HP StorageWorks 700ux/1100ux Optical Jukebox Service Manual
Contents
1. O00000 Picker shown from left side Lower PEM Upper PEM Figure 13 Locate the PEMs on the left side of the picker 40 700ux 1100ux Optical Jukebox Service Manual Service Preparation Note If the SHIPPING PARK test can not be run or completed move the picker to the shipping position by hand Use the latch see Figure 14 if necessary to rotate the picker so that the PEMs are in the correct position to align with the shipping screw holes on the left of the jukebox Then gently push the picker against the left side of the jukebox frame 0D0000 AO 9 H OOOOOO Picker shown from the right side Release latch to rotate picker Figure 14 Use the release latch to rotate the picker by hand 9 Power off the jukebox 700ux 1100ux Optical Jukebox Service Manual Al Service Preparation 10 Install the shipping screws see Figure 15 a Remove the two black rubber plugs from the shipping screw holes on the left side of the jukebox a Remove the two white shipping screws from the storage holes on the back of the jukebox If these are not present use the shipping screws from the replacement jukebox b Insert the shipping screws into the shipping screw holes c Insert the rubber plugs into the storage holes Black rubber plugs Shipping screw holes Storage holes Q Shipping screws Figure 15 Install the shipping screws 11 Secure the2. Solution Ensure the two shipping screws on the left side of the jukebox have been removed Power cycle the jukebox Check for proper cable connections to the drive s If the power on test continues to fail write down the displayed error code and a micro move error then remove the top cover and check for cartridges that are out of position or other obstacles Power to the jukebox failed while a disk was in the drive and the display did not return to READY after the power came back on Power cycle the jukebox If READY does not display power on test is unsuccessful write down any error messages then remove the top cover and check for cartridges that are out of position or other obstacles Check for proper cable connections to the drive s Caution Do not move the unit Moving the unit risks damaging the optical drive Other SCSI devices no longer work when the jukebox is installed Check SCSI ID assignments and resolve any conflicts Ensure that the SCSI ID for the HBA is different from that of the jukebox Check for proper SCSI cabling and termination Ensure the maximum cable length for the bus has not been exceeded 2 meters for LVDS and 3 meters or SE 700ux 1100ux Optical Jukebox Service Manual Troubleshooting and Diagnostics Table 2 Troubleshooting installation Continued Problem Solution Media A disk is stuck in a drive m Attem
3. Figure 11 Access the configuration module 4 Ifyou are replacing an existing slot configuration module remove it from the jukebox 5 Align the configuration module with the guides in the jukebox frame and push the new slot configuration module into the drive until it is securely in place see Figure 12 Configuration module Slot for configuration module Figure 12 Insert the slot configuration module 700ux 1100ux Optical Jukebox Service Manual 37 Service Preparation 38 6 Replace the access door using the T 10 Torx screws 7 Power up the unit 8 From the front panel verify that slots 25 38 are recognized a b C Press NEXT to display ADMIN then press ENTER Enter the password using PREV and NEXT then press ENTER Press NEXT to display INFO then press ENTER Press NEXT to display JUKEBOX then press ENTER Press NEXT to display SLOTS with the numbers indicating how many slots are recognized 24 or 38 700ux 1100ux Optical Jukebox Service Manual Service Preparation Replacing the jukebox Power off the jukebox to be replaced 2 Ifthe jukebox is in a rack remove it from the rack Refer to the HP StorageWorks 700ux 1 100ux Optical Rack Mount Installation poster part number AD505 96001 for more information 3 Remove the two T 10 Torx screws that secure the top panel to the jukebox and lift the top panel off the jukebox see Figure 2 4 Remove the drive
4. Drive interface ribbon cable Slot for drive interface ribbon cable Figure 9 Connect the cables to the drive 7 Slide the drive all the way into the jukebox so that the faces of the drive rails meet the jukebox frame 34 700ux 1100ux Optical Jukebox Service Manual Service Preparation 8 Secure the drive rails to the jukebox frame using two T 10 Torx screws see Figure 10 Jukebox front Drive 1 Drive 2 Figure 10 Install screws that secure drive Drive rail top side Screws that secure drive rail to jukebox top side Drive rail bottom side rails to jukebox 9 Place the top panel on the jukebox and secure it using the two T 10 Torx screws removed in step 2 10 Power on the jukebox 11 Calibrate the picker a If there is not a cartridge in slot 1 cartridge to that slot SCSI element 31 use the LOAD menu to load a b If necessary press CANCEL to get to the READY mode c Hold down the ENTER button and the same time press PREV and NEXT so that all three are pressed at When MAINTENANCE PASSWORD displays release the buttons Press ENTER ENTER NEXT d e f Use NEXT or PREV to go to menu item 36 AUTO SLOT SET then press ENTER g WhenAUTO ADJUST TARGET SLOT displays press NEXT until DRIVE displays then press ENTER h Wait until 36 AUTO SLOT SI minutes i Press NEXT to go to menu item 3 700ux 1100ux Optical Jukebox Service Man
