Sun StorEdge 3000 Family Diagnostic Reporter 2.4 User`s Guide
Contents
1. Select trap type Property of event type trap or Property of periodic trap For the interval between emails for an event type trap specify the desired values reports all events as they occur HH MM sets a specific time of day in hour minute format for reporting the last event message delivered during the time interval using a 24 hour clock Example 16 30 4 30PM Note Always use the HH MM format For example if you want to set the time interval to every 24 hours set it to 24 00 Remember to include the colon An event trap is activated by an event with a choice of any three kinds of event Use crontab format to define when to send emails minute 0 59 hour 0 23 day of month 1 31 month 1 12 day of week 0 6 with 0 Sunday If selected sends encrypted emails To encrypt the email sent to Sun select use encrypt The encrypt key is an identifier optional that is displayed when you download event messages To send mail to a pager enabled mail address select this box and enter the mail subject in Subject for Pager If you do not want this mail to include any content select no content Define the email address for mail You can specify several mail Z4 A4 A4 If UNN addresses separated by Sun StorEdge 3000 Family Diagnostic Reporter 2 4 Users Guide March 2007 In the following example all events are selected and sent to support sun com el Diagnostic Reporter Configuration2. Click Close to close the view A Add the local server to the ssdgrcli cfg file by typing the following command from the server that is attached to and managing the array usr sbin ssdgrptd c s password ip address You are prompted for the ssconfig password Run the following command to generate the report usr sbin ssdgrptd r The default report file name is report xml For systems running the Solaris Linux or HP UX OS it is saved to opt SUNWsscs ssdiagreporterd For systems running the IBM AIX OS it is saved to usr SUNWsscs ssdiagreporterd The following steps describe how to set up the report tool on a Microsoft Windows OS Change to the directory where ssdgrptd was installed default C Program Files Sun ssdgrpt Chapter 2 Using Sun StorEdge Diagnostic Reporter 15 2 Run the following command java cp ssdgrptd jar sscs_ daemon x x where x s are c and s to generate the report in xml format or r and e to generate the report in txt format Note Whether you generate the report as xml or txt the extension remains xml 3 Run the following command java cp ssdgrptd jar sscs_ daemon r The default report file name is report xml and is saved to the directory where ssdgrptd was installed v To Set Up the Mail Receiver Tool The Mail Receiver Tool is optional and can be used in place of your regular email application It can be used to receive and forward unencrypted and
3. l Diagnostic Reporter Configuration Tool a Severs Help Diagnostic Reporter Server techtest 206 6 181 212 Information Basic Information Trap Information SSCS Agent Information System ID SunEdge Location Rack 5 SMTP information Customer Information Contact Information SMTP Server PLR a Marnie Am Products From support sun com Phone oan Fax 555 1212 C My SMTP server need authorization Address qagacmeWay SMTP server authorization information Probe SSC5 Agent Save Configuration Close Help m System ID and Location Descriptive fields for the server where the service resides Customer and Contact Information Provides information to be attached to the event emails which is helpful when the event messages are sent to multiple email locations m SMTP Server The IP address or domain name for the server that Sun StorEdge Diagnostic Reporter uses to send email If you enter an incorrect address Sun StorEdge Diagnostic Reporter cannot find it and mail messages are not sent If the SMTP server needs authorization you must enter the necessary information to log in to the SMTP server Note Sun StorEdge Diagnostic Reporter uses the host system clock for event time stamps The RAID array uses its own clock for event time stamps These times might not agree with each other 6 Configure the From field using the following format name domain 8 Sun StorEdge 300
