Copyright © 2008 Apple Inc. All rights reserved
Contents
1. JAPpICT ALS OCLVICE DUULCE Language UPUULS Service technicians will be most interested in the resources that can be reached via the Computer Server support link Apple Support for Products Apple TV iPod iTunes Mac OS QuickTime Software All products ey for Services Aperture Print Products Apple Online Store iPhoto Print Products iTunes Store Mac Selecting Computer Server leads to an extensive list of Apple computer and server support page links x Q 54 5 elect country or lunguage a au Browse Support ree Computer Server sopie TV iMacs Notebooks Mac Pro amp Power Macs puter Se Max OF CT MacBook Mac Ontel Pr a peters et ac Ontel based sacdeck Peo gt Mac Pro for Services Mac CS Sight O Power Mac CS Bone Apple Photo Services Mac GS O Powe A G4 Cut appie Shore sos Powerbook C4 a r Mac G4 G4 Cube ag Mac G Flat Paned o x Power Mac G3 PowerBook C3 O Mac Mac C3 CRT far me 3 Earder PowerBooks gt taakan Support Resources Other Macs Server tact Us Wireless Drews sees Arpon Extreme Arpon Express areas Appie Wireless Keyboard Moure 4 Xserve Ormel Power PO 8 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references Mac m Xserve RA From this point you select the product you want Anatomy of a Product Page Let s assume that you have so2. ooon 1 Click image for a larger version Let s briefly review what these resource links do 1 Select a Language Service Source is available in multiple languages Here is a list of those available Y English BAR Francais Deutsch Italiano Espa ol Portugu s BEE mAH Ba 0 pycckui Online Help This link gives Apple Authorized service facilities access to links for technical questions feedback for Service Source Service Certification questions or questions on AppleCare Technician Training Email an Agent This link is used by Apple Authorized service facilities for technical assistance on difficult troubleshooting or repair issues Chat This link provides Apple Authorized service facilities real time chat with Apple technical support Product Menu This section provides Apple Authorized service facilities direct links to product pages that contain Service Manuals diagnostics and other materials for specific Macintosh models Quick Links This section changes fairly often and provides access to frequently used 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved 19 of 35 10 11 12 13 14 Next http service info apple com service_training en 006 references resources such as tool lists online training safety information service news archives and repair program information Podcasts This link goes to a series of podcasts
3. 5 Review the Knowledge Base articles in the troubleshooting section for your Mac or the Intel Based iMac GSX Question 1 Who can access GSX Service Source Question Using AppleCare Service Source answer the following question 1 You are running Apple Hardware Test version 3A104 on a MacBook and get the following error code 4AIR What does this signify Service Manual Questions Download the Service Manual for an iMac 17 inch Early 2006 and answer the following questions 1 You are in the midst of reassembling an iMac 17 inch Early 2006 system and find that you 5 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references have a screw that looks like this y Where is this screw used 2 You start up an iMac 17 inch Early 2006 system and the computer shows a gray screen while you hear three tones and the LED on the front of the system blinks three times repeatedly What does this tell you Hint Check POST section 3 How do you test an IR remote with the iMac 17 inch Early 2006 system 4 List the parts you need to remove before you can access the AC DC Power Supply on an iMac 17 inch Early 2006 system 5 What type of screwdriver do you need to use to remove the front bezel from an iMac 17 inch Early 2006 system 6 In the General Information section what safety information is provided Knowledge Base Activities
4. A Ct Gro Service and Diagnostic Disc Images AppleCare Service Excellence S lt gt All Models iMac ietel iMac 24 inch Mid 2007 Leara More Name Size Last Modified Battery Replacement Program g Aople Hardware Test 3A126 deng 5 14 Repair Extension Program View Error Codes Details Vintage and Obsolete g Apie Service Diagnostic Dual Boot 35116 dmg Products Burning ASD to Ois Clobal Account Performance nead M ICAP Websine n ase We 2 User Cuide Apple Service Provider l iria Program Manual ASD Test Results Cuide gt Seif Servicing Account Program Manual ESO Precautions View BBS Readme CRT Safety Toots for Desktop and Portable Repairs a Blank Board Senalizer dmg Battery Handling Drives Matrix Self Paced Training gt AppleCare Service News Podcasts ey Appare Serma Seve Sopon aba l nmnams AAIR Carpo u mmni Search Support Site Q sear Have feedback Found a bug Let us know Support Ste Map Support Ste Melp Contact Support RSS Feeds Privacy Policy Terma of Lre Product Securty Export Compliance Generally it is more efficient to use the serial number for access to service manuals or diagnostics AppleCare Service Source Recap So far we have only looked at some of the basic features of AppleCare Service Source The Course Exercise will enable you to practice locating and using this useful reference Next Knowledge Base Overview Knowledge Base Ove