5. there is one m Data Transfer Element s drives start at element 1 and there are either one or two m Import Export Element mail slot is at 20 and there is one m Storage Elements slots start at 31 and there are 24 without a configuration module and 38 with a configuration module Storage Elements are numbered starting at 1 when using the front panel add 30 to get the SCSI element number DESTINATION 1 SCSI element to which the first destination refers This information is valid for MOVE and EXCHANGE movements only DESTINATION 2 SCSI element to which the second destination refers This information is valid for the EXCHANGE movement only ODOMETER Move number in which the error occurred MICROMOVE 1 First jukebox micro move for the original move command issued prior to the failure MICROMOVE 2 t Second jukebox micro move for the original move command issued prior to the failure MICROMOVE 3 Third jukebox micro move for the original move command issued prior to the failure MICROMOVE 4 f Fourth jukebox micro move for the original move command issued prior to the failure MICROMOVE 5 Fifth jukebox micro move for the original move command issued prior to the failure MICROMOVE Lj Ox e Sixth jukebox micro move for the original move c
6. Continued Problem Solution Control Panel Messages No display messages appear W Ensure that the power cord is connected W Ensure that the power switch is on Power cycle the jukebox LOAD ERROR or FAILED is displayed when a disk is inserted into the mailslot m Press CANCEL Insert the disk into the mailslot again m Ifthe light bar on the control panel is amber cycle power to the jukebox When READY is displayed try loading the disk again W Ensure the cartridge is positioned correctly m Ifthe error still displays the mailslot may be broken Replace the jukebox CART IN WRONG OR INCOMPATIBLE is displayed when a disk is loaded An attempt was made to load an incompatible disk into the jukebox or an incompatible disk was placed backwards into the mailslot Ensure that you use UDO disks in UDO drives MAILSLOT EMPTY is displayed when a disk is inserted into the mailslot m Remove and then replace the disk fully into the mailslot m if the same error reappears the mailslot sensors are not detecting a disk and may be defective Replace the jukebox DEST NOW FULL is displayed when a disk is inserted into the mailslot The jukebox moved a disk into the slot you chose before your load command executed m Press CANCEL select another slot d re disk and then reattempt a oad m Initiatean INIT ELEM STATUS test see Internal tests page 20 TRANSPORT F
7. WARNING To reduce the risk of personal injury from electrical shock remove C all power cords to completely disconnect power from the power supplies and systems AA Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manually handling material 700ux 1100ux Optical Jukebox Service Manual About this Guide Getting help If you still have a question after reading this guide contact an HP authorized service provider or access one of the following web sites m htto www hp com m htto www hp com qo udo HP technical support Telephone numbers for worldwide technical support are listed on the following HP web site htto www hp com support From this web site select the country of origin Note For continuous quality improvement calls may be recorded or monitored Be sure to have the following information available before calling Technical support registration number if applicable Product serial numbers Product model names and numbers Applicable error messages Operating system type and revision level Detailed specific questions HP storage web site The HP web site has the latest information on this product as well as the latest drivers
8. displays The calibration can take up to 10 minutes Press NEXT to go to menu item 37 AUTO PUSH SI ET then press ENTER When AUTO PUSH ADJUST SLOT displays press NEXT until DRIVE displays then press ENTER Wait until 37 AUTO PUSH SET displays This cali minute Press CANCEL until ON LINE MODE displays Press ENTER bration will take about 1 18 Verify that the new drive is recognized Use L amp TT or from the front panel a b c d Press NEXT to display ADMIN then press ENTER Enter the password using PREV and NEXT then press ENTER Press NEXT to display INFO then press ENTER Press NEXT to display JUKEBOX then press ENTER Press NEXT to display DRIVES with the number indicating how many drives are recognized 1 or 2 19 Update the drive firmware using L amp TT 700ux 1100ux Optical Jukebox Service Manual 31 Service Preparation Installing an optical drive The following describes the procedure for upgrading from one optical drive to two optical drives in the 700ux 1100ux Optical Jukebox Note Before installing a new drive obtain the most current version of the jukebox controller and drive firmware for the model and option of the jukebox you are servicing Note Online drive repair is not supported To install a second optical drive 1 Power off the jukebox 2 Remove the two T 10 Torx screws that secure the
9. jukebox controller board to the left most drive and the right most drive interface cable on the jukebox controller board to the right most drive Back of drive Power cable Slot for power cable SCSI cable Slot for SCSI cable 68 pin connector Drive interface ribbon cable Slot for drive interface ribbon cable Figure 6 Connect the cables to the drive 13 Slide the drive all the way into the jukebox so that the faces of the drive rails meet the jukebox frame 14 Secure the drive rails to the jukebox frame using two T 10 Torx screws see Figure 3 15 Place the top panel on the jukebox and secure it using the two T 10 Torx screws removed in step 2 16 Power on the jukebox 17 Calibrate the picker a If there is not a cartridge in slot 1 SCSI element 31 use the LOAD menu to load a cartridge to that slot b If necessary press CANCEL to get to the READY mode c Hold down the ENTER button and press PREV and NEXT so that all three are pressed at the same time d When lt lt MAINTENANCE gt gt PASSWORD gt gt displays release the buttons e Press ENTER ENTER NEXT f Use NEXT or PREV to go to menu item 36 AUTO SLOT SET then press ENTER 30 700ux 1100ux Optical Jukebox Service Manual I m When AUTO ADJUST TARGET SLOT displays press NEXT until DRIVE displays then press ENTER Service Preparation Wait until 36 AUTO SLOT SET
