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HP LaserJet P2015 Series

1. Figure 5 2 Cross section of printer 1 Top output bin delivery roller 2 Fuser film 3 Laser scanner 4 Primary charging roller 5 Developer roller 6 Print cartridge 7 Feed roller 8 Multipurpose pickup roller 9 Multipurpose separation pad 10 Separation pad ENWW Internal components 71 72 11 Pickup roller 12 Registration roller 13 Duplexer pickup roller 14 15 16 17 Registration shutter Transfer roller Photosensitive drum Duplexer feed roller 18 Pressure roller 19 Rear output bin delivery roller Chapter 5 Theory of operation ENWW Timing Sequence of operation Operation sequences are controlled by the microprocessor on the DC controller Table 5 1 Sequence of operation on page 73 describes engine operations for each period of a print operation Table 5 1 Sequence of operation Name Timing Purpose WAIT STBY standby From power on until the end of the main motor initial drive From the end of the WAIT o
2. Ee 7 Slide the right tab to the right and leave the tab in this position throughout the procedure TULIT WIRE Re VETE o 7 64 Chapter 4 Maintenance ENWW 8 Slide the pickup roller assembly to the right and remove the left end cap ORAT M E Xl P4 ex g ET M 9 Remove the old pickup roller A CAUTION Do not touch the pickup roller pad m Replace the pickup roller tray 2 65 ENWW 10 Insert the left side of the new pickup roller into the left slot 1 and insert the right side the side that has the notches in the shaft into the right slot 2 of L ALI o 7 11 Place the end cap over the shaft on the left side push the end cap to the right and rotate the tab downward into position T 12 Rotate the shaft until the notches engage and the shaft clicks into place 13 Push the right tab to the left and rotate the tab downward into position 14 Place the printer on the work surface with the top of the printer facing up 66 Chapter 4 Maintena
3. Link gear release RC1 3668 000 Internal components 1 of 4 on page 199 Lock lifter plate RC1 3490 000 Cassette assembly on page 223 M P lifting plate assembly RM1 4268 000 Cartridge door assembly on page 197 M P sensor PCB assembly RM1 4162 000 Internal components 1 of 4 on page 199 Main drive assembly RM1 4253 000 Assembly locations 1 of 2 on page 191 Main drive assembly RM1 4253 000 Main drive assembly on page 213 Microswitch Motor DC RK2 0534 000 RK2 1567 000 Internal components 4 of 4 on page 207 Internal components 2 of 4 on page 201 Needle fixing static charge RC2 0299 000 Fuser assembly on page 215 Normal rotation drive assembly HP LJ P2015d P2015dn and P2015x RM1 4256 000 Duplexing drive assembly on page 219 Pad M P separation RL1 1524 000 Internal components 1 of 4 on page 199 Paper pick up gear assembly Paper pick up gear assembly RM1 1301 000 RM1 4275 000 Internal components 1 of 4 on page 199 Internal components 4 of 4 on page 207 Paper retaining assembly HP LJ P2015 RM1 4276 000 Internal components 1 of 4 on page 199 Paper feed guide assembly RM1 4263 000 Internal components 1 of 4 on page 199 Paper retaining assembly HP LJ P2015d P2015dn and P2015x RM1 4265 000 Internal components 1 o
4. ssssssssssssseeeeeeeee 153 Page format is different from another HP LaserJet printer ssssseseee 154 Graphics quality 2 2 aah Gere ctv Ge a dede Ue i ote dani eret deoa esit 154 Image problem solving 3 inttr torte eee LR deo Ee UU a Eee Ca eue EE ente eed der 155 Light print or faded die eed en edet ket eee pl v ek d nud 155 Ioue leet 155 DrOpoUts sco siete ti eects ee ees Aiea bate ates hak eA tie tate 155 Vertical linies eth ttt tthe telat colin A ieu Nalin cet tastes alta Aedes ale the 156 Gray backgroUridi im iet et rtt redet e ERA rede Pete ER 156 Deed E 156 LOOSE TOMER oct ttt ieget tege ra ute e nen nae dde bare TR ER a do ets asec aa 157 Vertical repetitive defects ee e aie s ee ened 157 Misformied characters iiie m ed erp a a eee date sea 157 Page SkKOW M End 158 e WuNJAV LV 158 Wrinkles or creases 02 0 2 ce ceee cee eeeece cece cece eee eaanaeceeeeeeeeeeaceaaaanaececeeeeeeeaeceaeeeeeeeeesessensaneeeees 158 Toner scatter outline iss is fect srt tei et eu efr lee ea te ses ate ety 159 Clear JANIS t ttt tiet tpe Bie io Pe leave m tuntur tel onl bedient 160 Printcartridge area ttt eter e potus ei tu dadee E EES 160 In pULtrays e tene eden E 162 Output DIN eit e ce ete de eto tt dt aids 165 Straight through output path sss ener nenene 166 Automatic two sided printing path sss
5. Duplexing assembly HP LJ P2015d P2015dn and P2015x RM1 4258 000 Assembly locations 2 of 2 on page 193 Alphabetical parts list 229 Table 8 18 Alphabetical parts list continued Description Part number Table and page Duplexing drive assembly HP LJ P2015d P2015dn and P2015x RM1 4255 000 Duplexing drive assembly on page 219 ECU assembly 110 V RM1 4273 000 Assembly locations 2 of 2 on page 193 ECU assembly 110 V RM1 4273 000 ECU assembly on page 211 ECU assembly 110 V RM1 4273 000 PCB assembly locations on page 227 ECU assembly 220 V RM1 4273 000 Assembly locations 2 of 2 on page 193 ECU assembly 220 V RM1 4274 000 ECU assembly on page 211 ECU assembly 220 V Eliminator static charge RM1 4274 000 RC2 0358 000 PCB assembly locations on page 227 Internal components 3 of 4 on page 205 Expansion tray assembly RM1 4269 000 Cartridge door assembly on page 197 Face down gear assembly RM1 1305 000 Assembly locations 1 of 2 on page 191 Face down gear assembly Fan RM1 1305 000 RK2 1589 000 Face down gear assembly on page 221 Internal components 2 of 4 on page 201 Film guide assembly 110 V RM1 4249 000 Fuser assembly on page 215 Film guide assembly 220 V RM1 4250 000 Fuser assembly on page 215 Flag int
6. RC2 0358 000 Eliminator static charge Internal components 3 of 4 on page 205 RC2 0359 000 Guide transfer front Internal components 3 of 4 on page 205 RC2 0384 000 Plate registration grounding 242 Chapter8 Parts and diagrams Internal components 3 of 4 on page 205 ENWW Table 8 19 Numerical parts list continued Part number Description Table and page RC2 0386 000 Holder paper pick up roller Internal components 4 of 4 on page 207 RC2 0387 000 Cam M P left Internal components 4 of 4 on page 207 RC2 0388 000 Cam M P right Internal components 4 of 4 on page 207 RC2 0392 000 Arm tag Internal components 2 of 4 on page 201 RC2 0396 000 Holder drawer connector Internal components 2 of 4 on page 201 RC2 0397 000 Guide cable Internal components 2 of 4 on page 201 RC2 0405 000 Arm cam Internal components 2 of 4 on page 201 RC2 0406 000 RC2 0410 000 Arm link Cam Internal components 2 of 4 on page 201 Internal components 2 of 4 on page 201 RC2 0414 000 Holder M P sensor Internal components 1 of 4 on page 199 RC2 0415 000 Flag M P sensor Internal components 1 of 4 on page 199 RC2 0416 000 Guide cassette right rear Internal components 2 of 4 on page 201 RC2 0419 000 Base separat
7. Job Cancel After the cancellation process has been completed the printer returns to the Ready state 140 Chapter 7 Problem solving ENWW Table 7 3 Control panel status light patterns continued Error code Pattern Description Action 10001 Ready To print a Configuration page press and hold the Go The printer is ready with no button for 5 seconds job activity To print a Demo page press and release the Go button 10023 Processing Data To cancel the current job press the Cancel button The printer is processing or receiving data ENWW Status light patterns 141 Table 7 3 Control panel status light patterns continued Error code Pattern Description 41000 Manual Feed or Continuable Error This state can be reached in the following circumstances Manual feed General continuable error Memory configuration error Personality Job related error Action To recover from the error and print whatever data is possible press the Go button If the recovery is successful the printer goes to the Processing Data state and completes the job If the recovery is unsuccessful the printer returns to the Continuable Error state 40021 Attention The print cartridge door is open Close the print cartridge door 142 Chapter 7 Problem solving ENWW ENWW Table 7 3 Control panel status light patterns continued Error code Pattern Descripti
8. RU5 0929 000 Gear 14T Internal components 4 of 4 on page 207 RU5 2144 000 RU5 2323 000 Spring compression Spring compression Internal components 3 of 4 on page 205 Internal components 1 of 4 on page 199 RU5 2324 000 Spring tension Cassette assembly on page 223 RU5 2327 000 Spring compression Cassette assembly on page 223 RU5 2335 000 Spring compression Internal components 2 of 4 on page 201 RU5 2337 000 Spring compression Internal components 4 of 4 on page 207 RU5 2338 000 Spring compression Internal components 3 of 4 on page 205 RU5 2894 000 Spring compression Internal components 1 of 4 on page 199 Numerical parts list 247 Table 8 19 Numerical parts list continued Part number Description Table and page RU5 2895 000 Spring tension Cartridge door assembly on page 197 RU5 2898 000 Spring tension Internal components 1 of 4 on page 199 RU5 2901 000 Spring compression Fuser assembly on page 215 VS1 7258 007 Connector drawer Internal components 2 of 4 on page 201 XA9 1420 000 Screw with washer M3x8 Internal components 3 of 4 on page 205 XA9 1422 000 Screw with washer M4x12 Internal components 3 of 4 on page 205 XA9 1422 000 Screw with washer M4x12 Fuser assembly on page 215 XA9
9. The printer does not pull media from the media input tray The printer might be in manual feed mode Verify that the printer is not in manual feed mode and print your job again The pickup roller might be dirty or damaged Contact HP Customer Care The paper length adjustment control in tray 2 or optional tray 3 is set ata length that is greater than the media size Adjust the paper length adjustment control to the correct length The printer does not pull media from media input tray when using the automatic two sided printing feature 152 Chapter 7 Problem solving The automatic two sided printing media size selector is not set to the correct page size Push in the media selector for letter legal size media Pull out the media size selector for A4 size media ENWW Printed page is different from what appeared on screen Choose the item that best describes the problem ENWW Garbled incorrect or incomplete text on page 153 Missing graphics or text or blank pages on page 153 Page format is different from another HP LaserJet printer on page 154 Graphics quality on page 154 Garbled incorrect or incomplete text The wrong printer driver might have been selected when the software was installed Make sure that the HP LaserJet P2015 printer driver is selected in the printer Properties If a specific file prints garbled text there might be a problem with that specific file I
10. e During Ready Standby and Sleep 7 Watts Instant on fuser technology e Off 0 1 watts Rated current e 4 9 amps at 115 volts e 2 9 amps at 230 volts SSeS eee ENWW Electrical specifications 265 Table C 4 HP LaserJet P2015dn printer Power requirements 110 110 127 V 10 50 60 Hz 2 Power requirements 220 220 V 240 V 10 50 60 Hz 2 Hz Power consumption e During printing 27 ppm 350 watts average e During Ready Standby and Sleep 7 Watts Instant on fuser technology e Off 0 1 watts Rated current e 4 9 amps at 115 volts e 2 9 amps at 230 volts B NOTE Values are based on preliminary data See http www hp com support IjP2015 for current information NOTE The power reported is the highest value measured for monochrome printing using all standard voltages NOTE The default time from Ready mode to Sleep mode and the recovery time from Sleep mode to the start of printing is less than 10 seconds because of the instant on fusing NOTE The heat dissipation in Ready mode is 25 BTU hour 266 Appendix C Printer specifications ENWW Physical specifications Dimensions e Width 350 mm 16 8 inches e Depth 361 mm 14 2 inches e Height 256 mm 10 0 inches Weight 3 000 page cartridge installed HP LaserJet P2015 printer 10 7 kg 23 6 Ib EZ NOTE Values are based on preliminary data See http www hp com support ljP2015 for current inform
11. 12 Spread the printer frame at the left side of the printer to release the internal tabs and then lower the ECU slightly and pull it straight back to remove it ET NOTE Make sure that cables do not become caught on the contact springs as you remove the ECU Figure 6 39 Removing the ECU 6 of 7 a 9 Reinstallation tip When replacing the ECU you might find it easier to find the correct placement of the ECU pan in the printer if you tip the printer so that it rests on its front 124 Chapter6 Removal and replacement ENWW 13 Remove four screws 1 and then lift the ECU off the ECU plate Figure 6 40 Removing the ECU 7 of 7 ENWW ECU 125 Main motor 1 Remove all covers Remove the fan Remove the duplex drive gears Remove the formatter Remove the fuser Remove the interlock assembly Remove the ECU om So m Se UN Remove three screws 1 LE Figure 6 41 Removing the main motor 1 of 2 126 Chapter 6 Removal and replacement ENWW 9 Hold the motor while releasing the tabs 1 on the cable guide and then lift the motor and the cable guide out of the printer together Figure 6 42 Removing the main motor 2 of 2 ENWW Main motor 127 Pickup and feed assemblies This section covers the major assemblies of the pickup and feed system the transfer roller and the registration assembly Transfer roller ET NOTE Itis important to make sure that the transfer roller needs to
12. Removing the formatter 7 Remove the formatter ENWW Formatter 97 Laser scanner 1 Remove all covers Disconnect one flat flexible cable 1 from the laser scanner PCA Disconnect one cable 2 from the top of the laser scanner Roo ON Unthread all cables 3 from the laser scanner cable guides ET NOTE Examine the cable routing as you unthread the cables 5 Remove four screws 4 Figure 6 13 Removing the laser scanner 6 Lift the laser scanner out of the printer ET NOTE Examine the shutter switch as you lift the laser scanner out of the printer 98 Chapter 6 Removal and replacement ENWW Memory tag reader assembly 1 Remove all covers 2 Remove the fan from the printer chassis 3 Remove one cable 1 from the top of the memory tag reader cover 4 Disconnect one cable 2 from the formatter A NE A Figure 6 14 Removing the memory tag reader assembly 1 of 2 ENWW Memory tag reader assembly 99 5 Remove one screw 1 Figure 6 15 Removing the memory tag reader assembly 2 of 2 6 Lift the back of the memory tag reader assembly slightly and then slide the assembly toward the back of the printer to release it from the laser scanner plate 100 Chapter 6 Removal and replacement ENWW Duplex drive PCA HP LaserJet P2015d P2015dn and P2015x printers only a ESD 1 Remove all covers 2 Disconnect the duplex drive cable 1 at the ECU and then route the cable t
13. Cassette assembly on page 223 RC1 3535 000 Guide shutter rear Internal components 2 of 4 on page 201 RC1 3541 000 Plate drum grounding Internal components 4 of 4 on page 207 RC1 3542 000 Lever cartridge contact Internal components 4 of 4 on page 207 RC1 3543 000 RC1 3546 000 Spring torsion Cam right Internal components 4 of 4 on page 207 Internal components 2 of 4 on page 201 RC1 3561 000 Arm lock Internal components 4 of 4 on page 207 RC1 3562 000 Bushing Internal components 4 of 4 on page 207 RC1 3563 000 Cover drum Internal components 3 of 4 on page 205 RC1 3565 000 Plate drum grounding Internal components 3 of 4 on page 205 RC1 3580 000 Stopper Internal components 2 of 4 on page 201 RC1 3604 000 Side plate fixing right Fuser assembly on page 215 RC1 3605 000 Side plate fixing left Fuser assembly on page 215 RC1 3606 000 Plate fixing reinforcement Fuser assembly on page 215 RC1 3607 000 Guide fixing upper Fuser assembly on page 215 RC1 3611 000 RC1 3613 000 RC1 3614 000 Guide paper separate lower Flag paper delivery sensor Spring torsion Fuser assembly on page 215 Fuser assembly on page 215 Fuser assembly on page 215 RC1 3615 000 Bushing Fuser assembly on page 215
14. e View and print internal pages e Determine the remaining life on all supplies and order new ones e Setthe size and type of media loaded in each tray e View and change tray configurations e View and change the printer default configuration settings e View and change network configuration The embedded Web server provides the same functions as the Advanced Printer Settings section of the HP ToolboxFX The main differences between using the embedded Web server and using the HP ToolboxFX are the following e You do not need to install any software on the computer You only need to use one of these supported Web browsers e Internet Explorer 6 0 and later e Netscape Navigator 7 0 and later e Firefox 1 0 and later e Mozilla 1 6 and later e Opera 7 0 and later e Safari 1 2 and later e Konqueror 3 2 and later e The embedded Web server is available in sixteen languages e The embedded Web server does not provide e mail or status alerts The embedded Web server works when the printer is connected to an TCP IP based network The embedded Web server does not support IPX based printer connections ET NOTE You do not have to have Internet access to open and use the embedded Web server However if you click a link on any of the pages you must have Internet access in order to go to the site associated with the link Open the embedded Web server To open the embedded Web server type the IP address or hostname of the printer
15. 28 lalis 2 aa a a MM E 29 DIM T a a a a a e a aaea a a E aa 30 Set up status alerts ienasi a KEE Aana ATEEN 30 Set up e mall alerts ecco ceo ve cr Vae aad aa aaa i 30 Helpe ieee tecnica vases ek Gag canes A E EA alta duncncaeeettetiuay a AO 30 Device settings ini ior ride i ded n EL E Leere FL set uda ue da Lud d RR E Ru 31 Device information sssssssssesessseeenee enemies 31 Paper handling mei atta tte E RARE E Rd 2E EE 32 Prot eii C akad aa aaka d i Ei o M 32 Paper types eiecit a un ee id a ee E Red de a e uaa aaa 32 System Selup i rebate ater aee eid A ani na ba Ced ceder su dep 33 SON C D 33 Print settngs iiid edere ele Ete ins t Recte d de dd re AD oder Rabe v ade x nu dra dd 33 anu ec 33 PG Snin a it nus ove dines eL IEEE 33 PG LEER 33 jtm P 34 Network settings 2 0 0 ccc ee een een rete enn ennemi en errem ner rn enne AAAA AAAA 34 Embedded BA VERREM 35 Open the embedded Web server ssssssssssssssssssesseeneee eene eren 35 Stat s tab ci UE 36 OTIS TAD aisle c 36 Networking tab ee Pero ue pe de tte Lade teased e elas 36 Ec 37 4 Maintenance Replace the print cartridge sss enne tmr n nnn nnne ESSEE nennen 40 Redistrib te torier ue e ete MEETS a E E IET CEN ERES ETYR ERE RT HEAD NUE Ge PERF e d ME
16. Assembly locations 2 of 2 on page 193 RM1 4273 000 ECU assembly 110 V ECU assembly on page 211 RM1 4273 000 ECU assembly 110 V PCB assembly locations on page 227 246 Chapter8 Parts and diagrams ENWW ENWW Table 8 19 Numerical parts list continued Part number Description Table and page RM1 4274 000 ECU assembly 220 V ECU assembly on page 211 RM1 4274 000 ECU assembly 220 V PCB assembly locations on page 227 RM1 4275 000 Paper pick up gear assembly Internal components 4 of 4 on page 207 RM1 4276 000 Paper retaining assembly HP LJ P2015 Internal components 1 of 4 on page 199 RM1 4277 000 Rear cover assembly HP LJ P2015 Covers on page 195 RM1 4279 000 Roller transfer Internal components 3 of 4 on page 205 RM2 0407 000 RU5 0320 000 Cover multipurpose Gear 33T Cartridge door assembly on page 197 Internal components 3 of 4 on page 205 RU5 0328 000 Gear 10T Cassette assembly on page 223 RU5 0330 000 Gear 17T Fuser assembly on page 215 RU5 0331 000 Gear 29T Internal components 1 of 4 on page 199 RU5 0332 000 RU5 0927 000 Gear 19T Gear 19T Internal components 1 of 4 on page 199 Internal components 4 of 4 on page 207 RU5 0928 000 Gear 26T Internal components 4 of 4 on page 207
17. RC1 3616 000 Lever pressure release right Fuser assembly on page 215 RC1 3617 000 Lever pressure release left Fuser assembly on page 215 RC1 3618 000 Lever pressure release sensor right Fuser assembly on page 215 RC1 3619 000 Lever pressure release sensor left Fuser assembly on page 215 240 Chapter8 Parts and diagrams ENWW Table 8 19 Numerical parts list continued Part number Description Table and page RC1 3622 000 Flag intertwine prevention Fuser assembly on page 215 RC1 3623 000 Plate pressure right Fuser assembly on page 215 RC1 3624 000 Plate pressure left Fuser assembly on page 215 RC1 3625 000 Spring compression Fuser assembly on page 215 RC1 3627 000 Holder leaf spring Fuser assembly on page 215 RC1 3628 000 Ring conductive rubber Fuser assembly on page 215 RC1 3633 000 Roller face up Fuser assembly on page 215 RC1 3665 000 Bushing Internal components 1 of 4 on page 199 RC1 3668 000 Link gear release Internal components 1 of 4 on page 199 RC1 3695 000 Sheet registration damper Internal components 3 of 4 on page 205 RC1 3698 000 Plate transfer grounding Internal components 3 of 4 on page 205 RC1 3700 000 Spring grounding Internal components 3 of 4 on page 205 RC1 3702 000
18. Spring transfer right Internal components 3 of 4 on page 205 RC1 3708 000 Cover registration gear Internal components 3 of 4 on page 205 RC1 3719 000 Spring contact Internal components 4 of 4 on page 207 RC1 3727 000 Holder switch Internal components 2 of 4 on page 201 RC1 3736 000 Spring compression Internal components 3 of 4 on page 205 RC1 3794 000 Label stapler prohibition Covers on page 195 RC1 3796 000 Label transfer guide open Internal components 3 of 4 on page 205 RC1 4198 000 Stopper claw Cassette assembly on page 223 RC2 0295 000 Frame fixing Fuser assembly on page 215 RC2 0296 000 Guide fixing entrance Fuser assembly on page 215 RC2 0297 000 RC2 0298 000 RC2 0299 000 Bushing Bushing Needle fixing static charge Fuser assembly on page 215 Fuser assembly on page 215 Fuser assembly on page 215 RC2 0300 000 Cover fixing Fuser assembly on page 215 RC2 0303 000 Roller pressure Fuser assembly on page 215 Numerical parts list 241 Table 8 19 Numerical parts list continued Part number RC2 031 1 000 Description Sheet noise absorb Table and page Covers on page 195 RC2 0312 000 Sheet noise absorb Covers on page 195 RC2 0314 000 Sheet insulator Covers on page 195 RC2 0316
19. card stock should have a smoothness rating of 100 250 Sheffield e Construction Card stock should lie flat with less than 5 mm 0 2 inch of curl e Condition Make sure that the card stock is not wrinkled nicked or otherwise damaged e Sizes Only use card stock within the following size ranges e Minimum 76 x 127 mm 3 x 5 inches e Maximum 216 x 356 mm 8 5 x 14 0 inches Card stock guidelines Set margins at least 2 mm 0 08 inch away from the edges Letterhead and preprinted forms Many manufacturers now offer premium paper advertised as laser compatible or laser guaranteed Some of the rougher surface finishes such as cockle laid or linen might require the special fuser modes that are available on some printer models in order to achieve adequate toner adhesion ET NOTE Some page to page variation is normal when printing with laser printers This variation cannot be observed when printing on plain paper However this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page To avoid problems when using preprinted forms embossed paper and letterhead observe the following guidelines e Avoid using low temperature inks the kind used with some types of thermography e Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving e Use forms that have been created with heat resistant inks that will not melt vaporize
20. or release undesirable emissions when heated to 200 C 392 F for 0 1 second Typically oxidation set or oil based inks meet this requirement Supported paper and other media 11 e When the form is preprinted be careful not to change the moisture content of the paper and do not use materials that change the paper s electrical or handling properties Seal the forms in moisture proof wrap to prevent moisture changes during storage e A Avoid processing preprinted forms that have a finish or coating e A Avoid using heavily embossed or raised letterhead papers e X Avoid papers that have heavily textured surfaces e X Avoid using offset powders or other materials that prevent printed forms from sticking together 12 Chapter 1 Product information ENWW Load media The following sections describe how to load media into the different input trays CAUTION If you try to print on media that is wrinkled folded or damaged in any way a jam might occur Tray 1 Tray 1 is accessed from the front of the printer The printer prints from tray 1 before attempting to print from other trays Tray 1 holds up to fifty sheets of 75 g m 20 Ib media or ten envelopes ten transparencies or ten cards You can use tray 1 to print the first page on media different from the remainder of the document Media guides ensure that the media is correctly fed into the printer and that the print is not skewed crooked on the media When loading
21. pressure release sensor left Flag intertwine prevention Plate pressure right Plate pressure left Spring compression Holder leaf spring Ring conductive rubber Roller face up Delivery sensor PCB assembly Gear 17T Frame fixing Guide fixing entrance Bushing Bushing Needle fixing static charge Holder separate lower guide Cover fixing Sheet fixing bottom Spring compression Part number RM1 4247 000 RM1 4248 000 RAO 1090 000 RAO 1189 000 RC1 3604 000 RC1 3605 000 RC1 3606 000 RC1 3607 000 RC1 3611 000 RC1 3613 000 RC1 3614 000 RC1 3615 000 RC1 3616 000 RC1 3617 000 RC1 3618 000 RC1 3619 000 RC1 3622 000 RC1 3623 000 RC1 3624 000 RC1 3625 000 RC1 3627 000 RC1 3628 000 RC1 3633 000 RM1 1251 000 RU5 0330 000 RC2 0295 000 RC2 0296 000 RC2 0297 000 RC2 0298 000 RC2 0299 000 RC2 0429 000 RC2 0300 000 RC2 0431 000 RU5 2901 000 Qty 2 Internal assemblies 215 Ref 33 34 35 36 37 38 39 Description Screw with washer M4x12 Screw tap M3x6 Screw tap binding head M3x8 Delivery frame assembly Roller pressure Film guide assembly 110 V Film guide assembly 220 V 216 Chapter8 Parts and diagrams Part number XA9 1422 000 XA9 1503 000 XB4 7300 809 RM1 1291 000 RC2 0303 000 RM1 4249 000 RM1 4250 000 Qty ENWW ENWW Internal assemblies 217 Figure 8 12 Duplexing drive assembly 218 Chapter8 Parts and diag
