System and method for customizing an interactive training sequence
Contents
1. The HP LaserJet 3150 product is Year 2000 ready See Year 2000 warranty in the getting started guide for more information To learn about HP LaserJet 3150 product features and specifications click the name of the feature below Pros PM Available resolutions 600 dpi interpolated P Print i 300 dpi optical with 256 levels of gra W Paper handling RT a p gt New for the HP LaserJet 3150 References For information about See Product specifications Product Specifications in the user guide or the technical data sheet What is maximum item size for the document feeder tray No This is the maximum item size for the single sheet input O 2 by 3 5 inches 51 by 89 mm 8 5 by 14 inches 216 by 356 mm O 8 5 by 118 inches 216 by 2 997 mm with long pages enabled Previous Lesson Training Main Next Page Menu Menu Menu Page FIG 13 US 2004 0221239 Al SYSTEM AND METHOD FOR CUSTOMIZING AN INTERACTIVE TRAINING SEQUENCE 0001 The present invention generally relates to an improved system and method for customizing an interactive training sequence More specifically it relates to a system and method for providing an interactive product service manual that allows for customization of training sequences linked to different login identifications 0002 Product service and support manuals are no longer in simple text format In fact it is becoming more common for product s2. You can quickly find and use all information currently available for the HP LaserJet 3150 and HP LaserJet 3100 products whenever you want to Easier and faster information access The HP LaserJet 3100 3150 Service and Support Documentation and Training brings you almost everything you need to begin servicing and supporting the product This suite of product information completely integrated for fast access includes Personalized training Product simulators Product documentation Service support and technical sales information Previous Main Next Page menu Page SEWOE Technology Reference Training Printing FIG 6 Patent Application Publication Nov 4 2004 Sheet 8 of 14 US 2004 0221239 A1 OO OC Nif Ojjo x c9 LO Jy 3100 3150 to add paper Click the paper tray LaserJet G o o L a Q gt a ET enter menu backspace o OR 7 8 o 020 0 B 2 o 0 00 Q gt manual dial PAPER BIN IS OUT PLEASE ADD PAPER c ready printere faxecopiere scannere constrast C resalutioy FIG 7 Patent Application Publication Nov 4 2004 Sheet 9 of 14 US 2004 0221239 A1 Product Overview 1 The HP LaserJet 3150 product can store up to how many fax pages in its standard memeory 75 pages 100 pages 125 pages O 150 pages 2 The HP LaserJet 3150 product includes how much memory 1MB 2MB O 4MB O 6 MB 3 The HP LaserJet 3150 pro
3. if the user does not have one block 82 Once the user logs in with the login identification block 82 it is determined whether the user already has a custom training sequence linked to the login ID provided by the user block 86 0029 If it is determined that the user does not yet have a custom training sequence block 86 a set of predefined questions is displayed to the user block 88 An example of the predefined questions page is shown in FIG 12 Of course these questions can be varied depending on the need of the customization The user must then respond to the predefined questions block 90 and a custom training sequence according to the responses from the user is returned block 92 and displayed to the user block 94 Likewise if the user already has a custom training sequence linked to the login identification block 86 a custom training sequence is returned to the user block 96 In this case the custom training sequence is displayed from the last saved progress block 94 such as an exemplary page shown in FIG 13 As shown a body of text relating to the desired topic is included with one or more test questions which the user may complete before the next page is shown Similar to the simulation page at some point in the training sequence a user response is required before the next sequence is played to the user If the user exits a sequence the last progress of the sequence is saved so that the user can start f
4. Application Publication oDeg nuow ebed XON uleyy Snol algd jeAn29JJo QJOW S siu esn no djay III yey sd puy osje noA Burure1j pue uonejueuinooq 3duoddns pue 9M S 091 001 erJese dH Jo senjea ay aye INOJ SIY ur peurejdx3 Deeu nod uonejueuunoop eui Buneoo pue Bururesy Bulaiaoes euin sse pue qof 1no Buiop euin e1oui pueds oj no Buiwojie Apua asow eun noA eDeueu noA sdjay Buiure1 pue uonejuauin20g 3d40ddng pue 32S OGLE OOLE 1erJese dH SUL e eu no 821nosa8i 9 qenjeA JSOW eu s euin JnoA euJlj s PUBWAP ul JSOW 924nosa8J eui Pom sseuisnq paded jsey slepo ul nO papino G Ola Patent Application Publication Nov 4 2004 Sheet 7 of 14 US 2004 0221239 A1 Guided Tour Benefits aS The teacher The classroom The library And just a mouse click away HP LaserJet 3100 3150 Service and Support Documentation and Training provides an innovative combination of personalized training product simulators and product documentation and includes support and technical sales information for the HP LaserJet 3150 and HP LaserJet 3100 products In the past you sat through a training course spent hours familiarizing yourself with the hardware and software and then filled your bookshelves with volumes of product documentation for later reference Now by using Web based technology the documentation and training brings all of this information together in one place your computer