10. removing 26 replacing 26 P park 38 picker 38 picker latch 39 power troubleshooting 12 power cable 29 33 precautions disassembling the optical drive 24 ESD 24 43 Index R rails drive 28 recovery installation errors 22 operation errors 22 related documentation 6 replacing jukebox 36 38 optical drive 26 slot configuration module 36 required tools 24 S SCSI bus type 12 SCSI cable 29 33 shipping position 39 slot configuration module installing 36 replacing 36 slot count 36 symbols in text 7 symbols on equipment 8 T technical support HP 9 tests internal 22 running 20 text symbols 7 tools required 24 troubleshooting 12 13 22 W warning symbols on equipment 8 web sites HP storage 9 Library and Tape Tools 22 700ux 1100ux Optical Jukebox Service Manual
11. storage slot containing a disk EXERC ISE MECH Runs the TRANSLATE TEST FLIP TEST MAGAZINE IO DRIVE IO and MAILSLOT IO tests Each test runs one time per test loop ESS TEST Checks the general capability of the jukebox Requires one loaded disk The drives transport and mailslot must be empty Runs INIT MECHANICS and EXERCISE MECHANICS Each test runs one time per test loop S MAILSLOT ENSO RS Displays the current state of the mailslot sensors If a sensor is not blocked a 0 is di Oye If a sensor is blocked an displays The display automatically updates when the status changes STARWARS The display shows F 0 8 0 Each 0 indicates one of the paths that the disk transport mechanism follows in front of each stack of optical disks If the path is clear a 0 displays if the path is blocked because of an optical disk that is not inserted fully into its storage slot for example an displays This display is automatically updated if the status changes F S IPP ER ENSO RS Displays the state of the front and back flip sensors 0 indicates the sensor is not blocked and indicates it is blocked SWING SENSOR Displays the state of the swing sensor 0 indicates the sensor is not blocked and indicates it is blocked SHIPPING PARK Posi
12. Access storage at htto www hp com country us eng prodserv storage htm From this web site select the appropriate product or solution HP authorized reseller For the name of your nearest HP authorized reseller m Inthe United States call 1 800 345 1518 m In Canada call 1 800 263 5868 m Elsewhere see the HP web site for locations and telephone numbers htto www hp com 700ux 1100ux Optical Jukebox Service Manual 9 About this Guide 10 700ux 1100ux Optical Jukebox Service Manual Troubleshooting and Diagnostics This chapter describes the following Troubleshooting common problems page 12 Retrieving log history page 18 Running an internal test page 20 Using HP StorageWorks Library and Tape Tools page 22 700ux 1100ux Optical Jukebox Service Manual 11 Troubleshooting and Diagnostics Troubleshooting common problems If the procedures in Table 2 do not address or resolve your problem use HP StorageWorks Library and Tape Tools L amp TT to pull a support ticket The support ticket might identify a specific problem and suggest a solution Table 2 Troubleshooting installation Problem Solution Power Up and Detection Jukebox will not power on m Check that the power indicator light on the control panel is on If it is not verify that the power switch on the back panel is on m Replace the power cord m Replace the jukebox Host computer system does not W Ensure the jukebox is not in an
13. HP StorageWorks 700ux 1100ux Optical Jukebox Getting Started Poster provides an installation overview m The HP StorageWorks 700ux 1100ux Optical Jukebox Setup Guide provides detailed information on installing the jukebox m The HP StorageWorks 700ux 1100ux Optical Jukebox Users Guide provides information on operating the jukebox 6 700ux 1100ux Optical Jukebox Service Manual Conventions Conventions consist of the following m Document conventions m Text symbols m Equipment symbols Document conventions About this Guide This document follows the conventions in Table 1 Table 1 Document conventions Convention Blue text Figure 1 Element Cross reference links Bold Menu items buttons and key tab and box names Halics Text emphasis and document titles in body text Monospace font User input commands code file and directory names and system responses output and messages Monospace italic font Command line and code variables Blue underlined sans serif font text http www hp com Web site addresses Text symbols The following symbols may be found in the text of this guide They have the following meanings WARNING Text set off in this manner indicates that failure to follow directions in the VAN warning could result in bodily harm or death Caution Text set off in this manner indicates that failure to follow directions could result in damage to e
14. M STATUS test from the front panel TRANSPORT FULL is displayed when a disk eject is attempted m The disk transport mechanism already contains a disk Refer to your host and application software documentation for recovery procedures m Attempt an EMPTY PICKER test see Internal tests page 20 SOURCE NOW EMPTY is displayed when a disk eject is attempte The application software moved the disk from the slot you chose before your eject command executed m Press CANCEL You may have to wait for the application software to replace the disk into the slot before attempting another eject m Initiatean INIT ELEM STATUS test see Internal tests page 20 MAILSLOT FULL is displayed when a disk eject is attempted A disk is in the mailslot To remove the disk select EJECT select the slot that lect E holds the disk and eject the disk 700ux 1100ux Optical Jukebox Service Manual Troubleshooting and Diagnostics Table 2 Troubleshooting installation Continued Problem Solution Administration Forgot the password m Enter the default password 000 000 000 m Clear the pasaar requires minimum firmware level 5 01 1 If ax pres CANCEL to get to the READY mode 2 Hold down the ENTER button and press PREV and NEXT so that all three are pressed at the same time 3 When lt lt MAINTENANCE gt gt PASSWORD gt gt displays release the bu
