LASERJET PRO CP1520 - Laser Pros International
Contents
1. 64 Tools for troubleshooting ee KA ee KA ee NE ek ek ee sa san ntn na sas Ee ee ke ee ee ee 65 DIAQIAIMS AA N ta eed 65 Plug Jack locations 2 ER EER et diet e a de gta a ee deua Ee ee 65 Locations of major components eternas 66 General timing fence 68 General circuit diagram err nn eene mnes 69 Use HP ToolbOXEX iioc rore AA 70 View the HP Color LaserJet CP1520 Series Toolbox seeeeeee 70 HP ToolboxFX sections EE ce v v ec eue 71 DUALS p NR RE E 71 Evetntlog i RR nn EE OK EA 71 al TT 71 System Settings see ee Ka Ek isse eese tnnt nnne ntn nn 71 Print Settings a eec ori 74 Network Settings iese ee ee ee ee ee ee ee RR emen 74 Shop for Supplies aan aaa 74 Other KS d e UM MeL S 75 Internal print quality test pages is ee ee Ee ee GR ee Re AA de ee nnnm 75 Interpret the Print Quality Page soe ee SE EE RE Ge SG EG Ge tne eee 75 Clean the prod Ct csisiecinnnaii niae de RAMAN DEAN OE EE ARARAS AMADA das diana Sida 76 Configuration Page ER RE D o idas 76 Print quality troubleshooting tools iss ese ss se ed Re ee ed Ee AA Re ee nnn nnns 71 Repetitive image defects ss Ee Ke RE Ke AA AA ee AE ee eek ke ee 71 Calibrate the product to align the colors 77 Control panel menus ad seen KASSET EER a AE ie SS ER EA Aa AREAS 78 i e EE ds 78 A 79 vi ENWW System2. colors rear kke ee ee 105 Check ede ide ii ele AE EE OR E 105 Print the Supplies Status page sisitna ER RR Re Ee Ee ee ee ee Re AR ee Re ee ee ee ee 106 Inspect the print cartridge for damage ie ee RR ee ee Re ee ee ee ee 106 Repeating defects RE rt btt id 107 Use the printer driver that best meets your printing needs iese ee ee de ee ee ee 107 iei dere de EE aaia AA 109 The product does not print or it prints slowly ER eee 110 The product does not print ee ee ee ER EA Re RA EE ER nn AA Ge ee ee Ee ek Re ee ee 110 The product pririts SIOWIly cistitis atada Se N REK KG aaa Se Re ees ted n aaa 110 Solve connectivity problems si EE RE tH er ERREUR ae 111 Solve direct connect problems ie ee a ee ee eene meets 111 Solve network problems is sk Re AR ee EA nn Re Gee ee a ee ee Re ee ee ee ee ee ee 111 Poor physical connection eese tace coe EA RS Be GE eaa dod Ee EER REG Ska 111 The computer is using the incorrect IP address for the product 111 The computer is unable to communicate with the product ssss 112 The product is using incorrect link and duplex settings for the network 112 New software programs might be causing compatibility problems 112 The computer or workstation might be set up incorrectly 112 ENWW vii The product is disabled or other network settin
3. ee ee ee sedes ee ee Re RR nennen ee ee ee ee ee ee ee 122 Internal Ede IR eiie a aaa 124 Alphabetical parts iStats EE 134 Numerical parts list REOR ia 137 Appendix A Service and support EE Ee Se GE EE NE doe aed a ca oe dau do eve as ERE CET ODE EUR 141 Hewlett Packard limited warranty statement ees esse ee ee ee Re ee ee ee Re ee emm emnes 142 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 143 Data stored on the print cartridge rtt d ER xanh nui RR ade Rad eeu S RR Dus bun 144 End Usor License Agreement lez rele a da Ke ee ev ae 145 OpenSSL as CM 147 eene 148 Repack the produEt ss 149 Appendix B Product specificatiotnis iiic aaa aeaaea iaae beet Landa i a Red 151 Physicalspeeifi alons p m 152 Power consumption electrical specifications and acoustic emissions iese ee ee ee se ee 152 Environmental Specifications ere ttr e eoe rn ex ERR ae suada ad atlanta na dad aaa 152 viii ENWW Appendix C Regulatory information susse EER SE RR Ke reet kak soes We tu GS EL PIXMA ERR Usi aD fio t EG MERE HRK AE EE Rd 153 ENWW FCC reguiations 4 222 c ATEA edo 154 Environmental product stewardship program iss eke Re ee ee ee ee ee GR eere 155 Protecting the environment ses EE Ee etie Ee Eg Ge ete ee ee EG e e EE Ee Edu 155 Ozone production ee ee ee EE EE aa a Ea aaan
