Symbols for Components Check module Verification of accessibility of modules following configuration After completing the configuration you can click Ring to check whether modules can be accessed Provided the module supports this function a display on the module will indicate whether the module can be accessed PC station Diagnostics for a PC station Printers and print jobs Diagnostics tab gt Export Save file Requires expert knowledge Consult an expert if you encounter problems with the content of a log file Topic Printers
122. pport search facility e A forum that provides users and specialists with an international platform for exchanging experiences e Your local Automation amp Drives representative e Information about local service repairs spare parts The Our service offer section offers even more options Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 11 Ensuring Availability 3 1 Introduction Overview This section presents measures for ensuring availability of a PCS 7 system You can find information on fault tolerant systems in the Process Control System PCS 7 Fault Tolerant Process Control Systems manual The information in this section enables you to perform the following tasks e Maintain the specified condition of a system Examples Adherence to maintenance intervals replacement of batteries e Optimize the system and prevent faults Examples perform firmware updates eliminate known sources of errors e Minimize downtime caused by faults Examples provide backups Note to reader This section is split up into several topical fields The following information is provided for each topic area What What is described When When can you perform this action How You can find Information on the topic in the section entitled Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 13 Ensuring Availability Information e WHAT Inform
123. rator or display texts in your blocks we recommend that you back up the operator and display texts Exporting operator and display texts Requirement Procedure 22 In SIMATIC Manager you can export information relating to parameters signals and messages to a file format csv You can edit this file in standard MS Office applications such as Excel and Access The same mechanisms that are used for converting to project specific languages are used for the export PCS 7 allows you to store all operator and display texts in every desired language The only requirement is that the language is installed in your project e The languages available in SIMATIC Manager can be displayed via the menu command Options gt Language for Display Devices e The number of languages offered is specified when Windows is installed system characteristics 1 Open the project in the SIMATIC Manager 2 Inthe component view select the master data library or if not available the project folder 3 Select the menu command Options gt Manage Multilanguage Texts gt Export The Export User Texts dialog box opens Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 2 2 7 Introduction 3 2 Data backup Make the following settings Inthe Text Tables group set the storage location and the format for the export file available formats xls and csv Inthe
124. rce of a message Page 56 e Evaluating and understanding messages Page 57 Basic terms Some basic terms used in the PCS 7 message concept are defined in the following Term Events Definition Events lead to a change in the data status in the automation system For example an event can be the following A bit is modified in an automation system by a change to a process value or after a specified limit value was reached The configuration determines which events trigger a message Messages Messages are triggered by events or by a message frame PCS 7 has the following message types e Operator input messages e Process messages e Operating messages e Process control messages and system messages Error and fault In PCS 7 the PCS 7 Operator Station operator control and monitoring system is also used to display errors and faults in the process e Error component object status that does not disturb the process for example defective display lamps e Fault component object status that interferes with the process for example a defective motor Service support and diagnostics V8 0 Service Manual 03 2012 ASE02779775 02 53 Message concept of PCS 7 5 2 PCS 7 message system Additional information 5 2 You can find detailed information about the message system as follows In the WinCC Information System Select the Start menu command under the SIEMENS SIMATIC products W
125. red for use in diagnostics The maintenance station has to be configured Additional information is available in the documentation Process Control System PCS 7 Maintenance Station Network configuration NetPro Page 97 Network gt Check Consistency Established connections to SIMATIC stations Status of network cards on Industrial Ethernet NetPro Page 97 Windows Network Connections dialog Page 99 Select CPU PLC gt Activate Connection Status Control Panel gt Network Connections Connections to other stations IP address MAC address Command line input Page 93 Enter the following in the Run dialog of the Start menu cmd In the DOS window enter ping IP address Determining MAC addresses and TCP IP addresses Command line input Page 93 Enter the following in the Run dialog of the Start menu cmd In the DOS window enter ipconfig all Connection established to domain servers DHCP WINS DNS Command line input Page 93 Enter the following in the Run dialog of the Start menu cmd In the DOS window enter ipconfig all PC station Set PC Station Page 94 In the Siemens SIMATIC programs Start menu SIMATIC NET gt Set PC Station Redundant switches e SCALANCE X 300 e SCALANCE X 400 Observer function Page 99 Enter the following in the Run dialog of the Start menu cmd In the DOS window enter TELNET Additional informa