5. 48 SELECTED DOCUMENTA TION PAGE USER SELECTS DISPLAYS DEFAULT 50 PRACTICE PAGE USER SELECTS s4 APRACTICE DISPLAY SELECTED 58 PRACTICE PAGE ALINK DISPLAY SELECTED INDEX LINK FIG 2A Patent Application Publication Nov 4 2004 Sheet 3 of 14 US 2004 0221239 A1 74 76 78 FROM FIG 2A USER FILLS USER FEEDBACK OUT FEEBACK SELECTS FORM SENT FORM SEND OUT VIA EMAIL FIG 2B FROM FIG 2A USER USER HAS NO SELECTS LOGIN ID d LOGIN ID DISPLAY A SET OF PREDEFINED QUESTIONS TO USER USER RESPOND TO PREDEFINED QUESTIONS RETURN A CUSTOM TRAINING SEQUENCE ACCORDING TO LAST SAVED PROGRESS RETURN A CUSTOM TRAINING SEQUENCE ACCORDING TO THE USER RESPONSES DISPLAY CUSTOM TRAINING SEQUENCE TO USER FIG 2C Patent Application Publication Nov 4 2004 Sheet 4 of 14 US 2004 0221239 A1 Guided Tour Training Documentation Practice Simulators More Information Feedback FIG 3 Patent Application Publication Nov 4 2004 Sheet 5 of 14 US 2004 0221239 A1 Documentation Getting Started Guide User Guide HP LaserJet 3100 Software Technical Reference HP LaserJet 3150 Software Technical Reference Technical Data Sheet Packaging Diagram Product Comparison Readme Additional Documents for Print 4 FIG 4 US 2004 0221239 A1 Nov 4 2004 Sheet 6 of 14 Patent
6. G 11 is a preferred login page of the training module 0017 FIG 12 is an exemplary customization page of the customization module and 0018 FIG 13 is an exemplary page of a custom training sequence DETAILED DESCRIPTION 0019 Broadly stated the present invention is directed to an improved system and method for customizing an interactive training sequence The present invention allows users to customize their training sequence The progress of the training sequence can be saved and identified by a unique login identification which allows users to return to where they left off in the last training sequence Different modules provide the user a variety of ways to understand the service and setup needs of the product For example the users can display docu ments simulations and their custom training sequences 0020 The present invention preferably utilizes Hyper Text Markup Language HTML JAVA scripts and Shockwave Flash Objects Because all these selected items can be used on most available web browsers the selected items are most flexible for the implementation of the present invention Furthermore the content of the product service manual is stored in different digital files and each of these digital files is designated by a Uniform Resource Locator 0021 Turning now to FIG 1 an exemplary diagram of a network system is shown The present invention can be implemented in a variety of ways The service pro
7. US 20040221239A1 a2 Patent Application Publication co Pub No US 2004 0221239 A1 aos United States Hachigian et al 43 Pub Date Nov 4 2004 54 SYSTEM AND METHOD FOR CUSTOMIZING AN INTERACTIVE TRAINING SEQUENCE 76 Inventors Michael Hachigian Boise ID US Arthur M Caldwell Boise ID US C Michael McLain Boise ID US Shane Winn Boise ID US Susan K Lawrence Eagle ID US Correspondence Address HEWLETT PACKARD COMPANY Intellectual Property Administration P O Box 272400 Fort Collins CO 80527 2400 US 21 Appl No 09 747 065 22 Filed Dec 20 2000 60 DISPLAY SELECTED SIMULATION PAGE 56 USER SELECTS A SIMULATION DISPLAY DEFAULT Pis 18 52 MAIN MENU DISPLAYED TO USER SIMULATOR sinu ae PAGE TOC USER SELECTS DISPLAY DISPLAY INFORMATION INFOR GUIDED Publication Classification GN nto 4 soto otro EE GO6F 3 00 GIE SOC s cesis tst 715 762 715 708 57 ABSTRACT The present invention provides an improved system and method for customizing an interactive training sequence The present invention includes one or more sets of pre defined questions for gathering predefined information of the user a customization module for customizing the train ing sequence responsive to the user response to the set of predefined questions one or more login identifications for uniquely linking the custom training sequence to the user a training module for playing the cus
