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HP Pavilion dm1 Notebook PC

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1. Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 84 Chapter 8 Connector pin assignments ENWW RJ 45 network 12345678 Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused ENWW RJ 45 network 85 Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground 86 Chapter 8 Connector pin assignments ENWW 9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries and regions The requirements listed below are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power co
2. 89 o 95 ENWW viii ENWW 1 ENWW Product description Category Product name Description HP Pavilion dm1 Processor Chipset AMD E350 1 6 GHz 1MB L2 cache 1333 MHz front side bus FSB Dual Core 18W AMD A50M Fusion Controller Hub Graphics Panel Universal Memory Architecture UMA graphics integrated with shared video memory e upto 372MB for 1024MB system RAM e upto 948MB for gt 2048MB system RAM 1G 1G e upto 948MB for gt 2048MB system RAM 2G e upto 1460MB for gt 3072MB system RAM e upto 1972MB for gt 4096MB system RAM 2G 2G e upto 1972MB for gt 4096MB system RAM 4G e upto 3443MB for 8192MB system RAM 4G 4G 29 5 cm 11 6 in 1366 x 768 HD BrightView LED display assembly Memory 2 customer accessible upgradable memory module slots Supports up to 8GB memory NOTE For the Microsoft Windows Starter operating system do not install more than 2 GB of memory Supports the following DDR3 configurations at 1066 MHz e 1024MB total system memory 1024 MB x 1 e 2048MB total system memory 1024MB x 2 e 2048MB total system memory 2048MB x 1 e 3072MB total system memory 1024MB x 1 2048MB x 1 e 4096MB total system memory 2048MB x 2 e 8192MB total system memory 4096MB x 2 Sold state drive Supports 128 GB solid state drive Category Hard drives Description Supports 9 50 mm 6 35 cm 2 50 in hard dr
3. R u 30 C mp ter TEST e 31 Batley ME 32 SIM CARO pe mE 33 Hard drive Solid state drive dire d ee e Rada 33 WWAN mod le m 37 WLAN module ict Ret AE EENAA EAA A 39 Memory Modules deseen E E O 41 Meri pancena ienn E E E EAEE RE 43 TOD COVEN aininn EHE 46 Power button board an HE tdt ir HR be ate dap has 47 TouchPad button board pte deed de led 48 Speaker assembly 2 2 tite Mete te odes Erde daga P Me deba ge Mentre tae edu aka dee Matin 50 Display assembly 5 neri iE rt PEE Rei resta ires a eos 52 iso e 57 RIG battery DM eee ants Ree iie 59 Heatsink assembly ami bene pea duc Reset cod reed aedes 60 Power COMMEGCION LR 62 RJ45 connector COVER Epp ER 63 FRd 45 COMMOCION ai iisecte erede aedi Hae a eredi 64 LUE E 65 5 Computer Solupe ei i VEHI E EULL PLEASE REPE EFIE A NIII TIAS SS EDI EE EHE RIM TEN RET RE XEARE EP EPA PIRE VE APATI OR MERE 67 Computer Setup Im WIndOWS 4 ten inert hare aeree aac UR eaa runde dede e e eed Tena 67 otarting Setup Utility nito rore erret eire tee ta degere teet ee teet teen Dea 67 Using Setup WHINY cec rte tte ete xen hee ee e Ene ape 67 Changing the language of Setup Utility ssnene 67 Navigating and selecting in Setup Utility sseneeee 68 Displaying system informati
4. Mass storage devices amp 8 Item Description Spare part number 1 Hard drive includes hard drive bracket e T750 GB 7200 rpm 634250 001 e 640 GB 5400 rpm 631160 001 e 500 GB 7200 rpm 634919 001 e 320 GB 7200 rpm 627731 001 e 250 GB 7200 rpm 634919 001 e 250 GB 7200 rpm for use with WWAN models only 634861 001 2 Solid state drive 128 GB 635737 001 Hard drive mounting kit not illustrated includes mounting bracket and screws 637177 001 External optical drive not illustrated select models only e DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe 584383 001 e Blu ray R RE with LightScribe DVD R RW SuperMulti Double Layer Drive 584384 001 20 Chapter 3 Illustrated parts catalog ENWW Miscellaneous parts ENWW Description Spare part number Power button board includes cable 636448 001 Speakers includes cables 635313 001 65 W AC adapter 609939 001 Power cords 3 pin 1 83m e For use in Argentina 490371 D01 e For use in Australia 490371 011 e Forusein Brazil 490371 202 e For use in Denmark 490371 081 e For use in Europe 490371 021 e Forusein India 490371 D61 e Forusein Israel 490371 BB1 e Forusein Italy 490371 061 e Forusein Japan 490371 291 e For use in North America 490371 001 e Forusein the People s Repub
5. 4 5 6 7 8 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 32 Remove the service cover see WLAN module on page 39 Remove the hard drive see Hard drive Solid state drive on page 33 Remove the keyboard see Keyboard on page 43 Remove the top cover see Top cover on page 46 Ey NOTE Before removing the TouchPad it is necessary to remove the TouchPad button board bracket ENWW Remove the TouchPad button board bracket To remove the TouchPad button board bracket follow these steps T 2 3 Position the top cover upside down with the front toward you Remove the four screws that secure the TouchPad button board bracket to the top cover 1 Lift up and remove the TouchPad button board bracket 2 Reverse this procedure to install the TouchPad button board bracket Remove the TouchPad button board To remove the TouchPad button board follow these steps 1 2 Remove the 2 screws that secure the TouchPad button board to the top cover 1 Lift up and remove the TouchPad button board 2 Component replacement procedures 49 Reverse this procedure to install the TouchPad button board Speaker assembly Description Spare part number Speakers include cables 635313 001 Before removing the speaker assembly follow thes
6. HP Pavilion dm1 Notebook PC Maintenance and Service Guide Copyright 2010 Hewlett Packard Development Company L P AMD Turion and ATI Mobile Radeon are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition December 2010 Document Part Number 631531 001 Safety Warning Notice Z WARNING To reduce the possibility of heat related injuries or of overheating the computer do not ENWW place the computer directly on your lap or obstruct the air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface t
7. e When the computer is in Hibernation mode press the power button briefly to exit Hibernation mode If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about the power settings select Start gt Control Panel System and Security Power Options Top components 7 Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key 3 rx Windows logo key Displays the Windows Start menu Em L 4 t Windows applications key Displays a shortcut menu for items beneath the pointer 5 Function keys Execute frequently used system functions when Chapter 2 External component identification pressed in combination with the fn key ENWW Front components Component Description Speakers 2 Produce sound Right side components Component Description 1 Digital Media Slot Supports the following optional digital card formats e MultiMediaCard MMC e Secure Digital SD Memory Card 2 Audio out headphone jack Audio in microphone Connects optional powered stereo speakers jack headphones earbuds a headset or television audio also connects an optional headset microphone
8. exiting the Setup Utility 69 external media cards product description 3 external monitor port identifying 9 pin assignments 84 F fi1 77 fan removal 65 spare part number feet locations 31 spare partnumber 31 fn key 8 function keys 8 18 65 G grounding equipment and methods 29 H hard drive precautions 26 spare part number specifications 73 hard drive self test 70 hard drives product description 2 HDMI port identifying 10 headphone audio out jack 9 headphone jack pin assignments 83 headphones 9 heat sink assembly removal 60 spare partnumber 60 18 20 33 Index 95 l internal microphone identifying 11 J jacks audio in microphone 9 audio out headphone 9 RJ 45 network 9 K keyboard product description 3 removal 43 spare part number keys esc 8 fn 8 function 8 Windows applications 8 Windows logo 8 17 43 L language support 69 latches battery release 12 left TouchPad button identifying 5 lights caps lock 6 webcam 11 wireless 6 M Main menu 69 memory module product description 1 removal 41 spare part number 41 memory test 70 microphone audio in jack 9 microphone jack pin assignments 83 microphone product description 2 model name 1 monitor port pin assignments 84 monitor port external 9 N navigating in the Setup Utility 68 96 Index network jack pin assignments 85 network jack identifying 9 Oo operating system product description 3 o
9. E ne iau y ped us iaur Eu ER ER naRR 15 i am M H M 15 Computer major components sssini essen E a sn nennen TEER 16 Display assembly subcomupornents dicet nitet d tree Ene ee Ra Dd ae dud ada PRU du ee uUa a n nds 19 MIR nescit a 20 MiscellaneOus parts ieceri a a Hine ae etait aaa ds a a i 21 Sequential part number listing 5 itte nod tts rne en n tl t eR XE RR ACIER NAR ETR a CR NR RARE A 22 4 Removal and replacement procedures eeeisisiseseeseeesees esses esee nennen nnne nnns nhan nna snnt nnmnnn nnn 25 Preliminary replacement requirements ssssssssssssssssseeeeeeemen ener n nnn 25 Heo Xe NM 25 Service corisideratloris 1 oce ite err Fear i e HERR EEE CREARE POR ade dade A EMERT Ea e E DRERUN ve EET OS KE TEENS EAS 25 mi itegor rr 25 Cables and connectors sssssssssssessseseeeeeee emere enne nnne 25 Drive handling Ee 26 ENWW Grounding guidelines simis ELS LT 27 Electrostatic discharge damage ssss emen 27 Packaging and transporting guidelines seeeesssssss 28 Workstation guidelines sese 28 Equipment guidelines sssssseenee 29 Component replacement procedures cccccccecceceeeeeeeeeeeeeceeeeaaneaeeaeceeeeeeeeeeeesegdeaaccacecaneaeeeeeeeeess 30 DEVICE Ta p
