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BroadAccess Maintenance Guide

1. 6 2 Setting Up a Database of Performance Monitoring Statistics 189 6 3 Viewing Performance Monitoring Statistics 191 6 3 1 Viewing ADSL Performance 192 6 3 2 Viewing G SHDSL Performance 200 6 3 3 Viewing ATM Uplink and Bridge Port Statistics and Learned MACS for the IP UL x Card 203 6 3 4 Viewing ATM Performance 209 6 3 5 Viewing SDH Link Performance 217 6 3 6 Viewing PDH Link Performance 221 6 3 7 Viewing PCM EI Link Performance 225 6 3 8 Viewing HDSL Link Performance 224 6 3 9 Viewing Ethernet Service Performance Monitoring 1 230 6 4 Setting up Threshold Crossing Alerts 231 6 5 Viewing Traffic Reports 232 6 5 1 Current Active Lines 232 0 9 2 Daily Usage 234 6 5 3 Current Traffic 235 6 5 4 Peak Hour Report 237 6 5 5 Hour of Interest Report 238 Glossary of Terms 243 Index 247 P N 760 000731 Rev A March 2006 Page iii Table of Contents List of Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Page iv BroadAccess Standard Cage General View and Card Locations Window Configuration Tree Phone Book Window
2. Figure 42 ATM Cross Connect Performance Monitoring Window Table 154 ATM Cross Connect Performance Monitoring Window Settings Screen Element Options Description Default Refresh button Refreshes the data displayed in the window Report button Lets you print a report of the statistics displayed in the window You can also do a print preview set up page parameters and use the Report Designer feature to format the report before printing Export button Lets you export the statistics to a file The following file formats are available TXT XML HTML and Excel Data Source box Network Lets you view statistics live Network Element from the BroadAccess Element system Network Element Oracle DB option or statistics saved in the Oracle database Oracle DB More Rows Displays the next set of rows button of statistics saved in the database P N 760 000731 Rev A March 2006 Page 211 6 Performance Management Screen Element Collection button Displays the PM Archive Settings dialog box where you can enable archiving of the statistics collected for cross connections in the Oracle database For more information see Setting Up a Database of Performance Monitoring Statistics on page 189 Displays statistics collected so far during the current 15 minute interval Displays statistics collected so far toda Displays statistics collected for previous 15 minute interva
3. 31 Dec 39 31 Dec 39 31 Dec 99 31 Dec 99 31 Dec 39 31 Dec 99 31 Dec 99 31 Dec 99 31 Dec 99 5 ojojojojojojoljo 2500000000 2500000000 31 Dec 99 31 Dec 99 Figure 35 ADSL Performance Dialog Box Channel Fast Tab Interval Tab Table 147 ADSL Performance Window Channel Fast Tab and Channel Interleave Tab Settings Screen Description Element Refresh button Refreshes the data displayed on this tab Data Source Network Lets you view statistics live Network Element from the BroadAccess Element system Network Element Oracle DB or from the Oracle database Page 196 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Screen Element Collection Opens the PM Archive button Settings dialog box where you can enable archiving of the statistics collected for this port in the Oracle database For more information see Setting Up a Database of Performance Monitoring Statistics on page 189 More Rows Displays the next set of rows button of statistics saved in the database System Date Displays the on board date and Time and time currently configured in the NE Elapsed Time Displays the amount of time that has passed so far during this interval appears on Current 15 Minute or ATU R ATU C Current Day tabs only Displays the total amount of time when statistics were actually collected appears only on
4. Find Text Window Notes Window Line Tests Window BroadAccess Mini Cage General View and Card Locations 4 BroadAccess Standard Cage The ClearAccess Main Window and NE Operation Secondary 11 13 NE Operation Window s Status Bar 14 Customer Phones Editor Window 24 25 Field Chooser Dialog Box 27 Advanced Database Filter 29 Report Designer Dialog Box Options Tab 33 Report Designer Dialog Box Colors Tab 34 Report Designer Dialog Box Fonts Tab 35 Report Designer Dialog Box Behaviors Tab 36 Alarm Sound Control Dialog Box 38 Current Alarms Display in ClearAccess Main Window 41 Grouped Alarms Using One Column Heading 45 Grouped Alarms Using Two Column Headings 45 46 48 Alarm Archive Window 49 Alarm Archive Clean Out Dialog Box Now Tab 50 Alarm Archive Clean Out Dialog Box Schedule Tab 50 NE Alarm Configuration Window 54 Event Viewer Window 56 Configuration Log Window 59 166 Line Tests Window Choose Line Ports Dialog Box 170 Background Line Tests Dialog Box 171 Line Test Thresholds Dialog Box 172 Alarm Simulation Window 175 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Figure 32 External Alarm Settings Window 176 Figure 33 PM Collection Settings Dialog Box 190 Figure 34 ADSL Performance Dialog Box Physical Tab Interval Tab 193 Figure 35 ADSL Performance Dialog
5. Maintenance Guide P N 760 000731 Rev A BroadAccess Maintenance Guide Table of Contents List of Figures iv List of Tables vi 1 Introduction 1 1 1 Related Publications 2 1 2 Conventions and Terminology 2 2 BroadAccess System Overview 7 Logging In 9 4 User Interface 11 4 1 Configuration Tree 12 4 2 Work Area 13 4 3 Status Bar 14 4 4 Menus and Toolbars in the NE Operation Window 15 4 4 Menu Bar 15 4 4 2 Toolbar 19 4 4 3 Shortcut Menu 20 4 5 Finding Subscriber Ports 20 4 6 Creating Reports 26 4 6 1 Hiding Columns of Data in Tables 27 4 6 2 Using the Advanced Database Filter 28 4 6 3 Using the Report Designer 30 5 Fault Management 37 II Enabling and Disabling Audible Notification 37 2 25 Modifying the Audible Notification Sound 38 5 3 Alarm Color Codes and Symbols 39 5 4 Viewing Active Alarms 40 5 5 Filtering and Sorting Alarms 43 5 6 Searching for Specific Text in the Alarm Table 45 5 7 Acknowledging and Deacknowledging Active Alarms 47 5 8 Entering and Editing Free Text for a Specific Alarm 47 5 9 Viewing the Network s Alarm History 48 5 10 Viewing the Alarm Archive 48 P N 760 000731 Rev A Page i 000731a BA40 Maint Guide Rel 7 doc 3 22 2006 5 10 PM Table of Contents 5 11 Savin
6. TT Transmission Figure 1 BroadAccess Standard Cage General View and Card Locations P N 760 000731 RevA March 2006 Page 3 1 Introduction A 2 o N EML m hc HERR EE e z LS on Service Control i Transmission l Figure 2 BroadAccess Mini Cage General View and Card Locations Table 1 Element Naming Conventions used in the ClearAccess LCT and NE Operation Graphical User Interface Network Element a BroadAccess system NE is displayed in consisting of a Central Unit the title bar of the NE and one or more Remote Units Operation window corresponding to the NE C R U iti ooo U iti Oooo Unit Central or Remote Unit inthe CU 33 Page 4 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Explanation An NE can contain up to two cages in each CU RU or single side unit system In BroadAccess systems there are two types of cage a standard cage that contains up to 21 cards and a mini cage that contains up to 10 cards lt Unit gt Card Cage 1 07 lt Cage gt lt Slot gt RU 3 1 8 Refers to service cards in slots 1 15 Unit CP RU 5 CP lt Cage gt lt Slot gt 1 02 A B Refers to Control cards 1 and 2 lt Un
7. Do one of the following The alarm cleared Problem solved Replace the PSRG40 or PSDC40 card installed in the unit reporting the alarm with a PSRG E or PSDC E card Reduce the number of service Alarm still on Contact Customer cards installed in the unit reporting Support the alarm Table 105 PSTN DL Failure Relevant for the following Alarm IDs 309 Check Action Result Perform Indication Check that the V5 2 Link ID is Configuration Fix the configuration configured correctly in the wrong parameters as ClearAccess LCT V5 2 necessary Configuration window Check that configuration parameters for the Configuration Go to step 2 Link ID in the BroadAccess OK system match the Link ID parameters configured at the Local Exchange Check the physical cable Connections not Fix cables cable connections between the LI OK connections 4E1 LI 16E1 card connectors on the BroadAccess cage backplane and Connections OK Contact Customer the Local Exchange check that the Support cables are intact Page 146 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 106 Read Only Access to NEs using ClearAccess Client Relevant for the following Alarm IDs N A Check Action Result Perform Indication Do you have the appropriate Go to step 2 security authorization level to configure the NE Ask your system administrator to configure your User permissions to include the tasks you
8. Maintenance State Figure 9 Field Chooser Dialog Box P N 760 000731 Rev A March 2006 Page 27 4 User Interface 4 6 2 Using the Advanced Database Filter Page 28 The ClearAccess and LCT GUIs include an advanced database filter which lets you filter the rows displayed in a particular window so that only information relevant to your needs appears on the screen The filter is available for a variety of data types You can filter the display according to a combination of categories and sub categories The items that appear in the advanced database window vary depending on the type of data being filtered Each box in the advanced filter represents the columns that appear in the table which you want to filter Each box also includes the sub types which are displayed in the corresponding column For example e Example 1 if you are filtering the alarm table two possible sub types in the Acknowledged box are Yes and No If you want to display all the alarms in the network which have not been acknowledged you select the Acknowledged checkbox and the No checkbox e Example 2 if you want to display all unacknowledged alarms for G SHDSL lines you select the Acknowledged checkbox the No checkbox the Originator Type checkbox and the SHDSL Line checkbox When you have finished defining your filter click the Apply button and then the OK button to close the window If you want to save the filter for later use save it u
9. Originator Typ Es x 7 4 EXC 7 7 P4 7 7 7 7 7 7 7 P4 7 7 4 7 7 7 z hd ECL ZZ 00 lc 9 39 O Figure 21 Alarm Archive Window P N 760 000731 Rev A March 2006 Page 49 5 Fault Management m ST Alarm Archive Clean out Figure 22 Alarm Archive Clean Out Dialog Box Now Tab 5T Alarm Archive Clean out Figure 23 Alarm Archive Clean Out Dialog Box Schedule Tab Page 50 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 5 11 Saving Alarm Reports to File The alarm list displayed in the ClearAccess LCT main window s Work Area Active Alarms or History Alarms can be saved in XML HTML Excel or text file format Only the alarms displayed will be saved If you want to save all active alarms make sure that you have cancelled filtering before saving it to file To save an alarm report 1 2 Display either Active Alarms or History Alarms in the Work Area as required From the ClearAccess or LCT window s main menu bar select the Fault Save Alarms As menu option The Save Alarms dialog box is displayed Navigate to the folder of your choice if required Enter a file name for the alarm report Select the file format you require Click the Save button The alarm report is saved to file 5 12 Printing Alarm Reports The Print option lets you print out the alarms displayed in the Work Area according the filters currently selected Before you print the alarms you
10. Configuration Contact Customer OK Support Relevant for the following Alarm IDs 56 58 60 63 66 75 78 122 169 Check Action Result Perform Indication Are STMA alarms also reported in the system March 2006 Yes Fix STM4 problem first see STM4 Problem on page 153 If the STMI alarms do not clear go to step 2 Page 151 5 Fault Management Check Action Result Perform Indication Using ClearAccess LCT check whether the problem in the STM4 series card is a near end alarm or a remote alarm Go to the RU where the problem occurs If the alarm is a remote alarm note that the card reporting the alarm is not the card with the problem it is the card that transmits to the card reporting the problem that is causing the alarm On the backplane of the cage CU or RU physically set a fiber loop back by connecting the Tx and the Rx Alternatively use the management system to set a local loop back on the fiber link Replace the fiber cable or remove the software loop back Swap the STMA card if a backup card exists and then replace the failed STM4 card Go to the unit transmitting to the unit reporting the problem and replace the STMA card there Swap the CPT card STMI is reporting near end and remote alarms STM is reporting remote alarms only STM is reporting near end alarms only Go to step 7 Go to step 3 The alarm cleared UT mE um transmitt
11. Outgoing Incoming X Internal Usage 0 00 0 00 Peg Count 0 0 0 Blocked 0 0 Figure 52 Unit Current Traffic Table 163 Unit Current Traffic Window Settings Displays the number of time slots in use The number of time slots used to service outgoing allocations The number of time slots used to service incoming calls window For more information see Setting System Settings in the BroadAccess Configuration The number of time slots saved by internal calls twice the number of internal calls To display information about internal calls you must first select the Intra call check box in the System Settings Page 236 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Service State OK Displays the state of the ATB All Report for Last N Presents traffic information Minutes for the last N minutes where N is typically between 45 and 59 minutes Max TS Used The maximum number of time slots used simultaneously in this period Number of outgoing allocations incoming allocations and internal call allocations Number of calls that did not go through were blocked due to ATB state Refreshes current information displayed in the window You can display traffic information for the daily peak hour in the Peak Hour Report window Blocked Refresh button 6 5 4 Peak Hour Report Usage Accumulative time usage in hours in the unit grouped according to outgoing
12. P N 760 000731 Rev A Click the Choose Port button in the Line Tests window see Line Testing on page 164 for more information The Choose Line Ports dialog box is displayed Click on an RU A list of slots is displayed Click on a slot A list of ports is displayed Do one of the following Select the From gt To option and enter a range of port numbers in the Start Port and End Port boxes and click the Apply button Select the Selected option and then select checkboxes corresponding to the ports that you want to test and click the Apply button March 2006 Page 169 5 Fault Management x Jf Apply Cancel Selection Selected C From To Start Port gt o 0 0 0 End Port gt 0 0 0 0 Ga Cage 1 EH Cage 2 Ga backplane Ga Slot 1 Ga Slot 2 Ga Slot 3 cg LI32 RU amp Part 1 1 2 3 1 e Port 2 1 2 3 2 amp Port 3 1 2 3 3 amp Port 4 1 2 3 4 e Port 5 1 2 3 5 e Port 6 1 2 3 5 Q Pott 7 1 2 3 7 e Port 8 1 2 3 8 Figure 28 Line Tests Window Choose Line Ports Dialog Box 5 17 3 Performing External Line Tests The external line test feature lets you connect external test equipment to a subscriber line Ona system with distribution blocks connect line testing equipment to PHYS TIP and PHYS RING connectors as shown on the sticker on the inside of the MDF compar
13. Relevant for the following Alarm IDs 163 164 165 166 167 168 169 170 260 261 Check Action Result Perform Indication Is the optical fiber connected Go to step 2 properly to the ATM card No Fix connection March 2006 P N 760 000731 Rev A P N 760 000731 Rev A BroadAccess Maintenance Guide Check Action Result Indication Check the optical fiber between the ATM card and the ATM switch using an optical power meter Perform a loopback on the STM1 using ClearAccess LCT in the ATM card s STM1 UNI configuration window In ClearAccess LCT s ATM card s configuration window check that the parameters configured there match the parameters configured at the ATM switch for example SDH SONET scrambling If SDH SONET configuration is incompatible a LOP alarm may also be reported by the system If HEC configuration is incompatible an LCD alarm may also be reported by the system Table 112 STM1 Problem Check that the fiber optical cable connectors are properly connected If they are OK and there is still a problem with the cable replace the cable Problem with the cable No problem Go to step 3 with the cable Passed loopback Go to step 4 Failed loopback Fix or replace the fiber optic cables or connections remove the loop back Fix the configuration either in the BroadAccess system using ClearAccess LCT or at the ATM switch Configuration not correct
14. Element Fault Legacy Equipment External Line Fault V Originator Type V Severity v Gshdsl Line Critical v v Gshdsl Vc12 Interface Major HDSL NB4 Interface Minor Hdsl NB4 Line Isdn Card Isdn Line v LI 16 Card v LI 32 Card LI 8 N64 Card Clear All Apply Refresh Load Fiter Represents the sub types of data that can be displayed in each column of the table in the GUI You can select one or more sub types for your filter Figure 10 Advanced Database Filter P N 760 000731 Rev A March 2006 Page 29 4 User Interface 4 6 3 Using the Report Designer ClearAccess LCT lets you create reports from data collected by the system and allows you to present them in a number of formats using the Report Designer feature The following table lists the type of data from which you can create reports and how to access the Report Designer for each data type In addition some windows offer a Print Preview option and the Report Designer can also be accessed from the Print Preview window The Report Designer only modifies the way data is arranged when the reports are printed not how data is displayed in the ClearAccess LCT GUI Table 8 Report Types and Access
15. Open the IP Uplink window as explained in To access the IP Uplink window above 2 On the P Uplink window s menu bar select the Statistics option and then the ATM option To view Uplink statistics from the IP uplink 1 Open the IP Uplink window as explained in To access the IP Uplink window above 2 On the P Uplink window s menu bar select the Statistics option and then the Uplink option To view ATM or Ethernet bridge port statistics 1 Open the IP Uplink window as explained in To access the IP Uplink window above 2 Inthe ATM VCL Bridge Port table or Ethernet Bridge Port table right click on the row corresponding to the required Bridge Port and select the Port Statistics option To view Learned MACs for a bridge port 1 Open the IP Uplink window as explained in To access the IP Uplink window above 2 Inthe ATM VCL Bridge Port table or Ethernet Bridge Port table right click on the row corresponding to the required Bridge Port and select the Learned MACs option March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide IP_UPLINK 192 168 1 150 ATM Statistics Statistics rx err sic rx err parity rx err addr mismatch rx cells rx last unknown addr rx clp1 cells rx gfc cells tx cells tx clp1 cells tx efci cells rx oam cells rx rm cells tx oam cells Ex rm cells rx efci cells rx clpO cells tx clpO cells oooccocce cc cc ccc 00 Figure 38 IP Up
16. Performance Monitoring statistics viewed from the NE Operation window may also provide you with more detailed information If connection to the system using ClearAccess or LCT fails see ClearAccess LCT Not Working Direct Connection on page 106 If the problem is at the RU skip the checks at the CU and perform the recommended steps at the RU Check that the system is configured correctly using the NE Operation window for the BroadAccess system where the problem occurs Check physical cable connections backplane dipswitch configuration and LEDs at the CU Perform loopback tests at the CU Check physical cable connections backplane dipswitch configuration and LEDs at the RU Perform loopback tests at the RU Check HDSL doublers or PCM repeaters if they exist Replace cards at the CU and then at the RU if you are already at the RU site replace cards there first 5 16 3 Alarms Generated by BroadAccess Page 66 A The following table summarizes the alarm messages that can be generated by the BroadAccess system Note In addition to the alarms generated by the IP UL x card which are displayed in the alarm list more specific alarms for the card can be viewed in the card s configuration window For more information see Viewing Alarms Generated by the IP UL x Card in the BroadAccess Configuration Guide The alarms are arranged in this section according to their ID numbers which are displayed in the Alarm ID co
17. Refer to the cage installation instructions for the correct dipswitch settings If you change dipswitch settings reset the CPT card Check that the links are configured correctly using ClearAccess LCT and fix if necessary Table 62 Illegal Link Configuration Alarm does not Contact Customer clear Support Page 114 March 2006 P N 760 000731 Rev A Table 63 Input Voltage Alarm BroadAccess Maintenance Guide Relevant for the following Alarm IDs 106 A Note This alarm indicates that the DC power supply to the system is below the required level At the exchange there may be a problem with the power source to the cage At an RU in an outdoor cabinet the cause of this alarm could be that the system is running on batteries due to AC power failure and the batteries are running out of power Check Action Result Perform Indication Is the problem reported at the CU at an RU in an outdoor cabinet or an RU installed in a rack Check the voltage of the cables connected to the power connectors on the system backplane Normal ranges should be as follows CU using PSDCx cards 48V system 44V 2 60V system 55V 2 RU using PSRGx cards 48V system 47V 2 60V system 58 5V 2 Check that the power cable connectors are connected securely to the backplane connectors Check that the exchange s power source is providing power at the correct voltage Check that the correct type of cables are
18. Replace the service card Po The problem is solved Check the lines Problem on all lines Problem on one line Swap the CPT card The problem is solved Move the failed line to another The problem is solved port on the card Page 160 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 126 WDM Problem Relevant for the following Alarm IDs 270 271 272 273 P N 760 000731 Rev A Check Action Does the problem occur in a system installed on a multi CU ring Using ClearAccess LCT check whether the problem is in the WDM series card is a near end alarm or a far end alarm If the alarm is a far end alarm note that the card reporting the alarm is not the card with the problem it is the card that transmits to the card reporting the problem that is causing the alarm Physically set a fiber loop back to the location where the alarm was generated by connecting the Tx and the Rx Fix or replace the fiber optic cables or connections remove the loop back Reset the WDM card reporting the problem If the problem is not solved replace the card March 2006 Indication Yes Check the numbering of the CUs and if necessary renumber them with unique numbers using dipswitches 9 10 on the system backplane and reset the CPT card If the problem persists go to step 2 reporting near end and far end alarms WDM card is Go to step 6 reporting remote alarms only WDM card
19. Report button To export the statistics to file click the Export button P N 760 000731 Rev A March 2006 Page 221 6 Performance Management To enable archiving of the statistics for the link click the Collection button In the PM Archive Settings dialog box select the Polling on Current Port Interface is Active checkbox HDSL Properties Performance Data Source Network Element More Rows Report B Export bg Collection a Abbreviations BER lt 7 11E 10 Hour Quarters Hours Days HDSL Hour Quatters HDSL Daily Drag a column header here to group by that column Dae Time BEBs v ESs v sESss v EF5s v pMs v uT v Ee 18 45 00 10 Sep 03 18 30 00 0 900 0 0 10 Sep 03 18 15 00 0 0 0 900 0 0 10 Sep 03 18 00 00 0 0 0 900 0 0 Figure 46 PDH PCM E1 and HDSL Link Configuration Window Performance Tab Table 157 PDH PCM E1 and HDSL link Performance Tab Settings Data Source box Network Lets you display statistics Network Element live from the BroadAccess Element system Network Element Oracle DB or from the Oracle database Oracle DB More Rows Displays the next set of rows button of statistics saved in the database Report button Lets you print a report of the statistics displayed in the window You can also do a print preview set up page parameters and use the Report Designer feature to format
20. Screen Elements This font is used to indicate screen elements such as buttons menu options commands icons boxes fields and options which you can select in the graphical user interface For example the OK button the Performance menu or the Cage View option Shortcut Menu The Shortcut menu refers to a context sensitive menu which is accessed by clicking the right mouse button The commands displayed differ depending on the object on the screen that the mouse is pointing to when the right mouse button is clicked Sequence of Menu A sequence of menu options is indicated using the pipe I Options Note Caution symbol For example View Alarm History means you should click View on the menu bar and then select the Alarm History option This font indicates file names Path Name or This font indicates a path name on a computer or text that you Typed Text have to type lt Key gt This convention indicates the name of the key on the keyboard that you need to press for example lt Enter gt refers to the Enter key Simultaneous key strokes are represented by a plus sign between key names For example Ctrl lt A gt indicates that you press the Ctrl key and the A key at the same time Notes contain information about special circumstances Cautions indicate operations or steps that could induce a safety problem in a managed device destroy or corrupt information or interrupt or stop network or clie
21. allocations incoming calls and internal calls To view the peak hour report 1 Point to a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select the NE Operation option The NE Operation window is displayed 3 On the Configuration Tree select a RU or CU The unit icon becomes a hand icon 4 From the Menu Bar select the Performance option then the Traffic option then the Unit Peak Hour Traffic option The Peak Hour Report window of the unit you selected is displayed 5 From the drop down list box in the Peak Hour Report window select the day for which the peak hour report you require The day you select is relative to the date that appears in the Start Hour box P N 760 000731 Rev A March 2006 Page 237 6 Performance Management Peak Hour Report RU 1 x 3 Refresh Start Hour 5 Sep 03 00 00 00 Today M Max TS Used f Outgoing Incoming Internal Usage 0 00 0 00 Peg Count 0 0 n Blocked 0 D Figure 53 Unit Peak Hour Report Table 164 Peak Hour Report Window Settings Start Hour The time at which the peak hour starts Max TS used The maximum number of time slots used in this period Accumulative time usage in hours of time slots in the unit grouped according to outgoing allocations incoming calls and internal calls Number of outgoing allocations incoming allocations and internal call allocations Number of calls that did not go through were bloc
22. are measured on the STM4 cards in each of the units on the SDH ring This provides a diagnostic tool for detecting problems in a particular segment of the SDH ring For more information about viewing these statistics see Viewing SDH Link Performance on page 217 ATM performance on the link between the ATM card and the ATM network performance statistics are collected from the ATM uplink which provide a diagnostic tool for detecting problems on the uplink between the system and the network For more information see Viewing STM1 ATM Performance on the ATM Uplink to the Network on page 214 March 2006 Page 209 6 Performance Management 6 3 4 1 Viewing ATM Cross Connect Performance Page 210 You can view performance monitoring statistics for ATM individual cross connections using the ATM Cross Connect Performance Monitoring window Statistics are collected for the following time frames Current Quarter statistics collected so far in the current 15 minute interval Current Day statistics collected so far today Interval Quarter statistics collected for previous 15 minute intervals Statistics are displayed for the last two intervals Interval Day statistics collected for previous day 24 hour interval The statistics that are collected provide you with information about the number of cells received and transmitted at the Network End and the User End and traffic policing for a specific cross connection To view ATM Cross
23. cards P N 760 000731 Rev A March 2006 Page 103 5 Fault Management Page 104 Table 38 Cannot Dial Regular Subscriber Relevant for the following Alarm IDs Not Applicable see Other Problems on page 94 Check Action Result Perform Indication No Connect a telephone to the Problem in the distribution block at the CU Can exchange you dial from there Replace the service card at the Still no Replace the service CU Can the subscriber dial subscriber card at the RU dialing Table 39 Card Does Not Respond Relevant for the following Alarm IDs 19 20 21 22 23 24 25 26 27 28 29 30 162 277 281 289 318 322 Check Action Result Indication Is there a Hardware Malfunction Check the alarm ClearAccesst LCT alarm message it provides the location of the problematic card Replace the card Yes d Check if more than one card is Only one card Go to step 4 reporting Card Not Responding alarm More than one Go to step 3 car Check if there is a problem with Problem with Fix the problem with the CPT card CPT card CPT card or replace the CPT card CPT card is OK Check the ClearAccesst LCT alarm message it provides the location of the problematic card Replace the card March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 40 Card Misplaced Relevant for the following Alarm IDs 263 264 265 Check Action Result Perform Indication The w
24. cards installed is a multi homed computer For in example the Go To Port feature ClearAccess fails Client computer Access ClearAccess Client does not ClearAccess Access Violation Violation function close properly whena Error on page 105 Error Message utility called NewDotNet is when closing installed on the Client computer ClearAccess Client ClearAccess No direct connection to serial ClearAccess LCT Not Working or LCT port Direct Connection on page 106 Failure Intracall Internal calls not linked up to No Intracalls on page 137 Failure RU Table 19 ATM Problems Problem seem s ATM Unreported ATM connection ATM Connection Problems on Connection problems detected by the craft page 99 Problems terminal March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 20 Transmission Problems Probie eei 5 V5 Problem The interface stays in the Out of V5 Cycling Problem on page 157 Service state or stays in the Restart state or cycles repeatedly from Restart to Out of Service to Restart Normally auto recovery causes the interface to transit from Out of Service to Restart after 90 seconds Table 21 Service Problems munem eei si s No Service No power feeding No Power Feeding to a Group of Group of Subscribers two cards or more subscribers on page 140 more than 16 lines Subscribers have no d
25. correctly Fix cross connections When using manual cross connect manual mode manual mode mode check that cross connections are configured correctly Positioned One of the cards has correctly failed Use configured ClearAccess LCT to correctly identify the card that indicates a mismatch in the CU or RU and replace it Page 126 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 82 No Clock Sync Failed Relevant for the following Alarm IDs 11 Check Action Result Perform Indication Verify that the clock source wire No Reconnect the source is inserted into the correct CU distribution block connector Is the connection correct es Y Reset the CPT card using the RST button on the card s front panel If the problem persists replace the CPT card at the CU Table 83 No Communication RU and CU E1 Long Haul LTM card Relevant for the following Alarm IDs 7 41 43 47 49 Check Action Result Perform Indication Is there a problem with all the One link Go to step 4 links or with just one link All the links connections Yes Replace the ane eal No Are the cables connected and secured properly to P16 on the CU and RU backplanes Is there a problem with the cables connecting the CU to the RU No Gotostep8 Is the red ER LED on at the LTM Yes at CU side Go to step 5 card check physically or using ClearAccess LCT cage view Yes at
26. external alarms Displays the current status of the selected external alarm Status box Page 176 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 5 19 Loopback Tests You can perform loopback tests on various links network interfaces and services using ClearAccess or LCT For more information refer to information regarding configuration of the relevant link network interface or service in the BroadAccess Configuration Guide P N 760 000731 Rev A March 2006 Page 177 BroadAccess Maintenance Guide 6 Performance Management A The BroadAccess system supplies Performance Monitoring information for ATM and IP network interfaces SDH PDH and HDSL transmission as well as for ADSL G SHDSL and Ethernet service interfaces The ClearAccess operator can access current performance data for each NE or schedule periodic collection of performance monitoring information to create a database of historical information The information is collected according to user selected parameters and ports stored in the system database and can be exported to various types of files for further processing by external applications A summary of the Performance Monitoring counters supported by the system is provided in Summary of Performance Monitoring Counters on page 179 In order to optimize traffic patterns ClearAccess provides statistics on the volume of data conveyed including the total number of calls the sum of holding
27. 190 ADSL Performance Window Physical Tab Settings 193 ADSL Performance Window Channel Fast Tab and Channel 196 Interleave Tab Settings 199 ADSL Performance Window TC Layer Tab Settings 202 SHDSL Performance Window Settings IP Uplink Window ATM Statistics 205 IP Uplink Window Uplink Statistics 206 IP Uplink Window Bridge Port Statistics Index 208 IP Uplink Window MACs Learned 209 ATM Cross Connect Performance Monitoring Window Settings STMI ATM Performance Monitoring Statistics 211 215 SDH Performance Tabs Settings 218 PDH PCM El and HDSL link Performance Tab Settings 222 HDSL Quarter Hour Span Performance Tab Settings 227 HDSL Daily Span Performance Tab Settings 228 Ethernet Service Performance Monitoring Settings 231 Currently Active Lines Window Settings 233 Unit Daily Usage Dialog Box Settings 235 Unit Current Traffic Window Settings 236 Peak Hour Report Window Settings 238 Hour of Interest Report Dialog Box Settings 239 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 166 Set Hour of Interest Dialog Box Settings 240 P N 760 000731 Rev A March 2006 Page xi BroadAccess Maintenance Guide 1 Introduction This document explains how to troubleshoot and view performance monitoring statistics for BroadAccess Rel 7 systems using either
28. 19200 Replace the cable connecting the PC to the cage backplane CU Table 44 Clock Failure Relevant for the following Alarm IDs 107 108 195 A Note The default CU clock is internal the default RU clock is recovered Check Action Result Perform Indication ClearAccess LCT alarm shows Internal clock Go to step 2 which clock is primary and which is secondary Check the source of the failed clock Recovered clock External clock Is the card that is the source of the Card is OK Go to step 3 clock operating normally Card is missing Install an STM4 card in the slot or change the clock settings using ClearAccess LCT for more information see Setting SDH Synchronization Status in the BroadAccess Configuration Guide Page 106 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Check Action Result Perform Indication 3 In the ClearAccess LCT Sync Alarm is cleared The problem is solved Settings window change the clock source type to None then change the clock selection back to its previous state for more information see Setting Alarm reappears Replace the card that SDH Synchronization Status in the raised the alarm BroadAccess Configuration Guide Check if the alarm is raised on Both cards Replace the card that both STM4 cards sourced the clock One card Replace the card that raised the alarm Check for an alarm on the signal Alarm on source Refer to
29. 250 500 C Use Audio file File location Pause Milliseconds fi 000 FE Default Figure 15 Alarm Sound Control Dialog Box March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 5 3 Alarm Color Codes and Symbols ClearAccess and LCT use color coding and symbols to graphically display information about alarms In the Work Area on the ClearAccess Network layout and on the Network Tree ClearAccess displays faults detected in the system by color coding the Domain icons and by coloring the frames around each of the NE icons where alarms are active In LCT the frame around the icon representing the BroadAccess system to which you are connected is colored The coloring is determined according to the alarm with the highest severity level that is currently active in the system In addition alarms are indicated by the icons of the configuration tree in the NE Operation window BroadAccess 40 SNMP systems only In the ClearAccess LCT main window s work area colored symbols are used to indicate the severity level of each alarm and the background of each alarm line changes shades from dark to light once a user acknowledges an alarm The table Alarm Symbols on page 40 describes the meaning of each symbol the table Alarm Status Color Codes on page 39 describes the meaning of each color in the Current Alarm and History Alarm windows and the table Domain and NE Color Codes on page 39 describes the meaning of each color on
30. 3 From the Menu Bar select the Fault option then the Tests option and then the Line Test Thresholds option The Line Test Thresholds dialog box is displayed 4 Setthe parameters to the required levels 5 Click the Set button to save your changes Line Test Thresholds RU 1 xj EA Refresh f Set FE Default AC xiv DC viv Leakage 4 KOhm Capacitance Parameter 1 200 nF ol le Parameter 2 100 vj nF Parameter 3 5 7 nF Noise 60 s dBm Figure 30 Line Test Thresholds Dialog Box Page 172 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 132 Line Test Thresholds Dialog Box Settings Screen Description Element AC Lines with foreign AC above this value will fail the AC test Lines with foreign DC above this value will fail the DC test Lines with leakage values below this value will fail the Leakage test Capacitance Three capacitance Parameters parameters are used to determine capacitance conditions See Capacitance Parameters on page 173 for more details Ru HR Lines with noise levels above this value will fail the Noise test Sets test thresholds values their default values Refreshes the information displayed in the window Set button Default button Refresh button 5 17 5 1 Capacitance Parameters There are two capacitance parameters used to produce the capacitance test results You set these parameters in the Line Test Thresholds dialog box When lin
31. A BroadAccess Maintenance Guide Displays the number seconds when Loss of Frame errors occurred Displays the number of seconds when Loss of Signal errors occurred Displays the number of seconds when Loss of Power errors occurred Displays the number of seconds in the time period when at least one error block occurred Displays the number seconds in the time period when there were severe bit errors Displays the number of Unavailable Seconds that occurred the number of seconds following 10 consecutive SES Displays the number of line initialization attempts since reset Indicates whether or not the statistics collected for the corresponding interval are reliable Yes reliable No Invalid AN Note For more information about the time intervals for which statistics are collected see Viewing ADSL Performance Statistics on page 192 6 3 1 2 Fast and Interleave Channels You can view ADSL Fast Channel and Interleave Channel performance statistics for each port using the ADSL Performance window Channel Fast or Channel Interleave tabs The statistics are collected according to the line latency type configured for the line Fast or Interleaved and displayed in the corresponding tab of the ADSL Performance window On the tab that 1s not in use zero is displayed in all the fields To view Fast Channel or Interleave Channel performance statistics 1 Pointto a BroadAccess NE and right click The Shortcut Menu is display
32. Buttons in the NE Operation Window s Toolbar Nme scription O Configure Line Opens the line configuration window corresponding to the f 8f Configure Line selected port in the configuration tree The type of window opened depends on the type of service provided by the port See BroadAccess Configuration Guide for more information Displays link performance and mapping data and link properties enables loopback tests enables and disables links See BroadAccess Configuration Guide for more information Cage View Opens the Cage View window where a graphical MH Cage View representation of a CU or RU cage and installed cards are displayed See BroadAccess Configuration Guide for more information P N 760 000731 Rev A March 2006 Page 19 4 User Interface Name d Description 0 Voice over IP Opens the Voice over IP window where you configure UP Voice over IP lines connected to a soft switch using VoIP technology See BroadAccess Configuration Guide for more information V5 Lets you configure V5 1 protocol settings See is V5 1 BroadAccess Configuration Guide for more information 5 5 E 1 V5 2 Lets you configure V5 2 protocol settings See v5 2 BroadAccess Configuration Guide for more information National Protocol Lets you configure national protocol settings See National Protocol BroadAccess Configuration Guide for more information Cross Connect Lets you cross connect lines TDM See BroadA