22. printer driver only e Windows 2000 e Windows Server 2003 printer driver only e Windows XP 32 bit e Windows XP 64 bit printer driver only e Macintosh OS X V10 2 8 V10 3 9 and V10 4 3 Drivers Windows printer drivers The software CD ROM that came with the printer includes three Windows printer drivers PCL 5e PCL 6 and HP postscript level 3 emulation Choose a printer driver based on the way you use the printer e Usethe PCL 5e printer driver if you need print results to look consistent with those from older HP LaserJet printers Certain features are not available in this printer driver e Usethe PCL 6 printer driver to take full advantage of all printer features Unless complete backward compatibility with previous PCL drivers or older printers is necessary the PCL 6 driver is recommended e Usethe HP postscript level 3 emulation printer driver for HP postscript level 3 emulation Certain printer features are not available in this printer driver Macintosh printer driver The software CD ROM that came with the printer includes an HP LaserJet P2015 Series driver for Macintosh OS X V10 2 8 V10 3 9 and V10 4 3 Driver downloads The latest printer drivers and printing software for your HP LaserJet printer are available on the Web at http www hp com support ljp2015 ENWW Install printer software 21 Installing software on Microsoft Windows Two methods are available for installing printer drivers and sof
23. 000 Cassette assembly on page 223 Cassette cover assembly RM1 4252 000 Cassette assembly on page 223 Connector drawer Cover connector VS1 7258 007 RC2 0332 000 Internal components 2 of 4 on page 201 Covers on page 195 Cover drum RC1 3563 000 Internal components 3 of 4 on page 205 Cover fixing RC2 0300 000 Fuser assembly on page 215 Cover front Cover multipurpose RC2 0330 000 RM2 0407 000 Covers on page 195 Cartridge door assembly on page 197 Cover paper pick up roller RC2 0420 000 Internal components 4 of 4 on page 207 Cover registration gear RC1 3708 000 Internal components 3 of 4 on page 205 Delivery frame assembly RM1 1291 000 Fuser assembly on page 215 Delivery sensor PCB assembly RM1 1251 000 Fuser assembly on page 215 Duct RC2 0351 000 Internal components 2 of 4 on page 201 Duct RC2 0354 000 Internal components 2 of 4 Duplex driver PCB assembly HP LJ P2015d P2015dn and P2015x RM1 1262 000 on page 201 Internal components 2 of 4 on page 201 Duplex driver PCB assembly HP LJ P2015d P2015dn and P2015x RM1 1262 000 PCB assembly locations on page 227 Duplex drive assembly RM1 4255 000 Assembly locations 2 of 2 on page 193 Duplexing assembly HP LJ P2015d P2015dn and P2015x RM1 4258 000 Duplexing assembly on page 225
24. 000 Holder panel PCB Covers on page 195 RC2 0323 000 Guide reverse Internal components 1 of 4 on page 199 RC2 0330 000 Cover front Covers on page 195 RC2 0332 000 Cover connector Covers on page 195 RC2 0334 000 RC2 0335 000 Holder M P solenoid Guide M P cable Internal components 4 of 4 on page 207 Internal components 4 of 4 on page 207 RC2 0339 000 Guide cartridge left lower Internal components 4 of 4 on page 207 RC2 0340 000 Guide cartridge font Internal components 4 of 4 on page 207 RC2 0342 000 RC2 0344 000 Holder contact Spring contact Internal components 4 of 4 on page 207 Internal components 3 of 4 on page 205 RC2 0346 000 Guide cartridge right lower Internal components 2 of 4 on page 201 RC2 0347 000 Shield duplexing solenoid HP LJ P2015d P2015dn and P2015x Internal components 2 of 4 on page 201 RC2 0349 000 Holder fan Internal components 2 of 4 on page 201 RC2 0350 000 Rod grounding Internal components 2 of 4 on page 201 RC2 0351 000 Duct Internal components 2 of 4 on page 201 RC2 0354 000 Duct Internal components 2 of 4 on page 201 RC2 0356 000 RC2 0357 000 Bushing Bushing Internal components 3 of 4 on page 205 Internal components 3 of 4 on page 205
25. 1 of 2 Ref Description Part number Qty Face down gear assembly RM1 1305 000 Main drive assembly RM1 4253 000 Cassette RM1 4251 000 Registration assembly RM1 4244 000 1 ENWW Assembly locations 191 DUPLEXING DRIVE ASS Y FUSER ASS Y ENGINE CONTROLLER ASS Y DUPLEXING ASS Y Figure 8 2 Assembly locations 2 of 2 192 Chapter8 Parts and diagrams ENWW Table 8 3 Assembly locations 2 of 2 Ref Description Part number Qty Fuser assembly 110 V RM1 4247 000 1 Fuser assembly 220 V RM1 4248 000 Duplex drive assembly RM1 4255 000 Duplexing assembly HP LJ P2015d P2015dn and P2015x RM1 4258 000 ECU assembly 110 V RM1 4273 000 ECU assembly 220 V RM1 4273 000 ENWW Assembly locations 193 Covers SIMPLEX MODEL DUPLEX MODEL Figure 8 3 Covers 194 Chapter8 Parts and diagrams ENWW ENWW Table 8 4 Covers Ref 1 1A 1B 10 11 Description Top cover assembly Holder panel PCB Screw tap binding head M3x8 Left cover assembly Cover connector Right cover assembly Rear cover assembly HP LJ P2015 Rear cover assembly HP LJ P2015d P2015dn and P2015x Label stapler prohibition Cover front Sheet noise absorb Sheet noise absorb Sheet insulator Part number RM1 4272 000 RC2 0316 000 XB4 7300 809 RL1 1529 000 RC2 0332 000 RL1 1530 000 RM1 4277 000 RM1 4270 000 RC1 3794
26. 1 of 4 on page 199 Guide cable RC2 0397 000 Internal components 2 of 4 on page 201 Guide cartridge font RC2 0340 000 Internal components 4 of 4 on page 207 Guide cartridge left lower RC2 0339 000 Internal components 4 of 4 on page 207 Guide cartridge left upper RC2 0425 000 Internal components 4 of 4 on page 207 Guide cartridge right lower RC2 0346 000 Internal components 2 of 4 on page 201 Guide cartridge right upper RC2 0426 000 Internal components 2 of 4 on page 201 Guide cassette left center 1 RC1 3461 000 Internal components 4 of 4 on page 207 Guide cassette left center 2 RC1 3462 000 Internal components 4 of 4 on page 207 Guide cassette left front RL1 0518 000 Internal components 4 of 4 on page 207 Guide cassette left rear RC1 3463 000 Internal components 4 of 4 on page 207 Guide cassette right center 1 RC1 3456 000 Internal components 2 of 4 on page 201 Guide cassette right center 2 RC1 3457 000 Internal components 2 of 4 on page 201 Guide cassette right front RL1 0517 000 Internal components 2 of 4 on page 201 Guide cassette right rear RC2 0416 000 Internal components 2 of 4 on page 201 Guide F F C RC2 0423 000 Internal components 4 of 4 on page 207 Alphabetical pa
27. 1495 000 Screw RS M3x6 Internal components 1 of 4 on page 199 XA9 1495 000 Screw RS M3x6 HP LJ P2015d P2015dn and P2015x Internal components 2 of 4 on page 201 XA9 1495 000 Screw RS M3x6 HP LJ P2015 Internal components 2 of 4 on page 201 XA9 1495 000 XA9 1503 000 Screw RS M3x6 Screw tap M3x6 Internal components 4 of 4 on page 207 Internal components 1 of 4 on page 199 XA9 1503 000 Screw tap M3x6 Internal components 2 of 4 on page 201 XA9 1503 000 Screw tap M3x6 Fuser assembly on page 215 XA9 1504 000 Screw RS M3x8 Internal components 1 of 4 on page 199 XA9 1504 000 XA9 1504 000 Screw RS M3x8 Screw RS M3x8 Internal components 2 of 4 on page 201 Internal components 3 of 4 on page 205 XA9 1504 000 Screw RS M3x8 Internal components 4 of 4 on page 207 XA9 1561 000 Screw RS M3x6 Internal components 2 of 4 on page 201 XA9 1648 000 Screw tap M3x8 Internal components 2 of 4 on page 201 XB2 7400 606 Screw toothed washer M4x6 Internal components 2 of 4 on page 201 XB4 7300 809 Screw tap binding head M3x8 Covers on page 195 XB4 7300 809 Screw tap binding head M3x8 Internal components 1 of 4 on page 199 248 Chapter8 Parts and diagrams Table 8 19 Numerical parts list contin
28. 264 capacities and ratings 268 electrical 265 environmental media 7 memory 268 physical 267 port availability 268 static precautions 84 status alerts HP ToolboxFX 29 viewing with HP ToolboxFX 29 153 152 156 153 155 157 153 159 18 264 status lights accessory error secondary messages 150 fatal error secondary messages 147 Status tab HP ToolboxFX 29 status light patterns 140 straight through output door 4 straight through output path 14 supplies ordering 188 status viewing with HP ToolboxFX 29 Supplies Status page 25 support 188 switch interlock 184 switch power 4 T table repetitive defect technical support 188 Technical Training HP 188 telephone numbers ordering supplies 188 tests drum rotation engine 172 half self functional check 173 heating element 173 high voltage power supply 174 text 179 173 garbled 153 missing 153 timing chart 180 toner conserving 253 loose toner 157 low 155 print cartridge door 4 redistributing 42 scatter outline 159 smear 156 specks 155 storing print cartridges 253 ToolboxFX See HP ToolboxFX tools required 84 top cover removing 90 top output bin gear assembly part numbers 220 transfer roller removing 128 ENWW transparencies guidelines for using 9 tray 1 loading 13 location 4 tray 2 loading 14 location 4 tray 2 pickup solenoid removing 130 tray3 14 trays duplexer removing 89 feeding operations 77 tr
29. Connection If a computer on the network already has the HP LaserJet P2015 software installed no additional software installation is necessary when adding a new HP LaserJet P2015 printer to the network Otherwise install the printer software on one of the networked computers as directed below 1 Insert the software installation CD into the computer CD ROM drive 2 Ifthe installation program does not start automatically browse the CD contents and run the SETUP EXE file 3 Follow the onscreen instructions 4 Atthe printer control panel print a Network Configuration page to verify the installation was successful 22 Chapter2 Installation ENWW ENWW Installing software on Macintosh OS X V10 2 8 V10 3 9 and V10 4 3 USB connection 1 2 Insert the CD ROM Run the installation utility After the software installation is complete attach the USB cable to the printer and the computer and then restart the computer After the computer has restarted open the Print Center or Printer Setup Utility to see if the printer name appears in the Printer List If the printer name appears in the Printer List the setup is complete If the printer name does not appear in the Printer List go to the next step Click the Add button and then select USB from the drop down list Select HP LaserJet P2015 Series and then click Add The printer name appears in the Printer List Setup is complete Network connection 1 Connect the lo
30. Internal components 1 of 4 on page 199 Alphabetical parts list 235 Table 8 18 Alphabetical parts list continued Description Part number Table and page Screw tap M3x6 XA9 1503 000 Internal components 2 of 4 on page 201 Screw tap M3x6 XA9 1503 000 Fuser assembly on page 215 Screw tap M3x8 XA9 1648 000 Internal components 2 of 4 on page 201 Screw tapping truss head M4x10 XB4 7401 005 Internal components 1 of 4 on page 199 Screw tapping truss head M4x10 XB4 7401 005 Internal components 3 of 4 on page 205 Screw toothed washer M4x6 XB2 7400 606 Internal components 2 of 4 on page 201 Screw with washer M3x8 XA9 1420 000 Internal components 3 of 4 on page 205 Screw with washer M4x12 XA9 1422 000 Internal components 3 of 4 on page 205 Screw with washer M4x12 XA9 1422 000 Fuser assembly on page 215 Separation pad assembly RM1 1298 000 Cassette assembly on page 223 Shaft paper pick up drive Sheet fixing bottom Sheet insulator RC1 3471 000 RC2 0431 000 RC2 0314 000 Internal components 1 of 4 on page 199 Fuser assembly on page 215 Covers on page 195 Sheet noise absorb RC2 0312 000 Covers on page 195 Sheet noise absorb RC2 0311 000 Covers on page 195 Sheet plate bottom RC2 1578 000 Internal components 4 of 4
31. Pull the white tabs outward and rotate the tabs up 7 Slide the right tab to the right and leave the tab in this position throughout the procedure pom A UTA ENWW Clean the pickup roller tray 2 57 58 8 9 Slide the pickup roller assembly to the right and remove the left end cap pT e Remove the pickup roller A CAUTION Do not touch the pickup roller pad Chapter 4 Maintenance ENWW ENWW 10 Dab a lint free cloth in water and scrub the roller 11 13 Insert the left side of the pickup roller into the left slot 1 and insert the right side the side that has the notches in the shaft into the right slot 2 Clean the pickup roller tray 2 59 14 Place the end cap over the shaft on the left side push the end cap to the right and rotate the tab downward into position e T
32. RK2 0534 000 Qty 1 Internal assemblies 207 Ref 35 36 37 38 208 Chapter8 Parts and diagrams Description Screw RS M3x6 Screw RS M3x8 Cap continuity Solenoid Part number XA9 1495 000 XA9 1504 000 RAO 1068 000 RK2 1587 000 ENWW ENWW Internal assemblies 209 Figure 8 9 ECU assembly ENWW 210 Chapter8 Parts and diagrams Table 8 10 ECU assembly Description Part number ECU assembly 110 V RM1 4273 000 ECU assembly 220 V RM1 4274 000 ENWW Internal assemblies 211 gy Figure 8 10 Main drive assembly 212 Chapter8 Parts and diagrams ENWW Table 8 11 Main drive assembly Description Part number Main drive assembly RM1 4253 000 ENWW Internal assemblies 213 36 Figure 8 11 Fuser assembly 214 Chapter8 Parts and diagrams ENWW ENWW Table 8 12 Fuser assembly Ref 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Description Fuser assembly 110 V Fuser assembly 220 V Spring tension Retainer spring Side plate fixing right Side plate fixing left Plate fixing reinforcement Guide fixing upper Guide paper separate lower Flag paper delivery sensor Spring torsion Bushing Lever pressure release right Lever pressure release left Lever pressure release sensor right Lever
33. Turn over the stack of media in the tray Also try rotating the media 180 in the input tray e Forenvelopes this can be caused by air pockets inside the envelope Remove the envelope flatten the envelope and try printing again 158 Chapter7 Problem solving ENWW ENWW Toner scatter outline If large amounts of toner have scattered around the characters the media might be resisting the toner A small amount of toner scatter is normal for laser printing Try a different media type Turn over the stack of media in the tray Use media designed for laser printers Image problem solving 159 Clear jams Occasionally media becomes jammed during a print job You are notified of a media jam by an error in the software and the printer control panel lights The following are some of the causes of media jams e The input trays are loaded improperly or too full ET NOTE When you add new media always remove all of the media from the input tray and straighten the stack of new media This helps prevent multiple sheets of media from feeding through the printer at one time reducing media jams e The media does not meet HP specifications e The printer might need to be cleaned to remove paper dust and other particles from the paper path There might be loose toner in the printer after a media jam This toner clears up after a few sheets print CAUTION Media jams might result in loose toner on the page I
34. VIR REN ERR 14 Mania feed ERREUR E 15 Media type and tray loading cccecceceteecceceseecceeeenecceceesneceeeesecceeessecceeetecceeetsnseeensaeceeetessee 15 2 Installation I lcNerzieirue pe c N 18 Package comen epe E 19 instal uay m M 20 ENWW Install printer SoftWare dede a aeea naai pe ea Daia da a uade v ERR RT YR VR d dra ned VTL e 21 Supported operating systems sicchina aandaa ae a a adaa 21 BU EE 21 Windows printer drivers leise nennen nnne 21 Macintosh printer driver seseeeseeeeee nnn 21 Driver downloads isacie iets LUE 21 Installing software on Microsoft Windows sssssssI eee 22 Installing software on Macintosh OS X V10 2 8 V10 3 9 and V10 4 3 ssuse 23 Uninstaller E 23 Printer information pages iecit dede d LLL de eR Edd dL Ld ERE Ld d e E dd RV d Ra 25 BI uos 25 Configuration page eee eret ei ede Een ead Op Pa MMET x ame E Epod a ues 25 oupplies Status page e nee ete ere diea a aa dd Ua E ER CR Ve RE aa EE a duh 25 Network Configuration page ssssssseeenne eene menn 25 3 Manage the printer alzillvelvo ipe iE 28 TO VIEW IAP TOOIDOXKEX CREE
35. aad Agde LR Rad 84 Reguired ram Aaa AA 84 Before performing service sss ennemi en nennen nnne erinnern inneren nennen 85 Pre service procedUtes ncnion a a Feu EIS IRE ERES FUN E vsevaacnes Pre EE A EAA ERI ER LN 85 Parts removal order ssssssssssssssesseeeee nennen nennen ATANN Aaaa nennen nnns 85 je M 86 LG T SIDGCOVEN c es 86 FRIGMt SIDS COVER T 86 BACK COVER e 87 Duplexer tray HP LaserJet P2015d P2015dn and P2015x printers only 89 TOP COVER ote ae rotat ue rre P Ov EN a ta Endet taeda este te Dee dU 90 eid m 95 gei lives 97 Laser SCANNER EE E Aas eben ee tate einen nati eee hea iene eee ee 98 Memory tag reader assembly 2 2 eid teret etae iioc eiae YU d eee RE els E 99 Duplex drive PCA HP LaserJet P2015d P2015dn and P2015x printers only 101 gir n eh ena 103 2p ECT 103 Duplex drive gears HP LaserJet P2015d P2015dn and P2015x printers only 104 Duplex solenoid HP LaserJet P2015d P2015dn and P2015x printers only 106 gig n 107 Interlock assembl
36. ace 181 fora EL 183 owitches and sensors iiti eb et tide AUGE RR Ge EN Ua RETE I RR REIR RE AAR 184 Rollers aridipads irre ege pesci eos e dee a ae e aUe d ORE 185 ENWW 8 Parts and diagrams Order parts ANG SUPPIES eerte Eee endo Pese a ee dr pl ea IRR RN A 188 cs 188 Related documentation and software sssssssssssssssseeeeeneenee 188 Sie lle P MURM 188 Paris nel ere e M 190 COVES ME cnm 194 Internal assemblies 9 2 ride aes Fred tei eed ra ei eR be ERE eta sd A ieee 198 Alphabetical parts list ee 228 Numerical parts list retenu dveadaesdagenandaaeachsbaansadessedanadsanneededucnd shadgunnbanddadeateees 239 Appendix A Accessory Consumable addendum Consumables and accessories csse ase ttai enean apad Leer ERE n ee ERE e ea EARLY RE RE e eu ERR dte 252 10 100 networking print servers sssssssssseeeene eem meeeeenmmenenn nme nn nnne nennen rennes 252 HP print cartridges itte ree eei e dne dee de e HE xa Ap eda iene 253 HP policy on non HP print cartridges ssseeenn mme 253 Storing Print Cartridges dre ttt trt attt tire rds 253 Print cartridge life expectanoy crece pin nter acu e auae Educ ee Race EREA 253 SIMBNPROIIMWE PEE 253 DIMMs memory Or font 2 1 iron ra t eee Pen hia chee aad 254 hcl u 254 Test the DIMM
37. and reference diagrams 179 Lal ag reu amp is yndyno qao oo gl ENWW hart o D E General t OT _ _ Co EE Elm mz m hd ai o o spuooes uun seig sjeeus ueewjeg selg Uld H zo0 E o seg eAneBaN E 7y NO U2iIMS JeMmod p ayassed jeded py seiq Bulsny seiq BuiBieuo 1eJsueJ op serq Buidoje eq e oe seiq Buidojaneq op seiq BuiBueyo Arewud oe seiq BuiBreuo Arewid GL6Sd 10sues AAJA ZL6Sd 10sues eBed jo do L3S piouejos dnxoid z Aea LIN 1010W uren 4JOJOW JBUUBDS JOSE pueuJuJo5 JUL LW Jo ow uey ANOA AA LH 1e1eeu 1esnJj Figure 7 4 General timing chart uo sjuud eagnoesuoo OM JO yeyo Buluull 180 Chapter7 Problem solving Circuit diagram Tray 1 Top of page Paper width Displ i paper out detection detecti
38. assembly on page 219 RM1 4256 000 Normal rotation drive assembly HP LJ P2015d P2015dn and P2015x Duplexing drive assembly on page 219 RM1 4257 000 RM1 4258 000 Reverse rotation drive assembly HP LJ P2015d P2015dn and P2015x Duplexing assembly HP LJ P2015d P2015dn and P2015x Duplexing drive assembly on page 219 Assembly locations 2 of 2 on page 193 RM1 4258 000 Duplexing assembly HP LJ P2015d P2015dn and P2015x Duplexing assembly on page 225 RM1 4262 000 Scanner assembly Internal components 2 of 4 on page 201 RM1 4263 000 Paper feed guide assembly Internal components 1 of 4 on page 199 RM1 4265 000 Paper retaining assembly HP LJ P2015d P2015dn and P2015x Internal components 1 of 4 on page 199 RM1 4266 000 Cartridge door assembly Cartridge door assembly on page 197 RM1 4267 000 Inner cover assembly Cartridge door assembly on page 197 RM1 4268 000 RM1 4269 000 M P lifting plate assembly Expansion tray assembly Cartridge door assembly on page 197 Cartridge door assembly on page 197 RM1 4270 000 Rear cover assembly HP LJ P2015d P2015dn and P2015x Covers on page 195 RM1 4272 000 Top cover assembly Covers on page 195 RM1 4273 000 ECU assembly 110 V Assembly locations 2 of 2 on page 193 RM1 4273 000 ECU assembly 220 V
39. authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 270 Appendix D Regulatory information ENWW Declaration of Conformity statements Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet P2015 Series Regulatory Model BOISB 0602 00 Including Q5931A Optional 250 Sheet Input Tray Product Options ALL Toner Cartridges Q7553A Q7553X conforms to the following Product Specifications Safety IEC 60950 1 2001 EN 60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR 22 1993 A1 A2 EN 55022 1994 Class B EN 61000 3 2 2000 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause h
40. be replaced before removing it Excess handling can cause additional damage 1 Open the print cartridge door and remove the print cartridge 2 Use needle nose pliers to release the transfer roller tabs at the end of the roller near the right side of the printer A CAUTION Do not break the tabs and do not touch the rollers e z bo 73 Figure 6 43 Removing the transfer roller 3 Liftup the end of the roller near the right side of the printer and then slide it toward the right side of the printer while pulling it out of the printer 128 Chapter 6 Removal and replacement ENWW Registration assembly 1 Remove five screws 1 T a i Figure 6 44 Removing the registration assembly 2 Lift the entire assembly out of the printer ENWW Pickup and feed assemblies 129 Main gear assembly tray 2 pickup solenoid 1 Remove all covers 2 Remove the fan from the printer chassis 3 Disconnect one cable 1 at the ECU Figure 6 45 Removing the main gear assembly 1 of 2 4 Remove the duplex drive PCA from the printer chassis 5 Release the tab on the gear 1 and slide the gear off the shaft 6 Remove the cables from the cable guide 2 130 Chapter 6 Removal and replacement ENWW 7 Remove four screws 3 Figure 6 46 Removing the main gear assembly 2 of 2 8 Pull the main gear assembly straight away from the printer ENWW Main gear assembly tray 2 pickup solenoid 131 9 To remove the
41. drafts or proofs HP does not recommend full time use of EconoMode If EconoMode is used full time it is possible that the toner supply will outlast the mechanical parts in the toner cartridge If print quality begins to degrade under these circumstances you will need to install a new toner cartridge even if there is toner supply remaining in the cartridge ENWW HP print cartridges 253 DIMMs memory or font The following sections provide instructions for installing testing and removing DIMMs Install a DIMM To install a DIMM follow the instructions below CAUTION Handling a DIMM memory without wearing a grounded antistatic device might damage the DIMM Touch any metal part of the printer or other grounded metal before touching the DIMM 1 Use the power switch to turn off the printer and then unplug all of the cables and cords connected to the printer 254 Appendix A Accessory Consumable addendum ENWW 4 With the gold contacts facing upward insert the DIMM in the DIMM seat and press the DIMM body in until the metal retaining pins click ENWW DIMMs memory or font 255 5 Close the DIMM door 6 Reconnect all printer cables and cords and then use the power switch to turn on the printer Test the DIMM installation To test the DIMM installation print a configuration page and check the Total Memory specified on the page If all lights on the control panel are b
42. in the address field of a supported Web browser To find the IP address print a Configuration page at the printer by pressing and holding the Go button Embedded Web server 35 Ll Q Tip After you open the URL bookmark it so that you can return to it quickly in the future T The embedded Web server has three tabs that contain settings and information about the printer the Status tab the Settings tab and the Networking tab Status tab The Status pages group consists of the following pages e Device Status This page displays the status of the printer and HP supplies e Device Configuration This page shows the information found on the printer Configuration page e Supplies Status This page shows the status of HP supplies and provides supplies part numbers To order new supplies click Order Supplies in the upper right part of the window e Eventlog This page shows a list of all printer events and errors e Print Info Pages This page has links that allow you to print the various information pages that reside within the memory of the printer e Network Summary This page shows the information found on the printer Network Summary page Settings tab This tab allows you to configure the printer from your computer If this printer is networked always consult with the printer administrator before changing settings on this tab The Settings tab contains the following pages e Device Information View and change bas
43. is not connected correctly Reconnect the control panel cable The control panel is defective Replace the control panel The formatter is defective Replace the formatter 138 Chapter 7 Problem solving ENWW Table 7 1 Basic problem solving continued The printer is on but the control panel lights indicate that the printer is not in the ready state The printer is not ready Cause Solution The printer has an internal error that was detected during Consult the list of control panel light patterns to identify and the power on self test sequence correct the error The printer turns on the motor rotates and the control panel indicates the ready state but the printer does not print The printer does not print Cause Solution A printer component is defective Perform an engine test to verify print engine components 1 Press the engine test switch to print an engine test 2 Ifthe engine test page does not print check all of the connectors on the ECU and reconnect any cables that are connected incorrectly 3 f after checking the connectors the error persists replace the ECU The formatter is defective Press the Go button to print a Demo page If the Demo page does not print replace the formatter The printer prints the engine test and the Demo page but does not print jobs sent from a computer The printer does not print from a computer Cause Solution The cable is not connec