10. WWAN module removal 37 spare part number 37 Index 97 98 Index ENWW
11. angle 1 and then lift straight up 2 to remove it d Remove the display panel 2 Reverse this procedure to install the display panel 11 Ifitis necessary to replace the wireless antenna transceivers and cables a Release the wireless antenna cables 1 from the clips and routing channels built into the base enclosure ENWW Component replacement procedures 55 b Slide the antenna cables through the hole near the display assembly 2 Reverse this procedure to reassemble and install the display assembly 56 Chapter4 Removal and replacement procedures ENWW System board Description Spare part number System board e E350 system board with WWAN 635314 001 e E350 system board 639297 001 Before removing the system board follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system Disconnect all of the external devices that are connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 2 3 4 5 a b c d e Remove the battery see Battery on page 32 Remove the following components Service cover see Hard drive Solid state drive on page 33 Hard drive see Hard drive Solid state drive on page 33 Keyboard see Keyboard o
12. discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as infrequently as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels that are generated by different activities Z CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V ENWW Preliminary replacement requirements 27 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items fro
13. off Quickly double tap e the TouchPad off indicator to turn the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse This table describes factory settings To view or change pointing device preferences select Start gt Devices and Printers ENWW Top components 5 Lights Component Description 1 e TouchPad off indicator e Amber The TouchPad is off e Off The TouchPad is on 2 Caps lock light e White Caps lock is on e Off Caps lock is off 3 g 9 Mute light e Amber Computer sound is off e Off Computer sound is on 4 t i Wireless light e On An integrated wireless device such as a I wireless local area network WLAN device and or a Bluetooth device is on e Off All wireless devices are off NOTE Onsome models the wireless light is amber when all wireless devices are off 6 Chapter 2 External component identification ENWW Buttons ENWW Component b Power button This table describes factory settings Description e When the computer is off press the power button to turn on the computer e When the computer is on press the power button briefly to initiate Sleep mode e When the computer is in Sleep mode press the power button briefly to exit Sleep mode
14. outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 32 Remove the service cover see Hard drive Solid state drive on page 33 Remove the RTC battery To remove the RTC battery follow these steps 1 2 3 Position the computer upside down on a flat surface with the front toward you Disconnect the RTC battery cable 1 from the system board Lift the RTC battery up to remove it 2 from the system board Reverse this procedure to install the RTC battery Component replacement procedures 59 Heat sink assembly Ey NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Description Spare part number Heat sink assembly includes replacement thermal material 608629 001 Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the compute
15. the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter To save your change and exit the Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Your change goes into effect immediately ENWW Computer Setup in Windows 7 67 Navigating and selecting in Setup Utility Because Setup Utility is not Windows based it does not support the TouchPad Navigation and selection are by keystroke To choose a menu or a menu item use the arrow keys To choose an item in a list or to toggle a field for example an Enable Disable field use either the arrow keys or f5 or f6 To select an item press enter To close a text box or return to the menu display press esc To display additional navigation and selection information while the Setup Utility is open press f1 Displaying system information The following procedure explains how to display system information in Setup Utility If Setup Utility is not open begin at step 1 If Setup Utility is open begin at step 2 1 Open Setup Utility by turning on or restarting the device and then pressing f10 while the F10 BIOS Setup Options message is displayed in the lower left corner of the screen Select the Main menu System information such as the system time and date and identification information about the device displays To exit Setup Utility without chang
16. then press f9 for boot options 4 Select the flash drive from the boot options window Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place As you add new software and data files continue to create backups on a regular basis How completely you are able to recover your system depends on how recent your backup is Bj NOTE A recovery from your most recent backup needs to be performed if the computer has a virus attack or if any major system components fail In order to correct computer issues a recovery should first be attempted before a system restore is attempted You can back up your information to an optional external hard drive a network drive or discs Back up your system at the following times e At regularly scheduled times x TIP Setreminders to back up your information periodically e Before the computer is repaired or restored e Before you add or modify hardware or software Guidelines e Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information on using system restore points refer to Using Windows system restore points on page 81 e Store personal files in the Documents library and back up this folder periodically e Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings T
17. then replaced when the computer is reassembled Before removing the SIM card follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn the computer on and then shut it down through the operating system 2 Disconnect all of the external devices that are connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 Removing the SIM card To remove the SIM card follow these steps 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Press in on the SIM card 1 to release it from the SIM card slot 3 Remove the SIM card 2 from the computer Reverse this procedure to install the SIM card Hard drive Solid state drive Ey NOTE The hard drive spare part kit and solid state drive spare part kit include a bracket Description Spare part number Hard drive includes hard drive bracket e 750 GB 7200 rpm 634250 001 e 640 GB 5400 rpm 631160 001 ENWW Component replacement procedures 33 Description Spare part number e 500 GB 7200 rpm 634919 001 e 250 GB 7200 rpm 634861 001 Hard Drive Mounting Kit includes mounting bracket and screws 637177 001 Solid state drive 128 GB 635313 001 Before removing the hard dr
18. 27 cm 8 77 in Diagonal 25 55 cm 10 06 in Number of colors 262 144 Contrast ratio 400 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 2175 x 0 2175 mm Format 1024 x 600 Configuration RGB vertical stripe Backlight Edge lit Character display 80 x 25 Total power consumption 3 0 W Viewing angle 40 horizontal 20 40 vertical typical 72 Chapter6 Specifications ENWW Hard drive specifications ENWW 160 GB 250 GB 320 GB 500 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm Width 63 5 mm 63 5 mm 63 5 mm 63 5 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB sec 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 3 ms 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms 24 ms Logical blocks 117 210 240 117 210 240 117 210 240 117 210 240 Disc rotational speed 7200 rpm 7200 rpm 7200 rpm 7200 rpm Operating temperature 5 C to 55 C 5 C to 55 C 5 C to 55 C 5 C to 55 C 41 F to 131 F 41 F to 131 F 41 F to 131 F 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Har
19. 312 001 Screw kit 635313 001 Speaker kit 635314 001 E350 system board with WWAN 635315 001 Thermal pads 635316 001 Top cover 635317 001 WebCam 635318 001 Keyboard for use in the United States 635318 031 Keyboard for use in the United Kingdom 635318 041 Keyboard for use in Germany 635318 051 Keyboard for use in France 635318 061 Keyboard for use in Italy 635318 071 Keyboard for use in Spain 635318 121 Keyboard for use in French Canada 635318 131 Keyboard for use in Portugal 635318 141 Keyboard for use in Turkey 635318 161 Keyboard for use in Latin America 635318 171 Keyboard for use in Saudi Arabia 635318 201 Keyboard for use in Brazil 635318 211 Keyboard for use in Hungary 635318 221 Keyboard for use in the Czech Republic 635318 251 Keyboard for use in Russia 635318 281 Keyboard for use in Thailand ENWW Sequential part number listing 23 635318 291 Keyboard for use in Japan 635318 A41 Keyboard for use in Belgium 635318 AB1 635318 AD1 635318 B31 635318 BB1 Keyboard for use in Taiwan Keyboard for use in Korea Keyboard for international use Keyboard for use in Israel 635318 BG1 Keyboard for use in Switzerland 635318 DH1 Keyboard for use in Norway 635318 DJ1 Keyboard for use in Greece 635737 001 Solid state drive 128 GB 636448 001 Power button board includes cable 636449 001 Top cover includes TouchPad button board and cable 636450 001