33. ClearAccess or LCT Information about managing BroadAccess Release 7 systems using ClearAccess can be found in the following user guides e ClearAccess Installation and Administration Guide included in the ClearAccess User Guide which is supplied when you purchase ClearAccess includes information about installation logging in network configuration security and the alarm database e BroadAccess Configuration Guide included in the BroadAccess Release 7 Service Manual and in the ClearAccess User Guide includes detailed information about configuring a BroadAccess Rel 7 system e BroadAccess Maintenance Guide this document which is included in the BroadAccess Release 7 Service Manual and in the ClearAccess User Guide includes detailed information about performance monitoring fault management and troubleshooting a BroadAccess Rel 7 system Information about managing BroadAccess Release 7 systems using LCT can be found in the following user guides e LCT Installation and Administration Guide located in the BroadAccess Release 7 Service Manual provides information about installation logging in security using the Telnet Command Line Interface and the alarm database e BroadAccess Configuration Guide included in the BroadAccess Release 7 Service Manual and in the ClearAccess User Guide includes detailed information about configuring a BroadAccess Rel 7 system e BroadAccess Maintenance Guide this d
34. Communication Communication Page 83 5 Fault Management Description Troubleshooting Category Originator Type Default Can be Solution Severity Viewed by LCT Telnet Signal Degraded SHDSL VC12 Communication SHDSL VC12 IF Minor Interface Alarms on page 149 page 159 Software Version Control Software Version Processing ATM Card Minor Mismatch Control Mismatch on page 150 Software Version Control Software Version Processing SHDSL Card Minor Mismatch Control Mismatch on page 150 Software Version Control Software Version Processing ISDN Card Minor page 150 Software Version Control Software Version Processing 4E Card Minor Mismatch Control Mismatch on page 150 Software Version Control Software Version Processing STMA Card Minor Mismatch Control Mismatch on page 150 186 Software Version Control Software Version Processing CPU Card Minor page 150 CU on page 99 RU on page 100 Software Version Control Software Version Processing LI32 Card Minor No Mismatch Control Mismatch on page 150 Page 84 March 2006 P N 760 000731 Rev A Troubleshooting Solution Category pp SHDSL Card Limit Exceeded L LI SHDSL Card Limit Exceeded on page 120 LI SHDSL Card Limit Exceeded on page 120 Configuration SHDSL Card Limit Exceeded H Configuration Line is Down LI SHDSL Series Cards on page 118 xDSL LCD at Near End LI SHDSL Line on page 163 xDSL LCD at Far End LI SHDSL Line on page 164 E Line
35. Configuration Total 2 Category External Total 1 Category Processing T otal 4 Severity Minor Total 121 ategory Figure 18 Grouped Alarms Using Two Column Headings 5 6 Searching for Specific Text in the Alarm Table You can search for specific text in the alarm table using the Find Text window To search for text in the alarm list 1 Inthe ClearAccess or LCT main window select the Fault Find menu option The Find Text window is displayed 2 Type the text that you are searching for in the Text to Find box 3 Setthe other options in the window as required 4 Click the Find Next button The first item that matches your search requirements is highlighted in the alarm table P N 760 000731 Rev A March 2006 Page 45 5 Fault Management 5 Tocontinue searching click the Find Next button until you find the item you require Find Text Text to find V Search all columns Direction i teen Figure 19 Find Text Window Table 13 Find Text Window Settings Screen Description Element Text to Find Lets you type the text that you are looking for Search All Cleared When selected the search is Selected Columns Selected performed on the entire checkbox table When cleared the search is performed only on the column selected in the table Match Case Cleared When selected searches for Cleared checkbox Selected the text with the same case as you entered the t
36. Configuration Window HDSL Quarter Hour Span Performance Tab Page 226 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 158 HDSL Quarter Hour Span Performance Tab Settings Screen Element Network Element Data Source Oracle DB Report button Export button Abbreviations Button Time P N 760 000731 Rev A Collection button E March 2006 esi Detour Displays current bit error rate reading Network Element Lets you display statistics live from the BroadAccess system Network Element or from the Oracle database Oracle DB Lets you print a report of the statistics displayed in the window You can also do a print preview set up page parameters and use the Report Designer feature to format the report before printing Lets you export the statistics to a file The following file formats are available TXT XML HTML and Excel Opens the PM Archive Settings dialog box where you can enable archiving of the statistics collected for this link in the Oracle database For more information see Setting Up a Database of Performance Monitoring Statistics on page 189 this view the next 15 minute interval Displays data collected for all intervals over 24 hours Displays data collected for the previous 15 minute interval Displays data collected for all previous intervals over 24 hours The data are collected in time frames of 15 minutes The time displayed in this fie
37. Designer dialog box controls different aspects of the report as follows e Options tab controls header and footer rows sub total rows and checkmarks e Colors tab controls the colors used in the table s cells and grid lines borders e Fonts tab controls the fonts used in the various types of rows in the table e Behaviors tab controls recurring rows headers footers etc printing of selected text only and 3D and graphic effects Page 32 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide In addition you can edit and format title headers using the Title Properties button The following figures summarize how to use each of the tabs in the dialog box Displays subtotals if you have grouped columns Displays more detailed Preview pane displays an information provided in example of the effect your each row of the table formatting selections will have on the printed report i Report Designer Options Colors Fonts Behaviors Preview ie Hame f Axsymumetis Shape Rea w 8 Axisymumetnic geometry figure pide v l yan Acute angled geometry figure Group Footers Preview IV Auto Calculate Preview Lines e Previev Line eoume 1 Grid d v Grid IV Nodes Grid IV Group Footers Grid Count is 4 Miscellaneo
38. Figure 55 Set Hour of Interest Dialog Box Table 166 Set Hour of Interest Dialog Box Settings Hour The hour at which the hour of interest begins Enter a number between 0 and 23 Minute The minute at which the hour of interest begins Page 240 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Refresh button Refreshes current information displayed in the window Sets the new hour of interest Apply button P N 760 000731 Rev A March 2006 Page 241 BroadAccess Maintenance Guide 7 Glossary of Terms ADSL Asymmetrical Digital Subscriber Line ATM Asynchronous Transfer Mode ATU C ADSL Transceiver Unit located on the ADSL card installed in the BroadAccess system ATU R ADSL Transceiver Unit in the ADSL modem located at the subscriber s premises BER Bit Error Rate BRI Basic Rate Interface CAC Connection Admission Control CDVT Cell Delay Variation Tolerance CPE Customer Premises Equipment the equipment which connects between the xDSL line and the subscriber s computer at the subscriber s premises CU Central Unit EMS Element Management System GUI Graphical User Interface HEC Header Error Control P N 760 000731 Rev A March 2006 Page 243 7 Glossary of Terms Page 244 Invalid The Performance Monitoring results collected are not reliable for the given period Results might be invalid for example if there was an interruption to the collection of st
39. Go to step 3 ClearAccess LCT cage view Does the ClearAccess LCT show No Fix the problem so that that communication has been communication is established between the CU and restored RU Replace ISDNE 4B3T card at one Problem not Replace ISDN card at side CU or RU Do the solved the other side subscribers have service Does the ClearAccess LCT report Loop or VF failure Replace ISDNE 4B3T card Problem not Go to step 8 solved Check the wires between the RU Red LED on Contact Customer and the subscribers to see where ISDN card Support the problem is and fix the wires if necessary Is the red LED still on 6 Page 144 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 102 No Service LLSI Channel Relevant for the following Alarm IDs Not Applicable see Other Problems on page 94 Check Action Result Perform Indication Check the card allocation via the Go to step 4 ClearAccess LCT and that the green LEDs are turned on in LLSI CU and RU cards Are green LEDs turned on check physically or use ClearAccesst LCT PREG Seat UE view enlace LLS ead he Ck LLSI card at the CU Replace the LLSI card at the RU In case of manual cross connect Not same slot Move LLSI card so mode make sure that the LLSI when using that position is the channel at the RU is connected to manual mode same at both CU and the LLSI channel at the CU RU In case of automatic c
40. Guide Filter the desired data using the advanced database filter feature see Using the Advanced Database Filter on page 28 for more information or using the table s built in grid filter depending on the data you are viewing If you want to use the same advanced database filter again in the future you can save the filter to file Use the report designer to format the design of the report see Using the Report Designer on page 30 for more information Print and or save the report in windows where print save features are supported 4 6 1 Hiding Columns of Data in Tables You can hide columns in the alarm display and in the Dial Up Alarms window so that only the columns that you require are displayed The columns will remain hidden every time you view that table unless you drag the column headings from the field chooser back into the heading row of the table To hide columns in a table 2 3 Click the Customize Columns button on the ClearAccess LCT main toolbar A dialog box is displayed Drag the header cells of the columns you want to hide into the dialog box Close the window The columns you dragged into dialog box are hidden To return hidden columns to the table 1 2 Click the Customize Columns button A dialog box is displayed Drag the header cells of the columns you want to display from the dialog box back to the table s header row Drag a column header here to hide it x External Alarm
41. I loop failure or Section II loop failure Section II failure Is there a problem with the cables S Replace the connecting the CU to the RU problematic cable Ye No Ye No No Ye and the connections at the distribution block Is the loop suitable for HDSL requirements Go to step 10 side communication Measure the voltage between loop Measured 118V 1 and loop 2 Wait for 2 minutes 2V Check the connection to the Connection OK Go to step 14 doubler i Check the quality of the failed loop No toolongor Use another loop March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Check Action Result Perform Indication 13 Measure the voltage of the The loop is too long doubler Change to a thicker V285V 15 Check if there is any leakage or No leakage Go to step 7 short circuit or AC DC voltage between the two loops Table 86 No Communication RU and CU HDSL No Doublers 14 Disconnect the doubler does the Power OK Replace doubler power turn on every 2 minutes Relevant for the following Alarm IDs 7 41 43 Check Action Result Perform Indication Is there a problem with all the n Go to step 4 links or with just one link i One link All the links s S 2 Is the cable connected and secured Yes Go to step 3 properly to P16 on the CU and RU backplanes N Secure cable connections 3 Is there a problem with the cable Y Replace the connecting the CU to the R
42. ISDNE cards Fix the service to regular subscribers first Yes Go to step 3 S N 3 Replace the ISDNE card at one Problem not Replace the ISDNE side Was the problem solved solved card at the other side Y Make a call from the subscriber that doesn t have service Does the yellow LED flash Check connection to the distribution block at the RU side and fix if necessary distribution block at the CU side and fix if necessary Connect the NT directly to the exchange Does it work u Check connection to the March 2006 BEN usd e Problem not solved Problem not solved No Exchange problem there is no problem in the BroadAccess system Page 143 5 Fault Management Table 101 No Service ISDN Subscriber ISDNE or 4B3T Card Relevant for the following Alarm IDs Not Applicable see Other Problems on page 94 AN Note 1 Yellow LED indications on ISDNE card CU or RU LED is on U interface is active 2 A LED flashing on the 4B3T card can mean that either the CU is not connected to the exchange or that there is a short circuit between A and B at the RU Check Action Result Perform Indication Do regular subscribers have Yes No The problem is in the system and not the ISDNE 4B3T cards Fix the service to regular subscribers first NI Is ISDNE card red FAIL LED on and green OK LED off Or Is 4B3T card red UERR LED on and green ACT LED off check physically or use
43. In addition alarm conditions for specific cards can be viewed in the Cage View window and on the nodes of the NE s configuration tree For a list of the alarms that can be generated by BroadAccess see Alarms Generated by BroadAccess on page 66 LEDs On site visual alarms are indicated by LEDs at both the CU and at the RU Each card has at least two on board LED indicators where a green LED indicates normal operation and a red LED indicates a fault condition More information about card LEDs can be found in the corresponding card installation instructions Dry contact relays Dry contact relays at the CU can signal critical major minor and AL OUT alarms These relays can be used for external alarm inputs for example fire or water level alarms to be transferred to the exchange building An AL OUT solid state relay is closed if one or more of the eight user defined external alarms located at either the CU or RU are activated These alarms are conveyed directly to ClearAccess or LCT without system intervention Any critical major minor or external alarm condition activates a specific alarm relay that can be connected to an external central alarm system audible visible or both in the exchange building A total of four different alarm relays are provided for alarm distribution critical major minor and AL OUT March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide AN Note In addition to the alarms generated by th
44. Indication Reset the STM4 series card The alarm is The problem is solved cleared There may be a hardware problem Swap replace the STM4 series card Table 75 Many Alarm Indication Signal AIS Relevant for the following Alarm IDs 155 Check Action Result Indication Check the network for all of the ATM network Go to step 2 configured ATM connections connection configurations are OK ATM network Fix ATM network configurations configurations wrong Contact Customer Support pU Table 76 Many Line Alarms Relevant for the following Alarm IDs 100 Check Action Result Indication Are any No Communication or Follow the Rx Error alarms active for the troubleshooting system procedures for those alarms If the problem persists go to step 2 P N 760 000731 Rev A March 2006 Page 123 5 Fault Management Table 77 Check Action Result Perform Indication Perform the procedure for Cross Connect Configuration Mismatch on page 110 Is the alarm still active Perform the procedure for Line Configuration Missing on page 107 Is the alarm still active Problem solved Problem solved Contact Customer Support Many Remote Defect Indication RDI VP ATM Layer Relevant for the following Alarm IDs 158 Check Action Result Perform Indication Page 124 How many VP RDI alarms are there Are there RDI alarms on most of or all of the connections Check the fiber optic
45. LI Card on page 121 E1 Interface 114 Software Version Control Mismatch on 101 Card Does Not Equipment 16E1 Card Major o uam eee ees AIS RAI LOS or Communication 4El Series Card on page 97 LOF Alarm at LI Communication AIS RAI LOS or Communication High Low Code Error Alarm at LI 4E Series Card on page 97 March 2006 Page 89 5 Fault Management Description Remote Alarm Indication RAD High Code Error Low Code Error High CRC4 Error Low CRC Error LOMF TS 16 AIS Alarm Indication Signal AIS Signal Failure Page 90 Troubleshooting Solution AIS RAI LOS or High Low Code Error Alarm at LI 4El Series Card on page 97 AIS RAI LOS or High Low Code Error Alarm at LI 4El Series Card on page 97 AIS RAI LOS or High Low Code Error Alarm at LI 4El Series Card on page 97 CRC Error LOMF or TS 16 AIS on page 110 CRC Error LOMF or TS 16 AIS on page 110 CRC Error LOMF or TS 16 AIS on page 110 CRC Error LOMF or TS 16 AIS on page 110 page 159 page 159 VC 12 Alarm on page 159 March 2006 Default Severity EI Interface ul EI Interface o Communication El Interface Can be Viewed by LCT Telnet Originator Type Communication Communication Communication EI Interface EI Interface EI Interface Communication Communication Vc12 Interface Major P N 760 000731 Rev A Troubleshooting Solution Originator Type page
46. LTM HDSL Cards Link on page 120 Low BER 10E 6 10E 3 No Communication Communication ONTU E3 Link Minor RU and CU ONTU on page 132 3 P N 760 000731 Rev A March 2006 Page 71 5 Fault Management Loss of Frame LOF Loss of Frame LOF 41 Alarm Indication Signal AIS Description Alarm Indication Signal AIS Page 72 Troubleshooting Solution Link Failure LTM HDSL Cards on page 120 No Communication RU and CU ONTU on page 132 When LTM cards are used No Communication RU and CU El Short Haul LTM card on page 128 No Communication RU and CU El Long Haul LTM card on page 127 When HDSL cards are used No Communication RU and CU HDSL No Doublers on page 131 No Communication RU and CU HDSL 1 Doubler on page 130 No Communication RU and CU ONTU on page 132 No Communication RU and CU ONTU with backup ONTU cards on page 134 March 2006 Category Originator Type LTM HDSL E1 Link Communication Communication ONTU EI Link LTM HDSL E1 Link Communication Communication ONTU El Link Can be Viewed by LCT Telnet Default Severity a P N 760 000731 Rev A BroadAccess Maintenance Guide Description Troubleshooting Category Originator Type Default Can be Solution Severity Viewed by Loss of Signal LOS When LTM cards are Communication LTM HDSL E1 Major used Link No Communication RU and CU El Short Haul LTM card on
47. Methods Type of Report Access Method Faults Alarms Event Log Security Log Configuration Log Threshold Crossing Alert Log Customer Phone Numbers NE Units List Line Test History Results From the main ClearAccess LCT window s menu bar Fault Report Report Designer From the main ClearAccess LCT window s menu bar Fault Events Log then click the Report Designer button From the main ClearAccess LCT window s menu bar Security Security Log then click the Report Designer button From the main ClearAccess window s menu bar Configuration Configuration Log then click the Report Designer button From the main ClearAccess LCT window s toolbar click the Threshold Crossing Alert button From the main ClearAccess window s menu bar Configuration Customer Phones then click the Report button and the Report Designer option From the main ClearAccess window s menu bar Configuration NE Units List then click the Report button and choose the Report Designer option From the NE Operation window s menu bar Fault Tests History Results then click the Report button and choose the Report Designer option March 2006 Information available at network level when using ClearAccess Information available at network level when using ClearAccess Information available at network level when using ClearAccess Information available at network level when using ClearAccess Information available at netwo
48. No Power 138 No Power at CU 138 No Power at an RU 139 No Power Feeding Regular Subscriber 140 No Power Feeding to a Group of Subscribers two cards or more 140 No Ringing Group of Subscribers two cards or more 141 March 2006 P N 760 000731 Rev A Table 99 Table 100 Table 101 Table 102 Table 103 Table 104 Table 105 Table 106 Table 107 Table 108 Table 109 Table 110 Table 111 Table 112 Table 113 Table 114 Table 115 Table 116 Table 117 Table 118 Table 119 Table 120 Table 121 Table 122 Table 123 Table 124 Table 125 Table 126 Table 127 Table 128 Table 129 Table 130 Table 131 Table 132 P N 760 000731 Rev A BroadAccess Maintenance Guide No Service DAT64 CO Subscriber 142 No Service ISDN Subscriber ISDNE Card 143 No Service ISDN Subscriber ISDNE or 4B3T Card 144 No Service LLSI Channel 145 Power Limit Exceeded Card Disabled 146 Power Threshold Exceeded 146 PSTN DL Failure 146 Read Only Access to NEs using ClearAccess Client 147 Remote Defect Indication RDI STM1 ATM Interface 148 Same Line Element Detected in More than One RU 149 SHDSL VC12 Interface Alarms 149 Software Version Control Mismatch 150 STMI ATM Interface Alarms 150 STMI Problem 151 STMA Problem 153 STMA Series Backup Card Failure 154 Temperature Alarm 155 Test Module Failed 155 Transmission C
49. Perform Indication 1 The cause of the alarm is outside Check external your BroadAccess system The equipment supported alarm s Location column by the BroadAccess provides the External Alarm ID system number of the external equipment triggering the alarm Check ClearAccess LCT to find out which piece of equipment is assigned to that external equipment ID number Page 112 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 57 External Links Configuration Mismatch Relevant for the following Alarm IDs 69 Check Action Result Indication l Check the jumper configuration on the ONTU card Table 58 Facility Near Far End Relevant for the following Alarm IDs 207 209 Check Action Result Perform Indication 1 For a Near End alarm check the Connections not Fix cable connections cable connections at each end of the OK If problem persists go Rx cable connected to the card to step 2 For a Far End alarm check the cable Connections OK Go to step 2 connections at each end of the Rx LEE cable connected to the card 3i Check that cables connected to the Cables are OK Contact Customer card are intact Rx cable for near end pum doce alarm or Tx cable for far end alarm Fix or replace the cables Table 59 Fan Failure Relevant for the following Alarm IDs 191 Check Action Result Perform Indication 1 Go to the CU or RU where the Fans moving Go to step 2 fa
50. RU side Go to step 10 At the CU side create a local LED is off Go to step 6 loop by shorting between the Tx and Rx for the digital link at the distribution block Is the ER LED still on LED is still on At the RU side create a local LED is still on Go to step 7 loop by shorting between Tx and Rx for the digital link at the distribution block Is the ER LED still on LED is off Go to step 11 P N 760 000731 Rev A March 2006 Page 127 5 Fault Management Indication Check and secure the cable LED is still on Go to step 8 connection from P16 on the backplane Is the LED still on Is the problem solved solved Is the problem solved solved Reset the CPT card using the Problem is not Reset the CPTE card RST button on the card s front solved using the RST button panel If this doesn t solve the on the card s front problem replace the CPT card panel If this doesn t solve the problem replace the CPTE card If the problem is still not solved go to step 11 Is the system configured the same Go to step 12 way at both the RU and CU 12 Is there a problem with the link No Go to step 13 between the CU and the RU Go to the first repeater from the LED is off Go to step 14 CU side and perform a local loop by shorting between the Tx and Rx Does the ER LED go off Go to step 15 14 Go to the next repeater and Go to step 13 perform a loop You have a problem in the link Problem not Go to step 16
51. SNR margin is above 6 dB and if it is not try to reduce the upstream rate or change the port s configuration profile to Adaptive at Start Up Contact Customer Suppo March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 128 xDSL LCD at Near End SHDSL Line Relevant for the following Alarm IDs 193 Indication and then enable the line solved card solved 3 Using the port s Configuration Problem not Go to step 4 window Endpoint Maintenance solved tab in ClearAccess LCT NE Operation window check the upstream SNR margin If it s too high check that the cables and cable connections are OK and fix if necessary 4 Reduce the line rate Problem not Go to step 5 solved 5 Replace the CPE Problem not Go to step 6 solved Contact Customer Suppo 1 CSCS Table 129 xDSL LCD at Far End ADSL Line Relevant for the following Alarm IDs 136 Check Action Result Perform Indication If the alarm occurs on an Not using an LI Go to step 2 LI ADSLAP card check that the 4ADSLAP card E1 links between the LI ADSLAP Jor configur card and the LI 4E1 card are ation is OK configured correctly Using ClearAccess LCT disable Problem not Go to step 3 and then enable the line solved solved solved Check that the cables and cable Not OK Fix the cables If the connections between the RU and problem still exists go the subscriber CPE are
52. STM4 Problem source on page 153 or to the relevant No Communication procedure Check that the clock source is connected source connected Source 1s not Connect the source or connected change the clock selection using ClearAccess LCT for more information see Setting SDH Synchronization Status in the BroadAccess Configuration Guide Check that both STM4 cards have the same alarm backup Go to step 4 Support Table 45 Configuration Line Missing Relevant for the following Alarm IDs 103 Check Action Result Indication Using ClearAccess LCT check Empty service which service cards are installed card slots exist All slots have Contact Customer cards installed Support in the RU reporting the alarm P N 760 000731 Rev A March 2006 Page 107 5 Fault Management Page 108 Check Action Result Perform Indication Check whether cross connections Cross Install a service card TDM are configured for the connections in the slot for which empty slots exist cross connections have been configured and configure the ports or delete the cross connections configured for that card slot No cross Contact Customer connections Support exist Table 46 Configuration Line Missing LI 4E1 Series Card Relevant for the following Alarm IDs 12 Check Action Result Perform Indication Using ClearAccess LCT check Not configured Fix configuration that the Els supported
53. Test Thresholds Sets threshold values used to determine pass or fail results in line tests Fault Tests History Results Lets you view results of line tests that were performed in the past Fault Tests Alarm Simulation Simulates an alarm in order to check the alarm mechanism P N 760 000731 Rev A March 2006 Page 15 4 User Interface emm ees Fault External Alarm Settings Configuration General Unit Information Configuration Configure NE Links Configuration Configure NE V5 1 Configuration Configure NE V5 2 Configuration Configure NE National Protocol Configuration Configure NE Cage View Configuration Configure NE Cross Connect Page 16 March 2006 Displays a list of External Alarms names as set by the systems administrator The names can be modified as required Displays information about active and backup control cards metering and voltage jumper settings and software version See BroadAccess Configuration Guide for more information Displays link performance and mapping data and link properties enables loopback tests enables and disables links See BroadAccess Configuration Guide for more information Lets you configure V5 1 protocol settings See BroadAccess Configuration Guide for more information Lets you configure V5 2 protocol settings See BroadAccess Configuration Guide for more information Lets you configure national protocol settings See BroadAccess Configuration Guide
54. appears displaying the names currently assigned to the external alarms for the corresponding unit Select a number name from the Alarm List and click the Modify button The Enter Name dialog box appears Enter a name for an external alarm and click the OK button To save the external alarm description to the alarm list click the Write All button To edit a name assigned to an external alarm select the alarm name in the Alarm List click the Modify button edit the text and click the Write All button to accept the changes The new name now appears in the External Alarm Settings window March 2006 Page 175 5 Fault Management External Alarm Settings RU 1 x KO Retesh ME Write Al E Modify Alarm List Status Figure 32 External Alarm Settings Window Table 133 External Alarm Settings Window Settings Alarm List Up to 16 Lists the eight external alarms characters supported by the system The first three alarms are preset in the system and cannot be modified These alarms are assigned to PSBC1 2 Power Supply Battery Charger LVLD Low Voltage Level Detector When external alarms are generated these alarm strings are displayed in the ClearAccess or LCT alarm display in the External Alarm column Refreshes the Alarm List display Saves changed made to the items in the window Modify button Lets you modify the names assigned to each of the Refresh button Write All button
55. are currently active click the Report button March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Currently Active Lines loj x K Refresh TmeSlt Card Type Line Type Duration Figure 50 Currently Active Lines Window Table 161 Currently Active Lines Window Settings Screen Element Time Slot active The ID consists of the following components RU cage card port example POTS ISDN etc Line Type Displays the type of the card Refresh button Report button Lets you print a report about the lines that are currently P N 760 000731 RevA March 2006 Page 233 6 Performance Management 6 5 2 Page 234 Daily Usage You can view the accumulative daily usage of a unit per hour using the Unit Daily Usage window The hours are presented according to a 24 Hour clock To view daily usage 1 2 Point to a BroadAccess NE and right click The Shortcut Menu is displayed Select the NE Operation option The NE Operation window is displayed On the Configuration Tree select an RU or CU The unit icon becomes a hand icon From the Menu Bar select the Performance option then the Traffic option then the Unit Daily Usage option The Unit Daily Usage window of the unit you selected is displayed From the drop down list box in the Unit Daily Usage window select the day for which you require usage information The day you select is relative to the date that appear
56. box and the batteries Table 64 Leakage Fault Relevant for the following Alarm IDs 96 97 98 99 Check Action Result Perform Indication Identify the service card that Individual Go to step 2 failed the leakage test via the service card service card red ERR LED physically or using the ClearAccess LCT cage view Is it an individual service card All service Go to step 3 cards From the distribution block Leakage test Go to step 3 disconnect the lines and test the failed loop using ClearAccess LCT Leakage test Fix the problematic passed loop Reset the CPTE card using the RST button on the card s front panel If the problem persists replace the CPTE card at the RU Page 116 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 65 Line is Down LI ADSL Series Cards Relevant for the following Alarm IDs 134 Check Action Result Perform Indication Check for the No Peer ATUR Message Go to step 2 status message in the appears corresponding line configuration window in ClearAccess LCT e g ADSL Configuration window Line tab for ADSL not appear Check the connections to the CPE Alarm cleared The problem is solved or the system and secure if necessary exists Power alarm exists No LPR alarm Check for Protocol Initiate Fail Message Go to step 6 message in ClearAccess LCT in appears poem the line s configuration window Message does Go to st
57. by the LI Configured Contact Customer correctly Support 4E1 card are configured correctly Table 47 Configuration Mismatch PSDCx PSRGx Relevant for the following Alarm IDs 109 Check Action Result Perform Indication This alarm is raised if a PSDCx Replace the card with a card is installed in an RU PSRGx card to cancel the alarm If installation of a PSDCx card in the RU is intentional you can change the alarm severity level to a lower severity using the Alarm Severities window see Editing Alarm Severities on page 52 for more information March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 48 Common Control Card Backup Failure Relevant for the following Alarm IDs 30 Check Action Result Perform Indication Check that there is a second Go to step 2 CPT CPTE card in the cage and that it is operating properly Go to the problematic side either Go to step 3 CU or RU as reported by ClearAccess LCT Are both control cards in cage 1 Go to step 4 CPT or CPTE CPT S should not be installed in cage 1 Replace the CPT S with a CPT in CU or CPTE in RU card Replace the failed card po oum Table 49 CPT Slave Failure Relevant for the following Alarm IDs 10 Check Action Result Perform Indication Check that expansion cables Problem not Go to step 2 connecting between the cages is solved securely connected Does the slave cage have powe
58. can do the following Preview how the alarms will be printed out by selecting the Fault Report Print Preview option from the ClearAccess or LCT main menu bar Edit page setup including page size margins scale headers and footers by selecting the Fault Report Page Setup option from the ClearAccess or LCT main menu bar Use the Report Designer to set up alarm reports in a variety of formats using the Fault Report Report Designer option from the ClearAccess or LCT window s main menu bar for more information about the Report Designer see Creating Reports on page 26 To print an alarm report 1 2 P N 760 000731 Rev A Display Active Alarms or History Alarms in the Work Area Filter the alarm display as required From the ClearAccess or LCT window s main menu bar select the Fault Report option Select the options you require modify if necessary and click the Print button when you are ready to print March 2006 Page 51 5 Fault Management 5 13 Editing NEs Alarm Severity Levels Page 52 You can change the factory set severity levels assigned to alarms in the system or prevent the reporting of specific alarms The modifications you make can be saved in text file format and can be loaded to other NEs You can also restore the default factory set severity levels to the system if required To modify alarm severity levels for a single NE 1 Selectthe NE you require in the Network Tree 2 From the Clear
59. card Contact Customer Support Table 52 Data Transfer Problem LI ADSLAP Relevant for the following Alarm IDs Not Applicable see Other Problems on page 94 Check Action Result Perform Indication Are there BER alarms between the CU and the RU alarms Page 110 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Check Action Result Indication No 2 Is the scrambling option of the Fix the configuration LI ADSL4P card configured the same way as the exchange of the operating company If there is an HEC error check that the COSET option setting on the card is consistent with the network Table 53 DC Alarm Relevant for the following Alarm IDs 112 113 114 115 Indication Use ClearAccess LCT to find Go to the Go to step 2 out at which side CU or RU the problematic side problem occurred On the PSDCx PSRGx card are No Go to step 3 the green LED and red LED on check physically or using ClearAccess LCT cage view 3 Set power switch to OFF and Still not OK Go to step 4 replace PSRGx and PSDCx cards One of the other cards is causing Turn on the power and a problem Set the power switch replace the cards one to OFF and remove all service by one until you find and transmission cards from the the problematic card cage Table 54 Door Open Alarm Relevant for the following Alarm IDs 5 Check Action Result Perform Indication Are the doors of the outdoor Yes Go t
60. ensure that the information displayed is current Check that the V5 x configuration Reached The problem is solved at the CU and at the local Inactive or In exchange are the same If they are Service state not configured with the same parameters fix at the CU or at the local exchange Did not reach Contact Customer Inactive or In Support Service state Table 121 V5 Out of Service Relevant for the following Alarm IDs 31 Check Action Result Perform Indication Check the primary link Alarm on link No alarm on Go to step 3 link Solve the primary link problem V5 alarm The problem is solved Refer to the troubleshooting cleared procedures for No Communication or Link Failure on page 120 V5 alarm not Go to step 3 cleared P N 760 000731 Rev A March 2006 Page 157 5 Fault Management Check Action Result Perform Indication In the ClearAccess LCT V5 1 or V5 alarm The problem is solved V5 2 Configuration window cleared click Shutdown Interface then click Restart Interface V5 alarm not Go to step 4 cleared Check that the V5 x configuration Configuration Fix configuration at is the same at the local exchange not the same either CU or local and in the CU exchange Configuration Go to step 5 OK Check that the E1 link V5 alarm The problem is solved connections are defined cleared consistently at the CU and at the V5 alarm not Contact Customer cleared Support local ex
61. filter the rows in the phone book 1 3 On the ClearAccess main menu bar select Configuration and then Customer Phones The Customer Phones window is displayed Do one of the following Ifa filter has already been defined click the Filtered button fno filter has been defined or if you want to modify the filter click the Define Filter button Set up the filter as required and click the OK button for more information see Using the Advanced Database Filter on page 28 To cancel the filtering mechanism click the Filtered button To search for specific text in the phone book 1 On the ClearAccess main menu bar select Configuration and then Customer Phones The Customer Phones window is displayed Click the Search button The Find Text dialog box is displayed Type the required text in the Text to find box and select the other options you require for the text search Click the Find Text button and repeat until you find the item you are searching for To save the data in the phone book 1 On the ClearAccess main menu bar select Configuration and then Customer Phones The Customer Phones window is displayed Click the Save As button The Save As dialog box is displayed Navigate to the required location enter a file name select the file type and click the Save button To format and print a report from the phone book 1 On the ClearAccess main menu bar select Configuration and then Cu
62. for more information 4 Replace the ATMX card in the Problem not Go to step 5 reported RU solved Contact Customer Support pow P N 760 000731 Rev A March 2006 Page 99 5 Fault Management Page 100 Table 30 ATM Ring Failure at RU Relevant for the following Alarm IDs 188 Check Action Result Perform Indication 1 Check for multiple STM alarms or multiple topology failures Check that there is an ATM UNI card installed in the CU 3 Check that the appropriate STM4 series card for your system s configuration is installed in the reported CU RU refer to the Card Installation Overview in the Service Manual for more information 4 Replace the ATM UNI card in the reported CU Alarms or Follow procedure for topology STMI Problem on failures exist page 151 failures in the CU card installed ATM UNI card Go to step 3 installed Wrong type of Replace incorrect card STMA series with the appropriate card installed STMA series card Problem not solved Go to step 5 Contact Customer Suppor Sid Table 31 ATM VC Alarms Relevant for the following Alarm IDs 326 327 328 Check Action Result Perform Indication Does the problem originate from the subscriber s equipment or from equipment the ATM network Delete the ATM connection and reconfigure it on the same or on a different VP VC March 2006 Subscriber Fix the problem at the subscrib
63. for more information Displays a graphical representation of the selected RU or CU cage and the cards installed in it See BroadAccess Configuration Guide for more information Lets you cross connect lines TDM See BroadAccess Configuration Guide for more information P N 760 000731 Rev A BroadAccess Maintenance Guide emma ees Configuration Configure NE Voice over IP Lets you configure Voice over IP settings See BroadAccess Configuration Guide for more information Configuration Configure NE Broadband Lets you establish ATM Cross Connect connections between the broadband network and xDSL or Ethernet Service subscribers See BroadAccess Configuration Guide for more information Configuration Configure NE Synchronization Sets each units SDH synchronization parameters and CPT s clock priorities See BroadAccess Configuration Guide for more information Configuration Configure NE System Settings Lets you modify system settings See BroadAccess Configuration Guide for more information Configuration CPT Swap Control Swap Control passes swaps control from the currently active control card to the backup control card See BroadAccess Configuration Guide for more information Configuration NE Configuration Files Download to Loads restores previously NE saved configuration files from a PC to the BroadAccess system See BroadAccess Configuration Guide for more information Configuration NE Configuration Fil