44. must click Apply to save your changes Paper types Use these HP ToolboxFX Paper Types options to configure print modes that correspond to the various media types When you select Restore Modes all of the modes are reset to the factory settings ET NOTE You must click Apply to save your changes 32 Chapter 3 Manage the printer ENWW ENWW System setup Use the HP ToolboxFX system settings options to configure miscellaneous print settings ET NOTE You must click Apply to save your changes Service During the printing process paper toner and dust particles can accumulate inside the printer Over time this buildup can cause print quality problems such as toner specks or smearing HP ToolboxFX provides an easy method for cleaning the paper path Print settings The HP ToolboxFX Print Settings tab contains links to the following main pages e Printing Change the default print settings such as number of copies and paper orientation e PCL 5e View and change the PCL 5e settings e PCL 6 View and change the PCL 6 settings e Postscript View and change the HP postscript level 3 emulation settings Printing Use the HP ToolboxFX printing settings options to configure the settings for all print functions ET NOTE You must click Apply to save your changes PCL 5e Use the PCL 5e options to configure the settings when you are using the PCL 5e print personality EZ NOTE Initial font support for PCL 5e is lim
45. on in that order one per second 6 Release the Go button to perform the initialization The control panel lights begin cycling from front to back After the Super NVRAM initialization process is complete the printer returns to the ready state Reset the printer 177 Network reset A network reset changes all network system parameters in NVRAM to the factory defaults During the network reset process all button presses are ignored Use the following procedure to perform a network reset 1 Turn off the printer 2 Press and hold the Job Cancel button 3 Turn on the printer and continue to hold the Job Cancel button for approximately 10 seconds but no longer than 20 seconds During this process the Attention light turns on 4 Release the Job Cancel button The Attention Ready and Go lights begin cycling from front to back After the network reset process is complete the device returns to the ready state E NOTE Ifthe Attention and Ready lights illuminate before you release the Job Cancel button start again at step 1 Cold reset A cold reset changes most system parameters in NVRAM to the factory defaults However unlike NVRAM initialization a cold reset does not reset the page count the paper tray sizes language or formatter number ET NOTE A cold reset also resets all the HP Jetdirect settings as well as the printer settings Use the following procedure to perform a cold reset 1 Turn off the printer 2
46. page 25 Demo page 25 Network Configuration page 25 Supplies Status page 25 Information tab embedded Web server 36 input tray loading media 14 tray 1 4 tray2 4 installing printer 18 interlock assembly removing internal components 71 198 155 118 J jams detection operations 77 jams clearing 160 labels guidelines for using 9 laser scanner errors 148 operations 70 76 removing 98 left side cover removing 86 letterhead guidelines for using 11 license software 277 life expectancy print cartridge 253 light patterns 140 lights accessory error secondary messages 150 fatal error secondary messages 147 loading media optionaltray3 14 tray1 13 tray2 14 M main drive assembly part numbers 212 main gear assembly removing 130 main motor removing 126 manual feed printing 15 media card stock 11 clearing jams envelopes 9 feeding operations 77 guidelines for use 8 heavy 11 HP ToolboxFX settings 32 labels 9 letterhead 11 loading 13 optimizing print quality for media types 7 paper 9 preprinted forms 11 printing manually 15 recommended 8 transparencies 9 types that may damage the printer 8 types to avoid 8 media path cleaning 44 memory cold reset errors 150 installing 254 NVRAM initialization removing 256 testing 256 memory tag reader assembly removing 99 160 178 177 ENWW missing graphics 153 text 153 model number 4 motor removing 126 N Network Configuration pag
47. pages In your printer driver make sure the appropriate media type is selected If characters are improperly formed producing hollow images the media stock might be too slick Try a different media If characters are improperly formed producing a wavy effect the printer might need service Print a configuration page If the characters are improperly formed contact an HP authorized dealer or service representative Image problem solving 157 Page skew e Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack e Theinput bin might be too full e Check the media type and quality Curl or wave e Check the media type and quality Both high temperature and humidity cause media to curl e The media might have been in the input tray too long Turn over the stack of media in the tray Also try rotating the media 180 in the input tray e Openthe straight through output door and try printing straight through e The fuser temperature might be too high In your printer driver make sure the appropriate media type is selected If the problem persists select a media type that uses a lower fuser temperature such as transparencies or light media Wrinkles or creases e Make sure that media is loaded properly e Check the media type and quality e Open the straight through output door and try printing straight through e
48. pin 66 MHz minimum speed Port availability USB Compatible with High speed USB 2 0 specifications Network RJ 45 Ethernet 10 100 networking equipped models only 268 Appendix C Printer specifications ENWW D Regulatory information ENWW 269 FCC compliance This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If it is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician ET NOTE Any changes or modifications to the printer that are not expressly approved by Hewlett Packard could void the user s
49. statement for Finland 273 removing ajammed page 160 removing parts 84 85 repacking the printer 261 repair contacting HP 261 hardware service 260 repetitive defects troubleshooting replacing parts 84 85 pickup roller tray 1 51 pickup roller tray 2 62 reset cold 178 restoring default settings 177 178 right side cover removing 86 rollers diagrams 185 locating 71 removing transfer rotation check drum 179 128 173 S saving toner See EconoMode screws replacing 84 sensors media detection 77 184 separation pad diagrams 185 sequence of operations 73 serial number 5 service and support contacting HP 261 hardware 260 HP ToolboxFX settings 33 setting up printer 18 settings HP ToolboxFX 31 Settings tab embedded Web server 36 settings restoring default 177 178 skewed pages 152 282 Index software HP ToolboxFX 28 software license agreement 277 solenoids removing diagrams 183 duplex 106 tray 2 pickup 130 solving blank pages creases 158 curl 158 dropouts 155 feeding problems garbled text 153 gray background incomplete text light or faded print loose toner 157 misformed characters missing graphics or text page skew 158 poor graphics quality 154 printed page differs from onscreen page 153 skewed pages 152 toner scatter outline tonersmear 156 toner specks 155 vertical lines 156 vertical repetitive defects 157 wave 158 wrinkles 158 space requirements 18 specifications acoustics
50. the side of the media that is most visible this includes the middle and carefully pull it free from the printer ET NOTE If you cannot grasp the media with your hands perform the procedure in Print cartridge area on page 160 4 Close the straight through output door Automatic two sided printing path To clear a jam in the automatic two sided printing path perform the following steps ENWW Clearjams 167 CAUTION Do not use sharp objects such as tweezers or needlenose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 Open the straight through output door 2 168 Chapter 7 Problem solving ENWW 3 Remove tray 2 4 Push down on the green lever on the automatic two sided printing path door on the front of the printer 5 With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the printer ENWW Clearjams 169 6 Close the automatic two sided printing path door by firmly pushing it up T 8 170 Chapter7 Problem solving ENWW 9 With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the printer ENWW Clearjams 171 Diagnostic resources Engine test The engine test verifies that the print engine is functioni
51. then plug it in again 2 Verify that the fuser connector and thermistor connector are both firmly seated in the ECU 3 Perform a heating element resistance check 4 Ifthe resistance readings are correct but the error persists replace the fuser ENWW Fatal error secondary messages 149 Accessory error secondary messages Table 7 5 Accessory error secondary messages Error code Pattern Description Action Accessory error If the printer has an accessory error press and hold the Go button to see the secondary error message Release the Go button to return to the initial accessory error state LS N 7 N A 53XXXX DIMM slot error 1 Verify that the DIMM is correctly seated T9XXX 2 Ifthe error persists replace the DIMM 150 Chapter7 Problem solving ENWW Media problemsolving The following problems with media cause print quality deviations jamming or damage to the printer ENWW Media problemsolving 151 Problem Poor print quality or toner adhesion Cause The paper is too moist too rough too heavy or too smooth or it is embossed or from a faulty paper lot Solution Try another kind of paper between 100 and 250 Sheffield with 4 to 6 moisture content Dropouts jamming or curl Excessive curl The paper has been stored incorrectly Store paper flat in its moisture proof wrapping The paper has variability from one side to the o
52. 000 RC2 0330 000 RC2 0312 000 RC2 0311 000 RC2 0314 000 Qty Covers 195 door assembly Figure 8 4 Cartridge ENWW 196 Chapter8 Parts and diagrams Table 8 5 Cartridge door assembly Ref Description Part number Qty Cartridge door assembly RM1 4266 000 1 1 Cover multipurpose RM2 0407 000 1 2 Inner cover assembly RM1 4267 000 1 3 Spring tension RU5 2895 000 2 4 M P lifting plate assembly RM1 4268 000 1 5 Expansion tray assembly RM1 4269 000 1 6 Hinge multipurpose right RC2 0422 000 1 7 Hinge multipurpose left RC2 0421 000 1 ENWW Covers 197 Internal assemblies SIMPLEX MODEL DUPLEX MODEL DUPLEX MODEL SIMPLEX MODEL Figure 8 5 Internal components 1 of 4 ENWW 198 Chapter8 Parts and diagrams ENWW Table 8 6 Internal components 1 of 4 Ref 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Description Roller face down Paper pick up gear assembly Paper feed guide assembly Bushing right Bushing left Bushing Shaft paper pick up drive Flag paper sensing Roller idler Arm idler roller Flag M P sensor Base separation pad Spring compression Spring compression Spring tension M P sensor PCB assembly Holder M P sensor Screw tap binding head M3x8 R
53. 216 by 356 mm 8 5 x 14 inches Properties such as weight grain and moisture content are important factors that affect printer performance and quality To achieve the best possible print quality only use high quality media that is designed for laser printers HP media HP recommends a variety of media See the HP LaserJet Printer Family Print Media Guide http www hp com support ljipaperguide for a full list Media to avoid e Donotuse paper that is too rough e Do not use paper with cutouts or perforations other than standard 3 hole punched paper e Donotuse multipart or multipage forms e Donotuse paper that contains a watermark if you are printing solid patterns Media that can damage the printer e Do not use media with staples attached e Do not use transparencies designed for inkjet printers or other low temperature printers Use only transparencies that are specified for use with HP LaserJet printers e Do not use photo paper intended for inkjet printers Chapter 1 Product information ENWW ENWW e Do not use paper that is embossed or coated and is not designed for the temperatures of the printer s image fuser Select media that can tolerate temperatures of 200 C 392 F for 0 1 second HP produces a selection of media that is designed for the HP LaserJet P2015 Series printers e Do not use letterhead paper that uses low temperature dyes or thermography Preprinted forms or letterhead must use inks that can to
54. 6 HP LJ P2015d P2015dn and P2015x Screw RS M3x6 HP LJ P2015 Screw RS M3x6 Screw toothed washer M4x6 Motor DC Guide cassette right front Inlet switch cable assembly Scanner assembly Plate solenoid holder Cam right Stopper Duplex driver PCB assembly HP LJ P2015d P2015dn and P2015x Spring compression Shield duplexing solenoid HP LJ P2015d P2015dn and P2015x Plate grounding Arm cam Arm link Holder fan Arm tag Duct Holder drawer connector Part number RC2 0346 000 RC2 0351 000 RC2 0397 000 RC2 0410 000 RC2 0416 000 RC2 0426 000 RC2 0428 000 RC1 3456 000 RC1 3457 000 RC1 3535 000 RC1 3727 000 XA9 1504 000 XA9 1495 000 XA9 1495 000 XA9 1561 000 XB2 7400 606 RK2 1567 000 RL1 0517 000 RM1 4169 000 RM1 4262 000 RC1 3459 000 RC1 3546 000 RC1 3580 000 RM1 1262 000 RU5 2335 000 RC2 0347 000 RC2 1568 000 RC2 0405 000 RC2 0406 000 RC2 0349 000 RC2 0392 000 RC2 0354 000 RC2 0396 000 Qty 1 Internal assemblies 201 Ref 33 34 35 36 37 38 39 40 41 Description Connector drawer Fan Screw tap M3x6 Screw tap M3x8 Screw tap binding head M3x8 Rod grounding Cable memory tag Solenoid HP LJ P2015d P2015dn and P2015x Solenoid HP LJ P2015 202 Chapter8 Parts and diagrams Part number V81 7258 007 RK2 1589 000 XA9 1503 000 XA9 1648 000 XB4 7300 809 RC2 0350 000 RM1 4163 000 RK2 0420 000 RK2 0424 000 E
55. 6 Table C 1 HP LaserJet P2015 printer Sound power level Printing 27 ppm Lwag 6 4 Bels A and 62 dB A Ready Sleep Inaudible Sound pressure level bystander position Printing 27 ppm Lpam 50 dB A Ready Sleep Inaudible ET NOTE Values are based on preliminary data See http www hp com support IjP2015 for current information NOTE Configuration tested HP LaserJet P2015 base base unit 26 ppm standard tray A4 paper and simplex continuous print 264 Appendix C Printer specifications ENWW Electrical specifications WARNING Power requirements are based on the country region where the printer is sold Do not convert operating voltages Doing so might damage the printer and void the product warranty Table C 2 HP LaserJet P2015 printer Power requirements 110 110 127 V 10 50 60 Hz 2 Power requirements 220 220 V 240 V 10 50 60 Hz 2 Hz Power consumption e During printing 27 ppm 350 watts average e During Ready Standby and Sleep 7 Watts Instant on fuser technology e Off 0 1 watts Rated current e 4 9 amps at 115 volts e 2 9 amps at 230 volts eee Table C 3 HP LaserJet P2015d printer HP LaserJet P2015n printer HP LaserJet P2015x printer Power requirements 110 110 127 V 10 50 60 Hz 2 Power requirements 220 220 V 240 V 10 50 60 Hz 2 Hz Power consumption e During printing 27 ppm 350 watts average
56. 8 8 Internal components 4 of 4 206 Chapter8 Parts and diagrams ENWW ENWW Table 8 9 Internal components 4 of 4 Ref 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 Description Roller M P paper pick up Side plate M P drive Guide cassette left center 1 Guide cassette left center 2 Guide cassette left rear Lever cartridge contact Spring torsion Spring contact Guide cartridge left lower Holder contact Guide F F C Sheet plate bottom Guide cassette left front Paper pick up gear assembly Plate drum grounding Arm lock Bushing Roller Spring compression Gear 19T Gear 26T Gear 14T Holder M P solenoid Guide cartridge font Guide M P cable Guide cartridge left upper Spring torsion Guide F F C Spring grounding Holder paper pick up roller Cam M P left Cam M P right Cover paper pick up roller Microswitch Part number RL1 1525 000 RL1 1531 000 RC1 3461 000 RC1 3462 000 RC1 3463 000 RC1 3542 000 RC1 3543 000 RC1 3719 000 RC2 0339 000 RC2 0342 000 RC2 0423 000 RC2 1578 000 RL1 0518 000 RM1 4275 000 RC1 3541 000 RC1 3561 000 RC1 3562 000 RC1 0950 000 RU5 2337 000 RU5 0927 000 RU5 0928 000 RU5 0929 000 RC2 0334 000 RC2 0340 000 RC2 0335 000 RC2 0425 000 RC2 0427 000 RC2 0424 000 RC1 0944 000 RC2 0386 000 RC2 0387 000 RC2 0388 000 RC2 0420 000
57. AINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 276 Appendix E Warranty and licensing ENWW Hewlett Packard software license agreement ENWW ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett Packard License Grant Hewlett Packard grants you a license to use one copy of the Software Use means storing loading installing executing or displaying the Software You may not modify the Software or disable any licensing or control features of the Software If the Software is licensed for concurrent use you may not allow more than the maximum number of authorized users to Use the Software concurrently Ownership The Software is owned and copyrighted by Hewlett Packard or its third party suppliers Your license confers no title to or ownership in the Software and is not a sale of any rights in the Software Hewlett Packard s third party suppliers may protect their rights in the event of any violation of these License Terms Copies and Adaptations You may only make copies or adaptations of the Software for archival purpose
58. Aa Cc Aa Cc Aa Cc Aa Cc The print cartridge is nearing end of life The media might not meet Hewlett Packard s media specifications for example the media is too moist or too rough If the whole page is light the print density adjustment is too light or EconoMode might be turned on Adjust the print density and disable EconoMode in the printer Properties Toner specks AaBbGc AaBoGc AaBbCc AGBDGC The media might not meet Hewlett Packard s media specifications for example the media is too moist or too rough The printer might need to be cleaned Dropouts AabBbCc AaBRbcc AabBbCc AcBbCc AaQBboCc A single sheet of media might be defective Try reprinting the job The media s moisture content is uneven or the media has moist spots on its surface Try printing with new media The media lot is bad The manufacturing processes can cause some areas to reject toner Try a different type or brand of media The print cartridge might be defective ENWW Image problem solving 155 Vertical lines BoC BoC BoC BoC BoC The photosensitive drum inside the print cartridge has probably been scratched Install a new HP print cartridge Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Make sure that tray 1 is in place Decrease the print density setting through HP ToolboxFX or the embedded Web server This decreases the amount of backgr
59. C1 3508 000 RU5 2327 000 RC1 3507 000 Qty Internal assemblies 223 Figure 8 15 Duplexing assembly ENWW 224 Chapter8 Parts and diagrams Table 8 16 Duplexing assembly Description Part number Duplexing assembly HP LJ P2015d P2015dn and P2015x RM1 4258 000 ENWW Internal assemblies 225 Figure 8 16 PCB assembly locations ENWW 226 Chapter8 Parts and diagrams ENWW Table 8 17 PCB assembly locations Ref Description 1 ECU assembly 110 V 1 ECU assembly 220 V 2 Duplex driver PCB assembly HP LJ P2015d P2015dn and P2015x Part number RM1 4273 000 RM1 4274 000 RM1 1262 000 Qty Internal assemblies 227 Alphabetical parts list Table 8 18 Alphabetical parts list Description Part number Table and page Arm lock RC1 3561 000 Internal components 4 of 4 on page 207 Arm cam RC2 0405 000 Internal components 2 of 4 on page 201 Arm idler roller RC1 3482 000 Internal components 1 of 4 on page 199 Arm link RC2 0406 000 Internal components 2 of 4 on page 201 Arm tag RC2 0392 000 Internal components 2 of 4 on page 201 Back end limit assembly RM1 1295 000 Cassette assembly on page 223 Base separation pad RC2 0419 000 Internal components 1 of 4 on page 199 Bushing RB2 2897 000 Internal components 1
60. Count column specifies the total number of pages that the printer had printed when the error occurred The Event log also contains a brief description of the error HP ToolboxFX 29 Alerts The HP ToolboxFX Alerts folder contains links to the following main pages e Setup Status Alerts Set up HP ToolboxFX to send you pop up alerts for certain events such as low toner levels e Setup E mail Alerts Set up HP ToolboxFX to send you e mail alert messages for certain events such as low toner levels Set up status alerts HP ToolboxFX can open pop up alerts on your computer when certain events occur Events that trigger alerts include jams low levels of toner in HP print cartridges non HP print cartridge in use empty input trays and error messages Alerts only appear when the printer is printing from the computer on which you set up the alerts ET NOTE You must click Apply to save your changes Set up e mail alerts Use HP ToolboxFX to configure up to two e mail addresses to receive alerts when certain events occur You can specify different events for each e mail address Enter the information for the e mail server that will send out the e mail alert messages for the printer ET NOTE You must click Apply to save your changes Help The HP ToolboxFX Help folder contains links to the following main pages e Troubleshooting Print troubleshooting pages and clean the printer e How Do I View the How Do I Help for help wit
61. HP LaserJet P2015 Series Service Manual HP LaserJet P2015 Series Service Manual invent Copyright information 2006 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CB366 90905 Edition 1 10 2006 Safety information WARNING Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Read and understand all instructions in the user guide Observe all warnings and instructions marked on the product Use only a grounded electrical outlet when connecting the printer to a power source If you do not know whether the outlet is grounded check with a qualified electrician Do not touch the contacts on the end of any of the sockets on the printer Replace damaged cords immediately Unplug this product from wall outlets before cleaning Do not install or use this product near water or when you a
62. LNO H3dVd AVHL SSOdHNd ILINW Separation pad a 1SdW reu amp is 3AIHQ GIONAT1OS dN MOld AvH L ASOdYNd LINN a i ccc He SNSNId reuBis 49Yd JO dOL SNSGM Ieu amp is NOILOJLIA HLGIM Y3dYd V ZSNSGM reu amp is Z NOILO313Q HLGIM H3dVd E Registration shutter SNSLSO reu amp is NOILO313Q LNO H3dVd ALLASVO k s I ay 4 susoa jeubis NOLLO313Q H3dVd AH3ALT3G NO1SdhQ reu amp is 3AIHQ GIION31OS SNISH3A3H pick up solenoid SL3 Reversing solenoid SNSOd reu amp is NOIL93130 SNISH3A3H V PS915 ENGINE CONTROLLER PCB M1 Main Motor SL1 Cassette pick up solenoid SL2 Multi purpose tray reuBls 3AIHO HOLOW NIYIN Li ENWW t Figure 5 6 Pickup feed delivery system Chapter 5 Theory of operation 78 Image formation system ENWW Laser printing requires the interaction of several different technologies including electronics optics and electrophotographics to provide a printed page Each process functions independently and must be coordinated with the other printer processes Image formation consists of the following five processes e electrostatic latent image formation e developing e transfer e fusing e drum cleaning The five processes contain eight steps Electrostatic latent image formation block lt Paper path Figure 5 7 Image formation system Step 1 Primary char
63. N CAUTION After removing the print cartridge handle it only on the ends 4 With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the printer 5 ENWW Clearjams 163 Open tray 2 6 With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the printer 7 ENWW 164 Chapter 7 Problem solving 8 If no media is visible open the print cartridge door remove the print cartridge and pull down the upper media guide Carefully pull the media up and out of the printer Output bin CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the printer ENWW Clearjams 165 Straight through output path To clear a jam in the straight through output path perform the following steps CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 Open the straight through output door 2 Pull down the green pressure release levers 166 Chapter7 Problem solving ENWW 3 With both hands grasp
64. NWW ENWW Internal assemblies 203 Figure 8 7 Internal components 3 of 4 204 Chapter8 Parts and diagrams ENWW ENWW Table 8 8 Internal components 3 of 4 Ref 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Description Cover drum Plate drum grounding Plate transfer grounding Spring grounding Spring transfer right Cover registration gear Screw tapping truss head M4x10 Spring compression Spring contact Bushing Bushing Eliminator static charge Guide transfer front Roller transfer Plate registration grounding Gear 33T Spring compression Spring compression Screw with washer M3x8 Screw with washer M4x12 Screw tap binding head M3x8 Sheet registration damper Top sensor assembly Paper width sensor assembly Registration assembly Screw RS M3x8 Shutter link assembly Label transfer guide open Paper sensor PCB assembly Part number RC1 3563 000 RC1 3565 000 RC1 3698 000 RC1 3700 000 RC1 3702 000 RC1 3708 000 XB4 7401 005 RC1 3736 000 RC2 0344 000 RC2 0356 000 RC2 0357 000 RC2 0358 000 RC2 0359 000 RM1 4279 000 RC2 0384 000 RU5 0320 000 RU5 2144 000 RU5 2338 000 XA9 1420 000 XA9 1422 000 XB4 7300 809 RC1 3695 000 RM1 1283 000 RM1 4245 000 RM1 4244 000 XA9 1504 000 RM1 1321 000 RC1 3796 000 RM1 4159 000 Qty Internal assemblies 205 Figure