4. Tool a Severs Help Diagnostic Reporter Server techtest 206 6 181 212 Information Basic Information Trap Information SSCS Agent Information Content Pager enabled hail to SUP POmsun com 8 Sun StorEdge Diagnostic Reporter can connect to multiple Sun StorEdge Configuration Service agents at the same time To connect to one or more Sun StorEdge Configuration Service agents click the SSCS Agent Information tab and click Add Chapter 2 Using Sun StorEdge Diagnostic Reporter 11 l Diagnostic Reporter Configuration Tool a Severs Help Diagnostic Reporter Server techtest 206 6 181 212 Information Basic Information Trap information SSCS Agent Information SSC5 Agent List Agent Information Agent Mame fe Serverto send mail Login Information Get IP Addr by Marne IF Address Port 1270 Password Apply Discard Probe SSC5 Agent For each Sun StorEdge Configuration Service agent specify the Agent Name Agent IP Address Port and Password for the ssconfig user accessing that agent m Agent Name Name that is included in emails You can use the real machine host name or an alias m Port The Sun StorEdge Configuration Service agent listener port number Keep the default value 1270 other valid values are 1271 1272 and 1273 If you cannot connect to the agent change the value and try again m Password The password for the ssconfig user Before the Sun StorEdge Diagnos
5. amp Sun microsystems Sun StorEdge 3000 Family Diagnostic Reporter 2 4 Users Guide Sun Microsystems Inc www sun com Part No 817 3338 16 March 2007 Revision A Submit comments about this document at http www sun com hwdocs feedback Copyright 2002 2007 Dot Hill Systems Corporation and others 2200 Faraday Avenue Suite 100 Carlsbad California 92008 USA All rights reserved Sun Microsystems Inc and Dot Hill Systems Corporation may have intellectual property rights relating to technology embodied in this product or document In particular and without limitation these intellectual property rights may include one or more of the U S patents listed at http www sun com patents and one or more additional patents or pending patent applications in the U S and other countries This product or document is distributed under licenses restricting its use copying distribution and decompilation No part of this product or document may be reproduced in any form by any means without prior written authorization of Sun and its licensors if any Third party software is copyrighted and licensed from Sun suppliers Parts of the product may be derived from Berkeley BSD systems licensed from the University of California UNIX is a registered trademark in the U S and in other countries exclusively licensed through X Open Company Ltd Sun Sun Microsystems the Sun logo Sun StorEdge AnswerBook2 docs sun com and Solaris are tra
6. encrypted email 1 Start the Mail Receiver Tool m Ona Solaris Linux HP UX or IBM AIX OS type ssdgrptpop m Ona Windows 2000 OS choose Start Programs Sun StorEdge 3000 Family gt Diagnostic Reporter Mail Receiver Tool m On a Windows 2003 OS choose Start All Programs Sun StorEdge 3000 Family Diagnostic Reporter Mail Receiver Tool 16 Sun StorEdge 3000 Family Diagnostic Reporter 2 4 User s Guide e March 2007 2 In the POP3 Mail Client window identify the UserName Password and email server IP address POP Server where the event messages are to be sent If needed specify the appropriate SMTP information a Connect a 3 Lsermame Password Po POPS Server le Save a Copy in Server SERRE Forward Information Forward All SMP ARET RS SR H Forward selected _ SMTP Need Auth Mails List From Ta Subject hy ersion 21 Release Build D a To receive event messages click Connect b If decryption is necessary click Decrypt File c For event information or alerts that need to be sent to additional staff click Forward All or Forward Selected and specify the destination address es Chapter 2 Using Sun StorEdge Diagnostic Reporter 17 Troubleshooting Note For a list of error messages and prompts refer to the Error Codes and Messages appendix in the Sun StorEdge 3000 Family Configuration Service User s Guide If you stop receiving email mess
7. not been saved The color and text of this button can change every 20 seconds Host Event Log When there is a triggered event Sun StorEdge Diagnostic Reporter attaches the host event log to the email that is sent The events are logged into the system log of the host where the agent is installed The following table lists the locations where the events are logged to in each OS TABLE 2 2 Event Log Location OS Event Log Location Solaris OS var adm messages Also shown on the console Linux OS var log messages Microsoft Windows OS The application log of the system which can be viewed using Event Viewer You can also read the event log directly from the file Program Files Sun sscs eventlog txt HP UX OS var adm syslog syslog log Note For an IBM AIX OS the event logs are not logged by default Refer to the Sun StorEdge 3000 Family Configuration Service User s Guide for more information about writing events to a logfile for an IBM AIX host Chapter 2 Using Sun StorEdge Diagnostic Reporter 13 Because the host can generate a large amount of messages it is possible to exceed the mail size limit allowed by some SMTP servers Sun StorEdge Diagnostic Reporter limits the size of the host event log to 5 Mbyte This limit can be changed by defining the mail size limit attribute of the smtp element in ssdgrpt_cfg xml The following table lists the location of this file for each OS TABLE 2 3 ssdgrpt_cfg xml File Location
