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Sun StorEdge SAN Customer Troubleshooting Guide, Release 3.1

1. ET Zone 1 D ns L 1 2h 3 4b 5 BD Zone 1 7 8 Le 9 10 i 41 12 Q3 4 13 14 F 5 6 15 16 ost 7 i Switch 2 Host Adapter Switch 0 IBA Host Adapter IBB Host Adapter Zone 1 IBA Host Adapter 7 LI gt IBB l Zone 1 3 4 Switches 0 2 and JT LA 5 Switches 1 3 5 6 a Nameserver Zone 1 1 gt 8 3 4 Switch 0 1 Switch 2 3 5 f Ports 1 F_ Ports 1 T 7 27 7 7 Ports vee orts Oink Switch 1 7 8 ie 9 10 Switch 0 and Switch 1 11 12 Segmented Loop Zone 1 Segmented Loop Zone 1 Ports 3 4 6 13 14 All Ports are SL 15 16 Switch 0 and Switch 1 Nameserver Loop Zone 1 and 1 respectively Switch 3 Ports 5 F 7 TL empty 8 TL FIGURE 29 Single Host Cascading Switches Connected to Sun StorEdge T3 Array and Local Storage Sun StorEdge A5200 Array and Sun StorEdge T3 Array 34 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Multihost FIGURE 2 10 shows two hosts connect to a maximum of four Sun StorEdge A3500 FC arrays FIGURE 2 11 shows two hosts connected to three Sun StorEdge A5200 arrays FIGURE 2 12 shows two hosts connected to four Sun StorEdge T3 array partner pairs FIGURE 2 13 shows two hosts connected to a Sun StorEdge T3 array Partner Group in
2. IBA IBB FIGURE 2 5 Single Host Connected to Multiple Sun StorEdge A5200 Arrays Troubleshooting for the Sun StorEdge SAN Release 3 1 e May 2002 Sun StorEdge A5200 Arrays IBA Swena IBB Host i Host Adapter DRE IBA PAR EE IBB Host Adapter ne IBA Switch 1 IBB Switch 0 SL Zone 1 Ports 1 2 3 4 6 Ports All SL SL Zone 2 Ports 5 7 8 FC Tape library Ports All SL Switch 1 SL Zone 1 Ports 1 2 3 4 6 Ports All SL SL Zone 2 Ports 5 7 8 Ports All SL FIGURE 2 6 Single Host Connected to Multiple Sun StorEdge A5200 Arrays and a Single FC Tape Library Chapter 2 Configurations 31 Sun StorEdge T3 array partner pairs Host Switches Host Adapter Host Adapter 7 E
3. FIGURE 2 7 Single Host Connected to Multiple Sun StorEdge T3 Array Partner Pairs 32 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Sun StorEdge T3 partner pairs Switch 0 a a En Ee 3 4 es 7 8 9 10 Host 11 12 Sun StorEdge A3500 FC Array 13 14 eee e Controller A Host Adapter J15 16 FC AL Port Controller A FC AL Port a Host Adapter 1 2 3 l 4 5 6 7 8 Controller A 9 10 FC AL Port 12 11 Controller A secs 13 tala FC AL Port x5 fis 16l Switch Hard zone 1 Ports 1 8 Hard zone 2 Ports 9 16 Switch 0 Switch 1 Nameserver Zone 1 Ports 1 2 4 Nameserver zone 1 Ports 1 2 4 Ports 1 F Ports 1 F 2 TL 2 TL 4 TL 4 TL l Segmented loop zone 1 Ports 14 15 16 Segmented loop zone 1 Ports 14 15 16 Ports All SL Ports All SL FIGURE 2 8 Single Host Connected to Multiple Sun StorEdge T3 Arrays and Multiple Sun StorEdge A3500FC Arrays Chapter 2 Configurations 33
4. Brocade has a U_Port or Universal Port This port can operate as an E_Port F_Port or FL_Port A port is defined as a U_Port when it is not yet fully connected or has not yet assumed a specific function in the fabric 60 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 General Troubleshooting This information in this chapter lists the broad steps on how a Sun trained representative approaches a SAN problem It lists various tools and resources available at each step Actual fault isolation techniques and troubleshooting case studies are not documented in this guide It is expected that using Storage Automated Diagnostic Environment for monitoring will vastly decrease the time consuming process of narrowing down the problem Sun StorEdge Network FC Switch Before any of the tools and resources are used to troubleshoot a Sun StorEdge network FC switch 8 or switch 16 switch the Sun trained representative first makes sure that the system is set up properly Setup Requirements m One Enterprise 450 Workgroup Server m Solaris 8 update 6 10 01 with all relevant Sun StorEdge SAN release 3 1 patches and packages The information found in Packages and Patches on page 17 is mandatory and must be installed in the order listed The assumption is that you are starting from an updated Solaris 8 update 6 10 01 installation m One Sun StorEdge T3 array Partner Pair 2 LUNs per brick m One Sun StorE
5. om MESSE Tool Topology Help After having selected a topology several functions are available in the graphical view 1 Clicking in the middle of an object or ina specific component of an object will display the status at the bottom of the page 2 Right clicking the background will present a zoom menu 3 Right clicking on an object will present a menu of functions available for that object 4 Right clicking on a link will present a menu of functions available for that link 5 Holding the Shift button while selecting objects allows to select multiple objects This can be used to move multiple objects at the same time XY Layout Save Layout Change Vertical FIGURE 3 2 Storage Automated Diagnostic Environment Topology Window Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Sansurfer GUI 2 08 22 or above SUNWsmgr Use the Sansurfer switch GUI to configure the Sun FC Network switches It is a useful monitoring tool as it gives real time performance data and error counters It also has a built in Port Test that allows connections and GBICs to be verified SANsurfer gt Previous Next n 3 v BI H x _ Back Apply Zoom Switch Statistics Outof buffers D Outofs Buffers JO ae 2 A mtriow Bufs ASIC 1 0 COFPartyASICO 0 COF Party ASIC 1 O COFCRC ASC O _ JO p Ferebus Ens ASI
6. 23 cfgadm_fp 4 configuration multihost 35 single host connected to multiple storage arrays 28 single host connected to one storage array 26 configuration examples 26 configuration guidelines 24 connections verifications using Sansurfer 49 D diagnostic tool Sansurfer GUI 49 Sun Explorer Data Collector SUNWexplo 50 T3Extractor 50 document purpose 2 scope 1 shell prompts viii typographic conventions viii using UNIX commands vii documentation accessing Sun documentation online xi F fabric attachment of 4 division of 3 21 fabric ports configuration of 2 registration of 2 fault isolation setup requirements 61 FC Tape Libraries configuration of 20 features fabric ports 2 new to 3 0 2 FL Ports connection 2 Index 71 H HBA configuration of 2 HBA port disabling 8 HBAs supported configurations 12 host operating environment rules 12 hosts supported configurations 11 l interconnections 1 InterSwitchLink ISL 13 L LUN T3 LUN with MPxIO 8 luxadm display 9 10 MPxIO 6 access to 6 disabling 7 enabling 7 features 7 path states 6 multiplatform links to Sun download center for software packages ix useful email aliases ix useful websites ix N name server zoning 3 N path multipathing 7 O operating environment required Solaris release 12 P packages supported 17 patches downloading using Sunsolve 12 supported 17 port
7. 16 Packages and Patches 17 Array Storage Rules 19 Fibre Channel FC Tape Libraries 20 Switch Port Types 21 Zones 21 Hard Zones 21 Name Server Zones 21 SL Zones 22 Zoning Rules 23 Cascading Rules 23 Rules for Adding and Removing Devices While the Hosts are Online 23 Guidelines for Configuration 24 Switches 24 Zones and Arrays 24 Zones and Storage 24 Configuration Examples 26 Single Host Connected to One Storage Array 26 Single Host Connected to Multiple Storage Arrays 28 Multihost 35 Sun StorEdge Network FC Switch 8 and Switch 16 Switch Diagnostic Tools 43 Storage Automated Diagnostic Environment 43 Storage Automated Diagnostic Environment Functions 44 iv Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 v Storage Automated Diagnostic Environment Agent Functionality 44 Storage Automated Diagnostic Environment Diagnostic Functionality 46 Running Diagnostic Tests From the GUI Window 46 v To Access the Diagnostic Tests 47 Sansurfer GUI 2 08 22 or above SUNWsmgr 49 Other Tools 50 Sun Explorer Data Collector SUNWexplo and T3Extractor 50 Capture and Sanbox API 50 Storage Automated Diagnostic Environment and Brocade 51 brocadetest 1M 52 Other Diagnostic Tools 53 supportShow 53 To Access the Brocade Silkworm Switch 58 Port Differences between Sun StorEdge Ports and Brocade Ports 60 Sun StorEdge Network FC Switch 61 Setup Requirements 61 Troubleshooting Steps 62 Brocade Silkworm Switch 64 Cont
8. Arbitrated Loop protocol SL_Port Segmented Loop Port A port connected to a private loop device SNDR Sun StorEdge Network Data Replicator formerly Sun StorEdge Remote Dual Copy T_Port An inter switch port one that is used to attach a port on one switch to a port on another switch TL_Port A Translated Loop Port on the Sun StorEdge T3 array Acronyms amp Glossary 69 Glossary Broadcast Zone Zone type used to filter broadcast traffic away from end nodes that cannot use or interpret it A port will broadcast to all ports in the same Broadcast Zone s in which the port is defined Broadcast zoning is primarily used for doing IP over Fibre Channel or when mixing IP and SCSI traffic on the switch These zones are not yet useful or interesting in Suns current SAN implementations Cascade Connection of two or more switches together to increase the number of available ports or to allow for increased distances between components of the SAN Fabric Fibre channel network built around one or more switches It is also common to refer to something as a Fabric device or being in Fabric mode When used in this context it simply means a public device capable of logging into a Fabric and having public loop characteristics as opposed to a private loop legacy device Hard Zones Hard Zones allow the division of the Fabric one or more Switch chassis into as many as 16 Fabric wide zones that define the ports that can communicate with each ot
9. L180 or L700 FC Tape unit You can configure either the Sun StorEdge L180 or L700 Tape Library with a switch m The Sun StorEdge L180 Tape Library requires one 16 port switch configured as two 8 port zones m The Sun StorEdge L700 requires a minimum of one 8 port switch and one 16 port switch m The switch may be zoned to allow up to four hosts per zone m You can configure a maximum of three StorageTek 9840FC drives per zone m A library may share a zone with up to three drives a single zone cannot have more than one tape library 20 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Switch Port Types Port Type Supported SL Ports Private loop Sun StorEdge A5200 array Sun StorEdge A3500FC array Sun StorEdge T3 array L180 or L700 FC Tape device TL Ports Translated loop Sun StorEdge T3 array F Ports Point to Point fabric HBA T Ports Trunk ports for switch cascading ISLs configured initially in Fabric port mode Zones Zoning allows the user to divide the switch ports into zones for more efficient and secure communication among functionally grouped nodes There are several types of zones and a port may be defined in any No port can be in all zone types simultaneously Hard Zones Hard zones isolate ports through internal switch hardware no communication across hard zone boundaries is possible Hard zoning provides a way of isolating a set of ports from other ports within the fabric desirable for
