HP Color LaserJet 2700 Series Printer Service Manual
Contents
1. Engine comm error The printer experienced an internal communication error EF NOTE This is a warning message only Output might be affected 1 Plug the printer into a different power outlet 2 Try a different power cord 3 Disconnect all cables except the power cord Turn the printer off and then on 4 Make sure all orange packing material has been removed from inside the printer HP supplies installed A new HP cartridge has been installed The printer returns to the Ready state after approximately 5 seconds No action necessary 186 Chapter6 Troubleshooting ENWW Control panel message Description Recommended action Incorrect lt color gt A color cartridge is installed in an incorrect slot Make sure each print cartridge is installed in the correct slot See Changing print cartridges on page 53 for more information Incorrect supplies Two or more print cartridges are installed in the incorrect slot Make sure each print cartridge is installed in the correct slot See Replacing supplies and parts on page 53 for more information Initializing This message appears when the printer is turned on and begins initialization No action necessary Insert or close tray X A tray is open and the printer is trying to print from another tray Close the tray indicated so that printing can continue B NOTE Tray 2 must be correctly2. installed in order to print from the MP tray or optional tray 3 Tray 2 1 Reconnect the following connectors e Driver PCA J210 and J201 e DC controller J1022 2 Replace the driver PCA 3 Replace the DC controller PCA Tray 3 1 Remove the 500 sheet feeder and reinstall it 2 Reconnect the following connectors e Driver PCA J410 and J401 e DC controller J1023 3 Replace the 500 sheet feeder PCA 4 Replace the DC controller PCA Install lt color gt cartridge The cartridge is either not installed or not correctly installed in the printer 1 Remove and reinstall the cartridge 2 Ifthe cartridge is installed correctly reconnect the following connectors e Driver PCA J201 and J401 e DC Controller J1022 and J1023 3 Replace the DC controller PCA Install supplies Two or more cartridges are missing Install the missing cartridges See Supply replacement guidelines on page 53 for more information ENWW Control panel messages 187 Control panel message Description Recommended action Invalid driver The driver is not correct for this printer Select the correct printer driver Press OK Jam in output bin A jam has occurred in the fuser area or the 1 Open the front door and top cover and output area clear the jam For more information alternates with see Jams on page 194 Open front door or top cover 2 Ifthe problem persists replace the fuse
3. the printer on and off Unauthorized lt color gt alternates with To accept press OK A new non HP supply has been installed This message appears until an HP supply is installed or you press OK If you believe that you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press OK The first pending print job will be cancelled ENWW Control panel messages 191 Control panel message Description Recommended action Unauthorized supply in use The printer has detected that a non HP If you believe you purchased an HP supply supply is currently installed and OK was go to www hp com go anticounterfeit alternates with pressed to override Service or repairs that are required as a result Ready of using non HP supplies are not covered under HP warranty Unexpected size in tray Media is loaded that is longer orshorterinthe 1 Press OK to print from a different tray feed direction than the size configured for the alternates with tray 2 To print from the current tray load the tray with the size and type indicated Load lt SIZE gt 3 If the message persists reconnect the Press OK following connectors e Relay PCA J7006 and J7001 e DC controller J1014 4 Replace the top of page sensor 5 Replace the DC controller PCA Ensure that all trays are configured correct
4. 63 Error rotation J208 on the driver PCA are seated correctly 2 Replace the yellow print cartridge drive motor 3 Replace the driver PCA 59 73 Error An error occurred with the developer motor 1 Check that connectors J403 and J405 on the driver PCA are seated correctly 59 83 Error 2 Check that connector J1020 on the DC controller PCA is seated correctly 3 Check that connector J5008 on the fuser motor and J213 on the driver PCA are seated correctly 4 Replace the developer motor solenoid s 5 Replace the memory tag PCA 6 Replace the fuser 59 90 Error An error occurred with the ETB motor during 1 Check that connectors J5002 on the startup or rotation ETB motor and J206 on the driver PCA 59 A0 Error are seated correctly 2 Replace the ETB 3 Replace the driver PCA 59 C0 Error An error occurred with the developing 1 Check that the following connectors on separation drive assembly the driver PCA are seated correctly J403 J405 J213 2 Check that connector J1020 on the DC controller is seated correctly 3 Check that connector J5008 on the fuser motor is seated correctly 4 Replace the developing separation drive assembly 5 Replace the fuser 59 F0 Error The transfer rollers in the ETB are not 1 Check that the following connectors on engaged the driver PCA are seated correctly e J5002 on the ETB motor e J5011 on the transfer roller separation solenoid e J206 on the driver PCA e J1019 on the D
