Home

WARRANTY

1. sssessseeeeenennennenennennn rennen 2 hrs SHOULD YOUR REPAIR OR THE TIME TO PERFORM THE NECESSARY REPAIRS EXCEED THE ALLOWED AMOUNT PLEASE CONTACT THE TECHNICAL SERVICE DEPARTMENT OR WARRANTY DEPARTMENT WHILE DOING OR BEFORE DOING THE WARRANTY WORK FOR APPROVAL FOR REPAIRS NOT NOTED PLEASE CONTACT THE TECHNICAL SERVICE DEPARTMENT OR THE WARRANTY DEPARTMENT CUSTOMER RESPONSIBILITIES mgogomg To verify the product s installation date for warranty process To pay for normal operational maintenance adjustments and cleaning To pay for repairs caused by modifications made without TRUE s written approval To pay for damage repairs resulting from electrical supply water or drainage flood storm or other acts of God To pay for premium labor rates holidays overtime etc unreasonable travel time flat rate service call charges mileage or miscellaneous tools and material charges not listed on payment schedule and additional labor charges resulting from inaccessibility of the refrigerator or freezer NO CONSEQUENTIAL DAMAGES TRUE is not responsible for economic loss or special indirect or consequential damages including without limitation of losses or damages arising from food or product spoilage claims as a result of refrigeration failure TRUE TBB TD TDD TMC TPP TRCB TSSU TUC TWT Series Cabinets REFRIGERATORS AND FREEZERS REFRIGERATION A Diagnose and replace defective compressor includi
2. RUE TECHNICAL SERVICE MANUAL ALL MODELS WWW TRUEMFG COM WARRANTY Please familiarize yourself with the warranty paperwork sent with your unit If warranty service is needed please provide the service company with the warranty claim form Any licensed and certified service technician can perform warranty work on the True cabinet but please have them call and verify warranty status before beginning work 217 TRUE Drue True Manufacturing 2001 East Terra Lane O Fallon MO 63366 4434 636 240 2400 800 325 6152 USA amp CANADA WARRANTY LABOR CLAIM INSTRUCTIONS FOR COMPLETING FORM 1 Model and serial numbers of all equipment involved must be supplied 2 All claims must be submitted directly to TRUE at True Manufacturing 3 A Copy of the Bill of Sale is required 2001 East Terra Lane 4 Must be submitted in legal form print O Fallon MO 63366 4434 5 This form may be used as your original invoice WARRANTY SERVICE GUIDE When submitting a bill for warranty work the hours submitted must be within the guidelines listed below or authorization is required from TRUE The time spent on the job should be multiplied by the straight time labor rate to determine the charge TRUE reserves the right to pay no more than the average commercial hourly rates within the Distributor territory or region of the country To prevent delays in processing claims a com plete explanation of the diagnosis and the repair are requ
3. TECHNICAL SERVICE DEPARTMENT OR WARRANTY FOR APPROVAL CUSTOMER RESPONSIBILITIES moO To verify the product s installation date for warranty process To pay for normal operational maintenance adjustments and cleaning To pay for repairs caused by modifications made without TRUE s written approval To pay for damage repairs resulting from electrical supply water or drainage flood storm or other acts of God To pay for premium labor rates holidays overtime etc unreasonable travel time flat rate service call charges mileage or miscellaneous tools and material charges not listed on payment schedule