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HP EliteBook 8570p Notebook PC computer model and HP ProBook

1. Item Component Spare part number For use in Northwest Africa 690402 FP 1 For use in Norway 690402 09 1 For use in Portugal 690402 131 For use in Romania 690402 271 For use in Russia 690402 251 For use in Saudi Arabia 690402 171 For use in Slovenia 690402 261 For use in South Korea 690402 AD1 For use in Spain 690402 071 For use in Sweden and Finland 690402 B71 For use in Switzerland 690402 BG1 For use in Taiwan 690402 AB 1 For use in Thailand 690402 281 For use in Turkey 690402 141 For use in the United Kingdom and Singapore 690402 031 For use in the United States 690402 001 3 Top cover includes TouchPad For use on HP EliteBook 8570p Notebook PC computer models Equipped with a pointing stick and a fingerprint reader 641207 001 Equipped with a pointing stick but not a fingerprint reader 641208 001 For use on HP EliteBook 6570b Notebook PC computer models Equipped with a pointing stick and a fingerprint reader 686316 001 Equipped with a pointing stick but not a fingerprint reader 686317 001 4 Fan includes cable 686311 001 5 Heat sink includes replacement thermal material For use only on computer models equipped with a graphics subsystem with 686310 001 discrete memory For use only on computer models equipped with a graphics subsystem with 686309 001 UMA memory 6 System board includes replacement thermal material For use only on HP EliteBook 8570p Notebook PC computer mode
2. Component Spare part number AC adapter 90 W HP Smart AC adapter PFC EM 3 wire 693713 001 90 W HP Smart AC adapter PFC 3 wire 693712 001 65 W HP Smart AC adapter non PFC 3 wire 69371 1 001 65 W HP Smart AC adapter RC V EM 3 wire 693710 001 Carrying case Professional top load slim case 592923 001 HP basic carrying case 455084 001 HP essential nylon case 612757 001 HP essential top load case 679921 001 Notebook computer combination lock 591699 001 Optical mouse HP USB optical travel mouse 434594 001 HP USB PS2 2 button optical mouse 390632 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 49037 1 202 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 49037 1 BB1 For use in Japan 490371 291 For use in North America 49037 1 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 49037 1 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 49037 1 AB1 For use in Thailand 49037 1 201 Miscellaneous parts 51 Component Spare part number For use in the United Kingdom and Singapore 490371 031 Screw Kit For use only on HP EliteBook 8570p Notebook PC computer models 641191 001 For use only on HP ProBook 6570b Notebook PC computer models 646972 001 Smart
3. y IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f1 1 key To use the f11 key Press f1 1 while the computer boots or Press and hold f11 as you press the power button The following options are available Cancel Reboot Reboots the system No recovery or restore activity is performed Recover Repair System This option repairs a system that is not working properly and preserves user data Restore Factory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions SuSE Linux SLED 177 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries 178 The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord set
4. Follow the installation instructions as provided with the downloaded BIOS software package Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests
5. Secondary battery connector e Serial port e USB 3 0 ports 2 e USB 2 0 port e USB 2 0 charging port e VGA Dsub 15 pin supporting Chapter 1 Product description 1920x1200 external resolution 75 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Keyboard pointing Full size keyboard with numeric keypad V V devices upper left justified dual point spill resistant chiclet style with durakeys Gesture support MultiTouch gestures V V enabled two finger scrolling and pinch zoom as default Taps enabled by default V V Support for TouchPad with image sensor V V Support for Windows 8 Indirect Touch V V Power requirements Supports the following HP Smart AC adapters e 90 W HP Smart AC adapter PFC V V EM 3 wire e 90 W HP Smart AC adapter PFC 3 V V wire e 65 W HP Smart AC adapter non V V PFC 3 wire e 65W HP Smart AC adapter RC V y y EM 3 wire Supports the following batteries V V e 9 cell 100 Wh 3 0 Ah battery e 9 cell 73 Wh 2 2 Ah battery e amp lt cell 62 Wh 2 8 Ah battery e amp cell 55 Wh 2 8 Ah battery e 3 cell 31 Wh 2 8 Ah battery Security Supports security cable lock V V Supports fingerprint reader and no V V fingerprint reader option Supports Trusted Platform Module TPM V V 1 2 Infi
6. Base enclosure see Base enclosure on page 107 Remove the power connector cable 1 Turn the computer right side up with the front toward you 2 Open the computer Chapter 4 Removal and replacement procedures 3 Disconnect the power connector cable from the system board 4 Close the computer 5 Turn the computer upside down with the front toward you 6 Release the power connector cable 1 from the opening clips 2 and routing channel built into the top cover Component replacement procedures 117 7 Remove the power connector 3 from the clip built into the top cover Reverse this procedure to install the power connector cable 118 Chapter 4 Removal and replacement procedures USB board Description Spare part number USB board 686314 001 Before removing the USB board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 and then remove the following components h Service cover see Service cover on page 83 Optical drive see Optical drive on page 84 Hard drive see Hard drive on page 87 WWAN module see WWAN module on page 92 WLAN module
7. section 3 If the Windows partition and the HP Recovery partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Startup Repair 5 Follow the on screen instructions Ey NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type h and then select Help and Support Using f11 recovery tools 166 CAUTION Using 11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f1 1 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition From the Start screen type c and then select Computer Ey NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see the Using Windows 8 operating system media purchased separately section 3 Ifthe HP Recovery partition is
8. 20 Item Component Description 1 TouchPad light e Amber The TouchPad is off e Off The TouchPad is on 2 Caps lock light On Caps lock is on 3 Power light e On The computer is on e Blinking The computer is in the Suspend state e Off The computer is off or in Hibernation 4 Wireless light e White An integrated wireless device such as a WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 5 Web browser light e On The computer is on e Off The computer is off in the Suspend state or in Hibernation e Blinking The web browser has been activated 6 Mute light e Amber Computer sound is off e Off Computer sound is on Chapter 2 External component identification Item Component Description 7 Calculator light e On The calculator function is on e Blinking The calculator has been activated e Off The computer is off in the Suspend state or in Hibernation 8 Num lock light On Num lock is on TouchPad f NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 Pointing stick select models only Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on or off 4 TouchPad zone Moves the p
9. HP EliteBook 8570p Notebook PC computer model and HP ProBook 6570b Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition October 2012 First Edition May 2012 Document Part Number 677161 002 Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact th
10. k for use on HP ProBook 6570b Notebook PC computer models operating system in the United States includes keyboard cable 690402 031 Keyboard without pointing stic equipped with the Windows 7 keyboard cable k for use on HP ProBook 6570b Notebook PC computer models operating system in the United Kingdom and Singapore includes 690402 041 Keyboard without pointing stic equipped with the Windows 7 k for use on HP ProBook 6570b Notebook PC computer models operating system in Germany includes keyboard cable 690402 051 Keyboard without pointing stic equipped with the Windows 7 k for use on HP ProBook 6570b Notebook PC computer models operating system in France includes keyboard cable 690402 061 Keyboard without pointing stic equipped with the Windows 7 k for use on HP ProBook 6570b Notebook PC computer models operating system in Italy includes keyboard cable 690402 071 Keyboard without pointing stic equipped with the Windows 7 k for use on HP ProBook 6570b Notebook PC computer models operating system in Spain includes keyboard cable 690402 081 Keyboard without pointing stic equipped with the Windows 7 k for use on HP ProBook 6570b Notebook PC computer models operating system in Denmark includes keyboard cable 690402 09 1 Keyboard without pointing stic equipped with the Windows 7 k for use on HP ProBook 6570b Notebook PC computer models operating system in Norway includ
11. L3 cache 35 W for use on all computer models includes replacement thermal material 682417 001 Intel Dual Core i3 3110M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W for use on all computer models includes replacement thermal material 683801 001 500 GB 7200 rpm 9 5 mm SED hard drive does not include hard drive bracket or screws NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 644694 001 686302 001 Display enclosure for use only on HP EliteBook 8570p Notebook PC computer models 686303 001 Display bezel for use only on HP ProBook 6570b Notebook PC computer models 686304 001 Display bezel for use only on HP EliteBook 8570p Notebook PC computer models 686305 001 Display panel cable for use only on HP EliteBook 8570p Notebook PC computer models equipped with an HD display assembly 686306 001 Display panel cable for use only on HP EliteBook 8570p Notebook PC computer models equipped with an FHD or HD display assembly 686307 001 Cable Kit for use only on HP ProBook 6570b Notebook PC computer models includes Bluetooth module cable modem module cable power connector cable WLAN antenna cables and WWAN antenna cables 686308 001 Cable Kit for use only on HP EliteBook 8570p Notebook PC computer models includes Bluetooth module cable MIMO cable modem module cable power connector cable WLAN antenna cables and WWAN antenna cables 686309 001 Heat sink for use on computer mod
12. Safety and Environmental Notices that applies to your country or region 16 Chapter 2 External component identification Buttons and fingerprint reader select models only Ey NOTE Your computer may look slightly different from the illustration in this section LY Item Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 Power button e When the computer is off press the button fo turn on the computer e When the computer is on press the button briefly to initiate Suspend e When the computer is in the Suspend state press the button briefly to exit Suspend e When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings e Windows 8 From the Start screen type power select Settings and then select Power Options e Windows 7 1 Select Computer gt Control Center 2 Inthe left pane click System and then click Power Management in the right pane Buttons and fingerprint reader select models only 17 Item Component Description 3 Wireless button Turns the wireless feature on or off but does not establish a wireless connection NOTE A wireless connection may be established if one has been previously configur
13. equipped with the Windows 8 operating system in Italy includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Spain includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Denmark includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Norway includes keyboard cable and pointing stick cable 701986 131 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Portugal includes keyboard cable and pointing stick cable 701986 141 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Turkey includes keyboard cable and pointing stick cable 701986 151 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Greece includes keyboard cable and pointing stick cable 701986 161 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating syste
14. 001 686975 601 686975 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine 686975 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine 690026 601 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine 690026 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine 690026 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer mod
15. 1 1 GB sec 1 1 GB sec 1 1 GB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 1 5 ms 1 5 ms Average read write 12 16 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 465 149 168 976 773 168 628 142 448 Disk rotational speed 7200 rpm 7200 rpm 7200 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 163 7 Backup and recovery Windows 8 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options Ey NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support From the Start screen type h and then select Help and Support In case of system instability HP recommends that you print the recovery proce
16. 1600 MHz FSB 4 0 MB L3 cache 45 W Intel Dual Core i7 3520M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 MB L3 cache 35 W Intel Dual Core i5 3380M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3360M 2 80 GHz processor SC turbo up to 3 50 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3340M 2 70 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W HP EliteBook 8570p HP ProBook 6570b Notebook PC Ni Notebook PC 4 Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3110M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Chipset Chapter 1 Mobile Intel QM77 chipset Product description Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Mobile Intel HM76 chipset V Graphics Switchable discrete gra
17. 6 that secure the display assembly to the top cover Component replacement procedures 133 5 Swing the display hinges 7 up and back until the top cover is free for removal 6 Position the computer with the front toward you 7 Press the display release latch 1 to release the display assembly from the top cover 8 Remove the computer 2 from the display assembly 134 Chapter 4 Removal and replacement procedures 9 If it is necessary to replace the display bezel or any of the display assembly subcomponents a Remove the rubber screw covers 1 The rubber screw covers are available in the Rubber Kits spare part numbers 641192 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686303 001 for use only on HP ProBook 6570b Notebook PC computer models b Remove the two Phillips PM2 5x5 0 screws 2 that secure the display bezel to the display assembly c Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 135 d Remove the display bezel 4 The display bezel is available using spare part numbers 686304 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686303 001 for use only on HP ProBook 6570b Notebook PC computer models 10 If it is necessary to replace the webcam microphone module a Release the shielding
18. 634400 001 HP un2430 EV DO HSPA Mobile Broadband Module 634862 001 320 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket or screws NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 644694 001 634925 001 500 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket or screws NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 644694 001 641182 001 Base enclosure for use only on HP EliteBook 8570p Notebook PC computer models includes rubber feet service cover release latch assembly and battery release latch assembly 641186 001 Speaker assembly includes cable 641190 001 Plastics Kit for use only on HP EliteBook 8570p Notebook PC computer models includes service cover with made in China label optical drive bay space saver ExpressCard bay space saver and wireless antenna cable covers 641191 001 Screw Kit for use only on HP EliteBook 8570p Notebook PC computer models 641192 001 Rubber Kit for use only on HP EliteBook 8570p Notebook PC computer models includes display bezel left and right rubber screw covers base enclosure front and rear rubber screw covers top cover rubber bumper 641193 001 Display Hinge Kit for use only on HP EliteBook 8570p Notebook PC computer models includes left and right hinges brackets hinge covers and hinge caps 641207 001 Top cover for use only on HP EliteBook 8570
19. BA1 For use in Germany 701987 041 For use in South Korea 701987 AD1 For use in Greece 701987 151 For use in Spain 701987 071 For use in Hungary 701987 211 For use in Sweden and Finland 701987 B71 For use in Iceland 701987 DD1 For use in Switzerland 701987 BG1 For use in India 701987 D61 For use in Taiwan 701987 AB1 For use in Israel 701987 BB1 For use in Thailand 701987 281 For use in Italy 701987 061 For use in Turkey 701987 141 For use in Japan 701987 291 For use in the United Kingdom 701987 031 and Singapore For use in Latin America 701987 161 For use in the United States 701987 001 For use only on computer models equipped with For use in the Netherlands 690401 B31 the Windows 7 operating system For use in Belgium 690401 A41 For use in Northwest Africa 690401 FP1 102 Chapter 4 Removal and replacement procedures For use in country region Spare part For use in country region Spare part number number For use in Brazil 690401 201 For use in Norway 690401 091 For use in Bulgaria 690401 261 For use in Portugal 690401 131 For use in Canada 690401 DB1 For use in Romania 690401 271 For use in the Czech Republic 690401 FL1 For use in Russia 690401 251 and Slovakia For use in Denmark 690401 081 For use in Saudi Arabia 690401 171 For use in France 690401 051 For use in Slovenia 690401 261 For use in Germany 690401 041 For use in South Korea 690401 AD1 For use in Greece 690401 151 For use in Spain 690401 071 For
20. Card reader board for use only on HP ProBook 6570b Notebook PC 686315 001 computer models Sequential part number listing 52 Spare part number Description 390632 001 HP USB PS2 2 button optical mouse 434594 001 HP USB optical travel mouse 455084 001 HP basic carrying case 49037 1 001 Power cord for use on all computer models in North America 3 pin black 1 83 m 490371 011 Power cord for use on all computer models in Australia 3 pin black 1 83 m 49037 1 021 Power cord for use on all computer models in Europe 3 pin black 1 83 m 49037 1 031 Power cord for use on all computer models in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 081 Power cord for use on all computer models in Denmark 3 pin black 1 83 m 490371 111 Power cord for use on all computer models in Switzerland 3 pin black 1 83 m 49037 1 201 Power cord for use on all computer models in Thailand 3 pin black 1 83 m 49037 1 202 Power cord for use on all computer models in Brazil 3 pin black 1 83 m 490371 291 Power cord for use on all computer models in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use on all computer models in the People s Republic of China 3 pin black 1 83 m 49037 1 AB1 Power cord for use on all computer models in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use on all computer models in South Korea 3 pin black 1 83 m 49037 1 AR1 Po
21. Combo Adapter 677152 001 Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W for use only on HP ProBook 6570b Notebook PC computer models includes replacement thermal material 679921 001 HP essential top load case Chapter 3 Illustrated parts catalog Spare part number Description 680645 001 Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W for use on all computer models includes replacement thermal material 680646 001 Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models includes replacement thermal material 681283 001 Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models includes replacement thermal material 681952 001 Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W for use on all computer models includes replacement thermal material 681953 001 Intel Dual Core i5 3360M 2 80 GHz processor SC turbo up to 3 50 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W for use on all computer models includes replacement thermal material 681954 001 Intel Dual Core i7 3520M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 MB
22. Germany 686318 041 For use in Greece 686318 151 For use in Hungary 686318 211 For use in Iceland 686318 DD1 For use in India 686318 D61 For use in Israel 686318 BB1 For use in Italy 686318 061 For use in Japan 686318 291 For use in Latin America 686318 161 For use in the Netherlands 686318 B31 For use in Northwest Africa 686318 FP1 For use in Norway 686318 091 For use in Portugal 686318 131 For use in Romania 686318 271 For use in Russia 686318 251 For use in Saudi Arabia 686318 171 For use in Slovenia 686318 BA1 For use in South Korea 686318 AD1 For use in Spain 686318 071 Computer major components 31 32 Item Component Spare part number For use in Sweden and Finland 686318 B71 For use in Switzerland 686318 BG1 For use in Taiwan 686318 AB1 For use in Thailand 686318 281 For use in Turkey 686318 141 For use in the United Kingdom and Singapore 686318 031 For use in the United States 686318 001 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models includes keyboard cable and pointing stick cable For use only on computer models equipped with the Windows 8 operating system For use in Belgium 701987 A41 For use in Brazil 701987 201 For use in Bulgaria 701987 261 For use in Canada 701987 DB1 For use in the Czech Republic and Slovakia 701987 FL1 For use in Denmark 701987 081 For use in France 701987 051 For use in Ger
