Trouble shooting
Contents
1. 12 e DOLI DIGITAL Chapter 2 Mechanical failure 2 3 Paper jam in raiser rack Paper jam in racks Remove rack cover Paper jam in stagger roller Check where paper jam is Paper jam in rubber sleeve Paper jam in upper guide Check or replace gears of stagger roller Check or replace rubber sleeve and supporting shaft 2 4 Paper jam in racks Put raiser rack in proper position Check or replace upper guide and fixation screws Paper jam in raiser rack Yes y Is paper jam in processing chain ake raiser rack insert one photo into the guide and manually rotate dual sprocket and check where paper jam is Paper jam in middle wheel y Paper jam in director plate y Paper jam in guide Check gear squeezing performance of front and rear board or replace gears Check or replace director plate y Check guiding axle and fixation screws and replace guide TS Shanghai Doli photographic equip Co Ltd Troubleshooting 2 5 Paper jam in dryer rack Paper jam in dryer rack Are the photos jammed dry Check where paper jam is No heck temperature o dryer rack exit Paper jam in stagger roller Paper jam in thorn shape roller Check or replace ACContr2. PlatformCtrl message disappeared Replug the J17 or replace Replace PlatformCtrl board the cassette sensors Measure the voltage between UPC and UPA on J17 for upper cassette should be more than 4 5v with paper less than 1 0v without paper The same to lower cassette between DPC and DPA 1 16 No connection with master No connection with master Eck the power supply of mastera washcontrol PCB Good eplug the J12 communication cable message disappeared Reload the program for Replace Replace the J12 cable master and washcontrol board gt Replace the master board 8 oi DOLI DIGITAL Chapter 1 Error indication on the LCD 1 17 Display failure Display failure Press SW2 SW3 SW4 on Master board and meanwhile Check the LEDs Lighting No long eck the connection of SW2 SW3 SW4 One of the RGB LEDs lights too and causes the error message Good Measure the 25v output from Replug or replace the optical sensor IC6 LM317 on master board AA Rep aog Replace Master board Replug the LE Dior switchs replace it l 1 18 Tape not ready Tape not ready Turn on the No 8 on DIP switch on platform board Replug the communication cable Reload the program to platform board
3. between washcontrol and platfrom PCB y Check the Replug or replace the step motor connection of platfrom motor or replace the motor TS Shanghai Doli photographic equip Co Ltd Troubleshooting 1 19 Exposure overheat exposer overheat Check the fan on LED No Check the 5v output No at J5 on master board Good Running well Refer to Form 1 easure the voltage between Adjust W2 referring Replug or to the form 1 replace the fan Normal Redo the calibration gt Replace Masterboard j Replace LED section Form 1 Room temperature C Voltage between TP3 and TP4 V 10 oi DOLI DIGITAL Chapter 1 Error indication on the LCD 1 20 LCD displayer blocks LCD screen locks he indicator 6 inux HDD lights Wait for a No few minutes Good shutdown the linux and replug its HDD and LCD screen No y y Problem solved Reload Linux Change CPU or its fan l 1 21 Linux system loading stops at Booting hangs up at Open 10 1 1 1 queue from windows PG see hold on flag file Vv Delete it Check the serial Port and plugs Check serial por