8. a user clicks on the benefit button the benefit page 1s displayed to the user shown in FIG 6 However there are no limitations in the design and appearance of any of the pages included in the manual as long the function of the page is captured These other various implementations are contemplated and are within the scope of the present invention 0025 Again when the user selects the training module 30 or the simulator module 26 block 20 the default practice page block 50 or the default simulator page block 52 is displayed to the user The user selects a practice block 54 or a simulation block 56 and the selected practice block 58 or simulation is displayed to the user block 60 The index module 34 follows similar steps except the default index page is a hyperlink index page block 62 A link is selected block 64 and displayed to the user block 68 0026 An exemplary simulation of a control panel of an HP LaserJet Fax Printer is shown in FIG 7 It is called a simulation because it is not simply text files In the control panel example the user can click on any of the buttons shown and the simulation is designed to react interactively to the clicks depending upon what buttons are pushed In other words it reacts just like the real control panel would Preferably specific instructions are provided sequentially in order to provide an interactive manual that requires user responses and participation Therefore at s
9. d an information module for displaying additional contact information relating to said service information in a user understandable format responsive to user selec tion 12 Asystem as defined in claim 9 is a web based online product service information 13 A system as defined in claim 9 wherein part of said at least one interactive animated simulation requires user response before the next sequence is played to the user 14 A system as defined in claim 9 wherein part of said customized training sequence requires user responses before the next sequence is played to the user 15 A system as defined in claim 9 wherein said docu mentation module includes a hyperlink table of contents for said documents included in said documentation module 16 A system as defined in claim 9 wherein said simulator module includes a hyperlink table of contents for said at least one interactive animated simulation 17 A system as defined in claim 9 wherein said customi zation module prompts the user to select a unique login identification and to respond to said set of predefined questions 18 A system as defined in claim 17 wherein said cus tomization module returns a custom training sequence according to user responses from said set of predefined questions and said custom training sequence is linked to said unique login identification 19 A system as defined in claim 18 wherein said cus tomization module saves said custom training sequence link
10. dentification code in the Login ID text box and then click My Training The training will pick up where you left off If this is your first time Think of a unique identification code that will be easy for you to remember type this code in the Login ID text box and then click My Training Unique identification codes can consist of letters numbers or a combination of both For example you might use your last name and the last four digits of your phone number as your unique identification code gt My Training FIG 11 Patent Application Publication Nov 4 2004 Sheet 13 of 14 US 2004 0221239 A1 Training Profile Questions Before you begin the HP LaserJet 3100 3150 product training answer the following questions about your job and your past training These questions will enable the documentation and training to create your personalized training course 1 2 In your job what is your primary Have you already received training on focus the HP LaserJet 3100 product Technical Sales O Yes O Service O No O Phone Support Help Desk O All of the above 3 Which region do you support Q North America Latin America My Training O Europe Middle East Africa O Asia Pacific O All of the above FIG 12 Patent Application Publication Nov 4 2004 Sheet 14 of 14 US 2004 0221239 A1 Previous Lesson Training Main Next Page Menu Menu Menu Page ul Product overview Product features and specifications
11. documentation mod ule for displaying documents of said manual in a user understandable format responsive to user selection a simu lator module for playing at least one interactive animated simulation in a user understandable format responsive to user selection a customization module for customizing an interactive training sequence responsive to a user response to a set of predefined questions and a training module for playing said customized interactive training sequence in a user understandable format responsive to user selection DESCRIPTION OF THE DRAWINGS 0005 FIG 1 is an exemplary diagram of a network system in which the present invention can be implemented 0006 FIG 2A 2C is a flowchart illustrating overall functions of one embodiment of the present invention 0007 FIG 3 embodiment of the present invention 0008 FIG 3 is a preferred main menu home page 0009 FIG 4 is a preferred default page of the documen tation module 0010 FIG 5 is a preferred default page of the guided tour module Nov 4 2004 0011 FIG 6 is an exemplary benefit page linked from the guided tour default page shown in FIG 5 0012 FIG 7 is an exemplary simulation page of the simulator module 0013 FIG 8 is an exemplary practice exam page of the practice module 0014 FIG 9 is a preferred information page of the information module 0015 FIG 10 is a preferred feedback page of the feed back module 0016 FI