and additional labor charges resulting from inaccessibility of the refrigerator or freezer NO CONSEQUENTIAL DAMAGES TRUE is not responsible for economic loss or special indirect or consequential damages including without limitation of losses or damages arising from food or product spoilage claims as a result of refrigeration failure TRUE TDC THDC TFM Series Cabinets FREEZERS REFRIGERATION A Diagnose and replace defective compressor including starting components evacuate recharge and test Self contained models cccececeeesereeeseeeeneneeeeeseeeeeseeseneseeeeseeeeeseeseneseeeeseseeseseseneseeeeseneeeeeseneeeseaeenesoees 4 15 hrs B Diagnose and replace defective condensing unit evacuate recharge and test Self contained models 4 hrs C Locate refrigeration leak evacuate change drier re
4. refrigeration lines in a channel or excisable cc cceeeeeeeeceeeeeeeeeeeeeeeeeeseaaeeeeeeseeaaeeeeeeeeeneaeeneeeeeeneeeeeenss 5 hrs H Diagnose replace defective capillary tube condensing unit evacuate change drier recharge and test refrigeration lines foamed in wall ssssssssessessssssseseeeeeeennnneenn nennen nnn n nnne rnnt ntnnnnn nnne 7 hrs l Diagnose replace reroute defective capillary tube condensing unit evacuate change drier recharge and test for GDM 72F T 72F refrigeration lines foamed in wall esee 9 hrs J Diagnose and repair or replace defective refrigeration parts other than listed above which require opening the refrigeration system evacuate change drier recharge and test ssssssssssssssses 4 hrs Multiple Refrigeration Service Up to the highest rate for the part changed plus 1 hour for each additional refrigeration part changed ELECTRICAL A Diagnose and replace temperature control essssssssssssssssesssssesesene enne nnnnen nnne ennn nennen nnne rsen Ennen Ennan 2 hrs B Diagnose and replace evaporator coil heater ssssssssssssssssesssseeee enne enne nnne nennt nnns sensn nnns 4 hrs C Diagnose and replace termination switch ssssesssssssseeeeeeee eene nennen nennen nennen nennen nennen 3 hrs D Diagnose and replace drain line heater esieeeeesseee
5. ELECTRICAL A Diagnose and replace temperature control ccccceceeneeeeeeeeeceeeeeeeeeeneeeeeeeeaaaeeeeeeseeaaeeeeesesaaeeeeeeesceaeeeeeseeeieeeeeeees 2 hrs B Diagnose and replace temperature control for TROB nnne nennen nennen 3 hrs C Diagnose and replace temperature control for TBB TDD ccsccccssceceeeeeeeseaeeeeeseeeseeeesesaeeeseaneeessneeeseeeeesaees 2 hrs D Diagnose and replace evaporator coil heater or termination switch eesssssssesseseeeeeeeennnes 3 hrs E Diagnose and replace perimeter heater cccccceccceeeeeeeeceeeeeeeeeaeeeeeeeeaaeeeeeeeesaaeeeeeeeeeaaeeeeeeeeaaeeeeesesseaaeeeeetensaneees 4 hrs F Diagnose and replace time Clock seseeeeeeeeessiseeseeeees essen eene nn enn enn nin nnn nnns trnne nnne dinner enn nnnn natnm tranne 1 hrs G Diagnose and replace ballast lamp holder ssssssseeeeeenneennnenn eee eren 2 hrs H Diagnose and replace condenser fan motor esssssssesseeeeeeneeeeneeee nennen nne enne nnne nnne 1 hrs Diagnose and replace evaporator fan MoOtOM cccccceeeeneeeeeeeeeaeeeeeeeeaaeeeeeeeecaaeeeeeeeecaaeeeeeeeseaaeeeeeeesceeeeeeseeennaees 1 hrs J Diagnose and replace evaporator fan motor for a drawer unit eene 2 hrs K Diagnose and replace high limit fan delay switch 2 hrs CABINET As General cabinatrep ir PRETEREA 1 hrs B Diagnoseand repl