10. disabling on dual port card 8 ports F FL 3 isolation of 21 SL 2 T cascading 4 TL 3 R related documentation x rules adding and removing devices 23 array storage 19 cascading 23 zoning 23 S software unbundled supported 18 switch configuration guidelines 24 connection of 13 switch port types 21 switch tool Capture 50 Sanbox API 50 T TL ports Index 72 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 support of T3 arrays 3 translative loop ports 3 Ww websites for additional information 2 Z zone hard zone 3 name server 21 zones configuration guidelines 24 definition of 21 hard 21 name server orphan 3 SL 22 zoning name server 3 zoning rules 23 Index 73 Index 74 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002
11. security and resource dedication Up to sixteen hard zones are possible within a fabric A particular port may be placed in only one hard zone no overlapping hard zones If hard zones are enabled name server zones and SL zones do not communicate across defined hard zone boundaries Name Server Zones Name server zones allow the division of the fabric one or more Switch chasses into as many as 256 fabric wide zones each name server zone defines which ports or devices receive name server information as defined by the FC GS3 document If hard zones are enabled name server zones do not communicate across defined hard zone boundaries Up to 16 name server zones are possible within one hard zone Chapter 2 Configurations 21 22 SL Zones SL zones on the switch allow the division of the fabric into zones that define the ports that can communicate with each other A particular port may be placed in only one SL zone no overlapping SL zones If hard zones are enabled SL zones do not communicate across defined hard zone boundaries The switch does not prevent the user from creating an SL zone spanning more than one switch however the current release of the Sun StorEdge FC switch 3 1 requires the user not to extend the SL zone beyond one switch Zone Type Supported Behavior Hard Zone Supports Segmented Loop zones and name server zones Segmented Loop SL ports only zone Name Server Zone F Ports T Ports and TL Ports 1 The S
12. to attach fabric public devices Private loop devices are still configured by the Leadville driver and require no user intervention Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Examples cfgadm al Ap_Id Type Receptacle Occupant Condition c0 scsi bus connected configured unknown c0 dsk c0t0d0 disk connected configured unknown c0 dsk c0t1d0 disk connected configured unknown cl scsi bus connected configured unknown cl dsk clt6d0 CD ROM connected configured unknown c2 fc fabric connected unconfigured unknown c2 210000e08b030926 unknown connected unconfigured unknown c2 50020f2300000345 disk connected unconfigured unknown es fc fabric connected unconfigured unknown c3 210000e08b032901 unknown connected unconfigured unknown c3 50020f23000003c5 disk connected unconfigured unknown A Sun StorEdge T3 array partner pair is connected and showing up on c2 and c3 Currently the Sun StorEdge T3 arrays are unconfigured and not available to Solaris cfgadm c configure c2 50020 23000003d5 cfgadm al Ap_Id Type Receptacle Occupant Condition co scsi bus connected configured unknown c0 dsk c0t0d0 disk connected configured unknown c0 dsk c0t1d0 disk connected configured unknown cl scsi bus connected configured unknown cl dsk clt6d0 CD ROM connected configured unknown c2 fc fabric connected configured unknown c2 210000e08b030926 unknown connected unconfigured unknown c2 50020f2300000345 disk connect
13. 100 Host Adapter Board Test socaltest Sun StorEdge network FC switch 8 and switch 16 Switch Test switchtest Sun StorEdge T3 and T3 array Tests t30fdg t3test t3volverify Virtualization Engine Tests vediag veluntest Brocade Silkworm Test brocadetest From the Storage Automated Diagnostic Environment user interface you can select tests from the topology or from a list view When the tests execute the Storage Automated Diagnostic Environment initiates the test on the proper host You can retrieve test results by using the Test Manager selection from the GUI Running Diagnostic Tests From the GUI Window If you run the diagnostic test from the Storage Automated Diagnostic Environment main window you can easily access test configuration control and results using the buttons in the dialog boxes The test parameter options however are unique for each test and are illustrated in the individual sections with each test in this chapter 46 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Y To Access the Diagnostic Tests 1 Click the Diagnose link in the Storage Automated Diagnostic Environment main window 2 Click the Test link in the Diagnose page Ro SUN Storage Automated Diagnostic Environment Maintenance Monitor SERRE Report Utilitie Mmcoystems 20 56 001 diag245 central sun com DE Tools Diagnostics a J Diagnostics Diagnostics Test Manager Test Mar popup Set Defaults Test Arc
14. 2 6 0 26 25 26 25 27 Centigrade 78 77 78 77 80 Fahrenheit May 2002 2002 2002 1999 CODE EXAMPLE 3 3 switchshow Example Output diagl67 admin gt switchshow switchName diag167 switchType 34 switchState Online switchMode Native switchRole Subordinate switchDomain i switchld fffc01 switchWwn 10 00 00 60 69 20 le fc switchBeacon OFF Zoning ON Main port 0 sw Online E Port 10 00 00 60 69 10 71 25 diagl64 upstream port 1 No Module port 2 sw Online F Port 21 01 00 e0 8b 23 61 f9 port 3 No Module port 4 No Module port 5 No Module port 6 sw Online E Port 10 00 00 60 69 10 71 25 diagl64 port 7 sw Online F Port 21 00 00 e0 8b 03 61 f9 CODE EXAMPLE 3 4 ql show Example Output diagl67 admin gt qlshow Self 10 00 00 60 69 20 le fc domain 1 State Master Scope single AL_PA bitmap 30000000 00000000 00000000 00000000 Local AL_PAs not available Local looplet states Member 1 354 Online eas Looplet 1 offline Looplet 3 offline Looplet 4 offline Chapter 3 Sun StorEdge SAN Release 3 1 Diagnostic Tools 55 CODE EXAMPLE 3 5 diagShow Example Output diagl67 admin gt diagshow nTicks 0 Max 4473924 Diagnostics Status Tue Mar 19 14 04 30 2002 port 0 i 2 3 4 5 6 7 diags OK OK OK OK OK OK OK OK state UP DN UP DN DN DN UP UP pto 4086880 frTx 64382622 frRx 0 LLI_errs pt2 38616950 frTx 300398 fr
15. ABF4A1C000915F4d0s2 gt devices scsi_vhci ssd g60020 20000003c53abf4alc000915f4 c raw 8 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 luxadm display dev rdsk c6t60020F20000003C53ABF4A1C000915F4d0s2 DEVICE PROPERTIES for disk dev rdsk c6t60020F20000003C53ABF4A1C000915F4d0s2 Status Port Status Port Vendor Product ID WWN Node WWN Port A WWN Port B Revision Serial Num Unformatted capacity Write Cache Read Cache Minimum prefetch Maximum prefetch Device Type Path s A B O K O K SUN T300 50020 20000003c5 50020 23000003c5 50020 23000003d5 0117 096510 119514 500 MBytes Enabled Enabled 0x0 0x0 Disk device dev rdsk c6t60020F20000003C53ABF4A1C000915F4d0s2 devices scsi_vhci ssd g60020f20000003c53abf4alc000915f4 c raw Controller Device Address Class State Controller Device Address Class State devices pci 6 4000 SUNW gqlc 2 fp 0 0 50020 23000003d5 0 secondary STANDBY devices pci 6 4000 SUNW glc 3 fp 0 0 50020 23000003c5 0 primary ONLINE It would have two physical paths associated with it as well Note the Controller lines Also note the primary secondary paths as well as the STANDBY ONLINE states Chapter 1 Introduction 9 A Sun StorEdge A5200 array disk would look similar to the following example In the case of A5200s both paths are primary and ONLINE luxadm display dev r
16. C OO Far bus er Asap Frame bus Em ASIC ojo Frame bus Ens ASIC O 0 Frere bus Ene ASCI Fisme bus Ens ASIC 1 0 Fame Bus Ens ASIC 1 Frames Out ort 2 T Por gt 10010 091 5 4484s Pots T Por gt 100700 Faceplate Display click ports to select or double click to enter FIGURE 3 3 Sansurfer GUI Main Window For more information and to download the package go to http www sun com storage san Chapter 3 Sun StorEdge SAN Release 3 1 Diagnostic Tools 49 Other Tools Sun Explorer Data Collector SUNWexplo and T3Extractor Both the Sun Explorer Data Collector and the T3Extractor are essential data gathering tools that are required for service calls or escalations Both are command line host based tools that collect pertinent information you need to see the complete picture of the host Visit the following websites for more information and to download these tools Explorer http eservices central knowledge products explorer T3Extractor http hes west nws products T3 tools html Capture and Sanbox API The Capture and Sanbox API utilities are switch information gathering tools Currently m Capture is supported for field engineer use only but not for customer use a T3 Extractor and Capture are available with Explorer 3 5 1 m There is no support for the Sanbox API For more information and to download these utilities go to http diskworks ebay SW sw html Note You can g
17. Name TTL sec NL 0312e4 3750702 40 E423 2002008 34 26 50 02r 0E T2000 00 Sai 2c na FC4s FCP SUN T300 0118 Fabric Port Name 20 02 00 60 69 10 71 25 NL 031ee8 3 50 02 0f 23 00 00 3e e5 50 02 0f 20 00 00 3e e5 na FC4s FCP SUN T300 0118 Fabric Port Name 20 0e 00 60 69 10 71 25 The Local Name Server has 2 entries Note nsShow is a listing of worldwide names WWNs of the devices connected to the switch To Access the Brocade Silkworm Switch You can access the Silkworm switches in multiple ways m Telnet via a standard RJ 45 Ethernet port a The front panel 2800 only a serial connection 2400 only a The WebTools GUI The serial connection available on the 2400 switch is intended for initial IP address configuration only Once the IP address is configured the switch is to be accessed via telnet or the WebTools GUI The Front Panel access method on the 2800 switch can be used to run most commands that the switch supports However the screen is limited in size and messages are restricted to one or two lines of output Once the IP addressed is configured through the front panel further switch setup and diagnostics can be run via a telnet connection or the WebTools GUI The WebTools GUI is a separately licensed feature All Brocade switches that are sold by Sun Professional Services should come with the license pre installed WebTools can be accessed via a standard web browser Netscape or Microsof