20. 635318 161 e Foruse in Norway 608583 DH1 e For use in Portugal 635318 131 e Forusein Russia 635318 251 e For use in Saudi Arabia 635318 171 e For use in Spain 635318 071 e Forusein Switzerland 635318 BG1 e For use in Taiwan 635318 AB1 e For use in Thailand 63531 8 281 e For use in Turkey 635318 141 e For use in the United Kingdom 635318 031 e For use in the United States 635318 001 3 Top cover includes TouchPad board and cable 635316 001 4 Power button board 636448 001 5 Speaker assembly 635313 001 6 Power connector includes power connector cable and security cable bracket 636451 001 7 System board Computer major components 17 Item Description Spare part number e 350 system board with WWAN 635314 001 e E350 system board 639297 001 8 Webcam 635317 001 9 RJ 45 connector includes cable 636452 001 10 Fan includes cable 636453 001 11 Heat sink assembly includes replacement thermal material 635306 001 12 Base enclosure 635303 001 13 RTC battery 635310 001 14 6 cell 2 55 Ah 55 Wh Li ion battery 628419 001 15 Hard drive includes hard drive bracket e 750 GB 5400 rpm 634250 001 e 640 GB 5400 rpm 631160 001 e 500 GB 7200 rpm 634919 001 e 320 GB 7200 rpm 627731 001 e 250 GB 7200 rpm 634861 001 Hard Drive Mounting Kit not illustrated includes mounting bracket and screws 637177 001 External optical drive no
21. For use in Russia 635318 251 For use in Saudi Arabia 635318 171 For use in Spain 635318 071 For use in Switzerland 635318 BG1 For use in Taiwan 635318 AB1 For use in Thailand 635318 281 For use in Turkey 635318 141 For use in the United Kingdom 635318 031 For use in the United States 635318 001 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system 2 Disconnect all of the external devices that are connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Component replacement procedures 43 4 Remove the battery see Battery on page 32 5 Remove the service cover see Hard drive Solid state drive on page 33 6 Remove the hard drive see Hard drive Solid state drive on page 33 Removing the keyboard To remove the keyboard follow these steps 1 Position the computer upside down on a flat surface with the rear toward you 2 Remove the 3 screws that secure the keyboard to the computer 3 Position the computer display side up with the front toward you 4 Open the computer as far as possible 5 Use a flat bladed screwdriver to pry the rear edge of the keyboard 1 loose from the three retaining tabs 6 Lift the key
22. Hinge covers upper and lower 636451 001 Power connector includes power connector cable 636452 001 636453 001 637177 001 639297 001 RJ 45 connector includes RJ 45 connector cable Fan includes cable Hard drive mounting kit includes mounting bracket and screws E350 system board with WWAN 639299 001 Verizon WLAN WWAN antennas includes cables 639300 001 Display back cover 639301 001 Display bezel 639610 001 Verizon 29 5 cm 11 6 in 1366 x 768 HD BrightView LED display assembly 641672 001 Hard drive 320 GB 7200 rpm 641673 001 Base enclosure 24 Chapter 3 Illustrated parts catalog ENWW 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Phillips PO screwdriver e Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures S NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Z CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the mai
23. Kit includes computer feet two rear 63531 1 001 ENWW Component replacement procedures 31 Battery Description Spare part number 6 cell 2 55 Ah 55 Wh Li ion battery 628419 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system 2 Disconnect all of the external devices that are connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery To remove the battery follow these steps 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch 1 to release the battery 3 Remove the battery 2 from the computer Reverse this procedure to install the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation mode or shut down the computer using the operating system before removing the battery 32 Chapter 4 Removal and replacement procedures ENWW SIM Card NOTE The SIM card is provided by the end user as a security measure for the WWAN module The SIM card should be removed placed into a static dissipative container and
24. LCD panel and backlight 94 Chapter 10 Recycling ENWW Index A AC adapter identifying 14 administrator password 69 antennas 13 applications key Windows 8 audio product description 2 audio in microphone jack 9 audio out headphone jack 9 audio in jack pin assignments 83 audio out jack pin assignments 83 B backing up customized window toolbar and menu bar settings 79 personal files 79 base enclosure spare part number 18 battery identifying 14 removal 32 spare partnumber 32 battery release latches 12 battery removing 12 boot options 70 boot order 70 buttons left TouchPad 5 power 7 right TouchPad 5 C cables security 10 cables service considerations 25 caps lock light identifying 6 ENWW changing the Setup Utility language 67 chipset product description 1 components additional hardware 14 bottom 12 display 11 front 9 left side 10 right side 9 TouchPad 5 computer feet locations 31 spare part number 31 computer specifications 71 connectors service considerations 25 cord power 14 D Diagnostics menu 70 Digital Media Slot identifying 9 diskette drive precautions 26 product description 2 display assembly removal 52 spare part number 17 52 display component recycling 89 display specifications 72 displaying system information 68 drives preventing damage 26 drives boot order 70 E earbuds 9 electrostatic discharge 27 esc key 8 Ethernet product description 2
25. Recovering to an earlier restore point does not affect data files saved or e mails created since the last restore point You also can create additional restore points to provide increased protection for your files and settings When to create restore points e Before you add or modify software or hardware e Periodically whenever the computer is functioning optimally Ef NOTE If you revert to a restore point and then change your mind you can reverse the restoration Create a system restore point 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Follow the on screen instructions Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions ENWW Backing up and recovering your information 81 82 Chapter 7 Backup and recovery ENWW 8 Connector pin assignments Audio out headphone Audio in microphone jack Pin Signal 1 Left audio signal in 2 Right audio signal in 3 Ground 4 Microphone ENWW Audio out headphone Audio in microphone jack 83 External monitor
26. WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 3 USB ports 2 Connect optional USB devices 4 Ic External monitor port Connects an external VGA monitor or projector RJ 45 network jack Connects a network cable 0 oa ENWW Front components 9 Left side components 8 Tad SO eO Component Description 1 Power connector Connects an AC power adapter 2 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Hard drive light e Blinking white The hard drive is being accessed e Amber HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive NOTE For information on HP ProtectSmart Hard Drive Protection refer to the HP Notebook Reference Guide 5 b Power light e Solid white The computer is on e Blinking white The compute
27. a sssssssssssseee eene eene nennen 78 Changing the computer boot order ssssessssseee nennen nnns 79 Backing up and recovering your information ssssssssseeeee eem emere 79 Using Windows Backup and Restore sssssssssee eme 80 Using Windows system restore points ssssssseee emen 81 When to create restore points sssssssssseeeeeeeennennenns 81 Create a system restore point sssssssssssssseeene emen 81 Restore to a previous date and time sssssssssssssssssseeeeenee 81 B Connector pih assignments ceri itia EE ore PX EE era Fee Puy re Pra XH Sae x E iie POE FR REO TEENS 3E PE REA Y RRSSU PIE 83 Audio out headphone Audio in microphone jack sssssee emm 83 zT arz Botero o nai neat aedistionana de REE 84 IJ 45 DetWOFKk 2 tte RA ELLA ea R dta Ue eee oet P dae 85 Universal Serial BUS irt Hee ee e ae esie be adele desis edocet ccena ter cesa napa teas 86 9 Power cord SEE requiremehls ia vpn FE PARE ERVRYR EI Y XEM X PIS DOE briana VY E MEREREKYKE FEAR GENER SOR FMRAEE EFE PEEEAE 87 Requirements for all countries and regions sssssseee enne eee 87 Requirements for specific countries and regions sssssssssssssssesee EEEE E EEE nE EEEE En nnna 88 10 av EM M 89 sca TE 89 Display f
28. ards Description Digital Media Slot supporting the following optional digital card formats e MultiMediaCard MMC e Secure Digital SD Memory Card Ports Keyboard pointing device Audio in stereo microphone Audio out stereo headphone combo jack HDMI v 1 3 AC power RJ 45 Ethernet includes link and activity lights USB v 2 0 3 VGA Dsub 15 pin supporting e 1920 x 1200 external resolution at 60 GHz e 1600 x 1200 external resolution at 75 GHz TouchPad with TouchPad buttons Touch sensitive controls Supports 2 way scroll with legend Taps enabled by default Power requirements 65 W AC adapter 6 cell 2 55 Ah 55 Wh Li ion battery Security Security cable slot Operating system Pre installed e Windows 7 Premium 32 and 64 bit e Windows 7 Professional 32 and 64 bit e Windows 7 Basic 32 and 64 bit e Windows 7 Starter 32 bit Serviceability ENWW End user replaceable parts e AC adapter e Battery system e Hard drive solid state drive e Memory modules e SIM card for WWAN e WLAN module e WWAN module 4 Chapter 1 Product description ENWW 2 External component identification Components that are included with the computer may vary by region and model The illustrations in this chapter identify the standard features on most computer models Top components TouchPad Component Description 1 TouchPad off indicator Turns the TouchPad on and