4. bleach level No yes Check if the BF working tank level is low No Fill up the working tank Make a short between LBF and GND with CD chemical at J20 on the washcontrol board warning Check the level sensor is Replace WashControl D107 and its wiring Ek Shanghai Doli photographic equip Co Ltd Troubleshooting 1 3 Stabilizer level Stabilizer level Check if the STB working tank level is low Fill up the working tank with STB chemical Make a short between LSTB and GND at J20 on the washcontrol board warning Check the level sensor tps cas Replace WashControl D 107 and its wiring 1 4 Developer reg low level Developer reg low level Check if the CD Reg tank level is low Fill up the working tank with CD Reg chemical Make a short between SCD and GND at J20 on the washcontrol board warning less me leval aie Replace WashControl D107 and its wiring 2 oi DOLI DIGITAL Chapter 1 Error indication on the LCD 1 5 Bleach reg low level bleach reg low level Check if the BF Reg tank level is low Make a short between SBF and GND at J20 on the washcontrol board warning YES Fill up the working tank with BF Reg chemical Check the level sensor ets Replace Was
5. After sale Department TS Shanghai Doli photographic equip Co Ltd Troubleshooting 2 12 Photo corner bending Corner bending or border folding Remove rack cover Check which rack has such problems Check crossover Contact our After sale Department 2 13 Photo scratch Scratch on blade Scratch Scratch on racks Scratches on racks y Check or adjust the distance between driving and fixed blade 18 Replace crossovers Wash racks oi DOLI DIGITAL Chapter 2 Mechanical failure Ed 2 14 Sorter doesn t sort photo on time Sorter not good Correctly set sorter time in lregedit Refer to instruction Contact our After sale Department Ek Shanghai Doli photographic equip Co Ltd Troubleshooting Chapter 3 Software failure 3 1 Can t connect to printer Can t connect to printer Is network OK Check or Yes replace cable No s IP address of upper and lower computer correct Lor exchanger Correctly set IP Reinstall Linux address of upper and system or Windows lower computer system 3 2 format list is not selectable Format list is not selectable Cassette format not register Run Service and select format to enter format
6. Paper jam in distributor an exit and entrance sensor work normally Yes Check or replace exit and entrance sensor and connecting line 1fting motor normally Replace lifting motor or connecting line Yes Check squeezing Replace Divider part of 21 teeth D107 PCB aluminum alloy and replace the teeth if necessary I Shanghai Doli photographic equip Co Ltd Troubleshooting 2 9 Photo come out not dry Photo comes out not dry Yes Check dryer temperature Check or replace Check or reset dryer heating core setting temperature connecting line and of dryer ACControl D102 board The start to work while the chemical temperatures ready 2 10 Photo out of center and couldn t be corrected by cassette offset Double exposure centre end single exposure centre te o see whether centre is good Calibrate double exposure centre refer to Iregedit Can platform motor and encoder work normally Repair or replace x platform motor and Calibrate single encoder exposure centre 16 oi DOLI DIGITAL Chapter 2 Mechanical failure 2 11 Photo come out not straight Paper runs on the skew Remove rack cover Where is paper jam Wash racks and restore them Contact our
7. RETEA DOLI Digital minilab Small LCD panel Trouble shooting gt Error indication on the LCD gt Mechanical failure gt Software failure EEZ mR EA IR wl SHANGHAI DOLI PHOTOGRAPHIC EQUIPMENT CO LTD Catalogue Catalogue RE EE dreteacteetssbaeieesrennedeceactneetine EI EEN BE Chapter 1 Error indication on the LCD sss eee eee eee eee eee 1 1 1 developer level ssssssssessseessseessseessnecsssnecsnscessnecssssecsnecsssnecssseesanecssssecsnscessnecssssesanecsssnecsnsecsanecssseeesnenes 1 1 2 bleach EE 1 SEA ON 2 1 4 developer reg low level s s ssesssessseesssessesesseesnecsncsnsecsnscsnnecanecenscsssecessccanecanecsnsccsssssanccanecenscsnsscsaseennes 2 1 5 bleach reg low level sssssssssssssssssssesseesesesesesssnessnessnecssnecssnesanecssecsssesesecssnecanecsnecssnesesssssnecanecsnecsenecesnessnes 