15. Service Manual HP StorageWorks 700ux 1 100ux Optical Jukebox First Edition September 2004 Part Number AA962 96004 This guide describes procedures for removing and replacing FRUs and troubleshooting the HP StorageWorks 700ux 1 100ux Optical Jukebox Copyright 2004 Hewlett Packard Development Company L P Hewlett Packard Company makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular p ose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information which is protected by copyright No part of this document may be photocopied reproduced or translated into another language without the prior written consent of Hewlett Packard The information contained in this document is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein The information is provided as is without warranty of any kind and is subject to change without notice The warranties for Hewlett Packard Com
16. TRY There may be multiple hard error numbers Press ENTER to view the log for the currently displayed error or press NEXT to select the next error SOFT ERROR Log of recovered errors commands that completed but required retries Returns either NO SOFT ENTRIES or ENTRY There may be multiple soft error numbers Press ENTER to view the log for the currently displayed error or press NEXT to select the next error RECOVERY ERROR Log of errors during the most recent move Returns either NO ENTRIES or the number of recovery errors Press ENTER to view the log for the currently displayed error or press NEXT to select the next error 700ux 1100ux Optical Jukebox Service Manual Table 3 Information logs Continued Information m HARDWARE ERR Troubleshooting and Diagnostics Meaning Internal diagnostics error number for the failure MOTION lt name gt lt name gt indicates one of the following types of movements taking place in the jukebox at the time of the failure E EXCHANGE OVE POSITION INIT ELEM REZERO ROTATE DIAGNOSTIC E RESTORE SOURCE GI e SCSI element number to which the source refers This information is valid for MOVE EXCHANGE and POSITION movements only m Transport element picker is at element O and
17. ULL is displayed when a disk is inserted into the mailslot m The disk transport mechanism already contains a disk Refer to your host and application software documentation for recovery procedures m Attempt an EMPTY PICKER test see Internal tests page 20 MAILSLOT SENSOR is displayed when a disk is inserted into the mailslot m Remove and then replace the disk fully into the mailslot m If unsuccessful the jukebox mailslot sensors may have failed Replace the jukebox 700ux 1100ux Optical Jukebox Service Manual 15 Troubleshooting and Diagnostics 16 Table 2 Troubleshooting installation Continued Problem EJECT ERROR is displayed when a disk eject is attempted Solution m Press CANCEL Attempt to eject the disk again m Ifthe LED on the control panel is amber cyde power to the jukebox and try to eject the disk again when READY is displayed m there is no disk in the mailslot and this error message repeats replace the jukebox RESERVED is displayed when a disk load or eject is attempted The application software reserved the element or jukebox for its use or a security configuration was set to prevent disk ejection Attempt the operation using your application software EMPTY is displayed when a disk eject is attempted m This is not an error There are no disks in the jukebox m If disks are present run the INIT ELE
18. as many disks as there are drives plus two additional disks The transport and mailslot must be empty INIT MECHANICS Runs the FIND PLUNGE HOME FIND XLATE HOME and INIT ELEM STATUS tests Each test is run one time per test loop INIT ELEM Physically scans the entire unit to determine which storage slots contain STATUS disks and if the drives contain disks This test appears as ISTAT TEST in all control panel error messages MAGAZINE IO Makes a combination of moves with a PASS FAIL result It moves an optical disk from a randomly chosen full slot to a randomly chosen empty slot with a random flip It then moves the disk back to its original storage slot with its original orientation This test displays FATL if there are no disks in the jukebox or if all storage slots are full The drives and mailslot must be empty MAILSLOT IO Makes a combination of moves with a PASS FAIL result It moves an optical disk from the lowest numbered full slot to the mailslot with a random flip It then moves the cartridge back to its original slot with its original orientation This test SS FAIL if there are no disks in the jukebox or if all storage slots are full The drives and mailslot must be empty TRANSLATE TEST Moves De disk transport mechanism from side to side No disks are required 20 700ux 1100ux Optical Jukebox Service Manual Troubleshooting and Diag