6. HE ALLOWED AMOUNT PLEASE CONTACT THE TECHNICAL SERVICE DEPARTMENT OR WARRANTY FOR APPROVAL CUSTOMER RESPONSIBILITIES To verify the product s installation date for warranty process To pay for normal operational maintenance adjustments and cleaning To pay for repairs caused by modifications made without TRUE s written approval To pay for damage repairs resulting from electrical supply water or drainage flood storm or other acts of God To pay for premium labor rates holidays overtime etc unreasonable travel time flat rate service call charges mileage or miscellaneous tools and material charges not listed on payment schedule and additional labor charges resulting from inaccessibility of the refrigerator or freezer mgomgm NO CONSEQUENTIAL DAMAGES TRUE is not responsible for economic loss or special indirect or consequential damages including without limitation of losses or damages arising from food or product spoilage claims as a result of refrigeration failure 223 TRUE Compressor Tag OPERATION INSTRUCTIONS You Can Now Take a Picture of the Compressor Tag J ao TRE can RTT TT 0000 DANFOSS SERIAL NUMBER 224 TRUE cuu Compressor Tag OPERATION INSTRUCTIONS You Can Now Take a Picture of the Compressor Tag 3 Embraco aspera aspera a lt NJ2212GK 208 230V 60H2 CN ious 5 OLRA NTA zr I pin i ASPERA EMBRACO SERIAL NUMBERS TRUE Due CHECKLIST FOR WARRANTY C
7. OMPRESSOR REPLACEMENT Parts Fax 636 272 9471 Company Name Phone Technician Name Supervisor Name Model Comp Model Serial Comp Serial Voltage Voltage Start Up Amperage Amperage Start Up Suction Pressure Is Condenser Dirty High Side Pressure What Is Compressor Failure Locked rotor If locked rotor list the LRA rating on compressor tag and the amp draw when compressor tries to start TAG ACTUAL Bad Valves Fill in pressure readings Hi amp Lo Shortened to ground Non pumper Shortened windings Open windings Dirty Burnout Noisy 226
8. ace door s neiss aaaea aaaea eaaa aeaa opa Lacu R Gui ao Iu ea cR aaa aa a aaa EROAA AERA 1hr C Diagnose and replace the door gasket sssssssssssessseeeeeeneeee nennen nennen nnne nnne enne nnne nennen nnns 1 hr D Countertop removal 93 and larger Added to Repair for 2 Men cccseccceeeseeeeeeeeeeeeaeeeseeeeeseeeeeesaeesseeeessnneees 1 hrs SHOULD YOUR REPAIR OR THE TIME TO PERFORM THE NECESSARY REPAIRS EXCEED THE ALLOWED AMOUNT PLEASE CONTACT THE TECHNICAL SERVICE DEPARTMENT OR WARRANTY DEPARTMENT WHILE DOING OR BEFORE DOING THE WARRANTY WORK FOR APPROVAL FOR REPAIRS NOT NOTED PLEASE CONTACT THE TECHNICAL SERVICE DEPARTMENT OR THE WARRANTY DEPARTMENT CUSTOMER RESPONSIBILITIES To verify the product s installation date for warranty process To pay for normal operational maintenance adjustments and cleaning To pay for repairs caused by modifications made without TRUE s written approval To pay for damage repairs resulting from electrical supply water or drainage flood storm or other acts of God To pay for premium labor rates holidays overtime etc unreasonable travel time flat rate service call charges mileage or miscellaneous tools and material charges not listed on payment schedule and additional labor charges resulting from inaccessibility of the refrigerator or freezer mpowp NO CONSEQUENTIAL DAMAGES TRUE is not responsible for economic loss or special indirect or consequential damage
