office depot service packet cycle 20
Contents
1. Corporate directly or ask the Store Manager to do this on your behalf SERVICE VISIT GENERAL PROCEDURES The standardized routine below is to be followed to help ensure we are providing consistent service to Office Depot and completing all service tasks as assigned Even though specific service tasks will vary from visit to visit there is a specific flow to your service call and you are expeceted to follow it on every visit 1 Sign into Apollo s IVR Phone System and then sign into the Store Vendor Log Book if available 2 Request a member of Office Depot store management to sign you into GMillenia on the store kiosk so you can print the Call Report and Cycle Service Packet At this time ask if they have any store specific priorities you need to address and if any POG needed for the service call are not available then print a copy from the store s kiosk 3 Complete your service tasks in the priority they are listed 4 Ensure all displays are set according to the POG and note any deviations to discuss later with store management Use the Call Report to note any displays that are missing or damaged Service Furniture POP per the instructions in the Office Depot POP Service Manual Ensure that all items are anchored correctly Make any necessary display repairs and order replacement parts when needed Oo o N oA Clean all furniture and vacuum the furniture pad 10 Using the Office Depot kiosk report all SKU exceptions f2. PRIMO WATER FIXTURE SURVEY SEPARATE WO We have been asked by Office Depot to locate the PRIMO Water Display Fixture in each store Once located you will need to take a picture and upload it to the project work order and answer a question The photo must be submitted and uploaded on the same day of your service call no exceptions A separate work order has been created for uploading the photo Before taking your photo be sure of the following e Take the picture 20 feet back from the display e Include in the photo the fixture and any racking that supports additional Primo water products rrimogvater exchange 5 enter icebsvor f While inside the store and facing the 1 To the left of the store entry store entry please indicate where the Primo Water fixture is located in your store 3 Store does not have a Primo Water Fixture confirmed with Store Management 2 To the right of the store entry OFFICE DEPOT SERVICE PACKET CYCLE 20 SEP 22 OCT 057 PAGE 3 The materials contained herein are the proprietary information of Apollo Retail Specialists No dissemination of these materials is permitted without expressed written consent Apollo Retail Specialists 2013 PRIORITY 2 NEW AND DELETED EBW CHAIRS 9 11 13 New EBW chairs are currently arriving in all stores If the chairs listed below as ADD TO POGS are in stock and are not currently on display in your store you are responsi
3. BW POG For priority 3 is sku 804687 still 1 Yes so left it in place per the instructions ondiepiays 2 No I submitted a Code 76 for sku 487385 to assemble it 3 No but 487385 is also out of stock 4 My store is not assigned any of the POG s listed Are you servicing a store in the state 1 Yes answer question 5 of California 2 No go to question 6 Did you ensure that all furniture 1 Yes all displays requiring it are stickered displays that fall under the Carb Compliance program are stickered 2 No store could not print the stickers needed and emailed Rich Lalla to inform him Enter your Sku Exceptions 1 Yes 2 No answer question 7 Did you print a copy of your service sku exceptions review the sku exceptions and leave a copy with the Store Manager OFFICE DEPOT SERVICE PACKET CYCLE 20 SEP 22 OCT 057 PAGE 6 The materials contained herein are the proprietary information of Apollo Retail Specialists No dissemination of these materials is permitted without expressed written consent Apollo Retail Specialists 2013
4. ble for submitting a Code 76 assembly request and setting them to the new POG Please be sure to remove the chairs listed below as DELETE FROM POGS when resetting the POG 228413 LEATHER MASSAGE CHAIR BLACK ADD TO POGS 6402 6402A AND 6402B 228458 RECLINER CHAIR BLACK ADD TO POGS 6402 6402A AND 6402B 532604 MESH TASK CHAIR PINK DELETE FROM POGS 6404 6402 6402A AND 6402B 532613 MESH TASK CHAIR NAVY BLUE DELETE FROM POGS 6404 6402 6402A AND 6402B 532658 MESH TASK CHAIR TEAL DELETE FROM POGS 6404 6402 6402A AND 6402B 532667 MESH TASK CHAIR WITH ARMS BLACK DELETE FROM POGS 6402 AND 6402A 566966 MESH TASK CHAIR BLACK DELETE FROM POGS 6402 6402A AND 6402B PRIORITY 3 POG CHANGE WIRE SHELVING UNIT The 3 Shelf wire shelving unit in white sku 804687 is no longer available therefore the black sku 487385 is being added to the POG If the white display is missing build the black If white unit is in place no action will be needed at this time The POGS affected by this are 606 1948 1952 1952S 2308S 6420 CHAIR SALES EVENT 9 29 There will be a Chair Sales Event at all Office Depot stores beginning on 9 29 Beginning 9 16 stores will be instructed to enter assembly orders for their chair needs via the Apollo website to support the event OFFICE DEPOT SERVICE PACKET CYCLE 20 SEP 22 OCT 057 PAGE 4 The materials contained herein are the pro