18. Rx 12 LLI_errs pt6 28852033 frTx 235091315 frRx 111 LLI errs pt7 331090679 frTx 8930476 frRx 31l DLI errs Central Memory OK Total Diag Frames Tx 8318 Total Diag Frames Rx 8911 CODE EXAMPLE 3 6 crossPortTest Example Output diagl67 admin gt crossporttest 1000 1 Running Cross Port Test The 1000 is the number of passes the 1 denotes singlePortAlso mode which allows the test to be run on a single port with a loopback connector plug inserted 56 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 CODE EXAMPLE 3 7 loopPortTest Example Output diagl64 admin gt loopporttest 100 2 0x7e7eve7e 4 Configuring L port 2 to Cable Loopback Port done Will use pattern 7e7e7e7 7e7e7e7 7e7e7e7 7e7e7e7 Running Loop Port Test passed Configuring Loopback L port s back to normal L POrt Sister done Note The syntax is loopporttest lt num_passes gt lt port gt lt user_pattern gt lt pattern_width gt The loopPortTest only works on logged in L Ports To test ports with Loopback connectors use crossPortTest CODE EXAMPLE 3 8 spinFab Example Output diagl67 admin gt spinfab 1 0 0 spinFab0 running spinFab0 Completed 1 megs status passed port 0 test status 0x00000000 passed Chapter 3 Sun StorEdge SAN Release 3 1 Diagnostic Tools 57 58 CODE EXAMPLE 3 9 nsShow Example Output diagl64 admin gt nsshow Type Pid Cos PortName Node
19. a recherche et le d veloppement du concept des interfaces d utilisation visuelle ou graphique pour l industrie de l informatique Sun d tient une licence non exclusive de Xerox sur l interface d utilisation graphique Xerox cette licence couvrant galement les licenci s de Sun qui mettent en place l interface d utilisation graphique OPEN LOOK et qui en outre se conforment aux licences crites de Sun CETTE PUBLICATION EST FOURNIE EN L ETAT ET AUCUNE GARANTIE EXPRESSE OU IMPLICITE N EST ACCORDEE Y COMPRIS DES GARANTIES CONCERNANT LA VALEUR MARCHANDE L APTITUDE DE LA PUBLICATION A REPONDRE A UNE UTILISATION PARTICULIERE OU LE FAIT QU ELLE NE SOIT PAS CONTREFAISANTE DE PRODUIT DE TIERS CE DENI DE GARANTIE NE S APPLIQUERAIT PAS DANS LA MESURE OU IL SERAIT TENU JURIDIQUEMENT NUL ET NON AVENU SS com Ca Adobe PostScript Contents Useful Websites ix Useful Email Aliases ix Links to Sun Download Center for software packages ix Related Sun Documentation x Scope 1 Features 2 Fabric Ports 2 Translative Loop 3 Name Server Zoning 3 Cascading T Ports 4 cfgadm_fp 4 Examples 5 Sun StorEdge Traffic Manager 6 Path States 6 Sun StorEdge SAN release 3 1 Features for Sun StorEdge Traffic Manager 7 Sun StorEdge Network FC Switch 8 and Switch 16 Supported Configurations 11 Hosts 11 Host Operating Envrironment Rules 12 Arrays 12 Supported Host Bus Adapters 12 Supported Hardware 13 Brocade Supported Configurations 14 QuickLoop
20. ame Server zone SL zone Maximum number of arrays per SL zone 8 Maximum initiators per LUN 2 Maximum initiators per zone 2 1 The host must be connected to the F Port on the switch Sun StorEdge T3 array must be connected to the TL port of the switch 2 This implies 2 initiators 2 hosts for simple arrays T3WG but 4 initiators 2 hosts for a partner pair T3ES Eash host has one path to each of the Sun StorEdge T3 arrays in the partner pair Chapter 2 Configurations 19 The Sun StorEdge A3500FC array is not supported on a host that has the Sun StorEdge Traffic Manager enabled with Sun StorEdge Traffic Manager supported devices or has Fabric devices connected TABLE 2 9 Supported Features of the Sun StorEdge A3500FC Array Feature Supported Cascading No Zone Type SL zone only Maximum number of arrays per SL zone 4 Maximum initiators per SL zone 2 TABLE 2 10 Supported Features of Network Attached Storage and SNDR Supported Cascading Fabric name server zone Zone Type Fabric name server zone HBA as F Port pt to pt Maximum device ports per zone 812 1 With the PCI dual Fibre Channel Network Adapter HBA only physical port 2 can be used for FCIP 2 With the CPCI Dual Fibre Channel Network Adapter HBA only physical port 1 can be used for FCIP Fibre Channel FC Tape Libraries Both the L180 and L700 FC Tape Libraries require StorageTek 9840 FC tape drives You must upgrade to the most recent software for each
21. ase 3 1 May 2002 Host Switches Fibre optic cables Sun StorEdge A5200 Array IBA IBB FIGURE 2 2 Single Host Connected to One Sun StorEdge A5200 Controller Module Host Switches Host Adapter Host Adapter Fibre optic cables Sun StorEdge T3 array partner pair FIGURE 2 3 Single Host Connected to One Sun StorEdge T3 Array Partner Pair Chapter 2 Configurations 27 28 Single Host Connected to Multiple Storage Arrays FIGURE 2 4 shows one host connected through fiber optic cables to Sun StorEdge A3500FC controller modules You can connect controller modules in the same or separate cabinets FIGURE 2 5 shows one host connected to multiple Sun StorEdge A5200 arrays FIGURE 2 6 shows one host connected to Multiple Sun StorEdge A5200 arrays and a Single FC Tape library FIGURE 2 7 shows a single host connected to multiple Sun StorEdge T3 array partner pairs FIGURE 2 8 shows a single host connected to muliple Sun StorEdge T3 arrays and multiple Sun StorEdge A3500FC arrays FIGURE 2 9 shows a single host with cascading switches connected to a Sun StorEdge T3 array and a local storage Sun StorEdge A5200 array and Sun StorEdge T3 array Note You can attach different types of st
22. ate frames to public frames and vice versa m Devices connected to TL Ports are registered with the name server on the switch m Devices connected to TL Ports cannot communicate with devices on SL Ports In the current phase only the Sun StorEdge T3 array is supported on TL Ports Refer to the SANbox 8 Fibre Channel Switch Installer s and User s Manual rev 5 for more information Name Server Zoning Name server zones allow the division of the fabric one or more switch chassis into as many as 256 fabric wide zones that define which ports or devices receive name server information If hard zones are enabled name server zones will not communicate across hard zone boundaries m A name server zone is only valid if enabled m Only ports that register with the name server can be in a name server zone that is F FL Ports and TL Ports m If name server zones are used on a switch in which hard zones are defined the name server zones must not overlap hard zone boundaries m Name server zones operate fabric wide regardless of fabric configuration but within hard zone boundaries m There is a maximum of 256 name server zones with a maximum of 16 name server zones per hard zone a The switch allows ports to be in more than one name server zone however this is not supported in this phase a When a port receives name server information it will receive information about all ports in the name server zone in which the port is assi
23. ather the same information by querying the Storage Automated Diagnostic Environment that you can gather using the sanbox API These methods are completely supported unlike command line sanbox API usage 50 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Brocade Diagnostic Tools The tools available for troubleshooting differ from the original release of the Sun StorEdge SAN 3 0 Since then Sun StorEdge Stortools 4 x and Network Storage Agent 2 1 have had their functionality combined into a single diagnostic package called the Storage Automated Diagnostic Environment Brocade Silkworm switches also have their own GUI called WebTools Storage Automated Diagnostic Environment and Brocade With the Storage Automated Diagnostic Environment 2 0 release Brocade is now supported under the same diagnostic framework as the rest of the Sun SAN product family This support includes monitoring for error and alert conditions revision checking graphic topology display and fault isolation diagnostics Note Patch 112580 01 or higher is required with Storage Automated Diagnostic Environment 2 0 for Brocade support Chapter 3 Sun StorEdge SAN Release 3 1 Diagnostic Tools 51 52 brocadetest 1M The Storage Automated Diagnostic Environment has incorporated the launching of various Brocade Silkworm switch diagnostic tests under one Storage Automated Diagnostic Environment test brocadetest 1M This test is launched with
24. ay 40 Troubleshooting for the Sun StorEdge SAN Release 3 1 e May 2002 Tape libraries The tape library controller is accessible to one host only FIGURE 2 14 Multi Host with Cascading Switches Connected to FC Tape Sun StorEdge T3 Note You must enable Sun StorEdge Traffic Manager software for failover across multiple hosts to function The mp_support on the Sun StorEdge T3 array should be set to mpxio Chapter 2 Configurations 41 42 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 CHAPTER 3 Sun StorEdge SAN Release 3 1 Diagnostic Tools This chapter provides an overview of the tools you can use to monitor diagnose troubleshoot and gather information on the Sun StorEdge Network FC Switch 8 and Switch 16 switches and the Brocade Silkworm switches Sun StorEdge Network FC Switch 8 and Switch 16 Switch Diagnostic Tools Storage Automated Diagnostic Environment The Storage Automated Diagnostic Environment is a host based online health and diagnostic monitoring tool for storage area network SAN and direct attached storage DAS devices The Storage Automated Diagnostic Environment offers the following features A common web based user interface for device monitoring and diagnostics a Distributed test invocation by means of lists or topology m Topology grouping for multi level hosts and components m Alternate master support for redundancy m Revision checking 43 a Remote notificati
