hp Mono/Color LJ News No. 19
Contents
1. Date code on the cartridge box Service manual corrections and additions Please make the following corrections and additions to your HP LaserJet 5000 and 5100 service manuals Description HP LaserJet 5000 service manual Table 8 7 on page 8 14 and page 8 51 Incorrect information Paper Feed Clutch RH7 5192 000CN Date code on the print cartridge Correct information Paper Feed Clutch RH7 5191 000CN HP LaserJet 5000 service manual Table 8 8 Fig 8 6 on page 8 18 and page 8 51 Figure 8 6 shows the registration clutch middle bottom but no number and there is also no entry on page 8 51 Registration Clutch RH7 5192 000CN HP LaserJet 5100 service manual Item 30 page 266 RH7 5345 000CN described as Clutch registration RH7 5345 000CN is the Paper Feed Clutch HP LaserJet 5100 service manual Item 10 page 270 RH7 5346 000CN described as Clutch feed rollers RH7 5346 000CN is the Registration Clutch In the unlikely event that the firmware DIMM gets damaged or lost replacement DIMMs are available We recommend that you add the following part numbers to your service documentation none HP LaserJet 5100 updates page 14 e Base model Q2440 67903 TN DTN models Q2451 67903 e le model A P only Q2449 67912 hp restricted HP LaserJet 4100mfp updates New firmware The latest HP LaserJet 4100mfp printer firmware was released on April 6 20032. this from happening in the future Labels without rounded backgrounds occur on gray backgrounds Possible causes include e Adhesive from labels or envelopes may be stuck to the OPC drum This may attract toner to the OPC drum and will not allow the toner to be transferred to the page during printing Paper particles from some paper types may be sticking to the OPC drum causing contamination that will not allow toner to be attracted to the OPC drum during the printing process corners are more likely to peel causing jams and problems with print quality Consult the paper specification guide for more information about supported paper types for the HP LaserJet 2300 series printer You can obtain the guide on the HP Web site at http www hp com support lipaperguide TechWeb document OPC Contamination Introducing the new HP LaserJet 2300 printer page 6 hp restricted HP LaserJet Description Solution or workaround 2300 issue Click the link to view the full TechWeb document Slow display When new printers are first powered This problem can be solved by warming up the entire printer to room on cold up text on the control panel display temperature printers may overlap for up to one second TechWeb d Slow previous text is visible when new text is shown This is seen early in product life but seems to disappear as the unit is used or warmed up This ca
3. Note Because newer firmware has refined this process encourage customers who print primarily monochrome pages to upgrade to firmware version 3 008 1 or newer For firmware version 3 006 0 or earlier Identify the ratio of black only to color pages using the configuration page You can print or view the configuration page through either the control panel or printer administration programs The configuration page lists the total page count and the number of color pages over the life of the printer To understand the printer s workload over a given period of days weeks or months print or view the configuration page at the beginning and again at the end of a given period The page count differences should allow you to compute the ratio for the period If customers print more than 65 percent black only pages they should select the MOSTLY BLACK PAGES option in the printer s control panel This option is not recommended when printing more than 35 percent color pages because with that type of workload this option may slow performance throughput without optimizing cost per page The control panel contains two additional options AUTO and MOSTLY COLOR PAGES The AUTO option is the factory default setting and is the recommended option for the best cost per page and throughput performance for the majority of installations For that reason you should use AUTO if you are unsure about the mix of color and black pages printed on your
4. To obtain a new firmware image go to http www hp com go lj9000mfp firmware The new firmware image must then be written to the product s hard disk drive See the README file included with the firmware image for instructions The following issues are addressed with the 20030322 03 721 0 firmware revision e Deleting very large stored jobs from the hard drive may cause the printer to become unusable without a power cycle e Multiple page copies scanned through the ADF may have clipped and or misplaced text throughout the document The light dark setting on the home screen of the touch screen control panel has been enhanced to provide more variation e When the control panel language is set to German the printable help pages print in the Danish Language e The Skip Page touch screen control panel numbering scheme used for Book Copy can be confusing The numbers have been removed to help address this e When using Book Mode and the scaling function the touch screen control panel image indicating where the image will print on the copy may be wrong This is dependent on which side of the book is copied e After clearing an ADF jam a 49 2C14 error may display on the touch screen control panel e A portrait copy using the flipped duplexing selection will allow users to select a corner staple when a tray containing letter sized paper is specified However in this configuration the document will not staple with a
5. Server are version 3 printer drivers Again the Additional Drivers dialog will show which printer drivers are installed for a particular print queue To determine which types of printer drivers are installed for all printer drivers open the Server Properties dialog from the Printers folder File gt Server Properties and click the Drivers tab The Server Properties lists the printer driver names along with the Environment and Version information Windows NT 4 0 does not have a Drivers tab in its Server Properties dialog Information about installed printer drivers can be obtained on Windows NT 4 0 by examining the following registry keys for Intel x86 architectures HKLM System CurrentControlSet Control Print EnvironmentsNWindows NT x86 Version 2 HKLM System CurrentControlSet Control Print EnvironmentsNWindows NT x86 Version 3 Printer driver issues in a mixed OS environment page 27 hp restricted Compatible drivers The following tables describe the printers and specific Note printer driver versions that can be installed together on a server in this manner If a printer series is not listed in the following tables then there are no compatible drivers available for that particular printer series Compatible PCL 6 drivers Compatible PCL 5 drivers
6. Printer PCL 6 Printer PCL 5 laserjet 1200 1220 4 3 2 208 LaserJet 1100 4 3 2 201 LaserJet 2100 4 3 2 201 LaserJet 1200 1220 4 3 2 208 LaserJet 2200 4 3 2 192 LaserJet 2100 4 3 2 201 LaserJet 3200 4 3 2 208 LaserJet 2200 4 3 2 192 LaserJet 3300 4 19 3300 3 LaserJet 3200 4 3 2 208 LaserJet 4000 4 3 2 201 LaserJet 3300 4 19 3300 3 LaserJet 4050 4 3 2 201 LaserJet 4 4 3 2 200 LaserJet 4100 4 20 4100 420 LaserJet 4 plus 4 3 2 200 LaserJet 4200 see note below LaserJet 4si 4 3 2 200 laserjet 4300 see note below gt LaserJet 4V 4 3 2 200 LaserJet 5000 4 3 2 201 LaserJet 4000 4 3 2 201 LaserJet 5100 4 20 5100 430 LaserJet 4050 4 3 2 201 LaserJet 8000 4 3 2 201 LaserJet 4100 4 20 4100 420 LaserJet 8100 4 3 2 201 LaserJet 4200 see note below gt laserjet 8150 4 3 2 207 LaserJet 4300 see note below gt LaserJet 9000 4 20 9000 430 LaserJet 5 4 3 2 200 Color LaserJet 2500 4 14 0 18 LaserJet 5N 4 3 2 200 Color LaserJet 4500 4 3 2 201 LaserJet 5si 4 3 2 200 Color LaserJet 4550 4 3 2 207 LaserJet 5000 4 3 2 201 Color LaserJet 4600 4 20 4600 430 LaserJet 5100 4 20 5100 430 Color LaserJet 5500 4 18 5500 420 LaserJet 8000 4 3 2 201 LaserJet 8100 4 3 2 201 LaserJet 8150 4 3 2 207 LaserJet 9000 4 20 9000 430 Color LaserJet 2500 4 14 0 18 Note There are compatible PCL 6 and PCL 5 Color laserJet 4500 4 3 2 201 drivers available for these printers at CORNERS 4 3 2 207 http www hp com pond pnp Color LaserJet 4600 4 20 4600 430 Color LaserJet 5500 4 18 55