23. HP EliteBook 8570p Notebook PC computer models 641192 001 For use only on HP ProBook 6570b Notebook PC computer models 646608 001 13 Battery Li ion 9 cell 100 Wh 3 0 Ah 631243 001 9 cell 73 Wh 2 2 Ah 634089 001 6 cell 62 Wh 2 8 Ah 628668 001 cell 55 Wh 2 8 Ah 628670 001 3 cell 31 Wh 2 8 Ah 628664 001 Computer major components 41 42 Item Component Spare part number 14 Bluetooth module 4 0 EDR does not include the Bluetooth module cable 655792 001 NOTE The Bluetooth module cable is included in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686307 001 for use only on HP ProBook 6570b Notebook PC computer models 15 Memory modules 2 PC3 12800 1600 MHz 8 GB memory module 670034 001 8 GB memory module PC3L 693374 001 4 GB memory module 641369 001 4 GB Samsung locked memory module 707031 001 2 GB memory module 652972 001 16 WLAN module Atheros WB225 1x1 802 11b g n Bluetooth Combo Adapter 675794 001 Broadcom 43228 802 1 1abgn 2x2 Wi Fi Adapter 669832 001 Intel Centrino Advanced N 6205 WLAN module 631954 001 Intel Centrino Ultimate N 6300 WLAN module 572511 001 Intel Centrino Wireless N 2200 802 11b g n 2x2 WiFi Adapter 670288 001 17 WWAN module HP hs2350 HSPA Mobile Broadband Module 668969 001 HP 12523 LTE HSPA Mobile Broadband Module 710790 001 HP t2522 LTE EV DO Mob
24. MHz 680645 001 FSB 3 0 MB L3 cache 35 W for use on all computer models Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 713163 001 35 W for use only on HP ProBook 6570b Notebook PC computer models Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 700627 001 35 W for use only on HP ProBook 6570b Notebook PC computer models Intel Dual Core i3 3110M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 682417 001 35 W for use only on HP ProBook 6570b Notebook PC computer models Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 677152 001 35 W for use only on HP ProBook 6570b Notebook PC computer models 9 Modem module does not include the modem module cable 628824 001 NOTE The modem module cable is included in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686307 001 for use only on HP ProBook 6570b Notebook PC computer models 10 Function board 686313 001 11 USB board 686314 001 12 Base enclosure includes rubber feet service cover release latch assembly and battery release latch assembly For use only on HP EliteBook 8570p Notebook PC computer models 641182 001 For use only on HP ProBook 6570b Notebook PC computer models 644695 001 Rubber Kit includes display bezel left and right rubber screw covers base enclosure front and rear rubber screw covers top cover rubber bumper For use only on
25. People s Republic of China and the Ukraine 686972 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine 690023 601 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine 690023 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 7 operating system only in the People s Republic of China and the Ukraine 690023 001 7 Speaker assembly includes cable 641186 001 8 Processor includes replacement thermal material Intel Quad Core i7 3740QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models 702840 001 Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models 681283 001 Intel Quad Core i7 3630QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer mode
26. Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions E NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or 156 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter
27. UMA memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 703887 601 For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material Chapter 4 Removal and replacement procedures 703887 501 Description For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine Spare part number 703887
28. a USB port on the computer Turn on the computer while holding down the f9 key Once the system has booted the Boot Options menu should appear Using the arrow keys select USB Disk On Key and press enter E NOTE The description may vary from one USB key to another Any entry other than Optical Disk Drive Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key 6 Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On Key will boot Chapter 7 Backup and recovery 8 Once the USB Recovery Disk On Key has booted a dialog box will prompt Do you want to start the System Restore If data on the computer has not been backed up use the tab key and select No The system will reboot Back up the system data and repeat the previous steps If no data should be saved from the computer use the tab key to select Yes Press enter to begin the recovery process After the files are copied to the system follow the on screen instructions Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system
29. a notch 4 to prevent incorrect insertion Ey NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 95 96 Bluetooth module y NOTE The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is included in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686307 001 for use only on HP ProBook 6570b Notebook PC computer models Description Spare part number Bluetooth module 4 0 EDR 655792 001 Before removing the Bluetooth module follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 Remove the service cover see Service cover on page 83 Remove the Bluetooth module 1 Release the Bluetooth module 1 from the clip built into the base enclosure Chapter 4 Removal and replacement procedures 2 Disconnect the Bluetooth module cable 2 f
30. all computer models 130 Chapter 4 Removal and replacement procedures Description Spare part number Intel Dual Core i5 3360M 2 80 GHz processor SC turbo up to 3 50 GHz 1600 MHz FSB 3 0 681953 001 MB L3 cache 35 W for use on all computer models Intel Dual Core i5 3340M 2 70 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 3 0 708761 001 MB L3 cache 35 W for use on all computer models Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 681952 001 MB L3 cache 35 W for use on all computer models Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 711903 001 MB L3 cache 35 W for use on all computer models Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 680645 001 MB L3 cache 35 W for use on all computer models Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W for use 713163 001 only on HP ProBook 6570b Notebook PC computer models Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W for use 700627 001 only on HP ProBook 6570b Notebook PC computer models Intel Dual Core i3 3110M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W for use 682417 001 only on HP ProBook 6570b Notebook PC computer models Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W for use 677152 001 only on HP Pr
31. cable 690401 BG1 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Switzerland includes keyboard cable and pointing stick cable 690401 D61 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in India includes keyboard cable and pointing stick cable 690401 DB1 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Canada includes keyboard cable and pointing stick cable 690401 DD1 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Iceland includes keyboard cable and pointing stick cable Sequential part number listing 63 64 Spare part number 690401 FL1 Description Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in the Czech Republic and Slovakia includes keyboard cable and pointing stick cable 690401 FP1 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 pointing stick cable operating system in Northwest Africa includes keyboard cable and 690402 001 Keyboard without pointing stic equipped with the Windows 7
32. connector 3 to which the fingerprint reader board cable is connected and then disconnect the fingerprint reader board cable 4 from the system board Disconnect the power connector cable 5 from the system board Close the computer Turn the computer upside down with the battery bay toward you Remove the Torx TM2 5x4 8 screw 1 that secures the ground loop 2 to the left display hinge Release the display panel cable 3 from the routing channel 4 attached to the system board Component replacement procedures 125 10 Disconnect the display panel cable 5 from the system board 11 Remove the four Phillips PM2 5x5 0 screws 1 that secure the system board to the top cover 12 Lift the right side of the system board 2 until it rests at an angle 126 Chapter 4 Removal and replacement procedures 13 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board Heat sink y NOTE The heat sink spare part kit includes replacement thermal material Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 686310 001 For use only on computer models equipped with a graphics subsystem with UMA memory 686309 001 Before removing the heat sink follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer
33. drive bracket position the optical drive with the rear panel toward you 9 Remove the three Phillips PM2 0x3 0 screws 1 that secure the optical drive bracket to the optical drive Component replacement procedures 85 10 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive Upgrade bay Before removing the upgrade bay follow these steps le 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 Remove the service cover see Service cover on page 83 Remove the upgrade bay 1 2 Position the computer upside down with the right side toward you Remove the four Phillips PM2 0x4 0 screws that secure the upgrade bay assembly to the computer 86 Chapter 4 Removal and replacement procedures 3 Loosen the captive Phillips screw that secures the upgrade bay drive in the upgrade bay 1 4 Use a flat blade screw driver or similar tool to press on the upgrade bay bracket tab 2 to release the upgrade bay 5 Remove the upgrade bay 3 from the computer Reverse this procedure to install the upgrade bay Hard drive Ey NOTE The hard drive spare p
34. esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions y NOTE If you need to stop a diagnostics test while it is running press esc SuSE Linux SLED 159 6 Specifications Computer specifications 160 Metric U S Dimensions Width 37 40 cm 14 72 in Depth 25 05 cm 9 86 in Height front to back 3 41 to 3 61 cm 1 34 to 1 42 in Weight Equipped with 3 cell battery graphics subsystem with 2 61 kg 5 75 Ibs UMA memory one memory module WLAN module and solid state drive Equipped with 3 cell battery optical drive graphics 2 71 kg 5 97 lbs subsystem with UMA memory one memory module and WLAN module Equipped with 6 cell battery graphics subsystem with 2 74 kg 6 04 lbs UMA memory one memory module WLAN module and solid state drive Equipped with 6 cell battery optical drive graphics 2 84 kg 6 26 LBS subsystem with UMA memory one memory module WLAN module and solid state drive Equipped with 9 cell battery graphics subsystem with 2 91 kg 6 41 lbs UMA memory one memory module WLAN module and solid state drive Equipped with 9 cell battery optical drive graphics 3 00 kg 6 63 lbs subsystem with UMA memory one memory module WLAN module and solid state drive Input power Operating voltage and current 18 5 V dc 3 5 A 65 W or 19 0 V dc 4 74 A 90 W Temperature Chapter
35. html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Z CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 2 3 4 5 6 7 If possible back up all personal files Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer Follow the on screen instructions After the repair is completed 1 2 Eject the Windows 7 operating system DVD and then insert the Driver Recovery disc Install the Hardware Enabling Drivers first and then install Recommended Applications Windows 7 173 SuSE Linux SLED Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your computer
36. includes tools provided by HP to help you safeguard your information and retrieve it if ever needed Creating backups 1 Create restore media immediately after you set up the computer For more information see the Performing a system recovery section 2 As you add files routinely create a backup of your system and personal information Backing up your information 174 You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e At regularly scheduled times e Before the computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer gt More Applications gt Tools gt Backup Manager Settings and click Backup my home directory 2 Click Sterage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer gt More Ap
37. listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Chapter 7 Backup and recovery 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to hitp www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Z CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Ejec
38. models equipped with the Windows 7 operating system in South Korea includes keyboard cable and pointing stick cable 686318 B31 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in the Netherlands includes keyboard cable and pointing stick cable 686318 B71 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Sweden and Finland includes keyboard cable and pointing stick cable 686318 BA1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Slovenia includes keyboard cable and pointing stick cable 686318 BB1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Israel includes keyboard cable and pointing stick cable Sequential part number listing 57 58 Spare part number 686318 BG1 Description Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Switzerland includes keyboard cable and pointing stick cable 686318 D61 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in India includes keyboard cable and poi
39. on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 and then remove the following components a Service cover see Service cover on page 83 b Optical drive see Optical drive on page 84 c Hard drive see Hard drive on page 87 Component replacement procedures 127 d WWAN module see WWAN module on page 92 o WLAN module see WLAN module on page 94 Fan see Fan on page 100 g Keyboard see Keyboard on page 101 h Base enclosure see Base enclosure on page 107 i System board see System board on page 121 Remove the heat sink 1 Turn the system board upside down with the front toward you f NOTE Step 2 applies to computer models equipped with a graphics subsystem with discrete memory See step 3 for heat sink removal information for computer models equipped with a graphics subsystem with UMA memory 2 Following the 1 2 3 4 5 6 7 sequence stamped into the heat sink loosen the seven captive Philllips screws 1 and 2 that secure the heat sink to the system board and then remove the heat sink 3 E NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink f
40. or To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 uo A Q N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts EY NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPags Some
41. see Hard drive on page 87 WWAN module see WWAN module on page 92 WLAN module see WLAN module on page 94 Fan see Fan on page 100 Keyboard see Keyboard on page 101 When replacing the base enclosure be sure to remove the following components from the defective base enclosure and install them on the replacement base enclosure 1 2 3 4 a b c d e f g f NOTE Speaker assembly see Speaker assembly on page 111 RJ 11 jack assembly see RJ 11 jack cable on page 112 Remove the base enclosure e a Close the computer Turn the computer upside down with the front toward you Remove the three rubber screw covers 1 2 and 3 Note that the rubber screw covers are three different sizes and shapes The rubber screw covers are included in the Rubber Kits spare Component replacement procedures 107 part numbers 641192 001 for use only on HP EliteBook 8570p Notebook PC computer models and 646608 001 for use only on HP ProBook 6570b Notebook PC computer models 4 Remove the six Torx PM2 5x6 0 screws 4 that secure the base enclosure to the computer T 5 Remove the following seven Phillips PM2 0x3 6 screws that secure the base enclosure to the computer 1 Three screws in the optical drive bay 2 Two screws in the battery bay 3 Two screws in the hard drive bay 108 Chapter 4 Removal and replacement procedures 6 Position th
42. tabs that secure the webcam microphone module 1 to the display enclosure b Detach the webcam microphone module 2 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided tape c Disconnect the webcam microphone module cable 3 from the webcam microphone module Z CAUTION Handle the webcam microphone module with caution The module has a thin profile and is susceptible to damage when not handled carefully 136 Chapter 4 Removal and replacement procedures d Remove the webcam microphone module 4 The webcam microphone module is available using spare part numbers 699688 001 with keyboard light for use only on HP EliteBook 8570p Notebook PC computer models and 699687 001 without keyboard light for use only on HP ProBook 6570b Notebook PC computer models 11 If it is necessary to replace the display panel f NOTE Substeps a through c apply to an HP EliteBook 8570p Notebook PC computer model See substeps d through f for display panel release procedures for an HP EliteBook 6570b Notebook PC computer models a Remove the two Phillips PM2 5x4 6 screws 1 that secure the top edge of the display panel to the display enclosure b Remove the four Phillips PM2 5x5 6 screws 2 that secure the display hinges and the bottom edge of the display panel to the display enclosure Component replacement procedures 137 c Lift the top edge of the display panel
43. 031 001 2 GB memory module PC3 12800 1600 MHz 652972 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com 2 Click Support amp Drivers gt click Drivers amp Software m In the Enter a product name number box type the computer model information and then click Search 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 a Bb WO WN Remove the service cover see Service cover on page 83 90 Chapter 4 Removal and replacement procedures Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to rel
44. 1 and then swing it up and forward until it rests at an upright position i ee a e e e e e m Ey NOTE Substeps d through f apply to an HP EliteBook 6570b Notebook PC computer model See substeps a through c for display panel release procedures for an HP EliteBook 8570p Notebook PC computer model d Remove the eight Phillips PM2 5x4 0 screws 1 that secure the display panel to the display enclosure e Lift the top edge of the display panel 2 and then swing it up and forward until it 3 rests at an upright position i Ci f Position the display enclosure and display panel with the display panel cable connector toward you g Release the adhesive support strip 1 that secures the display panel cable to the display panel 138 Chapter 4 Removal and replacement procedures h Disconnect the display panel cable 2 from the display panel i Remove the display panel The display panel is available using the following spare part numbers e 690405 001 15 6 in LED AntiGlare WVA FHD display panel e 690404 001 15 6 in LED AntiGlare WVA HD display panel e 690403 001 15 6 in LED AntiGlare SVA HD display panel Component replacement procedures 139 12 If it is necessary to replace the display hinges NOTE Substeps a through e apply to an HP EliteBook 8570p Notebook PC computer model See substeps f through i for display hinge removal procedures for an HP EliteBook 6570b N
45. 1 320 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and screws 644694 001 Computer major components 43 Display assembly subcomponents g 44 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 Display bezel For use only on HP EliteBook 8570p Notebook PC computer models 686304 001 For use only on HP ProBook 6570b Notebook PC computer models 686303 001 2 Display Hinge Kit For use only on HP EliteBook 8570p Notebook PC computer models includes leftand 641193 001 right hinges brackets hinge covers and hinge caps For use only on HP ProBook 6570b Notebook PC computer models includes leftand 647677 001 right hinges and left and right hinge covers 3 15 6 in LED AntiGlare display panel WVA FHD display panel 690405 001 WVA HD display panel 690404 001 SVA HD display panel 690403 001 4 Webcam microphone module With keyboard light for use only on HP EliteBook 8570p Notebook PC 699688 001 computer models Without keyboard light for use only on HP ProBook 6570b Notebook PC 699687 001 computer models 5 Display panel cable includes webcam microphone module cable 686898 001 For use only on HP EliteBook 8570p Notebook PC computer models equipped with an 686306 001 FHD or HD display assembly For use only on HP EliteBook 8570p Notebook PC computer models equipped with an 686305 001 HD d
46. 1 For use in South Korea 686318 AD1 Component replacement procedures 101 For use in country region Spare part For use in country region Spare part number number For use in Greece 686318 151 For use in Spain 686318 071 For use in Hungary 686318 211 For use in Sweden and Finland 686318 B71 For use in Iceland 686318 DD1 For use in Switzerland 686318 BG1 For use in India 686318 D61 For use in Taiwan 686318 AB1 For use in Israel 686318 BB1 For use in Thailand 686318 281 For use in Italy 686318 061 For use in Turkey 686318 141 For use in Japan 686318 291 For use in the United Kingdom 686318 031 and Singapore For use in Latin America 686318 161 For use in the United States 686318 001 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models includes keyboard cable and pointing stick cable For use only on computer models equipped with For use in the Netherlands 701987 B31 the Windows 8 operating system For use in Belgium 701987 A41 For use in Norway 701987 091 For use in Brazil 701987 201 For use in Northwest Africa 701987 FP 1 For use in Bulgaria 701987 261 For use in Portugal 701987 131 For use in Canada 701987 DB1 For use in Romania 701987 271 For use in the Czech Republic 701987 FL1 For use in Russia 701987 251 and Slovakia For use in Denmark 701987 081 For use in Saudi Arabia 701987 171 For use in France 701987 051 For use in Slovenia 701987