5. Apple 9 2007 08 14 19 19 View Error Codes a Apple Service Diagnostic Dual Boot 35116 dmg Burning ASD to Disc Y Read Me user Guide 2 ASD Test Results Guide a Blank Board Serializer dmg AView 88S Readme 2007 08 14 19 19 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references AppleCare Service Source Search Support Site Q Search In this screen an Apple Authorized service facility can access Apple Hardware Test for the iMac 24 inch Mid 2007 system as well as the error codes for that diagnostic They can also get the correct version of Apple Service Diagnostic and its supporting documentation Lastly they can access a utility used for putting serial numbers on replacement logic boards Using the Serial Number to Locate Diagnostics and Service Manuals If you have the serial number for a system locating the correct manual and diagnostics is even simpler 1 Let s assume that we have an iMac 24 inch Mid 2007 system with the following serial number W87311HMX89 If we enter this serial number into the Search by Hardware Serial Number area of AppleCare Service Source Store Mac iPod Tunes iPhone Gownloads seen iMac Take Apart Addional Procedures Troubleshooting and more pam Mom 31 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved 32 of 35 GE ures Meve f
6. computer Having this information is vital if you are to avoid damaging the customer s iMac If you go to the next page in this section you will find the remaining steps needed to access and remove the AirPort Extreme card Having the service manual available when you first work on a new model of Macintosh will enable you to avoid damage expense and lost time The Take Apart sections of the manual will give you the guidance you require Troubleshooting 22 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references 23 of 35 The other major section of the service manual is the Troubleshooting section In this part of the manual You will find Symptom Charts which offer basic troubleshooting steps to follow for specific symptoms Let s assume that you have a customer s iMac 24 inch Mid 2007 that is running its fans at full speed all the time If you check the symptom charts you will find that this set of symptoms is called out as something that can be corrected by resetting the System Management Controller SMC You select the procedure link and get the following result ace iMac 24 inch Mid 2007 pdf 234 pages Mac 24 inch Mid 2007 Contents gt Take Apart Troubleshooting How to Reset the System Management Controller SMC General Information Serial Number Power On Self Test P DOR M
7. cost money 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references During the time before a product is released Service Writers at Apple are part of the product development process It is their job to identify and document issues that impact how a service technician will troubleshoot an issue and how the technician will replace the service parts in the system This documentation results in the service manual resources that you can access or download from Service Source Understanding how service manuals are organized will enable you to use them appropriately and efficiently Service Manual Components Service manuals will differ from product to product but the basic types of information offered stay much the same Let s take a look at the iMac 24 inch Mid 2007 Service Manual While some service manuals are available in HTML we will concentrate for now on the manuals available as PDF downloads from AppleCare Service Source ef Aa iMac 24 inch Mid 2007 pdf 234 pages m ke m ad l N 1 CH 7 an Drawer Next Page Back Forward Zoom in Zoom Out Too Mode P iMac 24 inch Mid 2007 f Contents f 1 b Take Apart gt Troubleshooting gt Views Service Source iMac 24 inch Mid 2007 20 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 referen
8. e AppleCare Service Source 2 ZVnawladaa Rana 15 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references NUUWICUES Dade e Service News e Training and Certification Global Service Exchange CSE Home Servce Source Knowledge Base Service News Traning 6 Cerefication tog Out AppleCare Welcome Sart Searcy Company hte APPLE COMPUTER INC Order Acovty We will review AppleCare Service Source and Knowledge Base in detail later in this course Training and Certification consists of the same courses you are reviewing right now Back to top Next Service Source Overview Service Source Overview e Apple Authorized Service Provider AASP Access to AppleCare Service Source e AppleCare Technician Training ATT Access to AppleCare Service Source e Service Source Resources Apple Authorized Service Provider AASP Access to AppleCare Service Source 2S Ph St ee Yass Sa es BS eee Se Se Se ete s BPS co bees Bi ee Scot ae 2 ess SL ee 16 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references Apple service source 1s the primary online resource ror Apple AuTNOorIZed Service Taciliuies If you are on the staff of an Apple Authorized Service Provider AASP you use your Apple ID along with the service account number supplied by your management to acc
9. provided by Apple to Apple Authorized service facilities Regional Links This link provides access to information that is specific to a regional area such as Latin America or Europe Service Certifications This link offers details on how to become an Apple Certified Macintosh Technician certification class schedules and online training courses GSX This section provides training and references on how to use Global Service Exchange Service News Updates New articles from Apple on service issues This section will change frequently Browse Products This section links to product specific pages that offer service manuals diagnostics and other model specific materials Search by Hardware Serial Number This section provides access to resources for a particular Macintosh model via serial number search This eliminates problems raised by using incorrect references or diagnostics during the troubleshooting process Search Search is your portal to Apple s Knowledge Base Details of Knowledge Base use will be covered later in this course Back to top Service Manuals Service Manuals Service Manual s Importance Service Manual Components Recap Service Manual s Importance In situations where you have to troubleshoot or take apart an Apple computer the Apple Service Manual is your best resource If you consult the service manual before opening up a system you will avoid making mistakes that waste time and