7. Correcting cross hatch graphics MB8 18 20030205 Preventing 41 3 Unexpected Paper Size when printing custom size Note This latest firmware paper revision will be Preventing 79 00FE crash available May 15 when PS files are printed 2003 Fixing control panel garbage display in Japanese Allowing paper to be removed from Tray 1 after job has started without causing printer to hang in processing job status 41 5 media feed error If you experience a 41 5 Media Feed Error with the HP LaserJet 5100 printer follow the steps below 1 Check for correct operation of P5402 top of page sensor and PS403 registration sensor flags 2 Paper might be arriving too soon at the registration sensor P5403 Check for correct operation of the feed roller clutch CL406 and replace it if necessary 3 If necessary replace the dc controller Squeaking toner cartridges Some customers have experienced a high pitched squealing sound when printing to the HP LaserJet 5100 printer The source of this noise is attributed to the ac bias voltages applied to the primary charge roller inside the print cartridge Some customers are very sensitive to this squealing sound Counter measure cartridges have been developed to minimize this noise Replace the C4129X print cartridge with a new one with a date code of 2KO1XXX or later HP LaserJet 5100 updates page 13 hp restricted Squeaking toner cartridges continued
8. The firmware datecode is 20030322 03 721 0 The HP LaserJet 4100mfp has remote firmware upgrade RFU capability e g Flash firmware To obtain a new firmware image go to http www hp com go lj4 10Omfp firmware The new firmware image must then be written to the product s hard disk drive See the README file included with the firmware image for instructions You may see the following improvements by updating your 4100mfp firmware Note The latest firmware bundle also updates the Analog Fax Accessory firmware to version 01 07 and updates the Copy Processor Board CPB firmware to version 4 15 e Control panel messaging has changed to provide feedback if paper is present in the Automatic Document Feeder ADF The message Document Feeder Loaded is displayed and the control panel data LED is illuminated when paper is present in the ADF e For copying documents the adjustment range from light to dark has been increased e Corrections have been made to ensure the error messages listed via the Embedded Web Server match those on the product s Event Log page e Large print jobs stored on the product s hard disk drive may now be deleted without causing long delays at the control panel e control panel messaging at the completion of a digital send job was confusing for example Number of seconds until the Machine Resets LOGOFF RESET It is now more intuitive In Job Mode operations paper size A5 has
9. be sent to the customer Overhead transparency curl and waviness The leading and trailing edges of overhead transparencies printed on the HP Color LaserJet 4600 series printer may appear either curled or wavy What should I do First ensure that customers are using HP Color LaserJet transparencies part numbers C2934A or 2936 If customers are not using HP color transparencies ask them to try them If the issue appears when using these transparencies determine whether the output is wavy or curled Waviness Waviness or rippling may appear on the surface of a transparency This waviness does not normally affect image projection The exit rollers on the fuser may cause waviness The exit rollers also work to reduce curl so without the exit rollers transparencies and other media types may curl excessively Consequently there is no way to reduce or eliminate waviness In some instances however reducing the amount of curl by switching to HP media or updating the dc controller may cause the waviness to be less objectionable to customers see Curl next HP Color LaserJet 4600 updates page 19 hp restricted Although no fix is available HP is interested in gathering data on this issue If you have customers concerned about waviness please collect the following data and escalate the issue 1 Does the waviness effect the projection If so how 2 What percentage of the customer s overall printing v
10. been installed in the printer Caution Do not touch the black rubber on the roller e Difficulty closing the cartridge door Skin oils can cause print quality problems Also make sure that the black collar on the left side is oriented with the solid end facing up open end should face down e Printing blank pages e Light print To solve this problem open the top cover remove the print cartridge and check the transfer roller If it is loose or dislodged re seat the roller by snapping the left side near the blue gear into place HP LaserJet 4200 4300 updates page 12 hp restricted HP LaserJet 5100 updates New firmware The current configuration of the HP LaserJet 5100 printer allows for RFU Remote Firmware Upgrade capability e g Flash firmware This capability may or may not be ovailable in future builds of the product To obtain a firmware image go to http www hp com go lj5100 firmware The new firmware image must then be copied to the printer The README file included with the firmware image provides instructions for copying the files to the printer The following table shows a product history of the HP LaserJet 5100 printer firmware Firmware Firmware Fixes revision datecode MB8 09 20020213 Product introduction MB8 12 20020311 Tray 1 performance issues MB8 13 20020716 e Configuration of RAM disk using base memory Correcting PS errors when certain PDF files were printed
11. corner oriented staple The corner staple feature is not supported in this configuration and the selection was removed from the touch screen control panel Certain menus that pertain to the accessory output devices may not show as locked when the maximum control panel lock has been set for the product s touch screen control panel A user defined paper size selected on the Original screen s Basic tab may switch back to the default Original size during a Job Mode copy job if a two sided Job Mode copy is made with the flatbed cover open Canceling a Job Mode copy job while the load tray message is displayed leaves the Scan Next job mode screen displayed When a tray is designated from the Copy screen as the source for a copy job and the paper type for that tray is then changed with the paper handling menu a prompt to load paper in Tray 1 will appear when the copy job is scanned Canceling a job using the Stop button may cause a 49 2 12 error to display on the touch screen control panel Users can change touch screen control panel settings but they will have no effect on the output while scanning in Job Mode HP LaserJet 9000mfp updates page 17 hp restricted The embedded Web server event log messaging has been changed so that all paper jam messages do not reference a Tray Jam When a DIMM based solution from a third party developer is installed a print job could contain inaccurate content e g missing
12. graphics or text Slow data transmission to the printer e g sending the print job to the printer over a 56K modem dial up connection could contribute to the likelihood that the errors in content would occur If these symptoms are seen HP recommends contacting your third party solution The pop up message after sending has been enhanced The new message will read Current send setting will be cleared in XX seconds Touch Continue to retain settings Embedded e mail and multi line responses according to the SMTP protocol after the mail client sends a HELO hostname to the SMTP server the server should respond with 250 xxxxx where xxxxx can be any text Since the server is replying with another 220 Greeting message the printer closes the connection The MFP will not close the connection after receiving provider another 220 Greeting The following table lists the current firmware revisions for all devices included in this firmware bundle 03 721 A Device Firmware Description revision 2000 sheet input 03 36 e Changes have been made to enhance the device s paper flushing capabilities when tray C8531A there is a paper jam Stapler Stacker 030213 e The second page of a multiple page document may not be stapled C8085A e Multiple printed copies of a multiple page document may not offset when closely following a one page print job separator page or banner page e When the touch screen control panel