4. loss of data or extensive damage to the product ENWW iv Conventions used in this guide ENWW Table of contents 1 Removal and replacement siciliana radic 1 atero Ufo To T cara 2 Removal and replacement strategy nix Ld di ha Dee dde ee d Landa Rh a d RE LER TR RR ad 2 Electrostatic discharge oo rer rre AR EE EE Resp deepen apa 3 Required ole iia H 3 Service Approach O 3 Before performing Service duced se GAAR desire anais ada anna densa aaa dee tbe ia anda nine es 3 After performing service rr nn cnn naar aca ceara rena aaa arranca area renes erra nennen 4 Postservice AE ME N RR cast HT NER IRURE NRRER Heg YET SRER Ta aaa ad 4 iata 4 Parts removal Older ee ER EN EES ER GER GERS ER ARE AS ee EE ER AE UA a O 4 Removal and replacement procedures ii ee ee ee EE ER nn AA AA Re Ge aaaeei aa AA Re AA Re ee ee ee ee ee 5 Remove the print cartridges iii ee se ee Re AR Re ee ee Re emm emnes 5 ate 6 PICKUP de AR N LE EE 6 Separation roller EE AE RE EE EE a 7 Transterroller ita tdo ta Dauer ita at aue a A 8 Feed assembly AE AR OR RE IR N EE ad xa eee 9 External panels covers and doors ee ee ee ee ee ee ee ek ER Ee ee Ge Ge Ge ee ee ee ee ee 10 dee Tcr 10 Wi EE OE ta 13 Frontdoor and Tray T QOL os Dat cnet ed talos Ra 15 Control pan
5. LASERJET PRO CP1520 COLOR PRINTER SERIES For the complete PDF manual please visit www LaserPros com Service Manual HP LaserJet Pro CP1520 Color Printer series Service Manual Copyright and License 2010 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and Services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CE873 90934 Edition 1 9 2010 Trademark Credits Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Conventions used in this guide 4 TIP Tips provide helpful hints or shortcuts E NOTE Notes provide important information to explain a concept or to complete a task A CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product A WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic
6. Setup MENU T 79 SIT RR EE EEN 82 NEUE 83 Interpret control panel messages esisin aaea RR AA Re Ge ee ee ee ee a ee ee ee AA Re de ee ee 84 Control panel message types ii ee ee ee ek Re ee ee ke emen 84 Control panel Messages cocer thea eee a nea EG e a Ree ede Ee be ede 84 Paper feeds incorrectly or becomes jammed ssssssssss enemies 95 The product does not pick up paper ss se ke RR EA Ee ee ee Ee RR a ee ee ee ee 95 The product picks up multiple sheets of paper ii ee ER EA RR AR AR Re RA Gee ee ee ee ee 95 dT de AE OAR AR EE EE 95 Clear Ui nd 96 Jam OCASO EE a ae aaa EER 96 damin Tray Tian onn T 97 dam IO ay MU 99 Jam in the fuser area nna a a ER ea 100 Jam inthe Output DIM x52 icai ote trade a A 101 Solve image quality problems ui eise EE Re AA ER GAD eene nent RR kae nnne ka nba RE ed bane ed daa nna ee Re 102 Use the correct paper type setting in the printer driver ss se eke Re ee ee ee ee ee 102 Change the paper type setting for Windows iese sem 102 Change the paper type setting for Mac 102 Adjust color settings in the printer driver oo ee ee ee Re ee e 103 Change the color theme for a print job ee ee RR ee ee ek ee 103 Change the Color options sina age id nt tet egt e Rete die 103 Use paper that meets HP specifications a m 104 Print a cleaning page isc ara ara 105 Calibrate the product to align the
7. a ee ee ee ee ee ee AA ed AA Re ee ee ee ee 155 omen ER EE EE 155 Papeidse EE EE TEES 155 PIASUUCS iis EE N OE EE 155 AP LaserJet print supplies 2 tt ret e GR O N RR x Te RR EG He N gee a ex en 155 Return and recycling instructions iese ee EA Re EE AA Ee Ek Ke AA Re ee ee ee nennen nnns 156 United States and Puerto Rico iis ee ee Ee EE GR GR Ee o mono ee ee ee ee 156 Multiple returns more than one cartridge ee ee 156 olie anasvda 156 inse 156 Mie EM sp c ER ER AEEA 156 Paper d CAT 157 Material Su eie AE N ME RR ER EE N 157 Disposal of waste equipment by users in private households in the European Union 157 Chemical substances cece eee ee cece AR Re Re ee ee ee ee ee ee GR AR AA Re Re ee ee ee ee ee ee RR AAR ee ee 157 Material Safety Data Sheet MSDS iii ie Ee ESE ERA SS EA AA GE Ge EA acia saa ee se ee 157 For fmnore IAIOFMAUONE ss ss Ge N a 158 Declaration of contormity eh si EE prn te Be EE DR ue ER ED NE EERS ei te DERE dana sides ee Be gee ee 159 Declaration of Conformity wireless models AA Re Re RA emen 161 Safety statements mE 163 EIE ooo A 163 Canadian DOC regulations ee ee ke ee RR Re ee ee ee ee Re ee ee ee Re ee ee kke ee ee 163 VCCI statement Japan RE RE dass ER AN 163 Power Cord INSTTUCIONS Hasie REG canas OES nara al Dae Ke de Se va ee N VN Res Ee aa 163 Power cord statement Jap