10. this course in another language you should access and review the sites as they appear in your language Back to top Next Course Exercise Course Exercise Open this page separately and keep it open while you review the course When you finish reviewing a section of the course complete the exercise for that section before continuing Apple Support Site Questions Using the Apple Support Site answer the following questions 1 You have a MacBook that is not displaying video How do you distinguish between no video and no power 2 You need to boot into Apple Hardware Test on an Intel based iMac What key s do you hold down to access AHT from the DVD 4 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references 3 You need to determine the warranty status for a PowerBook G4 with the serial number QT2330YKLP4 Is it in warranty or not 4 What is the model name of this system according to its serial number Apple Support Site Activities 1 If you are using a Macintosh system locate the support page for that system If you do not have a Mac assume that you are using an Intel based iMac Mid 2007 system 2 Download the user guide apple manual for your system 3 Locate and review the specifications for your system 4 Check the warranty status for the system using the serial number of the system Skip this if you do not have a Mac
11. 1 Review the Help section of Knowledge Base Next Apple Support Introduction Apple Support Introduction 6 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved e Access e Anatomy of a Product Page Access The Apple Support site is a portal to specialized support for the full range of Apple products The Apple Support site is accessed by going to http www apple com support http service info apple com service_training en 006 references NOTE This site is available in multiple languages While the illustrations in this course have been taken from the English language site the site can be viewed in other languages via the Select Country or Language menu for Products Apple TV Computer Server iPhone iPod iTunes Mac OS QuickTime Software All products for Services Apple Photo Services Apple Store iTunes Store Mac Support Resources 7 of 35 _ Am rica latina Asia Australia Belgie Belgique Brasil Canada English Canada frangais Danmark Deutschland Espa a France ireland Italia M xico Nederland New Zealand Norge Osterreich Schweiz Singapore Suisse Suomi Sverige UK United States he Ba CHEER at 22 more port for i setup solutions sad icons Read T anannnn O 07tinana 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references
12. 6 references aaway ao maa Sep ee va vs weep ee aua vraw marame Ce mawaa araar Sy Hy ywana 0AA iMac 24 inch Mid 2007 pdf 234 pages O h h m a fT IP 230 lt 2 Q CG ac Drawer Previous Next Page Back Forward Z Mac 24 inch Mid 2007 Contents P Take Apart gt Troubleshooting iMac 24 inch 2007 Upper Exploded View viviews Most exploded views will also offer the parts numbers for the service modules Recap Screw Chart in Progress Service manuals enable you to follow recommended procedures for troubleshooting and take apart of Mac systems Attempting to service a new model before consulting the appropriate service manual can be costly When a new service manual comes out you should make sure to quickly review it Also you should make sure that the service manual you are using is the latest version Apple updates its service manuals on an ongoing basis In the next section you will see how to access the correct service manual and other materials using AppleCare Service Source 25 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references 26 of 35 Back to top Next Disc Images Diagnostics Diagnostics Disc Images e Who Can Access Diagnostics e Locating Diagnostics e Using the AppleCare Name to Locate Diagnostics and Service Manuals e Using the Serial Number to Locate Diagnostics and Servi
13. 8S Supe Ste Qe Seeren Servers Seeren Mave feedback Found a beg Let us know Support Sne Map Support Ste hielp Contact Support RES Feeds Privacy Policy Terms of Use Product Security Laport Compiance A A J Mac 24 inch Mid 2007 2007 08 14 1 52 CAP Website Ge Mac Early 2006 17 inch o 2007 08 14 20 31 Appie Service Provider J Mac Earty 2006 20 inch 2007 08 14 20 42 Pogram Marsal i On this page we can see listings for the iMac Mid 2007 models 3 If we start by selecting the Product Browser in section B we will get this result Product Browser Service Excellence GI At modes Learn More Name Sae Last Modified ce Z aawa Repair Extension Program 5 A Details a eMac 2007 08 14 14 16 Vireage and Obsolete fay Book 2007 08 14 23 50 Products Gm Mac Ormel 2007 08 14 20 31 Clobal Account Performance QI Mac PowerPC 2007 08 14 17 15 CAP Websine Gi Poa 2007 08 17 35 28 gt Apple Service Provider Gi iPod miti 2007 08 14 14 43 iy Macticok 2007 08 15 02 59 aiana I MacBook Pro 2007 08 15 01 17 X Q Mac Mini 2007 08 15 05 13 G Mac Pro 2007 08 15 04 17 _ iy PowerBook os 2007 08 14 12 43 ghee cereals Gi Power Mac 2007 08 15 12 34 Bi D Vintage and Obsolete 2007 08 14 14 43 D Gerve 2007 08 14 14 41 gt Drives Matrix MRA Sa Suon se Qr Sen Sopot or Have feedback Fouad a bug Let us know 28 of 35 11 18 08 10 39 PM Copyright 2008
14. 9 PM