64. in the BroadAccess system as well as a database which stores a history of alarms that are no longer active You can filter sort save and print alarm information You can also modify the default alarm severity levels and enter a free text note for each alarm These activities are performed using the ClearAccess or LCT main window In addition to alarms BroadAccess NEs also generate Performance Monitoring data and Event logs which can assist you in identifying faults in the system For more information see Performance Management on page 179 and Viewing the Event Log on page 56 For a detailed alarm list and troubleshooting procedures for BroadAccess systems please refer to Alarms and Troubleshooting on page 64 The NE Operation window s fault management features allow you to e Perform line tests e Perform external line tests e Perform background line tests e Set line test thresholds e View current line test results e View history line test results e Define external alarm labels e Simulate a major or critical alarm For more information see Line Testing on page 164 and External Alarm Settings on page 175 5 1 Enabling and Disabling Audible Notification ClearAccess and LCT generate an audible beep using your computer speakers every time a new critical or major alarm is detected in the system To mute or enable the audible alarm select the ClearAccess LCT main window s Fault Enable Alarm Sound option from the Menu B
65. is Down xDSL LCD at Near End 189 190 191 192 194 xDSL LCD at Far End 195 196 197 198 Software Version Temperature High Code Error AIS RAI LOS or High Low Code Error Alarm at LI 4El Series Card on page 97 199 High CRC4 Error CRC Error LOMF or TS 16 AIS on page 110 P N 760 000731 Rev A Software Version Control Mismatch March 2006 Communication Communication Primary Clock Failed Clock Failure on Processing Unit Major page 106 Processing ADSL Card Minor Control Mismatch on page 150 on page 155 Communication Communication BroadAccess Maintenance Guide Can be Viewed by LCT Telnet Default Severity i Originator Type a 5 ga Cc Z o Z o ik o 113 Communication Z o GSHDSL Line Minor GSHDSL Line Minor GSHDSL Line Minor o o o o o o Z E1 Interface Major E1 Interface Major Z Page 85 5 Fault Management Page 86 ea Troubleshooting Originator Type Default Can be Solution Severity Viewed by LCT Telnet on page 155 201 Link Blocked by Local Link Blocked by Configuration Exchange Local Exchange on page 119 End on page 113 End on page 113 213 Power Threshold Exceeded Power Threshold Processing Cage Major No Exceeded on page 146 Card Disabled Power Limit Power Limit Processing SHDSL Card Major No Exceeded Exceeded Card Disabled on page 146 Card Disabled Power Limit Power Limit Processing ADSL Card Major No Exceeded Excee
66. lt Click gt 22 Hardware Malfunctic Equioment LI 32 Card P Maior A Maior Click zi Modify to ZA Modify NEs 4 Copy to NEs File Options g Restore Defaults Figure 24 NE Alarm Configuration Window Table 14 NE Alarm Configuration Window Settings Applies the changes you made to alarm severity levels Clears the alarms selected in the Checkbox column Screen Element button Clear Selection Fetches the master NE s severities stores them in the DB and refreshes the display Reload from NE button Reload from DB Refreshes the display of button alarm severities from the database The database contains the severities of master NE s alarms the last time they were fetched from this NE Master means the NE whose alarm severities are displayed in the screen and which is used as a template to which other NEs will be changed Master NE is marked with unchangeable teal color selection on the configuration tree March 2006 P N 760 000731 Rev A Screen Element Exit button Configuration tree Checkbox column Selected Cleared ID column Description column column Originator column Default column Current column Modify To column Modify To box Modify NEs button lt Click gt Critical Major Minor Warning Disabled Critical Major Minor Warning Disabled Copy to NEs button Load Severities Save Severities File Options button Restore Defaults butt
67. need to perform See the section Security Management in the ClearAccess Installation and Administration Guide or ClearAccess online help system for more information Is another ClearAccess user Wait until that User has logged into the same NE logged out or use the Force User Logout feature if you are a Supervisor or have the required authorization privileges to do so See the section Security Management in the ClearAccess Installation and Administration Guide or ClearAccess online help system for more information P N 760 000731 Rev A March 2006 Page 147 5 Fault Management Check Action Result Perform Indication 3 S Is an LCT User logged in to the Ye Wait until the LCT NE User has logged out or force the disconnection of the LCT User using the Force LCT Disconnection feature if you have the required authorization privileges to do so See the section Forcing LCT Disconnection in the ClearAccess Installation and Administration Guide or ClearAccess online help system for more information Table 107 Remote Defect Indication RDI STM1 ATM Interface Relevant for the following Alarm IDs 167 Check Action Result Perform Indication Check the physical STM1 Connections OK Go to step 2 connection from the Tx of the ATM UNI card to the Rx of the ATM switch connections connections Check the fiber with an optical Problem with If there is a problem power meter optical power
68. of tests takes approximately 20 seconds per line You can modify the thresholds used to determine pass and fail results for the line tests For more information see Setting Line Test Thresholds on page 172 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide While the line tests are being performed the results are logged Results of current tests can be viewed in the bottom pane of this window and history results can be viewed in the History Test Results window for more information see Viewing Line Test History on page 169 This window displays only the results of the most recently conducted line tests Previous results of tests conducted on the same lines are overwritten AN Note You can gain access to line testing for a particular line directly from the phone book Customer Phones window Locate the port in the Customer Phones window click the Go to Port button and select the Line Test option For more information about the Customer Phones window see Finding Subscriber Ports on page 20 To perform line tests and to view line test results 1 2 8 Point to a BroadAccess NE and right click The Shortcut Menu is displayed Select the NE Operation option The NE Operation window is displayed From the Menu Bar select the Fault option then the Tests option and then the Line Tests option The Line Tests window is displayed Click the Choose Port button and select a line or the range of lines to be tested in
69. of the NE as it appears in the Network Tree Using LCT Displays the name configured for the NE in the LCT main window Displays whether or not the Cleared alarm has been acknowledged by a user Checked acknowledged Cleared not acknowledged Displays the location of the module or interface in the system which generated the alarm according to Unit Type and number CU or RU P N 760 000731 Rev A BroadAccess Maintenance Guide Displays the name of the user who acknowledged the alarm Displays the time date on which the alarm was acknowledged Screen Element Acknowledged By alarm Displays the time date on which the alarm was unacknowledged y Unacked Time i m Unacknowledged Displays the name of the user B who unacknowledged the Notes Displays free text entered by a user about the alarm Exact End Time Blank Indicates whether the time Yes displayed for the alarm No closure reflects the time reported by the NE or the server s time stamp Blank alarm is still active Yes reflects the time reported by the NE No reflects the server s time stamp 5 5 Filtering and Sorting Alarms You can filter alarms to display a subset of all the alarms reported by ClearAccess and LCT or sort them according to the items displayed in each column The alarm filters that you define can be saved to file in XML format and restored to the system when required again You can also group the alarms ac
70. settings reset the CPT card Is the problem solved Verify that the E1 external jumper on the CU ONTU card is in the correct position and fix if necessary If two cages exist in the CU check the expansion cable connections between the cages and fix if necessary Reset the CPT card in the CU using the RST button on the card s front panel If this doesn t solve the problem replace CPT card Is the red LED still on Green LED flashing red LEDs off Green LED on Go to step 2 Red ERR LED Ge LED on Go to step 6 Tx red LED on Green LED on Go to step 7 Rx LED on Problem not Go to step 3 solved Problem not Go to step 4 solved Problem not Go to step 5 solved Problem not Go to step 6 solved Replace the ONTU card in the CU Problem not Go to step 9 solved March 2006 P N 760 000731 Rev A 7 10 2 P N 760 000731 Rev A BroadAccess Maintenance Guide Check Action Result Indication At the CU using an optical power Replace the fiber optic meter measure the optical power connectors on the on the fiber optic cable connected backplane If problem between the CU s F Tray fiber persists go to step 6 optic splicing tray Tx connector and the Rx connector on the CU backplane Push the Reset button on the CU s ONTU card Does the attenuation meet the card s specified requirements e At the CU measure the optical No power on the fiber optic cable connected betwee
71. that runs between the repeater and solved the CU or at the repeater Replace the repeater 16 Check the loop between the Problem not Contact Customer repeater and the CU solved Support Table 84 No Communication RU and CU E1 Short Haul LTM card Relevant for the following Alarm IDs 7 41 43 47 49 Check Action Result Perform Indication Is there a problem with all the One link Go to step 4 links or with just one link All the links Is the cable connected and secured Yes Go to step 3 properly to P16 on the CU and RU backplanes No Secure cable connections Page 128 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Indication Is there a problem with the cable connecting the CU to the RU Is ared ER LED on at the LTM Yes at CU side Go to step 5 card check physically or using ClearAccess LCT cage view Ye S o 5 At the CU side create a local loop LED is still on Go to step 7 by shorting between the Tx and Rx for the digital link at the distribution block Is the red ER LED still on At the RU side create a local loop LED is still on Go to step 7 by shorting between Tx and Rx for the digital link at the distribution block Is the ER LED still on LED is off There is a problem with the link between the CU and the RU i Check the cable from P16 to the LED is still on Go to step 8 distribution block and fix the connection if necessary Is the ER LED still on solve
72. the Choose Line Ports dialog box For more information see Selecting a Line or Lines to Perform Tests On on page 169 Select the test types that you want to perform on the lines If you are testing more than one line select an option from the Busy Lines box Click the Test button If you are only testing one line and it is busy the system will ask you if you want to force the test The current test results are displayed in the window Any results from previously run tests are overwritten To stop the test while testing across a range of lines click the Stop button Line Test results are displayed in the bottom pane of the Line Test window P N 760 000731 Rev A March 2006 Page 165 5 Fault Management dinetests inixl gt Start Test ll Stop Test Test Types Metallic Tests Busy Lines F AC Failte 5 rc Ce ey f Skp Ii Choose Ports Noise P All Tests C Force Test VF Tests Iv VF Pot 1 21 21 Drag a column header here to group by that column Pot e Resut Testte as AG round v BGrud Time gt IINE assec VF 10 Apr 05 1 15 00 PM Figure 27 Line Tests Window Table 131 Line Test Window Settings Start Test button Starts testing the lines according to the parameters displayed in this window Stop Test button Stops the line tests currently being performe
73. the Previous Day P N 760 000731 Rev A March 2006 Page 197 tab ADSL transceiver unit located at the subscriber s premises CPE ADSL transceiver unit located on the ADSL card Lets you print a report of the statistics displayed in the window You can also doa print preview set up page parameters and use the Report Designer feature to format the report before printing Lets you export the statistics to a file The following file formats are available TXT XML HTML and Excel Displays the date and the time at which the system finished collecting statistics for the corresponding interval appears on Current 15 Minutes and Interval tabs only 6 Performance Management Screen Description Element Received Displays the number of Blocks blocks received by the ATU C from the ATU R Transmitted Displays the number of Blocks blocks transmitted by the ATU C to the ATU R Corrected Displays the number of Blocks blocks received with errors which were corrected Uncorrected Displays the number of Blocks blocks received which were not corrected Indicates whether or not the statistics collected for the corresponding interval are reliable Yes reliable No Invalid AN Note For more information about the time intervals for which statistics are collected see Viewing ADSL Performance Statistics on page 192 6 3 1 3 TC Layer You can view ADSL TC Layer performance statistics for each port using the ADSL Perform
74. the next set of rows of information from the database Define Filter Lets you define the filter to button be applied to the event viewer For more information see Using the Advanced Database Filter on Filtered Selected When selected indicates that Cleared the event viewer is currently filtered Report button Lets you set up and print alarm reports in a variety of formats ee RR Lets you save the event log button to file in txt file format pem eG Displays the event s ID number Category Displays the category to which each event belongs such as Configuration events Processing events perme Lema ee of the event Details Displays more details about the event such as the location and type of the component corresponding to the event Displays the component that triggered the event report P N 760 000731 Rev A March 2006 Page 57 5 Fault Management Screen Description Element Time Location Displays the location of the component that triggered the event according to Unit type unit number cage number slot number and port number where relevant Displays the time at which the event occurred Network Displays the name of the Em which the NE belongs Maintenance Yes Displays whether or not an No LCT User is currently connected to the NE Element Network Element 5 15 Viewing the Configuration Log You can view a configuration log which lists the configuration changes that have been made to t
75. the report before printing Export button Lets you export the statistics to a file The following file formats are available TXT XML HTML and Excel Collection button Opens the PM Archive Settings dialog box where you can enable archiving of the statistics collected for this link in the Oracle database For more information see Setting Up a Database of Performance Monitoring Statistics on page 189 Page 222 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide BER Bit Error Rate Displays information collected in 15 minute intervals during the last hour Displays information collected over the last 24 hours at hourly intervals Displays information collected daily over the last 7 days Background Error Blocks the number of errored blocks that occurred Errored Seconds the number of seconds in the given time period when at least one error block occurred displayed in HH MM SS format Screen Element BER Hour Quarters Severely Errored Seconds the number of seconds in the given time period when there were severe bit errors BER gt 10 displayed in HH MM SS format Error Free Seconds the number of seconds in the given time period that were error free displayed in HH MM SS format Degraded Minutes the total number of minute intervals with a BER worse than 110 Unavailable Time number of seconds with more than 10 consecutive SES 6 3 7 Viewing PCM E1 Link Perfor
76. this dialog box Deletes all the rows in the table and stops collection of statistics for the corresponding ports or interfaces Displays the name of the ports or interfaces for which PM statistics are already being collected Lets you set the time that the system should start statistics collection for the corresponding PM group Lets you set the time that the system should stop statistics collection for the corresponding PM group Displays the time that the system actually started collecting statistics for the corresponding PM group Displays the time that the system actually stopped collecting statistics for the corresponding PM group Displays the location of the port or interface for which you can enable or disable collection of statistics Actual Start Time Actual End Time Current Port Interface Location Displays the location of the ports or interfaces for which PM statistics are already being collected 6 3 Viewing Performance Monitoring Statistics You can view Performance Monitoring statistics for the following P N 760 000731 Rev A March 2006 Page 191 6 Performance Management 6 3 1 6 3 1 1 Physical Page 192 ADSL G SHDSL IP Uplink ATM SDH links PDH links PCM E1 links HDSL links Ethernet service Viewing ADSL Performance You can view performance monitoring statistics for each of the LI ADSL8 LI ADSL16 series card ports in the BroadAccess system for the following items Physical
77. tree pane collapse or expand the elements in the tree and lets you display the telephone number and other information assigned to the selected port e Context sensitive shortcut menus for items displayed in the tree e Alarm indications on icons representing units cages cards or ports where alarms are active AN Note STM4 AEL cards are displayed as STM4 AE cards in the configuration tree To determine whether a card is an STM4 AE or STM4 AEL check the card s Part Number in the Card Inventory window accessed from the Cage View Restore Tree Icon Collapse Tree Icon Expand Tree Icon Shrink Tree Icon Phone Book Icon Alarm Indication EA RU 1 qaa Slot Icon UAM Cage 2 Card Icon backplane Port Icon Slot 1 I Liiem cu Slot 2 Liteg cu Q Pot 1 CU 1 2 1 Port 2 CL 1 2 2 amp Port 3 CU 1 2 3 QR Port 4 CU 1 2 4 moro 5 CU 1 2 5 Port 6 CU 1 2 6 Q Pot CU 1 2 7 Q Port 8 CU 1 2 8 Selected Port Figure 5 Configuration Tree 4 2 Work Area When you select commands from the Menu Bar or from the Toolbar in the BroadAccess NE Operation window a corresponding window or dialog box is displayed in the NE Operation window s work area P N 760 000731 RevA March 2006 Page 13 4 User Interface 4 3 Status Bar The NE Operation window s Status bar provides you with information about the NE s communication status your Authorization leve
78. used between the power source and the system Check if the system is also reporting an AC Alarm Alarm ID 104 Perform the procedure for AC alarms see AC Alarm on page 96 Check the voltage of the cables connected to the power connectors on the system backplane The normal range should be as follows RU using PSRGx cards 48V system 47V 2 60V system 58 5V 2 Voltage within Go to step 3 the normal range Voltage outside Go to step 4 the normal range Problem not Go to step 4 solved Power source Go to step 5 OK Power source not Fix the problem with OK the exchange s power source Problem not Contact Customer solved Support Problem not There is a problem with solved the power source to the charger Voltage within Go to step 9 normal range Voltage outside Go to step 10 normal range P N 760 000731 Rev A March 2006 Page 115 5 Fault Management Check Action Result Perform Indication Check that the power cable Problem not Go to step 10 connectors are connected securely solved to the backplane connectors Check that the charger is providing Power source OK Contact Customer power at the correct voltage Support Power source not There is a problem with the power source to the charger or a problem with the charger Check that the correct type of Problem not Contact Customer cables are used between the system solved Support backplane the charger the DC
79. 00731 Rev A BroadAccess Maintenance Guide Screen Element Report button Export button Collection button Lets you print a report of the statistics displayed in the window You can also do a print preview set up page parameters and use the Report Designer feature to format the report before printing Lets you export the statistics to a file The following file formats are available TXT XML HTML and Excel Opens the PM Archive Settings dialog box where you can enable archiving of the statistics collected for this link in the Oracle database For more information see Setting Up a Database of Performance Monitoring Statistics on page 189 Lists abbreviations used in this window Displays the date on which the data was collected To select a date click the Select Day button and choose a date from the calendar PS y p y Abbreviations button Loop A Loop B Each HDSL E1 link is divided into 2 channels Loop A and Loop B Check this window to see the performance of each loop Errored Seconds the number of seconds in the time frame when at least one error block occurred Unavailable Seconds the number of seconds in the time frame when no service was available on this span Card installed in a CU on an Card installed in an RU on an HDSL span e S Doubler 1 Doubler 2 Slave P N 760 000731 Rev A March 2006 Page 229 6 Performance Management 6 3 9 Viewing Ethernet Serv
80. 1 Point to a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select the NE Operation option The NE Operation window is displayed 3 In the configuration tree select an RU or CU unit A list of cages is displayed 4 Select a cage A list of cards that are installed in the cage is displayed 5 Click on an HDSL card A list of links that belong to that card is displayed 6 Select the link for which you want to view performance monitoring statistics 7 Click the More Details button and then the Performance tab 8 Click the HDSL hour quarters tab to view data collected in 15 minute intervals or the HDSL Daily tab to view data collected once daily 9 You can do one or more of the following To print a report of the statistics displayed in the window click the Report button To export the statistics to file click the Export button To enable archiving of the statistics for the link click the Collection button In the PM Archive Settings dialog box select the Polling on Current Port Interface is Active checkbox HDSL Properties Performance BER 7 97E 10 Data Source Network Element Report I Export Collection a Abbreviations HourQuarters Hours Days HDSL Hour Quarters HDSL Daiy rm f 11 6 2002 4 00 00 PM Select Time fil 6 2002 MI oo 00 Slave lt 0 0 0 0 Doubler 1 gt l 0 0 0 Doubler 2 gt 0 0 0 0 Figure 47 HDSL Link
81. 101 Table 33 Bus Conflict 101 Table 34 Bus Conflict VoIP 102 Table 35 Bus Fail 102 Table 36 Cage Not Working 103 Table 37 Cage Slave Out 103 Table 38 Cannot Dial Regular Subscriber 104 Table 39 Card Does Not Respond 104 Table 40 Card Misplaced 105 Table 41 ClearAccess Access Violation Error 105 Table 42 ClearAccess Client Multi Homed Computer Problem 105 Table 43 ClearAccess LCT Not Working Direct Connection 106 Table 44 Clock Failure 106 Table 45 Configuration Line Missing 107 Table 46 Configuration Line Missing LI 4E1 Series Card 108 Table 47 Configuration Mismatch PSDCx PSRGx 108 Table 48 Common Control Card Backup Failure 109 Table 49 CPT Slave Failure 109 Table 50 CRC Error LOMF or TS 16 AIS 110 Table 51 Cross Connect Configuration Mismatch 110 Table 52 Data Transfer Problem LI ADSLAP 110 Table 53 DC Alarm 111 Table 54 Door Open Alarm 111 Table 55 E1 UNI ATM Failure 112 Table 56 External Alarm 112 Table 57 External Links Configuration Mismatch 113 Table 58 Facility Near Far End 113 Table 59 Fan Failure 113 Table 60 Hardware Loopback Indication 114 Table 61 Hardware Malfunction 114 Table 62 Illegal Link Configuration 114 Table 63 Input Voltage Alarm 115 Table 64 Leakage Fault 116 Table 65 Line is Down LI ADSL Series Cards 117 P N 760 000731 Rev A March 2006 Page vii Table of Contents Table 66 Table 67 Table 68 Table 69 Table 70 Table 71 Table 72 Table 73 Table 74
82. 104 Respond on page 104 Respond on page 104 Respond on page 104 Respond on page 104 Respond on page 104 Respond on page 104 Respond on page 104 CA n ON N N N 2 2 2 3 4 5 6 2 Page 70 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Description Troubleshooting Category Originator Type Default Can be Solution Severity Viewed by LCT Telnet 7 Card not Responding Card Does Not Equipment ATM Card Major Respond on page 104 8 1 9 Card not Responding Card Does Not Equipment LI32 Card Major Respond on page 104 Card not Responding Card Does Not Equipment CPU Card Major Respond on page 104 Common Control Card Backup Failure on page 109 Restart Failed V5 Out of Service on Processing V5 IF Critical No page 157 2 Variant Error V5 Variant Error on Configuration V5 IF Major No page 158 External Alarm External Alarm on External External Alarm Major Yes page 112 30 2 Card not Responding Card Does Not Equipment SHDSL Card Major Respond on page 104 3 34 Link Configuration Link Configuration Configuration Unit Major Mismatch Mismatch on page 119 5 High BER 210E 3 Link Failure Communication LTM HDSL EI Major LTM HDSL Cards Link on page 120 6 8 High BER 210E 3 No Communication Communication ONTU E3 Link Major RU and CU ONTU on page 132 3 3 3 3 3 3 Low BER 10E 6 10E 3 Link Failure Communication LTM HDSL E1 Minor
83. 159 page 159 page 159 Connectivity Remote VC 12 Alarm on Communication Vc12 Interface Deremate CR meti e etm Indication PRDI page 159 Server Remote Defect VC 12 Alarm on Communication Vc12 Interface page 146 Unsupported Card Unsupported Card Equipment Line Card ee eee ee ee on page 157 on page 157 Unrecognized Card Unrecognized Card Equipment Line Card cr el Lac a on page 156 Jnrecognized Card Unrecognized Card on page 156 Hardware VoDSL Card o 303 304 305 306 307 308 309 310 311 312 313 314 315 17 ET Hardware Malfunction P N 760 000731 Rev A Malfunction on page 114 Mismatch HW Version Control on page 126 Mismatch HW Version Control March 2006 roadAccess Maintenance Guide Can be Viewed by LCT Telnet Default Severity Minor Major Major Minor Minor Minor Major Major Major Major Major Major Major Major Minor i Page 91 5 Fault Management Troubleshooting Originator Type Default Can be Solution Severity Viewed by LCT Telnet Respond on page 104 on page 155 page 125 Hardware Malfunction Hardware Equipment ETH Card Major No Malfunction on page 114 Respond on page 104 page 98 Software Version Control Software Version Processing ETH Card Mismatch Control Mismatch on page 150 on page 155 AIS page 100 page 100 page 100 Hardware Equipment CPU Card Major No Malfunction on page 114 on page 102 Card o Hardware Malfunction
84. 171 Deacknowledging Alarms 47 Entering Free Text for Alarms 47 Event Log 56 External Alarm Settings 175 External Line Tests 170 Filtering and Sorting the Alarm Display 43 Hiding Columns in Tables 27 LEDs 64 Line Test History 169 Line Test Thresholds 172 Line Testing 164 Printing Alarm Reports 51 Problems not Reported by Alarms 94 Saving Alarm Reports 51 Searching for Text in Alarm Display 45 Severity Levels Editing 52 Troubleshooting Methodology 65 Troubleshooting Procedures 96 Unhiding Columns in Tables 27 H HDSL Link HDSL Link Performance 224 Hiding Columns in Tables 27 P N 760 000731 Rev A March 2006 Page 249 8 Index Page 250 l IP Uplink Performance 203 L Learned MACs 203 LEDs 64 Line Tests Background Line Tests 171 Capacitance Parameters 173 Capacitance Tests 164 External Line Tests 170 Line Test History 169 Line Test Thresholds 172 Metallic Tests 164 Voice Frequency Tests 164 Loopbacks 177 M Metallic Tests 164 P PCM El Link Link Performance 223 PDH Link Link Performance 221 Performance ADSL e 192 ATM Cross Connect 209 ATM UNI Performance ATM Uplink 214 ATM UNI Performance SDH Ring 217 Database 189 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Ethernet Service Performance 230 HDSL Link 224 HDSL Span 225 IP Uplink 203 PCM E l 223 PDH 221 SDH 217 STMI ATM o
85. 2 Card RUSOT 01 01 4467 Configuration 2 Card Out Card Type LI324 RU LI 32 Card RU 01 01 01 4466 Configuration 1 Cardin Card Type LI32A RU LI 32 Card RUSOT OT 01 4465 Configuration 2 Card Out Card Type LI324 RU LI 32 Card RUSOT 01 01 4464 Configuration 1 Card In Card Type LI324 RU LI 32 Card RU 01 01 01 4463 Configuration 2 Card Out Card Type LI32 RU LI 32 Card RUSO1 01 01 4462 Configuration 2 Card Out Card Type LI324 RU LI 32 Card RU 01 01 02 4461 Configuration 1 Card In Card Type LI325 RU LI 32 Card RU 01 01 02 4460 Configuration 2 Card Out Card Type LI324 RU LI 32 Card RU 01 01 02 4459 Configuration 1 Card In Card Type LI324 RU LI 32 Card RU 01 01 02 500 Items ed Figure 25 Event Viewer Window Table 15 Event Viewer Window Settings Screen Description Element Refresh button Refreshes the information displayed in the event viewer March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Auto Refresh Automatically refreshes the button information displayed in the event viewer in the following situations No active filter generic when there is a change all and only the new rows that were appended since the last refresh will be retrieved from the database A filter is active when there is a change the same query is re executed with the same filter criteria therefore any new rows not meeting the filter criteria will not be retrieved from the database More Rows Displays
86. 731 Rev A March 2006 Page 181 6 Performance Management 6 1 4 1 IP Uplink ATM Connection Performance Monitoring Table 137 IP Uplink ATM Connection Performance Monitoring Fw Mens Rx Err SLC Number of Soft Logic Control errors received Number of parity errors received Rx Err Addr Mismatch Number of Address Mismatch errors received R Number of cells received RxCells ITXCLPiCells X x x Cells Cells Tx CLP1 Cells Number of Cell Loss Priority 1 cells transmitted Number of Explicit Forward Congestion Indication cells transmitted cells received Rx RM Cells Number of Resource Management cells received Tx OAM Cells Number of Operation Administration and Maintenance cells transmitted Tx RM Cells Number of Resource Management cells transmitted Rx EFCI Cells Number of Explicit Forward Congestion Indication cells received Rx CLPO Cells Number of Cell Loss Priority 0 cells received Tx CLPO Cells Number of Cell Loss Priority 0 cells transmitted 6 1 4 2 IP Uplink Performance Monitoring Table 138 IP Uplink Performance Monitoring Feeney Mem broadcast and multicast packets multicast address broadcast address Rx MAC Control Number of Media Access Control Control packets received Page 182 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Rx MAC Pause Number of Media Access Control Pause packets received Rx MAC Unknown Number of Media Access Control Unknown packets rece
87. Access LCT main window s menu bar select the Fault option the Alarm Configuration option and then the Network Element option The NE Alarm Configuration window is displayed 3 Select the row corresponding to the alarm whose severity level you want to edit 4 Selecta severity level from the Modify To box at the bottom of the window or from the corresponding cell in the Modify To column 5 Click the Apply Changes button To modify alarm severity levels for several NEs 1 Select one of the NEs you require in the Network Tree 2 From the ClearAccess main window s menu bar select the Fault option the Alarm Configuration option and then the Network Element option The NE Alarm Configuration window is displayed 3 Select the row corresponding to the alarm whose severity level you want to edit 4 Selecta severity level from the Modify To box at the bottom of the window or from the corresponding cell in the Modify To column 5 Click the Modify NEs button Select the NEs to which you want the changes applied the NE you selected in step 1 is automatically included 6 Click the Apply Changes button To copy alarm severities from one NE to other NEs 1 Selectthe NE from which you want to copy source NE in the Network Tree 2 Click the Copy to NEs button 3 Select all the NEs to which you want to copy alarm severities target NEs 4 Click the Apply Changes button March 2006 P N 760 000731 Rev A BroadAccess M
88. Box Channel Fast Tab Interval Tab 196 Figure 36 ADSL Performance Dialog Box TC Layer Tab Interval Tab 199 Figure 37 SHDSL Performance Monitoring Window 202 Figure 38 IP Uplink Window ATM Statistics 205 Figure 39 IP Uplink Window Uplink Statistics 206 Figure 40 IP Uplink Window Bridge Port Statistics Index 207 Figure 41 IP Uplink Window MACs Learned 208 Figure 42 ATM Cross Connect Performance Monitoring Window 211 Figure 43 STM1 ATM Performance Monitoring Window 215 Figure 44 SDH Link Configuration Window SDH Performance Tab VC 12 Statistics 218 Figure 45 SDH Link Configuration Window SDH Performance Tab STM 1 ATM Statistics 218 Figure 46 PDH PCM E1 and HDSL Link Configuration Window Performance Tab 222 Figure 47 HDSL Link Configuration Window HDSL Quarter Hour Span Performance Tab 226 Figure 48 HDSL Link Configuration Window HDSL Daily Span Performance Tab 228 Figure 49 Ethernet Card Performance Monitoring Port Window 230 Figure 50 Currently Active Lines Window 233 Figure 51 Unit Daily Usage Dialog Box 234 Figure 52 Unit Current Traffic 236 Figure 53 Unit Peak Hour Report 238 Figure 54 Hour of Interest Report Dialog Box 239 Figure 55 Set Hour of Interest Dialog Box 240 P N 760 000731 Rev A March 2006 Page v Table of Contents List of Tables Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 Table 10 Table 11 Table 12 Table 13 Table 14 Tabl
89. CT and your LCT User user name and password for connecting to the NE P N 760 000731 Rev A March 2006 Page 9 3 Logging In Page 10 To log in to the LCT 3 Ensure that the LCT Start application is running it should appear as one of the buttons on the Windows task bar If it is not running start it as follows Click the Windows Start button and select the Programs option then the Startup option and then the LCT Start option Click the Windows Start button and select the Programs option then the LCT option then the BroadAccess 40 LCT folder and then the BroadAccess 40 LCT option The BroadAccess 40 Local Craft Terminal LCT opens and the Login dialog box is displayed In the Login dialog box enter the following User Name type your user name Password type your password Server Address read only Click the OK button The LCT main window is displayed Click on the NE icon in the left pane of the LCT main window If an NE icon has not been defined for the NE refer to Creating and Configuring a BroadAccess 40 Network Element in the LCT Installation and Administration Guide LCT Online Help system Select the Configuration menu option and then the Connect option If you are connecting to an NE where no LCT Users have been defined type admin in the User Name box and BroadAccess40 in the Password box If LCT Users have been defined obtain your user name and password from your system administrator an
90. Connect performance monitoring statistics 1 2 Point to a BroadAccess NE and right click The Shortcut Menu is displayed Select the NE Operation option The NE Operation window is displayed Click the Broadband Cross Connect button The Broadband Cross Connect window is displayed Select a cross connection a row in the table Click the Performance button The ATM Cross Connect Performance Monitoring window is displayed displaying statistics for the current 15 minute interval Current Quarter To view statistics for different time frames click the Current Day Interval Quarter or Interval Day buttons March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide BdATM Cross Connect Performance Monitoring inl o x 2 Refresh Report I Export Data Source Network Element x More Rows E Collection System Date 10 Sep 03 18 51 47 Current Quarter Current Day Interval Quarter Interval Day Network Elapsed Time 06 43 User Elapsed Time 12 40 Network VPI Network VCl Port User VPI User VCI 5 136 5 1 13 8 0 32 Drag a column header here to group by that column Network End Total Cells Fi Total Cells TX Total Cells R Total Cells TX Policing CLPO Policing Policing CLPO Buffer Management X X y Cells Discard v CLPO CLP1 Cells Cells Tagged v Cells Discard X Discard 4294967295 4294967295 4294967295 4294967295 4294967295 4294967295
91. Defer Number of excessive deferred packets transmitted Ethernet segment Ethernet segment Ethernet segment Estimated number of excessive collision packets transmitted on this Tx Ethernet segment Estimated number of no collision packets transmitted on this Tx Ethernet segment transmitted statistics probe on the Tx channel P N 760 000731 Rev A March 2006 Page 183 6 Performance Management Tx J Number of packets transmitted that were longer than 1518 octets excluding framing bits but including FCS octets and had either a bad Frame Check Sequence FCS with an integral number of octets FCS Error or a bad FCS with a non integral number of octets Alignment Error X Tx Err FCS Tx Undersize Tx Oversize abber Rx IW Frames Rx Err Host Full Rx Err FBP Underrun rames Rx Err Nonvalid MAC Number of Frame Check Sequence errors transmitted Number of control packets transmitted Number of undersize packets transmitted less than 64 octets long but otherwise well formed Number of oversize packets transmitted longer than 1518 octets long but otherwise well formed Number of packets transmitted that were less than 64 octets in length excluding framing bits but including FCS octets and had either a bad Frame Check Sequence FCS with an integral number of octets FCS Error or a bad FCS with a non integral number of octets Alignment Error Number of non valid Media Access Control errors recei
92. Fast Channel Interleave Channel TC Layer For each item you can view the statistics that have been collected for the following time intervals Current 15 minutes statistics collected so far during the current 15 minute interval Current day statistics collected so far today Interval statistics collected during previous 15 minute intervals Statistics are displayed for the last 32 intervals which provides statistics in total for the last 8 hours Previous day statistics collected during the previous day Total a total of the statistics collected since the card was initialized The ADSL Performance window is accessed using the Performance button in the ADSL Configuration window You can view ADSL physical performance statistics for each port using the ADSL Performance window Physical tab To view physical performance statistics 1 2 Point to a BroadAccess NE and right click The Shortcut Menu is displayed Select NE Operation The NE Operation window is displayed March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 3 In the configuration tree expand the corresponding RU unit s child nodes A list of cages is displayed 4 Expand the corresponding cage s child nodes A list of the cards that are installed in that cage are displayed 5 Expand the corresponding ADSL card s child nodes A list of ports is displayed 6 Double click on the port you require The ADSL Configuration window is
93. Hardware Equipment VoIP Card Major N Malfunction on page 114 Page 92 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Troubleshooting Originator Type Default Can be Solution Severity Viewed by LCT Telnet page 125 Line is Down Line is Down Processing Virtual Access VOIP MG Series Gateway Cards on page 118 page 112 page 112 page 112 page 112 page 112 page 112 page 112 page 112 P N 760 000731 Rev A March 2006 Page 93 5 Fault Management 5 16 4 Other Problems Page 94 The following problems might not be reported by ClearAccess or LCT but may be reported by on site technicians or by subscribers Each row in the following tables corresponds to a particular problem and refers you to the appropriate troubleshooting procedure Table 18 System Problems mem Dem se the active CPT card No backup Failure on page 109 Cage Not Cage not working power may Cage Not Working on page 103 Working or may not be working expansion cage not working properly Read only When connecting to a Read Only Access to NEs using access to NEs BroadAccess NEs using a ClearAccess Client on page 147 ClearAccess client the NE Operation window provides read only access ClearAccess ClearAccess may not function ClearAccess Client Multi failure due to properly if the computer where Homed Computer Problem on 2 network ClearAccess Client is installed page 105
94. Interest 5 Sep 03 00 00 00 Today Max TS used Outgoing Incoming intemal Usage 1 00 0 00 0 00 0 0 0 Peg Count Blocked Figure 54 Hour of Interest Report Dialog Box Table 165 Hour of Interest Report Dialog Box Settings Screen Element The maximum number of time slots used in this period Hour of Interest The time at which the hour of interest begins Max TS used P N 760 000731 RevA March 2006 Page 239 6 Performance Management Accumulative time usage in hours of time slots in the unit grouped according to outgoing allocations incoming calls and internal calls Number of outgoing allocations incoming allocations and internal call allocations Number of calls that did not go through were blocked due to ATB state 6 5 5 1 Setting Hour of Interest To set hour of interest 1 Pointto a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select the NE Operation option The NE Operation window is displayed 3 From the Menu Bar select the Performance option then the Traffic option then the Unit Hour of Interest Traffic option The Set Hour of Interest dialog box is displayed 4 Enter the hour at which the hour of interest begins a number between 0 and 23 and the minute at which the hour of interest begins 5 Click the Apply button The new hour of interest 1s set E Refresh Jf Apply Hour f zi Minute jo