13. higher Printers that were built with this dc controller installed will have a D in the third digit of the serial number A small number of dc controllers are available to ship to customers who have an immediate need The escalation process will be used to determine whether one of these dc controllers is needed at a site Due to the limited quantity of parts if a large number of printers need to be updated we may delay the upgrade of all printers until more parts are available Please be aware that even with this update the first three or four transparencies printed from a cold start will have more curl than subsequent transparencies If this curl is unacceptable suggest that customers print a few pages of regular media first Once the fuser has warmed up sufficiently the transparencies will print with very little 3 to 4 mm of curl Still no fix exists that will create transparencies that are completely flat In some situations especially when reflective projectors are used even small amounts of curl can create some distortion of the projected images A workaround is to print the transparencies as a reverse image and project them by placing them printed side down on the projector However this feature must be available in the software since the printer driver does not have a setting for printing reverse images HP Color LaserJet 4600 updates page 20 hp restricted Printing primarily black only pages This artic
14. just like all normal end user processes and applications This protected part of the operating system restricts access to critical system resources to prevent processes from corrupting these resources which results in an increase in overall operating system stability A user mode printer driver that misbehaves is only capable of crashing the process in which it is running but won t crash the whole operating system Microsoft refers to user mode printer drivers as version 3 drivers Version 3 printer drivers are the native or preferred printer driver for Windows 2000 XP and 2003 Server However all of these operating systems are also capable of running version 2 printer drivers while Windows NT 4 0 is only capable of running version 2 printer drivers In fact many older Windows NT 4 0 version 2 printer drivers are blocked in Windows 2000 XP and 2003 Server because they are known to cause stability problems with these newer operating systems Printer driver issues in a mixed OS environment page 25 hp restricted Point and Print in a mixed OS environment With Point and Print the print queue configuration is stored on and managed from the print server Client computers get the print queue configuration and the printer driver from the print server Changes to the printer driver on the server or its configuration are automatically replicated to the client In a homogenous operating system environment all clients and s
15. not all printer products and page description languages can be supported Another disadvantage of this strategy is the inherent risk associated with running version 2 printer drivers Finally many older version 2 printer drivers cannot be used with this strategy because they have been determined to be incompatible with Windows 2000 XP and or 2003 Server and are blocked from installation by those operating systems Strategy 3 Use a mix of version 2 and 3 drivers support all clients Install all of the version 2 and version 3 printer drivers on the print server that are necessary to support a mixed client As mentioned previously these printer drivers must be compatible with one another in such a way that they store the driver configuration in a format that is common to both drivers HP has compatible printer driver pairs available for most printers and page description languages What drivers do I have installed To determine which versions of a particular printer driver are installed on a computer open the printer Properties dialog for a printer that uses that driver click the Sharing tab and then click the Additional Drivers button Printer drivers listed with a check mark in the Environment column are installed on this computer Printer drivers listed as Windows NT 4 0 or Windows NT 4 0 or 2000 are version 2 printer drivers Those listed as Windows 2000 Windows 2000 or XP or Windows 2000 XP or 2003
16. numbers as service parts due to field failures resulting either Tray 2 or the optional 500 sheet feeder where in whole unit and optional 500 sheet feeder the feed roller shaft is not engaged properly due to a replacements missing fallen bushing and gear The printer will report a 13 x jam or a 60 x tray lifter error Note There are currently a couple of different causes behind a 60 x error To determine if the 60 x error is related to this paper pickup assembly issue take the tray out and tug the feed roller feeder shaft to the left If it falls out of place it is in fact a pickup assembly problem Gear 500 sheet optional feeder RUS 0088 000CM RC T 0264 000C HN 500 sheet feeder main assemblies 18T Gear Tray 2 RUS5 0045 000CIM Bushing RC1 0264 000CN Main assemblies HP LaserJet 4200 4300 updates page 11 hp restricted Transfer roller dislodged Several customers in North America and in Europe have noted that the transfer roller in the HP LaserJet 4200 4300 series printer is loose or dislodged upon opening the box The transfer roller may be dislodged during shipment The precise reason for the unseated transfer rollers is not known at this time but manufacturing is appraising the situation Symptoms include the following e 54 1 control panel error Re seating the transfer roller Install Cartridge control panel message is displayed although the cartridge has
17. print stream that has color content The MOSTLY BLACK PAGES option is not costeffective nor a good performance solution for a printer workload made up almost entirely of three page jobs that begin with a black only page followed by two color pages For this type of workload it is better to select AUTO factory default or MOSTLY COLOR PAGES For firmware version 3 008 1 or later The COLOR BLACK MIX settings have been refined in order for most customers to take advantage of both the printer s ability to disengage the color cartridges when printing monochrome pages and lo maximize the printer s performance throughput Due to these refinements use the default setting which is AUTO With this setting the printer will check the first page of a print job If the first page contains black only the printer will disengage the color cartridges to conserve the life of the color cartridges If any subsequent pages contain color the printer will automatically engage the color cartridges If the first page contains any color the printer will engage all four cartridges The printer will then use an algorithm that looks ahead to determine if the document contains a sufficient number of consecutive black only pages for the printer to efficiently disengage the color cartridges If a sufficient number of black only pages exist the printer will automatically disengage the color cartridges If AUTO is selected all of this is done without use
18. printer Note For firmware versions 3 006 0 and earlier the MOSTLY COLOR PAGES option is the same as the AUTO option To select MOSTLY BLACK PAGES 1 Press v select 2 Press w down arrow to highlight CONFIGURE DEVICE 3 Press v select to select CONFIGURE DEVICE 4 Press w sown arrow to highlight SYSTEM SETUP 5 Press v select to select SYSTEM SETUP 6 Press v select to select COLOR BLACK MIX 7 Press w down arrow to highlight MOSTLY BLACK PAGES 8 Press v select to select MOSTLY BLACK PAGES HP Color LaserJet 4600 updates hp restricted If you select MOSTLY BLACK PAGES you will see pauses for disengaging and engaging color cartridges in the following instances e If the first page printed after cycling up is black only and the printer continues to print without cycling down the printer will engage the color cartridges at the first page in the print stream that has color content e lf the printer has been printing pages with color content and the printer continues to print without cycling down the printer will disengage the color cartridges when there are a sufficient number of consecutive black only pages 3 5 pages in the print stream to justify the wear of disengagement e printer has paused to disengage the color cartridges to print black only pages and the printer continues to print without cycling down the color cartridges will re engage at the next page in the