65. Order number HP Jetdirect en3700 fast Ethernet print server J7942A HP Jetdirect en2400 802 11g wireless external print server J7951A full featured USB port 252 Appendix A Accessory Consumable addendum ENWW HP print cartridges HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new refilled or remanufactured Since they are not HP products Hewlett Packard cannot influence their design or control their quality Service or repair that is required as a result of using non HP print cartridges will not be covered under the printer warranty ET NOTE The warranty does not apply to defects resulting from software interfacing or parts not supplied by Hewlett Packard Storing print cartridges Do not remove the print cartridge from its package until you are ready to use it and minimize exposure to light Print cartridge life expectancy The average cartridge yield is 3000 pages in accordance with ISO IEC 19752 A replacement cartridge that has an average yield of 7000 pages in accordance with ISO IEC 19752 is also available Actual cartridge yield depends on specific use Saving toner EconoMode is a feature that allows the printer to use less toner per page Selecting this option may extend the life of the print cartridge and reduce cost per page However it will also reduce print quality The printed image is lighter but it is adequate for printing
66. Press and hold the Go button 3 Turn the printer on and continue to hold the Go button for at least 5 seconds but not longer than 15 seconds During this process the Attention LED turns on 4 Release the Go button ET NOTE If both the Attention and the Ready LEDs turn on before you release the Go button you must start the procedure again with step 1 The printer s LEDs begin cycling The cold reset process runs until completion and the printer returns to the ready state 178 Chapter7 Problem solving ENWW Troubleshooting tools and reference diagrams Repetitive image defects If the printer output has a consistent repetitive defect then use Table 7 6 Repetitive image defects on page 179 to determine which part needs to be replaced based on the measured distance between the repetitions of the defect Table 7 6 Repetitive image defects Distance between identical Dirty or damaged roller Solution defects 37 7 mm 1 48 inches Primary charging roller Replace the print cartridge 43 0 mm 1 69 inches Registration roller Replace the registration assembly 44 0 mm 1 73 inches Developing cylinder Replace the print cartridge 46 2 mm 1 82 inches Transfer roller Replace the transfer roller 56 5 mm 2 22 inches Fuser film Replace the fuser 69 0 mm 2 72 inches Pressure roller Replace the fuser 75 4 mm 2 97 inches Photosensitive drum Replace the print cartridge ENWW Troubleshooting tools
67. RECE HERE Enel e dad 42 Clean the printer e censa neenon nere aer a ERE DR LAO Ea ED ERRRE CAN ERE LAXE YRR E C gii OR Ya iaia 43 Clean the print cartridge area sss enne nnns 43 Clean the printer media path ssssssssssssssssseeeeneeeenenn enne 44 Cleanithe pickup roller tray 1 ett e utr Pet ot te et E eve eae Exo ee UR e REEF e adn uus 46 iv ENWW Replace the pickup roller tray 1 ssseeee emm nmm nennen nnns 51 Clean the pickup roller tray 2 2 2 itin niea e lE reir eet eae ie vg dn 55 Replace the pickup roller tray 2 ssssssssssssssseseseeeeeeeeee nnne nennen nene enn n nnne nen 62 5 Theory of operation urgere oro o PE 70 Internal Components itx Mdb eec eu Mates ese estie pte E Mcd vo fata ede 71 No EE 73 Engine control Syst cieetieveveecccveuveasceeveveneveresscvevsvaudecevineuacervskeaurersssencueteaseceetteecaceevedenaciuauaneenareds 74 Laser scanner SyS OM eieaa a i e E nis ead nete hide ente iei s 76 Pickup feed delivery system ncc secet idee en rie rk de LR ce a RR da E FA e e dE ERRARE 77 Image formation system ssssssssssseseeeeeee nennen enne en nee nn en nee nennen ennt erre enne 79 6 Removal and replacement IOC UCUOM en ona 84 Removal and replacement strategy sssssssssssseeeeeenm nemen 84 Electrostatic discharge eco ie D a RO da dr en E rais iaa dd e
68. S a ECU ACE DEC BDO BD CNTO ENTON 00 FORMATTER vot vpo2 NDOt ANDOR c CE i DM E Ls BOT 2 Cylindrical lens BD sensor Mirror LASSER OS AWN y E j D A ez Q DN SN Laser driver PCA Four sided mirror Photsensitive drum Figure 5 5 Laser scanner system 76 Chapter 5 Theory of operation ENWW Pickup feed delivery system The pickup feed delivery system consists of several types of feed rollers and sensors The dc controller uses two motors and two solenoids to drive the rollers Three media detection sensors detect media as it passes through the printer If media does not reach or pass each sensor within a specified time period the dc controller determines that a jam has occurred and alerts the formatter ENWW The following components are identified in Figure 5 6 Pickup feed delivery system on page 78 M1 main motor SL1 tray 2 pickup solenoid SL2 tray 1 pickup solenoid SL3 duplex solenoid HP LJ P2015d P2015dn and P2015x only PS911 width detection sensor PS912 top of page sensor PS913 width detection sensor PS914 tray 2 media sensor PS915 fuser delivery sensor PS915 duplex sensor HP LJ P2015d P2015dn and P2015x only Pickup feed delivery system TT 1S1s9 reu amp is 3AIHG GIONSTOS dN MOld ALLASVO lt SNSdW reu amp is NOILOALAG
69. U5 2338 000 Internal components 3 of 4 on page 205 Spring compression RU5 2337 000 Internal components 4 of 4 on page 207 Spring compression RC1 3625 000 Fuser assembly on page 215 Spring compression RU5 2901 000 Fuser assembly on page 215 Spring compression RC1 3489 000 Cassette assembly on page 223 Spring compression Spring contact RU5 2327 000 RC2 0344 000 Cassette assembly on page 223 Internal components 3 of 4 on page 205 Spring contact RC1 3719 000 Internal components 4 of 4 on page 207 Spring grounding RC1 3700 000 Internal components 3 of 4 on page 205 Spring grounding RC1 0944 000 Internal components 4 of 4 on page 207 Spring grounding RC1 3492 000 Cassette assembly on page 223 Spring tension RU5 2895 000 Cartridge door assembly on page 197 Spring tension RU5 2898 000 Internal components 1 of 4 on page 199 Spring tension RAO 1090 000 Fuser assembly on page 215 Spring tension RU5 2324 000 Cassette assembly on page 223 Spring torsion RC1 3543 000 Internal components 4 of 4 on page 207 Spring torsion RC2 0427 000 Internal components 4 of 4 on page 207 Spring torsion RC1 3614 000 Fuser assembly on page 215 ENWW Alphabetical parts list 237 Table 8 18 Alphabetical parts l
70. WW Fuser 117 Interlock assembly 1 Remove all covers 2 Open the print cartridge door 3 Remove two screws 1 that secure the interlock assembly to the left side of the printer chassis 4 Remove two cables 2 Figure 6 33 Removing the interlock assembly 1 of 2 5 Lift the interlock assembly away from the printer 118 Chapter 6 Removal and replacement ENWW ECU a ESD 1 Remove all covers Remove the fan Remove the duplex drive gears Remove the formatter Remove the fuser Remove the interlock assembly NOP p e O N Remove cables from the cable clip under the feed plate 1 and then remove the feed plate by lifting it and pulling it straight back a a Figure 6 34 Removing the ECU 1 of 7 ENWW ECU 119 8 Disconnect three cables 1 ee Figure 6 35 Removing the ECU 2 of 7 120 Chapter 6 Removal and replacement ENWW 9 Remove one screw 4 from the right side of the printer Figure 6 36 Removing the ECU 3 of 7 ENWW ECU 121 10 Remove two screws 1 from the left side of the printer and then push the interlock cables and the formatter cable 2 through the hole in the chassis p 7 6 A E Figure 6 37 Removing the ECU 4 of 7 122 Chapter 6 Removal and replacement ENWW 11 Spread the printer frame at the right side of the printer to release the internal tabs that secure the ECU to the chassis Figure 6 38 Removing the ECU 5 of 7 ENWW ECU 123
71. XTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 278 Appendix E Warranty and licensing ENWW Index Symbols Numerics 10 100 networking and wireless printservers 252 A accessories part numbers 252 accessory error secondary messages 150 acoustics 264 alerts setting up 29 automatic two sided path door rear 5 automatic two sided printing media size selector 5 B back cover removing 87 blank pages 153 block diagram 70 button print cartridge door 4 C card stock guidelines for using 11 cartridge door removing 134 cartridges drum rotation check 173 part numbers 252 Cassette assembly part numbers 222 checks drum rotation 173 engine 172 half self test 173 heating element 173 high voltage power supply 174 circuit diagram 181 classe
72. a Demo page by pressing the Go button The graphic settings in the printer Properties might not be correct for the type of job that you are printing Try a different graphic setting in the printer Properties Clean the printer particularly the contacts between the print cartridge and the power supply Printed page is different from what appeared onscreen 153 Page format is different from another HP LaserJet printer If you used an older or different HP LaserJet printer driver printer software to create the document or if the printer Properties settings in the software are different the page format might change when you try to print using your new printer driver or settings To help eliminate this problem try the following remedies e Create documents and print them using the same printer driver printer software and printer Properties settings regardless of which HP LaserJet printer you use to print them e Change the resolution paper size font settings and other settings Graphics quality The graphics settings might be unsuitable for your print job Check the graphic settings such as resolution in the printer Properties and adjust them as necessary ET NOTE You might lose some resolution when converting from one graphics format to another 154 Chapter7 Problem solving ENWW Image problem solving This section provides information about identifying and correcting print defects Light print or faded Aa Cc
73. armful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho 83714 USA September 1 2006 For Regulatory Topics ONLY contact Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Stra e 140 B blingen D 71034 Germany FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 USA Phone 208 396 6000 ENWW Declaration of Conformity statements 271 Regulatory statements Laser safety statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside t
74. ate expense They are delivered and licensed as commercial computer software as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1995 as a commercial item as defined in FAR 2 101 a Jun 1987 or as Restricted computer software as defined in FAR 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause whichever is applicable You have only those rights provided for such Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved Hewlett Packard software license agreement 277 Limited warranty for print cartridge ET NOTE The following warranty applies to the print cartridge that came with this printer This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and the print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE E
75. ation ENWW Physical specifications 267 Printer capacities and ratings Print speed HP LaserJet P2015 printer e 27 ppm letter 26 ppm A4 e First page out in as few as 8 5 seconds Tray 2 capacity 250 sheets of regular weight 75 g m 20 Ib paper Tray 1 capacity 50 sheets of regular weight 75 g m 20 Ib paper Optional input tray tray 3 capacity 250 sheets of regular weight 75 g m 20 Ib paper Top face down output bin capacity 125 sheets of regular weight 75 g m 20 Ib paper Minimum paper size 76 by 127 mm 3 by 5 inches Maximum paper size 216 by 356 mm 8 5 by 14 inches Media weight Output bin 60 to 105 g m 16 to 28 Ibs Straight through media path 60 to 163 g m 16 to 43 Ibs Base memory 32 MB RAM Upgrade memory expansion One DIMM slot available for a 32 64 128 or 256 MB RAM DIMM Print resolution e 1200 dpi This setting uses ProRes 1200 to provide fine line detail at 1200 x 1200 dpi e 1200 effective dpi This setting provides 1200 dpi effective output quality using FastRes 1200 e 600 dpi This setting provides 600 x 600 dpi output with Resolution Enhancement technology REt for improved text Duty cycle e 10 000 single sided pages per month maximum e 1 000 single sided pages per month average PCL PCL 5e PCL 6 Postscript emulation HP postscript level 3 emulation Memory specifications Base memory 32 MB RAM Upgrade memory expansion 100
76. cal area network LAN cable to the printer 2 Print the Network configuration report from the printer control panel Find the mDNS printer name located under the TCP IP heading The mDNS name will be needed in step 7 3 Insert the CD ROM 4 Run the installation utility 5 After the installation utility has completed open the Print Center or Printer Setup Utility 6 Click Add and then select Bonjour Rendezvous from the drop down list 7 Select the HP LaserJet P2015 Series printer name that matches the mDNS printer name found on the Network configuration report printed in step 2 8 Click Add The printer name appears in the Printer List Setup is complete 9 Atthe printer control panel print a Network Configuration page to verify the installation was successful Uninstaller Use the Uninstall icon in the HP LaserJet P2015 Series printer program group to select and remove the HP printing system components from a Windows machine M 2 From the Start menu in the HP LaserJet P2015 Series program group click the Uninstall icon The printing system guides you through removing all of the printing system components If you have performed a Full install and you do not have any other HP devices installed follow steps 4 and 5 Following these steps might disable the functionality of other HP devices that are installed because they share the software Install printer software 23 4 Open the Microsoft Windows Control Panel Double
77. click Add Remove Programs 5 You will see entries for HP Extended Capabilities HP Software Update HP Imaging Device Functions and HP Solution Center and Imaging Support Tools For each item click Change Remove and follow the prompts ET NOTE For driver only Add Printer installations delete the printer icon from the Printers folder Windows 98 Second Edition Windows Me Windows 2003 Server and Windows XP 64 bit 24 Chapter2 Installation ENWW Printer information pages ENWW You can print the following information pages Demo page The Demo page contains examples of text and graphics To print the Demo page press the Go button when the printer Ready light is on and no other jobs are printing Configuration page The Configuration page lists current settings and properties of the printer It also contains a status log report You can print a Configuration page from the following locations e Printer control panel Press the Go button until the Ready and Error lights start blinking and then release the Go button e Embedded Web server e HP ToolboxFX ET NOTE You can also get the information contained in the Event log and the Configuration page through the HP ToolboxFX without printing the pages Supplies Status page The Supplies Status page automatically prints when you print a Configuration page from the control panel The Supplies Status page provides the following information e The estimated perce
78. ctory default values or to a default ROM value depending on the variable It also performs a system reset NVRAM initialization resets the following e All menu settings to factory default values e Factory settings such as formatter number page counts and factory paper settings Use the following procedure to perform an NVRAM initialization 1 Turn the printer off 2 Press and hold down the Go button 3 Turn the printer on and continue to hold the Go button for at least 20 seconds During this process the Go button Attention and Ready LEDs each turn on 4 Release the Go button The printer lights begin cycling After the NVRAM initialization is complete the printer returns to the ready state Super NVRAM initialization This feature is similar to NVRAM initialization except all of NVRAM is re initialized including the configuration parameters not reset by an NVRAM initialization Use the following procedure to perform an NVRAM initialization 1 Turn off the printer 2 Press and hold the Go button 3 Turn on the printer and continue to hold the Go button for at least 50 seconds During this process the Attention Ready Go lights turn on Then the Attention and Ready lights turn off leaving only the Go light illuminated 4 Release the Go button The Go Ready and Attention lights turn on 5 Press and hold the Go button All lights turn off During the next three seconds the Go Ready and Attention lights turn
79. defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has
80. detection sensor FM1 123 J2ogr h TP 3 J204F fi 2 3 J209M f1 2 3 J204M 1 2 3 n5 an oz 222 S E FANON 7 9 z 3 3 FB 3 ACE B 3 f Delivery H1 Fuser detection sensor E gt c8TSOL 1 J207M i 3207F NONNI Tray 2 pickup solenoid pickup solenoid END1 END2 AA S iF a 1 i LI Bile Fi s j J102F f1 2 g J205F fi 2 Jio2m ft 2 3 J205M f 2 P3 OT 2 8 k o5 ra Test print switch SW201 dle pol Tray 1 Main motor Figure 7 6 Circuit diagram 2 of 2 182 Chapter 7 Problem solving ENWW ENWW Solenoids Figure 7 7 Solenoids 1 Duplex solenoid 2 Tray 1 pickup solenoid 3 Tray 2 pickup solenoid Troubleshooting tools and reference diagrams 183 Switches and sensors Figure 7 8 Switches and sensors 1 Interlock switch 2 Delivery sensor 3 Top of page sensor 184 Chapter 7 Problem solving ENWW Rollers and pads Figure 7 9 Rollers and pads 1 Transfer roller 2 Pressure roller 3 Pickup roller 4 Separation pad ENWW Troubleshooting tools and reference diagrams 185 186 Chapter 7 Problem solving ENWW ENWW Parts and diagrams e Order parts and suppl
81. e 25 network port HP internal 5 Network Settings tab HP ToolboxFX 34 Networking tab embedded Web server 36 NVRAM initialization 177 Oo on off switch 4 online support 188 operating environment specifications 18 operations block diagram 70 engine control system 74 image formation system 79 laser scanner system 76 pickup feed delivery system 77 sequence of 73 optimizing print quality for media types 7 ordering parts 188 supplies 188 output bin location 4 removing jams in 165 output path straight through 14 output quality HP ToolboxFX settings 32 overview printer 4 P pages skewed paper feeding operations 77 HP ToolboxFX settings 32 recommended 8 using 9 paper input trays feeding problems solving part numbers accessories 252 152 152 ENWW Cassette assembly 222 covers 194 duplex drive assembly 218 duplexer 224 ECU 210 fuser assembly 214 internal components 198 main drive assembly 212 supplies 252 top output bin gear assembly 220 parts ordering 188 removing and replacing 84 85 PCL 5e 33 PCL6 33 phone numbers ordering supplies 188 photosensitive drum rotation functional checks physical specifications 18 pickup roller tray 1 46 51 pickup roller tray 2 55 62 pickup feed delivery system 70 77 port USB location 5 postscript level 3 emulation driver HP ToolboxFX settings 34 power high voltage PCA 74 sequence of operations 73 testing high voltage 174 troubleshooting 138 powe
82. e pickup roller pad 7 Dab a lint free cloth in water and scrub the roller 9 Allow the pickup roller to dry completely 48 Chapter 4 Maintenance ENWW 10 Line up the black retaining tabs in the printer with the grooves in the pickup roller and then press the pickup roller into the pickup roller seat until the retaining tabs click 11 Grasping the pickup roller cover with thumb and forefinger insert the pickup roller cover s right retaining tab into the retaining slot ENWW Clean the pickup roller tray 1 49 12 Squeeze the left side of the pickup roller cover and insert the left retaining tab in the retaining slot 13 Close the print cartridge door 14 Plug the printer in 50 Chapter 4 Maintenance ENWW Replace the pickup roller tray 1 1 Unplug the power cord from the printer and allow the printer to cool 2 3 Remove the print cartridge AN CAUTION After removing the print cartridge only handle it on the ends ENWW Replace the pickup roller tray 1 51 4 Grasping the pickup roller cover with thumb and forefinger squeeze the left side of the pickup roller cover to release the left retaining tab and then slide the cover to the left and up CAUTION Failure to slide the cover to the left when removing it can cause the right retaining tab to break 5 Press the two black retaining tabs outward until the pickup roller
83. eading edge of the paper should have advanced past the print cartridge 3 Remove the print cartridge 4 Open the print cartridge drum shield to view the drum surface If a dark and distinct toner image is present on the drum surface assume that the first two functions of the electrophotographic process are functioning image formation and development Troubleshoot the failure as a transfer or fusing problem If there is no image on the photosensitive drum perform these checks 1 Make sure you removed the entire length of the sealing tape from the print cartridge before you installed the cartridge 2 Perform a drum rotation functional check to ensure that the drum is rotating 3 Perform a high voltage contacts check Drum rotation functional check The photosensitive drum located in the print cartridge must rotate for the print process to work The photosensitive drum receives its drive from the main drive assembly ET NOTE This test is especially important if refilled print cartridges have been used 1 Open the print cartridge door 2 Remove the print cartridge 3 Mark the drive gear on the cartridge with a felt tipped marker Note the position of the mark 4 Install the print cartridge and close the print cartridge door The startup sequence should rotate the drum enough to move the mark 5 Open the print cartridge door and inspect the gear that was marked in step 3 Verify that the mark moved If the mar
84. ed Web server Configuration page 36 device status 36 event log 36 Information tab 36 Networking tab 36 order supplies 37 print info pages 36 product support 37 Index 279 Settings tab 36 supplies status 36 using 35 engine control system 70 74 engine test 172 envelopes guidelines for using 9 environmental specifications 18 264 ESD electrostatic discharge 84 EWS See embedded Web server extended warranty 260 F face down gears removing 104 fan removing 103 fatal error secondary messages 147 FCC compliance 270 feeding problems solving 152 formatter removing 97 fuser errors 149 part numbers 193 229 246 removing 103 107 fuser assembly part numbers 214 G garbled text 153 gear assembly partnumbers 220 graphics missing 153 poor quality 154 H half self test functional check 173 hardware service 260 heating element check 173 heavy media guidelines for using 11 Help tab HP ToolboxFX 30 high voltage PCA 74 high voltage power supply checking 174 HP Customer Care Online HP internal network port 5 HP media 8 HP Technical Training 188 188 280 Index HP ToolboxFX Device Settings tab 31 Documentation tab 30 Help tab 30 Network Settings tab 34 Status tab 29 I Identify product parts 4 image problem solving image quality 32 image quality troubleshooting repetitive image defects 179 image formation system block diagram 70 operations 79 testing 173 information pages Configuration
85. ee 15 Rotate the shaft until the notches engage and the shaft clicks into place 16 Push the right tab to the left and rotate the tab downward into position 17 Place the printer on the work surface with the top of the printer facing up 18 Close the automatic two sided path door 60 Chapter 4 Maintenance ENWW 19 Reinstall the print cartridge and close the print cartridge door 20 Plug the printer in 61 Clean the pickup roller tray 2 ENWW Replace the pickup roller tray 2 1 Unplug the power cord from the printer and allow the printer to cool 2 Press the print cartridge door button and then remove the print cartridge from the printer A CAUTION After removing the print cartridge only handle it on the ends 3 62 Chapter 4 Maintenance ENWW ENWW 4 Open the automatic two sided path door on the front of the printer HP LaserJet P2015d HP LaserJet P2015dn and HP LaserJet P2015x printers only 5 Place the printer on the work surface with the front of the printer facing up Replace the pickup roller tray 2 63 6 Pull the white tabs outward and rotate the tabs up
86. ements e Temperature 15 C to 32 5 C 59 F to 90 5 F e Humidity 10 to 80 relative humidity no condensation e Exposure Place away from direct sunlight open flames ammonia fumes and air vents e Clearance Allow sufficient space around the printer for access e Ventilation Ensure that the printer is located in a well ventilated area 18 Chapter 2 Installation ENWW Package contents Figure 2 1 Package contents on page 19 shows the package contents for the HP LaserJet P2015 Series printer 23 6 Ibs F C 90 5 32 5 50 10 90 5 32 5 Figure 2 1 Package contents 1 HP LaserJet P2015 Series printer 2 Software and user documentation CD ROM 3 Power cable ENWW Package contents 19 Install tray 3 If you have tray 3 install tray 3 as shown Figure 2 2 Installing tray 3 After installing tray 3 configure the printer driver to allow printing from tray 3 1 On the Windows task bar click Start click Settings and then click Printers 2 Right click the HP LaserJet P2015 icon 3 Click Properties 4 Click the Device Settings tab 5 Windows 2000 XP Under Installable Options change Tray 3 to Installed Windows 98 Me Click Configure and then select Tray 3 under Optional Paper Sources 20 Chapter2 Installation ENWW Install printer software Supported operating systems The printer software runs on the following operating systems e Windows 98 printer driver only e Windows Me