9. charge and test NOTE The location of leak must be noted on the service INVOICE irpo E teo a cha poRR NR CER RR SR CEPENESR eR a Eana xYn LEER MCERR RENE Re RR ERR ETUR adea RA Nada 4 hrs D Diagnose and replace defective capillary tube evacuate change drier recharge and test 4 hrs E Diagnose and repair or replace defective refrigeration parts other than listed above which require opening the refrigeration system evacuate change drier recharge and test ssssssesssssses 4 hrs Multiple Refrigeration Service Up to the highest rate for the part changed plus 172 hour for each additional refrigeration part changed PLEASE CONTACT THE TECHNICAL SERVICE DEPARTMENT FOR RECOMMENDATIONS ELECTRICAL A Diagnose and replace temperature control cccceeeeenceeeeeeeeneeeeeeeeecaaeeeeeeeaaaeeseeeseaaaeeseeseeaaaeeeeeeseneaeeeeeeseeueeeeeetes 2 hrs B Diagnose and replace time Clock eeseeeeeeeeeeseisiieesseeeeeeeene enne enana aaae aaeain nennen emerit 2 hrs C Diagnose and replace condenser fan motor sessssssssseeeeeeennee nennen nennen nennen rne 1 hrs CABINET A General Cabinet repair pL C 1 hrs B Diagnose and replace door s ioni toin eterna teach rk a cete se DA o ES odds apa i lan dace Deep Deka ll es deca aa eap eR cS E 1 hr SHOULD YOUR REPAIR OR THE TIME TO PERFORM THE NECESSARY REPAIRS EXCEED T
10. each additional refrigeration part changed PLEASE CONTACT THE TECHNICAL SERVICE DEPARTMENT FOR RECOMMENDATIONS ELECTRICAL A Diagnose and replace temperature control eeseessseeseeeeseeeeeeene eee nnn enne nntr entere rnnt enne nnns 2 hrs B Diagnose and replace time Clock eeeeeieseeesieeeesieseeeeseee een NEANS CaN Eni nove eindina nnns tnn a radai 1 hrs C Diagnose and replace ballast lamp holder sesssssssssssssssssssseeseeee nene nnnnnen nenne nnnnr ese n nnne ns sensns 1 2 hrs D Diagnose and replace condenser fan motor sssesssssseseseeeeeeenneen nennen nennen nnne nnne nennen 1 5 hrs E Diagnose and replace evaporator fan motor sssssssssssssssssssssesseeee nennen enn nnnnnes tnnt nent nnns nnn n nnne sss nnmnnn 1 1 hrs CABINET A GONGraliCAbINet repair P c 1 hrs B Diagnose and replace doors isis oret o aa eer REM RATEN Ra RENE RET EE KL AYER LEE ERR RR EERAT SENN CREE ER TE Rada 1 hr C Diagnose and replace the door gasket ssssssssseeesseeeeeeeeee nennen nnreen nennen rnnt nennen nnne 1 hr D Diagnose and replace the door cord o cceccceceeeceeeeeeeeeeeeeeeeeeeeeecaeeeeeeeeaaaeeeeeeseaaaeeeeeeesaaaeeeeeseseaaeeeeeeesecaaeeeeseeeeaeee 1 hr SHOULD YOUR REPAIR OR THE TIME TO PERFORM THE NECESSARY REPAIRS EXCEED THE ALLOWED AMOUNT PLEASE CONTACT THE
11. ired TRUE realizes that diagnostic and repair times may vary depending on the problem and model MULTIPLE REPAIRS DURING SAME SERVICE CALL To diagnose and repair or replace more than one item use up to the highest allowable time for the single re pair then add hour for each additional repair REFRIGERANT ALLOWANCES No alternative blends are approved without written permission New or reclaimed refrigerant meets ARI Standard 700 88 Lab test The recovery and reuse of refrigerant is covered by the 25 00 reclaim charge Only the weigh in charge for the unit will be reimbursed NO CONSEQUENTIAL DAMAGES TRUE is not responsible for economic loss or special indirect or consequential damages including without limitation of losses or damages arising from food or product spoilage claims as a result of refrigeration failure 218 TRUE 7 II L g USA amp CANADA WARRANTY LABOR CLAIM True Manufacturing Servicer s Invoice 2001 East Terra Lane Number if attached O Fallon MO 63366 4434 636 240 2400 800 325 6152 Date Failed Date Form Completed Date Repaired Important Please Place Only One Cabinet Serial Number Per Model No Install Date Warranty Claim Form DEALER DISTRIBUTOR SERVICE COMPANY CUSTOMER Company Name Company Name Company Name City State Zip City State Zip City State Zip Area Code amp Telephone No Area Code amp Telephone No Area Code amp Telephone No Reported Complai