19. products keeps you up to date on current product issues highlights helpful tools and training opportunities and provides technical information that you can use Please let us know if you enjoy the information presented here and wish to receive more information like this in the future New UR E 15 ADF best feeding 16 HP LaserJet 9000mfp 17 ee eee 17 HP Color LaserJet 4600 updates 19 Printer hangs at power on or 62 error 19 Overhead transparency curl and waviness 19 Printing primarily black only pages 21 HP Color LaserJet 5500 updates 23 Printer hangs at power on or 62 error 23 Broken sensor flag on 23 Printer driver issues in a mixed OS environment 25 Point and Print in a mixed OS environment 26 Symptoms of driver incompatibility 26 eerste ert eres 26 What drivers do have installed 27 Compatible 28 Don t forget to visit the new TechWeb at http techweb boi hp com hp restricted Printer driver and firmware update notifications In our busy world with so many products to support it becomes more and more difficult to keep up with the latest vers
20. served with a supportable printer driver configuration Printer driver issues in a mixed OS environment page 26 hp restricted Strategy 1 Isolate Windows NT 4 0 In this approach avoid printer driver compatibility issues altogether by isolating the Windows NT 4 0 clients and servers from newer Operating Systems thus running a dual printing environment temporarily This approach insures that the print servers and clients are always running the same correct printer drivers thus avoiding any incompatibilities that may exist otherwise Strategy 2 Use Windows NT 4 0 drivers to support all clients Since Windows 2000 XP and 2003 Server are capable of running Version 2 printer drivers a simple approach might be to use Version 2 printer drivers to support all servers and clients In this way Version 2 and 3 printer driver compatibility issues are avoided because only Version 2 printer drivers are deployed in the solution In fact this is the recommendation Microsoft makes if driver incompatibility issues arise In general this is a safe recommendation to make for Version 2 Postscript printer drivers that are based on Microsoft s Pscript driver core However great caution must be mentioned here because while HP s version 2 PCL drivers are compatible with Windows 2000 they are not all compatible with Windows XP or Windows 2003 Server In addition because of the restriction above for version 2 PCL printer drivers
21. sticking together With the previous version of firmware if PRINT REPORT under FAX CALL REPORTS in the Configure Device parameters was selected an error page would be printed when a busy signal was encountered Additionally an error page would be printed each time a busy signal was encountered This has been corrected In the product s CONFIGURE DEVICE menu items the Fax Output Tray parameter range has been change to say that bins O 9 are available ADF loaded properly Remove any sticky notes or labels that are affixed to the pages being copied or scanned If labels have deposited excessive residual adhesive on the paper it may be necessary to clean the adhesive off the paper before loading it in the ADF Media which has been perforated 3 hole punched or removed from a wire comb or plastic comb binding may be difficult to feed through the ADF If the media s leading edge is excessively worn or frayed try rotating the media 180 degrees so that the opposite edge is feeding into the ADF If paper is sticking together and is difficult to feed through the ADF the operating environment may be excessively dry low humidity Because paper acclimates to its environment it can become dry and subject to static electricity HP LaserJet 4100mfp updates page 16 hp restricted HP LaserJet 9000mfp updates New firmware The HP LaserJet 9000mfp has remote firmware upgrade RFU capability e g Flash firmware
22. 0 60001 HP LaserJet 2300d 48 92677 67903 HP LaserJet 2300dn 48D Q2677 67903 HP LaserJet 2300dtn 48D Q2677 67903 Issues with the HP LaserJet 2300 printer HP LaserJet Description Solution or workaround 2300 issue Click the link to view the full TechWeb document Tray 3 letter When a customer removes the To solve this problem put the letter support back into place support out of shipping tape from Tray 3 it is place possible that they will pull the letter support out of place which may cause mis picks TechWeb document 1 2300 Tray 3 Mis picks 41 3 Since the HP LaserJet 2300 printer Make sure that the tray size is configured correctly and that the job unexpected does not have paper size sensors in being sent is the same size as the tray or set the tray paper size to paper size the trays the customer must load the ANY correct paper size in the trays and properly configure the tray size setting via the control panel TechWeb document 41 3 Unexpected Paper Size Customers experience this error when they send a print job with a specific paper size to a tray configured for a different paper size Introducing the new HP LaserJet 2300 printer page 5 HP LaserJet Description hp restricted Solution or workaround 2300 issue Click the link to view the full TechWeb document 13 5 or 13 6 Shorter media such as 3 x 5 inch Turn over the media in the tray or use med
23. 00 420 Color LaserJet 8550 4 3 2 201 Printer driver issues in a mixed OS environment hp restricted Compatible PostScript drivers Note If a printer series is not listed in this table then there are no compatible drivers available for that particular printer series Printer Pscript PScript4 PScript5 LaserJet 1200 1220 4 8 2 1 72 LaserJet 2100 1 0 LaserJet 2200 2 0 0 0 2 0 0 0 LaserJet 3300 4 13 3300 4 13 3300 LaserJet 4 1 0 02 12 01 LaserJet 4 plus 1 0 02 12 01 LaserJet 4si 1 00 2 12 01 LaserJet 4V 1 00 2 12 01 LaserJet 4000 4 0 LaserJet 4050 4 0 1 30 LaserJet 4100 3 0 8 3 0 8 LaserJet 5 4 0 02 12 01 LaserJet 5N 4 00 2 12 01 LaserJet 5si 4 00 2 12 01 LaserJet 5000 4 0 LaserJet 5100 1 0 0 0 1 0 0 0 LaserJet 8000 4 00 LaserJet 8100 4 00 LaserJet 8150 2 0 5 2 0 5 LaserJet 9000 2 0 14 2 0 14 Color LaserJet 2500 1 0 0 0 1 0 0 0 Color LaserJet 4500 4 1 1 Color LaserJet 4550 5 00 2195 2307 5 00 2195 2307 Color LaserJet 4600 1 0 0 0 1 0 0 0 Color LaserJet 5500 2 0 0 0 60 03 14 02 Postscript drivers under PScript and PScript4 are kernel mode drivers Postscript drivers under PScript are compatible on Windows NT and 2000 only Postscript drivers under PScript4 can co exist with PScript5 and they are compatible with Windows NT 4 0 2000 and XP Printer driver issues in a mixed OS environment page 29
24. been included in the options e Improvements have been made to the SMTP e mail protocol The HP LaserJet 4100mfp is now able to respond to multi line responses from an SMTP server Analog Fax Accessory firmware The Analog Fax Accessory firmware 01 07 provides the following improvements e Fax print quality has been improved default error code of ff ff ff ff on the Fax Accessory page page 3 of the Print Configuration pages has been eliminated to avoid confusion e lf a customer wishes to use the product only as a fax device disabling the embedded digital sending feature then Fax will appear as a top level menu item Normally if both features are enabled fax and digital sending the Fax selection appears as a second level menu item under the first level menu item Send Options Disabling the digital send feature requires configuration via the Embedded Web Server For more information refer to the white paper Setting up Fax only or Email only option on the LJ 4100 MFP HP LaserJet 4100mfp updates page 15 hp restricted Previously if fax jobs were queued up stored on the product s hard disk drive waiting to be printed and the product inadvertently lost power power was interrupted or someone power cycled the product the fax jobs would not automatically resume printing after power was restored Queued jobs now automatically print after power has been restored after the pr