8. 0 Family Diagnostic Reporter 2 4 Users Guide March 2007 7 To specify the trap messages to be reported select the Trap Information tab and click Add In the Add Trap dialog box select and enter the desired parameters according to the information in TABLE 2 1 en Trap information Content all fe AML Format Trap Type ie Event CC Periodic Property of event type trap Property of periodic trap Win interval between mailsf HH h tdi po Active trap events Information event Warning event _ Critical event Mail information use encrypt pager enabled mail to PO Cancel Chapter 2 Using Sun StorEdge Diagnostic Reporter 9 As a minimum select a trap event enter the minimum interval between mails and enter one email address To enter multiple email addresses separate each address with a space comma or semicolon TABLE 2 1 Parameter Content XML Format Trap type Minimum interval between mails Active trap events Periodic trap type Checkbox use encrypt Checkbox pager enabled Checkbox no content mail to Trap Information Parameters Values Description Specifies the information to include in the email body Values all event log report hosteventlog If you select an event trap and Minimum interval is 0 or the Content must be Event To select periodic trap Content cannot be Event Select to generate the email and report in XML format
9. OS ssdgrpt_cfg xml Location Solaris Linux and HP UX OS opt SUNWsscs ssdiagreporterd Microsoft Windows OS lt install path service where the de fault install path is C Program Files Sun ssdgrpt IBM AIX opt SUNWsscs ssdiagreporterd For example to define the host event log size limit to 1 Mbyte 1 Mbyte 1024 x 1024 1048576 define the mail size limit attribute as follows lt smtp auth false username password XXXX mail size limit 11048576 from test sina com gt smtp sina com lt smtp gt Note If the mail size limit attribute is not defined Sun StorEdge Diagnostic Reporter uses the default value of 5 Mbyte 14 Sun StorEdge 3000 Family Diagnostic Reporter 2 4 User s Guide e March 2007 To Set Up the Report Tool The report capability enables you to generate a report that contains the configuration of all locally attached arrays The following steps describe how to set up the report tool on UNIX systems On a UNIX OS configure the local host to monitor the locally attached arrays DA From the main Sun StorEdge Configuration Service window choose Array Administration Controller Assignment The Assign Server to Manage a RAID Controller window is displayed ex Select a server from the Server to manage this controller list and click Apply This enables the selected server to manage an array controller It also disables all other servers listed from managing the same array
10. ages from Sun StorEdge Diagnostic Reporter it might need to be stopped and restarted UNIX OS There are three conditions under which Sun StorEdge Diagnostic Reporter stops working and does not report its condition m If the Sun StorEdge Configuration Service agent fails or is stopped and restarted Sun StorEdge Diagnostic Reporter stops working m If the Sun StorEdge Diagnostic Reporter Config Tool is running and the daemon is stopped and restarted a condition might occur whereby the Config Tool can no longer communicate with the daemon m If the Sun StorEdge Configuration Service agent fails or is stopped the Sun StorEdge Diagnostic Reporter daemon does not detect it stops sending email messages and continues to show that Sun StorEdge Diagnostic Reporter is still connected by displaying a green status The workaround is to stop and restart Sun StorEdge Diagnostic Reporter as explained in the following steps Note To start and stop the agents daemons you must have superuser administrator privileges v To Stop and Start Sun StorEdge Diagnostic Reporter on a Solaris Host or Linux Host Type etc init d ssdgrptd stop etc init d ssdgrptd start 18 Sun StorEdge 3000 Family Diagnostic Reporter 2 4 User s Guide e March 2007 To Stop and Start Sun StorEdge Diagnostic Reporter on a Windows 2000 or Windows 2003 Host To start the agent software on a Windows 2000 host choose Start Programs Administrat