5. C controller 2 Replace the ETB motor 3 Replace solenoid SL5011 ENWW Control panel messages 185 Control panel message Description Recommended action 4 Replace the ETB 5 Replace the high voltage power supply PCA 79 Error Turn off then on A critical hardware error has occurred 1 Turn the printer off and then on 2 Reseat the firmware DIMM 3 Reseat the formatter 4 Replace the firmware DIMM 5 Replace the formatter 79 Service Error Turn off then on The DIMM is not compatible Install a supported DIMM See Accessories and supplies on page 239 Color disabled Using black only alternates with Ready The printer is set to print in black only but the job is in color Enable color printing on the System Setup menu Open the Print quality menu and set Restrict color to Enable color Device error A beam detect error has occurred 1 Press OK to continue Press OK 2 Ifthe message persists turn the printer off then on Door open If the top cover and front door are closed the Close the top cover and front door problem might be with the connections for the door detection switch 1 Make sure the top cover and front door are closed 2 Ifthe message persists make sure the following connectors are seated correctly On the driver PCA connectors J201 J202 and J203 On the DC controller connectors J1022 and J1024 3 Replace the DC controller PCA
6. Control panel messages Control panel message Description Recommended action 10 XXXX Supply Error The printer cannot read or write to atleastone 1 print cartridge memory tag or at least one Open the front door Reinstall memory tag is missing 2 Remove the print cartridges and then reinstall them XXXX Description 3 Close the front door 0000 Black e label memory error 4 Turn the printer off and then on 0001 Cyan e label memory error 5 Clean the memory controller PCA 0002 Magenta e label memory error contacts to the memory tag if they are dirty 0003 Yellow e label memory error 6 Replace the memory controller PCA if 1000 Black e label missing necessary 1001 Cyan e label missing 7 Replace the DC controller PCA if necessary 1002 Magenta e label missing 1003 Yellow e label missing 49 Error A critical firmware error has occurred 1 Turn the printer off and then on Turn off then on 2 Try printing a job from a different program If the job prints try printing a different file from the original program If the message appears only with a certain program or print job contact the software vendor for assistance 3 Ifthe message persists with different programs and print jobs disconnect all of the printer cables that connect to the network or the computer 4 Turn the printer off 5 Remove all memory DIMMs or third party DIMMs from the printer Do not remove the firmware DIMM in th
7. e lower slot J1 6 Remove the printer ElO card 7 Turn the printer on 8 Ifthe error does not persist install each DIMM and EIO device one at a time Turn the printer off and then on again after installing each device 9 Replace DIMMs and EIO devices as necessary 10 Reconnect all of the printer cables 11 Ifthe error persists replace the firmware DIMM 12 Replace the formatter and calibrate the printer 180 Chapter6 Troubleshooting ENWW Control panel message Description Recommended action WARNING The fuser is hot Turn the printer off and allow it to cool for approximately 10 minutes before removing the fuser 50 X Fuser Error A fuser error has occurred A Turn off then on X Description 1 Low fuser temperature 2 Fuser warmup service 50 1 Error 3 High fuser temperature 1 Verify the fuser is installed correctly and fully seated 4 Faulty fuser 2 Check that connector J6007 on the 7 Fuser pressure release mechanism failure fuser is seated correctly Replace the connector as necessary 8 Low fuser temperature subthermistor 3 Turn off the printer 9 High fuser temperature subthermistor 4 Remove the fuser 5 If there is no conduction in the main thermistor measure the resistance between fuser connectors J6007LA 1 and J6007LA 3 If the resistance is not 100 kohms to 3 Mohms replace the fuser 6 If there is no conduction in the fuser heater measure the resistance be
8. e registration rollers if they are damaged 5 Replace the pickup drive assembly 188 Chapter6 Troubleshooting ENWW Recommended action Control panel message Description 6 Replace the ETB motor 7 Replace the DC controller PCA Load paper All trays are empty Load the trays with the type and size for which they are configured Load tray The printer is processing a manual duplex Load the printed pages into the tray to print job and has printed the first sides The printer the second sides Press OK waits for you to load the pages into the tray to print the second sides Load tray lt TYPE gt lt SIZE gt alternates with Press OK for available media Tray X is either empty or configured for a type and size other than that specified in the job Press OK to print from another tray or load the tray with the correct media Tray 1 1 Reconnect the following connectors e Relay PCA J7003 and J7001 e DC controller J1014 2 Replace the tray 1 paper sensor 3 Replace the DC controller PCA Tray 2 1 Reconnect the following connectors e Relay PCA J7006 and J7001 e DC controller J1014 2 Replace the cassette paper sensor 3 Replace the DC controller PCA Tray 3 1 Reconnect the connector J4004 on the 500 sheet feeder PCA 2 Replace the paper feeder paper sensor 3 Replace the 500 sheet feeder PCA 4 Replace the DC controller Manual feed lt TYPE gt lt SIZE gt alternates wit