47. 1903 001 713163 001 HP 12523 LTE HSPA Mobile Broadband Module Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W for use on all computer models includes replacement thermal material Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W for use on all computer models includes replacement thermal material Sequential part number listing 73 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures y NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the compu
48. 2 that services it e Thermal paste is used on the PCH chip 3 and the heat sink section 4 that services it Reverse this procedure to install the heat sink Processor y NOTE The processor spare part kit includes replacement thermal material Description Spare part number Intel Quad Core i7 3740QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 702840 001 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 681283 001 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models Intel Quad Core i7 3630QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 702081 001 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 680646 001 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models Intel Dual Core i7 3540M 3 00 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 4 0 710787 001 MB L3 cache 45 W for use on all computer models Intel Dual Core i7 3520M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 681954 001 MB L3 cache 35 W for use on all computer models Intel Dual Core i5 3380M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 3 0 708762 001 MB L3 cache 35 W for use on
49. 23 A AC adapter spare part numbers 51 66 AC adapter battery light 22 accessory battery connector 26 antenna illustrated 47 locations 15 removal 144 145 spare part numbers 45 145 146 audio product description 6 audio in jack 24 audio out jack 24 B base enclosure removal 107 spare part numbers 41 53 54 107 battery removal 81 spare partnumbers 41 53 81 battery bay 25 battery release latch 25 Blu ray ROM DVD RW SuperMulti DL Drive precautions 75 removal 84 spare part numbers 42 48 66 84 Bluetooth compartment location 25 Bluetooth module removal 96 spare part number 42 54 96 Bluetooth module cable illustrated 47 bottom components 25 button components 17 buttons calculator 18 keyboard light 16 pointing stick 21 22 power 17 TouchPad 21 22 TouchPad on off 17 21 upgrade bay eject 24 volume mute 18 Web browser 18 wireless 18 c Cable Kit components 47 spare partnumbers 47 55 cables service considerations 74 calculator button 18 calculator light 21 caps lock light 20 carrying case spare part numbers 51 52 53 case spare part numbers 54 chipset product description 2 components bottom 25 buttons 17 display 15 fingerprint reader 17 front 22 keys 18 leftside 23 lights 20 rightside 24 TouchPad 21 computer feet location 80 spare part numbers 80 computer lock spare part number 51 52 computer major components 29 computer part number 80 computer specifications 160 c
50. 5 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used Requirements for specific countries and regions 179 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 180 Chapter9 Recycling Index Symbols Numerics 1394 port
51. 6 Specifications Metric U S Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 161 15 6 inch WGA display specifications 162 Metric U S Dimensions Height 19 6 cm 7 72 in Width 34 7 cm 13 66 in Diagonal 39 8 cm 15 67 in Number of colors Contrast ratio up to 16 8 million 200 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format FHD WVA 1920 x 1080 HD WVA 1600 x 1900 HD SVA 1366 x 768 Configuration RGB vertical stripe Backlight Character display LED 80 x 25 Total power consumption 3 46 W Viewing angle Chapter 6 Specifications 65 horizontal 50 vertical typical Hard drive specifications 750 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Length 100 2 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm Weight 110g 110g 110g Interface type SATA SATA SATA Transfer rate Synchronous maximum
52. 70b Notebook PC computer models operating system in Bulgaria includes keyboard cable 690402 271 Keyboard without pointing stic equipped with the Windows 7 Chapter 3 Illustrated parts catalog k for use on HP ProBook 6570b Notebook PC computer models operating system in Romania includes keyboard cable Spare part number Description 690402 281 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Thailand includes keyboard cable 690402 291 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Japan includes keyboard cable 690402 A41 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Belgium includes keyboard cable 690402 AB1 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Taiwan includes keyboard cable 690402 AD1 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in South Korea includes keyboard cable 690402 B31 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in the Netherlands inclu
53. B of system RAM in the following configurations 16384 MB 8192 MBx2 8192 MB 8192 MBx1 or 4096x2 8192 MB 8192 MBx1 or 4096x2 not supported on computer models equipped with a 32 bit operating system 6144 MB 4096 MB 2048 MB 4096 MB 4096 MBx1 or 2048 MBx2 2048 MB 2048x1 HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC y y Hard drive Chopter 1 Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Supports the following hard drives Product description 750 GB 7200 rpm 9 5 mm 500 GB 7200 rpm 9 5 mm self encrypting drive SED 500 GB 7200 rpm 9 5 mm 320 GB 7200 rpm 9 5 mm Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Solid state drive Solid state drive SSD mounts in the same V bracket as the hard drive Customer accessible Serial ATA III Supports the following SSDs e 256 GB SED e 240 GB e 180 GB e 160 GB e 128 GB Supports the following SSDs V e 180 GB e 160 GB e 128 GB Upgrade drive Customer accessible V V Supports the following drive options e Blu ray ROM DVD RW SuperMulti DL Drive e DVD RW Double Layer with SuperMulti Drive e DVD ROM Drive e 500 GB 7200 rpm 9 5 mm Supports no drive option Optical drive Fixed V V Serial ATA 12 7 mn tray load Supports the following optic
54. EEE a EERTSE 87 RIG bahen so retea e e E E E 89 Memory TNA INS sissies chy ah ee Bilis i eni E E EAE ANE 90 WW AINSI crcepiviacisstineentare seen ae a anai A AAE RARE atita aaria Eiei 92 AANA Hira CE 94 Bluetooth module sssstiessissiercra sani i E 96 PASS rant OLE i srnssir neppe aee E a apii EE EE 98 FON sea TE E T E T 100 FS ES CHG EE E E N E AEA A id vgn hth been Dhahis 101 BSS STIS US arreske enura AEE ni a E n A AR E E aE aliens 107 Speaker assembly valashortasarelwinard ansveiascardemsesetaqendeatdcsaivandeinbdemicandeandtennttanands 111 RETI ere acc ae ee eee ne ee ee a a e ere ee ee 112 aTe elni NCI DANE E E E E 114 Power connector Cable ic ccizacesavadesonssnerinanarensieincmetananeinivananidstanivmaneteaecbvaderitoes 116 USB Boara sererken iee eean E E a EE R E E EA E E 119 SECM AI KAREE E EA E E E E E E E 121 Bl E EE E A E E arenes 127 PSS S SON nir ae E E EAE EAE E No e vada H E EES 130 Display GSseini Dy cfteipucrasavavantsiashnotsantarsananinecnnenndrwnenmeuntie SCE EEE 133 5 Computer Setup BIOS and Advanced System Diagnostics essesssssssssossoseosesosossessesee 147 Windows cli iire retina a E ie beds E E AE e E T 147 Using Computer Setup serseri e eaa E EE E E EEA 147 Starting Computer Setup sneins sneins ee 147 Navigating and selecting in Computer Setup ccccccceeeeeceeeeesteeeeeeeeees 148 Restoring factory settings in Computer Setup ccscccceseseeeeeeteeeeeeteeeeeees 149 Updating the BI
55. G graphics product description 3 grounding guidelines 75 guidelines equipment 78 grounding 75 packaging 77 transporting 77 workstation 77 H hard drive precautions 75 product description 4 removal 87 spare part numbers 43 48 53 55 87 specifications 163 hard drive bracket illustrated 48 removal 88 Hard Drive Hardware Kit contents 48 spare partnumber 43 48 54 87 hard drive light 22 headphone jack 24 heat sink removal 127 spare part numbers 36 55 127 J jacks audio in 24 audio out 24 headphone 24 microphone 24 network 24 RJ 45 24 K key components 18 keyboard product description 9 removal 101 spare part numbers 30 32 34 56 57 58 61 62 63 64 65 66 67 68 69 70 71 72 101 keyboard light 16 keyboard light button 16 keys fn 18 function 18 numlock 19 L left side components 23 light components 20 lights AC adapter battery 22 calculator 21 caps lock 20 hard drive 22 keyboard 16 mute 20 num lock 21 power 20 22 TouchPad 20 Web browser 20 webcam 15 wireless 20 22 M mass storage device illustrated 48 precautions 75 spare partnumbers 48 Media Card Reader location 23 memory module product description 4 removal 90 spare part numbers 42 53 54 66 73 90 microphone location 15 product description 6 microphone jack 24 MIMO antenna illustrated 47 model description 80 model name 1 modem module removal 98 spare partnumber 41 53 98 modem product desc
56. IOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 2 Start Computer Setup Use a pointing device or the arrow keys to select File gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Windows 8 149 Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type h and then select Help and Support 2 Inthe Help a
57. M76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690026 601 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690027 001 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690027 501 690027 601 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine includes r
58. Notebook PC computer models equipped with the Windows 7 operating system in Brazil includes keyboard cable and pointing stick cable 690401 211 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Hungary includes keyboard cable and pointing stick cable 690401 251 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Russia includes keyboard cable and pointing stick cable Chapter 3 Illustrated parts catalog Spare part number 690401 261 Description Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Bulgaria includes keyboard cable and pointing stick cable 690401 271 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Romania includes keyboard cable and pointing stick cable 690401 281 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Thailand includes keyboard cable and pointing stick cable 690401 291 690401 A41 690401 AB1 690401 AD1 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Japan includes key
59. OS 6 tpardintepieatayaeiieomisieruoeastaueienasaaeraiaeee 149 Determining the BIOS version ccccceesseeeeeeeeeteeeeeeeetseeeeseees 149 Downloading a BIOS Update ss ccnisaiesentnosubeasmsnadndsoiadamsudrasuorssueas 150 Using Advanced System DidGnostes icsiivnvirdcnridtan amen enennenriaemntaemnednnhs 151 WV TOW A AT ats tice EAE DEE ANE E E T A EE aa venetl 152 Starting Computer Setup sictscceceeccatecd a iier hued nideeun ae ued chanted cd sands oneness tise athens 152 Using Computer Setup ssssssseeeeessseesssssssssettretreretttsssessssstessteeetttstetssesssssstrerereet 152 Navigating and selecting in Computer Setup ccccceceeseeeeesteeeeeesnseeees 152 Restoring factory settings in Computer Setup ccseseeeesseeeeeseeeenseeeees 153 Updating the BlOS arsi aii ainara anaie Ea AAE a aa pS aaah 154 Determining the BIOS version cccccccseeeseseeeeeeeseesnceeeeeeeeeenneeeeeeeeeeenens 154 Downloading a BIOS Update siisx icdvsendinvctansasinvnsksicsusinhalnivesiabenhntstdedesphedietss 154 Using Advanced System Diagnostics cci ckc as chcccreeascsateesvensardctensneanmavavelauadesasenes 155 SUSE linux SIED ernes en iein a a a ER E E a e 156 Starting Computer Setup svostvesssinevisnwhwewaes e e e i E EAEE T EEE 156 Using Computer Setup ceseeeeeccceceecceeeeeeeaeeneeeeeeeceececeeeeeeeeeeaaeaesteeeeteeteeeeeeeeess 156 Navigating and selecting in Computer Setup ssceeeereeeee
60. P EliteBook 8570p Notebook PC computer models equipped with 690022 001 the QM77 chipset a graphics subsystem with UMA memory and the Windows 7 operating system only in the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with 686976 601 the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with 686976 501 the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine Computer major components 37 Item Component Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with 686976 001 the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with 690027 601 the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine For use only on HP ProBook 6570
61. ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690023 601 690024 001 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine includes replacement thermal material Chapter 3 Illustrated parts catalog Spare part number 690024 501 690024 601 690025 001 Description System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Professio
62. Serial XXXXXKXK MN OQ AMT O O T N Product XXXXXXXX MEN ONAA O A OA OA N AA A E Warranty lylyOy Item Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Chapter 3 Illustrated parts catalog Computer major components Computer major components 29 Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 44 2 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models includes keyboard cable and pointing stick cable For use only on computer models equipped with the Windows 8 operating system For use in Belgium 701986 A41 For use in Brazil 701986 201 For use in Bulgaria 701986 261 For use in Can
63. ada 701986 DB1 For use in the Czech Republic and Slovakia 701986 FL1 For use in Denmark 701986 081 For use in France 701986 05 1 For use in Germany 701986 041 For use in Greece 701986 151 For use in Hungary 701986 21 1 For use in Iceland 701986 DD1 For use in India 701986 D61 For use in Israel 701986 BB1 For use in Italy 701986 061 For use in Japan 701986 29 1 For use in Latin America 701986 161 For use in the Netherlands 701986 B31 For use in Norway 701986 09 1 For use in Northwest Africa 701986 FP 1 For use in Portugal 701986 131 For use in Romania 701986 271 For use in Russia 701986 251 For use in Saudi Arabia 701986 171 For use in Slovenia 701986 BA1 For use in South Korea 701986 AD1 For use in Spain 701986 071 For use in Sweden and Finland 701986 B71 For use in Switzerland 701986 BG1 30 Chapter 3 Illustrated parts catalog Item Component Spare part number For use in Taiwan 701986 AB 1 For use in Thailand 701986 281 For use in Turkey 701986 141 For use in the United Kingdom and Singapore 701986 031 For use in the United States 701986 001 For use only on computer models equipped with the Windows 7 operating system For use in Belgium 686318 A41 For use in Brazil 686318 201 For use in Bulgaria 686318 261 For use in Canada 686318 DB1 For use in the Czech Republic and Slovakia 686318 FL1 For use in Denmark 686318 081 For use in France 686318 051 For use in
64. ading a BIOS update Z CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your Web browser For U S support go to hittp www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 154 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics an uu A 7 Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click your specific product from the models listed Click the appropriate operating system Go to the BIOS section and download the BIOS software package
65. air media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see the Using Windows 8 operating system media purchased separately section Using the Windows recovery tools To recover information you previously backed up 4 From the Start screen type h and then select Help and Support To recover your information using Startup Repair follow these steps Windows 8 165 CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click File Explorer ore From the Start screen type c and then select Computer E NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see the Using Windows 8 operating system media purchased separately
66. al drives e Blu ray ROM DVD RW SuperMulti DL Drive e DVD RW Double Layer with SuperMulti Drive e DVD ROM Drive Supports zero power optical drive 6 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Audio and video Two stereo speakers V V HD audio with SRS Premium Sound PRO V V Integrated 720p HD webcam supports no V V camera option Integrated dual array microphone on V V computer models equipped with a webcam Integrated mono microphone on computer models not equipped with a webcam Modem 56kbps v 92 MDC data fax V V modem module Supports no modem option Modem module cable not included Ethernet Intel 82579LM 10 100 1000 Ethernet V V network interface card NIC with iAMT Intel 82579LM Gigabit Network Connection NIC Power Down technology S3 54 S5 wake on LAN Ethernet cable not included Wireless Integrated wireless personal area network V V WPAN option by way of Bluetooth 4 0 enhanced data rate EDR module Supports no WPAN option Chapter 1 Product description Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Integrated wireless local area network V V WLAN options by way of wireless module Three WLAN antennas built into display assembly Support for the following WLAN formats e Atheros WB225 1x1 802 11b g n Bluetooth Combo Adapter e Broadcom 43228 802 1 labgn 2x2 Wi Fi Adapter e Intel Centrino Advanced N 6205 WLAN
67. an e Windows 7 Professional 64 and 32 bit with Office 2010 Personal only in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Professional only in Japan Restore media DR DVD V V Product description Windows 8 available with any Windows 8 operating system and required with Windows 8 Professional 64 bit DPK with Windows 7 image Windows 7 available with any Windows 7 HP Windows 7 Professional loc Windows 7 HB or Windows 8 Professional 64 bit DPK with Windows 7 image Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Restore media OS DVD y y Windows 8 Professional 64 bit required with Windows 8 Professional 64 bit DPK with Windows image Windows 7 Home Basic 32 bit available with any Windows 7 Home Basic location except Asia Pacific countries and regions and the People s Republic of China Windows 7 Home Premium 64 and 32 bit available with any Windows 7 Premium location except Asia Pacific countries and regions and the People s Republic of China Windows 7 Professional 64 and 32 bit available with any Windows 7 Professional or Windows 8 Professional 64 bit DPK with Windows image location except Asia Pacific countries and regions and the People s Republic of China Certified y y Microsoft WHQL SuSE Linux Enterprise SLED 64 bit Service Pack 2 13 14 Category Serviceability Chapter 1 Description Web only
68. anced System Diagnostics e Startup test This test analyzes the main computer components that are required to start the computer e Runin test This test repeats the start up test and checks for intermittent problems that the start up test does not detect e Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery e System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press
69. and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Northwest Africa includes keyboard cable and pointing stick cable Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in the United States includes keyboard cable Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in the United Kingdom and Singapore includes keyboard cable Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Germany includes keyboard cable Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in France includes keyboard cable 701988 061 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Italy includes keyboard cable 701988 071 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Spain includes keyboard cable 701988 081 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operat
70. aphics subsystem with UMA memory WWAN capability and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with 690025 501 the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with 690025 001 the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with 703887 601 the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material For use only on HP ProBook 6570b Notebook PC computer models equipped with 703887 501 the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 38 Chapter 3 Illustrated parts catalog ltem Component For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphic
71. aphics subsystem with discrete memory and the Windows 7 operating system only in the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with 68697 1 601 the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with 68697 1 501 the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with 68697 1 001 the QM77 chipset a graphics subsystem with UMA memory and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with 690022 601 the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with 690022 501 the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine For use only on H
72. art kit does not include the hard drive bracket or screws Description Spare part number 750 GB 7200 rpm 9 5 mm 633252 001 500 GB 7200 rpm 9 5 mm SED 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit includes hard drive bracket and screws 644694 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 a Ff Q N Remove the service cover see Service cover on page 83 Component replacement procedures 87 Remove the hard drive 1 Loosen the three Phillips screws 1 that secure the hard drive to the computer 2 Use the hard drive tab 2 to slide the hard drive to the right to disconnect it from the system board 3 Remove the hard drive 3 from the hard drive bay 4 If it is necessary to disassemble the hard drive perform the following steps a Remove the four Phillips PM3 0x3 0 screws 1 that secure the hard drive bracket to the hard drive b Remove the hard drive bracket 2 from the hard drive The hard drive bracket and screws are available in the Hard Drive Hardware Kit spare part nu