25. drive This issue was addressed and now the job is printed once the printer returns fo ready status e Previously if PRINT REPORT was enabled an error page would print if a busy signal was encountered Additionally an error page would be printed each time a busy signal was encountered This has been corrected Output bin displayed 0 25 possible bins now the bin displays 0 9 bins available HP LaserJet 9000mfp updates page 18 hp restricted HP Color LaserJet 4600 updates Printer hangs at power on or 62 error HP has discovered that the printer may hang during the memory count at power on or that the control panel may display the 62 NO SYSTEM error when all four 168 pin DIMM slots are filled This issue appears to be caused by less than optimal firmware DIMM and formatter combinations What should I do An updated firmware DIMM will be available in late April A service note will be published at that time Until then use this workaround 1 Remove the DIMM from slot J4 so that one DIMM slot is left open This will allow the printer to power up To provide customers with the same amount of memory send them one DIMM equal to the amount of memory that was installed in both the J3 and J4 slots For example if customers had 128 MB DIMMs in slots J3 and J4 send them one 256 MB DIMM C9653 67901 2 If replacing the DIMM does not resolve the issue contact Technical Marketing and a replacement firmware DIMM will
26. e How does EconoMode in the HP LaserJet 2300 differ from the HP LaserJet 2200 When EconoMode is turned ON in the HP LaserJet 2300 printer the print quality will appear lighter than a page printed with EconoMode turned ON in the HP LaserJet 2200 On the HP LaserJet 2200 it was difficult to distinguish print quality differences between EconoMode ON and OFF Customers complained about this lack of distinction and were skeptical that they were actually using less toner with EconoMode ON In the HP LaserJet 2300 there is a clear print quality difference between EconoMode ON and OFF What are the workarounds for improved print quality Verbal Use Only The following information should be shared only with customers who complain about the level of print quality on the HP LaserJet 2300 with ECONOMODE ON HP recommends strategy 1 below to correct this problem If the customer is extremely upset and absolutely wants the EconoMode print quality of the HP LaserJet 2200 you may share strategy 2 The following strategies may be implemented for customers who want to improve the print quality in EconoMode 1 With ECONOMODE ON increase the TONER DENSITY setting in the Print Quality Menu Toner density controls the lightness or darkness of the print on a page The settings range from 1 light to 5 dark The default setting is 3 The customer may increase the setting to 4 or 5 to darken the print output These settings will consum
27. e Base articles go to http techweb boi hp com opendocument a sp Filename Whitepaper 1 295333031250 OO _migration23 pdf A number of printer driver issues exist when operating in a mixed operating system environment These issues must be considered when planning a print server migration from Windows NT 4 0 or Windows 2000 later operating systems Issues discussed in this article apply to environments that are currently running a mix of Windows NT 4 0 and Windows 2000 XP operating systems on either the server or the client Version 2 drivers With Windows NT 4 0 printer drivers were considered to be in general a class of graphics drivers Due to the performance requirements of some types of graphics drivers like display drivers these drivers executed in kernel mode A kernel mode process runs a specially privileged part of the operating system that gives it access to all system resources Due to the nature of the privileges granted to kernel mode processes a misbehaving driver can cause serious system stability problems including operating system crashes Microsoft refers to these kernel mode printer drivers as Version 2 drivers Version 3 drivers In an effort to increase operating system stability Microsoft determined that starting with Windows 2000 and continuing with all future operating systems printer drivers would run as user mode processes User mode drivers execute in a protected part of the operating system
28. e more toner than the default setting of 3 2 Set ECONOMODES OFF in the Print Quality Menu This will return the printer to a state where the full amount of toner is used to print and will eliminate any toner savings gained by EconoMode The user may decrease the TONER DENSITY value in the Print Quality Menu to 1 or 2 to consume a little less toner than the default setting of 3 Introducing the new HP LaserJet 2300 printer page 9 hp restricted HP LaserJet 4200 4300 updates New firmware The latest HP LaserJet 4200 4300 printer firmware was released on February 28 2003 The firmware datecode is 20030131 04 007 3 The HP LaserJet 4200 4300 has remote firmware upgrade RFU capability e g Flash firmware To obtain a new firmware image go to http www hp com go j4200_firmware or http www hp com go j4300_firmware Note The firmware images are unique for each product they cannot be shared The new firmware image must then be copied to the printer The README file included with the firmware image provides instructions for copying the files to the printer The following improvements were implemented with firmware 04 007 3 e Blank page suppression ignores the form feed FF command from a legacy application e After 30 powersave cycles with a Stapler Stacker installed a 49 xx error occurred These 49 errors have been eliminated e Secure third party control panel solutions would not be hidde
29. ervers are running the same operating system the printer driver that is vended from the server to the clients in a Point and Print environment is the same printer driver that is running and controlling the print queue configuration on the server In this case the client computer can correctly interpret the print queue configuration and printing will behave as expected However in a mixed operating system environment there are situations in which client computers could be running a different version of the printer driver than the one that is running on the print server In order for this situation to work properly the printer driver that is running on the client must be capable of correctly interpreting the configuration that was created by the printer driver running on the print server Symptoms of driver incompatibility There is not a single set of symptoms which can be seen when client and server printer drivers are different and not compatible in this way but common symptoms include clients not being able to see the proper queue configuration with respect to installed device options and default settings Other problems can include the inability to print in landscape or print from a specific paper tray When an incompatible mix of version 2 and 3 printer drivers is present in the environment unexpected problems can occur due to some of the more subtle behaviors of Point and Print For example a user with a laptop computer runn
30. ge 22 hp restricted HP Color LaserJet 5500 updates Printer hangs at power on or 62 error HP has discovered that the printer may hang during the memory count at power on or that the control panel may display the 62 NO SYSTEM error when all four 168 pin DIMM slots are filled This issue appears to be caused by less than optimal firmware DIMM and formatter combinations What should do An updated firmware DIMM will be available in late April A service note will be published at that time Until then use this workaround 1 Remove the DIMM from slot J4 so that one DIMM slot is left open This will allow the printer to power up To provide customers with the same amount of memory send them one DIMM equal to the amount of memory that was installed in both the J3 and J4 slots For example if customers had 128 MB DIMMs in slots J3 and J4 send them one 256 MB DIMM C9653 67901 2 If replacing the DIMM does not resolve the issue contact Technical Marketing and a replacement firmware DIMM will be sent to the customer Broken sensor flag on ETB When opening the transfer unit on the HP Color LaserJet 5500 the white sensor flag on the top left side of the ETB electrostatic transfer belt may dislodge If customers call because they have difficulty closing the ETB a dislodged flag is the likely cause If the ETB is closed without reseating the flag part of the flag may break off This flag holds the Calibration Sen