3 1 6 stabilizer reg low level sseeeeeeeeeeereeeeeseeeeesesessseseseseseoeseeeeeeeeseneeeeseesseseseseororeeeeeeeneeeseeesseessesesestoreeeeeeeee 3 1 7 waste fuljeeeeeeeeeeeeeeeeeeeeeesesseeceessecceeeseeeeeoeeeeeeeoeeerneeeceoseeeceeessereeeeseeeeroeeeeeeoeeesseeeeeesseeereeseereeoeeeereoeeeseeee 4 1 8 photo preparation failure eeeeeeeeeeeeeeeeeseeeeeeeseseereeeeeeeeeeereeeeeeeeeeeeeeseeseoreeeeeeerereneeeeeeeeeereseseeeeeeeeeeeee 4 1 9 paper not loaded ssssssssesrseeeeseesesseesnsecssnecsssessnecsssnecsnseessnecssssecsnsecssnecsssecennecsssnecsnsecsanecsssnecsnsessanecsssees 4 1 10 tape release failure ssssssssssssesssssesns
8. setting interface 20 oi DOLI DIGITAL Chapter 3 Software failure 3 3 Language displays abnormal Language display incorrect Copy language file to Istudio directory Reinstall lstudio 3 4 Hasp not found Displaying can not connect to dongle or dongle lost No Yes Defective USB port Is dongle light on Reinstall dongle drive or replace dongle Replace motherboard Ek Shanghai Doli photographic equip Co Ltd Troubleshooting 3 5 Pictures are black in lafot Istudio Pictures are black in Istudio Paper file lost or not set Go Maintenance Service Input password Select paper file 3 6 Pictures are distorted in Istudio Pictures are distorted in lstudio Inapplicable format software only support BMP JPG and TIFF 22 oi DOLI DIGITAL Chapter 3 Software failure 3 7 Language error in maintenance software etc No Garbled characters in Service software etc win software to see if there paste language file to folder win software 10 1 1 1 and folde Yes is language file Run config exe input name of language file name 3 8 Qmonitor software cannot be run Correctly set IP address or replace network facilitie
9. Corner bending s s ssssreseseseseseeseeeneesnsesssecssnecsnecssecsenecesssssnecanecsnscsssecssnesanecenecssnesesesesnecanecnsecssseseses 18 2 13 Scratchs on photorssssssrssssssesseesesseesssesesneessaneesnseesanecsssnecsnscessnecsssscesnecessnecsssecsanecssanecsnseesanecssseeessees 18 2 14 Sorter doesn t sort photo on time eeeeseeeeereeeeeeereeeeereeeeeeeeeeeeeoeeeeeeeeeeeseeeeeseeeeesereeesereeeeereeeeeeeeeeeeeeee 19 WET TT EE 20 3 1 can t connect to printer eseee see ee see ee ese Re Re RE REGEER OE ERROR ERROR BEK eR BEKER Be Rek Be REK BERE Re REER GEREGEER ee ee 20 3 2 format list is not selectable eeeeeeeeeeeeeeeeeeeereeeeeseeeceeeseeeeeeseseeceoosseeceoesseeeceessenecorseseeersesseecreesseeeeeesse 20 3 3 Language abnormal sssssssssssseessseesssesesneesssnecsnsecssnecssssecsnscesanecssssecnnecessnecsssecsanecssanecsnsecsanecsssneessees 21 3 4 Hasp not found sreeeeeseesesee sesse see ee ee Bee Se BEE BERGE BERE GE BREER RE Be SE ER BERE eR Be BREER GE BR R BERGE BRA Re RaE BREER eE BERE ek Be Bee eR es 21 3 5 Pictures are black in studio sesse sesse se se se ee eg ee Ee R EE Ee Ee ER RE Ee RE BE Ee ER ORE E EER EE Ee Ee RE E RR Be Ee Ee Reg eee 22 3 6 Pictures are distorted in studio e sss ssesssesesesssesseeneeensnensceseseseoesesnsesnscscacacacacacesscesscscssessessees 22 3 7 Language error in maintenance software etc sssssesseseesssseesnsessaneessseecsnecsssneesnseesanecsssneessees 23 3 8 Qmonitor software cannot be
10. Troubleshooting Black print Black print tage Check or replace 220V input power supply there 20V and 5V input in LCD drive boa power switch Replace 3 14 Printing hanging up 26 Replace memory bank or video card y Reinstall Linux software y Check or replace video card DVI line LCD drive board LCD patch board and LCD monitor No print video card loose Contact our After sales Department eck if memory bank o Fix memory bank or video card e DOLI DIGITAL