73. ay space saver and RJ11 jack cover 646972 001 Screw Kit for use only on HP ProBook 6570b Notebook PC computer models 647677 001 Display Hinge Kit for use only on HP ProBook 6570b Notebook PC computer models includes left and right hinges and left and right hinge covers 652650 001 RTC battery 652972 001 2 GB memory module PC3 12800 1600 MHz 655792 001 Bluetooth module 4 0 EDR does not include the Bluetooth module cable NOTE The Bluetooth module cable is included in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686307 001 for use only on HP ProBook 6570b Notebook PC computer models 664663 001 Intel Celeron B840 1 90 GHz processor 1333 MHz FSB 2 0 MB L3 cache 35 W for use only on HP ProBook 6570b Notebook PC computer models includes replacement thermal material 668969 001 HP hs2350 HSPA Mobile Broadband Module 669832 001 Broadcom 43228 802 1 1labgn 2x2 Wi Fi Adapter 670034 001 8 GB memory module PC3 12800 1600 MHz 670288 001 Intel Centrino Wireless N 2200 802 11b g n 2x2 WiFi Adapter 670434 001 Service cover regional configure to order RCTO with made in America or made in Mexico label 671461 001 Service cover regional configure to order RCTO with made in Japan label 675791 001 HP t2522 LTE EV DO Mobile Broadband Module 675793 001 HP t2523 LTE HSPA Mobile Broadband Module 675794 001 Atheros WB225 1x1 802 11b g n Bluetooth
74. b Notebook PC computer models equipped with 690027 501 the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with 690027 001 the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with 686974 601 the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with 686974 501 the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with 686974 001 the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with 690025 601 the QM77 chipset a gr
75. ble ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Preliminary replacement requirements 77 Equipment guidelines 78 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are f
76. blic of China and the Ukraine includes replacement thermal material 703887 501 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 703887 601 707031 001 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 4 GB Samsung locked memory module PC3 12800 1600 MHz 708761 001 Intel Dual Core i5 3340M 2 70 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W for use on all computer models includes replacement thermal material 708762 001 Intel Dual Core i5 3380M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W for use on all computer models includes replacement thermal material 710787 001 Intel Dual Core i7 3540M 3 00 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 4 0 MB L3 cache 45 W for use on all computer models includes replacement thermal material 710789 001 HP lt2522 LTE EV DO Mobile Broadband Module 710790 001 71
77. board cable and pointing stick cable Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Belgium includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Taiwan includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in South Korea includes keyboard cable and pointing stick cable 690401 B31 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in the Netherlands includes keyboard cable and pointing stick cable 690401 B71 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Sweden and Finland includes keyboard cable and pointing stick cable 690401 BA1 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Slovenia includes keyboard cable and pointing stick cable 690401 BB1 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Israel includes keyboard cable and pointing stick
78. board with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Slovenia includes keyboard cable and pointing stick cable 701986 BB1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Israel includes keyboard cable and pointing stick cable 701986 BG1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Switzerland includes keyboard cable and pointing stick cable 701986 D61 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in India includes keyboard cable and pointing stick cable 701986 DB1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Canada includes keyboard cable and pointing stick cable 701986 DD1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Iceland includes keyboard cable and pointing stick cable Chapter 3 Illustrated parts catalog Spare part number 701986 FL1 Description Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating sy
79. c Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Chapter 4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 94 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 81 for battery removal instructions ad O Serial XXXXXKXK MO OQ AMT MT T N Product XXXXXXXX Warranty lylyOy Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product Component replacement procedures 79 Item Component Description 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the comp
80. cludes WLAN 698942 001 antenna cables and transceivers WWAN antenna cables and transceivers and display enclosure 46 Chapter 3 Illustrated parts catalog Cable Kit 0 e o a me Item Component Spare part number Cable Kit For use only on HP EliteBook 8570p Notebook PC computer models 686308 001 For use only on HP ProBook 6570b Notebook PC computer models 686307 001 Includes 1 WWAN antenna transceivers and cables 2 WLAN antenna transceivers and cables 3 Multiple input multiple output MIMO antenna 4 Power connector cable 5 Bluetooth module cable 6 RJ 11 jack cable Cable Kit 47 Mass storage devices Item Description Spare part number 1 Hard drive does not include hard drive bracket or screws 750 GB 7200 rpm 9 5 mm 633252 001 500 GB 7200 rpm 9 5 mm SED 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit includes 644694 001 2 Hard drive bracket Hard drive bracket screws not illustrated 3 Optical drive includes optical drive bezel and optical drive bracket Blu ray ROM DVD RW SuperMulti DL Drive for use only on HP EliteBook 8570p 690411 001 Notebook PC computer models DVD RW Double Layer with SuperMulti Drive for use only on HP EliteBook 8570p 690410 001 Notebook PC computer models DVD ROM Drive for use only on HP EliteBook 8570p Notebook PC computer model
81. cludes keyboard cable 701988 B31 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in the Netherlands includes keyboard cable 701988 B71 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Sweden and Finland includes keyboard cable 701988 BA1 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Slovenia includes keyboard cable 701988 BB1 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Israel includes keyboard cable 701988 BG1 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Switzerland includes keyboard cable 701988 D61 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in India includes keyboard cable 701988 DB1 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Canada includes keyboard cable 701988 DD1 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Iceland in
82. cludes keyboard cable 701988 FL1 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in the Czech Republic and Slovakia includes keyboard cable 701988 FP1 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Northwest Africa includes keyboard cable 702080 001 HP un2430 EV DO HSPA Mini Card 72 Chapter 3 Illustrated parts catalog Spare part number 70208 1 001 Description Intel Quad Core i7 3630QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models includes replacement thermal material 702243 001 240 GB solid state drive does not include bracket connector cable or screws NOTE The bracket connector cable and screws are included in the Hard Drive Hardware Kit spare part number 644694 001 702840 001 Intel Quad Core i7 3740QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models includes replacement thermal material 703887 001 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 7 operating system in all countries and regions except the People s Repu
83. computer models equipped with the QM77 chipset a graphics subsystem with discrete memory and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690022 001 690022 501 System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 7 operating system only in the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690022 601 System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690023 001 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 7 operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690023 501 System board for use only on HP
84. des keyboard cable 690402 FP 1 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in the Northwest Africa includes keyboard cable 690403 001 15 6 in LED SVA HD AntiGlare display panel 690404 001 15 6 in LED WVA HD AntiGlare display panel 690405 001 15 6 in LED WVA FHD AntiGlare display panel 690406 001 128 GB solid state drive does not include bracket connector cable or screws NOTE The bracket connector cable and screws are included in the Hard Drive Hardware Kit spare part number 644694 001 Sequential part number listing 65 66 Spare part number Description 690407 001 256 GB solid state drive SED for use only on HP EliteBook 8570p Notebook PC computer models does not include bracket connector cable or screws NOTE The bracket connector cable and screws are included in the Hard Drive Hardware Kit spare part number 644694 001 690408 001 DVD RW Double Layer with SuperMulti Drive for use only on HP ProBook 6570b Notebook PC computer models includes optical drive bezel and optical drive bracket 690409 001 Blu ray ROM DVD RW SuperMulti DL Drive for use only on HP ProBook 6570b Notebook PC computer models includes optical drive bezel and optical drive bracket 690410 001 DVD RW Double Layer with SuperMulti Drive for use only on HP EliteBook 8570p Notebook PC computer models includes op
85. des keyboard cable 690402 B71 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Sweden and Finland includes keyboard cable 690402 BA1 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Slovenia includes keyboard cable 690402 BB1 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Israel includes keyboard cable 690402 BG1 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Switzerland includes keyboard cable 690402 D61 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in India includes keyboard cable 690402 DB1 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Canada includes keyboard cable 690402 DD1 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Iceland includes keyboard cable 690402 FL1 Keyboard without pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in the Czech Republic and Slovakia inclu
86. download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file SuSE Linux SLED 157 Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows 1 2 Start Computer Setup Use a pointing device or the arrow keys to select File gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Ey NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update A CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is ru
87. dures and save them for later use Ey NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type h and then select Help and Support Backing up your information 164 Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs From the Start screen type backup click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Chapter 7 Backup and recovery Note the following when backing up e Store personal files in the Documents lib
88. e skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Product deseriphion siccinccinccmanmincmidedmicnianinina nanan 1 2 External component identification cccccccccsscssesccsssccsescccsscccssceccececceceecescecessecesseeees 15 Display eare a astea nae E E A A E A E E A 15 Buttons and fingerprint reader select models only ccseeececeeeeeeceeeeceeceseceececeeeeeesseeeeetseees 17 Keyser cease e a a a 18 lighis er E EI E E E E A E 20 Tovehbad nenaon E e a ner rte tren Tnrertr karen ent etre 21 Fion a E A A E a 22 Pe TIS Td arn stents E a E T E ee 23 FRG VSS earnen o E A A A A E E E 24 Bonom eens E E a tates 25 3 illusir ted parts catdl g sisisiisstiisccicn nents ccdininmmnniucsniininimmninuisuiuens 27 SENICE lg persegre E A AE aa r EEEE E E E E EE E E EA 28 Computer major components eceeeeeeeeeeceeeeceeeeeeaeeaeeesseeseeseeeececececeeeeeeeeeeceeeeeeeaaeeaaeeqeeeeeneeers 29 Display assembly subcomponents ssnsssnneseneesenoeeeeeeesseeessetssettrerttesssrersrttstttrsettrsrsterssrersreree 44 Cable Kitiran e Rr eer e eA Tee eter er nate ee 47 Mass storage devices ja aindsdpnduipantiorascnrendartoodtede Sraistoxtelnntdanesieanseabiv
89. e 107 Remove the function board 1 Release the wireless antenna cables 1 from the clip 2 built into the function board 2 Remove the three Phillips PM2 5x5 0 screws 3 that secure the function board to the computer Chapter 4 Removal and replacement procedures 3 Remove the function board 4 Reverse this procedure to install the function board Component replacement procedures 115 Power connector cable 116 y NOTE The power connector cable is included in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686307 001 for use only on HP ProBook 6570b Notebook PC computer models Before removing the power connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 and then remove the following components h Service cover see Service cover on page 83 Optical drive see Optical drive on page 84 Hard drive see Hard drive on page 87 WWAN module see WWAN module on page 92 WLAN module see WLAN module on page 94 Fan see Fan on page 100 Keyboard see Keyboard on page 101
90. e and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Germany includes keyboard cable and pointing stick cable 686318 051 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in France includes keyboard cable and pointing stick cable 686318 061 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Italy includes keyboard cable and pointing stick cable 686318 071 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Spain includes keyboard cable and pointing stick cable 686318 081 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Denmark includes keyboard cable and pointing stick cable 686318 091 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Norway includes keyboard cable and pointing stick cable 686318 131 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Portugal includes keyboard cable and point
91. e computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Windows 7 153 Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downlo
92. e computer with the battery bay toward you 7 Remove the four Torx TM2 5x6 0 screws from the rear panel of the computer 8 Release the wireless antenna cables from the routing channel 1 built into the base enclosure 9 Disconnect the speaker cable from the system board 2 10 Press the tab in the battery bay 1 to disengage the base enclosure from the computer Component replacement procedures 109 11 Remove the base enclosure from the computer 2 Reverse this procedure to install the base enclosure 110 Chapter 4 Removal and replacement procedures Speaker assembly Description Spare part number Speaker assembly includes cable 641186 001 Before removing the speaker assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 and then remove the following components h Service cover see Service cover on page 83 Optical drive see Optical drive on page 84 Hard drive see Hard drive on page 87 WWAN module see WWAN module on page 92 WLAN module see WLAN module on page 94 Fan see Fan on page 100 Keyboard see Keyboard on page 101 Base enclos
93. e tube to the display enclosure Ey NOTE Substeps a through d apply only to an HP EliteBook 6570b Notebook PC computer model b Release the display hinge tube 1 from the display enclosure 142 Chapter 4 Removal and replacement procedures c Release the display panel cable 2 and the wireless antenna cables 3 from the display hinge tube E NOTE When releasing the display panel cable and wireless antenna cables make note of the location of the display assembly cable guides 4 inside the display hinge tube d Remove the display hinge tube The display hinge tube and the display cable guides are included in the Display Hinge Kit spare part numbers 641193 001 for use only on HP EliteBook 8570p Notebook PC computer models and 647677 001 for use only on HP EliteBook 6570b Notebook PC computer models e Disconnect the webcam microphone module cable 1 from the webcam microphone module f Release the display panel cable 2 from the clips and routing channel built into display enclosure Component replacement procedures 143 g Detach the display panel cable 3 from the display enclosure The display panel cable is attached to the display enclosure with double sided tape h Remove the display panel cable The display panel cable is available using the following spare part numbers e 686306 001 For use only on HP EliteBook 8570p Notebook PC computer models equipped with an FHD or HD display assembl
94. ease the memory module The edge of the module opposite the slot rises away from the computer 2 Remove the memory module 2 by pulling the module away from the slot at an angle y NOTE Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot y NOTE The computer uses two memory slots The top slot houses the expansion memory module and is shown in the first image below The bottom slot houses the primary memory module and is shown in the second image below Reverse this procedure to install a memory module Component replacement procedures 91 WWAN module y NOTE The WWAN module and the WLAN module are not interchangeable Description Spare part number HP hs2350 HSPA Mobile Broadband Module 668969 001 HP 12523 LTE HSPA Mobile Broadband Module 710790 001 HP It2522 LTE EV DO Mobile Broadband Module 710789 001 HP un2430 EV DO HSPA Mini Card 702080 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 Before removing the WWAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 81 2 3 Disconnect all external devices from the computer 4 5 Remove the service co
95. ecover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps CAUTION Some Startup Repair options completely erase hard drive contents and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition To check for the Windows partition select Start gt Computer Windows 7 171 3 If the Windows partition is listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions Ey NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f11 recovery tools 172 CAUTION Using f11 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f1 1 recover
96. ed 4 Web browser button e When the computer is on press the button to open the default Web browser e When the computer is off in the Suspend state or in Hibernation the button does not perform any action or function 5 Volume mute button Mutes and restores speaker sound 6 Calculator button Opens the calculator function 7 Fingerprint reader select models only Allows a fingerprint logon instead of a password logon Keys E NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 Function key Execute frequently used system functions when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key 18 Chapter 2 External component identification Item Component Description 3 num lock key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates between the navigational and numeric functions on the integrated numeric keypad 4 Integrated numeric keypad When num Ik has been enabled the keys can be used like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num Ik key Keys 19 Lights y NOTE Your computer may look slightly different from the illustration in this section
97. ed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Chapter 7 Backup and recovery Ey NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required e When backing up to discs number each disc before inserting it into the external d
98. efore removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 and then remove the following components a b c d Service cover see Service cover on page 83 Optical drive see Optical drive on page 84 Hard drive see Hard drive on page 87 WWAN module see WWAN module on page 92 WLAN module see WLAN module on page 94 Fan see Fan on page 100 Keyboard see Keyboard on page 101 Base enclosure see Base enclosure on page 107 Chapter 4 Removal and replacement procedures Ey NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory module see Memory module on page 90 Heat sink see Heat sink on page 127 Processor see Processor on page 130 Remove the system board 1 2 3 A O Turn the computer right side up with the front toward you Open the computer Release the ZIF connector 1 to which the Touchpad cable is connected and then disconnect the Touchpad cable 2 from the system board Release the ZIF
99. els equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine 686973 601 686973 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine 686973 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine 690024 601 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine 690024 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine 690024 001 Component replacement procedures 123 124 Description Spare part number For use only on HP ProBook 6570b Notebook PC computer models eq
100. els with a graphics subsystem with UMA memory includes replacement thermal material 686310 001 Heat sink for use on computer models with a graphics subsystem with discrete memory includes replacement thermal material 686311 001 Fan includes cable 686312 001 Display Panel Support Kit for use only on HP EliteBook 8570p Notebook PC computer models includes WLAN antenna cables and transceivers WWAN antenna cables and transceivers and display enclosure 686313 001 Function board Sequential part number listing 55 56 Spare part number 686314 001 Description USB board 686315 001 686316 001 686317 001 686318 001 686318 031 686318 041 Smart Card reader board for use only on HP ProBook 6570b Notebook PC computer models Top cover for use only on HP ProBook 6570b Notebook PC computer models equipped with a pointing stick and a fingerprint reader includes TouchPad Top cover for use only on HP ProBook 6570b Notebook PC computer models equipped with a pointing stick but not a fingerprint reader includes TouchPad Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in the United States includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in the United Kingdom and Singapore includes keyboard cabl