31. hp LaserJet printer product update invent Introduction Several new and exciting HP LaserJet products have been introduced over the past few months These products have been well received and despite the worldwide sluggish economy HP LaserJet sales have been good Your commitment and ongoing efforts are vital to ensuring the continued success of these products Inside Printer driver and firmware update notifications 2 Training 3 Introducing the new HP LaserJet 2300 printer 4 Firmware DIMM distinctions 5 Accessories and 5 Issues with the HP LaserJet 2300 printer 5 in the HP LaserJet 2300 9 HP LaserJet 4200 4300 10 10 Paper pickup assembly 13 x 60 x errors 11 Transfer roller dislodged 12 HP LaserJet 5100 13 New s aeeoe OUS 13 41 5 media feed 13 Squeaking toner cartridges 13 Service manual corrections and additions 14 HP LaserJet 4100mfp updates 15 Wl 24 pm ES VY 7 Ww NP a This newsletter introduces you to new
32. ia that is not warped short media cards RR this Popsan TechWeb document 13 5 or 13 6 Short Media Paper Jams paper jam especially if the media is warped and interfering with the fuser nip Developer Developer ghosting is a phenomenon Over charged toner on the developer causes this problem ghosting on noticed in early cartridges for the Approximately 7 000 cartridges were shipped before a counter early print HP LaserJet 2300 and 2300L printers measure was implemented Customers who purchased some of these cartridges It is most evident on images that have early cartridges may see this defect If a customer complains of this a solid or gradient fill after the margin issue their cartridge should be replaced with the latest version print at the top of the image The top cartridge approximately 47 millimeters of the image fill area will be darker than the rest of the fill area It is no coincidence that 47 millimeters is the circumference of the developer roller This defect is most noticeable in low humidity environments y TechWeb document Developer Ghosting White specks White specks or spots may appear on If you can see toner particles or paper dust stuck to the print cartridge or spots dark or black backgrounds when OPC drum replace the print cartridge REPE on panting EPI cl Change the media to another brand or type such as HP media to dark or black applications Also dark specks can k he eem nde
33. ing Windows 2000 typically prints using a Windows NT 4 0 print server that contains only the version 2 driver The printer driver on the laptop is identified as for example HP LaserJet 4000 Series PCL 6 Both the client and the server are running the same version 2 driver so there are no incompatibility issues However now the user takes a business trip to a remote site and connects to a shared printer of the same model The server for this shared printer has migrated to Windows 2000 and contains a version 3 driver also named HP LaserJet 4000 Series PCL 6 The client computer already has a printer driver named HP LaserJet 4000 Series PCL 6 but it is a version 2 driver Windows 2000 prefers to use a version 3 printer driver when it is available In this case because the print server at the remote site has a matching driver which is version 3 the Windows 2000 client will download this version 3 driver and will use it to print Once the user returns to the home office and tries to print problems will occur because the printer driver on the client is not the same as that on the server and the two printer drivers are incompatible What can I do There are three different strategies for being able to support Point and Print in a mixed operating system environment These strategies are not necessarily mutually exclusive but can in some cases be combined or partially used concurrently to ensure that all client computers are
34. ions of printer drivers and firmware Product firmware can change as offen as every three months That s why HP created the Proactive Notification Tool which can send product update alerts straight to your e mail You may customize the alerts so that you receive update notifications for only the specific products you support For example if you only wish to receive notifications for mid range HP Color LaserJet printer products you may enter only these products into your support alert profile Alerts may be scheduled so that you receive them weekly or monthly To access this feature go to http www hp com and click support amp drivers sign up for drivers and support alerts and then driver amp support alerts notifications We hope you take advantage of this helpful tool L Chosen your pr ductr Product HP cabe bed Preteen 2 To add a product chek on the product nas ated dies the add presdiort bution er part drsbie rlrk on the prodact gua wes 1o add X To x priit cick on a procici ii the mendo assu and then choke fhe rove prechact bainon aboar or uct double check on the procurt pou wu to remove Wise rabned wth the produ thal fhe er peiri ode chick on fhe rubagi baton This screen shows how you may customize the tool to send notifications for only the products you specifically request support amp drivers get assis
35. l to course HP LaserJet 9000 C8519 67909 4393 Select Printers LaserJet and scroll to course HP LaserJet 9000mfp C8523 60110 EWDE221J9000MFPW Select Printers LaserJet and scroll to course Training opportunities page 3 hp restricted Introducing the new HP LaserJet 2300 printer On April 2 HP introduced the HP LaserJet 2300 series printer replacing the HP LaserJet 2200 printer line The increased speed up to 25 ppm letter two line control panel display additional memory and enhanced EIO capabilities make this printer shine The suggested list price is very similar to the HP LaserJet 2200 family A one year return to bench warranty is standard on all models Additional drivers updated drivers and other valuable software for the HP LaserJet 2300 series printer is available on the HP Customer Care Web site at http www hp com support lj2300 Reliable desktop laser printing for business professionals and small workteams Configurations 2300L 2300 2300n 2300d 2300dn 2300dtn Part number Q2477A Q2472A Q2473A Q2474A Q2475A Q2476A Print speed letter 20 ppm 25 ppm 25 ppm 25 ppm 25 ppm 25 ppm Print speed A4 19 ppm 24 ppm 24 ppm 24 ppm 24 ppm 24 ppm Memory 32 MB RAM 32 MB RAM 48 MB RAM 48 MB RAM 48 MB RAM 48 MB RAM expandable expandable expandable expandable expandable expandable to 288 MB to 288 MB to 304 MB to 304 MB to 304 MB to 304 MB Parallel and USB standard standa
36. le discusses performance and cost per page issues when printing primarily black only pages with the HP Color LaserJet 4600 series printer The HP Color LaserJet 4600 printer has four print cartridges cyan magenta yellow and black After printing approximately 8 000 pages at 5 percent coverage with a cyan yellow or magenta cartridge the printer will prompt you to replace that cartridge The color print cartridges may need to be replaced more often than customers expect based on the number of color pages printed This happens because the life of each toner cartridge is dependent not only on toner but also on a photoconductive drum and developer that can wear during the printing process even when not printing with a particular color To conserve the color cartridges the HP Color LaserJet 4600 employs a mechanism for partially disengaging color cartridges from the printing process in order to prevent wear of the color photoconductive drums and developers during black only printing It takes up to six seconds to disengage or engage the color cartridges The printer uses this mechanism judiciously not only for performance reasons but because disengaging and engaging the cartridges can also affect the life of the drums and developers Getting the print engine ready for printing and then bringing it to idle cycling up and cycling down adds more weor especially if the color cartridges are fully engaged when the printer cycles down