19. error recognize the jukebox or the drives or failed state If so troubleshoot the error before continuing m Ensure the jukebox is connected and powered on The jukebox must be on and displaying READY when booting the host computer for the jukebox to be recognized m Check that the SCSI bus has been terminated and that the maximum cable length has not been exceeded m Check SCSI ID assignments and resolve any conflicts m Ensure you are connected to the correct SCSI bus pe UDO jukeboxes are LVDS devices m nd a narrow 8 bit HBA verif that all addresses are in the range 6 through 7 m For Windows operating systems use the device manager to rediscover the jukebox m For HP UX use ioscan to verify that the HBA and attached devices are claimed m For other operating systems refer to the system administrators guide for diagnosing missing peripherals m Check that the application software is compatible with the jukebox m Check that the device is present on the system using L amp TT available on htto 7www hp com support tapet ools m Power cycle the jukebox and power down the host Wait until the jukebox completes its power cycle efore powering up the host 12 700ux 1100ux Optical Jukebox Service Manual Troubleshooting and Diagnostics Table 2 Troubleshooting installation Continued Problem The power on selftest failed and DEVICE FAILED is displayed es
20. ervice Preparation 65 5044 2260s couverte RO Ve Ne des TRI HR 23 Protecting yourself and the product 2 24 Electrostatic discharge ESD precautions 24 Required tools es pass eek end Verses VEG bathe dela and oda a RIA CR pedal dde ae bad 24 Service access for 700ux 1100ux models 25 Removing and replacing an optical drive 26 Installing an optical drive sisi Late eere ay ace eut teeta eek Kee tao Roe ede age 32 Installing or replacing the slot configuration module 37 Replacing the JUKEBOX nireki vue tea eee aa ane RAR RER Ra gd ed Gal ed re MR 39 IGN M P oo 45 700ux 1100ux Optical Jukebox Service Manual 3 Contents 4 700ux 1100ux Optical Jukebox Service Manual About this Guide This service manual provides information to help you m Troubleshoot the jukebox m Remove and replace Field Replaceable Units FRUs About this Guide topics include m Related documentation page 6 m Conventions page 7 m Getting help page 9 700ux 1100ux Optical Jukebox Service Manual 5 About this Guide Related documentation In addition to this guide HP provides corresponding information for the 700ux 1100ux Optical Jukebox m The
21. ness Note An optical drive that has been disassembled will not be accepted as an exchange assembly Electrostatic discharge ESD precautions The optical disk jukebox contains very sensitive electrical components It is extremely important that you follow the proper procedures for preventing ESD Electrostatic Discharge Use wrist grounding straps anti static mats and anti static work stations when removing and replacing the major assemblies Note Failure to follow proper procedures could lead to intermittent failures and or premature hard failures in the jukebox controller and mechanism Required tools The following tools are needed for assembly disassembly of the jukebox m T 10 Torx driver Note L amp TT is the tool to use when firmware upgrades are necessary See Using HP StorageWorks Library and Tape Tools page 22 for more information 24 700ux 1100ux Optical Jukebox Service Manual Service Preparation Service access for 700ux 1100ux models Caution Do not switch off power to the ins until you are sure the SCSI bus is inactive Switching off the jukebox when the SCSI bus is active can cause data loss and or indeterminate bus states WARNING To prevent possible electric shock disconnect the power cord before taking the jukebox apart Caution When servicing the jukebox be sure that disk cartridges are not moved from their original slot locations If you need to remove the ca
22. nostics Table 4 Internal tests Continued Test Name Description FLIP TEST Makes a combination of moves with a PASS FAIL result Flips the disk transport mechanism at various locations No disks are required PICKER TEST Tests the plunge motion of the picker FIND PLUNGE Calibrates the disk transport mechanism establishes the mechanism s HOME orientation and determines the reference points in the picker travel path Assumes that the mechanics and servo system are functional No disks are required FIND XLATE Calibrates the reference points for the side to side motion of the disk HOME transport mechanism No disks are required EMPTY DRIVES Used by service personnel only Do not run this test if the jukebox contains disks with file system data on them Moves disks out of the drive mechanism s and returns them to their home storage slot locations if the locations are known If the home storage location is not known the jukebox moves the disks into the first available empty storage slot EMPTY PICKER Moves a disk from the disk transport mechanism to its home storage slot location if that location is known otherwise the disk is placed into the first available empty storage slot FILL PICKER Used by service personnel only Do not run this test if the jukebox contains disks with file system data on them Moves a disk into the disk transport mechanism from the first
23. ommand issued prior to the failure This is the last to be logged m MICROMOVE ER f Micro move error that occurred 700ux 1100ux Optical Jukebox Service Manual 19 Troubleshooting and Diagnostics Running an internal test READY gt ADMIN gt TEST This section describes self diagnostic tests that are available on the jukebox Caution If not properly completed some of the internal diagnostic tests can change the 7 location and orientation of your media within the library This may prevent software from finding media that is no longer in the expected location With READY displaying on the control panel press NEXT until ADMIN displays Enter the administration password see the User s Guide if needed TEST displays Press ENTER Press NEXT until the name of the test you want to run displays then press ENTER to start the test FwWN E Note You may press CANCEL at any time to abort a test A delay might occur while the current test loop completes Table 4 Internal tests Test Name Description EXCHANGE DEMO Used by service personnel only Do not run this test if the jukebox contains disks with file system data on them This test moves randomly chosen optical disks to random storage slot locations This test displays FAIL there are no disks in the jukebox or if all storage slots are full For best results the jukebox should contain