87. en for laserklass 1 HUOLTO HP LaserJet P2015 HP LaserJet P2015d HP LaserJet P2015n HP LaserJet P2015x HP LaserJet P2015dn kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 785 800 nm Teho 5 mW Luokan 3B laser ENWW Regulatory statements 273 274 Appendix D Regulatory information ENWW E Warranty and licensing ENWW 275 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P2015 Series printers One year from date of purchase HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such
88. eory of operation ENWW Transfer roller LT Figure 5 10 Transfer Step 5 Separation The elasticity of the print media causes its separation from the photosensitive drum A static charge eliminator aids separation by weakening any electrostatic adhesion Static charge eliminator Transfer roller TTT Figure 5 11 Separation Step 6 Fusing The dc negative bias applied to the fusing film strengthens the holding force of the toner on the print media and prevents the toner from scattering ENWW Image formation system 81 Fuser film Fuser film Fuser heater Media Pressure roller i Figure 5 12 Fusing Step 7 Drum cleaning The cleaning blade scrapes the residual toner off the photosensitive drum and deposits it into the waste toner case Cleaner container Cleaning blade NS Photosensitive drum Sweeper strip Figure 5 13 Drum cleaning 82 Chapter 5 Theory of operation ENWW ENWW Removal and replacement e Introduction e Before performing service e Covers e Control panel e Formatter e Llaser scanner e Memory tag reader assembly e Duplex drive PCA HP LaserJet P2015d P2015dn and P2015x printers only e Fuser e Interlock assembly e ECU e Main motor e Pickup and feed assemblies e Main gear assembly tray 2 pickup solenoid e Print cartridge door 83 Introduction This chapter documents removal and replace
89. er M P solenoid RC2 0334 000 Internal components 4 of 4 on page 207 Holder panel PCB RC2 0316 000 Covers on page 195 Holder paper pick up roller Holder separate lower guide Holder switch RC2 0386 000 RC2 0429 000 RC1 3727 000 Internal components 4 of 4 on page 207 Fuser assembly on page 215 Internal components 2 of 4 on page 201 Inlet switch cable assembly RM1 4169 000 Internal components 2 of 4 on page 201 Inner cover assembly RM1 4267 000 Cartridge door assembly on page 197 Label stapler prohibition RC1 3794 000 Covers on page 195 232 Chapter8 Parts and diagrams Table 8 18 Alphabetical parts list continued Description Part number Table and page Label transfer guide open RC1 3796 000 Internal components 3 of 4 on page 205 Left cover assembly RL1 1529 000 Covers on page 195 Left paper side end assembly RM1 1296 000 Cassette assembly on page 223 Lever cartridge contact RC1 3542 000 Internal components 4 of 4 on page 207 Lever pressure release sensor left RC1 3619 000 Fuser assembly on page 215 Lever pressure release left RC1 3617 000 Fuser assembly on page 215 Lever pressure release right RC1 3616 000 Fuser assembly on page 215 Lever pressure release sensor right RC1 3618 000 Fuser assembly on page 215
90. error secondary messages If the printer has a fatal error press and hold the Go button to see a secondary error message Table 7 4 Fatal error secondary messages Error code Pattern Description Action 79XXX General fatal error 1 Turn the printer off and then turn the printer on again 2 Ifthe error persists disconnect the I O cable and print an engine test If the self test is successful reconnect the I O cable 3 If the error persists replace the formatter 55 Engine error The formatter 1 Unplug the printer and and engine are not then plug it in again 50007 communicating 2 Reseat the formatter cable in the ECU 3 If the error persists replace the formatter 4 If after replacing the formatter the error persists replace the ECU ENWW Fatal error secondary messages 147 Table 7 4 Fatal error secondary messages continued Error code Pattern Description Action 52 Laser scanner error The 1 Check the laser laser scanner has a scanner cable 50005 malfunction connections 2 Ifthe error persists replace the laser scanner 148 Chapter 7 Problem solving ENWW Table 7 4 Fatal error secondary messages continued Error code Pattern Description Action 57 Fan motor error 1 Check the fan cable connections 2 Ifthe error persists replace the fan 50XXX Fuser error The fuser has 1 Unplug the printer for at a malfunction least ten minutes and
91. ertwine prevention RC1 3622 000 Fuser assembly on page 215 Flag M P sensor RC2 0415 000 Internal components 1 of 4 on page 199 Flag paper delivery sensor RC1 3613 000 Fuser assembly on page 215 Flag paper sensing RC1 3472 000 Internal components 1 of 4 on page 199 Frame fixing RC2 0295 000 Fuser assembly on page 215 Fuser assembly 110 V RM1 4247 000 Assembly locations 2 of 2 on page 193 Fuser assembly 110 V RM1 4247 000 Fuser assembly on page 215 Fuser assembly 220 V RM1 4248 000 Assembly locations 2 of 2 on page 193 Fuser assembly 220 V RM1 4248 000 Fuser assembly on page 215 Gear 10T RU5 0328 000 Cassette assembly on page 223 Gear 14T RU5 0929 000 Internal components 4 of 4 on page 207 230 Chapter8 Parts and diagrams ENWW Table 8 18 Alphabetical parts list continued Description Part number Table and page Gear 17T RU5 0330 000 Fuser assembly on page 215 Gear 19T RU5 0332 000 Internal components 1 of 4 on page 199 Gear 19T RU5 0927 000 Internal components 4 of 4 on page 207 Gear 26T RU5 0928 000 Internal components 4 of 4 on page 207 Gear 29T RU5 0331 000 Internal components 1 of 4 on page 199 Gear 33T RU5 0320 000 Internal components 3 of 4 on page 205 Guide cable RC2 1569 000 Internal components
92. ews 1 at the back of the printer Figure 6 6 Removing the top cover 1 of 4 ENWW Covers 91 3 Remove one screw 1 on the left side of the printer and remove one screw 2 on the right side of the printer Figure 6 7 Removing the top cover 2 of 4 92 Chapter 6 Removal and replacement ENWW 4 Release the control panel cable 1 on the left side of the printer Figure 6 8 Removing the top cover 3 of 4 ENWW Covers 93 5 Liftthe top cover off the printer Figure 6 9 Removing the top cover 4 of 4 94 Chapter 6 Removal and replacement ENWW Control panel 1 Remove all covers 2 On the bottom of the top cover remove two screws 1 Figure 6 10 Removing the control panel 1 of 2 ENWW Control panel 95 3 Remove the control panel wires from the wire guides Figure 6 11 Removing the control panel 2 of 2 96 Chapter 6 Removal and replacement ENWW Formatter fa ESD 1 Remove the left side cover 2 Disconnect one cable 1 at the top of the formatter 3 Disconnect one flat flexible cable 2 at the top of the formatter CAUTION Do not fold flat flexible cables Also do not straighten pre folds in flat flexible cables 4 Disconnect one flat flexible cable 3 at the bottom of the formatter 5 Disconnect one cable 4 at the bottom of the formatter 6 Remove four screws 5 j le E J E s 5 e ig t Figure 6 12
93. f 4 on page 199 Alphabetical parts list 233 Table 8 18 Alphabetical parts list continued Description Part number Table and page Paper sensor PCB assembly RM1 4159 000 Internal components 3 of 4 on page 205 Paper width sensor assembly RM1 4245 000 Internal components 3 of 4 on page 205 Plate drum grounding RC1 3565 000 Internal components 3 of 4 on page 205 Plate drum grounding RC1 3541 000 Internal components 4 of 4 on page 207 Plate fixing reinforcement RC1 3606 000 Fuser assembly on page 215 Plate grounding RC2 1568 000 Internal components 2 of 4 on page 201 Plate lifter RL1 0522 000 Cassette assembly on page 223 Plate pressure left RC1 3624 000 Fuser assembly on page 215 Plate pressure right RC1 3623 000 Fuser assembly on page 215 Plate registration grounding RC2 0384 000 Internal components 3 of 4 on page 205 Plate solenoid holder RC1 3459 000 Internal components 2 of 4 on page 201 Plate transfer grounding Rear cover assembly HP LJ P2015 RC1 3698 000 RM1 4277 000 Internal components 3 of 4 on page 205 Covers on page 195 Rear cover assembly HP LJ P2015d P2015dn and P2015x RM1 4270 000 Covers on page 195 Registration assembly Registration assembly RM1 4244 000 RM1 4244 000 Assembly locatio
94. f 4 on page 201 RM1 1262 000 Duplex driver PCB assembly HP LJ P2015d P2015dn and P2015x PCB assembly locations on page 227 244 Chapter8 Parts and diagrams ENWW Table 8 19 Numerical parts list continued Part number Description Table and page RM1 1283 000 Top sensor assembly Internal components 3 of 4 on page 205 RM1 1291 000 Delivery frame assembly Fuser assembly on page 215 RM1 1295 000 Back end limit assembly Cassette assembly on page 223 RM1 1296 000 Left paper side end assembly Cassette assembly on page 223 RM1 1297 020 Right paper side end assembly Cassette assembly on page 223 RM1 1298 000 Separation pad assembly Cassette assembly on page 223 RM1 1301 000 Paper pick up gear assembly Internal components 1 of 4 on page 199 RM1 1305 000 Face down gear assembly Assembly locations 1 of 2 on page 191 RM1 1305 000 Face down gear assembly Face down gear assembly on page 221 RM1 1321 000 Shutter link assembly Internal components 3 of 4 on page 205 RM1 4159 000 Paper sensor PCB assembly Internal components 3 of 4 on page 205 RM1 4162 000 M P sensor PCB assembly Internal components 1 of 4 on page 199 RM1 4163 000 Cable memory tag Internal components 2 of 4 on page 201 RM1 4169 000 Inlet switch cable assembly Inter
95. f a specific application prints garbled text there might be a problem with that application Make sure that the appropriate printer driver is selected There might be a problem with your software application Try printing from another software application The USB cable might be loose or defective Try the following remedies e Disconnect the cable and reconnect it at both ends e Try printing a job that you know works e f possible attach the cable and printer to another computer and try printing a job that you know works e Try using a new USB 2 0 cable that is 3 m 10 ft or less in length e Turm off the printer and the computer Remove the USB cable and inspect both ends of the cable for damage Reconnect the cable making sure that the connections are tight Make sure that the printer is directly connected to the computer Remove any switchboxes tape backup drives security keys or any other devices that are attached between the USB port on the computer and the printer These devices can sometimes interfere with communication between the computer and the printer Restart the printer and the computer Missing graphics or text or blank pages Make sure that your file does not contain blank pages The sealing tape might still be in the print cartridge Remove the print cartridge and pull the tab on the end of the cartridge until the entire length of the tape is removed Reinstall the print cartridge To check the printer print
96. f you get any toner on your clothes wash them in cold water Hot water will permanently set the toner into the fabric Print cartridge area To clear a jam in the print cartridge area perform the following steps CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 Press the print cartridge door button and then remove the print cartridge from the printer A CAUTION To prevent damage to the print cartridge minimize its exposure to direct light CAUTION After removing the print cartridge handle it only on the ends 160 Chapter7 Problem solving ENWW ENWW Open the straight through output door With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the printer Clear jams 161 5 Replace the print cartridge and close the print cartridge door Input trays To clear a jam in the input trays perform the following steps CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 Open the straight through output door 2 162 Chapter7 Problem solving ENWW 3 Press the print cartridge door button and then remove the print cartridge from the printer A
97. from falling out of the assembly Duplex solenoid HP LaserJet P2015d P2015dn and P2015x printers only i 2 3 Remove all covers Remove the fan Remove the duplex drive gears Disconnect one cable 1 at the duplex drive PCA 106 Chapter6 Removal and replacement ENWW 5 Remove one screw 2 and then lift the solenoid off the printer chassis Figure 6 22 Removing the duplex solenoid Fuser 1 Remove all covers 2 Remove the fan 3 Remove the duplex drive gears or face down gears 4 Remove the formatter 5 On the right side of the printer press the tabs on two gears 1 to release the gears and then slide the gears off the shafts ENWW Fuser 107 6 Disconnect one cable 2 on the right side of the printer Figure 6 23 Removing the fuser 1 of 10 108 Chapter6 Removal and replacement ENWW 7 Disconnect four cables 1 from the ECU and then disconnect two more cables 2 that were behind the first set Figure 6 24 Removing the fuser 2 of 10 8 Pull the tab on the cable holder 1 at the left side of the printer and slide it toward the center to release it from the frame and then unroute the cables ENWW Fuser 109 9 Pull the tab on the cable holder 2 and slide it toward the center to release it from the frame and then unroute the cables Figure 6 25 Removing the fuser 3 of 10 110 Chapter 6 Removal and replacement ENWW ENWW 10 Remove one screw 1
98. from the fuser cover and then slide the fuser cover to the right and remove it a amm 3 E i d gt i o o a a l a o Figure 6 26 Removing the fuser 4 of 10 Fuser 111 11 Disconnect three cables 1 D mcs Mns m Figure 6 27 Removing the fuser 5 of 10 112 Chapter 6 Removal and replacement ENWW 12 Disconnect one cable 1 and then unroute the cable from the cable guide F Figure 6 28 Removing the fuser 6 of 10 ET NOTE Before you proceed to step 13 make sure that all cables disconnected in previous steps are free from any cable guides and cable holders ENWW Fuser 113 13 Remove three screws 1 on the right side of the printer x x J Aa lt A Ju p r t Er Figure 6 29 Removing the fuser 7 of 10 114 Chapter 6 Removal and replacement ENWW 14 Remove three screws 1 from the left side of the printer ENWW Fuser 115 15 At the left side of the printer pull the printer chassis from the top to spread the printer frame and release the fuser from the frame i 3 a i NN m L Be LLL M Figure 6 31 Removing the fuser 9 of 10 116 Chapter 6 Removal and replacement ENWW 16 Pull the fuser out of the printer at an angle so that the delivery roller shaft clears the hole 1 in the chassis Figure 6 32 Removing the fuser 10 of 10 EN
99. ge is out of the printer the Toner light blinks 3 Paper out light Indicates that the printer is out of paper 4 Attention light Indicates that the print cartridge door is open or other errors exist 5 Ready light Indicates that the printer is ready to print 6 Go button and light Initiates action or indicates status 7 Cancel button To cancel the print job that is currently printing press the Cancel button Chapter 1 Product information ENWW Supported paper and other media ENWW The HP LaserJet P2015 Series printer can use a variety of paper and other print media in accordance with the guidelines in this user guide Media that does not meet these guidelines might cause the following problems e Poor print quality e Increased jams e Premature wear on the printer requiring repair For best results use only HP brand paper and print media Hewlett Packard Company cannot recommend the use of other brands Because they are not HP products HP cannot influence or control their quality It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and humidity levels or other variables over which Hewlett Packard has no control Before you purchase a large quantity of media test the media and make sure that it meets the requirements specified in this user guide and in HP LaserJet pri
100. ging DC and AC biases are applied to the primary charging roller which transfers a uniform negative potential to the photosensitive drum Primary charging roller Photosensitive drum Figure 5 8 Primary charging Step 2 Laser beam exposure Image formation system 79 The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum An electrostatic latent image is formed on the drum where negative charges were neutralized Step 3 Developing The developing cylinder comes in contact with the photosensitive drum to deposit toner onto the electrostatic latent image ET NOTE The charges on the exposed area of the drum are shown as positive in Figure 5 9 Developing on page 80 The charges are actually negative but they are more positive than the charges on the developing cylinder Blade Stirrer l Developing cylinder Figure 5 9 Developing Toner acquires a negative charge through friction from the developing cylinder and the blade When the negatively charged toner comes in contact with the drum the toner adheres to the electrostatic latent image The image on the drum becomes visible because of the toner Step 4 Transfer The transfer charging roller to which a dc positive bias is applied imparts a positive charge on the print media When the print media comes in contact with the photosensitive drum the toner is transferred to the print media 80 Chapter 5 Th
101. h specific tasks e Animated demonstrations e User Guide View information about the printer usage warranty specifications and support The user guide is available in both HTML and PDF formats e Readme View important information about the printer that is not available in the user guide 30 Chapter 3 Manage the printer ENWW ENWW Device settings The HP ToolboxFX Device Settings folder contains links to the following main pages Device Information View information about the printer such as the printer description and a contact person Paper Handling Change the printer paper handling settings such as default paper size and default paper type Print Quality Change the printer print quality settings Paper Types Change the printer mode settings for a each media type such as letterhead prepunched or glossy paper System Setup Change the printer system settings such as printer language and jam recovery Service Gain access to various procedures required to maintain the printer Device information The information that you type in these fields appears on the Configuration page ET NOTE You must click Apply to save your changes HP ToolboxFX 31 Paper handling Use the HP ToolboxFX paper handling options to configure your default settings Three options are available for handling print jobs when the product is out of media e Select Wait For Paper To Be Loaded e Select Cancel from the Paper out actio
102. he cover away from the printer Right side cover 1 Open the print cartridge door 2 Remove tray 2 86 Chapter 6 Removal and replacement ENWW 3 At the front of the printer pop the front edge of the right side cover over the two retaining tabs Figure 6 2 Removing the right side cover 4 Lift the cover away from the printer Back cover 1 Remove tray 2 2 Remove the left side cover and the right side cover ENWW Covers 87 3 Remove four screws 1 LIN vette Figure 6 3 Removing the back cover 1 of 2 4 Tip the printer so that it rests on its front 5 Release the tab 2 at the back of the printer on the right side 6 Open the duplex access door 3 88 Chapter 6 Removal and replacement ENWW 7 Slide the cover toward the right side of the printer to clear the tab 1 on the duplexer tray duplex models only Figure 6 4 Removing the back cover 2 of 2 8 Lift the cover straight up and away from the printer Duplexer tray HP LaserJet P2015d P2015dn and P2015x printers only 1 Remove the left side cover the right side cover and the back cover ENWW Covers 89 2 Pull the duplexer tray release tab 1 to release the duplexer tray magnets Figure 6 5 Removing the duplexer tray 3 Pull out the duplexer tray Top cover 1 Remove the left side cover the right side cover the back cover and the duplexer tray 90 Chapter 6 Removal and replacement ENWW 2 Remove two scr
103. he memory tag ENWW Timing 73 Engine control system The engine control system coordinates all printer functions according to commands sent from the formatter It drives the laser scanner system the image formation system and the pickup feed delivery system The engine control system contains the following components e DC controller e High voltage PCA E eer er ie cer al A LASER SCANNER ENGINE CONTROL SYSTEM eem E I 1 1 I I ECU FORMATTER 1 1 4 I PICKUP FEED E DNE een ee Figure 5 3 Engine control system 74 Chapter 5 Theory of operation ENWW Engine controller PCB ee circuit L Solenoids Low voltage power i e PM e Fan motor drive circuit on Duplex driver PCB Duplex model IC201 only Reset Circuit CPU Fan Transfer charging roller High voltage power supply K Y circuit Pressure roller i Cartridge Memory tag circuit St es ee ee Sy E 1 l I Video controller PCB l I ee ee ia ee eee eer eens Figure 5 4 Engine control system circuit diagram ENWW Engine control system 75 Laser scanner system The laser scanner system receives video signals from the dc controller and the formatter and converts the signals into latent images on the photosensitive drum SS SS SS SSS SS M R n
104. he printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide could result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM Korean EMI statement ABA vis Act 77 GQ 701 Ago WANG INSA te AAGDLLI MY RY YMG WE re MRAM HATS w MAA HOT 272 Appendix D Regulatory information ENWW Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet P2015 HP LaserJet P2015d HP LaserJet P2015n HP LaserJet P2015x HP LaserJet P2015dn laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstralning som verskrider gr ns
105. hen click Print Quality Tools Select the cleaning page e Onthe printer control panel press and hold the Go button until the Attention Ready and Go lights come on When all three lights come on release the Go button e Press Go again The printer picks up the transparency and begins the cleaning process ET NOTE The cleaning process takes approximately 2 minutes The cleaning page will stop periodically during the cleaning process Do not turn the printer off until the cleaning process has finished You might need to repeat the cleaning process several times to thoroughly clean the printer ENWW Clean the printer 45 Clean the pickup roller tray 1 1 Unplug the power cord from the printer and allow the printer to cool 2 3 Remove the print cartridge AN CAUTION After removing the print cartridge only handle it on the ends 46 Chapter 4 Maintenance ENWW 4 Grasping the pickup roller cover with thumb and forefinger squeeze the left side of the pickup roller cover to release the left retaining tab and then slide the cover to the left and up CAUTION Failure to slide the cover to the left when removing it can cause the right retaining tab to break 5 Press the two black retaining tabs outward until the pickup roller is released from its seat ENWW Clean the pickup roller tray 1 47 6 Remove the pickup roller from the printer A CAUTION Do not touch th
106. hrough the hole in the chassis Figure 6 16 Removing the duplex drive PCA 1 of 2 3 Disconnect one cable 1 from the duplex drive PCA ENWW Duplex drive PCA HP LaserJet P2015d P2015dn and P2015x printers only 101 4 Remove one screw 2 and then lift the duplex drive PCA off the printer Figure 6 17 Removing the duplex drive PCA 2 of 2 102 Chapter6 Removal and replacement ENWW Fuser Several parts must be removed before you can remove the fuser The following parts are included in this section about removing the fuser e Fan e Duplex drive gears face down gears e Duplex solenoid e Fuser Fan 1 Remove all covers 2 Disconnect the fan cable 1 at the ECU Figure 6 18 Removing the fan 1 of 2 3 Unthread the fan wires from the retaining clips 4 Remove two screws 1 ENWW Fuser 103 5 Unhook the fan clip 2 and then lift the fan off the printer Figure 6 19 Removing the fan 2 of 2 Duplex drive gears HP LaserJet P2015d P2015dn and P2015x printers only 1 Remove all covers 2 Remove the fan 104 Chapter 6 Removal and replacement ENWW 3 Remove three screws 1 Figure 6 20 Removing the duplex drive gears 1 of 2 ENWW Fuser 105 Lift the assembly away from the printer Figure 6 21 Removing the duplex drive gears 2 of 2 ET NOTE The gears are not attached to the gear plate Carefully remove the gear plate and the gears together to prevent them
107. ic information about the printer e Paper Handling View and change the settings for the printer s input tray e Printing View and change the default printer job settings e PCL 5e View and change the PCL font information E NOTE Initial font support for PCL 5e is limited to the following fonts Courier Letter Gothic Naskh Koufi and Lina Printer Additional fonts can be used if you install a font DIMM e Postscript View and change the settings for HP postscript level 3 emulation errors e Print Quality View and change the print quality settings e Paper Types View and change the print modes for various media types e System Setup View and change system information e Service Initiate the cleaning mode Networking tab This tab allows the network administrator to control network related settings for the printer when it is connected to an IP based network 36 Chapter 3 Manage the printer ENWW ENWW Links Links are located in the upper right part of the Status pages You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these Web sites Connecting might require that you close the embedded Web server and reopen it e Order Supplies Click this link to connect to the Sure Supply Web site and order genuine HP supplies from HP or a reseller of your choice e Product Suppor
