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ITB13-012 - InfinitiG37.com
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1. QY INFINITI SERVICE BULLETIN COPYRIGHT NISSAN NORTH AMERICA INC Classification Reference Date EL13 012 I1TB13 012 April 3 2013 INFINITI LOCK UNLOCK REQUEST BUTTON ON OUTSIDE DOOR HANDLE DOES NOT RESPOND APPLIED VEHICLES Infiniti vehicles With user configurable Intelligent Key Lock Unlock on outside door handle SERVICE INFORMATION The Lock Unlock request buttons that are located on the outside door handles of vehicles with Intelligent Key can be disabled or enabled through either the Comfort amp Conv settings of the Audio Visual Navigation system or through the Combination Meter settings depending on the vehicle model year and trim level IMPORTANT e See the owner s manual for model and year specific user configurable options e Notall vehicles that have Intelligent Key or lock unlock request buttons located on the outside door handles have a user configurable option to allow this feature to be enabled or disabled lf the lock unlock request buttons do not operate but the intention is for this feature to be active e Confirm that Intelligent Key Lock Unlock Audio Visual Navigation system or l Key Door Lock Combination Meter has been enabled and is ON in the Comfort amp Conv Settings or Combination Meter vehicle settings as applicable e See figures 1 2 3 and 4 on page 2 for examples NOTE In some instances this feature may be unintentionally disabled Ple
2. this feature is already enabled or after being enabled the Lock Unlock request buttons will not respond further diagnostic may be necessary gt Refer to the appropriate diagnostic section of the Electronic Service Manual for further diagnostics 2 3 ITB13 012 User configurable lock unlock request buttons through Combination Meter Figures 3 and 4 are examples of a vehicle with user configurable settings found in the Combination Meter system and are for reference only gt fa 300 mites et 300 miles Vehicle Settings Wiper with Speed EKey Door Lock On Selective Unlock Settings Maintenance Alarms Shs Figure 4 RAE Figure 3 To access Intelligent Key Lock Unlock through applicable Combination Meter systems See the owner s manual for model and year specific user configurable options e Select Settings with Page up button for Vehicle Information Display on steering wheel and then select ENTER Figure 5 ENTER push straight in to select e Once in Settings Scroll to Vehicle Settings with up down toggle on steering wheel and then select ENTER again Toggle up or down to scroll r j ae e Scroll through Vehicle Settings until l Key Door Lock is highlighted and confirm that it is ON e If itis not ON and it is the intent to enable this feature change this setting from OFF to ON and then BACK out of Settings e Confirm that the Lock Un
3. ase verify the status of this feature before any further diagnostic is performed Infiniti Bulletins are intended for use by qualified technicians not do it yourselfers Qualified technicians are properly trained individuals who have the equipment tools safety instruction and know how to do a job properly and safely NOTE If you believe that a described condition may apply to a particular vehicle DO NOT assume that it does See your Infiniti dealer to determine if this applies to your vehicle 1 3 User configurable lock unlock request buttons through Audio Visual Navigation system Figures 1 and 2 are examples of a vehicle with user configurable settings found in the Audio Visual Navigation system and are for reference only slide Driver Seat Back on Exit Oe _ Return All Settings to Default F ohms and Beeps Others Adjust comfort amp convenience settings TPiso275q Off will deactivate Smart Key for doors E 1 Figure 2 To access Intelligent Key Lock Unlock through applicable Audio Visual Navigation systems See the owner s manual for model and year specific user configurable options e Select Settings Comfort amp Conv and then confirm that Intelligent Key Lock Unlock is ON e If itis not ON and it is the intent to enable this feature change this setting from OFF to ON and then BACK out of Settings e Confirm that the Lock Unlock request buttons are now functioning e f
4. lock request buttons are now are now functioning Figure 5 e f this feature is already enabled or after being enabled the lock unlock request buttons will not respond further diagnostic may be necessary gt Refer to the appropriate diagnostic section of the Electronic Service Manual for further diagnostics 3 3 ITB13 012
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