15. 9 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references 3 of 35 service resources that Apple provides to a highly diverse range of customers For service technicians there are now extensive searchable databases of support articles Printed service manuals have been replaced with downloadable PDFs or readily accessed HTML documents There are constantly updated online references and training on Apple s products With all of this change and expansion it can sometimes seem very difficult to locate the correct information for a particular service issue The material and exercises in this course will enable you to navigate Apple s references efficiently and successfully Major Resources Service technicians need to be able to use the following online resources in order to do their jobs e Apple Support e Global Service Exchange GSX e AppleCare Service Source e Knowledge Base Apple Support Apple Support provides general troubleshooting and support information in a well structured online environment It is updated frequently and is useful for service technicians as well as Apple customers Global Service Exchange Global Service Exchange is an online database that is restricted to Apple Authorized service facilities It is used to track repairs parts orders and addresses many other aspects of the Apple Service business We will cover its basic features but will not ex
16. Apple Inc All rights reserved http service info apple com service_training en 006 references 29 of 35 4 Selection of the iMac Intel folder will yield the same screen as the iMac Intel icon did 5 Once you have the iMac Intel screen you can select the iMac Mid 2007 model you want 20 inch or 24 inch Let s assume that you want a diagnostic for the 24 inch version Selecting the link for that version will give you this result ila a Lad SA AAT T Se We SONE sec unpas CTE Product Browser AppleCare J All Models iMac ietel iMac 24 inch Mid 2007 learn More Lamery Replacement Program Repair Extension Program Ostals Vintage and Obsolete Products Gobal Account Performance CAP Webute Appie Service Provider Program Manual Self Servicing Account Program Manus ESD Precautions CRT Safety Tools for Desktop and Portable Repairs Banery Haading Drives Matis Self Paced Training AppleCare Service News Have feedback Found a bug Let us keow RSS Feeds Privacy Policy Terms of Use Product Security Export lt Here you have the default screen which had the correct service manual PDF for download In addition there is another tab towards the bottom of the screen labeled Service and Diagnostic Disc Image 6 Select that Disc Image tab and you will see the following screen 11 18 08 10 39 PM Copyright 2008 Apple Inc All r
17. Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references References Getting Started Welcome to the References course In this course you will review the many online resources supplied by Apple to the public and to service providers These resources are vital in efficiently troubleshooting and repairing Mac systems Target Audience This training module is intended for technicians who support and service Apple products Prerequisites You review these courses before reviewing this one e Basic Computer Theory and Terms e Underlying Technologies Time Required It will take about ninety minutes to complete this course Training Course Objectives After reviewing this course you should be able to e Using the Apple Support site locate the following resources for a specified Apple product o Troubleshooting Information o Configuration based on serial number o Warranty Status of a product o User Manual o Product specifications e Describe how Global Service Exchange GSX is used to access other Apple references e Using Service Source Knowledge Base and GSX if available locate the following information for a specified Apple product o Service News if available 1 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references 2 of 35 o Service Manuals o Compatibility in
18. ce 2006 Mac Pro Max Sook MacBook Pro 15 inch Chessy MacBook Pro 17 inch Mac misi Larty 2006 Date introduced Y Search Rdvaried bean meip Restrict wo Specs tied by Serial Number Ae iPod Specs Desktops and Servers Mac book Pre Other Hardware Arton Dts play Older Products re Now 1997 Systems Ois pisay Primers From this page you can readily find a detailed list of the specifications for a particular product Details of identifying products and locating their specifications will be covered in the Hardware Service Issues course Next Configuration Warranty Configuration Warranty e Locating Configuration and Warranty Information 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references Locating Configuration and Warranty Information Locating the warranty status and the specific product name for a particular system is made easy by using the Apple Support site At the bottom of the Apple Support home page you should see a section similar to this one With the serial number of the system you can identify the products warranty status and also determine the name AppleCare uses for this particular model This will be discussed in more detail in the Hardware Service Issues course Back to top Next Troubleshooting Info Troubleshooting Information e Support Page for Troubleshooting Information Supp
19. ce Manuals e AppleCare Service Source Recap Who Can Access Diagnostics Only service technicians at Apple Authorized service facilities can access and download Apple Diagnostics This is done via the service facilities AppleCare Service Source site Please note that the version of AppleCare Service Source provided for AppleCare Technician Training users does NOT provide access to diagnostics Sample diagnostics are provided on discs in the training kits Locating Diagnostics and Service Manuals Determining the correct diagnostic or service manual to use with a specific Macintosh model can be pretty confusing Apple recently updated AppleCare Service Source to simplify this process and make it relatively easy To access the correct service manual and diagnostic for a particular Mac you simply access the product page for that Mac via its AppleCare Name or its serial number Here is how you do it Using the AppleCare Name to Locate Diagnostics and Service Manuals To locate diagnostics by use of the AppleCare name for a product follow these steps 1 From the AppleCare Service Source home page select the product type from the product picture menu A or from the Browse Products button B Store Mac Doda iis a cownions MPO 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references _ AppleCare lt Servi ice SO ouvce i OAT aand ua a it Sel