25. balance round robin load balance round robin Chapter 1 Introduction 7 For individual host bus adapter control first retrieve a list of Fibre Channel adapters on the host ls 1 dev fc total 12 lrwxrwxrwx 1 root root 49 May 3 15 43 fp0 gt devices pci 6 4000 SUNW qlc 2 fp 0 0 devctl lrwxrwxrwx 1 root root 49 May 3 15 43 fpl gt devices pci 6 4000 SUNW glc 3 fp 0 0 devctl lrwxrwxrwx 1 root root 55 May 3 19 43 p2 gt devices pci 6 4000 pci 4 SUNW glc 4 fp 0 0 devctl lrwxrwxrwx 1 root root 55 May 3 15 43 fp3 gt devices pci 6 4000 pci 4 SUNW glc 5 fp 0 0 devctl lrwxrwxrwx 1 root other 55 May 10 11 56 fp4 gt devices pci 6 2000 pci l SUNW glc 4 fp 0 0 devctl lrwxrwxrwx 1 root other 55 May 10 11 56 fp5 gt devices pci 6 2000 pci 1 SUNW glc 5 fp 0 0 devctl Then modify the kernel drv qlc conf file as shown in the example name qlc parent pci 6 4000 unit addres 2 Sun StorEdge Traffic Manager disable yes This would disable the single port HBA denoted in this example by p0 To disable one port on a dual port card denoted by fp2 fp5 name qlc parent pci 6 2000 pci 1 unit address 5 Sun StorEdge Traffic Manager disable yes This would disable the HBA port denoted by fp5 A T3 lun with Sun StorEdge Traffic Manager enabled would look similar to this CODE EXAMPLE 1 2 ls l dev rdskc6t60020F20000003C53
26. be converted to a Fabric Loop Attach FLA compliant FL_Ports by disabling the QL mode on that port Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Packages and Patches The packages and patches found in TABLE 2 6 are mandatory and must be installed in the order listed The assumption is that you are starting from an updated Solaris 8 update 6 10 01 installation Refer to the most current Sun StorEdge SAN release 3 1 Release Notes and Sunsolve for the most recent patches and packages beyond the levels listed below TABLE 2 6 Patch or Package SUNWsan SUNWcfpl SUNWcfplx Ti Tr LT 11 111 111 111 1412 07 1095 07 1096 03 1097 07 413 07 846 03 847 01 SUNWstade 1 12580 01 SUNWsmgr 1 11096 03 Solaris 8 6 01 Minimum Required Packages and Patches Solaris 8 Recommended and Security Patches SAN Foundation package cfgadm plug in 32 bit package cfgadm plug in 64 bit package Sun StorEdge Traffic Manager patch fcp fp fc1t usoc drivers patch fcip driver patch qlc driver patch luxadm libg_fc liba5k patch cfgadm_fp plugin patch SANWsan patch SAN Foundation Kit patch Storage Automated Diagnostic Environment package Brocade patch SANsurfer Switch Manager 2 08 22 package Sun switches only SANsurfer patch Sun switches only Chapter 2 Configurations 17 Unbundled Software For a list of unbundled software refer to TABLE 2 7 TABLE 2 7 Unbundled Soft
27. description of each Fabric Ports All ports on the switch are capable of being configured as fabric ports This allows public devices to connect to the switch Currently Sun supports only the host bus adapters running the correct version of FCODE and Leadville driver stack to be configured as F Ports No storage can be configured on a fabric port Also the switch will handle host bus adapters being connected via FL Ports Public Loop which is currently not supported The only supported configuration is F Ports point to point for public host bus adapters It should be noted that the switch default setting is FL Port and therefore must be changed at the time of installation to the supported F Port for HBAs Fabric ports register with the name server on the switch You can still configure the host bus adapters as private loop devices By placing the switch port into SL Port mode the host bus adapter will configure itself as a private loop device able to be zoned with other private loop only devices for example Sun StorEdge A5200 arrays or Sun StorEdge A3500FC arrays Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Translative Loop Translative Loop Ports TL Ports allow private loop devices to communicate to off loop devices such as host bus adapters connected to F Ports and private devices on other TL Ports You can achieve this connectivity by having a translation function at each TL Port which translates priv
28. dge A5200 array 22 disks m Four FC switches 2 local 2 remote a Storage Automated Diagnostic Environment software package 61 62 Troubleshooting Steps The following steps are how a Sun trained representative isolates and troubleshoots a problem Step 1 Discover the Error Using the Following Tools m Storage Automated Diagnostic Environment messages mw var adm messages m Application specific errors Step 2 Determine the extent of the problem Using the Following Tools m cfgadm al output m luxadm e port output a Storage Automated Diagnostic Environment topology view a Multipathing information Sun StorEdge Traffic Manager VxDMP Note The information gathered here will determine on which subsection to focus attention Host to Switch Switch to Switch cascaded or Switch to Storage Step 3 Check the Array Status m Open a telnet session to the Sun StorEdge T3 array m Refer to the luxadm display output for Sun StorEdge A5200 arrays a RAID Manager cli utilities for Sun StorEdge A3500FC arrays m Storage Automated Diagnostic Environment instrumentation reports LED status a Explorer T3Extractor output Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Step 4 Check the Switch Status Capture Explorer output SANsurfer GUI LED status online offline Port Modes SL TL F Nameserver Information Note The Storage Automated Diagnostic Environment is used to detect user confi
29. dsk c6t200000203719EB58d0s2 DEVICE PROPERTIES for disk dev rdsk c6t200000203719EB58d0s2 Status Port A O K Status Port B O K Vendor SEAGATE Product ID ST39103FCSUN9 0G WWN Node 200000203719eb58 WWN Port A 210000203719eb58 WWN Port B 220000203719eb58 Revision 034A Serial Num LS4563930000 Unformatted capacity 8637 338 MBytes Read Cache Enabled Minimum prefetch 0x0 Maximum prefetch Oxffff Location In the enclosure named DPL4 Device Type Disk device Path s dev rdsk c6t200000203719EB58d0s2 devices scsi_vhci ssd g200000203719eb58 c raw Controller devices pci 6 2000 pci 1 SUNW qlc 5 fp 0 0 Device Address 220000203719eb58 0 Class primary State ONLINE Controller devices pci 6 2000 pci 1 SUNW qlc 4 fp 0 0 Device Address 210000203719eb58 0 Class primary State ONLINE Refer to the Sun StorEdge Traffic Manager Installation and Configuration Guide for further details on installing and administering Sun StorEdge Traffic Manager 10 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 CHAPTER 2 Configurations This chapter contains information and instructions for configuring your Sun StorEdge or Brocade Silkworm switches with one or more hosts and storage Sun StorEdge Network FC Switch 8 and Switch 16 Supported Configurations To support a high availability environment use these configurations to ensure switch redundancy See the example diagrams later in th
30. e Part Number SANbox Installer User s SANbox 16STD Fibre Channel Switch 875 3141 10 information Installer s User s Manual SANbox 8 Fibre Channel Switch 875 3142 10 Installer s User s Manual SANbox 8 16 Switch Management 875 3060 10 User s Manual SANbox 8 16 Switch Management 875 3143 10 User s Manual Latest Information Sun StorEdge Network FC Switch 8 and 816 0842 10 Software Switch 16 Release Notes Arrays Latest Information Sun StorEdge A5000 Product Notes 805 1018 13 Sun StorEdge T3 Disk Tray Release1 806 1497 12 Notes Late news Best Sun StorEdge A3x00 A3500 FC Best 806 6419 10 Practices Practices Guide Latest Information Sun StorEdge A3500FC Release Notes 805 7758 11 Other Sun StorEdge T3 Array Sun StorEdge T3Array to Sun StorEdge 816 2096 10 Components Switch Network FC Switch Configuration Guide Traffic Management Sun StorEdge Traffic Manager 816 1420 10 Installation and Configuration Guide Hub information Sun StorEdge FC 100 Hub Installation 805 0315 12 and Service Manual Storage Rackmount information Rackmount Placement Matrix 805 4748 xx Cabinet Online Software RAID software RAID Manager 6 22 User s Guide 806 0478 10 manpage cfgadm utility cfgadm_fp 1 Check for the latest updates at http sunsolve sun com x Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Accessing Sun Documentation Online A broad selection of Sun system documentation is located at http www sun com p
31. e supported in 1 GB mode only 2 Brocade Silkworm 2400 2800 and 3800 FC Switches may be intermixed Interoperability with other vendor switches is not supported at this time TABLE 2 5 Applications Utilities Supportability Matrix Name Version Patches VERITAS Volume Manager 3 2 GA 111413 05 111904 04 111909 04 SUNWstade 2 0 112580 01 Chapter 2 Configurations 15 16 QuickLoop QuickLoop QL is a feature of the Brocade Silkworm switches that allows hosts with host bus adapters HBAs that are not fully Fabric aware to communicate with other devices attached to the switch In addition QL allows switches to replace hubs in a private loop environment QL is a separately licensed product Note For the Brocade Sun StorEdge SAN 3 1 phase Sun StorEdge A5200 arrays and Sun StorEdge A3500FC arrays still need to be configured as a Quickloop port Sun StorEdge T3 arrays do not need Quickloop nor do Host Bus Adapters Sun StorEdge T3 arrays will autoconfigure as L Ports and HBAs will autoconfigure as F Ports Features a A maximum of 126 devices are allowed within a single QL a Ports looplets of up to two switches can be included in a QL m Each looplet supports transfer rates of up to 100 MB sec and multiple concurrent transfers can occur in multiple looplets Hosts that are attached to QL can communicate to all devices in the same QL m Other public hosts can communicate to all devices in QL a Individual QL ports can
32. ed configured unknown c3 fc fabric connected unconfigured unknown c3 210000e08b032901 unknown connected unconfigured unknown o3 50020F23000003 5 disk connected unconfigured unknown Chapter 1 Introduction 5 Multiple controllers can be configured in the same command line to save time cfgadm c configure c2 c3 Unconfiguring devices is similar cfgadm c unconfigure c2 c3 See the Sun StorEdge SAN release 3 1 Installation and Configuration Guide or the cfgadm_fp 1M manpage for further details Sun StorEdge Traffic Manager Sun StorEdge Traffic Manager provides N way multipath access to I O devices as well as path management capabilities Sun StorEdge Traffic Manager is released as a component of Solaris The fundamental change that Sun StorEdge Traffic Manager delivers is to restructure the device tree to permit a multipath device to be represented as a single device instance in Solaris Sun StorEdge Traffic Manager has various path states to show how the system is currently running m Primary Path Path to LUN disk through controller that it resides on m Secondary Path Path to LUN disk through alternate controller Path States ONLINE Path is available and will be used for I O STANDBY Path is available but will not be used for I O OFFLINE Path is unavailable Note Currently only the Sun StorEdge array uses the ONLINE STANDBY convention The Sun StorEdge A5200 array has an ONLINE ONLINE state 6 Trouble