95. N connection you select the required NE on the Network Tree and then from the ClearAccess main window s menu bar select Configuration Connect Dial Up If you are managing a BroadAccess system using LCT you access the NE Operation window by right clicking on the BroadAccess network element displayed in the left pane of the LCT s main window clicking the Connect button to connect to the system and then right clicking on the NE icon and selecting the NE Operation option Refer to the LCT Installation and Administration Guide located in the Service Manual or the LCT online help system accessed from the LCT menu bar for more information about connecting to a BroadAccess system using LCT When procedures in this manual direct you to point to a BroadAccess NE you should use one of the methods described above depending on whether you are using ClearAccess or LCT The BroadAccess NE Operation window consists of the following main areas Menu Bar Toolbar Configuration Tree Work Area Status Bar Configuration Tree The configuration tree includes the following features Highlights the element currently being configured for example unit cage slot port Displays the names of the cards installed in the cage slots Opens the corresponding configuration window when you double click on a port icon March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide e A toolbar which lets you shrink or restore the configuration
96. OK to step 6 Cables OK P N 760 000731 Rev A March 2006 Page 163 5 Fault Management Check Action Result Perform Indication Using the ADSL port s Problem not Go to step 7 Configuration window in solved ClearAccess LCT check if the downstream SNR margin is above 6 dB and if it is not try to reduce the downstream rate or change the port s configuration profile to Adaptive at Start Up Contact Customer Support C Table 130 xDSL LCD at Far End SHDSL Line Relevant for the following Alarm IDs 194 pm Indication and then enable the line solved peer dM Lec solved Using the port s Configuration Problem not Go to step 4 window Endpoint Maintenance solved tab in ClearAccess LCT NE Operation window check the downstream SNR margin If it s too high check that the cables and cable connections are OK and fix if necessary 4 Reduce the line rate Problem not Go to step 5 solved Replace the CPE Problem not Go to step 6 solved e Contact Customer Suppo OOO SSCS 5 17 Line Testing Page 164 Line testing is an essential task performed by the BroadAccess system Comprehensive line tests let you identify line faults quickly from a local or remote location and direct technicians to the fault source Subscriber line tests can be performed on a specified range of lines Test types include AC DC Leakage Capacitance Voice Frequency and Noise tests The complete set
97. Out of Cell Number of events in which cell delineation was Delineation given 6 1 7 ADSL Performance Monitoring The ADSL Performance Monitoring parameters listed below comply with IETF RFC 2662 For more information about viewing ADSL Performance Monitoring statistics see Viewing ADSL Performance on page 192 The information can be displayed for the following time frames e Day e Quarter hour Table 142 ADSL Performance Monitoring Parameter Levels System Supported Component S LOF Loss of Frame Number of seconds events Physical layer ATU C ATU R in which loss of frame occurred LOS Loss of signal Number of seconds events Physical layer ATU C ATU R in which loss of signal occurred ES Error seconds Number of seconds inthe Physical layer ATU C ATU R given time period when at least one error block occurred displayed in HH MM SS format Page 186 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Parameter Levels Supported SES Severely errored Number of seconds in the Physical layer seconds given time period when there were severe bit errors when BER gt 10 3 displayed in HH MM SS format UAS Unavailable Number of seconds Physical layer seconds following 10 consecutive SES LPR Loss of Power Number of seconds events Physical layer in which loss of power occurred Count of line attempts since Physical layer reset Received Cells Number of cells w
98. Piccy pac Elapsed Time 00 01 17 System Time 10 7 03 10 46 16 PM Physical E filli L SHDSL T Slot 1 Slot 2 Slat 3 Hour Quarters Days Total E Slot 4 TES Date CRC Anomalies ot m LI SHDSL T stot 7 LI SHDSL T slots 5 fli LI SHDSL T ses HH L SHDSL T Slot 10 Slot 14 Slot 12 Slot 13 NE Communication ok Authorization Administrator Access Mode Normal LokedBy ALEX Figure 37 SHDSL Performance Monitoring Window Table 149 SHDSL Performance Window Settings Refresh button Refreshes the data displayed in this window Abbreviations Displays a glossary of button performance monitoring acronyms and terms Elapsed Time Displays the amount of time that has passed so far during this interval relevant for Quarter Hours and Days tabs System Time Displays the on board date and time currently configured in the NE Date Displays the date that the statistics were collected End Time Displays the time at which the system finished collecting statistics for the corresponding interval Page 202 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Screen Element SES Displays the number seconds in the time period when there were severe bit errors CRC Anomalies Displays the number of times a Cyclical Redundancy Check an
99. Received Cells v 0l Jan 00 00 00 0 31 Dec 99 31 Dec 99 31 Dec 99 31 Dec 99 31 Dec 99 25000000005 2 oj ojojojojojojlol Figure 36 ADSL Performance Dialog Box TC Layer Tab Interval Tab Table 148 ADSL Performance Window TC Layer Tab Settings Screen Description Element Refresh button Refreshes the data displayed on this tab Data Source Network Lets you view statistics live Network Element from the BroadAccess Element system Network Element Oracle DB or from the Oracle database Collection Opens the PM Archive button Settings dialog box where you can enable archiving of the statistics collected for this link in the Oracle database For more information see Setting Up a Database of Performance Monitoring Statistics on page 189 More Rows Displays the next set of rows button of statistics saved in the database System Date Displays the on board date and Time and time currently configured in the NE Elapsed Time Displays the amount of time that has passed so far during this interval appears on Current 15 Minute or Current Day tabs only P N 760 000731 Rev A March 2006 Page 199 6 Performance Management Screen Element Report button Displays the total amount of time when statistics were actually collected appears only on the Previous Day tab statistics for the port statistics for the po
100. T card now on standby if there is a backup card Table 114 STM4 Series Backup Card Failure Relevant for the following Alarm IDs 53 Check Action Result Perform Indication Replace the backup card Alarm clears 0 Alarm does not Go to step 2 clear Replace the active card Alarm clears Alarm does not Contact Customer clear Support March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 115 Temperature Alarm Relevant for the following Alarm IDs 1 2 3 4 197 200 282 285 319 325 Check Action Result Indication Go to step 2 Go to step 3 Are the cage or roof fans operating improve ventilation Is the fan wiring connected Po ie 7 correctly Yes sd Replace the roof fans Is the outdoor cabinet well Yes Replace the card ventilated which caused the alarm No Yes Table 116 Test Module Failed Relevant for the following Alarm IDs 18 Check Action Result Perform Indication Reset the CPT card using the RST button on the card s front panel If the problem persists replace the CPT card where the test module failed P N 760 000731 RevA March 2006 Page 155 5 Fault Management Table 117 Transmission Card Does Not Respond Relevant for the following Alarm IDs 82 83 Check Action Result Perform Indication For ONTU cards refer to the following procedures No Communication RU and CU ONTU
101. Table 75 Table 76 Table 77 Table 78 Table 79 Table 80 Table 81 Table 82 Table 83 Table 84 Table 85 Table 86 Table 87 Table 88 Table 89 Table 90 Table 91 Table 92 Table 93 Table 94 Table 95 Table 96 Table 97 Table 98 Page viii Line is Down LI SHDSL Series Cards 118 Line is Down VOIP MG Series Cards 118 Link Blocked by Local Exchange 119 Link Configuration Mismatch 119 Link Failure LTM HDSL Cards 120 LI SHDSL Card Limit Exceeded 120 LOF Alarm at LI 4E1 LI 16E1 Series Card 121 LOF or LOS Alarm at LI 8Nx64 Card 121 Management Communication Failure on the Link 123 Many Alarm Indication Signal AIS 123 Many Line Alarms 123 Many Remote Defect Indication RDI VP ATM Layer 124 Media Failure 125 Metering Mismatch 125 Mismatched HW Version Control 126 Mismatched Subscribers 126 No Clock Sync Failed 127 No Communication RU and CU E1 Long Haul LTM card 127 No Communication RU and CU E1 Short Haul LTM card 128 No Communication RU and CU HDSL 1 Doubler 130 No Communication RU and CU HDSL No Doublers 131 No Communication RU and CU ONTU 132 No Communication RU and CU ONTU with backup ONTU cards 134 No Dial Tone Group of Subscribers or the Entire Cage two cards or more 135 No Dial Tone Regular Subscriber 136 No Dialing Group of Subscribers two cards or more 136 No Intracalls 137
102. To perform an alarm simulation 1 Point to a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select the NE Operation option The NE Operation window is displayed 3 From the Menu Bar select the Fault option then the Tests option and then the Alarm Simulation option The Alarm Simulation window is displayed 4 Select an alarm severity level from the Alarm Severity list 5 Click the Apply button The system activates the alarm and closes the window Page 174 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide t Alarm Simulation 0 x Press Apply to activate an alarm for one minute Alam Severity i A Apply Figure 31 Alarm Simulation Window 5 18 External Alarm Settings You can assign names to the external alarms connected to your system When these alarms are activated the names assigned to the external alarms appear in the External Alarm column of the ClearAccess or LCT Active Alarms or History Alarms display This feature can be used to assign names to external alarms connected to modules such as external SDH equipment To view add or modify External Alarm settings 1 2 P N 760 000731 Rev A Point to a BroadAccess NE and right click The Shortcut Menu is displayed Select the NE Operation option The NE Operation window is displayed From the Menu Bar select the Fault option then the External Alarms Settings option The External Alarm Settings window
103. U problematic cable Is a red ER LED of the HDSL card 7 on check physically or using ClearAccess LCT cage view T Red LED on Is the green ACT LED of the Green LED on Go to step 6 HDSL card on Is the card recognized by Go to step 7 ClearAccess LCT Replace HDSL card in the CU Not recognized Reset the CPT card Does ClearAccess LCT recognize using the RST button the card now on the card s front panel If this doesn t solve the problem replace the CPT card at the CU No Replace the HDSL card communication at the RU o e o Go to step 7 o P N 760 000731 Rev A March 2006 Page 131 5 Fault Management Check Action Result Perform Indication Page 132 What do the properties of the card ClearAccess LCT indicate Check the quality of the failed loop and the connections at the distribution block at the RU and CU sides Is the loop suitable for HDSL requirements Table 87 OEM Go to step 7 communication error Loop A B failed No too noisy or Choose a better loop No Communication RU and CU ONTU Relevant for the following Alarm IDs 7 36 38 42 44 48 50 Check Action Result Perform Indication At the CU which LEDs on the ONTU card are on and which are off check physically or use ClearAccess LCT cage view Check that the CU backplane dipswitches are configured correctly 13 15 and correct the settings if necessary If you change the dipswitch
104. U or RU for STM1 Problem on page 151 Check VC cross connect table in Cross connect Go to step 6 ClearAccess LCT for the local configuration is CU or RU OK Cross connect Go to step 5 configuration is not OK Correct cross connect table cleared cleared P N 760 000731 Rev A March 2006 Page 149 5 Fault Management ae cs Indication Delete the VC and assign a different VC cleared cleared Page 150 Replace the LI SHDSL series The alarm is The problem is solved card for external links Swap the cleared STM4 series card for internal The alarm is not Contact Customer cleared Support links if a backup exists Replace the STM4 card Table 110 Software Version Control Mismatch Relevant for the following Alarm IDs 180 181 182 183 184 185 186 196 276 279 284 287 324 Check Action Result Perform Indication Check the software version Software in If a compatible profile currently used by the card s active version is saved in the system using the bank doesn t inactive bank swap ClearAccess LCT Software match software the bank controlling Download window accessed version profile the card from the NE Operation window If no compatible software version is saved on the card download the correct version to the card and swap Software Go to step 2 version of card s active bank is the same as the system version profile Contact Customer Support Table 111 STM1 ATM Interface Alarms
105. able 90 No Dial Tone Regular Subscriber Relevant for the following Alarm IDs Not applicable see Other Problems on page 94 Note At each step of the processes described here check whether or not there is a dial tone If there is no dial tone follow the steps in the table Check Action Result Indication Check line allocation via the Y Go to step 2 ClearAccess LCT and the green LED turned on in the corresponding card Are indications normal check LEDs physically or use Go to step 5 ClearAccess LCT cage view Is there dial tone at the CU N distribution block Y There is a problem between the CU and the exchange Yes Gotostep3 Are the cables connecting the Not connected Secure cable exchange to the backplane cables connection P1 to P15 in the CU properly connected Replace the service card at the Still no dial tone Go to step 5 CU side Does the subscriber have a dial tone Replace the service card at the Still no dial tone Check the subscriber RU side Does the subscriber cable at the RU side have a dial tone cables P1 to P15 es o o es es Table 91 No Dialing Group of Subscribers two cards or more Relevant for the following Alarm IDs Not applicable see Other Problems on page 94 Check Action Result Indication Can subscribers dial March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Check Action Result Perform Indication Connect a telep
106. aintenance Guide To save alarm severity levels to file 1 2 5 6 Select the NE you require in the Network Tree From the ClearAccess LCT main window s menu bar select the Fault option the Alarm Configuration option and then the Network Element option The NE Alarm Configuration window is displayed Click the File Options button Select the Save Severities option The Save Alarm Table Files dialog box is displayed Navigate to a different location if required and enter a name for the file Click the Save button The alarm severities are saved in txt file format To load an alarm severities file to the NE 1 2 P N 760 000731 Rev A Select the NE you require in the Network Tree From the ClearAccess LCT main window s menu bar select the Fault option the Alarm Configuration option and then the Network Element option The NE Alarm Configuration window is displayed Click the File Options button Select the Load Severities option The Load Alarm Table Files dialog box is displayed Navigate to and select the file that you wish to load to the system and click the Open button March 2006 Page 53 5 Fault Management Page 54 ENE Alarm Configuration zox vo Apply Changes Clear Selection a Reload from DB Xx Reload from NE 3 Exit ji Description v Cetesow v Originator v Deta v Cumem T Modp o i WA odii O 1 Te
107. ance You can sort the event log in the same way as you sort the Active or History Alarm display for more information see Filtering and Sorting Alarms on page 43 You can print a list of events and save the events in text file format To view the event Log e Inthe ClearAccess or LCT main window select the Fault Event Log menu option lol x O Refresh XE More Rows S Define Filter SP Filtered A Search j Report E Save Log As Drag a column header here to group by that column Enty ID v Category w EventlD v Description v Details Originator v Location X Configuration 1 Card In Card Type LI324 RU LI 32 Card RUdO1 01 02 4477 Configuration 2 Card Out Card Type LI32 RU LI 32 Card RU 01 01 02 4476 Configuration 1 Card In Card Type LI32 RU LI 32 Card RU 01 01 02 4475 Configuration 2 Card Out Card Type LI32 RU LI 32 Card RU 01 01 02 4474 Configuration 1 Card In Card Type LI32 RU LI 32 Card RUtOT 01 02 4473 Configuration 2 Card Out Card Type LI324 RU LI 32 Card RUSO1 01 01 4472 Configuration 1 Card In Card Type LI32A RU LI 32 Card RU 01 01 01 4471 Configuration 2 Card Dut Card Type LI32 RU LI 32 Card RUSOT OT 01 4470 Configuration 1 Card In Card Type LI32 RU LI 32 Card RUSOT OT 01 4463 Configuration 2 Card Out Card Type LI32 RU LI 32 Card RUSOT 01 01 4468 Configuration 1 Card In Card Type LI32 RU LI 3
108. ance window TC Layer tab To view physical performance statistics 1 Pointto a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select NE Operation The NE Operation window is displayed 3 Inthe configuration tree expand the corresponding RU unit s child nodes A list of cages is displayed 4 Expand the corresponding cage s child nodes A list of the cards that are installed in that cage are displayed 5 Expand the corresponding ADSL card s child nodes A list of ports is displayed 6 Double click on the port you require The ADSL Configuration window is displayed 7 Click the Performance icon The ADSL Performance window is displayed 8 Click the TC Layer tab 9 Toggle between the time intervals for which you want to view statistics by clicking the corresponding buttons on the TC Layer tab Page 198 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide LI ADSL Performance RU 1 1 2 1 Inl x ra Retresh Data Source Network Element gt EF Collection S More Rows Physical Channel Fast Channel Interleave TC Layer SystemDate 01 Jan 00 00 07 08 Current 15 Min Current Day Previous Day J Interval _Total B Report E Export INTERLEAVE B Repot EY Export FAST Drag a column header here to group by that column Drag a column header here to group by that column Date v EndTime Received Cells Transmitted Cells v Date v EndTime
109. and Administration Guide or the LCT Installation and Administration Guide respectively After you have logged in you open the NE Operation window for the particular BroadAccess NE that you want to manage For more information about how to open the NE Operation window see User Interface on page 11 AN Note Before opening a ClearAccess session ensure that ClearAccess Client software has been installed on your computer You know your user name and password for logging in to ClearAccess To login to ClearAccess 1 Click the Windows Start button and select the Programs option The list of program files opens Select the ClearAccess option and then the ClearAccess client option The ClearAccess client opens and the Login dialog box is displayed 2 Inthe Login dialog box enter the following and then click OK User Name enter your user name Password enter your password The ClearAccess server IP address that was used the last time that this ClearAccess client connected to the server is displayed in the Server Address field You can enter a different IP address if necessary AN Note Before opening an LCT session ensure that You have connected your computer to the connector marked COM3 on the system backplane using an Ethernet cable The CU and RUs have power switched on The local craft terminal software has been installed on your computer You know your user name and password for logging in to L
110. and Interval Day statistics face at ee ee sl Total Cells Rx Displays the total number of cells received at the user end Total Cells Tx es Displays the total number of cells transmitted by the user end Policing CLPO Displays the number of Cells Discard CLPO Cell Loss Priority 0 cells that were discarded due to policing pu Policing Displays the number of CLPO CLP CLPO Cell Loss Priority 0 Cells Discard and CLP1 Cell Loss Priority 1 cells that were discarded due to policing Displays the number of CLPO cells that were modified to CLP1 due to policing Displays the number of cells that were discarded when the buffer threshold was exceeded Indicates whether or not the No statistics collected for the corresponding interval are reliable Yes reliable No Invalid visible only for Interval Quarter and Interval Day statistics Policing CLPO Cells Tagged Buffer Management Cells Discard P N 760 000731 Rev A March 2006 Page 213 6 Performance Management 6 3 4 2 Viewing STM1 ATM Performance in the SDH Ring ATM performance statistics at STM 1 level are measured on the STM4 cards in each of the units on the SDH ring This provides a diagnostic tool for detecting problems in a particular segment of the SDH ring For more information about viewing these statistics see Viewing SDH Link Performance on page 217 6 3 4 3 Viewing STM1 ATM Performance on the ATM Uplink to the Network ATM perfo
111. ar Once you have acknowledged an alarm the beep sound is muted See Acknowledging Current Alarms on page 47 for more information about acknowledging alarms P N 760 000731 Rev A March 2006 Page 37 5 Fault Management 5 2 Modifying the Audible Notification Sound Page 38 You can modify the alarm notification sound emitted by your computer by either changing the beep frequency and beep duration or by using an audio file of your choice You can also return the beep settings to the factory default settings To modify the audible notification sound 1 Select the ClearAccess LCT main window s Tools Options option from the Menu Bar The Options window is displayed 2 On the Alarm Sound Control tab do one of the following Select the Use Beep option and then drag the sliders to change Beep frequency for the first second third and fourth beeps and use the arrows to set the time duration of first second third and fourth beeps Select the Use Audio file option and then use the Browse button to navigate to an audio file saved on your computer Click the Default button to return all the settings in the Use Beep option to default settings 3 Click the Set button to apply the changes you made Use Beep Beep frequency Beep duration Milliseconds First beep J 332 150 0 250 500 Secondbeep E 330 150 a 0 250 500 Third beep Ll 262 150 p 250 500 Fourth beep E 4000 a 0
112. arAccess e Click on the Domain or NE in the Network Tree for which you want to view active alarms Active alarms for the tree node you selected are displayed in the Work Area of the ClearAccess main window e To return to the Active Alarms display from the main ClearAccess window select the Fault Show Active Alarms menu option e To show all the alarms that appear in the network ensure the Fault Tree is filtering alarms menu option or icon in the ClearAccess main window is not selected AN Note You can access online troubleshooting procedures for each alarm by selecting the row corresponding to the alarm in the alarm display and pressing the F1 key BroadAccess 40 SNMP systems only Page 40 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide To view active alarms using LCT Connect to the system as explained in Logging In on page 9 Active alarms for the system are displayed in the Work Area of the LCT main window You can return to the Active Alarms display by selecting the LCT main window s Fault Show Active Alarms menu option To view active dial up alarms e Select the Fault Dial Up Alarms menu option Tig a Ce 9 of gy Ey Qi F more Rows z ID Severity Category Description External Ala Originator Type Location Figure 16 Current Alarms Display in ClearAccess Main Window AN Note The position of the columns displayed in the window can be changed therefore t
113. arching click the Find Next button until you find the item you require 5 15 2 Printing Reports from the Configuration Log The Report button in the Configuration Log window lets you print out the configuration events displayed in the window according to the filters currently selected Before you print the events you can do the following Preview how the events will be printed out by clicking the Report button and selecting the Print Preview option Edit page setup including page size margins scale headers and footers by clicking the Report button and selecting the Page Setup option Use the Report Designer to set up configuration log reports in a variety of formats by clicking the Report button and selecting the Report Designer option For more information about using the Report Designer see Creating Reports on page 26 To print a configuration log report 1 Open the Configuration Log window as described in Viewing the Configuration Log on page 58 Filter the configuration log as required as described in Using the Advanced Database Filter on page 28 Click the Report button Select the options you require modify if necessary and click the Print button when you are ready to print 5 15 3 Saving the Configuration Log to File The configuration log can be saved in XML HTML Excel or text file format Only the events displayed will be saved If you want to save all the events make sure that you have cancelled filte
114. ard Does Not Respond 156 Unrecognized Card 156 Unsupported Card 157 V5 Cycling Problem 157 V5 Out of Service 157 V5 Variant Error 158 VC 12 Alarm 159 VC TIM Alarm 160 VF Failure 160 WDM Problem 161 xDSL LCD at Near End 162 xDSL LCD at Near End SHDSL Line 163 xDSL LCD at Far End ADSL Line 163 xDSL LCD at Far End SHDSL Line 164 Line Test Window Settings 166 Line Test Thresholds Dialog Box Settings 173 March 2006 Page ix Table of Contents Table 133 Table 134 Table 135 Table 136 Table 137 Table 138 Table 139 Table 140 Table 141 Table 142 Table 143 Table 144 Table 145 Table 146 Table 147 Table 148 Table 149 Table 150 Table 151 Table 152 Table 153 Table 154 Table 155 Table 156 Table 157 Table 158 Table 159 Table 160 Table 161 Table 162 Table 163 Table 164 Table 165 Page x External Alarm Settings Window Settings 176 SDH Performance Monitoring 180 PDH Performance Monitoring 180 181 HDSL Performance Monitoring 182 IP Uplink ATM Connection Performance Monitoring 182 IP Uplink Performance Monitoring 184 IP Uplink Bridge Port Performance Monitoring ATM Connection Performance Monitoring 185 ATM UNI Performance Monitoring 186 ADSL Performance Monitoring 186 G SHDSL Performance Monitoring 188 Ethernet Service Performance Monitoring 188 PM Archive Settings Dialog Box Settings
115. as CLPO Cell ATU R Discard Loss Priority 0 and dropped as a result of policing Policing CLPO amp CLP1 Number of cells marked as CLPO or CLP1 ATU R Cells Discard Cell Loss Priority 1 and dropped as a result of policing Number of CLPO cells modified to CLP1 Tagged as a result of policing Cells Discard buffer overflow 6 1 6 ATM UNI Performance Monitoring The ATM Performance Monitoring parameters below comply with ITU 783 For more information about viewing ATM UNI Performance Monitoring statistics see Viewing ATM Performance on page 209 The ATM Performance Monitoring information can be viewed for the following time frames e Day e Quarter hour P N 760 000731 RevA March 2006 Page 185 6 Performance Management Table 141 ATM UNI Performance Monitoring ES Error Seconds Number of seconds in the given time period when at least one error block occurred displayed in HH MM SS format SES Severely errored seconds Number of seconds in the given time period when there were severe bit errors when BER gt 10 3 displayed in HH MM SS format SEF Severely Errored Frame Number of seconds in the given time period when Seconds there was severe loss of frame Number of times there was a positive pointer Count justification Count justification N Total Cells Rx Number of received cells Total Cells Tx Number of transmitted cells HEC Errors Header Error Control Number of cells with HEC errors OCD Events
116. atic cross connect mode check that DAT64 CO card is in the same slot in both the CU and the RU In the case of manual cross connect mode make sure that the DAT64 CO channel at the RU is cross connected to the DAT64 CO channel at the RU Not same slot Move DAT64 CO manual mode card so that position is channel the same at both CU automatic and RU automatic mode mode Correct the cross connection of channels LED is OFF I Same slot manual mode Check that the DAT64 CO card jumper is correctly configured at the RU Check the yellow LED status for the specific channel Replace the DAT64 CO card at the CU Has service been established Replace the DAT64 CO card at the RU Has service been Still no service established Check the connections at the CU or connect a modem to the CU Does it work March 2006 Does not work Problem between the CU and the exchange Works Check the cable connection at the RU side P N 760 000731 Rev A P N 760 000731 Rev A BroadAccess Maintenance Guide Table 100 No Service ISDN Subscriber ISDNE Card Relevant for the following Alarm IDs Not Applicable see Other Problems on page 94 Check Action Result Perform Indication 1 Yes Do regular subscribers have service Is the red LED on or green LED off on the ISDNE card check physically or use ClearAccess LCT cage view Go to step 2 The problem is in the system and not the
117. atistics during that time period IP Internet Protocol ISDN Integrated Services Digital Network LAN Local Area Network LCT Local Craft Terminal LE Local Exchange NE Network Element NGN Next Generation Networks OAM Operations Administration and Maintenance PC Personal Computer PCR Peak Cell Rate in cells sec RU Remote Unit Rx Receive SCR Sustainable Cell Rate March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide SDH Synchronous Digital Hierarchy SHDSL Symmetric High bit rate Digital Subscriber Line SNR Signal to Noise Ratio TC Layer Transmission Convergence Layer a sub layer of the ATM Physical Layer TD Traffic Descriptor Tx Transmit UBR Undefined Bit Rate UNI User Network Interface Valid The Performance Monitoring results collected are reliable for the given period Results might be invalid for example if there was an interruption to the collection of statistics during that time period VC12 Virtual Container Level 12 VCC Virtual Channel Connection VCI Virtual Channel Identifier VCL Virtual Channel Link VF Voice Frequency P N 760 000731 Rev A March 2006 Page 245 7 Glossary of Terms Page 246 VPC Virtual Path Connection VPI Virtual Path Identifier March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 8 Index A Acknowledging Alarms 47 Alarm Acknowledging and Deacknowledg
118. ber optic cable connectors etc and fix if necessary If problem persists go to step 2 Check the fiber optic cables the fiber optic cable connectors etc and fix if necessary If problem persists go to step 2 Check the numbering of the CUs and if necessary renumber them with unique numbers using dipswitches 9 10 on the system backplane and reset the CPT card If the problem persists go to step 3 Page 153 5 Fault Management Page 154 Check Action Result Perform Indication Physically set a fiber loop back to The alarm Go to step 5 the location where the alarm was cleared generated by connecting the Tx and the Rx Fix or replace the fiber optic Alarm still on Go to step 6 cables or connections remove the loop back The alarm The problem is solved cleared Reset the STM4 card reporting Alarm still on Go to step 7 the problem If the problem is not solved replace the card swap it to backup mode first if a backup STMA card exists in the cage Reset the STM4 card which The alarm is The problem is solved transmits to the STM4 card cleared Remove the loop reporting the problem back Alarm still on Replace the failed STMA card If the problem persists go to step 8 If there is a backup CPT card in The alarm is Go to step 9 the CU swap the CPT card If cleared there is no backup CPT card reset the CPT card Support Remove the loop back Replace the failed CP
119. by LCT Telnet 269 Supervisory Channel Fail Hardware Equipment WDM Card Major No 114 page 161 271 1500 Trunk LOS WDM Problem on Communication WDM Line Major No Ej ee ee nu i page 161 274 page 161 rw eee page 103 Bus Fail Bus Fail on page 102 Equipment Major 276 Software Version Control Software Version Processing IP Uplink Card Minor No Mismatch Control Mismatch on page 150 Respond on page 104 101 Hardware Malfunction Hardware Equipment VoIP Card Major Malfunction on page 114 Respond on page 104 on page 155 279 Software Version Control Software Version Processing VoDSL Card Minor Mismatch Control Mismatch on page 150 No No No No No o March 2006 P N 760 000731 Rev A Bus Conflict 283 Software Version Control 285 286 287 288 289 291 292 Mismatch Hardware Malfunction Software Version Control Mismatch Card not Responding Loss of Signal LOS P N 760 000731 Rev A Loss of Frame LOF Alarm Indication Signal BroadAccess Maintenance Guide Can be Viewed by LCT Telnet Default Severity Troubleshooting Solution Originator Type Bus Conflict VoIP Configuration VoIP Card Major on page 102 Software Version Processing VoIP Card Minor Control Mismatch on Temperature Alarm External 16E1 Card Major on page 155 page 150 iue nd page 150 High Low Code El Interface Major 4EI LI I6EI Series Malfunction on page Bus Conflict on page Error Alarm at
120. cable with an optical power meter One alarm Delete the connection and set it up ona different VPI both on the BroadAccess side and at the ATM switch Many alarms on Check the physical most or all STMI connection connections from the Tx of the ATM UNI card to the Rx of the ATM switch Check the fiber optic cable connections If the connections are OK go to step 3 Problem with optical power Replace the fiber Problem not Go to step 4 solved Replace the ATM UNI card Problem not solved Go to step 5 Contact Customer Suppor Z March 2006 P N 760 000731 Rev A Table 78 Media Failure BroadAccess Maintenance Guide Relevant for the following Alarm IDs 320 333 Check Action Result Perform Indication Go to step 3 Identify the card reporting the alarm Are the cables connected to the card intact and connected properly to the card s front or rear connectors Fix the cable or cable connections as necessary Is the problem solved Check that the cables are connected properly to the network device at the far end user side and that the network device is powered up and operating normally Contact Customer Support Table 79 Metering Mismatch o Go to step 3 Cables are Go to step 4 connected device operating normally Problem with cables or far end network device Fix the problem with the cables or network device Relevant for the fol
121. ccess Cross Connect Configuration Guide for more information Broadband Cross Lets you establish broadband connections between the Connect ATM or IP network and xDSL or Ethernet service Broadband Cross Connect subscribers See BroadAccess Configuration Guide for more information Synchronization Sets each unit s SDH synchronization parameters and CPT II Synchronization card s clock priority table See BroadAccess Configuration Guide for more information Refresh Tree Refreshes the Configuration Tree cm Refresh Tree Auto Refresh The system automatically refreshes the Configuration Tree Auto Refresh every 10 minutes 4 4 3 Shortcut Menu The shortcut menu is a context sensitive pop up menu which is displayed by clicking the right mouse button You can access the shortcut menu for a specific port by selecting a card displayed in the Configuration Tree and right clicking on a port icon The options available in the shortcut menus vary depending on the item upon which you click Many of the shortcut menu options can also be accessed from the Menu Bar or from the Toolbar 4 5 Finding Subscriber Ports ClearAccess provides you with an easy way of locating ports and drilling down to configuration and status information about a specific subscriber port in a BroadAccess 40 SNMP system according to the subscriber s telephone number ID number in the case of G SHDSL lines or information configured in the Description field
122. ch 2006 8 8 8 9 9 9 9 9 9 5 7 8 1 2 3 4 5 7 100 Default Severity Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Can be Viewed by LCT Telnet Z o Z Z o P N 760 000731 Rev A BroadAccess Maintenance Guide Description Troubleshooting Category Originator Type Default Can be Solution Severity Viewed by LCT Telnet Configuration Mismatch Cross Connect Configuration System Configuration Mismatch on page 110 Multiple Connection in Same Line Element Configuration System Minor Automatic Mode Detected in More than One RU on page 149 n o 101 102 103 Configuration Line Missing Configuration Line Configuration System Minor Missing on page 107 104 AC Alarm AC Alarm on page Major 96 106 Input Voltage Alarm Input Voltage Alarm External Power Supply Major Yes on page 115 Card 107 Primary Clock Failed Clock Failure on Processing STMA Card Major No page 106 108 110 111 112 113 i o po Secondary Clock Failed Clock Failure on Major page 106 109 Configuration Mismatch Configuration Configuration Power Supply Major No Mismatch Card PSDCx PSRGx on page 108 on page 125 Illegal Link Configuration llegal Link Configuration Unit Major No Configuration on page 114 111 Card 111 Card P N 760 000731 Rev A March 2006 Page 79 5 Fault Management Troubleshooting Originator Type Default Can be Solu
123. change Relevant for the following Alarm IDs 32 Check the V5 x configuration and No Fix the V5 x compare it to ETSI standard configuration requirements Are requirements for V5 x met Is the V5 x configuration the No Fix the configuration same at the CU and at the local either at the CU or at exchange the local exchange Table 122 V5 Variant Error Restart the V5 x interface The alarm is The problem is solved cleared and the interface enters the In Service state The alarm is not Contact Customer cleared or the Support interface does not enter the In Service state Page 158 March 2006 P N 760 000731 Rev A Table 123 VC 12 Alarm BroadAccess Maintenance Guide Relevant for the following Alarm IDs 61 64 67 76 79 80 81 116 117 118 120 123 124 125 126 179 300 301 302 303 304 305 306 307 308 Check Action Result Perform Indication 1 Check for STM4 alarms in ClearAccess LCT at all CUs and RUs on the fiber link ring There is an STM4 alarm Follow the procedure for STM4 Problem on page 153 2 Check for STM1 alarms Are alarms indicated on all VCs to a particular CU or RU Check VC cross connect table in ClearAccess LCT for the local CU or RU Correct cross connect table Delete the VC and assign a different VC Replace the LI 4E1 LI 16E1 or LI SHDSL series card for external links Swap the STM4 series card for internal links if a backup exists R
124. check the fiber optic cable connections If the connections are OK go to Step 3 Check if there are alarms in the Alarms exist in Fix the alarms If the ATM network the network problem persists go to step 4 network solved Problem not Go to step 6 solved Contact Customer Suppor Page 148 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 108 Same Line Element Detected in More than One RU Relevant for the following Alarm IDs 102 Check Action Result Perform Indication 1 Check if a service card is installed Yes Go to step 2 in the same slot number in more than one RU cage 2 Is automatic or manual cross Automatic Install the service connect mode used cards in the correct RU slots or change to manual cross connect mode If problem still exists go to step 3 Contact Customer Support ees Table 109 SHDSL VC12 Interface Alarms Relevant for the following Alarm IDs 171 172 173 174 175 176 177 178 Check Action Result Perform Indication Check for STM4 alarms in There is an Follow the procedure ClearAccess LCT at all CUs and STM4 alarm for STM4 Problem on RUs on the fiber link ring page 153 STM4 alarm Check for STM1 alarms There is an Follow the procedure STMI alarm for STMI Problem on page 151 There is no Go to step 3 STMI alarm Are alarms indicated on all VCs Yes Follow the procedure o to a particular C
125. ck that the LI Nx64 card is Configuration Fix configuration If the configured appropriately for use wrong problem persists go to with the CPE framing step 9 Configuration Replace the LI Nx64 card If the problem persists go to step 9 OK Go to the CPE and perform a Loopback OK Go to step 4 loopback tests LAL LDL from the CPE unit see corresponding CPE installation instructions in the Service Manual for more information failed Check that the LI Nx64 card is Configuration Fix configuration If the configured appropriately for use wrong problem persists go to with the LE equipment framing step 9 Configuration Replace the LI Nx64 OK card If the problem persists go to step 9 Check that the cable and cable Problem with Fix the problem If the connections between the CU LI cable or cable problem persists go to 4E1CF port and the LE equipment connections step 9 are OK No problem Replace the LI Nx64 card If the problem persists go to step 9 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Check Action Result Indication Replace the CPE card in the RU Alarm cleared The problem is solved Reset the CPT card using the RST Alarm not cleared Contact Customer button on the card s front panel If the problem persists replace the CPT card at the CU Table 74 Management Communication Failure on the Link Relevant for the following Alarm IDs 121 Check Action Result
126. cording to one or more column headings When you use this feature the alarms are gathered into groups and sub groups and a summary of the number of alarms belonging to each group is displayed To filter alarms according to Domain or NE 1 Click on a Domain or NE icon on the ClearAccess Network Tree Only the alarms corresponding to that Domain or NE are displayed in the Work Area To sort the information provided in the alarm display 1 Click on the Iz button in the header cell of the column by which you want to sort the table not including Domain or NE 2 Select one of the options that appears but not the Custom option The table will be sorted according to the option you selected P N 760 000731 Rev A March 2006 Page 43 5 Fault Management To define a filter for the information provided in the alarm display 1 From the ClearAccess main menu bar select the Fault option and then the Define Filter option The Alarm Filter window is displayed 2 Set up the filter as required To apply the filter to the alarm display click the Apply button To save for later use click the OK button 3 To save to file in XML format click the Save Filter button Navigate to the location of your choice assign a name to the file and click the Save button AN Note For more information about defining the database filter see Using the Advanced Database Filter on page 26 To load a filter saved in XML file format 1 From the C