20. ces We have called out two sections of this manual 1 The Drawer button which opens and closes the Table of Contents 2 The Table of Contents To use this manual which has over 290 pages of content you need to be able to use the links from the table of contents to go directly to the manual section you need Take Apart Let s assume that you have not worked on an iMac 24 inch Mid 2007 before and need to replace an AirPort Extreme card First of all you must open up the Take Apart section of the Table of Contents eeoa iMac 24 inch Mid 2007 pdf 234 pages gt eo E t Mi A A o l amp Or awer Previous Next Page Back Forward Zoom in Zoom Out Tool Mode Max 24 inch Mid 2007 Contents gt General information Access Door Service Source Memory gt Glass Pane Front Bezel Camera Board Battery IR infrared Board AirPort Extreme Card Bluetooth Card LOD Display Pane Speaker Left Ambient Temperature Ambient Temperature LVDS Cable Inverter Cable Speaker Right Optical Drive Fan OPU Fan Power Supply AC DC Hard Orive eys Hard Orive Sensor Cable 7 o Take Apart Optical Drive iMac 24 inch Mid 2007 Optical Flex Cable i Optical Sensor Cabie Logic Board Video Card Hard Orive Fan AC Power inlet Auco Board Stand Clutch Cover Clutch Mechanism Camera Cable Microphone Cable Hard Orive Oata Cable DC Power Cable Rear Cover There is a section for the AirPort Extre
21. e Apple TV AirPort iSight Displays MagSafe Airline Adapter From here you select the Intel based iMac Mid 2007 User s Guide and download the PDF 11 of 35 pa 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references POF iMac_Intel based_Mid2 erGuide pdf When opened the User Guide will appear iMac_intel based_Mid2007_UserGuide b PS lt gt 1 4 1 F Q Search Orawer Prev Next Page Back Forward Congratulations you and your iMac were made for each other User Manuals Organization While there will be differences between user manuals for different products some basic sections are normally used These include e Setting up the product e Upgrading the product e Basic features e Support Options e Basic troubleshooting issues e Safety instructions e Maintenance Back to top Next Product Specifications 12 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved 13 of 35 Product Specifications http service info apple com service_training en 006 references Specifications for Apple products are available online at http support apple com specs MacBook Late 20 MacBook Pro Late 2006 Fifth Generation iPod Lane 200 Pod sano Second Generation Pod stuffie Second Ceneratio Mac Late 2006 Max mini La
22. ect Language z cic ed ANY Service News Updates Now available get the latest AppleCare service news affecting all service providers work wide Part shipping delays new product releases service manual updates procedure changes and more Set Servicing Acceuns Prog are Marsal ESD Precautions CRT Safety Durme G recreia son Tools for Desktop and Portable Repairs AppleCare Service News O Battery Handing Drives Matrix Selt Paced Training Search by Hardware Serial Number Q Sera hom ber Search AppleCare Service News z S Sppon sesa Have feedback Found a bug Let us know Sapport Site Map Support Site Heip Contact Support RSS Feeds Privacy Policy Terma of Use Product Security Export Compliance gt r 2 Let s assume that we need the diagnostic for the iMac 24 inch Mid 2007 system If we select the Intel iMac icon in section A we will get the following screen AppleCare Ko 22 AN Models iMac atel O Service Excellence perros Ge Mac 17 inch Late 2006 2007 08 14 17 49 Gi Mac 17 inch Lane 2006 CD 2007 08 14 18 04 eee Gy iMac 17 inch Mid 2006 2007 08 14 1816 eea Mac 20 inch Late 2006 2007 08 14 18 27 pe Mac 20 inch Mid 2007 2007 08 14 1919 ce Gil iMac 24 inch 2007 08 14 20 20 27 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references Maan 0
23. eedback Found a bug Let us know http service info apple com service_training en 006 references BD eosa sems Search by Hardware Serial Number Q we7siinwced Isese AppleCare Service News O Support Ste Map Support Ste Help Contact Support RSS Feeds Priwacy Policy Terma of Use Product Securty Export Compliance Battery Replacement Program Repair Extention Program Oetats Vintage and Obsolete Products Global Account Performance CAP Webute Apple Service Provider Progam Mansal Self Servicieg Account Progam Manus ESD Precasmons CAT Safety Tools for Desktop and Portable Repairs Ramery Handling Drives Matris KITEA All Models iMac atel iMac 24 inch Mid 2007 s Name EER iac 24 inch Mis 2007 pet gt Search Sapport Site Have feedback Found a bug Let us keow Support Ste Map Support Ste Help Cormact Support RSS Feeds Privacy Policy A Search Support Sear Size 48 54 MB Last Modified 2007 08 14 1952 mn ooo amann Terres of Use Product Securty Export Compiance 3 Once again you can download the service manual PDF or else select the Service and Diagnostics Disc Images tab and you have the correct diagnostic for that system 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references 33 of 35 i 2 SUS iS Ser wie SOuNCe