12. duct manual can be displayed on a computer 10 which can be any type of computer that has a software program that can display the manual in a user understandable manner The service product manual can be stored in any medium that the computer 10 has access to such as a network server 12 a CD drive 14 and an Internet server 16 Because among other things the manual can be updated easily and the wide availability of the Internet the present invention is prefer ably implemented using the Internet Although three possi bilities are shown as an example the present invention can be implemented in many different ways and other imple mentations are contemplated and within the scope of the present invention 0022 A flowchart illustrating the overall functions of one embodiment of the present invention is shown in FIG 2A A flowchart of the feedback module and the training module with the customization module are shown in greater detail in US 2004 0221239 Al FIGS 2B and 2C respectively A main menu is displayed to the user block 18 which includes eight 8 options for the user to choose from block 20 More specifically the main menu page includes a documentation module 22 a guided tour module 24 a simulator module 26 an informa tion module 28 a training module 30 a practice module 32 an index module 34 and a feedback module 36 The preferred main menu page is shown in FIG 3 and as shown there are the 8 options When a us
13. duct is targeted as a solution for satellite offices and small businesses with how many employees O 1 to 3 employees 1 to 5 employees O 1 to 10 employees O 1 to 25 employees Previous Next Page Page FIG 8 Patent Application Publication Nov 4 2004 Sheet 10 of 14 US 2004 0221239 A1 RETURN TO MAIN MENU LATE BREAKING README FILE OTHER HP LASERJET 3150 WEB LINKS PURCHASING INFORMATION Other HP LaserJet 3150 Web Links If you want See this website HP Customer Care Product information including information about product details information about supplies information about installation and setup productivity tips for using the HP LaserJet 3150 software download for the HP LaserJet 3150 problem solving information If you want See this website Service Locator http www hp com cpso support guide psd repairhelp html RETURN TO MAIN MENU FIG 9 Patent Application Publication Nov 4 2004 Sheet 11 of 14 US 2004 0221239 A1 9e Please tell us C2 WT Are these materials useful Other comments LaserJet 3150 Feedback Comments Category L5 index NV Contact Information Name E mail County Title Company Telephone FAX required fields Submit Feedback FIG 10 Patent Application Publication Nov 4 2004 Sheet 12 of 14 US 2004 0221239 A1 My Training If you ve started your personalized training already If you ve started your personalized training already type your i
14. ed to said unique login identification 20 A system as defined in claim 18 wherein said cus tomization module saves all said Uniform Resource Loca tors for said custom training sequence linked to said unique login identification 21 A system as defined in claim 18 wherein said cus tomization module saves the progress of said custom train ing sequence linked to said unique login identification US 2004 0221239 Al 22 A system as defined in claim 18 wherein said cus tomization module allows the user to retrieve said custom training sequence with login of said unique login identifi cation 23 A system as defined in claim 21 wherein said cus tomization module allows the user to retrieve said custom ized training sequence with login of said unique login identification and said training sequence will be played according to said last saved progress 24 Asystem as defined in claim 11 wherein said feedback module is configured to send comments over the Internet 25 A system as defined in claim 11 wherein said practice module is configured to indicate whether the user choices for said exam form is correct or incorrect 26 Cancelled 27 Acomputer system for providing an interactive prod uct service manual said system normally operating without human intervention said system comprising means for displaying documents of said manual respon sive to user selection means for playing at least one interactive animated simu latio
15. er wishes to select one of the options the user just clicks the selected option on the main menu 0023 If the user selects the documentation module 22 block 20 a hyperlink table of contents of the documents is displayed to the user block 38 The user selects a document from the table of contents block 40 and the selected document page is displayed to the user block 42 The preferred table of contents shown in FIG 4 provides a list of documents that the user can select by clicking on the selected document In addition the 8 options are also included on the left of the table of contents for easier navigation of the product service manual Again the user selects another option by simply clicking on the icons provided In fact the user will see a label of the icon if the user moves the pointer over the icons without clicking it As illustrated a lot of information is provided to the user but the information is not displayed unless there is an indication that the user is interested 0024 Similarly when the guided tour module 24 is selected block 20 a default guided tour page is returned and displayed to the user block 44 The user selects a guided tour page block 46 which is then displayed to the user block 48 The preferred default guided tour page is shown in FIG 5 as an example The navigation buttons are located on the lower right hand corner of the page which can be selected by clicking on them For example if