11. d Sun StorEdge Configuration Service If this password has not already been set you must set it before continuing Refer to the Sun StorEdge 3000 Family Configuration Service User s Guide for details e Click Apply 6 Sun StorEdge 3000 Family Diagnostic Reporter 2 4 Users Guide March 2007 l Server List Configuration Serwer List Serwer Information techtest 206 656 181 212 techtest Metwork Information 206 656 181 212 GEI Login Information ade em me The server Name and IP Address are displayed in the Server List The Config Tool can access multiple servers but can only connect to one server and one service at a time If you do not specify a password for each server you are asked for a password each time you reconnect to a server 3 Click Close 4 To connect to a server choose Servers Connect to DR Agent and then select the desired server from the list that is displayed Diagnostic Reporter Configuration Tool Severs Help Connectto DR Agent k techtest 206 6 181 212 Server List Setup i E AN Exit Gtk SMTP information Note The Sun StorEdge Diagnostic Reporter agent must be running in order to connect to the server Refer to the Sun StorEdge 3000 Family Software Installation Guide for instructions on starting the agent Chapter 2 Using Sun StorEdge Diagnostic Reporter 7 5 Click the Basic Information tab to enter information used for the email server and event messages
12. demarks or registered trademarks of Sun Microsystems Inc in the U S and in other countries U S Government Rights Commercial use Government users are subject to the Sun Microsystems Inc standard license agreement and applicable provisions of the FAR and its supplements DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Copyright 2002 2007 Dot Hill Systems Corporation et d autres 2200 Faraday Avenue Suite 100 Carlsbad Californie 92008 Etats Unis Tous droits r serv s Sun Microsystems Inc et Dot Hill Systems Corporation peuvent avoir les droits de propri t intellectuels relatants a la technologie incorpor e dans le produit qui est d crit dans ce document En particulier et sans la limitation ces droits de propri t intellectuels peuvent inclure un ou plus des brevets am ricains num r s a http www sun com patents et un ou les brevets plus suppl mentaires ou les applications de brevet en attente dans les Etats Unis et dans les autres pays Ce produit ou document est prot g par un copyright et distribu avec des licences qui en restreignent l utilisation la copie la distribution et la d compilation Aucune partie de ce produit ou document ne peut tre rep
13. e include the title and part number of your document with your feedback Sun StorEdge 3000 Family Diagnostic Reporter 2 4 User s Guide part number 817 3338 16 Preface ix x Sun StorEdge 3000 Family Diagnostic Reporter 2 4 Users Guide e March 2007 CHAPTER 1 Overview This chapter introduces Sun StorEdge Diagnostic Reporter Topics covered in this chapter include a Installing Sun StorEdge Diagnostic Reporter on page 1 a What is Sun StorEdge Diagnostic Reporter on page 1 m How Sun StorEdge Diagnostic Reporter Operates on page 3 Installing Sun StorEdge Diagnostic Reporter For installation instructions refer to the Sun StorEdge 3000 Family Software Installation Guide What is Sun StorEdge Diagnostic Reporter Instead of keeping the Sun StorEdge Configuration Service console running in the foreground you can use Sun StorEdge Diagnostic Reporter as a companion utility of Sun StorEdge Configuration Service that runs as a background service that sends messages when triggered events occur from the hosts and arrays to specified email addresses Using Sun StorEdge Diagnostic Reporter you can m Define the types of message traps sent m Define the timing of messages sent 2 m Send encrypted messages m Receive messages and decrypt encrypted messages on the Mail Receiver Tool which functions as an email viewing program if you do not have a program such as Microsoft Outlook on the receiving computer T
14. figuration 6 Host Event Log 13 v To Set Up the Report Tool 15 v To Set Up the Mail Receiver Tool 16 Troubleshooting 18 v To Stop and Start Sun StorEdge Diagnostic Reporter on a Solaris Host or Linux Host 18 v To Stop and Start Sun StorEdge Diagnostic Reporter on a Windows 2000 or Windows 2003 Host 19 v To Stop and Start Sun StorEdge Diagnostic Reporter an HP UX Host 19 v To Stop and Start Sun StorEdge Diagnostic Reporter on an IBM AIX Host 19 iv Sun StorEdge 3000 Family Diagnostic Reporter 2 4 Users Guide March 2007 Preface This guide explains how to use Sun StorEdge Diagnostic Reporter as a companion utility to Sun StorEdge Configuration Service For information about installing Sun StorEdge Diagnostic Reporter refer to the Sun StorEdge 3000 Family Software Installation Guide Unless otherwise specified the Sun StorEdge 3120 SCSI array Sun StorEdge 3310 SCSI array Sun StorEdge 3320 SCSI array Sun StorEdge 3510 FC array and Sun StorEdge 3511 SATA array are referred to as the array or arrays This guide is written for experienced system administrators who are familiar with Sun hardware and software products How This Book Is Organized This book covers the following topics Chapter 1 introduces Sun StorEdge Diagnostic Reporter and provides an overview about how it operates Chapter 2 provides steps on how to set up Sun StorEdge Diagnostic Reporter Using UNIX Commands This document might not contain inf