127. d Test Types box Metallic Tests box AC Tests for a foreign AC voltage Tests for a foreign DC voltage Tests for noise on the lines Tests for Leakage on the Subscriber Line Capacitance Provides a measurement of the capacitance This feature allows you to identify free lines All tests The type of test performed can be individually selected or all tests except VF can be performed by checking the All Test option Page 166 March 2006 P N 760 000731 Rev A Screen Element VF Tests box BroadAccess Maintenance Guide VF Voice Frequency Choose Port button Busy Lines box Force Test Line Test Result pane P N 760 000731 Rev A Performs VF test This test is performed by sending a signal of a known frequency The reflected signal is then monitored to verify the integrity of the voice path Opens a secondary window which lets you select the ports to be tested For instructions on how to select lines see Selecting a Line or Lines to Perform Tests On on page 169 Skip skips tests on lines that are currently being used Force Test disconnects lines currently being used and performs tests on them Displays the number of the line tested physical location according to RU number cage slot port March 2006 Page 167 5 Fault Management Page 168 line is not Displays the result of a line properly test installed mismatched line is not installed test timeout illegal line ID test equ
128. d Replace the LTM card in the RU solved Are the backplane dipswitches Yes Go to step 11 configured correctly at the CU and the RU 11 Reset the CPT card using the RST Problem not Reset the CPTE card button on the card s front panel If using the RST button this doesn t solve the problem on the card s front replace the CPT card panel If this doesn t solve the problem replace the CPTE card 12 Is the problem solved Problem not Contact Customer solved Support P N 760 000731 Rev A March 2006 Page 129 5 Fault Management Page 130 Table 85 No Communication RU and CU HDSL 1 Doubler Relevant for the following Alarm IDs 7 41 43 Check Action Result Perform Indication Is there a problem with all the One link Go to step 4 links or with just one link 1 All the links 2 Are the cables connected and secured properly to P16 on the CU and RU backplanes Secure cable connections Is ared ER LED on the HDSL card on check physically or using ClearAccess LCT cage view Is the green ACT LED on the Power card OK Go to step 7 HDSL card on Is the card recognized by No Go to step 7 ClearAccess LCT Replace the HDSL card in the CU No Reset the CPT card Does ClearAccess LCT recognize using the RST button the card now on the card s front panel If this doesn t solve the problem replace the CPT card in the CU Does ClearAccess LCT indicate Section I failure Go to step 11 Section
129. d enter them The LCT connects to the BroadAccess system If any alarms exist in the system they are displayed in the right pane of the main LCT window You can perform configuration activities and view performance data by selecting Configuration and then NE Operation options from the menu bar March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 4 User Interface This section explains how to use the graphical user interface which is used to manage individual BroadAccess NEs You can access online help at any time for the feature you are currently using by pressing the F1 key Network wide operations and alarm monitoring features are accessed from the main ClearAccess or LCT window Configuration and Performance Monitoring activities are performed using the NE Operation window The following figure illustrates the ClearAccess main window and a secondary NE Operation window which is used to manage a BroadAccess NE ClearAccess Window s Menu Bar ClearAccess Window s Tool Bar BroadAccess 40 SNMP NE Operation Window s Menu Bar BroadAccess 40 SNMP NE Operation Window s Tool Bar Sch races 181 xl BE Fa f Configuration Security Toots Yon eni lalemes Sume Critical S Major 89 Pince 206 Warning O Username DEESIE Profle Administrator 9 Dolup Aloems re Cord lrvvertony B Cage Inveniony Reset Cand Curent Uri rer Cant Alam i cu nkun p Moti STM 1 singlemode opt
130. ded Card Disabled on page 146 Unrecognized Card Unrecognized Card Configuration Line Card Major No on page 156 on page 156 on page 156 LOMF CRC Error LOMF Communication E1 Interface Major No or TS 16 AIS on page 110 TS 16 AIS CRC Error LOMF Communication or TS 16 AIS on page 110 March 2006 P N 760 000731 Rev A 200 207 209 214 215 216 217 218 251 252 Troubleshooting Solution BroadAccess Maintenance Guide Can be Viewed by LCT Telnet Default Severity Originator Type Communication Low CODE Error AIS RAI LOS or High Low Code Error Alarm at LI 4El Series Card on page 97 Low CRC Error CRC Error LOMF or TS 16 AIS on page 110 255 Mismatch HW Version Mismatch HW Control Communication mE Alarms on page 150 Interface Communication STMI ATM Interface Communication STMI ATM Major No memo a e mes o page 153 bell isis col aeui co e page 105 page 105 Version Control on page 126 page 105 Hardware Equipment Application Card j Malfunction on page 114 Hardware Equipment Application Card Malfunction on page 114 Port 2 Laser Fail Hardware Malfunction on page 114 P N 760 000731 Rev A Hardware Malfunction Hardware Malfunction 253 254 260 261 262 263 264 265 266 267 268 T March 2006 Page 87 5 Fault Management Page 88 Description Troubleshooting Category Originator Type Default Can be Solution Severity Viewed
131. ding row for the port and type the subscriber s name or other free text in the Description cell If this number is the main number for this subscriber check the Main Number box the Main Number is stored at the NE other numbers are only stored in the ClearAccess database and cannot be accessed using LCT 6 Click the Apply button after modifying details for a specific port AN Note The button at the bottom of the Customer Phones Editor window allows you to navigate to ports in the system In cases where cards are not yet installed in certain slots you can configure them by clicking this button and entering the Unit Cage Slot Port location in the upper box of the dialog box that is displayed and then clicking Set Entity oxi Bulk Insert 1 ii j New Row 3 Delete Jf Apply Cancel Pot Phoet Description Main Number pE Physical Location RU 1 1 9 ree Card ISDNE RU Figure 7 Customer Phones Editor Window Page 24 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide alo Eg Refresh E More Rows S Define Filter SP Filtered Gq Search 1 amp Report E Save As i Goto port Phone Description v DOMAIN v Network Element v PotLocation v Card Type v Main Number Do Steve Orchard Rd 3 10 100 15 3 RU16 1 5 2 LIT6M RU v 09 99992323 Lee L
132. displayed 7 Click the Performance icon The ADSL Performance window is displayed 8 Click the Physical tab 9 Toggle between the various time intervals for which you want to view statistics by clicking the corresponding buttons on the Physical tab LI ADSL Performance RU 1 1 2 1 5 Refresh inl x Data Source Network E lement TE Collection Channel Fast Channel Interleave TC Layer System Date 01 Jan 00 00 07 08 Current 15 Min Current Day Previous Day J Interval Total Repot B Export ATU C Repot J Export ATU R Drag a column header here to group by that column Drag a column header here to group by that column Date v EndTme LOSs Date v EndTme 7 EF an 00 1 0 0 0 g 0l Jan 00 I 31 Dec 99 31 Dec 99 More Rows 31 Dec 99 31 Dec 99 31 Dec 99 31 Dec 99 31 Dec 39 31 Dec 99 31 Dec 39 2500000000 3 ojojojojojoj olj o 2500000000 2500000000 200000000 31 Dec 99 31 Dec 99 000000020 4 Figure 34 ADSL Performance Dialog Box Physical Tab Interval Tab Table 146 ADSL Performance Window Physical Tab Settings Screen Description Element Refresh button DEM Refreshes the data displayed BEEN on this tab Data Source Network Lets you view statistics live Network Element from the BroadAccess Element system Network E
133. e BroadAccess Maintenance Guide Description Troubleshooting Category Originator Type Default Can be Solution Severity Viewed by LCT Telnet Alarm Test No actions are Processing System Critical required This alarm indicates that the critical alarm mechanism has been tested and is functioning normally Alarm Test No actions are Processing System Major required This alarm indicates that the major alarm mechanism has been tested and is functioning normally on page 109 Failed on page 127 Configuration Line Missing Configuration Line Configuration E1 Line Missing LI 4E1 Series Card on page 108 Loss of Signal LOS AIS RAI LOS or Communication E1 Interface High Low CODE Error Alarm at LI 4El Series Card on page 97 Loss of Signal LOS LOS Alarm at Communication HDSL N64 IF Major No LI 8Nx64 Card on page 121 P N 760 000731 Rev A March 2006 Page 69 5 Fault Management Description Troubleshooting Category Originator Type Default Can be Solution Severity Viewed by LCT Telnet Loss of Frame LOF LOF Alarm at LI Communication E1 Interface Major 4El1 Series Card on page 121 Alarm Indication Signal AIS RAIL LOS or Communication E1 Interface Major AIS High Low CODE Error Alarm at LI 4E1 Series Card on page 97 Remote Alarm Indication AIS RAI LOS or Communication E1 Interface Major RAD High Low CODE Error Alarm at LI 4El1 Series Card on page 97 on page 155 Respond on page
134. e Alarm cleared Go to step 3 problem Create a local loop by shorting between the Tx and Rx at the distribution block Alternatively use Alarm not cleared Go to step 4 ClearAccess LCT to set a loopback on the E1 3 The problem is between the The problem is solved connection block and the LE or subscriber Check the cable to the distribution block and fix the f connection if necessary 4 Check the configuration of the u port and fix if necessary Reset the CPT card using the RST Alarm not cleared Contact Customer button on the card s front panel If this doesn t solve the problem replace the CPT card at the CU P N 760 000731 Rev A March 2006 Page 97 5 Fault Management Page 98 Table 26 Allocation Failed Relevant for the following Alarm IDs 137 138 139 Check Action Result Perform Indication 1 Using ClearAccess LCT check Number of links Add links to the if the number of links in the is not sufficient system system is sufficient for the number of active subscribers including all the permanently allocated lines Table 27 ATM Bus Failure Relevant for the following Alarm IDs 148 323 Check Action Result Perform Indication 1 Using ClearAccess LCT check Go to step 2 which card raised the alarm It could be an ATM card and SDH card or an xDSL card are reported for the card those alarms Check if the cards are installed in the cage properly Not in
135. e Card Installation Overview P N 760 000731 Rev A March 2006 Page 101 5 Fault Management Page 102 Table 34 Bus Conflict VoIP Relevant for the following Alarm IDs 129 283 331 Check Action Result Perform Indication Remove the card from slot 15 these cards cannot be used in slot 15 when VoIP is used Using ClearAccess LCT NE Operation window Cage View window check whether one of the following cards is installed in cage slot 15 LLSI LI 4WEM LI DDO LI DDI LI TIE LI MGNT LI RMT CU LI RMT RU LI DAT64 CO LI PLAR LI DGT LI ADSL series Is one of the cards mentioned in step 1 installed in slots 1 12 or 14 Using ClearAccess LCT check whether the VoIP interface has been configured for 256 simultaneous calls or 512 simultaneous calls NE Operation window VoIP Configuration window System tab Change the configuration to 256 simultaneous calls i sada Contact Customer Support area Table 35 Bus Fail Relevant for the following Alarm IDs 275 Check Action Result Perform Indication Go the unit which is generating Alarm clears Replace the faulty the alarm One of the following when a specific card with a new card cards installed in the unit has card is removed Reinstall the other shorted the COM bus LI 4E1CF cards that you removed STMA series LI SHDSLTS Remove cards of these types one by one Alarm still on Contact Customer when al
136. e VC3s VC2s and VC12s assigned to each STM1 link and displays the statistics collected for the VC 12 level Select Link box VC 12 tab only Displays the time at the end of the interval for which the statistics were collected If the time interval is incomplete the top row of the table the current time will be displayed Errored Seconds the number of seconds in the given time period when at least one error block occurred displayed in HH MM SS format Severely Errored Seconds the number of seconds in the given time period when there were severe bit errors in which the BER 10 displayed in HH MM SS format or a major alarm on link Code Violation the number of code violations that were detected during the interval within the SDH frame Unavailable Seconds the number of seconds following 10 consecutive SES Positive Pointer Justification Count the number of times there was a positive pointer justification STM 1 and VC 12 only Negative Pointer Justification Count the number of time Page 220 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Displays the number of cells transmitted towards the network Screen Element Tx Cells Displays the number of Header Error Control errors detected during the interval OCD Events Displays the number of Out of Cell Delineation Events detected during the interval HEC Errors 6 3 6 Viewing PDH Link Performance You can selec
137. e 15 Table 16 Table 17 Table 18 Table 19 Table 20 Table 21 Table 22 Table 23 Table 24 Table 25 Table 26 Table 27 Table 28 Table 29 Table 30 Table 31 Page vi Element Naming Conventions used in the ClearAccess LCT and NE Operation Graphical User Interface Conventions used in this Guide Status Bar 14 Menu Bar Commands in the NE Operation Window 15 Buttons in the NE Operation Window s Toolbar 19 Phone Book Window Settings 25 Filter Window Generic Buttons 28 Report Types and Access Methods 30 Alarm Status Color Codes 39 Domain and NE Color Codes 39 Alarm Symbols 40 Active Alarms Alarm History Windows Settings 41 Find Text Window Settings 46 NE Alarm Configuration Window Settings 54 Event Viewer Window Settings 56 Configuration Log Window Settings 59 BroadAccess Alarms 67 System Problems 94 ATM Problems 94 Transmission Problems 95 Service Problems 95 AC Alarm 96 AC or DC Test Failed 96 ADSL Line LCD Alarm LI ADSL4P 97 AIS RAI LOS or High Low Code Error Alarm at LI 4E1 Series Card 97 Allocation Failed 98 ATM Bus Failure 98 ATM Connection Problems 99 ATM Ring Failure at CU 99 ATM Ring Failure at RU 100 ATM VC Alarms 100 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 32 ATM VP Alarms
138. e IP UL x card which are displayed in the alarm list more specific alarms for the card can be viewed in the card s configuration window For more information see Managing the IP UL x Card via the Switched Network in the BroadAccess Configuration Guide 5 16 2 Troubleshooting Methodology If you are not able to troubleshoot the system by yourself by following the general guidelines mentioned here or the troubleshooting procedures mentioned in this chapter please contact the technical assistance representative in your country As the primary management interface to the system ClearAccess LCT is used to diagnose problems This allows you to begin isolating the problem and in some cases solving it before visiting the remote site If the problem cannot be solved using ClearAccess LCT it may be hardware related In this case check items such as cable connections and card operation at the CU side first then at the RU side and then check the repeaters or doublers when used Another way of determining whether a problem is located at either the CU or RU side is to perform loopback tests however it should be noted that loopbacks can cause interruption to services provided to subscribers Some loopback tests can be performed using ClearAccess or LCT Others require you to physically perform loopbacks at the CU or RU cable connections or distribution blocks Finally cards may need to be replaced in either the CU or RU When setting out to
139. e tests are performed one of the following Capacitance test results can be provided by the system e Pass a telephone set capacitance was detected e Fail capacitance was out of range e Free no capacitance was detected at all no telephone set was detected The results are calculated by using the following rules P N 760 000731 Rev A March 2006 Page 173 5 Fault Management Where Pass Fail Free A Note AB Capacitance between wires a and b AGround Capacitance between wire a and ground BGround Capacitance between wire b and ground The Capacitance measurement must fall within the following range to produce a Pass result AB gt Parameter 1 in the Line Test Thresholds dialog box AND the lower measurement of AB AGround and AB BGround gt Parameter 2 The Capacitance measurement must be higher or lower than the range specified for a Pass result No capacitance is detected whatsoever Parameter 3 is not currently used by the system 5 17 6 Performing an Alarm Simulation The BroadAccess system lets you perform an alarm simulation in order to check the functionality of the critical and major alarm mechanism The critical or major alarm mechanism are activated and then listed in the current alarm list and in the Alarm History window under the System category and with the Description Alarm Test After one minute the system will automatically clear the alarm activated for this testing purpose
140. ected so far during the current 15 minute interval Days statistics collected so far today Total a total of the statistics collected since the card was initialized To view performance monitoring statistics for LI SHDSL series cards ports 1 2 P N 760 000731 Rev A Point to a BroadAccess NE and right click The Shortcut Menu is displayed Select NE Operation The NE Operation window is displayed In the configuration tree expand the corresponding RU unit s child nodes A list of cages is displayed Expand the corresponding cage s child nodes A list of the cards that are installed in that cage are displayed Expand the corresponding LI SHDSL card s child nodes A list of ports is displayed Double click on the port you require The SHDSL Configuration window is displayed Click the Performance icon The SHDSL Performance window is displayed Toggle between the various time intervals for which you want to view statistics by clicking the corresponding tabs on the Physical tab March 2006 Page 201 6 Performance Management Network Element Operation StamStation Fault Configuration Performance Window lolx Configure Line amp Links Cage View vo VS Yoo V5 2 3 National Protocol Z Cross Connect 5 ATM Cross Connect Ml Synchronization Z Auto Refresh 2 Refresh Tree 23 Refresh backplane HE SHDSL Performance Monitoring RUMH11 1 4 1 a Abbreviations i Piccy Bac Till
141. ed 2 Select NE Operation The NE Operation window is displayed 3 Inthe configuration tree expand the corresponding RU unit s child nodes A list of cages is displayed P N 760 000731 Rev A March 2006 Page 195 6 Performance Management 4 Expand the corresponding cage s child nodes A list of the cards that are installed in that cage are displayed 5 Expand the corresponding ADSL card s child nodes A list of ports is displayed 6 Double click on the port you require The ADSL Configuration window is displayed 7 Click the Performance icon The ADSL Performance window is displayed 8 Click either the Channel Fast or Channel Interleave tab as required 9 Toggle between the time intervals for which you want to view statistics by clicking the corresponding buttons on the Channel Fast or Channel Interleave tab LI ADSL Performance RU 1 1 2 1 i 10 xj s Refresh Data Source Network E lement TE Collection S More Rows Physical Channel Fast Channel Interleave TC Layer System Date 01 Jan 00 00 07 08 Current 15 Min Current Day Previous Day J Interval Total E Report B Export ATU C E Repot J Export ATU R Drag a column header here to group by that column Drag a column header here to group by that column Dae v EndTime ReceivedBlocks v Transmitted Blocks Date v EndTime v Received Blocks 00 00 0 0 D 0l Jan 00 0 31 Dec 99
142. ed requirements Yes Go to step 15 Replace the fiber optic connectors on the backplane If problem persists replace the fiber optic cables At the RU measure the optical power on the fiber optic cable connected between the RU s F Tray fiber optic splicing tray Rx connector and the Tx connector at the CU Push the Reset button on the RU s ONTU card Does the attenuation meet the card s No Yes No specified requirements es Y Contact Customer Support Table 88 No Communication RU and CU ONTU with backup ONTU cards Relevant for the following Alarm IDs 7 42 44 48 50 Check Action Result Perform Indication 1 Pull the ONTU card halfway out of Go to step 2 its slot at both CU and RU sides Perform the procedure for No Still not OK Go to step 3 Communication RU and CU ONTU on page 132 Is the problem solved 3 Perform the same procedure as in If each link operates step 2 on the backup transmission OK on its own replace cards the cards and test the links in the following order until the problematic link is identified CU Slot 1 RU Slot 1 CU Slot 2 RU Slot 2 Page 134 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 89 No Dial Tone Group of Subscribers or the Entire Cage two cards or more Relevant for the following Alarm IDs Not applicable see Other Problems on page 94 Check Action Result Perform Indication 1 Does the group
143. ename 11212v2D bin Status Successfully Transfered Start TFTP Profile NONE SW Type Process ISDN 12 SW Version 04 02 Filename 11212v2D bin Profile NONE SW Type ISDN 12 SW Version 04 02 Status OK Profile NONE SW Type ISDN 12 SW Version 04 02 End TFTP Process Profile NONE SW Type ISDN 12 SW Version 04 02 Filename 11212v2D bin Status Successfully Transfered Profile NONE SW Type ISDN 12 SW Version 04 02 Filename 11212v2D bin Profile NONE SW Type ASDA 12 Chit bteeoieni m RONEN1 Software Download RONEN1 Software Download RONEN1 Software Download End Download RONEN1 Software Download Start Download RONEN1 Software Download RONEN1 Start TFTP Process Software Download RONEN1 Software Download End Download 692 Items Figure 26 Configuration Log Window Table 16 Configuration Log Window Settings Screen Element Refresh button More Rows button Define Filter button Filtered button Search button P N 760 000731 Rev A March 2006 displayed in the Configuration Log window Lets you view the next set of rows in the Configuration Log window Automatically sets the row height in the table Lets you set up criteria for filtering the events displayed in the Configuration Log window For more information see Using the Advanced Database Filter on page 28 Appl
144. ep 7 o OORT Check that the service type Same service Go to step 7 defined in the CPE is the same as type configured in ClearAccess LCT Different Fix configuration at service type either CPE or ClearAccess LCT There is a modem training problem Using the ADSL port s Configuration window in ClearAccess LCT try to reduce the modem rate or SNR margin or change the profile to Adaptive at Startup P N 760 000731 Rev A March 2006 Page 117 5 Fault Management Table 66 Line is Down LI SHDSL Series Cards Relevant for the following Alarm IDs 192 Check Action Result Perform Indication In the port s Configuration No defects Go to step 3 window Endpoint Maintenance tab in ClearAccess LCT NE Operation window check the status of the line Endpoint failure Check the cables and cable Alarm cleared The problem is solved connections to the CPE and at the RU and fix if necessary Check that CPE power is on Power off Turn CPE power on If problem persists go to step 4 Go to step 4 Check that the service type defined Same service Go to step 5 at the CPE is the same as is configured in ClearAccess LCT Different service Fix the configuration at type either the CPE or ClearAccess LCT If the problem persists go to step 5 There is a modem training problem Try to reduce the modem rate or SNR margin Table 67 Line is Down VOIP MG Series Cards Relevant for the follo
145. eplace the STM4 card P N 760 000731 Rev A March 2006 There is no Go to step 2 STM4 alarm There is an Follow the procedure STMI alarm for STMI Problem on page 151 There is no Go to step 3 STMI alarm Yes Follow the procedure for STMI Problem on page 151 Go to step 4 Cross connect Go to step 6 configuration is OK Cross connect configuration is not OK The alarm is cleared Go to step 5 The problem is solved Go to step 6 cleared cleared The alarm is not cleared The alarm is cleared The problem is solved Go to step 7 The problem is solved The alarm is not Contact Customer cleared Support Page 159 5 Fault Management Table 124 VC TIM Alarm Relevant for the following Alarm IDs 74 Check Action Result Perform Indication Is the CU or RU operational and is the VC configured properly Support Relevant for the following Alarm IDs 84 85 86 87 Check Action Result Perform Indication Does ClearAccess LCT indicate All Go to step 2 failure at one card or all cards at the RU Table 125 VF Failure Reset the CPTE card using the Alarm clears The problem is solved RST button on the card s front panel If the problem persists replace the CPTE card at the RU clear ClearAccess LCT clear 4 Disconnect the lines Gotostep5 Rerun the test using Alarm clears Go to step 7 ClearAccess LCT oe clear
146. er s premises If problem persists go to step 2 Fix the problem in the A TM network If the problem persists go to step 2 Network equipment Subscriber and Go to step 2 ATM network equipment are OK Problem not Go to step 3 solved reported the problem solved X card that reported the problem solved Support P N 760 000731 Rev A BroadAccess Maintenance Guide Table 32 ATM VP Alarms Relevant for the following Alarm IDs 149 151 155 158 Check Action Result Perform Indication Does the problem originate from Subscriber Fix the problem at the the subscriber s equipment or equipment subscriber s premises from the ATM network If problem persists go to step 2 Network Fix the problem in the equipment ATM network If the problem persists go to step 2 Subscriber and Go to step 2 ATM network E are Delete the VP and reconfigure it PES not Go to step 3 solved Reset the ATM UNI card or Problem not Contact Customer A TM X card that reported the solved Support problem Table 33 Bus Conflict Relevant for the following Alarm IDs 127 128 129 131 132 133 278 288 Check Action Result Indication Check whether more than one Current Change the system card is using the same bus using configurationis configuration ClearAccess LCT Details about illegal Configuration is Contact Customer OK Support card bus limitations are included in the Service Manual in th
147. erformance Performance Monitoring in the LI ADSL Performance window click the Report button and choose the Report Designer option ATM Performance In the NE Operation window click Per individual the Broadband Cross Connect BroadAccess 40 NE button In the Broadband Cross Connect window click the Performance button In the ATM Cross Connect Performance Monitoring window click the Report button and choose the Report Designer option Inventory From the main ClearAccess Information available window s menu bar at network level when Configuration Inventory using ClearAccess P N 760 000731 Rev A March 2006 Page 31 4 User Interface Type of Report Access Method Bulk Operation Entities In the NE Operation window select Per individual an ADSL or SHDSL port in the BroadAccess 40 NE configuration tree select the Configure Line option from the shortcut menu then click the button for the required field In the window that opens click the Report button NE Configuration Backup From the main ClearAccess Information available window s menu bar at network level when Tools Configuration using ClearAccess The Report Designer lets you format both the types of information that will be displayed in your printed report and the format in which the report will be printed The Preview pane in the Report Designer dialog box immediately displays the effects your selections will have on the printed report Each tab in the Report
148. es Upload from Saves the NE s NE configuration data to file on a PC See BroadAccess Configuration Guide for more information P N 760 000731 Rev A March 2006 Page 17 4 User Interface emm ees Configuration Software Download Opens the Software Download window from which you can import software version profiles download software files to cards and swap active software versions See BroadAccess Configuration Guide for more information Configuration IP Address Settings Lets you edit IP Address settings for the BroadAccess system s communication with the carrier s IP network and for management of the CU and RU that comprise the NE For more information see the ClearAccess or LCT Installation and Administration Guide Configuration RU E1 Delay Sets the delay time for the communication link between the RU and CU when the link is transmitted over satellite See BroadAccess Configuration Guide for more information Performance Performance Monitoring Opens the Performance Monitoring window for the port currently selected in the NE Configuration Tree Performance Threshold Crossing Alert Lets you configure Threshold Crossing Alert profiles for ADSL and SHDSL ports See BroadAccess Configuration Guide for more information Performance Traffic NE Current Active Lines Displays a list of non idle lines in the system Performance Traffic Unit Daily Usage Displays the accumulated hourly usage for the selected uni
149. es the ClearAccess LCT report Go to step 6 on ringer failure When the telephone should be Go to step 5 ringing is the green LED on the POTS service card on check physically or use ClearAccess LCT cage view Connect a telephone to the Fix the problem distribution block at the CU Does between the CU and the the telephone ring exchange skip this step if V5 x protocols are Go to step 6 used instead check if there are problems between the LI 4E1 card and the exchange Replace PSRGx card at the RU If Green LED on Go to step 7 more than one PSRGx is installed in still no ringing the cage replace them both Do subscribers hear rings now for the problematic lines still no ringing subscribers hear rings now still no ringing RU Do subscribers hear rings now still no ringing subscribers hear rings now CU Do subscribers hear rings now Support P N 760 000731 Rev A March 2006 Page 141 5 Fault Management Table 99 No Service DAT64 CO Subscriber Relevant for the following Alarm IDs Not Applicable see Other Problems on page 94 Check Action Result Perform Indication Check card allocation via LEDs ON Go to step 7 ClearAccess LCT and whether green LEDs are ON Check that yellow LED status for the specific channel of the DAT64 CO card is ON check LEDs physically or use ClearAccess LCT cage view Check the configuration of the DAT64 CO card at the CU jumpers In case of autom
150. escription Troubleshooting Originator Type Default Can be Solution Severity Viewed by LCT Telnet External Links External Links Configuration ONTU E1 Link Major No Configuration Mismatch Configuration Card Mismatch on page 113 page 151 page 159 page 160 page 151 page 159 RDI page 151 Defect Indication CRDI page 159 Indication PRDI page 159 Indication SRDI page 159 Rx Errors Transmission Card Communication LTM HDSL E1 Major No Does Not Respond Link on page 156 Rx Errors Transmission Card Communication ONTU E1 Link Major No Does Not Respond on page 156 Failed 160 P N 760 000731 Rev A March 2006 Page 77 TI Remote Defect Indication STM4 Problem on Communication STM4 Link Mi No RDI page 153 5 Fault Management Page 78 Troubleshooting Solution Originator Type Voice Frequency Test VF Failure on page Processing ADSL Line pe Moree eee eee 4 Failed 160 Line Voice Frequency Test VF Failure on page Processing ISDN Line el m Failed on page 96 Failed on page 96 AC Test Failed AC or DC Test Processing Special Service ee uu Failed on page 96 DC Test Failed AC or DC Test Processing POTS Line EN TN NN NN Failed on page 96 DC Test Failed AC or DC Test Processing Special Service EMEN TN RENE all Failed on page 96 page 116 Leakage Fault Leakage Fault on Processing ADSL Line BRENNEN SEN page 116 Line Leakage Fault Leakage Fault on Processing ISDN Line n NE E eee eee 4 on page 123 Mar
151. ext in the Text to Find box for example all capital letters all small letters or title case Direction Forward Searches from the point you Forward Backward started in either forward or backward directions Cancel button Cancels the search and closes the window Find Next Searches for the next button instance of the text in the Text to Find box Page 46 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 5 7 Acknowledging and Deacknowledging Active Alarms To acknowledge an active alarm e Select the check box in the Acknowledgement column of the alarm that you want to acknowledge To acknowledge a group of alarms e Select the alarms that you want to acknowledge using lt Shift gt Click or lt Ctrl gt Click and then right click and select the Acknowledge option To deacknowledge an active alarm e Clear the check box in the Acknowledgement column of the alarm that you want to deacknowledge To deacknowledge a group of alarms e Select the alarms that you want to deacknowledge using lt Shift gt Click or lt Ctrl gt Click and then right click and select the Deacknowledge option 5 8 Entering and Editing Free Text for a Specific Alarm You can enter text for a specific alarm in the Notes column of the Active Alarms or History Alarms displayed in the work area Entering free text for an alarm 1 From the ClearAccess or LCT window s main menu bar select the Fault Show Active Alar
152. f invalid size Page 188 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Parameter me e O O Frames dropped for Received Total number of valid received frames congestion dropped due to congestion rames dropped for CRC Received Total number of received frames dropped errors due to CRC errors Total Bytes Transmitted Total number of bytes transmitted Total Frames Transmitted Total number of frames transmitted Frame Transmission Errors Transmitted Total number of frame transmission failures due to collision or internal problems 6 2 Setting Up a Database of Performance Monitoring Statistics ClearAccess allows you to set up a database for storage of performance monitoring statistics collected by the system This feature is useful if you want to collect statistics over an extended period because the amount of time that statistics are stored in the BroadAccess system is limited and old statistics are continually being overwritten by newer ones In order to save statistics for a certain port or interface you have to enable polling or collection of statistics for that port or interface in the PM database Collection of statistics for a particular port or interface is done for each time frame e g quarter hour intervals daily intervals or for subsets of certain technologies for example for SDH VC levels statistics can be collected for STM4 STM1 or VC12 Therefore when configuring statistic collecti
153. for the port You can also sort the phone numbers in the Customer Phones table according to Phone Description Network Element Port Location or Card Type Page 20 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide For each port you can configure one Main Number and an unlimited number of other phone numbers or IDs The Main Numbers are saved in the NE itself and can be configured or viewed using ClearAccess or LCT When phone numbers are configured for an NE using LCT they are automatically configured as Main Numbers The non Main Numbers can only be configured or viewed using ClearAccess and are saved in the ClearAccess database Although the phone book is accessed from the ClearAccess main menu bar entries in the phone book are created and deleted using the NE Operation window You can view create or delete a phone book entry by selecting an RU port in the configuration tree and then clicking the amp button in the configuration tree s tool bar You can also view create or delete phone book entries for ADSL ports directly from the ADSL Port Configuration window on the Line tab During provisioning of a BroadAccess system the telephone or ID number and subscriber name or other free text is entered for each port and is stored in the Customer Phones phone book Ports can be configured individually or as a bulk operation When a subscriber reports a problem with a line you can easily locate the corresponding po
154. g 1 2 Point to a BroadAccess NE and right click The Shortcut Menu is displayed Select the NE Operation option The NE Operation window is displayed From the Menu Bar select the Fault option then the Tests option and then the Background Line Testoption The Background Line Test dialog box is displayed Select the test options required Available selections are VF test and Metallic Tests Click the OK button The Background Line Tests are performed Background Line Test xj C VF Test C Metallic Tests Cancel Figure 29 Background Line Tests Dialog Box P N 760 000731 Rev A March 2006 Page 171 5 Fault Management 5 17 5 Setting Line Test Thresholds The Administrator can define the parameters used to determine a pass or fail result during line testing Say for example the AC voltage parameter is set to 5 Volts If the voltage measured on a selected line is more than five volts ClearAccess LCT will report that the line failed the AC test The BroadAccess system has default values for the test thresholds If you decide to change the settings you need to click the Set button to override the previously entered settings You can revert all test thresholds to their default values by clicking the Default button To change the line test thresholds 1 Point to a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select the NE Operation option The NE Configuration window is displayed
155. g Alarm Reports to File 51 2 12 Printing Alarm Reports 51 5 13 Editing NEs Alarm Severity Levels 52 5 14 Viewing the Event Log 56 5 15 Viewing the Configuration Log 58 5 15 1 Searching for Specific Text in the Configuration Log 62 5 15 2 Printing Reports from the Configuration Log 63 5 15 3 Saving the Configuration Log to File 63 5 16 Alarms and Troubleshooting 64 5 16 1 Alarms and Indicators 64 5 16 2 Troubleshooting Methodology 65 5 16 3 Alarms Generated by BroadAccess 66 5 16 4 Other Problems 94 5 16 5 Troubleshooting Procedures 96 5 17 Line Testing 164 5 17 1 Viewing Line Test History 169 5 17 2 Selecting a Line or Lines to Perform Tests On 169 5 17 3 Performing External Line Tests 170 5 17 4 Performing Background Line Tests 171 5 17 5 Setting Line Test Thresholds 172 5 17 6 Performing an Alarm Simulation 174 5 18 External Alarm Settings 175 5 19 Loopback Tests 177 6 Performance Management 179 6 1 Summary of Performance Monitoring Counters 179 6 1 1 SDH Performance Monitoring 179 6 1 2 PDH Performance Monitoring 180 6 1 3 HDSL Performance Monitoring 181 6 1 4 IP Uplink Performance Monitoring 181 6 1 5 ATM Connection Performance Monitoring 185 6 1 6 ATM UNI Performance Monitoring 185 6 1 7 ADSL Performance Monitoring 186 6 1 8 G SHDSL Performance Monitoring 187 6 1 9 Ethernet Service Performance Monitoring 188 Page ii March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide
156. have dial tones No Go to step 2 Is line allocation indicated by the No Go to step 3 green LED or through the ClearAccess LCT working normally Does ClearAccess LCT indicate Yes Fix the problem many line mismatches or Configuration Line Missing alarms Check that the lines between the CU and RU are cross connected Not cross Using the connected ClearAccess LCT cross connect the lines between the CU and the RU 5 At the CU for a random subscriber No Fix the problem in the group which is properly between the CU and the connected check if there is a dial exchange tone at the exchange distribution block Was a dial tone detected Go to step 12 Are the cables connecting the Still no dial tone Go to step 8 subscribers to the backplane at the RU cables P1 to P15 properly connected Go to step 12 Are the cables connecting the exchange to the backplane at the CU cables P1 to P15 properly connected Replace CPT card at the CU Is Still no dial tone Go to step 9 there a dial tone now Replace transmission card at CU Still no dial tone Go to step 10 A meam umm there a dial tone now Replace transmission card at the RU P N 760 000731 Rev A March 2006 Page 135 5 Fault Management Check Action Result Perform Indication 12 Page 136 A Secure all cable connections at Still no dial tone Contact Customer CU RU mentioned in steps 6 and Support 7 T
157. he statistics displayed in the window You can also do a print preview set up page parameters and use the Report Designer feature to format the report before printing Lets you export the statistics to a file The following file formats are available TXT XML HTML and Excel Opens the PM Archive Settings dialog box where you can enable archiving of the statistics collected for this link in the Oracle database For more information see Setting Up a Database of Performance Monitoring Statistics on page 189 Abbreviations Opens a glossary of terms for button the abbreviations used in this Screen Element More Rows button Report button Export button Collection button window Displays the statistics collected for 15 minute intervals collected for 24 hour intervals Displays statistics collected for all transmission supported by the card Displays statistics for each STM1 supported by the card You can view STM1 TDM or ATM UNI statistics for traffic being transmitted on the SDH ring Select the TDM or ATM radio button to display the information for the corresponding traffic type The ATM statistics displayed here refer to the ATM traffic passing through the SDH card in the unit for which you are currently viewing statistics Hour Quarters tab Daily tab STMA tab STMI tab P N 760 000731 Rev A March 2006 Page 219 6 Performance Management Screen Element VC 12 tab Displays a breakdown of th