8. an iiti i nnen Sk AA SEER cnn AE RE RR Gee EE Re RR eke Sek ee ee ee hee 163 EMC statement Korea viii cesses sedit aaa erede Ya a reed ev aa ee dU Ke AA RR WEL EHE ee AR 163 Laser statement for Finland iis ke ke ee ee Ee ee ee ee mereri ee ee nennen 164 GS statement Germany 5 3 AA OR N ie 164 Substances Table China ee eee erra mener nennen 165 Restriction on Hazardous Substances statement Turkey 165 Additional statements for wireless products RR AAR AR Re ee ee ee ee ee nennen 166 FCC compliance statement United States ER RR RR Re AA AR ee ee ee ee ee ee ee ee nnn 166 Australia Statement ER EE AO EE auper ose dud 166 Brazil ANATEL statement ees see ee ekke eke ee Re ee ee ee ee ee ee ee ee ee ee ee ee Re Re ee ee ee ee ee ee ee 166 Canadian statements ER is 166 European Union regulatory notice iseer ees ss se ee de Ee ee ee ek de ee ee Re ee AR ed ee nnn ee 166 Notice for use in Franc eene rte GER EA eR GR ee ge SR AE SR Ene ee NR Oe RS SNR ER EA RGN ER Ge Ak SEER Rg 167 Notice for usein RUSSIA ese ista Ext ge aa Gin ee n e ERA add nesta dais 167 Korean statement ee ee ee EA EA AAR ed AG ee ee ee a ee RR nnne reme ee ee ee ee ee ee ee 167 Taiwan statement OR ER A AAA E REA 167 For the complete PDF manual please visit www LaserPros com ENWW
9. el module ee ek ee GR AR ee AA ee ee ee ee ee ee ee ee de ee 19 Rearsside COVER sae aanse dada 21 Rear upper cover PER 22 Rear door and rear lower cover ccccceeeeeeeee eect eeeee EA Re AA Ee AR de Ge de ee ee ee ee ee ee ee 23 TOP COVER ie rm 25 Intemal assemblies anino OR EE RE N 27 Mal lee ER EE ED 27 Fuser ImoftOF otro aaa RR GR RA Ee DR Gee GENRE RR N RE Ge ee Ee ge Ee GR ada 29 Intermediate transfer belt ITB ooo 30 Reinstall the ITB sss 35 DC controller PCA e 37 SPEClal consideration no t DES RE sadias cada a 37 ENWW Remove the DC controller PCA ee ee ee ee ee 37 Formatter PCA e Aisa 40 Special consideration RR AR AAR EA RR EA Re AA Re AA a ee ee ee 40 Remove the formatter PCA ee ee ee ee ee arii 40 Wireless PCA mE 42 Power supply high voltage ee VAAS Ge Ee Ga AR Ge ek Ge AAS GE ee Va Ge Gee Ge AA ESE cuins 43 Power supply low voltage iese ee ee ee ee ee ee mmm 47 Power supply TUS 4 atit eoe ei eed OR RE OR 53 RUIT DE 56 2 SOIVE problems tentar et E 59 Solve problems checklist se EA EE AR EA AA EE ee GR Re AR Ge ee ee ee Re Re de ede cnn rn instet 60 Miser UE 61 Troubleshooting process EER dade id Ai dai nA du ee 62 Pre troubleshooting checklist i e EE see SEER KEER ther anda itn Rn ien cada aaa 62 Power On CHECKS e
10. gs are incorrect 112 Service mode TUhctioris rete ker e rein diri pue i paese aaa 113 Service Men EET 113 Sovice Menu Songs si ntl ida 113 Restore the factory set defaults ie ee ee ee ee nn 113 Secondary Service MENU iis RES Re Ed 113 Open the secondary service MENU ke ee ee eme 113 Secondary service menu structure ee ee ee AA Re ee Re ee em 114 ENJINS ER N OR TE RO OR AE ER deathbed 114 Erigirie test page RE aaa 114 Cold reset cists C 115 NVRAM initialization eese mmm 115 Product Updates usnssesuca Y nda 115 3 Parts and diagrams ii eR sas as 117 Order parts by authorized service providers eee e eee eee ee EA Ee ke AR Re ee ee ee ee ee ee ee ee 118 Order replacement parts iii ee ER Ee AA AE ee ee GR EA AAR de ee ee ee ee ee AR ek Re ee ee 118 Related documentation and software iii ee ek ee AR RR rr cnn ee ee ke ee ee ee ee ee 118 SUPPLIES part numbers Es Ee to rni to EE a ERR DE N NR Ge ee teas 118 Whole unit replacement part numbers iis sss 118 How to use the parts lists and diagrams iis ees disse EE AA ee EA dee EE AA ee a EE ke ee dann 120 Assembly locations c EET 121 Base product no optional trays or accessories ee eras 121 Covers panels and doors ee ee ER EE EE Ee ee ee ee RR GR Ge ee
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