15. ive Tools Computer Management To start the agent software on a Windows 2003 host choose Start Administrative Tools Computer Management Alternatively you can right click My Computer and select Manage Click Services amp Applications Select the Sun StorEdge Diagnostic Reporter Server and right click the service you want to stop or start To Stop and Start Sun StorEdge Diagnostic Reporter an HP UX Host Type sbin init d ssdgrptd stop sbin init d ssdgrptd start To Stop and Start Sun StorEdge Diagnostic Reporter on an IBM AIX Host Type usr sbin ssdgrptd stop usr sbin ssdgrptd start Chapter 2 Using Sun StorEdge Diagnostic Reporter 19 20 Sun StorEdge 3000 Family Diagnostic Reporter 2 4 Users Guide March 2007
16. o use Sun StorEdge Diagnostic Reporter throughout the storage data network install it as a service on each computer that has a controlling Sun StorEdge Configuration Service agent a controlling agent is the only agent that talks to a specific array One major benefit of installing Sun StorEdge Diagnostic Reporter on all host computers is that it can be configured to ping each computer periodically and to send a single point of failure message from a Sun StorEdge Configuration Service agent to the specified email addresses when a host fails Sun StorEdge Diagnostic Reporter includes the following components m Sun StorEdge Diagnostic Reporter agent daemon Operates in background mode continuously on the computer where it is installed The daemon can be installed and used on any computer where Sun StorEdge Configuration Service is running m Sun StorEdge Diagnostic Reporter Config Tool UI A utility that configures the types of message traps that are sent to the Sun StorEdge Configuration Service agent and that are sent to a specific email address as an alert or for informational purposes Also known as the UI user interface m Sun StorEdge Diagnostic Reporter Mail Receiver Tool Displays the messages that are collected Also known as the POP3 Mail Receiver Note To ensure that Sun StorEdge Configuration Service receives email refer to the Email and SNMP appendix in the Sun StorEdge 3000 Family Configuration Service U
17. onfig utility can be open at a time The configuration information is saved in a file named ssdgrpt_cfg xml See Host Event Log on page 13 for the location of this file Note To implement any configuration change to a service you must be connected to a Sun StorEdge Diagnostic Reporter server and you must click Save Configuration after you have completed the changes v To Set Up the Configuration 1 Start Sun StorEdge Diagnostic Reporter m Ona Solaris Linux HP UX or IBM AIX OS type ssdgrptui m Ona Windows 2000 OS choose Start Programs Sun StorEdge 3000 Family Diagnostic Reporter Config Tool m On a Windows 2003 OS choose Start gt All Programs Sun StorEdge 3000 Family Diagnostic Reporter Config Tool If you have previously configured and connected to one daemon the Config Tool automatically connects to the server that you last used 2 For the first time installation you must first set up a connection between the Config Tool and a server where a daemon is running a To create a server connection choose Servers Server List Setup b In the Server List Configuration dialog box click Add and enter the daemon server name and IP address c Keep the default port number which is displayed automatically and is used by the Config Tool UI to communicate with the daemon d Type the ssconfig login password for the server This is the same login password that was set when you installe