29. ark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 88 Chapter 9 Power cord set requirements ENWW 10 Recycling Battery When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for computer battery disposal Display Z WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these
30. board 2 and turn it upside down resting it on the top cover 44 Chapter 4 Removal and replacement procedures ENWW 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard ENWW Component replacement procedures 45 Top cover Description Spare part number Top cover 635316 001 Before removing the top cover follow these steps pe cow m Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system Disconnect all of the external devices that are connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 32 Remove the service cover Hard drive Solid state drive on page 33 Remove the hard drive see Hard drive Solid state drive on page 33 Remove the keyboard see Keyboard on page 43 Remove the top cover To remove the top cover follow these steps N o 46 Chapter 4 Position the computer upside down on a flat surface with the front toward you Use a thin flat tool to release the 2 rubber feet and then remove the two screws t
31. components handle them carefully Eyf NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 Qo NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another ENWW Battery 89 Perform the following steps to disassemble the display assembly 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 90 Chapter 10 Recycling ENWW 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to th
32. d drive specifications 73 Solid state drive specifications 128 GB solid state drive Dimensions Height 9 5 mm Width 63 5 mm Weight 70g Interface type SATA Transfer rate 220 MB sec Security SATA security Logical blocks 250 069 680 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details 74 Chapter6 Specifications ENWW 7 ENWW Backup and recovery Restore Creating restore media Performing a system restore Backing up and recovering your information Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed This chapter provides information on the following topics Creating a set of recovery discs or a recovery flash drive Recovery Manager software feature Performing a system restore from the partition recovery discs or a recovery flash drive Backing up your information Recovering a program or driver 75 Restore In the event of hard drive failure to restore your system to its factory image you will need a set of recovery discs or a recovery flash drive that you can create using HP Recovery Manager HP recommends that you use this so
33. d receive wireless signals to communicate with wireless local area networks WLANs 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support ENWW Wireless antennas 13 Additional hardware components dm M gt A Component Description 1 Power cord Connects an AC adapter to an AC outlet 2 AC adapter Converts AC power to DC power 3 Battery Powers the computer when the computer is not plugged into external power Batteries and power cords vary in appearance by country or region 14 Chapter 2 External component identification ENWW 3 Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag XXOQOOQOCXX Serial XXX00QOXX HH LLL SU I Product JXOOUOOCXX nm m E UE E EUN Warranty ly lyOy Model XXXXXXX Component Description 1 Product name The product name that is affixed to the front of the computer 2 Serial number s n An alphan
34. e display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame ENWW Display 91 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up 92 Chapter 10 Recycling ENWW 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Turn the display panel upside down WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 17 Remove the backlight frame from the display panel ENWW Display 93 18 Remove the backlight from the backlight frame 19 Disconnect the display panel cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the
35. e steps Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system i Disconnect all of the external devices that are connected to the computer e Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 32 Remove the service cover see Hard drive Solid state drive on page 33 Remove the hard drive see Hard drive Solid state drive on page 33 Remove the keyboard see Keyboard on page 43 m ol D m s Remove the top cover see Top cover on page 46 Remove the speaker assembly To remove the speaker assembly follow these steps 1 Position the top cover upside down with the front toward you 2 Remove the 2 screws that secure the speaker assembly to the top cover 1 50 Chapter 4 Removal and replacement procedures ENWW 3 Liftup and remove the speaker assembly 2 l o l l l l d e pu mast A 5 Is by pm oj eA l l Reverse this procedure to install the speaker assembly ENWW Component replacement procedures 51 Display assembly Description Spare part number 29 5 cm 11 6 in 1366 x 768 HD BrightView LED display assembly includes webcam 635308 001 microphone nameplate and logo Verizon 29 5 cm 11 6
36. emperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety Warning Notice ENWW Table of contents 1 Productdescabilolh cio aso extras ts rA DR Fer dns es onan ass Id Ras ERI AY UEU FER XV RR Eu ddr eee 1 2 External component identification 2 cana rr eri torti ea VER RUE R PEAK UEENREEPETIPRNAUR EU ANSA S FE EEN Oa aiai 5 TOD components eet dede edges ede d aru qe eid a Mes DRM RR e ERR aCA 5 eoa R 5 B P 6 seg 7 M cet 8 Front components estesa es eic Re nen o ARR Me a RAM C ge ER eaa a NR A EROS ddachhdnadetecesadwanavensaadaaceavaena 9 Fightside COMPONMEMS x raodo Ead reet sen Livre ree pa bud etse Dove dr tuna cuu ln ea Lane vea Sede du deme 9 Left side components ccc cece eee ee cece ence eee ae cence tees ee eee ee nennen nennen em nmn nnns nnns nd sensn entente rennen nns EEE EEEE 10 Display components ex hn e en Ret be eR ER RE ERR R RAN NR AR ER RR a a RE VRAC RR A XN T MAR a NOE asus XR RET ee 11 Bottom components eiat esee eta redegit ted aaa e Rd deum aaa degere ER UR 12 Wireless Antennas R 13 Additional hardware components ssssssssssssssssssseseerenneneen nennen nennen tnr n ener nnn einen 14 5 Illustrated parts catalog cierra cse utat inuenta caue N d esa ca uu
37. es ENWW Memory modules Description Spare part number 1 GB memory module 1333 MHz DDR3 598859 001 2 GB memory module 1333 MHz DDR3 598856 001 4 GB memory module 1333 MHz DDR3 599092 001 Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system m Disconnect all of the external devices that are connected to the computer a Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the service cover see Hard drive Solid state drive on page 33 Remove the memory module NOTE 1024 MB primary memory is included on the system board Memory is both customer accessible and upgradable It is located in the accessory compartment To remove the memory module follow these steps 1 Save your work and shut down the computer 2 Disconnect all of the external devices that are connected to the computer CAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module 3 Unplug the power cord from the AC outlet E NOTE Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot 4 T
38. ftware to create either a set of recovery discs or a recovery flash drive immediately after software setup If for some other reason you need to restore your system this can be achieved using the HP Recovery partition select models only without the need for recovery discs or a recovery flash drive To check for the presence of a recovery partition click Start right click Computer click Manage and then click Disk Management If the recovery partition is present a Recovery drive is listed in the window CAUTION HP Recovery Manager partition or discs flash drive restores only software that was preinstalled at the factory Software not provided with this computer must be reinstalled manually Ey NOTE Recovery discs have been included if your computer does not have a recovery partition Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails or if for any reason you cannot restore using the recovery partition tools Create these discs or the flash drive after setting up the computer for the first time Ef NOTE HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive Handle these discs or flash drive carefully and keep them in a safe place NOTE f your computer does not include an integrated optical drive you can use an optiona