158. he NEs and details about each configuration change that was made You can sort the log using the column heading cells you can search for specific text and you can filter the rows displayed in the window You can also save the log to file or print a report AN Note This feature is only available for BroadAccess 40 SNMP systems To view the configuration log e From the ClearAccess or LCT main menu bar select the Configuration Configuration Log menu option The Configuration Log window is displayed Page 58 March 2006 P N 760 000731 Rev A Configuration Log 7 BroadAccess Maintenance Guide i KS Refresh Sg More Rows TL Auto Row Height Sf Define Filter SP Filtered ah Search 5 Report Save As ID Date amp Time Domain Network Element v User v Function v peration v Details 695 24 Sep 03 11 14 36 694 24 Sep 03 11 14 29 693 24 Sep 03 11 13 53 692 24 Sep 03 11 10 30 691 24 Sep 03 10 56 16 690 24 Sep 03 10 56 08 689 24 Sep 03 10 55 30 688 24 Sep 03 10 50 14 Ronen Ronen Ronen Ronen Ronen Ronen Ronen Ronen 10 100 7 181 10 100 7 181 10 100 7 181 10 100 7 181 10 100 7 181 10 100 7 181 10 100 7 181 10 100 7 181 RONEN1 Software Download Start Download Profile NONE SW Type ISDN 12 SW Version 04 02 End TFTP Process Profile NONE SW Type ISDN 12 SW Version 04 02 Fil
159. he distribution block and fix the connection if necessary Alarm not cleared Check the configuration of the port Alarm cleared The problem is solved and fix if necessary Replace the LI 4E1 LI 16E1 card Gotosep Reset the CPT card using the RST Alarm not cleared Contact Customer button on the card s front panel If the problem persists replace the CPT card at the CU Table 73 LOF or LOS Alarm at LI 8Nx64 Card Relevant for the following Alarm IDs 14 143 144 145 146 Check Action Result Perform Indication Is the alarm an HDSL alarmora HDSL Go to step 2 G703 alarm P N 760 000731 Rev A G703 March 2006 Page 121 5 Fault Management 2 Page 122 Check Action Result Perform Indication Using ClearAccess LCT perform Loop OK Go to step 5 a loopback test on the LI Nx64 line using the LDR option see Performing a Loopback Test on a Line Supported by a LI 3NX64 Card in the BroadAccess Configuration Guide for more information Loopback test Go to step 3 failed Using ClearAccess LCT perform Loop OK Fix the problem with a loopback test on the LI Nx64 the wires between the card using the Analog option see CPE and the RU or Performing a Loopback Test on a connections at Line Supported by a LI 8NX64 subscriber end or RU Card in the BroadAccess connection blocks Configuration Guide for more information Loopback test Go to step 4 failed Che
160. he voltages only Partial failure Verify that the power switch of Still no power Go to step 3 the PSRGx PSDCx card is set to ON Is the problem solved Is the pointer of the backplane Correct Go to step 4 dipswitch 12 set as follows Incorrect Correct the dipswitch position Left 60 V system Right 48 V system Do the supply lines 48 60 V on Not enough Make sure the voltage the backplane have a minimum voltage entering the system voltage and are they connected meets the required properly specifications voltage securely positioned in the cage secure Replace PSDCx PSRGx card Is Still no power Go to step 7 the problem solved Probably one of the cards in this Go to step 8 cage is overloading the power supply Turn power off Remove all the cards except the power cards Turn power on Is there still a power failure on an Insert the cards one by individual voltage one and verify which card is causing the power fault Replace that card Table 94 No Power at CU Relevant for the following Alarm IDs Not applicable see Other Problems on page 94 Check red and black power cable OK Go to step 3 connections Page 138 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Check Action Result Indication Tighten connections or replace K Problem is solved cable O Check 48 V source from the OK Problem is solved operating company O Not OK Make sure
161. heck that the P16 ER LED still on Go to step 5 connector on the backplane is correctly connected to the distribution block and fix if necessary Does the appropriate red LTM HDSL LED turn off ER LED at RU is still on Use an external jumper to create a loop between Tx and Rx at the RU Did the corresponding red LTM HDSL LED turn off Connection problem or over attenuation between CU and RU Table 71 LI SHDSL Card Limit Exceeded Relevant for the following Alarm IDs 189 190 Check that the number of LI SHDSL cards installed in the cage does not exceed the number allowed per cage Remove the excess cards from the cage Too many LI SHDSL cards Go to step 2 Alarm still active Contact Customer Support aS Page 120 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 72 LOF Alarm at LI AE1 LI 16E1 Series Card Relevant for the following Alarm IDs 15 291 Check Action Result Perform Indication Go to the CU or RU where the Alarm cleared Go to step 2 problem is reported Create a local loop by shorting between the Tx and Rx at the distribution block of the unit Alternatively use ClearAccess LCT to set a loop back to the exchange or the subscriber depending on the location of the alarm reporting the alarm Alarm not cleared The problem is between the Alarm cleared The problem is solved connection block and the exchange subscriber Check the cable to t
162. hey may not necessarily appear in the order listed below Table 12 Active Alarms Alarm History Windows Settings D Displays the alarm s unique ID number Severity Displays the severity of the alarm Category Configuration Displays the category of Communicatio alarms to which the alarm n belongs Processing Equipment External P N 760 000731 Rev A March 2006 Page 41 5 Fault Management Page 42 Description See the alarm list provided in your system s User s Guide or online help External Alarms Originator Type Location Provides a detailed description of the alarm for example Door Open Configuration Mismatch Loss of Frame No RUs For BroadAccess SNMP systems only displays the external alarm that has been triggered by the system There are 8 external alarms of which the last 5 are configurable For more information see External Alarm Settings on page 175 BroadAccess Maintenance Guide or NE Operation online help system Displays the name of the module or interface in the system which generated the alarm cage card slot and port which the alarm was triggered which the alarm was cleared On Off On Displays whether the alarm is Off active On or closed Off Domain Network Element E Acknowledged Checked Cleared March 2006 Displays the name of the Domain to which the NE is assigned in the ClearAccess Network Tree or LCT main window Using ClearAccess Displays the name
163. hich TC layer arrived at the destination point departure point Error Control errors Cell Delineation cell delineation was given Received Blocks Number of blocks Physical layer transmitted from ATU R to Fast Channel ATU C Interleave Channel Transmitted Blocks Number of blocks Physical layer transmitted from ATU C to Fast Channel ATU R Interleave Channel Corrected Blocks Number of blocks received Physical layer with errors that were Fast Channel corrected Interleave Uncorrected Blocks Number of blocks received Physical layer with errors that were not Fast Channel corrected Interleave Valid Absence of errors in the entire interval 6 1 8 _G SHDSL Performance Monitoring System Components ATU C ATU R ATU C ATU R ATU C ATU R ATU C C ATU R ATU ATU ATU ATU ATU C ATU C ATU R ATU C ATU R C C C The G SHDSL Performance Monitoring parameters listed below comply with ITU 991 2 For more information about viewing G SHDSL Performance Monitoring statistics see Viewing G SHDSL Performance on page 200 The information can be displayed for the following time frames P N 760 000731 Rev A March 2006 Page 187 6 Performance Management e Day e Quarter hour Table 143 G SHDSL Performance Monitoring Parameter Levels System Supported Components ES Error seconds Number of seconds inthe Physical layer STU C given time period when at least one CRC anomaly occurred d
164. hone to the distribution block at the CU and try dialing from there Can you dial button on the card s front panel If the problem persists replace the CPT card at the CU Can subscribers dial now Reset the CPTE card using the RST button on the card s front Replace the transmission card at the RU Can subscribers dial now subscriber Table 92 No Intracalls Fix the problem between the CU and the subscriber dialing Still no subscriber dialing Replace the transmission card at the RU Relevant for the following Alarm IDs Not Applicable see Other Problems on page 94 Does ClearAccess LCT show that intracall is enabled Is failure partial or for all subscribers Reset the CPT card using the RST button on the card s front panel If the problem persists replace the CPT card at the CU Reset the CPTE card using the RST button on the card s front panel If the problem persists replace the CPTE card at the RU P N 760 000731 Rev A March 2006 pe eee Intracalls using WENNS So for Go to step 3 all subscribers Still no Check for over intracalls attenuation of subscribers between the CU and the exchange Contact Customer Support Still no intracalls Page 137 5 Fault Management Table 93 No Power Relevant for the following Alarm IDs N A Check Action Result Perform Indication Is power off in the entire system Total failure Go to step 2 or in one of t
165. ial tone No Dial Tone Group of Subscribers or the Entire Cage two cards or more on page 135 Subscribers cannot dial No Dialing Group of Subscribers two cards or more on page 136 No ring for incoming calls No Ringing Group of Subscribers two cards or more on page 141 No service No power feeding No Power Feeding Regular group of Subscriber on page 140 Subscribers have no dial tone No Dial Tone Regular Subscriber on page 136 Subscribers cannot dial No Dialing Group of Subscribers two cards or more on page 136 No service No service No Service DAT64 CO special Subscriber on page 142 subscriber No Service ISDN Subscriber ISDNE or 4B3T Card on page 144 No Service ISDN Subscriber ISDNE Card on page 143 No Service LLSI Channel on page 145 subscribers less than 16 lines P N 760 000731 Rev A March 2006 Page 95 5 Fault Management eS 5 LI ADSLAP Data is not being Data Transfer Problem LI card problem transmitted received ADSL4P on page 110 with data transfer 5 16 5 Troubleshooting Procedures The tables that follow provide instructions for solving problems you may be having with the system In order to locate the correct procedure for your problem do one of the following e For alarms reported in LCT or ClearAccess look up the ID number of the alarm in Alarms Generated by BroadAccess on page 66 and then refer to the recommended procedure e For
166. ice Performance Monitoring You can view performance monitoring statistics for each Ethernet Service port in the system using the Ethernet Card Performance Monitoring window To view Ethernet Service performance statistics 1 2 Point to a BroadAccess NE and right click The Shortcut Menu is displayed Select NE Operation The NE Operation window is displayed In the configuration tree expand the corresponding RU unit s child nodes A list of cages is displayed Expand the corresponding cage s child nodes A list of the cards that are installed in that cage are displayed Expand the corresponding LI ETH x card s child nodes A list of ports is displayed Right click on the port you require and select the Configure Port option The Ethernet Card Configuration Port window is displayed Click the Performance icon The Ethernet Card Performance Monitoring window is displayed Ethernet Card Performa lO x om io Refresh 5 Reset Counters Total Received Transmitted Frames Dropped Frames for Congestions Frames 331 232768 0 o Frames Dropped for Good Frames CRC Errors Frames Failures 331 232768 0 o Bad Frames Bytes Received Bytes o 292791 2960 o Figure 49 Ethernet Card Performance Monitoring Port Window Page 230 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 160 Ethernet Service Performance Monitoring Settings Refreshes the information d
167. ics UNI card CU tide Ronii Romos cut cu 2 f ceo SE backers Bil cov sack BB amevaa fitt QC e BB uremcu Poet chit Pot 2 cU 12 3 cue Pola cu 12 Por cu 1 2 Poti cu v2 Port d CU 1 2 Poet A cune Pert Scu v2 Poet t cu Port licut Port 12XCU 1 Port 1 cus ilis c con Brovet delere anpcat lt gt Choardcenss BN operation 1 100 NE Operation Window s Status Bar BroadAccess NE Configuration Tree Cage View displayed in the NE Operation Window s Work Area Network Tree Alarms displayed in the ClearAccess Work Area Figure 4 The ClearAccess Main Window and NE Operation Secondary Window P N 760 000731 Rev A March 2006 Page 11 4 User Interface 4 1 Page 12 The NE Operation window is identical in both ClearAccess and LCT applications but is accessed in different ways If you are managing a BroadAccess system using ClearAccess you access the NE Operation window via the ClearAccess Network Tree Refer to ClearAccess Installation and Administration Guide or the ClearAccess online help system accessed from the ClearAccess menu bar for more information about network wide operations using ClearAccess You open the NE Operation window using one of the following methods WAN and ATM Inband network connection you right click on the BroadAccess network element on the Network Tree and then select the NE Operation option PST
168. ide Description Troubleshooting Category Originator Type Default Can be Solution Severity Viewed by LCT Telnet Remote Side out of Sync When LTM cards are Communication LTM HDSL E1 used Link No Communication RU and CU El Short Haul LTM card on page 128 No Communication RU and CU El Long Haul LTM card on page 127 When HDSL cards are used No Communication RU and CU HDSL No Doublers on page 131 No Communication RU and CU HDSL 1 Doubler on page 130 Remote Side Out of Sync No Communication Communication ONTU E1 Link Major RU and CU ONTU on page 132 No Communication RU and CU ONTU with backup ONTU cards on page 134 Respond on page 104 Mate Comm Fail STM4 Series Backup Equipment STMA Card Minor No Card Failure on page 154 P N 760 000731 RevA March 2006 Page 75 5 Fault Management Troubleshooting Category Originator Type Default Can be Solution Severity Viewed by LCT Telnet page 153 page 153 page 151 page 159 page 151 page 153 AIS page 151 AIS page 159 page 153 page 151 page 159 page 153 page 151 VC 12 Alarm on Communication Minor page 159 External Links Link Configuration Configuration LTM HDSL E1 Major Configuration Mismatch Mismatch on page Link Card 119 Z o Z 5 5 5 5 5 5 Z o Z Z o Z 4 5 6 7 8 9 61 62 63 64 65 67 Page 76 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide D
169. ies or turns off the filtering mechanism used to filter the data displayed in the Configuration Log window Lets you search for specific text in the Configuration Log window Page 59 5 Fault Management Screen Description Element Report button Print Preview Lets you format preview Page Setup and print a report from the Report Designer log Lets you save the log to file ID ANNE Displays the ID number of each configuration event Displays the date and time that the configuration event occurred Network Element Displays the name of the user who performed the User configuration event Function Alarm Displays the type of Configuration function which was performed on the system Configuration Download Software Download Maintenance Topology Operations Domain Displays the domain where the configuration event occurred Displays the name of the NE where the configuration event occurred Page 60 March 2006 P N 760 000731 Rev A Operation P N 760 000731 Rev A BroadAccess Maintenance Guide B mI Alarm Configuration types Change Alarm Severity Restore Default Severities Software Download types Start TFTP Process End TFTP Process Start Download End Download Stop Download Abort Download Swap Request Abort Swap Set Running Versions March 2006 Displays the type of operation that was performed on the system a subtype of the Function type Page 61 5 Fau
170. iguration SHDSL Card Major N 101 bat 101 Communication Communication per Allocation Failed Allocation Failed on GSHDSL Line page 98 m EH Allocation Failed Allocation Failed on Processing ADSL Line Minor N page 98 N Communication Communication io io io io io No Allocation Failed Allocation Failed on Processing HDSL N64 Line Minor No page 98 j No io io io No o Communication mE HDSL N64 Line i HDSL N64 Line Page 81 5 Fault Management Loss of Frame LOF at HDSL Level NX64 146 Line Configuration Missing ATM Bus Fail Alarm Indication Signal Remote Defect Indication RDD Many Alarm Indication Signal AIS 148 149 51 1 155 Many Remote Defect Indication RDI Hardware Malfunction Loss of Signal LOS Loss of Frame LOF Loss of Pointer LOP 162 163 164 65 1 Page 82 Can be Viewed by LCT Telnet Originator Type Default Severity HDSL N64 Line ADSL Line i 126 ATM Bus Failure on Troubleshooting Solution LOF or LOS Alarm Communication at LI 8Nx64 Card on page 121 Mismatched Subscribers on page Configuration page 98 page 101 page 101 Many Remote Defect ATM VP Alarms on Communication VP ATM Layer Minor page 101 Indication RDI ATM VP Alarms on Communication VP ATM Layer Major page 101 Communication VP ATM Layer Major VP ATM Layer on page 124 Many Ala
171. inda Marina 10 100 15 3 RU16 1 5 1 LIT6M RU v 06 94945656 Jones Kim Chinatown 1 10 100 7 181 RU12 1 14 16 LI16M RU M 06 94951122 Han P eter Chinatown 2 10 100 15 3 RU15 1 3 2 LI16E RU 0O 06 94953456 Chan Robert Chinatown 2 10 100 15 3 RU32 1 5 1 LI16E RU ivi 08 66596162 Chan Jim Little India 10 100 15 3 RU16 1 3 2 LI16E RU M 07 34356572 Collins Henry Shenton Way 10 100 8 236 RU1 1 1 1 LI 4E1CF 07 34357676 Sunshine Trading Ltd Shenton Vey 10 100 15 3 RU16 1 3 7 LI16E RU iv 03 73217289 Travel Asia Ltd Suntec City 10 100 15 3 RU16 1 3 1 LITGE RU M 1B items Figure 8 Phone Book Window Table 6 Phone Book Window Settings Refresh button Refreshes the information displayed in the window More Rows Displays the next set of rows button saved in the database Define Filter Lets you define a filter with button which to filter the rows displayed in the phone book For more information see Using the Advanced Database Filter on page 28 unfiltered display of the rows in the phone book Lets you search for specific text in the phone book Lets you format and print a report from the data in the phone book Lets you save the datainthe TXT phone book in the following file formats TXT XML HTML and XLS Report button Save As button Filtered button a Toggles between filtered and P N 760 000731 RevA March 2006 Page 25 4 User Interface Go to Port button Configuration Opens the NE Operation L
172. indow displays detailed information about STM 4 STM 1 and VC 12s levels performance for a transmission card installed in the system At STM 1 level you can view performance monitoring statistics for either TDM or ATM traffic being transmitted over the SDH ring You can set the system to archive PM reports for particular interfaces in the Oracle database for future reference and you can view statistics live from the BroadAccess system or from the database You can also export the statistics to a file or print a report To view link and card current performance 1 Pointto a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select NE Operation The NE Operation window is displayed 3 Click the Links button on the toolbar The Link Configuration window is displayed 4 Click the More Details button The SDH Performance tab is displayed 5 Select the source from which you want to view statistics from the Data Source box 6 Click the STM 4 STM 1 and VC 12 tabs to view performance of a link card at each of the levels When viewing STM 1 performance you can toggle between TDM and ATM statistics by selecting the corresponding radio button on the STM 1 tab P N 760 000731 Rev A March 2006 Page 217 6 Performance Management 7 You can do one or more of the following To print a report of the statistics displayed in the window click the Report button To export the statistics to file click the Export butto
173. ine Test window and inside it the corresponding port configuration window Configuration option if one exists for that port or Line Test window Line Test option Phone Displays the telephone numbers or ID numbers for G SHDSL lines that were entered in the phone book for the ports Description Displays the free text entered in the phone book for the ports Feri NN the port is located Network Element Displays the name assigned to BEEN the BroadAccess NE to which the port belongs Port Location Displays the location of the port according to RU number cage number card slot number and port number Card Type Displays the type of card to which the port belongs Main Number Selected Indicates whether or not this Cleared is the main telephone number for the port Main Numbers are saved at the NE Other numbers are only saved in the ClearAccess database 4 6 Creating Reports You filter data and save or print reports about data collected by the system using the field chooser database filter and the report designer To create a report 1 Hide the columns in the table that you do not require Broadband Cross Connect table Alarm display and Dial Up Alarms window only see Hiding Columns of Data in Tables on page 27 for more information 2 Sort group and change the order of the columns in the table from which you want to generate the report Page 26 March 2006 P N 760 000731 Rev A BroadAccess Maintenance
174. ing 47 Active Alarms 40 Alarm Color Codes and Symbols 39 Alarm History 48 Archive 48 Audible Notification 37 Audible Notification Sound Modifying 38 Filtering and Sorting the Alarm Display 43 Hiding Columns in Tables 27 List of Alarms 66 Printing Alarm Reports 51 Saving Alarm Reports 51 Searching for Text in Alarm Display 45 Severity Levels Editing 52 Simulation 174 Troubleshooting Procedures 96 Unhiding Columns in Tables 27 ATM Performance Cross Connections 210 Performance STM1 ATM on ATM Uplink 214 Performance STM1 ATM over SDH 214 B Bridge Port Statistics 203 P N 760 000731 Rev A March 2006 Page 247 8 Index Page 248 C Capacitance Parameters 173 Tests 164 Commands 15 Configuration Log 58 Printing Reports 63 Saving to File 63 Searching for Text 62 Configuration Tree 12 Conventions and Terminology 2 D Deacknowledging Alarms 47 E Entering Free Text for Alarms 47 Ethernet Service Ethernet Service Performance 230 Event Log 56 External Alarm Settings 175 F Fault Management e 37 Acknowledging Alarms 47 Active Alarms 40 Alarm Archive 48 Alarm Color Codes and Symbols 39 Alarm History 48 Alarm Messages 66 Alarm Simulation 174 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Alarms and Indicators 64 Audible Notification 37 Audible Notification Sound Modifying 38 Background Line Tests
175. ing to the unit reporting the problem The alarm cleared and replace the STM4 Alarm still on card there The problem is solved The alarm The problem is solved cleared Alarm still on cleared Alarm still on Contact Customer Support Replace the standby CPT card o y O Page 152 March 2006 P N 760 000731 Rev A Table 113 STM4 Problem BroadAccess Maintenance Guide Relevant for the following Alarm IDs 54 55 59 62 65 77 262 P N 760 000731 Rev A For all alarms except for LOS and LOS or Intermittent Facility alarms check the Rx Receive optical power level of the card reporting the problem using ClearAccess LCT Link Configuration window Does the problem occur in a system installed on a multi CU ring Using ClearAccess LCT check whether the problem in the STM4 series card is a near end alarm or a remote alarm If the alarm is a remote alarm note that the card reporting the alarm is not the card with the problem it is the card that transmits to the card reporting the problem that is causing the alarm March 2006 Intermittent Facility alarm Optical power levels are lower than the card specifications Optical power levels are OK Yes STMA card is reporting near end and remote alarms STMA card is reporting remote alarms only STMA card is reporting near end alarms only Check Action Result Perform Indication Check the fiber optic cables the fi
176. ipment is busy test equipment not installed test equipment failed line type not allowed for testing previous test failed pass N A busy fail at CU fail at RU Result between wires A and B between wires A to GND between wires B to GND Displays the date and time that the test was performed Displays the test type For example AC DC VF etc March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 5 17 1 Viewing Line Test History In the Line Test History window you view results of tests which you have performed using the Line Tests window AN Note When LCT is used only the Line Test results for Line Tests that have been performed during the current LCT session are displayed To view line test history results 1 2 3 4 5 Point to a BroadAccess NE and right click The Shortcut Menu is displayed Select the NE Operation option The NE Operation window is displayed From the Menu Bar select the Fault option then the Tests option and then the History Results option The History Test Results window is displayed Click the Refresh button to update test result information To print a report click the Report button For a description about information displayed in each of the columns of this window see the table Line Test Window Settings on page 166 5 17 2 Selecting a Line or Lines to Perform Tests On To select a range of lines or a line to perform line tests on 1
177. is Go to step 3 reporting near end alarms only cleared Alarm still on E The alarm The problem is solved cleared MN Page 161 5 Fault Management Page 162 Check Action Result Perform Indication Reset the WDM card which The alarm is The problem is solved transmits to the WDM card cleared Remove the loop reporting the problem back Alarm still on Replace the failed WDM card If the problem persists go to step 7 If there is a backup CPT card in The alarm is Go to step 8 the CU swap the CPT card If cleared there is no backup CPT card reset Alarm still on Contact Customer Support the CPT card Remove the loop back Replace the failed CPT card now on standby if there is a backup card Table 127 xDSL LCD at Near End Relevant for the following Alarm IDs 135 1 Check Action Result Perform Indication If the alarm occurs on an Not using an LI Go to step 2 LI ADSLAP card check that the 4ADSLAP card E1 links between the LI ADSLAP Jor configur card and the LI 4E1 card are ation is OK configured correctly Using ClearAccess LCT disable and then enable the line solved solved solved Check that the cables and cable Not OK Fix the cables If the connections between the RU and problem still exists go the subscriber CPE are OK to step 6 Using the ADSL port s Problem not Go to step 7 Configuration window in solved ClearAccess LCT check if the upstream
178. isplayed in HH MM SS format SES Severely errored Number of seconds in Physical layer STU C seconds which at least 50 CRC anomalies or one or more LOSW defects are declared CRC Cyclical Occurrence of a Cyclical Physical layer STU C Redundancy Check Redundancy Check anomaly LOSW Loss of Sync Occurrence of a Loss of Physical layer STU C Word Failure Sync Defect when at least three consecutive received frames contain one or more errors in the framing bits UAS Unavailable Number of seconds Physical layer STU seconds following 10 consecutive SES HVC Header error Number of cells with HEC ATM TC layer STU control Violation errors Count S J C J C Rx cells Number of received cells ATM TC layer Tx cells Number of transmitted cells ATM TC layer STU C C OCD Events Out of Number of events in which ATM TC layer STU Cell Delineation cell delineation was given 6 1 9 Ethernet Service Performance Monitoring The Ethernet Service Performance Monitoring parameters listed below comply with RFC 1757 RMON For more information about viewing Ethernet Service Performance Monitoring statistics see Viewing Ethernet Service Performance Monitoring on page 230 Table 144 Ethernet Service Performance Monitoring Femme me e O Total Bytes otal number of bytes received otal number of frames received Total number of valid frames received Bad Frames Received Total number of frames received o
179. isplayed in the window Resets the counters in the window to zero eee E Displays the total number of frames received Displays the total number of received frames dropped due to congestion Displays the total number of valid frames received Screen Element Refresh button Reset Counters button Received Frames Frames dropped for congestions Bytes Received Transmitted Frames Frames Failures frames received of invalid size Displays the total number of bytes received DO e a Displays the total number of frames transmitted Displays the total number of frame transmission failures due to collision or internal problems Displays the total number of bytes transmitted Frames Dropped Displays the total number of for CRC Errors frames dropped due to CRC 6 4 Setting up Threshold Crossing Alerts You can set up a log of Threshold Crossing Alerts which lists all the occurrences where performance statistic thresholds configured for the system were crossed You can configure threshold crossing alerts for one or more ADSL and SHDSL ports in an NE These thresholds are configured at an NE level from the NE Operation window You can access configuration parameters for Threshold Crossing Alerts from the port configuration window of a particular port or by using the Performance Threshold Crossing Alert menu option in the NE Operation window For more information about configuring ADSL Threshold Crossing Alerts see Thre
180. isplays the time at which the system finished collecting statistics for the corresponding interval appears on Hour Quarters tab only Displays the number of seconds in the time period when at least one error block occurred Displays the number seconds in the time period when there were severe bit errors Displays the number of code violations that were detected during the interval within the STMI frame following 10 consecutive SES Displays the number of times there was a positive pointer justification STM 1 and VC 12 only Displays the number of time there was a negative pointer justification STM 1 and VC 12 only SESs PPJCs NPJCs Monitor Time Displays the total amount of time when statistics were actually collected appears only on the Days tab March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Screen Element RX Cells TX Cells Displays the number of cells transmitted towards the network Displays the number of seconds in the given time period when there was severe loss of frame OCD Events Displays the number of Out of Cell Delineation Events detected during the interval HEC Errors Displays the number of Header Error Control errors detected during the interval Valid Indicates whether or not the No statistics collected for the corresponding interval are reliable Yes reliable No Invalid 6 3 5 Viewing SDH Link Performance The SDH Performance tab of the Link Configuration w
181. it gt Link Card RU 2 Link lt Cage gt lt Slot gt 1 02 Refers to Link cards 1 and 2 lt Unit gt PS CU PS 1 01 lt Cage gt lt Slot gt Refers to Power Supply cards 1 and 2 Line port on a card For lt Unit gt Line RU 3 Line instance if a line card contains lt Cage gt lt Slot gt 1 05 10 16 lines their port numbers lt Port gt are 1 16 Refers to service cards in slots 1 15 Link port on a card that lt Unit gt Link RU 5 Link transmits between the CU and lt Cage gt lt Slot gt 2 01 04 the RU For instance if a link lt Port gt card contains 4 links the port numbers are 1 4 A link that transmits between lt Unit gt LI Link CU LI Link an LE and CU or between an lt Cage gt lt Slot gt 1 02 04 RU and a subscriber for lt Port gt example LI4E1 card The Refers to service LI Link card is a type of line cards in slots 1 15 card thus it is located in line slots 1 15 Interface Interface STM 1 Synchronous Transport CU Link 1 02 1 Module that transmits at a rate STM 1 2 of 155 Mbit s P N 760 000731 Rev A March 2006 Page 5 1 Introduction A A Page 6 Explanation STM 4 VC 12 Synchronous Transport Module that transmits at a rate of 622 Mbit s Virtual Container level 12 which is used in SDH transmission to map services and path overhead information You will find the following elements throughout the manual Table 2 Conventions used in this Guide
182. ived Rx Err Alignment Number of alignment errors received Rx Err Length Number of length errors received N N Number of code errors received N Rx Err Code Rx False Carrier Number of false carrier events received Number of undersize packets received less than 64 octets long but otherwise well formed Number of oversize packets received longer than 1518 octets long but otherwise well formed Rx Fragments Number of packets received that were less than 64 octets in length excluding framing bits but including FCS octets and had either a bad Frame Check Sequence FCS with an integral number of octets FCS Error or a bad FCS with a non integral number of octets Alignment Error Rx Jabber Number of packets received that were longer than 1518 octets excluding framing bits but including FCS octets and had either a bad Frame Check Sequence FCS with an integral number of octets FCS Error or a bad FCS with a non integral number of octets Alignment Error Rx Dropped Number of times that packets were dropped by the pos statistics probe on the Rx channel Tx Packets Number of packets transmitted including bad packets HN RN Number of good packets transmitted that were directed to the multicast address Tx Broadcast Number of good packets transmitted that were directed to pm the broadcast address Tx MAC Pause Number of Media Access Control Pause packets transmitted Number of deferred packets transmitted Tx Excess
183. ked due to ATB state Refreshes current information displayed in the window You can determine a specific 60 minute period during which you would like to collect traffic data This is useful when you want to sample a specific time period The unit to which the report applies may be selected from the Configuration Tree Refresh button 6 5 5 Hour of Interest Report Page 238 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide In order to view the specific hour the Hour of Interest must be predefined from the Set Hour of Interest dialog box see Setting Hour of Interest on page 240for more information To view the hour of interest report dialog box 1 Point to a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select the NE Operation option The NE Operation window is displayed 3 On the Configuration Tree select a RU or CU The unit icon becomes a hand icon 4 From the Menu Bar select the Performance option then the Traffic option then the Unit Hour of Interest Traffic option and then the Unit Hour of Interest Report option The Hour of Interest Report window for the unit you selected is displayed 5 From the drop down list box in the Hour of Interest Report window select the day for which the hour of interest report you require The day you select is relative to the date that appears in the Hour of Interest box Hour of Interest Report RU 1 x A Refresh Hour of
184. l Access Mode and the name of the ClearAccess user who currently has Write privileges for the NE NE Communication OK Authorization Administrator Access Mode Normal Locked By DEBBIE Figure 6 NE Operation Window s Status Bar Table 3 Status Bar Screen Description Element Displays the current Pasion communication status between the NE and ClearAccess LCT OK Communication between ClearAccess server LCT and the NE is functioning normally LOSS there is no communication ping between the NE and the ClearAccess server Authorization Administrator Displays the authorization level Supervisor of the user currently using the Configurator NE Operation window on this Service client Operator Access Mode Normal Displays the current access View Only mode of the user using the NE Operation window on this client Normal has all the privileges allowed for this user for the NE being managed View Only has read only privileges for this NE because another user is managing it Locked By Displays the name of the user who currently has management normal privileges for this NE If your user name does not appear here you cannot make any changes to this NE If you have administrator privileges you can force another user to logout by using the Logout button in the Users window Page 14 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 4 4 Menus and Toolbars in the NE Opera
185. l cards Support of these types removed March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 36 Cage Not Working Relevant for the following Alarm IDs Not Applicable see Other Problems on page 94 Check Action Result Perform Indication Are the following dipswitches Dipswitches are Go to step 2 located on the backplane set OK correctly RU CU Cage number RU number if installed as an RU CU cage number if installed at RU OK settings as necessary Is the cage power supply working page 96 Go to step 3 If cage 2 exists check that the Still not OK Go to step 4 expansion cables are connected according to the installation instructions in the Service Manual and correct if necessary Reset the CPT CPTE CPT S card Still not OK Replace the cage using the RST button on the card s front panel If this doesn t solve the problem replace the CPT CPTE CPT S card in the problematic cage Is the problem solved Table 37 Cage Slave Out Relevant for the following Alarm IDs 274 Check Action Result Indication Go to the slave cage and check if No cards Check that expansion a CPT S or power supply card is missing cable connecting missing from the slave cage between the main and slave cages is securely installed on the backplane connectors of both cages Check that the power supply card in the slave cage is switched on Cards missing Install the missing
186. ld is the start of the 15 minute time frame when the data displayed was collected Page 227 6 Performance Management Page 228 Loop A Loop B Each HDSL E1 link is divided into 2 channels Loop A and Loop B Check this window to see the performance of each loop E Errored Seconds the number of seconds in the time frame when at least one error block occurred S UAS Unavailable Seconds the number of seconds in the time frame when no service was available on this span HDSL span Doubler 1 Doubler 1 on an HDSL span Doubler 2 Doubler 2 on an HDSL span Slave Card installed in a RU on an HDSL span HDSL Properties Performance BER lt 7 97E 10 Data Source Network Element x Report I Export gE Collection a Abbreviations Hour Quarters Hours Days HDSL Hour Quarters HDSL Daily f gt 1 1 2000 Select Day i 172000 LOOP A LOOP B ES MAS ES UAS Master gt 2 n 4 65 Doubler 1 0 v EP 0 Doubler 2 0 o 0 0 Slave lt 5 5 8 0 Doubler 1 gt 0 0 0 0 Doubler 2 gt 0 0 0 0 Figure 48 HDSL Link Configuration Window HDSL Daily Span Performance Tab Table 159 HDSL Daily Span Performance Tab Settings BER Displays current bit error rate reading Data Source Network Element Lets you display statistics live from the BroadAccess system Oracle DB Network Element or from the Oracle database Oracle DB March 2006 P N 760 0
187. learAccess main menu bar select the Fault option and then the Define Filter option The Alarm Filter window is displayed Click the Load Filter button Navigate to the filter file that you require and click the Open button To apply the filter to the alarm display click the Apply button To save for later use click the OK button To filter the information provided in the alarm display 1 2 Ensure that you have defined or loaded a filter as described in the previous procedures From the ClearAccess main menu bar select the Fault option and then ensure that the Filter Enabled option is selected To group alarms according to one or more column headings 1 Page 44 Drag a column heading cell to the dark gray area above the heading row of the alarm table To group alarms according to a combination of column headings drag another column heading cell as described in step 1 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 3 Click on the or signs next to each group to expand or collapse the items displayed for each group ID v External v Description v Category Severity Critical Total 5 Severity Major Total 11 Severity Minor Total 122 Figure 17 Grouped Alarms Using One Column Heading Severity C ID v External v Description E Severity Critical Total 5 E Severity Major Total 11 Category Communication T otal 4 Category
188. lement Oracle DB or from the Oracle database P N 760 000731 Rev A March 2006 Page 193 6 Performance Management Element Collection Opens the PM Archive button Settings dialog box where you can enable archiving of the statistics collected for this port in the Oracle database For more information see Setting Up a Database of Performance Monitoring Statistics on page 189 More Rows Displays the next set of rows button of statistics saved in the database System Date Displays the on board date currently configured in the Elapsed Time Displays the amount of time that has passed so far during this interval appears on Report button Current 15 Minute or Current Day tabs only Displays the total amount of time when statistics were actually collected appears only on the Previous Day Page 194 March 2006 ADSL transceiver unit located at the subscriber s premises CPE ADSL transceiver unit located on the ADSL card Lets you print a report of the statistics displayed in the window You can also do a print preview set up page parameters and use the Report Designer feature to format the report before printing Lets you export the statistics to a file The following file formats are available TXT XML HTML and Excel Displays the date and the time at which the system finished collecting statistics for the corresponding interval appears on Current 15 Minutes and Interval tabs P N 760 000731 Rev