33. ed representative approaches a Brocade problem in a SAN environment It lists various tools and resources available at each step Step 1 Discover the Error Using the Following Tools m Storage Automated Diagnostic Environment messages and alerts mw var adm messages m Application specific errors Step 2 Determine the extent of problem using the Following Tools m cfgadm al output m luxadm e port output m Storage Automated Diagnostic Environment Topology error display a Multipathing information Sun StorEdge Traffic Manager and VxDMP Note The information gathered thus far will determine which subsection on which to focus Host to Switch Switch to Switch cascaded or Switch to Storage Step 3 Check Array Status m Open a telnet session to the Sun StorEdge T3 array m Refer to the luxadm display output for Sun StorEdge A5200 arrays a Raid Manager Healthcheck for the Sun StorEdge A3500FC arrays a Storage Automated Diagnostic Environment instrumentation reports m LED status m Explorer T3Extractor output Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Step 4 Check switch status Explorer output support Show output WebTools GUI LED Status Storage Automated Diagnostic Environment instrumentation reports Port Modes F L E online offline Nameserver Information nsshow nsallshow Step 5 Start Testing FRUS Storage Automated Diagnostic Environment tests such as the brocadetest 1M qicte
34. egmented Loop SL zones and name server zones translated loop zones must be in different hard zones on a switch 24 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 TABLE 2 11 Arrays Zones and Initiators Array Sun StorEdge A3500FC array Sun StorEdge T3 array Maximum Arrays Zone 4 8 8 Sun StorEdge T3WG or 6 Sun StorEdge T3ES Maximum Initiators Zone 2 2 for a single array 4 for a partner pair Chapter 2 Configurations 25 Configuration Examples Single Host Connected to One Storage Array Note The Sun StorEdge A5200 array is not supported at this time FIGURE 2 1 shows one host connected through fiber optic cables to one Sun StorEdge A3500FC controller module Each controller module has two Fibre Channel ports FIGURE 2 2 shows one host connected through fiber optic cables to one Sun StorEdge A5200 controller module Each controller module has two Fibre Channel ports FIGURE 2 3 shows one host connected through fiber optic cables to one Sun StorEdge T3 array partner pair Sun StorEdge A3500FC Arrays Host Switches Controller A Host adapter FC AL ports Controller B Host adapter P FC AL ports SCSI x 5 Fibre optic cables Drive tray x 5 FIGURE 2 1 Single Host Connected to One Sun StorEdge A3500FC Controller Module 26 Troubleshooting for the Sun StorEdge SAN Rele
35. egmented Loop zone and the name server zones cannot co exist in the same hard zone Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Zoning Rules a A minimum of one switch port per zone A maximum of 16 zones per 16 port switch a maximum of 30 zones for cascading 16 port to 16 port switches a Only port based zoning is supported m Zones are non overlapping except in cascading switches in which ISL can be shared across name server zones that exist in the same hard zone m Server and storage may be in the same name server zone across interswitch links ISLs on separate switches This enables you to have servers at a recovery site It also means you can have local and remote storage in the same zone so that storage can be mirrored at both locations Cascading Rules a Hub to switch connectivity is not supported a Maximum of two switches cascaded in series a Maximum cascading distance is ten kilometers a A maximum of two switches can be cascaded Both 8 port to 16 port and 16 port to 8 port switch connectivity is supported Rules for Adding and Removing Devices While the Hosts are Online You can add all initial and additional storage devices while the host is online except the Sun StorEdge A3500 FC array which requires rebooting the host on the first LUN addition In high availability configurations where alternative methods to reconstruct the data exist you can remove a device or path Host volume manage
36. ents v vi Troubleshooting for the Sun StorEdge SAN Release 3 1 e May 2002 Preface This document provides guidance for locating and troubleshooting problems for the Sun StorEdge network FC switches and Brocade Silkworm Fibre Channel switches Refer to the Sun Network Storage Product Page at http www sun com storage san for the most recent product information and recent product patches News about changes to SAN supported configurations and product update patches are available at this site Copies of product documentation are also available here The Sun StorEdge network FC switches operate with three Sun StorEdge storage platforms the Sun StorEdge A3500FC array the Sun StorEdge A5200 array and the Sun StorEdge T3 array Check SunSolve sun com for current patch levels on your storage platforms Using UNIX Commands This document may not contain information on basic UNIX commands and procedures such as shutting down the system booting the system and configuring devices See one or more of the following for this information m Solaris Handbook for Sun Peripherals a AnswerBook2 online documentation for the Solaris operating environment a Other software documentation that you received with your system vii Typographic Conventions Typeface AaBbCc123 AaBbCc123 AaBbCc123 Meaning The names of commands files and directories on screen computer output What you type when contrasted with
37. gned a All ports not defined as being part of any enabled name server zone are name server zone orphans Name server zone orphans are all listed in the Name Server Orphan Zone Chapter 1 Introduction 3 4 Cascading T Ports In the Sun StorEdge SAN release 3 1 switches are allowed to be cascaded together Cascading is allowed with either shortwave or longwave GBICs Use of shortwave GBICs allows a higher port count in a local configuration The use of longwave GBICs and long haul fiber optics allows users to reach geographically separated storage and servers perhaps for disaster recovery purposes T Ports Trunking Ports provide the switch to switch connections Any F or FL port is capable of being configured as a T Port once the physical connection is made No user intervention is required other than ensuring the port type is either F or FL before connecting the switches You can cascade a maximum of two switches with one ISL hop between the initiator and target with distances of 10 meters and 10 kilometers ISL hops do not include the connections between hosts and switches or between switches and storage For further information please refer to the Sun StorEdge Network FC Switch 8 and Switch 16 Configuration Supplement Disaster Tolerant Configurations 816 3652 10 cfgadm_fp In order to have fabric devices seen by the operating system they must be configured through the cfgadm framework A fabric plug in to cfgadm is used
38. guration errors that may not show up as hard errors anywhere else For example a user might accidentally change an HBA port to SL mode when it was previously F mode Step 5 Start Testing the FRUs Storage Automated Diagnostic Environment Functional Tests switchtest qlctest SANsurfer GUI port tests Sun StorEdge T3 array tests Sun StorEdge A3500FC health check The conclusion of these tests isolate the problem to a FRU to be replaced The Sun trained representative then refers to the appropriate hardware manual for FRU replacement procedures Step 6 Verify the Fix var adm messages Storage Automated Diagnostic Environment agent status Storage Automated Diagnostic Environment functional tests Sun StorEdge Traffic Manager or VxDMP to return to normal path conditions General Troubleshooting 63 64 Brocade Silkworm Switch This section highlights the differences of troubleshooting with a Brocade Silkworm configuration to that of a configuration that contains the current Sun StorEdge Network Fibre Channel family of switches Current support is limited to diagnosing failures down to the FRU level In Sun s support model the entire Brocade Silkworm switch is considered a FRU Many of Brocade s internal diagnostics and messages while useful for depot or Root Cause Analysis situations are not ultimately pertinent to a Sun Field Engineer trying to isolate to a FRU This section lists the broad steps on how a Sun train
39. her A particular port may be placed in only one Hard Zone no overlapping Hard Zones If Hard Zones are enabled Name Server Zones and SL Zones will not communicate across defined Hard Zone boundaries Name Server Zones allow the division of the Fabric one or more Switch chassis into as many as 256 Fabric wide zones that define which ports or devices receive Name Server information If Hard Zones are enabled Name Server Zones will not communicate across defined Hard Zone boundaries Private Loop An Arbitrated Loop without a Fabric switch Public Loop An Arbitrated Loop attached to a Fabric switch Segmented Loop A set of ports that behave as one private loop Zone A set of ports and their connected devices zone that behave as a single private loop SL Zones on the switch allow the division of the Fabric one or more Switch chassis into Fabric wide zones that define the ports that can communicate with each other Zoning Zoning allows the user to divide the Fabric ports into zones for more efficient and secure communication among functionally grouped nodes There are several types of zones and a port may be defined in any No port can be in all zone types simultaneously Acronyms amp Glossary 70 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Index SYMBOLS kernel drv qlic conf 8 kernel drv scsi_vhci conf 7 A arrays configuration guidelines 24 supported configurations 12 C cascading 20 cascading rules