39. hat are located under the rubber feet 1 Remove the remaining 8 screws that secure the keyboard to the computer Position the computer right side up with the front toward you and the display open as far as possible Lift the rear edge 1 of the top cover until it detaches from the base enclosure Removal and replacement procedures ENWW 6 Remove the top cover 2 by lifting it straight up Reverse this procedure to install the top cover Power button board ENWW Description Spare part number Power button board includes cable 636448 001 Before removing the power button board follow these steps t m om SU oe o Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system Disconnect all of the external devices that are connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 32 Remove the service cover see Hard drive Solid state drive on page 33 Remove the keyboard see Keyboard on page 43 Remove the top cover see Top cover on page 46 Before removing the power button board follow these steps 1 ma Shut down the computer If you are unsure whether the computer is off or in Hibernation mode
40. he computer upside down on a flat surface with the front toward you 2 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module E NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 3 Remove the 2 screws 2 that secure the WWAN module to the system board The WWAN module tilts up ENWW Component replacement procedures 37 4 Remove the WWAN module 3 by pulling the module away from the slot at an angle f NOTE WWAN modules are designed with a notch 4 to prevent incorrect insertion of the WWAN module into the WWAN module slot Reverse this procedure to install the WWAN module 38 Chapter 4 Removal and replacement procedures ENWW WLAN module Description Spare part number WLAN module Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo adapter BT3 0 HS 600370 001 ready Ralink RT3090BC4 802 11b g n 1x1 WiFi and Bluetooth 2 1 EDR Combo adapter BT3 0 HS 630705 001 ready Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system 2 Disconnect all of the external devices that are connected to the computer 3 Disconnect power from the computer by first unplugging the power cord from the AC outle
41. he screen shot can be a time saver if you have to re enter your preferences ENWW Backing up and recovering your information 79 To create a screen shot 1 Display the screen you want to save 2 Copy the screen image To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc 3 Open a word processing document and then select Edit Paste The screen image is added to the document 4 Save and print the document Using Windows Backup and Restore Guidelines e Be sure that the computer is connected to AC power before you start the backup process e Allow enough time to complete the backup process Depending on file sizes it may take over an hour To create a backup 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to schedule and create a backup Ey NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information 80 Chapter 7 Backup and recovery ENWW Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes PY NOTE
42. in 1366 x 768 HD BrightView LED display assembly includes 639610 001 webcam microphone nameplate and logo Before removing the display assembly follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system m Disconnect all of the external devices that are connected to the computer p Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 32 Remove the service cover see Hard drive Solid state drive on page 33 Remove the hard drive see Hard drive Solid state drive on page 33 BS B ue OE Disconnect the wireless antenna cables from the WLAN module see WLAN module on page 39 and WWAN module see WWAN module on page 37 m Remove the keyboard see Keyboard on page 43 9 Remove the top cover see Top cover on page 46 Remove the display assembly 1 Position the computer display side up with the front toward you 2 Open the computer as far as possible 3 Disconnect the display panel cable 1 from the system board 52 Chapter 4 Removal and replacement procedures ENWW 4 Remove the wireless antenna cables from the clips 2 and routing channel built into the base enclosure CAUTION Support the display as
43. ing any settings use the arrow keys to select Exit Exit Discarding Changes and then press enter Restoring default settings in Setup Utility The following procedure explains how to restore Setup Utility default settings If Setup Utility is not already running begin at step 1 If Setup Utility is already running begin at step 2 1 Open Setup Utility by turning on or restarting the device and then pressing f10 while the F10 BIOS Setup Options message is displayed in the lower left corner of the screen Use the arrow keys to select Exit gt Load Setup Defaults and then press enter When the Setup Confirmation displays press enter To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter The Setup Utility default settings go into effect when the device restarts SP NOTE Your password security and language settings are not changed when you restore the factory default settings 68 Chapter 5 Computer Setup ENWW Exiting Setup Utility You can exit Setup Utility with or without saving changes e To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visib
44. ink 1 and on the base enclosure 2 underneath the heat sink Reverse this procedure to install the heat sink assembly ENWW Component replacement procedures 61 Power connector Description Spare part number Power connector includes power connector cable and security cable bracket 591851 001 Before removing the power connector follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system Disconnect all of the external devices that are connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 1 2 3 4 5 a b c d e f Remove the battery see Battery on page 32 Remove the following components Service cover see Hard drive Solid state drive on page 33 Hard drive see Hard drive Solid state drive on page 33 Keyboard see Keyboard on page 43 Top cover see Top cover on page 46 Display assembly see Display assembly on page 52 System board see System board on page 57 Remove the power connector To remove the power connector follow these steps 1 Remove the 2 screws 1 that secure the power connector to the base enclosure 2 Disconnect the power connector cable 2 from the system board 62 Chap
45. ive or solid state drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system 2 Disconnect all of the external devices that are connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 Remove the hard drive or solid state drive To remove the hard drive or solid state drive follow these steps 1 Save your work and shut down the computer 2 Disconnect all of the external devices that are connected to the computer 3 Unplug the power cord from the AC outlet if necessary 4 Turn the computer upside down on a flat surface and remove the battery 5 Lift up at the two indentations 1 to remove the service cover 2 34 Chapter 4 Removal and replacement procedures ENWW 6 Disconnect the hard drive solid state drive connector from the system board 1 and then remove the four screws 2 that secure the hard drive solid state drive to the base enclosure 7 Lift the hard drive solid state drive out of the hard drive solid state drive bay 8 If itis necessary to replace the hard drive solid state drive bracket or connector follow these steps a Remove the 4 screws 1 that secure the hard drive solid state drive brac
46. ives Supports HP ProtectSmart Hard Drive Protection Customer accessible Serial ATA SATA Supports the following hard drives NOTE For the Windows Starter operating system do not use a hard drive with a capacity more than 320 GB e 750 GB 5400 rpm e 640 GB 5400 rpm e 500GB 7200 rpm e 320 GB 7200 rpm e 250 GB 7200 rpm Optical drives 12 7 mm tray load external USB optical drive Serial ATA SATA Supports the following drives e External Blu ray SuperMulti Double Layer Optical Drive with LightScribe e External DVD RW SuperMulti Double Layer Optical Drive with LightScribe Diskette drive Supports external USB drive only Supports boot from USB device Microphone Single digital microphone Audio 2 integrated HD stereo speakers Audio out headphone jack Audio in microphone jack Webcam Integrated standard VGA camera with fixed focus Ethernet Integrated 10 100 1000 network interface card NIC Ethernet cable not included Wireless Integrated wireless local area network WLAN via Half Mini Card e 802 11 bgn WLAN Bluetooth Combo card e 802 11 bgn Bluetooth Combo card with 2 antennas Integrated wireless wide area network WWAN and GPS function FMC e Qualcomm Gobi2 Birlion with 2 antennas e 6band antenna support 2100 1800 1900 800 900 with additional GPS band e 2 4 GHz and 5 GHz antennas in display enclosure 2 Chapter 1 Product description ENWW Category External media c
47. ket to the hard drive solid state drive ENWW Component replacement procedures 35 b Lift the hard drive solid state drive 3 straight up to remove it from the hard drive solid state drive bracket Reverse this procedure to install the hard drive solid state drive 36 Chapter 4 Removal and replacement procedures ENWW WWAN module Description Spare part number WWAN module 531993 001 Before removing the WWAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system m Disconnect all of the external devices that are connected to the computer e Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the service cover see Hard drive Solid state drive on page 33 Remove the WWAN module Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support To remove the WWAN module follow these steps 1 Position t