189. link Window ATM Statistics Table 150 IP Uplink Window ATM Statistics Screen Description Element Counter See Summary of Displays the counters for Performance which ATM statistics are Monitoring collected Counters on page 179 IP Uplink ATM Connection Performance Monitoring for a list of the counters Displays the statistics collected for each of the counters Starts counting ATM statistics Start button p Stop button Stops counting ATM statistics You may want to stop counting while the window is open to conserve system resources Reset button Resets the counters in this window P N 760 000731 Rev A March 2006 Page 205 6 Performance Management Closes the window Screen Description Element IP_UPLINK 192 168 1 150 Uplink Statistics Statistics Counter Value txrx frames 64 1 txrx frames 127 12 txrx frames 255 11 txrx Frames 511 0 txrx Frames 1023 0 txrx frames 1518 2 txrx Frames 1522 2 rx bytes 712 rx packets 9 rx err Fes rx multicast rx broadcast rx mac control rx mac pause 0 rx mac unknown 0 0 0 0 0 n rx err alignment rx err length rx err code rx false carrier I rv undersize Figure 39 IP Uplink Window Uplink Statistics Table 151 IP Uplink Window Uplink Statistics Counter Performance which Ethernet statistics are Monitoring collected Counters on page 179 IP Uplink Performance Monitori
190. llection button The PM Collection Settings dialog box is displayed 4 Doone ofthe following To delete one row select the row and click the Delete button To delete all the rows click the Delete All button 5 Click the Apply button x AllActive Polings 5 Append Edit Curent 3 Delete A Apply Cancel FE Delete All Drag a column header here to group by that column PMGroup l Location Start Time Actual First Time Actual Last Time 3 SDH STM4 Quarters RUtH Tlink1 1 10 Sep 03 18 28 18 10 Oct 03 18 23 18 Current Port Interface Pum 1 link1 1 Figure 33 PM Collection Settings Dialog Box Table 145 PM Archive Settings Dialog Box Settings All Active Displays a list of the ports or Pollings table interfaces according to port location for which statistics are being collected in the database March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Screen Element Append Edit Current button Delete button Apply button Delete All button PM Group Includes the port or interface you are currently working with in the data collection process and lets you modify the start and end time for data collection Deletes the row selected in the table and stops collection of statistics for the corresponding port or interface Applies the changes you made in this dialog box Cancels the changes you made in
191. lowing Alarm IDs 110 Check Action Using ClearAccess LCT verify whether the CU or RU side has reported a fault as well as the cage number where the fault is reported Is backplane dipswitch 11 setting correct Reset the CPT card using the RST button on the card s front panel If the problem persists replace the CPT card Is the problem solved P N 760 000731 Rev A March 2006 Result Indication Msi to step 2 Set dipswitch correctly Replace hes cage Page 125 5 Fault Management Table 80 Mismatched HW Version Control Relevant for the following Alarm IDs 255 317 Check Action Result Perform Indication Using ClearAccess LCT check Hardware and Contact Customer that the hardware version of the software Support card matches the software version versions match using the Card Inventory window accessed from the Cage View window Hardware and Download the correct software software version to the versions do not card match Table 81 Mismatched Subscribers Relevant for the following Alarm IDs 147 Check Action Result Perform Indication When using automatic cross Not positioned Place the cards in the connect mode check if service correctly correct slots and cards are positioned correctly in automatic secure the cards in the corresponding slots at both the mode not their slots automatic CU and RU automatic mode configured mode only without cross connect
192. ls for previous days Displays the current date and time at the BroadAccess system Current Quarter button button Interval Quarter button Interval Day button Displays the VPI number for the cross connection at the network side Displays the VCI number for the cross connection at the network side Displays the location of the RU port to which the cross connection is assigned Displays the VPI number for the cross connection at the user side Displays the VCI number for the cross connection at the user side Displays the time at which the system stopped collecting statistics for the interval visible only for Interval Quarter and Interval Day statistics Page 212 March 2006 P N 760 000731 Rev A Network Elapsed Displays the amount of time Time User that has elapsed during the Elapsed Time current 15 minute or 24 hour interval at both Network and User End sides visible only for Current Quarter and Current Day statistics BroadAccess Maintenance Guide Screen Element Displays the total number of cells that have been transmitted by the network Network End Total Cells Rx Displays the total number of cells that have been received at the network end for the given time frame Total Cells Tx end for the given time frame Valid Yes Indicates whether or not the No statistics collected for the corresponding interval are reliable Yes reliable No Invalid visible only for Interval Quarter
193. lt Management Screen Description Element Operation cont Configuration Download types Download to NE Upload from NE Maintenance types Card Reset Topology Operations types Add NE Add Domain Delete NE Delete Domain Modify NE Modify Domain Move NE Move Domain Software Download details Profile Software Type Software Version File Name Status Delay Time Details Configuration Download details Downloading Succeeded Downloading Failed Uploading Completed Displays the type of operation that was performed on the system a subtype of the Function type Displays details about the configuration event such as the success or failure of the operation details about software version changes the software profile that was used etc 5 15 1 Searching for Specific Text in the Configuration Log You can search for specific text in the configuration log using the Find Text window March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide To search for text in the alarm list 1 Click the Search button in the Configuration Log window see Viewing the Configuration Log on page 58 The Find Text window is displayed Type the text that you are searching for in the Text to Find box Set the other options in the window as required Click the Find Next button The first item that matches your search requirements is highlighted in the configuration log To continue se
194. lumn header here to group by that column Date v MoniorTime v UASs Jers v RXCels v TXCels v DCDEvens 20 Dec 05 02 13 59 0 0 0 0 0 0 0 2460 Figure 43 STM1 ATM Performance Monitoring Window Table 155 STM1 ATM Performance Monitoring Statistics Refresh button Refreshes the information displayed in the window Report button Lets you print a report of the statistics displayed in the window You can also do a print preview set up page parameters and use the Report Designer feature to format the report before printing Lets you export the statistics to a file The following file formats are available TXT XML HTML and Excel Data Source Network Element Oracle DB the BroadAccess system Network Element or from the Oracle database P N 760 000731 Rev A March 2006 Page 215 6 Performance Management Page 216 Screen Element Collection button Opens the PM Archive Settings dialog box where you can enable archiving of the statistics collected for the ATM UNI port in the Oracle database For more information see Setting Up a Database of Performance Monitoring Statistics on page 189 Resets the counters in the window Opens a glossary of terms for the abbreviations used in this window for 15 minute intervals for 24 hour intervals statistics were collected button Abbreviation button Hour Quarters tab S D
195. lumn of the Alarm window in ClearAccess or LCT Each alarm has a unique ID number despite the fact that the Description may be similar to other alarms Each row in the table corresponds to a particular alarm and refers you to the appropriate troubleshooting procedure March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 17 BroadAccess Alarms Troubleshooting Category Originator Type Default Can be Solution Severity Viewed by LCT Telnet on page 155 on page 155 Card Temperature Temperature Alarm External SHDSL Card Major No on page 155 Ringer No Ringing Group of Subscribers on page 141 3 Temperature Temperature Alarm External LI32 Card Major No on page 155 P N 760 000731 Rev A March 2006 Page 67 5 Fault Management Page 68 Troubleshooting Solution When STMA cards are used STM4 Problem on page 153 When LTM cards are used No Communication RU and CU El Short Haul LTM card on page 128 No Communication RU and CU El Long Haul LTM card on page 127 When HDSL cards are used No Communication RU and CU HDSL No Doublers on page 131 No Communication RU and CU HDSL 1 Doubler on page 130 When ONTU cards are used No Communication RU and CU ONTU on page 132 No Communication RU and CU ONTU with backup ONTU cards on page 134 March 2006 Can be Viewed by LCT Telnet P N 760 000731 Rev A Default Severity Category Originator Typ
196. mance You can select a link from the Links window and view detailed information about its performance You can view information in three time ranges for statistics collected for 15 minute intervals for statistics collected per hours or data collected on a daily basis You can also view a current BER Bit Error Rate reading You can set the system to archive PM reports for particular interfaces in the Oracle database for future reference and you can view statistics live from the BroadAccess system or from the database You can also export the statistics to a file or print a report P N 760 000731 Rev A March 2006 Page 223 6 Performance Management To view PCM link performance 1 2 Point to a BroadAccess NE and right click The Shortcut Menu is displayed Select the NE Operation option The NE Operation window is displayed In the configuration tree select an RU or CU unit A list of cages is displayed Select a cage A list of cards that are installed in the cage is displayed Click on an PCM E1 LTM card A list of links that belong to that particular card is displayed Select a link Click the More Details button Click the various tabs to view the time period you require To view statistics from the Oracle database select the Oracle DB option from the Data Source box You can do one or more of the following To print a report of the statistics displayed in the window click the Report button To exp
197. mperature External CPT Card D Major D Major Click 2 Temperature External Pstg Psde Card Major Q Maior Click 3 Temperature External LI 32 Card 7 Major o Major Click 4 Temperature External Ll Shdsl Card Q Maior Q Maior Click L 5 Door pen External Unit 7 Major 7 Major Click 6 Ringer Equipment Pstg Psde Card Qo Major Qo Major Click L 7 NoRus Processing System e Critical e Critical lt Click gt 8 Alarm Test Processing System Critical Critical lt Click gt L 9 Alarm Test Processing System 2 Major 2 Major lt Click gt 10 Backup Failure Equipment CPT Card Minor Minor Click uH 11 Sync failed Processing Unit Major Major lt Click gt LI 12 Configuration line mi Configuration E1 Line Minor Minor Click 13 Loss of Signal LOS Communication E1 Interface Major Major Click 14 Loss of Signal LOS Communication HDSL N64 Inteifa Major 7 Major Click 15 Loss of Frame LOF Communication E1 Interface 2 Major 2 Major lt Click gt 16 Alarm Indication Sigr Communication E1 Interface 2 Major O Major lt Click gt 17 Remote Alarm Indice Communication E1 Interface 2 Major 2 Major lt Click gt 18 Test Module Fail Equipment CPT Card Minor A Minor lt Click gt 19 Hardware Malfunctic Equipment LI4E1 Card Q Major Q Major lt Click gt O 20 Hardware Malfunctic Equipment Adsl Card 7 Major 2 Major lt Click gt 21 Hardware Malfunctic Equipment LI Shdsl Card 2 Major 2 Major
198. ms menu option or Fault Show History Alarms option as required 2 Scroll to the alarm for which you want to enter text and click on the cell in the Notes column for that row The Notes window is displayed 3 Type the text you require and click the OK button The text that you entered is now displayed in the Notes column Editing or deleting note text 1 From the ClearAccess or LCT window s main menu bar select the Fault Show Active Alarms menu option or Fault Show History Alarms option as required 2 Scroll to the alarm for which you want to edit note text and click on the cell in the Notes column for that row The Notes window is displayed 3 Edit or delete the text as required P N 760 000731 Rev A March 2006 Page 47 5 Fault Management 4 Click the OK button The changes you made are reflected in the Notes column for the alarm note that you edited P notes ann Debbie has gone to RU site to solve the problem J OK X Cancel Figure 20 Notes Window 5 9 Viewing the Network s Alarm History You can view a log of alarms that occurred in the network by selecting the Fault Show History Alarms menu option A log of alarms that occurred in the network is displayed in the Work Area The layout of the alarms table and filtering and sorting capabilities are similar to the Active Alarms display 5 10 Viewing the Alarm Archive Page 48 You can view the alarm archive by selecting the Fault Alarm Archi
199. n To enable archiving of the statistics for the link click the Collection button In the PM Archive Settings dialog box select the Polling on Current Port Interface is Active checkbox SDH Topology Loopback Test SDH Performance 1 CU A4 DataSource Network Element v S More Rows Report WB Espot FE Collection amp Abbreviations Hour Quarters Daily STM4 STM1 VC 12 A Select Link Figure 44 SDH Link Configuration Window SDH Performance Tab VC 12 Statistics SDH Topology Loopback Test SDH Performance 1 CU A Data Source Network Element z More Rows Report I Export bzg Collection a Abbreviations STM4 STM vcz12 C TDM ATM HourQuarters Days Drag a column header here to group by that column Date v Monitor Time ESs___ I SESs__ Cvs_ UASs_ PRICs_ NPICs_ I RXCels_ TxCels_ OCD 00 0 0 0 D 0 0 9900 950444 950444 950428 950423 950362 950444 947298 947389 2j Figure 45 SDH Link Configuration Window SDH Performance Tab STM 1 ATM Statistics Table 156 SDH Performance Tabs Settings Data Source Network Element Lets you view statistics live Network Element from the BroadAccess system Oracle DB Network Element or from the Oracle database Page 218 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Displays the next set of rows of statistics saved in the database Lets you print a report of t
200. n ATM Uplink 214 STMI ATM over SDH 214 Summary of Available Counters 179 Phone Book Ports R Finding Ports 20 Locating Using Phone Book 20 Reports 26 P N 760 000731 Rev A ADSL Performance Fast Interleave 196 ADSL Performance Physical 193 ADSL Performance TC layer 199 Alarms Printing 51 Alarms Saving 51 ATM Performance 210 Configuration Log 63 Creating 26 Current Traffic 235 Events 56 Hour of Interest 238 Line Tests 164 March 2006 Page 251 8 Index Page 252 Peak Hour 237 Phone Book 20 SDH 217 Restoring Columns in Tables 27 S SDH Link SDH Link and Card Performance 217 Severity Levels Editing 52 Shortcut Menus 20 Simulation Alarm 174 Statistics 179 System Overview 7 T Telephone Number 20 Terminology and Conventions 2 Threshold Crossing Alerts 231 Troubleshooting Methodology 65 Procedures 96 U Unhiding Columns in Tables 27 User Interface 11 Configuration Tree 12 Creating Reports 26 Finding Ports using the Phone Book e 20 Hiding Columns in Tables 27 Restoring Columns in Tables 27 Shortcut Menus 20 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Work Area 13 V Voice Frequency Tests 164 W Work Area 13 P N 760 000731 RevA March 2006 Page 253
201. n the CU s F Tray fiber optic splicing tray Rx Ye At the RU which LEDs on the Green LED Go to step 14 ONTU card are on and which are flashing red off LEDs off Green LED on Go to step 10 Red ERR LED S connector and the Tx connector at the RU Push the Reset button on S on Green LED on Go to step 13 Tx red LED on Green LED on Go to step 14 Rx LED on the CU s ONTU card Does the attenuation meet the card s Verify that the E1 external jumper Problem not Go to step 11 on the RU ONTU card is in the solved correct position and fix if necessary If two cages exist in the RU check Problem not Go to step 12 the expansion cable connections solved between the cages and fix if necessary specified requirements Reset the CPTE card in the RU Problem not Go to step 13 using the RST button on the card s solved front panel If this doesn t solve the problem replace CPTE card Is the red LED still on Replace the ONTU card in the RU Problem not Contact Customer solved Support March 2006 Page 133 5 Fault Management Check Action Result Perform Indication At the RU using an optical power Contact Customer meter measure the optical power Support on the fiber optic cable connected between the RU s F Tray fiber optic splicing tray Tx connector and the Rx connector on the RU backplane Push the Reset button on the RU s ONTU card Does the attenuation meet the card s specifi
202. n tray is installed Check if all the fans in the fan tray are moving Fans not Go to step 3 moving 2 Check the cable that connects the Yes Go to step 3 fan tray to the system backplane Is the cable intact and is it connected properly No Fix connections or replace the cable as necessary Replace the fan tray E P N 760 000731 Rev A March 2006 Page 113 5 Fault Management Table 60 Hardware Loopback Indication Relevant for the following Alarm IDs 45 46 Check Action Result Perform Indication 1 Check the connections for the link Alarm cleared The problem is solved on the distribution blocks and fix if necessary If fiber optic links are used check the connections on the Alarm not Contact Customer fiber optic tray cleared Support Table 61 Hardware Malfunction Relevant for the following Alarm IDs 266 267 268 269 280 286 316 321 329 332 Check Action Result Perform Indication Replace the card reporting the Alarm clears Problem solved problem Alarm still on For a Supervisory Channel Fail alarm go to step 2 For other alarms contact Customer Support Replace the card transmitting to the card raising the alarm Support Relevant for the following Alarm IDs 111 Check Action Result Perform Indication Check the CU s backplane Alarm clears The problem is solved dipswitch configuration check which transmission cards are installed in the BroadAccess system
203. ndication i feeding on the lines 2 Is the proper service card installed card Go to step 4 Replace the service card i o cz 0 Table 97 No Power Feeding to a Group of Subscribers two cards or more Relevant for the following Alarm IDs Not applicable see Other Problems on page 94 Check Action Result Perform Indication Is group power feeding on Go to step 2 Are subscribers connected to the Connect subscribers to proper service card s at the RU the card s at the RU Check power feeding to a Yes Check cables subscriber by connecting a connecting subscribers telephone to the distribution block from the exchange close to the RU Is there power distribution block to the feeding to the subscriber system connectors P1 to P15 Is there 48V power feeding at the No feeding Go to step 5 48VF filtered test point on the backplane March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Check Action Result Perform Indication Is there 48V power feeding at the No feeding Check the input point batteries power supply charger card Table 98 No Ringing Group of Subscribers two cards or more Relevant for the following Alarm IDs 6 Check Action Result Perform Indication 1 Do subscribers hear rings for No Go to step 2 incoming calls Can subscribers dial Perform the following procedure No Dialing Group of Subscribers two cards or more on page 136 Do
204. ng for a list of the counters pe O E for each of the counters ee statistics Page 206 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Screen Element Stop button Stops counting Ethernet statistics You may want to stop counting while the window is open to conserve Reset button Close button Gi 1IP_UPLINK 192 168 1 150 Bridge Port Statistics Ind P EG Statistics In octets In Ucast pkts In NUcast pkts In discards In errors In unknown protos In multicast pkts In broadcast pkts Out octets Out Ucast_pkts Out NUcast_pkts Out discards Out errors Out multicast pkts Out broadcast pkts coocooocococococococoococce ol c Figure 40 IP Uplink Window Bridge Port Statistics Index P N 760 000731 Rev A March 2006 Page 207 6 Performance Management Page 208 Table 152 IP Uplink Window Bridge Port Statistics Index Screen Description Element Counter See Summary of Performance Monitoring Counters on page 179 IP Uplink Bridge Port Performance Monitoring for a list of the counters Start button Reset button Displays the statistics collected for each of the counters fp Displays the counters for which statistics are collected for the Index 1536 bridge port This is the Fast Ethernet bridge port Starts the counting Bridge Port Statistics Stops counting Bridge Port statistics You may want to stop counting while the window i
205. nt services March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 2 BroadAccess System Overview BroadAccess is a Multiservice Access Gateway MSAG based on advanced technology providing Next Generation Network NGN and Triple Play solutions The system provides simultaneous support of TDM and VoIP network interfaces enabling smooth migration from a circuit switch to the NGN and a gradual transition of the voice subscribers to the VoIP network The BroadAccess MSAG also combines Access Gateway and IP DSLAM functions in a single solution Using the BroadAccess system Service Providers can select any mix of services from POTS to xDSL and IP capacities and topologies and can gradually adjust the system according to their needs The system s effective integrated architecture allows changing network technologies to be implemented by simply replacing plug in transmission and service cards A standard open protocol enables interfacing any standard softswitch via MGCP and H 248 All the media processing compression silence suppression and echo cancellation complies with the relevant standards with a wide variety of options The system offers integrated fiber transmission up to STM 4 as well as copper transmission Automatic configuration enables immediate system commissioning and operation eliminating complicated and time consuming system turn up BroadAccess systems are managed by ClearAccess a smart comp
206. o step 2 cabinet securely closed o N Close the doors If alarm persists go to step 2 When the door is closed make Switches Go to step 3 sure the door switches are pressed closed door all the way in Does the alarm alarm still on turn off P N 760 000731 RevA March 2006 Page 111 5 Fault Management Check Action Result Perform Indication 3 Check the wiring between the Alarm still on Reset the CPTE card door switches and the distribution using the RST button block and fix if necessary Does on the card s front alarm turn off panel If this does not solve the problem replace the CPTE card at the RU Table 55 E1 UNI ATM Failure Relevant for the following Alarm IDs 140 Check Action Result Perform Indication 1 Check the physical connections Alarm cleared The problem is solved between the exchange and the E1 UNI link and secure if necessary Alarm still Go to step 2 active Check that links are configured Links are Go to step 3 between the LI 4E1 and the configured LI ADSL4P ports Configure the links configured Is the scrambling option of the No Configure scrambling LI ADSL4P card the same as in options correctly the exchange of the operating company Go to step 4 Check the COSET option setting on the card is consistent with the network Table 56 External Alarm Relevant for the following Alarm IDs 33 335 336 337 338 339 340 341 342 Check Action Result
207. ocument which is included in the BroadAccess Release 7 Service Manual and in the ClearAccess User Guide includes detailed information about performance monitoring fault management and troubleshooting a BroadAccess Rel 7 system This guide is intended for system engineers administrators and end users that are responsible for planning administering configuring and maintaining BroadAccess systems Familiarity with common network technologies such as IP PDH SDH ATM xDSL POTS ISDN and V5 telephony is required You access the windows specific to BroadAccess systems from the ClearAccess network tree or LCT main window For more information about main window menu commands installation and administration of ClearAccess or LCT please refer to the corresponding user guide or access the corresponding help system from the ClearAccess or LCT main menu bar P N 760 000731 Rev A March 2006 Page 1 1 Introduction This document includes the following chapters This chapter Introduction includes information about related publications acronyms abbreviations conventions and terminology used in this guide BroadAccess System Overview on page 7 provides a brief description of the BroadAccess system Logging In on page 9 explains how to login to a ClearAccess client or to LCT User Interface on page 11 describes the graphical user interface used to configure and manage BroadAccess systems Fault Management on page 37 explains h
208. omaly occurred Displays the number of Unavailable Seconds that occurred the number of seconds following 10 consecutive SES Yes No Displays the number of seconds in the time period when at least one error block occurred Displays the number of seconds when a Loss of Sync Defect when at least three consecutive received frames contain one or more errors in the framing bits occurred Displays the number of line initialization attempts since reset Indicates whether or not the statistics collected for the corresponding interval are reliable Yes reliable No Invalid 6 3 3 Viewing ATM Uplink and Bridge Port Statistics and Learned MACs for the IP UL x Card You can view ATM uplink and bridge port statistics and learned MACs using the JP Uplink window To access the IP Uplink window 1 Point to a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select the NE Operation option The NE Operation window is displayed 3 In the configuration tree right click the IP UL x card and select the Launch Card Manager option A login dialog box is displayed 4 Type the following password case sensitive Teledata Click the OK button The window that is displayed displays configuration information in the upper part and active alarms for the card in the lower part P N 760 000731 RevA March 2006 Page 203 6 Performance Management Page 204 To view ATM statistics from the IP uplink 1
209. on P N 760 000731 Rev A March 2006 BroadAccess Maintenance Guide DRESSER Closes the window Displays the NE whose mE alarm configuration is displayed in the table Applies the severity level you select in the Modify To box to all alarms selected in the table ID number alarm Displays the alarm category to which the alarm belongs Displays the module or interface which generates the alarm severity for the alarm Displays the severity level currently assigned to the alarm Lets you select an severity level to assign to the alarm When you click on Click the rest of the options are displayed Note Disabled is only supported by BroadAccess system release 7 or higher Lets you select an alarm severity level to assign to the selected alarms Note Disabled is only supported by BroadAccess system release 7 or higher Lets user apply only the changes to severities to all the selected NEs Lets user copy all the severities to all the selected NEs Lets you save the alarms that appear in the table as a text file or load an alarm severities text file to the NE Restores the default severity levels to the alarms in the selected NE Page 55 5 Fault Management 5 14 Viewing the Event Log Page 56 You can view an event log which lists all the events that occurred in the network which are not alarms This can be helpful when you are trying to troubleshoot problems with a system or track a system s perform
210. on you must ensure that you open the corresponding table and tab for which you want to collect statistics and then enable statistic collection from that window If you have configured the system to save statistics for a particular port or interface you will be able to view them in the corresponding performance monitoring window by choosing the Data Source Oracle DB option AN Note LCT does not support this feature Only the most recent performance monitoring statistics saved in the Network Element can be viewed To configure the database to save PM statistics for ports or interfaces 1 Open the performance statistics window for the port or interface for which you want to save statistics 2 Click on the tab corresponding to the time frame or technology type for which you want to save statistics 3 Click the Collection button The PM Collection Settings dialog box is displayed 4 Click the Append Edit Current button P N 760 000731 Rev A March 2006 Page 189 6 Performance Management Page 190 5 Adjust the start and end times by clicking in the Start Time and End Time cells in the row you are editing 6 Click the Apply button To cancel PM statistics collection for ports or interfaces 1 Open the performance statistics window for the port or interface for which you want to save statistics 2 Click on the tab corresponding to the time frame or technology type for which you want to save statistics 3 Click the Co
211. on page 132 No Communication RU and CU ONTU with backup ONTU cards on page 134 For LTM cards refer to one of the following procedures depending on your system configuration No Communication RU and CU El Long Haul LTM card on page 127 No Communication RU and CU El Short Haul LTM card on page 128 For HDSL cards refer to one of the following procedures depending on your system configuration No Communication RU and CU HDSL No Doublers on page 131 No Communication RU and CU HDSL 1 Doubler on page 130 Table 118 Unrecognized Card Relevant for the following Alarm IDs 216 217 218 313 314 315 Check Action Result Perform Indication The card causing the alarm is not a card intended for use in BroadAccess systems Remove the card causing the alarm Support Page 156 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 119 Unsupported Card Relevant for the following Alarm IDs 310 311 312 Check Action Result Perform Indication The card causing the alarm is not compatible with the system s software version Remove the card causing the alarm Support Table 120 V5 Cycling Problem Relevant for the following Alarm IDs Not Applicable see Other Problems on page 94 Check Action Result Indication Check the V5 Interface Status The problem Go to step 2 field in ClearAccess LCT V5 x still exists Configuration window Click the Refresh button to
212. or window is displayed Click the New Row button Type the first subscriber s telephone number of the set in the Phone cell In the Bulk Insert box enter the total number of lines for which you want to configure telephone or ID numbers When using LCT the maximum number of lines you can enter is 32 you should not exceed the maximum number of lines supported by the service card that you intend to install in that slot and they are saved as Main Numbers however there is no limitation when using ClearAccess one Main Number and an unlimited amount of non Main Numbers can be saved for each line when using ClearAccess Click the Apply button Numbers are automatically assigned to the ports in increments of 1 If a telephone or ID number in the series is already in use an error message is displayed If a port in the sequence is already assigned with a Main Number a warning message appears and you may choose one of the following options Choose the Only on Current option to configure the new number as the Main Number The old number will revert to a non Main Number for that port ClearAccess only Choose the Apply on All option to configure all the new numbers as Main Numbers The old numbers will revert to a non Main Numbers for those ports ClearAccess only Choose the Abort option to cancel the bulk insertion process March 2006 Page 23 4 User Interface 5 Toenter subscriber details for each port select the correspon
213. ort the statistics to file click the Export button To enable archiving of the statistics for the link click the Collection button In the PM Archive Settings dialog box select the Polling on Current Port Interface is Active checkbox For more information about the performance monitoring statistics displayed in the window see the table PDH PCM E1 and HDSL links Performance Tab Settings on page 222 6 3 8 Viewing HDSL Link Performance You can select an HDSL link from the Links window and view detailed information about its performance You can view information in five time ranges Page 224 Data collected during the last hour in 15 minute intervals Data collected over the last 24 hours at hourly intervals Data collected daily over the last 7 days Data collected in 15 minute intervals about HDSL spans Data collected once daily over the last 7 days about HDSL spans March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide You can set the system to archive PM reports for particular interfaces in the Oracle database for future reference and you can view statistics live from the BroadAccess system or from the database You can also export the statistics to a file or print a report In addition you can also view a current BER Bit Error Rate reading To view HDSL link performance 1 2 Point to a BroadAccess NE and right click The Shortcut Menu is displayed Select the NE Operation option The NE Operation wind
214. other problems reported by technicians or subscribers look them up in Other Problems on page 94 and then refer to the recommended procedure Table 22 AC Alarm Relevant for the following Alarm IDs 104 Indication 1 Is AC power connected to the Yes Go to step 2 o No 3 Raise the circuit breaker switch Circuit breaker Go to step 4 pe Does the circuit breaker jump jumped pos 4 Is there an overload on the Yes charger AC box box Yes Table 23 AC or DC Test Failed Relevant for the following Alarm IDs 88 89 90 91 92 93 94 95 Check Action Result Perform Indication Check that the wires are connected Fix if necessary properly and that they haven t been damaged between the RU and the subscriber s equipment Page 96 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 24 ADSL Line LCD Alarm LI ADSL4P Relevant for the following Alarm IDs 135 136 Check Action Result Perform Indication l Check that E1 links are configured between the LI 4E1 card and the LI ADSL4P port Table 25 AIS RAI LOS or High Low Code Error Alarm at LI 4E1 Series Card Relevant for the following Alarm IDs 13 16 17 198 253 290 292 293 294 295 Check Action Result Indication Oo l Is the alarm an RAI alarm Yes Go to the local exchange LE end of the link or subscriber end and solve the problem at the LE subscriber equipment Go to the CU or RU reporting th
215. ow is displayed In the configuration tree select an RU or CU unit A list of cages is displayed Select a cage A list of cards that are installed in the cage is displayed Click on an HDSL card A list of links that are supported by the card is displayed Select a link Click the More Details button and then the Performance tab Click the various tabs to view the time period you require To view statistics from the Oracle database select the Oracle DB option from the Data Source box You can do one or more of the following To print a report of the statistics displayed in the window click the Report button To export the statistics to file click the Export button To enable archiving of the statistics for the link click the Collection button In the PM Archive Settings dialog box select the Polling on Current Port Interface is Active checkbox For more information about the performance monitoring statistics displayed in the window see the table PDH PCM E1 and HDSL links Performance Tab Settings on page 222 6 3 8 1 Viewing HDSL Span Performance You can view performance information about HDSL spans You can view information in two time ranges P N 760 000731 Rev A Quarter Hours displays information about HDSL spans collected in 15 minute intervals Days displays information about HDSL spans collected once daily March 2006 Page 225 6 Performance Management To view HDSL span performance
216. ow to use ClearAccess LCT alarm features lists the alarms generated by the system and suggested troubleshooting procedures and explains how to perform tests on the system s lines Performance Management on page 179 describes how to collect and view performance monitoring and traffic statistics 1 1 Related Publications The following BroadAccess documentation was available on the release date of this guide e System Overview e System Description e Service Manual e Planning Guide e Applications and Engineering Guide in Service Manual e BroadAccess Configuration Guide in Service Manual e LCT Installation and Administration Guide in Service Manual e ClearAccess User Guide 1 2 Conventions and Terminology Page 2 A list of acronyms and abbreviations used in this guide can be found in the Glossary of Terms on page 243 ClearAccess and LCT refer to lines links and ports corresponding to their location relative to the cards installed in the cage March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide The following figures BroadAccess Standard Cage General View and Card Locations and BroadAccess Mini Cage General View and Card Locations show card types and their position in BroadAccess cages The table Element Naming Conventions Used in the Graphical User Interface on page 4 explains the conventions used for each Element 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 IEEE z p a
217. page 128 No Communication RU and CU El Long Haul LTM card on page 127 When HDSL cards are used No Communication RU and CU HDSL No Doublers on page 131 No Communication RU and CU HDSL 1 Doubler on page 130 Loss of Signal LOS No Communication Communication ONTU E1 Link Major RU and CU ONTU on page 132 No Communication RU and CU ONTU with backup ONTU cards on page 134 LCT Telnet Suspected HW Loopback Hardware Loopback Processing LTM HDSL E1 Major Indication on page Link 114 Suspected HW Loopback Hardware Loopback Processing ONTU EI Link Major No Indication on page 114 P N 760 000731 Rev A March 2006 Page 73 5 Fault Management Page 74 Out of Sync Out of Sync Troubleshooting Solution Link Failure LTM HDSL Cards on page 120 When LTM cards are used No Communication RU and CU El Short Haul LTM card on page 128 No Communication RU and CU El Long Haul LTM card on page 127 When HDSL cards are used No Communication RU and CU HDSL No Doublers on page 131 No Communication RU and CU HDSL 1 Doubler on page 130 No Communication RU and CU ONTU on page 132 No Communication RU and CU ONTU with backup ONTU cards on page 134 March 2006 Category Communication Communication Originator Type Default Can be Severity Viewed by LCT Telnet LTM HDSL E1 Link ONTU E1 Link No P N 760 000731 Rev A BroadAccess Maintenance Gu
218. plane Check that the link cards present in the BroadAccess system are operating normally and check the configuration using ClearAccess LCT and fix if necessary See the cage installation guide in the service manual for more information about dipswitch settings If you change the dipswitch settings reset the CPT card The problem is solved The links were indeed blocked intentionally by the exchange The alarm is for information only no action is needed The problem is solved Alarm does not Contact Customer clear Support P N 760 000731 Rev A March 2006 Page 119 5 Fault Management Table 70 Link Failure LTM HDSL Cards Relevant for the following Alarm IDs 14 35 36 39 41 82 A Note After each step described here test the link using ClearAccess LCT When the problem is fixed the red LED on the transmission card will no longer be lit and ClearAccess LCT will indicate the link s status Check Action Result Indication Is the link cable connection between the CU and RU secured No Secure cable jme 0 Verify which link has failed using ClearAccess LCT cage view or link configuration properties or LEDs on the LTM HDSL card Use an external jumper to create a loop between Tx and Rx of the EE ER LED at CU is still on failed loop at the distribution block of the CU Does the corresponding red LTM HDSL LED turn off ER LED at CU Go to step 6 turned off At the CU c
219. r pe power poly pe s Is there a backup CPT S card in Perform a swap and the slave cage then go to step 4 If the swap fails go to step 4 4 Replace the problematic CPT S card P N 760 000731 Rev A March 2006 Page 109 5 Fault Management Table 50 CRC Error LOMF or TS 16 AIS Relevant for the following Alarm IDs 199 254 251 252 296 297 298 299 Check Action Result Perform Indication Check that framing is configured Settings not Fix framing settings If in the same mode on the LI 4E1 identical on card problem persists go to card and at the far end LOMF and at far end step 2 and TS 16 AIS alarms indicate that Multiframe mode is configured at near or far end You set framing mode on the card Framing settings Go to step 2 using ClearAccess LCT in the are identical at LI 4E1 Properties window Mode the far end and on box the LI 4E1 card 2 Replace the LI 4E1 card reporting Problem persists Contact Customer the problem Support Table 51 Cross Connect Configuration Mismatch Relevant for the following Alarm IDs 101 Check Action Result Perform Indication Using ClearAccess LCT check Unsuitable card Remove the card and whether the type of cards installed replace with a suitable in the RU reporting the alarm service card or delete support the type of lines the cross connections configured in the Cross assigned to that slot Connect window TDM Suitable