37. n also happen to the printer any time it is exposed to temperatures colder than 3 C or 38 F for an extended period of time Display has Customers may notice that they have Make sure the purple connector is firmly attached to the formatter no back light characters on their control panel board and the control panel display but no back light TechWeb document 1 2300 Display Panel has No Back Light Microsoft Excel spreadsheets may make To reduce this noise try to have varying distances between the lines Excel clicking noise excessive noise as they are printed This is due to the line spacing and width of the lines used in the spreadsheet and make the lines a bit thicker TechWeb document Noises Customers May Hear Printer makes a sound approximately 30 seconds after the last job is printed The printer will rotate the fuser about of a turn approximately 30 seconds after the last print job is printed This rotation prevents the fuser from forming a flat spot due to the pressure and heat right after printing This is a normal action and needs no workaround TechWeb document Noises Customers May Hear Introducing the new HP LaserJet 2300 printer page 7 HP LaserJet 2300 issue Transfer roller Description Both the bushings and the transfer hp restricted Solution or workaround Click the link to view the full TechWeb document To eliminate the squeak replace both bushing
38. n from the embedded Web server This has been corrected e Third party DIMMs with a newer file structure might cause the printer to crash A fix to prevent this was implemented e Some files that contained HPGL 2 to generate an image would produce a black box instead of the desired image This has been corrected e Improvements were made to handle certain types of banner pages correctly e Additional fonts have been added The Replace Fuser Kit message would not clear after replacing the fuser This has been corrected Certain print jobs would clip images on A4 paper This has been corrected PostScript imaging has been improved Some localized language messages on the control panel had not been correctly translated They have been corrected Several PostScript enhancements have been added for performance improvements Performance has been improved on large volume jobs Customers using custom font DIMM solutions might see PCL code instead of the literal font name This has been corrected Some third party applications printed fonts incorrectly This has been corrected Localized language messages for supplies installed and cartridge installed have been updated HP LaserJet 4200 4300 updates hp restricted Paper pickup assembly 13 x or 60 x errors The call center has noted customer calls reporting HP Technical Marketing is setting up three part DOA units because of a pickup assembly defect in
39. oduct regains the READY status With the previous version of the firmware you could not use the asterisk symbol while dialing The asterisk is now available for use while dialing ADF best feeding practices Some customers have experienced paper jams with the HP LaserJet 4100mfp Automatic Document Feeder ADF Most of these jams can be avoided by following the feeding practices listed below When loading paper into the ADF make sure the paper stack is square and straight and the side guides are adjusted to the width of the page to be copied or scanned Be patient There is about a two second delay between when the paper is detected in the ADF and when you can press START This is a design feature to ensure paper is securely positioned and detected by document detect photosensor PS2 If you press START too quickly the product assumes you are copying a page from the glass Do not overload the ADF The ADF was designed to hold 30 sheets of 20 Ib 75 g m bond paper The paper stack should barely touch the bottom of the two triangles on the side guides see photo If the media to be copied through the ADF was previously folded flatten the media to the best of your ability Try to remove all wrinkles and folds from the paper If the media to be copied through the ADF was previously stapled it may be necessary to fan the corner of the page where the staple was inserted to prevent the pages from
40. olume involves transparency printing 3 Does the customer also complain of curl If so was the updated dc controller installed For more information see Curl below 4 Does this issue cause the customer not to purchase or to return the printer If so how many purchases were lost 5 Were sales of other HP products lost due to this issue What is the impact to future sales This feedback will be used for future product development Please let customers know that no fix is available or expected and that HP may or may not contact them regarding this issue Curl Curl can be measured by placing the transparency on a flat surface and measuring the distance from this surface to the edge of the transparency Curl may cause the projected transparency to appear distorted An updated de controller that will reduce the amount of curl and allow the transparencies to project with less distortion is available Please use the service note in order to update the dc controller The new dc controller increases the speed at which transparencies feed to engine speed from the previous setting of 4 speed Since the inter page gap the amount of space between pages in the paper path is also increased this does not significantly increase the overall print speed for transparencies The part number for the updated dc controller is RG5 6391 070CN If the dc controller has been updated the Printer Number on the Configuration Page will be 68 or
41. r intervention The COLOR BLACK MIX menu contains two other options MOSTLY COLOR PAGES and MOSTLY BLACK PAGES The MOSTLY COLOR PAGES option optimizes cost per page and throughput for the printer that is printing primarily color pages This setting is the same as with earlier firmware versions The MOSTLY BLACK PAGES option is the same as the AUTO option What about grayscale print jobs If customers select the Print in Grayscale option in the printer driver for a particular print job the HP Color LaserJet 4600 will disengage the color cartridges for the extent of the print job regardless of the firmware version or how the printer is configured in the COLOR BLACK MIX menu There is usually no speed penalty with this job option and costper page is minimized for the duration of the job The only time customers may see a speed penalty is when queuing grayscale jobs and non grayscale jobs back to back In that case there may be a pause of up to six seconds between jobs Grayscale printing tips Customers may reduce the frequency of color printing by selecting the Print in Grayscale option as the default setting in the printer s driver This is most effective when customers print through a print server If Print in Grayscale is the default in the print server driver print jobs will automatically print in grayscale Customers can override the Print in Grayscale setting at print time if desired HP Color LaserJet 4600 updates pa
42. rd standard standard standard standard HP Jetdirect 615n EIO print optional optional standard optional standard standard server Embedded Web server optional optional standard optional standard standard Automatic duplexer not available not available not available built in built in built in 250 sheet paper tray standard standard standard standard standard standard 500 sheet paper tray optional optional optional optional optional standard Two DIMM slots available on each model Requires at least 48 MB of RAM and an HP Jetdirect print server Requires an HP Jetdirect print server Introducing the new HP LaserJet 2300 printer page 4 hp restricted Firmware DIMM distinctions Accessories and supplies The HP LaserJet 2300 firmware DIMMs are specific to The following table lists part numbers for some of the printer models It is critical that a faulty DIMM be HP LaserJet 2300 series printer accessories and replaced with the proper DIMM in order to retain supplies functionality of that specific model The following table shows the DIMM for each model Description Park number 250 sheet tray and feeder unit C4793 67901 Model DIMM label Part number 500 sheet tray and feeder unit C7065 67901 HP LaserJet 2300L 321 Q2651 67902 Service manual Q2472 90908 HP LaserJet 2300 325 Q2651 67903 Service and support CD Q2472 60110 HP LaserJet 2300n 485 Q2677 67902 6 000 page print cartridge Q261