24. emory Diagnostic LEDs Symptom Charts Power Issues No Video Display Hard Drive Optical Orive Fan Sound AirPort Bluetooth IR Remote IR Sensor Receiver Built in iSight Camera Speakers Mouse Keydoard Error Beeps USB You find the SMC reset procedure described in the service manual and follow its directions The system upon restart is running normally While not all symptoms are listed in the symptom charts they are still a good primary reference when troubleshooting a Mac system Other Service Manual Components 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references Screw Matrices or Callouts One of the major issues when replacing parts in a computer is keeping track of the screws that are used to hold the components together In some Macs you can find over 20 different screws used Being able to identify the correct screw for a specific connection avoids possible damage to the system and makes it easier to order replacement screws when necessary For the iMac 24 inch Mid 2007 illustrations are provided that identify the required screws for a specific location This example is for the AirPort Extreme Card 099a iMac 24 inch Mid 2007 pdf 234 pages F F gt naw ri ae t s2 lt 4 o 7 im s Orawer Previous Next Page Back Forward Zoomin Zoom Out Tool Mode i gt a iMac 24 inch Mid 2007 Conte
25. ess Service Source via GSX Accessing Service Source by that path will give you complete access to Service Source resources AppleCare Technician Training ATT Access to AppleCare Service Source AppleCare Technician Training ATT provides the user with one year of online access to Apple Service Training resources ATT comes with complete directions for accessing AppleCare Service Training via the training version of AppleCare Service Source NOTE ATT access provides you access to the areas you need to complete your preparation for Service Certification ATT will NOT give you complete access to all of Service Source Service Source Resources Service Source changes frequently in appearance since it is a primary means of providing service technicians with the latest news on products and programs Many of its functions however will be the same over time This screenshot calls out some of the basic resources that Service Source provides This screenshot is taken from the Apple Authorized Service Provider version of the site Persons using AppleCare Technician Training access a somewhat different version of this site Store Mac iPod iTunes Phone Downloads mmn v 2 3 La A Mac Boot MacBook Pro 5 Mac mini la er Pott cml we E a 17 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references 18 of 35 11 E E
26. formation o Take apart procedures o Symptom Charts o Screw Matrices o Parts and configurations If GSX is available o Service part numbers If GSX is available o Disc images diagnostic software if available e Given a specific service issue identify which Apple reference will produce the most informative results Return to top Next References Overview References Overview e Introduction e Major Resources e Apple Support e Global Service Exchange e AppleCare Service Source e Knowledge Base e Constant Change Introduction When Macintosh systems were introduced in 1984 all of the technical resources for the product came either in the box or from Apple Authorized service facilities These service facilities in turn called Apple for tech support on difficult issues Remember that this was before the introduction of the Internet and widespread use of email At that time the power of the original Macintosh systems was limited to creating text doing simple drawings and using very simple spreadsheets The wide array of communication and media functions that we use with the latest Mac computers was simply not possible Today computers are vastly more powerful and complex We use them to do many more things and expect our individual Macs to function readily in a great number of production and networking situations Just as the Macs and their functions have become more complex so have the array of support and 11 18 08 10 3
27. ides or apple manuals They are completely different from the more specialized service manuals that Apple publishes for service technicians Downloading User Manuals From the Apple Support page for a particular product you can download a PDF of the user manual for that product Let s assume that you want to get a copy of the User s Guide for an iMac Mid 2007 system First 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references you would select the Manuals link on the Intel based iMac Support page S Change coumtry of language All products 3 Related Products iMac G5 G5 iSight iMac G4 Flat Panel iMac G3 CRT Computer Server Mac OS X Downloads O Specifications O This link takes you to a page listing the available User Manuals Apple Manuals Title intel based iMac Mid 2007 User s Guide Manual intel based iMac User s Guide Late 2006 Manual iMac 24 inch late 2006 VESA Mount Adapter installation Guide Manual iMac Mid 2006 User s Guide Manual iMac Early 2006 User s Guide Manual iMac GS 20 inch Inverter Replacement instructions Do it Yourself Manual iMac GS iSight User s Guide Manual iMac GS 17 inch Power Supply Replacement instructions Do Iit Yourself Manual iMac GS Hard Drive 17 inch Replacement instructions Education Only Do it Yourself Manual iMac GS 17 inch AirPort E