48. l external optical drive purchased separately to create recovery discs or you can purchase recovery discs for your computer from the HP Web site If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Guidelines e Purchase high quality DVD R DVD R DVD R DL or DVD R DL discs NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the Recovery Manager software The computer must be connected to AC power during this process Only one set of recovery discs or one recovery flash drive can be created per computer NOTE If you are creating recovery discs number each disc before inserting into the optical drive e f necessary you can exit the program before you have finished creating the recovery discs or recovery flash drive The next time you open Recovery Manager you will be prompted to continue the backup creation process To create a set of recovery discs or a recovery flash drive 1 Select Start gt All Programs gt Recovery Manager gt Recovery Media Creation 2 Follow the on screen instructions 76 Chapter 7 Backup and recovery ENWW Performing a system restore Recovery Manager software allows you to repair or restore the computer to its original factory state Recovery Manager works from recovery discs a recovery flash drive
49. le press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press enter After either choice the device restarts in Windows Setup Utility menus The menu tables in this section provide an overview of Setup Utility options NOTE Some of the Setup Utility menu items that are listed in this section may not be supported by your computer Main menu Select To do this System information e View and change the system time and date e View identification information about the device e View specification information about the processor memory size and system BIOS Security menu Select To do this Administrator password Enter change or delete an administrator password Power On Password Enter change or delete a power on password System Configuration menu Select To do this Language Support Change the Setup Utility language ENWW Computer Setup in Windows 7 69 Select Processor C4 State To do this Enable disable the processor C4 sleep state Boot Options Set the following boot options e 10 and f12 Delay sec set the delay for the f10 and f12 functions of the Setup Utility in intervals of 5 seconds each 0 5 10 15 20 e Internal Network Adapter boot enable disable boot from the internal network adapter e Boot Order set the boot order for the following Internal hard drive select models only E USB fl
50. lic of China 490371 AA1 e Forusein South Africa 490371 AR1 e Forusein South Korea 490371 AD1 e Forusein Switzerland 490371 111 e Forusein Taiwan 490371 AB1 e Forusein Thailand 490371 201 e For use in the United Kingdom and Singapore 490371 031 TouchPad button board includes bracket and cable 636449 001 WLAN antennas includes cables 611252 801 630706 801 WWAN antennas includes cables 606493 801 Plastics Kit includes service cover 635309 001 Rubber Kit includes two rear rubber feet 635311 001 Screw Kit 635312 001 Miscellaneous parts 21 Sequential part number listing Spare part number Description 490371 001 Power cord for use in the United States 490371 011 Power cord for use in Australia 490371 021 Power cord for use in Europe the Middle East and Africa 490371 031 Power cord for use in the United Kingdom and Singapore 490371 061 Power cord for use in Italy 490371 081 Power cord for use in Denmark 490371 111 Power cord for use in Switzerland 490371 201 Power cord for use in Thailand 490371 202 Power cord for use in Brazil 490371 291 Power cord for use in Japan 490371 AA1 Power cord for use in the People s Republic of China 490371 AB1 Power cord for use in Taiwan 490371 AD1 Power cord for use in South Korea 490371 AR1 Power cord for use in South Africa 490371 BB1 Power cord for use in Israel 490371 D01 Power cord for u
51. m their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of anti static belts and roller bushings Be sure that mechanized equipment that is used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of non conductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 28 Chapter 4 Removal and replacement procedures ENWW Equipment guidelines Grounding equipment must include either a wrist strap or a foot s
52. n page 43 Top cover see Top cover on page 46 Display assembly see Display assembly on page 52 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e RTC battery see RTC battery on page 59 e Heat sink see Heat sink assembly on page 60 Remove the system board To remove the system board follow these steps 1 Disconnect the fan cable 1 from the system board ENWW Component replacement procedures 57 2 Disconnect the RJ 45 cable 2 from the system board 3 Remove the 2 screws 1 that secure the system board to the base enclosure 4 Lift the left side of the system board 2 until it rests at an angle 5 Remove the system board 3 by sliding it away from the base enclosure at a 45 degree angle Reverse the procedure to install the system board 58 Chapter 4 Removal and replacement procedures ENWW RTC battery ENWW Description Spare part number RTC battery 635310 001 Before removing the real time clock RTC battery follow these steps 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the and then shut it down using the operating system Disconnect all of the external devices that are connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC
53. ntenance instructions Cables and connectors N CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily ENWW Preliminary replacement requirements 25 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Handle drives on surfaces that are covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette dri
54. oltage protection level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V ENWW Preliminary replacement requirements 29 Component replacement procedures This chapter provides removal and replacement procedures Service tag When ordering parts or requesting information provide the computer serial number and model description that is provided on the service tag product KXXXKXXXXXXXXXXXX Ls xao HUI LUE HU EAT UU 6 XXXXXXXKKKK IE ELA EAT TANT HUE UU Eis service va 1 9 tag warranty x year 8 1 Product name This is the product name that is affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 5 Warranty period This number describes the duration of the warranty period for the computer 30 Chapter 4 Removal and replacement procedures ENWW Computer feet The computer feet are adhesive backed rubber pads that are attached to the base enclosure Description Spare part number Rubber
55. on ssesnnm eem 68 Restoring default settings in Setup Utility 68 Exiting Setup Wnty eisiau dr toner t d accetto Er tet de ttn 69 Setup Utility menus perrieri eet eee nennen enne ne nter renes nennen nnns 69 ACIDUM 69 OCCU MENU M 69 System Configuration menu sssssssssseeneeeenee nennen nnns 69 ENWW 6 SPSCHICAUNONS iui aic Eat ia i 435 E PEE o ESAE EPAETE HERR ERE AEREAEEBER EE nant isan atantaaasdenasesaatsmdataddecsaas SAY EUFA EM FEMA SERA FEMARA KU VEG 71 Computer specifICatlOnts 2x no Let dae aed e ptr oc e pee edges dd seen e dure die du na edu dun gu pa x 71 29 5 cm 11 6 in 1366 x 768 HD BrightView LED display specifications sessssssse 72 Hard drive speciflGatioris oie nri ere eoe vine ier E OR err n enin ig ell ere e a airs 73 Solid state drive specifications sesssssssssssssssssssssssseseeeeee nennen nnns nennen innen a a 74 T Backup and CVU asics scsi de cas REPE ERE FER es OAE ETE RRK RE PS anc pm RENTE RRR PRR P MER FREU DETRRR 75 RESTOTE iioii 76 Creating restore media ssssssssssssesssseeeneeenen nennen nennen nnne sen nn nnn nene nennen nnne nens 76 Performing a system restore ecrane dentes tete d enne te ne Enhance TEE 77 Restoring using the dedicated recovery partition select models only 7T Restoring using the restore medi
56. onent replacement procedures 65 Remove the fan To remove the fan follow these steps 1 Disconnect the fan cable 1 from the system board p A 2 Remove the 3 screws 1 that secure the fan to the base enclosure 3 Lift up and remove the fan 2 Reverse this procedure to install the fan 66 Chapter 4 Removal and replacement procedures ENWW 5 Computer Setup Computer Setup in Windows 7 Starting Setup Utility Setup Utility is a ROM based information and customization utility that can be used even when the Windows operating system is not working The utility reports information about the device and provides settings for startup security and other preferences To start Setup Utility A Open Setup Utility by turning on or restarting the device and then pressing f10 while the F10 BIOS Setup Options message is displayed in the lower left corner of the screen Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of the Setup Utility If Setup Utility is not already running begin at step 1 If Setup Utility is already running begin at step 2 1 m o w p Open Setup Utility by turning on or restarting the device and then pressing f10 while the F10 BIOS Setup Options message is displayed in the lower left corner of the screen Use the arrow keys to select System Configuration Language and then press enter Use