101. enia includes keyboard cable and pointing stick cable 701987 BB1 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Israel includes keyboard cable and pointing stick cable 701987 BG1 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Switzerland includes keyboard cable and pointing stick cable Chapter 3 Illustrated parts catalog Spare part number 701987 D61 Description Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in India includes keyboard cable and pointing stick cable 701987 DB1 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Canada includes keyboard cable and pointing stick cable 701987 DD1 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Iceland includes keyboard cable and pointing stick cable 701987 FL1 701987 FP 1 701988 001 701988 031 701988 041 701988 051 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in the Czech Republic and Slovakia includes keyboard cable
102. eplacement thermal material 690401 001 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in the United States includes keyboard cable and pointing stick cable Sequential part number listing 61 62 Spare part number 690401 031 Description Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in the United Kingdom and Singapore includes keyboard cable and pointing stick cable 690401 041 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Germany includes keyboard cable and pointing stick cable 690401 051 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in France includes keyboard cable and pointing stick cable 690401 061 690401 071 690401 081 690401 091 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Italy includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Spain includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP ProB
103. es keyboard cable 690402 131 Keyboard without pointing stic equipped with the Windows 7 k for use on HP ProBook 6570b Notebook PC computer models operating system in Portugal includes keyboard cable 690402 141 690402 161 690402 171 690402 201 Keyboard without pointing stic equipped with the Windows 7 Keyboard without pointing stic equipped with the Windows 7 Keyboard without pointing stic equipped with the Windows 7 Keyboard without pointing stic equipped with the Windows 7 k for use on HP ProBook 6570b Notebook PC computer models operating system in Turkey includes keyboard cable k for use on HP ProBook 6570b Notebook PC computer models operating system in Latin America includes keyboard cable k for use on HP ProBook 6570b Notebook PC computer models operating system in Saudi Arabia includes keyboard cable k for use on HP ProBook 6570b Notebook PC computer models operating system in Brazil includes keyboard cable 690402 211 Keyboard without pointing stic equipped with the Windows 7 k for use on HP ProBook 6570b Notebook PC computer models operating system in Hungary includes keyboard cable 690402 251 Keyboard without pointing stic equipped with the Windows 7 k for use on HP ProBook 6570b Notebook PC computer models operating system in Russia includes keyboard cable 690402 261 Keyboard without pointing stic equipped with the Windows 7 k for use on HP ProBook 65
104. etimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows 3 IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 2 3 Press f1 1 while the computer boots Tore Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions To use the Start screen On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Chapter 7 Backup and recovery Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and se
105. eyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Japan includes keyboard cable and pointing stick cable 701987 A41 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Belgium includes keyboard cable and pointing stick cable 701987 AB1 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Taiwan includes keyboard cable and pointing stick cable 701987 AD1 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in South Korea includes keyboard cable and pointing stick cable 701987 B31 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in the Netherlands includes keyboard cable and pointing stick cable 701987 B71 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Sweden and Finland includes keyboard cable and pointing stick cable 701987 BA1 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Slov
106. ezel and optical drive bracket DVD ROM Drive for use only on HP ProBook 6570b Notebook PC computer models includes 690412 001 optical drive bezel and optical drive bracket Before removing the optical drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 5 Remove the service cover see Service cover on page 83 Remove the optical drive 1 Position the computer upside down with the right side toward you 2 Loosen the captive Phillips screw 1 that secures the optical drive to the computer 3 Use a flatblade screw driver or similar tool to press on the optical drive bracket tab 2 to release the optical drive 84 Chapter 4 Removal and replacement procedures 4 Remove the optical drive 3 from the computer 5 If it is necessary to replace the optical drive bezel use a thin tool or an unbent paper clip 1 to release the optical drive tray 6 Use a flat blade screw driver or similar tool to press on the optical drive bezel tab 2 and then release the left side of the optical drive bezel 3 7 Remove the optical drive bezel 4 8 If it is necessary to replace the optical
107. fice 2010 Transition OPK not available in Japan Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 and 32 bit with Office 2010 Business and Home Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 and 32 bit with Office 2010 Personal Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 and 32 bit with Office 2010 Professional Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 and 32 bit with Office 2010 Starter not available in Asia Pacific countries and regions Japan or the People s Republic of China Windows 8 Professional 64 bit with Office 2010 Business and Home Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 Professional 64 bit with raf BARA th th 2h HP EliteBook 8570p HP ProBook 6570b Notebook PC y Notebook PC y 11 12 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Chapter 1 Preinstalled with Microsoft Office V y Continued e Windows 7 Professional 64 and 32 bit with Office 2010 Starter not available in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Business amp Home only in Jap
108. g the SIM follow these steps Ne 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 Remove the SIM 1 2 Press in on the SIM 1 The module is partially ejected from the SIM slot Remove the SIM 2 from the SIM slot Reverse this procedure to install the SIM Chapter 4 Removal and replacement procedures Service cover y NOTE The service cover is included in the Plastics Kit spare part numbers 641190 001 for use only on HP EliteBook 8570p Notebook PC computer models and 64697 1 001 for use only on HP EliteBook 6570B Notebook PC computer models The service cover included in the Plastics Kits includes a made in China label The service cover is also available using the following spare part numbers for regional configure to order RCTO circumstances e 670434 001 regional configure to order RCTO with made in America or made in Mexico label e 671461 001 RCTO with made in Japan label Before removing the service cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down th
109. gate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions y NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions aap Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter e To save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your c
110. hanges go into effect when the computer restarts 148 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 m e N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later B
111. he computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Ey NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup 152 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics To exit Computer Setup men
112. he recovery disc To create the recovery disc f NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer gt More Applications 2 Inthe left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files Insert the HP Factory Image Restore DVD into the optical drive and restart the computer As the computer is restarting press f to open the Computer Setup boot option menu A O N Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter 5 Using the arrow keys select Yes when prompted Do you want to start the System Restore 6 Follow the on screen instructions SuSE Linux SLED 175 USB Recovery option select models only 176 The USB Recovery Disk On Key flash drive option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available This process should be done on first obtaining the computer CAUTION The USB recovery option does not preserve data present on the computer s hard drive or
113. iedeaasibinistishtint Na 175 USB Recovery option select models only ccsccecseseeeeeeeteeeseneeeeeeeeeeseteeeseeteeeees 176 Remove everything and reinstall SLED ccccceceeeeeceeeeeeceeeeeeceeeeeeeeeeeseeeeeetseeeeess 177 8 Power cord set requirements issccicssossssorcsssasssescseascscnnessanessanssenbesssiossibenssncssdbosotesestanannes 178 Requirements for all countries 3 5 acdsaiesnnvnasucecsaenutshelvisesins ean haoumedsndaibenstudramsuwlannssdaenssudeahuniiananes 178 Requirements for specific countries ANd regions ccccescceceeeeseeeeeseeeeeeesecseeeectenseeeeseetseeeeneaaes 179 P Reyhin ona E 180 aTe o E E E E eldioeneals 181 viii 1 Product description Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Product Name HP ProBook 8570p Notebook PC V HP ProBook 6570b Notebook PC V Processors e Intel Quad Core i7 3740QM V 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3630QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W 2 Category Description Intel Dual Core i7 3540M 3 00 GHz processor SC turbo up to 3 70 GHz
114. ies 74 procedures 79 right side components 24 RJ 11 jack cable illustrated 47 removal 112 RJ 11 jack cover illustrated 50 RI 45 jack 24 RTC battery removal 89 spare partnumber 42 54 89 Rubber Kit spare part numbers 41 53 54 S Screw Kit spare part numbers 52 53 54 security cable slot 24 security product description 9 serialnumber 79 service considerations cables 74 connectors 74 plastic parts 74 service cover illustrated 49 50 location 26 removal 83 spare part numbers 54 83 service cover release latch 25 service tag 28 79 serviceability product description 14 SIM removal 82 Smart Card reader 23 Smart Card reader board spare partnumber 52 56 solid state drive precautions 75 product description 5 spare part numbers 49 65 66 73 speaker assembly removal 111 spare part number 40 53 111 speakers 22 specifications computer 160 display 162 hard drive 163 system board removal 121 spare part numbers 36 58 59 60 61 73 121 T tools required 74 Index 183 top cover spare part numbers wireless product description 6 36 53 56 WLAN module TouchPad button 21 22 removal 94 TouchPad components 21 spare partnumbers 42 52 TouchPad light 20 53 54 94 TouchPad on off button 17 21 workstation guidelines 77 TouchPad zone 21 WWAN module transporting guidelines 77 removal 92 spare part numbers 42 53 U 54 72 73 92 upgrade bay location 24 removal 86 spare part number 86 upgrade ba
115. ile Broadband Module 710789 001 HP un2430 EV DO HSPA Mini Card 702080 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 18 RTC battery 652650 001 19 Optical drive includes optical drive bezel and optical drive bracket Blu ray ROM DVD RW SuperMulti DL Drive for use only on HP EliteBook 8570p 690411 001 Notebook PC computer models includes optical drive bezel and optical drive bracket DVD RW Double Layer with SuperMulti Drive for use only on HP EliteBook 8570p 690410 001 Notebook PC computer models includes optical drive bezel and optical drive bracket DVD ROM Drive for use only on HP EliteBook 8570p Notebook PC computer models 690413 001 includes optical drive bezel and optical drive bracket Blu ray ROM DVD RW SuperMulti DL Drive for use only on HP ProBook 6570b 690409 001 Notebook PC computer models includes optical drive bezel and optical drive bracket DVD RW Double Layer with SuperMulti Drive for use only on HP ProBook 6570b 690408 001 Notebook PC computer models includes optical drive bezel and optical drive bracket Chapter 3 Illustrated parts catalog Item Component Spare part number DVD ROM Drive for use only on HP ProBook 6570b Notebook PC computer models 690412 001 includes optical drive bezel and optical drive bracket 20 Hard drive does not include hard drive bracket or screws 750 GB 7200 rpm 9 5 mm 633252 001 500 GB 7200 rpm 9 5 mm SED 683801 001 500 GB 7200 rpm 9 5 mm 634925 00
116. in Turkey 690402 141 For use in Latin America 690402 161 For use in the United Kingdom 690402 031 and Singapore For use in the Netherlands 690402 131 For use in the United States 690402 001 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 u Bb WO N Remove the service cover see Hard drive on page 87 Chapter 4 Removal and replacement procedures Remove the keyboard 1 Loosen the three Phillips captive screws that secure the keyboard to the computer 2 Rest and secure the computer on its right side 3 Partially open the computer 4 Insert a screw driver or similar thin tool into the keyboard release hole and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you Component replacement procedures 105 6 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests upside down on the palm rest y NOTE The pointing stick cable is present on select models only 7 Release the zero insertion force ZIF connector 1 t
117. ing stick cable 686318 141 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Turkey includes keyboard cable and pointing stick cable 686318 151 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Greece includes keyboard cable and pointing stick cable 686318 161 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Latin America includes keyboard cable and pointing stick cable Chapter 3 Illustrated parts catalog Spare part number 686318 171 Description Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Saudi Arabia includes keyboard cable and pointing stick cable 686318 201 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Brazil includes keyboard cable and pointing stick cable 686318 211 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Hungary includes keyboard cable and pointing stick cable 686318 251 686318 261 686318 271 686318 281 Keyboard with pointing stick for use o
118. ing system in Denmark includes keyboard cable 701988 091 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Norway includes keyboard cable 701988 131 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Portugal includes keyboard cable 701988 141 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Turkey includes keyboard cable 701988 161 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Latin America includes keyboard cable 701988 171 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Saudi Arabia includes keyboard cable 701988 201 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Brazil includes keyboard cable Sequential part number listing 71 Spare part number Description 701988 211 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating sys
119. installation by following the on screen instructions y NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 150 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This te
120. ion audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 2 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 3 USB 3 0 ports 2 Connect optional USB 3 0 devices 4 Upgrade bay optical drive shown The upgrade bay can hold a weightsaver option a hard drive or an optical drive that reads an optical disc NOTE On select models the optical drive also writes to an optical disc 5 Upgrade bay eject button Releases the optical drive disc tray 6 RJ 45 network jack Connects a network cable 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 24 Chapter 2 External component identification Bottom Ef NOTE Your computer may look slightly different from the illustration in this section 6 ltem 1 Component Battery release latch Description Releases the battery 2 Docking connector Connects an optional docking device 3 Service cover relea
121. ional operating system only in the People s Republic of China and the Ukraine 686973 001 690024 601 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine 690024 501 Computer major components 39 40 Item Component For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine Spare part number 690024 001 686972 601 686972 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 7 operating system in all countries and regions except the
122. ipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine 690026 501 690026 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine 686973 601 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine 686973 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Profess
123. isplay assembly For use only on HP ProBook 6570b Notebook PC computer models equipped with an 646970 001 FHD or HD display assembly For use only on HP ProBook 6570b Notebook PC computer models equipped with an 646969 001 HD display assembly 6 WWAN antenna cables and transceivers Available in the Cable Kit For use only on HP EliteBook 8570p Notebook PC computer models 686308 001 For use only on HP ProBook 6570b Notebook PC computer models 686307 001 Available in the Display Panel Support Kit For use only on HP EliteBook 8570p Notebook PC computer models 686312 001 For use only on HP ProBook 6570b Notebook PC computer models 698942 001 7 WLAN antenna cables and transceivers Available in the Cable Kit For use only on HP EliteBook 8570p Notebook PC computer models 686308 001 Display assembly subcomponents 45 Item Component Spare part number For use only on HP ProBook 6570b Notebook PC computer models 686307 001 Available in the Display Panel Support Kit For use only on HP EliteBook 8570p Notebook PC computer models 686312 001 For use only on HP ProBook 6570b Notebook PC computer models 698942 001 8 Display enclosure included in the Display Panel Support Kit Display Panel Support Kit for use in HP EliteBook 8570p models includes WLAN 686312 001 antenna cables and transceivers WWAN antenna cables and transceivers and display enclosure Display Panel Support Kit for use in HP ProBook 6570b models in
124. ive does not include bracket connector cable or screws NOTE The bracket connector cable and screws are included in the Hard Drive Hardware Kit spare part number 644694 001 700627 001 Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W for use only on HP ProBook 6570b Notebook PC computer models includes replacement thermal material 701986 001 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in the United States includes keyboard cable and pointing stick cable Chapter 3 Illustrated parts catalog Spare part number 701986 031 Description Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in the United Kingdom and Singapore includes keyboard cable and pointing stick cable 701986 041 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Germany includes keyboard cable and pointing stick cable 701986 051 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in France includes keyboard cable and pointing stick cable 701986 061 701986 071 701986 081 701986 091 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models
125. k for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Thailand includes keyboard cable and pointing stick cable 701986 291 701986 A41 701986 AB1 701986 AD1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Japan includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Belgium includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Taiwan includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in South Korea includes keyboard cable and pointing stick cable 701986 B31 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in the Netherlands includes keyboard cable and pointing stick cable 701986 B71 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Sweden and Finland includes keyboard cable and pointing stick cable 701986 BA1 Key
126. l 701986 131 For use in Canada 701986 DB1 For use in Romania 701986 271 For use in the Czech Republic 701986 FL1 For use in Russia 701986 251 and Slovakia For use in Denmark 701986 081 For use in Saudi Arabia 701986 171 For use in France 701986 051 For use in Slovenia 701986 BA1 For use in Germany 701986 041 For use in South Korea 701986 AD1 For use in Greece 701986 151 For use in Spain 701986 071 For use in Hungary 701986 211 For use in Sweden and Finland 701986 B71 For use in Iceland 701986 DD1 For use in Switzerland 701986 BG1 For use in India 701986 D61 For use in Taiwan 701986 AB1 For use in Israel 701986 BB1 For use in Thailand 701986 281 For use in Italy 701986 061 For use in Turkey 701986 141 For use in Japan 701986 291 For use in the United Kingdom 701986 031 and Singapore For use in Latin America 701986 161 For use in the United States 701986 001 For use only on computer models equipped with For use in the Netherlands 686318 B31 the Windows 7 operating system For use in Belgium 686318 A41 For use in Northwest Africa 686318 FP1 For use in Brazil 686318 201 For use in Norway 686318 091 For use in Bulgaria 686318 261 For use in Portugal 686318 131 For use in Canada 686318 DB1 For use in Romania 686318 271 For use in the Czech Republic 686318 FL1 For use in Russia 686318 251 and Slovakia For use in Denmark 686318 081 For use in Saudi Arabia 686318 171 For use in France 686318 051 For use in Slovenia 686318 261 For use in Germany 686318 04