18. ormation on basic UNIX commands and procedures such as shutting down the system booting the system and configuring devices Refer to the following for this information m Software documentation that you received with your system m Solaris operating system documentation which is at http docs sun com vi Shell Prompts Shell C shell C shell superuser Bourne shell and Korn shell Bourne shell and Korn shell superuser Prompt machine names machine name gt Sun StorEdge 3000 Family Diagnostic Reporter 2 4 Users Guide March 2007 Typographic Conventions Typeface Meaning AaBbCc123 The names of commands files and directories on screen computer output AaBbCc123 What you type when contrasted with on screen computer output AaBbCc123 Book titles new words or terms words to be emphasized Replace command line variables with real names or values 1 The settings on your browser might differ from these settings Examples Edit your login file Use 1s a to list all files You have mail 5 su Password Read Chapter 6 in the User s Guide These are called class options You must be superuser to do this To delete a file type rm filename Related Documentation The following table contains a list of related software documentation For a complete list of all related documentation refer to the Sun StorEdge 3000 Family Installation Operation and Service Manual for your a
19. roduite sous aucune forme par quelque moyen que ce soit sans l autorisation pr alable et crite de Sun et de ses bailleurs de licence s il y en a Le logiciel d tenu par des tiers et qui comprend la technologie relative aux polices de caract res est prot g par un copyright et licenci par des fournisseurs de Sun Des parties de ce produit pourront tre d riv es des syst mes Berkeley BSD licenci s par l Universit de Californie UNIX est une marque d pos e aux Etats Unis et dans d autres pays et licenci e exclusivement par X Open Company Ltd Sun Sun Microsystems le logo Sun Sun StorEdge AnswerBook2 docs sun com et Solaris sont des marques de fabrique ou des marques d pos es de Sun Microsystems Inc aux Etats Unis et dans d autres pays LA DOCUMENTATION EST FOURNIE EN L TAT ET TOUTES AUTRES CONDITIONS DECLARATIONS ET GARANTIES EXPRESSES OU TACITES SONT FORMELLEMENT EXCLUES DANS LA MESURE AUTORISEE PAR LA LOI APPLICABLE Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALITE MARCHANDE A L APTITUDE A UNE UTILISATION PARTICULIERE OU A L ABSENCE DE CONTREFA ON Ob ass A Adobe PostScript Contents Preface v Overview 1 Installing Sun StorEdge Diagnostic Reporter 1 What is Sun StorEdge Diagnostic Reporter 1 How Sun StorEdge Diagnostic Reporter Operates 3 Using Sun StorEdge Diagnostic Reporter 5 Setting Up the Sun StorEdge Diagnostic Reporter Configuration 5 v To Set Up the Con
20. rray Title Sun StorEdge 3120 SCSI Array Release Notes Sun StorEdge 3310 SCSI Array Release Notes Sun StorEdge 3320 SCSI Array Release Notes Part Number 816 7955 819 7109 817 7660 Sun StorEdge 3510 FC Array and Sun StorEdge 3511 SATA Array Release Notes 817 6597 Sun StorEdge 3000 Family 2 4 Software Installation Guide 817 3764 Sun StorEdge 3000 Family RAID Firmware 4 2 User s Guide 817 3711 Sun StorEdge 3000 Family Configuration Service 2 4 User s Guide 817 3337 Sun StorEdge 3000 Family CLI 2 4 User s Guide 817 4951 Preface vii Accessing Sun Documentation All Sun StorEdge 3000 family documentation is available online in both PDF and HTML format at the following location http www sun com products n solutions hardware docs Network _ Storage Solutions Workgroup The following locations are specific for the SCSI FC and SATA arrays http www sun com products n solutions hardware docs Network Storage Solutions Workgroup 3120 http www sun com products n solutions hardware docs Network Storage Solutions Workgroup 3310 http www sun com products n solutions hardware docs Network Storage Solutions Workgroup 3320 http www sun com products n solutions hardware docs Network Storage Solutions Workgroup 3510 http www sun com products n solutions hardware docs Network_Storage_Solutions Workgroup 3511 You can view print or purchase a broad selection of Sun documentation at http www s
21. ser s Guide for information on setting traps Sun StorEdge 3000 Family Diagnostic Reporter 2 4 Users Guide March 2007 How Sun StorEdge Diagnostic Reporter Operates After connecting to a Sun StorEdge Configuration Service agent Sun StorEdge Diagnostic Reporter receives any event from the agent if the event is assigned a trap condition then Sun StorEdge Diagnostic Reporter emails the event to the user specified email address Note For the Sun StorEdge 3120 SCSI array Sun StorEdge Diagnostic Reporter sends triggered event notification only for environmental failures and hard drive failures If Sun StorEdge Diagnostic Reporter cannot connect to any agent or the agent is offline it then tries to discover the agent every five minutes This prevents Sun StorEdge Diagnostic Reporter from being disconnected from the agent when network traffic is congested In the typical setup shown in FIGURE 1 1 the array hosts computers 1 2 and 3 are used with the array devices A B and C respectively Each host contains a Sun StorEdge Configuration Service agent and a Sun StorEdge Diagnostic Reporter daemon Each Sun StorEdge Diagnostic Reporter daemon can be configured by the Config Tool to send event messages to any email address shown as computer 5 which uses the Mail Receiver Tool to download the messages The Sun StorEdge Diagnostic Reporter Config Tool and the Sun StorEdge Configuration Service console can be located on an