24. pany products are set forth in the express limited warranty statements for such products Nothing herein should be construed as constituting an additional warranty Printed in the U S A 700ux 1 100ux Optical Jukebox Service Manual First Edition September 2004 Part Number AA962 96004 Contents About this Guides 46464006 Ni nr oise nier RA eda ici pP PI EE eS 5 Related documentation 4 4 424 6 onmi EM 7 Document conventions 7 T xt symbols 2 Re eer Gah COE RS tton Roe cat Ra ie qe Ra oda eus us 7 Equipment symbols eiea eiga tenete re 9 ess rv RS c p t na dede a Mad deed Or Dep CUL eR A es 8 G tung help AP CL 9 HP technical support nece X cha AR ORO UR VR UD EROR VOR Io RO D V ORC vis 9 HP storage Web site cie eA da cone RS e es o ea Re Rue n ER RR CORR Ae 9 HP authorized resellet iso ei osse sees Rea PIPER OS RR A EPOR SAEC a dg des 9 1 Troubleshooting and Diagnostics 11 Troubleshooting common problems 2 12 Retrieving los HIStory u s eee Ie echo be a RR n URDU ST A ele die aie ale ia DECR EO eae ae a 18 Running an internal test 4 4 4 24 20 Using HP StorageWorks Library and Tape Tools 22 2 S
25. pt to unload the disk using your application software m Check for proper cable connections to the drive s m Disconnect power to the jukebox and open the top access panel Press the eject button located below to the right of the disk slot m If all other measures fail use the emergency eject screw Disconnect power to the jukebox and open the top access panel On the drive with the stuck disk insert a small flat slotted screwdriver into the access hole located below the disk slot on the front panel of the drive The screwdriver will engage a screw behind the access hole With the screw engaged apply force while turning the screw in a clockwise direction Continue turning the screw until the disk ejects from the drive Note After ejecting a disk with the emergency eject screw the drive remains in eject position until power is restored At that time the drive automatically resets itself Cannot write to a disk m Check the host file system access permissions m Eject the disk and check that the write protect tab on each side of the disk is in the write enabled position m Use L amp TT to verify read write functionality Note Verifying read write functionality with L amp TT can destroy data on the disk Use this method only if necessary 700ux 1100ux Optical Jukebox Service Manual Troubleshooting and Diagnostics Table 2 Troubleshooting installation
26. quipment or data Tip Text in a tip provides additional help to readers by providing nonessential or optional techniques procedures or shortcuts Note Text set off in this manner presents commentary sidelights or interesting points of information 700ux 1100ux Optical Jukebox Service Manual About this Guide Equipment symbols The following equipment symbols may be found on hardware for which this guide pertains They have the following meanings AA Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards Enclosed area contains no operator serviceable parts WARNING To reduce the risk of personal injury from electrical shock hazards do not open this enclosure A Any RJ 45 receptacle marked with these symbols indicates a network interface connection WARNING To reduce the risk of electrical shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle ANAM Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component Contact with this surface could result in injury WARNING To reduce the risk of personal injury from a hot component allow the surface to cool before touching AN Power supplies or systems marked with these symbols indicate the presence of multiple sources of power E Em
27. rtridges record their slot locations and orientation so they can be replaced to their original positions 700ux 1100ux Optical Jukebox Service Manual 25 Service Preparation Removing and replacing an optical drive The following describes the procedure for removing and replacing an optical drive in the 700ux 1100ux Optical Jukebox Note Before replacing a drive obtain the most current version of the jukebox controller and drive firmware for the model and option of the jukebox you are servicing Note Online drive repair is not supported To remove and replace an optical drive 1 Power off the jukebox 2 Remove the two Torx screws that secure the top panel to the jukebox and lift the top panel off the unit see Figure 2 o NS Jukebox front Screws securing top panel Figure 2 Remove screws that secure the top panel to the jukebox 26 700ux 1100ux Optical Jukebox Service Manual Service Preparation 3 Identify the failed drive and remove the two T 10 Torx screws that secure the drive s rails to the jukebox frame see Figure 3 on either side of the drive Jukebox front Drive rail top side Drivel Screws that secure drive rail to jukebox top side Drive 2 Drive rail bottom side Figure 3 Remove screws that secure drive rails to jukebox the right side of the drive is shown 4 Slide the drive two inches toward the front of the jukebox so that you have room to disconnec