127. lacement procedures Display assembly Ey NOTE The display assembly is spared at the subcomponent level only For more display assembly spare part information see the individual removal subsections Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 and then remove the following components a Service cover see Service cover on page 83 Optical drive see Optical drive on page 84 c Hard drive see Hard drive on page 87 d WWAN module see WWAN module on page 92 e WLAN module see WLAN module on page 94 f Fan see Fan on page 100 Keyboard see Keyboard on page 101 h Base enclosure see Base enclosure on page 107 Remove the display assembly 1 2 Remove the Torx TM2 5x4 8 screw 1 that secures the ground loop 2 to the left display hinge Disconnect the display panel cable 3 from the system board and then release the display panel cable from the routing channel 4 attached to the system board Release the wireless antenna cables 5 from the routing channel attached to the system board Remove the four Phillips PM2 5x4 0 screws
128. lates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 81 2 3 Disconnect all external devices from the computer 4 5 Remove the service cover see Service cover on page 83 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module EY NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 1 1a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the WLAN module to the base enclosure The WLAN module tilts up 94 Chapter 4 Removal and replacement procedures 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle y NOTE WLAN modules are designed with
129. lect Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software Windows 7 To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive select models only create system repair discs select models only with the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options e Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive e Backing up your information e Creating a system image select models only e Scheduling automatic backups select models only e Creating system restore points e Recovering individual files e Restoring the computer to a previous state e Recovering information using recovery tools EY NOTE For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Ey NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities o
130. lexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plasti
131. ls 70208 1 001 Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W for use only on HP EliteBook 8570p Notebook PC computer models 680646 001 Intel Dual Core i7 3540M 3 00 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 4 0 MB L3 cache 45 W for use on all computer models 710787 001 Intel Dual Core i7 3520M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 MB L3 cache 35 W for use on all computer models 681954 001 Intel Dual Core i5 3380M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W for use on all computer models Chapter 3 Illustrated parts catalog 708762 001 Item Component Spare part number Intel Dual Core i5 3360M 2 80 GHz processor SC turbo up to 3 50 GHz 1600 MHz 681953 001 FSB 3 0 MB L3 cache 35 W for use on all computer models Intel Dual Core i5 3340M 2 70 GHz processor SC turbo up to 3 40 GHz 1600 MHz 708761 001 FSB 3 0 MB L3 cache 35 W for use on all computer models Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz 681952 001 FSB 3 0 MB L3 cache 35 W for use on all computer models Intel Dual Core i5 3230M 2 60 GHz processor SC turbo up to 3 20 GHz 1600 MHz 711903 001 FSB 3 0 MB L3 cache 35 W for use on all computer models Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600
132. ls equipped with 686970 601 the QM77 chipset a graphics subsystem with discrete memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine Chapter 3 Illustrated parts catalog ltem Component Spare part number For use only on HP EliteBook 8570p Notebook PC computer models equipped with 686970 501 the QM77 chipset a graphics subsystem with discrete memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with 686970 001 the QM77 chipset a graphics subsystem with discrete memory and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with 690021 601 the QM77 chipset a graphics subsystem with discrete memory and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with 690021 501 the QM77 chipset a graphics subsystem with discrete memory and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with 690021 001 the QM77 chipset a gr
133. ly on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine 686974 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine 686974 001 690025 601 For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine 690025 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine 690025 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with
134. m in Latin America includes keyboard cable and pointing stick cable 701986 171 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Saudi Arabia includes keyboard cable and pointing stick cable 701986 201 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Brazil includes keyboard cable and pointing stick cable 701986 211 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Hungary includes keyboard cable and pointing stick cable 701986 251 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Russia includes keyboard cable and pointing stick cable Sequential part number listing 67 68 Spare part number 701986 261 Description Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Bulgaria includes keyboard cable and pointing stick cable 701986 271 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Romania includes keyboard cable and pointing stick cable 701986 281 Keyboard with pointing stic
135. many 701987 041 For use in Greece 701987 151 For use in Hungary 701987 211 For use in Iceland 701987 DD1 For use in India 701987 D61 For use in Israel 701987 BB1 For use in Italy 701987 061 For use in Japan 701987 29 1 For use in Latin America 701987 161 For use in the Netherlands 701987 B31 For use in Norway 701987 09 1 For use in Northwest Africa 701987 FP 1 For use in Portugal 701987 131 For use in Romania 701987 271 For use in Russia 701987 251 For use in Saudi Arabia 701987 171 Chapter 3 Illustrated parts catalog Item Component Spare part number For use in Slovenia 701987 BA1 For use in South Korea 701987 AD1 For use in Spain 701987 071 For use in Sweden and Finland 701987 B71 For use in Switzerland 701987 BG1 For use in Taiwan 701987 AB1 For use in Thailand 701987 281 For use in Turkey 701987 141 For use in the United Kingdom and Singapore 701987 031 For use in the United States 701987 001 For use only on computer models equipped with the Windows 7 operating system For use in Belgium 690401 A41 For use in Brazil 690401 201 For use in Bulgaria 690401 261 For use in Canada 690401 DB1 For use in the Czech Republic and Slovakia 690401 FL1 For use in Denmark 690401 081 For use in France 690401 051 For use in Germany 690401 041 For use in Greece 690401 151 For use in Hungary 690401 211 For use in Iceland 690401 DD1 For use in India 690401 D 61 For use i
136. mber 644694 001 88 Chapter 4 Removal and replacement procedures Reverse this procedure to reassemble and install the hard drive RTC battery Description Spare part number RTC battery includes cable and double sided tape 652650 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 81 2 3 Disconnect all external devices from the computer 4 5 Remove the service cover see Service cover on page 83 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the base enclosure The RTC battery is attached to the base enclosure with double sided tape 3 Remove the RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 89 Memory module y NOTE Primary and expansion memory is installed in a stacked configuration in the bottom of the computer Description Spare part number 8 GB memory module PC3 12800 1600 MHz 670034 001 8 GB memory module PC3L 12800 1600 MHz 693374 001 4 GB memory module PC3 12800 1600 MHz 641369 001 4 GB Samsung locked memory module PC3 12800 1600 MHz 707
137. module e Intel Centrino Ultimate N 6300 WLAN module e Intel Centrino Wireless N 2200 802 11b g n 2x2 WiFi Adaptor Supports no WLAN option Integrated wireless wide area network V V WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly Secured by subscriber identity module SIM user accessible behind battery Support for the following WWAN formats e HP hs2350 HSPA Mobile Broadband Module e HP 1t2523 LTE HSPA Mobile Broadband Module e HP 1t2522 LTE EV DO Mobile Broadband Module e HP un2430 EV DO HSPA Mini Card e HP un2430 EV DO HSPA Mobile Broadband Module Supports no WWAN option Supports WWAN after market option 8 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC External media cards Integrated 54 mm ExpressCard V V Secure Digital SD flash media slot with push push technology supporting the following digital card formats e MultiMediaCard MMC e MMC e Secure Digital SD Memory Card e SDHC e SDXC Ports e 1394a port V V e Audio in mono microphone e Audio out stereo headphone e Battery connector e DisplayPort 1 2 on computer models equipped with a graphics subsystem with discrete memory e DisplayPort 1 1a on computer models equipped with a graphics subsystem with UMA memory e Docking connector e eSATA USB 2 0 combo port e HP Smart AC adapter e RJ 45 Ethernet e RJ 11 modem e
138. mory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686973 601 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686974 001 686974 501 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686974 601 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Professional operating system in all countries and region
139. mory and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 690022 601 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 690022 501 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 690022 001 chipset a graphics subsystem with UMA memory and the Windows 7 operating system only in the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 686976 601 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine Component replacement procedures 121 122 Description For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Rep
140. move the WWAN antenna cables and transceivers 3 The WWAN antenna cables and transceivers are included in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686307 001 for use only on HP ProBook 6570b Notebook PC computer models Reverse this procedure to reassemble and install the display assembly 146 Chapter 4 Removal and replacement procedures 5 Computer Setup BIOS and Advanced System Diagnostics Windows 8 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory f NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup 2 NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Windows 8 147 Navigating and selecting in Computer Setup To navi
141. n HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Russia includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Bulgaria includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Romania includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Thailand includes keyboard cable and pointing stick cable 686318 291 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Japan includes keyboard cable and pointing stick cable 686318 A41 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Belgium includes keyboard cable and pointing stick cable 686318 AB1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Taiwan includes keyboard cable and pointing stick cable 686318 AD1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer
142. n Israel 690401 BB1 For use in Italy 690401 061 For use in Japan 690401 291 For use in Latin America 690401 161 For use in the Netherlands 690401 B31 For use in Northwest Africa 690401 FP1 For use in Norway 690401 091 For use in Portugal 690401 131 For use in Romania 690401 271 Computer major components 33 34 Item Component Spare part number For use in Russia 690401 251 For use in Saudi Arabia 690401 171 For use in Slovenia 690401 261 For use in South Korea 690401 AD1 For use in Spain 690401 071 For use in Sweden and Finland 690401 B71 For use in Switzerland 690401 BG1 For use in Taiwan 690401 AB1 For use in Thailand 690401 281 For use in Turkey 690401 141 For use in the United Kingdom and Singapore 690401 031 For use in the United States 690401 001 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models includes keyboard cable For use only on computer models equipped with the Windows 8 operating system For use in Belgium 701988 A41 For use in Brazil 701988 201 For use in Bulgaria 701988 261 For use in Canada 701988 DB1 For use in the Czech Republic and Slovakia 701988 FL1 For use in Denmark 701988 081 For use in France 701988 051 For use in Germany 701988 041 For use in Greece 701988 151 For use in Hungary 701988 21 1 For use in Iceland 701988 DD1 For use in India 701988 D61 For use in Israel 701988 BB1 For
143. nal operating system only in the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690025 501 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690025 601 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690026 001 690026 501 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the H
144. nd Support search box type maintain and then follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then click File Explorer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the
145. nd replacement procedures g Keyboard see Keyboard on page 101 h Base enclosure see Base enclosure on page 107 Remove the RJ 11 jack cable 1 Turn the base enclosure right side up Position the base enclosure with the front toward you Release the RJ 11 jack from the clip 1 built into the base enclosure HN Release the RJ 11 jack cable from the clips 2 and routing channel built into the base enclosure 5 Remove the RJ 11 jack cable Reverse this procedure to install the RJ 11 jack cable Component replacement procedures 113 Function board 114 Description Spare part number Function board 6863 13 001 Before removing the function board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 and then remove the following components h Service cover see Service cover on page 83 Optical drive see Optical drive on page 84 Hard drive see Hard drive on page 87 WWAN module see WWAN module on page 92 WLAN module see WLAN module on page 94 Fan see Fan on page 100 Keyboard see Keyboard on page 101 Base enclosure see Base enclosure on pag
146. neon soldered down and TPM Enhanced Drive Lock not supported in Asia and the People s Republic of China Integrated Smart Card reader active y V Full volume encryption V V Preboot authentication password V V Smart Card 10 Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Preinstalled V y Operating system Chopter 1 Product description Windows 8 ML 64 with Microsoft Basics Japan only Windows 8 Professional 64 with Microsoft Basics Japan only Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 Japan only Windows 7 Home Premium 64 and 32 with Microsoft Basics Windows 7 Professional 64 and 32 with Microsoft Basics Windows 7 Service Pack 1 FreeDOS SUSE Linux SLED People s Republic if China only Category Description Preinstalled with Microsoft Office Windows 8 CH 64 bit with Office 2010 Transition OPK People s Republic of China only Windows 8 EM 64 bit with Office 2010 Transition OPK not available in Japan Windows 8 ML 64 bit with Office 2010 Business and Home Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 ML 64 bit with Office 2010 Personal Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 ML 64 bit with Office 2010 Professional Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 ML 64 bit with Of
147. nning on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 PrP SS Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact_us html Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click your specific product from the models listed Click the appropriate operating system Go to the BIOS section and download the BIOS software package Follow the installation instructions as provided with the downloaded BIOS software package 158 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Adv
148. nting stick cable 686318 DB1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Canada includes keyboard cable and pointing stick cable 686318 DD1 686318 FL1 686318 FP 1 686970 001 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Iceland includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in the Czech Republic and Slovakia includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 7 operating system in Northwest Africa includes keyboard cable and pointing stick cable System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686970 501 System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory and the Windows 8 Standard operating system in all countries and regions except the Peo
149. o which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 8 Release the ZIF connector 3 to which the pointing stick cable is attached and then disconnect the pointing stick cable 4 from the system board 9 Remove the keyboard Reverse this procedure to install the keyboard 106 Chapter 4 Removal and replacement procedures Base enclosure Ey NOTE The base enclosure spare part kit includes four rubber feet the service cover release latch assembly and the battery release latch assembly Description Spare part number For use only on HP EliteBook 8570p Notebook PC computer models 641182 001 For use only on HP ProBook 6570b Notebook PC computer models 644695 001 Ey NOTE When replacing the base enclosure remove the modem cover from the slot in the base enclosure of if the repaired unit includes a modem module Before removing the base enclosure follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 and then remove the following components Service cover see Service cover on page 83 Optical drive see Optical drive on page 84 Hard drive
150. oBook 6570b Notebook PC computer models Before removing the processor follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 and then remove the following components a b c d more Service cover see Service cover on page 83 Optical drive see Optical drive on page 84 Hard drive see Hard drive on page 87 WWAN module see WWAN module on page 92 WLAN module see WLAN module on page 94 Fan see Fan on page 100 Keyboard see Keyboard on page 101 Base enclosure see Base enclosure on page 107 System board see System board on page 121 Heat sink see Heat sink on page 127 Component replacement procedures 131 Remove the processor 1 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise until you hear a click 2 Lift the processor 2 straight up and remove it f NOTE The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor 132 Chapter 4 Removal and rep
151. ointer and selects or activates items on the screen 5 Left TouchPad button Functions like the left button on an external mouse TouchPad 21 Item Component Description 6 Right TouchPad button Functions like the right button on an external mouse 7 Right pointing stick button Functions like the right button on an external mouse Front Ey NOTE Your computer may look slightly different from the illustration in this section Sose o Item Component Description 1 Display release latch Opens the computer 2 Wireless light e White An integrated wireless device such as a WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 3 Power light e On The computer is on e Blinking The computer is in the Suspend state e Off The computer is off or in Hibernation 4 AC adapter Battery light e Amber The computer is connected to external power and the battery is charged from O to 90 percent e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged 5 Hard drive light e Blinking white The hard drive or optical drive is being accessed e Amber HP 3D DriveGuard has temporarily
152. on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 2 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc Windows 7 155 SuSE Linux SLED Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the
153. on the Disk On Key used for the recovery process Back up any data on the Disk on Key or the notebook that will be recovered before starting Ey NOTE HP recommends that you create the USB Recovery Disk in the event of a system failure The Disk On Key used for this process should be 4 GB or larger Creating a USB Recovery Disk On Key _ 7 ys SS A Connect the USB Disk On Key to a USB port on the computer Select Computer gt More applications gt Tools gt Create Recovery USB Enter the root password when prompted Select USB Disk On Key from the list Click OK A question dialog will remind you that the data on the USB key will be destroyed To continue click OK Otherwise click Caneel and back up the contents of the Disk On Key on another computer The backup process will display a status dialog box while the backup is in progress Ey NOTE A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted You may close the file browser window if desired Once the USB Recovery Key has been created the status dialog will close The USB Recovery Key is ready for use Recovering from a USB Recovery Disk On Key CAUTION Before starting the Recovery process make sure any data on the system to be recovered has been backed up The recovery process destroys all data on the system to be recovered 1 2 3 4 5 Turn off the computer Connect the USB Disk On Key to