126. ring the time synchronization of the OS server For additional information refer to the section Time master role of the OS server status Page 106 e Diagnostic tools for the following operating systems Microsoft Windows 7 Windows Server 2008 New since PCS 7 V7 0 e Maintenance station for universal diagnostics maintenance in PCS 7 You can find information about this in the section Diagnostics with the maintenance station asset management Page 75 e Diagnostics for PROFIBUS PA You can find information on this in the section Diagnostics for PROFIBUS PA Page 83 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 9 Preface e Diagnostic tools for the following operating systems Microsoft Windows XP Professional Windows Server 2003 e Other diagnostic tools Simatic Shell Page 101 Microsoft Baseline Security Analyzer MBSA Page 101 BANY PROFIBUS Page 117 Conventions In this documentation the names of elements in the software interface are specified in the language of this documentation If you have installed a multi language package for the operating system some of the designations will be displayed in the base language of the operating system after a language switch and will therefore differ from the designations used in the documentation Service support and diagnostics V8 0 10 Service Manual 03 2012 A5E02779775 02 Additional support 2
127. rmation on the Windows commands named here by searching the Microsoft Help and Support Center Overview Topic Detailed information Called via Additional information Connections Verification of own network Enter ping localhost or Help and Support network adapter ping 127 0 0 0 Center adapter function Connections Verification of a connection to Enter ping PC name or Help and Support network another Ethernet node ping IP address Center adapter function Connections Identification of own network Enter ipconfig Help and Support network adapter Center adapter function Service support and diagnostics V8 0 Service Manual 03 2012 ASE02779775 02 93 Diagnostics in PCS 7 7 18 Diagnostic tools Topic Detailed information Called via Additional information Connections Identification of network Enter ipconfig all Help and Support network adapter of servers and Center adapter network services function Connections Active connections Enter netstat Help and Support network computer I Os Center adapter oa function Ethernet statistics 7 18 2 6 Set PC station Calling In the Siemens SIMATIC programs Start menu SIMATIC NET gt Settings gt Set PC Station Overview Topic Detailed Information Called with Additional information Configuration Detected modules SIMATIC NET Online help for Microsoft Configuration gt Modules Management Console see folder
128. rmation on the states of all PCS 7 components on diagnostics screens which are hierarchically structured As part of this process the data of a component are analyzed using the available online functions of the associated tools You can access ES data from the diagnostics screens can be controlled via access protection mechanisms Screens for process control diagnostics can be generated automatically for the entire PCS 7 system and made available on the maintenance station The top level forms an overview screen for the entire system Diagnostics options You will find information on the states of individual PCS 7 components with diagnostic capability on the maintenance station s special diagnostics screens Area Diagnostics for Automation systems e CPU e SIMATIC PCS 7 BOX e Distributed I O such as ET 200M ET 2008 ET 200iSP ET 200pro input and output modules e Field devices HART PROFIBUS PA e Redundancy Master standby configuration Status of redundant partners PC stations e Operator stations e BATCH stations e Route Control stations e Archive servers e SIMATIC PCS 7 BOX e SIMATIC Industrial PCs e Standard PCs also WebNavigator client or WebNavigator diagnostic client via IP address e Redundancy for PC stations from PCS 7 Master standby configuration Status of redundant partners Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 75