12. ng starting components evacuate recharge and test Self contained models asiansa menna einar Ea EEEN Neia E AAEE EEEE 4 1 hrs B Diagnose and replace defective condensing unit evacuate recharge and test Self contained models 4 hrs C Diagnose and replace defective evaporator evacuate change drier recharge and test Self contained models by removing the cabinet top ironia tnn ntt pe RE CH SR CR a En Ka noe aaia dE ERR Coda FA ER iaeia aaia 5 hrs D Locate refrigeration leak evacuate change drier recharge and test NOTE The location of leak must be noted on the service Involce ioi oen rice REOR RE REPRE REESE OR CER EVER ERE NRERA REOR E FERA RA REX EYE IAS KERESET ARAKEA 4 hrs E Locate refrigeration leak evacuate change drier recharge and test with top removal m st detail locationof leak 22 1 3 tae aa DRE Re path eee ada dada adr as ene ad doc iua pad pde P sa ERR EROR eiia 5 hrs F Diagnose and replace defective capillary tube evacuate change drier recharge and test ss 5 hrs G Diagnose and repair or replace defective refrigeration parts other than listed above which require opening the refrigeration system evacuate change drier recharge and test ccccccseceeeeeeeeeeeeeeeeeeeeeeeeeeeeeaee 4 hrs Multiple Refrigeration Service Up to the highest rate for the part changed plus 1 7 hour for each additional refrigeration part changed
13. nt 0000000000000 Service Performed Symptoms and or summary of diagnosis made is required List hours and explanation for each repair made Give exact location of any leaks HOURS SEE LABOR ALLOWANCE FOR TIME ALLOWED PLEASE CALL FOR APPROVAL IF TIME IS GOING TO EXCEED HOURS ALLOWED ALL WARRANTY CLAIMS MUST BE RECEIVED AT TRUE WITHIN 90 DAYS OF COMPLETION OF THE WORK Submit in U S Dollars only Micron Level Achieved Travel Time LABOR Total Hours Labor Rate Per Hour U S CHARGES Type Of Refrigerant Used _____ Ounces Of Refrigerant Used x Price Per Ounce U S Miscellaneous Material Fee Maximum 25 00 U S LABOR Includes soldering supplies vacuum pump etc CHARGES Reclaim Fee Maximum 25 00 Allowed __ U S TAX if applicable 96 U S List All Warranty Parts Purchased PLEASE LIST ALL PART NUMBERS USED ONLY OEM PARTS WILL BE CREDITED UNLESS PRIOR AUTHORIZATION IS GIVEN OLD COMPRESSOR MODEL amp SERIAL NUMBER NEW COMPRESSOR MODEL amp SERIAL NUMBER Signatures Required or attach Service Agents original invoice with signatures CUSTOMER SIGNATURE SERVICE TECHNICIAN SIGNATURE Technician making refrigeration system
14. repairs must be certified per EPA requirements Date Signed Date Signed IF NON OEM PARTS ARE USED WITHOUT PRIOR APPROVAL THIS MAY EFFECT FUTURE WARRANTY CLAIMS 219 TRUE 220 GDM T TS TSD TM TR TA TG TAC Series Cabinets UPRIGHT REFRIGERATORS AND FREEZERS REFRIGERATION A Diagnose and replace defective compressor including starting components evacuate recharge and test Self contained models cccceceeeeeseeeeeseeeeneneeeneseeeeeseeseneseeeessaeeeeseeseneseeeeseaceseeeseseseaeeseseeeeeseneeeseasenesoees 4 15 hrs B Diagnose and replace defective compressor including starting components evacuate recharge