154. onnectors service considerations 74 D display components 15 specifications 162 display assembly removal 133 subcomponents 44 display assembly cable guide illustrated 49 location 143 display bezel removal 135 spare part numbers 45 55 136 display enclosure spare part numbers 55 display hinge removal 140 spare partnumbers 45 53 54 141 143 Display Hinge Kit spare part numbers 45 53 54 141 143 display hinge tube removal 142 display panel product description 3 Index 181 removal 137 spare part numbers 45 65 139 display panel cable removal 142 spare part numbers 45 54 55 144 Display Panel Support Kit spare part numbers 46 55 66 display release latch 22 display switch location 15 docking connector location 25 drives preventing damage 75 DVD ROM Drive precautions 75 removal 84 spare part numbers 42 43 48 49 66 84 DVD RW Double Layer with SuperMulti Drive precautions 75 removal 84 spare part numbers 42 48 49 66 84 E electrostatic discharge 75 equipment guidelines 78 eSATA port 23 Ethernet product description 6 ExpressCard slot space saver illustrated 49 50 ExpressCard slot location 23 external monitor port 23 F fan removal 100 spare part number 36 55 100 feet location 80 spare part numbers 80 fingerprint reader component 17 location 18 fnkey 18 front component 22 182 Index function board removal 114 spare partnumber 41 55 114 function key 18
155. ook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Denmark includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Norway includes keyboard cable and pointing stick cable 690401 131 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Portugal includes keyboard cable and pointing stick cable 690401 141 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Turkey includes keyboard cable and pointing stick cable 690401 151 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Greece includes keyboard cable and pointing stick cable 690401 161 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Latin America includes keyboard cable and pointing stick cable 690401 171 Keyboard with pointing stick for use on HP ProBook 6570b Notebook PC computer models equipped with the Windows 7 operating system in Saudi Arabia includes keyboard cable and pointing stick cable 690401 201 Keyboard with pointing stick for use on HP ProBook 6570b
156. otebook PC computer model a Remove the display hinges from the display enclosure b Remove the two Phillips PM2 0x3 0 screws that hold the display hinge assembly together c Remove the display hinge inner cover 2 d Remove the display hinge end cap 3 140 Chapter 4 Removal and replacement procedures e Remove the display hinge outer cover 4 The display hinges inner and outer covers and end caps are included in the Display Hinge Kit spare part number 641193 001 1 0 Ey NOTE Substeps a through e apply to an HP EliteBook 8570p Notebook PC computer model See substeps f through i for display hinge removal procedures for an HP EliteBook 6570b Notebook PC computer model f Remove the two Phillips PM2 0x3 0 screws 1 that secure the display hinge covers to the display assemblies g Slide the display hinges toward the inside of the display enclosure 2 to remove them The display hinge covers are included in the Display Hinge Kit spare part number 647677 001 fP o h Remove the eight Phillips PM2 5x3 0 screws 1 that secure display hinge assemblies to the display panel Component replacement procedures 141 i Remove the display hinge assemblies 2 The display hinge assemblies are included in the Display Hinge Kit spare part number 647677 001 13 If it is necessary to replace the display panel cable a Remove the five Phillips PM2 0x3 0 screws that secure the display hing
157. otebook PC computer models equipped with the Windows 8 operating system in Spain includes keyboard cable and pointing stick cable 701987 081 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Denmark includes keyboard cable and pointing stick cable 701987 091 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Norway includes keyboard cable and pointing stick cable 701987 131 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Portugal includes keyboard cable and pointing stick cable 701987 141 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Turkey includes keyboard cable and pointing stick cable 701987 151 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Greece includes keyboard cable and pointing stick cable 701987 161 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Latin America includes keyboard cable and pointing stick cable 701987 171 Keyboard with pointing stick for use on HP Eli
158. p Notebook PC computer models equipped with a pointing stick and a fingerprint reader includes TouchPad 641208 001 Top cover for use only on HP EliteBook 8570p Notebook PC computer models equipped with a pointing stick but not a fingerprint reader includes TouchPad 641369 001 4 GB memory module PC3 12800 1600 MHz Sequential part number listing 53 54 Spare part number Description 644694 001 Hard Drive Hardware Kit includes the hard drive bracket and screws 644695 001 Base enclosure for use only on HP ProBook 6570b Notebook PC computer models includes rubber feet service cover release latch assembly and battery release latch assembly 646608 001 Rubber Kit for use only on HP ProBook 6570b Notebook PC computer models includes display bezel left and right rubber screw covers base enclosure front and rear rubber screw covers top cover rubber bumper 646969 001 Display panel cable for use only on HP ProBook 6570b Notebook PC computer models equipped with an HD display assembly includes webcam microphone module cable 646970 001 Display panel cable for use only on HP ProBook 6570b Notebook PC computer models equipped with an FHD or HD display assembly includes webcam microphone module cable 64697 1 001 Plastics Kit for use only on HP ProBook 6570b Notebook PC computer models includes service cover with made in China label optical drive bay space saver ExpressCard b
159. parked the hard drive 6 Speakers 2 Produce sound 22 Chapter 2 External component identification Left side Ey NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 USB 2 0 ports 2 Connect optional USB devices 2 ExpressCard slot Supports optional ExpressCards 3 Media Card Reader Supports the following digital card formats e MultiMediaCard MMC e MMC e Secure Digital SD Memory Card e SDHC e SDXC 4 1394 port Connects an optional IEEE 1394 or 1394a device such as a camcorder 5 Vents 2 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 eSATA USB 2 0 port Connects an optional high performance eSATA component such as an eSATA external hard drive or connects an optional USB device 7 External monitor port VGA Connects an external VGA monitor or projector 8 Smart Card reader Supports optional smart cards Left side 23 Right side y NOTE Your computer may look slightly different from the illustration in this section AOS O Item Component Description 1 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or televis
160. phics AMD V Radeon HD 7570M with support for DisplayPort 1 2 and up to 4 displays through the APR Internal graphics e Universal memory architecture UMA with shared video memory e Intel HD Graphics 4000 Switchable discrete graphics AMD V Radeon HD 7570M with support for DisplayPort 1 2 and up to 4 displays through the APR Internal graphics e Universal memory architecture UMA with shared video memory e Intel HD Graphics 4000 on computer models equipped with an Intel Core i7 Intel Core i5 and Intel Core i3 3110 processor e Intel HD Graphics 3000 on computer models equipped with an Intel Core i3 2370 processor Panel e 15 6 in light emitting diode LED full V V high definition FHD AntiGlare AG WVA 1920x1080 display with and without webcam microphones and keyboard light e 15 6 in LED HD AG WVA 1900x1600 display with and without webcam microphones and keyboard light e 15 6in LED HDm AG SVA 1366x768 display with and without webcam microphones and keyboard light All display assemblies include two or three wireless local area network WLAN antenna cables and two wireless wide area network WWAN antenna cables Supports low voltage differential signalling LVDS Supports 16 9 aspect ratio 4 Category Memory Description Two customer accessible upgradable memory module slots DDR3 1600 MHz dual channel support Supports 16384 M
161. ple s Republic of China and the Ukraine includes replacement thermal material 686970 601 System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 68697 1 001 68697 1 501 System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 68697 1 601 System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686972 001 System board for use only on HP ProBook 6570b No
162. plications gt Tools gt Backup Manager Restore 2 Click Backup Source and then select the location of the backup files 3 Click Restore Destination and then select the destination to restore the files Chapter 7 Backup and recovery 4 To restore all files from the selected location click Restore all files To restore select files only click Restore selected files click Select Files and then select the files to be restored 5 Under Restore Point click the time and date of the backup NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image Restore DVD using an installed or an external DVD RW optical drive Z CAUTION CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create t
163. procedures 99 Fan 100 Description Spare part number Fan includes cable 686311 001 Before removing the fan follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 Remove the service cover see Service cover on page 83 Remove the fan 1 2 3 Disconnect the fan cable 1 from the system board Loosen the three captive Phillips screws 2 that secure the fan to the base enclosure Remove the fan 3 Reverse this procedure to install the fan Chapter 4 Removal and replacement procedures Keyboard For use in country region Spare part For use in country region Spare part number number Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models includes keyboard cable and pointing stick cable For use only on computer models equipped with For use in the Netherlands 701986 B31 the Windows 8 operating system For use in Belgium 701986 A41 For use in Norway 701986 091 For use in Brazil 701986 201 For use in Northwest Africa 701986 FP 1 For use in Bulgaria 701986 261 For use in Portuga
164. products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Preliminary replacement requirements 75 A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid to
165. r changing Windows settings See Help and Support for more information Windows 7 169 Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator can create two kinds of recovery DVDs as follows e Windows DVD Installs the operating system without additional drivers or applications e Driver DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media Ey NOTE The Windows DVD can be created only once Thereafter the option to create that media will not be available 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information 170 Recovery after a system failure is as good as your most recent backup Immediately after setting up the computer you should create system repair discs select models only using the install
166. rary and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore f NOTE Be sure that the computer is connected to AC power before you start the backup process Ey NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e fl recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system rep
167. reesteeeeeneeensees 156 Restoring factory settings in Computer Setup cceseceeeeeeseeeeeteeeestseeens 157 Updating the BIOS ci eisiaescenesmencaneincrpravinieantrnersatates waren tae A attr eet 157 Determining the BIOS version ccccccsseeeeeeeeeeeeeeeeenneeeeeeeeesnaeeeeeeeeeeeeees 158 Downloading a BIOS update iyivik uersoyesisaier seven vvdssvcnseveenwaenibiioed dncueexeoaiicis 158 Using Advanced System Diagnostics 21 0cecacdnccsderscasenesasaveusadsuctaasnenasbaavascbauaneuseanes 159 6 Specifications siicciiiiinomionaiuciicomiend einen diene 160 Comp ter sp cificahonS acc cccuis conssancate snes l genders nda uin ideena Eon naat E E Ena eaa eee na Seaan Siaa 160 15 6 inch WGA display specifications sincccaucesusaindabaneatmonsscnaicuans sisaaksoeduaieny Quand Pancuinuccucrastexatatneden 162 Hard drive specifications o2i crducsaineeanutdyieiertvan wandaa evinracideaternoianeenaneaiaieamnmnaaeanstenn 163 7 Bockiip and recovery cccsccsniscsncaseiseioisermionisidnatniaanceeinndunnecieians 164 Windows Sraa a e eet en WGN ee oe ess A ee ae 164 Backing up your information 545 ncaa adeaardaiesanrenciasnsessutmneennereaainonardunatesimeeeeaaconenae 164 Performing a system recovery cciwcinsacsesaasviesansnnvesenesndhaxxvederesasedceenteiresaeelevediewedananaltensai 165 Using the Windows recovery tools ccccccceceesseeeeceeeteeeeeeeneeeeenetseeeeees 165 Using Fl recovery tools x cacisiantatinondheasradecuraenonbnaneinee
168. ription 6 monitor port 23 mouse spare part numbers 51 52 multiple input multiple output antenna illustrated 47 mute light 20 N network jack 24 num lock key 19 num lock light location 21 numeric keypad 19 e operating system product description 10 optical drive precautions 75 product description 5 removal 84 spare part numbers 42 48 66 84 optical drive bay space saver illustrated 49 50 P packaging guidelines 77 plastic parts service considerations 74 Plastics Kit contents 49 spare part numbers 49 50 53 54 pointing device product description 9 pointing stick 21 pointing stick button 21 22 ports 1394 23 eSATA 23 external monitor 23 monitor 23 product description 8 USB 23 24 power button 17 power connector cable illustrated 47 removal 116 power cord set requirements 178 spare part numbers 51 52 power light 20 22 power requirements product description 9 processor product description 1 removal 130 spare part numbers 40 54 55 66 73 130 product description audio 6 chipset 2 display panel 3 Ethernet 6 external media cards 8 graphics 3 hard drive 4 keyboard 9 memory module 4 microphone 6 modem 6 operating system 10 optical drive 5 pointing device 9 ports 8 power requirements 9 processors 1 product name 1 security 9 serviceability 14 solid state drive 5 upgrade drive 5 video 6 wireless 6 product name 1 79 product number 80 R removal replacement preliminar
169. rive To create a backup using Backup and Restore f NOTE Be sure that the computer is connected to AC power before you start the backup process f NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e fl recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Ey NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see the Using a Windows 7 operating system DVD purchased separately section Using the Windows recovery tools To r
170. rom side to side to detach it 3 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the system board and then remove the heat sink 2 Ey NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it 128 Chapter 4 Removal and replacement procedures Ey NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e A thermal pad is used on the graphics subsystem chip 3 and the heat sink section 4 that services it e Thermal paste is used on the PCH chip 5 and the heat sink section 6 that services it Component replacement procedures 129 The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory e Thermal paste is used on the processor 1 and the heat sink section
171. rom the Bluetooth module 3 Remove the Bluetooth module Reverse this procedure to install the Bluetooth module Component replacement procedures 97 98 Modem module y NOTE The modem module spare part kit does not include a RJ 11 jack cable The RJ 11 jack cable is included in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686307 001 for use only on HP ProBook 6570b Notebook PC computer models Description Spare part number Modem module 628824 001 Before removing the modem module follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 81 Remove the service cover see Service cover on page 83 Remove the modem module 1 2 Remove the Phillips PM2 0x3 0 screw 1 that secures the modem module to the system board Disconnect the modem module 2 from the system board by lifting it straight up Chapter 4 Removal and replacement procedures 3 Disconnect the modem module cable 3 from the modem module 4 Remove the modem module Reverse this procedure to install the modem module Component replacement
172. rough the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 Remove the service cover 1 Slide the release latch 1 and remove the locking screw if installed 2 2 Slide the release latch 3 to disengage the door from the computer 3 Slide the door toward the front of the computer 4 and then lift the door off the computer 5 Component replacement procedures 83 Reverse the removal procedures to install the service cover Optical drive Description Spare part number Blu ray ROM DVD RW SuperMulti DL Drive for use only on HP EliteBook 8570p Notebook PC 69041 1 001 computer models includes optical drive bezel and optical drive bracket DVD RW Double Layer with SuperMulti Drive for use only on HP EliteBook 8570p Notebook PC 690410 001 computer models includes optical drive bezel and optical drive bracket DVD ROM Drive for use only on HP EliteBook 8570p Notebook PC computer models includes 690413 001 optical drive bezel and optical drive bracket Blu ray ROM DVD RW SuperMulti DL Drive for use only on HP ProBook 6570b Notebook PC 690409 001 computer models includes optical drive bezel and optical drive bracket DVD RW Double Layer with SuperMulti Drive for use only on HP ProBook 6570b Notebook PC 690408 001 computer models includes optical drive b
173. s 690413 001 Blu ray ROM DVD RW SuperMulti DL Drive for use only on HP ProBook 6570b 690409 001 Notebook PC computer models 48 Chapter 3 Illustrated parts catalog ltem Description Spare part number DVD RW Double Layer with SuperMulti Drive for use only on HP ProBook 6570b 690408 001 Notebook PC computer models DVD ROM Drive for use only on HP ProBook 6570b Notebook PC computer models 690412 001 4 Solid state drive does not include solid state drive bracket or screws 256 GB SED for use only on HP EliteBook 8570p Notebook PC computer models 690407 001 240 GB 702243 001 180 GB 700372 001 160 GB 693298 001 128 GB 690406 001 Plastics Kit Qo Qo a lt S _9 ltem Description Spare part number Plastics Kit for use only on HP EliteBook 8570p Notebook PC computer models 641190 001 includes 1 Service cover includes made in China label 2 3 Optical drive bay space saver ExpressCard slot space saver 4 Display assembly cable guide Plastics Kit 49 50 SS Qo Item Description Spare part number Plastics Kit for use only on HP EliteBook 6570b Notebook PC computer models 64697 1 001 includes 1 RJ 11 jack cover 2 ExpressCard slot space saver 3 Optical drive bay space saver 4 Service cover includes made in China label Chapter 3 Illustrated parts catalog Miscellaneous parts
174. s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 690021 601 chipset a graphics subsystem with discrete memory and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 690021 501 chipset a graphics subsystem with discrete memory and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 690021 001 chipset a graphics subsystem with discrete memory and the Windows 7 operating system only in the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 68697 1 601 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 68697 1 501 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 68697 1 001 chipset a graphics subsystem with UMA me
175. s except the People s Republic of China and the Ukraine includes replacement thermal material 686975 001 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686975 501 686975 601 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686976 001 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal ma
176. s must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Chapter 8 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO France UTE 1 Germany VDE 1 ltaly IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 1
177. s subsystem with UMA memory and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine Spare part number 703887 001 686975 601 686975 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine 686975 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine 690026 601 For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 ch
178. se in Taiwan 701988 AB1 Component replacement procedures 103 104 For use in country region Spare part For use in country region Spare part number number For use in Israel 701988 BB1 For use in Thailand 701988 281 For use in Italy 701988 061 For use in Turkey 701988 141 For use in Japan 701988 291 For use in the United Kingdom 701988 031 and Singapore For use in Latin America 701988 161 For use in the United States 701988 001 For use only on computer models equipped with For use in the Netherlands 690402 B31 the Windows 7 operating system For use in Belgium 690402 A41 For use in Northwest Africa 690402 FP 1 For use in Brazil 690402 201 For use in Norway 690402 091 For use in Bulgaria 690402 261 For use in Portugal 690402 131 For use in Canada 690402 DB1 For use in Romania 690402 271 For use in the Czech Republic 690402 FL1 For use in Russia 690402 251 and Slovakia For use in Denmark 690402 081 For use in Saudi Arabia 690402 171 For use in France 690402 051 For use in Slovenia 690402 261 For use in Germany 690402 041 For use in South Korea 690402 AD1 For use in Hungary 690402 211 For use in Spain 690402 071 For use in Iceland 690402 DD1 For use in Sweden and Finland 690402 B71 For use in India 690402 D61 For use in Switzerland 690402 BG1 For use in Israel 690402 BB1 For use in Taiwan 690402 AB1 For use in Italy 690402 061 For use in Thailand 690402 281 For use in Japan 690402 291 For use
179. se latch Releases the service cover from the computer 4 Battery bay Contains the battery 5 Vents 3 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 Speakers 2 Produce sound 7 Bluetooth compartment Contains a Bluetooth device select models only Bottom 25 26 Item Component 8 Service cover 9 Accessory battery connector Description Provides access to the hard drive and also contains the WLAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support Connects an optional accessory battery Chapter 2 External component identification 3 Illustrated parts catalog Service tag 28 When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 81 for battery removal instructions nd O