129. rvice support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 2 Data backup Additional information e Manual Process Control System PCS 7 SIMATIC Route Control 3 2 6 Creating an image 3 2 6 1 Backing up data by generating an image file Introduction Image file Rules Basic procedure It is advisable to generate an image file of the installation in order to backup partitions and hard disk data e g after reinstallation An image file maps all of the data on the backed up medium hard disk logical drives It is used to back up data on partitions or hard disks Many of the software packages that can be used to generate image files also offer data compression Boot partitions are included in the backup This enables you to save all the PC settings including the Windows system settings All the data of a PC can usually be restored from an image file within a short amount of time e g 2 GB data takes approx 10 minutes In the event of a fault you can restore the complete PC installation You must use the same hardware to restore data Note the following settings of the hard disk for the image file you can find additional information on this in the section Managing the operating system Page 91 Partition size Formatting of partition or hard disk e g NTFS FAT32 Authorizations and license keys cannot be included in the backup The image software must be c
130. ry dump facilitates the analysis of the cause of the CPU fault For additional information refer to the CPU fault preparing diagnostics Page 66 section below Backing up the diagnostics files facilitates the analysis of an OS fault For additional information refer to the How to back up the diagnostic data of the PCS 7 OS Page 68 section below You can take all measures necessary to enable remote diagnostics via remote access For additional information refer to the Remote diagnostics of a PCS 7 system Page 69 section below 6 2 2 Plant documentation Maintaining system information Information on the components of your system is among the most important information needed for successful repair You need this information in the following situations When you are planning maintenance When you contact the hotline for assistance Continual maintenance of this information shortens downtimes in case of a fault Therefore always keep up to date lists in a database or in a table for example containing the following data Plant Unit Location in plant Components Versions Hardware version in case of replacement Firmware Software Libraries used in the S7 program Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 65 Failure What next 6 2 Preparing for expert support 6 2 3 How to read the CPU diagnostic buffer Saving diagnostic data You can mak
131. s e If you need to replace the CP contact your Siemens representative Requirements for the firmware update e STEP 7 V5 3 or higher is installed on the programming device or PC e The update file for the firmware update is available on the programming device PC e The software package Configuration package for point to point communication as of V5 0 is installed supplied with the CP e The valid parameter assignment is stored in HW Config and has been downloaded to the CPU Procedure 1 Open SIMATIC Manager 2 In the component view select the SIMATIC station in which the CP 341 is located Service support and diagnostics V8 0 42 Service Manual 03 2012 A5E02779775 02 Ensuring Availability Result 3 3 5 3 Preparation 3 3 Hardware update 3 Double click the Hardware object in the detail window HW Config opens 4 Double click on the CP whose firmware is to be updated The Properties dialog box of the CP opens 5 Select the General tab 6 Click Parameters The dialog box for the configuration interface opens 7 Select the menu command Options gt Firmware Update lf the CP is available the firmware version of the current module firmware is indicated VXx y Z If there is no firmware on the CP a message to that effect is displayed This can occur for example if the firmware update was aborted The old firmware is deleted in this case You must download a firmware 8
132. sors for example CP 1623 can be used as the access point for time synchronization You can determine the status of the access points in the process mode when the following internal text tags are configured on a faceplate e Network adapter 1 TimeSyncDevice1State e Network adapter 2 TimeSyncDevice2State Service support and diagnostics V8 0 106 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 18 5 7 18 5 1 Overview 7 18 Diagnostic tools Information on Detailed information Time master for Status information OS server status Active master e Standby master e Slave e Deactivated Called with Process picture on the OS e Configured text tags on the faceplate Additional information You can find information on configuration in the online help of the WinCC Information System Diagnostics for the BATCH station Status icons in the BATCH server taskbar Information on Status server Detailed information Status icons in the BATCH server taskbar Called with Double click a status icon to display a field containing information about the server status Additional information You can find information about status icons in the online help Status of redundant servers server PoE cic e Display on the standby server Server in standby mode data replication completed iaa Data replication running FORO o n S