22. tic Reporter daemon can connect to the Sun StorEdge Configuration Service agent the Service must provide the correct password for the ssconfig user After you have entered the agent parameters click Discard to cancel changes or click Apply to save the configuration Each agent listed in the agent sends the specified event messages to the Sun StorEdge Diagnostic Reporter Service where this configuration has been saved 9 After you create or edit any configuration click Save Configuration in the main window to save the configuration to Sun StorEdge Diagnostic Reporter Sun StorEdge Diagnostic Reporter Service restarts to read the configuration file again 12 Sun StorEdge 3000 Family Diagnostic Reporter 2 4 Users Guide e March 2007 10 To see the current status of each agent at a specific moment click Probe Configuration Service Agent in the main window In the Agent Information window the colored status buttons indicate if the Sun StorEdge Diagnostic Reporter Service is active with the Sun StorEdge Configuration Service agent on each agent server m Red Sun StorEdge Diagnostic Reporter cannot connect to the Sun StorEdge Configuration Service agent m Yellow Sun StorEdge Diagnostic Reporter is seeking the Sun StorEdge Configuration Service agent m Green Sun StorEdge Diagnostic Reporter is connected to the Sun StorEdge Configuration Service agent m None The Sun StorEdge Configuration Service agent information has
23. un com documentation viii Contacting Sun Technical Support For late breaking news and troubleshooting tips review the release notes for your array located at the appropriate link on the following page http www sun com products n solutions hardware docs Network Storage Solutions Workgroup If you have technical questions about this product that are not answered in the documentation go to http www sun com service contacting Sun StorEdge 3000 Family Diagnostic Reporter 2 4 Users Guide March 2007 To initiate or check on a USA only service request contact Sun support at 800 USA 4SUN To obtain international technical support contact the sales office of each country at http www sun com service contacting sales html 508 Accessibility Features The Sun StorEdge documentation is available in Section 508 compliant HTML files that can be used with assistive technology programs for visually impaired personnel These files are provided on the Documentation CD for your product as well as on the websites identified in the previous Accessing Sun Documentation section Additionally the software and firmware applications provide keyboard navigation and shortcuts which are documented in the user s guides Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions You can submit your comments by going to http www sun com hwdocs feedback Pleas
24. y computer on the network and are located on one computer 4 for convenience only Chapter1 Overview 3 Sun StorEdge Configuration Service agent Support host receives Sun StorEdge Diagnostic Reporter messages Sun StorEdge Diagnostic Reporter 9 Mail Receiver x Tool Kn Array host ZA Array host or server Array A Sun StorEdge Configuration Service agent Sun StorEdge Diagnostic Reporter Array B Sun StorEdge Configuration Service agent Sun StorEdge Diagnostic Reporter lt E Array C Sun StorEdge Diagnostic Reporter Config Tool Sun StorEdge Configuration Service console lt E Array D Array host FIGURE 1 1 Typical Sun StorEdge Diagnostic Reporter Setup 4 Gun StorEdge 3000 Family Diagnostic Reporter 2 4 Users Guide March 2007 CHAPTER 2 Using Sun StorEdge Diagnostic Reporter This chapter provides steps on using Sun StorEdge Diagnostic Reporter including the Report Tool and the Mail Receiver Tool Topics covered in this chapter include m Setting Up the Sun StorEdge Diagnostic Reporter Configuration on page 5 a To Set Up the Configuration on page 6 a To Set Up the Report Tool on page 15 a To Set Up the Mail Receiver Tool on page 16 a Troubleshooting on page 18 Setting Up the Sun StorEdge Diagnostic Reporter Configuration Only one instance of the C
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