9. h Press OK for available media No media is in the multipurpose tray and a print job requires a specific type and size that is available in another tray Press OK to print from another tray ENWW Control panel messages 189 Control panel message Memory is low Press OK Description The printer has received more data from the computer than fits in available memory Recommended action 1 Press OK to continue printing B NOTE Data will be lost 2 Reduce the complexity of the print job to avoid this error 3 Adding memory to the printer might accommodate printing of more complex pages Misprint Press OK Print media has been delayed as it moves through the printer Press OK to clear the message Non HP lt color gt installed alternates with To accept press OK A new non HP supply has been installed This message appears until an HP supply is installed or you press OK If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press OK Non HP supply in use alternates with Ready The printer has detected that a non HP supply is currently installed but OK was pressed to override If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a resu
10. its sleep mode Remove shipping locks from all cartridges If all the shipping locks have been removed the problem might be with the connectors on the DC controller PCA 1 Remove all the print cartridges and check for orange shipping locks at each end of each cartridge Remove any that remain 2 Reinstall the print cartridges 3 On the DC controller make sure that connector J1020 is seated correctly 4 Replace the DC controller PCA Replace lt color gt cartridge The print cartridge has reached its end of life Printing will not continue until the cartridge is replaced Replace the print cartridge Replace supplies At least two print cartridges are out and need to be replaced Replace the print cartridges Replace supply Override in use alternates with Ready At least one print cartridge is out but printing is continuing Print quality problems might occur Order the identified supplies Replace supply Using black only alternates with Ready At least one color print cartridge is out Printing can continue but only the black cartridge is being used Order the identified supplies Sensor Error Turn off then on A problem has occurred with the top of page sensor 1 Turn the printer off wait 30 seconds and turn the printer on 2 Ifyou are using a surge protector remove it Plug the printer directly into the wall socket Always use the power switch to turn
11. lt of using non HP supplies are not covered under HP warranty Order lt color gt cartridge alternates with Ready The identified print cartridge is nearing the end of its useful life The printer is ready and will print for the estimated number of pages indicated Order the identified print cartridge Printing will continue until Replace lt color gt cartridge appears EA NOTE Estimated pages remaining is based on historical page coverage with this supply NOTE To prevent this message from appearing in the System Setup menu select Cartridge low and set the Low threshold to 0 Order supplies alternates with Ready More than one supply item is low Order the supplies Printing can continue until Replace supplies appears Output bin full alternates with Remove all paper from bin The output bin is full Printing cannot continue 1 Empty the output bin Printing resumes automatically 2 Ifthe message persists replace the output bin full sensor 3 Replace the DC controller PCA Page too complex Press OK The printer cannot process the page Press OK to continue printing the job but output might be affected 190 Chapter6 Troubleshooting ENWW Control panel message Description Recommended action PowerSave on The printer is in the sleep mode Any button press or data received clears the sleep mode No action necessary The printer automatically ex
12. ly before printing again 192 Chapter6 Troubleshooting ENWW
13. r 3 Replace the DC controller PCA Jam in print paper path A jam has occurred inside the front door 1 Open the front door and clear the jam For more information see Jams alternates with on page 194 Open front door and clear jam 2 Ifthe problem persists replace the ETB 3 The drive gears might be damaged If they are replace the pickup drive assembly 4 Replace the DC controller PCA Jam in print paper path A jam has occurred in the fuser area or the 1 Open the front door and top cover and drum area clear the jam For more information alternates with see Jams on page 194 Open front door or top cover 2 Ifthe problem persists replace the fuser 3 Replace the DC controller PCA Jam in print paper path A jam has occurred in the input area fromthe 1 Open the tray and the front door and indicated tray or inside the front door clear the jam For more information alternates with see Jams on page 194 Open tray X or front door 2 Ifthe tray 1 pickup roller is worn replace it 3 Clean the separation pad and replace it if necessary 4 Replace the MP tray pickup assembly 5 Replace the ETB motor 6 Replace the DC controller PCA Jam in tray X A page is jammed in the tray that is indicated 1 Open the tray and clear the jam For more information see Jams alternates with on page 194 Clear jam and then press OK 2 Ifthe pickup rollers are worn replace them 3 Clean the separation pad and replace it if necessary 4 Replace th