40. hives lt lt Use the buttons on the left to go to the appropriate Test function Test from Topology Execute test from the Site Topology Test from List Execute test from a list of physical devices Test Manager View and control test execution Test Defaults Set the default options for each available test Test Archives Review the results of archived tests You can run Storage Automated Diagnostic Environment diagnostic tests from the test list or from a topology The functional tests are designed to test the target FRU and operate on in band or out of band data paths The Storage Automated Diagnostic Environment will cause the test to be run on the appropriate Host Note You can invoke the Link Test by right clicking on the link displayed in the Test from Topology Storage Automated Diagnostic Environment s implementation of diagnostic tests verify the operation of all the user selected components Tests are selected from a graphical view of the system s topology The Storage Automated Diagnostic Environment Graph view shows the physical topology of a system or merged system Using the Topology view you can select specific subtests and test options The monitoring status of devices and links appears both in the test topology view and in the list view Chapter 3 Sun StorEdge SAN Release 3 1 Diagnostic Tools 47 48 Maintenance Monitor RIEGAGSEY Report Utilities Help nostic Environment
41. in the Storage Automated Diagnostic Environment framework and determines the correct Brocade specific test to run depending on port type CODE EXAMPLE 3 1 Example CLI brocadetest opt SUNWstade Diags bin brocadetest v o dev 5 172 20 67 167 passwd password iterations 1000 Called with options dev 5 172 20 67 167 passwd xxxxxxx iterations 1000 Connect to 172 20 67 167 Opened 172 20 67 167 Logged into 172 20 67 167 Clear port errors send diagClearError 5 Port errors cleared port is in loopback mode Running command CrossPortTest 1000 1 Note You should only have a loopback on port 5 f you have more than one loopback installed this test may report false errors Test Passed Loopback took 34 seconds to run Fan 1 is OK speed is 8640 RPM Fan 2 is OK speed is 8760 RPM Fan 3 is OK speed is 8910 RPM Fan 4 is OK speed is 8820 RPM Fan 5 is OK speed is 8820 RPM Fan 6 is OK speed is 8820 RPM KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK Detected possible bad Power supply Power Supply 1 is absent KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK Power Supply 2 is OK Close 172 20 67 167 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Other Diagnostic Tools Brocade Silkworm switches also support a wide range of CLI tests that can be invoked while connected directly to the switch via a serial connection to the Silkworm 2400 telnet or via the Front Panel of the Silkworm 2800 Some of the tests per
42. ions and Sun switch configurations have different minimum operating system OS and patch requirements shown in TABLE 2 2 TABLE 2 2 SAN Supportability Matrix Sun Multipath Driver Patches or HBA Host OS OS Level Service Pack Server Type HBAs Firmware Patches Patches Sun Amber 1 13 Leadville 5C IRecommended k6799 A security IEx20 111095 07 patches ie 118 Ex50 K 111096 03 8 u6 Leadville Diamond 1 13 Solaris 10 01 unbundled Ex80R k6748 A 111097 07 packages IEx500 Ivory x6757A 1 13 06 111412 07 SUNWsan SUNWcfpl IFx800 111413 07 SUNWcfp1x IF4810 111846 03 IE10000 111847 01 Volume 111904 04 Manager 3 2 111909 04 14 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 TABLE 2 3 Disk Array Supportability Matrix Dynamic addition of target to a zone Host Disk Arrays Disk Firmware Add First Additional Max targets per zone T3A WG ES 1 18 Yes Yes 8 4 Solaris 8 T3B WG ES 2 01 Yes Yes 8 4 A3500FC 03 01 03 54 or later No Yes 4 FC Tape L180 Drive Firmware No Yes 4 StorageTek 9840 Rev 28 127 TABLE 2 4 Fibre Channel Switch Supportability Matrix Host FC Switches Firmware Switch Software Licenses Brocade Silkworm v2 6 0a Fabric OS Zoning Quickloop 2400 v2 6 0a Webtools lari Solana Brocade Silkworm v2 6 0a Fabric OS Zoning Quickloop 2800 v2 6 0a Webtools Brocade Silkworm v3 0 2a Fabric OS Zoning Quickloop 3800 v3 0 2a Webtools Notes 1 Brocade Silkworm 3800 FC Switches ar
43. is chapter for more information on the supported configurations Hosts a Sun Enterprise E220R E250 E420R and E450 server hosts m Sun Enterprise E10000 server host m Sun Enterprise E3000 E6000 server hosts m Sun Enterprise E3500 E6500 server hosts m Sun Enterprise F3800 server host only with the Sun StorEdge CPCI Dual Fibre Channel Adapter m Sun Enterprise F4810 server host m Sun Enterprise F6800 server host Host Operating Envrironment Rules m All hosts in a zone must be running Solaris 8 upgrade 6 Release 10 01 operating environment with all appropriate patches installed You can download the patches from Sunsolve a Mixing PCI Dual Fibre Channel Network Adapter and PCI single Fibre Channel Network Adapter HBAs in the same switch zone is supported a Mixing an Sbus host with a PCI card and PCI hosts within the same zone is supported You must be using PCI dual Fibre Channel Network Adapter and PCI single Fibre Channel Network Adapter HBAs Arrays m Sun StorEdge A5200 array m Sun StorEdge T3 array m Sun StorEdge A3500FC array Supported Host Bus Adapters a PCI Single Fibre Channel network adapter a PCI Dual Fibre Channel network adapter a CPCI Dual Fibre Channel network adapter 12 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Supported Hardware In a single switch configuration the switch is connected to the host through a fiber optic cable to a Sun StorEdge PCI Fibre Channel Netwo
44. ment or multi pathing software handles this device removal For non available configurations you must ensure that no host application is configured to use the device In the case of a fabric configuration name server zone you must unconfigure the device on the host This ensures that during the boot process the host does not attempt to probe this device to create device nodes You can add or remove a host without shutting down the SAN Chapter 2 Configurations 23 Guidelines for Configuration Switches For high availability applications configure two sets of switches in parallel Zones and Arrays a Sun StorEdge T3 arrays support SL zones and name server zones or zones in which a host has made a point to point Fabric connection to a switch and the Sun StorEdge T3 array is attached to a TL port Do not mix different arrays in the same zone A single zone can contain only Sun StorEdge A3500FC arrays or only Sun StorEdge T3 arrays m You may configure a minimum of one port per zone For example a 16 port switch can have a maximum of 16 zones m Zones cannot overlap for example a particular port can only belong to one zone An exception to this rule is even though ISL ports must be in separate name server zones if the ISL ports are in the same hard zone the nameserver zones can overlap Zones and Storage m You can dynamically add storage to an SL zone using luxadm procedures for the Sun StorEdge T3 arrays m S
45. n the SAN 3 1 environment the Brocade Silkworm switch does not currently work with Storage Automated Diagnostic Environment loop devices This problem is currently being corrected and support for the Sun StorEdge A5200 array is expected with the next release What is included in the Brocade software bundle This bundle includes QuickLoop which is necessary for SAN 3 x configurations Additionally Zoning and Brocade WebTools are included Can both Sun switches and Brocade switches be used in the same SAN 67 A This combination has not been tested and is therefore not supported Do the Sun diagnostic tools work with Brocade switches A The Storage Automated Diagnostic Environment 2 0 software package works with Brocade in the Sun SAN 3 1 3 2 environment 68 Sun StorEdge SAN Release 3 1 Troubleshooting Guide May 2002 Acronyms amp Glossary This glossary contains a definitions for terms used in this guide Acronyms AL_ PA Arbitrated Loop Physical Address 8 bit value used to identify a device F_Port Ona Fibre Channel switch a port that supports an N_Port A Fibre Channel port in a point to point or Fabric connection FL_Port Ona Fibre Channel switch a port that supports Arbitrated Loop devices G_Port Ona Fibre Channel switch a port that supports either F_Port or E_Port NAS Network Attached Storage N_Port A Fibre Channel port in a point to point or Fabric connection NL_Port Node loop port a port that supports
46. nal Inc in the U S and other countries Products bearing SPARC trademarks are based upon an architecture developed by Sun Microsystems Inc The OPEN LOOK and Sun Graphical User Interface was developed by Sun Microsystems Inc for its users and licensees Sun acknowledges the pioneering efforts of Xerox in researching and developing the concept of visual or graphical user interfaces for the computer industry Sun holds a non exclusive license from Xerox to the Xerox Graphical User Interface which license also covers Sun s licensees who implement OPEN LOOK GUIs and otherwise comply with Sun s written license agreements RESTRICTED RIGHTS Use duplication or disclosure by the U S Government is subject to restrictions of FAR 52 227 14 g 2 6 87 and FAR 52 227 19 6 87 or DFAR 252 227 7015 b 6 95 and DFAR 227 7202 3 a DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Copyright 2002 Sun Microsystems Inc 4150 Network Circle Santa Clara CA 95054 Etats Unis Tous droits r serv s Ce produit ou document est prot g par un copyright et distribu avec des licences qui en restreignent l utilisation la copie la distribution et la d compilation Aucune partie de ce produit ou d
47. ocument ne peut tre reproduite sous aucune forme par quelque moyen que ce soit sans l autorisation pr alable et crite de Sun et de ses bailleurs de licence s il y en a Le logiciel d tenu par des tiers et qui comprend la technologie relative aux polices de caract res est prot g par un copyright et licenci par des fournisseurs de Sun Des parties de ce produit pourront tre d riv es des syst mes Berkeley BSD licenci s par l Universit de Californie UNIX est une marque d pos e aux Etats Unis et dans d autres pays et licenci e exclusivement par X Open Company Ltd La notice suivante est applicable a Netscape Communicator Copyright 1995 Netscape Communications Corporation Tous droits r serv s Sun Sun Microsystems the Sun logo AnswerBook2 docs sun com Sun StorEdge network FC switch 8 et Solaris sont des marques de fabrique ou des marques d pos es ou marques de service de Sun Microsystems Inc aux Etats Unis et dans d autres pays Toutes les marques SPARC sont utilis es sous licence et sont des marques de fabrique ou des marques d pos es de SPARC International Inc aux Etats Unis et dans d autres pays Les produits portant les marques SPARC sont bas s sur une architecture d velopp e par Sun Microsystems Inc L interface d utilisation graphique OPEN LOOK et Sun a t d velopp e par Sun Microsystems Inc pour ses utilisateurs et licenci s Sun reconna t les efforts de pionniers de Xerox pour l