108. ies e Assembly locations e Covers e Internal assemblies e Alphabetical parts list e Numerical parts list 187 Order parts and supplies Parts Order replacement parts from the following Web sites http h30074 www3 hp com csn aux srvcdlvry epdo default ePD OLogin asp technicians http h20141 www2 hp com hpparts customers Related documentation and software Order documentation and software from the companies listed in the following table some documentation and software is available at the following Web sites Table 8 1 Technical support Web sites HP Customer Care Online http www hp com support Software drivers support documentation and answers to frequently asked questions HP Technical Training http education itrc hp com Trainerll en US index jsp North America Classes and schedules Supplies Printer supplies are listed in this chapter Consumables are available directly from HP at the following numbers e US 800 538 8787 e Canada 800 387 3154 in Toronto 416 671 8383 e United Kingdom 0734 441212 e Germany 0130 3322 Contact your local HP Parts Coordinator for other local phone numbers 188 Chapter8 Parts and diagrams ENWW ENWW Order parts and supplies 189 Assembly locations FACE DOWN GEAR ASS Y CASSETTE Figure 8 1 Assembly locations 1 of 2 ENWW 190 Chapter8 Parts and diagrams Table 8 2 Assembly locations
109. ing illustration 1 Acceptable envelope construction 2 Unacceptable envelope construction Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer 200 C 392 F The extra flaps and strips might cause wrinkling creasing or jams Envelope storage Proper storage of envelopes contributes to good print quality You should store envelopes flat If air is trapped in an envelope creating an air bubble the envelope might wrinkle during printing 10 Chapter 1 Product information ENWW ENWW Card stock and heavy media You can print many types of card stock from the paper input tray including index cards and postcards Some card stock performs better than others because its construction is better suited for feeding through a laser printer For optimum printer performance do not use paper heavier than 157 g m 42 Ib Paper that is too heavy might cause misfeeds stacking problems paper jams poor toner fusing poor print quality or excessive mechanical wear ET NOTE You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100 180 Sheffield Card stock construction e Smoothness 135 157 g m 36 42 Ib card stock should have a smoothness rating of 100 180 Sheffield 60 135 g m 16 36 Ib
110. installation 1 tr ere eter tet ete e Coe t ee te p edere des 256 Remove a DIMM ecu reete tenen nna i ieee e RR i a ren RR E dre re AREE e repaid 256 Appendix B Service and support Hardware SONVICE ccs e EEE T 260 Extended warranty 22 c Geet nint Mna Grat t cede ea a eee hase 260 Guidelines for repacking the printer sssssssssssssesseeeeeee enne 261 HOW to contact HP epp 261 Appendix C Printer specifications Environmental specifICatlons otto ttt eee ntn aneadeceasaaedscecssencnadeansadacddesannelaaeenaraaracanaeds 264 Acoustic emissiOns 5 e253 cocks eani eR ERR LC ERR AN AR AYER XR SERERE A E E aux TA CREE MEE CORN A CR Rde ne E MR REURE RE ANON ade AREA 264 Electrical SpecifICatlons ot etae a tn tne sasneceaaanaasatistandsdadan Ed na leaena rea d 265 Physical specificatiQris inrer teme tee aret Dee hex ee Ra eta Md re ee bp erue RR deep aad eae anes 267 Printer c apacities and ratings odes tenete es radi ete a ED COEM LR a EE EEEE 268 Memory specifications 200 0 eect tr nr ree eee eee eee AA ANA eee ener EEANN Adaa Eia aariaa 268 Port availability tete ertet ee bur tabi ed atacand e eau ye Ra iene 268 Appendix D Regulatory information gieiexoo uen 270 Declaration of Conformity statements ssssssssssssesee eene nennen enne enne 271 Regulatory statements rre dee tec
111. inter s maximum temperature Envelopes Print envelopes from tray 1 by using the straight through paper path Supported paper and other media 9 Envelope construction Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer When selecting envelopes consider the following components Weight The weight of the envelope paper should not exceed 90 g m 24 Ib or jamming might result e Construction Prior to printing envelopes should lie flat with less than 6 mm 0 25 in curl and should not contain air Envelopes that trap air may cause problems Do not use envelopes that contain clasps snaps tie strings transparent windows holes perforations cut outs synthetic materials stamping or embossing Do not use envelopes with adhesives that do not require moistening but rely instead on pressure to seal them e Condition Make sure that the envelopes are not wrinkled nicked or otherwise damaged Make sure that the envelopes do not have any exposed adhesive e Sizes From 90 x 160 mm 3 5 x 6 3 inches to 178 x 254 mm 7 x 10 inches Envelopes with double side seams An envelope with double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams This style might be more likely to wrinkle Make sure that the seam extends all the way to the corner of the envelope as shown in the follow
112. ion pad Internal components 1 of 4 on page 199 RC2 0420 000 Cover paper pick up roller Internal components 4 of 4 on page 207 RC2 0421 000 Hinge multipurpose left Cartridge door assembly on page 197 RC2 0422 000 RC2 0423 000 Hinge multipurpose right Guide F F C Cartridge door assembly on page 197 Internal components 4 of 4 on page 207 RC2 0424 000 Guide F F C Internal components 4 of 4 on page 207 RC2 0425 000 Guide cartridge left upper Internal components 4 of 4 on page 207 RC2 0426 000 RC2 0427 000 Guide cartridge right upper Spring torsion Internal components 2 of 4 on page 201 Internal components 4 of 4 on page 207 RC2 0428 000 Guide shutter front Internal components 2 of 4 on page 201 Numerical parts list 243 Table 8 19 Numerical parts list continued Part number Description Table and page RC2 0429 000 Holder separate lower guide Fuser assembly on page 215 RC2 0431 000 Sheet fixing bottom Fuser assembly on page 215 RC2 1568 000 Plate grounding Internal components 2 of 4 on page 201 RC2 1569 000 Guide cable Internal components 1 of 4 on page 199 RC2 1578 000 Sheet plate bottom Internal components 4 of 4 on page 207 RK2 0420 000 Solenoid HP LJ P2015d P2015dn and P2015x Interna
113. is released from its seat 52 Chapter 4 Maintenance ENWW ENWW 6 Remove the old pickup roller from the printer Line up the black retaining tabs in the printer with the grooves in the new pickup roller and then press the pickup roller into the pickup roller seat until the retaining tabs click A CAUTION Do not touch the pickup roller pad Replace the pickup roller tray 1 53 8 Grasping the pickup roller cover with thumb and forefinger insert the pickup roller cover s right retaining tab into the retaining slot 9 Squeeze the left side of the pickup roller cover and insert the left retaining tab in the retaining slot 10 Close the print cartridge door 11 Plug the printer in 54 Chapter 4 Maintenance ENWW Clean the pickup roller tray 2 1 Unplug the power cord from the printer and allow the printer to cool 2 Press the print cartridge door button and then remove the print cartridge from the printer A CAUTION After removing the print cartridge only handle it on the ends 3 ENWW Clean the pickup roller tray 2 55 4 Open the automatic two sided path door on the front of the printer HP LaserJet P2015d HP LaserJet P2015dn and HP LaserJet P2015x printers only 5 Place the printer on the work surface with the front of the printer facing up 56 Chapter 4 Maintenance ENWW 6
114. ist continued Description Spring transfer right Part number RC1 3702 000 Table and page Internal components 3 of 4 on page 205 Stopper RC1 3580 000 Internal components 2 of 4 on page 201 Stopper cassette left RC1 3508 000 Cassette assembly on page 223 Stopper cassette right RC1 3507 000 Cassette assembly on page 223 Stopper claw RC1 4198 000 Cassette assembly on page 223 Top cover assembly RM1 4272 000 Covers on page 195 Top sensor assembly RM1 1283 000 Internal components 3 of 4 on page 205 238 Chapter8 Parts and diagrams Numerical parts list Table 8 19 Numerical parts list ENWW Part number Description Table and page RAO 1068 000 Cap continuity Internal components 4 of 4 on page 207 RAO 1090 000 Spring tension Fuser assembly on page 215 RAO 1189 000 Retainer spring Fuser assembly on page 215 RB2 2895 000 Bushing right Internal components 1 of 4 on page 199 RB2 2896 000 RB2 2897 000 Bushing left Bushing Internal components 1 of 4 on page 199 Internal components 1 of 4 on page 199 RC1 0944 000 Spring grounding Internal components 4 of 4 on page 207 RC1 0950 000 Roller Internal components 4 of 4 on page 207 RC1 3456 000 RC1 3457 000 Guide cassette right center 1 Guide cassette right ce
115. ited to the following fonts Courier Letter Gothic Naskh Koufi and Lina Printer Additional fonts can be used if you install a font DIMM NOTE You must click Apply to save your changes PCL 6 Use the PCL 6 printer driver to take full advantage of all printer features Unless complete backward compatibility with previous PCL drivers or older printers is necessary the PCL 6 driver is recommended EZ NOTE You must click Apply to save your changes HP ToolboxFX 33 PostScript Use the PostScript option when you are using the HP postscript level 3 emulation print personality When the Print PostScript Errors option is turned on the HP postscript level 3 emulation error page automatically prints when HP postscript level 3 emulation errors occur ET NOTE You must click Apply to save your changes Network settings The network administrator can use the HP ToolboxFX Network Settings folder to control the network related settings for the printer when it is connected to a TCP IP based network The following options are available e IP Configuration e Advanced e SNMP e Network Summary 34 Chapter 3 Manage the printer ENWW Embedded Web server ENWW The embedded Web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel Below are examples of what you can do using the embedded Web server e View printer status information
116. iver If you use a multispeed screwdriver use a torque limiter 84 Chapter 6 Removal and replacement ENWW Before performing service ENWW Follow the pre service procedures before you perform service Pre service procedures 1 Remove all media from the product 2 Place the product on an ESD mat If an ESD mat or an ESD protected workstation is not available discharge body static and ground the product chassis before servicing the product 3 Remove the print cartridge 4 Unplug the power cord and the interface cable 5 Liftthe printer off optional tray 3 if tray 3 is installed Parts removal order Use the following diagram to determine which parts must be removed before removing other parts Left side cover Formatter Right side cover m Duplex drive PCA I Back cover Duplexer tray Top cover m Control panel m Laser scanner m Memory tag reader assembly m Interlock assembly Fan Main drive assembly Tray 1 pickup roller Tray 2 pickup roller Duplex drive gears face down gears Duplex solenoid a Formatter Fuser L_ Interlock assembly ECU L Main motor Cartridge door Transfer roller Registration assembly Before performing service 85 Covers Left side cover 1 Open the print cartridge door 2 At the back of the printer use a flat blade screwdriver to release two tabs 1 Figure 6 1 Removing the left side cover 1 of 2 3 Liftt
117. k did not move inspect the main drive assembly to make sure that it is meshing with the print cartridge gears If the drive gears appear functional and the drum does not move replace the print cartridge Heating element check Paper passes between the heating element and a soft pressure roller to fuse toner to the paper 1 Unplug the printer for at least ten minutes 2 Verify that the thermistor connector is seated into both the printer chassis and the ECU Diagnostic resources 173 3 Remove the heating element connector from the ECU To measure the continuity of the heating element measure the resistance between the two pins at the end of the cable E NOTE Normal resistance is 25 ohms 10 ohms for the 110 V printer and 80 ohms 20 ohms for the 220 V printer If no resistance is measured replace the fuser 4 Remove the thermistor connector and then measure the resistance between J206 pins one and two and between J206 pins three and four ET NOTE Normal resistance between both pairs of pins is 370K ohms 50K ohms at 20 C 68 F 5 If no resistance is measured replace the fuser High voltage contacts check The high voltage contacts in the printer must have a good connection with the contacts on the print cartridge to provide the necessary voltages for the electrophotographic processes Checking the print cartridge contacts Remove the print cartridge and visually inspect the three connection points on
118. l components 2 of 4 on page 201 RK2 0424 000 RK2 0534 000 Solenoid HP LJ P2015 Microswitch Internal components 2 of 4 on page 201 Internal components 4 of 4 on page 207 RK2 1567 000 Motor DC Internal components 2 of 4 on page 201 RK2 1587 000 Solenoid Internal components 4 of 4 on page 207 RK2 1589 000 RL1 0517 000 Fan Guide cassette right front Internal components 2 of 4 on page 201 Internal components 2 of 4 on page 201 RL1 0518 000 Guide cassette left front Internal components 4 of 4 on page 207 RL1 0522 000 Plate lifter Cassette assembly on page 223 RL1 0527 000 Roller face down Internal components 1 of 4 on page 199 RL1 0540 000 Roller paper pick up Internal components 1 of 4 on page 199 RL1 1524 000 Pad M P separation Internal components 1 of 4 on page 199 RL1 1525 000 Roller M P paper pick up Internal components 4 of 4 on page 207 RL1 1529 000 Left cover assembly Covers on page 195 RL1 1530 000 Right cover assembly Covers on page 195 RL1 1531 000 Side plate M P drive Internal components 4 of 4 on page 207 RM1 1251 000 Delivery sensor PCB assembly Fuser assembly on page 215 RM1 1262 000 Duplex driver PCB assembly HP LJ P2015d P2015dn and P2015x Internal components 2 o
119. lerate temperatures of 200 C 392 F for 0 1 second e Do not use any media that produces hazardous emissions or that melts offsets or discolors when exposed to temperatures of 200 C 392 F for 0 1 second To order HP LaserJet printing supplies go to http www hp com go ljsupplies in the U S or to http www hp com ghp buyonline html worldwide Paper For best results use conventional 75 g m 20 Ib paper Make sure that the paper is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids and curled or bent edges Labels Print labels from tray 1 by using the straight through output path CAUTION Do not feed a sheet of labels through the printer more than once The adhesive degrades during the heat of printing and might damage the printer Label construction When selecting labels consider the quality of the following components e Adhesives The adhesive material should be stable at 200 C 392 F the printer s maximum temperature e Arrangement Only use labels with no exposed backing between them Labels can peel off sheets that have spaces between the labels causing serious jams e Curl Prior to printing labels must lie flat with no more than 13 mm 0 5 inch of curl in any direction e Condition Do not use labels that have wrinkles bubbles or other indications of separation Transparencies Transparencies must be able to withstand 200 C 392 F the pr
120. linking the DIMM installation was unsuccessful Remove the DIMM and reinstall it Remove a DIMM To remove a DIMM follow the instructions below CAUTION Handling a DIMM memory without wearing a grounded antistatic device might damage the DIMM Touch any metal part of the printer or other grounded metal before touching the DIMM 1 Use the power switch to turn off the printer and then unplug all of the cables and cords connected to the printer 256 Appendix A Accessory Consumable addendum ENWW 2 Open the DIMM door 3 ENWW DIMMs memory or font 257 4 Grasp the DIMM on the bottom edge and then remove the DIMM from the printer ET NOTE Store the DIMM in an antistatic bag 5 Close the DIMM door 6 Reconnect all printer cables and cords and then use the power switch to turn on the printer 258 Appendix A Accessory Consumable addendum ENWW ENWW Service and support This appendix provides information on the following topics Hardware service Extended warranty Guidelines for repacking the printer How to contact HP 259 Hardware service If your hardware fails during the warranty period Hewlett Packard offers the following support options e Hewlett Packard repair services Hewlett Packard will arrange to pick up the unit repair it and return it to you within 5 to 10 business days depending on your location e Hewlett Packard au
121. ltipurpose tray tray 1 e 250 sheet enclosed input tray tray 2 e Optional additional 250 sheet input tray tray 3 e EconoMode e Print watermarks booklets multiple pages per sheet N up and first page on different media than the rest of the document e 32MBRAM e Memory can be upgraded to 288 MB e 3 000 page or 7 000 page print cartridge e PCL6 PCL 5e and HP postscript level 3 emulation printer automatically determines and switches to the appropriate language e Compatible with USB 2 0 specifications e Supported by Windows 98 printer driver only Me printer driver only 2000 Server 2003 printer driver only XP 32 bit XP 64 bit printer driver only e Supported by Macintosh OS X V10 2 8 V10 3 9 V10 4 3 e On off switch e HP ToolboxFX provides printer status information troubleshooting information and printer configuration information e Embedded Web server EWS with internal pages that are localized in 16 languages e 45 HP fonts e 35HP postscript emulation level 3 fonts HP LaserJet P2015d printer The HP LaserJet P2015d printer includes all of the features of the HP LaserJet P2015 plus automatic two sided duplex printing 2 Chapter 1 Product information ENWW HP LaserJet P2015n printer The HP LaserJet P2015n printer includes all of the features of the HP LaserJet P2015 plus an HP internal network port HP LaserJet P2015dn printer The HP LaserJet P2015dn printer includes all of the fea
122. marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONT
123. media adjust the media guides to match the width of the media that you are using ENWW Load media 13 Tray 2 and optional tray 3 Tray 2 and optional tray 3 hold up to 250 pages of 75 g m 20 Ib paper or fewer pages of heavier media 25 mm 0 9 inch or less stack height Load media with the top forward and the side to be printed on facing down Media guides ensure that the media feeds correctly into the printer and that the print is not skewed Tray 2 has side and rear media guides When loading media adjust the media guides to match the length and width of the media that you are using EA NOTE When you add new media make sure that you remove all of the media from the input tray and straighten the stack of new media This reduces jams by preventing multiple sheets of media from feeding through the printer at one time Straight through output path Use the straight through output path when printing envelopes transparencies heavy media or any media that tends to curl when printed If you open the straight through output door before printing media from tray 1 tray 2 or optional tray 3 the media exits the printer through the straight through output path fe i ET NOTE Printed media does not stack when you use the straight through output path The media drops to the surface below unless you remove each sheet as it exits the printer 14 Chapter 1 Product information ENWW Manual feed You ca
124. ment of field replaceable units FRUs only Removal and replacement strategy Replace parts in the reverse order of their removal Directions for difficult or critical replacement procedures are included A WARNING The sheet metal edges of the product can be sharp Use caution when working on the product ET NOTE Note the length diameter color type and location of each screw Be sure to return each screw to its original location during reassembly Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken Frayed or pinched harness wires can be difficult to locate When replacing wire harnesses always use the provided wire loops lance points or wire harness guides Electrostatic discharge CAUTION The product contains parts that are sensitive to electrostatic discharge ESD Always service the product at an ESD protected workstation or use an ESD mat Watch for the ESD symbol to identify the parts that are sensitive to ESD Protect these parts by using an ESD wrist strap and by placing ESD sensitive parts into protective ESD pouches a ESD Required tools The following tools are needed to service this product e 2 Phillips screwdriver with magnetic tip e Small flat blade screwdriver e Small needle nose pliers e ESD mat e Penlight CAUTION A pozidrive screwdriver can damage the screw heads on the product Use a 2 Phillips screwdr
125. n drop down list to cancel the print job e Select Override from the Paper out time drop down list to send the print job to another paper tray The Paper out time field specifies how long the printer waits before acting on your selections You can specify from 0 to 3600 seconds ET NOTE You must click Apply to save your changes Print quality Use the HP ToolboxFX print quality options to improve the appearance of your print jobs e Resolution Select 600 resolution for quality print jobs and Fast Res 1200 for higher quality print jobs Select ProRes 1200 for the highest quality print job printing time increases e REt Activate REt to improve print quality e Print density For increased print density select a higher number For decreased print density select a lower number e EconoMode EconoMode is a feature that allows the printer to use less toner per page Selecting this option may extend the life of the print cartridge and reduce cost per page However it will also reduce print quality The printed image is lighter but it is adequate for printing drafts or proofs HP does not recommend full time use of EconoMode If EconoMode is used full time it is possible that the toner supply will outlast the mechanical parts in the toner cartridge If print quality begins to degrade under these circumstances you will need to install a new toner cartridge even if there is toner supply remaining in the cartridge ET NOTE You
126. n use manual feed when printing mixed media For example you can use manual feed to print an envelope then a letter then an envelope and so on Load envelopes in tray 1 and load letterhead into tray 2 To print using manual feed open the printer Properties or Printer Setup and then select Manual Feed tray 1 from the Source Tray drop down list After you have enabled manual feed press the Go button to print Media type and tray loading The HP LaserJet P2015 Series has the following tray priority 1 Tray 1 if open 2 Tray 3 if attached 3 Tray 2 Minimum media dimensions are 76 x 127 mm 3 x 5 inches Maximum media dimensions are 216 x 356 mm 8 5 x 11 inches Table 1 2 Tray 1 media information Media type Media Media quantity Driver settings Paper orientation Output specifications Normal 75 to 104 g m Up to 50 sheets Plain or N A Output bin 20 to 27 Ib unspecified Envelopes Less than 90 g m Up to 10 Envelope Short edge Straight through 24 Ib envelopes leading flap on output door right side facing up Labels Standard Up to 10 sheets Labels Side to be printed Straight through facing up output door Shipping labels Heavy Up to 10 sheets Cardstock Side to be printed Straight through facing up output door Transparencies 4 mil 0 1 Up to 10 sheets Transparencies Side to be printed Straight through Monochrome facing up output door Overhead Heavy 90 to 105 g m Up to 10 sheets Ligh
127. nal components 2 of 4 on page 201 RM1 4244 000 Registration assembly Assembly locations 1 of 2 on page 191 RM1 4244 000 Registration assembly Internal components 3 of 4 on page 205 RM1 4245 000 Paper width sensor assembly Internal components 3 of 4 on page 205 RM1 4247 000 Fuser assembly 110 V Assembly locations 2 of 2 on page 193 RM1 4247 000 Fuser assembly 110 V Fuser assembly on page 215 RM1 4248 000 Fuser assembly 220 V Assembly locations 2 of 2 on page 193 RM1 4248 000 Fuser assembly 220 V Fuser assembly on page 215 RM1 4249 000 Film guide assembly 110 V Fuser assembly on page 215 RM1 4250 000 Film guide assembly 220 V Fuser assembly on page 215 RM1 4251 000 Cassette Assembly locations 1 of 2 on page 191 Numerical parts list 245 Table 8 19 Numerical parts list continued Part number Description Table and page RM1 4251 000 Cassette Cassette assembly on page 223 RM1 4252 000 Cassette cover assembly Cassette assembly on page 223 RM1 4253 000 Main drive assembly Assembly locations 1 of 2 on page 191 RM1 4253 000 Main drive assembly Main drive assembly on page 213 RM1 4255 000 Duplex drive assembly Assembly locations 2 of 2 on page 193 RM1 4255 000 Duplexing drive assembly HP LJ P2015d P2015dn and P2015x Duplexing drive
128. nal shipping container and packing material Shipping damage as a result of inadequate packing is your responsibility If you have already disposed of the printer s packing material contact a local mailing service for information on repacking the printer e Hewlett Packard recommends that you insure the equipment for shipment How to contact HP If you need to contact HP for service or support use one of the following links e Inthe United States go to http www hp com support IjP2015 e Worldwide go to http www hp com ENWW Guidelines for repacking the printer 261 262 Appendix B Service and support ENWW C Printer specifications ENWW This appendix provides information on the following topics Environmental specifications Acoustic emissions Electrical specifications Physical specifications Printer capacities and ratings Memory specifications Port availability 263 Environmental specifications Operating environment Printer plugged into an AC outlet e Temperature 10 C to 32 5 C 50 F to 90 5 F e Humidity 20 to 80 percent no condensation Storage environment Printer unplugged from an AC outlet e Temperature 0 C to 40 C 32 F to 104 F e X Humidity 10 to 80 percent no condensation B NOTE Values are based on preliminary data See http www hp com support IjP2015 for current information Acoustic emissions Declared per ISO 929