5. ining IN STORE SERVICE a g OFFICE DEPOT SERVICE PACKET CYCLE 20 SEPT 22 OCT 5 CONTENTS Service Visit General Procedures cscsssssssssssssssessssssssscsseesssssesssarseseseeeesssesseaees 2 Reference Notes Packet UPDATED 8 12 13 cccccsssscscsssssesssssesstsnsssseseseeeeeees 2 Carb Compliance On Going Stickering California ONY cccccccssesceseeeseees 2 Priority 1 PRIMO Water Fixture Survey NEW ccccscccsssssssssssessessesseseeeeeees 3 Priority 2 New and Deleted EBW Chairs 9 11 13 ooo ceeccecsssscsstssensesssssssseeeeeees 4 Priority 3 POG Change Wire Shelving Unit ccccsssssscsssssssssssssssssssssssreeseseeesses 4 Mall Event 9 29 mani ra a errant ci ala Ae enue aoe or aie tiie alyes 4 Reminder Apollo In Home Assembly POP ccccsssssssssesessssssssssesesesssssesesseeereeses 5 Reporting Service Visit Work Order Survey cccsssssssssesssssssssssseessessssssvscesesererses 6 QUESTION TYPE WHO DO I CALL GENERAL SERVICE VISIT AND YOUR DISTRICT MANAGER PROJECT QUESTIONS RICH LALLA OFFICE DEPOT ACCOUNT MANAGER 866 376 1962 SPECIFIC STORE ISSUES RICHARD LALLA APOLLORETAIL COM CONTACT CENTER REPORTING OR SCHEDULING 866 660 5147 ISSUES MON FRI 8AM 10PM EST SAT 8AM 2PM EST IT KIOSK OR IT DEPARTMENT If you have any questions during this service visit contact one of the sources listed above Do not contact Office Depot
6. prietary information of Apollo Retail Specialists No dissemination of these materials is permitted without expressed written consent Apollo Retail Specialists 2013 REMINDER APOLLO IN HOME ASSEMBLY POP On each service call you must ensure that the Apollo In Home Assembly POP is set up and the Plexiglas pocket is full of Take Aways If the Take Aways are empty please fill them If there is no replacement Take Aways please ask the store to print up temporary Take Aways and to order replacements Please ensure that there are 3 Plexiglas holders placed on the furniture pad 1 On the Dawson collection 2 on the Broadstreet Desk and 3 near the furniture kiosk If any of the 3 Plexiglas holders are missing please ask Store Management for a replacement holder and to print up the needed POP and inserts POP Take Away OFFICE DEPOT SERVICE PACKET CYCLE 20 SEP 22 OCT 057 PAGE 5 The materials contained herein are the proprietary information of Apollo Retail Specialists No dissemination of these materials is permitted without expressed written consent Apollo Retail Specialists 2013 REPORTING SERVICE VISIT WORK ORDER SURVEY QUESTION ANSWER OPTIONS 1 For priority 2 did you set the new 1 Yes completely set EBW pog 2 Partially set not all sku s in stock yet 3 No but have submitted a Code 76 to have new chairs assembled 4 No store management would not allow 5 No store is not assigned an E
7. rom your call report and print a copy for store management 1 Using the Office Depot kiosk complete the POG deviations survey 12 Review with store management the service tasks you completed by walking the furniture pad and providing them a printed copy of your completed SKU exceptions 13 Sign out of Store Vendor Log Book if available and sign out of IMPACT s IVR Phone System REFERENCE NOTES PACKET A history of service notes will now be kept in a packet named Office Depot Reference Notes Please refer to this packet for any past service notes that you need to refer back to This packet is posted on the kiosk along with your other service materials CARB COMPLIANCE ON GOING STICKERING CALIFORNIA ONLY If you service a store in the state of California you must ensure each and every cycle that all displays that fall under the Carb Compliance program are stickered correctly Please refer to the Carb Compliance instructions posted with your other service materials If you need additional stickers please ask the store to print them for you You may not leave the store if any displays that require it are NOT stickered OFFICE DEPOT SERVICE PACKET CYCLE 20 SEP 22 OCT 057 PAGE 2 The materials contained herein are the proprietary information of Apollo Retail Specialists No dissemination of these materials is permitted without expressed written consent Apollo Retail Specialists 2013 PRIORITY 1
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