133. sree let fore badder diesen seed E gal EE A 64 6 2 2 Plant d OCumentation esrara coaaatee Susagaes eek Coen hae an fofh das ad Casas ag R 65 6 2 3 How to read the CPU diagnostic DUGI ee eecnee cette eien E EEE EE a 66 6 2 4 CPU fault preparing diagnostics sis dacs sass ceedicstadageces i Slatecedas Minede da e este 66 6 2 5 How to back up the diagnostic data of the PCS 7 OS eecceeeeeeenneeeeeeeeenaeeeeeeeeenaeeeeeeneaaes 68 6 2 6 Remote diagnostics of a PCS 7 SYStOM cccccceeeeennnee eee eeeeenneeeeeeeeeaaeeeeeeeeeaaeeeeeeeeeaaeeeeeeeeeaas 69 6 2 7 Interactive operator control and monitoring with the OS Web Option ceeeeeeeteeeeeeees 70 DiaGnOSticSANiP CST cisctecet cen ine garevetecdstnec weed cock cede ae aatacccvasd a e e a a 73 7 1 Diagnostic capabilities in PCS 7 SUDSYStOMS eee ee eenne eee eeeetne eee eeeeaeeeeeeteaaaeeeeeeeeaeeeeeeneaaas 73 7 2 Diagnostics with the maintenance station asset ManageMennt eee eeneeeeeeeeeeeeeeenaaees 75 7 3 Diagnostics for PC User settings receio nnn E E E A A EEE 77 7 4 Diagnostics for PC components sre ira aa a A T E A E aa 77 7 5 Diagnostics for network connectionS sssseesssrireesrerrrseeirirasssrtennnnetntanneestennanetttnassetnanaanenneanne 79 7 6 Diagnostics during CONFIQUIATION 0 e eee eeeteee eee eentte eee eeeeeeeaaeeeeeeeeeaaaeeeeeeeeeeaaeeeeeseeeiaaeeeeeeseeeaaas 80 7 7 Diagnostics for the CPU eein ieee a E EEE EEEREN TRER TEE 81 7 8 Di
134. st unauthorized access Several measures are required to realize a security concept Optimal protection is only provided with all security measures as a whole For additional information refer to the whitepaper Safety concept in PCS 7 and WinCC Base document Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 71 Diagnostics in PCS 7 F 7 1 Diagnostic capabilities in PCS 7 subsystems Disclaimer of liability A WARNING Siemens assumes no responsibility for inappropriate use of the instructions provided in this documentation or any consequences that might result for the customer A WARNING Note the following e Only trained service employees should be authorized to work on the process control system e Always observe the plant specific rules and government regulations when making changes to your system e Observe the plant specific boundary conditions and adjust the work accordingly e Always bear in mind that changes in a system can impact other sections of the system Introduction The message system and diagnostic tools of PCS 7 help you to assess the status of your system You can find information about the diagnostic tools In the following sections This description illustrates the capabilities of the diagnostic tools so that you can apply them to your individual requirements e You will also find information on the fields of application for diagnostic tools e You
135. storage location for your backup file from the Save to input field 5 Click on the Save button The backup file is generated Import Export Assistant 26 Using the IEA you can export import the following batch objects to from a file with the extension sx e Libraries e Basic recipes e Formula categories The export is supported in SIMATIC BATCH V6 1 or higher Note For reasons of performance you should only export import one recipe to from a file when exporting importing large recipes Note All referenced objects such as libraries materials and formula categories are included in the export All formulas that belong to a formula category are included in the export Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Ensuring Availability 3 2 Data backup Starting with the Import Export Assistant IEA e Start the export assistant from BatchCC by selecting the Options gt Export menu command e Start the import assistant from BatchCC by selecting the Options gt Import menu command Additional information e SIMATIC BATCH Manual 3 2 4 3 How to restore data from a backup Introduction You can restore the data from a backup file and update the Batch process cell in the SIMATIC BATCH Control Center BatchCC Requirement No Batch process cell is available in the BatchCC Reading a backup 1 In BatchCC select the menu command Options gt Restore The Restore
136. tatus icons in the BATCH server taskbar e Process mode is active at the master Double click a status icon to display a field containing information about the server status For information on redundant BATCH servers refer to the SIMATIC BATCH manual Information on the status icons The following icons are displayed in the BATCH server taskbar Rao The status of the corresponding BATCH application is indicated within those icons by means of one of the following thumbnails m X Wf Bl ed Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 107 Diagnostics in PCS 7 7 18 Diagnostic tools 108 Thumbnail Meaning of the thumbnail m Readiness The server is ready for operation SIMATIC BATCH is not started Status transition A status transition is active at least at one server application m Process mode is The server application has assumed the process mode This is the master in a active system with redundant servers m Redundancy to Only supported for redundant servers standby The server applications are prepared for process mode The server is in standby mode m The server exits Only supported for redundant servers process mode The master exits process mode The server application is currently changing to the standby mode Process mode is Only supported for redundant servers started at the server The standby server assumes the mas