220. rehensive EMS that offers efficient cost effective control of hundreds of BroadAccess MSAGs The system s advanced functionalities and effortless operation significantly reduce operating costs and improve service quality thus assuring smooth network performance and maximizing the network s potential A single BroadAccess system can also be managed locally or remotely by the BroadAccess Windows based Local Craft Terminal LCT providing full maintenance functionality via the same familiar ClearAccess graphical user interface GUI When connected to the RU and communication between the CU and RU is not available a limited range of management functions can be performed using a Telnet Command Line Interface CLI by connecting a PC to the RU For more information about the BroadAccess system see the BroadAccess System Overview BroadAccess System Description or BroadAccess Planning Guide P N 760 000731 Rev A March 2006 Page 7 2 BroadAccess System Overview The system s compact structure enables a single 19 cage 6U in height to support as many as 480 subscribers The BroadAccess CAG40D M with cards installed is shown below Figure 3 BroadAccess Standard Cage Page 8 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 3 Logging In This section explains how to log in to a ClearAccess client and to LCT For more information about user names and passwords please refer to the ClearAccess Installation
221. ring using the Filtered button before saving the log to file To save the configuration log to file 1 P N 760 000731 Rev A Click the Save button in the Configuration Log window see Viewing the Configuration Log on page 58 The Save As dialog box is displayed March 2006 Page 63 5 Fault Management Navigate to the folder of your choice if required Enter a file name for the configuration log Select the file format you require Click the Save button The configuration log is saved to file 5 16 Alarms and Troubleshooting BroadAccess systems generate alarm messages which help you to identify and rectify problems with the system This section includes a summary of the alarms that can be generated and suggested troubleshooting methodology for solving problems with the system 5 16 1 Alarms and Indicators Page 64 The BroadAccess system produces two kinds of alarms and indicators card LEDs and alarm reports displayed via ClearAccess and LCT These reports can be either displayed on the screen or printed out In addition the BroadAccess system has dry contacts that can be coupled to the scanning system of an exchange Alarms ClearAccess and LCT report alarms that occur in the various units and elements of the system Each alarm is reported along with a description severity level can be modified category origin of the alarm location of the element causing the alarm and date and time that the alarm occurred
222. rk level when using ClearAccess Information available at network level when using ClearAccess Information available at network level when using ClearAccess Per individual BroadAccess 40 NE P N 760 000731 Rev A Page 30 BroadAccess Maintenance Guide Type of Report Access Method SDH Performance From the NE Operation window s Per individual menu bar BroadAccess 40 NE Configuration Configure NE Links then click the More Details button the SDH Performance tab the Report button and the Report Designer option V5 2 Configuration From the NE Operation window s Per individual menu bar BroadAccess 40 NE Configuration Configure NE V5 2 then click the Report button and choose the Report Designer option Broadband From the NE Operation window s Per individual Cross Connections menu bar BroadAccess 40 NE Configuration Configure NE Broadband Cross Connect then click the Report button and choose the Report Designer option TDM Cross Connections From the NE Operation window s Per individual menu bar BroadAccess 40 NE Configuration Configure NE Cross Connect then click the Report button and choose the Report Designer option Currently Active Lines From the NE Operation window s Per individual menu bar BroadAccess 40 NE Traffic NE Current Active Lines click the Report button ADSL Performance Select the required port on the NE s Per individual ADSL configuration tree From the NE port Operation window s menu bar P
223. rm Indication Signal AIS on page 123 ATM VP Alarms on Respond on page 104 Alarms on page 150 Alarms on page 150 Alarms on page 150 March 2006 P N 760 000731 Rev A SLM Alarm Alarm Indication Signal AIS Payload Remote Defect Indication PRDI Server Remote Defect Indication SRDI Connectivity Remote Defect Indication CRDI ui Signal Failure P N 760 000731 Rev A Troubleshooting Solution AIS Alarms on page 150 Remote Defect Indication STMI ATM Interface Communication STMI ATM IF Major m jeep me oapege i p Signal Failure STMI ATM Interface Communication STMI ATM IF Major m quem iemempacio Lap KA Loss of Cell Delineation STM1 ATM IF Alarms on page 150 A Signal Degraded i Maj Loss of Pointer LOP 166 167 168 169 170 172 173 174 175 176 177 STMI ATM Interface Communication STM1 ATM IF Major Alarms on page 150 SHDSL VC12 Interface Alarms on page 149 SHDSL VC12 Interface Alarms on page 149 SHDSL VC12 Interface Alarms on page 149 SHDSL VC12 Interface Alarms on page 149 SHDSL VC12 Interface Alarms on page 149 SHDSL VC12 Interface Alarms on page 149 SHDSL VC12 Interface Alarms on page 149 March 2006 BroadAccess Maintenance Guide Can be Viewed by LCT Telnet Default Severity Originator Type Communication iMd Communication SHDSL VC12 IF Communication SHDSL VC12 IF m m M I Communication Communication
224. rmance statistics on the link between the ATM card and the ATM network are collected from the ATM uplink which provide a diagnostic tool for detecting problems on the uplink between the system and the network You can view the statistics that have been collected for the following time intervals e Hour Quarters statistics collected so far during the current 15 minute interval e Days statistics collected so far today To view STM1 ATM uplink performance statistics 1 Point to a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select the NE Operation option The NE Operation window is displayed 3 In the configuration tree expand the corresponding unit s child nodes to locate the ATM uplink card CU for ATM UNI series or SSU RU for ATM UL series cards A list of cages is displayed 4 Expand the corresponding cage s child nodes A list of the cards that are installed in that cage is displayed 5 Expand the ATM uplink card s child nodes A port node is displayed Page 214 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 6 Double click on the port The ATM UNI Properties window appears Click the Performance Monitoring button on this window The STM1 ATM Performance Monitoring window is displayed ATM Performance Monitoring Bi xj Lj Refresh Report I Espot DataSource Network Element x More Rows E Collection f Reset Counters a Abbreviations Hour Quatters Days Drag a co
225. rong type of card is installed Remove the card from in the card slot indicated by the the slot and install it in alarm Identify the location of the a slot suitable for the card slot reporting the alarm card The installation instructions for the card in the Service Manual detail the card slots in which the card can be installed Table 41 ClearAccess Access Violation Error Relevant for the following Alarm IDs N A Indication hard drives E o pue m Support Uninstall the NewDotNet utility by using the Add Hemove Programs feature in Windows Control Panel Table 42 ClearAccess Client Multi Homed Computer Problem Relevant for the following Alarm IDs N A Disable the second network card the one not on the management subnet or if that card is on DHCP and the management subnet s card is fixed use the DOS command ipconfig release However this solution requires you to do it every time you restart Windows P N 760 000731 Rev A March 2006 Page 105 5 Fault Management Table 43 ClearAccess LCT Not Working Direct Connection Relevant for the following Alarm IDs Not Applicable see Other Problems on page 94 Check Action Result Perform Indication Make sure that the cable from the Still not OK Go to step 2 PC to the cage backplane is connected to connector COM1 connected to the PC comm port of the PC running ClearAccesst LCT i ClearAccess LCT is correct port is set to
226. ross connect mode make sure that the LLSI card is located in matching CU and RU slots Is the card in matching slots cross connected correctly Ce o Go to step 5 Is the LLSI card jumper at the CU Go to step 6 side configured correctly for operation at the CU side Is the LLSI jumper at the RU side configured correctly for operation at the RU side Is the card configured for 2W or 4W operation Go to step 7 Go to step 8 Go to step 9 Verify that LLSI cards at the CU Cong for Go to step 10 and RU have 2W configuration and RU have 4W configuration Connect a modem at the CU side MER does Problem between the Does the modem work properly not work CU and the exchange Yes works at Check connection CU between the RU and the subscriber Go to step 10 T li P N 760 000731 Rev A March 2006 Page 145 5 Fault Management Table 103 Power Limit Exceeded Card Disabled Relevant for the following Alarm IDs 214 215 Check Action Result Perform Indication This alarm specifies the cards Follow the instructions which have been disabled by the described in Power system due to insufficient power Threshold Exceeded on supply to the system as indicated page 146 to solve the by alarm ID 213 This alarm will problem be displayed for each card that has been disabled Table 104 Power Threshold Exceeded Relevant for the following Alarm IDs 213 Check Action Result Perform Indication
227. rt Lets you print a report of the statistics displayed in the window You can also doa print preview set up page parameters and use the Report Designer feature to format the report before printing Displays the date and the time at which the system started collecting statistics for the corresponding interval appears on 15 Minutes and Interval tabs only received from the network Displays the number of cells transmitted towards the network Displays the number of Out of Cell Delineation Events detected during the interval Displays the number of Header Error Control errors detected during the interval Start Time Received Cells Transmitted Cells OCD Events HEC Errors AN Note For more information about the time intervals for which statistics are collected see Viewing ADSL Performance Statistics on page 192 6 3 2 Viewing G SHDSL Performance Export button Lets you export the statistics to a file The following file formats are available TXT XML HTML and Excel You can view performance monitoring statistics for LI SHDSL series card ports for the XTU C physical layer for 15 minute intervals and 24 hour intervals A total count of performance monitoring statistics for each port can also be viewed Page 200 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide For each item you can view the statistics that have been collected for the following time intervals Hour Quarters statistics coll
228. rt in the BroadAccess system using the Customer Phones window When you click the Go to Port button you can choose to either open the configuration window corresponding to the selected port or perform a line test on the line AN Note If no configuration window is associated to the port the NE Operation window corresponding to the BroadAccess system to which the port belongs is displayed AN Note Only the Main phone numbers in the phone book feature are available when using LCT To drill down to a port using the phone book 1 On the ClearAccess main menu bar select Configuration option and then Customer Phones option The Customer Phones window is displayed 2 Locate the port you require in the phone book using one of the sorting filtering or search methods described in the following procedures in this section 3 Click the Go to Port button and select one of the following options Configure Port displays the corresponding Line Configuration window for the port Line Test performs a line test on the port To sort the rows in the phone book 1 On the ClearAccess main menu bar select Configuration and then Customer Phones The Customer Phones window is displayed P N 760 000731 Rev A March 2006 Page 21 4 User Interface Page 22 2 Click on the arrow in the heading cell of the column by which you want to sort the table A gray arrow appears which indicates the sort direction currently in use To
229. s Coding Number of errors within SDH STM 4 STM 1 TDM STM 1 UAS Unavailable STM 4 STM 1 TDM STM 1 seconds 10 consecutive SES M VC 12 SEF Severely Errored Number of seconds in the STM 4 Frame Seconds given time period when there was severe loss of frame Number of times there wasa STM 1 TDM STM 1 ATM Justification Count positive pointer justification VC 12 NPJC Negative Pointer No of times there was a STM 1 TDM STM 1 ATM STM 1 AT STM 1 AT PUR Error Control errors Number of events in which STM 1 ATM Cell Delineation cell delineation was given 6 1 2 PDH Performance Monitoring The PDH Performance Monitoring parameters listed below comply with ITU G 826 For more information about viewing PDH Performance Monitoring Statistics see Viewing PDH Link Performance on page 221 The information can be viewed for the following time frames e Day e Hour e Quarter hour Table 135 PDH Performance Monitoring Parameter Meng BEBs Background Error Blocks Number of errored blocks ES Error Seconds Number of seconds in the given time period when at least one error block occurred displayed in HH MM SS format Page 180 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide SES Severely errored seconds Number of seconds in the given time period when there were severe bit errors when BER gt 10 3 displayed in HH MM SS format EFSs Error Free Seconds Number of second
230. s in the Date box RU 1 Daily Usage xi Refresh Date fi 5 Sep 03 Today m Figure 51 Unit Daily Usage Dialog Box March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 162 Unit Daily Usage Dialog Box Settings Screen Element Date Pora information is presented information is presented The accumulated amount of hours all subscribers at the selected unit were active Refreshes current information displayed in the window This management system enables you to view the current traffic in the CU or RUs The required CU or RU can be selected from the Configuration Tree Usage Refresh button 6 5 3 Current Traffic To view the current traffic report 1 Point to a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select the NE Operation option The NE Operation window is displayed 3 Onthe Configuration Tree select a RU or CU The unit icon becomes a hand icon 4 From the Menu Bar select the Performance option then the Traffic option then the Unit Current Traffic option The Current Traffic window of the unit you selected is displayed P N 760 000731 Rev A March 2006 Page 235 6 Performance Management RU 1 Current Traffic xj Refresh 15 Sep 03 18 27 07 Number of Time Slots in use pem Outgoing es Incoming fo Internal Calls fo Service State oe r Repart for last 57 minutes Max TS used n
231. s open to conserve system resources Resets the counters in this window Closes the window Hm IP_UPLINK 192 168 1 150 MACs EG Learned MACs 2000 00 90 27 1D 99 AE 2000 00 FF A9 12 4D 1E 4101 Figure 41 IP Uplink Window MACs Learned March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 153 IP Uplink Window MACs Learned Screen Element VLAN Displays the VLAN Virtual Local Area Network number MAC Displays the MAC Media specific Access Control address corresponding to the VLAN Index Displays the Index number of the Bridge Port corresponding to the learned MAC Stop button Stops learning MACs You may want to stop learning MACs while the window is 6 3 4 Viewing ATM Performance The system provides ATM performance monitoring statistics for the following P N 760 000731 Rev A Performance of individual ATM cross connections the performance statistics for ATM cross connections allow you to monitor the operation of specific cross connections in the system For more information about viewing these statistics see Viewing ATM Cross Connect Performance on page 210 ATM performance at xDSL port level performance statistics are measured on the xDSL ports connected to the subscribers For more information see Viewing ADSL Performance on page 192 or Viewing G SHDSL Performance on page 200 ATM performance at STM level per CU RU unit performance statistics
232. s that were error free displayed in HH MM SS format DMs Degraded Minutes Number of minutes with a BER gt 10 6 UT Unavailable Time Number of seconds following 10 consecutive SES 6 1 3 HDSL Performance Monitoring The HDSL parameters listed below comply with ITU G 826 For more information about viewing HDSL Performance Monitoring statistics see Viewing HDSL Link Performance on page 224 The HDSL Performance Monitoring information can be viewed for the following time frames e Day e Hour e Quarter hour Table 136 HDSL Performance Monitoring fma Mes BEBs Background Error Blocks Number of errored blocks ES Error Seconds Number of seconds in the given time period when at least one error block occurred displayed in HH MM SS format SES Severely Errored Seconds Number of seconds in the given time period when there were severe bit errors when BER 210 3 displayed in HH MM SS format displayed in HH MM SS format DMs Degraded Minutes Number of minutes with a BER gt 10 6 UT Unavailable Time Number of seconds following 10 consecutive SES 6 1 4 IP Uplink Performance Monitoring The IP Uplink parameters listed below ATM Connection Uplink and Bridge Port comply with RFC 1757 and RFC 2674 For more information about viewing IP Uplink Performance Monitoring statistics see Viewing ATM Uplink and Bridge Port Statistics and Learned MACs for the IP UL x Card on page 203 P N 760 000
233. shold Crossing Alert Profiles ADSL in the BroadAccess Configuration Guide For more information about configuring SHDSL Threshold Crossing Alerts see Threshold Crossing Alert Profiles SHDSL in the BroadAccess Configuration Guide P N 760 000731 Rev A March 2006 Page 231 6 Performance Management You view the Threshold Crossing Alert log by clicking the Threshold Crossing Alert button on the ClearAccess LCT main window s toolbar For more information about viewing the Threshold Crossing Alert log see the ClearAccess or LCT Installation and Administration Guide 6 5 Viewing Traffic Reports 6 5 1 Page 232 The following types of traffic reports can be generated for all or for a range of installed lines Currently Active Lines Daily Usage Current Traffic Peak Hour Hour of Interest Current Active Lines The Current Active Lines window lets you view all the currently non idle lines in the system Each line which is listed is presented along with the time slot card type line type and duration of the current allocation To view the lines that are currently active 1 2 Point to a BroadAccess NE and right click The Shortcut Menu is displayed Select the NE Operation option The NE Operation window is displayed From the Menu Bar select the Performance option then the Traffic option then the NE Current Active Lines option The Currently Active Lines window is displayed To print a report of the lines that
234. sing the Save Filter button and reuse later it by using the Load Filter button The following table explains the use of the generic buttons that appear at the bottom of all the various filter windows Table 7 Filter Window Generic Buttons Clear All button Clears all parameters currently Apply button selected in the filter Applies the filtering criteria to the table without closing the filter Save Filter button Saves the filter to file in XML format You can use the filter again in the future by loading it into the Filter window Lets you load and reuse a filter that was saved to file in XML format Applies the filter criteria to the table and closes the filter window Load Filter button OK button Refresh button Refreshes the criteria displayed in the filter window and updates the options available if they were recently changed March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Cancel button Closes the filter window and reverts the table display to the data displayed before the filter criteria were changed or since the Apply button was last clicked Represents a column in the table displayed in the GUI You can select one or more column types ISP TERM Filter Ee YdL 00 00 00 00 00 00 z Y xs 7 3 s 3 00 00 00 00 00 00 Acknowledged Yes Communication No Configuration Configuration Legacy Element Fault
235. stalled Install card securely in properly the cage If the problem is not solved go to step 4 Replace the card reporting the The problem is solved alarm Replace the ATM card in the cage Alarm clears The problem is solved where the alarm is reported Eu EE Contact Customer Support March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 28 ATM Connection Problems Relevant for the following Alarm IDs Not Applicable see Other Problems on page 94 Check Action Result Perform Indication Yes Many connections have alarms Perform the procedure described in UNI Alarm to solve network side problems Perform the following procedures for system side problems ATM Ring Failure at CU on page 99 ATM Ring Failure at RU on page 100 ATM VP Alarms on page 101 Table 29 ATM Ring Failure at CU Relevant for the following Alarm IDs 187 Check Action Result Perform Indication Check for multiple STM alarms Alarms or Follow procedure for or multiple topology failures topology STM1 Problem on failures exist page 151 failures Check that there is an ATMX card installed in the reported RU installed the RU installed Check that the appropriate STM4 Wrong type of Replace incorrect card series card for your system s STMA series with the appropriate configuration is installed in the card installed STMA series card reported RU refer to the Card Installation Overview in the Service Manual
236. stomer Phones The Customer Phones window is displayed Click the Report button Choose the options you require to set up page and report formatting and then click the Print button For more information about using the Report Designer see Creating Reports on page 26 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide To create or delete individual phone book entries 1 2 3 Select a port in the NE Operation window s configuration tree and then click the amp button The Customer Phones Editor window is displayed Do one of the following To create a new entry for the port click the New Row button Type the subscriber s telephone or ID number in the Phone cell only numbers and spaces can be used and the subscriber s name or other free text in the Description cell If this number is the main number for this subscriber select the Main Number box the Main Number is stored at the NE other numbers are only stored in the ClearAccess database and cannot be accessed using LCT To delete the entry ensure that the row you wish to delete is selected and click the Delete button Click the Apply button The changes you made are applied to the phone book To create a set of phone numbers in the phone book 1 P N 760 000731 Rev A Select the first port in the series that you want to configure in the NE Operation window s configuration tree and then click the amp button The Customer Phones Edit
237. t Performance Traffic Unit Current Traffic Displays current traffic data Performance Traffic Unit Peak Hour Traffic Displays the traffic during the selected units peak hour Page 18 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide emm ees Performance Traffic Unit Hour of Interest Displays the selected unit s Traffic Hour of Interest Report traffic during the hour defined as the hour of interest Performance Traffic Unit Hour of Interest Traffic Set Defines a specific hour of NE hour of Interest the day for which traffic data is collected Window Cascade Arranges windows in an overlapping order from back to front tip left to bottom right Window Tile Horizontally Arranges windows in equal horizontal proportion in the BroadAccess management software Work Area Window Tile Vertically Arranges windows in equal vertical proportion in the BroadAccess management software Work Area Window Minimize All Minimizes all windows opened from the NE Operation window Window Arrange Arranges the windows 4 4 2 Toolbar The buttons on the NE Operation window s Toolbar are used to perform the commands listed in the table below Most of the commands can also be accessed from the Menu Bar or shortcut menus Functions of the ClearAccess and LCT main window s menu bar and toolbar are described in the ClearAccess Installation and Administration Guide and LCT Installation and Adminstration Guide respectively Table 5
238. t Times New Roman Axisymumetric geometry fi ylinder Axisymmetric geometry fi yramid Acute angled geometry figure a o Li P TT rregular Free Surface Simple extrusion surface Lets you set specific fonts for each of the row types in the table To change the font for a particular row type for example Bands click on the corresponding type in this table and then click the Change Font button Make your selection and click OK Figure 13 Report Designer Dialog Box Fonts Tab P N 760 000731 Rev A March 2006 Page 35 4 User Interface Lets you include or omit Bands Headers or Footers on every printed page Lets you print selected text only Lets you print parent nodes as well as the selected text Report Designer t l a o Li Axisynumetric geometry fi ylinder isymumetric geometry figure Acute angled geometry figure Iw Extended Select N EL E d E NINE Free Surface Simple extrusion surface Expands categories in the printed report even if they are collapsed in the display on the screen Lets you apply three dimensional effects to the fixed rows in the table bands headers footers etc Figure 14 Report Designer Dialog Box Behaviors Tab Page 36 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide 5 Fault Management ClearAccess and LCT provide you with easy access to current information on active alarms detected
239. t a link from the Links window and view detailed information about its performance You can view information in three time ranges for statistics collected for 15 minute intervals for statistics collected per hours or data collected on a daily basis You can also view a current BER Bit Error Rate reading You can set the system to archive PM reports for particular interfaces in the Oracle database for future reference and you can view statistics live from the BroadAccess system or from the database You can also export the statistics to a file or print a report To view PDH link performance 1 Pointto a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select the NE Operation option The NE Operation window is displayed 3 Inthe configuration tree select an RU or CU unit A list of cages is displayed 4 Selecta cage if there are two cages select the first one A list of cards that are installed in the cage is displayed 5 Click on a PDH ONTU card A list of links that are supported by the card is displayed 6 Selecta link 7 Click the More Details button The Optical Properties pane is displayed 8 Click the Performance tab Click the various tabs to view the time period you require 9 To view statistics from the Oracle database select the Oracle DB option from the Data Source box 10 You can do one or more of the following To print a report of the statistics displayed in the window click the
240. the Network Tree Table 9 Alarm Status Color Codes Critical Alarm Light Red Critical alarm has been acknowledged Major Alarm Table 10 Domain and NE Color Codes P N 760 000731 RevA March 2006 Page 39 5 Fault Management Table 11 Alarm Symbols Alarm Severity Critical Major Minor Warning 5 4 Viewing Active Alarms You can use ClearAccess to view the alarms that are currently active in the network This information is automatically updated when a new alarm occurs and when an alarm is cleared When you use LCT the alarms currently active in the NE to which you are connected are displayed ClearAccess automatically downloads the first 500 alarms when you view the alarms for the network or for a particular domain or NE The More Rows button shows the next set of alarms but while you are viewing them new alarms detected are not automatically displayed ClearAccess notifies you of new alarms using the following methods e the ClearAccess or LCT button on the Windows task bar flashes 10 times e analarm icon B is displayed in the Windows system tray toolbar clicking this icon refreshes and restores the Active Alarms display and brings the ClearAccess LCT main window to the front if other applications or windows are open e the Pending Alarm indicator O on the main toolbar flashes indicating that new alarms have been detected while you are viewing alarms in More Rows mode To view active alarms using Cle
241. the RU site take supplies of the components that may need to be replaced and spare cables for performing loopbacks For convenience sake if you are already located at the RU site you can perform all relevant checks at the RU first and then if the problem is still not solved check the CU AN Note Familiarize yourself with the BroadAccess system s hardware and software configuration prior to making any modifications to the system You can make a backup file of the system s configuration data before you begin to make changes to system configuration see Saving and Restoring NE Configuration Data in the BroadAccess Configuration Guide for more information AN Note Before beginning to isolate and diagnose problems with the system check that the subscriber s telephone equipment modem or CPE is in working order If it is not working properly replace the equipment and see if the problem persists P N 760 000731 Rev A March 2006 Page 65 5 Fault Management General Troubleshooting Guidelines 1 Connect to the system with ClearAccess or LCT and check whether the problem is at the CU or the RU according to the alarm message displayed Observe the other current alarms active in the system and the alarm history Note the alarms that have occurred in the past weeks You may be able to spot a pattern of alarms or a single alarm that may have an implication on the current system status Check the status of card LEDs using the cage view
242. the power switch on the CU s power card is ON Replace the power supply Not OK Contact Customer Support Table 95 No Power at an RU Relevant for the following Alarm IDs Not applicable see Other Problems on page 94 Check Action Result Indication 1 Check the DC circuit breaker K Problem is solved load circuit breaker and battery circuit breaker O Not OK Go to step 2 3 Check the mains circuit breaker OK The problem is the E LEN el ponerse to step 4 4 o 5 Charger has ON OFF switch N Go to step 5 Make sure that the charger switch mure in ON E Check the charger output NotOK Not OK Replace the charger Not OK Contact Customer Support Set the load and battery circuit OK Problem is solved breakers to ON P Set the load and batteries circuit Go to step 6 breakers to OFF 10 P N 760 000731 Rev A March 2006 Page 139 5 Fault Management Page 140 Check Action Result Perform Indication 11 OK Replace the LVLD box The problem is solved Not OK Check the connection of the red OK and black cables Not OK Tighten connections or 13 Make sure that the PSRGx series OK Problem is solved card switch is ON Not OK Go to step 14 14 Replace the PSRGx series card Still no power Contact Customer Support Table 96 No Power Feeding Regular Subscriber Relevant for the following Alarm IDs Not applicable see Other Problems on page 94 I
243. times and the sum of unsuccessful calls due to lack of resources The results of traffic measurements form the basis for planning network extensions and help detect capacity bottlenecks Note Performance Monitoring database features are not supported by the LCT application Note You can right click an appropriate port in Configuration Tree and choose the Performance Monitoring option to directly access performance information for that port 6 1 Summary of Performance Monitoring Counters ClearAccess displays detailed Performance Monitoring information according to the parameters listed below 6 1 1 SDH Performance Monitoring The SDH Performance Monitoring parameters listed below comply with ITU G 783 For more information about viewing SDH Performance Monitoring statistics see Viewing SDH Link Performance on page 217 At STMI level you can view TDM or ATM UNI statistics The information can be viewed for the following time frames e Day e Quarter hour P N 760 000731 Rev A March 2006 Page 179 6 Performance Management Table 134 SDH Performance Monitoring ES Error Seconds Number of seconds in the STM 4 STM 1 TDM STM 1 given time period when at ATM VC 12 least one error block occurred displayed in HH MM SS format SES Severely errored Number of seconds in the STM 4 STM 1 TDM STM 1 seconds given time period when there ATM VC 12 were severe bit errors when BER gt 10 3 displayed in HH MM SS format CV
244. tion Severity Viewed by LCT Telnet Alarm 111 Card 111 Card page 159 AIS page 159 page 159 121 Ring Comm Fail Management Processing STM4 Link Minor Communication Failure on the Link on page 123 122 Loss of Cell Delineation STMI Problem on Communication STMI Link Major LCD page 151 page 159 Defect Indication CRDI page 159 125 Payload Remote Defect VC 12 Alarm on Communication VC12 IF Minor E meet em YORE Indication SRDI page 159 i i 101 101 129 Bus Conflict Bus Conflict on page Configuration ADSL Card Major 101 or Bus Conflict VoIP on page 102 Page 80 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Can be Viewed by LCT Telnet Default Severity Troubleshooting Solution Originator Type 101 Line is Down xDSL LCD at Near End xDSL LCD at Far End E1 UNI ATM Failure Loss of Signal LOS at G703 Level NX64 P N 760 000731 Rev A Loss of Frame LOF at G703 Level NX64 131 132 133 134 136 137 138 139 140 144 145 Loss of Signal LOS at HDSL Level NX64 Line is Down xDSL Cards on page 117 xDSL LCD at Near End ADSL Line on page 162 xDSL LCD at Far End ADSL Line on page 163 EI UNI ATM Failure on page 112 LOF or LOS Alarm at LI SNx64 Card on page 121 LOF or LOS Alarm at LI SNx64 Card on page 121 LOF or LOS Alarm at LI SNx64 Card on page 121 March 2006 ek Bus Conflict Bus Conflict on page Conf
245. tion Window Commands can be accessed from the NE Operation window s menu bar the toolbar and shortcut menus Some of the commands are accessible in more than one way for example from the menu bar and from a shortcut menu A description of the menu commands and toolbar buttons that appear in ClearAccess and LCT s main window can be found in ClearAccess Installation and Administration Guide and LCT Installation and Administration Guide respectively 4 4 1 Menu Bar The NE Operation window s Menu Bar includes the commands listed in the table below Some of the commands can also be accessed using shortcut menus or buttons on the Toolbar Functions of the ClearAccess and LCT main window s menu bar and toolbar are described in the ClearAccess Installation and Administration Guide and LCT Installation and Adminstration Guide respectively You can access online help for the feature you are currently using by pressing the F1 key A sequence of options is indicated using the pipe I symbol Table4 Menu Bar Commands in the NE Operation Window emma Aes Fault Tests Line Test Performs tests on specified lines Available tests include AC DC Leakage Capacitance VF and Noise Fault Tests External Line Test Disconnect external test equipment Fault Tests Lines Background Test Tests all lines in the background without BroadAccess management software supervision VF and metallic are the available tests Fault Tests Line
246. tment door Ona system with open cables locate the white brown white pair of wires from the P17 alarm clock cable connect these wires to the line testing equipment A Note The line is automatically disconnected by the system after a period of five minutes To perform an external line test 1 Point to a BroadAccess NE and right click The Shortcut Menu is displayed 2 Select the NE Operation option The NE Operation window is displayed Page 170 March 2006 P N 760 000731 Rev A 9 BroadAccess Maintenance Guide From the Menu Bar select the Fault option then the Tests option and then the External Line Test option The External Line Tests dialog box is displayed Click on an RU CU A list of slots is displayed Click on a slot A list of ports is displayed Select a port The circle icon becomes a hand button Select the Connect option to connect the line to the external test port Click the OK button To disconnect the line select the Disconnect option and click the OK button 5 17 4 Performing Background Line Tests The purpose of this operation is to run line tests on all the lines independently by the system without supervision from the ClearAccess or BroadAccess LCT application When a line fails a test a minor alarm is generated and is displayed in the Current Alarms window If a line is being used by a subscriber during the test the line is skipped and will not be tested To initiate background line testin
247. us MM Flat CheckMarks 2h Ty CheckMarks as Text Dra Cancel The Grid options let you include grid lines in the printed table for both the rows in the table and around the group footers totals Apply Title Properties Determines the style of checkmarks used Lets you display checkmarks in text format True False Opens the Report Title dialog box where you can enter and format the text that will appear at the top of each printed page Figure 11 Report Designer Dialog Box Options Tab P N 760 000731 Rev A March 2006 Page 33 4 User Interface Lets you set the color of the rows in the table or leaves them transparent no color Report Designer Aa Axisymumetric geometry figure i Axisymumetnic geometry figure Acute angled geometry figure o B BrEViEW El E L T f F Free Surface Simple extrusion surface NW Lets you set the colors to be used in band rows header rows group node rows and group footer rows You can also set these types of rows to transparent no color Lets you set the color of the grid lines in the table Figure 12 Report Designer Dialog Box Colors Tab Page 34 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide i Report Designer 8 pt Times New Roman Odd Font 8 pt Times New Roman Even Font 8 pt Times New Roman 8 pt Times New Roman 8 pt Times New Roman 8 pt Times New Roman 8 p
248. ve menu option A log of alarms that are saved in the archive is displayed in the Work Area When the number of alarms for a particular NE saved in the History Alarms table is more than 400 rows the oldest ones are moved to the Alarm Archive When the Alarm Archive contains more than 300 rows for a particular NE the oldest ones for that NE are deleted The layout of the alarms table and filtering and sorting capabilities are similar to the Active Alarms display March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide The Clean Out button opens a dialog box which lets you delete alarms from the Alarm Archive You can perform an immediate clean out or schedule clean outs for later on You can delete all the entries in the archive using the Clean out all checkbox or delete a set of alarms according to the following criteria e Older than days deletes all the alarms older than the number of days you specify e Leave at least per NE leaves no less than the number of alarms you specify for each of the NEs e Periodic days on Schedule tab deletes all the alarms in the Alarm Archive periodically The number of days between clean outs is set in this box After you have selected the criteria you require click the Clean Out button on the Nowtab or Apply button on the Schedule tab S S 5A QU EB e dB Yoorerows clean cut Drag a column header Le to group by that column ID Severity Category External Ala
249. ved 6 1 4 3 IP Uplink Bridge Port Performance Monitoring Page 184 Table 139 IP Uplink Bridge Port Performance Monitoring In Ucast Pkts In NUcast Pkts n Multicast Pkts Number of incoming octets Number of incoming Unicast packets Number of incoming Non Unicast packets Number of incoming packets without errors that were discarded Number of incoming multicast packets Number of outgoing octets Out Ucast Pkts Number of outgoing Unicast packets Out Discards 7 N x I umber of outgoing packets without errors that were discarded Out NUcast Pkts Number of outgoing Non Unicast packets Number of outgoing errors March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Parameter Meaning Out Multicast Pkts Number of outgoing multicast packets Out Broadcast Pkts Number of outgoing broadcast packets 6 1 5 ATM Connection Performance Monitoring The ATM Performance Monitoring parameters below comply with ITU 751 For more information about viewing ATM Performance Monitoring statistics see Viewing ATM Performance on page 209 The ATM Performance Monitoring information can be viewed for the following time frames e Day e Quarter hour Table 140 ATM Connection Performance Monitoring Parameter Levels Supported System Component J C Total Cells Rx Number of received cells Total Cells Tx Number of transmitted cells ATU C Policing CLPO Cells Number of cells marked
250. wing Alarm IDs 334 Check Action Result Perform Indication In the Voice over IP Enabled In Go to step 4 Configuration window System Service tab in ClearAccess LCT NE Operation window verify that the Admin Enabled Out of Go to step 2 Status and Operational Status of Service the Virtual Access Gateway are Enabled In Service 2 Check the cables and cable Alarm cleared The problem is solved connections between the VOIP MG card and the uplink card or other network equipment Alarm still exists Go to step 3 and fix if necessary Contact Customer Support pc Page 118 March 2006 P N 760 000731 Rev A BroadAccess Maintenance Guide Table 68 Link Blocked by Local Exchange Relevant for the following Alarm IDs 201 Check Action Result Perform Indication Check if one or more links on the Yes V5 interface are blocked by the exchange It is possible that the links were blocked intentionally To attempt to release them go to step 2 No Contact Customer Support Block and then unblock the link s Alarm clears using ClearAccess LCT as described in Blocking V5 2 Links in the Configuring V5 2 Links section of the BroadAccess Configuration Guide Problem persists Table 69 Link Configuration Mismatch Relevant for the following Alarm IDs 34 68 Check Action Result Indication Check the configuration of the Alarm clears optical dipswitches on the master CU cage back

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