16. ervice manuals to contain a variety of features such as video simulations and animations The product service manuals are often quite extensive and complex this is especially true within the computer industry Because there is so much information contained in product service and support manuals it can be difficult to find what the user wants resulting in waste of valuable time and user frustra tions Furthermore because technology changes so quickly in the computer industry these product service manuals require frequent changes and updates BRIEF SUMMARY OF THE INVENTION 0003 The present invention provides an improved sys tem and method for customizing an interactive training sequence In one embodiment the present invention includes one or more sets of questions for gathering infor mation from the user a customization module for custom izing the training sequence responsive to the user response to the set of predefined questions one or more login iden tifications for uniquely linking the custom training sequence to the user a training module for playing the custom training sequence in a user understandable format when selected by the user The custom training sequence is stored as a plurality of digital files and each digital file is designated by a Uniform Resource Locator 0004 In another embodiment the customization system and method of the invention further provide an interactive product service manual that includes a
17. n responsive to user selection means for customizing an interactive training sequence responsive to user response to a set of predefined questions and Nov 4 2004 means for playing said customized interactive training sequence responsive to user selection 28 A method for providing an interactive product service manual having at least one documentation at least one interactive animated simulation and at least one training sequence customized by the user said method being executed by a computer system connected to a LAN and comprising the steps of providing hyperlinks to the content of said interactive product service manual displaying said at least one documentation responsive to a user selection playing said at least one interactive animated simulation responsive to a user selection customizing an interactive training sequence responsive to user responses to a set of predefined questions and playing said customized interactive training sequence responsive to user selection
18. ome point in the sequence the next sequence will not be displayed to the user Nov 4 2004 unless there is a user response Again navigation buttons are provided to the user on the right side of the page for convenience The practice module on the other hand is similar to a test form An exemplary practice page is shown in FIG 8 In this example the clicking of each answer choice gives a different message in the box next to the multiple choices 0027 What remains is the information module 28 the feedback module 36 and the training module 30 An infor mation page containing additional information on other links and contacts is displayed block 70 when the user selects the information module 28 block 20 An exemplary infor mation page is shown in FIG 9 Similarly a feedback form is displayed block 72 when the user selects the feedback module 36 block 20 and an example of the form is shown in FIG 10 However the feedback module includes an additional feature which continues in FIG 2B The user first fills out the feedback form block 74 and selects send block 76 The form is then sent preferably via email to a predefined email address block 78 0028 With respect to the training module when it is selected block 20 a training login page shown in FIG 11 is displayed to the user block 80 and it is determined whether the user has a login ID block 82 see FIG 2C The user must provide a login ID block 84