137. te Control Engineering dialog box opens Select the menu command Options gt Export Import CSV gt CSV Export Import Wizard The Wizard CSV file data exchange Export Import opens Check the path in the Directory input box Inthe Direction group activate the check box RC project engineering gt gt CSV file s Export Click Continue Select all check boxes Click Continue Click Finish The files are exported Additional information Manual Process Control System PCS 7 SIMATIC Route Control 3 2 5 3 How to restore data from a backup Introduction You restore partial routes from SIMATIC Route Control from a backup file Importing a backup 1 2 Select the multiproject project in the SIMATIC Manager Select the Options gt SIMATIC Route Control gt Engineering menu command The Route Control Engineering dialog box opens Select the menu command Options gt Export Import CSV gt CSV Export Import Wizard The Wizard CSV file data exchange Export Import opens 4 The dialog box Wizard CSV file data exchange Export Import opens 5 Check the default path set in the Directory input box 6 In the Direction group activate the check box CSV file s gt gt RC project engineering Import Click Continue Select all check boxes Click Continue 10 Click Finish 30 The project engineering data are imported Se
138. tem Status logical connections current status of the process interface Called with Only when OS is in process mode in the menu of the WinCC Explorer Options gt Status of Connections Additional information Online help for WinCC Information System topic Checking the status of the connection OS connections server client Collective status of the connection diagnostics of the local client See the section titled Status of multi user operation Page 104 Area overview Information on Redundancy status of the OS server on the OS client Detailed information Visual representation of the redundancy monitoring Green indicator The monitored OS servers are in process mode and have the status OK Red indicator Not all the monitored servers are in process mode Not all the monitored OS servers have the status OK Not all the monitored OS servers have a correct network connection No indicator The process CCEmergencyWatchR TServer exe is missing in the startup list on the OS client No server data is loaded on the OS client Called with Click the Status of the connected server icon in the area overview in process mode Additional information Online help WinCC Information System Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 105 Diagnostics in PCS 7 7 18 Diagnostic
139. ter function The server application is currently changing to the master mode Meaning of the thumbnail colors The thumbnails can be visualized in the following colors e Thumbnail Green The thumbnail shows proper execution of the corresponding process e Thumbnail Magenta Shows that the server application has logged on to the databases and to the process e Thumbnail Blue indicates an external fault e g cable break at a network connection e Thumbnail Red This is displayed after a fault state error was detected At least one of the SIMATIC BATCH components has reported an error Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Diagnostics in PCS 7 7 18 Diagnostic tools 7 18 6 Diagnostics for the Route Control station 7 18 6 1 Status icons in the Route Control server taskbar Overview With SIMATIC Route Control status icons in the Route Control server taskbar indicate the redundancy status Information on Detailed information Called with Additional information Status of Status display of the Double click a status For information on redundant redundant server in process mode _ icon to display a field Route Control servers refer servers Icon in the containing information to the SIMATIC Route Er taskbar of the about the server status Contro manual Master server oe Icon in the taskbar of the Standby server 7 18 7 Diagnostics f
140. the station with the CPU to be updated in HW Config 2 Select the CPU 3 4 Select the path to the firmware update files CPU_HD UPD by clicking the Browse button Select the menu command PLC gt Update Firmware in Update Firmware dialog Once you have selected a file information about which modules and which firmware versions are suited for the file is displayed in the lower fields of Update Firmware dialog Click Run STEP 7 checks whether the selected file can be interpreted by the CPU and loads the file to the CPU if the result is positive If the operating state of the CPU must be changed to do this you are prompted by dialogs to take action Procedure in SIMATIC Manager The procedure corresponds to the one in HW Config the menu command here is also PLC gt Update Firmware However STEP 7 only checks if the module supports the function at the time it is executed Note Protecting the update process There a digital signature which is checked during the update of the CPU to protect the firmware update If an error is detected the old firmware remains active and new firmware is discarded Values received after the update of the firmware are retained Once the CPU memory has been reset the following values are retained The parameters of the MPI interface MPI address and highest MPI address The IP address of the CPU The device name NameOfStation The subnet mask The static SNMP parameters