28. ights reserved 30 of 35 http service info apple com service_training en 006 references AND UATELKS Service Source TE tron ve Weiner hirt i poprat Service and Diagnostic Disc Images AppleCare a Ko 2 All Models iMac ened iMac 24 inch Mid 2007 Learn More Name Sre Last Modified gt Battery Replacement Program a Appie Hardware Test 3A126 dmq 2007 08 14 19 19 Repair Cxtension Program View Error Codes n Miage ond Obsslese ET Aeple Service Diagnostic Dual Boot 35116 dme Clobal Account Performance CAP Websne gt Apple Service Provider Program Macual gt Self Servicing Account Program Manual gt ESO Precautions Burning ASD 1 Disc TD Read Me SD User Cuide D ASD Test Resuks Guide a Blank Board Serializer drag View 585 Readme 2007 08 14 19 19 CRT Safety Teots for Oesktep and Portable Repairs Battery Handling gt Drives Matrix Self Paced Training AppleCare Service News MaMa Sc Support Se Qe Senn coos Seores Mave feedback Found a bug Let us know Support Ste Map Support Ste help Contact Support RSS Feeds Privacy Policy Terma of Use Product Securty Laport Complarce is A closer view of the tab shows that there is access to a number of disc images and documentation for Apple Diagnostics Service and Diagnostic Disc Images All Models iMac Intel iMac 24 inch Mid 2007 Name Size Last Modified Hardware Test 3A126 dmi
29. me card If you select it you will see the following page 21 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved 0AA iMac 24 inch Mid 2007 p f 234 pages a t 4 51 S Drawer Previous Next Page Back Forward Zoom in Zoom Out AirPort Extreme Card Preliminary Steps Acces tome Dans Fens Erect beari Part Lecation http service info apple com service_training en 006 references 8 i G Mac 24 inch Mid 2007 Contents Take Apart P General information Access Door Memory Glass Panel Front Bezel Camera Board Battery IR infrared Board Bluetooth Card LCD Display Pane Speaker Left Ambiem Temperature Ambiem Temperature LVDS Cable inverter Cable Speaker Right Optical Drive Fan CPU Fan Power Supply AC OC Hard Drive Hard Drive Sensor Cable Optical Drive Optical Flex Cable Optical Sensor Cable Logic Board Video Card Hard Drive Fan AC Power intet Audio Board Stand Clutch Cover Clutch Mechanism Camera Cable Microphone Cable Hard Drive Data Cable OC Power Cable Rear Cover There are several very important types of information on this page 1 First you have a list of the tools needed to get to the AirPort Extreme card 2 Secondly you have a list of the parts that need to be removed before you can access the AirPort Extreme card 3 Lastly there is an illustration that shows the location of the AirPort Extreme card in this
30. me questions concerning an Intel based iMac If you choose that option you will be presented with a support page similar to this one Store Maw Pod iTunes iPhone Dorwmiosds smon o a1 3 LA Intel based iMac e e gt Click for larger image This page contains a wealth of information including Language Selection Software Updates 2 locations Knowledge Base Search Naumlaanda gt WN FR 9 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references 10 of 35 YVuUwilvuaus User Manuals Specifications Troubleshooting Tips User Discussions How to instructions for DIY parts installation Oo MANNS This material is useful in several ways First it can save you time when you are looking for service issues on a particular type of system It is also a very good way to get acquainted with a new model of computer Another major use is as a means of educating your customers Many of the basic questions that new users have will be addressed by what they find at this site Back to top Next User Manuals User Manuals e Overview e Names e Downloading User Manuals e User Manuals Organization Overview User manuals are particularly useful when a product is first introduced This is because such manuals will normally emphasize new features or elements of the product Names User manuals are also called user gu
31. ne who accesses Knowledge Base via GSX Service Source or AppleCare Technician Training sign in can view the article A member of the public coming to Knowledge Base via the Apple Support site would not be able to view it 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references Using Knowledge Base Using Knowledge Base is straight forward You use the same type of search terms you would use for a conventional search engine Details on getting the most out of Knowledge Base are included in Knowledge Base Search Help This is found at the following URL http www apple com support help search Using Knowledge Base for Troubleshooting Information Normally Knowledge Base is not the first place to look for troubleshooting assistance This is the case because you need to have a clear idea of what you are looking for before you start doing searches Novice troubleshooters will often get lost in Knowledge Base because they do very wide searches and have to wade through hundreds of articles to find relevant information Normally you get better results by staying current with Service News reviewing new service manuals as they are released and having a good idea of the product specific issues outlined in the Apple Support site All of these resources have found relevant materials that might take you some time to locate Back to top 35 of 35 11 18 08 10 3
32. nts Take Apart gt General information Removing the AirPort Extreme Card Access Door Memory 1 Unig a T tors screwdriver remove the one Seen long screw and daconnect the two artenna cables tom the AsPort Camere cars Note The antenna cables and conmecton ae gt Glass Pane ry Glatt DI Ad be rely ee by E OF De ara Cathe COA Front Beze Camera Board Banery IR infrared Board AirPort Extreme Card Bluetooth Card LCO Display Pane Speaker Left Ambient Temperature Ambient Temperature LVDS Cable inverter Cable Speaker Right P a Wiery Optical Drive Fan n n CPU Fan 2 Melting the card by the odpor pull the ArPort Extreme card out of the dot Power Supply AC DC Hard Orive f Hard Orive Sensor Cable Ji Optical Orive Optical Flex Cable Optical Sensor Cable Logic Board Video Card Hard Orive Fan AC Power Inlet Audio Board Sand Outch Cover Ourtch Mechanism Camera Cable Microphone Cable Hard Orive Data Cable DC Power Cable Rear Cover Other manuals will provide illustrations of individual screws along with their specifications Exploded Views Some manuals will provide exploded views of the product This is sometimes useful for getting a general idea of the component locations for that model Here is an examnle of the exnloded view for the iMac 24 inch Mid 2007 svstem 24 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 00