129. nce ENWW 15 Close the automatic two sided path door 16 Reinstall the print cartridge and close the print cartridge door 17 Plug the printer in to turn it back on 67 Replace the pickup roller tray 2 ENWW 68 Chapter 4 Maintenance ENWW ENWW Theory of operation e Introduction e Internal components e Timin e Engine control system e Laser scanner system e Pickup feed delivery system e Image formation system 69 Introduction This chapter presents an overview of the relationships between major components in the printer and includes a detailed discussion of the image formation system The following systems are discussed e Engine control system e Laser scanner system e Pickup feed delivery system e Image formation system Figure 5 1 Block diagram on page 70 illustrates the relationships among the four systems rA LASER SCANNER SYSTEM ENGINE CONTROL SYSTEM IMAGE FORMATION SYSTEM PICKUP FEED SYSTEM To external device computer through formatter Figure 5 1 Block diagram 70 Chapter 5 Theory of operation ENWW Internal components Figure 5 2 Cross section of printer on page 71 highlights the major internal components 0 00
130. ng correctly During the test the printer prints horizontal lines down the entire printable area of a page The formatter is bypassed during the engine test ET NOTE The formatter must be connected to the ECU to perform an engine test 1 Remove the left side cover 2 Press the engine test switch A single test page prints Figure 7 1 Location of engine test switch Continuous self test The continuous self test puts the device into a continuous printing mode without having to send jobs to it 1 Turn off the printer 2 Press and hold the Go button 3 Turn on the printer and continue to hold the Go button for approximately 20 seconds but no longer than 30 seconds until the Attention and Ready lights illuminate 4 Release the Go button E NOTE Ifthe Attention Ready and Go lights illuminate before you release the Go button start again at step 1 5 The Ready light starts blinking indicating that the device is performing a continuous self test To terminate the continuous self test press the Cancel button 172 Chapter7 Problem solving ENWW ENWW Half self test functional check The half self test check determines which printing process is malfunctioning 1 Print a Configuration page 2 Press the print cartridge door button after the paper advances halfway through the printer approximately five seconds after the motor begins rotating The l
131. ns 1 of 2 on page 191 Internal components 3 of 4 on page 205 Retainer spring RA0 1189 000 Fuser assembly on page 215 Reverse rotation drive assembly HP LJ P2015d P2015dn and P2015x RM1 4257 000 Duplexing drive assembly on page 219 Right cover assembly RL1 1530 000 Covers on page 195 Right paper side end assembly RM1 1297 020 Cassette assembly on page 223 Ring conductive rubber RC1 3628 000 Fuser assembly on page 215 Rod grounding RC2 0350 000 Internal components 2 of 4 on page 201 Roller Roller face down RC1 0950 000 RL1 0527 000 Internal components 4 of 4 on page 207 Internal components 1 of 4 on page 199 Roller face up RC1 3633 000 Fuser assembly on page 215 234 Chapter8 Parts and diagrams ENWW ENWW Table 8 18 Alphabetical parts list continued Description Part number Table and page Roller idler RC1 3481 000 Internal components 1 of 4 on page 199 Roller M P paper pick up RL1 1525 000 Internal components 4 of 4 on page 207 Roller paper pick up RL1 0540 000 Internal components 1 of 4 on page 199 Roller paper pickup idler RC1 3470 000 Internal components 1 of 4 on page 199 Roller pressure RC2 0303 000 Fuser assembly on page 215 Roller transfer RM1 4279 000 Internal components 3 of 4
132. ntage of toner remaining in the print cartridge e The number of pages and print jobs that have been processed e Ordering and recycling information Network Configuration page ET NOTE The Network Configuration page is only available on printers with an HP internal network port The Network Configuration page automatically prints when you print a Configuration page from the control panel The Network Configuration page provides the following information about the printer network configuration e IP address e firmware version network statistics e protocol information Printer information pages 25 26 Chapter 2 Installation ENWW 3 ENWW Manage the printer This chapter provides information on the following topics e HP ToolboxFX e Embedded Web server 27 HP ToolboxFX HP ToolboxFX is software that you can use to complete the following tasks e Check the printer status e Configure the printer settings e View troubleshooting information e View online documentation You can view HP ToolboxFX when the printer is directly connected to your computer or when it is connected to the network You must perform a typical software installation to install HP ToolboxFX ET NOTE HP ToolboxFX is not supported for Windows 98 SE Windows Me Windows Server 2003 or Macintosh operating systems NOTE You do not need Internet access to open and use HP ToolboxFX To view HP ToolboxFX Open HP ToolboxFX in one of the
133. nter 2 Internal components 2 of 4 on page 201 Internal components 2 of 4 on page 201 RC1 3459 000 Plate solenoid holder Internal components 2 of 4 on page 201 RC1 3461 000 Guide cassette left center 1 Internal components 4 of 4 on page 207 RC1 3462 000 RC1 3463 000 Guide cassette left center 2 Guide cassette left rear Internal components 4 of 4 on page 207 Internal components 4 of 4 on page 207 RC1 3470 000 Roller paper pickup idler Internal components 1 of 4 on page 199 RC1 3471 000 Shaft paper pick up drive Internal components 1 of 4 on page 199 RC1 3472 000 RC1 3481 000 Flag paper sensing Roller idler Internal components 1 of 4 on page 199 Internal components 1 of 4 on page 199 RC1 3482 000 Arm idler roller Internal components 1 of 4 on page 199 RC1 3483 000 Cassette body assembly Cassette assembly on page 223 RC1 3489 000 Spring compression Cassette assembly on page 223 Numerical parts list 239 Table 8 19 Numerical parts list continued Part number Description Table and page RC1 3490 000 Lock lifter plate Cassette assembly on page 223 RC1 3492 000 Spring grounding Cassette assembly on page 223 RC1 3507 000 Stopper cassette right Cassette assembly on page 223 RC1 3508 000 Stopper cassette left
134. nter family media guide Download the guidelines from http www hp com support ljpaperguide CAUTION Using media that does not meet Hewlett Packard s specifications might cause problems for the printer requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements Optimize print quality for media types The HP LaserJet P2015 Series printers provide a number of print modes that allow the unit to adapt to various media You can change the print modes on the Paper tab in the printer driver in HP ToolboxFX or in the embedded Web server ET NOTE When using the CARDSTOCK ENVELOPE LABEL and ROUGH modes the printer pauses between pages and the number of pages per minute decreases Supported paper and other media 7 Table 1 1 Driver print modes Mode Media type PLAIN 75 to 104 g m 20 to 27 Ib LIGHT Less than 75 g m 20 Ib HEAVY 90 to 105 g m 24 to 28 Ib CARDSTOCK Card stock or thick media TRANSPARENCY 4 mil 0 1 Monochrome Overhead Transparencies OHTs ENVELOPE Standard HP LaserJet envelopes LABEL Standard HP LaserJet labels BOND Bond paper ROUGH Rough paper Guidelines for using media You can print on a variety of media such as paper including up to 100 recycled fiber content paper envelopes labels transparencies and custom size media The following are the supported media sizes e Minimum 76 by 127 mm 3 x 5 inches e Maximum
135. of 4 on page 199 Bushing RC1 3665 000 Internal components 1 of 4 on page 199 Bushing RC2 0356 000 Internal components 3 of 4 on page 205 Bushing RC2 0357 000 Internal components 3 of 4 on page 205 Bushing RC1 3562 000 Internal components 4 of 4 on page 207 Bushing RC1 3615 000 Fuser assembly on page 215 Bushing RC2 0297 000 Fuser assembly on page 215 Bushing RC2 0298 000 Fuser assembly on page 215 Bushing left RB2 2896 000 Internal components 1 of 4 on page 199 Bushing right RB2 2895 000 Internal components 1 of 4 on page 199 Cable memory tag Cam RM1 4163 000 RC2 0410 000 Internal components 2 of 4 on page 201 Internal components 2 of 4 on page 201 Cam M P left RC2 0387 000 Internal components 4 of 4 on page 207 Cam M P right RC2 0388 000 Internal components 4 of 4 on page 207 228 Chapter8 Parts and diagrams Table 8 18 Alphabetical parts list continued Description Part number Table and page Cam right RC1 3546 000 Internal components 2 of 4 on page 201 Cap continuity RAO 1068 000 Internal components 4 of 4 on page 207 Cartridge door assembly RM1 4266 000 Cartridge door assembly on page 197 Cassette RM1 4251 000 Assembly locations 1 of 2 on page 191 Cassette RM1 4251 000 Cassette assembly on page 223 Cassette body assembly RC1 3483
136. ol panel do not illuminate and the main motor does not rotate The printer does not turn on Cause Solution No power to the printer 1 Verify that the power switch is turned on 2 Verify that the power cable is correctly plugged into the outlet and the printer 3 Verify that the power outlet has the correct voltage The power inlet switch cable assembly is defective Replace the power inlet switch cable assembly The ECU is defective Replace the ECU When turned on the LEDs on the control panel light up but the main motor does not rotate The printer turns on but the motor does not rotate Cause Solution The print cartridge door is open Close the print cartridge door Media is jammed in the paper path Clear all media from the paper path and make sure that all sensors are working correctly The motor cable is not connected correctly Reconnect the motor cable The motor is not mounted correctly in the printer chassis Verify that the motor is connected correctly and that it rotates freely A gear is damaged or jammed Replace the gear assembly The ECU is defective Replace the ECU The main motor is defective Replace the motor The printer turns on and the motor rotates but none of the control panel lights turn on and pressing the control panel buttons has no effect The printer is unresponsive Cause Solution The control panel cable
137. oller paper pickup idler Roller paper pick up Pad M P separation Paper retaining assembly HP LJ P2015d P2015dn and P2015x Paper retaining assembly HP LJ P2015 Bushing Link gear release Gear 29T Gear 19T Guide cable Guide reverse Screw RS M3x6 Screw tap M3x6 Screw RS M3x8 Screw tapping truss head M4x10 Part number RL1 0527 000 RM1 1301 000 RM1 4263 000 RB2 2895 000 RB2 2896 000 RB2 2897 000 RC1 3471 000 RC1 3472 000 RC1 3481 000 RC1 3482 000 RC2 0415 000 RC2 0419 000 RU5 2323 000 RU5 2894 000 RU5 2898 000 RM1 4162 000 RC2 0414 000 XB4 7300 809 RC1 3470 000 RL1 0540 000 RL1 1524 000 RM1 4265 000 RM1 4276 000 RC1 3665 000 RC1 3668 000 RU5 0331 000 RU5 0332 000 RC2 1569 000 RC2 0323 000 XA9 1495 000 XA9 1503 000 XA9 1504 000 XB4 7401 005 Qty Internal assemblies 199 DUPLEX MODEL Figure 8 6 Internal components 2 of 4 ENWW 200 Chapter8 Parts and diagrams ENWW Table 8 7 Internal components 2 of 4 Ref 10 11 12 13 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Description Guide cartridge right lower Duct Guide cable Cam Guide cassette right rear Guide cartridge right upper Guide shutter front Guide cassette right center 1 Guide cassette right center 2 Guide shutter rear Holder switch Screw RS M3x8 Screw RS M3x
138. on isplay unit detection sensor sensor sensor 5f 56 poemes semas remes nemen cong Jt614F 7 2 fs 4 s e 7 d i Laser scanner pierre ls l4 ls le 7 e p77 1 i otru gt y 3 qagag gt aa i ung YEE ou 1 2 3 4 Js fe 7 P 1 2 13 4 5 6 7 N gt vuv Tol GND 5 J1605 J201 523666 GND DCOM rm T H T28 T vbo2 2 wee 3 58 vboz Io E TAG2 FFC lot A GND 24 Em ewotpcow N DEC 1 z ae lo 24V npiocom CNTO CNT2 CNTI CNT1 lo CNT2 ii CNTO BDI z4 GND 5 2 L BDO Formatter Ft 5v ECU i RESET sc J1610F lu1etom 9 SCLK e GND Pt 35v afa DEC ES GND 5 ACC el GND 3 e 424V e GND 3 GND 3 e 43 3V po N 43 3V Is pr 3 3V JrettFluie1im 3i NIN Tai COIL A TAG2 COIL B J211F J211M i GND i Duplexing t 24V l DUPSLON i solenoid T DUPSLON 424V aE 2 xl 2605 9 zi 4109584232 11 J1203F J1203M J1206D J1205D Tray 2 ale e Fola OPTSNS izom i paper out tala GND kai detection sensor 9 T lt Eaa LEDDRV ag ale B Tray 2 x 2 a J1202F J1202M gt Tray 2 m me ow driver PCA o la 8 m m slm pick up solenoid gt IN oPTSLON E i i i J1206F J1205F HP LaserJet 1320 Series printers only Figure 7 5 Circuit diagram 1 of 2 ENWW Troubleshooting tools and reference diagrams 181 Door switch 3 Tray 2 Fan paper out motor
139. on Action 50003 Fatal Error e Turn off the printer wait 10 seconds and turn 50005 on the printer 50006 e Unplug the printer for five minutes Then plug 50007 it back in and turn the power on 5000X e Ifyou are unable to resolve the problem contact HP Accessory Error A P d To display additional error information press the Go button The light pattern changes When you release the Go button the printer returns to the initial Accessory Error state Status light patterns 143 Table 7 3 Control panel status light patterns continued Error code Pattern Description Action Toner Low Order a new print cartridge and have it ready The Go Ready and Attention lights act independently of the Toner Low state Toner Missing Reinsert the print cartridge in the printer The print cartridge has been removed from the printer 144 Chapter 7 Problem solving ENWW Table 7 3 Control panel status light patterns continued Error code Pattern Description Action 40022 Jam Clear the jam ENWW Status light patterns 145 Table 7 3 Control panel status light patterns continued Error code Pattern Description Action 41900 Paper Out Load paper or other media Paper Mount Load acceptable paper or other media The loaded paper or other media is not supported Press the Go button to override the condition 146 Chapter 7 Problem solving ENWW Fatal
140. on page 205 Scanner assembly RM1 4262 000 Internal components 2 of 4 on page 201 Screw M4x10 XB4 7401 005 Cassette assembly on page 223 Screw RS M3x6 XA9 1495 000 Internal components 1 of 4 on page 199 Screw RS M3x6 XA9 1561 000 Internal components 2 of 4 on page 201 Screw RS M3x6 XA9 1495 000 Internal components 4 of 4 on page 207 Screw RS M3x6 HP LJ P2015 XA9 1495 000 Internal components 2 of 4 on page 201 Screw RS M3x6 HP LJ P2015d P2015dn and P2015x XA9 1495 000 Internal components 2 of 4 on page 201 Screw RS M3x8 XA9 1504 000 Internal components 1 of 4 on page 199 Screw RS M3x8 XA9 1504 000 Internal components 2 of 4 on page 201 Screw RS M3x8 XA9 1504 000 Internal components 3 of 4 on page 205 Screw RS M3x8 XA9 1504 000 Internal components 4 of 4 on page 207 Screw tap binding head M3x8 XB4 7300 809 Covers on page 195 Screw tap binding head M3x8 Screw tap binding head M3x8 XB4 7300 809 XB4 7300 809 Internal components 1 of 4 on page 199 Internal components 2 of 4 on page 201 Screw tap binding head M3x8 XB4 7300 809 Internal components 3 of 4 on page 205 Screw tap binding head M3x8 XB4 7300 809 Fuser assembly on page 215 Screw tap M3x6 XA9 1503 000
141. on page 207 Sheet registration damper RC1 3695 000 Internal components 3 of 4 on page 205 Shield duplexing solenoid HP LJ P2015d P2015dn and P2015x RC2 0347 000 Internal components 2 of 4 on page 201 Shutter link assembly RM1 1321 000 Internal components 3 of 4 on page 205 Side plate fixing left RC1 3605 000 Fuser assembly on page 215 Side plate fixing right RC1 3604 000 Fuser assembly on page 215 Side plate M P drive RL1 1531 000 Internal components 4 of 4 on page 207 Solenoid Solenoid HP LJ P2015 RK2 1587 000 RK2 0424 000 Internal components 4 of 4 on page 207 Internal components 2 of 4 on page 201 Solenoid HP LJ P2015d P2015dn and P2015x RK2 0420 000 Internal components 2 of 4 on page 201 236 Chapter8 Parts and diagrams ENWW Table 8 18 Alphabetical parts list continued Description Part number Table and page Spring compression RU5 2894 000 Internal components 1 of 4 on page 199 Spring compression RU5 2323 000 Internal components 1 of 4 on page 199 Spring compression RU5 2335 000 Internal components 2 of 4 on page 201 Spring compression RC1 3736 000 Internal components 3 of 4 on page 205 Spring compression RU5 2144 000 Internal components 3 of 4 on page 205 Spring compression R
142. oubleshooting accessory error secondary messages 150 basic steps 138 drum rotation check 173 engine test 172 fatal error secondary messages 147 half self test 173 heating element 173 image formation 173 power 138 types media HP ToolboxFX settings 32 U USB port location 5 Ww warranty extended 260 license 277 print cartridge 278 product 276 Web server embedded See embedded Web server Web sites ordering parts 188 wire harnesses replacing 84 ENWW Index 283 284 Index ENWW 2006 Hewlett Packard Development Company L P www hp com CB366 90905
143. ound shading Change the media to a lighter basis weight Check the printer s environment Very dry low humidity conditions can increase the amount of background shading Install a new HP print cartridge Toner smear AaBbCc AaBtbx c AaBbCc AaBbCc AaBbCc If toner smears appear on the leading edge of the media the media guides might be dirty Wipe the media guides with a dry lint free cloth Check the media type and quality Try installing a new HP print cartridge The fuser temperature might be too low In your printer driver make sure the appropriate media type is selected 156 Chapter7 Problem solving ENWW ENWW Loose toner AaB5ECc MKOBDCC AaBbCc AaBbCc AaBbCc Vertical repetitive defects AaBbC AQBbCc _ AaBbCc AaBbCc AaBbC Misformed characters AGBP AOBPTT ANaBIb ccz ANaBIcc ZNaBIicc ANaBIOcc Clean the inside of the printer Check the media type and quality Try installing a new HP print cartridge In your printer driver make sure the appropriate media type is selected Plug the printer directly into an AC outlet instead of into a power strip The print cartridge might be damaged If a repetitive mark occurs at the same spot on the page install a new HP print cartridge The internal parts might have toner on them If the defects occur on the back of the page the problem will probably correct itself after a few more printed
144. r LSTR period until either a print command is sent from the formatter or the power is turned off Detects presence of a print cartridge Clears potential from the drum surface and cleans the transfer roller Prepares the printer to receive print commands INTR initial From the time of the print command until the pickup Prepares the photosensitive drum for printing rotation solenoid is turned on PRINT From the end of the INTR period until the primary Forms the image on the photosensitive drum and high voltage is turned off transfers the toner image to the media LSTR last From the end of the PRINT period when high Delivers the last page of a print job rotation voltage is turned off until the main motor stops rotating After LSTR the printer either returns to STBY or if another print command was sent from the formatter enters INTR Power on sequence Table 5 2 Power on sequence Step Action 1 Power on 2 CPU initialization 3 Video interface communication start 4 Check sensors for residual media 5 Main motor initial drive 6 Fuser heater initial drive The fuser heater reaches a surface temperature of 100 C 7 Laser scanner motor initial drive 8 High voltage control Detect presence of a print cartridge Clean the transfer roller after the primary charging ac bias is turned on 9 Failure abnormality check detect laser scanner failure fuser failure and open covers 10 Communication with t
145. r receptacle 4 power switch 4 preprinted forms guidelines for using 11 print cartridge door 4 HP policy on 253 life expectancy 253 redistributing toner 42 status viewing with HP ToolboxFX 29 storing 253 using HP cartridges 253 warranty 278 print cartridges partnumbers 252 print quality creases 158 173 curl 158 dropouts 155 gray background 156 HP ToolboxFX settings 32 light or faded print 155 loose toner 157 misformed characters 157 optimizing for media types 7 page skew 158 toner scatter outline toner smear 156 toner specks 155 vertical lines 156 vertical repetitive defects 157 wave 158 wrinkles 158 print servers 252 print cartridge door removing print cartridge door button 4 printer cleaning 43 overview 4 repacking 261 specifications 263 printer information pages Configuration page 25 Demo page 25 Network Configuration page 25 Supplies Status page 25 printer specifications 268 printing Configuration page 25 Demo page 25 manual feed 15 Network Configuration page 25 Supplies Status page 25 product features 2 159 134 Q quality HP ToolboxFX settings 32 print 7 quality troubleshooting repetitive image defects 179 R recycling print cartridges 40 redistributing toner 42 Index 281 registration assembly removing 129 regulatory statements Canadian DOC regulations 272 declaration of conformity statements 271 FCC compliance 270 Korean EMI statement 272 laser
146. rams ENWW Table 8 13 Duplexing drive assembly Ref Description Part number Qty Duplexing drive assembly HP LJ P2015d P2015dn and RM1 4255 000 1 P2015x 1 Normal rotation drive assembly HP LJ P2015d P2015dn and RM1 4256 000 1 P2015x 2 Reverse rotation drive assembly HP LJ P2015d P2015dn RM1 4257 000 1 and P2015x ENWW Internal assemblies 219 Figure 8 13 Face down gear assembly 220 Chapter8 Parts and diagrams ENWW Table 8 14 Face down gear assembly Description Part number Face down gear assembly RM1 1305 000 ENWW Internal assemblies 221 6 Figure 8 14 Cassette assembly ENWW 222 Chapter8 Parts and diagrams ENWW Table 8 15 Cassette assembly Ref 10 11 12 13 14 15 16 17 Description Cassette Cassette body assembly Cassette cover assembly Back end limit assembly Plate lifter Left paper side end assembly Right paper side end assembly Separation pad assembly Screw M4x10 Spring compression Gear 10T Spring grounding Spring tension Lock lifter plate Stopper claw Stopper cassette left Spring compression Stopper cassette right Part number RM1 4251 000 RC1 3483 000 RM1 4252 000 RM1 1295 000 RL1 0522 000 RM1 1296 000 RM1 1297 020 RM1 1298 000 XB4 7401 005 RC1 3489 000 RU5 0328 000 RC1 3492 000 RU5 2324 000 RC1 3490 000 RC1 4198 000 R
147. re wet Install the product securely on a stable surface Install the product in a protected location where no one can step on or trip over the power cord and where the power cord will not be damaged If the product does not operate normally see the online user guide Refer all servicing questions to qualified personnel Information regarding FCC Class B Parts 15 and 68 requirements can be found in the user guide Trademark credits PostScript amp 3 is a trademark of Adobe Systems Incorporated Microsoft Windows and Windows XP are U S registered trademarks of Microsoft Corporation Energy Star and the Energy Star logo are U S registered marks of the United States Environmental Protection Agency D ENERGY STAR Table of contents 1 Product information Prod ct featules eee teer eain dances ea MAR abi CREE Re TERRE ERE sa 40 t uskah GR LET RR ca daa a ai a anaiai 2 AP LaserJet P2015 printer tienen riter rne reni e t eae Ye HUP ret b ERI eda dE 2 HP LaserJet P2015d printer ssssssssssssssssssseeeeeerennen enne 2 HP LaserJet P2015n printer sssssssssssssssssssseeeneneeeenen eene nnns 3 HP LaserJet P2015drni printe siosioina RR Ren a REC RC a RR ERR EB EATER REIR ARR NR 3 HP LaserJet P2015x printer sesessssssssssssssssssseereeeenen nemen nnn 3 Identity product parts erre Ren tena E eu RB ER aa a NU IUSRN M Ce Re neue hp aeg ER eaaa ndis 4 er
148. rts list 231 Table 8 18 Alphabetical parts list continued Description Part number Table and page Guide F F C RC2 0424 000 Internal components 4 of 4 on page 207 Guide fixing entrance RC2 0296 000 Fuser assembly on page 215 Guide fixing upper RC1 3607 000 Fuser assembly on page 215 Guide M P cable RC2 0335 000 Internal components 4 of 4 on page 207 Guide paper separate lower RC1 3611 000 Fuser assembly on page 215 Guide reverse RC2 0323 000 Internal components 1 of 4 on page 199 Guide shutter front RC2 0428 000 Internal components 2 of 4 on page 201 Guide shutter rear RC1 3535 000 Internal components 2 of 4 on page 201 Guide transfer front RC2 0359 000 Internal components 3 of 4 on page 205 Hinge multipurpose left RC2 0421 000 Cartridge door assembly on page 197 Hinge multipurpose right RC2 0422 000 Cartridge door assembly on page 197 Holder contact Holder drawer connector RC2 0342 000 RC2 0396 000 Internal components 4 of 4 on page 207 Internal components 2 of 4 on page 201 Holder fan RC2 0349 000 Internal components 2 of 4 on page 201 Holder leaf spring RC1 3627 000 Fuser assembly on page 215 Holder M P sensor RC2 0414 000 Internal components 1 of 4 on page 199 Hold
149. s 188 ENWW cleaning high voltage connection points 175 high voltage contacts 174 media path 44 pickup roller tray 1 pickup roller tray 2 43 printer clearing jams coldreset 1 configuration HP LaserJet P2015 printer 160 78 46 55 2 HP LaserJet P2015d printer 2 HP LaserJet P2015dn printer 3 HP LaserJet P2015n printer 3 HP LaserJet P2015x printer 3 Configuration page 25 Connections Macintosh 23 Microsoft Windows 22 conserving toner consumables ordering 188 253 contacting HP 261 control panel HP ToolboxFX settings 33 removing status light patterns 140 covers back removing 87 95 cartridge door removing left side removing 86 part numb ers 194 right side removing 86 top removing 90 crooked pages 152 customer support 188 D dc controller 74 134 default settings restoring Demo page 25 Device Settings tab HP ToolboxFX 31 DIMM adding 254 removing 256 testing 256 DIMM errors 150 Documentation tab HP ToolboxFX door print cartridge 4 straight through output 4 drum rotation functional check 173 duplex solenoid removing 106 duplex drive assembly part numbers 218 177 178 30 duplex drive gears removing 104 duplex drive PCA removing 101 duplexer tray removing 89 duplexer partnumbers 224 E e mail alerts setting up 29 EconoMode 32 253 ECU part numbers 210 removing 119 electrostatic discharge ESD 84 embedd