43. s and the transfer roller squeak roller can cause a squeaking noise p n RM1 0338 000CN for the transfer roller assembly which includes the left bushing and p n RC1 0922 000CN for the right bushing TechWeb document Noises Fuser idler Fuser idler rollers may squeak Replace the fuser p n RM1 0354 000Cn for 110V and p n rollers squeak RM1 0355 000CN for 220 TechWeb document Noises Corrupted Customers using square wave power Power cycle the printer If the printer does not power up correctly then square wave may experience a hard fail in the replace the fuser Square wave power sources are not recommended power can printer for example a backup power for the HP LaserJet 2300 series printer ania hard source that generates square wave OC TechWeb document Low Level Transient Errors fail 50 3 current such as solar cells or wind turbines connected to a square wave inverter A 50 3 error may appear 49 service There are a limited number of If your customer experiences this problem determine whether the error 62 HP LaserJet 2300 and 23001 printers SDRAM chip on the firmware DIMM is a Micron chip For more error or shipped to customers that may information see the Tech Web document below printer hangs experience 49 service errors 62 Tech Ebene EINIGE during boot errors or hanging during printer boot The main cause is an issue with the memory bus when using firmware DIMMs with SDRAM vendor
44. s other than Micron If you are unable to use the hyperlink above you can obtain this Service Note by going to the following URL hitp snserver mayfield hp com ServiceNotes Snwebsite defavult asp From the Service Note home page click on Search by Service Note Number enter 3207 and then click SEARCH Introducing the new HP LaserJet 2300 printer page 8 hp restricted EconoMode in the HP LaserJet 2300 printer What is it EconoMode is a feature provided in HP LaserJet printers that allows the printer to use less toner on each page Selecting this option will extend the life of the toner supply and will reduce the cost per page However it will also reduce print quality For example if you print a black square using EconoMode the square appears gray when printed How does it work EconoMode may be turned on or off through the printer s control panel but it is best to turn EconoMode on or off from the printer driver or a software program because these settings override the control panel settings HP does not recommend full time use of EconoMode If EconoMode is used full time when the average toner coverage is significantly less than five percent it is possible that the toner supply will outlast the mechanical parts in the toner cartridge If print quality begins to degrade under these circumstances the customer will need to install a new print cartridge even if there is toner remaining in the cartridg
45. setting has been set to CONTINUE for the OUT OF STAPLES condition and the device runs out of staples the printer will not continue e A 13 12 25 jam may be seen after detaching and reattaching the device Staples may be placed incorrectly in a print job that follows a staple jam Residual paper left in the printer after a jam is now diverted to the face up bin to help with jam clearing e When an unexpected paper size is sent to the device the job will be diverted to the face up bin to help eliminate a paper jam Stacker C8084A 030131 e When an unexpected paper size is sent to the device the job will be diverted to the face up bin to help eliminate a paper jam Residual paper left in the printer after a jam is now diverted to the face up bin to help with jam clearing HP Multifunction 021215 e The touch screen control panel message indicating that the output bin is full is displayed Finisher C8088A incorrectly Copy Processor 4 512 2 1 e HewlettPackard proprietary Board Analog Fax 1 07 e Unsatisfactory fax quality was addressed in this revision Accessory e Fax quality was improved significantly Q1314A The Fax Accessory page displayed an error code ff ff ff ff ff ff at a normal condition This was removed and now nothing will display under normal conditions e Previously if the printer was turned off or lost power while a fax job was queued the job would be lost but the file would remain on the hard
46. sor assembly in place This photo shows the location of the correctly seated flag HP Color LaserJet 5500 updates page 23 hp restricted What should I do If the flag is not broken instruct the customer to reseat the flag and close the ETB The printer will operate correctly again Warning Because the flag is most likely to break when the ETB is opened using only the right handle rather than both handles instruct the customer to open the ETB using both handles in the future The flag in this photo is broken If the flag is broken replace the ETB assembly p n C9656 69003 Because the flag alone cannot be replaced replace the entire assembly whether or not the assembly is damaged Rather than being locked in place the flag can now move freely A broken flag cannot hold the Calibration Sensor assembly in place and the printer will not calibrate correctly In addition when the flag is broken the right side of the ETB will begin shifting and rubbing which will damage it The following photos show some of the damage that can be done to the ETB This photo shows some minimal damage to the edge of the ETB This belt is severely damaged HP Color LaserJet 5500 updates page 24 hp restricted Printer driver issues in a mixed OS environment Note This article is a summary of a more detailed discussion of this issue For further detail including links to relevant Microsoft Knowledg
47. tance Lor drer downloads pale des EIE SOMES And Mp HEFIR E Erterre technolagy erwi product alerts support and demer spredealy for ET and x naw Printer driver and firmware update notifications page 2 hp restricted Training opportunities Do you want to learn more about our products but aren t sure where to find the training you need There are several ways to access HP LaserJet training Parts Direct Ordering Service and Support CDs can be ordered from HP Parts Direct Ordering https partsdirect hp com These CDs contain computer or Web based training modules as well as user documentation and service manuals Learning Utility The Learning Utility is an HP internal Web site where you can find Web based training modules as well as some instructor led training The following servers are Learning Center For our external partners a new training site called the Learning Center is being established It will make Web based training modules available to partners outside the HP firewall e Log in page htto vsslfpro compaq com plm e Directions for obtaining an account http vsslfpro zcce compaqg com Plm contact index html Since both the Learning Utility and available Americas http learning 1 americas cpqcorp net e htt learning2 emea c e http learning4 asiapac hp com the Learning Center are ne
48. w HP sites formerly Compaq sites new courses are still being added Current courses were available first and legacy courses are being added almost daily Product course name CD part number Learning Utility course Learning Center path to each course number select Available Courses view Grouped by Subject LaserJet Fundamentals H8989 60101 coming soon Select Printers LaserJet and scroll to course Elements of LaserJet 5851 1533 E9 10287 WB Select Printers Imaging Print Technology Fundamentals and scroll to course HP LaserJet 1150 1300 Q1334 60106 2405 Web based Select Printers LaserJet and scroll to course available May 2003 2403 Instructorled HP LaserJet 1200 1220 C7044 60107 EWDE22IJ1200 Select Printers LaserJet and scroll to course HP LaserJet 2300 Q2472 60110 available May 2003 757 Web based 756 Instructor led Select Printers LaserJet and scroll to course HP LaserJet 2500 amp 1500 Q2488 60105 4530 Web based Select Printers LaserJet and scroll to course available May 2003 4531 Instructor led HP LaserJet 3300mfp C9124 60129 EWDE221J3300MFPW Select Printers LaserJet and scroll to course HP LaserJet 4100mfp C9148 60107 coming soon Select Printers LaserJet and scroll to course HP LaserJet 4200 4300 Q2431 67901 EWDB224200 4300W Select Printers LaserJet and scroll to course HP LaserJet 4600 5500 C9656 60105 EWDE22CIJA600W Select Printers LaserJet and scrol
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