28. s from the jukebox to be replaced the rails do not need to be removed from the drive s a Remove the two T 10 Torx screws that secure the drive s rails to the jukebox frame see Figure 4 on either side of the drive b Slide the drive two inches toward the front of the jukebox so that you have room to disconnect the cables from the drive c Disconnect the cables from the drive d Slide the drive out of the jukebox 5 Note the slot positions of the cartridges then remove all of the cartridges from the jukebox 6 Remove the configuration module if present from the jukebox see Installing or replacing the slot configuration module page 37 Power on the jukebox to be replaced Run the SHIPPING PARK test to put the picker into shipping position a From the OCP displaying READY press the NEXT button until you see ADMIN then press ENTER b Use the PREV and NEXT buttons to enter the password default is 000 000 000 then press ENTER c Atthe TEST menu use the PREV and NEXT buttons to select SHIPPING PARK then press ENTER 700ux 1100ux Optical Jukebox Service Manual 39 Service Preparation d When the display shows NUM LOOPS press ENTER TEST LOOP 1 displays then COMPLETED displays The picker should be all the way to the left of the jukebox with its two PEMs see Figure 13 aligned with the shipping screw holes See step 10 for the location of the shipping screws holes
29. sing HP s tape and specifications amp warranty Storage products a g gr p questions amp answers Archival magneto optical storage idi technical documents Network attached products Providing customers a g anole a ose software downloads Array systems K Media J L amp TT for Windows Software lt L amp TT for HP UX Tape systems L amp TT for Linux Solutions L amp TT for Linux 64 bit L amp TT for NetWare Product portfolios L amp TT for Tru64 Entry level storage Mid range storage El o E Locaia 7 Figure 1 HP StorageWorks L amp TT 700ux 1100ux Optical Jukebox Service Manual Service Preparation This chapter provides information on the following Protecting yourself and the product page 24 Electrostatic discharge ESD precautions page 24 Required tools page 24 Service access for 700ux 1100ux models page 25 Removing and replacing an optical drive page 26 Installing an optical drive page 32 Installing or replacing the slot configuration module page 37 Replacing the jukebox page 39 700ux 1100ux Optical Jukebox Service Manual 23 Service Preparation Protecting yourself and the product WARNING Do not disassemble the optical drive mechanism The Te drive mechanism becomes a Class 3B laser device when disassembled If the drive is disassembled exposure to the invisible laser beam and hazardous invisible laser radiation could result in blind
30. splays m Press ENTER 17 Use the mail slot to load the cartridges into the new jukebox in the same slot positions as they were in the old jukebox Loading the cartridges with the mail slot tests the functionality of the robotics and verifies that the correct number of slots and drives are detected 18 Replace the top panel and secure it with the two T 10 Torx screws 19 Download firmware and test with L amp TT 20 Mount the jukebox in the rack if appropriate 700ux 1100ux Optical Jukebox Service Manual 43 Service Preparation 44 700ux 1100ux Optical Jukebox Service Manual A authorized reseller HP 9 C cables drive interface ribbon cable 29 33 power cable 29 33 SCSI cable 29 33 conventions document 7 equipment symbols 8 text symbols 7 D diagnostic tests running 20 document conventions 7 related documentation 6 drive interface ribbon cable 29 33 drive rails 28 equipment symbols 8 G getting help 9 H help obtaining 9 host troubleshooting 12 HP authorized reseller 9 storage web site 9 technical support 9 700ux 1100ux Optical Jukebox Service Manual installing optical drive 32 slot configuration module 36 internal tests listing of 20 22 running 20 22 used by service 22 L L amp TT 12 18 22 24 31 35 42 latch picker 39 Library and Tape Tools 22 logs listing of 18 M module slot configuration 36 O optical drive installing 32
31. t the cables from the drive 5 Disconnect the cables from the drive Slide the drive out of the jukebox 700ux 1100ux Optical Jukebox Service Manual 27 Service Preparation 7 Remove the two T 10 Torx screws securing the rails to the drive one rail on each side of the drive see Figure 4 Drive Screws securing rails to drive O Drive rails Figure 4 Remove the drive rails the rail on the right side of the drive is shown 8 Remove the rails from the drive 9 Attach the rails to the replacement drive using two T 10 Torx screws previously removed Note No specific alignment or adjustment of the bracket is needed 28 700ux 1100ux Optical Jukebox Service Manual Service Preparation 10 Align the lip of each rail with the two black metal guides in the jukebox frame see Figure 5 Jukebox frame O Face of drive rail Black metal guides Lip of drive rail Drive View of bottom of drive Figure 5 Align the drive in the jukebox 11 Partially insert the drive into the jukebox 700ux 1100ux Optical Jukebox Service Manual 29 Service Preparation 12 Connect the cables to the drive see Figure 6 a Connect the drive interface ribbon cable the smaller of the two ribbon cables to the drive b Connect the SCSI cable the larger of the two ribbon cables to the 68 pin connector c Connect the power cable to the drive Note Connect the left most drive interface cable on the
32. tions the picker so that the shipping screws can be inserted to secure the picker during shipping Also rotates in the mailslot 700ux 1100ux Optical Jukebox Service Manual 21 Troubleshooting and Diagnostics Using HP StorageWorks Library and Tape Tools HP StorageWorks Library and Tape Tools L amp TT is a robust diagnostic tool for tape mechanisms tape automation magneto optical and UDO products L amp TT provides functionality for firmware downloads verification of device operation maintenance procedures failure analysis corrective service actions and some utility functions Seamless integration is provided with HP s hardware support organization through generating and emailing support tickets The support ticket delivers a snapshot or an in depth view of the 22 storage system L amp TT is a free download from the Web and deploys in fewer than five minutes It is ideal for customers who want ensured product reliability self diagnostics and faster resolution of device issues For more information visit htto www hp com support tapetools hp home products amp services support amp drivers solutions how to buy search contact hp Lol hp storage ail ot hp US storage tape storage HP StorageWorks Library and Tape Tools overview amp features printable version UJ invent Business Value product information overview amp features Diagno