48. on screen computer output Book titles new words or terms words to be emphasized Command line variable replace with a real name or value Shell Prompts Shell C shell C shell superuser Bourne shell and Korn shell Bourne shell and Korn shell superuser viii Troubleshooting for the Sun StorEdge SAN Release 3 1 Examples Edit your login file Use 1s a to list all files 2 You have mail 2 3 su Password Read Chapter 6 in the User s Guide These are called class options You must be superuser to do this To delete a file type rm filename Prompt machine_name machine_name May 2002 Useful Websites http cpre amer west nws Customer Problem Resolution Engineering site for the Sun StorEdge T3 Array http sse ebay sun com interop SAN Interoperability Homepage and Interoperability Support Matrix http www sun com storage san External Sun SAN program website Useful Email Aliases m t3mps east Sun StorEdge T3 Array Multiplatform support m purple support west General Sun StorEdge T3 Array support a switch support west Sun StorEdge Fibre Channel Switch support Links to Sun Download Center for software packages http www sun com storage t3 nonsun_support html For Multiplatform Failover Drivers http www sun com storage san For SAN packages and documentation Preface ix Related Sun Documentation Product Application Titl
49. on through SRS SRS NetConnect RSS HTTP NSM and SMTP Providers or email m Support for storage area networks SANs Storage Automated Diagnostic Environment Functions For each device the Storage Automated Diagnostic Environment performs the following functions 1 Sends the information by way of a discovery event to the system administrator and or the Network Storage Command Center NSCC through an interface with the transport mechanisms Note The first access to a device yields a discovery event that collects all the information about that device plus other events for other preconfigured devices that may be generated by health monitors 2 Reads the proper var adm messages files finds relevant entries and reports them as events through the local email notification mechanism if configured 3 Connects to Sun StorEdge T3 and T3 array storage devices directly through in band data paths and out of band management paths 4 Reads the device s configuration and state information stores it locally in the cache compares the results of the last run and transmits the differences 5 Reads threshold information and reports errors when the frequency threshold reaches predefined levels Storage Automated Diagnostic Environment Agent Functionality The Storage Automated Diagnostic Environment remotely monitors Sun network storage devices The Storage Automated Diagnostic Environment can monitor host message files fo
50. orage devices to the same switch as long as the storage devices are on different zones Each controller that is connected to a switch must have a unique loop ID Whenever you add a second controller to a switch make sure that the loop ID of the controller being connected is different from the loop ID of any other controller currently connected to the same switch Caution Make sure that the controller module of the array is split between two switches For example connect controller A to switch 1 and controller B to switch 2 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Host Host Adapter Switches Sun StorEdge A3500FC Array Controller A FC AL port Controller B FC AL port SCSI x 5 Drive tray x 5 Sun StorEdge A3500FC Array Host Adapter SCSI x 5 Drive tray x 5 J e e Sun StorEdge A3500FC Array SCSI x 5 Drive tray x 5 FIGURE 2 4 Single Host Connected to Multiple Sun StorEdge A3500FC Arrays Chapter 2 Configurations 29 30 Switches Sun StorEdge A5200 Arrays IBA IBB Host Host Adapter Host Adapter IBA IBB
51. pter 5 6 Host Adapter 7 8 Len 2 Sun Enterprise 3500 Switch 1 1 2 Host Adapter 3 4 5 6 Sun S A Host Adapter un StorEdge A5200 Array 7 8 IBA ee IBB FIGURE 2 13 Two Hosts Connected to Sun StorEdge T3 Array Partner Group Each Host with Separate Non shared Storage Chapter 2 Configurations 39 1 2 3 4 5 6 Sun Enterprise E220 Host A 2 7 8 3 4 Host Adapter Host Adapter 7 7 8 Host Adapter P 9 To Host Adapter 11 7 42 13 14 Sun SthrEge A5200 Arrays Tape library 15 16 Switch 0 Sun Enterprise E3000 1 2 3 4 Host Adapter 5 6 Host Adapter 7 8 Host Adapter 9 10 i 1 2 Host Adapter 11 12 3 4 13 14 15 16 I Switch 1 7 8 Nameserver zone and SL zone Switch 3 cannot be in the same zone Switches 0 1 2 3 Nameserver Zone 1 and 1 Switch 0 1 Ports 1 F Switch 2 3 Ports 1 T 2 TL 3 T 4 TL Segmented Loop Zones 1 1 Switch 1 1 Ports 5 6 7 8 All Ports SL Ports 9 10 All ports SL Array and Sun StorEdge A5200 Arr
52. r errors or connect directly through the in band data path or out of band management path of Sun StorEdge devices in order to obtain status information about each device being monitored 44 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 storage Automated Diagnostic Environment Maintenance Monitor Diagnose Report Utilities Help 2 0 6 009 bradster central sun com Welcome to the Storage Automated Diagnostic Environment Copyright 2002 Sun Microsystems Inc All rights reserved Use is subject to license terms Third party software induding font technology is copyrighted and licensed from Sun suppliers Portions may be derived from Berkeley ESD systems licensed from U of C Sun Sun Microsystems the Sun logo and Sun StorEdge are trademarks or registered trademarks of Sun Microsystems Inc in the US and other countries Federal Acquisition st Commercal Software Government User Subject to Standard License Term and Conditions Copyright 2002 Sun Microsystems Inc Tous droits r serves Distribu par de licences qui en restragnent l utilisation Le logiad d tenu par des tiers et qui comprend Ia technologie relative mux polices de awracte res est prot g par un copyright et licena par des fournisseur de Sun Des partie de ce produit pourront tre d riv es des systemes Berkeley BSD licence par l Universit de Californie Sun Sun Microsystems le logo Sun et Sun StorEdge sont des marq
53. r modules are not connected to the same switch Sun StorEdge A5200 Arrays Host IBA Switches IBB Host Adapter Host Adapter IBA IBB Host Adapter Host Adapter IBA IBB FIGURE 2 11 Two Hosts Connected to Three Sun StorEdge A5200 Arrays Chapter 2 Configurations 37 Sun StorEdge T3 partner pairs Switches Host Host Adapter Host Adapter Host Host Adapter Host Adapter FIGURE 2 12 Two Hosts Connected to Four Sun StorEdge T3 Array Partner Pairs 38 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Note You must enable Sun StorEdge Traffic Manager software for failover across multiple hosts to function The mp_support on the Sun StorEdge T3 array should be set to mpxio Sun StorEdge L180 or L700 FC Tape Library Switch 0 Sun Enterprise 420 1 3 Sun StorEdge T3 partner pairs Host Ada
54. rk Adapter The other ports of the switch are connected to storage devices through a fiber optic cable In a cascaded configuration two switches are connected together by way of InterSwitchLinks ISL A hard zone and a name server zone span both switches TABLE 2 1 Supported Hardware Part Number 540 4026 540 4027 950 3475 X4748A X6727A x6799A X6731A X7637A X978A X6746A SG XSW16 32P Description Sun StorEdge A3500FC FC AL controller for Sun StorEdge A3500FC Array with Sun StorEdge D1000 tray Sun StorEdge A3500FC FC AL controller for Sun StorEdge A3000 array with Sun StorEdge RSM tray Sun StorEdge T3 Array Sun StorEdge PCI Dual Fibre Channel Network Adapter Sun StorEdge PCI Dual Fibre Channel Network Adapter Sun StorEdge PCI Single Fibre Channel Network Adapter Sun StorEdge CPCI Dual Fibre Channel Network Adapter Gigabit Interface Converter GBIC Long Wave LW GBIC 15m fiber optic cable Sun StorEdge FC switch 8 Switch Sun StorEdge network FC switch 16 Switch Sun StorEdge L180 Tape Library with StorageTek 9840 tape drives Sun StorEdge L700 Tape Library with StorageTek 9840 tape drives Chapter 2 Configurations 13 Brocade Supported Configurations The Brocade Silkworm switch configurations and the Sun switch configurations follow the same rules for maximum number of initiators supported number of arrays per zone and other hardware specific information Brocade Silkworm switch configurat
55. roducts n solutions hardware docs A complete set of Solaris documentation and many other titles are located at http docs sun com Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions You can email your comments to Sun at docfeedback sun com Please include the part number for example 816 2953 10 of your document in the subject line of your email Preface xi xii Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 CHAPTER 1 Introduction Scope The scope of this document includes the switch and interconnections HBA GBIC cables on either side of the switch as shown in the following diagram CA ES Use si Switch FIGURE 1 1 Switch and Interconnections This troubleshooting guide is intended to provide basic guidelines that can be used for isolating problems for supported configurations identified in the Sun StorEdge SAN release 3 1 Installation and Configuration guide T The Storage Automated Diagnostic Environment software package is required to support the configurations in this document Additional information and resources are available at http www sun com storage san or http sunsolve sun com These websites contain information on software versions and provide necessary patches 2 Features This release of the Sun StorEdge SAN has many new features This section lists the major changes and gives a brief