and test tor GDM 72F THQ pM 5 15 hrs C Diagnose and replace defective condensing unit evacuate recharge and test Self contained models 4 hrs D Diagnose and replace defective condensing unit evacuate recharge and test for GDM 72F T 72F 5 hrs E Diagnose and replace defective evaporator evacuate change drier recharge and test Self contained IM OCIS se c D M 4 15 hrs F Locate refrigeration leak evacuate change drier recharge and test NOTE The location of leak must be noted on the service invoice ccceceeeeneee eee eeeeeee eee eee eee ee eee eeeaaeeeeeeteaaaeeeeeeegeaaeeeeeeeeeaeeeeeeeeeaee 4 hrs G Diagnose replace reroute defective capillary tube condensing unit evacuate change drier recharge and test
15. s including without limitation of losses or damages arising from food or product spoilage claims as a result of refrigeration failure 221 TRUE 222 TDBD TSID TCGG TCGR TCGD TCGDZ Series Cabinets REFRIGERATORS REFRIGERATION A Diagnose and replace defective compressor including starting components evacuate recharge and test Self contained Models isssz E ina aaea EKA aaa aE AE EEr aA ar Ta 4 15 hrs B Diagnose and replace defective condensing unit evacuate recharge and test Self contained models 4 hrs C Diagnose and replace defective evaporator evacuate change drier recharge and test Self contained models 4 hrs D Diagnose and replace defective evaporator evacuate change drier recharge and test for TDBD 96 models 6 hrs E Locate refrigeration leak evacuate change drier recharge and test NOTE The location of leak must be noted on the service INVOICE 5 2 ccce tpe tate e ae e eea aaaea Peek Lage e addo resale Seer dek Xa pedea duae a pice x ai 4 hrs F Diagnose and replace defective capillary tube evacuate change drier recharge and test Call G Diagnose and repair or replace defective refrigeration parts other than listed above which require opening the refrigeration system evacuate change drier recharge and test sseesessssssssssss 4 hrs Multiple Refrigeration Service Up to the highest rate for the part changed plus 11 2 hour for
16. sseeeeeeeee essen eene nennen nnn nennen nnn entm rint 3 hrs E Diagnose and replace perimeter heater eessssssssssssssssssesesseeeennene nennt nnnen nnne nn nennt sene tnn nnn ennt nnne 4 hrs E Diagnoseand replace time ClOCK iioii rette nec ent ken candies kan Era dn La LEER ERE adia SER ERAT REN MAR RN saidia 1 hrs G Diagnose and replace ballast lamp holder IDL door cord sssseeeeenenn emnes 2 hrs H Diagnose and replace condenser fan motor ccccceeeeneeeeeeeeeeaeeeeeeeecaeeeeeecedeaaeeeseeeecaaeeeeeeeeaaeeeeeseeenaeeseesensneees 2 hrs Diagnose and replace condenser fan motor GDM 72F ssssssseeeeeeeenneeen nennen nnne nnne mere 2 hrs J Diagnose and replace evaporator fan motor sessssssssssssessssssess een nennnn nenne nnetns enhn tentes inen nnen Ennen 1 hrs K Diagnose and replace evaporator fan motor GDM 49F GDM 72F ssssesseeeeeeneeeeennerenneenn nennen 2 hrs CABINET A Diagnose and replace door s oie eer e d io eed C E rer ex EE a a E vn d gard Vy rev aaea 1hr B Diagnose and replace the door gasket cccccccccccceeeeeeeeceeeeeeeeeaaeeeeeeesaaeeeeeeeeaaaaaeeseeseaaaeeeeesesaaeeseeeeesseeaeeseeeeesneees 1 hr C Diagnose and replace the torsion spring sssssessseseseeeeeneeee nennen nennen nnne nnne nennen rre 2 hrs D Diagnose and replace door cord GDM TSD Slide Door

WARRANTY

Contents

Download Pdf Manuals

Related Search

Related Contents