33. top panel to the jukebox and lift the top panel off the unit 3 Attach the rails shipped with the kit to the new drive using two T 10 Torx screws see Figure 7 Right side of drive Screws securing rails to drive Drive rails Figure 7 Attach drive rails to the drive right side of the drive is shown 32 700ux 1100ux Optical Jukebox Service Manual Service Preparation 4 Align the lip of each rail with the two sets one on the top of the frame one on the bottom of two black metal guides in the jukebox frame see Figure 8 e Jukebox frame O Face of drive rail Black metal guides Lip of drive rail Drive OQ View of bottom of drive Figure 8 Align the drive in the jukebox 5 Partially insert the drive into the jukebox 700ux 1100ux Optical Jukebox Service Manual 33 Service Preparation 6 Connect the cables to the drive see Figure 9 a Connect the drive interface ribbon cable the smaller of the two ribbon cables to the drive b Connect the SCSI cable the larger of the two ribbon cables to the 68 pin converter c Connect the power cable to the drive Note Connect the left most drive interface cable on the jukebox controller board to the left most drive and the right most drive interface cable on the jukebox controller board to the right most drive Back of drive Power cable Slot for power cable SCSI cable Slot for SCSI cable 68 pin connector
34. top panel to the jukebox using two 1 10 Torx screws 12 Remove the shipping screws and the top panel from the replacement jukebox 13 Install the drives from the old jukebox into the new jukebox see Installing an optical drive page 32 14 If there is a configuration module install it in the new jukebox see Installing or replacing the slot configuration module page 37 15 Power on the new jukebox 16 Calibrate the picker a If there is not a cartridge in slot 1 SCSI element 31 use the LOAD menu to load a cartridge to that slot b If necessary press CANCEL to get to the READY mode c Hold down the ENTER button and press PREV and NEXT so that all three are pressed at the same time When MAINTENANCE PASSWORD displays release the buttons Press ENTER ENTER NEXT Use NEXT or PREV to go to menu item 36 AUTO SLOT SET then press ENTER When AUTO ADJUST TARGET SLOT displays press NEXT until DRIVE displays then press ENTER h Waituntil 36 AUTO SLOT SET displays The calibration can take up to 10 minutes mgoa 42 700ux 1100ux Optical Jukebox Service Manual Service Preparation i Press NEXT to go to menu item 37 AUTO PUSH SET then press ENTER j When AUTO PUSH ADJUST SLOT displays press NEXT until DRIVE displays then press ENTER k Wait until 37 AUTO PUSH SET displays This calibration will take about 1 minute l Press CANCEL until ON LINE MODE di
35. ttons 4 Press ENTER ENTER NEXT 5 Press NEXT or PREV to go to menu ilem 41 PASSWORD RESET then press ENTER 6 Press PREV NEXT ENTER 7 Press CANCEL until ON LINE MODE displays 8 Press ENTER You want to stop a test that is running Press CANCEL The current test loop continues until finished then the test stops 700ux 1100ux Optical Jukebox Service Manual 17 Troubleshooting and Diagnostics Retrieving log history Note Whenever possible use L amp TT to retrieve log information If that is not possible use the jukebox control panel as described below READY gt ADMIN gt To display information stored in the jukebox operating logs 1 With READY displaying on the control panel press NEXT until ADMIN displays Enter the administration password see the User s Guide if needed 2 3 TEST displays Press NEXT until 1 4 NFO displays then press ENTER Press NEXT until the name of the log you want to access displays and then press ENTER Log items are numbered chronologically with 1 being the most recent entry 5 After you finish viewing log information press CANCEL to return to READY Information logs are described in Table 3 Table 3 Information logs Information HARD ERROR Meaning Log of unrecoverable errors commands that did not successfully complete Returns either NO HARD ENTRIES or EN
36. ual ET displays The calibration can take up to 10 7 AUTO PUSH SET then press ENTER 35 Service Preparation 36 l m When AUTO PUSH ADJUST SLOT displays press NEXT until DRIVE displays then press ENTER Wait until 37 AUTO PUSH SET displays This calibration will take about 1 minute Press CANCEL until ON LINE MODE displays Press ENTER 12 Verify that the new drive is recognized Use L amp TT or from the front panel a b c d e Press NEXT to display ADMIN then press ENTER Enter the password using PREV and NEXT then press ENTER Press NEXT to display INFO then press ENTER Press NEXT to display JUKEBOX then press ENTER Press NEXT to display DRIVES 4 with the number indicating how many drives are recognized 1 or 2 13 Update the drive firmware using L amp TT 700ux 1100ux Optical Jukebox Service Manual Service Preparation Installing or replacing the slot configuration module Installing a slot configuration module configures the jukebox for 38 slots instead of the standard 24 slots 1 Power off the unit 2 Locate the configuration module access door below the power supply on the back of the jukebox 3 Remove the two T 10 Torx screws from the configuration module access door see Figure 11 o Back of jukebox Screws securing configuration module access door Configuration module access door
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