11. eessneessseessnecsssnecsnsecssnecsssneesnscessnecssssecsnecsssnecsssessanecsssnecsnsessanecssnecs 5 1 11 separator blocked ss ssssssssssesssssesnseessseessseessnecsssnecsnseesanecssssecsnscessnecsssecennecsssnecsnseesanecssssecsnscssanecsssees 6 1 12 twister timeout eeeeeeeeeeeeeeeeeeeeeseeeeeseeeeesereoeeeeooseeeoeeneroeeneeoeerereseeeesseeeessereesereeessreeesereeeseereeseeeeeeeereeeee 6 1 13 no cassetterseeeeeeeeeeeeeesesseeeeeesseeceeeseeeeoeseeneeoeeeeneeecoeseeeceeeseeereeseeeeeoeeeeeeroeeessereeoesereeeeseeeeeoeeeeeereeseeeee 7 1 14 starting system please wait ssresseseessseeesneecssneesnsesssnecssssecsnscessnecssssccnneccssnecsssessanecsssneesssessanecssnees 7 1 15 run out of paper csssssssrseeeeseessseesnecessnecssseessnecssanecssneesanecsssnecsnscsssnecsssscesnecsssnecsssecsanecsssnecsssessanecssnees 8 1 16 no connection with master sere seeseese se ese see Bee ee SE EE ER SE BREER SE BEE ERGE BRA ERGE BERE GE BERE BEE BE BEER ER SE Bee ER SE Bee ER see 8 1 17 OT 9 1 18 tape mot ready sssrssssseessseessneesssseesnsesssnecssseessnecssanecssscsanecssssecsnsessanecsssscesneessnecsnsessanecsessecsnscssanecssnecs 9 1 19 exposer EE 10 1 20 LCD screen blocking s s ssssssseesseesseeesesonessessecssecesesnscsnecsncenecanecanecsnessnsssecenecnscsnscsnecsnecanecaneesneess 11 1 21 Linux system stop to boot at H veeeseeseeeeeeeReER EER REERREERREEER KEER EE RROERROERREEER EER EE RE ee RR RR EER ee Ee 11 Chapter 2 Mechanical failure ss
12. hControl D107 and its wiring 1 6 Stabilizer reg low level stabilizer reg low level Check if the STB Reg tank level is low Fill up the working tank with STB Reg chemical Make a short between SSTB and GND at J20 on the washcontrol board warning Check the level sensor i tes Replace WashControl D107 and its wiring I Shanghai Doli photographic equip Co Ltd Troubleshooting 1 7 Waste full Waste full Check the waste tank Empty the tank Viake a short between WCD WBF WSTB and GND at J21 on the washcontrol board warning Check the level sensor bes Replace WashControl D107 and its wiring 1 8 Photo preparation failure photo preparation failure Jammed eck the backprinter and exposure platform Measure the voltage between BPC Remove them and GND at J8 on PlatformCtrl heck the tightness of Rollers of Normal backprinter and platform Make a short between BPC and BPA at J8 on PlatformCtrl Check the wiring of Replace the PlatformD113 backprinter sensor or replace sensors The voltage of BPC at J8 on platform board should be less than 1 0v without paper more than 4 0v with paper 4 e DOLI DIGITAL Chapter 1 Error indication on the LCD 1 9 paper n
13. imeout Normal ck the voltage of J10 and J11 on Maste board Replug the cable of motor or replace motor Check the J7 and J8 on Master board Normal Replace Master board Check the middle cable at J7 and J8 for X Y twister sensor on master board should be more than 4 5v when it s blocked less than 1 0v when released 6 oi DOLI DIGITAL Chapter 1 Error indication on the LCD 1 13 No cassette No cassette Check the magnet ort the J11 and GND on Platform board Yes error message diappeared Place a magnet Check the connection of cassette Replace Platform board detector or replace it J11 is the cassette detector of upper J10 is lower 1 14 Starting system please wait Starting system please wait Good Check the data and power cable of HDD VY Connect a monitor and keyboard to the linux computer Replug the cables y Enter it BIOS ae Se Wrong i Right Serial port setting and HDD setting y Reset Reinstall the linux No Yes Phase 17 shows on the screen Replace the screen or Problem it s cable solved Ek Shanghai Doli photographic equip Co Ltd Troubleshooting 1 15 Run out of paper Run out of paper Load new paper Yes