141. tion You can find information on configuring messages in the following documentation e Configuration manual Process Control System PCS 7 Engineering System e Configuration manual Process Control System PCS 7 Operator Station For information on configuring messages with enhanced time stamp accuracy refer to the PCS 7 Process Control System 10 ms Time Stamping function manual 5 4 How to determine the source of a message Procedure 1 Enable the message list by clicking Pe 2 Activate Deactivate Autoscroll Service support and diagnostics V8 0 56 Service Manual 03 2012 A5E02779775 02 Message concept of PCS 7 5 5 Understanding messages Inthe message list select the message for which you need additional information Click Open Infotext a Note the message number and use Alarm Logging to determine the source of the message 5 5 Understanding messages 5 5 1 Introduction Overview You can find important information for understanding the PCS 7 message concept in the following sections Message types in message lists and archives Page 58 Target groups of messages Page 58 Message lists in process mode Page 59 Overflow of message buffer Page 60 Message priorities Page 61 Influencing messages Page 62 Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 57 Message concept of PCS 7 5 5 Understanding messages 5 5 2 Message types in message lists
142. tion Process Control System PCS 7 Maintenance Station Diagnostics of the FF Link IM 153 2 FF and FDC 157 Module information Page 112 Diagnostics via HW Config gt Module Information Devices and connections on Foundation Fieldbus with diagnostic capability SIMATIC PDM Page 114 SIMATIC Manager View gt Process Device Network View 7 13 Overview Diagnostics for the OS Diagnostics for Operating capability of all OS components and communication connections Diagnostics tool Maintenance station Page 75 Called with The maintenance station is an operator station that is specially configured for use in diagnostics The maintenance station has to be configured Additional information is available in the documentation Process Control System PCS 7 Maintenance Station WinCC projects and the assigned SIMATIC stations Lifebeat monitoring Page 101 Call picture CONFIG PDL in process mode Picture must be configured and downloaded to the OS Connections between OS components Simatic Shell Page 101 Windows Explorer workstation Select PC station gt Simatic Shell folder gt in the shortcut menu Properties Connection between WinCC and AS Status of connections Page 105 In WinCC Options gt Status of Connections Connection between OS server and OS client Status of multi user operation Page 104 In WinCC Options gt Status of Multi
143. tion in the Configuration Manual SIMATIC NET Industrial Ethernet Switches SCALANCE X 300 X 400 Status of network components status of a WinCC application Station Configuration Editor Page 95 Configuration with HW Config and loading of PC station required Call in the taskbar via the button 3 Connections to intelligent field devices SIMATIC PDM Page 114 In SIMATIC Manager Options gt Set PG PC Interface PC Ethernet modules NCM S7 Industrial Ethernet Page 98 In the Siemens SIMATIC programs Start menu STEP 7 gt NCM S7 Industrial Ethernet gt Diagnostics Status of configured channels and their connections to the SIMATIC station WinCC Channel Diagnosis Page 104 In the Siemens SIMATIC programs Start menu WinCC gt Tools gt Channel Diagnostics gt Channels Connections tab Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 79 Diagnostics in PCS 7 7 6 Diagnostics during configuration Diagnostics for Connections to the OS faulty or established Diagnostics tool Lifebeat Monitoring Page 101 Called with Call picture CONFIG PDL in process mode Picture must be configured and downloaded to the OS Status of process interface Status of connections Page 105 In the WinCC Explorer Options gt Status of Connections Client server connections Status of multi user operation Page 104
144. tions gt Configure Network Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 97 Diagnostics in PCS 7 7 18 Diagnostic tools Overview Topic Detailed information Called with Additional information Consistency of Nodes that are not networked Network gt Check Online help for STEP 7 configuration exception MPI nodes that are Consistency Checking the not networked inconsistent consistency of the connections in subnets with network topic only one node Connection Established connections to Select CPU PLC gt status SIMATIC stations Activate Connection Status Connection Established connections to PC Select PC stations PLC status stations gt Activate Connection Status Faults on Only when a diagnostic CPU gt PROFIBUS gt PROFIBUS repeater is used Display Network Topology Status of DP Display DP slaves in the View gt With DP Slaves slaves network view 7 18 3 2 Calling Overview 98 NCM S7 Industrial Ethernet In the Siemens SIMATIC programs Start menu STEP 7 gt NCM S7 Industrial Ethernet gt Diagnostics Topic Detailed information Called with Additional information CP status Dynamic information about Diagnostics gt Online Online help for STEP 7 the operating mode of the gt Open Connection topic Hardware communication functions of diagnostics CPs connected online Manual S MATIC NET NCM S7 for Industrial Ethernet