180. see WLAN module on page 94 Fan see Fan on page 100 Keyboard see Keyboard on page 101 Base enclosure see Base enclosure on page 107 Remove the USB board 1 Release the clip 1 built into the top cover that secures the left side of the USB board 2 Lift the left side of the USB board 2 to disconnect the board from the system board Component replacement procedures 119 3 Remove the USB board 3 Reverse this procedure to install the USB board 120 Chapter 4 Removal and replacement procedures System board EY NOTE The system board spare part kit includes replacement thermal material Description Spare part number For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 686970 601 chipset a graphics subsystem with discrete memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 686970 501 chipset a graphics subsystem with discrete memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 686970 001 chipset a graphics subsystem with discrete memory and the Windows 7 operating system in all countries and regions except the People
181. st analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE NOTE you need to stop a diagnostics test while it is running press esc Windows 8 151 Windows 7 Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent t
182. stem in the Czech Republic and Slovakia includes keyboard cable and pointing stick cable 701986 FP1 Keyboard with pointing stick for use on HP EliteBook 8570p Notebook PC computer models equipped with the Windows 8 operating system in Northwest Africa includes keyboard cable and pointing stick cable 701987 001 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in the United States includes keyboard cable and pointing stick cable 701987 031 701987 041 701987 051 701987 061 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in the United Kingdom and Singapore includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Germany includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in France includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Italy includes keyboard cable and pointing stick cable 701987 071 Keyboard with pointing stick for use on HP EliteBook 6570b N
183. support Product description Windows 8 32 bit Windows XP Pro 32 bit Windows 7 Enterprise 64 and 32 bit Windows 7 Ultimate 64 and 32 bit End user replaceable parts AC adapter Battery Hard drive Keyboard Memory module mSATA drive Optical drive Solid state drive WLAN module WWAN module HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC 2 External component identification ltem 1 rw bod L gt AbLboA Component Internal display switch Description Turns off the display or initiates Suspend if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer 2 WLAN antennas 3 Send and receive wireless signals to communicate with WLANs 3 Internal microphones 2 Record sound 4 Webcam light select models only On The webcam is in use 5 Webcam select models only Records video and captures still photographs Display 15 Item Component Description 6 Keyboard light button select models only Turns the keyboard light on or off 7 Keyboard light select models only Illuminates the keyboard especially in low light conditions The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory
184. t the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you f IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Ey NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support f NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support Windows 8 167 To start Refresh On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows 168 Som
185. teBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Saudi Arabia includes keyboard cable and pointing stick cable Sequential part number listing 69 70 Spare part number 701987 201 Description Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Brazil includes keyboard cable and pointing stick cable 701987 211 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Hungary includes keyboard cable and pointing stick cable 701987 251 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Russia includes keyboard cable and pointing stick cable 701987 261 701987 271 701987 281 701987 291 Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Bulgaria includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Romania includes keyboard cable and pointing stick cable Keyboard with pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Thailand includes k
186. tebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material Chapter 3 Illustrated parts catalog Spare part number 686972 501 686972 601 686973 001 Description System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686973 501 System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 chipset a graphics subsystem with UMA me
187. tem in Hungary includes keyboard cable 701988 251 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Russia includes keyboard cable 701988 261 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Bulgaria includes keyboard cable 701988 271 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Romania includes keyboard cable 701988 281 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Thailand includes keyboard cable 701988 291 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Japan includes keyboard cable 701988 A41 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Belgium includes keyboard cable 701988 AB1 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in Taiwan includes keyboard cable 701988 AD1 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models equipped with the Windows 8 operating system in South Korea in
188. ter Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily 74 Chapter 4 Removal and replacement procedures Drive handling Z CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to
189. terial Sequential part number listing 59 60 Spare part number 686976 501 686976 601 690021 001 Description System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory and the Windows 7 operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690021 501 System board for use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine includes replacement thermal material 690021 601 System board for use only on HP EliteBook 8570p Notebook PC
190. tical drive bezel and optical drive bracket 69041 1 001 Blu ray ROM DVD RW SuperMulti DL Drive for use only on HP EliteBook 8570p Notebook PC computer models includes optical drive bezel and optical drive bracket 690412 001 DVD ROM Drive for use only on HP ProBook 6570b Notebook PC computer models includes optical drive bezel and optical drive bracket 690413 001 DVD ROM Drive for use only on HP EliteBook 8570p Notebook PC computer models includes optical drive bezel and optical drive bracket 693298 001 160 GB solid state drive does not include bracket connector cable or screws NOTE The bracket connector cable and screws are included in the Hard Drive Hardware Kit spare part number 644694 001 693374 001 8 GB memory module PC3L 12800 1600 MHz 693710 001 65 W HP Smart AC adapter RC V EM 3 wire 693711 001 65 W HP Smart AC adapter non PFC 3 wire 693712 001 90 W HP Smart AC adapter PFC 3 wire 693713 001 90 W HP Smart AC adapter PFC EM 3 wire 698942 001 Display Panel Support Kit for use only on HP ProBook 6570b Notebook PC computer models includes WLAN antenna cables and transceivers WWAN antenna cables and transceivers and display enclosure 699687 001 Webcam microphone module without keyboard light for use only on HP ProBook 6570b Notebook PC computer models 699688 001 Webcam microphone module with a keyboard light for use only on HP EliteBook 8570p Notebook PC computer models 700372 001 180 GB solid state dr
191. tsiunrooneeiwonaieeaaieenads 166 Using Windows 8 operating system media purchased separately 167 Using Windows Refresh for quick and easy recovery cccceeeeteeeetteees 167 Remove everything and reinstall Windows ccccceeeceeeeeeetteeeeeesteeeeees 168 Using HP Software Setup istavuscasisxencarcatenswnnsanatenaunanamatenuuiance 169 WNA OWS S nr i E E E T er eer re Se hen ee eee 169 Creating recovery media with HP Recovery Disc Creator sccceeeeeeseeceeeeeeeeteeeeees 170 Creating recovery media sccvencsiassseuecdlevsenvazsnnadavnsdekersanetsanbratebunnonddniewssanses 170 Backing up your nlOnnaont2 c lt 0csmueteteinciowndeanieneneammumientianteee 170 Performing a system recovery a satoisaavsinzechonsieodndasvoecnnencsaas Romande ueaeiunnunlseaailnntadenie 171 Using the Windows recovery tools cccccceeeeeseeeeeeeeeeeeeeeneeeeesenseeeeess I71 Using f 1 recovery tools 1 22 nsyinevieieenenctaestniemene man aortwerninunbiare 172 Using a Windows 7 operating system DVD purchased separately 173 vii SUSE linux SLED Pesii vrata pn Sennett te wn on reso A EEEE aw eas E EES 174 Creating backups sisir sai aneaivsnecaceiets canis eatave tea ened Genmumannetensa EEEE E 174 Backing up your information vasnscondenciivatscourseentudandiinnduis tocgsierimakinmnsattteoiancandeaneiered 174 Performing a system recovery seracivnsunuenichennsietsinesniisudieeisnateslivndavisw nd uet
192. ublic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine Spare part number 686976 501 686976 001 690027 601 For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine 690027 501 For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with discrete memory WWAN capability and the Windows 7 operating system only in the People s Republic of China and the Ukraine 690027 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with the QM77 chipset a graphics subsystem with UMA memory WWAN capability and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine 686974 601 For use on
193. uching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 76 Chapter 4 Removal and replacement procedures Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusa
194. uipped with the HM76 686972 601 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 686972 501 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 686972 001 chipset a graphics subsystem with UMA memory and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 690023 601 chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system only in the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 690023 501 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system only in the People s Republic of China and the Ukraine For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76 690023 001 chipset a graphics subsystem with UMA memory and the Windows 7 operating system only in the People s Republic of China and the Ukraine B
195. ure see Base enclosure on page 107 Remove the speaker assembly 1 2 3 Turn the base enclosure right side up Position the base enclosure with the front toward you Remove the two Phillips PM2 0x3 0 screws 1 that secure the speaker assembly to the base enclosure Component replacement procedures 111 4 Remove the speaker assembly 2 from the base enclosure Reverse this procedure to install the speaker assembly RJ 11 jack cable NOTE The RJ 11 jack cable is included in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686307 001 for use only on HP ProBook 6570b Notebook PC computer models Before removing the RJ 11 jack cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 81 and then remove the following components Service cover see Service cover on page 83 b Optical drive see Optical drive on page 84 c Hard drive see Hard drive on page 87 d WWAN module see WWAN module on page 92 e WLAN module see WLAN module on page 94 f Fan see Fan on page 100 112 Chapter 4 Removal a
196. us choose one of the following methods To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter or To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 U A Q N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when th
197. use in Hungary 690401 211 For use in Sweden and Finland 690401 B71 For use in Iceland 690401 DD1 For use in Switzerland 690401 BG1 For use in India 690401 D61 For use in Taiwan 690401 AB1 For use in Israel 690401 BB1 For use in Thailand 690401 281 For use in Italy 690401 061 For use in Turkey 690401 141 For use in Japan 690401 291 For use in the United Kingdom 690401 031 and Singapore For use in Latin America 690401 161 For use in the United States 690401 001 Keyboard without pointing stick for use on HP EliteBook 6570b Notebook PC computer models includes keyboard cable For use only on computer models equipped with For use in the Netherlands 701988 B31 the Windows 8 operating system For use in Belgium 701988A41 For use in Norway 701988 091 For use in Brazil 701988 201 For use in Northwest Africa 701988 FP 1 For use in Bulgaria 701988 261 For use in Portugal 701988 131 For use in Canada 701988 DB1 For use in Romania 701988 271 For use in the Czech Republic 701988 FL1 For use in Russia 701988 251 and Slovakia For use in Denmark 701988 081 For use in Saudi Arabia 701988 171 For use in France 701988 051 For use in Slovenia 701988 BA1 For use in Germany 701988 041 For use in South Korea 701988 AD1 For use in Greece 701988 151 For use in Spain 701988 071 For use in Hungary 701988 211 For use in Sweden and Finland 701988 B71 For use in Iceland 701988 DD1 For use in Switzerland 701988 BG1 For use in India 701988 D61 For u
198. use in Italy 701988 061 For use in Japan 701988 29 1 For use in Latin America 701988 161 For use in the Netherlands 701988 B31 For use in Norway 701988 09 1 Chapter 3 Illustrated parts catalog Item Component Spare part number For use in Northwest Africa 701988 FP 1 For use in Portugal 701988 131 For use in Romania 701988 271 For use in Russia 701988 251 For use in Saudi Arabia 701988 171 For use in Slovenia 701988 BA1 For use in South Korea 701988 AD1 For use in Spain 701988 071 For use in Sweden and Finland 701988 B71 For use in Switzerland 701988 BG1 For use in Taiwan 701988 AB 1 For use in Thailand 701988 281 For use in Turkey 701988 141 For use in the United Kingdom and Singapore 701988 031 For use in the United States 701988 001 For use only on computer models equipped with the Windows 7 operating system For use in Belgium 690402 A41 For use in Brazil 690402 201 For use in Bulgaria 690402 261 For use in Canada 690402 DB1 For use in the Czech Republic and Slovakia 690402 FL1 For use in Denmark 690402 081 For use in France 690402 051 For use in Germany 690402 041 For use in Hungary 690402 211 For use in Iceland 690402 DD1 For use in India 690402 D61 For use in Israel 690402 BB1 For use in Italy 690402 061 For use in Japan 690402 291 For use in Latin America 690402 161 For use in the Netherlands 690402 B31 Computer major components 35 36
199. uteleepadwatsduadpeentonneteinstemacatienen 48 Plasies Kikao a a e E Tene Gas eee ee eae 49 Mi celan o s PAS sirrien ae aa ia a EE AE Aa epin ori ESTRETS 51 Sequential part number listing sopssccaswendcansnsuravarinerahuseordecnrdsaansraaouvanesetaneeasoinndaenuhonddutsdereaksteiensens 52 4 Removal and replacement procedures sssssssssocessseessecessesessseessssessssesssssesssesssssesssessssee 74 Preliminary replacement requirements ccccceeeeceeeeeeeceeeeeeeenseeeeenseeeeeaeeeesaeeeecsaeeeesnueeeesnseees 74 Tools MSIE erias E aaa 74 Service CONSIST CNIS eisene a e a a n i EE E iabioepenis 74 lea TS IIS E E 74 Cables and connectors igartsuusa aioe assis nee namenmwinasan 74 Drive handlingsisarsisesesrine cals e ee e Ba lees e easel 75 Serbia e Kee E E EEE E 75 Electrostatic discharge damage x iivcsntiivvanecrcoaanerermendiastwegeidwnenenrenenns 75 Packaging and transporting guidelines ccccsessseeeeeereeeeeenees 77 Component replacement procedures cccceeesseeeeeseeeeeeesceeeeeeneeeeceeceeeeceseeeeeseeeeeeteieeeeenaes 79 SEVICE LAG io EA EEE OE E E ails 79 Computer feeb nein iasi ia inana a a a A a An e E a aa Eana EEEn EuS ETS 80 Banery eee E E A E E EE 81 N EE E A E T E 82 SENICE COVED sain iacas sac can NAE E aa aio EEEE Ar e ES EE EE 83 Optical drive serron nea a a a EER EE AEE 84 Upgr de Day isisicoicnsenreinr ii ai eii E E OE yb E E E 86 Harddrive srn sauser e enaa EEEN e E EAER E aT a
200. uter Computer feet The computer feet are adhesive backed rubber pads The feet are included in the Rubber Kits spare part numbers 641192 001 for use only on HP EliteBook 8570p Notebook PC computer models and 646608 001 for use only on HP ProBook 6570b Notebook PC computer models There are 4 rectangular rubber feet 1 and one square rubber foot 2 that attach to the base enclosure and service cover in the locations illustrated below 80 Chapter 4 Removal and replacement procedures Battery Description Spare part number 9 cell 100 Wh 3 0 Ah 631243 001 9 cell 73 Wh 2 2 Ah 634089 001 6 cell 62 Wh 2 8 Ah 628668 001 6 cell 55 Wh 2 8 Ah 628670 001 3 cell 31 Wh 2 8 Ah 628664 001 Before disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch 1 to release the battery 3 Remove the battery 2 from the computer Install the battery by inserting it into the battery bay until you hear a click Component replacement procedures 81 82 SIM Before removin
201. ver see Service cover on page 83 Remove the WWAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Ey NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the WLAN module to the base enclosure The WLAN module tilts up 92 Chapter 4 Removal and replacement procedures 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle y NOTE WWAN modules are designed with a notch 4 to prevent incorrect insertion f NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration P Reverse this procedure to install the WWAN module Component replacement procedures 93 WLAN module Description Spare part number HP hs2350 HSPA Mobile Broadband Module 668969 001 HP 12523 LTE HSPA Mobile Broadband Module 710790 001 HP 1t2522 LTE EV DO Mobile Broadband Module 710789 001 HP un2430 EV DO HSPA Mini Card 702080 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regu
202. wer cord for use on all computer models in South Africa 3 pin black 1 83 m 49037 1 BB1 Power cord for use on all computer models in Israel 3 pin black 1 83 m 490371 D01 Power cord for use on all computer models in Argentina 3 pin black 1 83 m 490371 D61 Power cord for use on all computer models in India 3 pin black 1 83 m 572511 001 Intel Centrino Ultimate N 6300 WLAN module 591699 001 Notebook computer combination lock 592923 001 Professional top load slim case Chapter 3 Illustrated parts catalog Spare part number Description 612757 001 HP essential nylon case 628664 001 3 cell 31 Wh 2 80 Ah Li ion battery 628668 001 6 cell 62 Wh 2 80 Ah Li ion battery 628670 001 6 cell 55 Wh 2 80 Ah Li ion battery 628824 001 Modem module does not include the modem module cable NOTE The modem module cable is included in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686307 001 for use only on HP ProBook 6570b Notebook PC computer models 631243 001 9 cell 100 Wh 3 0 Ah Li ion battery 631954 001 Intel Centrino Advanced N 6205 WLAN module 633252 001 750 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket or screws NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 644694 001 634089 001 6 cell 73 Wh 2 20 Ah Li ion battery
203. y e 686305 001 For use only on HP EliteBook 8570p Notebook PC computer models equipped with an HD display assembly e 646970 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with an FHD or HD display assembly e 646969 001 For use only on HP ProBook 6570b Notebook PC computer models equipped with an HD display assembly 14 If it is necessary to replace the WLAN antenna cables and transceivers a Release the WLAN antenna cables from the clips 1 and routing channel built into the display enclosure b Detach the WLAN antenna transceivers 2 from the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided tape 144 Chapter 4 Removal and replacement procedures c Remove the WLAN antenna cables and transceivers 3 The WLAN antenna cables and transceivers are included in the Cable Kits spare part numbers 686308 001 for use only on HP EliteBook 8570p Notebook PC computer models and 686307 001 for use only on HP ProBook 6570b Notebook PC computer models 15 If it is necessary to replace the WWAN antenna cables and transceivers a Release the WWAN antenna cables from the clips 1 and routing channel built into the display enclosure b Detach the WWAN antenna transceivers 2 from the display enclosure The WWAN antenna transceivers are attached to the display enclosure with double sided tape Component replacement procedures 145 c Re
204. y eject button 24 upgrade drive product description 5 USB board removal 119 spare partnumber 41 56 119 USB port 23 24 v vents 23 25 video product description 6 volume mute button 18 WwW warranty period 80 Web browser button 18 Web browser light 20 webcam 15 webcam light 15 webcam microphone spare part numbers 66 webcam microphone module removal 136 spare part numbers 45 66 137 wireless antenna illustrated 47 locations 15 removal 144 145 spare part numbers 45 145 146 Wireless Antenna Kit spare part numbers 145 146 wireless button 18 wireless light 20 22 wireless module compartment 25 184 Index
205. y tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f1 1 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management Ey NOTE If the HP Recovery partition has been deleted the f1 1 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see the Using a Windows 7 operating system DVD purchased separately section 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press 11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Chapter 7 Backup and recovery Using a Windows 7 operating system DVD purchased separately To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact _us

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