56. sS amp Sun microsystems Sun StorEdge SAN Customer Troubleshooting Guide Release 3 1 Sun Microsystems Inc 4150 Network Circle Santa Clara CA 95054 U S A 650 960 1300 Part No 816 2953 11 May 2002 Revision A Send comments about this document to docfeedback sun com Copyright 2002 Sun Microsystems Inc 4150 Network Circle Santa Clara CA 95054 USA All rights reserved This product or document is protected by copyright and distributed under licenses restricting its use copying distribution and decompilation No part of this product or document may be reproduced in any form by any means without prior written authorization of Sun and its licensors if any Third party software including font technology is copyrighted and licensed from Sun suppliers Parts of the product may be derived from Berkeley BSD systems licensed from the University of California UNIX is a registered trademark in the U S and other countries exclusively licensed through X Open Company Ltd For Netscape Communicator the following notice applies Copyright 1995 Netscape Communications Corporation All rights reserved Sun Sun Microsystems the Sun logo AnswerBook2 docs sun com Sun StorEdge network FC switch 8 and Solaris are trademarks registered trademarks or service marks of Sun Microsystems Inc in the U S and other countries All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC Internatio
57. shooting for the Sun StorEdge SAN Release 3 1 May 2002 Both paths in a dual connected Sun StorEdge A5200 array will be used for I O However there is currently no way to manually failover a Sun StorEdge A5200 array to use another path Sun StorEdge Traffic Manager is currently not supported for the Sun StorEdge A3500FC array Sun StorEdge SAN release 3 1 Features for Sun StorEdge Traffic Manager a Dynamic N Path multipathing with automatic discovery of new paths m Support for Sun StorEdge T3 arrays and Sun StorEdge A5200 arrays no Sun StorEdge A3500FC support a Automatic failover m Enable Disable globally or per HBA m luxadm changes to display multipathing information and manual failover failback m cfgadm 1M support a Dynamic reconfiguration Sun StorEdge Traffic Manager may be enabled disabled globally through the kernel drv scsi_vhci conf file or ona per host bus adapter port basis through the kernel drv qlc conf file CODE EXAMPLE 1 1 kernel drv scsi_vhci conf Copyright c 2001 by Sun Microsystems Inc All rights reserved pragma ident scsi_vhci conf 12 01 03 19 SMI name scsi_vhci class root Sun StorEdge Traffic Manager Global enable disable configuration possible values are Sun StorEdge Traffic Manager disable no or Sun StorEdge Traffic Manager disable yes Sun StorEdge Traffic Manager disable no Load Balancing global configuration possible values are load balance none or load
58. st 1M t3test 1M linktest 1M and a5ktest 1M Brocade CLI tests loopPortTest spinFab crossPortTest Sun StorEdge T3 Array tests such as T30FDG 1M Sun StorEdge A3500FC arrays Healthcheck Note The conclusion of these tests isolate the problem to a FRU to be replaced Follow the appropriate hardware manual for proper FRU replacement procedures Step 6 Verify the fix var adm messages path online multipath informational messages Storage Automated Diagnostic Environment status Sun StorEdge Traffic Manager or VxDMP to return the path to its normal state General Troubleshooting 65 66 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 APPENDIX A Frequently Asked Questions Which SAN configurations are supported with this release SAN configuration rules are those rules tested and supported in the Sun StorEdge SAN 3 1 release For details refer to Sun StorEdgeTM SAN 3 0 3 1 3 2 release Software Firmware Upgrades and Documentation at http www sun com storage san index html What functionality does the SAN 3 1 release offer Longer distances Cascaded switch configurations Disaster recovery configurations Higher connectivity in the same zone Host connectivity in Fabric topology Diagnostics available with the Storage Automated Diagnostic Environment software package Why isn t the Sun StorEdge A5200 array a supported device Although the Sun StorEdge A5200 array can function i
59. t Internet Explorer with a Java Plugin by pointing the browser to http lt ip_address_of_switch gt Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Netscape Fabric View FIGURE 3 4 Brocade Webtools GUI See the Brocade Web Tools User s Guide for more information on WebTools usage Chapter 3 Sun StorEdge SAN Release 3 1 Diagnostic Tools 59 Port Differences between Sun StorEdge Ports and Brocade Ports TABLE 3 1 Port Differences Sun StorEdge Port Brocade Port Function T_Port E_Port SL_Port IL Port segmented loop Expansion port Used for interswitch connections Loop port In Sun StorEdge switch the SL_Port is Private Loop only TL_Port IL Port translative loop IF_Port IF_Port Loop port This port enables private devices to communicate with fabric or public devices In the Brocade switch this address translation is automatic In Sun StorEdge switches the private device must be configured on a TL Port A fabric port that is point to point only not loop capable and used to connect N_Ports to the switch IFL_Port IFL_Port IN A G_Port N A U_Port A fabric port that is loop capable and used to connect NL_Ports to the switch Brocade has a G_Port which is a generic port This port can operate as either an E_Port or an IF_Port A port is defined as a G_Port when it is Inot yet fully connected or has not yet assumed a specific function in the fabric
60. tinent for troubleshooting are listed below Storage Automated Diagnostic Environment s brocadetest invokes crossPortTest for testing loopback ports spinFab for testing E Port connections between switches and loopPortTest for testing L Ports m supportShow m switchShow m qlShow m diagShow m crossPortTest m loopPortTest m spinFab previously spinSilk m nsShow supportShow supportShow runs nearly all commands and should be gathered when placing a service call or escalation The Explorer Data Collection utility SUNWexplo gathers the support Show output if the Brocade Silkworm switch is placed in the opt SUNWexplo etc saninput txt Input file for extended data collection Format is SWITCH SWITCH TYPE PASSWORD LOGIN Valid switch types are ancor and brocade LOGIN is required for brocade switches the default is admin 172 20 67 167 brocade password admin 172 20 67 164 brocade password admin Chapter 3 Sun StorEdge SAN Release 3 1 Diagnostic Tools 53 54 CODE EXAMPLE 3 2 supportShow Sample Output Connected to 172 20 67 167 Escape character is login admin Password diagl67 admin gt supportshow Power Supply 1 is absent Troubleshooting for the Sun StorEdge SAN Release 3 1 Kernel 5 4 Fabric OS v2 6 0 Made on Tue Jan 15 15 10 28 PST Flash Tue Jan 15 15 12 04 PST BootProm Thu Jun 17 15 20 39 PDT telnet gt Trying 172 20 67 167 Fabric OS tm Release v
61. ues de fabrique ou des marque d pos e de Sun Microsystems Inc aux Etats Unis et dans d autres pays This site can be used to configure and maintain the agents It can also be used to monitor and diagnose Sun storage products See the Help page for more details Site Info Sun Microsystems Network STORAGE Installation 2 hosts 10 devices evices 3 ASks 4 Switches 3 T3s Notifications Http NetConnect Email 1 brad derolf sun com Last Event 2002 02 24 17 25 09 Last Alert No alerts Basic Installation Steps Create Topology FIGURE 3 1 Storage Automated Diagnostic Environment Main Window Chapter 3 Sun StorEdge SAN Release 3 1 Diagnostic Tools 45 Storage Automated Diagnostic Environment Diagnostic Functionality Diagnostic tests have been integrated into the Storage Automated Diagnostic Environment for device diagnostics and field replaceable unit FRU isolation Each test can be run individually from the command line or from the Storage Automated Diagnostic Environment user interface The following tests are described in the Storage Automated Diagnostic Environment Diagnostics chapter Sun StorEdge A3500FC Array Test a3500fctest Sun StorEdge A5000 Array Enclosure Test a5ksestest Sun StorEdge A5000 Array Test a5ktest Sun StorEdge FC Tape Test fctapetest Sun StorEdge PCI FC 100 Host Adapter Board Test ifptest Sun StorEdge PCI Dual Fibre Channel Host Adapter Board Test qlctest Sun StorEdge SBus FC
62. ware 18 Package Minimum Revision Minimum Patch if any RAID Manager RM6 6 22 108553 09 Solstice Disk Suite 4 2 1 108693 04 Component Manager 2 2 T3 Firmware 1 17b See Early Notifier 14838 Switch Firmware 3 04 60 111096 03 SANsurfer GUI 2 08 30 111096 03 JAVA SDK JDK 1 3 02 PCI Single FC Host 1 12 See Early Notifier 14838 Adapter Fcode x6799a PCI Dual FC Host 1 12 See Early Notifier 14838 Adapter Fcode x6727a StorageTek 9840 1 28 126 T3 Firmware 1 17b VERITAS Volume Manager 3 1 1 SL Zones Only 111118 02 3 2 Fabric VERITAS File System 3 4 Instant Image 3 0 SNDR 3 0 Alternate Pathing 2 3 1 110722 01 110432 04 Storage Automated 2 0 T112580 01 Brocade support Diagnostic Environment VERITAS Netbackup 3 4 110539 04 Solstice Backup 6 0 Sun Enterprise 3 2 28 103346 29 3x00 4x00 5x00 6x00 Flash Prom Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 TABLE 2 7 Unbundled Software Sun Fire 5 11 6 111346 02 3800 4800 4810 6800 Flash Prom E450 Flash Prom 3 22 0 106122 09 E250 Flash Prom 3 22 0 106530 06 E420R Flash Prom 3 29 0 109082 04 Note The packages and or patches listed in TABLE 2 7 may not be present in all configurations Array Storage Rules The following tables specify the supported features of the Sun StorEdge T3 array and the Sun StorEdge A3500FC array TABLE 2 8 Supported Features of the Sun StorEdge T3 Array Feature Supported Cascading Yes Zone Type N
63. which each host maintains separate non shared storage FIGURE 2 14 shows a multihost configuration with cascading switches connected to an FC tape library a Sun StorEdge T3 array and a Sun StorEdge A5200 array Chapter 2 Configurations 35 Sun StorEdge A3500 FC Arrays Controller A FC AL Port Controller B FC AL Port Host Switches Drive Tray x 5 SCSI x 5 Host Adapter Controller A FC AL Port Host Adapter Controller B FC AL Port Host Adapter pale aoe x5 SCSI x 5 Host Adapter Controller A FC AL Port Controller B FC AL Port SCSI x 5 Drive Tray x 5 FIGURE 2 10 Two Hosts Connected to a Maximum of Four Sun StorEdge A3500FC Arrays 36 Troubleshooting for the Sun StorEdge SAN Release 3 1 May 2002 Note You can attach different storage types to the same switch as long as the storage devices are on different zones Each controller that is connected to a switch must have a unique loop ID Whenever you add a second controller to a switch make sure that the loop ID of the controller being connected is different from the loop ID of any other controller currently connected to the same switch Caution Ensure that the controlle

Sun StorEdge SAN Customer Troubleshooting Guide, Release 3.1

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