145. to be configured Additional information is available in the documentation Process Control System PCS 7 Maintenance Station Status of redundant servers Status icons in the Route Control server taskbar Page 109 Taskbar Established connections to SIMATIC stations NetPro Page 97 NetPro Online view gt Select CPU PLC gt Activate Connection Status 7 16 Overview Diagnostics for time of day Diagnostics for Diagnostics tool Called with AS CPU time SIMATIC Manager Page 109 Select CPU PLC gt Set Time of Day AS CPU time Module Information Page 112 Station gt Open Online Select CPU PLC gt Set Time of Day PC time Managing the operating Control Panel gt Date Time Do not change these system Page 91 settings Activated time services Windows System Utilities Control Panel gt Administrative Tools gt Services Select Windows Time Action gt Properties General tab gt Startup type bus Synchronization status on the terminal Set PG PC Interface Page 94 In the Siemens SIMATIC programs Start menu SIMATIC NET gt Set PG PC Interface Select interface gt Click Diagnostics gt In the Time group Configuration of time displayed in operator control and monitoring systems WinCC Editor Time Synchronization Open WinCC Explorer with the menu command Editors gt Time Synchronization gt Open 86 Servi
146. ty 3 5 Updating the PCS 7 OS in runtime Note about software updates Note Note that you must use the appropriate hardware in order to take advantage of features in new software versions You can find information on the minimum requirements for PC stations in PCS 7 in the manual PCS 7 Process Control System PC Configuration and Authorization 3 5 Updating the PCS 7 OS in runtime Introduction You have the option of updating a redundant PCS 7 OS configuration at runtime in order to adapt the older version of your current PCS 7 process control system to a newer PCS 7 version Updating the PCS 7 OS involves the following tasks e Preparatory measures e Installation of the new software e Commissioning measures required to adapt your existing PCS 7 process control system Updating the PCS 7 OS during running operation offers the following benefits e Operation of the PCS 7 system is not disrupted e The AS does not enter STOP mode e The automation process can still be operator controlled and monitored Updating a redundant OS during operation You can find more information about this in the documentation Process Control System PCS 7 Fault tolerant Process Control Systems Guide to Updating a Redundant OS During Operation Service support and diagnostics V8 0 50 Service Manual 03 2012 A5E02779775 02 Configuring diagnostics conditions 4 4 1 Requirements for diagnostics Requirements Several requirem
147. uide to documentation Scenario Information can be found in Section Switchover response Manual Process Control e Switchover response of BATCH clients in of BATCH clients in System PCS 7 SIMATIC the event of a BATCH server failure the event ofa BATCH BATCH server failure Reaction of Route Manual Process Control e Reaction of Route Control Servers to Control Servers to System PCS 7 SIMATIC Failures Failures Route Control Switchover response Manual Process Contro e Switchover response of Route Control of Route Control System PCS 7 SIMATIC clients in the event of a Route Control clients in the event of Route Control server failure a Route Control server failure Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 123 Index Restoring Route Control data 30 A Access levels 92 Activities 63 In the event of a fault 63 Additional diagnostics options for PCS 7 115 Adjustments 35 After hardware changes 35 Archiving 17 20 28 Batches 28 Multiproject 20 Project 17 Technology directory 28 Technology FTP Server 28 Technology SQL Server 28 AS OS connections 84 Diagnostics 84 Asset management 51 Authorization 31 109 Excluding from backup 31 Availability 119 B Backing up 23 Custom actions 23 Custom functions 23 Backing up configuration data 16 17 19 20 21 24 25 29 AS parameters 16 Custom libraries 21 Engineering station
148. unctions and configurations of SIMATIC S7 S7 400 STEP 7 e Knowledge of the functions and configurations of SIMATIC NET network components and transmission media Important information about this documentation This documentation is a guide for service support It therefore does not claim to be complete Due to our lack of knowledge of the particular circumstances in your plant we cannot guarantee the following with this documentation e That you will be able to use this documentation to remedy problems yourself e That if service is required similar to what is presented the procedure described will necessarily enable you to find the cause of the fault or to correct the fault e That detailed information about individual hardware or software components is complete e That detailed information about individual hardware or software errors is complete e That this documentation cannot provide the same expert knowledge as that provided by a service technician or a member of the hotline staff e That procedures carried out will not disturb the system e That the procedures described can be performed via remote access Changes Compared with the Previous Version Below you will find an overview of the most important changes in the documentation compared to the previous version New as of PCS 7 V8 0 Update 1 e Diagnostic tools for PROFINET e Diagnostic tools for FOUNDATION Fieldbus e BANY for PROFINET New as of PCS 7 V8 0 e Monito