57. oppy drive o A USB CD DVD ROM drive USB flash drive 6 USB hard drive a USB card reader Network adapter NOTE Only the devices that are available on the system appear in the boot order menu Diagnostics menu Select Hard Disk Self Test select models only To do this Run a comprehensive self test on the hard drive Memory Test Run a diagnostic test on the system memory 70 Chapter 5 Computer Setup ENWW 6 Specifications Computer specifications Metric U S Dimensions Depth 20 40 cm 8 03 in Width 28 90 cm 11 37 in Height 1 98 cm 0 78 in Weight Equipped with a hard drive 1470g 3 24 Ib Equipped with a solid state drive 1449 g 3 19 Ib Input power Operating voltage 19 V dc 1 58 A 30 W Operating current 1 58A Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 65 C 4 F to 149 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 0 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures ENWW Computer specifications 71 29 5 cm 11 6 in 1366 x 768 HD BrightView LED display specifications Dimensions Metric U S Height 12 53 cm 4 93 in Width 22
58. or from a dedicated recovery partition select models only on the hard drive S NOTE A system restore needs to be performed if the computer hard drive has failed or if all attempts to correct any functional computer issues fail A system restore should be used as a final attempt to correct computer issues Note the following when performing a system restore e You can restore only the system that you have previously backed up HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as Soon as you set up the computer e Windows has its own built in repair features such as System Restore If you have not already tried these features try them before using Recovery Manager e Recovery Manager restores only software that was preinstalled at the factory Software not provided with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Restoring using the dedicated recovery partition select models only When using the dedicated recovery partition there is an option to back up pictures music and other audio videos and movies recorded TV shows documents spreadsheets and presentations e mails Internet favorites and settings during this process To restore the computer from the recovery partition follow these steps 1 Access Recovery Manager in either of the following ways e Select Start gt All Program
59. page 46 Display assembly see Display assembly on page 52 System board see System board on page 57 Remove the RJ 45 connector To remove the RJ 45 connector follow these steps 1 Remove the 2 screws that secure the RJ 45 connector to the base enclosure 1 2 Lift up and remove the RJ 45 connector 2 64 Chapter 4 Removal and replacement procedures ENWW Fan ENWW Reverse this procedure to install the RJ 45 connector Description Spare part number Fan includes cable 611688 001 Before removing the fan follow these steps 1 ON m of Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system Disconnect all of the external devices that are connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 32 Remove the following components a b Service cover see Hard drive Solid state drive on page 33 Hard drive see Hard drive Solid state drive on page 33 Keyboard see Keyboard on page 43 Top cover see Top cover on page 46 Display assembly see Display assembly on page 52 System board see System board on page 57 Heat sink see Heat sink assembly on page 60 Comp
60. ptical drive product description 2 P packing guidelines 28 panel product description 1 passwords 69 pin assignments audio in jack 83 audio out jack 83 external monitor port 84 headphone jack 83 microphone jack 83 monitor port 84 network jack 85 RJ 45 jack 85 Universal Serial Bus USB port 86 plastic parts 25 pointing device product description 3 ports external monitor 9 HDMI 10 product description 3 USB 9 10 power button identifying 7 power connector identifying 10 power cord set requirements 87 spare part number 21 power cord identifying 14 power requirements product description 3 power on password 69 Processor C4 State 70 processor product description 1 product description audio 2 chipset 1 diskette drive 2 Ethernet 2 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drives 2 panel 1 pointing device 3 ports 3 power requirements 3 processors 1 productname 1 security 3 serviceability 3 solid state drive 1 webcam 2 wireless 2 product name 1 R recovering from the dedicated recovery partition 77 recovering from the recovery discs 78 recovery discs 76 Recovery Manager 77 recovery system 77 release latches battery 12 removal replacement preliminaries 25 procedures 30 restore points 81 restoring default settings 68 right TouchPad button identifying 5 RJ 45 64 RJ 45 network jack identifying 9 RJ 45 jack pin assignment
61. r is in Sleep mode e Off The computer is off or in Hibernation mode 6 HDMI port Connects an optional video or audio device such as HOMI a high definition television or any compatible digital or audio component 7 uL USB port Connects an optional USB device 10 Chapter 2 External component identification ENWW Display components ENWW noes Component 1 WWAN antennas 2 select models only Description Send and receive wireless signals to communicate with wireless wide area networks WWANs 2 3 WLAN antennas 2 Webcam light Send and receive wireless signals to communicate with wireless local area networks WLANs On The webcam is in use 4 5 Webcam Internal microphone Captures still photographs and videos To use the webcam select Start gt All Programs gt HP gt HP MediaSmart gt HP MediaSmart Webcam Records sound Display components 11 Bottom components Component Description 1 Battery Removable battery 2 Battery release latch Releases the battery from the battery bay 3 SIM card slot Contains a wireless subscriber identity module SIM card The SIM card slot is located inside of the battery bay 4 Service cover Remove to access the hard drive and memory components 12 Chapter2 External component identification ENWW Wireless antennas la Component Description 1 WLAN antennas 2 Send an
62. r on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Service cover see Hard drive Solid state drive on page 33 b Hard drive see Hard drive Solid state drive on page 33 c Keyboard see Keyboard on page 43 d Top cover see Top cover on page 46 e Display assembly see Display assembly on page 52 f System board see System board on page 57 Remove the heat sink assembly To remove the heat sink assembly follow these steps 1 Following the 1 2 3 4 sequence stamped into the heat sink assembly loosen the 4 captive screws 1 that secure the heat sink assembly to the system board Ey NOTE Due to the adhesive quality of the thermal material located between the heat sink assembly and system board components it may be necessary to move the heat sink assembly from side to side to detach the assembly 60 Chapter 4 Removal and replacement procedures ENWW 2 Remove the heat sink assembly 2 NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink assembly and the system board each time the heat sink assembly is removed Thermal pads are located on the heat s
63. rd set will be used e The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer ENWW Requirements for all countries and regions 87 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T m
64. s gt Recovery Manager gt Recovery Manager or e Turnon or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the Recovery Manager window 3 Follow the on screen instructions ENWW Performing a system restore 77 Restoring using the restore media 1 If possible back up all personal files 2 Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer NOTE Ifthe computer does not automatically restart in the Recovery Manager the computer boot order needs to be changed 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions 78 Chapter 7 Backup and recovery ENWW Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and
65. s 85 RTC battery removal 59 spare partnumber 59 rubber kit spare part number 21 ENWW S screw kit spare part number 21 security cable slot identifying 10 Security menu 69 security product description 3 selecting in the Setup Utility 68 serial number 15 30 service considerations 25 service tag 15 30 serviceability product description 3 SIM removal 33 solid state drive product description 1 specifications 74 Speaker assembly spare partnumber 17 speakers identifying 9 specifications computer 71 display 72 hard drive 73 solid state drive 74 static shielding materials 29 supported discs 76 system board removal 57 spare part number 17 57 System Configuration menu 69 system information 69 system recovery 77 system restore points 81 T tools required 25 top cover removal 46 spare part number 17 46 TouchPad buttons 5 identifying 5 TouchPad scroll zone identifying 5 transporting guidelines 28 U USB port pin assignments 86 ENWW USB ports identifying 9 10 using system restore 81 V vents identifying 10 Ww webcam light identifying 11 webcam identifying 11 webcam product description 2 Windows applications key identifying 8 Windows logo key identifying 8 wireless antennas 13 wireless light identifying 6 wireless module product description 2 WLAN antennas identifying 13 WLAN module removal 39 spare part number 39 workstation guidelines 28 WWAN antennas identifying 13