150. s area can improve the quality of your printed sheets WARNING Before cleaning the printer turn the printer off by unplugging the power cord and wait for the printer to cool 1 Press the print cartridge door button and then remove the print cartridge from the printer CAUTION Do not touch the black sponge transfer roller inside the printer Doing so can damage the printer CAUTION To prevent damage do not expose the print cartridge to light Cover it with a piece of paper CAUTION After removing the print cartridge only handle it on the ends ENWW Clean the printer 43 2 With a dry lint free cloth wipe any residue from the media path area and the print cartridge re Eu 4 are 73 Lie 3 4 Clean the printer media path If you are seeing toner specks or dots on the printouts clean the printer media path This process uses a transparency to remove dust and toner from the media path Do not use bond or rough paper 44 Chapter 4 Maintenance ENWW AaBoGc AgBoCc AoBbCC AaBbCc AGBDCC ET NOTE For best results use a sheet of transparency If you do not have any transparencies you can use copier grade media 70 to 90 g m 18 to 24 Ib with a smooth surface 1 Make sure that the printer is idle and the Ready light is on 2 Load the transparency in tray 1 3 Print a cleaning page using one of the following methods e Open HP ToolboxFX Click the Troubleshooting tab and t
151. s or when copying or adaptation is an essential step in the authorized Use of the Software You must reproduce all copyright notices in the original Software on all copies or adaptations You may not copy the Software onto any public network No Disassembly or Decryption You may not disassemble or decompile the Software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the operation of the Software Transfer Your license will automatically terminate upon any transfer of the Software Upon transfer you must deliver the Software including any copies and related documentation to the transferee The transferee must accept these License Terms as a condition to the transfer Termination HP may terminate your license upon notice for failure to comply with any of these License Terms Upon termination you must immediately destroy the Software together with all copies adaptations and merged portions in any form Export Requirements You may not export or re export the Software or any copy or adaptation in violation of any applicable laws or regulations U S Government Restricted Rights The Software and any accompanying documentation have been developed entirely at priv
152. se ways e nthe Windows system tray or on your desktop double click the HP ToolboxFX icon e Onthe Windows Start menu click Programs or All Programs in Windows XP click HP click HP LaserJet 2015 Series and then click HP ToolboxFX 28 Chapter 3 Manage the printer ENWW ENWW Status The HP ToolboxFX Status folder contains links to the following main pages Device Status View printer status information This page indicates printer conditions such as a jam or an empty tray After you correct a problem with the printer click Refresh to update the printer status Supplies Status View detailed supplies status such as the estimated percentage of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge This page also has links to order supplies and to find recycling information Device Configuration View a detailed description of the current printer configuration including the amount of memory installed and whether optional trays are installed Network Configuration View a detailed description of the current network configuration including the IP address and network status Print Info Pages Print the Configuration page and various other information pages that are available for the printer such as the Supplies Status page and the Demo page Event Log View a four column table where printer events and error codes are logged for your reference The number in the Page
153. sssssssssssseeeemee enne 167 Diagnostic TesoUF Ces 3 it doceri deat tt e a eges do pae tape Eea Ee YR deseada dide tana 172 Engine test rv eed c due ege et dere me ba Sov ad cal evite dudo embeds 172 Continuous self test n mei e PERDE ate eie ag ed etete 172 Half self test functional check sssssssssssssseseseneeneee ee ener enne enne 173 Drum rotation functional check siamea naa aa a aaa aa a aaa eene rnnt 173 Heating element check ccccccececeeeeeeeceeaeeeeeeeeeeeeceaaaecaeeeeeeeeeeseccaaeceeeeeeeeseeseccinieeeeeeeenes 173 High voltage contacts check 2 ac tette eee tenet d e iere edid 174 Checking the print cartridge contacts 174 Checking the high voltage connector assembly sssseese 175 Network setup problemsolving esses enne e enne emere nnn n enne nn nens 176 Reset the printer ncm inb he et Re BINDS niea 177 NVRAM initialiZaton 2 2 1 Ier HR e Rd te e LEUR P REL S ERRAT eR eee 177 Super NVRAM initialization ennaa te neiaa ear iaia 177 N tWOIK reset 1 e nei a eE a aa e b he AAA A EA a 178 Cold reset E AE E T EE oie eons 178 Troubleshooting tools and reference diagrams ccceceeeeeeeeeeenee cee ceeeeeeeeeeeeeeeceeaeaaeeeeeeeeeeeeeeeeteees 179 Repetitive image defects sssssssssssssssssssseee serene enne nnne rns sn nnns 179 General timirig chart chr den toni mtt e bandes 180 Circuit diagram 2 Beine RRPRRDIEDRR REED ERR
154. t Connects to the support site for the HP LaserJet P2015 Series printer You can search for help regarding general topics Embedded Web server 37 38 Chapter 3 Manage the printer ENWW ENWW Maintenance e Replace the print cartridge e Redistribute toner e Clean the printer e Clean the pickup roller tray 1 e Replace the pickup roller tray 1 e Clean the pickup roller tray 2 e Replace the pickup roller tray 2 39 Replace the print cartridge 1 Press the print cartridge door button and then remove the print cartridge from the printer For recycling information see the inside of the print cartridge box CAUTION To prevent damage do not expose the print cartridge to light Cover it with a piece of paper CAUTION After removing the print cartridge only handle it on the ends 2 Remove the new print cartridge from the packaging 3 Bend the tab on the left side of the cartridge to break it loose 4 Pull the tab until all the tape is removed from the cartridge Put the tab in the print cartridge box to return for recycling 40 Chapter 4 Maintenance ENWW 5 Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge A CAUTION If toner gets on your clothing wipe it off with a dry cloth and wash the clothing in cold water Hot water sets toner into the fabric ENWW Replace the print cartridge 41 Redistribute
155. t glossy Side to be printed Straight through 24 to 28 Ib glossy or heavy facing up output door glossy Glossy 75 to 105 g m Up to 10 sheets Light glossy Side to be printed Straight through 20 to 28 Ib glossy or heavy facing up output door glossy Letterhead 75 to 104 g m Up to 10 sheets Letterhead Side to be printed Output bin 20 to 27 Ib facing up top of page in first Cardstock Up to 10 Up to 10 Cardstock Side to be printed Straight through facing up output door Load media 15 Table 1 3 Tray 2 and optional tray 3 media information Media type Media Media quantity Driver settings Paper orientation Output specifications Normal 75 to 104 g m Up to 250 sheets Plain or N A Output bin 20 to 27 Ib unspecified Heavy 90 to 105 g m Up to 250 sheets Cardstock N A Straight through 24 to 28 Ib output door Transparencies 4 mil 0 1 Up to 10 sheets Transparencies Side to be printed Straight through Monochrome face down output door Overhead Letterhead 75 to 104 g m Up to 250 sheets Letterhead Side to be printed Normal output bin 20 to 27 Ib face down Heavy straight through output door 16 Chapter 1 Product information ENWW ENWW Installation e Site preparation e Package contents e Install tray 3 e Install printer software e Printer information pages 17 Site preparation Place the printer on a sturdy level surface that meets the following environmental requir
156. ted correctly Reconnect the cable An incorrect printer driver is selected Select the correct printer driver The printer driver is not installed correctly Uninstall and then reinstall the printer software Make sure that you use the correct procedure and port setting Other devices are connected to the printer for example Disconnect the other devices switches or hubs through a switch or hub that are interfering with the computer printer communications There is a computer port communications problem Reset the computer port settings see the computer user guide for more information The formatter is defective Replace the formatter ENWW Basic problem solving 139 Status light patterns Table 7 2 Status light legend a Symbol for light off c Symbol for light on sly Symbol for light blinking Table 7 3 Control panel status light patterns Error code Pattern Description Action 10007 Initialization Startup During the Initialization Reconfiguration and Job While in the Startup state Cancel processes pressing the Go Ready and Attention buttons has no effect lights cycle at the rate of 500 ms one after another Reconfiguration Initialization During the printer start up you can request special initialization sequences that reconfigure the printer When one of the sequences is requested such as cold reset the lights cycle as in the Initialization Startup state
157. the ends of the print cartridge drum ground 1 charging 2 and developing roller 3 If one is dirty or corroded clean the connection with isopropyl alcohol If one is damaged replace the print cartridge Figure 7 3 Print cartridge high voltage connection points left side AN CAUTION After removing the print cartridge handle it only on the ends 174 Chapter7 Problem solving ENWW Checking the high voltage connector assembly Visually inspect the cartridge connection points inside the printer to make sure that they are not dirty or corroded If the pins are dirty clean them with isopropyl alcohol ENWW Diagnostic resources 175 Network setup problemsolving If the computer cannot discover the networked HP LaserJet 2015 Series printer perform the following steps 1 Check the cables to ensure that they are properly connected Check all of the following connections e Power cables e Cables between the printer and the hub or switch e Cables between the hub or switch and the computer e Cables to and from the modem or Internet connection if applicable 2 Verify that the computer network connections are working correctly Windows only e On the Windows desktop double click My Network Places or Network Neighborhood e Click the Entire Network link e Click the Entire Contents link e Double click one of the network icons and make sure that some devices are listed 3 Verify that the network connection is active e Check
158. the network light on the network RJ 45 connector on the back of the printer If one of the lights is on solid the printer is connected to the network e f both network lights are off check the cable connections from the printer to the gateway switch or hub to ensure that the connections are secure e If the connections are secure turn off the power to the printer for at least 10 seconds and then turn on the power to the printer 4 Print a Network Configuration page e On the Network Configuration page see if a non zero IP address is assigned to the printer e If the Network Configuration page does not have a valid non zero IP address reset the HP internal network port to the factory defaults by pressing the Go and Cancel buttons at the same time After the Attention Ready and Go lights finish cycling the printer returns to a Ready state and the reset is complete e Two minutes after the printer reaches the Ready state print another Network Configuration page and check to see if a valid IP address is assigned to the printer e If the IP address is still zeros contact the network administrator 176 Chapter7 Problem solving ENWW Reset the printer ENWW NVRAM initialization A CAUTION Only perform the following procedure if absolutely necessary Performing an NVRAM initialization resets some parameters that cannot be restored later NVRAM initialization sets all default variables stored in NVRAM back to fa
159. ther The paper is too moist has the wrong grain direction or is of short grain construction Turn the paper over Open the rear output bin or use long grain paper The paper varies from side to side Turn the paper over Jamming damage to printer The paper has cutouts or perforations Use paper that is free of cutouts or perforations Problems with feeding The paper has ragged edges Use high quality paper that is made for laser printers The paper varies from side to side Turn the paper over The paper is too moist too rough too heavy or too smooth has the wrong grain direction or is of short grain construction or it is embossed or from a faulty paper lot Try another kind of paper between 100 and 250 Sheffield 4 to 6 moisture content Open the rear output bin or use long grain paper Print is skewed crooked The media guides might be incorrectly adjusted Remove all media from the input tray straighten the stack and then load the media in the input tray again Adjust the media guides to the width and length of the media that you are using and try printing again More than one sheet feeds at one time The media tray might be overloaded Remove some of the media from the tray The media might be wrinkled folded or damaged Verify that the media is not wrinkled folded or damaged Try printing on media from a new or different package
160. thorized service provider You can return the unit to a local authorized service dealer Extended warranty HP Care Pack provides coverage for the HP product and all HP supplied internal components The hardware maintenance covers a three year period from the date of the HP product purchase The customer may purchase an HP Care Pack up to one year from the date of purchase of the HP product For more information contact the HP Customer Care Service and Support group HP Care Pack options might be available after the standard warranty period has expired Go to http www hpexpress services com 1046723 and enter the product number to identify the HP Care Pack options that are available for your product 260 Appendix B Service and support ENWW Guidelines for repacking the printer Use the following guidelines when repacking the printer e f possible include print samples and 5 to 10 sheets of paper or other media that did not print correctly e Remove and keep any DIMMs memory installed in the printer CAUTION Static electricity can damage DIMMs When handling DIMMs wear a grounded antistatic wrist strap e Remove and keep any cables trays and optional accessories installed in the printer e Remove and keep the print cartridge CAUTION To prevent damage to the print cartridge store the print cartridge in its original packing material or store it so that it is not exposed to light e If possible use the origi
161. toner When toner is low faded or light areas appear on the printed page You might be able to temporarily improve print quality by redistributing the toner 1 Open the print cartridge door button and then remove the print cartridge from the printer CAUTION To prevent damage do not expose the print cartridge to light Cover it with a sheet of paper CAUTION After removing the print cartridge only handle it on the ends 2 Toredistribute the toner gently rock the print cartridge from front to back CAUTION If toner gets on your clothing wipe it off with a dry cloth and wash the clothing in cold water Hot water sets toner into the fabric 3 Reinsert the print cartridge into the printer and close the print cartridge door If the print is still light install a new print cartridge 42 Chapter 4 Maintenance ENWW Clean the printer Clean the outside of the printer with a clean damp cloth when necessary A CAUTION Do not use ammonia based cleaners on or around the printer During the printing process paper toner and dust particles can accumulate inside the printer Over time this buildup can cause print quality problems such as toner specks or smearing and paper jams To correct and prevent these types of problems you can clean the print cartridge area and the printer media path Clean the print cartridge area You do not need to clean the print cartridge area often However cleaning thi
162. tray 2 pickup solenoid disconnect one cable 1 Figure 6 47 Removing the tray 2 pickup solenoid 1 of 2 132 Chapter 6 Removal and replacement ENWW 10 Remove one screw 1 and then lift the solenoid off the printer E Figure 6 48 Removing the tray 2 pickup solenoid 2 of 2 ENWW Main gear assembly tray 2 pickup solenoid 133 Print cartridge door 1 Use a flat blade screwdriver to gently pry the cartridge door arm 1 off the print cartridge door A CAUTION Be careful not to break the tabs Figure 6 49 Removing the print cartridge door 1 of 2 134 Chapter6 Removal and replacement ENWW 2 Remove two screws 2 Figure 6 50 Removing the print cartridge door 2 of 2 3 Liftthe cartridge door assembly straight away from the printer ENWW Print cartridge door 135 136 Chapter 6 Removal and replacement ENWW ENWW Problem solving e Basic problem solving e Status light patterns e Fatalerror secondary messages e Accessory error secondary messages e Media problemsolving e Printed page is different from what appeared on screen e Image problem solving e Clearjams e Diagnostic resources e Network setup problemsolving e Resetthe printer e Troubleshooting tools and reference diagrams 137 Basic problem solving Table 7 1 Basic problem solving When the product is connected to a correctly grounded power source the LEDs on the contr
163. tures of the HP LaserJet P2015d plus an HP internal network port HP LaserJet P2015x printer The HP LaserJet P2015x printer includes all of the features of the HP LaserJet P2015dn plus an additional 250 sheet input tray tray 3 ENWW Product features 3 Identify product parts The following illustrations identify the components of the HP LaserJet P2015 Series printers The HP LaserJet P2015dn model is shown Figure 1 1 HP LaserJet P2015dn front view 1 Output bin 2 Print cartridge door 3 Tray 1 50 sheet multipurpose tray 4 Model number 5 Tray 2 250 sheet enclosed input tray 6 On off switch 7 Print cartridge door button 8 Control panel Figure 1 2 HP LaserJet P2015dn back view 1 Straight through output door 2 Power receptacle 4 Chapter 1 Product information ENWW ENWW Automatic two sided printing media size selector duplex models only USB port HP internal network port network ready models only Rear automatic two sided path door duplex models only Jam clearing levers Serial number Identify product parts 5 Control panel The printer control panel is comprised of six lights and two buttons The lights produce patterns that identify the printer status 6 1 Jam light Indicates that there is a jam in the printer 2 Toner light When the print cartridge is low the Toner light illuminates When the print cartrid
164. tware components for the printer Full Recommended Installs everything that your device needs to work plus HP ToolboxFX e HP LaserJet P2015 Series PCL 6 driver e HP ToolboxFX Allows you to change printer settings and contains documentation and self help tools e Screen Fonts Printer matching TrueType fonts help ensure WYSIWYG printing e HP LaserJet P2015 Series printer documentation A list of documentation which includes information about product operation troubleshooting warranty and specifications supplies and support e HP Software Update Use this software to check for software updates for your HP products Minimum Installs only the software required to print The following is a list of available components e HP LaserJet P2015 Series PCL 6 driver e Screen Fonts Printer matching TrueType fonts help ensure WYSIWYG printing e HP Software Update Use this software to check for software updates for your HP products ET NOTE To install additional printer drivers PCL 5e or HP postscript level 3 emulation utilize the Windows Add Printer utility NOTE Administrator privileges are required to install the printing system onto a Windows 2000 or Windows XP operating system USB Connection 1 Insert the software installation CD into the computer CD ROM drive 2 Ifthe installation program does not start automatically browse the CD contents and run the SETUP EXE file 3 Follow the onscreen instructions Network
165. u M 6 Supported paper and other media ttn rtt ete e Fn ce E Ree a RA AR ERR LO RR aA VR 7 Optimize print quality for media types ssssssssssssssseeenenm eene 7 Guidelines for using media ied eite tetas dL dde teda d dea de aa dd dedu dd aaa 8 FAP VINER e ERE 8 Me dia tO avoid eese ite ia REM EGER A QE OE F MERU EE TOR AS 8 Media that can damage the printer sssssssse 8 gc EE 9 El p 9 Label construction ssssssssssssssesseeeeme eene 9 TWANSPANENGCIOS me c cT 9 necs c EE 9 Envelope construction ossessi eaa a aniis 10 Envelopes with double side seams sss 10 Envelopes with adhesive strips or flaps ssssssssssse 10 Envelope storage ssssssessseeeene eene 10 Card stock and heavy media sssssssssssseeeeene mener 11 Card stock construction sess 11 Card stock guidelines eene Free padece eR nus 11 Letterhead and preprinted forms sesssssssssssseme 11 Load miedia re E rine ERI ERR AER te a a dese taaade COO UNE E REA R ENS Oed TER RRANDAKE a AE 13 Ecl P H 13 Tray 2 and optional tray 32 eee we Fear tus e Eee POR ed xx d eu wegen rue UE 14 Straight through Output path sisses a RATE
166. ued Part number Description Table and page XB4 7300 809 Screw tap binding head M3x8 Internal components 2 of 4 on page 201 XB4 7300 809 Screw tap binding head M3x8 Internal components 3 of 4 on page 205 XB4 7300 809 Screw tap binding head M3x8 Fuser assembly on page 215 XB4 7401 005 Screw tapping truss head M4x10 Internal components 1 of 4 on page 199 XB4 7401 005 Screw tapping truss head M4x10 Internal components 3 of 4 on page 205 XB4 7401 005 Screw M4x10 Cassette assembly on page 223 O I ENWW Numerical parts list 249 250 Chapter8 Parts and diagrams ENWW A Accessory Consumable addendum ENWW This appendix provides information on the following topics Consumables and accessories 10 100 networking print servers HP print cartridges DIMMs memory or font 251 Consumables and accessories Product name Description Part number Print cartridge 3 000 page print cartridge Q7553A Print cartridge 7 000 page print cartridge Q7553X Pickup roller Tray 1 pickup roller CB366 67901 Pickup roller Tray 2 pickup roller CB366 67902 Separation pad Separation pad for 250 RM1 1298 000CN sheet feeder 250 sheet paper tray Optional tray 3 Q5931A HP LaserJet Family Print http www hp com support Media Guide lipaperguide 10 100 networking print servers Table A 1 HP LaserJet P2015 Series printer Item and description
167. ur x E gene oe Acer acer ad ues ener ease t deed een 272 Laser safety statement ssssssssssssssseese nennen nenne nennen enne 272 Canadian DOC regulations iiec eiiee iced itte tiui kk danh EEEO 272 Korean EMI statement ssssssssseseeseeeneeeene nennen ennemi nenne ener nnns 272 Laser statement for Finland eise enne itte cente cere Rd e e dude 273 ENWW vii Appendix E Warranty and licensing Hewlett Packard limited warranty statement ssssssssssseeeee een nennen 276 Hewlett Packard software license agreement ssssssssssseee nemen 277 Limited warranty for print cartridge sssssseeeenem eene enne 278 jc 279 viii ENWW 1 Product information This chapter provides information on the following topics e Product features e ldentify product parts e Control panel e Supported paper and other media e Load media ENWW Product features The following are the standard configurations for the HP LaserJet P2015 Series printers HP LaserJet P2015 printer 27 ppm Letter size 26 ppm A4 size e First page out in as few as 8 5 seconds e ProRes 1200 provides fine line detail at 1200 x 1200 dpi e FastRes 1200 600x600x2 e 600 dpi provides 600 x 600 dpi output with Resolution Enhancement Technology REt for improved text e b50 sheet mu
168. y 5 e dtd t ode certe En bec d eto ted rena En desee o oda o aeu AA 118 ECU E isch S Mud aiiquoit etd be iud din ide ics itae 119 Main MOF e ieee tied eh aati aad a eas 126 Pickup and feed assemblies 2 2 ceeceeeccee cece cece cece cae ceeeeeecaaeeeeeeeeesecacaeseeeeesecceaaeeeeeeeeeseeisaeeseetees 128 Transfer roller ne ei P eem ein ial ania Eco A a eb alu eee 128 Registration assembly ssssssssssesssseseeneeee eee e nennen nennen nnns 129 Main gear assembly tray 2 pickup solenoid sssse eene nemen 130 Print cartridge dOOF icri ren pe soe a eger ap n Ru e eR ua peg eR Ra 134 7 Problem solving Basic problemi solving ocior tero hd ide uad et abris e seb dete tub ee Rer den sands 138 iC Telnuerzuci e stars 140 ENWW vi Fatal error secondary messages cceeeeeeeeeceneceeeeeeeeeeeceesecaaaaeceeeeeeeeeeecedsecceceeaeeeeeeeeeeeseesenisaeeees 147 Accessory error secondary messages 2 cccccccceeeeeeeeeee cee ceeeeeeeecegeeeaaeaeceeeeeeeeeseeeceaaeaeeeeeeeeeeeeesaes 150 Media problemsolving esssssssssssssssseeeeeeenee enne ennt enne n nnn ennnrn nnne nn nennen AEE nene nre nnne 151 Printed page is different from what appeared on screen ssssssssssssssssse 153 Garbled incorrect or incomplete text sssssssss een 153 Missing graphics or text or blank pages

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