149. various diagnostic tools according to subsystem Note Make use of skilled experts if you cannot find a solution to your problem based on available information For information on this topic refer to the section Additional support Page 11 of this documentation 3 Determine the actions to be taken In a running plant check if a stop is necessary NOTICE Note the following information e The following actions may only be carried out by qualified personnel and in compliance with valid statutory provisions and plant specific rules Changes to the configuration Replacement of and changes to components e Bear in mind that uncharacteristic situations can occur in the plant after activation Make sure the activation of components and secondary systems is carefully directed Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 63 Failure What next 6 2 Preparing for expert support Examples of causes Fault Possible causes CPU fault e Fault due to external error Fault due to internal error Initial diagnostics CPU diagnostics CP fault e Fault due to external error Fault due to internal error Module Diagnostics gt Special Diagnostics gt NCM S7 Diagnostics CP gt Information from e Module folder e Operating mode folder e Diagnostic buffer folder I O module e fault e Fault due to SIMATIC station component Fault due t
150. ware updates Page 49 section You can back up project data in a variety of ways and for a variety of purposes for example After system failure you can use a backup to quickly restore the system to its original state Service support and diagnostics V8 0 3 2 Data backup Content Topic area Data backup Hardware update Software update 3 2 Data backup 3 2 1 Options for data backup Introduction project archiving image file 14 Service Manual 03 2012 ASE02779775 02 Ensuring Availability 3 2 Data backup Recommendations for increasing data security Always back up the data in the following cases After configuration changes Before and after system component upgrades Before and after configuration software upgrades Keep at least the three most recent versions of your PCS 7 project Use different storage media for backing up the data Examples LAN hard disk USB hard disk MOD CD DVD This retains availability of your data even after failure of a device You can also backup your data on hard disks of PCs in a network Simultaneous hard disk failures on more than one PC are very unlikely Data backup options The sections below describe the options for backing up data Backing up ES project data Backing up parameter settings of the SIMATIC station Page 16 Archiving a PCS 7 project Page 17 Retrieving a PCS 7 project Page 19 Archiving and retrieving a multiproject
151. will learn how to call up a diagnostic tool e Since malfunctions can have a variety of causes and because procedures for using the diagnostic tools are already available in the online help a detailed description is not provided here Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 73 Diagnostics in PCS 7 7 1 Diagnostic capabilities in PCS 7 subsystems Assessing the status of your process control system Diagnostics 74 Topic Questions Answered Diagnostics in PCS 7 Where can perform a specific diagnostics operation Diagnostic tools e Which diagnostic procedures can be performed with a diagnostic tool e How is the diagnostic tool activated e Where can find a description of the diagnostic tool or diagnostic capability Diagnostics refers to all activities intended to e Ascertain the status of a system e Find errors and faults as early as possible and identify their cause Diagnostic messages Diagnostic capabilities are used to analyze the system status and to determine the causes of faults Overview of diagnostic tools You can find information on using diagnostic tools grouped according to areas of application in the following sections e Full Diagnostics Using the Maintenance Station Page 75 e Diagnostics for PC user settings Page 77 e Diagnostics for PC Components Page 77 e Diagnostics for Network Connections Page 79 e Diagnostics during Conf
152. y the status used to report an event e Use the Alarm Logging editor on the PCS 7 OS to modify the selection of message information to be displayed in WinCC Message accuracy for signal transitions Note Be aware of the accuracy of the message system If events are recorded within one scan cycle they can appear in the wrong order in the message list Remedy You can find information about this in the function manual Process Control System PCS 7 High precision Time Stamping Additional information You can find detailed information on configuring messages in the following manuals e Configuration manual Process Control System PCS 7 Engineering System e Configuration manual PCS 7 Process Control System Operator Station 5 3 Origin of a message Message path Messages can originate in different locations in PCS 7 depending on the configuration Each message is given a time stamp The event which causes a time stamp to be assigned to a message depends on the place where the message has originated Irrespective of where they Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 55 Message concept of PCS 7 5 4 How to determine the source of a message originate all messages are handled in the same way regarding how they are displayed and archived on the PCS 7 OS Origin of a Process Message Figure 5 1 The letter A in the picture symbolizes an alarm message in PCS 7 Additional informa

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