14. ol Paper jam in dryer rack guide D101 PCB WashControl D106 PCB and dryer heating core Ad y Is temperature Check or replace Pear Check or replace Check or replace 9 and fixation screws of Rae J setting correct stagger roller CTOSSOVOTS or orn shape sleeve fixation screws 2 6 Cutter doesn t work normally Not cut paper not back home Can not cut off or not cut off paper EE ee Cutter not work Ad just or replace Check or replace cutter N ot back home motor connecting line and the distance between PlatformCtrl D113 PCB driving blade and fixed blade Are sensor 0K Adjust or replace cutter sensor and its connecting line 14 e DOLI DIGITAL Chapter 2 Mechanical failure 2 7 Paper stay on the platform Paper halt on platform Does sucking fan work smoothly oes platform motor work normally No Does main motor work normally Replace ACControl D102 PCB or check primary connecting line between master motor and sucking fan Check or replace 12 teeth synch Wheel and synch Belt of platform Check or replace sucking fan connecting line and capacitor motor shaft Check or replace platform motor or PlatformCtri D113 PCB Check the error message on the LCD displayer 2 8 Paper jam in divider
15. ot loaded Paper not loaded No ne ad Paper jammed Check the Loading sensor akea short between LDA and LBC a J6 on PlatformCtrl error message disappeared Replace the platformCtrl D113 Check the loading A A or replace this sensor Load New paper NO Does the cassette gear and driv Yes gear match well Adjust the gears or replace the Adjust the distance of drive motor paper feeding rollers The voltage of LDC at J6 on platform board should be less than 1 0v without paper more than 4 0v with paper 1 10 Tape release failure Tape release failure Paper check the entrance and exi jammed sensors of separator Remove them No Measure the voltage of entrance J6 and exi J7 sensors on Divider D107 ee calles of Replug J5 on the divider board or replace the ka replace the divider board sensors The voltage of separator s entrance exit at J6 J7 should be more than 4 5v with paper less than 1 0 without paper TS Shanghai Doli photographic equip Co Ltd Troubleshooting 1 11 Separator blocked Separator blocked heck the communication cable between PlatformCtrl and Divider board Replace this cable Replace platform or divider board 1 12 Twister timeout Replug or replace sensors Twister t
16. run sssssssssseseeesessseenseenesneesnecensssnssnnsesssesesesesssssnssenecsnsanessnessngses 23 3 9 Fail to make linux retoration rrssseseeseesseseeneessessessencescensenssnsenssnsenssnsenssnssssnssessenesssensensensensenees 24 3 10 Linux freezes frequently ssssssssersseeeseesesseesnseessnecsssseesnsecssnecsssnecsnecsssnecsssecssnecsssnecssseesanecssanecssees 24 3 11 Photo full of color noise trteeserseese reses se SeSe EERS BERE BEA BEE BERE Be R ek Be ReR Beek Se eR SERE SERE SE BERGE BEERS ees 25 3 12 White primtsteeeeseeee see ee see eR ek BEKER RER GE RRER GE RRE GE EER OE BEE ROE BEK aE BEKER BEK eR Be Rek BEKER Be REK BERE RGE RE RE BREER ee ees 25 3 13 Black prints teeeeeeee see se see Bees RR ER BEER GE BREER GE BREER GE BERE BOE BERE RR Be BREER BE BREER GE BR R BERGE BREER GE BRA EER eE BERE ER Be BEE ee es 26 3 14 Printing hanging Up ss tees eseees sees se eeek ee RR eRRReERR OE RROEERRReERR RE oERROERR RR eERR Re eR BREER RR eERReeRRReeRR ee RR EER RRee RR Ee 26 I oi DOLI DIGITAL Chapter 1 Error indication on the LCD Chapter 1 Error indication on the LCD 1 1 Developer level Developer level Check if the CD working tank level is low Yes Make a short between LCD and GND at J20 on the washcontrol board warning Fill up the working tank with CD chemical Check the level sensor roge Replace WashControl D107 and its wiring 1 2 Bleach level