33. ort Page for Troubleshooting Information if you are working on a particular system for the first time it is often useful to see what Knowledge Base articles are called out on the Apple Support page for that product These articles can often serve as a Starting point for your investigations These articles on the Intel based iMac Support page are one example Store Mac Pod iTunes iPhone Downloads supper Q A a Intel based iMac 14 of 35 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references n Saek heip rom oter users no Get Started Troubleshooting a Submet ana pe w This materials does not replace the use of service manuals or other specialized service resources but is a good way to quickly access a list of issues for a particular product Back to top Next GSX Overview GSX Overview e Global Service Exchange Access e GSX Reference Links Global Service Exchange Access Apple provides Global Service Exchange GSX to Apple Authorized service facilities This Web based tool is is used to create and track repairs identify and order service parts and gives a service provider a good means of tracking their service business NOTE GSX is NOT available to the general public GSX Reference Links GSX gives service providers links to the following service related resources via the menu bar at the top of the GSX home page
34. pect you to work with GSX as part of this course AppleCare Service Source This resource is an online portal to many service tools and references Apple Authorized service facilities can access all of its features Users of AppleCare Technician Training are able to access most of its features for training purposes Knowledge Base Apple maintains a searchable database of service and support articles It is extremely useful when you need up to date information on troubleshooting and service solutions 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references Constant Change All of these resources are in a constant state of change New products are introduced with new features New troubleshooting and service techniques are developed for existing products All of this activity means that the resources are never static For this reason the exercises in this course require that you access and use online materials This ensures that you will see the latest and most helpful versions of these resources NOTE Screenshots in this course reflect the appearance of various resources at the time this course was written As you go through the course and do its exercises you may find that some online resources differ in appearance from what is shown here ALSO The screenshots used in this course reflect the English language version of the resources If you are studying
35. rview 11 18 08 10 39 PM Copyright 2008 Apple Inc All rights reserved http service info apple com service_training en 006 references 34 of 35 e Overview e Accessing Knowledge Base e Levels of Access e Using Knowledge Base e Using Knowledge Base for Troubleshooting Information Overview Knowledge Base is a searchable database containing tens of thousands of articles on support and service issues So far you have seen a number of resources that are located or accessed via Apple s Knowledge Base In addition you have been introduced to Knowledge Base access points from the public Apple Support site the GSX home page and the AppleCare Service Source home page This emphasizes the importance of understanding the strengths and limitations of the Knowledge Base resource Accessing Knowledge Base Besides access from Apple Support GSX and Service Source you can find the Apple Knowledge Base at this URL http search info apple com Levels of Access Technicians at Apple Authorized service facilities and users of AppleCare Technician Training have what is called extended access to Knowledge Base This means that they can see Knowledge Base articles that the general public cannot see An example of this access is Knowledge Base article 50078 Japanese version About CRT Safety This article reviews the necessary precautions for working around CRTs It is not available to the general public Anyo
36. xtreme Card Replacement instructions Do it Yourself Manual iMac GS 20 inch AirPort Extreme Card Replacement instructions Do It Yourself Manual iMac GS 17 inch Upper Fan Education Only Do it Yourself Manual iMac GS 20 inch Memory Replacement Instructions Do it Yourself Manual iMac GS 17 Memory Replacement instructions Do it Yourself Manual iMac GS 17 inch Hard Drive Replacement Instructions Do It Yourself Manual iMac GS 20 inch Optical Drive CD DVD Replacement instructions Do It Yourself Manual Intel based iMac 09 06 0 07 A 06 0 14 2005 2005 2005 01 2005 60 Need help Find answers to all your Intel based iMac questions on our support page New User Try the iMac Fast Start Having issues First update your software Seek help from other users in our Intel based IMac Discussion forums 4 23e 15m8 amp 17m8 amp 17m8 2m8 sme 2 4MB amp 32m8 5 3m 2 3me 4 22m8 12m8 1L4me Lome 4 ame Lame Search Advanced Search Help F Restrict to Manuals Choose Your Language seet iPhone All iPhone manuals iPod All iPod manuals Desktops and Servers iMac iMac Of eMac Mac mini Mac Pro Mac Pro OlY Power Mac Power Mac DIY Xserve amp Xserve RAID Portables MacBook Pro MacBook Pro DIY MacBook PowerBook iBook Other Hardwar
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