66. se in Argentina 490371 D61 Power cord for use in India 531993 001 WWAN module 584383 001 DVD RW and CD RW SuperMulti Double Layer Drive with LightScribe external USB optical drive 584384 001 Blu ray ROM DVD R RW and CD RW SuperMulti Double Layer Drive with LightScribe external USB optical drive 598856 001 2 GB memory module 1333 MHz DDR3 598859 001 1 GB memory module 1333 MHz DDR3 599092 001 4 GB memory module 1333 MHz DDR3 600370 001 Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo adapter BT3 0 HS ready 609939 001 65 W RC V AC adapter 628419 001 6 cell 2 55 Ah 55 Wh Li ion battery 629775 001 29 5 cm 11 6 in 1366 x 768 HD BrightView LED display panel 630705 001 WLAN module 631160 001 Hard drive 640 GB 5400 rpm 634250 001 Hard drive 750 GB 5400 rpm 634513 001 WWAN module 22 Chapter 3 Illustrated parts catalog ENWW 634861 001 Hard drive 250 GB 7200 rpm 634919 001 Hard drive 500 GB 7200 rpm 635301 001 Antennas includes WLAN and WWAN antennas 635302 001 Display back cover 635303 001 Base enclosure 635304 001 Display bezel 635305 001 Display cable 635306 001 Heat sink assembly 635307 001 Display hinge kit 635308 001 29 5 cm 11 6 in 1366 x 768 HD BrightView LED display assembly 635309 001 Plastics kit includes service cover 635310 001 RTC battery includes cable 63531 1 001 Rubber kit 635
67. sembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 5 Remove the 4 screws 1 that secure the display assembly to the base enclosure 6 Slide the display panel cable 2 back toward the display assembly while lifting the display assembly 3 straight up to remove it 7 Lift the display assembly 3 straight up and remove it 8 If itis necessary to replace the display bezel or any of the display assembly internal components a Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure ENWW Component replacement procedures 53 b Lift up and remove the display bezel 4 Reverse this procedure to install the display bezel 9 If it is necessary to replace the webcam module a Lift the webcam module straight up 1 to release the adhesive material from the display enclosure b Disconnect the webcam cable 2 from the webcam module Reverse this procedure to install the webcam module 10 Ifitis necessary to replace the display panel a Remove the 4 screws 1 that secure the display hinge brackets to the display panel 54 Chapter 4 Removal and replacement procedures ENWW b Liftup and remove the display hinge brackets 2 from the display panel c Lift the display panel up at a 45 degree
68. t and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the service cover see Hard drive Solid state drive on page 33 Remove the WLAN module A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support To remove the WLAN module follow these steps 1 Position the computer upside down on a flat surface with the front toward you 2 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Ey NOTE The black WLAN antenna cable is connected to the WLAN module Main terminal The gray WLAN antenna cable is connected to the WLAN module Aux terminal 3 Remove the two screws 2 that secure the WLAN module to the system board The WLAN module tilts up ENWW Component replacement procedures 39 4 Remove the WLAN module 3 by pulling it away from the slot at an angle f NOTE WLAN modules are designed with a notch 4 to prevent incorrect insertion of the WLAN module into the WLAN module slot Reverse this procedure to install the WLAN module 40 Chapter 4 Removal and replacement procedur
69. t illustrated select models only e DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe 584383 001 e Blu ray R RE with LightScribe DVD R RW SuperMulti Double Layer Drive 584384 001 Solid state drive 128 GB 635737 001 16 Memory module e 1 GB memory module 1333 MHz DDR3 598859 001 e 2 GB memory module 1333 MHz DDR3 598856 001 e 4 GB memory module 1333 MHz DDR3 599092 001 17 WLAN module e Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo adapter 600370 001 BT3 0 HS ready e Ralink RT5390 802 11b g n 1x1 WiFi and BC8 Bluetooth 3 0 HS Combo adaptor 630705 001 Rashi2 18 WWAN module e SPS WWAN UNDP HSPA EVDO Birlion MINICARD 531993 001 e SPS WWAN VZW LTE HSPA EVDO Card Stngr 634513 001 19 Service cover included in the Plastics Kit part number 635309 001 18 Chapter 3 Illustrated parts catalog ENWW Display assembly subcomponents OMM o SS gt 9 gt Item Description Spare part number 1 Display bezel 635304 001 2 Display panel hinges 635307 001 3 29 5 cm 11 6 in 1366 x 768 HD BrightView LED display panel 629775 001 4 Webcam Display cable 635317 001 635305 001 5 WWAN antennas includes cables 635301 001 6 WLAN antennas includes cables ENWW Display assembly subcomponents 19 Item Description Spare part number 7 Display enclosure 635302 001 Verizon display enclosure 639300 001
70. ter 4 Removal and replacement procedures ENWW 3 Liftup and remove the power connector 3 Reverse this procedure to install the power connector RJ45 connector cover To remove the RJ45 connector cover follow these steps 1 Slide the RJ45 cover to the right grasping the cover at the indentation on the left side 1 in order to release the cover 2 Gently press the hinged bottom of the rubber tail and pull the RJ45 cover off of the computer 2 ENWW Component replacement procedures 63 Reverse this procedure to install the RJ 45 connector cover RJ 45 connector Description Spare part number RJ 45 connector includes cable 636452 001 Before removing the RJ 45 connector follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation mode turn on the computer and then shut it down using the operating system Disconnect all of the external devices that are connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 1 2 3 4 5 a b c d e f Remove the battery see Battery on page 32 Remove the following components Service cover see Hard drive Solid state drive on page 33 Hard drive see Hard drive Solid state drive on page 33 Keyboard see Keyboard on page 43 Top cover see Top cover on
71. trap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection that is provided by antistatic bags and floor mats Material Use V
72. turn on the computer and then shut it down using the operating system Disconnect all of the external devices that are connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 32 Component replacement procedures 47 Remove the service cover see WLAN module on page 39 Remove the hard drive see Hard drive Solid state drive on page 33 Remove the keyboard see Keyboard on page 43 ee ee m Remove the top cover see Top cover on page 46 Remove the power button board To remove the power button board follow these steps 1 Position the top cover upside down with the front toward you 2 Remove the screw 1 that secures the power button board to the top cover 3 Lift up and remove the power button board 2 oT fe Reverse this procedure to install the power button board TouchPad button board 48 Description Spare part number TouchPad button board includes bracket and cable 636449 001 Before removing the TouchPad button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Chapter 4 Removal and replacement procedures ENWW
73. umeric number that is unique to each product 3 Part number Product number p n The number that provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period The duration of the warranty period for the computer 5 Model description The alphanumeric identifier that is necessary to locate documents drivers and support for the computer ENWW Service tag 15 Computer major components Item Description Spare part number 1 Display assembly 629775 001 16 Chapter 3 Illustrated parts catalog ENWW ENWW Item Description Spare part number 29 5 cm 11 6 in 1366 x 768 HD BrightView LED display assembly includes webcam microphone nameplate and logo NOTE See Display assembly subcomponents on page 19 for internal component spare part information 2 Keyboard includes keyboard cable e Forusein Belgium 635318 A41 e Forusein Brazil 635318 201 e For use in the Czech Republic 635318 221 e Forusein France 635318 051 e Forusein French Canada 635318 021 e Foruse in Germany 635318 041 e For use in Greece 635318 041 e Foruse in Hungary 635318 211 e For international use 635318 B31 e Forusein Israel 608583 BB1 e Forusein Italy 635318 061 e Forusein Japan 635318 291 e For use in Korea 635318 AD1 e For use in Latin America
74. urn the computer upside down on a flat surface and remove the battery ENWW Component replacement procedures 41 5 Lift up the regulatory label to access the memory modules 6 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot A CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container Reverse this procedure to install a memory module 42 Chapter 4 Removal and replacement procedures ENWW Keyboard Ey NOTE The keyboard spare part kit includes a keyboard cable ENWW Description Spare part number For use in Belgium 635318 A41 For use in Brazil 635318 201 For use in the Czech Republic 635318 221 For use in France 635318 051 For use in French Canada 635318 121 For use in Germany 635318 041 For use in Greece 608583 DJ1 For use in Hungary 635318 211 For use in Israel 608583 BB1 For use in Italy 635318 061 For use in Japan 635318 291 For use in Korea 635318 AD1 For use in Latin America 6355318 161 For use in Norway 635318 DH1 For use in Portugal 635318 131
75. ve place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE 26 Chapter 4 Removal and replacement procedures ENWW Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Z CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Use non magnetic tools Before touching an electronic component

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