17. s Qmonitor not work network setting Yes address correct Reinstall Linux System I Shanghai Doli photographic equip Co Ltd Is Qmonitor hiden Click taskbar to show it 2 Troubleshooting 3 9 Fail to make linux restoration Can not reinstall Linux system y Connect monitor and keyboard with linux computer Go to CMOS for detail setting refer to Service Manual Check or replace connecting line MOS setting correct s connecting line of CD Rom or hard disk in good condition Check serial communication or Linux data disk 3 10 Linux freezes frequently Linux system easily halt Replace accessories like CPU video card hard disk and motherboard 24 any virus Reinstall Linux system di LI DIGITAL Chapter 3 Software failure ET 3 11 Photo full of color noise Color noise on photo Computer over heat Check the Replace VGA card cooling fans T Replace DVI cable LCD driver PCB transfer PCB 3 12 Blank prints Blank prints Replug the VGA card ad DVI cable Replace VGA card DVI cable LCD driver PCB Ek Shanghai Doli photographic equip Co Ltd 3 13 s there 220V inptt power supply
18. s te sesse eek ek SERE ERK ER EER ER GER ER ER BEKER BERE ReRR GR Rek Rek Bek aR BeR ek ak Bek eR ER ee gees 12 2 1 Paper jam at Cute eeeeeeee see seee geoes eeeR ER ee KEER ERK OERR EER EE RReE REG RR EER OER GE RRGERROERR EER EER Ke RReE RR RR EER ee Ee 12 2 2 Paper jam at backprinter ss sssssesssseessseeesneesssnecsnsecssnecssssecsnscsssnecsnsecennecsssnecsnscesanecsssecennecesaneesene 12 rh Shanghai Doli photographic equip Co Ltd Troubleshooting 2 3 paper jam in raiser rack s sssssesssseesseeesnesssneesnseessnecssssecsnsecssnecsssscesnecsssnecssseceanecsssnecssnecsanecsssneessees 13 2 4 Paper jam in EE 13 2 5 Paper jam in dryer rack eeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeeeeeoeeeeeoeeeeeoeeeeeseereeseereesereeeserreeeereeeeeereeeeeeeee 14 2 6 Cutter doesn t work normallyseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesereesreoeeeeeeeceeeeseeeeseeeeereeeeeeseeesereeereeeeeeee 14 2 7 Paper stays on platformeeeeeeeeeeeeeeeeeeeeeereeseeeereeseeeeeeeseeeeeeeeeeneeeeoesneeeeeeseeeeeeeseeeererseeeerereeeeeereeseeeereesse 15 2 8 Paper jam in divider ELE 15 2 9 Photo come out mot dry ssssrsseesseeseeeeeesesecssnecsnessncssnesesesssnesnseennscsssecssnssanecsnecssnesesesssnecanecesecssnessses 16 2 10 Photo out of center and cannot be corrected by cassette offset adjustment sr ses sesse ses 16 2 11 Photo coming out not straight ssssssssseseseesneesesesssesssnessneesneesssesssnessnesnnecssnesesesssnecaneensecseneesses 17 2 12
19. t or v connecting line Restart linux TS Shanghai Doli photographic equip Co Ltd Troubleshooting Chapter 2 Mechanical failure 2 1 Paper jam at cutter section Paper jam in cutter Check or replace cutter motor sensor and PlatformCtri D113 PCB insert paper and se ake out cutter whether paper can come out or not Check paper feed motor Adjust impaction roller of cutter squeezing performance between assembly to let paper 13 15 16 and 20 teeth gear and 21 teeth of cassette feed smoothly 2 2 Paper jam at backprinter section Paper jam in backprinter Yes No Is ink ribbon motor OK No S back printer pin or in ribbon 0K Is back printer sensor 0k Replace print head and ink ribbon or PlatformCtr1 D113 PCB Check or replace back printer Y 5 es sensor connecting line and PlatformCtr1 D113 PCB No s21 teeth gear squeezt performance of back printer assembly OK Is there 24V output of Jl4 socket No ormCtr1 D113 PCB connector in Plat Yes Yes y Check fuse of j Aadust 1 21 Adjust the distance PlatformCtr1 D113 Replace ink ribbon sie ed k between two impaction PCB or replace the motor Ser gear 9 ie roller of backprinter whole PCB printer assemory assembly
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