14. requency is not 40 to 70 Hz 2 Replace the low voltage power supply PCA 3 Replace the DC controller PCA 50 7 Error 1 Verify the fuser is installed correctly and fully seated 2 Check that fuser connector J705 fuser motor connector J5008 and driver PCA connector J213 are seated correctly 3 Replace the fuser drive assembly 4 Replace the DC controller PCA 50 8 Error 1 Verify the fuser is installed correctly and fully seated 2 Check that connector J6007 on the fuser is seated correctly Replace the connector as necessary 3 Turn off the printer 4 Remove the fuser 5 If there is no conduction in the subthermistor measure the resistance between fuser connectors J6007LA 1 and J6007LA 3 If the resistance is not 182 Chapter6 Troubleshooting ENWW Control panel message Description Recommended action 100 kohms to 3 Mohms replace the fuser 6 If there is no conduction in the fuser heater measure the resistance between fuser connectors J6007LAF 1 and J6007 2 If the resistance is not 5 ohms to 1 kohms 100 to 127 V or 20 ohms to 1 kohms 220 to 240 V replace the fuser 7 Replace the DC controller PCA 50 9 Error 1 Verify the fuser is installed correctly and fully seated 2 Check that connector J6007 on the fuser is seated correctly Replace the connector as necessary 3 Turn off the printer 4 Remove the fuser 5 Measure the resistance between fuser connec
15. rn the printer off then on startup or rotation 59 40 Error 2 Check that connectors J5008 on the fuser motor and J213 on the driver PCA are seated correctly 3 Replace the fuser 4 Replace the fuser drive motor 59 50 Error An error occurred with the black print 1 Check that connectors J5006 on the cartridge drive motor during startup or black print cartridge drive motor and 59 60 Error rotation J208 on the driver PCA are seated correctly 2 Replace the black print cartridge drive motor 3 Replace the driver PCA 59 51 Error An error occurred with the cyan print 1 Check that connectors J5004 on the cartridge drive motor during startup or cyan print cartridge drive motor and 59 61 Error rotation J207 on the driver PCA are seated correctly 2 Replace the cyan print cartridge drive motor 3 Replace the driver PCA 59 52 Error An error occurred with the magenta print 1 Check that connectors J5003 on the cartridge drive motor during startup or magenta print cartridge drive motor and 59 62 Error rotation J207 on the driver PCA are seated correctly 2 Replace the magenta print cartridge drive motor 3 Replace the driver PCA 184 Chapter6 Troubleshooting ENWW Control panel message Description Recommended action 59 53 Error An error occurred with the yellow print 1 Check that connectors J5005 on the cartridge drive motor during startup or yellow print cartridge drive motor and 59
16. tors J6007LA 2 and J6007LA 3 If the resistance is not 100 kohms to 3 Mohms replace the fuser 6 Replace the DC controller PCA 51 XX Error A printer error has occurred 1 Press OK to continue Turn off then on X Description 2 Ifthe message persists turn the printer off and then on 2 laser 3 Reseat DC controller connectors J1010 Y Description J1012 and J1021 0 Black 4 Replace the flat cable 1 Cyan 5 Replace the DC controller PCA as necessary 2 Yellow 3 Magenta 54 XX Error An error has occurred with one of the toner 1 Make sure that connector J1020 on the level sensors DC controller is seated correctly XX Description 2 Replace the DC controller PCA 15 Yellow 16 Magenta 17 Cyan 18 Black ENWW Control panel messages 183 Control panel message Description Recommended action 55 X Error Turn off then on A communication error between the DC controller and the formatter has occurred 1 Turn the printer off 2 Reconnect the connector between the DC controller and the formatter 3 Replace the DC controller PCA 56 XX Error One of the trays is installed incorrectly Make sure tray 2 and optional tray 3 are completely closed 57 XX Error A printer fan error has occurred 1 Check that connector J1008 on the DC Turn off then on controller is seated correctly 2 Replace the fan 3 Replace the DC controller PCA 59 30 Error An error occurred with the fuser motor during 1 Tu
17. tween fuser connectors J6007LAF 1 and J6007 2 If the resistance is not 5 ohms to 1 kohms 100 to 127 V or 20 ohms to 1 kohms 220 to 240 V replace the fuser 7 Replace the DC controller PCA 50 2 Error 1 Verify the fuser is installed correctly and fully seated 2 Check that connector J6007 on the fuser is seated correctly Replace the connector as necessary 3 Turn off the printer 4 Remove the fuser 5 If there is no conduction in the subthermistor measure the resistance between fuser connectors J6007LA 2 and J6007LA 3 If the resistance is not 100 kohms to 3 Mohms replace the fuser 6 If there is no conduction in the fuser heater measure the resistance between fuser connectors J6007LAF 1 and J6007 2 If the resistance is not 5 ohms to 1 kohms 100 to 127 V or 20 ENWW Control panel messages 181 Control panel message Description Recommended action ohms to 1 kohms 220 to 240 V replace the fuser 7 Replace the DC controller PCA 50 3 Error 1 Verify the fuser is installed correctly and fully seated 2 Check that connector J6007 on the fuser is seated correctly Replace the connector as necessary 3 Turn off the printer 4 Remove the fuser 5 Measure the resistance between fuser connectors J6007LA 1 and J6007LA 3 If the resistance is not 100 kohms to 3 Mohms replace the fuser 6 Replace the DC controller PCA 50 4 Error 1 Improve the power supply if the power supply f
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