19. rom the point where the user exited the training sequence rather than the beginning of the sequence 0030 While various embodiments of the present inven tion have been shown and described it should be understood that other modifications substitutions and alternatives are apparent to one of ordinary skill in the art Such modifica tions substitutions and alternatives can be made without departing from the spirit and scope of the invention which should be determined from the appended claims US 2004 0221239 Al 1 A system for providing product service and support information to a user including automatically customizing an interactive training sequence comprising said system presenting at least one set of predefined questions to the user for gathering information about the user a customization module for customizing the content of said training sequence responsive to the users responses to said set of predefined questions said system storing at least one login identification sup plied by the user for uniquely linking said customized training sequence to the user a training module for playing said customized training sequence in a user understandable format responsive to user selection wherein said customized training sequence is stored as a plurality of digital files each designated by a Uniform Resource Locator 2 Cancelled 3 A system as defined in claim 1 wherein said training module saves the progress of
20. said customized training sequence linked to said login identification 4 A system as defined in claim 3 wherein said training module retrieves said customized training sequence accord ing to said last saved progress responsive to user login of said login identification 5 A method of operating a computer system for auto matically customizing an interactive training sequence that provides product service and support information to a user said method comprising the steps of providing a set of predefined questions to the user respon sive to the user providing a unique login identification the computer system receiving user responses to said set of predefined questions and the computer system returning a customized training sequence according to said user responses from said set of predefined questions wherein said custom customized training sequence is linked to said unique login identification 6 The method according to claim 5 further comprising the step of saving said customized training sequence linked to said unique login identification 7 The method according to claim 5 further comprising the step of saving the progress of said customized training sequence linked to said unique login identification 8 The method according to claim 7 further comprising the step of retrieving said customized training sequence accord ing to said last saved progress responsive to user login of said unique login identification 9 An in
21. teractive computer system for providing product service information to a user the system normally operating without human involvement comprising a documentation module for displaying the product ser vice information in a user understandable format responsive to user selection a simulator module for playing at least one interactive animated simulation in a user understandable format responsive to user selection Nov 4 2004 a customization module for customizing an interactive training sequence responsive to a user response to a set of predefined questions and a training module for playing said customized interactive training sequence in a user understandable format responsive to user selection 10 A system as defined in claim 9 wherein said product service information is stored as a plurality of digital files wherein each said digital file is designated by a Uniform Resource Locator 11 A system as defined in claim 9 further comprising a guided tour module for displaying a series of introduc tory documents of said product service information in a user understandable format responsive to user selec tion a feedback module for allowing users to send comments a practice module for displaying practice exam forms in a user understandable format responsive to user selec tion an index module for displaying a hyperlink index of said service information in a user understandable format responsive to user selection an
22. tom training sequence in a user understandable format when selected by the user The custom training sequence is stored as a plurality of digital files and each digital file is designated by a Uniform Resource Locator 42 DISPLAY THE SELECTED DOCUMENT PAGE 40 USER SELECTS A DOCUMENT FROM TOC 20 Las DISPLAY A MENT HYPERLINK DEFAULT 44 PAGE MATION 7 TOUR GUIDED 3407 TOUR 70 TRANS Cenencx 72 PAGE 80 RRACTICE DISPLAY E end 39 FEEDBACK TRAININ FORM USER LOGIN PAGE SELECTS A GUIDED DISPLAY TOUR PAGE HYPERLINK INDEX PAGE DISPLAYS DEFAULT USER SELECTS 50 PRACTICE PAGE ALINK DISPLAY THE 48 SELECTED DOCUMENTA TION PAGE USER SELECTS A PRACTICE DISPLAY DISPLAY SELECTED 58 PRACTICE PAGE SELECTED INDEX LINK Patent Application Publication Nov 4 2004 Sheet 1 of 14 US 2004 0221239 A1 Patent Application Publication DISPLAY SELECTED SIMULATION PAGE Nov 4 2004 Sheet 2 of 14 US 2004 0221239 A1 42 DISPLAY THE SELECTED DOCUMENT PAGE 40 USER SELECTS SIMULATION 18 USER SELECTS A DOCUMENT ES MAIN MENU DISPLAYED TO USER FROM TOC a 20 om DISPLAY A SIMULATOR ae ro MENT eee TO USER SELECTS DISPLAY DISPLAY PAGE MATE iie 7 38 TOUR GUIDED 347 TOUR 70 TRAINING in 72 PAGE PRACTICE DISPLAY DOT 32 FEEDBACK FORM USER LOGIN PAGE 5 SESTO GUIDED DISPLAY TOUR PAGE Qu HYPERLINK INDEX PAGE vo Fig 2B TO FIG 2C 64 DISPLAY THE
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